Experienced IT Service / Operations Manager

Location: Athens, Greece Are you an ambitious and highly motivated IT Service/Operations Manager looking for an exciting new challenge? We currently have a vacancy for a dynamic and experienced professional to join our team at our company headquarters in Athens, with occasional onsite missions to client premises across Europe. What You'll Do: Lead and coordinate the operations and support teams of the company (Service Desk and Technical Support groups), covering various international projects; Overall responsibility for maintaining the operational integrity of the technologies and services provided, ensuring all day-to-day operational activities are carried out in a timely and reliable way; Overall responsibility for IT Facilities Management within the company’s data center or external (client premises, private/government cloud); Ensure compliance with Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) both internal (company-facing) and external (client-facing); Apply and coordinate ITIL Service Operation Processes such as event management, incident management and request fulfillment; Cooperate with the company’s development teams for implementing ITIL processes within the products’ design; Utilize Service Management tools and create reports on the operational status and activities pertaining to operations; Resolve conflicts and remove obstacles that occur. Requirements Must-Have Qualifications: University degree in an IT-related field; ITIL Foundation Certification or higher; Excellent command of the English language; At least 8 years of experience in a professional environment offering Service / Operations management, covering critical systems and using state-of-the-art tools from a senior position; Experience with IT-Projects based on Agile procedure; Experience with continuously building, deploying, and updating software and environments in an agile framework; Experience in the use of ITIL-compliant ITSM tools such as BMC Remedy, ServiceNow, Samanage, or equivalent. Nice-to-Have Qualifications: Familiarity with and/or DevOps certification; Certification in Agile Methodologies; Certification in PM Methodologies; More than 10 years of IT Service/Operations manager experience. Benefits We believe in rewarding talent and dedication. Here's what you can expect as part of our team: Competitive full-time salary; Private Health Coverage on the Company’s group program; Flexible Working Hours; Top-of-the-Line Tools; Professional Development: Benefit from language courses, specialized training, and continuous learning opportunities; Career Growth: Work with some of the most innovative and exciting specialists in the industry; Dynamic Work Environment: Thrive in a setting that offers challenging goals, autonomy, and mentoring, fostering both personal and company growth. If you want an exciting challenge, work with some of the coolest technologies, and enjoy your time doing it, then join us! Submit your detailed CV in English, quoting reference: ( TSOM/10/26 ). You may also consider all our other open vacancies by visiting the career section of our website ( www.eurodyn.com ) and follow us on Twitter (@EURODYN_Careers) and LinkedIn. EUROPEAN DYNAMICS (ED) ( www.eurodyn.com ) is a leading European Software, Information, and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1100 engineers, IT experts, and consultants (around 3% PhD, 41% MSc, and 54% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies, and national government Administrations in 40 countries and 4 continents. As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion. EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published at www.eurodyn.com/privacy . By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line with the Policy.