Location: Riyadh, Saudi Arabia; Dubai, United Arab Emirates; London, United Kingdom; Paris, France; Berlin, Germany
Müller’s Solutions is a leading technology and consulting company delivering innovative IT solutions and professional services across the EMEA region. We work with organizations to support digital transformation, IT modernization, and high-quality technology service delivery.
Job Summary
Müller’s Solutions is looking for an experienced
Service Delivery Manager
with
mandatory experience in the Airline/Aviation industry to work in Saudi Arabia
The successful candidate will be responsible for managing end-to-end service delivery, maintaining strong client relationships, ensuring SLA and KPI compliance, and coordinating technical and operational teams to deliver high-quality IT services.
Key Responsibilities
Manage end-to-end IT service delivery for airline/aviation clients.
Act as the primary point of contact for clients and key stakeholders.
Ensure services are delivered according to agreed
SLAs, KPIs, and quality standards
.
Monitor service performance and identify opportunities for continuous improvement.
Coordinate with technical, operational, and support teams to resolve service issues.
Manage incidents, problems, escalations, and service requests.
Prepare and present service performance reports to clients and management.
Conduct regular service reviews and stakeholder meetings.
Identify risks and implement corrective and preventive actions.
Ensure effective communication between business stakeholders and technical teams.
Support ITIL-based service management processes and best practices.
Manage escalations and ensure timely resolution of critical issues.
Requirements
Mandatory: Proven experience working within the Airline/Aviation industry.
Proven experience as a
Service Delivery Manager
or in a similar IT service management role.
Strong knowledge of
IT Service Management / ITIL
principles.
Experience managing
SLAs, KPIs, service performance, and escalations
.
Strong stakeholder and client management skills.
Experience coordinating cross-functional technical and operational teams.
Excellent communication and presentation skills.
Strong problem-solving and analytical abilities.
Ability to manage multiple priorities in a fast-paced environment.
Excellent English communication skills.
Preferred
ITIL certification.
Experience with airline IT systems, aviation technology, or airport environments.
Experience managing large-scale IT services or enterprise clients.
Experience working with international or EMEA-based clients.
Important
Airline/Aviation industry experience is a MUST for this position. Candidates without relevant Airline/Aviation experience will not be considered.
Riyadh, Saudi Arabia; Dubai, United Arab Emirates; London, United Kingdom; Paris, France; Berlin, Germany
Location: San Francisco; New York City
Workplace: Hybrid
Perplexity is seeking a Director of Events to own our external events worldwide: the ones we host, the stages we speak on, and the ones we sponsor. You will set the strategy, run production, manage the budget, and build the team. If you have produced a flagship and a dinner in the same week, know what a good sponsorship deal looks like, and want to build an events function from the ground up, this role is for you.
Responsibilities
- Own events. Hosted, speaking, sponsored. Strategy, budget, production, results.
- Set the calendar. Decide which events we run, which we speak at, and which we skip.
- Produce hosted events. Launches, dinners, summits, roadshows. Concept, programming, venue, vendors, run of show.
- Run the speaking program. Pick the stages. Prepare the speakers.
- Manage sponsorships. Negotiate terms, design our footprint, and account for the spend.
- Run field events with Sales. Get the right customers in the room. Make sure someone follows up.
- Be Perplexity. Our events should look and feel like our product. Work with Brand and Creative on every one.
- Lead the team. Equal parts IC and manager.
- Build the system. Playbooks, event tiers, intake, vendors, agencies, budgets.
- Measure. Attendance, coverage, pipeline, signups. Know which events worked and stop doing the ones that didn't.
- Be on site. For the events that matter, you are in the room.
Qualifications
- 12+ years producing events, including large hosted events, sponsorships, and field programs, ideally in-house at a technology company.
- Has built or led an events team.
- Has owned large budgets, agency relationships, and vendor contracts.
- Has negotiated sponsorships and knows a bad deal when they see one.
- Has run an executive speaking program: selecting stages, preparing speakers, managing the day.
- Knows production: run of show, staging, AV, registration, staffing, security, permits.
- Drives measurement. Has built event attribution and tracked brand sentiment, and reports what each event returned.
- Can partner with Sales, Product, Comms, Brand, Finance, Legal, and executives.
- Power user of AI tools. Most of your work already runs through them, and you can show us how.
- Based in San Francisco or New York. Willing to travel internationally.
Location: London, UK
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision.
In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day.
You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.
WHAT YOU’LL DO
- Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat.
- Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break.
- Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows.
- Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp.
- Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better.
- Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler.
WHAT YOU NEED
- You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again.
- You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement.
- You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction.
- You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code.
- You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through.
- You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon.
- You're comfortable on the phone. Many interactions start there.
- You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics.
NICE TO HAVES
- Experience building workflows or automations using AI tools, not just prompting
- Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage)
- Background in payments infrastructure (ACH, wire transfers, card networks)
- Track record of working somewhere that shipped product fast and expected CX to keep up
WHY BE A CX ASSOCIATES AT RAMP
- Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue.
- AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter.
- Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested.
- Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of.
READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX:
- How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20
- Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20
- AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai
WHAT TO KNOW BEFORE YOU APPLY
- Schedule & Shift Bidding - Please Read Carefully: This role is part of Ramp’s UK-based overnight coverage strategy. Team members will work a set 40-hour/week schedule designed to support customer needs outside US business hours. Schedules may include evenings, weekends, and rotating holiday coverage, depending on business needs.
- Hours Expected: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Work shifts will span between 6:30 AM–3:30 PM BST, and your shift will likely include a weekend day (either Sun–Thu or Tues-Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause.
- This is a fast-changing environment: Ramp’s product and customer needs evolve quickly. Success in this role requires comfort with ambiguity, strong judgment, and a willingness to learn new systems, workflows, and product surfaces continuously.
- You’ll help build this function: This is not just a support role within an existing system. This team is being built as part of Ramp’s broader international CX strategy, so strong operators will have the opportunity to shape processes, team culture, and how overnight coverage works as the function scales.
- This role is a launchpad for your career at one of the fastest-growing companies in fintech.
Right to Work: All candidates must have the right to work in the United Kingdom. We will require evidence of your right to work as part of the recruitment process in accordance with the Immigration, Asylum and Nationality Act 2006.
For candidates located in the UK, the pay range for this role is £39,000-£43,000 per year.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follow-up support.
Location: Serbia; Montenegro; Estonia
FREEDOM FINANCE TECHNOLOGIES
is a Cyprus-based fintech company and part of the international financial holding Freedom Finance. We develop and maintain trading and banking IT products, as well as the holding’s IT infrastructure worldwide.
Our team currently consists of 170 professionals. Over the past three years, we have grown fourfold and continue to actively expand our team.
Since 2009, we have been developing our core product - a trading system for brokerage operations in the stock market.
More than 700,000 users across 41 countries use our applications.
We are expanding our IT Infrastructure team and are looking for a
QA Engineer
to join our amazing team.
Key Responsibilities
Develop and maintain test plans and test cases for APIs, mobile applications, and web applications;
Test new features and perform regression testing of existing functionality;
Use tools such as Charles and Postman to analyse and test API interactions;
Collaborate with the development team to ensure product quality;
Maintain and further develop test automation;
Continuously learn and deepen your knowledge of brokerage services and financial markets.
Requirements
At least
2–3 years of experience
as a QA Engineer;
Experience testing APIs, mobile applications, and web applications;
Knowledge of and hands-on experience with tools such as Charles and Postman;
Strong communication skills and the ability to work effectively in a team;
Strong knowledge of brokerage services and financial markets, or a willingness to learn in this area;
Excellent written and verbal Russian is essential for this role;
Nice to have
Experience in test automation using tools such as Selenium, Appium, or similar;
Experience working on fintech projects or projects related to brokerage services;
Knowledge of SQL and experience working with databases.
Benefits
Fully remote work;
Monday–Friday schedule, approximately
10:00/11:00 to 18:00/19:00 Moscow/Cyprus time
;
A service agreement with a Cyprus or Kazakhstan based company;
A fixed monthly salary in euros;
Paid annual leave of
21 working days
;
Paid sick leave;
Public holidays: New Year holidays through
January 4–6
, plus
May 1–2 or May 8–9
;
One additional paid day off per month;
The opportunity to attend conferences and take training courses at the company’s expense;
Challenging and engaging tasks;
Training on the company’s products and processes;
A genuinely comfortable and professional working environment;
Opportunities to grow and develop together with the company and its products.
Location: Dubai, United Arab Emirates
KAIZEN Asset Management Services
is a leading property management firm in Dubai, established in 2006. As the
first ISO 9001:2015 certified provider
in the region, KAIZEN AMS delivers comprehensive solutions in
Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services
. With an asset management portfolio valued at
AED 19 billion across 130+ projects
, KAIZEN AMS has earned a strong reputation for excellence and the trust of prominent real estate clients in the UAE.
We are excited to announce the launch of a
new flagship project
, and we are looking for a highly motivated and experienced
Community Manager
to join our dynamic team. At KAIZEN, we are dedicated to creating
vibrant, sustainable communities
that provide
exceptional living experiences
for our residents.
Key Responsibilities:
Oversee
community management
, including financial management, maintenance, and resident experience.
Ensure compliance with all
relevant laws, regulations, and owners association bylaws
.
Monitor
service providers’ performance
, ensuring adherence to company SLAs and KPIs.
Develop and implement strategies to
optimize and grow
the buildings under management.
Collaborate with
cross-functional teams
to enhance service delivery and customer satisfaction.
Lead initiatives focused on
sustainability, environmental stewardship, and technology integration
.
Establish and maintain strong relationships with
property owners, vendors, and authorities
.
Regularly assess
building operations
to ensure efficiency and high standards.
Prepare and present
reports to senior management and clients
.
Stay updated on
industry trends, best practices, and legal developments
.
What We Offer:
Opportunity to manage a
high-profile new project
with KAIZEN AMS.
A chance to contribute to
innovative and sustainable community solutions
.
Collaboration with a
passionate and professional team
dedicated to excellence.
If you are an
experienced community management professional
with a passion for delivering outstanding service and creating thriving communities, we would love to hear from you.
Requirements
Bachelor's degree in Business Administration, Real Estate, or a related field (Master's degree preferred).
Minimum of 5 years of experience in owners association management.
certification in property management or owners association management (e.g., CMCA, M100, PCAM).
Strong knowledge of local laws and regulations related to owners' associations.
Exceptional communication and interpersonal abilities.
Proficiency in financial management and reporting.
Commitment to sustainability and environmental stewardship.
Technologically sawy with experience in property management software.
Location: London, United Kingdom - Deliveroo
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
About the Team
The Customer Experience team's mission is to be the reason customers keep coming back after they experience a defect with their orders. We do this by redefining customer support and creating experiences that solve customer problems while building trust. We believe that by creating interactions that are effective, empathetic, and highly personalized, our merchants, couriers, and consumers will continue to choose us as we empower local economies around the world.
As DoorDash, Wolt, and Deliveroo come together on a unified global platform, we're transforming how customer experiences are delivered around the world. By combining advances in AI with deep operational expertise, we're building products that enable exceptional experiences at global scale while preserving the unique needs of local markets.
About the Role
We're looking for an experienced product leader to lead one of the most strategic product areas within Customer Experience.
This is a truly global role with responsibility across DoorDash, Wolt, and Deliveroo. You'll lead a team of Product Managers responsible for building the products that power our global Customer Experience organization, enabling millions of interactions across dozens of countries every year.
As AI rapidly changes how customer experiences are delivered, you'll define how intelligent automation, rich context, and human expertise come together to create faster, more personalized, and more effective outcomes. Your team will build the products that capture the right information, surface the right insights, and continuously improve through intelligent feedback loops.
A core part of this role is understanding the unique needs of local markets and translating them into globally scalable products. You'll work closely with regional teams to uncover operational, cultural, and language nuances, then build shared capabilities that deliver a consistent global experience while remaining flexible enough to meet local needs.
Working closely with Engineering, Applied AI, Design, Data Science, and Operations, you'll define the long-term strategy for this product area and help shape the future of Customer Experience across DoorDash, Wolt, and Deliveroo.
What You’ll Be Doing
Define the long-term vision and strategy for a critical product area within Customer Experience across DoorDash, Wolt, and Deliveroo.
Lead, coach, and develop a team of Product Managers, fostering a high-performing product organization.
Shape how AI and human expertise come together to deliver faster, smarter, and more effective customer experiences.
Build products that leverage rich customer and operational context to enable better decisions and more personalized experiences.
Create intelligent feedback loops that continuously improve product quality, operational efficiency, and customer outcomes.
Partner with regional teams around the world to understand local market needs and translate them into globally scalable solutions.
Work closely with Engineering, Applied AI, Design, Data Science, and Operations to bring innovative products to life.
Communicate product vision, strategy, and business impact to senior leadership.
Requirements
You have 7+ years of Product Management experience building impactful products.
You have 2-3+ years of experience managing and developing Product Managers.
You have experience building products that leverage AI or machine learning to solve meaningful user problems.
You have a strong track record of defining product vision, strategy, and roadmaps that deliver measurable business impact.
You have experience leading highly cross-functional initiatives across Engineering, Design, Data Science, and Operations.
You are equally comfortable thinking strategically and diving deep into execution.
You are an exceptional communicator with experience influencing senior leaders and driving alignment across organizations.
You have empathy for the users you build for and a passion for creating products that improve customer experiences at global scale.
Why Join Us?
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.
We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
🔧 Solve meaningful problems at real scale
Work on a complex, always-on marketplace that impacts millions every day.
🌱 See your impact, fast
Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment.
🧠 Grow through challenge and ownership
Take on big, ambiguous problems and accelerate your career with strong support.
🌎 A culture built for builders
High standards, collaboration, flexible working and continuous learning.
💰 Share in the success you help create
Competitive salary and equity options, so you’re rewarded for the impact you make.
➡️ Want a deeper look at how we build? Check out our
Tech Blog
.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire
here
.
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
Location: Remote, USA
Workplace: remote
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary:
The Senior Customer Experience Manager will work with the Customer Experience Director and partner with multiple stakeholders across PointClickCare to define, govern and measure the end-to-end customer experience.
Key Responsibilities:
Influences others to adopt a different POV. Anticipates potential objections and influences others to mitigate concerns or challenges.
Actions and advice typically impact the quality and effectiveness of the team or a group of internal or external customers in the short-term
Oversee adhoc quantitative and qualitative research projects using a variety of research techniques, providing day-to-day direction and coaching to internal and external resources.
Solves complex issues or problems where analysis of situations or data requires an in-depth evaluation
Integrates best practices in a discipline with others and/or applies advanced technical skills
Required Skills & Qualifications:
7 years hands-on experience within marketing research defining and implementing CX measurement protocols
Demonstrated ability to influence business objectives to improve the customer experience
Developed analytic skills with ability to use data to influence others
Ability to apply insights to long-term strategic business issues as well as day-to-day business challenges
Expertise with Excel, PowerPoint, and Power BI
Bachelors degree in business, mathematics, or the sciences
Preferred Experience:
Understanding of the healthcare industry
Previous experience working successfully in a SaaS organization
#LI-TW1
#LI-Remote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $113,000 - $126,000 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
Corp - E
Professional - 4
Location: Remote or Mississauga
Workplace: remote
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Key Responsibilities:
Influences others to adopt a different POV. Anticipates potential objections and influences others to mitigate concerns or challenges.
Actions and advice typically impact the quality and effectiveness of the team or a group of internal or external customers in the short-term
Oversee adhoc quantitative and qualitative research projects using a variety of research techniques, providing day-to-day direction and coaching to internal and external resources.
Solves complex issues or problems where analysis of situations or data requires an in-depth evaluation
Integrates best practices in a discipline with others and/or applies advanced technical skills
Required Skills & Qualifications:
7 years hands-on experience within marketing research defining and implementing CX measurement protocols
Demonstrated ability to influence business objectives to improve the customer experience
Developed analytic skills with ability to use data to influence others
Ability to apply insights to long-term strategic business issues as well as day-to-day business challenges
Expertise with Excel, PowerPoint, and Power BI
Bachelors degree in business, mathematics, or the sciences
Preferred Experience:
Understanding of the healthcare industry
Previous experience working successfully in a SaaS organization
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $100,000 - $112,000 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
Corp - E
Professional - 4
In this role you will get opportunities to implement and maintain CI/CD systems and developer productivity solutions. Bring your industry experience to improve the efficiency and scale of Dremio’s infrastructure via innovation on tooling and methodologies.
Location: Madrid, Spain
Workplace: hybrid
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
We are looking for a Customer Experience Team Lead to support our Team in Madrid!
You'll own the entire post-sale journey for a global card issuing and embedded finance solution, from the first day a customer goes live to how their relationship grows over time. It's a role that blends hands-on Customer Service leadership with real Customer Success accountability: you'll be the person who spots a churn risk before it becomes a lost account, and the one who turns steady usage into expansion. Reporting to the Senior Product Manager & Product Sales Lead, you'll sit at the center of the customer experience for a proposition spanning card issuing, FX, payments and working capital.
What is AlephPay?
AlephPay is the business card built for digital advertising and designed to become your primary card for all business spend. It combines flexible credit, reliable payments, spend control, and rewards in one solution, covering everything from media spend to everyday expenses, so your campaigns keep running without interruption.
You can create dedicated virtual cards for clients, campaigns, teams, or other business needs while keeping full visibility and control over company spending. AlephPay also simplifies expense management and reconciliation, making it easier for finance teams to manage all business spend in one place.
And because it's built around advertising, AlephPay rewards the way you already spend: eligible ad spend earns media rewards you can reinvest into your campaigns, while everyday business purchases unlock additional benefits that help your business grow.
What You’ll Do
Customer Success, Retention & Growth
Own ongoing customer relationships following implementation and onboarding, and lead QBRs with key customers
Monitor customer health indicators including adoption, spend, utilisation, service trends and engagement
Own retention and churn management, identifying at-risk accounts early and coordinating recovery actions
Monitor agreed spend volumes and work with customers and Sales to close utilisation gaps
Identify cross-sell and expansion opportunities across card issuing, FX, payments, working capital and related embedded finance solutions
Partner closely with Sales on account development, retention and growth
Customer Service & Escalation Leadership
Lead the L1 Customer Service function, staying hands-on during launch and scale-up
Oversee onboarding, product education and day-to-day customer support
Own the human-assisted support model for chatbot/client-dashboard cases requiring human intervention
Manage the L1/L2/L3 escalation framework with financial partners and internal stakeholders
Monitor customer satisfaction, response/resolution times, retention, churn, adoption and spend growth
What You Need For This Role
Customer Success, Customer Service or Account Management experience within payments, fintech or financial services
Strong knowledge of card issuing, FX, payments, card acquiring and/or e-commerce
Experience with issuers, processors or other financial partners
Commercial mindset with experience driving adoption, retention, account growth or cross-sell
Experience with customer health frameworks, churn prevention and QBRs is highly desirable
Fluent
English
; Baltic language, Slovak, German or Slovenian is a strong plus
What Will Make Us Really Love You
You bring a track record of success in a similar role, with hands-on experience.
You’re not afraid to challenge the status quo and bring fresh, out-of-the-box ideas to the table.
You anticipate challenges before they arise and take initiative to find effective solutions.
You have an eye for detail.
You thrive on teamwork but also bring a driven, goal-oriented spirit.
You’re genuinely enthusiastic about advertising, ad-tech, and staying ahead of industry trends.
You have the ability to engage and communicate with internal and external stakeholders in a positive and approachable way.
What You’ll Love About Us
We care about your individuality by giving you freedom to grow and create within the company, regardless of your position
Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising
Be part of a company with a truly global footprint, working with leading brands, platforms, and publishers across 90+ markets.
We foster a dynamic environment where creativity, collaboration, and bold ideas are encouraged and celebrated.
Join a diverse, multicultural team that values and embraces different perspectives, experiences, and talents.
At Aleph, your work directly contributes to connecting brands and consumers in meaningful ways, shaping the future of digital advertising.
In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is EUR 48,000. In addition to base salary, this role includes a variable component, paid annually. The final offer will reflect your experience, skills, and the scope of the role.
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
Location: Remote Roles - EMEA; Sliema, Malta
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
About the Opportunity
We are looking for a Senior or Lead Product Manager to lead the strategy, development, and continuous improvement of our professional trading tools and end-to-end trading experience.
This role is focused on products for active and professional traders. The scope includes advanced market analysis, trading workflows, order execution, position and risk management, workspace customisation, and selected automation capabilities.
You will develop a deep understanding of how professional traders use leading platforms such as TradingView, 3Commas, Bookmap, ATAS, and Quantower, and translate those insights into a differentiated, reliable, and intuitive trading experience.
Experience in the crypto industry is a strong plus. We welcome candidates who have built professional trading products for equities, futures, options, FX, commodities, or other electronic markets. Experience with crypto markets and products is a strong advantage.
What You’ll Be Doing
Own the product vision, strategy, roadmap, and delivery of professional trading tools and the broader trading experience.
Build a deep understanding of active and professional traders, including their daily workflows, trading behaviours, pain points, and expectations.
Lead the development and improvement of market analysis, charting, order execution, position management, account monitoring, and workspace customisation.
Identify opportunities to introduce advanced trading and automation capabilities that improve efficiency while keeping users in control of their trading decisions.
Improve the quality of the end-to-end trading journey, from discovering an opportunity and placing an order through execution, position monitoring, and post-trade review.
Ensure the product meets professional standards for performance, stability, accuracy, usability, and transparency, particularly during periods of high market volatility.
Conduct structured user research and competitor analysis across professional trading terminals, charting platforms, and trading automation products.
Define product success metrics and use customer feedback, behavioural data, and trading data to evaluate performance and guide priorities.
Work closely with engineering, design, data, quantitative research, risk, compliance, operations, customer support, and commercial teams.
Translate complex trader needs and market concepts into clear product requirements and intuitive user experiences.
Manage technical and commercial trade-offs, dependencies, and delivery risks across multiple teams and product areas.
Communicate product strategy, priorities, and outcomes clearly to senior stakeholders and distributed teams.
Support and mentor other product managers and contribute to the broader trading product strategy
What We Look For In You
5-7+ years of product management experience, with a strong track record of delivering complex user-facing products.
Meaningful experience building professional trading tools, trading terminals, charting or market-data products, execution products, or trading automation solutions.
Relevant experience may come from equities, futures, options, FX, commodities, multi-asset platforms, or crypto. Direct experience at a crypto company is not required.
Strong understanding of electronic trading workflows, including market data, order placement and execution, position management, margin, P&L, and risk controls.
Familiarity with leading professional trading products such as TradingView, 3Commas, Bookmap, ATAS, Quantower, or comparable platforms.
A strong understanding of the needs of active traders and the ability to simplify sophisticated trading workflows without removing essential control or flexibility.
Experience owning the full product lifecycle, including research, strategy, prioritisation, requirements, delivery, launch, measurement, and iteration.
Strong product judgement and the ability to balance customer value, usability, technical complexity, business impact, operational risk, and regulatory requirements.
Demonstrated ability to use qualitative research and quantitative data to make product decisions.
Experience working closely with engineering and design teams on real-time, data-intensive, or high-performance products.
Strong cross-functional leadership and the ability to influence teams and senior stakeholders without relying on formal authority.
Ability to operate independently, manage ambiguity, and deliver results in a fast-moving, remote-friendly environment.
Excellent written and spoken English. English is the working language for meetings, documentation, and daily collaboration.
Nice to Haves
Experience with crypto spot, perpetual futures, options, CEX, DEX, or on-chain trading products.
Hands-on familiarity with professional trading platforms or experience as an active trader.
Experience with advanced trading features, algorithmic execution, trading automation, or exchange connectivity.
Experience building products across web, desktop, and mobile trading environments.
Knowledge of exchange APIs, real-time market-data infrastructure, or broker and exchange integrations.
A technical, quantitative, engineering, economics, finance, or mathematics background.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Seoul, South Korea
We are growing! We are currently looking to hire a
Country Manager South Korea - Luxury Customer Experience
for our Seoul office.
About CXG:
Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.
The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.
We are passionate about delivering impacts.
Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.
Role Overview:
As Country Manager for South Korea, you will be the senior local leader and will hold full accountability for the country’s P&L, commercial growth, client satisfaction, team performance, operational execution, and the quality and profitability of locally delivered projects.
Reporting to our CXG Chief Customer Officer, you will act as the main point of contact for all local matters and will have authority over a team of five people.
This is a hands-on leadership role. You will be expected to work closely with clients, local teams and our global teams, personally drive business development, make day-to-day operational decisions, and intervene directly when commercial or delivery performance requires support.
You will lead the South Korea team across Customer Success and Operations (in partnership with the Chief of Operational Excellence), ensuring clear priorities, effective collaboration, appropriate resourcing, and consistent execution.
What you will be doing:
1. Country Leadership, Team Management and Accountability
Lead the South Korea team with energy, clarity, empathy, and a strong sense of ownership.
Set clear responsibilities and decision-making authority across the local organization, while remaining close enough to the business to identify issues early and remove obstacles quickly.
Manage, coach, empower, and hold local team members accountable for their scope of work, and promote a consultative, solution-oriented and commercially proactive mindset.
Set clear individual and collective objectives, with a particular focus on client growth, project quality, operational excellence, profitability, and execution discipline.
Make timely resource and staffing decisions based on project requirements, commercial priorities, delivery risk, and the financial performance of the market.
Foster a positive, inclusive, collaborative, and performance-driven culture across the local team.
Ensure the South Korea team operates in full alignment with CXG’s global policies, processes, methodologies, quality standards, and ethical expectations.
2. Business Performance, P&L and Market Development
Define and execute the South Korea business plan in line with CXG’s regional and global strategy and the specific characteristics of the local market.
Own the full P&L of the South Korea business, with clear accountability for revenue, gross margin, operating expenses, cash collection, forecasting, and overall profitability.
Personally lead an ambitious and hands-on business development strategy, actively originating, pursuing, and converting new business opportunities rather than relying primarily on regionally or globally generated leads.
Develop and maintain a strong network of senior decision-makers in South Korea and establish CXG as a trusted strategic partner to both Korean and international brands.
Activate and expand local opportunities with international brands for which CXG already holds regional or global relationships, building the local trust and executive engagement required to generate additional business.
Identify and win new logos, including Korean premium and luxury brands, international brands operating in South Korea, and companies within CXG’s priority industries.
Develop CXG’s presence in priority sectors in South Korea, including luxury and premium retail, automotive, hospitality, and other relevant client ecosystems.
Build a healthy and diversified pipeline combining growth from existing accounts, new logos, new solutions, cross-practice opportunities, and multi-year engagements.
Balance short-term revenue generation with the development of sustainable, profitable client relationships and a strong long-term position for CXG in South Korea.
Establish clear local ownership of business development, ensuring that Customer Success Managers proactively generate qualified opportunities and expand their accounts.
Set and monitor clear commercial objectives and performance indicators for the local team, with named ownership and disciplined follow-up for each opportunity.
Track market performance and provide clear, consistent reporting to the Chief Customer Officer and other relevant global stakeholders.
Lead the annual budgeting and regular reforecasting processes, take corrective action when results deviate from plan, and ensure financial decisions support both growth and profitability.
Maintain a disciplined and transparent pipeline, with reliable forecasting, clear ownership of opportunities, realistic probabilities, and consistent follow-up through to conversion.
3. Project Delivery and Quality
Own the quality, timeliness, scope, and profitability of all locally delivered projects, ensuring that commitments made to clients are realistic and consistently met.
Oversee delivery governance, including project reviews, resource planning, quality controls, margin monitoring, risk identification, and clear escalation paths.
Review the performance of key or at-risk projects, challenge delivery plans when required, and intervene directly to resolve issues affecting quality, deadlines, client satisfaction, or profitability.
Act as the senior local escalation point for clients and ensure that concerns are addressed quickly, transparently, and with clear ownership.
Guide the team in designing impactful client solutions by leveraging CXG’s full range of practices, methodologies, data, and expertise.
Ensure that Customer Experience Evaluation and other measurement solutions provide a strong foundation for client relationships while systematically identifying opportunities to broaden and deepen those relationships.
Ensure that proposals and client conversations clearly articulate CXG’s differentiation: deep luxury and premium expertise, a global delivery model, proprietary experience data and benchmarks, an integrated view of customer and employee experience, and in-house teams in each market.
Promote CXG’s thought leadership, reputation, and visibility in the South Korean market.
Deliver impactful client presentations and ensure the team communicates with clear content, a confident and professional presence, and an engaging tone of voice.
4. Operational Governance and Office Management
Coordinate closely with regional and global Operations teams to ensure operational excellence, appropriate capacity, and effective development and engagement of the local evaluator community.
Oversee the overall management of the South Korea office and key administrative processes, including receivables, supplier and vendor coordination, office maintenance, and the timely payment of local bills and services.
Lead local workforce planning and support recruitment, onboarding, performance management, and succession needs to build the capabilities required by the business.
Requirements
What will you bring along:
Master’s degree or equivalent experience in Business Administration, Management, Marketing, or a related field.
Minimum 12 years of experience in consulting, customer experience, market research, retail, marketing, or sales, including significant responsibility for a local market, business unit, or client-facing operation.
Fluency in Korean and English, with the ability to influence senior stakeholders and lead complex client conversations in both languages.
Demonstrated accountability for a P&L, including revenue growth, margin management, budgeting, forecasting, cost control, and corrective action.
A strong track record of personally originating, developing, and winning new B2B business in South Korea, supported by a relevant network of senior local decision-makers.
Proven experience leading multidisciplinary teams and maintaining high standards of client service, project delivery, quality, and operational execution.
Deep understanding of the premium and luxury market and the business dynamics shaping client priorities.
Strong knowledge of the South Korean market, business culture, and local client expectations.
An established network within the luxury, premium retail, automotive, hospitality, consulting, or other relevant B2B sectors in South Korea.
Proven success in performance management, strategic planning, and hands-on execution.
Strong financial, commercial, operational, and strategic acumen.
A hands-on, resilient, and entrepreneurial leadership style, with the ability and willingness to move between strategy, sales, client management, project oversight, and operational problem-solving.
Effective and polished presentation skills, with a persuasive, diplomatic, and engaging communication style.
A strong consulting mindset, sound judgement, and the ability to make decisions and remain accountable for their commercial, operational, and people impact.
Why join us?
This is a strong opportunity for a driven and business-savvy leader to take full ownership of a country operation while remaining close to clients, teams, projects, and the market.
At CXG, you will be part of a global, multicultural, and mission-driven team. You’ll take on meaningful projects, develop impactful solutions, and work alongside passionate professionals who believe in shaping better customer and employee experiences.
We would love to hear from you if you are looking for a role with autonomy, accountability, influence, and the opportunity to build sustainable growth in South Korea.
Location: Boston, Massachusetts, United States
We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
THE GLOBAL CREATIVE TEAM
In a world where every interaction matters, we craft brand experiences that resonate across audiences and channels, fueling a lifetime of play. We turn every touchpoint, physical or digital, into a chance to spark wonder, build desire and drive business outcomes for our portfolio of iconic brands.
We operate as one global creative team, united by a shared vision, diverse perspectives and a belief that the best ideas can’t be confined by org charts or geographic borders. Our multi-disciplinary creative teams are driven by unbridled curiosity, bravery and an innate drive to FITFO.
About the role:
We are seeking a Sr. Creative Director, Brand Experience to lead the creative vision, development and stewardship of Hasbro’s iconic portfolio of toy and game brands across Action, Fashion, Preschool, Nerf, Play-Doh and Board Games. This leader will shape how our brands show up in the world; building distinctive creative platforms and identities that connect with consumers, stand out in culture and drive commercial impact.
Leading our front-end Brand Experience organization, you will set the creative vision for the portfolio and build the teams, standards and tools needed to bring that vision to life globally. You’ll partner closely with Brand Marketing, Product Design & Development, Commercial, Licensing and our Global Creative Studio to connect brand strategy to execution across every consumer touchpoint. The mandate is simple: build brands that cut through the noise and move with culture.
A day in the life:
• Set the creative vision for our toys and board games portfolio. Translating business, brand and commercial strategies into distinctive creative platforms that can scale globally.
• Own brand creative strategy across Action, Fashion, Preschool, Nerf, Play-Doh and Board Games, ensuring each brand has a differentiated and culturally relevant expression.
• Lead the front-end of brand development, including brand creative strategy, creative direction, visual and verbal identity, brand guidelines and creative toolkits.
• Build brands, not just campaigns. Establish enduring creative systems that strengthen brand equity while creating the flexibility to stay relevant across audiences and channels.
• Champion consumer and cultural insight as a creative catalyst. Ensure our creative work starts with a deep understanding of the audiences we serve.
• Partner with cross-functional partners to ensure brand vision translates with excellence across packaging, retail, digital, social, licensing and entertainment.
• Raise the creative bar. Establish clear standards for creative excellence and continually challenge our teams and partners to push beyond category conventions and the expected.
• Lead, inspire and develop a high-performing brand creative team with a culture of ambition, curiosity, collaboration and accountability.
• Influence at the highest levels of the organization, advocating for creative vision with senior leaders and bringing stakeholders along through clear, persuasive storytelling.
• Shape the future of creative at Hasbro, embracing emerging technology, AI and new modes of storytelling to evolve how we build brands and connect with consumers.
What you'll bring:
• 15+ years of progressive creative leadership experience within world-class consumer brands, creative agencies or similarly complex brand environments.
• Experience leading multi-brand portfolios and building distinctive brands that live across both commerce and culture.
• A body of work that demonstrates strategic thinking and measurable brand impact, not just great execution.
• Deep expertise in brand building, creative strategy, creative direction, visual and verbal identity and integrated brand systems.
• Fluency across channels, with a strong understanding of how brand ideas translate across physical, digital, social, retail, experiential and emerging consumer experiences.
• Proven experience building, leading and developing senior creative talent and multidisciplinary teams.
• Exceptional ability to influence senior executives and cross-functional partners while protecting the integrity and ambition of the creative vision.
• The ability to balance big creative ambition with commercial reality, knowing where to push, where to simplify and how to turn strategy into action.
• A strong point of view on culture, consumers, technology and the changing creative landscape, including the opportunities presented by AI and new forms of creative expression.
• Experience in toys, games, entertainment, CPG or brands that live at the intersection of retail, fandom and culture is a major plus.
• A positive, low-ego leadership style with a bias toward action and a genuine desire to make both the work and the people around you better.
The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.
Pay Range
$157,700
—
$236,500 USD
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
Health & Wellness
Time Off to Recharge
Financial Well-being
Life & Family Support
Volunteer and Community Initiatives
Learning & Development
Exclusive Perks
Please review our
Applicant Privacy Notice
to learn how we collect, use, and protect your personal information in connection with the application process.
Компания Subaru, известная своими автомобилями, предназначенными для активного образа жизни и сложных дорожных условий, ищет менеджера по продукту, отвечающего за Connected Customer Experience. В обязанности входит управление продуктами, связанными с подключенными сервисами для клиентов, обеспечение высокого качества пользовательского опыта и координация работы с различными командами. Кандидат должен обладать опытом в области управления продуктами, пониманием технологий, связанных с автомобильной индустрией и цифровыми сервисами, а также навыками коммуникации и стратегического планирования. Работа предполагает взаимодействие с международными командами и участие в развитии инновационных решений для улучшения взаимодействия клиентов с брендом Subaru.
Location: United States
Workplace: Remote
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
ROLE OVERVIEW
As the Engineering Manager - Developer Productivity, you will lead a high-impact team focused on improving developer workflows, reducing friction, and enhancing the overall engineering experience. You’ll collaborate across teams to identify bottlenecks, implement scalable solutions, and foster a culture of continuous improvement. Your work will directly influence the speed, quality, and happiness of our engineering organization.
RESPONSIBILITIES:
1. Infrastructure & Tooling
- Oversee the development and maintenance of CI/CD pipelines, build systems, and internal tools, including AI-powered internal tooling and agents.
- Ensure our developer infrastructure is scalable, reliable, and secure.
- Evaluate and implement new AI-native technologies, considering token economics, compute costs, and AI spend alongside productivity gains.
2. Team Leadership & AI People Development
- Build, mentor, and lead a team of engineers focused on developer productivity.
- Foster a culture of collaboration, innovation, and accountability.
- Set clear goals and provide regular feedback to drive team performance in partnership with your Director.
- Assess each report's AI fluency level (Assisted, Augmented, Native) and set individual growth targets.
- Include AI fluency as a coaching topic in 1:1s; pair less AI-fluent engineers with AI-native peers for knowledge transfer.
- Create space for AI experimentation: dedicated time, safe-to-fail projects, and learning sprints.
- Recognize and reward AI-driven improvements in performance conversations.
3. Collaboration & Communication
- Work closely with engineering, product, and design teams to align priorities.
- Advocate for developer needs and ensure alignment with company goals.
- Communicate capabilities and limitations to non-technical stakeholders.
- Write specs, rules files, and documentation that make AI more effective for the whole team.
4. Metrics & Continuous Improvement
- Define and track key metrics to measure developer productivity, satisfaction, and AI-driven productivity gains.
- Use data-driven insights to prioritize initiatives and demonstrate impact.
- Track team-level AI adoption metrics and report on AI-augmented workflow effectiveness.
- Continuously iterate on processes to improve engineering velocity and quality.
5. AI-Native Developer Experience
- Identify and eliminate pain points in the development lifecycle, with a focus on AI-augmented workflows.
- Drive adoption of AI coding tools (Cursor, Brain, copilots) as the default across engineering teams.
- Ensure every team member has access to and is actively using AI tools; track adoption and remove blockers (tooling, access, training).
- Partner with engineering teams to design AI-augmented development workflows that multiply team velocity.
- Coach engineers on the Builder model: planning, delegating to agents, reviewing with judgment, and shipping with velocity.
6. AI Governance & Risk
- Ensure the team follows AI usage guidelines (data handling, code review, IP considerations).
- Flag risks from AI-generated code (security, correctness, licensing) proactively.
- Maintain visibility into what AI tools the team is using and how they're being used.
- Run regular retros and feedback loops on AI-related outcomes.
- Review AI-generated outputs alongside the team to build shared quality standards.
QUALIFICATIONS:
- Experience: 7+ years in software engineering, with 3+ years in a leadership role managing engineering teams.
- Technical Expertise: Strong understanding of developer tools, CI/CD pipelines, and modern software development practices. Hands-on experience with AI coding tools (Cursor, Claude Code, Codex, or similar) and an understanding of how to integrate them into engineering workflows.
- AI Fluency: Demonstrated ability to operate at the AI Augmented level or above: you personally use AI tools daily and have coached others on effective AI-assisted development. Familiar with prompt engineering, context engineering, and token economics.
- Builder Mindset: Comfortable with the 80/20 model (planning and review vs. direct execution). Experience orchestrating work across humans and AI agents, with strong judgment on when to delegate to AI vs. when human decision-making is critical.
- Leadership Skills: Proven ability to build and lead high-performing teams. Experience assessing and developing AI fluency across a team.
- Problem-Solving: Track record of identifying inefficiencies and implementing scalable solutions, including building or adopting AI-powered tooling and eval frameworks.
- Governance Awareness: Understanding of AI & non-AI related risks (security, correctness, licensing, data handling) and experience establishing quality standards for outputs.
- Collaboration: Exceptional communication and stakeholder management skills. Ability to translate AI capabilities and limitations to non-technical audiences.
- Mindset: Passion for improving developer experiences and driving organizational impact through AI-native practices with a customer first mentality.
WHY JOIN US?
- Impactful Work: Shape the future of developer productivity at a fast-growing, AI-native SaaS company.
- AI-Native Culture: Work in an organization that treats AI as a core competency, not a nice-to-have, with industry-leading investment in AI tooling, agents, and engineering workflows.
- Builder Operating Model: Join a team that's redefining how software gets built: orchestrating AI agents, shipping with compound engineering, and measuring what matters.
- Growth Opportunities: Advance your career on a clear AI-native career pathway with structured fluency levels and development support.
- Flexible Environment: Enjoy the freedom of remote work with a global team.
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice
If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details.
Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.
AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
JКомпания не указана
Управление вакансиями скоро появится
Скрытые компании и отметки о просмотре ещё не подключены.
Задачи:
— Разработка и поддержка full-stack приложений с использованием Laravel, React и Next.js.
— Интеграция AI-решений с использованием LLM и FastAPI.
— Настройка и поддержка DevOps процессов, включая CI/CD, Docker и автоматизацию релизов.
— Управление пользовательским контентом и файлами через S3 хранилище MinIO с использованием Laravel Spatie Media Library.
— Организация безопасного хранения и выгрузки данных из Postgres, Surreal и S3 с шифрованием.
— Реализация полнотекстового поиска с защитой данных.
Требования:
— Опыт работы 7 лет в full-stack разработке, DevOps и AI-интеграциях.
— Уверенное владение Laravel, React, Next.js, FastAPI.
— Опыт работы с базами данных PostgreSQL и Surreal.
— Навыки настройки CI/CD, Docker, работы с S3 и MinIO.
— Знание методов шифрования данных и безопасности.
Условия:
— Возможность работы full-time, part-time или по B2B.
— Удалённый формат работы.
— Зарплата от $2500 в месяц на руки (примерно $15 в час), обсуждаемо.
Дополнительно:
— Резюме доступно по ссылке: https://docs.google.com/document/d/1681p8QLtPeoIzDwnPKgVVHfL51F2Y1CsS_l73OQchBE/
— Контакт для связи: Telegram @ekangash
— Примеры проектов и портфолио доступны на https://unstock.net и GitHub/GitLab.
УдалённоГеография найма не уточнена
ГибридLondon, UK; Relocation expense coverage to NYC or SF (if needed)
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
headWe believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
УдалённоseniorRemote, USA
УдалённоseniorГеография найма не уточнена
ГибридleadMadrid, Spain
Remote Roles - EMEA
Seoul, South Korea
seniorBoston, Massachusetts, United States
УдалённоUnited States; ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com
Все вакансии в одном месте - страница 7 · Job Hunters