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Location: Großwallstadt, Germany D-ploy ist ein IT - und Engineering-Dienstleister, der in der gesamten EMEA-Region tätig ist, unter anderem in der Schweiz, Deutschland, Tschechien, Österreich, Großbritannien sowie in den USA. Wir legen großen Wert darauf, unseren branchenführenden Kunden innovative und erstklassige IT -Dienstleistungen und -Lösungen anzubieten. Durch den Aufbau vertrauensvoller Partnerschaften innerhalb der IT -Community steigern wir die IT -Produktivität unserer Kunden und tragen zu ihrem Erfolg bei. Wir suchen engagierte, flexible und lösungsorientierte Persönlichkeiten, die Teil einer dynamisch wachsenden und internationalen Organisation werden möchten. Wenn Sie IT lieben und Mehrwert schaffen wollen, sind Sie bei uns genau richtig – bewerben Sie sich und werden Sie Teil unseres Teams! Tasks and Responsibilities Analyse und Behebung von Störungen im industriellen Umfeld (1st/2nd Level Support) Erster Ansprechpartner für Mitarbeiter bei Computerproblemen Überwachung der Desktop-Infrastruktur des Unternehmens und Entwicklung von Vorschlägen zur Effizienzsteigerung Bewertung, Erstellung und Umsetzung von Lösungen im industriellen Bereich Erarbeitung und Implementierung von Standards sowie Mitgestaltung von Konzepten für industrielle IT-Umgebungen Fehlerbehebung bei Software-, Hardware- und Geräteproblemen, die von Endanwendern gemeldet werden Installation, Konfiguration und laufende Betreuung von Desktop-Hardware und -Software Unterstützung bei Client-Standardtechnologien, einschließlich grundlegender Fehlerbehebung bei Exchange sowie Änderungen und Verwaltung von AD-Konten Fehlerbehebung bei PC-Konnektivitätsproblemen und Netzwerkelementen wie ISP-Leitungen, Firewalls, Switches, WLAN-Geräten und Telefonsystemen Implementierung und Support von Remote-Zugriffslösungen (VPN) Eskalation von Serviceproblemen bei Bedarf Kommunikation mit Kunden/Endanwendern, um sie über den Fortschritt von Vorfällen zu informieren und bevorstehende Änderungen oder geplante Ausfälle mitzuteilen Überwachung der Netzwerkleistung (Verfügbarkeit, Nutzung, Latenz) und Ergreifen geeigneter Maßnahmen zur Behebung von Durchsatzproblemen, ggf. Eskalation an das Support-Team Verwaltung und Nachverfolgung von IT-Assets Beratung und Schulung von Mitarbeitern zu IT-Prozessen und Softwareanwendungen Requirements Fundierte Kenntnisse in Informationstechnologie, Trends, Produkten und Lösungen Mindestens 1 Jahr Berufserfahrung in einer vergleichbaren Position mit Unterstützung verschiedener Technologien und Services Erfahrung mit: Windows-Betriebssystemen (Windows 10 & 11) Microsoft Office & Office 365-Anwendungen PC-/Laptop-Hardware Peripheriegeräten (z. B. Drucker) Mobilgeräten Grundkenntnisse in: Active Directory Exchange ITIL-Zertifizierung und Erfahrung mit dem Ticketsystem ServiceNow von Vorteil GMP-/GxP-Kenntnisse sind ein Plus Hohe Selbstmotivation, genaue Arbeitsweise und Liebe zum Detail Kundenorientierung mit einem starken Fokus auf Kundenzufriedenheit und die Bereitstellung von Mehrwert für das Unternehmen Dienstleistungsorientierte Denkweise mit dem Anspruch, Aufgaben und Projekte erfolgreich umzusetzen Fähigkeit zum selbstständigen Arbeiten sowie Bereitschaft, Anweisungen und Best Practices zu befolgen Hervorragende Kommunikations- und Teamfähigkeiten Fließend in Deutsch (mindestens C1) und Englisch (schriftlich und mündlich) Freundliche, hilfsbereite und flexible Persönlichkeit mit schnellem Auffassungsvermögen Teamplayer mit ausgeprägten Planungs- und Organisationsfähigkeiten sowie Multi-Tasking-Fähigkeit Vorlage eines polizeilichen Führungszeugnisses, das nicht älter als 3 Monate ist Benefits Bezahlte Sonderurlaubstage Edenred-Karte (einsetzbar in über 16.000 Restaurants, Hotels und Tankstellen in Deutschland) „Fishing for Friends“-Programm – unser Mitarbeiterempfehlungsprogramm Kostenlose Getränke im D-ploy-Büro Gutscheine (z. B. zum Geburtstag, zur Hochzeit, bei Geburt eines Kindes sowie nach 5 und 10 Jahren Betriebszugehörigkeit) Weiterbildungen und Aufstiegsmöglichkeiten Freundliches und internationales Arbeitsumfeld Wettbewerbsfähiges Gehalt und zahlreiche Benefits Vom Unternehmen gesponserte Eventsbenefits Company-sponsored events Is IT in your DNA?

Location: Salt Lake City, Utah, United States About the Role iCapital is seeking a Service Desk Engineer to join the Corporate Technology team. This role is hands-on and requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. The ideal candidate will have excellent problem-solving skills, familiar with remote trouble shooting techniques, and the ability to give clear technical instructions. Responsibilities Provide end-user assistance, issue resolution, installation, troubleshooting and restore services in support of applications, computer systems, peripherals, and devices. Perform user access provisioning and deprovisioning. Assist in the testing and deployment of new systems, platforms, and applications. Prepare hardware and software for new employees. Perform root cause and impact analysis to investigate corporate application issues and make recommendations for potential solutions. Document incidents and tasks in the corporate ticket management system. Participate in calls after hours to provide resolutions to employees. Qualifications 3+ years of recent end-user technical support experience 3+ years of experience of Microsoft cloud-related technologies (O365, OneDrive, Exchange) 3+ years of experience in desktop technologies (Windows, MS Office) Familiarity and experience with VDI environments Experience with PowerShell, Mac OSX, and/or A/V systems is a plus Experience with ServiceNow is a plus Excellent written and verbal communication skills Strong time management and the ability to prioritize tasks Able to thrive in a fast-paced environment and work effectively under pressure Benefits The base salary range for this role is $70,000 to $85,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Location: Remote - India Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next People Generalist. About the job This position is needed to support delivery of People priorities. This role supports a number of business functions and HRBPs located in the APJ region. You will be an integral part of the People Generalists team, reporting to the Global People Generalists Manager, and partnering closely with and supporting the work of international and functional HRBPs and COEs across the People team. Twilio is looking for a People Generalist who lives the Twilio Magic and has a demonstrated track record of providing advice and assistance with HR queries in a wide variety of areas including benefits & compensation, offboarding, global mobility and employee relations. Responsibilities In this role, you’ll: Partner with the HRBP team supporting our APJ region functions to support program roll-outs and on-going process execution Analyse HR data and trends across the organisation they support (e.g. headcount, attrition, performance) to generate insights, trends and prepare clear and customised reports, metrics and presentation materials for HRBPs and senior leadership to support decision-making Own and manage performance management cases end-to-end, partnering with managers to ensure fair, consistent, and timely outcomes in line with company policy Coach and guide managers through the performance management process, providing advice, documentation support, and best practice to build manager capability and ensure a positive employee experience Support HR Leaders on ad hoc projects Help to execute and where required lead business led initiatives (re-orgs, job role and level assessments, etc) Partner cross functionally with key stakeholders: Talent Management,  IT, ER, HR operations, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment Program Management- annual cyclical events such as calibration, pulse surveys etc Maintain confidentiality of core HR data and projects Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 3+ years experience in an HR role in a matrixed organisation Ability to take initiative and be a self-starter You are a decisive problem solver with a "get it done" attitude who will thrive in a fast-paced, sometimes ambiguous environment Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues Strong data analysis skills and ability to share recommendations with stakeholders Data Storytelling: Connects internal data with external benchmarks to provide actionable executive insights AI-Enabled Efficiency: Enhances productivity through the sensible and strategic usage of AI tools. Demonstrates employee focus and managing proactive communication to ensure optimum HR support Leads the alignment between GTM and marketing HRBPs and COEs to ensure programs are scalable and reflect unique functional needs. Keen to continue learning and developing their skill set, having a growth mindset Strong ability to identify process gaps and improvement opportunities Desired: Proficiency with HR systems, such as Workday and ServiceNow Location This role will be remote, and based in India (only in Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi). Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Brazil Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client Our customer is a leading global financial institution with a strong presence across Capital Markets and Financial Services. The organization operates in a highly technology-driven environment where reliable, resilient, and high-performing trading systems are critical to business operations. The technology teams work closely with front-office trading desks, developers, quants, and business stakeholders to support sophisticated financial applications and ensure seamless technology operations across global markets. What You’ll Do Provide day-to-day application support for Fixed Income and Capital Markets trading systems, including application monitoring and responding to user queries through email and chat. Work closely with global and regional business users, Trade Floor teams, Developers, Quants, and Technology groups to investigate and resolve issues within agreed timelines. Log and manage requests, incidents, problems, and changes using ServiceNow and Atlassian JIRA. Troubleshoot production issues, perform root cause analysis, and track incidents through resolution. Support application rollouts, upgrades, deployments, and implementation activities, ensuring issues are identified and resolved effectively. Conduct end-to-end testing, regression testing, and QA for enhancements, bug fixes, and application changes before production releases. Partner with development teams to build solutions that leverage enterprise monitoring and logging, improve system resilience, and minimize manual maintenance. Develop a deep understanding of application components, functionality, interfaces, data flows, business rules, system dependencies, and operational processes. Proactively monitor system performance and identify opportunities to improve application stability, reliability, and operational efficiency. Participate in Disaster Recovery planning and testing, system changes, and server upgrade activities. Contribute to operational documentation and knowledge sharing to strengthen the team's ability to support critical applications. Follow ITIL best practices across Incident, Problem, and Change Management processes. Manage multiple priorities simultaneously while maintaining clear and effective communication with business stakeholders. What You Bring Professional experience supporting Capital Markets, Fixed Income, trading, or financial operations applications, particularly in a high-pressure production environment. Strong experience with application support, production troubleshooting, monitoring, incident management, and root cause analysis. Knowledge of ITIL service operations methodologies and experience working with service management platforms such as ServiceNow and JIRA. Strong understanding of IT operations practices, including monitoring, logging, alerting, application performance, and operational controls. Excellent communication and problem-solving skills, with the ability to manage business expectations and communicate effectively with both technical and non-technical stakeholders. Ability to work independently while also collaborating effectively within a global, cross-functional team. Strong understanding of application dependencies, system components, interfaces, data flows, and business processes. Experience reviewing and supporting system changes, application deployments, server upgrades, and Disaster Recovery activities. English level Intermediate/Upper-Intermediate Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more Reasonable accommodations are available to enable individuals with disabilities to perform essential functions Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Location: Basel, Switzerland D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are seeking an IT Service Administrator to support IT operations for one of our Swiss clients.  This role combines service request management with dispatching responsibilities for hardware appointments, refresh cycles, and workflow coordination.  You will manage several queues, communicate with users and technicians, and ensure high-quality service delivery across several Swiss sites. We are focused on creating value where IT counts, join us! Responsibilities: Service Request & Queue Management Manage daily RITM and incident tickets in ServiceNow. Operate the dispatching queues: IMAC, Deployment, Incidents. Process catalogue tasks (CTSK), assign work, and follow workflow steps. Schedule appointments for new hires, hardware refreshes, and hardware returns. Coordinate technician availability via booking and site-specific calendars. Follow different procedures depending on user location. Use predefined shortcuts, templates, and Excel workflows to manage reminders and communications. Communicate with users via email, Teams, and calls to resolve issues or guide them through processes. Hardware & Asset Coordination Manage hardware returns, refresh cycles, and device handovers. Check user and device information using ServiceNow, ISS, CMT, Tachyon. Support device troubleshooting and initial incident investigation. Assist external workforce hardware validation and requests. Onboarding & Offboarding Support Prepare hardware and access for new hires. Validate employee or external worker information with HR and hiring agencies. Ensure complete offboarding and return of company assets. Request approvals from managers or specialist teams where necessary. Requirements English and German, professional working proficiency Experience in IT service delivery, dispatch coordination, or ServiceNow operations. Strong customer service and communication abilities. High organisational skills and ability to manage multiple tasks. Experience with ServiceNow, device management tools (CMT/Tachyon), or similar platforms. Ability to follow structured workflows and multi-step processes. Problem-solving mindset and attention to detail. Proactive and collaborative team player Strong sense of responsibility and ownership Ability to adapt to new processes and workload changes Calm and professional under pressure Candidates must provide a Criminal Record (not older than 3 months) Benefits Broad range of activities, tasks, and projects Flexible working conditions Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Further development and professional advancement Friendly and international working environment Company-sponsored events Competitive salary and various benefits Is IT in your DNA?

Location: Ireland, Dublin Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Department overview: The Senior Solutions Architect shapes the technical approach for moving employee technology support from reactive response toward predictive detection, safe self-healing, and higher value enablement. The role turns service needs into cross-platform architecture, reusable patterns, and clear implementation guidance. Working with engineering, operations, platform, security, and architecture partners, this individual makes technical tradeoffs visible and helps teams deliver solutions that can be operated and improved over time. What you’ll be doing: Architecture and technical direction Lead technical discovery for complex, cross-platform employee technology opportunities and define target architectures, integration patterns, and implementation options. Design the flow from service and endpoint signals through detection, diagnosis, approved remediation, escalation, and outcome recording. Set reusable standards for APIs, identity, data handling, observability, testing, rollback, and operational ownership in automation solutions. Assess build versus buy options and emerging AI capabilities against employee value, technical feasibility, security, and supportability. Platform architecture and integration Define how ServiceNow, Moveworks, Jira, Slack, Nexthink, Jamf , Microsoft Intune, Microsoft 365, Microsoft Graph, and related services exchange signals, context, actions, and outcomes where those platforms are in scope. Create reference patterns for API integration, event handling, identity and access, data minimization, workflow orchestration, and reuse across employee technology services. Partner with platform owners to align solution designs with enterprise architecture, security, privacy, and operational standards; identify dependencies and ownership before delivery. Guide designs that combine endpoint telemetry, service history, and employee context without assuming that a signal alone proves an issue or that automation always warrants an action. Predictive support and AI Design a portfolio of use cases spanning proactive detection, guided self service , assisted support, and controlled self healing , with criteria for choosing the appropriate response . Define safeguards for AI assisted workflows, including source quality, evaluation, human review where needed, auditability, and paths for uncertain or failed outcomes. Establish measurement approaches with service owners that separate automation execution, resolution, employee impact, and any verified change in support demand. Evaluate new technology through focused proofs of concept and recommend where it should be adopted, improved, or deferred. Technical engineering Design or review advanced Python, PowerShell, JavaScript, and API based components when architectural risk or reuse warrants direct involvement. Set expectations for code quality, version control, testing, performance, resilience, and documentation across automation solutions. Engineering leadership and partnership Review high-impact solution designs and resolve architectural tradeoffs with platform owners, security partners, and delivery teams. Provide reference designs, decision records, and guidance that engineering teams can use in delivery. Prototype selected high-risk elements to validate feasibility and guide production implementation of critical integrations. Mentor engineers and contribute technical input to the employee technology roadmap. What we are looking for: Required Significant experience designing and delivering enterprise integrations or automation across multiple teams and platforms. Evidence of making sound architecture decisions and guiding solutions from concept through production operation. Strong knowledge of APIs, scripting or software engineering, security controls, reliability, and operational design. Ability to explain technical tradeoffs and work effectively with engineering, operations, platform , and business stakeholders. Degree in a relevant field or equivalent practical experience. Experience developing reference architectures and guiding multi-platform engineering without formal line management authority. Ability to assess AI enabled automation for safety, quality, maintainability, and measurable service value. Preferred Digital workplace and service platforms such as ServiceNow, Nexthink, Moveworks, Jamf , Intune, Microsoft 365, Jira, or Slack. AI assisted service workflows, cloud services, and enterprise architecture methods. Benefits: Discretionary bonus opportunity Private Medical Insurance Dental Scheme 25 days holiday per year On Site Gym Subsidised Café Free soft drinks On site bar Access to cycle garage and showers Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Sofia, Bulgaria D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value. We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Sofia. Tasks and Responsibilities Provide first and second level IT support (hardware, software, mobile devices, and peripherals) Act as the primary onsite point of contact for end-user IT issues Troubleshoot incidents and service requests via ticketing system (ServiceNow) Deliver prompt and professional user support (desk-side and remote) Document all activities and resolutions accurately in the ticketing system Support IT onboarding for new employees (equipment setup, user guidance) Maintain and contribute to knowledge base documentation Support continuous service improvement initiatives Requirements Fluent English and Bulgarian (written and spoken) Minimum 2+ years of experience in IT support / onsite support role Strong troubleshooting skills in Windows environment and standard IT tools Experience with ticketing systems (e.g., ServiceNow) Excellent communication and customer-oriented mindset Ability to work independently in an onsite client environment Well-organized, reliable, and detail-oriented Experience in regulated environments (e.g., GxP) is a plus Ability to provide a clean criminal record extract (not older than 3 months) Benefits Broad range of tasks and responsibilities Friendly and international working environment Professional development opportunities Referral program (“Fishing for Friends”) Company-sponsored events Is IT in your DNA?

Nebius Technical Program Manager, Data Centers 1d ago Apply Now → $27,300 – $46,800 estimated Remote Full-time Middle Netherlands 🚀 Management Share Technical Program Manager, Data Centers The Role We are looking for a Technical Program Manager to own the operational readiness and ongoing health of our fleet of Data Centers, both COLO and BTS sites.

Location: Remote, Canada; Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role Data Products integrates GitLab and third-party SDLC data, and builds the dashboards, APIs, and data products that turn it into trusted, interoperable intelligence for customers and internal teams. This is a 0 to 1 team and we are hiring for a foundational engineering role. That means you bring technical leadership through ambiguity, helping figure out what to build, making the foundational design decisions, and keeping delivery moving while the picture is still forming. You own the full lifecycle of what ships and stand behind it. What you'll bring Proven ability to influence as a Staff owning product or platform systems end to end across multiple engineering and product teams. High agency, i.e finds the owner, clarifies the path, makes the call, and keeps pushing until the work lands. Force multiplier and raise the people and the codebase around them Deep full-stack expertise, including strong proficiency in Go, Ruby and Node . Depth in at least one of analytics and metrics platforms, graph data systems, CDC and warehouse integration. Hands-on experience building production AI-powered tool orchestration. Experience operating multi-tenant systems across SaaS and self-managed deployment. Direct communicator who builds alignment across teams. Bias to write things down and make reasoning legible. What you'll own Architect how GitLab and third-party data is ingested, modeled, and synced into the knowledge graph as a near-real-time graph of the development ecosystem. Lead integration with external systems for business context (Jira, observability tools, Zendesk, ServiceNow), indexed into the graph. Architect the Data Marketplace so customers consume GitLab data through Snowflake, Databricks, and BigQuery with no engineering dependencies. Publish GitLab observability as OpenTelemetry and broker the data-sharing APIs. Define operational readiness for everything the team ships across GitLab.com, Dedicated, and Self-Managed. Translate an ambiguous 0 to 1 problem space into concrete, iterable roadmaps in partnership with Product, Design, and the graph backend team. Resolve cross-team dependencies across graph backend, AI Platform, and Infrastructure without escalating everything upward. Mentor senior and intermediate engineers through design reviews, pairing, and code review. Create organizational leverage through speed. You identify systemic bottlenecks, simplify processes, and design systems that dramatically improve execution velocity. About the team Data Products work across three surfaces: Dashboard and Reporting Framework Builds AI-native dashboard components so customers and internal teams can see engineering health and GitLab's impact across DORA, VSA, AI Impact, SDLC trends, security, and quality, and launch their own custom dashboards on the same framework. Internal Ingestion Ingests third-party data into the GitLab and power tools like Knowledge Graph, building connectors so that signals from systems like Jira, Zendesk, ServiceNow, and observability tools become one queryable, near-real-time graph of the developer ecosystem. External Ingestion External makes GitLab and Knowledge Graph data consumable outside the product, through marketplace listings, data-sharing APIs and SDKs, and co-branded partner products. We are a new team in a highly ambiguous, high-impact space, and we need engineers who can create clarity while building, make practical tradeoffs, unblock cross-team dependencies, and keep pushing until meaningful customer value lands. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $152,800 — $259,200 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Sarajevo, Bosnia and Herzegovina D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value. We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Sarajevo. Tasks and Responsibilities Provide first and second level IT support (hardware, software, mobile devices, and peripherals) Act as the primary onsite point of contact for end-user IT issues Troubleshoot incidents and service requests via ticketing system (ServiceNow) Deliver prompt and professional user support (desk-side and remote) Document all activities and resolutions accurately in the ticketing system Support IT onboarding for new employees (equipment setup, user guidance) Maintain and contribute to knowledge base documentation Support continuous service improvement initiatives Requirements Fluent English and Bosnian/Croatian/Serbian (written and spoken) Minimum 2+ years of experience in IT support / onsite support role Strong troubleshooting skills in Windows environment and standard IT tools Experience with ticketing systems (e.g., ServiceNow) Excellent communication and customer-oriented mindset Ability to work independently in an onsite client environment Well-organized, reliable, and detail-oriented Experience in regulated environments (e.g., GxP) is a plus Ability to provide a clean criminal record extract (not older than 3 months) Benefits Broad range of tasks and responsibilities Friendly and international working environment Professional development opportunities Referral program (“Fishing for Friends”) Company-sponsored events Is IT in your DNA? Join us and help deliver IT where it counts.

Location: Belgrade, Serbia D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value. We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Sarajevo. Tasks and Responsibilities Provide first and second level IT support (hardware, software, mobile devices, and peripherals) Act as the primary onsite point of contact for end-user IT issues Troubleshoot incidents and service requests via ticketing system (ServiceNow) Deliver prompt and professional user support (desk-side and remote) Document all activities and resolutions accurately in the ticketing system Support IT onboarding for new employees (equipment setup, user guidance) Maintain and contribute to knowledge base documentation Support continuous service improvement initiatives Requirements Fluent English and Serbian/Bosnian/Croatian/ (written and spoken) Minimum 2+ years of experience in IT support / onsite support role Strong troubleshooting skills in Windows environment and standard IT tools Experience with ticketing systems (e.g., ServiceNow) Excellent communication and customer-oriented mindset Ability to work independently in an onsite client environment Well-organized, reliable, and detail-oriented Experience in regulated environments (e.g., GxP) is a plus Ability to provide a clean criminal record extract (not older than 3 months) Benefits Broad range of tasks and responsibilities Friendly and international working environment Professional development opportunities Referral program (“Fishing for Friends”) Company-sponsored events Is IT in your DNA? Join us and help deliver IT where it counts.

Задачи: — Администрирование и сопровождение CMDB, контроль качества и актуальности данных о конфигурационных единицах (CI). — Анализ, обработка и актуализация информации по ИТ-активам, приложениям, серверам, базам данных, сетевому оборудованию и другим объектам инфраструктуры. — Взаимодействие с владельцами сервисов, ИТ- и бизнес-владельцами для сбора, верификации и актуализации данных в CMDB. — Разработка и сопровождение процессов управления конфигурациями в соответствии с практиками ITIL. — Участие во внедрении и развитии решений автоматического Discovery, контроль результатов автодискаверинга, проведение реконсиляции данных и организация устранения выявленных расхождений. — Контроль полноты и корректности связей между конфигурационными единицами (CI Relationships), участие в построении сервисных моделей. — Подготовка аналитических отчетов, контроль показателей качества данных CMDB, участие в аудитах и проектах по развитию управления конфигурациями. Требования: — Опыт работы с CMDB, ITSM или системами управления ИТ-инфраструктурой. — Понимание процессов Configuration Management, Asset Management, Discovery и основных практик ITIL. — Понимание принципов построения ИТ-инфраструктуры: серверы, виртуализация, сети, базы данных, приложения, облачные сервисы. — Опыт работы с инструментами автоматического Discovery будет преимуществом (Device42, BMC Discovery, ServiceNow Discovery, Lansweeper, ManageEngine или аналогичными). — Понимание принципов построения сервисных моделей и зависимостей между конфигурационными единицами (CI Relationships). — Аналитическое мышление, внимательность к данным, системный подход и умение работать с большим объемом информации. — Навыки взаимодействия с внутренними заказчиками, ИТ-подразделениями и владельцами сервисов. — Будет преимуществом опыт участия в проектах по внедрению CMDB, развитию процессов ITIL или подготовке к внутренним и внешним ИТ-аудитам. Условия: — Конструктор льгот: cтраховка, билеты, курсы, фитнес, садик — решаешь ты. — Поддержка психологов: забота о твоем ментальном здоровье. — Курсы и книги: от Coursera, LinkedIn Learning, WebTutor и Альпина — за наш счет. — Конкурентная зарплата: регулярно сверяемся с рынком и пересматриваем, а ещё платим бонус за выполнение KPI. — Связь от Beeline: будь на связи, расходы мы берем на себя. — Карьерный рост: возможность карьерного роста в крупной технологичной компании с 10 млн клиентов.

Location: United Kingdom, London Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. We are looking for an experienced HR Compliance Manager to establish and lead our EMEA People Compliance function. As a key member of the People Experience team, this role works in close partnership with AMER HR Compliance, Employment Legal, Privacy and People teams. This is a highly collaborative and influential role requiring strong EMEA employment compliance expertise alongside experience in policy governance, regulatory change, risk and controls, data governance, and program management. The right candidate will have a strong interest in employment policies and legislative trends, extensive program management and vendor management experience, and desire to understand and improve processes. This role will also focus on process improvement opportunities and demonstrating industry best practices. Based in London and reporting to the Senior Director, People Experience EMEA, this person will lead the EMEA HR Compliance & UK Leave of Absence teams. Join this highly collaborative HR team whose mission is to create a highly engaged work culture. What you’ll be doing: 1. EMEA People Compliance Framework & Governance Build and lead the EMEA People Compliance framework, establishing governance, controls, ownership and reporting across the region Monitor relevant employment and regulatory developments across EMEA with the Legal team and translate requirements into practical People policies, processes and controls Develop reporting and metrics that provide visibility of compliance status, emerging risks and remediation. 2. Policy Governance & Regulatory Change Establish and manage the EMEA policy governance framework Partner with Employment Legal to translate legislative and regulatory change into scalable policies, processes and guidance Lead change management and capability-building associated with regulatory change, including training and guidance for PX teams Create clear governance across policies, handbooks, employee-facing articles and internal guidance Develop training and guidance so PX teams can confidently interpret and apply policies Act as an escalation point for complex scenarios and guide relevant teams 3. Employment Compliance Programs Oversee EMEA Right to Work and immigration compliance controls, including appropriate verification and reverification processes. Own the EMEA background screening process and vendor relationship for the region Partner with Talent Acquisition (TA), IT, and tech teams to enhance integrations between systems for best-in-class employee experience Establish and own the EMEA governance framework for fixed-term employment, partnering with TA, HRBP, Finance and PX to establish appropriate controls across hiring, extensions, renewals and termination Statutory/regulatory People reporting Compliance requirements arising from employee moves/international mobility Act as subject matter expert and first point of contact for EMEA employment policy questions, providing clear and accurate interpretation of policies in close partnership with Employee Relations (ER) and Employment Legal. 4. People Data Privacy & Record Retention Governance Lead EMEA personnel file governance, including the transition from local storage to Workday, and establish appropriate standards for retention, access, naming conventions and audit controls across Workday, SharePoint and other People platforms. Conduct periodic audits, identify control gaps, and oversee remediation. Establish scalable governance for employee DSARs and other data rights requests, define best practice and clear roles and responsibilities 5. Audit, Risk & Assurance Develop and lead regional People compliance risk assessments, translating identified risks into appropriate controls, assurance activity and remediation plans Own/coordinate HR controls supporting internal and external audits, including SOX Provide People Compliance expertise for M&A due diligence, integration planning and acquisition onboarding. 6. Capability, Technology & Continuous Improvement Build compliance capability across PX through training, guidance and practical tools Identify opportunities to automate controls and reduce manual compliance activity Partner with PTS/People Technology on system controls and enhancements Build meaningful compliance dashboards and reporting Manage relevant third-party providers and budgets Drive continuous improvement and simplification Establish effective governance for employee-facing compliance and policy content across People platforms, ensuring information is accurate, current, accessible and appropriately maintained. 7. UK & Ireland Leave of Absence Leadership Lead the UK & Ireland Leave of Absence function, ensuring effective controls, reporting and employee/manager support, in partnership with ER, Benefits, Payroll and PX Provide oversight and guidance on complex or exceptional LOA cases, ensuring consistent and equitable application of policy. Core Partners: Employment Legal, Privacy, Employee Relations, People Technology, AMER HR Compliance, Talent Acquisition, Benefits and Global Mobility. Wider Stakeholders: Corporate Legal, Security, IT, Information Security, Health & Safety, Facilities, Studio HR, Sony Group companies, Finance and external vendors. What we’re looking for: 7+ years of relevant HR or People compliance, governance or related experience, including building or evolving compliance practices across multiple EMEA countries within an established global framework. Strong knowledge of employment compliance, policy governance, regulatory change, and risk and control frameworks, with experience in compliance monitoring, audits and assurance. Experience working closely with Employment Legal to translate complex legal and regulatory requirements into practical, scalable People policies, processes and controls. Knowledge of GDPR and employee data governance. Strong project management and data literacy, with the ability to use reporting to identify risks, monitor controls and inform decisions. Ability to influence senior stakeholders and work effectively across Legal, Privacy, HR and Technology in a global, matrixed organisation. Sound judgement, discretion and initiative, with the ability to resolve problems and improve established processes. Experience managing and developing a team. Experience with Workday, ServiceNow or comparable HR or case management systems is preferred. Desired experience: Experience establishing a regional People compliance or employment-policy capability from the ground up. Experience operating across multiple European jurisdictions, particularly environments with significant employee-representation requirements. Experience supporting HR operating-model transformation, centralisation or integration. Experience implementing global People initiatives in Europe and adapting programmes where local legal or employee-representation requirements require a different approach. Benefits : Hybrid working Discretionary bonus opportunity Private Medical Insurance Dental Scheme London Allowance (if applicable) 25 days holiday per year On Site Gym Subsidised Café Free soft drinks On site bar Access to cycle garage and showers Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Brussels, Belgium We currently have a vacancy for a Systems deployment expert fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site. Tasks: Definition of Standard Operating Procedures for administrative support solutions (Digital Workplace solutions based on M365, SharePointOnLine, ServiceNow); Monitoring and reviewing day-to-day operations, providing management reporting and proposals for optimisations, spanning on-prem as cloud infrastructure (IaaS/PaaS) as solutions (SaaS); Design systems management solutions for a progressive scaling up of the install base of computers, more specifically: design solutions for the secure deployment of operating systems to computers both on premise and via the cloud for remote workers design solutions for quickly and securely patching systems both on premise and via the cloud for remote workers; In the event of continued remote working making sure the solutions don’t induce network infrastructure overload; Prepare for seamless scalability and flexibility in housing/hosting in a hybrid environment (encompassing on-prem, IaaS, PaaS, SaaS). Requirements University degree in IT or relevant discipline, combined with minimum 15 years of relevant working experience in IT; At least 4 years of specific expertise in Digital Workplace Platforms: M365, SharePoint, Confluence; At least 4 years of specific expertise in end user assistance/support for dedicated information systems Very good knowledge of Solutions Architecture, zero-trust-based security implementation, operating solutions and services management in private/public cloud environments; In-depth knowledge and experience in user support, training, system testing, user documentation; In-depth understanding of the M365 architecture and experience in M365 operations management; In-depth understanding and application of ITIL practices and supporting tools (SMT, Jira, ServiceNow…); In-depth understanding of cloud-platforms (Azure and/or AWS) and hands-on configuration, deployment and maintenance experiences; Excellent knowledge and experience with cloud-based technologies and providers (Azure and or AWS, SaaS providers), including security, business continuity and data protection management; Good knowledge of client operating systems, Windows, Linux; Good knowledge of Cloud services (M365, Azure, AWS) mores specifically services related to systems management; Good knowledge of on premise Microsoft server technologies; Good knowledge of remote working solution based on VPN or other technologies; Knowledge of Directory, Identity/Authentication and federation protocols; Knowledge of PKI and Encryption solution; Knowledge of applying ITIL practices for services life cycle management; Knowledge of service management tools (e.g. SMT, JIRA, ServiceNow etc); Following certifications are required: ITIL certification, Prince2 and Azure Fundamentals. Excellent command in English language. Benefits If you are seeking a career in an exciting, dynamic and multicultural international environment with exciting opportunities that will boost your career, please send us your detailed CV in English, quoting reference (18019/10/2026). We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential. You may also consider all our other open vacancies by visiting the career section of our web site ( www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn. EUROPEAN DYNAMICS ( www.eurodyn.com) is a leading European Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies and national government Administrations in 40 countries and 4 continents. As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, age, national origin, ethnicity, gender, disability, sexual orientation, gender identity or religion. EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.

Location: Luxembourg We currently have a vacancy for an Junior IT Support Engineer fluent in English, to offer his/her services as an expert remotely. In the context of the first assignment, the successful candidate will be integrated in the team of the company that will closely cooperate with a major client’s IT team on site. Your tasks: Handle Service Desk calls, manage incident resolution workflows, and support end users effectively; Create, manage and automate tickets within ServiceNow, with a solid understanding of workflows and automation opportunities; Automate existing workflows including automating ticket creation and management in ServiceNow while improving the quality of service delivery; Reporting activities; Handle incoming calls using ServiceNow and task management; Create relevant documentation as well as user manuals. Requirements University degree in IT or relevant discipline, combined with minimum 2 years of relevant working experience in IT; Excellent experience with Service Now, opening tickets, forwarding as well as resolving them; Experience providing First Level IT Support in a Service Desk or Help Desk environment; Experience using IT Service Management (ITSM) and ticketing platforms such as ServiceNow and Jira; Experience with troubleshooting for end-user issues involving operating systems, applications, hardware, and connectivity; Experience working with or following Standard Operating Procedures (SOPs) and creating or maintaining technical documentation; Good understanding of incident, request, and problem management processes. Good knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and general connectivity troubleshooting; Ability to accurately document issues, resolutions, and troubleshooting steps, creating SOPs. Exposure to software testing, User Acceptance Testing (UAT), or Quality Assurance (QA) activities is highly desirable; Excellent command of the English language. Benefits If you are seeking a career in an exciting, dynamic and multicultural international environment with exciting opportunities that will boost your career, please send us your detailed CV in English, quoting reference (156830/10/2026). We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential. You may also consider all our other open vacancies by visiting the career section of our web site ( www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn. EUROPEAN DYNAMICS ( www.eurodyn.com) is a leading European Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies and national government Administrations in 40 countries and 4 continents. As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, age, national origin, ethnicity, gender, disability, sexual orientation, gender identity or religion. EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.

Location: Athens, Greece Are you an ambitious and highly motivated IT Service/Operations Manager looking for an exciting new challenge? We currently have a vacancy for a dynamic and experienced professional to join our team at our company headquarters in Athens, with occasional onsite missions to client premises across Europe. What You'll Do: Lead and coordinate the operations and support teams of the company (Service Desk and Technical Support groups), covering various international projects; Overall responsibility for maintaining the operational integrity of the technologies and services provided, ensuring all day-to-day operational activities are carried out in a timely and reliable way; Overall responsibility for IT Facilities Management within the company’s data center or external (client premises, private/government cloud); Ensure compliance with Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) both internal (company-facing) and external (client-facing); Apply and coordinate ITIL Service Operation Processes such as event management, incident management and request fulfillment; Cooperate with the company’s development teams for implementing ITIL processes within the products’ design; Utilize Service Management tools and create reports on the operational status and activities pertaining to operations; Resolve conflicts and remove obstacles that occur. Requirements Must-Have Qualifications: University degree in an IT-related field; ITIL Foundation Certification or higher; Excellent command of the English language; At least 8 years of experience in a professional environment offering Service / Operations management, covering critical systems and using state-of-the-art tools from a senior position; Experience with IT-Projects based on Agile procedure; Experience with continuously building, deploying, and updating software and environments in an agile framework; Experience in the use of ITIL-compliant ITSM tools such as BMC Remedy, ServiceNow, Samanage, or equivalent. Nice-to-Have Qualifications: Familiarity with and/or DevOps certification; Certification in Agile Methodologies; Certification in PM Methodologies; More than 10 years of IT Service/Operations manager experience. Benefits We believe in rewarding talent and dedication. Here's what you can expect as part of our team: Competitive full-time salary; Private Health Coverage on the Company’s group program; Flexible Working Hours; Top-of-the-Line Tools; Professional Development: Benefit from language courses, specialized training, and continuous learning opportunities; Career Growth: Work with some of the most innovative and exciting specialists in the industry; Dynamic Work Environment: Thrive in a setting that offers challenging goals, autonomy, and mentoring, fostering both personal and company growth. If you want an exciting challenge, work with some of the coolest technologies, and enjoy your time doing it, then join us! Submit your detailed CV in English, quoting reference: ( TSOM/10/26 ). You may also consider all our other open vacancies by visiting the career section of our website ( www.eurodyn.com ) and follow us on Twitter (@EURODYN_Careers) and LinkedIn. EUROPEAN DYNAMICS (ED) ( www.eurodyn.com ) is a leading European Software, Information, and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1100 engineers, IT experts, and consultants (around 3% PhD, 41% MSc, and 54% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies, and national government Administrations in 40 countries and 4 continents. As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion. EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published at www.eurodyn.com/privacy . By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line with the Policy.

Location: New York, New York, United States About the Role iCapital is seeking a motivated and detail-oriented Associate Business Process Analyst, UiPath Developer to join our Intelligent Automation team. The ideal candidate will combine solid business analysis skills with hands-on UiPath development experience to identify, design, build, and deploy Robotic Process Automation (RPA) solutions that drive operational efficiency across the organization. Responsibilities Engage with business stakeholders to identify, document, and prioritize automation opportunities. Conduct process discovery workshops and prepare detailed Process Definition Documents (PDDs). Perform AS-IS and TO-BE process mapping; calculate ROI and feasibility for automation candidates. Translate complex business requirements into clear functional specifications for development. Design, develop, test, and deploy automated workflows using UiPath Studio (REFramework preferred). Build attended and unattended automation bots using UiPath Orchestrator for scheduling and monitoring. Integrate RPA solutions with enterprise systems including ERP, CRM, and legacy applications. Conduct unit testing, UAT support, and defect resolution throughout the development lifecycle. Maintain and enhance existing automations to address process changes or system upgrades. Maintain comprehensive technical documentation including Solution Design Documents (SDDs) and runbooks. Adhere to CoE standards, coding conventions, and change management procedures. Participate in code reviews and contribute to continuous improvement of development best practices. Qualifications Bachelor's degree in computer science, information systems, business administration, or related field 3+ years of hands-on experience in business process analysis or RPA development Proficiency in UiPath Studio, UiPath Orchestrator, and UiPath Assistant Experience developing automation using REFramework and exception-handling best practices Solid understanding of process analysis methodologies (BPMN, swimlane diagrams, value stream mapping) Familiar with at least one enterprise platform (SAP, Salesforce or ServiceNow) Working knowledge of SQL, Excel automation, and API and web service integrations. Strong analytical, problem-solving, and verbal and written communication skills UiPath Certified RPA Associate (UiAR) or UiPath Certified Advanced RPA Developer (UiARD) Experience with AI/ML capabilities in UiPath (Document Understanding, AI Fabric, Action Center) Exposure to process mining tools such as UiPath Process Mining or Celonis Agile and Scrum project experience, CBAP or PMI-PBA certification is a plus Problem solving and analytical thinking Communication and stakeholder management Attention to detail Team collaboration Adaptability and learning agility UiPath automation tools AWS cloud services Python, VB.NET/C#, API integrations SQL databases Git, Docker, JIRA, Confluence REST/SOAP services and Postman Microsoft Power Platform Process Mining (UiPath/Celonis) Benefits The base salary range for this role is $100,000 to $120,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The role combines software testing coordination, QA management and PMO activities . You will support the planning, coordination and execution of testing activities across different software platforms and IT systems while working closely with Test Managers, project teams, technical teams and business stakeholders.