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Location: San Francisco Workplace: Hybrid Perplexity is looking for an experienced Billing Operations Manager to join our Finance and Accounting team as we scale our enterprise business. You will own the enterprise billing lifecycle, translating complex commercial agreements into accurate, timely invoices and building the processes and controls that support our growth. This is a hands-on role working closely with Deal Desk, Enterprise Sales, Legal, and Customer Success. The ideal candidate combines strong billing and systems expertise with sound judgement, a customer-focused approach, and the ability to bring structure to a fast-moving environment. RESPONSIBILITIES - Enterprise and reseller billing: Own enterprise billing operations from customer and subscription setup through recurring invoicing, renewals, amendments, and cancellations, ensuring accurate and timely billing in accordance with executed agreements. - Contract review: Partner with Enterprise Sales and Deal Desk to review nonstandard billing terms before contracts are signed, assess operational feasibility, and route exceptions for approval. - Complex billing arrangements: Translate approved pricing and contractual terms into billing configurations and schedules, including seat changes, tiered discounting, prorations, co-terminations, prepaid credits, and usage billed in arrears. - Billing inquiries and disputes: Serve as the primary point of contact for enterprise billing questions from customers and internal teams. Investigate discrepancies, coordinate approved credits and rebills, and address underlying causes to prevent recurring issues. - Reconciliations and close support: Reconcile contract, subscription, and usage data to billing output and investigate any billing discrepancies. Support month-end close and audits through billing completeness checks, reconciliations, and supporting documentation. - Integration management: Identifying and resolving any billing system integration failures. - Customer Success and renewal support: Partner with Customer Success, Enterprise Sales, and Deal Desk on renewals, expansions, and changes to customer commitments. Prepare seat, usage, and billing analyses; calculate renewal credits and true-ups; and translate approved agreements into accurate subscription, credit, and invoice updates. Coordinate the resolution of billing issues that could delay renewals or disrupt the customer experience. REQUIREMENTS - Bachelor’s degree or higher in Accounting or Finance. - 7+ years of experience in billing operations, order management, order-to-cash, revenue operations, or a related finance function, including hands-on ownership of enterprise SaaS or subscription billing. - Billing expertise: Demonstrated ability to interpret complex customer agreements and translate them into accurate billing schedules, invoices, and adjustments, including subscription and usage-based arrangements. - Systems proficiency: Hands-on experience with NetSuite, Salesforce, tax engines, and subscription or usage-based billing platforms, with the ability to investigate issues across connected systems. - Accounting fundamentals: Working knowledge of accounts receivable, deferred revenue, and revenue-recognition concepts, including ASC 606. - Resourcefulness, detail-oriented and a motivation for solving problems and finding solutions. - Excellent communication skills, as frequent interaction with both internal and external stakeholders will be required. - Ability to multi-task and prioritize effectively in a fast-paced environment.

Location: San Francisco, CA | New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role We're seeking a strategic communications professional to join our team and drive messaging for Anthropic’s Safeguards (Trust & Safety) work, with a focus on making these critical topics accessible and meaningful for everyday users. In this role, you'll craft compelling narratives that resonate with media, policymakers, researchers, and the broader public that help differentiate Anthropic’s approach to building responsible AI. The ideal candidate is highly skilled and a creative storyteller with strong proactive and reactive muscle. This role will require working with technical teams to distill complex, technical information into engaging campaigns and editorial that resonate broadly. They should be able to move fast, think critically, and work collaboratively with a wide range of teams on complex issues. This is a unique opportunity to shape how one of the world's leading AI companies communicates about safety and responsible development of AI systems at a crucial moment in the industry. Responsibilities Develop and execute communication strategies that explain the work Anthropic’s Safeguards team is doing, with a particular emphasis on helping everyday users understand our safety measures Effectively plan for and manage crisis communications and provide counsel to a wide range of stakeholders on potential issues and risks Own the comms strategy for Anthropic’s product safety work including new model launches, product features alongside harm areas like child safety, well-being, and mental health Lead cross-functional communications projects that align that align safeguards, research, product, policy, and legal teams around shared messaging and campaigns Craft messaging for major company announcements and milestones that resonates with both technical and non-technical audiences Build strong relationships with journalists and relevant influencers. Oversee executive interviews and speaking engagements. You May Be a Good Fit If You Have 8+ years of experience working in communications, ideally at a high-growth technology company with consumer facing products. Have a strong record of building proactive communications campaigns that resonate with a diverse range of audiences. Excel at translating complex technical language into compelling messaging that connects with everyday users and are a superb written and verbal communicator. Are excellent at media relations and issues management. Have experience working with research teams and enjoy working cross-functionally with a range of technical and non-technical teams. Want to be part of a fast-paced, small, experienced, and impactful team. Are excited to translate insights about AI for broader audiences. Are results-oriented, with a bias toward flexibility and impact. Care about ensuring that transformative AI systems are developed safely. Strong Candidates May Also Have Experience working in AI, technology policy, trust and safety comms, user safety or research-driven environments Background working with technical teams including researchers, engineers, or product developers Track record of crisis communications or managing sensitive issues in the public eye Experience communicating about emerging technologies or controversial technical topics Understanding of the AI safety, security, or responsible technology ecosystem The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $265,000 — $295,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: US, Boston, MA Workplace: OnSite Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further. ABOUT THE ROLE As HR Manager in our Boston location, you'll be hands on: part strategic partner, part operator. You'll set direction and roll up your sleeves to make it happen. You'll be a trusted advisor on everything from performance and employee relations to culture - helping the business move fast while staying rigorous and fair. People Operations   WHAT YOU’LL DO - People Operations and the Employee Lifecycle - Own the end-to-end employee lifecycle for US employees, including onboarding, employee changes, leave management and offboarding. - Administer US benefits, prepare payroll inputs, and handle day-to-day employee queries. - Maintain accurate employee data, documentation and workflows in our HRIS (HiBob) and other HR systems. - Coordinate lifecycle processes across HR, Payroll, IT, Finance, Legal and other internal teams. - Prepare and maintain employment documentation, and support HR reporting, data quality, audits and compliance requirements. Strategic HR Business Partnership - Serve as the primary HR partner for Engineering, Hardware and Software leaders. - Support technical leaders as the company grows, including adding new management layers, developing first-time managers, and adapting leadership styles as the team scales. - Partner with the Chief HR Officer on org design, workforce planning and people strategy for the technical organization. - Align with Talent Acquisition on technical hiring strategy, interview process health, candidate experience and hiring manager enablement. Manager Coaching and Performance Management - Coach managers on setting clear expectations and operating rhythms, including goals, execution cadence and feedback loops. - Enable consistent, high-quality 1:1s, feedback and career conversations. - Support performance differentiation (high, medium and low performance) and make sure issues are addressed early and fairly. - Run performance and review cycles, managing the detail and delivering consistently. Career Frameworks and Talent Development - Partner with leaders to build and evolve career frameworks and levels for technical roles, including software, robotics, embedded, firmware, electrical and mechanical engineering. - Clarify dual career tracks (individual contributor and management), promotion readiness and growth expectations. - Identify retention risks in critical technical roles and put targeted plans in place with managers. Employee Relations and Compliance - Support managers and leaders through complex and sensitive employee situations with empathy, directness and appropriate legal and compliance awareness. - Take ownership of operational issues and complex cases, and drive them through to resolution. - Apply practical knowledge of US and Canadian employment practices across employee relations, benefits, payroll coordination and leave administration. Process Improvement and Scalability - Continuously review existing People processes and find ways to simplify, standardize and automate them. - Build scalable people practices suited to a fast-moving deep-tech environment. - Partner with People Ops to keep core people processes running smoothly and the employee experience strong. WHAT WE'RE LOOKING FOR - 7+ years of proven HRBP experience supporting technical teams (Engineering, Hardware, Software, AI/ML). - Experience partnering directly with managers on performance management, employee relations and people decisions. - Strong capability in org design, workforce planning, manager coaching, performance management and employee relations. - Excellent stakeholder management, communication and influence skills. You communicate clearly, practically and confidently with employees and leaders. - Strong execution skills: able to run cycles, manage detail and deliver consistently. Mindset - High judgement and confidence handling sensitive matters, balancing empathy with high standards. - Comfortable operating in ambiguity and driving clarity where processes are still evolving. - Able to own problems independently and drive them through to resolution. - A process-improvement mindset and a natural tendency to simplify and automate. Nice to Have - Experience in deep-tech, robotics, embedded systems, or hardware and software organizations. - Experience building or refining leveling frameworks and IC/manager career tracks. - Familiarity with engineering operating models (on-call, incident management, postmortems). WHAT WE OFFER - Comprehensive health coverage for US‑based employees, including fully paid medical, dental, and vision insurance, with virtual care and employee assistance resources. - Meaningful time off to rest and recharge: 23 days of PTO (accrued), separate sick leave, and paid company holidays. - 401(k) retirement plan with 4% employer match. - Competitive equity: stock options with meaningful upside as we scale. - Free daily catered lunch, snacks, and drinks in‑office. - Collaboration with top‑tier engineers, researchers, and product experts in AI and robotics.

Location: United States Who We Are MEMX is a technology-driven exchange operator founded by members to benefit all investors. We operate MEMX Equities, MEMX Options, and MX2 Options, and provide market technology to clients. Our mission is to create healthy competition and advocate for market structure reform that results in more efficient and sensible trading experiences for all investors. Description MEMX is seeking a Network Engineering Intern to learn how the networks behind our U.S. equities and options exchanges are built and supported. You’ll work alongside experienced engineers on hands-on projects and gain exposure to the reliable, low-latency infrastructure that supports trading. This internship position will be offered as hybrid with 1- day in person at our Data Center in North Bergen, NJ, and 2-days in person at our co-working office in Midtown -NYC . Work Schedule The intern will be expected to work the following schedule: Monday: 1:00pm – 10:00pm ET, in person at our North Bergen Data Center Tuesday: 10:00am – 6:00pm ET, remote Wednesday: 9:00am – 5:00pm ET, in person at our co-working office in Midtown-NYC Thursday: 9:00am – 5:00pm ET, in person at our co-working office in Midtown-NYC Friday: 9:00am – 5:00pm ET, remote Hours are subject to change based on operational needs. *MEMX has currently approved ONLY the following states for remote work: California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Kansas, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas, & Utah. What You’ll Be Doing Help the team monitor network performance and investigate alerts and connectivity issues Assist with network device configuration, testing, and documentation under the guidance of experienced engineers Assist with data center activities such as racking, network and hardware, running optical fibers, etc. Contribute to projects involving network tools, automation, and infrastructure improvements Collaborate with teams across MEMX to understand how network engineering supports the exchange Requirements Current undergraduate student entering their junior or senior year, pursuing Computer Science, Information Technology, Network Engineering, or a related field Foundational understanding of networking concepts such as IP addressing, routing, and switching through coursework, projects, or personal interests Interest in troubleshooting and learning how large-scale networks operate Strong attention to detail and willingness to ask questions and learn from the team Exposure to Python, Linux, or Wireshark is a plus, but not required Ability to work in person at our Midtown Manhattan office during the summer Permanent residence in one of MEMX’s approved states for remote work during the internship What You’ll Gain Hands-on experience with the network infrastructure that supports a securities exchange Exposure to various Options and Equities exchange platforms and how network connectivity supplements these platforms Exposure to network monitoring, troubleshooting, and day-to-day operations Learn how customer connections are set up and supported Mentorship and guidance from experienced network engineers Opportunities to collaborate with technology teams across MEMX and connect with fellow interns Why MEMX At MEMX, you’ll contribute to meaningful work alongside experienced professionals while developing your skills and learning how our exchanges operate. As part of our summer internship program, you’ll also have access to: Learning opportunities: Attend Lunch & Learn sessions, professional development workshops, and relevant courses Mentorship and support: Learn from a mentor and a designated buddy who can help guide you throughout the summer An intern cohort: Connect with interns working across other MEMX teams Social events: Get to know colleagues, with opportunities to connect with members of MEMX’s C-suite Regular feedback: Check in with your manager and HR to discuss your progress, ask questions, and get support Future opportunities: All interns are considered for potential internship extensions or a full-time opportunity after graduation, based on performance and business needs Pay Rate: $30/hourly for undergraduate students Equal Opportunity Statement MEMX is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Diversity Inclusion Statement At MEMX, we believe that diversity and inclusion are essential to driving innovation and success. We welcome and celebrate individuals from all backgrounds and perspectives, and we strive to create an inclusive culture where everyone can thrive.

Location: Afton, Texas Who We Are: Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America. The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia. Additional information about Galaxy's businesses and products is available on www.galaxy.com . What We Value: We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be. Seek Excellence. Be Selective To Be Effective. Be Highly Aligned, Loosely Coupled. Disagree Transparently. Encourage Independent Decision-Making. Build Dream Teams. Who You Are: You are a senior construction executive who has delivered multiple phases of large-scale, mission-critical infrastructure and knows what it takes to run a campus, not just a project. You lead leaders. You build teams that execute safely and predictably, and you hold contractors and partners to a high standard. You are equally comfortable walking a live site and presenting schedule, cost, and risk to executive stakeholders. You believe the digital economy depends on infrastructure delivered right, and delivered on time. What You’ll Do: As VP, Campus Construction Manager at Galaxy's Helios campus in Afton, TX, you will own construction execution across all active and future phases of the campus. You will lead a team of senior construction managers, each accountable for a phase or scope, and set the standards, cadence, and accountability that keep the campus aligned on safety, schedule, cost, and quality. You will be the single point of accountability for construction at Helios, from preconstruction handoff through commissioning and turnover to operations. At peak, the Helios campus workforce on site is expected to exceed 2,000 people. Lead and Develop the Campus Construction Team: Directly manage the on-site construction team on active and future phases at Helios, which will include project management, QA/QC, commissioning, MEP, and CSA leaders, as well as field construction managers. Set clear expectations, coach for performance, and build bench strength as the campus grows. Own Campus-Level Delivery: Provide integrated oversight of construction across all phases, resolving cross-phase conflicts in resources, laydown, site logistics, access, utilities, and sequencing. Manage Schedule and Progress: Own the campus master schedule view. Monitor progress against baseline, identify critical-path threats early, and direct recovery and mitigation plans before they affect milestones. Drive Safety Culture: Set and enforce Galaxy's safety standards across the campus. Partner with Galaxy EHS and contractor safety leadership to sustain a zero-incident environment, and hold the team accountable for leading indicators as well as outcomes. Oversee Contractors and Trade Partners: Manage executive-level relationships with general contractors and key trade partners. Ensure alignment on milestones, quality, safety, staffing, and commercial performance. Control Cost and Change: Provide leadership oversight of pay applications, change orders, forecasts, and budget tracking for each phase. Ensure disciplined change management and accurate cost reporting to leadership. Manage OFCI Integration: Work closely with Pre-Construction and OFCI procurement and logistics teams to ensure UPS, generators, chillers, switchgear, and other owner-furnished equipment arrive, are set, and are installed without impacting the construction schedule. Lead Commissioning and Turnover: Partner with on-site commissioning manager, 3 rd party Cx agent, and operations teams to ensure systematic testing, closeout, and clean turnover of each phase to operations. Ensure Quality: Establish and enforce Galaxy's QA/QC standards across the campus. Escalate and resolve systemic quality issues. Advance Lean and Prefabrication: Drive Galaxy's modularization, prefabrication, and lean delivery initiatives, and capture lessons learned so each phase is more repeatable than the last. Manage Regulatory and Community Relationships: Work with local authorities, inspectors, utilities, and consultants to ensure compliance with codes and permit requirements. Report to Leadership: Provide frequent status updates to the Co-Heads of Data Center Construction, and communicate campus status, risks, and forecasts clearly to Galaxy executive leadership and internal stakeholders. What We’re Looking For: Bachelor's degree in Construction Management, Engineering, Architecture, or equivalent experience. 12+ years of experience delivering large-scale mission-critical projects with at least 5 years in a senior leadership role managing multiple project leaders or concurrent projects. Demonstrated success leading multi-phase or campus-scale developments. Deep understanding of construction delivery models (including GMP), risk management, and contractor oversight. Technical fluency across MEP, commissioning, civil, and structural systems. Proven track record managing OFCI equipment integration and commissioning. Strong command of cost control, change management, and schedule analysis. Familiarity with Procore, Primavera P6, Bluebeam, and SharePoint. Full-time, on-site presence at Helios (Afton, TX) Bonus Points: A track record of leading and developing high-performing construction teams. Excellent communication skills and the ability to influence technial and executive stakeholders. Sound jugement under pressure and a bias toward early, honest escalation. A commitment to safety, quality, and executional excellence. A passion for building world-class infrastructure that supports the growth of the digital economy. What We Offer: Competitive base salary and discretionary bonus Hybrid/Flexible Working Arrangements Flexible Time Off (paid) 3% 401(k) company contribution Company-paid health and protective benefits for employees, partners, and other dependents Generous paid Parental Leave Competitive family planning benefits for US employees Opportunities to learn about the Crypto industry Smart, entrepreneurial, and fun colleagues Free daily snacks and weekly breakfasts/lunches Employee Resource Groups Free coaching and counseling sessions through Headspace Apply now and join us as we grow the economy that runs on code. Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances. We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact careers@galaxy.com.

Location: Singapore Workplace: Remote ABOUT THE TEAM Our Global Mobility & Immigration team supports the movement of exceptional talent across borders, enabling OpenAI’s mission to ensure that artificial general intelligence benefits all of humanity. We partner closely with Recruiting, Legal, HR, and external vendors to deliver a seamless and principled immigration experience. ABOUT THE ROLE We’re looking for a highly organized, detail-oriented Immigration Specialist to support day-to-day global immigration operations. This is a hands-on, execution-focused role that partners closely with Global Mobility, Legal, Recruiting, and external immigration vendors to ensure cases move accurately and on time. This role is best suited for someone who thrives in high-volume environments, enjoys operational work, and takes pride in keeping processes running smoothly for employees and stakeholders. This role reports to our Global Immigration Lead. YOUR RESPONSIBILITIES: - Own and oversee the end-to-end lifecycle of global. immigration cases, ensuring accurate, timely, and compliant execution. - Act as a trusted point of contact and subject-matter resource for employees, recruiters, and internal partners on global immigration matters and business travel immigration. - Collaborate closely with external immigration vendors and lead operational support for key visa programs, flagging risks and exceptions early. - Maintain audit-ready compliance records with a strong focus on data integrity. - Ensure high-quality immigration data across HRIS and recruiting systems, identifying gaps and driving corrections. - Triage and prioritize case workflows and inbound requests, escalating issues thoughtfully and recommending solutions. - Partner cross-functionally (Recruiting, HR, Payroll, Legal) to support compliant onboarding and ongoing employment. - Reinforce and continuously improve immigration processes, controls, and playbooks. WE’RE SEEKING: - 8+ years of immigration operations and coordination experience with global immigration - Working knowledge of common visa types in Singapore, UK, & Ireland - Familiarity with right to work, and immigration compliance requirements. - Experience working with Workday, and immigration case management systems and other ticketing tools. - Strong attention to detail and comfort handling confidential information. - Ability to manage multiple tasks simultaneously in a fast-paced, high-volume environment. - Clear communicator who follows through reliably and flags issues early.

Location: USA - Remote Workplace: Remote About Us Since 2013, we’ve been building a CRM that gets out of your way and helps your team sell more, faster. Now we’re building AI into every part of it, so Close does the busywork and your team does the selling. No manual data entry, no 10-click workflows. Just communication-first, AI-powered sales software designed to help you succeed and scale. We're bootstrapped and profitable which means we answer to our customers and play by our rules. We're proud of our 130-person, 100% remote team, focused on building Close so that no small, scaling business fails because it can't figure out sales. ABOUT THE ROLE Close is a CRM built around the communication tools sales teams use every day: email, calling, SMS, workflows, reporting, and AI. Underneath that product is a broad technical surface — Python services and a large application backend, a TypeScript and React frontend, public APIs, Docker and Kubernetes, AWS infrastructure, and integrations with providers that handle sensitive customer data. Security work happens across it all today, but the ownership is spread across Engineering, Infrastructure, and Security & Trust. We’re hiring our first dedicated Product Security Engineer to make that work systematic. You’ll report to the Backend Platform team manager within EPD (Engineering, Product, and Design), while working across the entire product and infrastructure surface. You’ll find vulnerabilities, determine which findings matter most, and drive them through remediation. Often you’ll fix the problem yourself. Other times you’ll give the owning team a clear reproduction, a practical path forward, and enough context to prioritize correctly. You’ll analyze code, build proof-of-concepts, test running applications, tune or replace noisy tools, and automate the repetitive parts of vulnerability management. This is not a role where you forward scanner alerts and call the queue managed. Product and application security will be your responsibility. You’ll partner closely with our Infrastructure team on cloud security, access, and secrets, and with our Security & Trust Lead on GRC Engineering https://grc.engineering/, compliance (SOC 2) goals, audits, and corporate security. This role is a new one at Close. You’ll have significant room to decide where better tooling, clearer ownership, and a small amount of code can reduce the most risk. OUR STACK Our backend is primarily Python, with Flask and FastAPI services and TaskTiger https://github.com/closeio/tasktiger and Temporal handling much of our asynchronous work. We expose REST https://developer.close.com/ and GraphQL APIs and store data in MongoDB, PostgreSQL, Elasticsearch, and Redis. Our frontend is a large single-page TypeScript application built primarily with React. We bundle with Vite, target modern browsers, and test with Vitest, React Testing Library, Playwright, and Chromatic. The product updates in near real time and uses technologies including WebSockets and WebRTC. Our mobile application is built with React Native. We build and test Docker images in CI/CD and continuously deploy them to Kubernetes on AWS. Our infrastructure uses managed services including EKS, MSK, and ElastiCache, alongside services running on EC2. Terraform and Ansible automate much of the underlying infrastructure, and our containerized local development environment lets engineers run the full system on their own machines. For this role, our stack extends beyond simply backend or frontend: browser behavior, frontend state, API authorization, asynchronous processing, data access, third-party integrations, containers, and cloud configuration can all be part of the same attack path. We love open sourcing our code and ideas on our GitHub https://github.com/closeio and on The Making of Close https://making.close.com/, our behind-the-scenes Product & Engineering blog. Check out our open source projects like SocketShark https://github.com/closeio/socketshark, TaskTiger https://github.com/closeio/tasktiger, LimitLion https://github.com/closeio/limitlion and ciso8601 https://github.com/closeio/ciso8601. AI is both how we build and what we ship, and that's reshaped what engineering looks like. This is a transformation we’re embracing and find deeply exciting. YOU ARE - An application security engineer who writes code. You can move from reading an unfamiliar code path, to reproducing an exploit, to proposing or shipping a production-quality fix. Strong Python or TypeScript experience would be especially useful; fluency across both backend and frontend systems is even better. - Skilled at finding vulnerabilities conventional scanners may miss. You use modern AI-assisted review pipelines, guided by expert judgment, to uncover subtle flaws in web apps and APIs—from authentication, authorization, and tenant isolation to injection, SSRF, unsafe data flows, and business logic. You can threat-model designs, white-box review code, and test running systems. - Offensive-minded and operationally responsible. You know how to test like an attacker without being careless with customer data or production systems. You can turn a finding into a safe reproduction, assess exploitability and business impact, and retest the eventual fix. - An automation builder. You have worked with some mix of SAST, DAST, software composition analysis, container scanning, secrets scanning, or cloud posture tooling. More importantly, you know how to tune tools, connect them to engineering workflows, and remove noise. - AI-native and accountable. You use coding agents and LLMs to accelerate investigation, code review, and repetitive engineering work, but you verify their output. You think carefully about what happens when agents clone untrusted code, install dependencies, or receive access to credentials. - Able to separate severity from priority. A score is an input, not a foregone conclusion. You consider reachability, existing controls, customer impact, and attack chains, then explain the risk in language that is legible to an engineer or business owner. - Comfortable working across the business. You’ll collaborate with product engineers, Site Reliability Engineers, Security & Trust Lead, auditors, and external researchers without confusing partnership for pass-off ownership. You will follow findings to closure even when another team is responsible for the fix. - Self-directed in a remote environment. You can take an ambiguous surface (say, secret rotation or dependency remediation) and learn how it works across multiple systems then turn it into a practical plan with measurable progress. You do not need to arrive as the deepest expert in every part of this scope. You do need to be able to investigate an unfamiliar system, determine what matters, and bring the right people with you. YOU WILL The work spans hands-on application security, security automation, vulnerability management, and infrastructure partnership. Depending on where you find the greatest risk and leverage, projects could include: - Build a recurring product security review program. Threat model new features, audit high-risk areas, review code, and build safe proof-of-concepts in isolated development environments. Work across our backend, frontend, APIs, and customer-facing integrations. - Improve application security testing. Combine static analysis, dependency and secrets scanning, dynamic testing in development, and carefully scoped production testing. Use existing tools where they fit and build focused automation where they don’t. - Own vulnerability intake and remediation. Triage findings from HackerOne, scanners, penetration tests, audits, customers, and internal research. Reproduce issues, assess exploitability and impact, track remediation, and verify fixes. Serve as technical lead for our bug bounty program while contract and budget ownership remain elsewhere. - Turn security alerts into useful engineering work. Verify scanner coverage and automate ingestion, deduplication, enrichment, prioritization, and routing—so teams spend less time interpreting alerts and more time fixing important issues. - Make dependency remediation safer and less manual. Improve scanning across our Python and TypeScript codebases, then build workflows to assess upgrades, stage pull requests, run checks, and route work without exposing credentials to untrusted packages or build steps. - Make secrets routinely rotatable. Partner with service owners and Infrastructure to inventory application secrets, add graceful rotation paths, document provider-specific runbooks, and automate rotation where the provider and risk justify it. Expand our use of Vault-backed dynamic credentials and reduce the number of rotations that require a coordinated fire drill. - Strengthen AWS security with Infrastructure. Evaluate and improve automated detection of risky configuration across identity, networking, compute, storage, containers, and registries. Turn findings into secure defaults, just-in-time access patterns, infrastructure guardrails, and actionable remediation—not build a second Infrastructure team. - Support audits and raising the security floor. Partner with Security & Trust on external assessments, provide technical context, and ensure findings are fixed rather than rediscovered. Along the way, create documentation, paved roads, and lightweight training that helps engineers make safer choices without waiting for a security review. - Take a key technical role in security incident response. Partner with Engineering and Infrastructure to coordinate investigation, containment, and remediation. Contribute to root-cause analysis and follow-up improvements, translating lessons learned into stronger controls and reduced recurrence. Tech you’ll touch: Python, TypeScript, React, Flask, FastAPI, GraphQL, Docker, Kubernetes, AWS, Vault, GitHub Actions, MongoDB, PostgreSQL, Redis, Kafka, Elasticsearch and the security tooling you help us choose. BENEFITS - Compensation: Competitive pay plus an organization-wide goal-based bonus - Paid Time Off: ~5 weeks of PTO to start. Plus a 1-week all-company Winter Holiday Break and paid US holidays. You'll earn 2 extra days for every year you're with Close. - 80% Work Option: Work with your manager to choose between a standard 5-day week or a 4-day week at 80% pay - Parental Leave: Paid leave for primary and secondary caregivers - Sabbatical: A 1-month paid sabbatical every 5 years with the team - Healthcare (US residents): Two medical plans with Close covering the majority of your premium, plus Dental, Vision, HSA, FSA, and company-paid Long-Term Disability - 401k (US residents): We match your contributions up to 6%, vested immediately OUR VALUES Build a house you want to live in - Examine long-term thinking and action No BS - Practice transparency and honesty, especially when it’s hard Invest in each other - Build successful relationships with your coworkers and customers Discipline equals freedom - Keep your word to yourself and others Strive for greatness - Constantly challenge yourself and others LEARN MORE Listen to our CEO and Founder, Steli Efti, tell the story of Close’s journey in the $0-30m Blueprint https://www.close.com/blueprint.  Watch our culture video https://www.youtube.com/watch?v=maXKi1GN2MI from our 2023 team retreat in Milan. Every year our entire team gathers in person to build connection, foster cross-functional collaboration, and have fun. In 2027, we're headed to Dusseldorf, Germany! Explore our product. Check out a demo https://www.close.com/demo-site! OUR HIRING PROCESS We ask a few role-specific questions as part of our application process. These questions are designed to help us learn more about you from the start, so please answer each one thoughtfully. We see this as an opportunity to get to know you beyond your resume. We use AI tools daily at Close and expect candidates to do the same. In evaluating your application, we aim to get a sense for you - the way you think, how you communicate, the work you've done. Applications that read as fully AI-generated will not be considered. Regardless of fit, you can expect to hear back from our team with an update on the status of your candidacy. If you progress to the interview process, you'll receive a full outline of the role-specific steps in your first touchpoint with us. We do our best to make the hiring process clear and human.

Location: Islamabad Capital Territory, Pakistan Customer Success Representative Customer Success · [Full-time] · In-Person (Islamabad, PK) · Hours 6pm - 2am PKT About Nysonian Nysonian builds the next generation of global lifestyle brands, shaping how people travel, move, and live. We go beyond creating great products to build experiences that elevate everyday life and empower people around the world. Our Fast-Growing Portfolio Includes: NOBL Travel — redefining modern travel with design, durability, and performance FLO Pilates — bringing Pilates into homes and wardrobes globally With $350M+ in revenue, 400+ teammates across 8 countries, and 1M+ customers worldwide, we are shaping the brands that will define the next decade. Core Values: Winners’ Mindset | Speed with Purpose | Thoughtful Innovation | Genuineness | No Ego, Full Ownership The Opportunity As a Customer Success Representative, you will play a critical role in delivering an exceptional customer experience across every interaction. You will own customer interactions from initial inquiry through resolution, ensuring customers feel heard, supported, and valued. Your focus will be on building trust, resolving concerns, preventing avoidable churn, and strengthening long-term customer relationships. This role goes beyond traditional customer support. You will proactively understand customer needs, identify opportunities to improve their experience, and use customer insights and operational data to help increase satisfaction and customer retention. You will work closely with cross-functional teams to resolve complex issues, identify recurring customer pain points, and contribute to improvements that create a stronger overall customer experience. Work Schedule & Shift Flexibility Our customer operations run 24/7 to support customers across different markets and time zones. Team members work 8-hour shifts, rather than working 24/7 themselves. Because our operations require continuous coverage, employees should be comfortable working different shifts, including morning, evening, night, weekend, and holiday shifts when required. Shift assignments may change based on business needs, team coverage, and operational requirements. Candidates must therefore be flexible and willing to move between shifts when required. This role is onsite in Islamabad and requires reliable attendance according to the assigned shift schedule. What You'll Own Manage customer interactions across phone, email, and live chat, delivering timely, personalized, and consistent support across all channels. Build strong customer relationships by demonstrating empathy, ownership, and a customer-first approach throughout every interaction. Proactively identify customer concerns, churn risks, and friction points, taking appropriate action to strengthen retention and lifetime value. Own customer issues end-to-end, investigating complex cases, resolving concerns effectively, and escalating high-priority matters when required. Maintain accurate CRM records of customer interactions, resolutions, feedback, and relevant insights to ensure clear cross-functional visibility. Identify recurring customer issues, trends, and feedback, translating insights into actionable opportunities to improve the customer journey. Partner with Customer Success, Operations, Marketing, Product, and other teams to resolve complex customer needs and address root causes. Contribute to continuous improvement initiatives that reduce customer friction, strengthen service quality, and drive customer satisfaction and retention. Skills & Qualifications 4+ years of experience in Customer Support, Customer Success, Customer Experience, or a related function, preferably within US/UK retail or e-commerce. Proven experience driving customer retention, loyalty, relationship management, and overall customer satisfaction. Exceptional written and verbal English communication skills, with the ability to handle complex, sensitive, and high-impact customer interactions with professionalism and empathy. Strong problem-solving and analytical skills, with the ability to investigate root causes, exercise sound judgment, and drive effective resolutions. Hands-on experience with CRM and customer support platforms, with Gorgias preferred; familiarity with Shopify and e-commerce ecosystems is a strong advantage. Proven ability to operate effectively in a fast-paced, high-growth, 24/7 environment, managing multiple priorities while maintaining service quality and accountability. Highly adaptable and customer-focused, with strong ownership, follow-through, and the ability to work across assigned shifts while delivering against CSAT, response quality, resolution, and retention KPIs. Why You'll Love Working at Nysonian Culture We're founder-led and operate with speed, direct communication, and clear accountability We invest in tools and management practices that help colleagues do their best work Our products are used by customers globally AI is intentionally embedded in how we work, create, and scale Senior leaders are expected to create structure, make decisions, and stay close to execution Growth & Development Competitive pay and meaningful opportunities for performance-based advancement Ownership of strategy, systems, execution, and team buildout within your function Opportunity to build and scale a meaningful part of the business across two consumer brands Scope and compensation growth tied to performance, role expansion, and measurable business impact We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, gender, marital status, national origin, genetics, disability, age, veteran status or other characteristics.

Location: Oakland, California, United States, AMER From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role Fivetran + dbt Labs is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a Senior Staff Systems Engineer, Data and Integrations to join our Systems Engineering team and set the technical direction for the data that runs Fivetran's business. In this role, you will own the data architecture behind our marketing, sales, billing, and product operations: the canonical data models, the contracts between systems, and the pipelines and transformations that move data reliably between them. You will lead our largest and most consequential data initiatives, such as system migrations, org consolidations, and re-platforming of core integrations, from design through validation and cutover. This position sits at the crossroads of data engineering, data modeling, and business process. You will partner closely with our Systems, Analytics, and Engineering teams, as well as Marketing, Revenue Operations, Accounting, Product Operations, and other business partner teams, and you will mentor the engineers who build within the standards you set. This is a full-time position based out of our Oakland, California office. Technologies You’ll Use Our core systems are Salesforce, Netsuite, Coupa, Workday, and Zendesk, with BigQuery as our data warehouse. Our current integration stack includes Celigo and Fivetran itself.  You should be an expert in SQL and strong in a general purpose programming language such as Python or TypeScript, and comfortable evaluating and adopting new tools when necessary. A data engineering background is required, with expertise in data modeling, ETL/ELT development, data quality testing, and data validation at scale. Experience with dbt or a similar transformation framework, and with API-based and event-driven integration patterns, is preferred. Help us bring established data engineering practices to internal business systems, and define what those practices should be here. What You’ll Do Data Architecture and Standards Own the canonical data models for Fivetran's marketing, sales, billing, and product operations integrations, and define how business concepts map to data across our core systems. Define team-wide standards for data modeling, data quality, testing, governance, and documentation, and drive their adoption across Systems Engineering and partner teams. Contribute to the design of integration architecture, establishing guidance for when to use batch, real-time, and event-driven data movement. Delivery of Complex Initiatives Lead the design and execution of our most complex data initiatives, including bulk migrations, system consolidations, and re-implementation of core integrations, from target-state design through validation, cutover, and stabilization. Build, review, and ship the SQL and Python transformations and pipelines behind these initiatives, setting the bar for code quality on the team. Design the validation and reconciliation approach for migrations and pipeline changes, and sign off with stakeholders that record counts, values, and business rules reconcile. Reliability and Observability Design the monitoring, alerting, and data quality framework that gives end-to-end visibility into data freshness and accuracy across systems, and define the KPIs used to measure integration and data health. Lead root cause analysis on the most complex cross-system data issues, and drive the systemic fixes that prevent recurrence. Business Partnership Technical Leadership Translate ambiguous requirements from cross-functional business partners into data models and technical designs, and drive alignment across teams with competing priorities. Serve as the technical lead and subject matter expert for business data within the Systems Engineering team. Mentor other engineers and review their designs and code, raising the team's proficiency in data modeling, testing, and pipeline design. Write and maintain design documents and data flow documentation for current and target state, so decisions are legible to the team and to partners. Skills We’re Looking For 10+ years of experience in Data Engineering, Analytics Engineering, or a similar role, with a deep focus on modeling and transforming business data and a track record of technical leadership on complex, multi-team initiatives. Expert SQL proficiency, including complex transformations, performance tuning, and large-scale data reconciliation. Strong proficiency in a general purpose programming language such as Python or TypeScript, with experience building production-grade, tested data pipelines. Hands-on experience with business systems data models such as those for Salesforce, NetSuite, Coupa, Workday, or Zendesk, including a data migration, org merge, or major re-implementation. Demonstrated experience designing and delivering large-scale ETL/ELT solutions and the data quality, validation, and governance frameworks around them. Ability to evaluate trade-offs between short-term delivery and long-term data architecture health, and to communicate those decisions clearly. Ability to lead through influence, driving alignment across technical and non-technical stakeholders without direct authority. Bonus Skills Experience with dbt or a similar transformation framework. Hands-on experience with iPaaS platforms such as Celigo, Workato, or Boomi, and with reverse ETL tools, including experience choosing between them. Experience with cloud platforms such as AWS or GCP, infrastructure as code, and CI/CD for data pipelines. Familiarity with AI/ML capabilities to augment data quality, matching, and automation. By stepping into this role, you will define how Fivetran's + dbt Labs business data is modeled, governed, and moved, and lead the initiatives that make it scale. #LI-HYBRID #LI-VA1 The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role.  Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. Oakland Pay Range $202,787 — $253,483.50 USD Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: Renton, Washington, United States We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in! About the Role: We're looking for a thoughtful and detail-oriented Trust & Safety Analyst to help support and uphold the values of our Wizards Play Network (WPN) and Organized Play programs. In this role, you'll help ensure a positive, safe, and welcoming environment across our global community by working with partners and players to resolve concerns with care and consistency. You'll manage a caseload of investigations, communicate outcomes internally and to our community. You will collaborate with internal teams to promote transparency, fairness, and trust. By blending case management, policy application, and trust & safety principles, you'll play an important role in maintaining the integrity of our play spaces and supporting a healthy experience for our game communities. Responsibilities: Conduct complex, sensitive investigations end to end, gathering evidence from internal systems and external context, documenting findings, and applying program rules with sound judgment. Communicate clearly with partners and players about policy outcomes, maintaining professionalism in all interactions. Define and improve the processes and standards the broader team uses to manage inquiries, investigations, and communications with timely follow-through. Review partner-reported issues or concerns, assess their impact, and decide on resolution or escalation, using discretion and care. Draw on internal systems and external context to build a well-rounded view of each case and set best practices in trust & safety for the team. Partner with leadership and cross-functional teams to ensure consistent and fair application of policies across all regions and scenarios, and advise on program direction. Preferred Qualifications Minimum of 3 years of experience in Trust and Safety, investigations, fraud analysis, or a related field, including ownership of programs or complex caseloads. Experience in conflict resolution and de-escalation, including the hardest cases. Excellent critical thinking and investigative abilities. Strong empathy and communication skills, especially in high-pressure or emotionally charged conversations. Demonstrated ability to work independently, set priorities, and manage competing demands in a high-volume environment. Experience defining policy, process, or standards is a strong plus. Familiarity with Wizards Play Network (WPN) policies is a strong plus. Knowledge of Magic: The Gathering or experience within the gaming/retail industry is highly desirable. Cultural awareness and/or work experience with regions such as Latin America or APAC is beneficial. The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package. Pay Range $80,200 — $91,000 USD Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include: Health & Wellness Time Off to Recharge Financial Well-being Life & Family Support Volunteer and Community Initiatives Learning & Development Exclusive Perks Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.

Location: United States & Canada Workplace: Remote About WorkOS 🚀 WorkOS builds modern developer tools and APIs that make it easy for companies to become Enterprise Ready. Our platform powers authentication, identity, authorization, and other critical infrastructure that developers need to securely scale their products to large organizations. We recently raised a $100M Series C, valuing the company at $2B, led by Meritech and Sapphire with participation from Greenoaks, Craft, Abstract, and Audacious. WorkOS powers enterprise features for many of the fastest-growing AI companies, including OpenAI, Cursor, and Perplexity, Sierra, and Plaid. As AI reshapes software, WorkOS is at the frontier of Human and Agent Authentication, Identity, and Access Control helping companies answer a new critical question: who are your agents, and what are they allowed to do? Our fast-growing customer base includes hundreds of modern software companies building the next generation of enterprise-ready products. ABOUT THE ROLE The Data team at WorkOS plays a central role on the company operations to ensure information and insights are accurate and available from any surface, whether that's a visualization tool or an agent's response, to accelerate company growth and scale. The team owns WorkOS's internal data platform end to end: ingestion, orchestration, the Snowflake warehouse, dbt transformations, governance and access controls. We also own the consumption layer: the reverse-ETL syncs that land data in Salesforce and Slack, the semantic views that agents query, the definitions that keep reporting consistent across the company, and the visualization tooling the company uses (ask us about Flashboards https://workos.com/blog/reporting-tool-with-no-editor). We run on an agent-first operating system: we are a lean team that moves fast, we document so agents can execute, and AI agents query the warehouse, run our runbooks, and open pull requests alongside us. We trust each other's expertise, we work out loud and in the open, and not opposed to rapid experimentation to get to the right solution for the business. We're hiring a Data Engineer to own and evolve the systems that move, transform, protect, and serve data across our internal warehouse. This is a high-ownership role on a lean team: you will be the DRI for the platform and its core data models, partner directly with Product Engineering, RevOps, Finance, GTM Engineering, and Security, and raise the bar on reliability, correctness, and operational rigor. The role spans the platform and what runs on it. You will own ingestion, orchestration, and access governance; the dbt models and metric definitions that depend on them; and how AI is applied across the data stack, so that trusted data is easy for both people and AI agents to discover, understand, and work with. You don't need to have done this exact job before. The best data engineers at WorkOS are the ones who notice in a Slack thread that a number doesn't match, trace it from the dashboard through the Gold model to the connector, fix the connector, and confirm the definition with its owner before the weekly review. When a business team asks for a field in Salesforce, they don't hand it off; they build the model, write the sync, and add the test. They would rather automate the runbook than run it a third time. They enjoy collaboration with different parts of the business and can find simple, scalable solutions to ambiguous problems. If that sounds like how you work, we want to talk. RESPONSIBILITIES - Own the reliability, freshness, and scaling of the ingestion and orchestration pipelines that land source data in Snowflake, including monitoring, alerting, runbooks, and backfill and reprocessing patterns - Design, build, and scale the core dbt models (Bronze, Silver, Gold) for billing and usage, CRM, product events, and GTM funnel reporting - Partner with Product, Finance, RevOps, and GTM to define metrics and codify them in the warehouse, and diagnose and resolve data quality and freshness issues at source, not just downstream - Own Snowflake RBAC, dynamic masking, and PII classification for humans, agents, and service accounts, so sensitive data is protected without blocking legitimate use, and review DDL and access requests from Engineering and GTM - Own the reverse-ETL layer and the runbooks that deliver warehouse data to Salesforce, Slack, and internal agents - Extend the semantic views, context, and evaluations that let agents answer business questions accurately, and expand what agents can operate directly, from runbooks and ingestion to pull requests - Build and advance the CI/CD review gates in the data-platform monorepo, including the automated review that agent-authored pull requests pass through - Own the infrastructure the data platform runs on: the compute, deployments, secrets and access patterns, and environments behind ingestion and orchestration, with attention to availability and failure modes, in partnership with our infrastructure engineers Example problems you might work on, possible paths rather than a fixed roadmap: - Standardizing how Postgres and SaaS sources are ingested, and consolidating end-to-end pipeline deployment and orchestration in Prefect - Managing Snowflake RBAC, resource management, and masking policies as code with Terraform - Using query history to improve analytics tables and semantic views, and to keep agent answers accurate and consistent as data grows and metrics shift - Automating masking coverage as new data sources arrive, so adding a new table no longer needs a human in the loop - Automating near-certain matches in the Identity Graph - Pseudonymizing product data in the ingestion path, alongside compliance and data-deletion policies - Extending transcript aggregation across sources, including PII detection before transcripts enter the warehouse - Building the reverse-ETL framework and runbooks that deliver data to other tooling and agents - Running self-hosted data services on Kubernetes and managing their AWS resources (IAM, storage, secrets) as code with Terraform QUALIFICATIONS - 5+ years (or equivalent) building and operating production data platforms, including the transformation layer - Deep experience with Snowflake, dbt, and an orchestrator such as Prefect, Airflow, or Dagster, and with ingesting data from production databases and SaaS sources, including backfill and reprocessing patterns - Experience running data systems in production: monitoring, alerting, debugging, incident response habits, and pragmatic SLO/SLA thinking - Experience with warehouse access governance: RBAC, masking policies, and PII handling - Strong data modeling judgment and an understanding of schema evolution - Strong SQL and Python; disciplined engineering practices (tests, docs, reviews, CI/CD) - Proven experience operating as the only engineer on a layer, balancing foundational architecture with urgent business needs - Working knowledge of how GTM, Finance, and Product teams operate in addition to working with Engineering, and experience translating ambiguous business questions into technical specs - Comfortable using LLMs and coding agents as part of your day-to-day development workflow, with the judgment to validate their output and scale it into shared processes, and embracing AI and automation to scale platform work and accelerate your teammates - A systems thinker who reasons carefully about freshness, correctness, and failure modes, especially for data that everything else depends on - Pragmatic: you start with the simplest solution that works, prove it, then scale it, and you balance fast answers with durable solutions - You look for where AI can remove a bottleneck for the people and agents who depend on the warehouse, and you build the durable tools and workflows they rely on every day Benefits and Perks (US Only) 💖 At WorkOS, we offer resources that emphasize personal and familial well-being. We offer healthcare coverage for you and your family, including medical, dental, and vision. We offer parental leave, paid-time off and fully remote working arrangements.   - 401k matching - Competitive Equity - Healthcare, dental and vision coverage - FSA, ST/LT Disability, Voluntary Life - Carrot fertility benefits - 20 days paid vacation + 10 holidays + unlimited sick leave - 12 weeks fully paid parental leave - Fitness: Monthly stipend for gyms, yoga classes, race registrations or whatever keeps you active - Wellness: Monthly stipend for a massage, meditations class, therapy, or activities that enhance your well-being - Commuter benefits for hybrid employees in SF/NYC - Unlimited token usage! Please inquire directly with our recruiting team for benefits available to those working outside the US.   Equal Opportunity Employer WorkOS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location: Remote, Global Workplace: Remote ABOUT SUPABASE Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.   ABOUT THE ROLE We're looking for a Postgres Deployment Engineer to join our team and elevate our PostgreSQL offerings. You'll work hand-in-hand with the PostgreSQL team and play an instrumental role in technical decision-making and refining internal methodologies. The focus of this role is around owning stability and deployment of our products. This role involves ongoing contribution and co-responsibility for builds/deployments via our public supabase/postgres GitHub repository. This repository bundles an array of features/products into docker images and AWS AMIs, giving users the ability to run Supabase on our cloud and locally. This role will function has developed as a bridge between product and infrastructure teams to improve the reliability of product deployments and upgrades. In this role, your primary responsibilities will include: - Packaging software into our supabase/postgres https://github.com/supabase/postgres repo to using either nix language with flakes, or debian packaging depending on our required target - Supporting the expansion of knowledge in Supabase toward our platform release system so that developers can self service more and more over time. - Expanding on our github actions, our team tooling, and our testing/release approaches - Timely PostgreSQL major, minor, and extension upgrades. - Engaging in proactive identification and resolution of production issues in customer deployments. - Contributing to the creation/maintaining of best practices, tools, and tests to ensure enhanced stability and decreased deployment risks over time. What we need This role demands the following pivotal qualities: 1. PostgreSQL Expert: A profound understanding of PostgreSQL and its associated tools. Familiarity with extensions, performance optimization, and best practices is essential. 2. Infrastructure: Proven expertise in infrastructure management, tooling, and optimization. 3. Self-directed & Initiative: At Supabase, we value independence and proactive problem-solving. We anticipate you to be a dynamic self-starter, thriving in asynchronous collaboration across diverse teams. Your knack for spotting areas of improvement and commitment to realizing those enhancements will be key. What you’ll do - Improve the utility and efficiency of our PostgreSQL offerings. - Work with relevant teams to understand the issues around postgres stability, and apply those insights to the build/test/deploy AMI and Docker releases. - Contribute to the enhancement of our public GitHub repositories, especially supabase/postgres https://github.com/supabase/postgres. - Develop and expand tooling and solutions within the Supabase ecosystem. - Engage with customers routinely, ensuring our solutions resonate with their needs. - Address and resolve GitHub and Support issues. Must haves - 3+ years experience with PostgreSQL and its ecosystem. - Knowledge of ansible, Nix package management system (including nix flakes), packer, docker, qemu/kvm, aws, and kubernetes deployments is essential. Need experience with linux and darwin/macos aarch64 targets, as we maintain ability to build for both architectures - Must have experience with conventional and nix-packaged builds of C/C++, Go, javascript, and Rust based projects - Exposure to public cloud platforms and deployment methodologies. - Eagerness to improve and expand our development tools/stack. - Comfortable with regular interactions with customers - Willingness to work on an “integrated” system and approach to packaging. For many reasons, we cannot apply nix packaging to every component in our stack, nor can we just adopt Nixos in production. We have successfully laid the foundation for integrating conventional and Nix-based systems, with carefully validated choices including using flakes, etc. So, you must be willing to work within and help optimize this paradigm toward our platform development. - Must be willing to take on co-responsibility for teaching our engineering team to learn, use and contribute to our Nix-based work, and help troubleshoot and solve issues around the whole platform/postgres stack. Nice to haves - Experience with PostgREST, gotrue/supabase auth, and other Supabase stack components. - Contributions to significant, open-source projects in the PostgreSQL domain. WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. - Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. - Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ABOUT THE TEAM Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Location: United Kingdom (Remote); Ireland (Remote) Workplace: Remote About Teleport Don't wait for the future of infrastructure. Be part of it. Teleport is the AI Infrastructure Identity Company. We're solving one of the hardest problems in security: giving every human, machine, workload, and AI agent a cryptographically secured identity, improving engineering velocity while maintaining security. We make trusted computing simple. This gives you the freedom, power, and autonomy to build and innovate with confidence. Remote-first and globally distributed, we work with companies like Nasdaq, DoorDash, and Elastic to secure infrastructure for an AI world. As a Senior Solutions Engineer, you will help the sales team drive revenue growth by evangelizing our technology via demos and technical discussions. You will get to collaborate with infrastructure engineering and security teams at the most sophisticated technology companies in the world. Most importantly, you will help these companies solve problems and get exposed to the latest ideas in technology. You will partner with account executives, other solutions engineers, and other teams to understand customer challenges, design secure and scalable solutions, and guide prospects through technical evaluations and proof-of-value engagements. You have experience working with AI technologies and infrastructure (LLMs, MCP, vector databases, AI tooling), and familiarity with traditional infrastructure networking and security (Linux/Unix, Windows, VPNs, bastion hosts, etc) and modern cloud-native technologies (cloud compute, containers, IaC, etc). What You'll Do - Partner with Account Executives and Account Managers to expand technical discovery, and map Teleport’s capabilities to customer initiatives. - Architect and deliver compelling demos and proof-of-concepts that showcase Teleport’s differentiation with Zero Trust principles, handling of human and non-human identities, identity governance, and identity security. - Act as the trusted advisor to engineering, platform engineering, DevSecOps, and security leaders. - Advise on protecting sensitive datasets and model endpoints with Teleport’s identity-based controls. - Position Teleport as a solution to eliminate API keys and static tokens in machine pipelines. - Support customers exploring AI/LLM use cases, including secure infrastructure for training and inference workloads. - Provide structured feedback to Product and Engineering on feature gaps and market needs. - Collaborate with Marketing on thought leadership around identity, human, non-human, and AI security. - Support channel and technology partners with technical enablement. - Help across various go-to-market activities, including marketing collateral, product positioning, customer interviews, sales cycle optimizations, traveling to conferences, brand evangelism, attending meetups, etc. - Listen deeply and perceive feedback as an opportunity to improve. - Demonstrate a high level of empathy, resilience, and humility. What You'll Bring - 5+ years of experience in pre-sales engineering, solutions architecture, DevSecOps or a highly technical customer-facing role. - Experience with using/configuring/debugging Linux machines and network issues. - Strong understanding and experience with Kubernetes, including hands-on troubleshooting. - Strong knowledge of at least one cloud computing platform - Strong knowledge of DevSecOps principles, CI/CD pipelines, and securing infrastructure at scale (e.g., source control, code reviews, unit testing, agile principles). - Advanced understanding of identity security and modern Zero Trust security approaches. - Proven ability to develop scripts and automation using Linux shell, Go, and Infrastructure as Code tools - Strong understanding of system architecture, provisioning, and administration - Familiarity with AI/LLM infrastructure (GPU clusters, data governance, inference workloads, ML pipelines) and associated security requirements. - Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues - Ability to engage both technical and executive stakeholders with credibility and clarity. - Strong presentation, demo, and white-boarding skills. Why Teleport You're joining a company where the problem is real, the team is small, and your work shows up directly in the product. We're not a big company, you won't get lost in a crowd. You'll have the freedom and autonomy to do what you're great at, alongside teammates who care about doing it right and want to see you succeed. The work is collaborative, there's real room to grow, and the mission is one worth showing up for. Remote-first and globally distributed, we're genuinely passionate about what we're building. The Benefits At Teleport, we believe your career is more important than a list of perks. That's why we focus on making your day-to-day the best it can be — giving you the autonomy, access, and support to do the best work of your career. - Extensive health coverage - Annual expense budget - Rest and recovery policies that maximize your ability to recharge - Investment in your future with retirement savings plans - Professional development opportunities Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law. Candidate Privacy Notice: For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at goteleport.com/legal/apply/job-applicant/ http://goteleport.com/legal/apply/job-applicant/

The Role You will be responsible for the development and testing of a highly scalable, geo-distributed, highly performant database solution. What You’ll Do Ensure the scalability, performance, and reliability of the database system.

Location: United Kingdom; London Workplace: Remote ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the Role As the Account Management Lead you'll lead a team of experienced account managers across the UK&I region. You'll balance people leadership, strategic direction, and hands-on customer impact - driving excellence in post-sales outcomes and ensuring your team consistently delivers measurable value to customers and the business. You will: - Lead, coach, and develop a high-performing AM team, owning team and regional NRR performance, customer retention, and expansion goals. - Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices. - Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities. - Set strategic direction for the team, aligning customer success initiatives with company goals and market trends. - Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency. - Design and implement repeatable playbooks for renewals, upsells, and adoption; automate workflows and tools to scale team impact. - Own the ongoing development and optimization of best practices for Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves. - Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums. - Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies. - Partner with Europe GTM & cross functional leadership to align organizational objectives, drive cross-functional initiatives, and ensure cohesive execution across customer success, sales, and operations teams. Requirements • 10+ years of experience in Account Management or post-sales roles within SaaS, ideally some of this within UK&I accounts. • Demonstrated technical acumen with the ability to upskill and enable the team — fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes. • 5+ years of direct people leadership experience — managing AMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact. • Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios. • Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management. • Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment). • Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes. • Strong builder mindset - you thrive in building from scratch, redefining processes and playbooks, and operating with an AI-first mindset • Bonus: Hands-on with tools (Salesforce, Gong, Sigma, Pylon) and capable of improving data quality, visibility, and usage insights across the team. This role is remote-first, so it can be executed from anywhere within UK&I. If you prefer, you can work from our offices in London and Dublin. We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Location: Boston, MA Workplace: OnSite At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is hiring an Edge Algorithm Integration Engineer to join the Edge ML team and bring Sensor Intelligence algorithms from validated reference implementations to production execution on WHOOP devices. You will own the technical path from reference algorithm to edge deployment, translating and optimizing algorithms for embedded hardware, resolving cross-platform dependencies, integrating with firmware and sensor infrastructure, and ensuring implementations preserve expected algorithm performance. You will work across Sensor Intelligence, Firmware, Edge ML Platform, Mobile, Cloud, and Connectivity teams to enable algorithms to run reliably and efficiently within the compute, memory, latency, and power constraints of WHOOP devices. RESPONSIBILITIES: - Own the end-to-end technical path for porting developed and validated Sensor Intelligence algorithms from reference environments to production-ready implementations on WHOOP embedded platforms. - Translate Python, MATLAB, and other reference implementations into efficient, production-quality C/C++, optimizing signal-processing and machine-learning algorithms for compute, memory, latency, power, and real-time execution. - Understand algorithm architecture, data flow, runtime requirements, and dependencies across cloud, mobile, connectivity, sensor pipelines, libraries, and platform services; drive the technical work required to resolve or redesign dependencies for on-device execution. - Integrate algorithms with firmware, sensor pipelines, embedded services, and Edge ML platform capabilities, partnering closely with Sensor Intelligence and Firmware teams to define interfaces, requirements, acceptance criteria, and system-level behavior. - Establish functional and numerical equivalence between reference and edge implementations, profile on-device performance, and debug complex issues spanning algorithms, sensors, firmware, and embedded systems. - Build reusable tools, test harnesses, profiling infrastructure, and deployment patterns that accelerate future algorithm migrations and enable efficient portability across current and next-generation WHOOP hardware platforms. QUALIFICATIONS: - BS/MS in Computer Engineering, Electrical Engineering, Computer Science, or a related technical field, or equivalent practical experience. - Strong C/C++ software development experience with embedded, real-time, or resource-constrained systems, including an understanding of memory management, compute limitations, latency, and power constraints. - Experience porting, integrating, or optimizing signal-processing or machine-learning algorithms for MCU-based, embedded, or edge platforms, including translating implementations from Python, MATLAB, or similar reference environments. - Experience profiling and optimizing embedded software for runtime, memory footprint, computational efficiency, and/or power, with strong debugging skills across algorithm and systems boundaries. - Strong systems thinking and software integration skills, with the ability to understand complex dependencies and collaborate across algorithm, firmware, platform, and other engineering teams to drive technical issues to resolution. - Experience with one or more relevant embedded optimization technologies or techniques, such as DSP optimization, fixed-point implementation, quantization, model compression, ARM Cortex-M, DSPs, NPUs, RTOS environments, CMSIS-DSP/CMSIS-NN, or TensorFlow Lite Micro. - Experience with physiological sensing, wearable devices, time-series sensor data, low-power systems, or establishing functional and numerical equivalence between reference and embedded implementations is a plus. - Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Location: Remote, Canada; Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Staff Renewals Operations Manager at GitLab, you'll help own the operational engine that makes renewals predictable, measurable, and efficient at scale. Reporting to the Director of CX Operations, you'll be the Renewals team's go-to business partner for processes, tooling, forecasting and insights, consumption and subscription data, and the steps required to quote and close a renewal. This is a senior individual contributor role with no direct reports. You'll lead through ownership and influence, connecting teams and workflows, turning ambiguous problems into clear next steps, and driving improvements that others across the revenue organization depend on. What you'll do Own and continuously improve the end-to-end renewal operating model; from renewal identification, assignment through risk management, quoting, through to close and post-renewal data hygiene processes. Develop and improve the operating cadences that guide the renewal business, with a focus on efficiency and process improvement. Define, maintain, and evolve retention reporting with cross-functional partners, including gross and net retention, churn and downgrade analysis, and the drivers behind each. Partner with Revenue Technology, Revenue Analytics, Finance, and other stakeholders to improve Salesforce and the systems and data flows supporting customer relationship management (CRM), subscription and entitlement records, quoting, orders, billing, and reporting. Translate business needs into requirements, validate solutions, and strengthen data quality and operational controls. Simplify and scale the renewal motion through automation, standardized workflows, alerts, playbooks, and self-service insights that reduce manual effort and improve execution consistency. Support renewals planning and capacity management, including segmentation implementation, coverage models, productivity assumptions, capacity modeling, supporting target setting, and scenario planning. Own and mature the Renewal Operations case-management program, including intake, triage, routing, service-level visibility, resolution, and root-cause analysis. Requests may include user migrations, de-duplication, Renewal Manager ownership changes, compensation exceptions, and Salesforce or data issues. Raise the operating standard in your domain by documenting processes, mentoring others on how the renewal motion works, and contributing to broader Revenue Operations initiatives that need the renewals perspective. What you'll bring Experience in Renewals Operations, Revenue Operations, Sales Operations, management consulting, strategy, or a similar analytical and problem-solving role, with ownership of operational improvements and cross-functional initiatives. Hands-on experience with both consumption and subscription renewal motions, including renewal forecasting, retention reporting, and the contractual and process mechanics that govern how renewals close. Strong critical thinking and structured problem-solving skills. You can break down ambiguous problems into clear workstreams and move them forward. Strong quantitative and analytical skills. You're highly proficient in Excel or Google Sheets, can build and validate models from scratch, and can translate analysis into clear recommendations and action. Experience with Structured Query Language (SQL) or equivalent data-querying tools is preferred, not required. Systems thinking and experience using Salesforce for pipeline and renewals reporting. You understand how changes in one part of the go-to-market motion affect others, including how CRM, subscription or entitlement records, quoting, and billing relate to one another, and you design solutions accordingly. Sound commercial judgment and an understanding of renewal complexity, including co-terming, amendments, expansions, downgrades, price changes, multiyear agreements, auto-renewals, procurement requirements, and approval policies. Strong cross-functional collaboration skills. You build trust with stakeholders at all levels, including field teams and senior leadership, and influence without direct authority. Curiosity, sound judgment, and a bias toward action. You learn new domains and tools quickly, move from insight to implementation, and follow through until improvements are adopted and sustained. About the team You'll work within CX Operations, partnering closely with Renewals and Customer Success leadership, Sales, Finance, Revenue Technology, and Revenue Analytics. These partnerships connect renewal execution with the processes, systems, and data that support it. In GitLab's all-remote, values-driven environment, documentation, iteration, and cross-functional partnership are core to how you'll work. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $139,200 — $235,200 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Singapore Contract: Six-month contractor Location: Singapore Team: Global Events / APAC ABOUT OPENAI OpenAI is a leading artificial intelligence research and technology organization dedicated to ensuring that general-purpose AI benefits all of humanity. Known for its pioneering work in advanced AI systems, OpenAI operates with a strong commitment to safety, responsibility, and global impact. The Events team at OpenAI is a highly collaborative, mission-driven group focused on designing exceptional, one-of-a-kind experiences. The team is passionate about bringing people together, amplifying diverse voices, and creating meaningful moments that reflect OpenAI’s values. ABOUT THE ROLE GreenLight is recruiting a Singapore-based Events Coordinator for a full-time, six-month contract supporting the planning and delivery of OpenAI events. Working under the guidance of the APAC Events lead and Event Manager, this role focuses on guest communications, registration, event administration and on-site logistics. Singapore will be the primary market focus, with support for other APAC events as needed. The coordinator will deliver assigned workstreams within agreed plans and budgets, with event strategy, creative direction, supplier negotiations and budget approval led by the Event Manager and APAC Events lead. This position is based in Singapore and requires working from the office at least three days per week, with occasional travel across APAC as project needs require. KEY RESPONSIBILITIES - Coordinate guest lists, invitation tracking and RSVPs, keeping attendee information accurate and up to date. - Build and maintain registration forms, event landing pages and approved guest emails in Swoogo. - Coordinate employee travel, hotel room blocks, event communications and on-site schedules. - Support on-site registration, badge printing, guest arrivals and guest flow, escalating issues to the event lead. - Coordinate assigned logistics with venues, caterers, AV providers and agencies, following the Event Manager’s brief. - Maintain event timelines, checklists, meeting notes and action trackers; flag delays and outstanding decisions. - Track quotes, purchase requests, invoices and expenses for review by the Event Manager and relevant teams. - Support approved security and accessibility arrangements, collect guest feedback and compile attendance and post-event reporting. IDEAL CANDIDATE PROFILE You may be a strong fit for this role if you: - Have hands-on experience supporting events, particularly registration, guest communications and on-site logistics. - Have 2+ years of experience supporting complex events at a regional company, - Are based in Singapore and have existing work rights in Singapore. - Have experience using Swoogo or a similar event registration platform and are comfortable maintaining event pages and email communications. - Are highly organised, with strong attention to detail and confidence using spreadsheets, guest lists and project trackers. - Communicate clearly in English and work well with colleagues, vendors and guests from different backgrounds. - Have experience coordinating group travel or hotel room blocks, or are keen to develop these skills. - Can manage several assigned tasks, follow through on deadlines and ask for guidance when priorities or requirements change. - Bring a proactive, collaborative and solutions-oriented approach, with flexibility to support on-site delivery and occasional APAC travel. - Have an interest in artificial intelligence and OpenAI’s mission.