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Location: Singapore (We support relocation & visas!) Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive. Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue. Grow With Us We are looking for a Senior Product Marketing manager to join our team. This is a high-leverage PMM seat, owning positioning, launches, and sales enablement for a platform that is expanding from hiring into payroll, HR, and AI products. You report directly into revenue leadership, and will lead a team of 3 managing Product Marketing & owning the brand, with a lot of growth potential to take on more scope in the future! We are looking for leaders that thrive in a fast-paced environment. Ex-founders thrive here. Location & Relocation This is a 4 to 5-days-per-week in-office role at our San Francisco office . We believe being together is important for building quickly, collaborating closely, and shaping the next chapter of Workstream We support relocation and visa sponsorship for the right candidate Day In The Life Positioning & Messaging: Own how we describe Workstream on the website, in decks, and in the first 30 seconds of every sales call. Test our biggest narrative question, restaurant-first vs. the broader frontline-workforce story, with real experiments, not opinions. Product Launches: Run end-to-end GTM launches for new products, including our AI assistant for frontline teams and our expanding payroll suite: messaging, launch plan, pricing & packaging input, and post-launch iteration. Sales Enablement: Build the battlecards, competitive teardowns, ROI narratives, and customer proof that make AEs win. Listen to calls weekly and update the message when the market talks back. Customer Proof & Content: Turn customers like the biggest QSR brands in America into case studies, video stories, and webinars, working hand-in-hand with our content and design team. Ship With AI: Use AI agents across research, drafting, and analysis to move at a pace that would have taken a full team a year ago. We expect it, and we'll teach you what we know. Who You Are 3-10 years in product marketing or a mix of PMM and growth/content roles, ideally in B2B SaaS; what you've shipped matters more to us than your title history. Founder energy: you've built something from scratch (a company, a product, a channel) and you bias hard toward action; former founders welcome! Commercially minded: you judge your own work by pipeline influenced and deals won, and you actually enjoy talking to sales. AI-native: AI tools are already part of how you work every day. Hungry: you want more scope than your years "should" allow, and you're willing to earn it in person, in SF, with a team that works hard. Experience with SMB buyers, hourly/frontline workforces, HR tech, or payroll is a strong plus. Travel & Location Based in (or relocating to) San Francisco; in-office at least 4 days per week Occasional travel for customer visits, conferences, and team events What We Offer Pay directly to your bank account (once a month) Health Insurance Flexible PTO Follow Singapore Holidays Company-issued device will be provided Workstream will process CPF and taxes Experience using AI to automate repetitive and data processing tasks. Prior exposure to code-based automation workflows (e.g. Python scripts, APIs, Zapier, or similar) - no need to know how to code! Familiarity with common marketing tools (e.g. HubSpot, Google Analytics, Google Tag Manager) Know More About Workstream https://www.workstream.us/blog/funding-series-b https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/ https://techbuzz.news/buzzworthy-august-27-2021/ Additional Information Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals.

Location: Lehi (We support relocation & visas!) Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive. Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue. Grow With Us We are looking for a Senior Product Markrting manager to join our team. This is a high-leverage PMM seat, owning positioning, launches, and sales enablement for a platform that is expanding from hiring into payroll, HR, and AI products. You report directly into revenue leadership, and will lead a team of 3 managing Product Marketing & owning the brand, with a lot of growth potential to take on more scope in the future! We are looking for leaders that thrive in a fast-paced environment. Ex-founders thrive here. Location & Relocation This is a 4-5 days-per-week in-office role . We believe being together is important for building quickly, collaborating closely, and shaping the next chapter of Workstream We support relocation and visa sponsorship for the right candidate Day In The Life Positioning & Messaging: Own how we describe Workstream on the website, in decks, and in the first 30 seconds of every sales call. Test our biggest narrative question, restaurant-first vs. the broader frontline-workforce story, with real experiments, not opinions. Product Launches: Run end-to-end GTM launches for new products, including our AI assistant for frontline teams and our expanding payroll suite: messaging, launch plan, pricing & packaging input, and post-launch iteration. Sales Enablement: Build the battlecards, competitive teardowns, ROI narratives, and customer proof that make AEs win. Listen to calls weekly and update the message when the market talks back. Customer Proof & Content: Turn customers like the biggest QSR brands in America into case studies, video stories, and webinars, working hand-in-hand with our content and design team. Ship With AI: Use AI agents across research, drafting, and analysis to move at a pace that would have taken a full team a year ago. We expect it, and we'll teach you what we know. Who You Are 3-10 years in product marketing or a mix of PMM and growth/content roles, ideally in B2B SaaS; what you've shipped matters more to us than your title history. Founder energy: you've built something from scratch (a company, a product, a channel) and you bias hard toward action; former founders welcome! Commercially minded: you judge your own work by pipeline influenced and deals won, and you actually enjoy talking to sales. AI-native: AI tools are already part of how you work every day. Hungry: you want more scope than your years "should" allow, and you're willing to earn it in person, in SF, with a team that works hard. Experience with SMB buyers, hourly/frontline workforces, HR tech, or payroll is a strong plus. Travel & Location Based in (or relocating to) Lehi; in-office at least 4 days per week Occasional travel for customer visits, conferences, and team events What We Offer A mission-driven and value-based company dedicated to empowering deskless workers and local businesses An early employee opportunity at a Series B hyper-growth startup with over $120M in funding Work directly with the founding team and industry veterans to accelerate your career Competitive salary and equity Comprehensive health coverage: Medical, dental, and vision plans, with 100% employer-paid employee-only coverage available on select plans. Dependent coverage options vary by health plan. In-office amenities and stocked kitchen 401K plan Flexible PTO Salary Range The base salary range for this role is $140,000 and $170,000 annually, depending on experience and qualifications. In addition to base salary, this role includes participation in Workstream's stock option program, offering meaningful equity ownership in the company. Know More About Workstream https://www.workstream.us/blog/funding-series-b https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/ https://techbuzz.news/buzzworthy-august-27-2021/ Additional Information Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals.

Location: Singapore (We support relocation & visas!) Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive. Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue. Grow With Us We are looking for a Head of Brand & Product Marketing to join our team. This is building, not maintaining. You will own how Workstream is positioned, launched, and remembered, at the moment we expand from a vertical SaaS leader into an AI-native platform for the entire frontline workforce. You'll run product marketing, brand, content, and design as one team, report directly to our revenue leadership, and see your work show up in the pipeline within weeks, not quarters. We are looking for leaders that thrive in a fast-paced environment. Ex-founders thrive here. Location & Relocation This is a 4 to 5-days-per-week in-office role at our San Francisco office . We believe being together is important for building quickly, collaborating closely, and shaping the next chapter of Workstream We support relocation and visa sponsorship for the right candidate Day In The Life Positioning & Narrative: Own Workstream's positioning and messaging end to end, including the biggest open strategic question we have: leading with our restaurant dominance vs. the broader frontline-workforce story. You'll test it, not debate it. Product Launches: Run GTM launches for a portfolio that now ships AI products (like our AI assistant for frontline teams) alongside hiring, HR, and payroll. Messaging, pricing & packaging input, launch plans, and the enablement that makes Sales dangerous in the first week. Brand & Content: Lead our content and design team across the website, case studies, video, webinars, and social. Raise the bar on everything customer-facing, and use AI to produce at a pace a team twice our size couldn't match a year ago. Working with Sales: Arm AEs and partnerships with narratives, competitive teardowns, ROI stories, and customer proof. Sit in on deals. Talk to lost prospects. Change the message when the market tells you to. Team Leadership: Manage and grow a small, high-output team of product marketers, content marketers, and designers, and be the strongest IC on it when it matters. Who You Are Slope over pedigree: 5+ years in B2B marketing with real product marketing depth, but we care more about what you've shipped and how fast you're improving than the logos on your resume. Management experience : You have built and led hungry and dynamic marketing teams in the past. Founder energy: you've started something (a company, a category, a function from zero) and you default to action; former founders welcome! A writer and an operator: you produce sharp positioning yourself, and you build systems so the team produces it without you. AI-native: you already use AI agents across your daily work and you'll push the team to do the same. Commercially ruthless: you measure marketing in pipeline and revenue, not impressions. Hungry: you outwork the market and you want the scope of a VP role earlier than a big company would ever give it to you. Experience with SMB buyers, hourly/frontline workforces, HR tech, or payroll is a strong plus. Travel & Location Willing to relocate to San Francisco; in-office at least 4 days per week Occasional travel for customer visits, conferences, and team events What We Offer Pay directly to your bank account (once a month) Health Insurance Flexible PTO Follow Singapore Holidays Company-issued device will be provided Workstream will process CPF and taxes Experience using AI to automate repetitive and data processing tasks. Prior exposure to code-based automation workflows (e.g. Python scripts, APIs, Zapier, or similar) - no need to know how to code! Familiarity with common marketing tools (e.g. HubSpot, Google Analytics, Google Tag Manager) Know More About Workstream https://www.workstream.us/blog/funding-series-b https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/ https://techbuzz.news/buzzworthy-august-27-2021/ Additional Information Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals.

Location: Lehi (We support relocation & visas!) Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive. Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue. Grow With Us We are looking for a Head of Brand & Product Marketing to join our team. This is building, not maintaining. You will own how Workstream is positioned, launched, and remembered, at the moment we expand from a vertical SaaS leader into an AI-native platform for the entire frontline workforce. You'll run product marketing, brand, content, and design as one team, report directly to our revenue leadership, and see your work show up in the pipeline within weeks, not quarters. We are looking for leaders that thrive in a fast-paced environment. Ex-founders thrive here. Location & Relocation This is a 4 to 5-days-per-week in-office role . We believe being together is important for building quickly, collaborating closely, and shaping the next chapter of Workstream We support relocation and visa sponsorship for the right candidate Day In The Life Positioning & Narrative: Own Workstream's positioning and messaging end to end, including the biggest open strategic question we have: leading with our restaurant dominance vs. the broader frontline-workforce story. You'll test it, not debate it. Product Launches: Run GTM launches for a portfolio that now ships AI products (like our AI assistant for frontline teams) alongside hiring, HR, and payroll. Messaging, pricing & packaging input, launch plans, and the enablement that makes Sales dangerous in the first week. Brand & Content: Lead our content and design team across the website, case studies, video, webinars, and social. Raise the bar on everything customer-facing, and use AI to produce at a pace a team twice our size couldn't match a year ago. Working with Sales: Arm AEs and partnerships with narratives, competitive teardowns, ROI stories, and customer proof. Sit in on deals. Talk to lost prospects. Change the message when the market tells you to. Team Leadership: Manage and grow a small, high-output team of product marketers, content marketers, and designers, and be the strongest IC on it when it matters. Who You Are Slope over pedigree: 5+ years in B2B marketing with real product marketing depth, but we care more about what you've shipped and how fast you're improving than the logos on your resume. Management experience : You have built and led hungry and dynamic marketing teams in the past. Founder energy: you've started something (a company, a category, a function from zero) and you default to action; former founders welcome! A writer and an operator: you produce sharp positioning yourself, and you build systems so the team produces it without you. AI-native: you already use AI agents across your daily work and you'll push the team to do the same. Commercially ruthless: you measure marketing in pipeline and revenue, not impressions. Hungry: you outwork the market and you want the scope of a VP role earlier than a big company would ever give it to you. Experience with SMB buyers, hourly/frontline workforces, HR tech, or payroll is a strong plus. Travel & Location Based in (or relocating to) Lehi; in-office at least 4 days per week Occasional travel for customer visits, conferences, and team events What We Offer A mission-driven and value-based company dedicated to empowering deskless workers and local businesses An early employee opportunity at a Series B hyper-growth startup with over $120M in funding Work directly with the founding team and industry veterans to accelerate your career Competitive salary and equity Comprehensive health coverage: Medical, dental, and vision plans, with 100% employer-paid employee-only coverage available on select plans. Dependent coverage options vary by health plan. In-office amenities and stocked kitchen 401K plan Flexible PTO Salary Range The base salary range for this role is $160,000 and $190,000 annually, depending on experience and qualifications. In addition to base salary, this role includes participation in Workstream's stock option program, offering meaningful equity ownership in the company. Know More About Workstream https://www.workstream.us/blog/funding-series-b https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/ https://techbuzz.news/buzzworthy-august-27-2021/ Additional Information Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals.

Location: San Francisco (We support relocation & visas!) Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive. Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue. Grow With Us We are looking for a Head of Brand & Product Marketing to join our team. This is building, not maintaining. You will own how Workstream is positioned, launched, and remembered, at the moment we expand from a vertical SaaS leader into an AI-native platform for the entire frontline workforce. You'll run product marketing, brand, content, and design as one team, report directly to our revenue leadership, and see your work show up in the pipeline within weeks, not quarters. We are looking for leaders that thrive in a fast-paced environment. Ex-founders thrive here. Location & Relocation This is a 4 to 5-days-per-week in-office role . We believe being together is important for building quickly, collaborating closely, and shaping the next chapter of Workstream We support relocation and visa sponsorship for the right candidate Day In The Life Positioning & Narrative: Own Workstream's positioning and messaging end to end, including the biggest open strategic question we have: leading with our restaurant dominance vs. the broader frontline-workforce story. You'll test it, not debate it. Product Launches: Run GTM launches for a portfolio that now ships AI products (like our AI assistant for frontline teams) alongside hiring, HR, and payroll. Messaging, pricing & packaging input, launch plans, and the enablement that makes Sales dangerous in the first week. Brand & Content: Lead our content and design team across the website, case studies, video, webinars, and social. Raise the bar on everything customer-facing, and use AI to produce at a pace a team twice our size couldn't match a year ago. Working with Sales: Arm AEs and partnerships with narratives, competitive teardowns, ROI stories, and customer proof. Sit in on deals. Talk to lost prospects. Change the message when the market tells you to. Team Leadership: Manage and grow a small, high-output team of product marketers, content marketers, and designers, and be the strongest IC on it when it matters. Who You Are Slope over pedigree: 5+ years in B2B marketing with real product marketing depth, but we care more about what you've shipped and how fast you're improving than the logos on your resume. Management experience : You have built and led hungry and dynamic marketing teams in the past. Founder energy: you've started something (a company, a category, a function from zero) and you default to action; former founders welcome! A writer and an operator: you produce sharp positioning yourself, and you build systems so the team produces it without you. AI-native: you already use AI agents across your daily work and you'll push the team to do the same. Commercially ruthless: you measure marketing in pipeline and revenue, not impressions. Hungry: you outwork the market and you want the scope of a VP role earlier than a big company would ever give it to you. Experience with SMB buyers, hourly/frontline workforces, HR tech, or payroll is a strong plus. Travel & Location Based in (or relocating to) San Francisco; in-office at least 4 days per week Occasional travel for customer visits, conferences, and team events What We Offer A mission-driven and value-based company dedicated to empowering deskless workers and local businesses An early employee opportunity at a Series B hyper-growth startup with over $120M in funding Work directly with the founding team and industry veterans to accelerate your career Competitive salary and equity Comprehensive health coverage: Medical, dental, and vision plans, with 100% employer-paid employee-only coverage available on select plans. Dependent coverage options vary by health plan. In-office amenities and stocked kitchen 401K plan Flexible PTO Salary Range The base salary range for this role is $160,000 and $190,000 annually, depending on experience and qualifications. In addition to base salary, this role includes participation in Workstream's stock option program, offering meaningful equity ownership in the company. Know More About Workstream https://www.workstream.us/blog/funding-series-b https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/ https://techbuzz.news/buzzworthy-august-27-2021/ Additional Information Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals.

Location: San Francisco, CA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. As an office coordinator at Sierra, you will be responsible for creating and operating exceptional workplace environments that enable our teams to do the best work. You will bring the same level of craftsmanship, intensity, and customer obsession to our physical spaces that we bring to the products we build for our customers. In this role, you will own day-to-day office operations, including the experience across our customer facing spaces at our San Francisco headquarters. You will partner closely with Operations, IT and HR teams to ensure every office runs seamlessly and reflects Sierra’s high standards. We are looking for a hospitality-minded, detail-oriented person who can effectively prioritize in a fast-paced environment. You should take deep pride in delivering an exceptional experience for employees, candidates, customers, and visitors. This role is based in San Francisco and is fully onsite five days per week given the hands-on nature of the position. WHAT YOU’LL DO: - Oversee the daily operations of our customer-facing spaces. - Greet guests at reception and foster a warm, welcoming office environment. - Pick up incoming mail, distribute packages to employees, and coordinate package pickups. - Maintain the organization and appearance of kitchens, storage rooms, and self-service stations. - Manage office inventory and assemble gift packages, including baby and customer gifts. - Support Executive Assistants with meeting logistics, including lunch and coffee setup for customer and internal executive meetings. - Track CPR and First Aid certifications for office staff and ensure first aid kits and safety equipment are stocked and up to date. - Serve as the primary point of contact for facilities requests and repairs, partnering with property management as needed. - Partner with the People team on new hire onboarding logistics, including workspace setup, badge access, and office orientation. - This is a 6-month contract position that is ineligible for the benefits listed below. The role may be extended or converted to full-time. WHAT YOU’LL BRING: - 2–4 years of experience in office coordination, administrative, or a similar role. - Strong organizational and communication skills. - The ability to work effectively in a fast-paced environment and adapt to shifting priorities. - A commitment to unreasonable hospitality and a willingness to go above and beyond for employees and guests. - Previous experience in a customer-facing position is preferred. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: San Francisco Workplace: Hybrid Perplexity's API Platform brings our work in AI, search, and agent orchestration to developers. Our customers range from AI-native startups to some of the world's largest technology companies. Working with them, alongside our own developments in building Perplexity’s core application gives our team direct exposure to how search, models, and tools are used to build and scale AI-native products and applications. ABOUT THIS ROLE We are looking for a technically fluent Customer Success Manager to help our API customers succeed and shape how we support them as the business grows. You will own a portfolio of customers, understand what they are building, and help them move from evaluation to production and broader adoption. Alongside your accounts, you will lead projects such as product and endpoint migrations, customer enablement, and communications for product updates and incidents. You will work directly with customers developing AI products and with the engineers building the APIs they depend on. As an early member of the team, you will help shape our customer success programs and bring what you learn from customers into product decisions. RESPONSIBILITIES - Own customer relationships across onboarding, adoption, retention, and expansion, building trust with developers, technical leaders, and business stakeholders. - Understand each customer's use case, integration, and success criteria. Help them evaluate the APIs, resolve adoption barriers, and establish a path to production. - Use account and product usage data to identify declining adoption, technical risks, and growth opportunities, then work with customers on specific next steps. - Investigate technical questions using API documentation, sample requests, and usage data. Coordinate with Engineering and Support on deeper issues and keep customers informed through resolution. - Lead customer-facing programs such as endpoint migrations, product rollouts, and enablement. Define milestones, coordinate internal owners, and track customer readiness and completion. - Manage customer communications for product changes, deprecations, and outages, partnering with technical teams to provide accurate updates and clear guidance. - Build and improve the API customer success playbook, including onboarding, account reviews, customer health signals, escalation paths, and sales-to-CS handoffs. - Partner with Sales and account owners on renewals and expansion, using adoption, consumption, and business outcomes to demonstrate value and surface risks early. - Bring customer feedback into product planning and work with Developer Relations and Support on documentation and enablement that address recurring needs. WHAT WE'RE LOOKING FOR - 4+ years of experience in customer success, technical account management, solutions engineering, or a related customer-facing role at a technology company. - Technical fluency: comfortable reading API documentation, making API requests, interpreting responses and errors, and discussing integration questions with developers. - A track record of driving adoption, retention, or growth across a portfolio of customers, with clear ownership of follow-through. - Experience creating or improving a customer program, playbook, or cross-functional process, not only operating an established one. - Strong written and verbal communication, including the ability to explain technical issues clearly and communicate carefully when facts are still developing. - Sound judgment in balancing account needs with strategic projects, setting priorities, and moving work forward without a detailed brief. NICE TO HAVE - Experience with APIs, developer tools, cloud infrastructure, or usage-based products. - Familiarity with AI applications, search, retrieval, or agents, including how customers evaluate quality, latency, and cost. - Working knowledge of Python or SQL for reproducing issues, analyzing usage, or automating recurring work.

Location: Poland; Georgia; Serbia; Bulgaria; Armenia We build cloud CPaaS/CCaaS infrastructure - the routing, messaging and real-time layer that contact centres run on. High traffic, event-driven services, and a UI that has to stay correct while thousands of live conversations move through it. We're hiring a senior engineer for a team where AI agents are part of the normal development loop, not a pilot. You'll own features end-to-end across a Go backend and a React/TypeScript frontend, and you'll be accountable for everything you ship — including the parts an agent wrote. This is not a prompt-engineering role. It's a senior engineering role where AI-assisted delivery is the default working method. Requirements What will you do at MMDSmart? Own features end-to-end across Go backend and React/TypeScript frontend; Design and develop solutions for high-load and distributed production systems; Use AI coding agents as an integral part of your everyday development workflow; Guide AI agents, review and verify their output, and take ownership of the final result; Build and evolve backend services, APIs, frontend functionality, and external integrations; Investigate complex production issues and drive them to resolution; Contribute to architecture decisions, technical discussions, and system improvements; Help improve our codebase and development practices to make AI-assisted engineering more effective. You are a perfect match if you have: 5+ years of professional software engineering experience and strong Senior-level engineering fundamentals; Strong hands-on production experience with Go - 4 years of experience; Practical experience with React and/or TypeScript; you don’t need to be a frontend expert, but you should be comfortable working with frontend code; Hands-on experience with high-load and distributed production systems; Experience designing, building, and debugging production services and APIs; Hands-on experience with AI coding tools such as Claude Code, Cursor, Windsurf, Copilot, or similar - beyond simple autocomplete; Ability to use AI to work effectively across different parts of the stack while critically reviewing and verifying its output; Strong engineering judgement, ownership, and ability to make technical decisions independently. Our Tech Stack: Backend: Go, microservices, REST APIs, GraphQL Frontend: React, TypeScript, Zustand / Redux Toolkit, WebSocket / SSE Event-driven: Kafka, NATS / JetStream, RabbitMQ, event-driven architecture Data: PostgreSQL, Redis, MongoDB Infrastructure: GCP, Kubernetes, Docker, CI/CD, Infrastructure as Code Observability & Performance: structured logging, metrics, tracing, profiling, high-load and concurrency tooling AI Development: Claude Code, Cursor, Windsurf, Copilot and other agentic development tools Domain: CPaaS / CCaaS, messaging, voice, real-time communication, external provider integrations Will be a plus: CCaaS / CPaaS / telecom background: contact-centre routing, ACD, omnichannel messaging. Voice stack: WebRTC, SIP, media servers, or CPaaS APIs API gateway and microservices integration; GraphQL federation. Kubernetes, Docker, CI/CD ownership, infrastructure-as-code. Polyglot persistence: Redis for caching and ephemeral state, PostgreSQL where a document model is the wrong fit; plus the judgement to tell the difference. MongoDB Atlas or self-managed cluster operations. Internal tooling, evals or automation built on LLM APIs. Open-source contributions, especially in Go. What you get: An AI-first engineering environment where AI is part of real production development; The opportunity to use AI to work across the full stack and expand beyond your primary expertise; Work on high-load communication products with real business impact; A team where Senior Engineers influence technical decisions and architecture; Remote work. Benefits Why do talents choose and stay at MMDSmart? Embrace the opportunity to work in a company that cares about: Your Wellness: Access to mental health programs, comprehensive medical insurance, and a sports card*. Your Happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts. Your Development: Benefit from free educational events & courses, and English classes with native speakers. Your Career: Focus on your professional development in a supportive environment. Work-Life Balance: Choose your working format - remote, office-based, or hybrid and engage in team-building activities. Think this role's got your name on it? Go ahead and apply, we'd love to see what you've got! Equal-Opportunity Employment We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. *Medical Insurance and Sport Card perks are available for employees located in Bulgaria.

About TestGorilla: TestGorilla is a 100% remote company founded in 2020, building a skills-based talent discovery platform to replace reliance on resumes with scientific validation of skills. The company aims to place 1 billion people in their dream jobs and is currently scaling up. About the role: The Senior People & Talent Operations Partner owns People Ops as a product, including systems, compliance, and self-serve workflows that enable the People & Culture function to run efficiently. The role involves managing payroll, compliance, and HR systems across 35 countries, building AI/automation and self-serve layers, and working in a lean two-person team directly with the Head of People & Culture. The role requires autonomy, candid communication, empathy, structure, and organization. Responsibilities: — Uphold company behaviors and foster an inclusive, supportive culture. — Design, build, and maintain a smart, automated, AI-enabled people journey from pre-boarding to off-boarding. — Be the technical owner and orchestrator of the HR tech stack, ensuring tools are unified and integrated. — Own non-Finance payroll, invoicing, contract administration, and compliance across all operating countries. — Manage data privacy, recordkeeping, and the relationship with the Employer of Record (EOR) vendor. — Configure and troubleshoot hiring tools to enable hiring managers to run searches independently. — Maintain documentation for self-serve processes accessible to humans and AI agents. — Collaborate to maintain a balance between self-serve and human involvement in People processes. Requirements: — Passion for TestGorilla's mission. — Excellent written and verbal English communication skills. — Experience building and owning sophisticated automations (Zapier, n8n, Make.com) as part of an integrated HR tech stack. — Experience managing payroll, compliance, or HR operations across multiple countries, ideally with EOR or mixed entities. — Deep, hands-on HRIS experience; HiBob experience is a plus. — Product mindset focused on user feedback and iteration. — Experience working in high-autonomy, async-first, remote-only environments. — Ability to combine operational rigor with empathy and handle sensitive matters. — Opinionated, candid, with strong feedback and stakeholder management skills. — Typically 5+ years of relevant experience, but emphasis on ownership, impact, and progression. Bonus skills: — Experience with ATS or hiring platforms like Ashby, Greenhouse, or Lever. — Experience with EOR providers such as Remote, Deel, or Oyster. — HRIS implementation or migration experience. — Experience supporting teams through organizational change. Conditions: — Hired as an Individual Contractor. — Fully remote global team. — Competitive base pay €56,520 - €70,650 plus Share Appreciation Rights (SARs), no bonus. — Remote and flexible work with asynchronous hours. — Remote work budget €1,000 per year or up to €2,000 from day one for laptop purchase. — Learning and development budget of 3.5% per year with growth opportunities. — Caregiver support including paid parental leave and tailored return-to-work. — Unlimited and flexible time off policy. Application process: Candidates apply via the provided link and complete an AI-powered skills assessment. Hiring decisions are made by humans. Support and accommodations are available for assessments. Applications close September 20, with interviews following.

Location: United States, San Mateo, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Sr. Principal Engineer, Data & Machine Learning San Mateo, CA Why PlayStation Data & Intelligence PlayStation reaches more than 100+ million people. Behind those experiences is one of the largest consumer data estates in entertainment: tens of petabytes under management and trillions of telemetry events a year, powering personalization, experimentation, partner analytics and enterprise decisions across the company. We are in the middle of a multi-year shift in how that data creates value. Today intelligence often arrives after the moment has passed. Our goal is a connected intelligence layer where trusted context about players, content, partners and the business is built once, reused everywhere, activated at the point of decision, and improved by evidence about what happened next. That includes serving AI models and agents with the same governed meaning, quality and permissions we give to people. This role helps shape how that is built across PlayStation. The Role We are looking for a Senior Principal Engineer, Data & Machine Learning to serve as chief architect for our Data & Intelligence organization and as the senior technical authority for how SIE builds, reuses and activates trusted data and intelligence. This is one of SIE’s most senior individual-contributor roles. You will report directly to the Vice President of the organization, sit on the leadership team alongside the Sr. Directors who run our two delivery portfolios, chair our architecture review forum, and lead a community of Principal Engineers anchored to the major architectural seams. You will have no direct reports by design; your leverage comes from the architecture, the standards and the decisions the whole organization builds against. This is a hands-on role. You will author architectures and reference implementations, prototype uncertain approaches, review the designs and code that matter most, and step in directly when a technical problem puts an important outcome at risk. What You’ll Own You will set the architecture for, and drive reuse across, the initiatives that define the next three years of data and intelligence at PlayStation: A single, reusable understanding of the player. The context, lifecycle and lifetime-value intelligence that powers experiences and decisions across PlayStation, built once and reused rather than rebuilt per use case. Content and game understanding. Intelligence about titles, experiences and how players engage with them, connected through engagement and content graphs to improve discovery, personalization and new AI experiences. Creator and partner intelligence. Reusable title, launch and lifecycle intelligence available to partners at the point of decision, before launch, while live and after. Unified measurement. Experimentation, attribution and causal measurement so the company knows what changed an outcome, by how much, and what to do next. Activation. Real-time signals, activation data products and APIs that deliver trusted context into the systems that personalize and act. Semantic and conversational intelligence. A shared layer of business meaning and metrics that people, analytical tools and AI agents can query and trust. Enterprise decision data. Decision-grade finance and supply-chain data that accelerates transformation programs across SIE. Trusted foundations and golden paths. Data contracts, certification, lineage, unified events and standard publish-to-consume paths, with trust designed into the lifecycle; and launch data readiness so priority launches have their signals and measures from day one. What You’ll Do Translate our multi-year Data & Intelligence strategy into a coherent technical strategy and target architecture, with clear principles for trusted data products, ML systems, shared intelligence, evaluation, activation and lifecycle management. Chair the architecture review forum: set its charter and cadence, publish decisions, track adoption and hold the line on non-conforming designs. Own the boundary decisions between platform capabilities built for reuse and domain delivery, and keep them stable. Define and ratify the standards teams build against: data contracts, golden paths, model evaluation and experimentation, observability, reliability, cost and lifecycle management. Lead the technical direction of our hardest cross-organizational initiatives; author proposals, reference designs and prototypes that establish a credible path from concept to production. Work directly with engineering and data science teams to remove critical blockers, so that decisions become usable capabilities rather than architecture on paper. Partner with security, privacy, legal, governance and responsible-AI teams to embed controls throughout the data and ML lifecycle, including the responsible use of proprietary data, third-party and foundation models, and externally hosted AI services. Identify duplicative capabilities, drive rationalization and retirement, and improve interoperability across SIE’s data and ML landscape. Advise senior executives on major technical investments, tradeoffs, emerging capabilities and long-term risk; produce the written recommendations that drive annual planning. Connect technical investment to named consumers, decisions and measurable outcomes; define how we measure adoption, reuse, time-to-action, quality, reliability, safety and cost. Lead a community of Principal Engineers; mentor Principal, Staff and Senior engineers, architects, ML engineers and data scientists. Represent SIE’s data and machine learning direction in senior leadership forums, partner organizations and, where appropriate, the broader industry. What We’re Looking For 15+ years in software, data or machine learning engineering, including 9+ years leading the architecture and delivery of large-scale, complex systems. A track record of authoring architectures, standards or platforms that were adopted across multiple organizations and stayed in use. Experience taking data, ML or decisioning systems serving tens of millions of consumers into production and operating them at scale. Experience chairing, or being the deciding technical voice in, an architecture review forum spanning multiple engineering organizations. Deep expertise in at least two of: reusable data products, semantic and metadata layers and data contracts; ML platforms, lifecycle management, evaluation and decisioning; real-time signals, distributed inference and activation platforms; experimentation and causal measurement; generative AI, retrieval and agentic systems; responsible AI, privacy and technical governance. Strong command of distributed systems, cloud, data architecture, APIs, security, reliability, observability and performance engineering. Demonstrated ability to influence senior executives, engineering and product leaders, and cross-functional partners without direct authority. Outstanding written communication. This role leads through documents. Experience mentoring Staff, Principal or similarly senior technical professionals. Master’s degree in Computer Science, Machine Learning, Engineering or a related discipline, or equivalent experience. Nice to Have Data and ML applied in gaming, entertainment, media, digital commerce or another large-scale consumer ecosystem. Personalization, recommendations, customer intelligence, content intelligence, experimentation or predictive decisioning at scale. Shared data or ML platforms serving multiple products and organizational domains. Feature, vector, graph, semantic or knowledge platforms; AI gateways and LLMOps. Experience translating research or emerging technology into production capabilities. Contributions to the field through open source, patents, publications, standards or conference talks. Why You’ll Love This Role Set the technical direction for data and intelligence across PlayStation. Own the architecture behind experiences reaching more than 100 million people. Report directly to the VP and sit on the organization’s leadership team. Build once, reuse everywhere: the mandate is to end duplicated work, not add to it. Work with strong Principal and Staff engineers, data scientists and product leaders across the company. Stay hands-on at the most senior IC level. #LI-KS1 At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $304,200 — $456,200 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: San Francisco Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE Baseten's Compute org is in hyper growth. As it scales, the systems and workflows that keep supply and demand balanced across our GPU fleet need to get more sophisticated, and this role exists to make sure they do. Compute sits at the center of how Baseten allocates, forecasts, and manages the capacity that powers every customer inference request. The team that supports this work, C3, runs on a mix of internal tooling, manual processes, and systems that haven't fully kept pace with the scale of the problem. This role exists to close that gap. You'll design, build, and ship AI-powered workflows that give the Compute and C3 teams real leverage, automating the manual, repetitive, and error-prone parts of the capacity lifecycle so the team can focus on judgment calls that actually need a human. We want someone who can walk in, audit what exists today, identify what's missing or broken, and start shipping fast. You know when to reach for an existing internal tool and when to build something custom in Claude Code. You think two to three steps ahead about how the thing you build today fits into the broader capacity systems architecture tomorrow. And you bring a point of view on our stack, on what we should be building, and on where AI can do something existing tooling simply can't. RESPONSIBILITIES - Ship AI-powered workflows for Compute and C3: build the agents and automations that give capacity analysts, ops leads, and engineers real leverage, off-loading manual and repetitive work like data pipeline cleanup, migration troubleshooting, and capacity investigation. - Get insights in front of the team: turn fleet utilization, allocation, and demand-forecasting data into the dashboards, alerts, and recommendations that C3 and Compute leadership actually act on. A build isn't done until the team is using it. - Audit the stack and generate your own backlog: Compute runs on a mix of tooling with real overlap and real gaps. Walk in with a point of view, identify what's missing or broken, and prioritize without waiting to be handed a roadmap. - Ship team-productivity workflows fast: triage asks from Supply, Demand, and C3, find the low-hanging fruit, and build it. A good week looks like an ops lead asking for something Monday and having it live by Wednesday. - Know when to go custom: not everything belongs in a point-and-click tool. Spin up bespoke AI-powered solutions in Claude Code when the problem calls for it, and make that call with judgment, not default. - Think in systems, not solutions: every workflow you build has upstream and downstream implications across Supply, Demand, and Engineering. Anticipate them, design for them, and don't create technical debt someone else has to unwind six months later. - Integrate third-party APIs and internal systems to sync events and information across disparate tools: ensuring data flows reliably between C3, the CRM, and the systems Compute depends on every day. - Document what you build: if people can't find it, understand it, or trust it, it doesn't matter how well it works. REQUIREMENTS - 3+ years of experience in AI/automation engineering, workflow automation, or a technical operations role, ideally at a high-growth, AI-native infrastructure or B2B company - You've shipped production agents on Vercel. Build custom internal apps and agents on Vercel, with durable workflows and sandboxed execution, so what you ship runs reliably in production instead of as one-off scripts - Genuine fluency with AI coding assistants and agent tooling (Claude Code, Cursor, Codex, or similar) - Direct experience with a CRM or system-of-record platform (Salesforce or similar) - A track record of owning end-to-end AI and automation workflows - Proficiency with integration and automation platforms (n8n, Zapier, Make, Workato, or similar) and a fundamental understanding of APIs and webhooks - Experience in high-growth technology companies, ideally in infrastructure, cloud, or operations-heavy environments NICE TO HAVE - Familiarity with GPU infrastructure, capacity planning, or fleet management concepts - Comfort building reporting and alerting on a data warehouse (BigQuery, Databricks) and BI layer (Sigma, Hex) — not as a data engineer, but as a consumer and builder on top of the data layer - Experience building with agent platforms (Gumloop, n8n, Notion Agents, etc.) and/or agent frameworks (Vercel AI SDK, Claude Agent SDK, Mastra, etc.) - Experience with high-stakes, operationally complex environments where mistakes have real business impact - Challenging work and exposure to the operational core of a fast-scaling AI infrastructure company BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Location: San Francisco, CA; New York, NY Workplace: OnSite ABOUT US At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. About the Team The Infrastructure team builds and maintains the systems that power LangChain’s developer platform, including LangGraph Cloud and LangSmith. The team focuses on reliability, scalability, and developer productivity across the stack, working closely with backend, frontend, and platform engineers to ensure services are deployed, tested, and operated with confidence. About the Role We’re hiring a Software Engineer to join the Infrastructure team and own developer productivity across our LangGraph Cloud/Platform and LangSmith products. You’ll work closely with Infrastructure, Backend, and Frontend teams to ship with confidence across Kubernetes-based services, APIs, and UI flows. You’ll also help pioneer quality practices specific to LLM applications, such as prompt regression testing and evaluation suites. Location: In person 5 days/week in San Francisco, CA or New York, NY What You'll Do - Own test strategy end-to-end across APIs, services, UI, data, and infrastructure (Kubernetes, Terraform, Helm) - Stand up ephemeral test environments in Kubernetes for pull requests and release candidates; seed test data and run hermetic test suites - Shift quality earlier in CI/CD pipelines (GitHub Actions) through parallelization, caching, deterministic seeds, flake tracking, and quality gates - Build observability into testing workflows with rich failure artifacts such as logs, traces, and dashboards - Establish performance and reliability baselines for critical paths, including SLIs, SLOs, and regression detection - Partner on incident workflows by reproducing issues, adding targeted regression tests, and improving runbooks and postmortems - Write documentation including test plans, playbooks, and contributor guidelines for writing high-quality tests Example projects you might own - A pull-request ephemeral end-to-end testing harness that deploys a minimal LangSmith stack in CI and runs Playwright and API suites against seeded tenants - A k6 performance scenario that simulates multi-tenant traffic and surfaces p95/p99 latency regressions per release - A flake-budget system that automatically quarantines flaky tests, opens issues with artifacts, and tracks time-to-deflake What You'll Bring - 3+ years of experience as a software engineer or infrastructure engineer - Strong hands-on experience with Python and testing frameworks such as pytest - Experience working with CI/CD systems (GitHub Actions preferred) and improving pipeline performance and reliability - Solid understanding of API testing, mocking/stubbing, and data setup/teardown - Comfort defining quality standards, writing test plans, and driving cross-team execution Nice to Have - Experience with load and performance testing tools such as k6 - Familiarity with observability tooling such as Datadog or OpenTelemetry - Experience testing services running on Kubernetes and containerized environments - Basic infrastructure experience with Helm, Terraform, Kubernetes networking, or secrets management - SQL fluency for validating data (Postgres, ClickHouse, BigQuery) - Familiarity with Go, Node, or React for targeted white-box tests and improving system testability Compensation - Annual salary range: $165,000- $250,000 USD Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

Location: CAN: Vancouver (333 Seymour St) Workplace: Hybrid OUR PURPOSE At Xero, we’re here to supercharge small businesses. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small business, we’ll be building a stronger economy that can change the world. HOW YOU’LL MAKE AN IMPACT Accounts payable is broken for small businesses. Managing and paying a bill today means stitching together three or four different tools — capturing documents in one place, entering data in another, chasing approvals over email, and making the payment in a bank portal. It is manual, error-prone, and it takes hours every week from people who should be running their business. Xero’s bills and bill payment surface already serves over a million monthly active users globally: small business owners, the employees who keep their books, and professional bookkeepers working across dozens of clients at accounting firms. It runs on a system designed for a pre-agent world. As a Senior Product Manager on Bills, you will own the layer underneath that surface — the API contracts, the data-access model and the permission architecture that decide what a person or an agent is allowed to read, write and pay on a customer’s behalf. That applies inside Bills, and it applies through Xero’s integrations with Claude, Copilot and our open-source MCP server. You will set the vision alongside a principal engineer, argue the customer’s case inside technical decisions, decide what the interface should be, and lead a team of engineers through a replatform that never takes those million users offline. This is not a zero-to-one bet looking for users. The work already has them. What does not exist yet is the architecture underneath accounts payable that makes automated, agent-assisted and human-directed spend coherent, safe and trustworthy. That is the job. Your impact will be measured through customer, operational and commercial outcomes — including automation and straight-through processing rates, bill payment adoption and volume, activation and retention across owner and bookkeeper personas, platform and API reliability, and the pace at which the replatform lands without customer disruption. THE TEAM AND HOW THEY CONNECT You will join the Bills team — 20+ engineers, designers and product managers across Toronto, Vancouver and Pittsburgh — working across core AP workflows, platform APIs, AI experiences and bill payments. The team partners closely with payment and infrastructure vendors, and with cross-functional teams across North America, the UK, Australia and New Zealand. This is a global role, based in Toronto or Vancouver with flexibility to work remotely, and the team comes together in person regularly to collaborate and align on strategy. WHAT YOU’LL DO OWN THE ARCHITECTURE UNDERNEATH PAYMENTS - Develop the vision, strategy and roadmap for the API, data-access and permission layer that underpins bills and bill payments, in partnership with a principal engineer. - Define the contracts, data models and permission scopes that determine what any client — Xero’s own UI, a partner integration, or an AI agent — can read, write, approve and pay. - Decide where authority sits: what a person must confirm, what an agent may do unattended, what requires a second approver, and what can never be automated. - Sequence a replatform of a system serving more than a million monthly active users, with migration paths, dual-running periods and rollback plans that keep customers working throughout. - Own the cost and consequence of changing contracts that other teams and third parties depend on, including versioning, deprecation and breaking-change communication. - Identify opportunities to build reusable capabilities that serve Bills, the wider spend lifecycle and external developers, rather than isolated point solutions. REMOVE TOIL FROM THE END-TO-END ACCOUNTS PAYABLE WORKFLOW - Own products across the complete accounts payable journey: bill capture and understanding, coding and data extraction, approval routing, scheduling, payment execution, reconciliation and exception handling. - Build toward a world where bills arrive, get understood, get approved and get paid with minimal human toil, and where the entire spend lifecycle lives in one place. - Make Bill Pay the default way businesses pay through Xero, scaling bill payments across markets. - Identify valuable and differentiated customer problems, and frame clear solutions that can be tested, validated and delivered incrementally. - Ensure that platform complexity results in simple, understandable customer experiences rather than being passed through to the customer. BUILD FOR MULTIPLE PERSONAS WHOSE INTERESTS CONFLICT - Lead customer research across the distinct user types on this surface: business owners, in-house finance and admin staff, and professional bookkeepers and advisors managing many clients at once. - Design for the tension between them — the owner who wants a bill paid now, the bookkeeper who needs control and auditability, the firm that needs consistency across a client portfolio — and make the trade-off explicit rather than averaging it away. - Partner closely with Design and Engineering to create high-quality experiences across web, mobile and embedded surfaces, as well as programmatic ones. - Use customer data, qualitative insight and market intelligence to inform product strategy, prioritisation and roadmap decisions. SHIP AI AND AGENT CAPABILITIES CUSTOMERS CAN TRUST - Define how AI and agents participate in accounts payable: what they suggest, what they act on, what they escalate, and how the customer stays in control. - Own the quality bar for LLM-powered capabilities — evaluation sets, confidence thresholds, human-in-the-loop design, fallback behaviour and observable failure modes — and hold the line on it before launch. - Prototype your own ideas, including in code, rather than waiting for engineering capacity to test a hypothesis. - Shape how Xero’s accounts payable capabilities are exposed to external agent platforms, including our MCP server and integrations with Claude and Copilot. - Design for an error-intolerant workflow: this product moves real money, and a wrong answer costs a customer real money and real trust. NAVIGATE RISK, COMPLIANCE AND OPERATIONAL COMPLEXITY - Partner with Risk, Compliance, Legal, Security and Operations to build products that meet regulatory, security and operational requirements across markets. - Take responsibility for risks arising from authorisation and access control, financial crime, privacy and responsible data use, data accuracy, regulatory change and service availability. - Account for market-specific gating in payments and money movement — including US money transmission, UK FCA and open banking requirements, and Australian licensing and payment rails — when sequencing launches. - Lead trade-off decisions that balance customer experience, risk exposure, regulatory obligation, technical complexity and commercial outcome. - Treat operational processes, support tooling and exception management as part of the product, not an afterthought — including failed payments, duplicate bills, incorrect approvals, reversals and disputes. DRIVE STRATEGY, EXECUTION AND COMMERCIAL OUTCOMES - Develop and execute roadmaps that align customer needs, AP strategy, platform architecture and Xero’s broader business objectives, including the Melio acquisition and Xero’s North America growth agenda. - Establish clear product goals, success metrics and OKRs, and be accountable for moving them. - Take an active role in annual and quarterly planning, including funding, prioritisation and resourcing discussions. - Lead release and rollout strategy so that changes land safely and iteratively across customer cohorts and markets. - Monitor and interrogate customer, commercial and operational results, and lead interventions where outcomes are not meeting expectations. - Understand the economics of the product, including payment volume, adoption, pricing, processing cost, margin and revenue. - Make clear prioritisation decisions that balance immediate delivery against the long-term evolution of the platform. LEAD THROUGH CROSS-FUNCTIONAL INFLUENCE - Build strong relationships across Product, Engineering, Design, Risk, Compliance, Operations, Finance, Partnerships and Go-to-Market teams. - Create clarity on what is being built, why it matters, how it will work and when it will be delivered. - Hold your own in architecture and design reviews on data models, API contracts and migration sequencing, and bring a position rather than only questions. - Drive decision-making across complex stakeholder groups and act as tie-breaker when consensus cannot be reached. - Represent the products you own in senior leadership, product, architecture and payments forums, and in front of customers and partners. - Mentor and support other Product Managers, raising the standard of platform and AI product expertise across Xero. SUCCESS LOOKS LIKE - Bills arrive, get understood, get approved and get paid in Xero with materially less human effort than they require today. - There is a clear, documented and well-reasoned answer to what an agent is allowed to do with a customer’s money in Xero — and customers and partners trust it. - The API and permission layer underneath accounts payable is coherent, versioned and extensible, and new clients, markets and payment capabilities can be supported without duplication or rework. - The replatform progresses on a sequence the team believes in, with no material disruption to the million-plus customers using the surface every month. - Owners, in-house finance staff and professional bookkeepers each get an experience suited to how they actually work, and you can name the trade-offs you made between them. - AI-powered capabilities ship with defined evaluation criteria, measured quality, understood failure modes and appropriate human control — and improve after launch on evidence. - Bill Pay adoption, payment volume, automation rate, activation and retention are improving, and your contribution to that is clear. - Product risks and dependencies are identified early and managed in partnership with Engineering, Risk, Compliance and Operations. - Stakeholders understand the vision, strategy, roadmap and key trade-offs — and engineers come to you first when a decision needs making. - Other Product Managers are developing through your coaching and knowledge-sharing. - You demonstrate and amplify Xero’s values. WHAT YOU’LL BRING WITH YOU ESSENTIAL EXPERIENCE This role sits below the interface as much as in front of it, and the bar reflects that. You will bring: - Experience shipping below the UI. You have delivered changes to APIs, integration layers or shared services as part of delivering a wider product, and you know what it costs to change a contract other people depend on. Ideally you have owned a public or partner API through a breaking change. - Substantive AI product experience. You have shipped an LLM-powered capability that customers actually used, and you can talk about evaluations, failure modes and confidence thresholds unprompted — including what your product got wrong in production and what you did about it. You use AI aggressively in your own work and prototype in code. - Multi-persona B2B product experience. You have built a workflow serving several distinct user types whose interests conflict, and you can name a specific trade-off you made between two of them. - Error-intolerant domains. You have built products where a mistake costs money or carries regulatory consequence — payments, payroll, tax, treasury, lending, legal or clinical workflows. - Significant product management experience in a software development environment, across the full product lifecycle — typically five or more years in product, or comparable time as a founder, consultant or technical individual contributor in a payments and/or commerce domain. Deep accounts payable, bookkeeping, accounting or finance-team domain experience is a strong advantage but not a requirement, and experience with payment rails, regulatory-gated launches or fintech infrastructure is similarly valuable. Product experience confined to feature delivery on top of an existing platform, without direct involvement in the interfaces, contracts or data models underneath, is unlikely to be enough on its own for this role. PRODUCT LEADERSHIP - A strong track record of addressing customer needs through the innovative use of technology. - Experience developing successful product strategies, roadmaps and long-term plans — setting direction rather than receiving a spec. - Demonstrated ability to operate in technically complex and highly ambiguous environments, and to start before the problem is fully defined. - Strong product judgement and the ability to make decisions with incomplete information. - A track record of owning activation, retention, revenue or an equivalent metric and moving it — you can name the metric, the movement, and the trade-off you made to get it. - Self-direction under ambiguity, with minimal supervision required to define direction and drive outcomes. - Demonstrated ability to influence decisions at all levels of an organisation. TECHNICAL AND COMMERCIAL UNDERSTANDING - Ability to work as a peer with engineers and architects on platform design, APIs, data models, permission and authorisation models, system dependencies and technical trade-offs. - Understanding of migration and replatform sequencing in a live, high-volume system, and of the risks that come with it. - Strong understanding of how AI and agent systems are built and evaluated, including retrieval, tool use, evaluation design and the limits of model reliability. - Ability to translate customer and business needs into clear product requirements and technical specifications. - Understanding of product economics, including volume, cost, margin, pricing and revenue. - Experience evaluating third-party providers and making build, buy or partner decisions. - Familiarity with the regulatory, risk, security and operational considerations involved in moving money. CUSTOMER AND DATA ORIENTATION - Strong experience conducting customer research and converting insight into product decisions. - Ability to identify and clearly articulate complex customer problems — and to talk about users in the plural. - Experience developing MVPs, incremental solutions and experiments that validate product assumptions. - Strong analytical skills, using quantitative and qualitative data to make decisions. - Ability to establish meaningful success criteria and monitor ongoing performance. - Ability to translate complex information for technical, commercial, operational and executive audiences. CROSS-FUNCTIONAL LEADERSHIP - Demonstrated success working with diverse stakeholder groups across multiple engineering teams, geographies and third-party partners. - Ability to lead through influence across Product, Engineering, Design, Risk, Compliance, Operations, Finance and Go-to-Market. - Strong communication, facilitation and stakeholder-management skills, and comfort presenting to executives and to customers. - Ability to navigate difficult decisions, resolve ambiguity and create alignment across teams and geographies. - Willingness to disagree with an engineer, and to be disagreed with, in service of the customer. - Experience mentoring and coaching Product Managers and cross-functional team members. CRITICAL CAPABILITIES Love customer problems - Lead the use of customer research approaches and methodologies to generate meaningful insight across owner, in-house finance and bookkeeper personas. - Clearly define and articulate complex customer problems, including where personas conflict. - Develop incremental solutions and experiments that validate customer and product assumptions. - Ensure that platform and agent complexity results in simple, understandable and trustworthy customer experiences. Look to the future - Develop compelling product strategies and roadmaps that align customer, commercial and platform objectives. - Anticipate how immediate architectural decisions will constrain future agent capabilities, markets, partners and products. - Identify opportunities to create reusable capabilities rather than isolated point solutions. - Explore new technologies, models and business models that change how small businesses manage and pay their bills. Work the Xero way - Lead effective product prioritisation and decision-making. - Establish strong product and delivery practices within the team, without relying on a program manager to hold the plan. - Coordinate across products and teams to deliver end-to-end customer outcomes. - Ship iteratively, learn from outcomes and continuously improve the product. Demonstrate commercial acumen - Understand the markets, customer segments and competitive environment for accounts payable and bill payment. - Balance customer value, platform investment, risk and commercial outcome. - Define success criteria that reflect customer needs and product-market fit. - Use adoption, volume, cost, margin and revenue data to guide product decisions. Do it together - Create alignment across complex and diverse stakeholder groups. - Communicate a clear and compelling product narrative. - Build productive relationships across teams, functions, markets and geographies. - Mentor others and raise the standard of product, platform and AI expertise across Xero. Explore the data - Use data to understand customer behaviour, automation performance and operational outcomes. - Combine insight from customer research, product telemetry, support interactions and market trends. - Translate information into clear recommendations and decisions. - Establish measurement, evaluation and observability as core parts of product development. WHY THIS ROLE Most AI product roles are a bet on a zero-to-one that may never find users. This one is the opposite. More than a million people already do this work in Xero every month, and the mandate is to define how agents get to touch it. Xero has already put the pieces on the table: a US$2.5B acquisition of Melio, an open-source MCP server, a live Claude integration, and a new North America Product and Technology Hub. What does not exist yet is the architecture underneath accounts payable that makes it all coherent. That is what you would own. COMPENSATION & TOTAL REWARDS At Xero, we value the impact and skills you bring to the team. We believe in a Total Package philosophy - ensuring your value is recognized through a holistic lens that includes base salary, performance incentives, and world-class benefits. The expected base salary range for this role is CA$167,400 – CA$209,200. Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role. In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation: - Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance. - Comprehensive Benefits: World-class health, wellness, and retirement programs. Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ including Wellbeing days, generous leave, and dedicated professional development budgets. This is a posting for an existing vacancy. Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.

Location: United States; Europe Workplace: Remote ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE ElevenLabs is building the creative suite for the AI generation. Millions of creators and marketers already use our platform to generate speech, music, images, and video — and many of the world's best creators already talk about our products organically. It's time to turn that signal into a real program. We are looking for an Influencer Marketer to build our influencer program from zero to one. You will own the entire channel: strategy, creator sourcing and vetting, deal negotiation, briefs and creative direction, campaign execution around product launches, and measurement. This is not a coordination role — you will be the owner and operator of a channel we believe can become one of our biggest growth levers. We are looking for the top 1% of people in this industry. The right person has already taken an influencer program from nothing to something — with real numbers to prove it — and wants to do it again with more budget, a better product, and a faster team. You have sharp taste in creators and content, you negotiate deals that work for both sides, and you think about influencer spend the way a performance marketer thinks about paid: in terms of true incremental impact, not vanity metrics. WHAT YOU WILL DO - Design and build the ElevenLabs influencer program from the ground up: strategy, creator tiers, budget allocation, and operating playbook - Source, vet, and sign creators across YouTube, TikTok, Instagram, and X whose audiences match our creator, marketer, and developer segments - Negotiate and structure deals — flat-fee integrations, performance hybrids, long-term ambassadorships — and manage creator contracts with Legal - Write briefs that protect brand quality while giving creators room to be authentic, and give fast, decisive feedback on draft content - Plan and execute creator campaigns around product launches, feature releases, and cultural moments across ElevenLabs and ElevenCreative - Own measurement: work with our data team on attribution and incrementality (we already run a halo attribution model), and make continue/pause/scale calls on every creator and agency based on true ROI - Partner with paid marketing on whitelisting and amplifying top creator content, and with social to extend campaign reach - Build repeatable systems — sourcing pipelines, rate benchmarks, brief templates, reporting — so the program scales beyond you REQUIREMENTS - A proven track record of building an influencer program from zero to a meaningful, measurable channel — you can walk us through the before and after with real numbers - Experience negotiating and closing creator deals across YouTube, TikTok, Instagram, and/or X, including non-standard structures (performance hybrids, ambassadorships, usage rights) - Fluency in measurement beyond last-click: promo codes, UTMs, lift studies, incrementality, and the judgment to make budget calls when attribution is imperfect - Sharp creator taste — you can tell which creators will move the needle for a product like ours and which will just burn budget - Excellent brief-writing and creative feedback skills; you raise content quality without killing authenticity - Experience managing meaningful budgets and working cross-functionally with paid, social, product marketing, data, and legal - A genuine understanding of the AI and creative tools landscape — you follow the space, use the tools, and have informed opinions about where things are headed BONUS - Built or scaled an influencer program at a creative tools, AI, or developer-facing company (e.g., Canva, Adobe, Figma, Notion, Runway, or similar) - Managed 7-figure annual creator/sponsorship budgets - Experience on the agency or creator side of the table — you know how the other side negotiates - Built adjacent programs: ambassador, affiliate, or B2B thought-leader partnerships - Multilingual capabilities GROWTH POTENTIAL We believe in hiring the best talent in the world to make an impact in the right role at the right time. At ElevenLabs, strong performance creates opportunities for growth. Here are some of the career paths you can expect after excelling in this role: - Lead the influencer and creator partnerships function as the program scales, building a team around you - Expand into broader creator/community growth ownership across ElevenLabs brands - Move into growth or brand marketing leadership as the Growth org evolves LOCATION This role is remote-first and can be executed from anywhere between the US East Coast and Europe, with the ability to collaborate across EST–CET timezones. If you prefer, you can work from our offices in London, New York, Madrid, Warsaw and many more. #LI-Remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Location: Sydney, Australia Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? It’s an exciting time at Fin - especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service. As a Senior AI Deployment Consultant , you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of the Fin platform. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI. You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence. What will I be doing? Own end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Fin - acting as a primary point of contact throughout. Hold projects to scope, schedule, and budget that align with each customer’s unique goals and support model and keep GTM partners current on project state. Lead discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans. Own the hands-on configuration of the Fin platform—spanning automation, workflows, and analytics—while orchestrating technical readiness across data migrations, integrations, and security protocols. Partner with Forward Deployed Engineers to solve complex technical hurdles while maintaining autonomy over the vast majority of platform implementation. Coordinate technical readiness activities, including integrations, data migrations, and security reviews. Run projects with operational precision: maintained risk logs, a structured reporting cadence to both customer and internal leadership, clear escalation paths, and documented decisions. Surface risk early enough that it can be mitigated rather than managed. Partner with Sales, Customer Success, Product, and R&D - shaping deployment strategy up front and feeding what you learn in the field back into the roadmap. Contribute to the evolution of our Deployment Services methodology, templates, and best practices. Apply AI tooling to your own delivery work to compress discovery, documentation, and asset creation - and share what works back to the team. What skills do I need? 5+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies. A track record of delivering large, complex, multi-stakeholder projects on time and on budget with low escalation rates - and a clear point of view on the operating discipline that makes that repeatable. Hands-on technical capability. You can configure platforms yourself, and you're fluent enough in APIs, data flows, and integration patterns to know when a requirement is a config problem versus an engineering one. Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders. Strong judgment under ambiguity - you can prioritize, decide, and move when requirements aren't fully formed, and you're resilient in a fast-paced, changing environment. Daily use of AI tooling in your own workflow - discovery synthesis, documentation, customer assets - and the ability to show how it's changed your delivery pace. We'll ask about this. Experience with Intercom Helpdesk, Zendesk, Salesforce, or similar CX platforms is a plus. How Will I Be Measured? Automation Rate - Are you driving your customers to achieve high adoption of Fin? CX Score — do customers rate the deployment experience highly? On-time, on-budget delivery — do your projects land against the timeline and scope you committed to? Time-to-value — how quickly do customers get to a working, measurable Fin deployment? Contribution to the team — the templates, mentorship, and best practices you leave behind. #LI-Hybrid Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Location: Ukraine Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who We’re Looking For:Join our team as a Technical Talent Acquisition Specialist and help us scale our technical teams across Ukraine and Europe. You will own the full recruitment cycle for a variety of technical positions, partnering closely with hiring managers and supporting Creatio’s continued international growth. We’re looking for someone who understands the tech talent market, is comfortable with proactive sourcing, and can confidently manage complex technical hiring from intake to offer.The role is based in Ukraine.Team Composition:1 Lead Recruiter, 4 Recruiters, and 1 Sourcer.Responsibilities:Manage the full recruitment lifecycle for technical roles across Ukraine and Europe, including sourcing, screening, interviewing, offer preparation, pipeline building, and hiringPartner closely with hiring managers to understand technical requirements, define candidate profiles, and build effective hiring strategiesRecruit across different technical functions and seniority levels, including complex and niche positionsBuild and maintain strong pipelines of technical talent through proactive sourcing and headhuntingUtilize a variety of sourcing channels, including LinkedIn, job boards, professional communities, networking, referrals, and other relevant platformsConduct structured interviews and assess candidates against technical requirements, competencies, and company valuesEnsure a positive candidate experience through clear communication and timely feedback throughout the processTrack and report recruitment data, pipeline health, and key hiring metricsConduct market research and provide hiring managers with insights on talent availability, compensation, and market conditionsIdentify opportunities to improve recruitment processes, sourcing approaches, and overall hiring efficiencyRequirements:2+ years of full-cycle technical recruitment experienceStrong experience recruiting technical specialists across different functions and seniority levelsGood understanding of the technology market and the ability to understand and discuss technical requirements with candidates and hiring managersProven experience with proactive sourcing and headhunting for complex or niche technical rolesExperience recruiting across Ukraine and/or European marketsStrong knowledge of modern candidate assessment and competency-based interviewing approachesHands-on experience with ATS and recruitment/sourcing toolsAbility to build strong relationships with hiring managers and act as a recruitment partner rather than only execute hiring requestsStrong communication, negotiation, and stakeholder management skillsFull professional proficiency in EnglishNice to have: experience recruiting in fast-paced, product, startup, outsourcing, or hyper-growth environmentsNice to have: experience with AI/ML or other highly specialized technical rolesAbility to work with recruitment data and use market insights to adjust hiring and sourcing strategiesWhat you should expect from us:Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Location: Canada; United States Workplace: Remote ABOUT DOCKER Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. _______________________________________________________________________ THE ROLE Docker is launching a Professional Services organization to accelerate customer success, reduce time-to-value, and drive enterprise adoption for agentic workloads. As a Principal Solution Architect, you'll play a critical role in building and scaling this function. You will join a team of seasoned experts with deep experience backed by Docker's unmatched reach across Fortune 500 companies. This is a high-visibility role working directly with senior leadership across revenue, product, marketing, and partner organizations. You'll shape service strategy, drive cross-functional alignment, and deliver offerings that accelerate both services revenue and platform expansion. You'll serve as a trusted advisor to our largest and most strategic partners and enterprise customers, providing thought leadership on integrating Docker agentic solutions within enterprise environments. _______________________________________________________________________ RESPONSIBILITIES Build and Scale the Professional Services Practice - Develop and codify repeatable reference architecture patterns across Docker's core use cases including self-hosted and air-gapped deployments, MCP (model context protocol)/AI agent environments, IDP integrations, and secure supply chain workflows so that engagements scale consistently across customers and partners. - Translate reference architectures into customer-facing technical collateral, SOW templates, and success patterns that reduce scoping time and improve delivery consistency. - Collaborate with product, marketing, and revenue teams to integrate services into GTM motions and align delivery to Docker's AI platform roadmap. - Identify offerings that drive product expansion, renewals, and long-term customer value. - Support Partnerships & Alliances in selecting, onboarding, and enabling technical integration partners, system integrators (SIs), and service delivery partners. Drive Strategic Customer Outcomes - Act as a trusted advisor to enterprise customers, helping them adopt modern patterns for containerization, AI workflows, and secure software supply chains. - Lead technical discovery and architecture engagements that span enterprise integration layers - Architect and deliver self-hosted Docker deployments within air-gapped, regulated, and complex enterprise environments including local image registry setup, offline toolchain configuration, and compliance-driven infrastructure design. - Design and Guide customers through implementation of agentic AI toolchains, including MCP server/client architecture, tool orchestration, observability integration and secure deployment patterns aligned to Docker's AI platform. - Position Docker as a strategic and thought leadership partner, influencing long-term technology adoption and investment decisions. - Directly deliver or assign and oversee appropriate delivery partners to execute service engagements and ensure technical objectives are met. Enable Cross-Functional Success - Drive alignment and decision-making across multiple stakeholders and teams without direct reporting lines. - Translate field insights including enterprise integration patterns, IDP/SSO friction points, observability gaps, and AI deployment challenges into actionable product and services strategy, roadmap, and partner capabilities. _______________________________________________________________________ QUALIFICATIONS REQUIRED - 7+ years as a Professional Services Solution Architect, Technical Consultant, or similar role at a SaaS/infrastructure company or consulting firm. - Demonstrated experience architecting and deploying self-hosted and air-gapped deployment architectures: local image registries, offline toolchain configuration, network-isolated Kubernetes clusters, and compliance-driven infrastructure constraints common in regulated industries. - Enterprise integration experience across Identity Providers (Okta, Azure AD, LDAP/Active Directory) and federated identity protocols (OIDC, SAML, SSO), including RBAC design within complex, multi-tenant enterprise environments. - Working knowledge of Model Context Protocol (MCP) and its application to agentic AI toolchains including MCP server/client architecture, tool and resource orchestration, and secure containerized deployment patterns. - Hands-on experience with AI/ML workflows, LLM deployment, and agentic AI architectures in enterprise environments with awareness of Docker's AI platform roadmap including AI agent containerization, model provenance, and AI supply chain security. - Deep understanding of container and software supply chain security: Docker Hardened Images (DHI), Secure Supply Chain (SSC), SBOM generation, image signing and attestation, vulnerability management, and runtime governance. - Excellent facilitation and stakeholder management skills; able to lead executive-level architecture conversations and influence senior stakeholders without formal authority. - Direct experience delivering high-quality services engagements that achieve customer value while meeting revenue and ARR growth targets within a revenue organization. - Recognition by enterprise customers as a strategic technical advisor. BONUS - Experience architecting AI platforms in large enterprise environments LLM deployment pipelines, model provenance, artifact signing, and secure AI supply chain patterns. - Background enabling system integrators, consultancies, or partner ecosystems. - Consulting experience with Fortune 500 clients in highly regulated sectors such as financial services, healthcare, or government. - Led AI security architecture engagements that addressed model provenance, artifact signing, and supply chain integrity for containerized AI workloads including secure MCP server deployment, tool and resource access controls, secrets management within agentic pipelines, and runtime isolation patterns for LLM-based applications. _______________________________________________________________________ WHAT TO EXPECT FIRST 30 DAYS - Onboard to Docker's mission, values, and operating model. - Deeply familiarize yourself with our product portfolio, AI platform roadmap, and strategic customers. - Build strong partnerships with Product, Engineering, and Sales functions. - Plug into the team's rhythm of business (standups, reviews, shadow customer engagements). FIRST 90 DAYS - Scope, define SOWs, delivery, and oversight of customer service engagements. - Participate in the creation of reference architectures for key use cases.. - Participate in initiatives to build out and improve the services department's offerings. ONE-YEAR OUTLOOK - Successful delivery and oversight of customer service engagements. - Contribute materially to the build-out of Docker's service offerings across AI, security, and enterprise integration practices. - Institutionalize continuous improvement by providing field feedback including enterprise integration patterns, deployment blockers, and observability gaps to the product team. Visa sponsorship: Not available for this role. _______________________________________________________________________   COMPENSATION & EQUITY All full-time roles include equity. Final compensation is determined on factors including but not limited to experience, skills, qualifications, and location. Canada: CA$238,000– CA$340,000 base United States: $171,500 – $245,00 base ______________________________________________________________________ POSTING INFORMATION - Open vacancy: This posting is for an existing open role. - AI in hiring: Docker may use AI-assisted tools during our recruiting process. - Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent. ______________________________________________________________________ PERKS & BENEFITS - Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration. - Flexibility that fits your life – We trust you to manage your schedule while delivering great work. - Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break. - Home office support – Set up your workspace for comfort and success. - Technology stipend – Equivalent to US$100 net per month to help support your work. - Learning & development – Annual stipend for conferences, courses, certifications, and continued learning. - Parental leave – 16 weeks of paid parental leave after six months of employment. - Equity for all full-time employees – Share in Docker's long-term success as we continue to grow. - Comprehensive benefits – Medical, retirement, and paid holidays vary by country. - Docker swag – Because representing the whale never gets old. Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community. #LI-REMOTE

Location: Wien, Austria About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. The Operations Associate, Courier Community acts as the heartbeat of the courier partner support ecosystem. Serving as the first line of human support beyond frontline Customer Support, this role is the critical bridge between Wolt and its courier partners. In this role, you will balance deep empathy with efficient, high-volume problem-solving — handling complex escalations, localized communications, sensitive account situations, and workflow automations that keep courier partners informed, supported, and valued. Key Responsibilities Inbox Management & Advanced Support Manage courier inbox channels to handle complex, partner-submitted requests. Resolve escalated tickets transferred from Support that fall outside frontline scope, including complaints, bug reports, and sensitive account updates. Maintain team SLAs by keeping inbox tasks within a target 72-hour reply rate and resolving open board tickets efficiently. Content Ownership & Localization Localize regional and global courier-facing communications for specific country languages and cultural contexts. Maintain and continuously update localized courier platforms, including country FAQs, educational content, and operational resources. Proactively maintain information accessibility so couriers can easily self-solve issues without contacting support. Cross-Functional Communication & Enablement Coordinate ad-hoc courier announcements (e.g., weather-related boosts) in alignment with Communications and Supply Activation teams. Create macros, guidance documents, and tools for Customer Support to empower frontline agents to resolve cases independently. Assist onboarding teams with document verification, profile activations, and country-specific onboarding tasks. Community Engagement & Feedback Loops Drive community engagement by supporting local feedback initiatives and courier events. Capture operational insights from courier feedback and translate them into process, documentation, and tool improvements. AI & Process Automation Leverage AI tools day-to-day to generate clear, empathetic response templates and reduce manual workloads for routine inquiries. Utilize AI and self-service tools to summarize ticket escalations, maintain up-to-date knowledge bases, and build smart routing workflows. Key Performance Indicators (KPIs) & Impact Courier Satisfaction: Measured through feedback scores, response quality, and communication empathy. Time to Resolution (TTR): Fast, efficient, and accurate resolution for complex tickets passed from Support or directly from courier partners. Inflow Reduction: Lower overall ticket volume achieved through scalable documentation, improved Support macros, and self-service automation. Localization Quality: High accuracy and quick turnaround time for market-specific announcements and content updates. Our humble expectations Professional working experience in Customer Support, Operations or other similar roles. Professional level in English and fluent (Austrian) German. Proficiency with Excel or Google Sheets. Strong capability to diagnose operational issues, identify root causes, and determine when and how to escalate. Clear, empathetic, and professional written communication skills. Ownership & Accountability: Taking full responsibility for tasks until completion and communicating early when blocked. Attention to Detail: Meticulous with workflows, deadlines, and sensitive partner details. Multitasking & Adaptability: Thriving in a fast-paced environment where priorities dynamically adjust. What we offer Discounted membership fees with MyClubs Deals and discounts with local partners Wolt Credit program Employee Assistance Program (EAP) Career progression opportunities Next steps Please submit your application and resume in English . The interview process begins with a conversation with Talent Acquisition, followed by a meeting with the hiring manager. As a final step, you'll present a take-home assignment. If this sounds like the kind of challenge you're looking for, we'd love to hear from you. We'll be reviewing applications on an ongoing basis and will close the role once we've found the right person, so we encourage you to apply as soon as possible! The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This position is not eligible for consideration for an equity/RSU grant. Pay Range: €2.109 — €2.636 EUR Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .