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Location: Ottawa WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! WHY THIS ROLE? We're seeking an exceptional Customer Success Manager with deep expertise in the Canadian public sector and defence landscape to lead our most strategic government accounts. This role requires an individual who understands both the transformative potential of frontier AI and the unique requirements of government and defence organizations. You will be the trusted advisor and strategic partner for Canadian federal departments, provincial agencies, Crown corporations, defence organizations, and healthcare systems as they navigate the complex journey of AI adoption. You'll guide organizations through the implementation of frontier AI in secure, highly regulated environments—ensuring solutions deliver a measurable impact while meeting stringent security, privacy, compliance, and ethical requirements. In this role, you'll collaborate with our Strategic Customer team, Applied ML (AML) Engineering, Forward Deployed Engineering (FDE), Platform, Product, and Go-to-Market teams, serving as the voice of the customer internally and the face of Cohere externally for our most sensitive and high-impact government engagements. You'll have the unique opportunity to shape how Canada's most important institutions leverage AI to serve the public good. Location: Ottawa (proximity to government customers) Security Clearance: Active Top Secret clearance is mandatory for this role WHAT YOU'LL DO Strategic Customer Partnership: - Own the success, adoption, and growth of Cohere's Canadian public sector and defence customers, ensuring they realize maximum value from our AI solutions - Build deep, trusted relationships with senior government stakeholders, including Deputy Ministers, CIOs, ADMs, digital transformation leads, and departmental executives - Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles, and unique constraints - Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction - Define and track success metrics aligned with public sector priorities: citizen satisfaction, service delivery improvements, cost savings, operational efficiency, accessibility outcomes AI Adoption & Implementation Leadership: - Guide customers through the full lifecycle of AI adoption—from use case identification and pilot design through production deployment and scaling - Lead secure AI implementation projects in complex government environments, including air-gapped systems, Protected B/C environments, and on-premises deployments - Navigate the unique challenges of public sector AI adoption: legacy system integration, data sensitivity, lengthy approval processes, and risk-averse organizational cultures - Create and execute change management strategies to drive user adoption and value realization across diverse government workforces - Conduct regular executive business reviews with senior stakeholders, demonstrating ROI, impact, and strategic value - Drive contract renewals and account growth by consistently delivering value and building trusted relationships Compliance & Risk Management: - Ensure all implementations meet Canadian government security protocols, including PBMM standards, security assessments, and authority-to-operate requirements - Navigate privacy and compliance requirements: Privacy Act, PIPEDA, PHIPA, Access to Information Act, Official Languages Act, accessibility standards - Lead or support Algorithmic Impact Assessments and responsible AI governance processes as required by Treasury Board directives - Develop risk mitigation strategies for AI deployments in high-security, mission-critical, and citizen-facing contexts - Coordinate with customer security teams, privacy officers, legal counsel, and compliance functions Customer Advocacy & Product Influence: - Serve as the voice of public sector and defence customers within Cohere, advocating for features and capabilities that address government-specific needs - Provide strategic feedback to Product and Engineering teams on requirements related to security, explainability, accessibility, bilingualism, and ethical AI - Contribute to the development of public sector-specific offerings, implementation playbooks, documentation, and best practices - Share customer insights to inform Cohere's public sector go-to-market strategy and positioning - Represent Cohere at government forums, working groups, roundtables, and industry events Cross-Functional Collaboration: - Partner with Sales to support expansion opportunities, renewals, and new customer acquisition - Coordinate with Solutions Architects and Forward Deployed Engineers on technical implementation and optimization - Work with Legal, Security, and Compliance teams to navigate complex procurement, contracting, and regulatory requirements - Collaborate with Marketing on thought leadership content, case studies, and public sector community building YOU MAY BE A GOOD FIT IF: Required Experience: - 8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or government contexts - At least 3-5 years working directly with the Canadian government, defence, or healthcare organizations in a technology, digital transformation, or consulting capacity - Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines - Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments - Deep understanding of how government organizations evaluate, procure, implement, and govern technology solutions - Active Top Secret security clearance (mandatory) Customer Success & Account Management Excellence: - Demonstrated success driving customer adoption, expansion, and retention in complex enterprise or government accounts - Experience developing and executing customer success strategies, QBRs, and executive engagement programs - Track record of identifying and closing expansion opportunities within existing accounts - Ability to manage multiple strategic accounts simultaneously while maintaining high-touch, personalized engagement - Experience navigating organizational politics and building coalitions across siloed government departments Public Sector & Defence Acumen: - Comprehensive knowledge of the Canadian public sector ecosystem: federal departments, provincial ministries, Crown corporations, defence, intelligence, critical infrastructure, and healthcare - Deep familiarity with government digital strategies, service delivery transformation, and citizen-centric design principles - Understanding of public sector budget cycles, Treasury Board processes, government procurement frameworks, and contract vehicles - Knowledge of relevant legislation and frameworks: Privacy Act, PIPEDA, PHIPA, Directive on Automated Decision-Making, Algorithmic Impact Assessments, accessibility requirements - Experience with government cloud strategies and security frameworks: GC Cloud, PBMM, Protected environments, CCCS guidelines - Proven ability to work with classified information and operate effectively in secure, compartmented environments Nice to Have: - Bilingual (English/French) proficiency—a strong asset for working across the federal government - 3+ years specifically managing GenAI, LLM, or conversational AI implementations - Experience with specific Canadian public sector digital transformation initiatives: Canada.ca http://Canada.ca modernization, healthcare AI projects, Canadian Digital Service programs, or provincial digital government initiatives - Direct experience working with Canadian defence, intelligence, public safety, or national security organizations - Professional certifications: CSM, PMP, ITIL, or Canadian government-specific security training - Experience with government collaboration platforms: GCdocs, GCworkspace, Protected collaboration tools - Background in management consulting, systems integration, or digital transformation consulting for public sector clients - Experience with any modern programming language (C++, C#, JavaScript, Python, etc.) WHAT MAKES THIS ROLE UNIQUE This is a rare opportunity to shape how Canada's most important institutions leverage AI to serve the public good. You'll work with organizations responsible for national security, healthcare delivery, social services, and democratic institutions—helping them navigate the profound opportunities and responsibilities that come with deploying frontier AI technology. You'll need to balance competing demands: innovation velocity with government due diligence, technical possibilities with policy constraints, commercial success with public sector values, and breakthrough capabilities with ethical considerations. It requires patience, strategic thinking, in-depth sector knowledge, security awareness, and a genuine passion for achieving public service outcomes. If you're energized by complex challenges, have deep public sector expertise, understand the gravity of working with classified systems, and want to have an outsized impact on Canada's digital future while working with cutting-edge AI technology, this role is for you. FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.

Location: Chicago Customers are no longer asking whether AI works—they’re asking what it will change about how they operate. As an AI Success Architect, you’ll help enterprise customers answer that question and turn Asana’s AI capabilities into measurable business results. You’ll own the post-sales relationship for a portfolio of ~50 enterprise accounts, acting as a strategic advisor with accountability for AI adoption, consumption, and commercial outcomes. In this advisory role, you’ll diagnose where AI changes how work gets done and guide the organizational change that makes it stick. This role can either be fully remote depending on which US state you live in, or based in our Chicago office with an office-centric hybrid schedule . If based in-office: The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Serve as the trusted advisor and point of accountability for a portfolio of enterprise accounts across the customer lifecycle. Build joint success plans that connect strategic customer goals to measurable results, leading business reviews focused on outcomes and value rather than just usage. Diagnose customer workflows and map them to Asana’s AI capabilities (AI Studio, AI Teammates, and integrations built on the Model Context Protocol, or MCP) to replace manual effort and accelerate decision-making. Assess how customers structure their work in Asana, guiding them to establish habits and governance that supply AI models with rich, consistent context. Lead change management and enablement programs that build internal champions and ensure long-term, sustained adoption. Track AI consumption and adoption against clear baselines and 30/60/90-day benchmarks, translating usage data into a compelling business story. Identify expansion readiness for new AI use cases, products, or broader deployments, initiating conversations and partnering with the account team once validated. Monitor account health, engagement, and sentiment to proactively mitigate risks well ahead of renewals. Partner cross-functionally with Solutions Engineering, Professional Services, and Sales, while sharing structured customer insights with Product and Customer Success leadership. About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. 5+ years of experience in customer success, strategic account management, or enterprise technology, with a track record of driving delivery and adoption for complex, high-value accounts. Proven background managing enterprise relationships across both technical and business stakeholders. Solid understanding of how AI agents function, workflow automation principles, and where AI provides substantial versus incremental impact. Comfort discussing pricing, ROI, and commercial outcomes with senior executives, ideally within consumption-based models. Strong competency in change management and program management across concurrent, long-term initiatives. Effective communication skills across audiences, from executive presentations to tactical working sessions with operations teams. Ability to navigate fast-paced, ambiguous environments with sound judgment. Willingness to travel up to 20% to customer sites as needed. Expe rience with enterprise AI, automation, or workflow platforms (or familiarity with MCP) is a plus. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we’ll offer Our comprehens ive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission . We bel ieve that compensation should be reflective of the value you create relative to the market value of your role . To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit . For this role, the estimated base salary range is b etween $116,800 - $148,800 . The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process . The listed range above is a guideline, and the base salary range for this role may be modified . In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits . If you're interviewing for this role, spe ak with your recruiter to learn more about the total compensation and benefits for this role . We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fi tness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations . If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role . #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.

Location: Americas Time Zone (UTC -07:00 ~ UTC-04:00) Workplace: Remote 🌎 Please only apply if you are based in Americas timezones. We unfortunately cannot accept applications beyond these. The specific countries we can from in this timezone are listed here https://docs.google.com/document/d/1bzBZ38P6zt02s96S9OsF8MnM1tq1JccB-g75gcnKpPw/edit?tab=t.0#heading=h.s4l5faueua5w. ⏳ Please hurry! We're running a speedy process. Applications close on 13 November. Assessments will close on 15 November, and we'll host interviews during the 2 following weeks. *** Hi there, I'm Josh Lipner, Manager, Account Management at TestGorilla. We're excited to share more about the Customer Success Advisor, Renewals role and our team. ABOUT TESTGORILLA At TestGorilla, we’re on a mission to place 1 billion people in their dream jobs. To democratize opportunity, we are building the world’s leading skills-based talent discovery platform - one that replaces reliance on resumes with scientific validation of what people can truly do. Founded as a 100% remote company in 2020, our global team is united by high standards, a lot of heart, and a relentless drive to conquer new technological frontiers. We are AI-fluent builders who care deeply about replacing bias with fairness. After empowering thousands of companies to hire smarter and faster, we are now unlocking the next phase of our scale-up journey - where you’ll play an instrumental role in creating a world where skills matter most! ABOUT THE ROLE As our Customer Success Advisor, Renewals, you'll run the commercial conversations that keep our customers with us. You'll take renewals from first quote to signed order, handle pricing and billing conversations within our pricing and discount framework, and guide customers through plan changes, upgrades and downgrades across our assessment and sourcing products. You'll also take customers through the commercial side of our migration to usage-based pricing: explaining what changes, what it means for their spend, and landing the right plan for them using our migration playbook. When a customer wants to cancel or disputes a charge, you'll work the conversation through our retention and refund guidelines, and bring in your manager when a case sits outside them. You'll work with AI agents as part of your day. They handle the routine end of renewals and billing: sending notices, preparing standard quotes, gathering account and invoice history, and answering simple plan questions. That frees you to spend your time on the conversations that need a person: negotiating within the framework, handling objections, and resolving the cases that don't fit a standard answer. You'll check their work before it reaches customers, step in when a case needs you, and share what you learn so they get better at the routine work over time. This is a high-volume role with a commercial edge. You'll run a steady pipeline of renewals and commercial cases across our self-serve and mid-market customers. We're looking for someone who is commercially astute, organised, a great communicator and calm under pressure, and who is excited and able to contribute to our AI journey: automating the repeatable and humanising the exceptional. RESPONSIBILITIES In this role, your responsibilities will include but not be limited to: - Uphold TestGorilla's behaviours and foster an inclusive, supportive culture. - Collaborate effectively with global colleagues across teams and time zones. - Own renewals from first quote to signed order across our self-serve and mid-market customers, for both our assessment and sourcing products. - Handle pricing and billing negotiations, upgrades, downgrades and our usage-based pricing migration within our pricing framework and playbooks: quoting, explaining what changes and what it means for the customer's spend, and landing the plan that fits how they use the product. - Work cancellation and dispute conversations through our retention and refund guidelines, resolving unexpected charges and refund requests with Finance and retaining the customer where we can. - Work alongside our AI agents, letting them handle the routine end of renewals and billing while you take the negotiations, objections and cases that need a person. - Train the agents: check what they send before it reaches customers, correct what's wrong, and feed back what you learn so they handle more of the routine work over time. - Maintain a single source of truth in our agentic customer success platform, with non-negotiable CRM hygiene: every renewal, plan change and dispute logged accurately so the team and the agents work from the same picture. WHAT YOU'LL BRING We're looking for someone who: - Is passionate about TestGorilla's mission to help one billion people find their dream jobs. - Is commercially astute, with experience managing renewals and negotiations at scale in a Customer Success, Renewals, Account Management or Sales role. You can quote, explain a price change, and apply a pricing and discount framework to get to the best outcome. This is a must-have. - Is AI fluent and has personally built automations or agentic workflows (in n8n, Zapier or similar), with experience working alongside AI agents or automation in a customer-facing role. You can show us what you automated and what it delivered. Using an LLM alone is not enough. This is a minimum requirement. - Communicates clearly, in writing and on calls, in English and Spanish. Fluency in both is a requirement. - Is good with customers: you build relationships, stay calm in challenging conversations, de-escalate and retain, and manage a high volume of cases without letting any slip. You treat CRM hygiene as part of the job, not an afterthought. - Thrives in a fast-paced, remote-first environment with high expectations and some ambiguity, and is honest with yourself that this is the kind of place you want to work. - Learns fast and stays curious: you pick up new tools quickly, ask good questions, check answers rather than accept them, and give and take feedback in the moment. - Is available for customer calls during US business hours. This is a requirement. We actively seek diversity and encourage applications from everyone. If you're interested in this role but your experience doesn't perfectly match the description, please still apply. Studies show that women and underrepresented groups can be hesitant to apply unless they meet every requirement. If this role excites you and you're confident you can do the job, we encourage you to apply! BONUS SKILLS While these skills aren't a requirement, we'd be very interested to hear from you if you have: - Prior familiarity with Chargebee, Zendesk, HubSpot, n8n, Jira or Confluence. - Experience with usage-based or credit-based SaaS pricing models. WHAT'S IN IT FOR YOU? - Global Team: Join a fully remote, mission-driven team from around the world - Competitive compensation: Receive a competitive pay ( €31,360 - €38,000 per year) + Share Appreciation Rights (SARs) - Remote & flexible work: Work from almost anywhere*. Enjoy flexible hours and asynchronous work to balance work and life. - *Check out the full list of countries we currently hire from here https://docs.google.com/document/d/1bzBZ38P6zt02s96S9OsF8MnM1tq1JccB-g75gcnKpPw/edit?tab=t.0#heading=h.s4l5faueua5w, but note that we're only hiring in the Americas timezones for this role. - Remote work budget: €1,000 available each year or up to €2,000 from day 1 if you're buying a laptop! - Growth & development: Invest in yourself and your career with a 3.5% L&D budget and clear growth opportunities - Stimulating work environment: Tackle new challenges and work with innovative technology in a dynamic setting - Connect with your team: Join optional fun virtual socials, AMAs with team members and leadership, and regular fun chats. Build a strong sense of community! - TestGorilla community groups: Join peers to build community and boost opportunities for connection, advocacy, and professional development. - Parent/Caregiver support: We provide a caregiver-friendly work environment with paid 8-16 week parental leave and tailored return-to-work approaches - Work-life balance: Our unlimited and flexible time off policy empowers you to take the time you need to recharge and maintain your well-being INTERESTED? We believe in using our own product to ensure fair and objective hiring. If this role aligns with your skills and aspirations, we invite you to complete one of our very own assessments. This will give you a firsthand experience of our platform and help us get to know you better. We look forward to hearing from you! TestGorilla is committed to building a diverse and inclusive workplace. We believe that diverse teams are stronger teams, and we encourage applications from people of all backgrounds. We understand that some candidates may experience test anxiety, and we want to assure you that accommodations are available and can be requested prior to sitting our assessments. Your request will not negatively impact your application, as we do not factor this into our review process.

Develop and maintain in-depth knowledge of McGraw Hill Higher Education’s digital products, including Connect and SIMnet, as well as foundational learning science and instructional design concepts. Utilize Salesforce and Gainsight to manage sales pipelines, track customer stages, measure pipeline velocity, and analyze customer data.

Location: Worldwide We're Looking for You: Join Our Dynamic Team at Veta Virtual! 🚀 💸 Competitive Pay + Monthly Bonuses  |  🌍 100% Remote  |  📞 Phone-Based Customer Service  |  📈 Paid Training & Real Growth 🕘 Schedule: Full-time, Monday to Friday, one 9-hour shift anywhere between 9:00 AM and 9:00 PM Eastern Time. Please only apply if you're available for this schedule. Veta Virtual is hiring a Customer Service Representative to join our own fast-growing call center team. You'll be the friendly, professional voice of the businesses we support — answering their calls with warmth, energy, and polish, so every caller feels valued and heard. If you're outgoing, positive, and love making people's day better over the phone, this role was made for you. 🔑 Your Role: Managing inbound calls professionally for a diverse range of businesses and professionals — becoming the trusted voice of each client. Addressing callers' needs with empathy and professionalism, taking accurate messages and delivering them promptly. Booking appointments with user-friendly scheduling tools and transferring calls efficiently, following established protocols. Building strong relationships with clients by understanding their unique requirements and adapting your approach to each business. Collaborating with the team to continuously improve service quality — and keeping the energy up while you do it. ✅ What You'll Need: 2–3 years of proven experience in a similar role, such as customer service, call center, or phone-based support. Exceptional communication skills with a strong command of English, written and spoken. An outgoing, energetic, and positive personality, with a strong sense of responsibility and commitment to excellence. Quick learning ability and familiarity with AI tools. A minimum typing speed of 50 WPM. A quiet work environment, reliable equipment, and a stable internet connection. Availability for a 9-hour shift between 9:00 AM and 9:00 PM Eastern Time, Monday to Friday. To be considered for this role, you must be currently based in Latin America (LATAM) or Europe. 💼 What We Offer: 🎓 A fully paid training period to help you get started strong. 💸 Competitive pay based on your experience, plus very competitive monthly performance and attendance bonuses. 🌴 20 paid days off per year after the training period. 💻 The flexibility of working from home. 📈 Real growth — almost everyone on our team started as a CSR — with regular reviews and feedback to recognize achievements and support your career. 🤝 A friendly, supportive culture with company-wide and team events that build strong connections. Ready to Apply? We're looking for top performers, so let your vibrant, energetic personality shine. Once you apply, you will be invited to complete a short 2-minute video question as part of our screening process — it's your first chance to show us your energy. Our hiring team may also ask how you live our values: Growth Mindset, Fearless Integrity, Execution Excellence, Compassionate Connection, and Reliability and Trust. We review all applications and get back to you within 1–3 business days. We can't wait to meet you!

Location: Lisbon, Portugal; Porto, Portugal; Braga, Portugal Workplace: fully David Kennedy Recruitment is working with a leading global provider of customer experience and business process outsourcing services that is seeking to onboard a Spanish-speaking Customer Support Representative to join their team in Portugal. The successful candidate will provide customer support for a leading global entertainment streaming platform, assisting users with account-related enquiries, billing issues, and technical troubleshooting while ensuring an excellent customer experience. Position: Customer Support Representative Location: remote, Portugal Work model: remote Employment type: Full-time DUTIES AND RESPONSIBILITIES: Provide professional and empathetic customer support across available communication channels Assist customers with account management, billing enquiries, and technical issues Troubleshoot common platform and streaming-related problems and provide effective solutions Deliver accurate information regarding products, services, and platform features Identify customer needs and resolve enquiries efficiently and professionally Maintain high levels of customer satisfaction while meeting quality and performance standards Demonstrate patience, empathy, and a customer-focused approach in every interaction Collaborate with internal teams to ensure consistent service delivery. REQUIREMENTS: Fluency in Castilian Spanish and a minimum B1 level of English Fluency in Basque, Catalan and Valencian, or Galician (alongside Castilian Spanish) Excellent communication and interpersonal skills Strong customer service orientation and problem-solving abilities Comfortable using computers, digital platforms, and online services Ability to troubleshoot basic technical issues and explain solutions clearly Strong attention to detail, adaptability, and willingness to learn Ability to work independently in a remote environment Flexibility to work rotational shifts, including weekends Previous experience in Customer Support, Technical Support, or a similar role is considered an advantage Must reside in or be willing to relocate to mainland Portugal. OFFER: Competitive salary package Christmas and holiday allowances Meal allowance Health insurance from day one of employment Six-week training programme Company-provided accommodation option for eligible candidates International working environment and professional development opportunities Guidance and tools to reach career potential And much more!

OpenRouter is looking for a Director of Customer Success to build and scale an AI native customer success organization that drives adoption retention and growth.

OpenRouter is looking for a Director of Customer Support to build and scale AI native technical support systems and customer experiences.

Own the retention and health of a portfolio of high touch customers. Track leading indicators (Fin resolution rate, involvement, CSAT, adoption breadth, stakeholder engagement), flag risk early, and run mitigation plans to secure renewals in partnership with Account Management.

As a Principal Customer Success Manager, you’ll partner with some of our largest and most complex enterprise customers to help them transform customer service with AI. You’ll own the success strategy for a portfolio of strategic enterprise customers, navigating complex organizations, multiple stakeholder groups, and evolving business needs.

UniCredit Bank Austria AG are looking for a Junior Digital Service Advisor for Retail Customers to handle customer inquiries and provide suitable service solutions.

Location: United States; Canada (BC & ON only) Workplace: Remote Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality. Our Customer Success team works with Webflow’s most high-impact Enterprise customers, helping them launch successfully, adapt quickly, and get the full value of our AI-native website experience platform. We’re the team that stays with customers from day one through renewal, guiding their strategy, unblocking their teams, and connecting them with the right experts across Webflow. As the primary partner for our strategic accounts, we play a central role in their long-term success — and in Webflow’s. By driving adoption, uncovering new use cases, and championing meaningful outcomes, we influence growth, retention, and the overall strength of our Enterprise business. We’re looking for a Senior Customer Success Manager who can step into that role with confidence: the trusted advisor who sees the big picture, the operator who can bring cross-functional teams together, and the advocate who ensures customers stay with us and grow with us because of the results we help them achieve. ABOUT THE ROLE: - Location: Remote-first (United States; BC & ON, Canada) - Must be based in the Pacific Time Zone - Full-time - Permanent - Exempt - Our cash compensation amount for this role ranges depending on the cost of labor of the geographic area. The ranges shared below may change if you are hired in another geographic location. - United States (all figures cited below in USD and pertain to workers in the United States) - Zone A: $174,500-205,000 - Zone B: $161,700-190,000 - Zone C: $151,500-178,000 - Canada (All figures cited below in CAD and pertain to workers in ON & BC, Canada) - 166,000-195,000 For sales roles, the ranges provided are the role’s On Target Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role. This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate’s market location, job related experience, knowledge, qualifications, and skills. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends Please visit our Careers page https://webflow.com/careers#pay-zones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. - Application Information: - Application deadline: applications accepted on an ongoing basis until position is closed and filled - This posting is for an existing vacancy. - Reporting to the Manager, Customer Success. As a Senior Customer Success Manager you’ll: - Build strong, trusted relationships across your customers’ orgs, from exec sponsors to hands-on users, and guide them through every stage of their Webflow journey. - Get deep into your customers’ goals, workflows and tech stack so you can help them use Webflow’s platform to power more of their digital footprint. - Lead account strategy with clarity and confidence. Rally cross-functional partners around a shared success plan that drives adoption, impact, and measurable business outcomes. - Own renewals, forecasting, and account health. Spot expansion opportunities and new use cases, and partner with Sales on growth. - Turn usage and consumption patterns into adoption plans, forecasts, and expansion opportunities. - Lead discovery workshops and pilots for AI use cases. Help customers move AI agents from pilot to production and navigate rollout, adoption, and change management. - Define success criteria and ROI with each customer. - Run high-value executive conversations that surface progress, risks, and results and clearly show why Webflow is essential to the customer’s business. - Partner with Sales, Technical Architects, Forward Deployed Engineers, and Services Providers to steer complex accounts toward successful launches, scalable architectures and strong renewal outcomes. - Bring the customer’s voice back into Webflow with crisp insights that shape product direction, improve our processes, and help us deliver an even better Enterprise experience. - Travel up to 15% (1-2x per quarter) ABOUT YOU: Requirements: - BS / BA college degree or relevant experience - 5+ years of relevant experience advising Enterprise customers in a SaaS or digital experience environment, ideally in a role where you owned adoption, renewal, uncovering expansion and long-term customer health. - Experience managing usage, consumption or credit-based accounts. This includes tracking utilization against commitments, managing burn-down and forecasting renewals and expansion from usage trends. - Technical aptitude across codebases, deployment pipelines, integrations, permissions and security, with the ability to partner credibly with developers. Production coding is not required. - Experience in at least one of the following: - Applied AI: building real AI workflows or agents, evaluating their output and setting realistic expectations. - Digital transformation: leading complex enterprise programs involving integrated systems, workflow automation or platform migrations. You’ll thrive as a Senior Customer Success Manager if you: - Dig into a customer’s business using financial filings, industry research, and internal data to spot risks, opportunities, and growth paths. - Have hands-on AI fluency: you have worked with agents, connectors, or MCP-style integrations, and you can explain AI tools to executives and technical teams in terms of business outcomes. - Read product usage data, spot early signs of churn or underuse (such as slowing consumption, dormant users, and stalled workflows), and turn them into an action plan before renewal. - Stay on top of details, keep cross-functional partners aligned, and maintain momentum in a fast-moving environment through strong organizational and project management habits. - Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact. OUR CORE BEHAVIORS - Build lasting customer trust. We build trust by taking action that puts customer trust first. - Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act. - Reinvent ourselves. We don't just improve what exists, we imagine what's possible. - Own it all the way. We move fast because the moment demands it, and we hold ourselves accountable to deliver outcomes — for each other, and for customers.   BENEFITS - Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company. - Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums. - Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions. - Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired. - Wellness for the whole you. Access to mental health resources, therapy and coaching. - Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally. - Stipends to support our distributed team. Localized support for cell, Wi-Fi, and WFH expenses to help you settle into your best remote life. - Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.   Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.   BE YOU, WITH US At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed https://webflow.com/diversity-equity-inclusion to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.   STAY CONNECTED Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog https://webflow.com/blog, LinkedIn https://www.linkedin.com/company/webflow-inc-/, X (Twitter) https://twitter.com/webflow, and/or Glassdoor https://www.glassdoor.com/Reviews/Webflow-Reviews-E890506.htm.   PLEASE NOTE: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for accommodation requests will be administered. To join Webflow, you'll need a valid right to work authorization depending on the country of employment. If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes. Webflow uses AI tools to assist in screening and evaluating applications. AI does not make final hiring decisions. For details on how we process your personal information, see Webflow’s Applicant Privacy Notice https://webflow.com/legal/applicant-privacy-notice.

Welcome to Torrero - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 30,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide. About the role: We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company. If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace. You will be doing: Answer to incoming requests from customers via live chat Identify customer needs and help customers use specific features Analyze and reporting product malfunctions Follow up with customers to ensure their basic technical and product related issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Your expertise to meet the requirement: You should be proficient in English language You must have work experience in customer support You must have excellent communication skills You should have strong teamwork skills You should have excellent PC skills You must have high attention to details You should have multi-tasking abilities You must be flexible to work in different shift schedules (day & evening & night) and on weekends We appreciate: Ability to quickly and efficiently solve tasks Independence, responsibility, initiative, and keep attention to detail A flexible and systematic approach to solving complex problems Experience in sports betting/gambling industry is a plus We offer: Remote work (work from anywhere) Competitive salary 28 days off per year Seniority leave Amicable work environment and supportive team members Full-time remote opportunity Real career opportunities and professional growth The great team across the world Hiring Stages: Online Assessment Introductory Call Hiring Manager Round Reference check Offer letter

Location: Sydney As a Customer Enablement Manager, you will help enterprise customers design, launch, and adopt better ways of working with Asana. You will own a portfolio of customers, leading discovery, workflow consultation, strategic enablement, and scaled education to accelerate adoption and deliver measurable business outcomes. This role also includes project-based implementation work, partnering directly with customers to design, configure, test, and launch workflows. Across both enablement and implementation engagements, you will help customers translate Asana and AI capabilities into practical ways of working that create lasting value. This role is based in our Sydney office with an office-centric hybrid schedule . The standard in-office days are Tuesday, Wednesday, and Thursday . Most Asanas have the option to work from home on Mondays and Fridays . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Trusted Advisory: Develop a deep understanding of Asana, customer business priorities, and how teams work today. Use discovery, process mapping, and product expertise to recommend workflows and enablement approaches that improve adoption, efficiency, and collaboration. Own a Portfolio of Customer Enablement Engagements: Independently manage ongoing and time-bound engagements across a portfolio of customers, from discovery and planning through delivery and follow-through. Partner with CSMs and account teams to connect enablement activities to clear customer objectives and adoption outcomes. Lead Project-Based Implementations: Flex into structured implementation engagements based on customer and business needs. Manage projects from discovery and implementation planning through workflow configuration, testing, launch, and handoff while keeping stakeholders aligned to milestones, responsibilities, and desired outcomes. Drive Workflow and AI Adoption: Help customers adopt new ways of working, including AI-enabled workflows, by translating Asana capabilities into practical use cases. Guide customers through the process and behavior changes required to successfully embed new workflows into their organization. Deliver Strategic Enablement: Facilitate workflow consultations, workshops, training programs, and scalable learning experiences for audiences ranging from end users and workflow owners to champions and business leaders. About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making . 4+ years of experience in customer enablement, implementation, customer success, consulting, professional services, change management, learning and development, or a related customer-facing role, ideally within SaaS. Demonstrated experience leading customer engagements that combine discovery, consultation, solution design, facilitation, implementation, and enablement to drive adoption or behavior change. Hands-on experience working directly with customers to translate business requirements into workflow designs and configure solutions through testing and launch. Strong project and portfolio management skills, with the ability to balance an ongoing portfolio of customers alongside time-bound implementation projects, competing priorities, milestones, and cross-functional stakeholders. Consultative problem solver skilled in asking thoughtful questions, identifying root causes, synthesizing customer needs, and recommending clear solutions. Effective facilitation and communication skills, with the ability to engage audiences ranging from end users and workflow owners to champions and senior business stakeholders. Commercial awareness and an understanding of how successful impl ementation and adoption contribute to customer value, retention, and expansion. At Asana, we're committed to building teams that include a variety of backgrounds, per spectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we st ill encourage you to apply . What we’ll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission . We b elieve that compensation should be reflective of the value you create relative to the market value of your role . To ensure pay is fair and not impacted by bi ases, we're committed to looking at market value, which is why we check ourse lves and conduct a yearly pay equity audit . For this role, the estimated base salary range is between 143,000-150,000 AUD The actual base salary will vary based on various factors, including market and individual qualificat ions objectiv ely assessed during the interview process . The listed range above is a guideline, and the base salary range for this role may be modified . In addition to base salary, your compensation p ackage may include additional components such as equity, sales incentive p ay (for most sales roles), and benefits . If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role . We strive to provide equitable and c ompetitive benefits packages that support our employees worldwide and include : Mental health, wellness & fitness benefit s Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations . If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role . #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.

You manage your accounts independently and grow them strategically.

As a Customer Success Manager, you make sure your customers get the full value of Buenno and that each relationship grows.

Location: Worldwide APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Log in using your 20four7VA-issued email address to access the portal. If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below. 💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen! If you're interested in this opportunity, click APPLY TO POSITION to proceed. ******************************************************************** Title: CPT-11702 Customer Service & Operations Coordinator Virtual Assistant Independent Contractor – CPT-11702 Customer Service & Operations Coordinator Virtual Assistant/Business Support VA/Junior-Advanced Level (Remote). Overview 20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. A California-based motorsports organization operating track-day events, racing programs, driver coaching, and private driving experiences is seeking a full-time Business Support VA to manage customer communication, event registration administration, booking follow-up, and operational coordination. The company hosts approximately 25 track events annually, serving drivers and participants who expect knowledgeable, responsive, and professional customer service. The ideal candidate will bring excellent written English, strong customer-service judgment, accurate administrative skills, and the ability to work from established policies and SOPs. The company will provide training on its specialized booking systems, event procedures, and internal workflows. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor. Scope of Services Contractors will be required to provide services that align with the following client tasks: Customer Communication & Service Desk Monitor and respond to customer inquiries across Gmail, website forms, MotorsportReg, Shopify Inbox, Instagram messages, and the office phone Provide accurate responses using current event information and approved policies Review customer history and registration details before responding Maintain prompt communication during working hours and meet established response-time expectations Handle routine customer concerns professionally and offer approved alternatives Document conversations, outstanding questions, and required follow-ups Event Registration & Booking Administration Assist with MotorsportReg registration updates, waitlists, transfers, run-group requests, and track credits Process routine registration changes according to approved procedures Track outstanding payments, deposits, agreements, and booking documentation Follow up with customers regarding incomplete registration or event requirements Maintain accurate customer records and escalate exceptions requiring management approval Event & Operations Coordination Collect and organize special requests and important customer information before each event Coordinate administrative information with event managers, instructors, and operations staff Maintain garage assignments, equipment records, and other event-related tracking information Prepare and distribute approved event logistics emails and supporting documents Assist with vendor correspondence, purchasing follow-ups, and routine racing logistics administration Ensure important information reaches the appropriate internal team members before event dates Internal Coordination & Administrative Support Identify the appropriate contact for customer questions, operational requests, and exceptions Prepare concise summaries of issues requiring management approval Escalate pricing exceptions, unapproved refunds, contracts, insurance questions, and significant disputes Assist with basic QuickBooks invoicing using approved procedures Maintain organized records of completed tasks, pending approvals, and customer outcomes Provide routine updates on open customer issues and operational priorities Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing. Skills The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements: Customer service or operations administration experience required Excellent written English and strong proofreading skills required Professional spoken English and confidence handling phone calls required Strong judgment, attention to detail, and administrative accuracy required Experience managing shared inboxes and online customer records required Event coordination, hospitality, logistics, or booking administration strongly preferred Experience handling customer complaints and applying written policies strongly preferred MotorsportReg, Shopify, or QuickBooks familiarity preferred Motorsport or premium customer-service experience is a plus Ability to accommodate scheduled weekend coverage during event periods required IDEAL CANDIDATE PROFILE Exceptional written communicator with a friendly, professional style Patient and composed when communicating with dissatisfied customers Highly organized and accurate with policies, dates, and financial information Proactive about follow-up and resolving routine administrative issues Comfortable managing multiple communication channels Resourceful and capable of identifying when management approval is needed Able to learn specialized event software and internal systems quickly Interested in a long-term role supporting a growing organization APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED Google Workspace / Gmail / Google Sheets MotorsportReg – Client Training Provided Shopify / Shopify Inbox – Client Training Provided QuickBooks – Basic Invoice Administration Microsoft Office Internal Operations & Registration Tools – Training Provided Team Messaging & Business Phone Platforms Work Schedule Contracted Hours per Week: 40 Hours ( Additional Scheduled Hours May Be Required During Event Periods ) Scheduled Working Days: Monday–Friday; Brief Weekend Coverage During Scheduled Events Daily Working Time: 9:00 AM–5:00 PM PST Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW. Terms of Engagement Contractors will operate under a Master Services Agreement and a Statement of Work This is not an offer of employment; contractors are not employees of 20four7VA or any client All compensation is processed through 20four7VA according to the terms of the engagement Role Summary & Requirements REQUIRED SERVICE: Business Support REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior, and Advanced Level Contracted Hours per Week: 40 hours/week ( Additional Scheduled Hours May Be Required During Event Periods ) Daily Working Time: 9:00 AM–5:00 PM PST Scheduled Working Days: Monday–Friday; Brief Weekend Coverage During Scheduled Events REPORTING TO/POC: To Be Determined Number of VAs: 1 GENDER PREFERENCE: None LANGUAGES SPOKEN/PREFERENCE: English ACCENT PREFERENCE: Level A-B (Native Or Near-Native English Accent Required) REGION PREFERENCES: Offshore or Nearshore What we offer Competitive rates Weekly payments Various open roles are available Free training and upskilling Constant support and guidance A vibrant community always ready to support you And more!

Location: Worldwide APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Log in using your 20four7VA-issued email address to access the portal. If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below. 💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen! If you're interested in this opportunity, click APPLY TO POSITION to proceed. ******************************************************************** Title: CPT-11573 Operations & Customer Support Virtual Assistant Independent Contractor – CPT-11573 Operations & Customer Support Virtual Assistant/Business Support VA/Junior-Advanced Level (Remote). Overview 20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. A residential painting company in Tennessee is seeking a proactive Business Support VA to help manage customer communication, warm-lead follow-up, appointment scheduling, CRM administration, and day-to-day office operations. The VA will become a central point of follow-through for the business, helping ensure that leads, customers, jobs, paperwork, deadlines, and internal tasks continue moving without requiring constant oversight from the owners. The client is looking for a self-starter who can learn the business, ask questions, identify loose ends, and gradually become more valuable and independent over time. Painting experience is not required; familiarity with home-service businesses is a plus. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor. Scope of Services Contractors will be required to provide services that align with the following client tasks: Customer & Lead Support Respond to incoming calls, texts, emails, and online inquiries as needed. Gather basic project information from prospective customers. Schedule estimate appointments and coordinate customer follow-ups. Follow the company's established conversational call script and maintain a friendly, professional customer experience. Build rapport with warm leads and help move qualified customers toward scheduled estimate appointments. Follow up consistently with leads and customers, ensuring that outstanding inquiries do not fall through the cracks. Escalate technical painting questions to the appropriate team member when needed. Provide phone support when required, including customer inquiries and follow-up calls. Support sales-related activities as directed, with the primary allocation of sales calls remaining subject to the owners' preferences and evolving needs. Leads are primarily inbound. The emphasis is on communication, relationship-building, organization, and consistent follow-through rather than an exclusively sales-focused role. Executive, Office & Operations Support Provide administrative and executive support to help the owners manage day-to-day business activities and priorities. Maintain accurate lead, customer, job, and project information in DripJobs and other designated systems. Coordinate deposits, paperwork, scheduling, work orders, and routine customer communication. Track licenses, insurance documents, subcontractor records, and compliance deadlines. Coordinate routine administrative items with subcontractors, bookkeepers, and outside professionals. Maintain organized records of customer interactions, estimates, job updates, decisions, and outstanding action items. Monitor open tasks, deadlines, and operational priorities, proactively flagging items that require owner attention. Help organize the owners' workload by maintaining clear task lists, project trackers, and follow-up schedules. Project Coordination, Workflow Implementation & Accountability Help establish and implement a clear process for tracking leads, estimates, jobs, customer requests, and operational tasks from initiation through completion. Maintain a centralized system that clearly documents the status of outstanding work, required next steps, responsible parties, and follow-up dates. Ensure that relevant information is documented following customer interactions, site visits, estimates, and job updates. Proactively identify missing information, unpaid deposits, incomplete tasks, overdue follow-ups, and upcoming deadlines. Follow up with the owners, team members, subcontractors, or outside contacts as appropriate to keep work moving. Help the owners consistently use established systems and workflows by monitoring outstanding items, prompting necessary updates, and following up on commitments. Track action items through completion and escalate unresolved issues or recurring process gaps when necessary. Help develop, document, refine, and implement checklists, standard operating procedures (SOPs), and repeatable workflows. Identify opportunities to improve organization, reduce missed follow-ups, and minimize reliance on information being remembered or tracked informally. Skills The Contractor must demonstrate proficiency in the following, depending on the Client's requirements: Customer service experience required. Administrative, executive assistance, operations, or project coordination experience strongly preferred. CRM experience required; experience maintaining accurate records and tracking follow-up activities is important. Strong organizational skills and the ability to manage multiple projects, tasks, and deadlines. Experience implementing workflows, maintaining task trackers, or documenting standard operating procedures strongly preferred. Demonstrated ability to follow up proactively, track action items, and ensure tasks are completed. Strong phone communication skills required, including the ability to handle customer inquiries and follow-up calls professionally. Appointment-setting and lead follow-up experience preferred. Experience with project management tools such as Trello, Asana, or similar platforms preferred. Familiarity with workflow automation tools such as Zapier is a plus. Home services, contracting, or similar industry experience is a plus but not required. Painting industry experience is not required. Strong written and spoken English required. Comfortable asking questions, identifying gaps, and respectfully following up with business owners to maintain accountability. IDEAL CANDIDATE PROFILE Warm, personable, and professional with customers. Organized, proactive, and highly attentive to detail. Strong follow-through and capable of tracking tasks through completion. Able to bring structure to day-to-day operations and help establish repeatable processes. Comfortable maintaining centralized records and ensuring important information is documented. Confident in following up with business owners regarding missing information, outstanding tasks, and commitments. Experienced in executive assistance, project coordination, operations support, or similar responsibilities. Comfortable with phone communication without needing to be exclusively sales-focused. A self-starter who identifies potential issues before being asked. Able to learn new systems, recommend practical improvements, and help ensure workflows are consistently followed. Interested in growing into greater responsibility within the company. APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED DripJobs CRM – Training Can Be Provided. Email & Calendar Platforms. Microsoft Office / Google Workspace. Phone / Text Communication Platforms. Basic Project & Workflow Management Tools. Trello or similar project management platforms – preferred. Zapier or similar workflow automation tools – preferred. Work Schedule Contracted Hours per Week: 15 Hours ( hours may increase based on performance ) Scheduled Working Days: Monday, Wednesday, and Friday Daily Working Time: 10 AM- 3 PM CST Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW. Terms of Engagement Contractors will operate under a Master Services Agreement and a Statement of Work This is not an offer of employment; contractors are not employees of 20four7VA or any client All compensation is processed through 20four7VA according to the terms of the engagement Role Summary & Requirements REQUIRED SERVICE: Business Support REQUESTED EXPERIENCE TIER LEVEL:  Junior, Senior, and Advanced Level Contracted Hours per Week: 15 hours/week Daily Working Time: 10 AM-3 PM CST Scheduled Working Days:  Monday, Wednesday, and Friday REPORTING TO/POC: To Be Determined Number of VAs: 1 GENDER PREFERENCE: None LANGUAGES SPOKEN/PREFERENCE: English ACCENT PREFERENCE:  Level A-B (Native or Near-Native English Accent Required) REGION PREFERENCES: Any What we offer Competitive rates Weekly payments Various open roles are available Free training and upskilling Constant support and guidance A vibrant community always ready to support you And more!