Location: Metn, Lebanon
Head of AI Transformation
The Company
Toters is an on-demand e-commerce and delivery platform that enables customers to get anything in their city with the highest level of convenience.
Technology is at the heart of everything we do. Our product and engineering teams work every day to build experiences that make customers' lives easier while continuously improving internal systems to deliver faster and at the best cost.
If you're excited about working in a high-growth startup environment and want to be part of a team shaping the future of how people shop in the Middle East, we'd love to hear from you.
About the Role
Are you ready to make AI leverage a company's defining competitive advantage? As a Head of AI Transformation at Toters, you'll transform how we build software, unlock every function to build with AI, and compound our proprietary data and intelligence into product and business outcomes.
The role sits above day-to-day line management and is accountable for outcomes, cross-org alignment, and unblocking. You'll own direction, standards, and outcomes, while delivery is co-owned with our platform and area teams.
In this role, you will:
Your mandate spans four workstreams.
AI-native software development
Own the strategy and operating model for AI across planning, development, review, testing, and release.
Take our internal AI development harness to maturity across every engineering team, and define reusable AI workflows for our main types of engineering work.
Own AI governance: guardrails, code review policy (including reducing human review load where AI review quality supports it), validation standards for AI-generated code, and cost and usage visibility per team.
Deliver velocity with safety, measured by cycle time, review load, defect trends, and cost per unit of output.
Everyone is an AI builder.
Grow our internal AI building platform beyond engineering, activating domain experts across Product, Operations, Finance, and Commercial as builders.
Shape a Forward-Deployed Engineering function that finds high-value opportunities across the business and lands them as working AI solutions.
Build a compounding intelligence layer of shared context, prompts, patterns, and learnings that makes every new build faster than the last.
Drive adoption, measured by live use cases, functions actively building, and time from idea to working tool.
AI-native internal tooling
Make the AI-native path the default for building internal and admin tools, with the traditional engineering queue as the exception.
Partner with our admin platform and Design System teams so AI-built tools compose with shared foundations rather than fragmenting them.
Free up engineering capacity, measured by engineer-hours per month, moved from low-complexity internal requests to strategic work.
AI-powered customer features
Enable product teams to ship customer-facing AI features, partnering with our Applied AI platform on personalization, semantic search and recommendations, fraud intelligence, and intelligent spend.
Set the bar for production AI: evals, guardrails, degradation paths, and measurable business attribution for every AI feature.
Deliver shipped product impact: AI features live across multiple product domains with attributable gains in conversion, retention, or efficiency.
Across all workstreams
Drive alignment with engineering, product, and business leaders, and clear the blockers that slow adoption.
Act as Toters' technical reference on AI, guiding architecture decisions and evaluating tools, models, and vendors.
Mentor engineers and builders across the company to raise AI fluency and engineering excellence.
Report progress, trade-offs, and results clearly to leadership.
Key Qualifications
Bachelor's degree in Computer Science or a related field, or equivalent practical experience.
10+ years of software engineering experience, including several years setting technical direction across multiple teams at Staff or Principal level.
Hands-on experience building and shipping production LLM systems: retrieval, agents and tool use, evals, and guardrails.
Deep, daily experience with AI-assisted development tools, and a track record of driving their adoption across engineering teams.
Strong system design and backend foundations, with the depth to review architecture across services, data, and infrastructure.
Experience defining engineering standards, governance, or operating models and getting them adopted at organization level.
A data-driven approach to measuring engineering productivity and business impact (e.g., DORA metrics, A/B testing).
Proven ability to influence without authority across engineering, product, and business functions.
Strong English communication skills and the ability to explain AI trade-offs to technical and non-technical audiences.
Nice to Have
Production ML experience in personalization, search and recommendations, or fraud detection.
Experience enabling non-engineers to build with AI or low-code tools.
Experience managing LLM cost, usage, and vendor strategy at scale.
Experience as a Tech Lead Manager or leading a small engineering team.
Familiarity with PHP (Laravel), PostgreSQL, Redis, and AWS.
Previous experience with food delivery, e-commerce, or on-demand platforms.
Public work on AI engineering: talks, writing, or open-source contributions.
Why Toters?
Define how a high-growth company builds with AI, with company-wide scope and direct backing from leadership.
Flexible work environment with hybrid-friendly roles.
Opportunity to lead impactful initiatives and shape technical strategy.
Collaborate with talented engineers while growing your career.
Strong culture of mentorship, collaboration, and continuous learning.
Direct impact on products used by thousands of customers every day.
Competitive compensation package.
Exclusive discounts on Toters orders.
First-class medical insurance.
Location: Dubai, United Arab Emirates
AHS is a Dubai-based group focused on ultra-luxury real estate development, strategic investments, and other high-value ventures. Operating in the real estate sector, the business combines financial discipline with a sharp focus on premium projects and long-term value creation. This is an opportunity to join a company where finance plays a central role in guiding complex developments and supporting strategic decision-making.
As Luxury Real Estate Finance Manager, you will help shape the financial performance of high-value real estate projects by bringing structure, insight, and commercial judgment to core finance activities. You will work closely with leadership and cross-functional teams, supporting decisions that affect project outcomes, operational efficiency, and investment direction while strengthening the reporting and control environment across the business.
Responsibilities
Manage accounting and financial control across all real estate projects and group companies.
Lead month-end, quarterly and year-end closing within set timelines.
Prepare IFRS-compliant financial statements, including consolidated Group accounts and revenue recognition for property sales.
Track project costs, cost-to-complete, profitability and budget vs. actual variances.
Manage escrow operations and ensure RERA/DLD compliance, including submissions to banks, consultants, and regulators.
Ensure timely VAT and Corporate Tax computation and filing with the FTA, in coordination with tax advisors.
Coordinate statutory, escrow, regulatory and bank audits, and act as the key contact for auditors.
Lead annual budgets, reforecasts and cash flow forecasts for the Group and each project.
Prepare monthly MIS reports with variance analysis, sales, collection, and payables reports.
Supervise accounts payable and receivable, including contractor payments, retention, advances, and overdue balances.
Manage the ERP system, drive process automation, and ensure e-invoicing readiness.
Work closely with the Finance Controller to support financial control, audit readiness, and timely, accurate reporting.
Requirements
Bachelor’s degree in Finance, Accounting, or a related discipline.
5+ years of finance experience in the luxury or real estate sector, including 5+ years in financial reporting, MIS, taxation, statutory audits, and real estate accounting.
Hands-on experience with budgeting, forecasting, and financial reporting, including annual budgeting, reforecasting, cash flow forecasting, and budget-versus-actual variance analysis.
Strong background in project cost control, cost-to-complete analysis, profitability tracking, and project-based accounting practices within real estate.
Advanced proficiency with Excel and strong working knowledge of accounting systems and ERP platforms such as Dynamics 365, Oracle, or similar.
Solid knowledge of IFRS, UAE VAT, FTA compliance, and RERA regulations.
Experience working directly with senior leadership and coordinating with cross-functional teams while serving as a key contact for auditors, banks, consultants, and regulators.
Prior experience in an audit firm, such as a Big 4 firm, is a plus.
CPA, CMA, CFA, or ACCA certification is preferred.
Benefits
Why Join AHS?
Innovative Environment
: Be part of a forward-thinking company that embraces innovation and creativity in the luxury real estate market.
Career Advancement
: Enjoy opportunities for professional growth and development, with a clear path for career progression.
Collaborative Culture
: Join a team-oriented environment where collaboration and mutual support are highly valued.
Work-Life Balance
: Enjoy a supportive work environment that values work-life balance and employee well-being.
Location: Athens, Greece
We currently have a vacancy for an
R&D Manager for Health software applications
, fluent in English, to offer his/her services as an expert based in Athens, Greece or Luxembourg, working remotely. The successful candidate will have the opportunity to be a part of a top-rated team of talented individuals with different expertise working collaboratively on common goals. We are looking for a person who is outstanding in responsiveness, integrity, and reliability, with excellent analytical, problem-solving, and organizational skills, as well as a strong ability to work in teams for supporting projects funded by the European Commission and national research frameworks. You will be expected to show initiative, be flexible, and take responsibility. With experience in applications in Health software applications, and/or other related technologies, focusing on the software aspects. Additional expertise in the domain of European-funded R&D projects will be appreciated.
What You'll Do:
Management and implementation of EC-funded IT projects;
Elaboration of the full suite of document deliverables and reports for R&D projects and business development activities (requirements, conceptual models, specifications, implementation and integration plans, etc.);
Design, development, and documentation of novel applications, solutions, and technologies in Health including AI and Data, ethics, and personalized health services and other related projects;
Design and implement next-generation health, data, and AI technologies.
Requirements
University degree in Electrical or Computing Engineering/ Data and AI sciences, preferably with postgraduate qualification at the PhD level, focusing on software development;
At least 4 years experience in working directly with technical teams with proven track records;
Ideally 2 years experience specifically in National or European research programs in ICT, Data Economy and/or Health;
Experience and strong background in software design and development, software development lifecycle, and ICT project management;
Experience in the Health, Data, and AI domains, with previous research or commercial projects, including patient engagement, interaction, gamification, virtual and augmented reality, UX, IoT, and mobile apps especially in terms of upcoming health requirements;
Excellent command of English and Greek, both written and oral;
Good interpersonal, organization, and communication skills, with the ability to work in a diverse team environment;
Good analytical skills, as well as a proactive attitude towards solving problems.
Extra skills that will be considered as an advantage are
:
Experience in designing H2020/ Horizon Europe proposals and coordinating or implementing relevant projects.
Benefits
We believe in rewarding talent and dedication. Here's what you can expect as part of our team:
Competitive full-time salary;
Private Health Coverage on the Company’s group program;
Flexible Working Hours;
Top-of-the-Line Tools;
Professional Development: Benefit from language courses, specialized training, and continuous learning opportunities;
Career Growth: Work with some of the most innovative and exciting specialists in the industry;
Dynamic Work Environment: Thrive in a setting that offers challenging goals, autonomy, and mentoring, fostering both personal and company growth.
If you want an exciting challenge, work with some of the coolest technologies, and enjoy your time doing it, then join us! Submit your detailed CV in English, quoting reference: (
HE/10/26
)
You may also consider all our other open vacancies by visiting the career section of our website (
www.eurodyn.com
) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.
EUROPEAN DYNAMICS (ED)
(
www.eurodyn.com
) is a leading European Software, Information, and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1100 engineers, IT experts, and consultants (around 3% PhD, 41% MSc, and 54% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies, and national government Administrations in 40 countries and 4 continents.
As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.
EUROPEAN DYNAMICS (ED)
adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published at
www.eurodyn.com/privacy
. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line with the Policy.
Location: Athens, Greece
We currently have a vacancy for an
AI Architect
, to be involved in a very important international project offering rapid career evolution. The candidate will join a software development team that uses cutting-edge technology to implement challenging IT software projects for major international public organisations. The candidate will receive adequate training and support to develop their career expectations.
What You'll Do:
Own the end-to-end technical architecture of GenAI and LLM solutions across multiple enterprise engagements;
Translate business and functional requirements into secure, scalable, production-ready AI architecture blueprints;
Design advanced GenAI pipelines including RAG architectures, orchestration layers, evaluation frameworks, and model deployment strategies;
Drive AI governance, observability, monitoring, and responsible AI practices, ensuring architectural integrity across complex client environments.
Requirements
Must-Have Qualifications:
3+ years of experience in AI/ML engineering or solution architecture, with a proven track record of enterprise-grade AI delivery from concept to production;
Strong hands-on experience architecting GenAI solutions: prompt engineering strategies, RAG architectures, LLM evaluation frameworks, and production deployment patterns;
Deep understanding of distributed systems, APIs, microservices, data architectures, and cloud-native design principles;
Proven experience designing scalable AI solutions on AWS and/or Azure, including MLOps and CI/CD practices;
Demonstrated ability to translate complex business requirements into clear technical blueprints and solution architectures;
Fluent in spoken and written English.
Nice-to-Have Qualifications:
Experience in consulting, systems integration, or public-sector IT environments;
Hands-on experience with AIOps practices, LLM monitoring frameworks, and AI governance models;
Knowledge of frameworks such as LlamaIndex, LangGraph, and AI evaluation toolkits, and experience with multi-model strategies (open-source and commercial LLMs).
Benefits
We believe in rewarding talent and dedication. Here's what you can expect as part of our team:
Competitive full-time salary;
Private Health Coverage on the Company’s group program;
Flexible Working Hours;
Top-of-the-Line Tools;
Professional Development: Benefit from language courses, specialized training, and continuous learning opportunities;
Career Growth: Work with some of the most innovative and exciting specialists in the industry;
Dynamic Work Environment: Thrive in a setting that offers challenging goals, autonomy, and mentoring, fostering both personal and company growth.
If you want an exciting challenge, work with some of the coolest technologies, and enjoy your time doing it, then join us! Submit your detailed CV in English, quoting reference: (
AIA/10/26
).
You may also consider all our other open vacancies by visiting the career section of our website (
www.eurodyn.com
) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.
EUROPEAN DYNAMICS (ED)
(
www.eurodyn.com
) is a leading European Software, Information, and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1100 engineers, IT experts, and consultants (around 3% PhD, 41% MSc, and 54% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies, and national government Administrations in 40 countries and 4 continents.
As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.
EUROPEAN DYNAMICS (ED)
adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published at
www.eurodyn.com/privacy
. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line with the Policy.
Location: New York, United States; Charlotte, United States; Early Branch, United States; Greenwood, United States; McCormick, United States; Dallas, United States
Crystalia Glass LLC
is a U.S.-based manufacturer and provider of premium custom glass solutions for residential, commercial, and institutional projects. For more than 9 years, we have operated as a full-cycle company, managing every stage of the process—from design and manufacturing to sales, delivery, and installation. With production facilities in both the United States and Europe, we deliver high-quality solutions to customers across the U.S.
As our business continues to grow, we are expanding our Supply Engineering team and are looking for an experienced
Supply Engineering Team Lead
to help scale our operations, optimize supply processes, and lead a high-performing team.
The Role
The Supply Engineering Team Lead will report directly to the
Chief Technical Officer
and lead a team of
four Supply Engineers
.
Approximately
80%
of the role focuses on team leadership, coordination, process improvement, and cross-functional collaboration, while
20%
involves hands-on supply engineering activities to support the team during peak workload, employee absences, or complex projects.
The successful candidate will play a key role in ensuring efficient procurement operations, developing internal processes, and maintaining strong relationships with suppliers across the United States, Europe, the Middle East, and Asia.
Responsibilities
1. Procurement operations
Launch production by coordinating glass orders and ensuring the availability of required hardware and materials.
Plan inventory levels and forecast procurement needs.
Review technical drawings and specifications to prepare accurate material lists.
Verify dimensions, finishes, and quality requirements before placing orders.
Track engineering documentation and procurement changes throughout the project lifecycle.
Ensure procurement documentation and component orders are completed before production and container arrivals.
2. Supplier management
Source, evaluate, and develop relationships with suppliers across the
United States, Europe, the Middle East, and Asia
.
Negotiate pricing, payment terms, and delivery schedules.
Manage purchasing activities for production, warehouse, and installation operations.
Monitor supplier performance and resolve quality, logistics, and delivery issues.
Identify opportunities to improve procurement efficiency, supplier performance, and cost optimization.
3. Cross-functional collaboration
Work closely with Sales, Project Managers, Engineers, Estimators, Warehouse, and Installation teams.
Support engineering changes, material substitutions, and procurement planning.
Provide procurement expertise, material recommendations, and pricing information for projects.
Ensure purchased materials meet project specifications and technical documentation.
4. Team leadership
Lead, mentor, and develop a team of four Supply Engineers.
Assign tasks, prioritize workloads, and monitor project deadlines.
Conduct regular one-on-one meetings and provide coaching and performance feedback.
Review procurement documentation, material lists, and purchase orders prepared by the team.
Support engineers with complex sourcing challenges and supplier escalations.
Coordinate procurement activities with internal stakeholders across departments.
Drive continuous improvement initiatives and optimize procurement workflows.
Report progress, risks, and operational updates to the Chief Technical Officer.
Requirements
3+ years of experience in procurement, sourcing, or supply chain within the glass, glazing systems, architectural hardware, or closely related industries.
3+ years of people management experience
, including direct leadership of procurement, sourcing, or supply teams.
Proven experience
building or scaling a procurement/sourcing function from scratch
, including processes, workflows, supplier management standards, reporting, KPIs, and team structure.
Experience designing and implementing
procurement processes, policies, and operating procedures
across the full purchasing cycle.
Strong experience working with
international suppliers and markets
, ideally across multiple regions such as Europe, the Middle East, Asia, and North America.
Hands-on experience with sourcing and procurement of
glass, glazing components, aluminum or steel systems, architectural hardware, fittings, accessories, or other closely related materials
.
Experience managing supplier relationships, negotiations, pricing, lead times, quality issues, and supply risks.
Experience with international logistics, import/export, customs, and cross-border procurement.
Ability to read and interpret technical drawings, specifications, and engineering documentation.
Experience implementing or improving procurement tools, task management systems, reporting, and cross-functional workflows.
Proficiency in Microsoft Office, Google Workspace, and PDF tools.
Fluent English is a must.
Fluent Russian will be a plus.
Personal qualities
Confident and proactive leader.
Strong organizational and multitasking skills.
Excellent communication and stakeholder management skills.
Strong problem-solving and decision-making abilities.
High level of ownership and accountability.
Ability to work effectively in a fast-paced environment.
Work Location
Remote
Monday–Friday.
Working hours:
8:30 AM – 5:00 PM.
Benefits
Competitive salary based on experience.
Paid Time Off:
5 paid vacation days during the first year.
15 paid vacation days annually starting from the second year.
Paid Sick Leave: 5 days per year.
Protected Time Off: 32 hours per year.
Why Join Crystalia Glass
Join a growing U.S.-based company with
9 years of experience delivering custom glass solutions
for residential, commercial, and institutional projects.
Take ownership of a key operational function and help shape procurement processes as the company continues to scale.
Lead a talented Supply Engineering team and make a direct impact on efficiency, collaboration, and business growth.
Work closely with executive leadership and have the opportunity to influence decisions and process improvements.
Be part of a full-cycle company managing everything from design and manufacturing to sales, delivery, and installation.
Work on complex, high-quality custom projects for customers across the United States.
Collaborate with an international team and build relationships with suppliers across the U.S., Europe, the Middle East, and Asia.
Grow professionally in a fast-paced environment where your expertise and ideas can make a real difference.
Location: Georgia; Armenia; Poland; Vietnam; Bulgaria
As a Junior Data Analyst in the Finance Analytics team, you'll turn data into answers for the business. Most of your work will be supporting the finance department with ad hoc requests: pulling and preparing data with SQL, maintaining and improving existing reporting and reconciliation scripts, checking data quality, and explaining what the numbers show. You'll also take part in research on unit economics and plan-vs-actual, build dashboards and data marts, and work with stakeholders from finance, commercial, marketing, and product teams. The company is strongly data-driven and has a modern tech stack, so the role is a great fit for someone early in their analytics career who wants to grow fast, enjoys working with numbers, and wants to understand how a travel-tech business really makes money.
Requirements
6–12 months of experience in data analytics, consulting, or a finance-related role with hands-on data work. Internships count.
Confident SQL skills, including joins, window functions, CTEs, aggregations, and data quality checks.
Experience with at least one BI tool. We use Tableau and Metabase.
Good Excel skills, including lookup and array functions, pivot tables, and charts.
Understanding of key business metrics such as GMV, ARPU, margin, conversion, and revenue.
English at B2 level or higher.
Ability to work in the GMT+3 time zone.
Nice to have
Python for data analysis (pandas, numpy, plotly, seaborn, matplotlib).
Interest in finance, such as P&L, cost structure, and unit economics, or a related degree.
Hands-on use of AI tools, such as agents, to speed up your work.
Benefits
Flexible schedules and opportunity to work remotely.
Ambitious and supportive team who love what they do, appreciate each other, and grow together.
A structured onboarding, a personal development plan, and regular internal lectures and demos from the team.
Internal programs for adaptation and training, development of soft skills, and leadership abilities.
Partial compensation for participating in external training and conferences.
Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
Corporate prices on hotels and travel services.
MyTime Day Off - an extra non-working day without loss of compensation.
УдалённоjuniorGeorgia; Armenia; Poland; Vietnam; Bulgaria; Ability to work in the GMT+3 time zone
Location: Dubai, United Arab Emirates
Seeking a highly experienced and commercially minded Head of Legal to lead the Group’s legal function across its real estate development and investment activities.
The ideal candidate will have strong UAE real estate development experience, preferably from a leading property developer .
This is a senior leadership position requiring a strong, independent legal professional who can manage complex real estate matters, protect the Group’s interests, advise senior management, and establish robust legal frameworks as the business continues to grow.
Key Responsibilities
Lead and oversee the Group’s entire legal function and provide strategic legal advice to senior management and stakeholders.
Advise on real estate development projects from acquisition and structuring through development, sales, handover, and completion.
Draft, review and negotiate complex agreements including development agreements, SPAs, JV agreements, construction contracts, consultancy agreements, MOUs, NDAs and commercial contracts.
Provide legal guidance on property acquisitions, disposals, development structures, joint ventures and investments.
Manage regulatory and compliance matters relating to UAE real estate development and RERA/DLD requirements.
Identify and mitigate legal, contractual and commercial risks across the Group.
Manage relationships with external law firms, consultants, government authorities and other legal stakeholders.
Oversee disputes, claims, litigation and arbitration matters and coordinate with external counsel where required.
Establish and improve legal policies, processes, contract templates and governance frameworks.
Support senior leadership and business teams in high-value negotiations and strategic transactions.
Ensure all projects and business activities operate within applicable UAE laws and regulations.
Lead and develop the internal legal team as the function grows.
Requirements
12+ years of relevant legal experience, preferably with significant experience in the UAE.
Strong experience in real estate development, preferably gained directly within a major property developer.
Candidates from DAMAC and other leading UAE developers will be strongly considered.
Proven experience handling large-scale property development projects and transactions.
Strong knowledge of UAE real estate laws, DLD/RERA regulations, property transactions and development frameworks.
Excellent drafting, negotiation and contract-management skills.
Experience managing complex commercial disputes and external legal counsel.
Strong commercial understanding with the ability to balance legal risk with business objectives.
Proven ability to advise C-level executives, directors and senior management.
Leadership experience managing legal teams or legal functions.
UAE legal qualification preferred; candidates with strong UAE real estate legal experience will also be considered depending on their background.
Excellent communication, negotiation and stakeholder-management skills.
Benefits
Private Health Insurance
Paid Time Off
Training & Development
Location: United States, San Mateo, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
PlayStation Studios has created some of the most loved worlds, characters, and stories in entertainment. Our opportunity now is to build those IP with greater intention — growing audiences, deepening fandom, and creating more ways for people to engage with PlayStation franchises beyond the release of a game.
We are looking for a Lead Franchise Strategist to help shape that work.
This is not an integrated marketing role, a licensing or consumer products role, or a role focused on extending a launch campaign. We are looking for someone who understands how entertainment franchises are built over time — across audiences, stories, formats, products, experiences, and partners.
Gaming experience is valuable but not required. Experience in film, television, animation, publishing, consumer products, licensing, live experiences, or location-based entertainment may be just as relevant.
What matters most is that this person has helped build something. They can look at an IP, understand what makes it special, identify where the strongest audience and commercial opportunities exist, and turn that into a clear and credible plan for growth.
This role will work across PlayStation Studios, Portfolio Strategy, PlayStation Productions, brand, marketing, insights, finance, consumer products, licensing, legal, and Sony Group partners — connecting creative ambition, audience demand, and commercial opportunity while protecting what fans already love.
Key Responsibilities
Lead franchise strategy work for assigned priority PlayStation IP, from initial opportunity assessment through long-term planning and cross-functional alignment
Develop franchise strategies that define audience opportunity, positioning, expansion potential, commercial rationale, and priorities for growth
Proactively identify new ways priority IP could grow, including opportunities that may sit outside PlayStation’s existing franchise playbook
Identify where each franchise has the strongest potential across film, television, animation, publishing, consumer products, music, live and location-based experiences, partnerships, and digital/community engagement
Help define what each franchise should become over time — and just as importantly, where it should not go
Use audience research, fandom insights, market trends, competitive benchmarks, and commercial data to make clear recommendations to leadership and cross-functional partners
Translate franchise ambition into practical roadmaps, sequencing, decision frameworks, and execution priorities
Support the development of franchise bibles, IP briefs, creative guardrails, and other tools that enable partners to build from a shared understanding of the IP
Partner with finance and business teams to understand and articulate the value of franchise activity across games and adjacent businesses
Help evolve PlayStation’s approach to long-term franchise planning, bringing greater consistency and rigor to how opportunities are identified, evaluated, and prioritized
Champion the fan perspective — understanding what audiences love, where they want more, what will feel authentic, and where expansion could damage trust
What We’re Looking For
Strong experience in franchise strategy, IP development, entertainment strategy, brand expansion, audience growth, or a related field, with a track record of independently leading complex strategic work
A track record of helping build, shape, expand, or revitalize entertainment IP, ideally across multiple formats or business areas
Strong understanding of fandom — how audiences discover, engage with, spend around, advocate for, and stay connected to IP over time
Experience working across creative and commercial disciplines, including areas such as production, research, finance, marketing, licensing, consumer products, and external partnerships
Ability to synthesize complex creative, audience, and commercial information into clear recommendations, influence senior stakeholders, and build alignment around a direction
Strong creative taste and commercial judgment — someone who can see both the magic of an IP and the business around it
Experience with areas such as franchise architecture, audience segmentation, IP positioning, content roadmaps, commercial planning, or long-range portfolio strategy
Comfort operating in ambiguity and creating structure around IP that may not yet have a fully formed franchise ecosystem
Ability to challenge assumptions constructively and make thoughtful calls about what is worth doing, what should wait, and what should not happen at all
A practical, collaborative approach and the ability to influence across teams without always owning final execution
Experience with global entertainment brands or IP with multi-market potential is a plus
The Ideal Candidate
The ideal candidate is a builder, not a caretaker. They may have worked on established IP or helped build something from an earlier stage, but they are most energized by the question of what comes next.
They can look at a game world, character, story, or fanbase and see the broader franchise potential — not as a list of extensions, but as a connected system of creative expansion, audience growth, and long-term value.
They are equally comfortable talking about story, fandom, audience behavior, commercial models, and execution realities. They know that not every IP should become everything. They have the discipline to prioritize, the taste to protect what matters, and the strategic instincts to spot where PlayStation can create something fans will genuinely care about.
Success in This Role Looks Like
The priority PlayStation IP they support have clear, actionable long-term franchise strategies
Teams across PlayStation and Sony have a shared understanding of where those franchises can grow, where they should not, and why
New opportunities are identified proactively and evaluated earlier and more consistently, with strong audience, creative, and commercial rationale
Fans have meaningful ways to stay connected with PlayStation worlds between major game releases
The role contributes to a more coordinated and repeatable approach to building PlayStation franchises for the long term
#LI-AM1
Avoid Recruitment Scams/Phishing Attempts:
Please be aware that any official outreach in response to your application will always be done from a
@sony.com email address
. Always make sure to double check the spelling on Sony is correct and the characters have not been replaced with any numbers/symbols before replying.
Anyone using an email that is not @sony.com is
not affiliated with us
and should be
reported
either
via the platform they are contacting you on
or
directly to your email service
as a phishing attempt/scam.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$155,800
—
$233,600 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: New York; San Francisco
Workplace: Hybrid
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
We are looking for a Manager, Account Management to join our NORAM Account Management team in New York. This is an opportunity to lead strategic relationships with some of the region’s most important merchants and help them get more value from their partnership with Checkout.com http://Checkout.com.
You will be a trusted business advisor and a senior point of contact for a portfolio of enterprise merchants. You will own the account strategy, build executive-level relationships, identify opportunities for growth, and coordinate the internal teams required to deliver an outstanding merchant experience.
This role is suited to a commercially minded account management leader who can operate with strategic perspective while staying close to execution. You will bring structure to complex work, influence stakeholders across the organization, and help merchants use payments as a lever for better customer experiences and business performance.
HOW YOU’LL MAKE AN IMPACT
- Own and execute account development plans for a portfolio of strategic NORAM merchants.
- Build high-touch, consultative relationships with merchant stakeholders from day-to-day operators through executive leadership.
- Serve as the primary commercial and relationship lead during the post-integration lifecycle, ensuring clear ownership, communication, and follow-through.
- Develop a deep understanding of each merchant’s business model, customer journeys, payment performance, priorities, and growth plans.
- Identify and advance opportunities across payment volumes, product adoption, geographic expansion, and broader commercial growth.
- Lead commercial conversations and negotiations in partnership with Sales, Finance, Legal, Product, and other relevant teams.
- Translate merchant needs into clear internal priorities and influence product roadmaps, go-to-market motions, and service improvements.
- Project-manage complex merchant initiatives, including cross-border expansion, new payment methods, optimization programs, and operational improvements.
- Use data and customer insights to diagnose performance, quantify opportunities, and make compelling recommendations.
- Provide regular account updates, risk visibility, and forward-looking plans to NORAM and global leadership.
- Share market feedback and best practices that improve how Checkout.com http://Checkout.com serves enterprise merchants across the region.
WHAT WE’RE LOOKING FOR
- 6+ years of experience in B2B Account Management, Relationship Management, Customer Success, Strategic Partnerships, or a related commercial role, ideally in payments, fintech, technology, banking, or consulting.
- Experience managing complex enterprise accounts and building trusted relationships with senior and executive stakeholders.
- Strong commercial judgment, including experience identifying growth opportunities and leading or supporting negotiations.
- A strategic, analytical, and data-driven approach to account planning and decision-making.
- Excellent project management skills, with the ability to coordinate multiple workstreams and maintain momentum in a fast-paced environment.
- Strong understanding of digital commerce, payments, fintech, and the competitive dynamics shaping the NORAM market.
- Clear and compelling communication skills, with the ability to influence internally and externally at all levels.
- Customer-first judgment and the ability to balance merchant outcomes, commercial performance, and operational realities.
- High ownership, organization, and follow-through, especially when priorities shift or information is incomplete.
- Intellectual curiosity and the ability to learn complex products and apply new technologies, including AI, to improve account performance.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Forward Deployed Engineering (FDE) embeds with our most strategic customers to build production AI systems on Claude. The team takes on work where no playbook exists yet, turns what works into repeatable patterns for partners and our field teams, and brings what it learns back to Product and Research. Demand for FDE is well ahead of the team's capacity, and the team is growing quickly across the Americas, Europe and Asia.
We're hiring a dedicated Strategy & Operations Lead for FDE. You'll be the strategy partner to FDE leadership and own the plan: headcount and capacity, the mix of work the team takes on, how engagements are priced and measured, and how more of the work moves to partners. You'll run the business reviews and build the reporting leadership uses to make these calls.
You'll sit on our GTM Strategy & Operations team, dedicated full time to FDE. You'll work closely with Finance, Deal Desk, Legal, Revenue Operations, Partnerships and Applied AI, and with the FDE program leads who run pre-sales and delivery. This is a hands-on role. You'll build the models and dashboards yourself and use Claude to automate as much of the reporting as you can.
Key responsibilities:
Own the plan.
Build FDE's annual and quarterly plan: headcount and hiring by region and role, capacity, utilization, and the mix of commercial, research and mission-driven engagements.
Model demand and capacity.
Build the demand, capacity and staffing models behind the plan, with scenarios leadership can use for hiring and prioritization decisions.
Run the business reviews.
Lead FDE's monthly and quarterly reviews. Set KPIs with FDE leadership, own the scorecard, and write the materials for GTM and company leadership.
Build the reporting.
Work with Revenue Operations and Data Science to get engagement, staffing and outcome data into our systems so reporting runs without manual work. Measure what engagements lead to: production launches, consumption, expansion, and patterns partners reuse.
Shape the commercial model.
Partner with Finance, Deal Desk and Legal on how FDE engagements are priced, packaged, discounted and contracted, and track the economics of the portfolio.
Scale through partners.
Build the plan and the economics for moving more work to delivery partners: which engagements partners own, co-deliver or get Anthropic advice on, what capacity they need, and how we measure their quality and cost.
Design the org.
Work with FDE leadership and People on new roles, manager spans and where new headcount lands as the team grows.
Lead cross-functional projects.
Take on questions that span Sales, Applied AI, Customer Success, Product and Research, from defining the problem through to a decision and a working process.
Automate with Claude.
Use Claude Code and agents to build and run the models, dashboards and workflows this role depends on.
Minimum qualification:
Have worked in strategy and operations, business operations, strategic finance or consulting, including direct work with a professional services, implementation, solutions engineering or forward deployed team
Understand how a services business makes and loses money: utilization, staffing mix, rates, backlog and margin, and how they connect to customer outcomes
Can build a capacity or staffing model from scratch, explain every assumption in it, and pull the data yourself with SQL
Have run planning cycles and business reviews for a senior leader and written the materials yourself
Have taken an unclear question to a recommendation, a decision and a process that other teams still use
Earn the trust of senior technical and commercial leaders and can influence them without direct authority
Are comfortable working fast with imperfect data and simple processes that you improve as you go
Use AI tools in your own work today and want to push that much further
Are excited about Anthropic's mission to build AI that is safe and beneficial
Preferred qualification:
10+ years in GTM strategy and operations, business operations or consulting
Built the operations of a professional services or FDE team through a period of fast growth
Worked on services pricing, statements of work and deal terms with Finance and Legal
Built or managed delivery partner programs, including subcontracting, co-delivery and partner economics
Experience in a consumption or usage-based business, including tying services work to product usage
Enough technical fluency to talk with engineers about how LLM applications are built (agents, evals, MCP)
Experience with Salesforce and professional services automation (PSA) tools
Experience at an AI, cloud or developer infrastructure company
Experience preparing materials for executive and board audiences
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$270,000
—
$310,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: London, United Kingdom - Deliveroo
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
The head of EMEA Refund Fraud will lead Doordash’s EMEA strategy for preventing and managing refund abuse across our marketplace.
You will be accountable for the performance of the Credit and Refund (C&R) Fraud domain: setting the long-term vision, determining where we focus our resources, and building the team, controls and capabilities required to reduce fraud sustainably while protecting the experience of genuine customers.
This is a senior leadership role at the intersection of Integrity, Customer Care, Product, Engineering, Analytics and Finance. You will lead a team of experienced fraud and strategy professionals and work with senior leaders across Deliveroo to make complex decisions about fraud risk, customer experience, operational cost and product investment.
You will need to be comfortable operating in ambiguity, identifying problems before they become material, and turning complex and sometimes incomplete signals into a clear strategy. Success will come not from personally solving every problem, but from creating the direction, operating mechanisms and team that enable Deliveroo to manage refund fraud effectively at scale.
What You’ll Be Doing
Setting the C&R Fraud Strategy
Set and own the 1–2 year vision and strategy for C&R Fraud, translating wider Integrity and business priorities into a focused roadmap.
Proactively identify emerging risks, systemic vulnerabilities and opportunities rather than waiting for problems to be assigned.
Determine the highest-value problems for the team to solve and make clear choices about where we should (and should not) invest.
Define how we balance fraud loss, customer experience, operational cost and growth when designing controls.
Build compelling business cases for significant product, policy and operational investments.
Owning Performance and Risk
Be accountable for C&R Fraud performance and establish a clear set of outcomes, targets and guardrails.
Develop a comprehensive view of fraud exposure, including fraud cost, abuse rates, loss per order, false positives, customer impact and operational cost.
Partner with Finance and senior leadership to quantify financial exposure and inform risk appetite decisions.
Establish mechanisms to identify material changes in performance, understand their drivers and ensure effective action is taken.
Ensure the organisation can detect and respond quickly to new abuse patterns and emerging threats.
Build Scalable Fraud Prevention Capabilities
Own the effectiveness of the overall C&R fraud framework across customer and partner journeys.
Identify systemic control gaps and ensure the right preventative, detective and responsive controls are in place.
Set the direction for product decisioning, eligibility logic, automation, friction, policies and operational interventions.
Ensure rules, models and controls are continually evaluated against both fraud outcomes and customer-experience guardrails.
Create effective feedback loops between frontline investigations, Analytics, Product and Engineering so that new insights translate into better prevention.
Challenge legacy processes and controls, simplifying or retiring them where they no longer provide sufficient value.
Lead Cross-Functional Strategy and Investment
Act as the senior C&R Fraud partner to Product, Engineering, Customer Care, Merchant, Finance, Analytics and other Integrity teams.
Translate fraud problems into clear product and business opportunities and influence roadmaps outside your direct reporting line.
Lead complex decisions where fraud prevention, customer experience, commercial performance and operational efficiency are in tension.
Create alignment around priorities, decision rights and accountability without relying on excessive consensus.
Make longer-term trade-offs and ensure resources are concentrated on the initiatives with the greatest expected impact.
Communicate complex risks and recommendations clearly to senior and executive stakeholders.
Build and Lead a High-Performing Team
Lead and develop a team of experienced fraud, strategy and operations professionals.
Translate your strategy into clear, measurable outcomes for individual team members.
Empower your team to own significant problems independently while providing effective challenge, coaching and direction.
Establish strong operating mechanisms and rituals for reviewing performance, prioritisation, delivery and emerging risks.
Build capability and succession within the team, identifying development opportunities and future talent needs.
Create an inclusive environment in which different perspectives are actively sought and people are able to challenge assumptions.
Hold yourself and others accountable for delivering ambitious outcomes while maintaining focus and sustainable ways of working.
Requirements
We are looking for an experienced leader who has previously owned a meaningful fraud, risk, trust & safety, operational or related business domain. You will ideally bring:
Significant experience in fraud, risk strategy, trust & safety, marketplace integrity, strategy & operations or a related domain, typically gained over 10+ years.
Experience leading and developing experienced individual contributors and/or managers.
Demonstrated ownership of a substantial business outcome, risk domain or portfolio rather than solely individual projects.
A track record of defining and executing strategies across a 1–2 year horizon.
Experience identifying complex problems, setting direction and making high-quality decisions where the answer is not immediately clear.
Strong commercial judgement and the ability to evaluate financial impact alongside customer and operational consequences.
Experience influencing senior stakeholders across Product, Engineering, Operations, Analytics and Finance.
Strong analytical judgement and the ability to use data, customer insight and operational evidence to challenge assumptions and make decisions.
Experience translating complex problems into scalable product, policy or operational solutions.
Strong people leadership, with evidence of developing talented individuals and creating teams that operate effectively with increasing autonomy.
Excellent written and verbal communication, including the ability to turn complex analysis into clear executive-level recommendations.
Experience with refund abuse, customer claims fraud, payments fraud, marketplace abuse or adjacent fraud domains would be valuable, but deep expertise in refund fraud itself is not essential. We are equally interested in leaders who have demonstrated the ability to quickly understand a complex risk domain and build the strategy and organisation required to improve it.
What Success Looks Like
In this role, you will have built a clear and widely understood C&R Fraud strategy, established measurable outcomes and guardrails, and focused the organisation on a number of high-impact priorities.
You will have materially improved our ability to prevent and respond to refund abuse while protecting genuine customers, created a scalable control and monitoring framework, and influenced the product investments required to address systemic vulnerabilities.
You will have built a team capable of owning complex problems independently — creating an organisation that anticipates risk and continuously improves rather than reacting to the fraud we see today.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
Location: APAC Remote; EMEA Remote
About
Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.
Customer.io
powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Lauren, Senior Manager of Customer Success at
Customer.io
, and I'm looking for a Customer Success Manager to join our Mid-Market, APAC or EMEA team.
You'll own the success of a dedicated portfolio of roughly 40-60 Mid-Market customers — acting as their strategic advisor from onboarding through long-term adoption, and driving commercial outcomes across your book of business. You'll partner closely with Account Management, Technical Support, Product, Solutions, and Engineering to help customers realize real value throughout their lifecycle.
We don't need you to be a marketing expert or a deeply technical one. We need someone who's an expert at asking the right questions — someone who digs until they find the real problem, not just the reported one, and who can influence a customer to make progress and move through blockers. You'll be curious and eager to understand our app well enough to take a customer's use case and turn our features into outcomes that matter to them.
What we value
Curiosity about the business behind the customer:
You're genuinely interested in how companies operate and enjoy learning your customers' industries and goals. You ask about the
why
behind a request before recommending a solution.
Trusted advisor, not ticket-taker:
You build relationships that turn you into a strategic partner rather than someone who simply answers questions. You have well-formed opinions about customer experience and aren't shy about sharing them.
Ownership of commercial outcomes:
You see CS as a value and growth engine. You take ownership of outcomes across your book and naturally look for opportunities to create more value, partnering with AM on retention and expansion.
Comfort in ambiguity:
You thrive on complex, open-ended customer challenges — bringing together business context, technical understanding, and creativity to solve them. You're calm under pressure, highly organized, and able to juggle competing priorities across a full portfolio.
AI-forward thinking:
You're comfortable using AI tools to improve your own productivity and your customers' outcomes, and you bring a growth mindset toward experimenting with new AI-powered ways of working.
What you'll do
Manage a dedicated portfolio of ~40-60 Mid-Market customers as their strategic partner across the full customer lifecycle
Lead onboarding — running kickoffs and milestone check-ins, and guiding customers to their first measurable outcomes
Build a deep understanding of each customer's goals and translate them into measurable, mutual success plans
Provide proactive, consultative guidance through regular strategic touchpoints and value-driven conversations
Monitor customer health, spot adoption trends, and address risks before they impact success
Partner with Account Management to support retention and expansion, and coordinate with Technical Support, Product, Solutions, and Engineering when deeper expertise is needed
Own escalations end to end — from identification through resolution — keeping customers informed and confident throughout
Advocate for your customers internally by sharing product feedback and influencing improvements to the customer experience
Drive AI adoption across your portfolio — coaching customers on AI-powered solutions and modeling what AI-native Customer Success looks like
Contribute to the broader CS organization by sharing best practices, improving playbooks, and participating in webinars and enablement initiatives
What we're looking for
2+ years as a Customer Success Manager for technical products, in a SaaS environment
Experience communicating with software developers in a technical capacity
Opinionated about customer experience — you should have well-formed views in order to give customers strategic advice
Fluency in French, Russian, and/or Spanish (we are prioritizing multilingual candidates for this role)
Located in Australia, New Zealand, United Kingdom or Ireland
Bonus: experience designing lifecycle messages
Compensation & Benefits
We believe in transparency. The salary for this role is
$80,000 USD
(or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
. We also offer
16 weeks paid parental leave, unlimited PTO
, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
30-minute video call with Recruiter
45-minute video call with Hiring Manager
45-minute Homework Review Call + feedback with potential team members
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io
recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official
Customer.io
letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact
jobs@customer.io
.
Join us!
Check out our
careers page
for more information about why you should
come work with us!
We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.
Location: United States (Remote)
Workplace: Remote
About Teleport
Don't wait for the future of infrastructure. Be part of it.
Teleport is the AI Infrastructure Identity Company. We're solving one of the hardest problems in security: giving every human, machine, workload, and AI agent a cryptographically secured identity, improving engineering velocity while maintaining security. We make trusted computing simple. This gives you the freedom, power, and autonomy to build and innovate with confidence.
Remote-first and globally distributed, we work with companies like Nasdaq, DoorDash, and Elastic to secure infrastructure for an AI world.
About the Role:
As a Mid-Market Account Executive at Teleport, you will own the full sales cycle for mid-sized organizations looking to secure their infrastructure in an AI-driven world. Teleport unifies identity across humans, machines, workloads, and AI agents — replacing fragmented, credential-based access with a hardware-rooted, cryptographic identity layer that scales zero trust across cloud and on-prem environments. You'll work closely with Sales Engineering, Account Development and Marketing to identify, qualify, and close new business, building a repeatable, high-velocity motion across a defined territory or vertical. This role is ideal for a driven, autonomous seller who thrives on prospecting and closing deals in a fast-paced, high-growth environment — while helping customers eliminate credential sprawl, reduce identity-based attack surface, and prepare their infrastructure for the demands of agentic AI.
What You'll Do:
- Communicate effectively with Engineering, InfoSec teams, and business stakeholders.
- Develop a territory plan and relentlessly execute against it in order to exceed your quota.
- Understand the nuances of selling open source technology.
- Help us foster our open source community and grow our commercial offering.
- Identify and excite champions at your key accounts so they become your executive sponsors.
- Navigate complex deals involving several stakeholders across engineering and InfoSec without coming across as "Salesy."
- Mentor our Sales Development Reps. You will collaborate with them in order to break into your target accounts.
- Strong listening and storytelling skills.
What We're Looking For:
- 3+ years of quota attainment at a software startup in the infrastructure, security, open source space
- 1+ year experience working at a growing start up selling to scaling AI, fintech or e-commerce companies
- Experience in articulating the value of a product, aligning with the specific needs and compliance requirements amongst complex organizations
- Humility, curiosity, resilience, and a sense of humor.
- You're not afraid of prospecting.
- Based in NYC or SF Bay Area
How We Hire — Instructions
Our process is designed to be straightforward and respectful of your time. We skip performative rounds and focus on what matters: understanding how you think and what you can do.
You'll start with a 30-minute recruiter screen, followed by a 30-minute interview with the hiring manager and four team member, a presentation including clear instructions.
Why Teleport
You're joining a company where the problem is real, the team is small, and your work shows up directly in the product. We're not a big company, you won't get lost in a crowd. You'll have the freedom and autonomy to do what you're great at, alongside teammates who care about doing it right and want to see you succeed. The work is collaborative, there's real room to grow, and the mission is one worth showing up for.
Remote-first and globally distributed, we're genuinely passionate about what we're building.
The Benefits
At Teleport, we believe your career is more important than a list of perks. That's why we focus on making your day-to-day the best it can be — giving you the autonomy, access, and support to do the best work of your career.
- Extensive health coverage
- Annual expense budget
- Rest and recovery policies that maximize your ability to recharge
- Investment in your future with retirement savings plans
- Professional development opportunities
Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.
Candidate Privacy Notice: For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at goteleport.com/legal/apply/job-applicant/ http://goteleport.com/legal/apply/job-applicant/
Location: United Kingdom; United Arab Emirates; Ireland; Sweden; Romania; Cyprus; Switzerland; Portugal; Lithuania; Czech Republic; Hungary; Poland; Bulgaria
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Payward Services (PWS) is the Infrastructure arm of Payward, the parent company of Kraken, whose businesses span trading, payments, custody, banking, asset management, and services. PWS gives regulated businesses direct API access to the infrastructure that has powered Kraken for 15+ years.
Payward holds 100+ regulatory licences, operates in 190+ jurisdictions, and processes $2T+ in annual volume. Payward has also applied for a national trust company charter to offer custody and trust services to institutional and high-net-worth clients across the U.S. The company is backed by strategic investors including Citadel Securities, Jane Street, Deutsche Börse, and Nasdaq.
Operated through Paywards’s regulated entities, custody combines segregated client accounts, institutional-grade key management and cold storage, independent audit and control reporting, and direct connectivity into Kraken's exchange, staking, and financing rails. Clients get the security posture of a dedicated custodian alongside the liquidity and product depth of one of the longest-running exchanges in crypto.
THE OPPORTUNITY
As Senior Sales Lead, Custody & Wealth Management, you will lead the go-to-market efforts for Payward custody offering, including qualified custody, across two motions:
Institutional custody sales: Sell to banks, neobanks, fintechs, payment companies, brokerages, exchanges, asset managers, and any business that needs regulated digital asset custody, globally.
B2B2C wealth solutions: Work with Product to design and launch embedded custody and digital asset solutions. Private banks, wealth managers, family offices, and platforms serving high-net-worth clients can offer these to their own clients under their own brand, alongside PWS staking, trading, payments, and tokenized assets.
You will report to the Global Head of Sales, Payward Services, as a senior individual contributor. You will work closely with Solution Engineering, Product, Legal, Compliance, and Onboarding, and act as the voice of the custody and wealth market in roadmap discussions.
Lead and help define the global GTM strategy for Custody across institutional segments, asset managers, ETF and fund issuers, hedge funds, market makers and prop firms, banks and wealth platforms, corporates and treasuries, family offices, token issuers and foundations, and exchanges requiring third-party custody.
This role will be expected to:
- Grow assets under custody and custody revenue as the primary outcomes, with clear ownership of targets, forecasting, and pipeline discipline
- Develop commercial frameworks across custody, trading, and yield products including vaults and staking.
- Lead revenue across a range of relationships from long cycle RFP driven enterprise mandates to mid-market motion for funds, corporates, and crypto-native clients who need to onboard fast.
- Own the full client lifecycle from qualification and diligence through agreement negotiation, onboarding, and expansion into staking, trading, collateral, and settlement.
- Build and scale a revenue growth in the custody and wealth management vertical across a global Sales and BD organization, with an AI-first approach to tooling, pipeline management, and operational efficiency.
- Establish Payward as the default custodian across the institutional ecosystem, fund administrators, wealth managers, family offices, consultants, prime brokers, OTC desks, and the service providers who shape custodian space.
- Partner cross-functionally with Product, Engineering, Security, Legal, Compliance, Risk, and Finance to align commercial strategy with platform capability and the regulatory perimeter of each entity
- Expand Payward’'s custody footprint across the UK, Europe, US and APAC and other priority markets, with a clear view on licensing constraints and how to sequence market entry
- Feed the product roadmap with structured client demand: asset and chain coverage, staking, reporting and integrations, collateral mobility, and off-exchange settlement
WHAT YOU BRING
- 7+ years of experience building and scaling B2B or B2B2C revenue organizations within digital asset custody, Wealth management, traditional custody and asset servicing, or regulated financial infrastructure
- Proven track record closing and expanding complex, long-cycle mandates with institutional clients where security, regulatory, and operational diligence sit at the center of the buying decision
- Deep understanding of the wealth management space, how institutions actually select a custodian, risk and investment committees, operational due diligence, asset segregation and bankruptcy remoteness, insurance, audit and control reporting, and multi-custodian mandates
- Deep experience structuring custody economics: AUC-based pricing, minimums, revenue-share models, and multi-product commercial agreements
- Strong commercial judgment, negotiation skills, and executive presence at the C-suite and board level
- Experience building and leading high-performing global Sales and BD teams
- Demonstrated ability to implement AI-first sales tooling, CRM discipline, and scalable go-to-market systems
- International experience strongly preferred; US and European market knowledge
- Genuine conviction in crypto and the future of financial market infrastructure or deep, transferable expertise from traditional custody, fund services, or prime brokerage with a clear path to crypto fluency
NICE TO HAVES
- Direct experience selling qualified custody, staking, or prime brokerage services to institutional clients
- Relationships across the institutional service provider ecosystem: fund administrators, auditors, consultants, transfer agents, and ETF issuers
- Working knowledge of institutional key management (MPC, HSM, multi-sig), cold storage architecture, off-exchange settlement, and collateral mobility
- Familiarity with KYC/AML frameworks and digital asset licensing regimes across multiple jurisdictions
- Experience scaling a B2B sales motion from founder-led or relationship-led origination to a structured, team-driven engine
- Experience selling into token issuers, foundations, and protocol treasuries alongside traditional financial institutions
- Exposure to staking economics, validator operations, and the reporting institutions expect around both
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
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Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
Location: Paris
Workplace: Hybrid
ABOUT VOODOO
Voodoo is a consumer tech company founded in Paris in 2013, with one mission: entertain the world. Today we are 1,000 people, generating $1b+ in annual revenue, profitably. Our games and apps have passed 7 billion downloads and reach 200 million+ active users every month, making Voodoo the #3 mobile publisher worldwide in downloads, after Google and Meta. We were backed by Goldman Sachs, Tencent and GBL along the way.
TEAM
Our Corporate teams support the company's performance and growth whilst putting people at the core of everything they do. As a French tech leader and global successful company, our Corporate teams are constantly looking for ways to innovate and increase organization efficiency to keep Voodoo ahead of the market. Voodoo's Corporate function is composed of three teams: HR, Legal and Finance, working together to drive Voodoo's success.
We are looking for a Procurement Manager - FinOps with a solid background in cloud cost management and vendor negotiations. You will be part of a high-performing Procurement team and will have direct impact on one of Voodoo's largest cost lines: cloud and data infrastructure.
ROLE
Your main challenges will be to:
- Own all IT indirect procurement: SaaS tools, software licences, data platforms, observability tooling, and any tech vendor relationship
- Lead global negotiations on IT spend and drive subsequent savings, running benchmarks to ensure Voodoo pays the right price
- Own cloud cost visibility (GCP, AWS) by maintaining billing data and dashboards (BigQuery exports, BI tooling) and leading monthly cost reviews with Engineering and Finance
- Build data-driven cost reduction strategies through unit economics by product and workload (cost per user, per event, per training run)
- Prepare and run cloud vendor negotiations: GCP committed-use discounts, enterprise agreements, AWS Savings Plans, renewal calendars, and price benchmarks
- Challenge internal needs and partner with Engineering on cloud optimization opportunities, including rightsizing, storage tiering, egress, and query-cost reduction
- Drive renewals to successful completion and put in place contracts and MSAs, working closely with Legal
- Track realized savings against joint targets and forecast IT and cloud spend in collaboration with FP&A
- Own procurement processes and drive strategies that deliver efficiency and ROI across the full IT scope
PROFILE
- 5 to 8 years of experience in FinOps, cloud cost management, procurement, or data-heavy analytics, ideally within a scale-up, hyperscaler, or cloud consulting environment
- Able to open a raw billing export and extract meaningful insights autonomously
- Solid working knowledge of cloud pricing mechanics: committed-use discounts, savings plans, spot instances, storage classes, egress pricing, and BigQuery pricing models
- Commercial mindset with the ability to build fact-based negotiation cases and drive vendor negotiations
- Credible with technical audiences: able to defend analyses in front of senior engineers and translate findings for Finance stakeholders
- Result-oriented, autonomous, and problem-solving oriented
- Willing to evolve in a fast-paced environment
- Fluent in English; French is a plus
- FinOps Certified Practitioner or GCP certification is a plus
- Experience with gaming or adtech data stacks (streaming pipelines, ML workloads) is a plus
BENEFITS
- Competitive salary based on experience
- Swile Lunch voucher
- Gymlib (100% covered by Voodoo)
- Premium healthcare coverage with SideCare, 100% covered for you and your family
- Wellness activities in our Paris office
- Remote Fridays
Location: Limassol, Cyprus
Workplace: remote
Mayflower
is a technology company building highload products used by millions of people worldwide. Operating at the scale of one of the world's top-50 websites, we solve complex engineering challenges and create solutions that power real-time entertainment for a global audience.
We are looking for a Principal Streaming Technology Expert will serve as the company's senior technical authority on streaming technologies, supporting
complex technical assessments
, technology risk analysis, deep technical research, and strategic decision-making.
Job Responsibilities
Complex Technical Analysis:
Investigate complex technical questions related to products, architecture, protocols, and implementations.
Develop evidence-based technical positions on complex matters.
Work with internal stakeholders and external experts on complex technical assessments.
Prepare technical reports, diagrams, comparisons, and supporting materials.
Explain complex streaming technologies to both technical and non-technical audiences.
Technology Landscape & Risk Research:
Research technologies, standards, publications, implementations, and industry practices.
Compare company solutions with existing industry approaches and implementations.
Conduct technical risk analysis related to technologies, standards, and third-party solutions.
👈
Support technical due diligence and risk assessments for products and architectural decisions.
Track important technology trends and developments across the streaming ecosystem.
Maintain awareness of emerging technical risks affecting the company's technology strategy.
Technology Research & Documentation:
Perform deep technical research relevant to the company's streaming platform and products.
Maintain documentation of architecture, protocols, data flows, algorithms, DRM, CDNs, and media pipelines.
Create technical diagrams, implementation analyses, and historical technical records.
Investigate third-party technologies, standards, open-source components, and commercial solutions.
Maintain understanding of how company technology differs from existing technical approaches.
Preserve institutional knowledge around key architectural and engineering decisions.
Internal Technical Authority:
Act as a streaming technology expert across engineering, product, executive, and cross-functional teams.
Review major architectural decisions requiring additional technical assessment or risk analysis.
Collaborate with senior engineers and architects on complex technical reviews.
Independently analyze source code, specifications, standards, protocols, and production architectures.
Provide independent technical judgment on complex or sensitive technology questions.
You’ll thrive here if you have
Deep hands-on knowledge of video/audio streaming architectures, protocols, codecs, CDNs, and related technologies.
Ability to independently analyze complex technical systems, standards, implementations, and architecture.
Strong communication skills and ability to explain complex technical topics to non-technical audiences.
Native or near-native English proficiency.
Also would be nice:
Experience working with complex technical reviews involving US-based stakeholders.
Experience preparing technical materials for external review or formal assessment.
Conditions
We know that great talent deserves great conditions, so here's what you can expect when joining us:
Full remote work.
Competitive compensation with a service contract.
Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.
Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
Career growth in a fast-scaling project with opportunities to influence technical decisions.
A culture of recognition: our peer reward program celebrates contributions from across the team.
Location: Birmingham, United Kingdom; Bristol, United Kingdom; Dublin, Ireland; Edinburgh, United Kingdom; Leeds, United Kingdom; London, United Kingdom; Manchester, United Kingdom
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
About the team
United Kingdom & Ireland (UK&I) is the largest market for Deliveroo and is at the forefront of strategic, commercial and operational innovation. Our partner-facing commercial teams present one of the biggest growth opportunities available to Deliveroo and we are building a team of commercially savvy, entrepreneurial and ambitious individuals to help us fulfil our partners potential in key categories.
About the role
We are looking for a Client Partner to join our UKI Commercial team in the Chinese Category. Reporting to the Head of Chinese Category, this is an exciting opportunity to drive the growth of Chinese restaurants across UKI.
You will manage a team of Commercial Account Managers who manage and sign the highest performing Chinese restaurants around the UK and Ireland.This position will focus on the regions outside of London. The role will be commercially focused and require cross-functional collaboration with different teams across the Deliveroo business (e.g. Regional Managers, Sales, Finance and Marketing) to ensure the Chinese Category is performing to its best.
What you'll be doing
Category Leadership: working not just with your direct team, but with regional commercial teams across UK & Ireland, technology, marketing and partnerships to maximise and grow the Category.
Line management: managing a direct team of Chinese commercial account managers based in our key strategic regional locations.
Portfolio management: you’ll own the relationship with some of our biggest partners, helping them grow their business, in order to grow ours.
Commercial Acumen: lead your commercial team to negotiate effectively with restaurants to achieve the best outcomes for Deliveroo and grow the partners business.
Role Model: A leader within the team, you will be responsible for driving up sales and commercial performance across the Category including role modelling best-in-class behaviours, managing commercial managers supporting them to hit team targets and grow their portfolios.
Delivering programmes: as a leader in our business, you’ll lead the delivery and performance of large commercial programmes by working across regional, commercial and project teams based in and out of Head Office.
Tasting: Sample food from a variety of high quality establishments and attend restaurant and food meet ups. Enjoy the restaurant scene and have a passion for all the different aspects of Chinese cuisine.
Requirements
5+ sales and commercial experience in a similar market and industry.
A strong leader, able to influence colleagues both inside and outside of our organisation in order to achieve our business goals.
Capable of managing cross functional initiatives to improve ways of working and commercial outcomes.
Fluent Mandarin speaker. This is a real must as most of our Chinese partners prefer to communicate in Mandarin.
Experienced manager, managing a direct team of commercial managers and ensuring that they hit targets by supporting their clients' performance.
Strong negotiator, able to structure win-win deals for restaurants and for Deliveroo
Commercially knowledgeable who understands the economics of food delivery - for restaurants and Deliveroo.
Be able to demonstrate product and industry knowledge to clients.
Effective relationship-building and communication skills whether face to face, through phone, WeChat or email.
Have an interest in all things food and restaurants.
Be tenacious and motivated.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
Location: Toronto, Canada
At
Bradken
, we're equipping the resource sector for a sustainable future. As a global leader in innovative wear solutions and engineered products, we help customers improve performance, reliability and productivity across mining and resource operations worldwide.
We're seeking a
Product Marketing Manager
to lead the development and execution of global product marketing programs across Bradken's portfolio. This is a strategic and hands-on role where you'll work at the intersection of marketing, product management, engineering and sales, translating technical capability into compelling customer value and driving product adoption across global markets.
This role is based in Toronto and offers a hybrid working arrangement. For the right candidate, a remote working arrangement may also be considered.
About the Role
You will play a key role in shaping how Bradken's products and digital solutions are positioned, launched and promoted to customers around the world. Working closely with Product Management, Engineering and Sales teams, you'll develop value propositions, go-to-market strategies and campaigns that strengthen our market position and generate commercial opportunities.
With a strong focus on Customer Centricity, you'll develop a deep understanding of customer needs, buying behaviours and market trends to create messaging and campaigns that resonate with target audiences. You'll demonstrate Innovation by leveraging market intelligence, digital marketing approaches and AI-enabled workflows to enhance decision-making and campaign effectiveness. Through a One Team approach, you'll collaborate across global functions to deliver consistent, impactful product marketing programs.
Key responsibilities include:
Developing product positioning, value propositions and competitive messaging across Bradken's global portfolio.
Leading go-to-market strategies, product launches and lifecycle marketing programs for new and existing products.
Creating and managing always-on campaigns that support awareness, lead generation, opportunity progression and product adoption.
Translating customer, market and competitor insights into actionable recommendations for sales, marketing and product teams.
Developing and maintaining sales-enablement materials, product content, case studies, presentations and digital assets.
Managing product content across customer-facing channels, including the corporate website.
Driving the use of AI-enabled marketing workflows to support buying-group analysis, market intelligence and campaign effectiveness.
Leading and supporting the Graphic Designer to deliver product marketing priorities and customer-focused content.
About You
You are a commercially minded marketing professional who enjoys translating complex technical solutions into clear customer value. You thrive in collaborative environments, balance strategic thinking with hands-on execution, and are passionate about delivering marketing programs that influence business outcomes.
You will bring:
A tertiary qualification in Marketing, Business, Communications or a related discipline.
Demonstrated years of experience in the B2B product marketing experience within mining, manufacturing, engineering, technology or a similarly complex industrial environment.
Experience developing value propositions, product positioning, go-to-market plans and product launch programs.
Experience translating technical products, services or digital solutions into compelling customer-focused messaging.
Proven capability developing multi-channel campaigns, sales-enablement materials and product marketing content.
Experience using CRM and marketing data to measure campaign performance and pipeline contribution.
Experience gathering and applying customer, competitor and market intelligence to drive decision-making.
Practical experience using AI-enabled tools and workflows, ideally including Microsoft Copilot or similar technologies.
Experience leading marketing professionals, creative resources or agency partners will be highly regarded.
Why Bradken?
You'll join a global team where innovation, collaboration and customer success drive everything we do. We encourage our people to challenge conventional thinking, develop new ideas and contribute to meaningful outcomes for our customers, our business and the industries we serve.
We offer:
Safety-first environment and mindset
Flexible work options
Competitive Total Reward Packages
EAP for you and your family
Applicants must currently hold full, unrestricted working rights in Canada. Employer-sponsored visa support is not available for this position.
Our Hiring Process
As we work with teams around the world, time-zone differences can make live screening challenging. To support a fair, consistent, and inclusive evaluation process, we may invite candidates to complete a one-way video screening at a time that suits them. If you require adjustments or an alternative format, we're happy to discuss this with you.
Before commencing employment, you will be required to complete a psychometric assessment and pre-employment medical, including drug and alcohol testing.
We respectfully request no recruitment agency approaches.
Bradken is an Equal Opportunity Employer. We are committed to providing a diverse, inclusive, engaging and flexible environment for our people. All employment decisions are based on merit, competence, performance and business needs.
Dubai, United Arab Emirates
УдалённоAthens, Greece
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УдалённоleadNew York, United States; Charlotte, United States; Early Branch, United States; Greenwood, United States; McCormick, United States; Dallas, United States
headDubai, United Arab Emirates; Candidates from DAMAC and other leading UAE developers will be strongly considered
leadUnited States, San Mateo, CA
ГибридNew York; San Francisco
География найма не уточнена
headWe believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
APAC Remote; EMEA Remote
УдалённоmiddleUnited States (Remote)
УдалённоleadUnited Kingdom; United Arab Emirates; Ireland; Sweden; Romania; Cyprus; Switzerland; Portugal; Lithuania; Czech Republic; Hungary; Poland; Bulgaria; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance
ГибридParis
УдалённоLimassol, Cyprus
Birmingham, United Kingdom; Bristol, United Kingdom; Dublin, Ireland; Edinburgh, United Kingdom; Leeds, United Kingdom; London, United Kingdom; Manchester, United Kingdom; We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
Toronto, Canada; As we work with teams around the world, time-zone differences can make live screening challenging