Koast.ai ищет Head of Technical Support для удалённой работы в США с полным рабочим днём, подчиняющегося CEO.
Задачи:
— Организация онбординга новых клиентов: подключение рекламных аккаунтов, настройка атрибуции (Hyros, Cometly), приглашение команды, запуск первой кампании совместно с клиентом.
— Полное сопровождение поддержки через Intercom: управление временем ответа, качеством решений, базой знаний, макросами и путём эскалации.
— Триаж и взаимодействие с инженерами: определение багов, функциональных пробелов, ошибок пользователей и проблем Meta API; воспроизведение и документирование багов с подробностями для инженеров в Shortcut.
— Контроль качества релизов: тестирование на реальных рекламных аккаунтах, проверка запусков, автоматизаций, действий AI-агента и интеграций.
— Мониторинг систем: контроль Meta API, обновления токенов, вебхуков, учётных записей Whop, синхронизации атрибуции с помощью Sentry, PostHog и внутренних дашбордов.
— Анализ здоровья клиентов и удержания: отслеживание активности аккаунтов, выявление рисков оттока и регулярный отчёт CEO.
— Подготовка статей в справочный центр и видеоинструкций для часто задаваемых вопросов.
Требования:
— Опыт 3+ года в технической поддержке, customer success или поддержке B2B SaaS продуктов, включая роль основного связующего звена с инженерами.
— Практический опыт работы с Meta Ads: управление аккаунтами, запуск кампаний, решение проблем Ads Manager и API.
— Опыт работы с Intercom или аналогичными платформами поддержки, а также с системами управления задачами (Shortcut, Linear, Jira).
— Опыт проведения QA или UAT релизов программного обеспечения.
— Умение читать логи, ответы API и мониторинг ошибок (Sentry или аналогичные), без необходимости писать код.
— Знание инструментов атрибуции (Hyros, Cometly, Triple Whale, Northbeam) будет плюсом.
— Готовность работать полный день по часовому поясу США.
Условия:
— Работа в небольшой команде с высокой автономией.
— Возможность влиять на создание функции поддержки, стандарты QA и процессы онбординга.
— Работа с крупными рекламными командами Meta и AI агентом.
— Полная занятость, стабильная компания с бонусами за удержание и качество решений, оплачиваемый отпуск.
— Удалённая работа с гибким графиком в рамках рабочих часов США.
Как откликнуться:
— Записать видео Loom до 5 минут, в котором рассказать о своём опыте, показать проекты и рекламные аккаунты, привести пример баг-репорта, описать случай с недовольным клиентом и объяснить, как Koast помогает медиа-байерам.
— Отправить ссылку на видео и резюме или LinkedIn на jobs@koast.ai с темой письма "Retention is king".
— Без видео заявки не рассматриваются.
Важно: требуется опыт с рекламными продуктами и возможность работать по часам США.
About Alps2Alps
Alps2Alps is an innovation-driven travel tech company dedicated to travel tailored with love, powered by innovation and a commitment to the Earth. The company develops innovative solutions to drive customer satisfaction and business growth, serving hundreds of thousands of clients.
About the role
Looking for organized and efficient Dispatchers to coordinate transfer services in real time. The Dispatcher acts as a key contact between clients, drivers, Customer Service, and the Planning team, ensuring smooth communication and handling day-of-service tasks.
Responsibilities:
— Coordinate communication between clients, drivers, Customer Service (CS), and the Planning team;
— Monitor real-time transportation operations, ensuring efficiency and timely service;
— Support customers on the day of service, resolving issues or delays;
— Use dispatch and communication tools such as IP phones, Slack, and CRM to maintain smooth operations;
— Handle unexpected situations effectively to minimize service disruption;
— Maintain accurate and up-to-date records in the dispatch system;
— Collaborate with other departments to ensure customer satisfaction and operational success.
Requirements:
— Proficiency in communication platforms: IP phones, Slack, messaging apps;
— Experience with dispatch management systems;
— Background in logistics, tourism, taxi services, or goods delivery coordination;
— Reliable PC, headphones, and microphone for communication;
— Stable internet connection for remote work;
— Proficiency in English (C1); knowledge of Russian or French is an asset;
— Strong understanding of geographic locations within the service areas (Alps);
— Ability to collaborate effectively in a team;
— Excellent verbal communication and problem-solving skills;
— Willingness to work 12-hour shifts, day or night;
— Highly adaptable and able to manage unexpected and challenging situations.
Work Schedule:
— 5 days a week, 12-hour shifts with predetermined schedule (day/night shifts);
— Fully remote work (excluding sanctioned countries).
Contract details:
— Temporary contract until April 20, 2027, with possibility of extension;
— First month focused on training and learning;
— From second month, performance evaluated based on KPIs.
Salary Range:
— 700 EUR/month during training and probation (first month);
— From second month, salary ranges from €1,500 to €2,000 based on performance and KPIs.
Selection process:
— Group interview;
— Competency-based interview;
— Reference check;
— Offer.
Simple Life is the #1 AI-powered health coaching app for adults who want to lose weight and enjoy a healthier lifestyle—without the stress or extremes. Our mission is to empower people to feel their best every day. By challenging traditional, restrictive approaches, Simple offers a more sustainable method grounded in ease, personalization, and real-life support. Simple has had over 17 million downloads and more than 300,000 5-star reviews, having helped millions lose weight successfully and sustainably. Simple has earned recognition as Best Virtual Coach and one of the Top 100 AI companies — all thanks to a dedicated global team driving real impact. With SIMPLE as a partner in their pocket, users feel cared for and empowered to embrace — and stick to — new healthy habits.
Задачи:
— Lead and execute monetization projects within the CRM team, taking ownership of campaigns that drive revenue growth.
— Design and optimize lifecycle journeys with a focus on acquisition, conversion, and win- strategies.
— Implement a hands-on approach to CRM operations, managing high volumes of campaigns and ensuring seamless execution.
— Develop innovative segmentation and communication strategies through continuous testing and experimentation.
— Build a robust A/B testing framework, analyzing results to propose data-driven improvements.
— Ensure campaign deliverability and technical soundness, troubleshooting issues and coordinating with engineering teams when needed.
— Collaborate closely with Growth, Design, Analytics, and other cross-functional teams to align CRM initiatives with broader business goals.
— Monitor and analyze key CRM performance metrics, preparing detailed reports and actionable insights.
— Own technical CRM setup, including campaign automation, deliverability optimization, and tool integrations.
— Serve as a proactive problem-solver, bringing forward new ideas to improve processes, enhance user experiences, and maximize monetization outcomes.
— Maintain a hands-on approach to operational tasks, balancing execution with strategic input.
Требования:
— 5+ years of CRM experience, both in developing communication strategies and in hands-on execution.
— A strong monetization mindset, with the ability to evaluate initiatives based on revenue potential.
— Proven track record in customer lifecycle management and implementing strategies that drive measurable revenue growth.
— Technical expertise in CRM systems (Braze, Customer.io experience is a plus) and the ability to ensure flawless campaign execution and troubleshooting.
— Proficiency in analytical tools, with a results-driven approach to experiment tracking and performance analysis.
— Comfortable working in cross-functional environments, particularly in collaboration with Growth teams and developers.
— Hands-on operational expertise in managing high-volume communications and setting up CRM workflows.
— A proactive problem-solver with a self-starter attitude, eager to bring innovative ideas to the table.
— Experience improving email deliverability would be a plus.
Условия:
— Remote, in-office, and hybrid work opportunities.
— The equipment you need to do your job.
— A premium SIMPLE subscription.
— 21 days annual leave, plus bank holidays (those observed where you live).
— Flexible hours. We focus on your results, not how long you spend at your desk.
— Competitive salary package commensurate with experience.
PagerDuty is seeking an Account Executive (AE) to join their high-performing, customer-focused team. The role involves driving growth and expansion within an established customer portfolio by combining strategic account management with consultative enterprise selling. The AE will partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. Responsibilities include owning and growing a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities; building and maintaining trusted executive relationships through regular in-person engagement and consultative selling; developing and executing strategic account plans to identify growth areas, expansion pathways, and competitive positioning; driving adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI; executing complex, multi-product sales motions and partnering with Solution Consultants for technical validation and proof-of-concept activities; maintaining accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework; and collaborating with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.
Basic qualifications include 8+ years of experience in B2B sales, account management, or expansion roles within SaaS or cloud software; proven success managing a quota in complex, long-cycle enterprise sales; demonstrated experience selling to and influencing C-level executives; proficiency with Salesforce (SFDC) for pipeline management and forecasting; and a Bachelor’s degree or equivalent experience.
Preferred qualifications include prior enterprise sales expertise leveraging MEDDPICC & Value Selling; experience managing high-value accounts; track record of success with multi-product sales and solution-based selling models; strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments; and strategic thinking with exceptional communication, negotiation, and relationship-building skills.
The base salary range for this position is $131,000.00 - $170,500.00 USD per year. The role may also be eligible for bonus, commission (50/50 split), and/or benefits. PagerDuty operates a hybrid work model with offices in 8 major cities but this role is remote with location restrictions. PagerDuty offers a competitive total rewards package including comprehensive benefits, flexible work arrangements, company equity, ESPP, retirement plans, generous paid vacation, paid parental leave, volunteer time off, company-wide hack weeks, and mental wellness programs.
PagerDuty is an equal opportunity employer committed to providing reasonable accommodations for qualified individuals with disabilities. The company uses the E-Verify employment verification program.
Задачи:
— Быть финансовым партнером для отделов Customer Success, Professional Services и G&A, поддерживать управление численностью персонала, ежемесячное бюджетирование, прогнозирование и анализ отклонений.
— Поддерживать метрики доходов и удержания, владеть моделями прогнозирования удержания и оттока, сотрудничать с Revenue Operations и Order Management для обеспечения целостности данных.
— Готовить ежемесячные и ежеквартальные отчеты для руководства, анализировать финансовые результаты, выявлять ключевые операционные тенденции и предоставлять инсайты старшему руководству.
— Использовать Pigment как основную платформу для планирования FP&A и Claude AI для ускорения анализа данных, отчетности и моделирования сценариев, автоматизируя финансовые процессы.
— Выполнять стратегическое моделирование, проводить финансовое моделирование и анализ сценариев для оценки операционных рисков и стратегических инициатив.
Требования:
— 2-3 года опыта в FP&A, Sales Operations или количественном финансовом анализе в быстрорастущей технологической или B2B SaaS среде.
— Продвинутые навыки работы с Microsoft Excel / Google Sheets для финансового моделирования.
— Практический опыт работы с современными платформами FP&A (в частности Pigment) и комфортное использование AI-инструментов (например, Claude AI) для повышения аналитической продуктивности.
— Твердое понимание основных SaaS метрик после продаж (NRR, GRR, Churn, ARR).
— Сильные коммуникативные, межличностные и презентационные навыки для эффективного взаимодействия с бизнес-партнерами и руководством.
— Высокая адаптивность и навыки решения проблем, комфортная работа в быстро меняющейся команде с меняющимися приоритетами.
— Коллаборативный менталитет, ориентированный на команду.
Условия:
— Удаленная работа из США.
— Годовая зарплата от $67,000 до $77,500 USD.
— Возможность работать с современными технологиями и AI-инструментами.
— Работа в команде профессионалов SaaS с аналитическим мышлением и страстью к стратегическому решению задач.
— Компания придерживается принципов равных возможностей и инклюзивности.
Дополнительно:
— Компания использует AI-инструменты в процессе найма, но все решения принимаются людьми.
— Возможность получения бонусов и других компенсационных планов.
PagerDuty is seeking an Account Manager to join their diverse, customer-focused team. The Account Manager will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. Responsibilities include maintaining and growing customer relationships, driving product adoption, managing renewals, and identifying strategic expansion opportunities that deliver measurable business value.
Key Responsibilities:
— Own a portfolio of existing customers to ensure adoption, value realization, and retention.
— Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
— Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
— Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
— Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
— Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.
Basic Qualifications:
— 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
— 4+ years of proven success managing renewals and growth within a SaaS environment.
— Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
— Bachelor’s degree or equivalent experience.
Preferred Qualifications:
— Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.
— Prior enterprise sales expertise leveraging MEDDPICC & Value Selling.
— Experience working with enterprise software customers or in a DevOps environment.
— Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.
— Proven history of achieving revenue and retention goals through consultative account management.
— Self-starter with strong collaboration, negotiation, and problem-solving skills.
PagerDuty operates a hybrid work model with offices in 8 major cities but this role is remote within eligible US locations. Candidates must reside in an eligible location as specified in the job post.
PagerDuty offers a competitive salary, comprehensive benefits package, flexible work arrangements, company equity, employee stock purchase program, retirement or pension plans, generous paid vacation, paid holidays and sick leave, paid parental leave, paid volunteer time off, company-wide hack weeks, and mental wellness programs.
PagerDuty is an equal opportunity employer committed to providing reasonable accommodations for qualified individuals with disabilities in the job application process.
DomainTools is looking for a Principal Product Manager to join its Product team. This role is responsible for growing and refining data products that drive threat intelligence solutions, with API-first delivery and integration into UI, AI, and third-party experiences and workflows. It is a strategic role with high impact and visibility inside and outside the company.
The ideal candidate is a strong leader and successful product manager with a track record of delivering market-leading data products, based on insights from direct customer interaction and big-data analysis.
The product manager is expected to contribute solid knowledge of business constraints and prioritize opportunities, deep knowledge of users and customers, and understanding of platforms customers use to engage with products. They must track industry trends and competitive landscape relevant to their products.
The product manager collaborates closely with engineering, marketing, sales, and solutions engineering teams to deliver world-class solutions. This is an individual contributor role requiring influence through data and logic.
Basic Qualifications:
— Minimum 7 years in cybersecurity or data-related product management, delivering data-driven analytics and products
— Deep knowledge of business and customers, understanding data product usage and value
— Experience with threat intelligence products, threat feeds, APIs, and related technologies
— Experience interacting with customers using data warehousing, data science, and Big Data technologies
— Experience integrating data products into third-party environments (customer and partner ecosystems)
— Experience working with Agile (kanban/scrum) development teams and processes
— Excellent people skills working cross-functionally from ideation to market
— Excellent writing, communication, and presentation skills
— US-based with willingness to accommodate core hours overlapping 9am-3pm US Pacific time
Preferred Qualifications:
— Experience in cybersecurity investigations, threat defense, incident response, or related activities
— Solid understanding of cybersecurity market and modern security architectures
— Familiarity with cybersecurity data domains including DNS, IP, TLS/SSL certificates, web crawl, BGP, NetFlow data
— Experience with real-time data collection, processing, and delivery
— Experience with large language models (LLMs) and agentic workflows
— Experience with data products leveraging predictive analytics / machine learning (ML)
— Experience with distributed systems and cloud computing
Задачи:
— Разработка и реализация продуктовой стратегии, формирование продуктового видения, определение линейки продуктов с учётом юнит-экономики, трендов и потребностей пользователей;
— Управление продуктом от discovery до delivery, расчет юнит-экономики;
— Проводить Customer Development, интервью, анализ JTBD, CJM и конкурентного окружения;
— Формировать гипотезы и проверять их через MVP, прототипы и A/B тесты;
— Обеспечивать реализацию roadmap: эффективно договариваться о ресурсах с командами разработки, транслировать бизнес-требования в четкие задачи;
— Управлять бэклогом, приоритизировать фичи и инициативы с учетом бизнес-ценности, ресурсов и сложности реализации (RICE, ICE, Kano и др.);
— Презентовать и защищать продуктовые решения: аргументировать ценность и стоимость разработки;
— Разработка интерфейсов продукта;
— Анализировать показатели и метрики, которые определяют успех продукта и нового функционала;
— Вести регулярную коммуникацию со всеми заинтересованными сторонами: пользователями, бизнесом, разработкой, маркетингом и продажами.
Требования:
— DataDriven подход, фокус на определенные продуктовые метрики и финансовый результат;
— Активное использование ИИ в работе;
— Опыт ведения полного цикла продукта: от discovery и гипотез до delivery и масштабирования;
— Знание жизненного цикла продукта, discovery/delivery процессов;
— Опыт управления командой разработки, планирования ресурсов;
— Умение формулировать и проверять гипотезы на основе данных и исследований;
— Опыт разработки и отслеживания ключевых метрик продукта;
— Понимание методологий Agile/Scrum и опыт работы в соответствующих командах;
— Отличные коммуникативные навыки и умение эффективно взаимодействовать с различными заинтересованными сторонами;
— Умение аргументировать решения и находить компромиссы;
— Самостоятельность и инициативность;
— Хорошие коммуникативные и фасилитационные навыки.
Будет плюсом:
— высшее техническое образование или технический бэкграунд
Условия:
— Трудоустройство согласно ТК РФ, белая ЗП;
— Групповые занятия английским после окончания испытательного срока;
— Обучение за счет компании – курсы, тренинги, семинары, конференции;
— Адекватное руководство, лояльное к любым полезным инициативам.
About Openbase:
Openbase.ai is an AI gateway that helps developers and businesses access multiple AI models through one API, simplifying model access, routing, and usage management to enable teams to focus on building AI products. The MVP is ready.
The opportunity:
Work directly with the founder to grow Openbase into a business with repeatable customer acquisition, strong retention, and disciplined operations. Own commercial execution including finding first customers, testing acquisition channels, improving onboarding, building partnerships, and organizing people and systems to grow. Aim to reach 10,000 users with clear milestones for activated developers, retained customers, paying accounts, and profitable usage.
What you will own:
1. Go-to-market and customer acquisition:
— Identify strongest initial customer segments (AI startups, independent developers, agencies, software teams).
— Develop positioning and explain why developers should choose Openbase.
— Launch and improve acquisition via X, SEO, AI search engines, developer communities, partnerships, targeted outbound.
— Test paid campaigns with budgets, conversion tracking, criteria for scaling or stopping.
— Build growth roadmap with weekly experiments and monthly acquisition targets.
2. Developer activation and retention:
— Own journey from website visit to signup, first API request, first payment, ongoing usage.
— Collaborate with engineering to remove onboarding friction, improve documentation, quickstarts, integration examples.
— Engage directly with developers to understand usage and retention.
— Establish onboarding communications, customer support, reactivation campaigns.
— Turn successful implementations into case studies and referrals.
3. Sales and partnerships:
— Personally source and close early customers.
— Build qualified pipeline of startups and businesses with recurring AI usage.
— Develop distribution partnerships with developer tools, AI communities, accelerators, complementary platforms.
— Coordinate technical evaluations and customer requirements with engineering.
— Build repeatable sales process as demand grows.
4. Business execution and team management:
— Translate company goals into weekly priorities, accountable owners, delivery dates.
— Recruit and manage freelancers, agencies, future hires across growth, content, developer relations, customer success.
— Own marketing budget allocation and evaluate spending against results.
— Coordinate customer needs with product and engineering priorities.
— Implement workflows and automation to reduce manual work.
5. Metrics and commercial performance:
— Maintain dashboard covering acquisition, activation, retention, paying customers, API usage.
— Track customer acquisition cost, conversion rates, retention by channel.
— Separate customer spending from provider costs and Openbase’s retained revenue and gross profit.
— Monitor promotional credits and infrastructure costs to keep growth economically sound.
— Provide founder with weekly view of results, blockers, decisions needed.
What we are looking for:
— Experience leading growth and commercial execution at early-stage SaaS, API, developer-tools, or AI infrastructure company.
— Evidence of acquiring users from early starting point with specific numbers and personal contribution.
— Understanding of developer audiences and technical product adoption.
— Ability to understand API integration, follow documentation, discuss onboarding with engineers.
— Hands-on ability to run experiments, analyze funnels, conduct customer calls, manage delivery.
— Experience managing budgets and external specialists.
— Strong written English, sound judgment, comfort working directly with founder.
— Experience with usage-based pricing, developer relations, technical SEO, AI model platforms is relevant.
Why join:
— Direct ownership of Openbase’s launch and growth.
— Close collaboration with founder and engineering team.
— Opportunity to build commercial function from earliest stage.
— Scope to take on broader company leadership as business grows.
How to apply:
Send CV or LinkedIn profile with brief answers to questions about past product growth, acquisition channels, approach to first 1,000 activated developers, personal execution vs specialists, location, availability, compensation expectations, and example of growth experiment or operating system built.
Задачи:
— Проектировать, писать и поддерживать высококачественный Apex код, пользовательские интерфейсы на LWC и асинхронные backend-фреймворки.
— Архитектурно строить безопасные двунаправленные интеграции между Salesforce и сторонними корпоративными платформами (SAP, HubSpot, BigQuery) с использованием REST/SOAP API и middleware.
— Профилировать логи выполнения, оптимизировать сложные обработчики триггеров и рефакторить неэффективный legacy-код для обеспечения быстрой загрузки страниц и стабильной обработки больших объемов данных.
— Управлять развертываниями с использованием Salesforce CLI и Git-ориентированных CI/CD пайплайнов, обеспечивая безопасное управление sandbox-средами и предсказуемость релизов.
— Сотрудничать с архитекторами Salesforce, бизнес-аналитиками и владельцами продуктов для трансформации бизнес-требований в масштабируемые технические решения.
Требования:
— Опыт разработки 5+ лет с Salesforce Sales Cloud и Service Cloud.
— Экспертное владение Apex (классы, триггеры, batch jobs, queueables) и Lightning Web Components (LWC).
— Продвинутые знания SOQL и SOSL, умение проектировать масштабируемые модели данных (custom objects, junction objects, big objects) и оптимизировать запросы для предотвращения ошибок governor limits.
— Опыт построения, потребления и защиты внешних веб-сервисов через REST/SOAP API, Named Credentials, OAuth2, Pub/Sub API, MuleSoft.
— Знание enterprise design patterns в Apex (Trigger Frameworks, Service Layer, Selector Layer, Domain Layer) и умение анализировать trade-offs между декларативным и программным подходами.
— Опыт работы с Salesforce CLI, source-driven development (SFDX), Git workflows, unit testing с покрытием >85%, CI/CD инструментами (Copado, Gearset, GitHub Actions).
— Активные сертификаты Salesforce Platform Developer I & II (PD1 / PD2) предпочтительны.
— Свободное владение английским языком.
— Локация в часовом поясе CET (+/- 3 часа).
Желательно:
— Опыт с Salesforce CPQ, OmniStudio (Vlocity), Experience Cloud.
— Сертификаты Data Architecture & Management Designer или Integration Architecture Designer.
— Знакомство с Data Cloud (CDP), CRM Analytics (Tableau CRM/Einstein Analytics), AI функциями (Agentforce/Einstein 1).
— Опыт миграции Visualforce и Aura компонентов в LWC.
Условия:
— Своевременные ежемесячные выплаты с гибкими опциями вывода.
— Предсказуемый график работы 8 часов в день.
— До 24 оплачиваемых гибких дней отпуска в год.
— Долгосрочные удалённые позиции в ведущих компаниях.
— Персонально подобранные вакансии без типичных рекрутинговых барьеров.
— Единый процесс контрактации для множества возможностей без дополнительных оценок.
— Стабильная оплата каждый месяц.
About the Role:
We are seeking a highly motivated and licensed Property & Casualty (P&C) Insurance Broker to join our team as part of a critical pilot to launch a P&C broker model at Gusto. You will be essential in evolving Gusto's business insurance channel by acting as a licensed agent to quote and issue business insurance policies with our NEXT Insurance carrier partner. You will use your expertise to provide direct support and an improved experience for small business customers with complex insurance needs, helping to capture meaningfully higher revenue and accelerating the development of our AI Insurance Advisor.
About the Team:
This team is crucial to solving customer experience gaps and optimizing our offline insurance channels. You will be a SME who is part of the "human-in-the-loop" workflows required to train and optimize Gus as an AI insurance advisor. Our collective vision is to be an expert advisor that supports small businesses through every stage of growth, with this pilot being key to establishing our digital insurance agency and licensed agent integration.
Here’s what you’ll do day-to-day:
— Make outbound dials to prospective and existing small business clients to assess their complex P&C insurance needs and recommend suitable coverage options.
— Quote and issue Property & Casualty policies, primarily with the NEXT Insurance carrier, in our offline sales channel.
— Achieve required daily, weekly, and monthly sales activity expectations.
— Provide human-in-the-loop support to optimize the AI Insurance Advisor, Gus, and assist customers with more complex needs.
— Maintain client relationships, manage policy renewals, and facilitate changes or endorsements to existing policies.
— Act as a trusted liaison between clients and carriers, including assisting clients with reports of losses and claims settlement when necessary.
— Actively work to cross-sell and up-sell additional P&C lines of coverage and strive to achieve monthly production goals for units and/or revenue.
— Maintain accurate and up-to-date client records and policy documentation within CRM systems (SFDC workflow).
— Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next.
— Stay current on industry trends, products, regulations, and underwriting guidelines to provide accurate advice and ensure compliance.
Here’s what we're looking for:
Experience in the field:
— Proven experience in insurance sales or brokerage, with coverage level knowledge of commercial P&C products (e.g., Workers' Compensation, BOP, Commercial Auto, E&O).
— 4+ years
Licensing:
— An active Property & Casualty insurance producer’s license
Communication & Interpersonal Skills:
— Excellent verbal and written communication, active listening, and strong interpersonal skills to build rapport and explain complex concepts clearly.
Sales & Negotiation:
— Strong sales and negotiation abilities with a proven ability to meet sales targets.
Technical Proficiency:
— Working knowledge of carrier quoting systems, proficiency in insurance software, and familiarity with CRM systems like Salesforce (SFDC).
— Comfortable using AI tools and automation to enhance productivity, decision-making, and problem-solving.
Mindset:
— A demonstrated passion for delivering an incredible customer experience and genuine empathy for small business owners.
Attributes:
— Highly self-motivated, goal-oriented, and an entrepreneurial ownership mentality to thrive in a fast-paced, high-energy environment.
AI Fluency:
— Proven, day-to-day experience integrating AI into how you work - across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.
Compensation:
— Cash compensation amount for this role is $109,390 to $134,000 OTE for Denver, Atlanta, Chicago & Las Vegas.
— $102,855 to $126,000 OTE for Phoenix.
— Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Work Format:
— Gusto has physical office spaces in Denver, San Francisco, and New York City.
— Employees based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).
— The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
— When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.
Equal Opportunity:
— Gusto is an equal opportunity employer and does not discriminate based on legally protected characteristics.
— Committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process.
Security & Privacy:
— Gusto takes security and protection of personal information seriously.
Position Summary
ExtraHop’s Solutions Architecture team focuses on outcomes and customer success rather than billable hours. As a Solutions Architect, you will play a critical role in customer success, product success, and market positioning, tackling difficult business and technology problems across various industries and technologies.
Key Responsibilities:
- Advanced GUI development
- Advanced Trigger Script development
- Intermediate external REST API script development
- Intermediate understanding of networking
- Intermediate understanding of application design
- Analyze customer network topologies and application stacks to develop strategies for acquiring high-value data from the wire
- Profile industry-specific applications across a broad range of verticals; create technical assets and written collateral to support product improvement and marketing efforts
- Conduct root cause analysis of high-profile technology problems and advise customers on their resolution
- Develop custom tools using Python and JavaScript-based APIs to extend the functionality of the product
CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. The company started by revolutionizing incentive compensation management and is now expanding its platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors including Sequoia, ICONIQ, Accel, and Sapphire Ventures, CaptivateIQ empowers high-growth companies such as Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance.
About the Role:
We're looking for a Strategic Finance Manager, GTM to serve as the primary finance partner to Sales, Marketing, and Customer Success leadership. This is a high-visibility, high-impact role at the center of GTM decision-making, helping leadership optimize investment, improve productivity, and drive predictable ARR growth.
Responsibilities:
— Own end-to-end financial planning for go-to-market functions, including commissions modeling, sales capacity planning, and GTM efficiency metrics.
— Translate complex financial data into clear, actionable insights for senior stakeholders.
Requirements:
— Ability to bring analytical rigor and strong executive presence.
— Thrive in a fast-paced environment.
— Operate with autonomy.
— Energized by the intersection of finance, strategy, and revenue operations.
About Core Products & Platform
Core Products & Platform is the foundation that powers the entire product — we build and maintain what every other direction at Fundraise Up depends on, and we directly secure the revenue that drives our mission. We own the full donation lifecycle: from the moment a donor lands on a checkout page to the financial flows behind every transaction, the integrations that connect our platform to the nonprofit's ecosystem, and the platform infrastructure that makes everything scale. Experiment velocity is our competitive DNA. 80%+ of growth experiments run through our products. We move fast, we measure everything, and we never break what matters.
The Role
We are looking for Product Managers to join Core Products & Platform and take full end-to-end ownership of a product domain that directly impacts donation volume, platform reliability, and nonprofit success. These are high-stakes, high-ownership roles. You will set strategy, define roadmaps, write specs that engineering can build from, and drive outcomes — not just ship features. You'll work in close partnership with Engineering, Design, Analytics, GTM, and Customer Success to turn complex problems into elegant, scalable solutions. You won't be handed a finished playbook. You'll help write it.
What You’ll Own
Product strategy and roadmap for your domain — with clear priorities and the reasoning behind every decision
End-to-end delivery from discovery through to launch and post-launch validation
Specifications that engineering can build from — with detailed requirements, edge cases, and acceptance criteria covered
Stakeholder alignment — keeping Engineering, GTM, Support, and leadership informed and coordinated
Domain health — product metrics, reliability signals, and the right balance between new features, experiments, and technical sustainability
What You’ll Do
Define and own your domain's quarterly goals and success metrics
Run structured discovery: customer interviews, behavioral analysis, funnel review, and data exploration
Write engineering-ready specs — clear, with edge cases covered and no open questions left
Partner directly with PM Growth on experiment design and high-velocity delivery
Collaborate with GTM (Sales, CSM, PMM) to resolve enterprise-critical issues and translate client needs into scalable product improvements
Track product health and understand what's driving changes — with clear attribution and causal reasoning
Use AI as a default tool across research, analysis, spec writing, and communication
Requirements
5+ years of experience in Product Management in a B2B SaaS, Fintech, or Enterprise environment
Proven ability to own a product area end-to-end — you take responsibility for outcomes, not just tasks
Strong delivery track record: you ship complex features in high-pressure environments without dropping quality
Ability to write specifications engineers can build from — precise, with edge cases and acceptance criteria
Data fluency: you define metrics, interpret results, and drive decisions with evidence
Systems thinking: you see the product as a whole, understand dependencies, and anticipate the impact of decisions
Strong written and verbal communication in English (C1) and ability to work in a Russian-speaking team
Comfort working in a fast-moving environment where priorities can shift and ambiguity is normal
Nice To Have
Experience in payments, fintech, or financial product flows
Experience in B2B SaaS platforms with API/integration complexity
Experience with A/B experimentation frameworks at high velocity
Familiarity with enterprise nonprofit or fundraising domain
AI at Fundraise Up
At Fundraise Up, AI is a default tool — not an experimental one. We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve. You should already be using AI meaningfully in your work and understand where it adds value and how it can improve the way you operate.
Why work with us
A strong, collaborative product team that owns what it builds
Clear product vision and access to real customer feedback from global nonprofit leaders
Flat structure: no politics, just great work with great people
Transparent company culture—we share how we’re growing, where revenue comes from, and what’s next
Long-term focus: we offer equity options and value sustained, meaningful contribution
Compensation & Benefits
Compensation range: €5,600 - €6,100 gross. Final compensation determined based on experience, skills, qualifications, alignment with requirements, and location.
31 days off
100% paid telemedicine plan
Home Office Setup Assistance
English learning courses (50% reimbursement, up to $1,000 annually)
Relevant professional education (100% reimbursement, up to $1,500 annually)
Gym or swimming pool (50% reimbursement, up to $500 annually)
Co-working (up to $250 monthly)
Remote working
Equal opportunity employer; inclusive environment; non-discrimination
MarketKing is a full-service digital marketing agency focused on delivering measurable results for clients including Lyft, SoFi, ResiBrands, Myomo, Elkay Interior Systems, and more. They are seeking a Targeted Advertising Expert (Facebook/Instagram) to manage large-scale campaigns.
Задачи:
— Настройка и управление рекламными кампаниями в Facebook и Instagram во всех форматах.
— Определение целевых аудиторий, демографических характеристик и продвинутых настроек таргетинга.
— Достижение и поддержание ключевых показателей эффективности (CPC, CPM, стоимость квалифицированного лида, продажи и др.).
— Постоянный мониторинг эффективности кампаний и своевременная оптимизация.
— Разработка и тестирование маркетинговых гипотез и креативных стратегий совместно с руководством.
— Рекомендации по улучшению лендингов и маркетинговых воронок.
— Управление 10 рекламными аккаунтами одновременно.
— Составление еженедельных отчетов с ключевыми метриками.
Требования:
— Опыт работы в аналогичной роли не менее 5 лет.
— Полная занятость, исключающая работу на другие компании, агентства, фриланс или сторонние проекты.
— Глубокие знания Facebook/Instagram Ads, включая Website Leads, Instant Forms, Messenger Leads, Lookalike Audiences и Custom Audiences.
— Опыт настройки конверсий, включая Meta Pixel и Meta Conversions API.
— Умение выявлять маркетинговые тренды, разрабатывать воронки и предлагать эффективные решения.
— Высокий уровень самоорганизации и самостоятельное выполнение задач.
— Владение английским языком на уровне B2 и выше.
— Опыт использования AI-инструментов (ChatGPT, Claude) для креативного мозгового штурма, исследований и генерации идей.
Условия:
— Зарплата до 2500 долларов в месяц в зависимости от опыта и количества управляемых аккаунтов.
— График работы: понедельник-пятница, выходные — суббота и воскресенье.
— Рабочие часы: с 8:00 до 16:00 по времени Чикаго (CST), обязательная доступность в это время.
— Полностью удаленная работа с полной профессиональной отдачей.
— Возможности карьерного роста до Team Lead / Marketing Director.
Gradient Labs — AI-платформа для финансовых сервисов, которая автоматизирует customer support и back-office процессы.
Требования:
— Опыт работы с неоднозначными задачами 0-1
— Опыт успешного доведения проекта от идеи до запуска в стартапе или крупной компании
Условия:
— Работа удалённо (Remote) из Великобритании или в офисе в Лондоне
— В компании работают русскоязычные сотрудники
Размер команды — 11-50 человек
Инвестиции — $26M
Fastly is seeking a Threat Detection Analyst for the APAC region who is Japanese speaking. The role is part of the Fastly Customer Security Operations Center (CSOC) team, focusing on operational support of Fastly’s security products and services, particularly integrating and supporting agent software installed on customer systems. The position involves monitoring and analyzing customer activity with emphasis on security functions such as identifying account-takeover, Bot Attacks, and WAF administration, focusing on application layer security and web technologies. The role requires working Friday to Tuesday, 0000 - 0800 UTC (9am - 6pm AEST).
Responsibilities include:
— Ensuring security for customers and providing outstanding responses to security issues.
— Providing deep application-security expertise on escalated cases from customers and automated systems.
— Conducting continuous improvement and research to enhance customer security products and operations.
— Contributing to processes and policies to scale the organization.
— Creating and reviewing security service reports for customers.
— Creating and managing security content for customer environments.
Requirements:
— Prior experience working in a SOC environment.
— Experience with SaaS/Cloud or hybrid cloud deployments; Apache, NGINX, IIS or other web server platforms and associated application server technologies and frameworks.
— Scripting skills in Python, Java, Go, Rust, PHP, Unix/Linux Shell, C#, or other common web languages.
— Strong information security background with practical skills in application security.
— Experience in IT or security technical support, operations, or research roles.
— Unix/Linux or Windows system administration skills.
— Ability to work with limited supervision and mentor others on security knowledge.
— Fluent spoken and written English, adaptable to different audiences.
— Experience troubleshooting software products.
— Focus on delivering exceptional customer experiences.
Work hours require availability during core business hours. The position is remote based with potential to become hybrid as Fastly expands in the region. Travel to the US and internationally may be required.
Benefits include a comprehensive package starting from day one, with variations depending on country. Fastly emphasizes a positive work environment, diversity, inclusion, and support for employees' passions and causes.
Applications must be submitted through Fastly's official careers site. Fastly is an equal opportunity employer committed to a safe and welcoming work environment free of discrimination and harassment. Reasonable accommodations are available for applicants with disabilities.
Задачи:
— разрабатывать новую бизнес-логику, бизнес-процессы и модули системы Directum HR Pro;
— вместе с командой писать много кода и автотестов;
— проводить code review;
— участвовать в проектировании новых функций с использованием User Story Mapping, Customer Journey Mapping, Domain-Driven Design;
— анализировать и воспроизводить дефекты с их исправлением.
Требования:
— умение декомпозировать крупные задачи на мелкие, оценивать трудоемкость и прогнозировать сроки;
— умение работать с неопределенностью, выявлять неочевидные требования и помогать формулировать критерии приёмки;
— развитое системное мышление, понимание User Story Mapping, Customer Journey Mapping, Domain-Driven Design;
— стремление к балансу между производительностью и стоимостью, сложностью и гибкостью;
— умение обеспечивать масштабируемость, стабильность и безопасность системы;
— опыт менторинга менее опытных коллег;
— опыт коммерческой разработки на C# .Net от 5 лет;
— опыт поиска, профилирования и оптимизации узких мест приложений;
— опыт проектирования, разработки и документирования публичного API;
— опыт работы с автоматизированным тестированием (Unit/Integration/E2E/UI, TDD, BDD);
— опыт работы с базами данных, PostgreSQL будет плюсом.
Условия:
— работа в стабильной федеральной компании Directum, лидере рынка;
— решение сложных востребованных задач без готовых решений или аналогов;
— практика TDD, рефакторинга, техдолга, code review, анализа производительности;
— профессиональное развитие: митапы, выступления на ИТ-конференциях, мозговые штурмы, инженерные дни, внутреннее обучение;
— достойная оплата, обсуждается индивидуально, регулярные пересмотры;
— официальное трудоустройство;
— возможность удалённой работы или в офисах Directum в Ижевске, Уфе, Тюмени;
— ДМС, обучение и другие корпоративные плюшки.
Удалённоsenior
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Удалённоsenior
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