Payment Analyst

About Eneba: Eneba is a large international online marketplace specializing in the sale of digital content for gamers, supporting close to 20 million active users across 17+ payment service providers. The company is building an open, safe, and sustainable marketplace. About the team: A newly formed team within Payment Operations focused on providing end-to-end visibility into the payment funnel. The team builds alerting, dashboards, and reporting to identify issues early, quantify business impact, and route them for resolution. The team operates with a bias toward action and iteration, validating ideas quickly through proofs of concept. About You: Experience working within a payment funnel, comfortable with complex multi-provider environments, understanding decline codes and 3DS flows in practice. Initiative to investigate issues independently and communicate technical findings clearly to non-technical stakeholders. Comfortable building from first principles without an established playbook. Responsibilities: — Take diagnostic ownership of checkout funnel health, surfacing alerts, insights, and defects before they become critical. — Lead root-cause investigations distinguishing engineering defects from user behavior, communicating findings clearly. — Support funnel reporting cadence to cross-functional teams, translating data into insights to improve authorization rate and conversion. — Analyze authorization-rate, decline-code, and multi-PSP performance to identify bottlenecks. — Partner with Product, Engineering, Data Science, and Fraud teams on diagnostics. — Develop into a trusted point of contact for payment funnel health. Requirements: — Payments funnel literacy including interchange, decline codes, FX, tokenization, 3DS, fraud fundamentals. — Demonstrated root-cause analysis on funnel drop-off or decline patterns (technical vs behavioral). — Ability to translate complex data and customer behavior insights for non-technical audiences. Nice-to-have: — Familiarity with self-serve BI/dashboard tools. — SQL fluency for independent investigation. — Experience navigating ambiguity in fast-changing or high-growth environments. — Multi-PSP comparative analysis experience. Conditions: — Salary range EUR 40,000-60,000 per year. — Remote work option (Europe) or on-site. — International team with English as business language; good English required, proficiency preferred. — Opportunities include Employee Stock Options program, performance-based bonuses, referral bonuses, additional paid leave, personal learning budget, paid volunteering, flexible work location (office, remote, travel), and personal/professional growth supported by feedback and promotion processes. Additional info: The company may use AI tools to support parts of the hiring process but final decisions are made by humans.