• Управлять коллективом, состоящим из пяти и более менеджеров, развивая команду и способствуя её укреплению. • Выстраивать эффективную модель работы B2B, включающую все этапы: от поиска клиентов до заключения договоров.
• Руководство производственно-хозяйственной, сбытовой и финансово-экономической деятельностью Питомника растений; • Реализация стратегических целей организации;
- инициация, внедрение, сопровождение и развитие информационно-технологических систем (ИС) по проектной деятельности, коммерции, закупочной деятельности, экономике и финансам; - владение базовой терминологией в области работы со справочниками, данными, алгоритмами (большие данные, машинное обучение и искусственный интеллект);
Организация и координация работы IT-команды. Ищем IT-специалиста уровня Middle и выше с широким техническим кругозором, пониманием бизнес-процессов и опытом управления командой.
Location: Remote - Canada
What We’re Building
Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023!
If you want to see what we’ve been up to, please check out these
blog posts
and Honeycomb.io
press releases
.
Who We Are
We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live
our values
every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers.
How We Work
We are a fully distributed company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote
Little more about the team:
Honeycomb is an observability platform that helps engineering teams understand how their software behaves in production. Our Tenant team is behind Honeycomb Private Cloud, a brand new product that allows customers to have their own Honeycomb instance.
What you'll do
Own delivery of Honeycomb Private Cloud
— the infrastructure, tooling, and operational processes that let enterprise customers run Honeycomb inside their own cloud environment.
Grow the product
— we anticipate significant growth in the next year; help us meet sales goals and build relationships to support it.
Work at the customer boundary
— partner with Field Engineering, Support, and Sales on PoCs, security reviews, access negotiations, and contract asks, and help the team know when to take feedback and when to help us show the customer what good looks like.
Lead across the org
— Private Cloud depends on many engineering teams across the org. We maintain a tight drift between SaaS and Private Cloud, and this role will need to be able to understand and prioritize work that touches all parts of our engineering org.
Feedback loops for developers.
We learn a lot about Honeycomb as a product while building Honeycomb. Ensure that we push Private-Cloud-inspired tooling back into our SaaS infrastructure so each side continues to make the other better.
Build the team
— grow and develop a small, tenured, senior, very high-context team; remove the single points of failure that come with that; hire and onboard the next engineers to scale the team as the product offering scales.
What we're looking for
3+ years as an Engineering manager for a highly technical, senior team.
You have a solid track record as an engineer, influencing without authority, and leaving things better than you found them.
You've managed or led a team that carried a real production on-call rotation, and you treat operational health as a core requirement.
Experience shipping and operating software in environments you don't fully control — on-prem, private cloud, BYOC, or managed single-tenant. You know what version skew, partial telemetry, and customer security constraints do to a roadmap.
Enough Kubernetes and AWS fluency to review a design, ask the challenging questions, and be useful in an incident review. You don't need to be the person writing the Terraform.
Comfort being customer-facing with enterprise buyers: security questionnaires, access models, procurement, escalations.
Ruthless prioritization on a small team with an enormous surface area — you can name what you decided
not
to do, and why.
Hiring and onboarding engineers into a domain with a steep ramp.
Comfort with AI tooling, and a point of view on where it helps and where it doesn't.
Comfort being an escalation point for engineering emergencies as part of the Foundation leadership team
Bonus points
Familiarity with observability / OpenTelemetry (Honeycomb's domain).
You're still hands-on and enjoy contributing to and reviewing code (welcome, but it won't be your primary role here).
Background in Go, Terraform, Kafka, and large-scale data infrastructure.
FedRAMP, GovCloud, or regulated-industry compliance experience.
A field-adjacent past — solutions architecture, consulting, or deployment engineering.
Base Salary based on level of experience
$285,000
—
$320,000 CAD
What you'll get when you join the Hive:
A stake in our success - generous equity with employee-friendly stock program
It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience
Time to recharge with unlimited PTO
A distributed-first mindset and culture (really!)
Home office, co-working, and internet stipend
Full benefits coverage for employees, with additional coverage available for dependents
Up to 16 weeks of paid parental leave, regardless of path to parenthood
Annual development allowance
And much more...
Please note we cannot currently sponsor or support visa transfers at this time.
Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work.
Phishing and Recruitment Scam Warning:
We take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you:
All communications will come from an
@honeycomb.io
email address
We occasionally work with external recruiting agencies. These partners will use legitimate business email addresses—
never personal accounts like Gmail or Yahoo
.
Our recruiting process will
never
ask you to provide financial or sensitive personal information, including but not limited to:
Social security or tax identification numbers
Credit card numbers
Bank account information
Diversity & Accommodations:
We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams.
We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know.
As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback.
Privacy Notice:
If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes.
For more information regarding our privacy practices please see the
Honeycomb Privacy Notice
.
If you do not want us to retain your information, or want us to update it, please contact
privacy@honeycomb.io
. Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims.
Location: Remote - United States
What We’re Building
Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023!
If you want to see what we’ve been up to, please check out these
blog posts
and Honeycomb.io
press releases
.
Who We Are
We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live
our values
every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers.
How We Work
We are a fully distributed company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote
Honeycomb is an observability platform that helps engineering teams understand how their software behaves in production. Our Tenant team is behind Honeycomb Private Cloud, a brand new product that allows customers to have their own Honeycomb instance.
What you'll do
Own delivery of Honeycomb Private Cloud
— the infrastructure, tooling, and operational processes that let enterprise customers run Honeycomb inside their own cloud environment.
Grow the product
— we anticipate significant growth in the next year; help us meet sales goals and build relationships to support it.
Work at the customer boundary
— partner with Field Engineering, Support, and Sales on PoCs, security reviews, access negotiations, and contract asks, and help the team know when to take feedback and when to help us show the customer what good looks like.
Lead across the org
— Private Cloud depends on many engineering teams across the org. We maintain a tight drift between SaaS and Private Cloud, and this role will need to be able to understand and prioritize work that touches all parts of our engineering org.
Feedback loops for developers.
We learn a lot about Honeycomb as a product while building Honeycomb. Ensure that we push Private-Cloud-inspired tooling back into our SaaS infrastructure so each side continues to make the other better.
Build the team
— grow and develop a small, tenured, senior, very high-context team; remove the single points of failure that come with that; hire and onboard the next engineers to scale the team as the product offering scales.
What we're looking for
3+ years as an Engineering manager for a highly technical, senior team.
You have a solid track record as an engineer, influencing without authority, and leaving things better than you found them.
You've managed or led a team that carried a real production on-call rotation, and you treat operational health as a core requirement.
Experience shipping and operating software in environments you don't fully control — on-prem, private cloud, BYOC, or managed single-tenant. You know what version skew, partial telemetry, and customer security constraints do to a roadmap.
Enough Kubernetes and AWS fluency to review a design, ask the challenging questions, and be useful in an incident review. You don't need to be the person writing the Terraform.
Comfort being customer-facing with enterprise buyers: security questionnaires, access models, procurement, escalations.
Ruthless prioritization on a small team with an enormous surface area — you can name what you decided
not
to do, and why.
Hiring and onboarding engineers into a domain with a steep ramp.
Comfort with AI tooling, and a point of view on where it helps and where it doesn't.
Comfort being an escalation point for engineering emergencies as part of the Foundation leadership team
Bonus points
Familiarity with observability / OpenTelemetry (Honeycomb's domain).
You're still hands-on and enjoy contributing to and reviewing code (welcome, but it won't be your primary role here).
Background in Go, Terraform, Kafka, and large-scale data infrastructure.
FedRAMP, GovCloud, or regulated-industry compliance experience.
A field-adjacent past — solutions architecture, consulting, or deployment engineering.
Base Salary based on level of experience
$208,260
—
$234,000 USD
What you'll get when you join the Hive:
A stake in our success - generous equity with employee-friendly stock program
It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience
Time to recharge with unlimited PTO
A distributed-first mindset and culture (really!)
Home office, co-working, and internet stipend
Full benefits coverage for employees, with additional coverage available for dependents
Up to 16 weeks of paid parental leave, regardless of path to parenthood
Annual development allowance
And much more...
Please note we cannot currently sponsor or support visa transfers at this time.
Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work.
Phishing and Recruitment Scam Warning:
We take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you:
All communications will come from an
@honeycomb.io
email address
We occasionally work with external recruiting agencies. These partners will use legitimate business email addresses—
never personal accounts like Gmail or Yahoo
.
Our recruiting process will
never
ask you to provide financial or sensitive personal information, including but not limited to:
Social security or tax identification numbers
Credit card numbers
Bank account information
Diversity & Accommodations:
We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams.
We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know.
As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback.
Privacy Notice:
If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes.
For more information regarding our privacy practices please see the
Honeycomb Privacy Notice
.
If you do not want us to retain your information, or want us to update it, please contact
privacy@honeycomb.io
. Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims.
Location: Remote - Canada
What We’re Building
Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023!
If you want to see what we’ve been up to, please check out these
blog posts
and Honeycomb.io
press releases
.
Who We Are
We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live
our values
every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers.
How We Work
We are a fully distributed company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote
Little more about the team:
AI is changing how software gets built, shipped, and run. It is increasing the need for
sense-making
of production software systems. We believe AI will reshape observability itself. Honeycomb created this category, and we want our next engineering leader to help us lead its reinvention.
The role
You’ll join the executive team as a full partner in setting strategy. Our exec team acts as a first team, working closely together to revise our strategy as the world changes. Right now, it is changing often! You’ll bring a wealth of experience and an imagination of what’s possible, help sharpen our bets, and decide with your peers the most elegant way forward. Then you’ll shape a strong engineering org to deliver on these decisions.
What you’ll do
Shape the strategy
. Form your own view of where the product, technology and market are heading. Bring it to your closest partners: product and the CEO, and to the wider exec team. Some of our bets will need sharpening, and some new ones will need making.
Build alignment at the top
. We believe our strength as a company depends on the strength of our exec team. We want you to make our exec team better, and for your first team to be the exec team. You’ll work closely with product and the CEO, challenging and being challenged in return, until the team is truly committed to a shared direction.
Help the whole org to make sense of fast change
. When the ground moves quickly, people need help understanding what is changing and why. Burnout is high in our industry, and we want to keep our people motivated, excited to come to work, and with their full creativity and energy. You’ll explain engineering’s direction clearly and repeatedly, to engineers, managers, the exec team, and the rest of the company. We’re remote-first, so much of this happens in writing and in presentations.
Lead a high-performing team into what’s next
. We have strong managers, directors, and ICs. You’ll aim that talent at our biggest opportunities and adjust the org’s structure, goals, and ways of working to be continually more effective. You’ll do this without losing what makes the team great.
Lead from technical credibility
. You can’t lead an
AI era
shift without a
deep understanding
of the ergonomics of the
landslide of change
underway.
You might be a fit if
You’ve led engineering through large scale changes in direction, not just growth.
You’ve shipped software with AI tools yourself within the last 12 months.
You have a special talent for collaboration and improving executive teams.
You’re as interested in shaping strategy as in executing it.
You’ve worked at a larger company, and know what breaks as companies scale. But have a risk tolerance of someone from an early stage startup.
You’re comfortable with uncertainty, rapid change, and shaping new bets towards product-market fit.
You’ve led distributed teams and communicate well in writing and in person.
You care about developer tools and have good taste in them. (Having used Honeycomb is a bonus, not a requirement)
You
share
our
values
.
Worth reading:
How we do business at Honeycomb in the AI era
, our
AI norms and values
, and
why engineering is all in on AI
.
If you match some of this but not all of it, please apply anyway. We’d rather talk to a strong candidate who doubts themselves than miss them.
What you'll get when you join the Hive:
A stake in our success - generous equity with employee-friendly stock program
It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience
Time to recharge with unlimited PTO
A distributed-first mindset and culture (really!)
Home office, co-working, and internet stipend
Full benefits coverage for employees, with additional coverage available for dependents
Up to 16 weeks of paid parental leave, regardless of path to parenthood
Annual development allowance
And much more...
Please note we cannot currently sponsor or support visa transfers at this time.
Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work.
Phishing and Recruitment Scam Warning:
We take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you:
All communications will come from an
@honeycomb.io
email address
We occasionally work with external recruiting agencies. These partners will use legitimate business email addresses—
never personal accounts like Gmail or Yahoo
.
Our recruiting process will
never
ask you to provide financial or sensitive personal information, including but not limited to:
Social security or tax identification numbers
Credit card numbers
Bank account information
Diversity & Accommodations:
We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams.
We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know.
As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback.
Privacy Notice:
If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes.
For more information regarding our privacy practices please see the
Honeycomb Privacy Notice
.
If you do not want us to retain your information, or want us to update it, please contact
privacy@honeycomb.io
. Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims.
Location: Remote - United States
What We’re Building
Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023!
If you want to see what we’ve been up to, please check out these
blog posts
and Honeycomb.io
press releases
.
Who We Are
We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live
our values
every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers.
How We Work
We are a fully distributed company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote
Little more about the team:
AI is changing how software gets built, shipped, and run. It is increasing the need for
sense-making
of production software systems. We believe AI will reshape observability itself. Honeycomb created this category, and we want our next engineering leader to help us lead its reinvention.
The role
You’ll join the executive team as a full partner in setting strategy. Our exec team acts as a first team, working closely together to revise our strategy as the world changes. Right now, it is changing often! You’ll bring a wealth of experience and an imagination of what’s possible, help sharpen our bets, and decide with your peers the most elegant way forward. Then you’ll shape a strong engineering org to deliver on these decisions.
What you’ll do
Shape the strategy
. Form your own view of where the product, technology and market are heading. Bring it to your closest partners: product and the CEO, and to the wider exec team. Some of our bets will need sharpening, and some new ones will need making.
Build alignment at the top
. We believe our strength as a company depends on the strength of our exec team. We want you to make our exec team better, and for your first team to be the exec team. You’ll work closely with product and the CEO, challenging and being challenged in return, until the team is truly committed to a shared direction.
Help the whole org to make sense of fast change
. When the ground moves quickly, people need help understanding what is changing and why. Burnout is high in our industry, and we want to keep our people motivated, excited to come to work, and with their full creativity and energy. You’ll explain engineering’s direction clearly and repeatedly, to engineers, managers, the exec team, and the rest of the company. We’re remote-first, so much of this happens in writing and in presentations.
Lead a high-performing team into what’s next
. We have strong managers, directors, and ICs. You’ll aim that talent at our biggest opportunities and adjust the org’s structure, goals, and ways of working to be continually more effective. You’ll do this without losing what makes the team great.
Lead from technical credibility
. You can’t lead an
AI era
shift without a
deep understanding
of the ergonomics of the
landslide of change
underway.
You might be a fit if
You’ve led engineering through large scale changes in direction, not just growth.
You’ve shipped software with AI tools yourself within the last 12 months.
You have a special talent for collaboration and improving executive teams.
You’re as interested in shaping strategy as in executing it.
You’ve worked at a larger company, and know what breaks as companies scale. But have a risk tolerance of someone from an early stage startup.
You’re comfortable with uncertainty, rapid change, and shaping new bets towards product-market fit.
You’ve led distributed teams and communicate well in writing and in person.
You care about developer tools and have good taste in them. (Having used Honeycomb is a bonus, not a requirement)
You
share
our
values
.
Worth reading:
How we do business at Honeycomb in the AI era
, our
AI norms and values
, and
why engineering is all in on AI
.
If you match some of this but not all of it, please apply anyway. We’d rather talk to a strong candidate who doubts themselves than miss them.
What you'll get when you join the Hive:
A stake in our success - generous equity with employee-friendly stock program
It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience
Time to recharge with unlimited PTO
A distributed-first mindset and culture (really!)
Home office, co-working, and internet stipend
Full benefits coverage for employees, with additional coverage available for dependents
Up to 16 weeks of paid parental leave, regardless of path to parenthood
Annual development allowance
And much more...
Please note we cannot currently sponsor or support visa transfers at this time.
Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work.
Phishing and Recruitment Scam Warning:
We take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you:
All communications will come from an
@honeycomb.io
email address
We occasionally work with external recruiting agencies. These partners will use legitimate business email addresses—
never personal accounts like Gmail or Yahoo
.
Our recruiting process will
never
ask you to provide financial or sensitive personal information, including but not limited to:
Social security or tax identification numbers
Credit card numbers
Bank account information
Diversity & Accommodations:
We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams.
We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know.
As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback.
Privacy Notice:
If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes.
For more information regarding our privacy practices please see the
Honeycomb Privacy Notice
.
If you do not want us to retain your information, or want us to update it, please contact
privacy@honeycomb.io
. Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims.
Задачи:
— Руководство и владение стратегией качества для Volume Tier, включая устранение разрозненности, согласование с заинтересованными сторонами, определение операционной модели и достижение измеримых результатов.
— Консолидация разрозненных QA-фреймворков в единую операционную модель.
— Представление качества Volume Tier на различных управленческих встречах и форумах.
— Контроль выполнения QA-оценок на всех партнерских площадках Volume Tier по всему миру.
— Проведение анализа коренных причин системных сбоев и формулирование рекомендаций по продукту, процессам и политике.
— Формализация процесса "Audit the Auditor" с определением выборки, порогов согласования и процессов исправления.
— Обеспечение документирования коучинговых действий по каждой оценке и создание механизмов отслеживания эффективности коучинга.
— Автоматизация отчетности KPI по всем площадкам, уровням и языкам.
— Унификация анализа NPS detractor по GE и ROW.
— Создание партнерской QA-таблицы показателей с четкой ответственностью.
— Внедрение AutoQA (через Observe.AI) и управление процессами с AI-поддержкой.
— Руководство глобальной распределенной командой Partner Quality Leads и Quality Insights Analysts.
— Формирование культуры единой команды качества, обмен лучшими практиками и обучение.
Требования:
— 12+ лет опыта в Customer/Community Support, Quality Assurance или Contact Center Operations с ответственностью за крупномасштабные многоязычные QA-программы.
— 5+ лет управления глобальными распределенными QA-командами в 24/7 среде.
— Высшее образование или эквивалент, предпочтительно MBA или магистратура.
— Опыт работы с QA-инструментами, включая дизайн форм, управление калибровкой и внедрение AutoQA.
— Глубокие знания методологий качества (COPC, AQS, Six Sigma, Lean) и опыт их применения.
— Опыт трансформации качества, консолидации программ и улучшения NPS/CSAT.
— Опыт внедрения AI/ML инструментов для QA.
— Сильные навыки влияния на старших руководителей и ведения единой стратегии качества.
— Опыт управления партнерами и вендорами, включая калибровку и планы улучшения.
— Приветствуется сертификация COPC, Six Sigma Green/Black Belt, опыт с Observe.AI, опыт управления программами и изменениями в технологической среде, опыт работы с BPO/вендорскими моделями.
Условия:
— Полная занятость.
— Удаленная работа с возможными редкими визитами в офис Airbnb в Канаде.
— Местоположение: Канада, с возможностью работы из провинций Онтарио, Британская Колумбия, Квебек, Альберта и Саскачеван.
— Годовой оклад от 160,000 до 200,000 CAD.
— Возможность бонусов, акций, социальных пакетов и кредитов на путешествия сотрудников.
Контакт для отклика отсутствует.
Применение:
Ссылка для отклика: https://weworkremotely.com/remote-jobs/airbnb-senior-manager-quality-volume-tiers
Location: Toronto; Montreal
Workplace: Hybrid
WHO ARE WE?
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
About the role
We're hiring a Chief of Staff to keep Cohere's AI organization running at full speed. You'll report to and support the Chief AI Officer and work to bridge across all teams and functions at Cohere (including research, modelling, product, delivery, security, sales and operations). In any given quarter, the org ships new AI product demos and releases, customer pilots and scaled solutions, security updates, often across regions and time zones. Your job is to make sure the right work priorities win when everything feels urgent, that our plans turn into high-quality shipped work, and that our Chief AI Officer can focus on leading instead of firefighting.
Much of this is operational: the planning calendar, the budget, the headcount plan, the weekly business reviews, the communication strategy (internal and external), the cross-functional handoffs. Your role is the operating rhythm of the org: meetings, priorities, plans, and the decisions that come out of them. You will be a member of an experienced, high-performing and supportive leadership team.
What you'll own
Own the operating rhythm and planning: annual and quarterly planning, goal-setting, and the weekly and monthly business reviews. Drive budget and headcount planning against the slate, and keep both honest as priorities shift mid-quarter.
Keep major programs from colliding or stalling across research, modelling, product, delivery, and security. Be the person teams come to when it isn't clear who owns a decision, or how to navigate trade-offs.
Be the connective tissue between the Chief AI Officer’s org and the rest of the company: cross-functional planning with product, engineering, security, and finance, so the org's commitments are realistic and its dependencies are visible.
Own and lead special projects: Lead the things that don't fit neatly on any one team's plate: a reorg, a new partnership, a flagship research event, an org-wide planning week. Own them end to end.
Who you are
You have 12+ years of operating experience, with real time inside an AI/ML organization in a Chief of Staff, business operations, or senior program-operations seat. You know how to partner with teams shipping fast & often to high-stakes organizations, and you know how to change course with agility when needed.
You understand how AI actually works—at the level of someone who's done it rather than managed it from a distance. You can talk credibly about how a model turns into a product, what data requirements demand from both research and engineering, and where delivery motions usually break. You're fluent in the numbers. Model performance metrics, data pipeline throughput, budget-to-impact. You don't have to run every program yourself. You do have to understand them well enough that the people who run them respect your judgment.
You hold strategy and execution in the same hand. You can sit in a planning conversation with the Chief AI Officer in the morning and chase down a stuck deliverable in the afternoon.
You thrive in a fast-paced environment, you handle ambiguity with curiosity and confidence, you stay calm when it's messy. You have a track record of bringing order to a fast, complex org without grinding it to a halt.
You are an outstanding communicator and know how to wield soft power. Clear writing, straight talk, the ability to influence teams and individuals, and the executive presence to represent the Chief AI Officer in high-stakes conversations.
FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS:
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits:
Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
HOW AND WHERE WE WORK:
- Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.
- Разработка, актуализация и реализация долгосрочной стратегии развития компании; - Управление крупными программами трансформации бизнеса и повышения операционной эффективности;
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ГибридToronto; Montreal; In any given quarter, the org ships new AI product demos and releases, customer pilots and scaled solutions, security updates, often across regions and time zones; We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities