Вакансии

Location: United States + International (Remote) GiveWell’s mission is to help people in need as much as we can by researching the most cost‑effective ways to save and improve lives, sharing our work openly, and directing donations to the programs we believe will do the most good. Our work, which focuses on global health and well-being, is funded by tens of thousands of donors who rely on our research to inform their giving. We’ve grown from directing $1.5 million in 2010 to directing more than $400 million in 2025. We anticipate our total grantmaking is likely to approach or even exceed $1 billion this year, and we are working toward a future that could be several times that scale. Through years of deliberate groundwork, we’ve been growing our research capacity and scope in order to direct substantially more funding to the most impactful opportunities we can find. Summary GiveWell is seeking a Cause Prioritization Lead to own and improve our cause prioritization process, develop a portfolio of early-stage grants across emerging cause areas, and rapidly respond to promising new opportunities that are unusual for GiveWell, do not fit with our existing grantmaking teams and may require innovative approaches to investigation. As part of our lean research team, you will have an outsized influence on our funding decisions and help us save and improve lives on a global scale. You’ll create and lead ambitious research agendas, answer complex questions, and inform high-impact grantmaking decisions by combining rigorous evidence review, cost-effectiveness modeling, and thoughtful judgment. The Cause Prioritization lead will join GiveWell at Senior Program Officer level. You will build a sub-team within the New Areas team and will report to our New Areas team lead. The role As Cause Prioritization Lead, you will be an intellectual leader of GiveWell’s work in new domains. In this role, you will build and lead a new sub-team within GiveWell's New Areas team. You will be responsible for: Improving our cause prioritization process to identify promising emerging areas for grantmaking; ensuring that process combines evidence, cost-effectiveness modelling and our own judgement, and is continuously responsive to new information and external feedback. Overseeing a portfolio of grant investigations and grant management in each of the highest priority emerging cause areas, and starting to build a research agenda including identifying ways to learn about key uncertainties through the initial grants that we make. Communicating externally about our work and building a network of people across implementers, funders, and academia whose expertise span a broad range of cause areas, to help source new ideas. Managing a team to execute these goals, and supporting the professional development of other team members. Creating a culture that is agile and willing to respond to new and unusual opportunities. Directly investigating more complicated grantmaking opportunities yourself. This could include investigating types of programs that are newer to GiveWell; for example, programs earlier in the product development cycle or programs to support government prioritization and planning. In the course of your work, you might approach questions like these: How can we source new grantmaking opportunities in fields in which we don't have an established presence, and how can we make sure we hear from a range of implementers, not just those we've worked with before? How much uncertainty are we willing to accept before making a grant, which questions do we need to answer before making a grant, and which ones can we deprioritize or answer later? What research we can fund today that could substantially impact our grantmaking five years from now? How should we balance exploring and seeding new, smaller opportunities with funding cost-effective opportunities at scale today? How can we ensure that we identify new funding gaps opened up by changes in other donors' priorities? How can we triangulate empirical evidence against expert opinion on other qualitative features, like organizational track record? How can we estimate the probability that a new health commodity comes to market in low and middle income countries, and on what timeline, at what scale? How can we model the cost-effectiveness of a horizontal program which has benefits across a diffuse set of health outcomes? Team structure Our research department is currently organized into eight teams: Five of the teams (Water, Livelihoods, Nutrition, Malaria, and Vaccines) focus on specific areas of grantmaking. The Cross-Cutting team focuses on methodological issues, research quality, and other big-picture concerns that cut across all of our research work. The Commons team provides generalized research support to each of the other teams, including landscaping research, vetting, and publishing. The New Areas team focuses on interventions in domains that are new to GiveWell. The New Areas team is currently a 9-person team within an overall research department of ~80 people, and focuses on interventions in domains that are new to GiveWell. Our work is divided into three main workstreams. Grantmaking in emerging cause areas, as well as the process for and identification of new cause areas for that portfolio, would be the primary responsibility of the Cause Prioritization Lead. Core cause areas: this is the set of cause areas for which the New Areas team devotes a significant amount of time developing subject-matter specific expertise and networks, a thorough research agenda, and a relatively large portfolio of grants across a mix of implementers and interventions. This portfolio currently includes our work on maternal and newborn health, family planning, tuberculosis, HIV and medical oxygen. Emerging cause areas: this is a broader set of cause areas for which the New Areas team is starting to build its expertise, networks and research agenda, and is making some initial grants. As our work in these areas becomes more mature, they could graduate to become a core cause area. In addition to new cause areas, this portfolio may include work on types of intervention that are new to GiveWell which could have applications across our teams: recent examples include market shaping, health systems strengthening and applications of AI to global health. Incubators: we support other organisations to identify potentially cost-effective interventions and create programs that we would be excited to support in the future (e.g., the Clinton Health Access Initiative’s Incubator ). For example, we funded a program to provide diarrhea treatment to children in Nigeria that we co-designed with CHAI through the Incubator program. Some of this work could fall under the remit of the Cause Prioritization Lead where it overlaps with our emerging cause areas. Team values We think our research team has unique qualities: We care deeply about finding and sharing truth. Truth-seeking is one of our core values . We post our mistakes and we prize our team members who keep our culture of free-flowing feedback strong. We are independent. We focus 100% on finding the most cost-effective opportunities to save and improve lives. Our researchers assist in communicating our research findings to the public and our donors, and on occasion we provide tailored advice to ultra-high-net-worth donors who want to rely on our expertise to direct their giving—but we never ask our researchers to trade off against honesty, or to hide their real beliefs. We don’t waste time. Once it’s clear that a particular research question is unlikely to change our bottom-line funding recommendation, we drop it as quickly as possible. We encourage our research staff to constantly re-evaluate their portfolios and only work on the highest-priority questions. Lean research team = huge personal impact. In 2026, our research team of ~80 people is directing close to 1 billion dollars and we expect grantmaking dollars per research team member to increase in the future. We work well together. Our research team is lean because we’re able to attract top-tier people, all of whom complete skills-based assessments before joining our staff. We maintain a high-performing, collegial culture and pay our staff accordingly. About you The Cause Prioritization lead must have quantitatively-oriented advanced degrees and substantial relevant experience using empirical tools to make rigorous, evidence-based decisions in the real world. Practically, our senior research staff typically has 5-10 years of post-grad work experience prior to joining GiveWell. We're happy to consider applicants who do not have advanced degrees, but we'll look for a commensurate amount of relevant experience. You can review our staff bios here for more practical insight on the backgrounds and experience of our current team. We expect that people with the soft qualities below will be the most successful and happy on our team. This isn’t a full list, but hopefully it conveys the gist of our team’s professional personality: GiveWell’s mission and methods are personally energizing—you like our approach to research and you find personal meaning in our story of impact. You’re unusually curious—you ask lots of questions, and you're willing to interrogate others' work. Your curiosity also extends to your own work, and you aren’t defensive when your research comes under scrutiny. You're a generalist and agile —you are able to get up to speed quickly on new topics and you feel comfortable task-switching. You are comfortable pivoting your focus as we learn new information, and are continuously reassessing promisingness. You're a strong strategic thinker. You find ways to impose structure on a broad and undefined problem (e.g., how should your team prioritise work across a huge range of potential cause areas), you can develop and articulate a vision to your team, and build processes to execute that vision. You're excited by people management. You take other team members' professional development seriously, and can provide a supportive environment whilst also delivering constructive feedback. You're able to quickly hone in on the crux of the argument when assessing other people's work, probing on the most decision-relevant assumptions even in fields where you have limited contextual knowledge. You're entrepreneurial. When you see a gap, you want to fill it, whether that's designing a new program, finding an implementer, or setting up a new kind of funding mechanism. You make bets under uncertainty. You routinely think about and surface the value judgments, background knowledge, and strategic commitments that underlie your work. You understand the potential effects of mistaken mental models, so you strive to improve yours and your team’s. You dislike it when people express strong confidence in views that don’t seem to rely on commensurate evidence. You carefully and legibly communicate about your confidence levels. You appreciate the value of an excellent reputation and strong relationships. You can moderate your directness and intensity when you’re communicating with external folks. You love a gnarly problem . You figure out the most important questions to answer, go deep on the details where they matter (and move on where they don’t), and reassess your mental models based on what you’ve learned. The details Compensation: We set salaries using a location-based tier system. Our pay for this role: NYC or the San Francisco Bay Area: $308,000. All other U.S. locations: $280,000 International: Similar to the “all other U.S. locations” salary, based on historical exchange rates and delivered in locally-denominated currency. Benefits : Our benefits include: Fully funded health, dental, vision, and life insurance (we cover 100% of premiums within the US for you and any dependents) Four weeks of paid time off per year 16 weeks of fully paid parental leave Ergonomic home workstations or coworking space memberships Automatic contribution equal to 5% of your gross salary into your 403(b) retirement plan (for U.S. based staff) Location: GiveWell’s staff work primarily remotely within the U.S. and abroad. This position is eligible to work fully remotely. Offices: You are welcome but not required to work from our offices in Oakland, California; Brooklyn, NYC; or London, UK. We'll cover relocation expenses for candidates who wish to move to any of our physical office locations. International work: We are happy to employ staff internationally on a case-by-case basis. A successful candidate will need to commit to a work schedule that has some overlap with American working hours and the schedules of key coworkers. Flexibility: We support and encourage flexible working, including flexible hours, working remotely, and working from the office when you choose. The majority of our staff, including senior management, work flexibly in one way or another. Visa Sponsorship: If you want to work in the United States and need a work visa, we’ll do our best to sponsor it (and also cover up to 100% of relocation expenses on a case-by-case basis). Please note that government entities ultimately dictate our ability to sponsor visas. Travel: Research team members are sometimes required to attend international site visits and conferences (on average 1-2 per year), with additional travel for those interested in traveling more. Additionally, we strongly encourage staff members to attend annual department retreats and twice-annual whole org visit weeks to bond with other team members and complete in-person work. We'll discuss travel obligations in more detail during late stages of the hiring process, and we’ll accommodate staff who have conflicting obligations. Miscellaneous details: After application review, our hiring process consists of a short application exercise and up to 15 hours of compensated work trials and interviews. You can see more details about our hiring process on our FAQs page ! We devote significant staff capacity to initial application review, and we respond to all applications as quickly as possible. The application deadline for this role is October 30th . You don't need to submit a cover letter—we rely mainly on your resume and answers to the application questions below when we're making early decisions. About GiveWell GiveWell is dedicated to finding and evaluating highly cost-effective global health and development opportunities, and we publish all the work, reasoning, and uncertainties behind our funding decisions. Our giving funds enable donors to contribute to the most impactful and cost-effective programs our researchers identify. GiveWell is one of the world’s largest private funders of global development efforts. Trusted annually by tens of thousands of donors, GiveWell searches for highly cost-effective programs that save or improve lives the most. Since 2007, more than 150,000 donors have given over $2.6 billion through GiveWell to the most promising programs its research has identified, which we estimate will save more than 340,000 lives . GiveWell is most well-known for recommending a small number of Top Charities , which currently support seasonal malaria chemoprevention , insecticide-treated nets , vaccine incentivization , and vitamin A supplementation . However, most of our research capacity and grantmaking is devoted to cost-effective opportunities outside of those programs . GiveWell grants have: Helped governments navigate changes to the funding landscape and implement high-impact health programs, like HIV/syphilis screening and treatment for pregnant people in Zambia and Cameroon. Sought to scope and scale promising interventions that don’t have clear existing implementers. We are supporting the Clinton Health Access Initiative’s Incubator to identify potentially cost-effective interventions and create programs that we would be excited to support in the future. For example, we funded a program to prevent tuberculosis among young children in Uttar Pradesh and Bihar, India, that we co-designed with CHAI through the Incubator program. Provided funding to ensure that programs that recently faced foreign aid funding cuts could continue, like healthcare support and malnutrition treatment in northern Cameroon. Funded program delivery alongside strengthened monitoring and evaluation, as in our grants to support treatment of clubfoot and to evaluate the program . Tested our assumptions and refined our understanding through further research and data collection, including improved estimates of disease burden and studies on the effect of water chlorination on mortality and the impact of a tree-planting program on farmers’ income . We make our reasoning public and transparent so others can challenge it (sometimes we even pay people to point out our errors ). We go to unusual lengths to check our assumptions and assess our impact, including funding research to address our uncertainties and gathering independent monitoring and evaluation data about the programs we support. We change our minds when the evidence demands it. For more about GiveWell, listen to Ezra Klein’s recent interview with GiveWell’s co-founder and CEO Elie Hassenfeld. Additional information We don’t want to miss candidates that could do great things at GiveWell. Practically, that means a GiveWell staff member reviews every application carefully, considering the whole picture of your background and potential. If you’re on the fence about applying because you meet some but not 100% of our preferred qualifications (some studies suggest this hesitation is especially common for women and people of color), we encourage you to apply anyway. GiveWell is an Equal Employment Opportunity employer by choice. At minimum, this means that we comply with all federal, state, and local EEO and employment laws. Beyond the requirements of those laws, we value our team’s diversity in all respects, and we desire to maintain a work environment free of harassment or discrimination—we want our team members to thrive at GiveWell. If you need assistance or an accommodation due to a disability, contact us at careers@givewell.org. We will consider employment for qualified applicants with arrest and conviction records. By submitting an application, you acknowledge that you have read and consent to GiveWell's Privacy Statement for Applicants . By completing an application exercise, you acknowledge and assent to GiveWell's Work Trial Policy .

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Responsibilities Provide advanced technical support to customers via email, resolving complex technical issues related to our product and services. Troubleshoot reported issues, identifying root causes and implementing effective solutions.

1 200 – 1 300 $

Location: Toronto; Ottawa; Montreal Workplace: Remote WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Role Summary We seek a highly organized, automation-minded Delivery Operations Analyst to connect GTM and Delivery Engineering teams under a unified operational system. Core duties include owning operational processes, data quality, and automation that move customer opportunities from GTM brief through commercial approval to delivery assignment. Maintain accurate data across Salesforce and Mission Control to support delivery execution. A core expectation is to identify, design, implement, and continuously improve automation across the GTM-to-Delivery workflow(affectionately called Deal Desk, using workflow automation, North, and other appropriate tools. You will own automation outcomes end-to-end, from identifying manual inefficiencies through implementation, testing, monitoring, and iteration. The ideal candidate combines operational rigor with a systems mindset, proactively looking for ways to eliminate repetitive work, improve data quality, reduce coordination overhead, and build scalable processes. Key Responsibilities - Oversee the operational process for new customer briefs submitted by GTM to Deal Desk; ensure required information and proper routing for approval. - Coordinate the transition from commercial approval to the Engineering Program Manager for delivery team assignment. - Track opportunities through pre-delivery stages, identifying actions, blockers, and missing information. - Ensure clear, timely handoffs between GTM, Deal Desk, and EPM. - Maintain accurate, timely data from the Deal Desk process; keep Salesforce and Mission Control updated with customer, opportunity, commercial, and delivery details. - Establish standards for data entry, documentation, and operational hygiene. - Develop and maintain reporting on Deal Desk volume, pipeline progression, approvals, delivery assignments, and operational metrics. - Identify process trends, bottlenecks, and gaps; recommend efficiency improvements. - Develop and maintain process documentation, workflows, and operational playbooks. - Help establish clear ownership, SLAs, and operating standards across the workflow. - Identify opportunities to streamline, standardize, and automate manual processes across the GTM-to-Delivery workflow. Qualifications - 2–4 years of experience in business analysis, operations, revenue operations, sales operations, project coordination, or similar roles. - Experience working with CRM and business operations systems. - Strong analytical and organizational skills with exceptional attention to detail. - Comfortable working across multiple teams and managing processes with numerous stakeholders. - Strong skills in building automations and working with multiple AI tools - Ability to identify inconsistencies, investigate root causes, and drive issues to resolution. - Strong written and verbal communication skills. - Process oriented but being able to convert nebulous ideas into discreet actionable steps and systematizing work - Experience with data reporting, dashboards, or business intelligence tools is an asset. WORKING LOCATION: This role can be based remotely from the Greater Toronto area, Montreal or Ottawa - there is no minimum in-office qualification requirement. We care most about hiring exceptional people regardless of locations, though please check the location listed on the posting for guidance around the core time zone or working hours alignment expected for the role. FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.

Lead the design, execution, and continuous improvement of BSA/AML, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), transaction monitoring, and sanctions screening processes for secured lending, unsecured lending, and deposit account products.

115 800 – 160 100 $

Role Overview The Strategic WFM Analyst sits in the Core Workforce Management (WFM) Planning & Operations Strategy team and is responsible for owning centralized forecasting, capacity planning, workforce cost optimization, and strategic headcount trade-offs across all lines of business (LOBs).

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-Develop, maintain, and evolve the existing test automation framework. -Extend automated test coverage in accordance with existing test strategies and image-quality pipelines.

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Задачи: — полный цикл создания AI-решений: от сбора требований и формирования концепции до запуска; — проектирование логики: разработка алгоритмов, последовательностей действий и промптов для ИИ-агентов; — разработка: самостоятельная сборка и настройка агентов на внутренней платформе компании; — постановка задач: описание технических требований для доработки платформы разработчиками. Требования: — аналитическое мышление: способность структурировать несистематизированную информацию, выявлять причинно-следственные связи и декомпозировать сложные бизнес-процессы до уровня простых алгоритмов; — базовые знания в области работы с данными: понимание принципов хранения данных и механизмов их передачи между информационными системами; — внимание к деталям: высокая степень ответственности при работе с требованиями, скрупулезность, стремление к детальному изучению сути проблемы (root cause analysis); — интеллектуальное любопытство: высокая мотивация к решению сложных, нестандартных задач и поиску оптимальных архитектурных решений. Будет плюсом: — навыки SQL: умение писать базовые запросы к БД (Postgres); — технический кругозор; — интерес к AI: желание изучать принципы работы LLM и проектировать интеллектуальных агентов; — быстрая обучаемость: готовность оперативно осваивать новое ПО и внутренние платформы компании. Условия: — неполный рабочий день; — можно удалённо; — на стажировку рассматриваются студенты из любых ВУЗов, любой формы обучения, включая заочную, включая магистратуру.

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Location: United States Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. Before you apply, we encourage you to explore our culture page https://www.kraken.com/culture to understand what drives us and how we work. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.   We’re looking for a Senior Analytics Engineer to join Kraken’s Finance Data Eng & Analytics team within Data Platform. You’ll build trusted financial data products, using automation and AI to reduce manual work and improve the close process. Working at the intersection of data engineering and accounting, you’ll turn complex financial data into reliable pipelines, models and automated reconciliations. You’ll use AI-assisted tools to accelerate development and investigations, keeping financial outputs tested and traceable.   THE OPPORTUNITY - You’ll work closely with Data Engineers, Finance and Platform Accounting to improve reporting and decision-making. Clear communication and collaboration will help you agree priorities, explain findings and drive adoption. - Partner with Finance to understand workflows, identify pain points and translate business needs into practical data and automation solutions. - Build and maintain automated workflows for data preparation, reconciliations, reporting and follow-ups, with clear controls, monitoring and exception handling. - Build intuitive dashboards and visualizations that help stakeholders understand performance, investigate issues and make decisions. - Resolve finance data issues and reconciliation breaks with Finance, Product and Engineering, addressing root causes and communicating progress. - Build scalable, reliable pipelines to collect, transform and curate data from internal platforms and external systems. - Support the design and rollout of a trusted finance data lake, with clear definitions, ownership and quality checks. - Improve data timeliness, enabling near-real-time insights where they add business value. - Evaluate new technologies, including AI-assisted automation, and prototype solutions to Finance needs that can be reliably supported in production.   WHAT YOU BRING - 7+ years of experience in data analytics and data management within financial services or a regulated industry, working directly with Finance teams. - Strong SQL and Python skills, including writing, debugging and maintaining production code. - Solid experience with Git, merge requests, and code reviews, supported by strong software engineering practices, including testing and documentation. - Hands-on experience building and operating pipelines and models using dbt, Spark, Airflow or comparable tools. - Direct experience with finance or accounting data, such as reconciliations, subledgers, cost basis or month-end close, including investigating discrepancies and validating outputs with accounting stakeholders. - A track record of owning pipelines end to end, making sound technical decisions and improving reliability as requirements and systems evolve. - Judgment and autonomy to lead complex work, navigate ambiguity and remain accountable for production outcomes. - Experience supporting recurring financial close activities, combined with a proactive approach to identifying manual processes and replacing them with reliable, sustainable automation. - Excellent communication skills, with the ability to collaborate across Engineering and Finance, explain complex technical issues, articulate financial implications, and recommend actionable solutions.   NICE TO HAVES - Experience with cryptocurrency transaction data and how digital-asset activity flows into financial records and reconciliations. - Experience processing large volumes of financial transactions using distributed frameworks such as Spark or PySpark. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Location: Brazil; Peru; Colombia; Argentina; Canada; Mexico; Chile Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. Before you apply, we encourage you to explore our culture page https://www.kraken.com/culture to understand what drives us and how we work. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.   We’re looking for a Senior Analytics Engineer to join Kraken’s Finance Data Eng & Analytics team within Data Platform. You’ll build trusted financial data products, using automation and AI to reduce manual work and improve the close process. Working at the intersection of data engineering and accounting, you’ll turn complex financial data into reliable pipelines, models and automated reconciliations. You’ll use AI-assisted tools to accelerate development and investigations, keeping financial outputs tested and traceable.   THE OPPORTUNITY - You’ll work closely with Data Engineers, Finance and Platform Accounting to improve reporting and decision-making. Clear communication and collaboration will help you agree priorities, explain findings and drive adoption. - Partner with Finance to understand workflows, identify pain points and translate business needs into practical data and automation solutions. - Build and maintain automated workflows for data preparation, reconciliations, reporting and follow-ups, with clear controls, monitoring and exception handling. - Build intuitive dashboards and visualizations that help stakeholders understand performance, investigate issues and make decisions. - Resolve finance data issues and reconciliation breaks with Finance, Product and Engineering, addressing root causes and communicating progress. - Build scalable, reliable pipelines to collect, transform and curate data from internal platforms and external systems. - Support the design and rollout of a trusted finance data lake, with clear definitions, ownership and quality checks. - Improve data timeliness, enabling near-real-time insights where they add business value. - Evaluate new technologies, including AI-assisted automation, and prototype solutions to Finance needs that can be reliably supported in production.   WHAT YOU BRING - 7+ years of experience in data analytics and data management within financial services or a regulated industry, working directly with Finance teams. - Strong SQL and Python skills, including writing, debugging and maintaining production code. - Solid experience with Git, merge requests, and code reviews, supported by strong software engineering practices, including testing and documentation. - Hands-on experience building and operating pipelines and models using dbt, Spark, Airflow or comparable tools. - Direct experience with finance or accounting data, such as reconciliations, subledgers, cost basis or month-end close, including investigating discrepancies and validating outputs with accounting stakeholders. - A track record of owning pipelines end to end, making sound technical decisions and improving reliability as requirements and systems evolve. - Judgment and autonomy to lead complex work, navigate ambiguity and remain accountable for production outcomes. - Experience supporting recurring financial close activities, combined with a proactive approach to identifying manual processes and replacing them with reliable, sustainable automation. - Excellent communication skills, with the ability to collaborate across Engineering and Finance, explain complex technical issues, articulate financial implications, and recommend actionable solutions.   NICE TO HAVES - Experience with cryptocurrency transaction data and how digital-asset activity flows into financial records and reconciliations. - Experience processing large volumes of financial transactions using distributed frameworks such as Spark or PySpark.       Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

— Design and run product experiments end to end - form hypotheses, define test duration and required sample size, assess whether the expected result is achievable, evaluate A/B tests and determine statistical significance;

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Design, build and maintain Python services and APIs behind the funnel: registration, booking and the visitor account. Build and own server-side integrations with ad platforms (Meta CAPI, TikTok Events API and similar): event delivery, deduplication, retries and monitoring.

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Задачи: — Анализ требований: полнофункциональное выявление бизнес-, пользовательских, функциональных и нефункциональных требований к data-платформенным решениям — Декомпозиция бэклога: разбиение крупных инициатив на эпики, фичи, User Stories и задачи с определением критериев DoD и AC — Проведение R&D: исследовательские работы, изучение новых подходов, анализ tech trends, создание прототипов решений — Проектирование интеграций: детальное проектирование межсистемных интеграций и потоков данных с микросервисами, внешними потребителями и AI-агентами — Документирование: подготовка технических требований, API-контрактов (REST/JSON, Kafka-схема), ADR, спецификаций — Моделирование данных: проектирование концептуальных, логических и физических моделей данных, ER-диаграммы, нормализация/денормализация — Проектирование событийно-ориентированных архитектур: моделирование потоков данных через Kafka, определение схем событий и SLA доставки — Согласование: проведение согласований технических требований со стейкхолдерами, техническими лидами и владельцами продукта — Участие в приёмочном тестировании: проверка реализованного функционала на соответствие требованиям и спецификациям — Разбор инцидентов: участие в расследовании инцидентов, анализ root cause, формализация требований на исправления и превентивные меры Требования: Опыт и экспертиза: — Самостоятельное выявление и формализация требований к информационным системам — Опыт проектирования data-решений: ETL/ELT-пайплайны, хранилища данных, data pipelines — Уверенное знание SQL (оконные функции, CTE, джойны) — Понимание событийно-ориентированной архитектуры и брокеров сообщений (Kafka) — Владение REST/JSON/JSON Schema, проектирование и ревью API-контрактов — Понимание микросервисной архитектуры и её паттернов Проектирование и моделирование: — UML: диаграммы последовательностей, компонентов, развёртывания, состояний — DDD: понимание bounded contexts, агрегатов, доменных событий и применение при формировании требований к микросервисам — Проектирование ER-диаграмм уровня продакшна Работа с данными: — Понимание принципов проектирования data-хранилищ: концептуальная, логическая, физическая модели — Опыт описания контрактов данных: схемы, валидация, версионирование — Понимание тематики Kafka: topic naming, partitioning strategy, schema registry Инструментарий: — Проектирование: PlantUML, draw.io, Miro или аналоги — Клиент-серверные взаимодействия: Postman, Insomnia или аналоги — Мониторинг и наблюдаемость: принципы построения дашбордов (Grafana, Kibana) — Опыт использования AI-инструментов (LLM, AI CLI-ассистенты, IDE-плагины) для подготовки документации и ревью требований Soft Skills: — Системное мышление, выявление рисков и точек отказа — Уверенная устная и письменная коммуникация — Управление конфликтами интересов стейкхолдеров, нахождение консенсуса, эскалация — Активное слушание, умение задавать правильные вопросы (5 Why, Jobs-to-be-done) — Способность вести несколько проектов параллельно, управлять приоритетами Будет плюсом: — Опыт в HR-Tech / HR-аналитике — Опыт проектирования data-инструментов (каталог данных, системы data lineage) — Опыт работы с ClickHouse, Redis, S3 — Практический опыт взаимодействия/разработки AI-агентов — Понимание основ безопасности: шифрование, аутентификация, аудит данных — Навыки работы с генеративными AI-моделями, создание и использование AI-агентов — Опыт использования GigaChat, Kandinsky и аналогов — Инструментальное владение AI для анализа, генерации и автоматизации Условия: — Инновационные проекты и задачи для профессионального роста — Среда для обмена знаниями с высокой экспертизой внутри команды — Сплочённая команда — Культура, создаваемая сотрудниками, поддержка корпоративных комьюнити — Стабильная зарплата и годовой бонус — Гибридный формат работы — Современный IT-офис рядом с метро "Кутузовская" с фитнес-залом — Более 400 образовательных программ СберУниверситета — Расширенный ДМС, льготное страхование для семьи, корпоративная пенсия — Гибкий дисконт по ипотечному кредиту — Подписка Прайм с возможностью использования трёх близких — Вознаграждение за рекомендацию друзей в команду Сбера

Location: New York, NY Workplace: OnSite ABOUT US At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. ABOUT THE ROLE The ways customers buy from us are multiplying as fast as the business is growing. Enterprise order forms. Private offers through AWS, GCP, and Azure. A self-serve business running on usage-based pricing, with commits, drawdowns, and true-ups behind it. Each one is a distinct path from signature to cash, and each one runs today on some mix of manual steps and automation that grew up with the business. This role owns what comes next. You'll run order operations end to end - booking, provisioning, invoicing, amendments, and renewals - on a stack we picked deliberately and recently: Salesforce, Metronome for metering and billing, Rillet for ERP. The stack is modern, but the processes on top of it were built to keep up with growth, not designed to scale. Your job is to decide what each one should become: keep it, rebuild it, automate it, or retire it. Our bias is to invest in systems rather than in a growing queue of manual work, so you'll be setting the automation roadmap at the same time you're operating the function - deciding what a person should touch, what a workflow should handle, and what should never have been a step in the first place. Getting that right is what lets order volume grow by an order of magnitude without ops growing with it. This is a senior individual contributor role. You'll own order operations, working closely with Deal Strategy and Operations, GTM Systems, Finance and Accounting, and Enterprise Engineering. Those teams are your partners and much of your build capacity. Bringing them onto one shared order-to-cash roadmap is a core part of the job, and the reason we're hiring someone senior to do it. WHAT YOU'LL DO - Own the order-to-cash path end to end: order form intake from Deal Desk, booking in Salesforce, plan and entitlement setup in Metronome, invoicing and revenue recognition through Rillet, and the amendments, true-ups, and renewals that follow - Build out cloud marketplace operations across AWS, GCP, and Azure: private offer setup, usage reporting to each marketplace, and reconciling marketplace disbursements back to what we billed. Every new channel launches against defined readiness criteria, so marketplace deals run on the same clean path as direct ones - Own self-serve billing operations: usage metering, plan changes, dunning, credits, rebills, refunds, and the escalations behind them - Own billing and usage completeness at month-end close. Every order, credit, and metered event is reconciled between Metronome and Rillet before revenue is recognized, not after - Partner with Deal Strategy and Product as our pricing evolves. Bring the billing view into pricing and deal-structure decisions early, so new models and non-standard terms can be billed accurately and automated, not handled by hand - Set the automation roadmap. Instrument the path, put a number on every place a human touches an order, and decide what gets automated, what gets designed away, and what stays manual on purpose - Treat every billing error as a defect: find the root cause and fix the class of problem, not just the one invoice - Ship automations yourself where that's fastest, and partner with GTM Systems and Enterprise Engineering where the work belongs in core systems or the product - Write the playbook and the controls behind it: approvals, segregation of duties, reconciliations, and exception handling, built so order ops scales through systems rather than headcount and holds up under audit - Own three numbers and move them: touchless order rate, signature-to-provisioned cycle time, and billing accuracy WHAT WE'RE LOOKING FOR - 6+ years in order management, order-to-cash, billing operations, or revenue operations at a B2B SaaS company, including time building the function at an early-stage or fast-scaling one - Hands-on fluency with a modern billing and ERP stack. We run Salesforce, Metronome, and Rillet - you should know something comparable well enough to have opinions, and get to depth on ours quickly - Real experience with usage-based pricing. Per-seat is straightforward; metered consumption, commits, drawdowns, overages, and true-ups are where order ops gets interesting, and that's most of our business - Working knowledge of ASC 606 and month-end close. You don't need to be an accountant, but you should know what Revenue Accounting needs from billing data and why - Cloud marketplace experience (AWS, GCP, or Azure private offers), or a track record of getting deep on a system like that fast - A history of automating your own job. We'll ask you to walk us through a manual process you deleted: what it cost before, what you built, and what it costs now - The ability to build alignment across teams with different priorities and get to a decision, without relying on org authority - Comfort shipping a v0 earlier than feels comfortable, then iterating with real feedback NICE TO HAVE - SQL, Python, or low-code tooling in your own hands rather than on someone else's backlog - Experience building agents or LLM workflows for internal operations. We'd like to run more of our own back office on the LangSmith Platform, wherever it's the right tool and meets the same accuracy bar as the rest of order-to-cash - Audit prep or SOX readiness experience Compensation: $155,000 - $185,000 salary + options Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

Location: San Francisco, CA Workplace: OnSite ABOUT US At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. ABOUT THE ROLE The ways customers buy from us are multiplying as fast as the business is growing. Enterprise order forms. Private offers through AWS, GCP, and Azure. A self-serve business running on usage-based pricing, with commits, drawdowns, and true-ups behind it. Each one is a distinct path from signature to cash, and each one runs today on some mix of manual steps and automation that grew up with the business. This role owns what comes next. You'll run order operations end to end - booking, provisioning, invoicing, amendments, and renewals - on a stack we picked deliberately and recently: Salesforce, Metronome for metering and billing, Rillet for ERP. The stack is modern, but the processes on top of it were built to keep up with growth, not designed to scale. Your job is to decide what each one should become: keep it, rebuild it, automate it, or retire it. Our bias is to invest in systems rather than in a growing queue of manual work, so you'll be setting the automation roadmap at the same time you're operating the function - deciding what a person should touch, what a workflow should handle, and what should never have been a step in the first place. Getting that right is what lets order volume grow by an order of magnitude without ops growing with it. This is a senior individual contributor role. You'll own order operations, working closely with Deal Strategy and Operations, GTM Systems, Finance and Accounting, and Enterprise Engineering. Those teams are your partners and much of your build capacity. Bringing them onto one shared order-to-cash roadmap is a core part of the job, and the reason we're hiring someone senior to do it. WHAT YOU'LL DO - Own the order-to-cash path end to end: order form intake from Deal Desk, booking in Salesforce, plan and entitlement setup in Metronome, invoicing and revenue recognition through Rillet, and the amendments, true-ups, and renewals that follow - Build out cloud marketplace operations across AWS, GCP, and Azure: private offer setup, usage reporting to each marketplace, and reconciling marketplace disbursements back to what we billed. Every new channel launches against defined readiness criteria, so marketplace deals run on the same clean path as direct ones - Own self-serve billing operations: usage metering, plan changes, dunning, credits, rebills, refunds, and the escalations behind them - Own billing and usage completeness at month-end close. Every order, credit, and metered event is reconciled between Metronome and Rillet before revenue is recognized, not after - Partner with Deal Strategy and Product as our pricing evolves. Bring the billing view into pricing and deal-structure decisions early, so new models and non-standard terms can be billed accurately and automated, not handled by hand - Set the automation roadmap. Instrument the path, put a number on every place a human touches an order, and decide what gets automated, what gets designed away, and what stays manual on purpose - Treat every billing error as a defect: find the root cause and fix the class of problem, not just the one invoice - Ship automations yourself where that's fastest, and partner with GTM Systems and Enterprise Engineering where the work belongs in core systems or the product - Write the playbook and the controls behind it: approvals, segregation of duties, reconciliations, and exception handling, built so order ops scales through systems rather than headcount and holds up under audit - Own three numbers and move them: touchless order rate, signature-to-provisioned cycle time, and billing accuracy WHAT WE'RE LOOKING FOR - 6+ years in order management, order-to-cash, billing operations, or revenue operations at a B2B SaaS company, including time building the function at an early-stage or fast-scaling one - Hands-on fluency with a modern billing and ERP stack. We run Salesforce, Metronome, and Rillet - you should know something comparable well enough to have opinions, and get to depth on ours quickly - Real experience with usage-based pricing. Per-seat is straightforward; metered consumption, commits, drawdowns, overages, and true-ups are where order ops gets interesting, and that's most of our business - Working knowledge of ASC 606 and month-end close. You don't need to be an accountant, but you should know what Revenue Accounting needs from billing data and why - Cloud marketplace experience (AWS, GCP, or Azure private offers), or a track record of getting deep on a system like that fast - A history of automating your own job. We'll ask you to walk us through a manual process you deleted: what it cost before, what you built, and what it costs now - The ability to build alignment across teams with different priorities and get to a decision, without relying on org authority - Comfort shipping a v0 earlier than feels comfortable, then iterating with real feedback NICE TO HAVE - SQL, Python, or low-code tooling in your own hands rather than on someone else's backlog - Experience building agents or LLM workflows for internal operations. We'd like to run more of our own back office on the LangSmith Platform, wherever it's the right tool and meets the same accuracy bar as the rest of order-to-cash - Audit prep or SOX readiness experience Compensation: $155,000 - $185,000 salary + options Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

Location: Remote - US About the Job: The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year-over-year growth. Responsibilities: Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis. Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk-inhibiting adoption or that may cause churn and contraction. You’ll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success. Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices. Prescriptively Sell: You will maintain a pulse on how our customers are tracking against their key goals and outcomes, identifying opportunities for customers to purchase additional products, services, and adopt new features needed for them to maximize the value of our solution. Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase. Build Champions & Executive Relationships: You are an expert champion builder. You consistently work to identify & support key advocates within your customers’ organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you’re able to leverage success metrics & value driven insights to gain sponsorship at an Executive level. Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts Qualifications: 5+ years in a customer facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets. Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team. Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred. Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline. Experience working on a technical product ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred. Experience with both proactive and reactive customer success motions. We will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how. Proven ability to advocate for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision. Pay: Target pay ranges based on Geographic Zones* for Level 4: Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $171,200 - $235,400 * Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $154,100 - $211,860 ** Zone 3: All other US locations - $145,500 - $200,090* * LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location. *Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. **Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com . Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly .com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply. Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com .

Анализировать обращения и инциденты клиентов: воспроизводить проблемы, локализовывать причины и определять влияние на продукт. Рассматривать проблему с точки зрения клиента и искать не только локальный workaround или spot-fix, но и первопричину (root cause).

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Location: San Francisco, California Workplace: Hybrid ABOUT SENTRY Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. ABOUT THE ROLE At Sentry, Support is an engineering discipline. Our customers are developers, and they expect answers from people who can read their stack trace, open the SDK source, and tell them what's actually wrong. We're hiring a Senior Manager to lead Support Engineering. You'll run the team that handles everything from a single developer's SDK question to a production incident at one of our largest enterprise customers. You'll also help drive how we use AI in support: what systems are used, how they best help customers, enable the teams, and how we know the answers they give are right and forward looking. This is a hands-on leadership role. You'll manage people, set the support strategy, get face to face time with customers, while also getting into tickets when it matters. IN THIS ROLE YOU WILL Lead and grow the team - Manage and coach a team of Technical Support Engineers - Set clear expectations for technical depth, response quality, and ownership, and give direct feedback - Design a coverage model that works across time zones, including on-call and escalation paths - Build career paths for Support Engineers who want to go deeper technically, move into management, or move into different teams and practices Own support outcomes - Own and report the team's core metrics: CX, time to resolution, escalation rate, and more - Use support conversations as a signal: find the top drivers of tickets and get them fixed in the product, the docs, internal operations, or the SDKs, not just answered faster Run AI-assisted support - Own the roadmap for our support agents: which request types they handle, what context they need, and when they hand off to a person - Set the quality bar for agent answers and the process for catching incomplete ones - Decide where automation is worth building and where it isn't, based on data Handle escalations and partner across Sentry - Run the escalation process with Engineering: make sure bugs reach the right team with a reproduction and clear impact, and that customers hear back - Be the support lead on high-stakes enterprise issues, working with Customer Success, Solutions Engineering, and Sales - Bring a clear picture of customer pain to Product and Engineering, backed by numbers YOU'LL LOVE THIS JOB IF YOU - Think great support is an engineering problem, not a staffing problem - Want to build the team and the systems at the same time - Can debug a tricky SDK issue yourself and also explain to a VP why their incident took four hours - Would rather fix the cause of 200 tickets than answer them faster - Have strong opinions on where AI helps in support and where it makes things worse, and be willing to discuss this at length. QUALIFICATIONS - 8+ years in technical support, support engineering, or software engineering at a SaaS or developer tools company - 3+ years managing technical support engineers, including hiring and growing a team - Technically credible with senior engineers: comfortable reading code in at least a few of Python, JavaScript/TypeScript, Java, or Ruby, and debugging across frontend, backend, and infrastructure - Solid understanding of distributed systems, APIs, and how observability tools (errors, tracing, logs) fit into them - Hands-on experience running AI or automation in a support org, and a clear view of its failure modes - Track record of using support data to drive product and process changes - Clear, direct written communication with customers, executives, and engineers Bonus - Experience at a developer tools or observability company - Former software engineer - Managed a team spread across multiple time zones - Open source contributor or maintainer The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $160,000 to $180,000. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs. EQUAL OPPORTUNITY AT SENTRY Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io. Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.

- Manage fund valuation processes, month-end close and deliver price updates for tokenised funds and strategies. - Liaise with fund administrators and internal teams to ensure timely, accurate investor reporting and audits.

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