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Responsibilities Take diagnostic ownership of checkout funnel health — surfacing alerts, insights, and defects before they become business-critical. Lead root-cause investigations that distinguish engineering defects from user-behavior patterns, and communicate findings clearly to relevant stakeholders.
About Eneba: Eneba is a large international online marketplace specializing in the sale of digital content for gamers, supporting close to 20 million active users across 17+ payment service providers. The company is building an open, safe, and sustainable marketplace.
About the team: A newly formed team within Payment Operations focused on providing end-to-end visibility into the payment funnel. The team builds alerting, dashboards, and reporting to identify issues early, quantify business impact, and route them for resolution. The team operates with a bias toward action and iteration, validating ideas quickly through proofs of concept.
About You: Experience working within a payment funnel, comfortable with complex multi-provider environments, understanding decline codes and 3DS flows in practice. Initiative to investigate issues independently and communicate technical findings clearly to non-technical stakeholders. Comfortable building from first principles without an established playbook.
Responsibilities:
— Take diagnostic ownership of checkout funnel health, surfacing alerts, insights, and defects before they become critical.
— Lead root-cause investigations distinguishing engineering defects from user behavior, communicating findings clearly.
— Support funnel reporting cadence to cross-functional teams, translating data into insights to improve authorization rate and conversion.
— Analyze authorization-rate, decline-code, and multi-PSP performance to identify bottlenecks.
— Partner with Product, Engineering, Data Science, and Fraud teams on diagnostics.
— Develop into a trusted point of contact for payment funnel health.
Requirements:
— Payments funnel literacy including interchange, decline codes, FX, tokenization, 3DS, fraud fundamentals.
— Demonstrated root-cause analysis on funnel drop-off or decline patterns (technical vs behavioral).
— Ability to translate complex data and customer behavior insights for non-technical audiences.
Nice-to-have:
— Familiarity with self-serve BI/dashboard tools.
— SQL fluency for independent investigation.
— Experience navigating ambiguity in fast-changing or high-growth environments.
— Multi-PSP comparative analysis experience.
Conditions:
— Salary range EUR 40,000-60,000 per year.
— Remote work option (Europe) or on-site.
— International team with English as business language; good English required, proficiency preferred.
— Opportunities include Employee Stock Options program, performance-based bonuses, referral bonuses, additional paid leave, personal learning budget, paid volunteering, flexible work location (office, remote, travel), and personal/professional growth supported by feedback and promotion processes.
Additional info: The company may use AI tools to support parts of the hiring process but final decisions are made by humans.
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Понятные задачи
Обязанности и требования конкретны: анализ платежного воронки, выявление причин проблем, коммуникация с заинтересованными сторонами, владение платежными терминами и инструментами.
Из объявления
About You You bring hands-on experience working within a payment funnel and are comfortable navigating a complex, multi-provider environment — you understand concepts like decline codes and 3DS flows, not just in theory but in practice. … Responsibilities Take diagnostic ownership of checkout funnel health — surfacing alerts, insights, and defects before they become business-critical. … Lead root-
Мэтч и сопроводительное
Сравним вакансию с вашим действующим резюме и составим письмо под эту роль.