Вакансии

• Сопровождение систем: межсетевые экраны CheckPoint, Cisco ASA/FirePower; ✔️ Опыт сопровождения одной или нескольких систем: межсетевые экраны CheckPoint, Cisco ASA/FirePower;

Key Requirements: — 3+ years of commercial experience in a relevant role. — Strong expertise in Asterisk (versions 13 and above). — Hands-on experience building and maintaining VoIP solutions for contact centers or fintech environments. — In-depth understanding of SIP and RTP protocols, including NAT and QoS. — Experience configuring and managing SIP trunks. — Experience configuring IVR workflows, agent queues, and skill-based routing, including fallback and overflow logic. — Experience with call recording, CDR, and CEL. — Strong Linux administration skills (Ubuntu/Debian) in production environments. — Practical experience securing VoIP infrastructure, including protection against brute-force attacks, Fail2Ban, firewall configuration, ACLs, and rate limiting. — Experience integrating Asterisk with external systems, including CRM, billing, antifraud solutions, and APIs. — Experience using AMI / ARI to integrate Asterisk with backend systems. — Understanding of financial systems requirements, including reliability, auditability, and logging. — Ability to quickly understand and troubleshoot complex or legacy systems. Responsibilities: — Maintain and continuously improve the company’s telephony platform. — Ensure the stable operation of support, collections, and sales communication channels. — Configure and maintain IVR menus, call queues, and routing logic in line with business processes. — Integrate the telephony platform with internal services, including CRM, backend systems, and billing. — Ensure high availability and minimize system downtime. — Monitor call quality and key performance metrics, including SLA, ASR, and ACD. — Identify and resolve latency and call-quality issues. — Optimize system performance and support infrastructure scaling. — Upgrade and improve the existing VoIP infrastructure. — Create and maintain technical documentation covering call flows, routing, and integrations. — Collaborate with cross-functional teams, including backend, support, and security.

Location: Bangalore, India GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role We're looking for an Intermediate Site Reliability Engineer to join the Cells Infrastructure team in GitLab's Scale & Architecture organization. In this role, you'll help build and operate Cells, the architecture that lets GitLab.com scale horizontally. Cells splits GitLab.com into many independent units, each with its own application and data stack, behind a shared routing layer. This is a build-it-and-run-it role. You'll provision cells, route traffic to them, deploy them safely, and keep them reliable in production. You'll also help move customer organizations onto Cells, one of GitLab's most important scaling initiatives. What you'll do Operate Cells in production: join the on-call rotation, respond to incidents, lead post-incident reviews, and drive corrective actions to completion. Define and monitor service level objectives (SLOs) for routing and cell health, and build the dashboards, alerts, and runbooks behind them. Provision and operate cell infrastructure on Amazon Web Services (AWS) and Google Cloud Platform (GCP), including Kubernetes, networking, Identity and Access Management (IAM), PostgreSQL, Redis, and object storage. Develop infrastructure as code with Terraform, Helm, and GitOps tooling such as Argo CD. Operate and extend the global routing layer, built on Cloudflare Workers, Envoy, and a Go service backed by Cloud Spanner, and expand routing to more protocols and services. Improve the continuous integration and continuous delivery (CI/CD) pipelines behind ring-based deployments, covering promotion, database migrations, quality assurance validation, and rollback. Support organization migrations by preparing destination cells and helping with dry runs and production cutovers. Work with product teams to make their services cell-compatible, and write documentation so others can operate Cells with confidence. Take part in on-call or operational support where your team’s ownership model requires it. What you'll bring Professional experience running production infrastructure at scale on AWS, GCP, or both, including Kubernetes, along with strong Terraform and Helm skills. Proficiency in Go, or strong experience in another systems language and willingness to work in Go daily. Solid grounding in site reliability engineering (SRE) best practices: SLOs and error budgets, blameless post-incident reviews, reducing toil through automation, capacity planning, and designing for graceful degradation. Experience owning services in production, including on-call, incident response, and monitoring with tools such as Prometheus and Grafana. Practical knowledge of progressive delivery: how to roll changes safely across a fleet and how to roll them back. A strong understanding of distributed-systems fundamentals, such as request routing, proxies, consistency, and failure domains. Experience working effectively in distributed, all-remote teams: you default to asynchronous, written-first communication, document decisions in issues and merge requests, hand off work cleanly across time zones, and stay transparent about progress and blockers. Experience with Cloudflare, Spanner, Argo CD, TypeScript, or operating GitLab at scale is a plus, not a requirement. About the team Every team in our organization owns its services end to end, from design through on-call.We own the control plane that tracks cells and decides where each request belongs, and keep the fleet in step with GitLab's release cadence.We work closely with delivery, database, migration, and product teams across GitLab. Feature teams own how their services behave on the platform; we own the underlying infrastructure.We're an all-remote, asynchronous team. We make decisions in GitLab issues, use directly responsible individuals (DRIs) to own technical direction, demo our work weekly, and use AI-assisted workflows every day. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Istanbul Workplace: onsite Ajax Systems — міжнародна технологічна компанія і найбільший у Європі виробник систем безпеки. Продуктам Ajax довіряють уже понад 4,5 мільйони кінцевих користувачів і 330 тисяч PRO-користувачів у більш ніж 180 країнах. Компанія пропонує комплексні рішення для захисту житлових і комерційних об'єктів різного масштабу. Нині портфоліо Ajax налічує 280 дротових і бездротових пристроїв для захисту від вторгнення, а також відеоспостереження, пожежної безпеки та комфорту й автоматизації. Наша компанія — українська історія успіху і місце неймовірної сили та енергії. Процес виробництва забезпечують п’ять департаментів: SMT-монтажу, монтажу, напівфабрикату, тестувань та готового продукту. А також експериментально-технологічний відділ та відділ контролю якості. На виробництві встановлено сучасні SMT та конвеєрні лінії, автоматизовано ключові процеси і постійно нарощуються потужності. Ми прагнемо до повної відповідності європейським стандартам, тому забезпечуємо вам достойні умови праці, можливості розвитку та фінансову стабільність. Обов’язки: Управління обліковими записами користувачів, правами доступу та ролями в системах 1С та SAP. Тісна співпраця з внутрішніми відділами для оцінки, аналізу та формалізації їхніх вимог до програмного забезпечення, модулів та IT-інфраструктури. Налаштування, конфігурація та обслуговування апаратного забезпечення та операційних систем із фокусом на середовище macOS / MacBook та корпоративне ПЗ. Щоденна комунікація та співпраця з IT- та операційними командами в Україні для забезпечення узгодженості процесів. Надання технічної підтримки L1/L2 для офісної мережевої інфраструктури, включаючи Wi-Fi, LAN, налаштування роутерів та усунення несправностей з інтернет-з'єднанням. Документування IT-процесів, робочих процесів (workflows) та запитів на обслуговування в Jira та Confluence. Відповідальність за технічне обслуговування, ремонт та працездатність усього IT-обладнання (як Mac, так и PC), офісної мережевої/серверної інфраструктури та IT-ПЗ. Контроль запасу IT-обладнання, облік інвентарю та організація підготовки й налаштування техніки для працівників. Гнучкий розподіл робочого часу між локальними операційними завданнями в Туреччині (~50%) та глобальними IT-завданнями/проєктами (~50%). Вимоги: Локація: Туреччина. 2–3 роки досвіду в технічній підтримці (IT support), системному адмініструванні або на позиціях helpdesk. Практичний досвід адміністрування користувачів у середовищах 1С ERP (бажано) та SAP (обов'язково). Високий рівень володіння конфігурацією апаратного та програмного забезпечення macOS. Хороше знання базових мережевих концепцій (Wi-Fi, TCP/IP, DNS, усунення несправностей LAN/WLAN). Досвід роботи з Jira та Confluence для відстеження завдань і ведення документації. Вільна англійська мова (усна та письмова) для щоденної комунікації з командами в Україні та глобальними стейкхолдерами. Відмінні навички міждепартаментської комунікації, аналітичне мислення та вміння вирішувати проблеми. Якщо ти готовий приєднатися до нашої команди, надсилай нам своє резюме!

Location: Нижний Новгород Наша команда занимается сопровождением и обеспечением стабильной работы одной из крупнейших MDM-систем банка. Система обеспечивает централизованный сбор, хранение, обработку и анализ клиентских данных и играет ключевую роль в бизнес-процессах обслуживания физических лиц. Проект является важной частью ИТ-инфраструктуры банка: от его стабильности и надёжности зависит бесперебойная работа множества банковских сервисов. Обязанности * участие в приемо-сдаточных испытаниях, внедрение релизов на промышленный контур * решение обращений пользователей (инциденты и запросы на обслуживание) * настройка инфраструктурного и прикладного мониторинга * установка обновлений на сервера (ОС, СУБД) * участие в проведении аварийных учений * ведение базы знаний, подготовка инструкций для дежурной смены. **Технологический стек:** * ОС, приложения и системы хранения: Linux, Openshift, K8S, PostgreSQL, kafka, zookeeper * DevOps: Jenkins, Git, Ansible * мониторинг: Zabbix, Grafana. Требования * высшее техническое образование * понимание архитектуры современных автоматизированных систем/приложений * опыт администрирования/сопровождения прикладных автоматизированных систем * понимание основ ITSM/ITIL * знание сетевых протоколов **Будет плюсом:** * знание SQL и опыт работы с современными СУБД * опыт разработки на python * опыт сопровождения высоконагруженных автоматизированных систем * опыт работы с in-memory хранилищами и нереляционными СУБД * навыки работы с генеративными AI-моделями; опыт создания AI-агентов и использования их в работе * опыт работы в технической поддержке крупной компании/банке. Условия * комфортный современный офис * ежегодный пересмотр зарплаты, годовая премия * более 400 образовательных программ СберУниверситета для профессионального и карьерного развития * расширенный ДМС, льготное страхование для семьи и корпоративная пенсионная программа

Location: Remote - United States Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Who We Are: The Machine Learning Platform team at Reddit is a high-impact team that owns the infrastructure that powers recommendations, content discovery, user and content quantification, while directly impacting other teams such as Growth, Ads, Feeds, and Core Machine Learning teams. What You’ll Do: As a Senior Software Engineer, ML Platform, you will work on our ML Data Team and be instrumental in architecting, implementing, and maintaining foundational ML infrastructure powering Feeds Ranking, Content Understanding, Recommendations, Ads, and much more to fulfill Reddit’s mission of bringing community and belonging to everyone in the world. You will create ML data-governance tools that help MLEs discover and reason about signals, while contributing across the broader ML data platform—including prediction logging and training data systems. Lead the design, development, testing, and operation of ML signal-governance capabilities that help MLEs discover signals and understand their ownership, lineage, quality, and usage. Build tools that help teams assess signal importance and make informed lifecycle decisions. Partner with MLEs and cross-functional teams to define governance workflows and deliver reliable, intuitive ways to explore and act on signal metadata. Contribute across the ML Data Platform, including prediction logging and training data platforms, to design, develop, test, and operate batch and streaming pipelines processing petabyte-scale data. Drive complex projects end to end from technical planning and design through implementation, testing, rollout, and ongoing operation. Who You Might Be: 5+ years of experience in the ML Platform domain. Strong customer focus and experience driving projects from requirements to production in close collaboration with multiple cross-functional partners (XFN). Experience with large-scale batch and streaming data processing. Experience building production-quality systems with testing, monitoring, observability, and reliability practices. Deep understanding of distributed systems and data-intensive architectures, with strong communication and collaboration skills. Benefits: Comprehensive Healthcare Benefits and Income Replacement Programs 401k with Employer Match Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support Family Planning Support Gender-Affirming Care Mental Health & Coaching Benefits Flexible Vacation & Paid Volunteer Time Off Generous Paid Parental Leave #LI-Remote Pay Transparency: This job posting may span more than one career level. In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/ . To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below. The base salary range for this position is: $216,700 — $303,400 USD In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors . Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

General Intuition & Medal is looking for a Head of Safety to lead content safety, compliance, detection systems, and automated moderation.

Vultr is looking for a GPU Engineer to build, validate, troubleshoot, automate, and maintain GPU cluster infrastructure.

Обработка входящих обращений через онлайн-каналы связи. Консультирование клиентов по рабочим вопросам.

Обработка входящих сообщений в онлайн-чатах и мессенджерах. Предоставление клиентам информации по стандартным вопросам.

- Обеспечение L2 технической поддержки в нерабочее время для корпоративных видеопотоков и рабочих процессов кодирования. - Управление жизненным циклом инцидентов от начала до конца: триаж, регистрация тикетов, глубокий анализ первопричин (RCA), внедрение обходных решений и разрешение проблем в рамках строгих SLA-целей.

Разбирать проблемы, которые приходят из поддержки, внутренних каналов команды, обращений клиентов и чата фотографов. Замечать проблемы в каналах самому, не дожидаясь, пока попросят.

участие в создании и поддержке процессов CI/CD. мониторинг состояния серверов и прикладных сервисов.

Поддержка и развитие CI/CD пайплайнов (GitLab CI - основной, Jenkins). Миграция и деплой приложений в Kubernetes.

поддержка работоспособности текущих сервисов; участие в запуске новых проектов;

Кастомизация текущих и создание новых пайплайнов для мобильной разработки (iOS, Android). Подготовка macOS-машин и настройка ранеров.

Задачи: — Проектировать и разворачивать инфраструктуру с нуля. — Настраивать CI/CD пайплайны для фронта и бэка. — Поднимать и сопровождать кластер Docker Swarm и выстраивать процессы деплоя. — После переезда спроектировать и провести миграцию на Kubernetes. — Администрировать кластер Percona XtraDB Cluster (отказоустойчивость, бэкапы, восстановление). — Настраивать мониторинг, алертинг и логирование. — Работать в связке с командами разработки. — Участвовать в технических переговорах с подрядчиками. Требования: — Опыт коммерческой работы в DevOps или SRE от 5-ти лет. — Реальный опыт проектирования инфраструктуры с нуля, а не только поддержка существующей. — Опыт работы с Docker Swarm в продакшне. — Уверенное знание Kubernetes в продакшне. — Опыт настройки GitLab CI/CD с раннерами и пайплайнами. — Понимание сетевой модели и проксирования через Nginx. — Опыт эксплуатации Percona XtraDB Cluster/Galera в продакшне (кворум и split-brain, SST/IST, bootstrap кластера после падения, бэкапы через Percona XtraBackup). — Опыт работы с Zabbix. — Опыт с отечественными облачными провайдерами (Yandex Cloud). — Знание IaC-инструментов (Terraform, Ansible). Условия: — Удаленная работа или возможность работать как в офисе клиента, так и в офисе SkillStaff в центре Москвы на Воздвиженке. — Белая зарплата и удобный график работы. — Возможность выбора проектов для профессионального роста. — Обмен опытом и получение знаний через участие в разных проектах и совместную работу с коллегами.

Location: San Francisco, California Workplace: Hybrid ABOUT SENTRY Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. ABOUT THE ROLE At Sentry, Support is an engineering discipline. Our customers are developers, and they expect answers from people who can read their stack trace, open the SDK source, and tell them what's actually wrong. We're hiring a Senior Manager to lead Support Engineering. You'll run the team that handles everything from a single developer's SDK question to a production incident at one of our largest enterprise customers. You'll also help drive how we use AI in support: what systems are used, how they best help customers, enable the teams, and how we know the answers they give are right and forward looking. This is a hands-on leadership role. You'll manage people, set the support strategy, get face to face time with customers, while also getting into tickets when it matters. IN THIS ROLE YOU WILL Lead and grow the team - Manage and coach a team of Technical Support Engineers - Set clear expectations for technical depth, response quality, and ownership, and give direct feedback - Design a coverage model that works across time zones, including on-call and escalation paths - Build career paths for Support Engineers who want to go deeper technically, move into management, or move into different teams and practices Own support outcomes - Own and report the team's core metrics: CX, time to resolution, escalation rate, and more - Use support conversations as a signal: find the top drivers of tickets and get them fixed in the product, the docs, internal operations, or the SDKs, not just answered faster Run AI-assisted support - Own the roadmap for our support agents: which request types they handle, what context they need, and when they hand off to a person - Set the quality bar for agent answers and the process for catching incomplete ones - Decide where automation is worth building and where it isn't, based on data Handle escalations and partner across Sentry - Run the escalation process with Engineering: make sure bugs reach the right team with a reproduction and clear impact, and that customers hear back - Be the support lead on high-stakes enterprise issues, working with Customer Success, Solutions Engineering, and Sales - Bring a clear picture of customer pain to Product and Engineering, backed by numbers YOU'LL LOVE THIS JOB IF YOU - Think great support is an engineering problem, not a staffing problem - Want to build the team and the systems at the same time - Can debug a tricky SDK issue yourself and also explain to a VP why their incident took four hours - Would rather fix the cause of 200 tickets than answer them faster - Have strong opinions on where AI helps in support and where it makes things worse, and be willing to discuss this at length. QUALIFICATIONS - 8+ years in technical support, support engineering, or software engineering at a SaaS or developer tools company - 3+ years managing technical support engineers, including hiring and growing a team - Technically credible with senior engineers: comfortable reading code in at least a few of Python, JavaScript/TypeScript, Java, or Ruby, and debugging across frontend, backend, and infrastructure - Solid understanding of distributed systems, APIs, and how observability tools (errors, tracing, logs) fit into them - Hands-on experience running AI or automation in a support org, and a clear view of its failure modes - Track record of using support data to drive product and process changes - Clear, direct written communication with customers, executives, and engineers Bonus - Experience at a developer tools or observability company - Former software engineer - Managed a team spread across multiple time zones - Open source contributor or maintainer The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $160,000 to $180,000. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs. EQUAL OPPORTUNITY AT SENTRY Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io. Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.