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Location: Remote, Global Workplace: Remote ABOUT SUPABASE Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. About the Role We are looking for a Head of AI Native Operations to build the autonomous systems that run Supabase. Supabase is building an AI-native internal operating system, where agents carry the operational load end to end. We are standing up a new central team to build that platform and run it in production. This is the role that leads it, and it is hands-on. You design the architecture, build the first versions of the critical pieces, and are accountable for whether every agent we run is correct, safe, and improving over time. We build rather than buy, and there are no settled best practices for most of this yet, so you will be setting them. You will lead a team of senior individual contributors extending the platform and driving adoption across teams. What You’ll Be Responsible For In this role, you’ll: - Own the agent platform architecture: The harness and orchestration layer and connectors into company systems, shared context and memory, and the path from prototype to production. - Catch regressions before they ship: Model, prompt, and tool changes can’t ship until they pass the evals. When a new model comes out, you know within hours whether to adopt it. - Make every agent observable: Every run and every decision is traced. For any agent at any time, you can answer what it did, why, what it cost, and how its quality is trending. - Own safety and trust: Design the controls that let agents act without a human in the loop: least-privilege credentials, hard policy limits, escalation thresholds, audit logs, sandboxing, and prompt-injection defenses. - Replace workflows, don’t assist them: Pick the workflows agents can fully own today and take them to production. - Turn wins into a platform: Package what works into reusable components, templates, and eval harnesses so other teams can ship their own production agents without starting from scratch. - Build and direct the team: Hire and grow senior ICs, review their designs and pull requests, and hold the quality bar. - Measure what matters: Track workflows automated, eval pass rates, cost per run, and work absorbed against the hiring plan. How You’ll Think A Point of View on Where Automation Wins You have a thesis about how AI and automation change the way a company operates, and it comes from building, not reading. You can look at a business and say which workflows agents can own today, which they will own in 12 months as models improve, and which still need people, and why. You defend that view with evidence from systems you have shipped, and you update it when the evals tell you to. Eval-Driven You don’t trust an agent because the demo looked good. You trust it because it passes a test set of real cases, and you know which cases it fails. When anything changes, your first question is “what do the evals say?” Inversion Thinking Left alone, an autonomous system tends to fail quietly, or people route around it. So the first question about any agent isn’t “does it work on the happy path?” but “how will this break, and how will we know?” The design follows from that answer: what the agent is never allowed to do, what it escalates, and which alert fires when quality drifts. Recursive Thinking Every system you build should produce the evidence that grades it. An agent isn’t done when it works. It’s done when it tells you, without you in the loop, that it has stopped working. Must Have - Hands-on agent building: Have personally designed and built autonomous agent or LLM systems that ran in production and that others depended on. Prototypes, demos, and configuring a vendor tool don’t count. You don’t need to be a career software engineer, but you must have built these systems yourself. - Architecture depth: Can explain how the pieces fit together (orchestration, tool and data access, context and memory, tracing, evals, guardrails, deployment), with opinions on current frameworks. - Security judgment: Have shipped agents that take real actions with real permissions, and designed the controls that made that safe. - A tested point of view: Can argue, with examples from your own builds, where autonomous systems create real business leverage and where they don’t yet. - Technical leadership: Have led senior builders and set the quality bar through design and code review. Strong Signal - Have replaced a human-run business workflow (finance, operations, support, release management) end to end with an autonomous system. - Are native to Git, Markdown, and pull requests, and comfortable reading and writing Python or TypeScript. - Have taken an internal platform from zero to adoption by teams you did not control. - A software engineering background is a plus, but not required. What Success Looks Like - Six months: 20+ autonomous agents in production on the shared platform, each with an eval suite, tracing, and a named owner. - Regressions get caught, not discovered: Quality problems surface in an alert or dashboard before a user reports them. - Workflows replaced, not assisted: Multiple high-volume workflows are fully owned by agents, with humans handling only escalations. - Trusted by default: No agent causes material financial, security, or customer harm, and every agent’s permissions and actions can be audited. - Teams ship their own: At least three teams outside the core team run production agents built on the platform. - Autonomous team: Your two reports work independently, and you spend your time on architecture and review rather than execution. WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. - Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. - Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ABOUT THE TEAM Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

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Location: New York, NY (HQ) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Our Employee Lifecycle team makes sure every Ramp employee has a great experience, from their first day through their last and through every change in between. As Sr. Analyst, Employee Lifecycle Data, you'll own and look after the employee data behind all of it. You'll keep our Workday data accurate and well structured, and you'll make sure it flows correctly into the systems that depend on it. This is a new role in its current scope. You'll own employee data changes from start to finish, manage the data structure that shapes our org, and set up reconciliation and error reporting across our integrations. We're looking for someone who gets the details right, finds the root cause when data breaks, and builds processes that scale as Ramp grows. We're moving to Workday on January 1, and we want this person on board before go-live so they can run our employee data changes from day one. WHAT YOU'LL DO Employee data changes - Process and approve role changes like transfers, promotions, manager and title changes, plus relocations (using our comp calculator for basic geo adjustments and partnering with Global Mobility on more complex moves) - Own intake and completion of one-off data changes through Serval (our ticketing system) tickets, meeting SLAs and giving employees a clear, helpful experience - Review and approve data change transactions to protect data quality - Support internal mobility cycles and position management in Workday (and Ashby) Bulk changes - Own bulk data changes from start to finish, including reorgs, comp cycles and mass updates: prepare and validate the data, run the loads and confirm the results - Build review steps and checklists that make large changes repeatable and low-risk, and partner with HRIS on EIB templates and system-level controls Data quality, reconciliation and stewardship - Build and run regular reconciliation between Workday and downstream systems, including benefits providers and international payroll - Monitor integration errors, find root causes and fix data and process gaps with HRIS, Payroll, Benefits and vendor partners, escalating system or integration fixes to HRIS with clear root-cause analysis - Define and document data standards, ownership and controls for employee data, and run regular audits to find and fix issues in partnership with HRIS team - Be the go-to expert on how employee data works at Ramp, and help teammates and partners understand it WHAT YOU NEED - 2-5+ years of experience in HR operations, HRIS, or HR data roles - Experience with data changes in Workday HCM, including the ability to manage employee data throughout the full employee lifecycle - processing employee changes, organizational updates, job changes, and audits. - A solid understanding of payroll and benefits data, and of how HRIS integrations feed those systems. - A track record of building reconciliation, audit or error-reporting processes from scratch - Strong attention to detail, a habit of checking your work before and after changes, and sound judgment with sensitive, confidential employee data - Advanced Excel/Google Sheets skills for data analysis, validation and reconciliation, plus sound judgment when using AI tools—knowing when to rely on them and when human review is essential - Clear communication with employees and stakeholders at every level - A process-improvement mindset: you fix the underlying cause of what breaks repeatedly, and build scalable processes that uphold data standards while enabling the business NICE TO HAVES - Experience at a fast-growing company where the org structure changes often - Experience with Serval, JIRA, or similar service desk tools - Experience with Workday reporting - SQL skills BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Spain; Romania; Hungary; Bulgaria; Portugal; Slovakia; Poland; Estonia Workplace: Remote ✨ ONE PLATFORM, A WHOLE WORLD OF OPPORTUNITY The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere. We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing: - Ranked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies https://www.oysterhr.com/library/oyster-hr-named-10-of-americas-top-worktech-companies-of-2026-by-time - Named one of America's Greatest Startup Workplaces 2026 https://www.oysterhr.com/library/oyster-2026-newsweek-award by Newsweek - A G2 Spring 2026 Leader https://www.oysterhr.com/library/oyster-named-best-roi-for-any-global-employment-platform-for-g2-spring-2026 across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance - The only B Corp-certified global employment platform ~ independently verified since 2023 Two of those rankings measured our business impact from the outside. One measured how our own people feel about working here. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. They're the same one. And we're just getting started. If you want to do the best work of your career alongside people who care as much as you do, we'd love for you to apply. Location: While this position is posted in a specific region, all of Oyster’s positions are fully remote, and you can work from home. Forever. To create the best experience for our new hire, this role requires that you be based within UTC -1 to UTC +3 In this highly strategic and cross-functional role, you’ll own and evolve Oyster’s global network of external payroll partners and core compliance providers that underpins end-to-end payroll delivery across our markets. Operating with a primary focus (~80%) on core multi-country payroll delivery, vendor accuracy, calendar adherence, and operational controls, alongside secondary oversight (~20%) of specialized Compliance vendors, you’ll ensure our partners deliver scalable, high-quality, and fully compliant solutions that enable our customers to hire anyone, anywhere. You’ll combine commercial acumen, operational excellence, regulatory monitoring, and strong relationship management to drive vendor performance, execute risk assessments, resolve complex payroll escalations, and continuously strengthen our global partner ecosystem. From leading commercial negotiations, compliance tracking, and governance frameworks to identifying new partner opportunities and ensuring alignment with local legal and statutory payroll standards, you’ll play a critical role in shaping how Oyster delivers global employment solutions at scale. This role is ideal for someone who thrives in ambiguity, enjoys solving complex operational challenges, and can confidently influence stakeholders internally and externally. You are commercially minded, data-driven, solutions-oriented, and energized by building strong partnerships that create long-term business impact. Key Responsibilities - Act as the Subject Matter Expert and primary operational and commercial owner for Oyster's strategic multi-country payroll partners worldwide. - Maintain deep operational mastery of end-to-end payroll delivery workflows, cut-off calendars, variance analysis, Gross-to-Net (GTN) calculations, statutory filings, and failure modes across key markets - Partner with internal Pay & Payroll operations teams to monitor partner SLA compliance, data payload delivery, and payroll cut-off adherence - Proactively evaluate vendor capacity, operational readiness, and processing controls ahead of peak payroll cycles and expansion into new markets - Define partner strategy, governance, scorecards, review cadences, escalation thresholds, and improvement plans - Hold partners accountable for payroll accuracy, timeliness, statutory compliance, compliance tracking, responsiveness, controls, and customer outcomes - Manage the full vendor relationship lifecycle, from partner selection and onboarding through transition, consolidation, or exit decisions - Evaluate partner capabilities, market coverage, operational maturity, security/compliance posture, and scalability - Build and maintain expertise in multi-country payroll delivery, regulatory dependencies, and contractual trade-offs Vendor Performance & Governance - Establish baselines and monitor vendor performance through KPIs, SLAs, scorecards, and remediation plans - Lead recurring executive business reviews and performance discussions with partner leadership teams - Translate payroll-partner performance data into recommendations for Operations, Product, Finance, Legal, Customer teams, and leadership - Monitor operational performance and proactively identify service risks or quality concerns - Conduct structured vendor compliance audits, risk assessments, and operational reviews across the partner ecosystem - Drive consistent governance standards, regulatory alignment, and operational excellence across vendors - Lead ongoing regulatory monitoring, risk assessments, and compliance tracking to ensure there are no gaps in compliance across all payroll and compliance vendor operations and local legal standards across all operating regions Commercial & Partnership Management - Build trusted, long-term relationships with external partner leadership teams - Lead or materially shape commercial negotiations, contract renewals, pricing, remedies, and service changes - Strengthen strategic partnerships to support business growth and customer outcomes - Lead complex, multi-market payroll escalations through root-cause analysis, recovery, prevention, and executive communication - Collaborate cross-functionally and externally to resolve sensitive operational challenges - Support customer and internal stakeholder conversations requiring partner expertise - Identify and source new partners to strengthen global coverage and capabilities Vendor Ecosystem Development - Identify operational or geographic gaps within the vendor ecosystem - Evaluate and onboard new partners to strengthen Oyster’s global coverage - Recommend improvements to ecosystem strategy, scalability, and service quality - Partner cross-functionally to evolve how Oyster leverages and manages external vendors - Drive initiatives that improve partner consistency, efficiency, and customer experience Strategic Business Partnership - Advise internal teams on vendor capabilities, strengths, and operational considerations - Guide partner selection decisions based on customer needs and business priorities - Share insights from vendor trends, escalations, and operational performance data - Partner with Go-To-Market teams to support deal strategy and customer solutions - Enable scalable and commercially sound global employment solutions - Proactively partner with internal teams including HRBPs, Employee Lifecycle Teams, and Payroll/Pay teams to align vendor capabilities with employee support and operational workflows Escalation Leadership - Maintain secondary oversight (~20%) of specialized Health & Safety and Compliance vendor relationships, ensuring partner capabilities and SLAs support local statutory requirements - Lead high-impact escalations across external partners and internal teams with limited direction - Coordinate cross-functional and cross-partner responses to critical operational issues - Protect customer experience while balancing operational and commercial priorities - Identify root causes and recurring trends across escalations - Drive preventative improvements and operational maturity across the partner ecosystem - Lead in escalations on calls to get to root cause, find solutions, and manage end-to-end resolution. CONTINUOUS IMPROVEMENT & HIGH PERFORMANCE - Continuously audit and refine workflows and ways of working to reduce response times and elevate service quality. - Build scalable processes, knowledge, automation, and AI-enabled reporting while protecting payroll and personal data. - Analyze recurring ticket trends and received queries to identify systemic issues, proactively building preventative resources for internal teams. - Identify opportunities to improve workflows, documentation, and knowledge management, ensuring Pearls have accurate, accessible self-service resources to reduce dependency and improve operational efficiency. Projects - Lead People Services and cross-functional projects as we work towards our Mission to enable companies to hire anyone, anywhere! Core Requirements - 5+ years of direct experience managing multi-country Payroll Vendors and Compliance/Health & Safety partners in a global environment - Strong technical understanding of end-to-end payroll processing cycles, Gross-to-Net (GTN) calculations, statutory filings, and payroll controls - Significant experience owning strategic payroll and compliance vendor relationships in a global or multi-country environment - Deep understanding of payroll operations, compliance tracking, risk assessments, statutory controls, regulatory monitoring, and global legal standards - Evidence of improving vendor performance and regulatory alignment through KPIs, SLAs, vendor compliance audits, governance, remediation, and executive business reviews - Commercial negotiation and contract-management capability, including pricing, service levels, remedies, renewals, and trade-offs - Highly strategic thinker with the ability to balance operational detail with long-term business goals - Strong analytical and problem-solving skills, with the ability to use data to drive decisions and improvements - Commercially minded and solutions-oriented, with a pragmatic approach to operational challenges - Exceptional relationship-building and influencing skills across internal and external stakeholders - Strong ownership mindset with the ability to operate autonomously in a fast-paced environment - Experience managing complex escalations and driving resolution across multiple stakeholders - Excellent communication and presentation skills, both written and verbal - Collaborative and cross-functional by nature, with experience partnering across Operations, Legal, Support, Sales, and Customer-facing teams - Process-oriented and continuously looking for ways to improve scalability and operational maturity - Comfortable working in ambiguity and helping shape evolving operational functions and frameworks - Demonstrated track record of proactive business partnering with internal stakeholders such as HRBPs, Lifecycle Teams, and Pay teams - [BONUS] Experience working with global vendors across multiple regions (APAC, EMEA, LATAM, AMER) - [BONUS] Experience building or scaling vendor governance programs and operational frameworks - [BONUS] Additional languages - [BONUS] Have worked in a fast-paced, scaling startup or global tech environment - [BONUS] Experience implementing AI tools or automation workflows to improve workflows and vendor management You'll also need - A reliable home internet connection (or be able to get one) - Fluent English language HOW WE WORK TOGETHER AT OYSTER Our values guide the work we do, the decisions we make, and the culture that makes Oyster what it is. We make it happen—progress is our default setting. We drive change, we build and give trust, and we move as one united team. Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. Everything we do ladders up to our mission. We embrace asynchronous, collaborative work and share how we operate in the Oyster Public HQ https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d so other global teams can learn from us. HOW YOU WORK With diverse locations, cultures, and needs, we created How YOU Work; https://oysterhr.notion.site/How-YOU-work-ac16c1932e314ffd8cb693e332458395 a program supporting your whole human experience at Oyster: - Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere. - Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country. - Mental health support: Access Plumm https://oysterhr.notion.site/Plumm-3b5e7e70dec6428e975f68f25972cfb7, our mental well-being service. - Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet to spend on a wide range of options. - Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally. - WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly. ✨ THE BEST JOBS SHOULD BE AVAILABLE TO EVERYONE  We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment. Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations. Our available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers http://www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline https://faceup.com/c/8tpzyyye.

— Keep the Aurora PostgreSQL fleet healthy across all data centers. — Handle Aurora configuration (parameters, replicas, failover, capacity) and cost work.

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— Keep the Aurora PostgreSQL fleet healthy across all data centers. — Handle Aurora configuration (parameters, replicas, failover, capacity) and cost work.

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Ищем самостоятельного Lead Backend Developer, который сможет совмещать сильную техническую экспертизу с управлением backend-командой. Это hands-on роль: около 50% development / 50% technical leadership.

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• Формирование 12-месячного security roadmap; • Access & Device Security: IAM / RBAC, MFA / 2FA, VDI / Remote Desktop, MDM, шифрование;

до 5 000 $

анализ требований, декомпозиция задач и проектирование тестовой стратегии и кейсов. проведение функционального, интеграционного и регрессионного тестирования - как ручного, так и автоматизированного (по мере развития покрытия).

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Location: Toronto, Ontario, Canada Workplace: Hybrid ABOUT SENTRY Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. ABOUT THE ROLE At Sentry, Support is an engineering discipline. Our customers are the greatest technical minds in the world—developers at elite enterprises building the future of software—and they deserve answers that go deeper than a knowledge base link. We are architecting the Technical Support engine. We’re looking for a veteran engineer to help us redefine the standard of technical support by combining deep human expertise with autonomous agentic systems. You are a debugger of both code and systems. You will treat support volume as a data signal to build automated resolution paths, ensuring our human engineers only touch the most complex, high-impact architectural puzzles. Sentry Support Engineers aren't just clearing queues; they are Orchestrators. You will engage with our users across GitHub, Discord, and our internal systems, while acting as the Technical Lead for our Agentic Ops. You ensure that when a developer asks a complex question, our systems have the right context and a seamless "Human-in-the-Loop" path to you when deep, nuanced expertise is required. IN THIS ROLE YOU WILL Master the Sentry Ecosystem & Support Elite Developers - Deep-Dive Debugging: Perform root-cause analysis on complex issues and distributed tracing gaps across polyglot environments. - Support the Great Minds: Act as a strategic consultant for senior engineers at our largest enterprise customers, solving high-stakes architectural challenges that push the boundaries of observability. - Troubleshoot SDK Implementations: Go deep into the source code of Sentry’s SDKs to help developers instrument complex frameworks and custom environments. - Engineering Feedback Loop: Serve as the bridge between the world's best developers and our product teams, using data from your systems to prioritize high-impact platform fixes. Engineer Agentic Operations (The Scaling Engine) - Deterministic Support Paths: Engineer the logic that powers our support agents, moving beyond probabilistic guesses to high-fidelity, autonomous resolutions. - Knowledge Engineering: Build the right context into our systems so they can resolve issues consistently and indefinitely. - Agentic Tooling Development: Use MCP (Model Context Protocol) and Sentry’s internal APIs to build "skills" for our agents, allowing them to perform complex lookups or state-checks autonomously. - The Seer Philosophy: We’ve already proven AI can handle autonomous production fixes with Seer. You will apply that same philosophy to the support lifecycle—moving us from a "Help Desk" to an "Autonomous Resolution Engine." YOU’LL LOVE THIS JOB IF - You love eliminating Non-scalable effort: you enjoy automating repetitive work and take pride in building systems that save time and effort. - You’re a Full-Stack Troubleshooter: You enjoy jumping from a React frontend issue to a Python backend trace to a CI/CD pipeline failure in a single afternoon - You Value Evidence-Based Support: You prefer looking at data trends over anecdotal evidence to decide where to build automation next. - You’re a Developer Advocate: You want to guide the industry on how elite engineers and AI co-exist in a high-density technical ecosystem. QUALIFICATIONS - 5–8+ years of experience in technical support engineering, systems engineering, or software development, with a track record of solving high-complexity SaaS problems. - Strong Coding Foundations: Mastery of Python, JavaScript, Java, or Ruby. You are comfortable reading SDK source code and identifying bugs in production-level repositories. - Systems Depth: Deep understanding of distributed systems, microservices, APIs, and the "path of a pixel" from frontend to database. - AI & Automation Literacy: Practical familiarity with LLM orchestration (RAG, context windows, system prompts) and a critical eye for where AI succeeds versus where it requires human intervention. - Exceptional Communication: The ability to explain complex architectural concepts to a human and write precise "system instructions" for an AI. BONUS QUALIFICATIONS - Open Source Contributor: An active presence on GitHub or experience maintaining open-source libraries. - Former Software Developer: You’ve spent time in the trenches as a full-time dev and know exactly what keeps our customers up at night. The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $125,000 to $150,000. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs. EQUAL OPPORTUNITY AT SENTRY Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io. Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.

Location: New York Workplace: OnSite ABOUT US: AI NEEDS A NEW INFRASTRUCTURE LAYER. WE'RE BUILDING IT AT MODAL. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Ramp https://modal.com/blog/how-ramp-built-a-full-context-background-coding-agent-on-modal, Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We've passed $1B in annualized run rate, up 15x from a year ago. In October 2026 we raised a $750M Series D led by Accel at a $15.75B valuation. Our team includes creators of popular open-source projects (e.g.,Seaborn https://github.com/mwaskom/seaborn,Luigi https://github.com/spotify/luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. THE ROLE: We're looking for a hands-on Global Workplace Lead to own workplace experience across all Modal offices. You'll manage our Workplace Experience team and set the tone for the day-to-day operations, programs, and physical environments that make each location thrive. You care as much about how a space feels as how it functions, and bring the same taste and judgment to our offices that we bring to our product. You'll develop a deep understanding of what each office actually needs, and build trusted relationships with local leads and cross-functional partners across the organization. WHAT YOU’LL DO: - Manage and develop a team of workplace services professionals: setting direction, coaching performance, and building a high-functioning team. - Own operational quality across every office by tracking service levels and space utilization, spotting patterns, and fixing the underlying causes of recurring problems. - Stay ahead of what the business needs next by keeping a pulse on both local realities and company-wide priorities. - Build the global budget and vendor strategy for workplace experience, and hold contractors and service providers accountable to clear performance expectations. - Guide workplace experience through major transitions, including new office openings and relocations. - Shape how Modal's brand and culture show up physically — bringing the same clarity, craft, and attention to detail to our spaces that we bring to our product. - Synthesize data, stakeholder input, and business context into recommendations for continuous improvement. REQUIREMENTS: - 5+ years in workplace, facilities, or office operations, ideally at a high-growth tech company where you built programs rather than inherited them. - 2+ years of people management, including leading team members through office moves or openings. - Experience overseeing workplace operations across multiple offices, ideally in more than one country. - Strong taste and judgment — an instinct for what looks and feels like Modal. - A clear willingness to take a hands-on approach and dive into the details. - Demonstrated ability to influence cross-functional partners and translate company strategy into effective local execution. - The ability to thrive in a fast-paced workplace with rapidly changing priorities. - Excited to be in an in-office role, collaborating with team members IRL. - Willing and able to travel to Modal offices globally.

🌸Fraud Monitoring: Use advanced fraud detection tools and technologies to monitor user activity and identify suspicious behavior in real time. 🌸Fraud Investigation: Investigate fraudulent activity by analyzing patterns, trends, anomalies, and connections between individual or groups of operations.

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Location: Bengaluru, Karnataka, India, APAC From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role We’re looking for a Senior Software Development Engineer in Test with extensive industry experience to define and execute the design, development, and maintenance of Fivetran’s test automation tools and framework using reliable and scalable techniques. As a Senior SDET, you will focus on solving complex testing difficulties by designing, developing and improving automation and reporting frameworks. You will invest in improving test stability and performance of the framework by developing innovative solutions to boost Fivetran’s testing efficiency. You will also coach Fivetran quality engineers to be the best in class automation engineers, and will continuously work with the team to ensure high standards for automation. The ideal candidate will be highly technical, detail-oriented, creative, motivated, and focused on achieving results. This is a full-time position based out of our Bangalore office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team. Technologies You’ll Use Java11, JUnit5, Docker and Kubernetes AWS, GCP Terraform, WireMock, RestAssured Bazel, BuildKite What You’ll Do Review requirements, specifications and technical design documents to provide meaningful, risk-focused feedback. Design and evolve scalable automation frameworks in Java with a strong emphasis on reliability, performance, and data correctness. Write high-signal test strategies for complex features and automate them across multiple environments. Improve CI/CD pipelines by building robust validation layers that prevent silent failures and regressions. Build internal tools and proof-of-concepts using AI/LLM technologies to: Accelerate debugging and failure triaging Generate high-quality test scenarios Detect flaky patterns or regression risks Improve log analysis and root-cause identification Enhance developer and QA productivity Design AI-assisted workflows that integrate seamlessly into the existing automation and release pipelines. Experiment with and implement agent-based systems or LLM-powered tooling that streamline development and testing processes. Actively measure and improve engineering impact through reliability metrics, automation efficiency, and defect prevention signals. Collaborate with engineering teams to drive a culture of quality ownership and automation-first thinking. Skills We’re Looking For 5+ years of experience in the software industry with strong passion for quality, automation, and engineering excellence. Deep understanding of OOP principles and strong proficiency in Java. Expertise in designing scalable automation frameworks and identifying negative, edge, and high-risk scenarios. Strong understanding of distributed systems risks such as schema drift, idempotency failures, data inconsistencies, and race conditions. Hands-on experience with cloud platforms (AWS, GCP, Azure) and containerized environments (Docker, Kubernetes). Experience building and maintaining CI/CD pipelines with tools such as Jenkins, CircleCI, Buildkite. Experience working with backend automation frameworks. Knowledge of database testing and ETL/data pipeline validation is a strong plus. AI & Productivity Engineering Demonstrated ability to leverage AI/LLM tools to significantly accelerate development, debugging, test design or automation activities. Experience building AI-assisted tools, workflows, or agents that integrate into engineering pipelines. Ability to design prompt strategies, validate LLM outputs rigorously and implement safeguards to prevent hallucinations or unsafe automation. Experience streamlining workflows using AI to improve measurable engineering productivity. Comfortable feeding, tuning and orchestrating AI agents to solve real engineering problems. Strong outcome orientation, measures success through impact, reliability gains and velocity improvements rather than output volume. #LI-HYBRID #LI-VM1 Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: New York, NY (HQ); San Francisco, CA; Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT PRODUCTION ENGINEERING Production Engineering is Ramp's infrastructure ownership layer. We exist to make Ramp faster, more reliable, and more scalable — and we do that by being embedded in the problems, not adjacent to them. A few things that define how we operate: - One team, one company, one objective. There is no "infra team" and "product team" — there is Ramp. We share the company's goals as our own. When a product team struggles with reliability or scalability, that is our struggle. - If reliability or scalability is at risk, we own it. We don't wait to be invited, and we don't ask whose code it is. If a system is slow, if it breaks, if it won't scale — that's ours to lead, regardless of where it lives in the stack. - We go first, and we go fast. When the path isn't obvious, we don't wait for someone else to find it. We move with urgency, propose the solution, align the stakeholders, and stay in until it's done — not until our ticket is closed. - We lead the way. We find the next problem before it finds us. And when we solve it, we don't just fix it for ourselves — the patterns and standards we establish become the foundation the rest of Ramp builds on. That's not a side effect of the job; it's the job. - We stay calibrated. Speed means nothing if we're moving in the wrong direction. We regularly stop and ask honestly whether what we're working on is still the highest-leverage thing we could be doing — the discipline that makes sure our effort compounds toward what actually matters. You cannot build the future of finance on shaky infrastructure. OUR TEAMS Production Engineering is organized into teams — but we think about teams differently. Teams are mutable. We build them around what needs to be done, not around what we need to do given the teams we already have. The structure below reflects our current priorities; it will evolve as Ramp does. Right now, we operate across four areas: - Compute — the foundation everything runs on: container orchestration, networking, load balancing, edge infrastructure, and the deployment systems that get code from engineers' laptops to production reliably and at scale - Storage — databases, caching, object storage, and the data infrastructure that underpins everything - Workflows & Messaging — the systems that power Ramp's financial workflows and event-driven architecture - Developer Infrastructure — the platform that makes every builder at Ramp faster and more autonomous: observability, cost attribution, and CI/CD systems that give teams visibility into what they build and what it costs WHAT YOU'LL DO Production Engineers at Ramp are full software engineers who happen to specialize in infrastructure. You write production code, you own systems end-to-end, and you drive technical outcomes across the organization — not just within your team. As a Tech Lead & Manager, you are a hands-on player-coach: you will lead and grow a team while remaining directly engaged in the technical work. Management at Ramp does not mean stepping away from the technology or the code. You will help set direction, develop engineers, and work alongside the team to deliver consequential infrastructure outcomes. Day to day, you will: - Build, coach, and grow a high-performing team. Create clarity, give direct feedback, mentor engineers, and help each person expand their technical judgment, ownership, and leadership. - Set technical direction for your team’s domain. Identify the highest-leverage problems, define a path forward, bring the right people along, and stay engaged with the team until the work is delivered. - Build and operate critical infrastructure across Ramp's compute, storage, messaging, and observability stack — owning the systems that handle real financial transactions at scale. - Drive architectural change — not just flag problems. When you surface a reliability or scalability issue, you own the path forward: you propose the solution, find the owners across engineering, and stay in until it's resolved. - Partner with product teams at the design phase — reviewing architectures, embedding golden paths, and making it easy to build correctly the first time. - Build Ramp's next level of scale — you'll be a hands-on contributor to the most consequential infrastructure shift happening right now: our move to a cellular architecture, enabling Ramp to scale, reach international markets, operate in highly regulated and constrained environments (e.g. FedRAMP), and deliver on enterprise-grade SLAs. - Enable AI-native engineering — as Ramp builds increasingly AI-powered products, PE is the team that makes sure the platform can support them. You'll proactively partner with product teams on AI infrastructure patterns, define the golden paths that turn one-off solutions into reusable foundations, and stay ahead of emerging challenges before they become blockers. - Build developer tooling and self-service infrastructure — so that other teams can answer their own questions (cost, performance, reliability) without involving PE. - Participate in on-call rotation — and more importantly, use every incident as a signal to eliminate the root cause, not just resolve the symptom. - Lead across the company — PE doesn't just review designs or show up when called. We proactively initiate cross-team architectural reviews, and we take full ownership of company-wide reliability and scalability initiatives: identifying the problem, proposing the solution, aligning the stakeholders, and staying in until it's done. WHAT WE LOOK FOR We don't hire for a checklist. We hire for the instincts that make someone exceptional on this team. The mindset we're looking for: - You love building teams, mentoring engineers, and helping people grow—and you are equally energized by writing code, reviewing designs, and digging into complex distributed systems. - You are a true player-coach. You know when to coach, delegate, and create space for others to lead; you also know when your direct technical involvement will create the most leverage. - You can set a technical direction, bring people along, and then lock in with the team to make it happen. - You do not believe managing engineers means stepping away from the technology or the code. - You can't walk past something broken without wanting to fix it — and you don't stop at the workaround. You find the root cause and eliminate the class of problem. - You think in systems, not tasks. You understand that "fixing the bug" is step one; making it so the bug can't happen again is the job. - You move with urgency but without chaos. You know when to go fast and when to slow down and do it right. - You treat product teams as your users. You build for them, communicate with them proactively, and measure success by how much faster they can ship. But you're also an owner — when something is broken or blocking, you don't wait to be asked. We win when our customers win. - You leave things better than you found them. Every system you touch, every process you encounter — you move it forward. Not always dramatically, but always directionally. You picked it up in a certain state; you leave it in a better one. - You are equally comfortable reading a database query plan, reviewing a system design doc, writing a Terraform module, and jumping into an incident at 2am. Experience profile: - 8+ years of software engineering experience, including a track record of shipping high-quality architectures for critical systems. - Staff+-level technical leadership: experience setting technical direction and leading complex, multi-quarter technical initiatives from ambiguous problems through durable production outcomes. - Experience managing, mentoring, and developing engineers. You create clarity, give direct feedback, and help people grow in technical judgment, scope, and leadership. - A sustained hands-on engineering track record. You are comfortable writing and reviewing production code, evaluating system designs, debugging incidents, and making difficult technical tradeoffs. - Hands-on experience building and operating distributed systems at production scale. - Strong software engineering fundamentals — you write clean, well-tested, production-ready code and set that standard for the team. - Experience with at least one major cloud provider (AWS preferred). - Familiarity with observability and reliability practices, including SLOs, error budgets, alerting, dashboards, and incident response. - Track record of delivering through cross-functional coordination: aligning stakeholders, unblocking teams, and staying accountable for the outcome. - Comfortable using AI tooling and coding agents as part of your everyday engineering workflow — and helping a team use them to move faster and think bigger. Bonus (not required): - Experience with cellular or multi-tenant architecture patterns - Prior work on workflow orchestration systems (Temporal) - Contributions to developer experience or internal platform tooling - Experience in fintech, payments, or regulated industries (FedRAMP, SOC 2) BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Australia Workplace: Remote Attio is the CRM for agentic revenue. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. ABOUT THE ROLE Our Support team is at the heart of Attio’s customer experience — maintaining an exceptional 98% CSAT average over the past six months. We hold ourselves to an incredibly high standard at every stage of the customer journey, ensuring that every interaction reflects our commitment to clarity, care, and quality. As a Technical Support Specialist, you’ll be the trusted voice of Attio to our customers — helping them solve problems, unlock value, and feel supported every step of the way. You’ll troubleshoot technical issues, share product best practices, and act as the customer’s advocate across teams. This is a role for someone who thrives on problem-solving, loves getting into the details, and finds genuine satisfaction in turning a complex issue into a seamless experience. You’ll play a key role in maintaining the standards that make our customers love Attio — and help us set a new benchmark for excellence in B2B SaaS support. This is Attio’s first hire in the APAC region, offering a unique opportunity to help establish our presence in Australia. As such, we’re looking for a self-starter who’s comfortable working autonomously, taking ownership, and navigating ambiguity in a fast-paced environment. WHAT YOU'LL DO In this role, you’ll take ownership of the technical and operational processes that keep our customers successful. You’ll combine empathy, product expertise, and clear communication to deliver best-in-class support. Customer support excellence: Provide fast, high-quality support across email, chat, and video, maintaining strong CSAT and meeting SLAs across APAC hours. Advanced technical troubleshooting: Diagnose and resolve complex issues across Attio’s API (REST payloads, authentication, error handling), webhooks, SDKs, and integrations — identifying root causes rather than surface-level fixes. Multi-system debugging: Investigate issues spanning Attio and third-party platforms, interpreting logs, error outputs, and system behaviours to triage effectively before escalating to Engineering. Automation & workflow support: Advise on and troubleshoot customer-built automations (e.g. Zapier, Make, n8n), diagnosing failures and recommending improvements, while supporting equivalent builds within Attio’s native workflows. AI & integrations support: Troubleshoot MCP server connections and support customers integrating Attio into AI-powered workflows and toolchains. Autonomous regional ownership: Act as the primary technical support contact for APAC, independently managing a wide range of queries — from foundational product questions to complex technical investigations. Customer advocacy: Surface recurring issues, patterns, and product feedback from the APAC region, acting as the voice of the customer to Support, Product, and Engineering. Process and knowledge improvement: Contribute to Help Center content, internal documentation, and support workflows, continuously improving how we operate. Product mastery: Build deep expertise in Attio’s product, APIs, and integrations, staying ahead of new features to support customers with confidence. WHAT YOU’LL BRING We’re looking for a customer-obsessed problem solver who combines technical curiosity with empathy and a love for helping others succeed. Proven experience: 2+ years in a technical support or customer support role within SaaS, ideally in a startup or high-growth environment. Strong technical depth: Experience troubleshooting APIs, integrations, and workflows; comfortable working with logs, debugging issues, and understanding system behaviour. Automation experience: Familiarity with tools such as Zapier, Make, or n8n — either supporting customers or building automations directly. AI & modern tooling curiosity: Experience with AI-powered workflows and emerging technologies. Independent operator: Comfortable working autonomously, making decisions, and managing complex issues without constant oversight. Excellent communication: Able to explain complex technical concepts clearly and concisely, both written and verbally. Customer empathy: Strong instinct for understanding customer needs and delivering thoughtful, high-quality solutions. Curiosity and initiative: Proactive, detail-oriented, and motivated to continuously learn and improve. Collaborative mindset: Works effectively with Support, Product, and Engineering to deliver a seamless customer experience. WHAT WE OFFER - Equity in an early-stage tech company on an incredible trajectory - 12% Superannuation contribution - 25 days holiday plus local public holidays - Apple hardware - Enhanced family leave - Team off-site in fun places! (We've been to Barcelona, Lisbon, Malta, and Split so far) WHAT DOES THE HIRING PROCESS LOOK LIKE? Applicants can expect the following: - Initial Conversations - 30-minute introductory chat with a member of our Talent team - 30-minute track record interview with our Technical Support Specialist Manager - Core Interviews - Take-home technical exercise - 45-minute team panel interview to assess skills and collaboration style - 30-minute executive interview focused on impact and alignment with company goals - Final Stage - 30-minute closing conversation with our CEO - Offer call (if it’s a mutual fit)

Responsibilities Take diagnostic ownership of checkout funnel health — surfacing alerts, insights, and defects before they become business-critical. Lead root-cause investigations that distinguish engineering defects from user-behavior patterns, and communicate findings clearly to relevant stakeholders.

40 000 – 60 000 €

About the role We’re hiring a Staff Product Manager to own the product experience for pre-boarding and onboarding — one of the highest-leverage moments in the employee lifecycle — across Deliveroo, DoorDash and Wolt.

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Location: Foster City, CA Workplace: Hybrid Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. ABOUT THE ROLE Replit enables people to build software with AI. The systems underneath that experience must support safe production changes, measurable reliability, and predictable performance as usage grows. This Engineering Manager will lead SRE across observability, incident management, load testing, performance engineering, cloud cost and capacity, and rollout infrastructure. You'll lead and grow an existing team that builds and operates production platforms and works hands-on across application and infrastructure boundaries. This is a software-building leadership role, not simply an incident-management function. You'll help teams ship safely, understand production behavior, and remove performance bottlenecks through concrete engineering improvements. You should be comfortable going deep on a rollout failure or performance investigation while developing technical leaders and sustainable ownership across a distributed team. WHAT YOU'LL DO - Observability. Build and operate metrics, logs, traces, and alerting capabilities. Help teams establish meaningful SLOs and use production telemetry to diagnose problems and verify improvements. - Incident Management. Own incident tooling and practices, coordinate cross-team response, and turn incident reviews into engineering improvements that reduce recovery time and repeat failures. - Load Testing. Build and maintain load/failure testing capabilities. Validate critical paths under expected demand, quantify headroom, and test recovery and production readiness with service owners. - Performance Engineering. Lead deep engagements with internal teams on SLOs and end-to-end performance. Use profiling, telemetry, and load tests to identify bottlenecks and deliver improvements with service owners—not just recommendations. - Stay technically engaged. Review designs and production changes, debug difficult failure modes, and use AI coding tools—including Replit—to prototype and automate. Apply rigorous review and verification to AI-generated changes. - Build and grow a high-ownership engineering team. Coach engineers, develop technical leaders, manage performance, and hire against agreed needs. Make distributed collaboration, mentoring, and backup coverage deliberate rather than relying on a few permanent escalation points. - Measure outcomes and close the loop. Track rollout safety, recovery time, repeat incidents, critical-path latency/throughput, test coverage, and improvements arising from cost/capacity analysis. Agree success measures and continuing ownership with partner teams. WHAT YOU'LL BRING - Demonstrated engineering management. You have led and developed engineers, made prioritization and performance decisions, hired thoughtfully, and delivered through a team—not only acted as its strongest individual contributor. - Software-oriented production systems depth. You have built and operated distributed systems or reliability platforms and can reason across deployment behavior, Kubernetes, telemetry, service dependencies, and recovery mechanisms. - Safe-change and performance judgment. You have led consequential migrations or incidents and used measurement to diagnose reliability or performance problems. You can distinguish symptoms from causes and validate fixes under realistic conditions. - Platform-product and cross-team judgment. You can build capabilities other teams adopt, lead hands-on engagements without absorbing every service's operations, and make clear tradeoffs among reliability, performance, engineering effort, and cost. NICE TO HAVE - Experience with GitOps or progressive-delivery platforms such as Harness, ArgoCD, or Kargo. - Experience with observability, profiling, load-testing, and failure-testing systems, including OpenTelemetry or comparable tooling. - Experience with cloud cost attribution, capacity planning, and provider coordination, particularly on GCP. - Experience growing distributed teams and using AI tools to increase engineering output while preserving production safeguards. Full-Time Employee Benefits Include: 💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match (US Only) ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🏝 Flexible Time Off (FTO) + Holidays 🚗 Commuter Benefits (In-Office & US Only) 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement (In-Office Only) 🚀 Quarterly Team Gatherings ☕ In Office Amenities (In-Office Only) Want to learn more about what we are up to? - Self-driving Company https://replit.com/blog/self-driving-company - Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale - AI Adoption https://replit.com/blog/ai-adoption - Build Open-Source Apps https://replit.com/build/open-source-app-builder   Interviewing + Culture at Replit - Operating Principles https://blog.replit.com/operating-principles - Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

-Design, build, and maintain data infrastructure and pipelines spanning both batch and real-time / streaming workloads, contributing to architectural decisions along the way. -Build and maintain scalable, efficient, and reliable ETL/ELT pipelines using languages and frameworks such as Python, SQL, Spark, Flink, Beam, or equivalents.

126 000 – 180 000 $