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Sensor Tower27 дн назад

Customer Support Specialist - London - Hybrid

Location: London, UK Workplace: Hybrid Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance. Role Summary: As a Customer Support Specialist, you’ll be on the front lines of customer interaction, playing a vital role in delivering exceptional service and resolving inquiries efficiently and empathetically. In this role, you will gain hands-on experience within the fast paced, ever evolving mobile app ecosystem and have the opportunity to engage directly with executives and team members from high growth companies. You’ll also collaborate across departments, working closely with product, engineering, and operations teams to ensure a seamless customer experience and to provide feedback that helps shape the future of our platform. Fluency in French (written and spoken) to effectively support French-speaking clients and partners. Full time / London - Hybrid (2-3 days in office) - French Speaking Responsibilities: - Provide expert support to customers and the internal sales team by responding to queries in a timely and accurate manner. - Troubleshoot and resolve issues by gathering technical details, replicating problems, and using internal tools to identify root causes. - Collaborate with cross functional teams to escalate complex issues, log bugs, and clearly communicate technical solutions to users of varying technical backgrounds. - Provide high priority support and platform overviews on an ad hoc basis to a designated group of strategic accounts. - Act as a bridge between internal teams, sharing relevant customer feedback to improve the platform. - Identify gaps in resources based on common customer pain points. - Educate users on new updates, tools, and best practices to tailor to their use cases - Report on key customer service metrics and identify noteworthy trends to the Team Director. Qualifications: - At least 4-5 years of experience in a data analysis customer facing role (customer service, care, or success). - Fluency in French/English - Background in mobile analytics, consumer behavior, or digital advertising strongly preferred. - Passionate about providing exceptional customer experience. - Strong attention to detail and ability to manage multiple tickets or issues at once. - Comfortable working with and supporting global brands across diverse markets. - Genuine interest in building and growing a career within customer support. - Technical experience in initial troubleshooting of front end bug/network issues. - Ability to read and interpret data visualizations or logs to guide troubleshooting. - Experience working cross functionally with Product, Engineering, or Data teams. - Proactive in spotting recurring issues and patterns in customer inquiries. Nice to have: - Hands-on experience with platforms such as Zendesk, Mailgun, Kibana, and Salesforce. - Knowledge in assisting global users with API questions, data import/export execution, and platform integrations. Fraud warning: It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower.com http://sensortower.com. All Sensor Tower interviews will be conducted via phone or Zoom. At no time will a conversation be moved to an alternative email outside of sensortower.com http://sensortower.com or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying. To all recruitment agencies: Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

ГибридLondon, UK

Higgsfield27 дн назад

GTM Content / Copywriter

Location: Almaty, Kazakhstan Workplace: OnSite GTM CONTENT/COPYWRITER WHY WORK AT HIGGSFIELD AI? Higgsfield AI is the fastest-scaling generative AI company in history, hitting $1B in annualized revenue, 32M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands. We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like. ABOUT THE ROLE We're looking for a Copywriter to own the written voice of Higgsfield across B2B and brand channels. You'll write everything from sales decks and landing pages to LinkedIn posts, launch campaigns, and ad creative, turning product capabilities into sharp, persuasive messaging for enterprise buyers, agencies, and creators. This is a hands-on role for someone who writes exceptionally well, moves fast, and can take a rough brief to publish-ready copy in hours, not weeks. WHAT YOU'LL DO FUEL LIVE DEALS - Write copy for sales decks, one-pagers, and vertical pitch materials that enterprise and partnerships teams use in live deals. - Prepare copy for events, partner presentations, and program materials (such as certification and partner programs). OWN WEB AND LAUNCH COPY - Own landing page, case study, and website copy, from headlines and value props to CTAs, working with designers and web to ship. - Build messaging for product launches (features, API, enterprise plans) and adapt it across web, social, email, and paid. WRITE THE PUBLIC VOICE - Ghostwrite and edit LinkedIn content for the company and leadership: thought leadership, launch posts, and recaps in each author's voice. - Write ad and social creative copy, plus clear briefs for designers and video creators. BUILD THE MESSAGING SYSTEM - Develop and maintain positioning, messaging frameworks, and a brand voice guide, including audience variants for enterprise, agencies, and creators. - Test messaging, read performance data, and iterate on what converts. YOUR MUST HAVES - 3+ years of copywriting experience, ideally B2B SaaS, tech, or a creative or marketing agency. - Exceptional written English: concise, confident, and persuasive, with a strong command of business communication. - A portfolio that shows range: sales or enterprise materials, web copy, and social or thought leadership content. - Ability to understand a technical product (AI video and image generation) and explain it in terms of business outcomes. - Comfort switching voices: enterprise buyer, creative professional, founder or executive. - Fast execution: you take feedback well, iterate quickly, and don't wait for perfect. - Strong self-editing and attention to detail. Nothing goes out with a typo or a vague claim. NICE TO HAVES - Experience in AI, generative media, or creative tools. - Russian language skills. - Experience with localization or writing for international markets (e.g., Japan, MENA, Central Asia). - Familiarity with HubSpot, Figma, or Notion. - Understanding of performance marketing and conversion copywriting. THE DEAL - Competitive salary in USD. - On-site role in our Almaty office. - Relocation to Almaty from anywhere: we sponsor and process your work permit, cover your flights, and provide temporary housing while you settle in. - Full-time position.

Toptal27 дн назад

Client Advisor

Our Client Advisors turn inbound interest from small- and medium-sized businesses into Toptal clients. You will be the first conversation a prospective client has with Toptal.

УдалённоГеография найма не уточнена

Higgsfield27 дн назад

Senior Recruiting Coordinator

Higgsfield27 дн назад

Senior Tech Recruiter

Backblaze27 дн назад

Sr. Developer Relations Manager

Location: Remote - US Sr. Developer Relations Manager Backblaze — Remote, US Compensation: $172,000–$215,000 base + equity About Backblaze Backblaze is the object storage layer for AI and data-intensive workloads, fueling customer success with cloud storage purpose-built for scalable performance and economics. We make customers unstoppable by solving their toughest storage challenges. Today we manage nearly 6 billion gigabytes of data for 500K+ customers across 175+ countries with fast growth among Neoclouds, GenAI companies, and companies reliant on data–heavy workloads. Developers are at the center of our next chapter, and we're serious about earning their trust. About the Role Developer relations is evolving quickly. Coding agents, informed by reference architectures and machine-readable documentation, are increasingly making integration decisions on behalf of developers. And trust, transparency, and human interaction are more important than ever as open source ideals and corporate agendas are weirdly attacked, limited, or promoted by unexpected sources and trends. Backblaze B2 Cloud storage was launched as a result of developer demand and has been committed to the developer ecosystem since day one. Today, we are seeking a leader who can help us become more present and trusted than ever before in this space, both as the storage default for agent-led projects and as a leading source of support, inspiration, and enablement for developers who need storage for whatever they’re building. As Sr. Developer Relations Manager, you'll work across a strong set of existing assets — a mature docs team, an engineering team focused on AI ecosystem integrations, our Flamethrower Startup Program, a content org, and an outward-facing SE team — and coordinate their outputs into a coherent, credible developer presence that earns mindshare where it matters most. This is a program-defining role for someone who thinks in systems, works backwards from adoption goals, knows how to make a company technically credible with developers who haven't heard of it yet, and is comfortable both channeling and being the face of developer relationships at Backblaze. What You'll Own Developer Presence in the Agentic Stack The primary goal of this role is to ensure Backblaze B2 is the best storage layer for developers and for their agents. That means understanding how AI coders discover and evaluate infrastructure tools today: through MCP servers, coding agent contexts, reference architectures, SDKs, and machine-readable documentation. You'll work with the internal AI team to define what "agent-ready" means for Backblaze and drive execution against it across engineering, docs, and content. Cross-Functional Coordination This role starts as an individual contributor, but you'll have real influence over a strong set of resources: an engineering team building integrations into AI tooling (MLFlow, ComfyUI, Hugging Face, popular agent frameworks), a docs team that can be directed toward structured, agent-consumable formats, a content org that can amplify what you build, and an SE team that can extend your enablement work, among a number of others at the company. Your job is to coordinate these teams around a unified developer strategy, keep that strategy moving, and share its outputs with the broader world. Community and Ecosystem Developers trust other developers. You'll underscore Backblaze's credibility in the communities where AI builders live: GitHub, Discord, open source projects, developer events, and the growing ecosystem of AI infrastructure tooling. You'll elevate internal technical voices, use their expertise to build your own thought leadership in the space, and partner with ecosystem players, and show up in a way that is earned, not marketed. Critically, you should have a presence in this community before coming to the role. Developer Feedback Loop You'll maintain a tight feedback loop from the developer community back to product and engineering — surfacing adoption friction, unmet integration needs, and emerging patterns worth prioritizing. The Flamethrower Startup Program gives you direct access to early-stage builders who can serve as signal-rich canaries for what's working and what isn't. Metrics and Program Accountability You'll define what success looks like — developer signups, activation rates, B2 adoption in AI frameworks, community engagement, content reach — and own progress against it. We're building this program to drive real revenue, and you'll be expected to connect the dots between awareness and conversion. Success in this role opens the door to bringing on, or from elsewhere in the company, developer resources to grow the program. What We're Looking For Meaningful DevRel, developer marketing, or developer experience leadership at a cloud infrastructure, open source, or AI tooling company. You've built or significantly grown a developer program, not just contributed to one. Understand how agentic workflows are reshaping how developers discover and integrate infrastructure tools — and you have opinions about what that means for DevRel strategy. Technically credible. You can read a codebase, evaluate an SDK, write a working integration, and have a real conversation with an engineer about tradeoffs. You don't need to be a full-time SWE, but you need to have been one, or close to it. Worked, or started, without a large team. You know how to amplify yourself through cross-functional relationships, external partners, and community rather than headcount. Strong communicator — to developers externally and to leadership internally. You can write a crisp technical tutorial and a clear exec summary with equal ease. Existing presence in developer communities. A following, conference talks, open source contributions, a technical blog — some signal that developers pay attention when you show up. Strong plus: Direct experience with model training, data processing or generative media Familiarity with how coding agents (Claude Code, Cursor, Copilot, etc.) surface and recommend infrastructure tools Experience working with or building on top of open source frameworks in the AI/ML ecosystem (MLflow, DVC, Ray Data, WebDataset, and MosaicML Streaming) Prior experience running or contributing to a startup/developer program (accelerator, cohort model, or similar) What You'll Have to Work With You won't be starting from scratch. You'll work closely with: A mature, capable docs team that can be directed toward agent-consumable documentation formats and structured reference content A strong engineering team dedicated to integrating Backblaze into the AI tooling ecosystem — building connectors, working on external integrations, and driving internal product improvements for developer use cases Flamethrower , our startup program, which is already generating community energy and early-adopter signal among AI builders An outward-facing solutions engineering team that can extend your enablement work with hands-on technical support A content org that can help produce and amplify developer-facing assets Active strategic work from Rawkode Academy laying the DevRel foundation: audit, persona validation, content models, and engagement strategy Why This Matters Now Developers are making storage decisions earlier in the stack than ever before — often before they've spoken to a salesperson, often through a coding agent recommending a reference architecture. Backblaze has the right product, the right price point, and a growing engineering investment behind this motion. What we need is the person who can translate that into developer conviction at scale. The window to establish Backblaze as the default AI storage layer is open now. This role exists to make sure we don't miss it. Backblaze Perks Healthcare for family, including dental and vision Competitive compensation and 401K RSU grants for full-time employees ESPP program Flexible vacation policy Maternity & paternity leave MacBook Pro plus a generous workstation stipend Childcare bonus Fertility treatment and support Learning & development program Commuter benefits Culture that supports a healthy work-life balance Pay Transparency To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. Final offer amounts are determined by multiple factors including candidate location, skills, depth of work experience, and relevant licenses/credentials. The expected salary range for this role is $172,000 - $215,000 plus 20% target annual bonus and RSUs. At Backblaze, we value being fair and good to our customers, partners, and employees. Diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We are proud to be an Equal Opportunity Employer. Backblaze is proud to be an Equal Opportunity Employer. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education.

Aleph27 дн назад

Tech & Marketing Operations Specialist

Location: Warsaw, Poland Workplace: hybrid Are you ready to join our digital revolution journey? At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies. Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels. With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. What You’ll Do Platform & Systems Management Tech project management: Manage technology-related projects end to end — defining requirements, building timelines, tracking progress, and identifying improvements that serve broader project goals. LMS management (WordPress & LearnDash): Own the day-to-day health of our WordPress-based LMS and LearnDash plugin — user administration, course administration, email flows, bulk imports, new features, configuration, and troubleshooting. CRM & Marketing Automation (Salesforce & Salesforce Marketing Cloud): Act as first point of contact for Salesforce and SFMC — build and test journeys, landing pages, and lead magnets; investigate and resolve issues the Operations team can't solve; escalate and follow up when needed. System integration: Serve as the architect making sure LMS, CRM, Marketing Cloud, and Power BI talk to each other correctly — designing and implementing the technical architecture for data flows between platforms, including low-code integrations. Data integrity & reporting: Review data integrity across LearnDash, Salesforce, and Power BI; execute queries and build reports/extracts for non-technical stakeholders; handle large-scale data reviews (including million-row datasets) when needed. Website support: Provide general technical support for the website and coordinate with relevant resources to resolve issues. Compliance & security: Help bring the LMS environment up to the organization's IT and security standards, acting as liaison between the Education team, developers/cloud providers, and Security/Legal/IT. Marketing Operations & Growth Campaign execution: Build, test, and launch email and lifecycle campaigns in Salesforce Marketing Cloud — segmentation, audience building, A/B tests, send scheduling, and deliverability hygiene. Landing pages & lead capture: Build and ship landing pages and forms based on designs provided by the internal design team; ensure correct lead routing into Salesforce, field mapping, deduplication, and follow-up automation. Tracking & attribution: Own the measurement layer — GA4, Google Tag Manager, conversion pixels, UTM taxonomy and enforcement — so that every campaign, source, and channel is measurable end to end. Lifecycle & retention automation: Design automated flows across the student lifecycle (onboarding, course progress nudges, re-engagement, certification, upsell) connecting LMS events to CRM and Marketing Cloud triggers. Martech stack & compliance: Own the marketing technology stack and its integrations; keep consent management, cookie compliance, and data handling aligned with privacy requirements and company policy. AI for marketing: Apply the same builder mindset to marketing — AI-assisted copy and creative variants, campaign localization at scale, automated performance summaries, and audience insight tooling. Technical Bridge & Coordination Stakeholder liaison: Serve as a primary point of contact between internal stakeholders (especially the development team) and business operations, translating business needs into functional technical specifications. Specification writing & QA: Write clear technical specs, replicate scenarios, and fully test in QA and production before rollout. Documentation: Keep the operations manual and technical documentation current and useful for the team. Cross-functional project leadership: Lead multi-month initiatives (e.g., new catalog builds, platform redesigns, global/language expansions, migrations) from scoping through to launch — defining KPIs, coordinating between design/development/vendors, and testing at every step. AI Development & Innovation AI builder mindset: Go beyond being “AI-savvy” — actively explore, prototype, and build AI-powered solutions that improve how the team works and how students learn (e.g., translation tools, automation of repetitive data tasks, AI-assisted reporting). Tool development: Design and build practical AI tools and workflows (e.g., custom Gemini/Claude “gems”/assistants, scripts, or low-code automations) to solve real operational bottlenecks — not just use off-the-shelf AI features. Exploration & evaluation: Stay current on emerging AI tools and platforms relevant to EdTech operations, and proactively propose where they could create value (efficiency, personalization, translation, content scaling, etc.). AI project ownership: Take end-to-end ownership of AI-driven initiatives — from investigating alternatives and setting up integrations, to testing and rolling out to production (as previously done with AI-powered course translation tooling). Responsible use: Use AI tools in a way that's compliant with company confidentiality and data-security standards, and only with company-approved systems. What You Need For This Role You have a solid, broad understanding of technology and digital platforms, and you're comfortable getting hands-on rather than just directing others. You have 5+ years of experience managing Education and Marketing tech projects. You are genuinely curious about AI and see it as a tool to build with, not just a topic to discuss — you've built something with AI before (a workflow, an automation, an integration, a tool). You bring project management skills with a track record of leading initiatives from scope to delivery. You're a strong communicator who moves comfortably between technical and non-technical audiences. You're a proactive problem-solver, able to identify needs and find the right solutions, people, and tools without waiting to be asked. You understand marketing funnels and growth metrics (CPL, CAC, conversion rate, LTV) and can translate them into technical requirements. Hands-on experience with marketing automation and campaign tooling (Salesforce Marketing Cloud strongly preferred) is highly valued. Familiarity with GA4, Google Tag Manager, and conversion tracking setups is a strong plus. You are comfortable owning both the plumbing and the outcome — not just that the campaign sends, but that it performs. Experience with WordPress and/or LMS platforms (ideally LearnDash) is a strong plus. Familiarity with CRM systems (Salesforce/Salesforce Marketing Cloud preferred) and data/BI tools (Power BI) is highly valued. You're highly organized, detail-oriented, and capable of managing multiple concurrent projects. You're a self-starter, comfortable working independently. What Will Make Us Really Love You You bring a track record of success in a similar role, with hands-on experience. You’re not afraid to challenge the status quo and bring fresh, out-of-the-box ideas to the table. You anticipate challenges before they arise and take initiative to find effective solutions. You have an eye for detail. You thrive on teamwork but also bring a driven, goal-oriented spirit. You’re genuinely enthusiastic about advertising, ad-tech, and staying ahead of industry trends. You have the ability to engage and communicate with internal and external stakeholders in a positive and approachable way. What You’ll Love About Us We care about your individuality by giving you freedom to grow and create within the company, regardless of your position Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising Be part of a company with a truly global footprint, working with leading brands, platforms, and publishers across 90+ markets. We foster a dynamic environment where creativity, collaboration, and bold ideas are encouraged and celebrated. Join a diverse, multicultural team that values and embraces different perspectives, experiences, and talents. At Aleph, your work directly contributes to connecting brands and consumers in meaningful ways, shaping the future of digital advertising. Why Join Us? Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities. We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together. #ALEPH

Aleph27 дн назад

Tech & Marketing Operations Specialist

Location: Madrid, Spain Workplace: hybrid Are you ready to join our digital revolution journey? At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies. Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels. With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. We're looking for a proactive, resourceful, and AI-forward Tech & Marketing Operations Specialist to manage our technology projects, keep our learning platforms running seamlessly, and power the marketing engine that brings students to them This role suits someone with a broad technical fluency who thrives on coordination, troubleshooting, and hands-on building. You don't need to be a professional developer, but you do need to be comfortable using tech tools to design, prototype, and ship real solutions. The position will be based at the Madrid office with a hybrid work model. What You’ll Do Platform & Systems Management Tech project management: Manage technology-related projects end to end — defining requirements, building timelines, tracking progress, and identifying improvements that serve broader project goals. LMS management (WordPress & LearnDash): Own the day-to-day health of our WordPress-based LMS and LearnDash plugin — user administration, course administration, email flows, bulk imports, new features, configuration, and troubleshooting. CRM & Marketing Automation (Salesforce & Salesforce Marketing Cloud): Act as first point of contact for Salesforce and SFMC — build and test journeys, landing pages, and lead magnets; investigate and resolve issues the Operations team can't solve; escalate and follow up when needed. System integration: Serve as the architect making sure LMS, CRM, Marketing Cloud, and Power BI talk to each other correctly — designing and implementing the technical architecture for data flows between platforms, including low-code integrations. Data integrity & reporting: Review data integrity across LearnDash, Salesforce, and Power BI; execute queries and build reports/extracts for non-technical stakeholders; handle large-scale data reviews (including million-row datasets) when needed. Website support: Provide general technical support for the website and coordinate with relevant resources to resolve issues. Compliance & security: Help bring the LMS environment up to the organization's IT and security standards, acting as liaison between the Education team, developers/cloud providers, and Security/Legal/IT. Marketing Operations & Growth Campaign execution: Build, test, and launch email and lifecycle campaigns in Salesforce Marketing Cloud — segmentation, audience building, A/B tests, send scheduling, and deliverability hygiene. Landing pages & lead capture: Build and ship landing pages and forms based on designs provided by the internal design team; ensure correct lead routing into Salesforce, field mapping, deduplication, and follow-up automation. Tracking & attribution: Own the measurement layer — GA4, Google Tag Manager, conversion pixels, UTM taxonomy and enforcement — so that every campaign, source, and channel is measurable end to end. Lifecycle & retention automation: Design automated flows across the student lifecycle (onboarding, course progress nudges, re-engagement, certification, upsell) connecting LMS events to CRM and Marketing Cloud triggers. Martech stack & compliance: Own the marketing technology stack and its integrations; keep consent management, cookie compliance, and data handling aligned with privacy requirements and company policy. AI for marketing: Apply the same builder mindset to marketing — AI-assisted copy and creative variants, campaign localization at scale, automated performance summaries, and audience insight tooling. Technical Bridge & Coordination Stakeholder liaison: Serve as a primary point of contact between internal stakeholders (especially the development team) and business operations, translating business needs into functional technical specifications. Specification writing & QA: Write clear technical specs, replicate scenarios, and fully test in QA and production before rollout. Documentation: Keep the operations manual and technical documentation current and useful for the team. Cross-functional project leadership: Lead multi-month initiatives (e.g., new catalog builds, platform redesigns, global/language expansions, migrations) from scoping through to launch — defining KPIs, coordinating between design/development/vendors, and testing at every step. AI Development & Innovation AI builder mindset: Go beyond being “AI-savvy” — actively explore, prototype, and build AI-powered solutions that improve how the team works and how students learn (e.g., translation tools, automation of repetitive data tasks, AI-assisted reporting). Tool development: Design and build practical AI tools and workflows (e.g., custom Gemini/Claude “gems”/assistants, scripts, or low-code automations) to solve real operational bottlenecks — not just use off-the-shelf AI features. Exploration & evaluation: Stay current on emerging AI tools and platforms relevant to EdTech operations, and proactively propose where they could create value (efficiency, personalization, translation, content scaling, etc.). AI project ownership: Take end-to-end ownership of AI-driven initiatives — from investigating alternatives and setting up integrations, to testing and rolling out to production (as previously done with AI-powered course translation tooling). Responsible use: Use AI tools in a way that's compliant with company confidentiality and data-security standards, and only with company-approved systems. What You Need For This Role You have a solid, broad understanding of technology and digital platforms, and you're comfortable getting hands-on rather than just directing others. You have 5+ years of experience managing Education and Marketing tech projects. You are genuinely curious about AI and see it as a tool to build with, not just a topic to discuss — you've built something with AI before (a workflow, an automation, an integration, a tool). You bring project management skills with a track record of leading initiatives from scope to delivery. You're a strong communicator who moves comfortably between technical and non-technical audiences. You're a proactive problem-solver, able to identify needs and find the right solutions, people, and tools without waiting to be asked. You understand marketing funnels and growth metrics (CPL, CAC, conversion rate, LTV) and can translate them into technical requirements. Hands-on experience with marketing automation and campaign tooling (Salesforce Marketing Cloud strongly preferred) is highly valued. Familiarity with GA4, Google Tag Manager, and conversion tracking setups is a strong plus. You are comfortable owning both the plumbing and the outcome — not just that the campaign sends, but that it performs. Experience with WordPress and/or LMS platforms (ideally LearnDash) is a strong plus. Familiarity with CRM systems (Salesforce/Salesforce Marketing Cloud preferred) and data/BI tools (Power BI) is highly valued. You're highly organized, detail-oriented, and capable of managing multiple concurrent projects. You're a self-starter, comfortable working independently. What Will Make Us Really Love You You bring a track record of success in a similar role, with hands-on experience. You’re not afraid to challenge the status quo and bring fresh, out-of-the-box ideas to the table. You anticipate challenges before they arise and take initiative to find effective solutions. You have an eye for detail. You thrive on teamwork but also bring a driven, goal-oriented spirit. You’re genuinely enthusiastic about advertising, ad-tech, and staying ahead of industry trends. You have the ability to engage and communicate with internal and external stakeholders in a positive and approachable way. What You’ll Love About Us We care about your individuality by giving you freedom to grow and create within the company, regardless of your position Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising Be part of a company with a truly global footprint, working with leading brands, platforms, and publishers across 90+ markets. We foster a dynamic environment where creativity, collaboration, and bold ideas are encouraged and celebrated. Join a diverse, multicultural team that values and embraces different perspectives, experiences, and talents. At Aleph, your work directly contributes to connecting brands and consumers in meaningful ways, shaping the future of digital advertising. In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is EUR 40,000. In addition to base salary, this role includes a variable component, paid annually. The final offer will reflect your experience, skills, and the scope of the role. Why Join Us? Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities. We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together. #ALEPH

1Password27 дн назад

Senior Customer Success Manager

Location: United Kingdom Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As a Senior CSM at 1Password, you own and strategically manage a portfolio of customers – driving value realization, revenue retention, and expansion outcomes that consistently exceed expectations. You operate with full commercial autonomy: advancing expansion opportunities independently, engaging VP and C-suite stakeholders as a trusted advisor, and managing complex renewals without escalation. Beyond your own book, you raise the bar for the team through mentorship, playbook contributions, and peer enablement. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. This is a remote opportunity within the UK. Note: All go-to market roles will have an in-person onboarding in Toronto. What we're looking for: - 6+ years in a customer-facing, consultative, or technical role in SaaS – Customer Success, Solutions Engineering, Technical Account Management, or IT/security leadership. - Demonstrated track record of exceeding retention, adoption, and expansion outcomes; experience recognized with performance distinction is a plus. - Proven ability to run executive business reviews with VP and C-suite stakeholders. - Background in cybersecurity, IAM, identity security, or enterprise IT preferred; former 1Password power user is a strong plus. - Strategic success planning and multi-threaded stakeholder management across a complex portfolio. - Commercial acumen: independently qualifies, advances, and documents expansion opportunities; manages negotiations without oversight. - Designs and applies AI-assisted workflows to commercial execution; documents use cases in a shareable format. - Strong Gainsight and Salesforce hygiene; consistent forecasting discipline. - Highly autonomous; manages complex accounts without requiring managerial direction. - Commercial thinker who connects customer outcomes to expansion potential naturally. - Strong executive presence – adapts messaging across technical, operational, and C-suite audiences. - Elevates teammates through knowledge sharing and informal mentorship. What you can expect: OWN AND GROW YOUR BOOK OF BUSINESS - Independently manage a portfolio of moderately to highly complex accounts – adapting success plans to each customer’s context without manager guidance. - Maintain full success plan coverage; produce documented best practices and playbooks, applied broadly across accounts with measurable KPI improvement. - Proactively identify and mitigate renewal risks; close risk CTAs with a high rate of success within defined timeframes. DRIVE ADOPTION & VALUE REALIZATION - Achieve strong Executive Sponsor attendance in EBRs across segments; EBRs are value-driven, data-backed, and consistently advance renewal confidence. - Maintain commercial intelligence across strategic accounts – budget cycles, org changes, compliance mandates, and stack rationalization. - Translate advanced 1Password capabilities into clear outcomes for VP and C-suite stakeholders; tie adoption to measurable ROI and long-term advocacy. LEAD REVENUE RETENTION & EXPANSION - Achieve strong amendment and renewal upsell win rates; proactively source and advance expansion opportunities with documented context. - Maintain forecasting hygiene with minimal blank or unmodified renewals approaching subscription end. OPERATE WITH STRATEGIC RIGOR - Manage commercial objections, renewal negotiations, and competitive conversations independently – without escalation for standard to complex scenarios. - Build and present business cases to customer champions; advance deals with enough depth to move through the pipeline with AE alignment. ACT AS A TRUSTED SECURITY ADVISOR - Deep working knowledge of the full 1Password product suite; design tailored success journeys connecting feature adoption to measurable business outcomes. - Incorporate regulatory context, breach patterns, and competitive dynamics into EBRs with confidence. - Design and share AI-assisted workflows with teammates in a replicable, documented format. COLLABORATE & ENABLE - Lead joint account planning with your AE; cited by AEs as a proactive commercial collaborator who improves deal outcomes. - Mentor Level B CSMs through call shadowing, ad hoc coaching, or onboarding support. - Lead or co-lead cross-team initiatives; contribute tools or improvements adopted by peers. MONTH 1 – ONBOARDING & FOUNDATION - Develop fluency in 1Password’s full product suite, CS methodology, and commercial motion. - By the end of Month 1, you will independently manage customer touchpoints and demonstrate clear understanding of renewal drivers across your portfolio. MONTH 3 – PORTFOLIO OWNERSHIP - Full ownership of your book with consistent EBR cadence and expansion sourcing. - By Month 3, you are meeting key performance targets and expansion leads are flowing to Sales with documented context. MONTH 6 – STRATEGIC IMPACT - Operating at full commercial autonomy; contributing to team practices and mentoring peers. - By Month 6, you are achieving top-tier customer satisfaction and recognized as a reliable commercial collaborator by your AE and cross-functional partners. UK-based roles only: The annual base salary for this role is between £73,000 GBP and £106,000 GBP, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, pension, and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Capital27 дн назад

User Acquisition Manager (PPC)

Location: Warsaw, Mazowieckie, Poland; Dubai; London, England, United Kingdom Workplace: remote Capital.com is hiring a UA Manager (PPC) to own paid acquisition performance across our Asia and Australia markets. You'll join a team of regional specialists with day-to-day accountability for campaign performance, budget efficiency, and growth against regional revenue and ROAS targets. This is a hands-on, individual-contributor role: you will manage live campaigns directly, not oversee an agency at arm's length. Google Ads is the core of the role; paid social experience is a valuable bonus but not a requirement. What you'll do: Own and optimise Google Ads (Search, PMax, UAC, Display, YouTube) campaigns across Asia and Australia markets — this is the primary focus of the role. Where capacity and skillset allow, extend into paid social (Meta, TikTok, Snapchat) to support the broader regional media mix. Manage budget pacing and reallocation across markets and channels within your regions. Deliver against regional KPI targets: ROAS and CPA per first-time deposit. Run structured A/B tests on creative, bidding strategy, and audience targeting; report results with clear before/after evidence. Monitor and account for iOS attribution limitations (ATT/SKAD), PMax's lack of placement-level visibility, and regional regulatory constraints (e.g. licensing regimes across Asia markets) when planning campaigns. Localise campaign strategy to market nuance: language, competitive landscape, regulatory regime (e.g. ASIC in Australia; varied licensing across Asia markets), and payment/funding behaviour. Partner with regional marketing and compliance stakeholders on creative sign-off and go-to-market timing. Liaise directly with Google (and, where relevant, Meta/TikTok/Snapchat) account teams on platform features, budget commitments, and escalations. Maintain a weekly reporting cadence on spend, revenue, ROAS, and CPA for your regions, flagging anomalies before they show up in monthly numbers. What we're looking for: 3+ years of hands-on PPC management, with fintech, trading, or regulated financial services experience is a must have. You understand compliance-driven creative constraints, deposit-based KPIs, and CFD/trading audience behaviour — this is not transferable from a generic e-commerce or app-growth background without a steep ramp-up. Direct, deep platform experience in Google Ads (Search, PMax, UAC) — this is the core requirement. Paid social platform experience (Meta, TikTok, Snapchat Ads Manager) is a strong bonus, not a requirement. Working knowledge of mobile attribution constraints (iOS ATT/SKAD, modelled vs deterministic conversion data). Comfort operating across multiple markets and currencies simultaneously; prior exposure to APAC or ANZ paid media specifically is a strong plus. Analytical fluency: able to read a performance dashboard and turn it into a budget or bidding decision without hand-holding. Experience working within a regulated advertising environment (financial promotions rules, regional ad standards bodies) is a plus; willingness to learn the company's compliance doctrine is a requirement. Fluent written and verbal English ; additional Asia-region language skills (Mandarin, Vietnamese, Bahasa) are a plus but not required.

Aghanim27 дн назад

Senior Frontend Engineer, Payments

Location: Belgrade; Lisbon Workplace: OnSite Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games. Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim. Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success. [https://app.ashbyhq.com/api/images/user-content/4f457f07-466b-477b-b552-fbbabd850111/2de3a7cd-8843-41a9-8bbe-ceb897a42c4a/Logo%20(horizontal).svg] We're looking for a Senior Frontend Engineer to join our payments team and help build and evolve our Checkout experience. Checkout is the final step in a mobile game purchase — the interface where players around the world complete payments every day. It operates across 200+ countries and supports 130 currencies, 25 languages, and 100+ payment methods. Its performance, reliability, and UX directly impact payment success rates, conversion, and revenue. KEY RESPONSIBILITIES - Build and improve Checkout: add new payment flows, payment methods, and third-party SDK integrations. - Build a fast, simple, mobile-first interface that works well across browsers, WebViews, and in-app browsers, including on low-end devices and slow networks. - Improve Checkout performance and stability by finding bottlenecks and fixing issues in key user flows. - Use product data and experiments to find friction in the Checkout funnel, test ideas, and improve conversion. - Investigate production issues using logs, traces, product events, and metrics, and work with APIs and backend services when needed. - Take part in technical decisions and code reviews and help maintain frontend code quality. REQUIRED QUALIFICATIONS - 5+ years of professional frontend development experience with strong TypeScript and React skills. - Strong understanding of browsers, networking, and mobile web. - Experience improving web performance, including FCP, LCP, profiling, bundle size, and resource loading. - Experience building payment or other transactional flows, such as checkout, subscriptions, wallets, or payment SDK integrations. - Strong debugging skills and ability to investigate problems beyond the frontend layer. - Ability to own your work from implementation and release to stable operation in production. PREFERRED QUALIFICATIONS - Experience in fintech, payments, e-commerce, gaming, or other consumer products with a large mobile audience. - Understanding of payment concepts such as 3DS, payment statuses, saved payment methods, declines, and refunds. - Understanding of frontend security, including CSP, iframe security, and PCI scope. - Ability to read Go or Python and understand backend logic and APIs. - Experience using AI tools in day-to-day development. WHY JOIN US - World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players - High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months - Autonomy and ownership – we trust people to make decisions, take initiative, and drive results - Modern tools and technology – use AI, automation, and modern tools as part of your everyday work - Equity – participate in the company's growth and long-term success

1Password27 дн назад

Business Development Representative (Apono)

Location: Austin, TX; New York, NY Workplace: Hybrid 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Apono is now part of 1Password https://1password.com/. Together, we’re shaping the future of identity security for humans, machines, and AI agents. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. We deliver just-in-time, just-enough access governance, unleashing productivity without compromising security. If you’re excited to work alongside a team of curious, driven individuals and solve hard problems at scale, come join us and help build a safer, simpler digital future for everyone. Join a small, growing Business Development Representative (BDR) team supporting Account Executives (AEs) who work with small and midsize businesses across the United States. You’ll help create new business opportunities through thoughtful prospecting, qualify potential customers, and build the skills needed for a successful career in Go-To-Market (GTM) sales. Your work will help organizations protect access to their cloud environments through 1Password’s security solutions. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. Expectations of this role This is a hybrid role. You will be expected to work from 1Password's Austin or New York office 3 days per week, with the flexibility to work from the office up to 5 days based on business needs. What we're looking for: You do not need prior sales experience to be successful in this role. We value transferable experience, coachability, and a willingness to learn. - Communicate clearly and professionally in phone, email, and written conversations. - Demonstrate strong prospecting and cold-calling skills, with the ability to engage new contacts respectfully. - Show resilience, organization, and consistency in a high-volume outbound environment. - Respond openly to coaching and apply feedback to improve performance. - Manage multiple prospect interactions while maintaining accurate and organized records. Preferred - Experience in Business Development Representative, Sales Development Representative, customer service, teaching, retail, hospitality, military, athletics, or another customer-facing environment. - Familiarity with Software as a Service (SaaS), cloud security, Customer Relationship Management (CRM) systems, sales engagement platforms, or prospecting tools. What you can expect: - Execute outbound prospecting through phone calls, email, LinkedIn, and other channels. - Use artificial intelligence (AI)-driven sales tools and modern prospecting platforms to work efficiently and engage prospects thoughtfully. - Qualify inbound and outbound leads against defined criteria and build a sustainable pipeline. - Schedule qualified meetings and provide focused day-to-day support to Account Executives. - Maintain accurate records of prospect activity and follow-up in the CRM. - Represent the company at industry events and trade shows when relevant. - Collaborate with Sales and Marketing partners while participating in ongoing coaching, training, and enablement. USA-based roles only: The annual base salary for this role is between $60,000 USD and $75,000 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

1Password27 дн назад

Business Development Representative - UK (Apono)

Location: London, UK Workplace: Hybrid 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Apono is now part of 1Password https://1password.com/. Together, we’re shaping the future of identity security for humans, machines, and AI agents. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. We deliver just-in-time, just-enough access governance, unleashing productivity without compromising security. If you’re excited to work alongside a team of curious, driven individuals and solve hard problems at scale, come join us and help build a safer, simpler digital future for everyone. Join a small, growing Business Development Representative (BDR) team supporting Account Executives (AEs) who work with small and midsize businesses across the UK/EMEA. You’ll help create new business opportunities through thoughtful prospecting, qualify potential customers, and build the skills needed for a successful career in Go-To-Market (GTM) sales. Your work will help organizations protect access to their cloud environments through 1Password’s security solutions. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. Expectations of this role This is a hybrid role. You will be expected to work from 1Password's London office 3 days per week, with the flexibility to work from the office up to 5 days based on business needs. What we're looking for: You do not need prior sales experience to be successful in this role. We value transferable experience, coachability, and a willingness to learn. - Communicate clearly and professionally in phone, email, and written conversations. - Demonstrate strong prospecting and cold-calling skills, with the ability to engage new contacts respectfully. - Show resilience, organization, and consistency in a high-volume outbound environment. - Respond openly to coaching and apply feedback to improve performance. - Manage multiple prospect interactions while maintaining accurate and organized records. Preferred - Experience in Business Development Representative, Sales Development Representative, customer service, teaching, retail, hospitality, military, athletics, or another customer-facing environment. - Familiarity with Software as a Service (SaaS), cloud security, Customer Relationship Management (CRM) systems, sales engagement platforms, or prospecting tools. What you can expect: - Execute outbound prospecting through phone calls, email, LinkedIn, and other channels. - Use artificial intelligence (AI)-driven sales tools and modern prospecting platforms to work efficiently and engage prospects thoughtfully. - Qualify inbound and outbound leads against defined criteria and build a sustainable pipeline. - Schedule qualified meetings and provide focused day-to-day support to Account Executives. - Maintain accurate records of prospect activity and follow-up in the CRM. - Represent the company at industry events and trade shows when relevant. - Collaborate with Sales and Marketing partners while participating in ongoing coaching, training, and enablement. UK-based roles only: The annual base salary for this role is between £35,000 GBP and £49,000 GBP, plus immediate participation in 1Password's benefits program (health, dental, pension, and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Intercom27 дн назад

Senior Web Designer, Growth

Location: London, England Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. About this role Our website is one of the most important ways people discover what we offer, understand our value, and decide whether to talk to Sales or start a trial. The Web Growth team owns its roadmap and continuously improves the journey from first impression through to lead capture, demo engagement, signup, and trial start. You’ll treat the website like a product: understand user intent, find confusion and friction, form strong hypotheses, test them with users and data, and turn what you learn into better experiences. You’ll be just as comfortable shaping the problem and influencing the roadmap as you are designing the final interaction, prototype, or page. What you’ll be doing Experimentation: Designing and iterating on experiments across landing pages, pricing, signup, and conversion flows to improve engagement, conversion, qualified leads, and trial starts. Collaboration: Working with Growth, Self-serve, Brand, Marketing, Product, Data, Research, and Engineering to turn opportunities into clear, buildable experiences. Data and insight: Using user insights and funnel data to identify opportunities, define hypotheses, and measure impact. Product design: Applying product design thinking to comprehension, navigation, forms, interactive demos, responsiveness, and accessibility. Prototyping and systems: Prototyping in Figma and code, using AI tools where useful, and working within shared components and brand systems. Roadmap ownership: Bringing ideas to the Web Growth roadmap, not just executing briefs. Must have experience Experience: 5+ years in web, product, growth, or a closely related design role, with a strong portfolio of shipped, conversion-focused work. Growth mindset: A track record of using design, growth frameworks, conversion rate optimisation, and funnel analysis to improve outcomes such as leads, conversion, trials, activation, or revenue. Experimentation: Experience designing and iterating on experiments, including A/B tests or other data-informed approaches. B2B SaaS experience is a plus. Craft and taste: Excellent visual and interaction design skills, with a sharp eye for typography, hierarchy, detail, and polish. Systems and brand: Comfortable working within an existing design system and brand, while identifying opportunities to extend and improve it. AI fluency: Experience using AI in your design practice, including tools such as Claude Code, Cursor, Codex, Figma Make, or similar. You should be able to explain how AI has changed your workflow and what you have built or shipped with it. Ownership: Able to take a brief and run with it. You work independently, make good decisions, ask the right questions, and bring solutions rather than just options. Who this role is not for This role is not for you if: You only want to design campaign or marketing pages from a fixed brief. This role owns the journey from first visit through to lead, demo, signup, or trial. You care about visual polish but not about comprehension, navigation, forms, interactive demos, or reducing friction. You don’t want to work with funnel data, user research, experimentation, or the realities of implementation. You want to focus on brand expression without balancing it with usability, accessibility, performance, and measurable growth. You need a fixed roadmap and detailed requirements rather than identifying opportunities and shaping what the team should test next. You’re not interested in working closely with Growth, Marketing, Product, Data, Research, and Engineering to make the website perform better. What success looks like You’ll know you’re successful if: More visitors understand Fin and Intercom, find the right path for their needs, and take the next step with less friction. You’ve improved meaningful growth outcomes across qualified leads, demo engagement, signups, and trial starts. Experiments are well designed, clearly measured, and used to inform what the team does next. You’ve made complex product value easier to understand and act on without relying on extra explanation from Sales or Marketing. You’ve built strong working relationships with Growth, Marketing, Product, Engineering, Data, Research, Sales, and Customer Success. You’ve raised the bar for web growth design through thoughtful, high-quality experiences that people trust and want to use. Interview process We understand that interviewing for a new role is both time- and energy-consuming. We aim to be thorough, speedy, and transparent in our approach. You should expect the entire process to take no more than four weeks from start to finish. You’ll meet with members of our team and have the opportunity to validate that Intercom and the role are the right fit for you. Ready to build something great? If you’re excited by the opportunity to help existing businesses get more value from a self-serve product, and you have the craft, curiosity, commercial thinking, and autonomy to make a real impact, we’d love to hear from you. #LI-Hybrid Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

loveholidays27 дн назад

Lead Product Manager - Trading

Location: London Workplace: Hybrid Why loveholidays? We’re on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway. Our trailblaze together culture is what drives our success, powered by our people and the way they work. Using progressive technology, we drive cutting-edge innovation and improve how our customers discover, book and experience their holidays. You’ll have the opportunity to accelerate your growth through meaningful challenges, new experiences and the freedom to shape your own path. You’ll create impact for our future by taking ownership, contributing to shared goals and helping shape what comes next, all as part of our enhanced international community of talented, collaborative and passionate teams. The difference you’ll make You’ll sit in the Trading OS team, reporting to the Director of OTA Platform. You’ll work closely with lead engineers, Revenue Management, and commercial leaders to define and deliver the long-term product vision for Trading OS, creating shared data, tools, and capabilities that power pricing, packaging, promotions, and availability across markets. Together, the team will focus on enabling commercial and AI teams to configure, test, and automate commercial changes safely and quickly at scale, reducing dependency on engineering and enhancing decision-making. Trading OS sits within our Platform function, which builds the technology and shared capabilities that power the loveholidays experience. By creating scalable products, systems and tools, Platform helps the wider organisation move faster, work more independently and deliver better outcomes for customers. Your day-to-day: - Partner with engineering, Revenue Management, and commercial leaders to define the Trading OS roadmap, outcomes, metrics, and investment priorities. - Build flexible tools, APIs, and data models that enable commercial teams to configure, test, and roll out pricing, packaging, and availability changes. - Work closely with Engineering on technical design, service boundaries, data contracts, and scalable architecture for AI-assisted decisioning. - Improve the quality, reliability, and visibility of commercial data to enable faster, engineering-independent commercial changes. - Use data and controlled experimentation to measure operator efficiency, engineering effort avoided, platform adoption, and commercial impact. - Drive platform adoption by establishing clear documentation, onboarding, and feedback loops for internal product and commercial consumers. Your skillset: - Proven record of platform product leadership owning technical, API-heavy, data-rich, or internal platform products used by multiple teams. - Systems thinking ability to model complex dependencies across data, services, and workflows into stable, composable capabilities. - Strong technical fluency across APIs, data models, distributed systems, configuration engines, and observability to collaborate credibly with engineering. - Commercial judgement with the ability to connect platform strategy to margin, trading objectives, and customer value. - Expertise in data and experimentation, comfortable defining metrics, designing controlled tests, and using data to guide decisions. - Outstanding execution and communication skills to navigate ambiguity, balance platform health with delivery, and align technical and non-technical stakeholders. The interview journey: - Talent acquisition screening - 30 minutes - First stage with the hiring manager - 45 minutes - Final stage with key stakeholders, including a platform case to present - 1 hour - Behavioural and culture conversation with VP of Product - 45 minutes Perks of joining us: - Company pension contributions at 5% - Individualised training budget for you to learn on the job and level yourself up - Discounted holidays for you, your family and friends - 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum - Ability to buy and sell annual leave - Access to our electric vehicle salary sacrifice scheme - Cycle to work scheme, season ticket loan and eye care vouchers Our commitment to inclusion At loveholidays, we focus on creating an inclusive environment where everyone can contribute, grow and succeed. We value the different perspectives, experiences and ideas each person brings, because they help us work better together, challenge our thinking and make stronger decisions. As we continue to grow and evolve, we want everyone to feel supported and able to do their best work. We’re also committed to making our hiring process accessible, so please let our Talent Acquisition team know if you need any adjustments at any stage.

Higgsfield27 дн назад

Payments Analyst

Location: Almaty, Kazakhstan Workplace: OnSite WHY WORK AT HIGGSFIELD AI? Higgsfield AI is the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 30M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands. We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like. WHAT THIS ROLE MEANS AT HIGGSFIELD We sell subscriptions and credit packs to consumers in over a hundred countries, and today almost all of it moves as cross-border card payments in USD. That has three consequences, and this role owns all three. We are declined more than we should be. In some of our largest growth markets roughly one attempt in three fails, and a meaningful share of those are not "no money" — they are cross-border blocks, card limits, stale credentials on renewal, and issuers who do not recognise us. We pay more than we should. Our blended cost of acceptance is the single largest line below compute, and the majority of the network component sits on transactions our processor classes as cross-border. We are not on the rails our customers use. In two of our fastest-growing markets, the dominant local payment method is one we do not offer at all. You own the measurement and the argument behind fixing all of it. You make sure: - We know our true authorization rate — at the unit the business actually cares about, not the one that is easy to compute - Every basis point of payment cost has a name, a geography and an owner - A decline is a diagnosis, not a statistic - When we propose a new rail, a new entity or a new processor arrangement, the number underneath it holds up to Stripe's own analysis and to our board's WHAT YOU WILL DO Authorization & decline analysis - Own authorization rate end to end: by country, issuer, BIN, card brand and funding type, plan price point, first payment vs renewal, and payment method. - Build and maintain the decline taxonomy — what each decline code actually means, which are recoverable, which are terminal, and which are us rather than them. - Measure at the right unit. An invoice that succeeds on the third retry is a success, not two failures and a success, and reporting it the other way has made teams optimise the wrong thing. - Separate soft declines we can recover from hard declines we cannot, and put a number on the recoverable pool. Cost of acceptance - Own the blended take rate and its decomposition: interchange, scheme fees, processor markup, cross-border and currency-conversion components, disputes, and the fixed per-transaction pieces. - Find where the cost actually sits. Averages hide it — the cost is concentrated by corridor, by card type and by whether the transaction is domestic. - Build the evidence for commercial conversations with our processor, and keep it current enough to reuse. Local payment methods, entities and routing - Size the case for new rails market by market: what share of local commerce runs on them, what our current card performance costs us, and what we would realistically recover. - Model merchant-of-record and local-acquiring arrangements against the alternative of our own entities, honestly — including the fee we would pay for the privilege. - Design and read the experiments that prove it, with the product analytics team. A new payment method is an A/B test, not a launch. Renewals, dunning and involuntary churn - Own the retry and dunning strategy as a measurable system: when to retry, how often, through which rail, and when to stop. - Quantify involuntary churn separately from voluntary. They look identical in a cancellation count and they need completely different fixes. - Track the health of stored credentials — network tokens, card-account-updater coverage, expiring cards — because in a subscription business that is silent revenue leakage. Disputes, refunds and reconciliation - Own dispute and chargeback rates against network thresholds, with the lag handled properly — disputes arrive weeks after the charge and a same-period denominator understates you. - Reconcile processor data to the revenue ledger and explain the differences rather than plugging them. - Work with the antifraud team where disputes are abuse rather than genuine dissatisfaction. HOW WE WORK - SQL and Python on raw processor and billing data in BigQuery. We use AI heavily — resourcefulness beats syntax. - Partner with Finance (the numbers get booked), Product (checkout and paywall), Engineering (the billing integration) and our processor's team directly. WHO WE'RE LOOKING FOR - 2+ years in payments analytics, payment operations, billing, or risk at a merchant, PSP, acquirer, or fintech. This is a domain role — general analytics experience without payments does not transfer quickly enough. - Fluency in the actual mechanics: authorization vs capture vs settlement, decline codes, 3DS and SCA, network tokens and account updater, interchange and scheme fees, chargeback lifecycle, MCC, BIN, cross-border and DCC. - Strong SQL, without help. Most of this job is joining sessions to intents to charges to invoices to refunds across imperfect keys and getting the denominator right. - Python at working level for analysis. - The instinct to check the unit of measurement before quoting a rate — per attempt, per invoice, per user, per session are four different numbers and only one of them answers the question. - Comfort with subscription billing specifically: renewals, proration, plan changes, failed payments, dunning, involuntary churn. - Commercial judgment: you can build the case for a rail or a rate and defend it against a vendor who does this for a living. - Clear written and spoken English, B2+. Backgrounds that often do well: - Payment operations or payments analytics at a consumer subscription, marketplace or gaming company - Analysts from PSPs, acquirers, orchestration platforms or card networks - Billing / revenue operations analysts who owned dunning and involuntary churn - Risk or chargeback analysts who moved toward the acceptance side WHAT THIS ROLE IS NOT This role is not a fit if you: - Want to own checkout UX or pricing — that is Product Analyst, and it is open - Want to build fraud models — that is the Antifraud data scientist, and it is open - Would report an authorization rate without saying what the denominator was - Would take a processor's own analysis of their own performance at face value - Need someone else to prepare the data - Want predictable 9–5 workdays HIRING PROCESS - Screening call (30 min) - Hiring-manager screen (30 min) - Business case (1 hour) - Take-home with real-shaped data (7 days, ~10–12 hours of work) - Team interview (60 min) - Paid on-site trial (1 month) THE DEAL - Competitive salary in USD - Equity: participation in the company's stock option program - On-site role in Almaty, Kazakhstan - Relocation support (flight + temporary housing) - Flat structure, high autonomy, fast career growth

Компания не указана27 дн назад

Head of Marketing

Ищем маркетингового лидера, который с нуля выстроит стратегию роста, позиционирование, end-to-end воронку и команду. • Positioning, GTM, сегментация, ICP и JTBD.

УдалённоheadГеография найма не уточнена

YCLIENTS34 дн назад

CRM/Lifecycle-маркетолог

Задачи: — Разработать CRM-стратегию для ключевых сегментов B2B- и B2C-аудитории. — Провести аудит текущих коммуникаций, данных, сегментов и клиентских сценариев. — Спроектировать триггерный онбординг и автоматические цепочки на разных этапах жизненного цикла. — Помогать B2B-клиентам осваивать возможности продукта, повышать adoption функций и находить новые сценарии использования YCLIENTS. — Развивать омниканальные коммуникации в email, Telegram, MAX, web- и mobile-интерфейсах. — Сегментировать аудиторию и подбирать для каждого сегмента релевантные сообщения, офферы, каналы и частоту контактов. — Формировать коммуникационную политику: приоритеты, контактные правила, частотные ограничения и логику пересечения кампаний. — Вместе с аналитиками оценивать влияние коммуникаций на activation, adoption, conversion, retention, churn и LTV. — Быстро запускать пилоты, проверять гипотезы и масштабировать работающие сценарии. — Совместно с продуктом, аналитикой и разработкой улучшать данные, события и инструменты, необходимые для персонализированных коммуникаций. Требования: — Опыт в CRM-, lifecycle- или retention-маркетинге от трёх лет. — Практический опыт работы с B2B SaaS, подписочными продуктами, trial-воронками или PLG/self-service-моделями. — Уверенное владение CRM- или marketing automation-платформами: Mindbox, Customer.io, Braze, Carrot quest, Encharge или аналогами. — Умение самостоятельно проектировать сегменты, триггеры, сценарии и логику автоматических цепочек. — Понимание продуктовых метрик: Activation Rate, Trial-to-Paid, Adoption, Retention, Churn, ARPU и LTV. — Опыт работы с Amplitude, Mixpanel, PostHog или другими системами продуктовой аналитики. — Понимание событийной модели данных: events, properties, user profiles, cohorts. — Умение оценивать влияние коммуникаций на продуктовое поведение и бизнес-результат. — Умение писать коротко, понятно и без корпоративного канцелярита. — Умение работать с дизайнером: формулировать идею, ставить задачу и оценивать, насколько креатив решает бизнес-задачу. — Готовность быстро прототипировать, проверять гипотезы и принимать решения на основании данных. — Опыт настройки Telegram-ботов, WhatsApp Business API и других мессенджерных каналов будет преимуществом. Условия: — Прозрачная и конкурентная зарплата, трудоустройство по ТК РФ. — Гибридный график работы. — Техника для работы. — ДМС после испытательного срока. — Поддержка в трудных ситуациях. — Корпоративные скидки BestBenefits. — Отсутствие дресс-кода и иерархий, доверительная атмосфера в команде.

ГибридМосква

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Sensor Tower27 дн назад

Customer Support Specialist - London - Hybrid

ГибридLondon, UK

Higgsfield27 дн назад

GTM Content / Copywriter

Toptal27 дн назад

Client Advisor

Our Client Advisors turn inbound interest from small- and medium-sized businesses into Toptal clients. You will be the first conversation a prospective client has with Toptal.

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