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Location: Remote or Mississauga Workplace: remote Scaled Customer Engagement (SCE) is a small, high-impact team within Digital Customer Success that delivers one-to-many engagements for PointClickCare customers across all our market segments in Senior Care and Acute & Payer. The team works both remotely and in a hybrid model, partnering closely with CSMs, Marketing, Product, and Support. SCE owns programs such as the Customer Success Monthly Digests, Digital Customer Success Reviews, and Gainsight Journey Orchestrator and Pendo Orchestrate programs (for adoption, retention, and CSM-led events), giving every customer—not only the largest—a consistent, data-informed path to value. Working on our team provides a unique opportunity to help build a scaled CS motion, including automation and AI, at one of healthcare's leading platforms.    The Scaled Customer Engagement Manager drives adoption, retention, and value realization for a large customer base through scalable, data-informed, one-to-many programs. Applying solid knowledge of PCC solutions and the industry, the SCE Manager customizes established strategies into digital journeys, communications, and events, and partners cross-functionally to execute them. The role exists so that every PointClickCare customer receives proactive, consistent engagement—extending the reach of the CSM team and contributing to NRR and controllable-churn goals.    Work Location:Remote or hybrid, with periodic in-person collaboration.   Key Responsibilities Deliver scaled programs end to end: Owns the build and delivery of assigned digital programs (e.g., segment-specific Customer Success Monthly Digests, onboarding/adoption journeys, renewal, risk-mitigation campaigns, and Digital Customer Success Reviews) using Gainsight Journey Orchestrator and Pendo Orchestrate; adapts content to customer segment, maturity, and use case. Use data to target and optimize: Analyzes usage, health, and engagement data to identify trends or red flags; uses segmentation and automation to trigger the right engagement at the right time; A/B tests and adjusts content; builds custom dashboards to track program KPIs. Engage customers one-to-many: Helps plan and present digital customer events (user groups, webinars, office hours, and training sessions); creates and maintains digital content (articles, guides, videos) that explains core workflows and solution value in customer terms. Collaborate cross-functionally and advocate for customers: Coordinates with CSMs, Marketing, Product, Support, and Sales to align messaging and timing; shares customer feedback and themes back to Product and Marketing; documents program objectives, outcomes, and next steps. Continuous improvement: Experiments with new approaches on a small scale (including AI-assisted content and personalization), shares results with the team, and recommends better practices or tools that streamline workflows. Minimum 3+ years in Customer Success, Account Management, Customer Marketing, Customer Education, or a related customer-facing SaaS role Experience designing or executing one-to-many programs (email campaigns, webinars, in-app messaging, or community) Strong written communication; able to tailor messages to different audiences and roles Working proficiency with CRM / CS platforms (Salesforce, Gainsight, or similar) and Excel-based data analysis Ability to interpret product usage and engagement data to drive action Strong organization and project management across multiple concurrent programs and deadlines Excellent presentation skills Preferred Hands-on experience with Gainsight Journey Orchestrator, Pendo Orchestrate, or similar digital engagement tools Experience in healthcare technology, post-acute, senior living, or acute/payer markets Experience using AI tools to personalize communications and scale engagement Basic HTML/email-builder or design skills

Location: Remote - US Workplace: remote Scaled Customer Engagement (SCE) is a small, high-impact team within Digital Customer Success that delivers one-to-many engagements for PointClickCare customers across all our market segments in Senior Care and Acute & Payer. The team works both remotely and in a hybrid model, partnering closely with CSMs, Marketing, Product, and Support. SCE owns programs such as the Customer Success Monthly Digests, Digital Customer Success Reviews, and Gainsight Journey Orchestrator and Pendo Orchestrate programs (for adoption, retention, and CSM-led events), giving every customer—not only the largest—a consistent, data-informed path to value. Working on our team provides a unique opportunity to help build a scaled CS motion, including automation and AI, at one of healthcare's leading platforms.    The Scaled Customer Engagement Manager drives adoption, retention, and value realization for a large customer base through scalable, data-informed, one-to-many programs. Applying solid knowledge of PCC solutions and the industry, the SCE Manager customizes established strategies into digital journeys, communications, and events, and partners cross-functionally to execute them. The role exists so that every PointClickCare customer receives proactive, consistent engagement—extending the reach of the CSM team and contributing to NRR and controllable-churn goals.    Key Responsibilities Deliver scaled programs end to end: Owns the build and delivery of assigned digital programs (e.g., segment-specific Customer Success Monthly Digests, onboarding/adoption journeys, renewal, risk-mitigation campaigns, and Digital Customer Success Reviews) using Gainsight Journey Orchestrator and Pendo Orchestrate; adapts content to customer segment, maturity, and use case. Use data to target and optimize: Analyzes usage, health, and engagement data to identify trends or red flags; uses segmentation and automation to trigger the right engagement at the right time; A/B tests and adjusts content; builds custom dashboards to track program KPIs. Engage customers one-to-many: Helps plan and present digital customer events (user groups, webinars, office hours, and training sessions); creates and maintains digital content (articles, guides, videos) that explains core workflows and solution value in customer terms. Collaborate cross-functionally and advocate for customers: Coordinates with CSMs, Marketing, Product, Support, and Sales to align messaging and timing; shares customer feedback and themes back to Product and Marketing; documents program objectives, outcomes, and next steps. Continuous improvement: Experiments with new approaches on a small scale (including AI-assisted content and personalization), shares results with the team, and recommends better practices or tools that streamline workflows. Minimum 3+ years in Customer Success, Account Management, Customer Marketing, Customer Education, or a related customer-facing SaaS role Experience designing or executing one-to-many programs (email campaigns, webinars, in-app messaging, or community) Strong written communication; able to tailor messages to different audiences and roles Working proficiency with CRM / CS platforms (Salesforce, Gainsight, or similar) and Excel-based data analysis Ability to interpret product usage and engagement data to drive action Strong organization and project management across multiple concurrent programs and deadlines Excellent presentation skills Preferred Hands-on experience with Gainsight Journey Orchestrator, Pendo Orchestrate, or similar digital engagement tools Experience in healthcare technology, post-acute, senior living, or acute/payer markets Experience using AI tools to personalize communications and scale engagement Basic HTML/email-builder or design skills

We are looking for reliable, detail-oriented individuals to join our team as Part-Time Data Entry Specialists. Enter, update, and maintain information in spreadsheets, databases, and internal systems.

They are now seeking to hire a CSR Admin to provide frontline customer service and administrative support to the operations team. This role focuses heavily on lead management, customer confirmations, scheduling, and follow-ups to ensure seamless daily operations.

We are seeking a dedicated, highly reliable, and detail-oriented Bookkeeper & Admin Support Specialist to manage day-to-day financial operations across three related entities. This role is designed for a self-motivated professional who takes true ownership of their work.

The Customer Service Officer serves as one of the key representatives of the brand, working closely with multiple internal teams to assist customers by addressing inquiries, resolving concerns, and providing timely support across various communication channels.

We are looking for a highly organised and proactive E-commerce & Operations Coordinator to support the day-to-day operations of a growing wellness brand across New Zealand and Australia. Manage customer enquiries across email, live chat, helpdesk, website, and social media channels.

Are you the person who never lets an interview slip through the cracks? We’re looking for a highly reliable coordinator to ensure every scheduled interview happens smoothly.

Answer incoming customer calls during peak times when the Australian team is busy. Respond to customer emails and support tickets within the help desk.

Location: New York City, NY, US Workplace: Hybrid Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance. Sensor Tower is looking for an Account Manager to join our Investor team. The primary objective of the role is to maintain and grow our partnerships with key accounts by providing analytical and consultative support. Sensor Tower Account Directors enhance the overall value of our datasets by serving as a trusted resource to our Enterprise subscribers.   Base salary: $110,000 - $130,000 OTE: $150,000 - $200,000 What the Account Manager will do:   - Manage Sensor Tower’s relationship with clients in the financial services industry. - Lead renewal and upsell discussions with accounts, ensuring healthy GRR and NRR performance. Periodically create reports, presentations, and webinars relating to the Investor vertical and incorporating different methods of data analysis. - Review and analyze public financial statements to share valuable insights to clients to drive engagement. - Execute on other miscellaneous duties, as needed, while collaborating with Sensor Tower’s Team Director of Investor Sales to strategically grow the vertical (explore partnerships, attend industry events, speaking engagements, etc). Experience we are looking for:   - 3-6 years of experience working at or supporting financial services institutions in a consultative or analytical role, predominantly at an alternative data company. - Desire to interface directly with key accounts via phone, screen-share, and in person. - Comfortable juggling multiple priorities while maintaining a high standard of professionalism and follow-through - Exceptionally organized, detail-oriented, and process-driven — thrives in fast-paced environments and keeps operations running smoothly - Proficiency in financial analysis, some experience working with data, and strong Excel skills. - Excellent communicator who brings both polish and personality to internal and external interactions - Passion for new technology and some working knowledge of key Internet and TMT companies (FB, SNAP, NFLX, TWTR, SPOT, ZNGA, ATVI, etc). Fraud warning: It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower.com http://sensortower.com. All Sensor Tower interviews will be conducted via phone or Zoom. At no time will a conversation be moved to an alternative email outside of sensortower.com http://sensortower.com or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying. To all recruitment agencies: Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location: Quezon City, Philippines; Manila, Philippines; Davao City, Philippines; Caloocan, Philippines; Cebu City, Philippines; Zamboanga, Philippines; Taguig, Philippines Workplace: fully David Kennedy Recruitment is working with a global customer experience and technology services company that is seeking to onboard a Japanese-speaking Customer Service Representative to join their team in the Philippines. As a Customer Service Representative, you will provide customer support across a range of travel-related products and services, including hotels, flights and activities. You will assist customers through phone, email and messaging channels, handling enquiries, resolving issues and ensuring a high standard of customer satisfaction. Position: Customer Service Agent (Japanese) Location: Philippines Model: Remote (WFH) Employment type: Full time DUTIES AND RESPONSIBILITIES: Deliver excellent customer service and manage customer needs through phone, email and messaging channels Support customers with enquiries related to hotels, flights, activities and other travel products Professionally handle a high volume of customer and partner enquiries Take ownership of customer issues and concerns, including operational matters, pricing and invoice enquiries Identify opportunities to improve customer service through self-service initiatives and process improvements Provide feedback and contribute to initiatives that improve operational efficiency Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching Perform office-based administrative duties whenever required Work collaboratively with the wider team to contribute to the overall customer experience REQUIREMENTS: N1 Japanese (Minimum) and good command of English (B1/2) At least 1 year of experience in a customer-facing or partner-facing role Strong customer service skills, including attentiveness, empathy, patience and consistency Excellent verbal and written communication skills Professional telephone etiquette Excellent attention to detail Willingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirements High degree of integrity and ability to handle confidential information Ability to work effectively in a fast-paced environment BENEFITS: Work-from-home arrangement in Philippines Competitive compensation package Performance bonus opportunities Employee benefits Career and professional development opportunities Access to thousands of free learning courses Initial training and ongoing coaching Inclusive and supportive working environment Opportunity to work within a global team Relocation support And many more!

Location: Rome, Italy Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Senior Business Development Manager Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a Senior Business Development Manager to join our Rome team. In this role, you’ll help us build new relationships with Rome and Lazio most premium and regarded grocery and stores, acting as a founding member of our regional growth efforts. You will drive both new business acquisition and the direct, hands-on rollout for top accounts with framework agreements already in place at HQ level—visiting individual stores directly to guide their activation process from contract to go-live. What You’ll Be Doing You will be a critical driver of our expansion in Italy, focusing on high-end partnerships, account activation, and providing a world-class onboarding experience for new merchants. Here’s what your day-to-day might look like: HQ Contract Rollout & Store Activation: Work on existing framework agreements negotiated at Headquarters/Casa Madre level by visiting individual store locations, engaging directly with local store managers, and driving the end-to-end activation process. Consultative Selling & Stakeholder Engagement: Communicate with store managers and business owners through physical in-store visits, calls, and meetings to demonstrate the value of Deliveroo’s technology and ensure buy-in at the local level. Hands-on Onboarding Support: Guide partners through the joining and technical setup process, offering on-site support to ensure a seamless operational transition onto the platform. Relationship Building: Maintain strong relationships with local store teams and attend local meet-ups/events to stay connected with the regional retail and culinary community. Market Expertise & Operational Feedback: Use your industry knowledge to demonstrate how our products solve real-world challenges for premium partners, gathering local insights to refine our expansion strategy. What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Sales & Activation Experience: Significant experience in targeting new business with a "hunter" mindset, combined with a proven track record of executing store-level activations for accounts with central framework agreements. Field & On-Site Availability: Willingness and confidence to spend time on the field, visiting individual stores and engaging directly with local managers and operational teams. Negotiation & Stakeholder Management: Ability to navigate commercial discussions centrally and convince local store stakeholders to prioritize platform activation. Strong Communication: Confidence dealing with premium partners face-to-face, over the phone, and via email. Tenacity & Problem Solving: A resilient, proactive approach to overcoming operational barriers at the store level in a fast-moving environment. Industry Knowledge: A strong understanding of the retail, grocery, or restaurant industry is a significant plus. Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3 stages. Find more about how we hire here . Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Compensation National Collective Agreement (CBA): CCNL Commercio e Terziario Classification Level: Livello 3 The total target compensation OTE (On-Target Earnings, ovvero la retribuzione totale prevista al raggiungimento del 100% degli obiettivi) for this role is €35,200 – €48,000 gross per year, of which the base salary range is €26,000 – €30,000. The successful candidate's starting pay will fall within the pay range listed above and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This position is not eligible for consideration for an equity/RSU grant. To learn more about our benefits, please do not hesitate to bring this up with your Talent Acquisition Partner! Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This position is not eligible for consideration for an equity/RSU grant. Pay Range: €35.000 — €48.000 EUR Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

✔️ Находить проекты в сфере AI-агентов и договариваться об интеграции платформы.

Develop CRM communications across all stages of the Player Lifecycle. Create and optimize Welcome, Retention, Reactivation / Win-back, and VIP communication flows.

Location: Athens, Greece; Thessaloniki, Greece Workplace: fully David Kennedy Recruitment is working with a global customer experience company supporting a leading healthcare brand that is seeking to onboard a Dutch-speaking Advisor to join their team, working remotely from Greece. The role is customer support for the brand’s diabetes monitoring products, helping customers with product questions, device use and basic troubleshooting by phone and email, alongside back-office tasks. Position: Customer Service Representative (Dutch) Location: Greece Work model: Remote Employment type: Full-time DUTIES AND RESPONSIBILITIES: Provide customer support for diabetes monitoring products, answering product-related questions Guide customers through device use and basic troubleshooting Handle customer contacts by voice and email, and support back-office activities Record customer interactions accurately and follow established procedures and quality standards Identify issues that need additional support and escalate complex or unresolved cases to the appropriate team REQUIREMENTS: Native/near-native level of Dutch English at B2 level, both written and spoken High school diploma Customer service skills, including complaint handling, troubleshooting, problem solving and strong communication EU citizenship Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA) Available for on-site work in Athens on rotational shifts BENEFITS: Easter and Summer bonuses Meal allowance Health insurance from the hire date 1.67 business days of annual leave per month in the first year, plus Greek public holidays Access to a learning platform International working environment And many more!!

— поддерживать клиентов в чате и почте, разбирать живые кейсы и получать обратную связь от команды; — самостоятельно вести несколько проектов: выяснять и фиксировать цели и ключевые метрики клиентов;

— работать с клиентской базой в YCLIENTS, YPLACES и Битрикс24; — опыт работы в CRM-маркетинге, retention-маркетинге или автоматизации коммуникаций от двух лет;

Ведение Instagram и Threads на русском и английском: создание статичных визуалов и рилсов, создание сторителлов и работа с актуальными SMM-трендами. Дополнительно — помощь с оформлением рекламных макетов и визуалов для лендингов, email-рассылок и других материалов.