Location: Oakland, California, United States, AMER
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
Fivetran and dbt Labs is building data pipelines to power the modern data stack for thousands of companies.
Fivetran is looking for a high-performance, experienced engineer to be a part of a team of Site Reliability Engineers. You will be working closely with engineering teams, product managers, as well as support and sales engineers to build the future of the Fivetran Data Platform Reliability.
As a member of the Site Reliability Engineering team, you will take ownership of the overall performance and reliability of Fivetran’s infrastructure, the robustness of the deployment pipeline, as well as timely and effective incident response and resolution. You will take responsibility for the growth and stability of Fivetran’s infrastructure, and be a key player driving effective incident response and overall issue avoidance.
This is a full-time position based out of our
Oakland, CA office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.
What You’ll Do
Responsible for ongoing reliability and robustness of Fivetran’s production infrastructure by monitoring availability, capacity, and throughput.
Evolve systems by adding reliability into our product roadmap
Coordinate the re-prioritize or fix critical bugs for support or sales requirements as needed
Make recommendations to production infrastructure by interfacing with engineering to ensure 100% availability
Ensure scalable artifacts deployment to all environments by automation scripts
Constantly monitor infrastructure vulnerabilities and remedy them by working with the security team
Skills We’re Looking For
Expertise in managed Kubernetes (EKS, AKS and GKE)
Expertise of Cloud Platforms and related tooling: AWS, Azure, GCP, Terraform, Ansible, Buildkite, Pulumi and ArgoCD
Expertise in Python Programming.
Expertise with Linux operating systems internals and administration
Expertise with cloud networking like VPNs, Privatelinks, and Private Service connect (GCP)
Experience with databases such as PostgreSQL
Bonus Skills
Bonus if you have Java, GO Programing
#LI-HYBRID #LI-EM1
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Oakland Pay Range
$232,338
—
$290,422 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Требуется DevOps/SRE инженер для outstaff проекта на удалёнку из Европы.
Требования:
— Опыт работы с AWS, Terraform, Kubernetes, включая продуктовую эксплуатацию в высоконагруженных системах.
— Знания ядра Linux: академическая/теоретическая база и практическое применение.
Будет плюсом:
— Опыт работы с Azure.
— Ежедневная работа с AI.
О проекте
Приглашаем DevOps / SRE инженеров в команду сопровождения бизнес-приложений. Предстоит заниматься сопровождением крупной корпоративной системы на базе ELMA365 и связанных с ней сервисов и интеграций.
Команда DevOps отвечает за инфраструктурную часть: Kubernetes, CI/CD, развёртывание приложений и сопровождение релизов. Поддержка непосредственно коробочного решения ELMA365 осуществляется на стороне вендора. Это расширение существующей команды. Рассматриваем специалистов уровня Middle / Middle+ / Senior. В приоритете опытные и самостоятельные инженеры.
Задачи:
— сопровождение Kubernetes-кластеров;
— развёртывание приложений и сервисов на стендах;
— раскатка и обновление релизов;
— настройка и сопровождение CI/CD-процессов;
— разработка и поддержка Jenkins pipelines;
— работа с Helm;
— выполнение change-задач;
— сопровождение существующей инфраструктуры;
— диагностика проблем в работе приложений и сервисов;
— анализ логов и состояния сервисов;
— участие во второй линии поддержки;
— взаимодействие с разработчиками, системными администраторами, архитекторами, инфраструктурными командами и другими смежными подразделениями;
— автоматизация рутинных операций;
— подготовка и актуализация технической документации.
Технологический стек:
Основной стек:
Kubernetes 1.33 Cloud;
Helm;
Jenkins / CI/CD;
Linux;
Docker.
Также используются:
Ansible;
Nexus / Docker Registry;
Bitbucket;
Zabbix;
Grafana / Prometheus;
ELK;
Jira / Service Desk.
Требования
— коммерческий опыт работы DevOps / SRE;
— уверенное практическое знание Kubernetes;
— опыт самостоятельного развёртывания и настройки Kubernetes-кластеров;
— опыт deployment приложений в Kubernetes;
— уверенное владение Helm;
— опыт работы с CI/CD;
— практический опыт работы с Jenkins;
— знание Linux на уровне администратора;
— понимание принципов работы микросервисных и клиент-серверных приложений;
— способность самостоятельно разбираться в проблемах и доводить задачи до результата;
— хорошие навыки коммуникации и взаимодействия со смежными командами.
Будет преимуществом:
— умение самостоятельно писать Dockerfile;
— опыт автоматизации с помощью Ansible;
— опыт работы с Nexus / Docker Registry;
— Bitbucket;
— Prometheus / Grafana;
— Zabbix;
— ELK;
— опыт работы с enterprise-приложениями;
— использование генеративных AI-инструментов в работе;
— опыт создания AI-агентов.
Команда и формат работы:
Вы будете работать в команде DevOps из 14 специалистов.
За отдельными системами закреплены свои DevOps-инженеры. В работе также участвуют отдельные команды инфраструктуры, системного администрирования, информационной безопасности и архитектуры.
Работа организована по задачам: дейлики, спринты, change-задачи и сопровождение систем.
Дежурств и on-call в рамках позиции нет — за реагирование на алерты и инциденты отвечает отдельное подразделение.
Условия:
— полностью удалённая работа из любой точки РФ;
— общие очные встречи команды ориентировочно 1 раз в квартал;
— официальное оформление;
— ДМС с первого дня;
— льготные ипотечные условия кредитования;
— корпоративная пенсионная программа;
— скидки на продукты компаний-партнёров;
— обучение за счёт компании: онлайн-курсы, корпоративная библиотека, корпоративный университет, тренинги и митапы;
— возможность профессионального развития и получения новой квалификации.
Garner Health is a healthcare technology startup focused on reducing employee health insurance costs for large companies by transforming the U.S. healthcare system using proprietary clinical metrics and AI.
About the role:
We are seeking a Senior Site Reliability Engineer to own the reliability, performance, and resilience of the cloud infrastructure powering Garner’s products and AI/ML workloads. This role is part of the Platform Engineering team and involves defining and upholding SLOs, leading incident response, and driving automation and standards to enable faster and more reliable shipping by engineers. The role emphasizes automation-first approaches using AI tools to convert manual operational work into monitored, hands-free processes.
Responsibilities:
— Own end-to-end reliability, performance, and resilience of cloud environments (AWS, Kubernetes), including AI/ML workloads
— Define, measure, and uphold SLOs across critical services
— Lead incident response, participate in on-call rotation, conduct root cause analysis, and review infrastructure changes
— Build and maintain monitoring, alerting, and observability systems
— Translate scaling requirements into automated infrastructure-as-code deliverables using Terraform
— Identify and implement cost-efficiency and performance improvements across the stack
— Reduce operational toil and tech debt through AI-driven automation
— Build and maintain deployment and observability standards to empower engineering teams
— Ensure infrastructure and operations comply with security and HIPAA requirements
Requirements:
— 4+ years of hands-on experience operating production cloud infrastructure at scale in SRE, DevOps, or platform engineering roles
— Deep expertise with Kubernetes and Terraform in cloud-first environments (AWS preferred)
— Strong experience with production observability: defining SLOs, monitoring, alerting, incident response, and blameless post-incident reviews
— Strong software engineering skills in Python or Go applied to infrastructure automation; experience with Kubernetes APIs is a plus
— Experience optimizing cloud cost and performance across compute, storage, and networking
— Experience supporting AI/ML or data-intensive workloads in production is a plus
— Experience in security-conscious or regulated environments (HIPAA, SOC 2) is a plus
— Familiarity or strong motivation to use AI tools (e.g., Claude) for engineering and operations workflows
— Commitment to high performance, accountability, and authentic feedback
Technologies used:
AWS, Kubernetes, Terraform, Istio, Python, Go, TypeScript, Postgres, NATS, Datadog, GitLab
Additional information:
— Remote position with occasional travel to NYC headquarters
— No visa sponsorship available
— Compensation range: $191,000 - $226,000 per year plus equity and benefits including flexible PTO, medical/dental/vision plans, 401(k) with company match, flexible spending accounts, and Teladoc Health
— Equal Employment Opportunity employer committed to diversity and accommodations for disabilities
Location: Russia
Workplace: hybrid
ABOUT YOU
We are looking for a Site Reliability Engineer who is pragmatic, product-minded, and equally comfortable writing code and running production systems to join our Infrastructure department's SRE team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to own the application-level infrastructure and reliability of a high-traffic commerce domain end to end - from deploy pipelines and Kubernetes manifests to SLOs, capacity planning, and production readiness.
Strong Kubernetes, observability, and software engineering skills are essential, along with experience in operating production services in a cloud environment (GCP/GKE or comparable) and partnering closely with product development teams. The ability to hold a dual perspective - understanding both how developers ship features and what infrastructure needs to stay reliable - and to bring the reliability lens into design decisions early will be key to your success in this role.
If you're passionate about making complex distributed systems boringly reliable and love building the commerce and monetization backbone that lets game developers around the world get paid, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Own the application-level infrastructure: Helm charts, Terraform configurations, Kubernetes deployments, runtime configuration, and service-level networking and integrations
Own the domain's observability: design and implement SLOs/SLIs, monitors, alerts, and dashboards for critical services on Datadog and OpenTelemetry-based tooling
Help to set up and evolve CI/CD pipelines for domain services (GitLab CI, GitHub Actions), including deploy and rollback automation
Perform capacity planning and performance tuning ahead of expected load - product launches, sales events, and regional rollouts - including load testing and performance regression investigation
Run Production Readiness Reviews for new services and major changes; define and enforce what "production-ready" means for the domain
Support domain incident response: assist with deep investigation of complex incidents, contribute to post-mortems, drive follow-up reliability improvements, and maintain runbooks
Build domain-specific automation that reduces operational toil: runbook automation, deploy helpers, recurring operational scripts
Maintain and drive a forward-looking reliability roadmap for the domain together with product engineering leads
Participate in product team planning, refinements, and architecture reviews, bringing the reliability perspective before design decisions become expensive to change
Co-author company-wide SLO/SLI, capacity, and operational standards together with the broader SRE team; contribute improvements directly to shared SRE-operated subsystems
Participate in the SRE duty rotation, supporting developers across the company
Qualifications & Skills
3+ years of proven SRE, DevOps, or platform engineering experience: on-call or incident response duty, SLO/monitoring ownership, deploy pipeline and infrastructure work for production services
Software development background: you have built and shipped backend services, not only operated them - comfortable reading application code during an investigation and writing production-quality automation in at least one language (e.g., Go, PHP)
Hands-on Kubernetes experience: Helm, manifests, deploy strategies, debugging application-level performance and networking issues (GKE or another managed Kubernetes)
Solid observability practice: building monitors, dashboards, and SLOs/SLIs on a modern platform (Datadog preferred; Prometheus/Grafana experience also relevant), familiarity with OpenTelemetry
Infrastructure as Code exposure (Terraform/Terragrunt) for collaboration with platform teams
GCP experience (IAM, networking, managed services)
Experience building and maintaining CI/CD pipelines (GitLab CI and/or GitHub Actions)
Programming/scripting proficiency sufficient to build automation and tooling (e.g., Python, Go, or Bash)
Practical experience with incident response, post-mortems, and driving reliability improvements from incidents
Strong collaboration and communication skills — this role works embedded with product development teams daily
Experience in payments, fintech, e-commerce, or gaming — high-traffic transactional systems
Nice to Have:
Kubernetes certifications
Google Cloud Platform certifications
HashiCorp certifications
Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
Location: Baku
Workplace: hybrid
ABOUT YOU
We are looking for a Site Reliability Engineer who is pragmatic, product-minded, and equally comfortable writing code and running production systems to join our Infrastructure department's SRE team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to own the application-level infrastructure and reliability of a high-traffic commerce domain end to end - from deploy pipelines and Kubernetes manifests to SLOs, capacity planning, and production readiness.
Strong Kubernetes, observability, and software engineering skills are essential, along with experience in operating production services in a cloud environment (GCP/GKE or comparable) and partnering closely with product development teams. The ability to hold a dual perspective - understanding both how developers ship features and what infrastructure needs to stay reliable - and to bring the reliability lens into design decisions early will be key to your success in this role.
If you're passionate about making complex distributed systems boringly reliable and love building the commerce and monetization backbone that lets game developers around the world get paid, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Own the application-level infrastructure: Helm charts, Terraform configurations, Kubernetes deployments, runtime configuration, and service-level networking and integrations
Own the domain's observability: design and implement SLOs/SLIs, monitors, alerts, and dashboards for critical services on Datadog and OpenTelemetry-based tooling
Help to set up and evolve CI/CD pipelines for domain services (GitLab CI, GitHub Actions), including deploy and rollback automation
Perform capacity planning and performance tuning ahead of expected load - product launches, sales events, and regional rollouts - including load testing and performance regression investigation
Run Production Readiness Reviews for new services and major changes; define and enforce what "production-ready" means for the domain
Support domain incident response: assist with deep investigation of complex incidents, contribute to post-mortems, drive follow-up reliability improvements, and maintain runbooks
Build domain-specific automation that reduces operational toil: runbook automation, deploy helpers, recurring operational scripts
Maintain and drive a forward-looking reliability roadmap for the domain together with product engineering leads
Participate in product team planning, refinements, and architecture reviews, bringing the reliability perspective before design decisions become expensive to change
Co-author company-wide SLO/SLI, capacity, and operational standards together with the broader SRE team; contribute improvements directly to shared SRE-operated subsystems
Participate in the SRE duty rotation, supporting developers across the company
Qualifications & Skills
3+ years of proven SRE, DevOps, or platform engineering experience: on-call or incident response duty, SLO/monitoring ownership, deploy pipeline and infrastructure work for production services
Software development background: you have built and shipped backend services, not only operated them - comfortable reading application code during an investigation and writing production-quality automation in at least one language (e.g., Go, PHP)
Hands-on Kubernetes experience: Helm, manifests, deploy strategies, debugging application-level performance and networking issues (GKE or another managed Kubernetes)
Solid observability practice: building monitors, dashboards, and SLOs/SLIs on a modern platform (Datadog preferred; Prometheus/Grafana experience also relevant), familiarity with OpenTelemetry
Infrastructure as Code exposure (Terraform/Terragrunt) for collaboration with platform teams
GCP experience (IAM, networking, managed services)
Experience building and maintaining CI/CD pipelines (GitLab CI and/or GitHub Actions)
Programming/scripting proficiency sufficient to build automation and tooling (e.g., Python, Go, or Bash)
Practical experience with incident response, post-mortems, and driving reliability improvements from incidents
Strong collaboration and communication skills — this role works embedded with product development teams daily
Experience in payments, fintech, e-commerce, or gaming — high-traffic transactional systems
Nice to Have:
Kubernetes certifications
Google Cloud Platform certifications
HashiCorp certifications
Benefits
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play.
Equal Employment Opportunity Statement
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration
For the Site Reliability Engineer position, we will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification
Relevance to Job Responsibilities
The background check is relevant to this position because of the following role responsibilities:
Accessing confidential company data
Handling infrastructure that processes sensitive financial transactions
Ensuring compliance with regulatory requirements
Rights Under the Fair Chance Act
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
Задачи:
— разворачивание новых web-сервисов в инфраструктуре компании;
— поддержание высокой доступности этих highload web-сервисов;
— ответственность за сохранность данных;
— автоматизация процессов;
— взаимодействие с командами разработки/PM/GM;
— поддержка документации в актуальном состоянии.
Требования:
— администрирование (Linux/Unix) от 3-х лет;
— умение дебажить проблемы (top, iostat, iotop, strace, ltrace, tcpdump/wireshark, traceroute, mtr и другие);
— понимание стека tcp/ip, пакетные фильтры;
— администрирование Kubernetes;
— понимание контейнеризации (docker/lxc), умение писать Dockerfile;
— умение создавать шаблоны в Helm;
— владение любым скриптовым языком программирования (Python/Bash или другие);
— знание систем управления конфигурациями (saltstack/ansible или другие);
— опыт написания CI/CD пайплайнов в Gitlab-ci/Jenkins или другие;
— базовое понимание и конфигурирование Nginx;
— опыт администрирования реляционных баз данных (Mysql и Postgresql);
— умение настраивать бэкапы баз данных, репликацию, навыки дебага баз данных, умение искать и анализировать медленные запросы;
— знания английского языка на уровне чтения и понимания технической документации;
— коммуникабельность, инициативность, самостоятельность.
Будет плюсом:
— понимание основ методологии SRE;
— понимание основ методологии DevOps;
— опыт администрирования ceph и radosgw (s3).
Условия:
— сложные и интересные задачи, быстрый рост и амбициозные цели перед проектом;
— сильная команда специалистов по разным направлениям;
— отличная рабочая атмосфера и отсутствие бюрократии;
— возможность реализовывать собственные идеи на проекте, участвовать в разных этапах реализации проектов, проявлять инициативу и воплощать идеи в жизнь.
Location: Dublin, Dublin, Ireland, EMEA
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
Fivetran is building data pipelines to power the modern data stack for thousands of companies.
We’re looking for a high-performance, experienced engineer to be a part of a team of Site Reliability Engineers. You will be working closely with engineering teams, product managers, as well as support, sales engineers and solution architects to build the future of the Fivetran Data Platform Reliability.
This is a full-time position based out of our Dublin office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.
Technologies You’ll Use
Cloud Service Providers(CSPs): AWS, Azure and Google Cloud
Kubernetes: Managed Kubernetes services (EKS, AKS and GKE)
Continuous Integration tools: github actions, Buildkite
Continuous Delivery: ArgoCd
Databases: Postgres and all the major Databases
Languages: Go, Java
Scripts: Typescript, Python, Shell
IaC: Terraform and Pulumi
RESTful API: FastAPI
Cloud networking: Privatelinks in Azure and AWS, Private service connect in GCP and site-to-site VPN tunnels in all 3 major cloud service providers - AWS, Azure and Google Cloud
What You’ll Do
As a member of the Site Reliability Engineering team, you will take ownership over the overall performance and reliability of Fivetran’s infrastructure, the robustness of the deployment pipeline, as well as timely and effective incident response and resolution. You will take responsibility for the growth and stability of Fivetran’s infrastructure, and be a key player driving effective incident response and overall issue avoidance.
Responsible for ongoing reliability and robustness of Fivetran’s production infrastructure by monitoring availability, capacity, and throughput.
Evolve systems by adding reliability into our product roadmap
Coordinate the re-prioritise or fix critical bugs for support or sales requirements as needed
Make recommendations to production infrastructure by interfacing with engineering to ensure 100% availability
Ensure scalable artifacts deployment to all environments by automation scripts
Constantly monitor infrastructure vulnerabilities and remedy them by working with the security team
Skills We’re Looking For
Expertise in managed Kubernetes (EKS, AKS, and GKE).
Knowledge of Cloud Platforms and related tooling: AWS, Azure, Google Cloud (GCP), Terraform, Ansible, Buildkite, Pulumi and ArgoCD.
Experience in Python/Shell scripting and Go Language. Bonus if you have Java.
Experience with Linux operating systems internals and administration
Experience with cloud networking like Site-to-Site VPNs, Privatelinks and Private Service connect (GCP)
AI-assisted engineering: Experience using AI tools for code review, automation, incident analysis, documentation, and reducing operational toil.
Bonus Skills
5+ years of experience working with SaaS products at scale
Experience with databases such as PostgreSQL
#LI-IM1
#LI-HYBRID
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: United States (Remote); United Kingdom (Remote)
Workplace: Remote
About Teleport
Don't wait for the future of infrastructure. Be part of it.
Teleport is the AI Infrastructure Identity Company. We're solving one of the hardest problems in security: giving every human, machine, workload, and AI agent a cryptographically secured identity, improving engineering velocity while maintaining security. We make trusted computing simple. This gives you the freedom, power, and autonomy to build and innovate with confidence.
Remote-first and globally distributed, we work with companies like Nasdaq, DoorDash, and Elastic to secure infrastructure for an AI world.
About the Role
We're looking for a Forward Deployed Engineer that will work directly with customers to ensure successful Teleport deployments.
You will meet regularly with customers, understand pain points blocking deployments and remove roadblocks. This includes writing and fixing IaC deployments (like Helm charts), developing workarounds, and writing Go code to fix bugs and implement small features.
For more complex issues, you will work with customers to articulate the problem they are trying to solve, gather requirements, and make the business case to the product and engineering teams to invest in resolving the issue.
What You'll Do
- This job sits at the intersection of product, engineering, and revenue.
- You won't just work closely with the engineering team, you will be on the engineering team.
- The range of problem solving includes networking, performance, security and integrations with existing systems.
- Most of the code you will write will be open source.
- Our products are loved by their users, you'll get to meet them regularly.
What We're Looking For
- Excellent communication skills.
- Willing to travel to customer sites.
- Infrastructure as Code (IaC) experience (like Terraform, Ansible, Helm).
- Linux systems engineering experience.
- Go or Rust experience.
- As we are a startup, you should be comfortable changing the area of focus and working directly with customers.
How We Hire
- You will join 30 minute intro call and we will walk you through the compensation, interview process and requirements
- You will join a 30 minute call with the hiring manager, and we will walk you through the take home exercise and help answer questions
- You join a Slack channel and submit a coding challenge https://github.com/gravitational/careers/blob/main/challenges/sre/challenge.md using Github
Why Teleport
You're joining a company where the problem is real, the team is small, and your work shows up directly in the product. We're not a big company, you won't get lost in a crowd. You'll have the freedom and autonomy to do what you're great at, alongside teammates who care about doing it right and want to see you succeed. The work is collaborative, there's real room to grow, and the mission is one worth showing up for.
Remote-first and globally distributed, we're genuinely passionate about what we're building.
The Benefits
At Teleport, we believe your career is more important than a list of perks. That's why we focus on making your day-to-day the best it can be — giving you the autonomy, access, and support to do the best work of your career.
- Extensive health coverage
- Annual expense budget
- Rest and recovery policies that maximize your ability to recharge
- Investment in your future with retirement savings plans
- Professional development opportunities
Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.
Candidate Privacy Notice: For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at goteleport.com/legal/apply/job-applicant/ http://goteleport.com/legal/apply/job-applicant/
Location: Montreal
Workplace: remote
ABOUT YOU
We are looking for a Site Reliability Engineer (Monetization) who is pragmatic, product-minded, and equally comfortable writing code and running production systems to join our Infrastructure department's SRE team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to own the application-level infrastructure and reliability of a high-traffic commerce domain end to end - from deploy pipelines and Kubernetes manifests to SLOs, capacity planning, and production readiness.
Strong Kubernetes, observability, and software engineering skills are essential, along with experience in operating production services in a cloud environment (GCP/GKE or comparable) and partnering closely with product development teams. The ability to hold a dual perspective - understanding both how developers ship features and what infrastructure needs to stay reliable - and to bring the reliability lens into design decisions early will be key to your success in this role.
This is a hybrid embedded role: you remain part of the SRE organization (practices, standards, duty rotation) while being functionally embedded into the Monetization product domain. You'll build long-term working relationships with the domain's engineering teams, own a meaningful share of their application infrastructure execution, and co-author the reliability practices used company-wide.
If you're passionate about making complex distributed systems boringly reliable and love building the commerce and monetization backbone that lets game developers around the world get paid, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Own the application-level infrastructure of the Monetization domain: Helm charts, Terraform configurations, Kubernetes deployments, runtime configuration, and service-level networking and integrations
Own the domain's observability: design and implement SLOs/SLIs, monitors, alerts, and dashboards for critical services on Datadog and OpenTelemetry-based tooling
Help to set up and evolve CI/CD pipelines for domain services (GitLab CI, GitHub Actions), including deploy and rollback automation
Perform capacity planning and performance tuning ahead of expected load - product launches, sales events, and regional rollouts - including load testing and performance regression investigation
Run Production Readiness Reviews for new services and major changes; define and enforce what "production-ready" means for the domain
Support domain incident response: assist with deep investigation of complex incidents, contribute to post-mortems, drive follow-up reliability improvements, and maintain runbooks
Build domain-specific automation that reduces operational toil: runbook automation, deploy helpers, recurring operational scripts
Maintain and drive a forward-looking reliability roadmap for the domain together with product engineering leads
Participate in product team planning, refinements, and architecture reviews, bringing the reliability perspective before design decisions become expensive to change
Co-author company-wide SLO/SLI, capacity, and operational standards together with the broader SRE team; contribute improvements directly to shared SRE-operated subsystems
Participate in the SRE duty rotation, supporting developers across the company
Qualifications & Skills
3+ years of proven SRE, DevOps, or platform engineering experience: on-call or incident response duty, SLO/monitoring ownership, deploy pipeline and infrastructure work for production services
Software development background: you have built and shipped backend services, not only operated them - comfortable reading application code during an investigation and writing production-quality automation in at least one language (e.g., Go, PHP)
Hands-on Kubernetes experience: Helm, manifests, deploy strategies, debugging application-level performance and networking issues (GKE or another managed Kubernetes)
Solid observability practice: building monitors, dashboards, and SLOs/SLIs on a modern platform (Datadog preferred; Prometheus/Grafana experience also relevant), familiarity with OpenTelemetry
Infrastructure as Code exposure (Terraform/Terragrunt) for collaboration with platform teams
GCP experience (IAM, networking, managed services)
Experience building and maintaining CI/CD pipelines (GitLab CI and/or GitHub Actions)
Programming/scripting proficiency sufficient to build automation and tooling (e.g., Python, Go, or Bash)
Practical experience with incident response, post-mortems, and driving reliability improvements from incidents
Strong collaboration and communication skills — this role works embedded with product development teams daily
Experience in payments, fintech, e-commerce, or gaming — high-traffic transactional systems
Nice to Have:
Kubernetes certifications
Google Cloud Platform certifications
HashiCorp certifications
Benefits
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play.
Equal Employment Opportunity Statement
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration
For the Site Reliability Engineer (Monetization) position, we will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification
Relevance to Job Responsibilities
The background check is relevant to this position because of the following role responsibilities:
Accessing confidential company data
Handling infrastructure that processes sensitive financial transactions
Ensuring compliance with regulatory requirements
Rights Under the Fair Chance Act
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
Salary varies depending on experience level and location.
Обязанности:
— Объединить наблюдаемость и эксплуатацию для легаси и нового стека в единый стандарт;
— Построить рабочий алертинг с приоритизацией и эскалациями, чтобы снизить шум и ускорить реакцию;
— Запустить стабильный процесс инцидент менеджмента: triage, роли, коммуникации, пост мортем, контроль действий после аварий;
— Поставить дежурства 24/7 с понятной ротацией и runbooks;
— Обеспечить безопасную поэтапную миграцию к GitOps без просадки SLA.
Требования:
— Опыт в роли Senior SRE/DevOps;
— Опыт работы в продакшн средах с гибридом Bare metal и Kubernetes;
— Умение строить observability: метрики, логи, SLI/SLO, алертинг по сервисным сигналам;
— Опыт ведения инцидентов как Incident Commander и проведения RCA;
— Опыт настройки дежурств, runbooks и операционных процессов;
— Сильные Linux и сетевые навыки, понимание edge/DNS/TLS/LB;
— Умение работать кросс-функционально и доводить изменения до эксплуатационного результата.
Требования по стеку:
Linux, Kubernetes, Helm, Prometheus/VictoriaMetrics, Grafana, CI/CD, IaC, GitOps-практики (ArgoCD/Flux как целевая модель), SRE-методики: SLI/SLO, error budgets, incident response, postmortem culture.
Будет плюсом:
— Опыт с игровыми или realtime системами;
— Опыт эксплуатации PostgreSQL и RabbitMQ, включая backup/restore drills;
— Опыт с Cloudflare, DNS/CDN и multi-region routing;
— Автоматизация SRE-задач на Python/Go/Bash;
— Опыт chaos/game day практик.
Условия:
— Удаленная работа из любого гео в ±3 часах от МСК или гибрид из офиса в Казани;
— Открыты к разным форматам оформления;
— Гибкое начало рабочего дня, 5 дополнительных выходных в год;
— Баланс между перфомансом и здоровым ворк-лайф балансом;
— Возможности для развития, инициативы и профессионального роста.
Location: Berlin, Germany
Workplace: remote
ABOUT YOU
We are looking for an Operations Engineer who is technically curious, detail-oriented, a strong communicator, and proactive to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to monitor and investigate production issues across a global platform, help improve how we detect and respond to incidents, analyze trends and patterns in production data, and contribute to better communication with partners and stakeholders during incidents.
Strong troubleshooting skills, observability platform experience, and scripting ability are essential, along with experience in SRE, DevOps, production operations, or NOC environments supporting high-availability platforms in the gaming industry. The ability to communicate clearly and effectively in English — both written and verbal — when writing incident updates, shift handoffs, and status page communications will be key to your success in this role.
If you’re passionate about keeping critical systems running and continuously improving operational processes and love being the first to spot issues and the one who drives them to resolution for game developers and players worldwide, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
Serve as the primary dashboard monitor during your shift — continuously watch the GTO Operational Dashboard in Datadog, detect anomalies by correlating signals across APM, logs, metrics, synthetic tests, and Real User Monitoring, and determine whether alerts warrant an incident ticket or can be resolved through immediate investigation.
Triage and investigate production incidents — create incident tickets in JIRA Service Management, perform initial technical investigation using Datadog (traces, logs, infrastructure and application metrics), determine blast radius and likely root cause domain, and route to the correct team (Product SRE, Infrastructure SRE, or Engineering) using the smart routing model.
Own lower-severity incidents end-to-end from detection through resolution — diagnose, execute runbook procedures, and resolve without escalation where possible. Escalate promptly when an incident is unresolved within defined thresholds or requires a code-level fix.
Support the TSO Lead during major incidents as the technical right hand in the war room — surface real-time data (error rates, impact scope, deployment history, related alerts), maintain the incident ticket with live timeline entries and linked evidence, and execute mitigation actions as directed.
Draft incident communications under TSO Lead direction, including internal Slack updates, stakeholder notifications, and customer-facing status page updates (status.xsolla.com). Support clear, timely communication throughout the incident lifecycle.
During non-incident periods, analyze incident trends, recurring issues, and production bugs — compile data from Datadog, JIRA, and Slack, identify patterns, and contribute findings to regular reports for product and engineering teams.
Compile incident timelines and draft initial PIR documents for Post-Incident Review preparation. Track PIR action items post-session and flag overdue items to the TSO Lead.
Build and maintain operational automation (alert enrichment scripts, incident templates, Slack workflows, dashboard widgets) and contribute to runbook development — documenting new resolution procedures so they can be repeated by any Operations Engineer on any shift.
Conduct structured shift handoffs covering active incidents, at-risk services, upcoming deployments, and follow-up items. Participate in knowledge transfer sessions with SREs to continuously expand independent resolution capability.
Cover for the TSO Lead during vacations, absences, or emergencies — including severity classification, escalation decisions, stakeholder communications, and basic Incident Commander functions.
Publish health reports of critical apps periodically.
Qualifications:
Previous experience working at a gaming company is required — you understand the pace, player expectations, live operations dynamics, and the operational demands of the gaming industry.
4+ years of experience in SRE, DevOps, production operations, NOC, or technical operations in a high-availability environment.
Strong troubleshooting and investigation skills — ability to take an alert or user-reported symptom and methodically trace it through the stack: application logs, APM traces, infrastructure metrics, database queries, and network paths.
Hands-on experience with Datadog (or equivalent observability platform: Grafana, Splunk, New Relic, Elastic) — navigating APM, building log queries, reading infrastructure dashboards, interpreting SLO burn rates, and configuring monitors and alerts.
Proficiency in at least one scripting language: Python, Go, or Bash. You will write automation scripts, build operational tooling, and work with APIs.
Clear written and verbal communication skills in English — ability to write incident tickets, investigation notes, Slack updates, shift handoff reports, status page communications, and PIR drafts that are clear, concise, and useful to both technical and non-technical audiences.
Working knowledge of Kubernetes and cloud infrastructure (GCP preferred, AWS/Azure acceptable) — understanding of pods, deployments, services, ingress, node health, and how to investigate Kubernetes-related production issues.
Understanding of SLOs, error budgets, and burn-rate alerting — knowing what a multi-window burn-rate alert means, how error budgets deplete, and how SLO breaches translate into incident severity.
Experience with incident management tooling: JIRA or JIRA Service Management, PagerDuty or OpsGenie, Slack, and Confluence.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive monitoring, or automated remediation.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) is required.
Nice to Have:
Familiarity with Datadog Service Catalog, synthetic monitoring, and RUM (Real User Monitoring).
Experience with distributed systems debugging: tracing failures across microservices, understanding cascading failures, and reading distributed traces end-to-end.
Exposure to database operations (MySQL, PostgreSQL, Redis, Kafka) at a level sufficient to investigate connection pool exhaustion, replication lag, slow queries, or queue backlogs during incidents.
Familiarity with CI/CD pipelines and deployment tooling (GitLab CI, ArgoCD, Helm) — enough to correlate recent deployments with production issues and identify rollback targets.
JIRA Service Management administration experience: workflows, automation rules, SLA timers, and queues.
ITIL Foundation certification is a plus but not required — practical experience matters more.
Benefits
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off, Gym membership, monthly train ticket and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally.
Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.
By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.
Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Berlin, Germany
Workplace: remote
ABOUT YOU
We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews.
Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms in the gaming industry. The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role.
If you’re passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com).
Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates.
Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio.
Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis.
Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management.
Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents.
Qualifications:
Previous experience working at a gaming company is required — you understand the pace, player expectations, live operations dynamics, and the operational demands of the gaming industry.
6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems.
Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure.
Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism.
Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows.
Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring.
Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence.
Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams.
Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required.
Nice to Have:
Experience with customer/partner-facing incident communications and status page management.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation.
JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions.
Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs.
Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences.
Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems.
ITIL certification (Foundation or higher) is a plus but not required.
Benefits
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off, Gym membership, monthly train ticket and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally.
Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.
By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.
Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
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Location: Republic of Ireland (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a remote opportunity and we are looking for candidates from the UK, Sweden, Spain, Germany or Ireland.
About the role:
Grafana Cloud runs Mimir, Loki, Tempo and Pyroscope as multi-tenant SaaS databases across AWS, GCP and Azure in regions worldwide. Our highest-SLA customers depend on them to run their businesses. We’re looking for a Staff Software Engineer to keep these systems reliable at scale.
The role combines building and operating. You’ll write the software, automation and product changes that make our databases more reliable, including changes to the Mimir, Loki and Tempo codebases where reliability calls for it. You’ll also be on call for our highest-SLA customers and handle the operational work that comes with it. You’ll bring a production mindset to product engineering and engineering rigor to reliability, and you’ll set technical direction across squads.
What You’ll Do
Build reliability into the product.
Write production code in our services, tooling and the Mimir, Loki and Tempo codebases that makes our databases more resilient, self-healing and scalable as demand grows quickly.
Build automation and platform tooling
that removes toil and scales our reliability practices across regions and cloud providers.
Lead technical design.
Author design docs, review others’ designs and PRs, and shape feature design so it’s scalable and operable from day one.
Own the SLO framework.
Define and evolve per-tenant SLOs and reliability models. Use SLO burn and incident learnings to find and fix the causes of failure in the systems themselves.
Improve observability and alerting
so we find problems before customers do, and so escalations are actionable rather than noisy.
Be on call for our highest-SLA customers.
Act as a technical escalation point for complex customer environments. Lead customer-impacting incident response, including customer bridge calls when needed, and write blameless post-incident reviews that lead to engineering fixes.
Handle the operational work that comes from on-call.
This includes investigating customer escalations, following up on incident actions, tuning capacity and configuration, and turning recurring issues into permanent fixes or automation.
Multiply the team.
Mentor engineers, teach reliability practices that teams adopt early in development, and work with engineering leadership on roadmaps and product strategy.
We highly value those who are intellectually curious, who default to transparency, possess a high bias towards action, and who are also kind (this is important!)
On-Call
Weekday on-call is 12-hour shifts, Monday to Friday, split between North America and Europe so you cover your local working hours. Weekends are covered by a separate 24-hour rotation. You’ll take a weekend roughly once every six to eight weeks.
What We’re Looking For:
8+ years of software engineering experience, including significant time building and owning distributed systems in production.
Strong production software skills, ideally in at least one object-oriented language. You write clean, tested code and can make targeted changes in large open-source codebases you didn’t write.
Deep understanding of distributed systems: performance, scaling and failure modes. You can reason about how a system will break before it does.
Experience running multi-tenant systems at scale on Kubernetes in AWS, GCP or Azure, with infrastructure-as-code tools such as Terraform, Helm or Jsonnet.
Hands-on experience designing and implementing SLOs.
Experience being on call for production systems. You troubleshoot calmly and methodically under pressure, and you’ve taken part in blameless incident response and written high-quality post-incident reviews.
Staff-level technical leadership: driving cross-team projects, setting technical direction and making the engineers around you better.
Working knowledge of Linux internals, networking and cloud storage.
Nice to Have:
Experience with Mimir, Loki, Tempo, Pyroscope, Prometheus or other observability and time-series databases.
Open-source contributions.
Customer reliability engineering (CRE) or customer-facing escalation experience.1
In Ireland, the Base compensation range for this role is €117,600 - €141,120. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed
here
.
#LI-Remote
#LI-Remote
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Задачи:
— Обеспечивать надёжность и доступность сервисов на bare metal с Kubernetes поверх железа
— Строить и поддерживать observability (Prometheus, Grafana, Loki): метрики, дашборды, алерты, SLO/SLI
— Реагировать на инциденты, проводить post-mortem и устранять причины, а не симптомы
— Тюнить PostgreSQL и другие БД под продакшен-нагрузку, искать боттлнеки
— Поддерживать CI/CD (GHES, ArgoCD), снижать время и риск деплоев
— Сетевая инфраструктура: маршрутизация, сегментация, балансировка нагрузки, безопасность
— On-premise и air-gapped поставки (~10%)
— Capacity planning и работа над снижением toil
— Безопасность, которая не тормозит команду
— Взаимодействие с командой разработки и инженерами клиентов
Требования:
— Глубокий опыт bare metal — без облачных абстракций
— Понимание внутреннего устройства Kubernetes, а не только манифестов
— Опыт устранения продакшен-инцидентов под давлением, умение быстро находить root cause
— Тюнинг БД под нагрузкой (приоритет — PostgreSQL)
— Опыт построения observability и систем алертинга с нуля
— Опыт on-prem и air-gapped развёртываний
— Сети: L2/L3, routing, firewall, VPN
— Продакшен Linux troubleshooting
— Подход security-mindset с балансом на скорость доставки
— Высокая автономность при работе с незнакомым стеком
— Видение инфраструктуры за пределами текущей задачи
— Английский B2+
Будет плюсом:
— Опыт с GPU-кластерами для AI
— Ceph/ZFS/распределённые хранилища
— Опыт hardening/compliance для гос. заказчиков
— Air-gap CI/CD
Не ищем:
— YAML-инженеров, которые только применяют готовые манифесты. Нужен человек, который понимает, что происходит под капотом — и готов первым встать ночью, если что-то упало.
ГибридАбу Даби
УдалённоmiddleГеография найма не уточнена
Montevideo
УдалённоseniorСША
ГибридRussia
ГибридBaku
seniorDublin, Dublin, Ireland, EMEA
УдалённоUnited States (Remote); United Kingdom (Remote)
