Compliance Manager, BSA/AML Program

About Upstart: Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit through technology. The company operates digitally with flexibility for employees to work remotely or from offices in Columbus, Austin, the Bay Area, or New York City. The Team: The Bank Secrecy Act/Anti-Money Laundering (BSA/AML) Compliance team designs, implements, and oversees the enterprise BSA/AML Program, Customer Identification Program (CIP), Customer Due Diligence (CDD), sanctions, and suspicious activity compliance programs. The team collaborates with Product, Engineering, Operations, Legal, Fraud, and Enterprise Risk to ensure regulatory compliance and effective risk management. Role and Responsibilities: — Lead the design, execution, and continuous improvement of BSA/AML, CDD, Enhanced Due Diligence (EDD), transaction monitoring, and sanctions screening for secured lending, unsecured lending, and deposit account products. — Serve as a BSA/AML Compliance advisor for deposit product initiatives, collaborating with Product, Legal, Operations, Engineering, and Enterprise Risk. — Develop and manage BSA/AML compliance initiatives including new deposit product launches, regulatory enhancements, and control improvements. — Administer ongoing customer due diligence and enhanced due diligence programs aligned with Upstart's CIP, Red Flags Program, and BSA/AML procedures. — Evaluate risks and typologies to develop transaction monitoring rules and investigation processes. — Monitor regulatory requirements such as FinCEN guidance, OFAC sanctions, and FFIEC examination expectations, translating changes into business processes and controls. — Develop key risk indicators (KRIs), key performance indicators (KPIs), and management reporting to assess program effectiveness. — Provide clear recommendations on regulatory requirements and risk trends to business stakeholders and senior leadership. — Drive remediation efforts for examination, audit, monitoring, and testing findings to strengthen compliance controls. Minimum Qualifications: — Bachelor's degree or equivalent practical experience. — 7+ years in BSA/AML compliance, financial crimes compliance, or related Risk/Compliance roles within regulated financial institutions. — Experience with customer onboarding processes including identity verification, CDD, EDD, sanctions screening, and ongoing monitoring. — Knowledge of regulatory requirements including BSA, USA PATRIOT Act, Customer Due Diligence Rule, and BSA/AML risks related to deposit products. — Experience developing AML risk assessments, KRIs/KPIs, management reporting, and leading cross-functional compliance initiatives. — Strong organizational, analytical, and communication skills. — Ability to identify policy gaps and drive resolution. — Experience in audit and exam readiness including evidence gathering, testing, monitoring, addressing findings, and responding to requests. Preferred Qualifications: — Certified Anti-Money Laundering Specialist (CAMS), Certified AML and Fraud Professional (CAFP), or equivalent. — Experience implementing and optimizing AML systems including data integration, rules configuration, testing, and validation. — Experience supporting deposit products such as high-yield savings accounts, certificates of deposit, brokered deposits. — Familiarity with BSA/AML tools for transaction monitoring, case management, and customer screening. — Experience working with examiners, auditors, and third parties. — Knowledge of regulatory change management and implementing new BSA/AML requirements. — Ability to investigate complex compliance issues, perform root cause analysis, and provide guidance for resolution. Position Location: Remote within the United States, with team operating on East/West coast time zones. Employees are encouraged to collaborate in-person during regular onsite sessions occurring once or twice per quarter. Compensation and Benefits: — Anticipated base salary range: $115,800 to $160,100 USD per year, dependent on geographic location, skills, experience, and education. — Additional compensation includes target bonuses, equity compensation, and comprehensive benefits such as medical, dental, vision, 401(k) with company match, employee stock purchase plan, paid time off, family leave, wellness allowances, and more. Equal Opportunity: Upstart is committed to inclusive and fair hiring practices and provides reasonable accommodations during the hiring process upon request.