Location: London, United Kingdom
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Join us in our mission to transform the way people shop and eat. DoorDash, Deliveroo and Wolt now operate as one global company. Behind the AI experiences millions of people use every day, from shopping assistants to customer support agents, sits one shared Generative AI platform. Our team builds it.
We're looking for a Staff Product Manager in London to own major parts of that platform. Your customers are the engineers and ML researchers across all three brands who build AI products and agents. You'll work with engineering and product leaders in Europe and the US, and your decisions will shape how AI gets built across every market we operate in.
What You'll Be Doing
Set the strategy and roadmap
for core parts of our GenAI platform: model access and routing, agent infrastructure, and evaluation and observability.
Build one platform for three brands.
Spot the patterns across Deliveroo, Wolt and DoorDash teams and turn them into shared building blocks, so a capability built once reaches every market.
Shape our model portfolio
across frontier and open-weight models. Decide where we build, buy or partner in an ecosystem that changes month to month.
Make agents production-ready.
Give teams safe access to company knowledge, tools and systems, with the quality, latency and cost controls needed to run agents at scale.
Own the evaluation strategy
so teams can prove quality before launch and keep improving it after.
Stay close to your customers.
Work with the teams shipping AI experiences, measure adoption and time-to-production, and let real production use drive the roadmap.
Lead at a senior level,
presenting to senior technical leadership and influence strategy beyond your own roadmap.
What You'll Need to Thrive
Our ideal candidate brings deep expertise in some of these areas and curiosity to grow in others:
Significant product management experience (typically 8+ years, or equivalent), including owning a technical platform, developer product, or ML or data infrastructure.
Hands-on experience with LLM-based products or platforms in production, such as assistants, agents, evaluation or inference. GenAI platforms are a young field, so we care more about depth than years.
A platform mindset. You notice the problem five teams keep solving and turn it into one capability everyone can use.
The ability to go deep with engineers and ML researchers, then explain the trade-off in plain language to a senior leader.
A track record of leading large, ambiguous areas on your own and aligning stakeholders across companies, countries and time zones.
Comfort with regular overlap with US time zones, including some late-afternoon and evening calls.
What Success Looks Like
A team in any of our three brands can go from idea to a reliable AI product dramatically faster. That happens because the hard parts (models, inference, evaluation, tooling, observability, governance and agent infrastructure) are solved once at the platform layer and get better for everyone.
Why Join Us?
Real scale from day one.
Your platform powers AI used by millions of consumers, merchants and couriers across three brands.
Frontier work, real constraints.
You'll work with the latest models and agent patterns, then make them reliable, affordable and compliant in production.
Visible impact.
Platform decisions here get reviewed by senior leadership and adopted across the company.
We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day.
🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment.
🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support.
🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning.
💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make.
➡️ Want a deeper look at how we build? Check out our
Tech Blog
.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire
here
.
Our Global Structure
Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash, Deliveroo and Wolt. Together, we’re unlocking new possibilities as one global team.
Diversity, Equity and Inclusion
We know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
London, United Kingdom; A track record of leading large, ambiguous areas on your own and aligning stakeholders across companies, countries and time zones; Comfort with regular overlap with US time zones, including some late-afternoon and evening calls; We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
Location: Mumbai, India; Delhi, India
Workplace: hybrid
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
About the role
Aleph is Pinterest’s exclusive managed service partner in India, and partners with Pinterest across markets in EMEA, APAC and LATAM. Aleph’s Pinterest team has been scaling India for the last three years, and we are now looking for an experienced commercial leader to take this growth to its next stage. You will own the India business for the Pinterest partnership, lead the local team, and be the senior face of the business to India’s leading brands and agencies.
What you will do:
Grow and diversify our base
Own India revenue, forecast and agency incentivisation, delivering quarterly targets while diversifying our customer base.
Build pipeline in India’s largest categories (FMCG, e-commerce, retail, travel and automotive) with clear vertical plays.
Lift retention and spend per account through structured account reviews and QBRs, so advertisers grow with us.
Win with agencies
Lead senior relationships with agency holding companies and independent agencies, and shape incentive structures that grow committed spend.
Make the case for managed Pinterest investment against programmatic alternatives.
Partner with marketing
Be the India point of contact for Pinterest’s and Aleph’s marketing teams, shaping and supporting ROI-driven local events, agency roadshows, Pinterest certification programmes and insights workshops for global brands.
Lead the team
Lead, coach and retain a team of Client Partners and Client Service Managers, keeping sellers focused on selling and hunting.
Hire well, build a succession bench, and create a culture of accountability and accurate forecasting.
Operate with rigour
Lead India’s weekly business review with Pinterest, covering pipeline stages, forecast accuracy, churn and spend-per-account trends.
Work with Aleph’s global operations and customer success teams on onboarding, integrations and reporting.
Communicate clearly across regional and global time zones, and bring Pinterest’s product and marketing teams the specific asks that unlock growth in India.
Represent the business
Act as Aleph’s senior voice for the Pinterest partnership in India’s advertising ecosystem, at industry events, agency forums and client leadership meetings.
What you need:
10+ years in digital media sales, including at least 4 years leading sales teams against revenue targets.
Senior relationships across India’s agency holding companies and major brand advertisers, ideally in FMCG or e-commerce.
A track record of growing an advertiser base, not only landing large deals. You will be asked to show retention and account-growth results.
Strong commercial and analytical skills: forecasting, P&L ownership, and turning data into decisions.
Experience building teams and processes in a fast-changing, matrixed environment.
Business-level fluency in English. Hindi or another Indian language is a plus.
Proficiency in Salesforce and reporting tools such as Tableau or Looker.
A bachelor’s degree is preferred.
Nice to have :
Experience in a reseller, partner or managed-service model for a global platform.
Knowledge of lower-funnel, performance and shopping ad products, and how they compete with Meta, Google and programmatic.
Experience with app-install or gaming advertisers.
What success looks like in year one :
A broad advertiser base, growing across multiple categories.
Retained advertisers growing their spend year on year.
At least one new category established as a meaningful revenue line.
A stable team with low regretted attrition, and forecasts the business trusts.
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
Location: Paris; London
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
THE ROLE
As a Research Engineer on the Latency & Throughput team, you will push the frontier of LLM inference by researching and prototyping techniques that reduce latency and increase throughput — from speculative decoding and quantization to KV compression and new attention variants. The team sits at the intersection of research and production: you will take ideas from recent literature, form hypotheses, run experiments, and ship the techniques that prove out into our serving stack.
This role sits between our inference engineers, who own the production serving stack, and our research scientists, who focus on paper-level contributions. You will be more science-focused than a pure engineer: you are expected to generate new ideas, keep up with the state of the art, and implement proof-of-concepts that bridge the gap between academic results and production impact. Some techniques you explore will be lossy or require integration into training — retraining models, tuning architectures, or training auxiliary models to improve inference.
You will work closely with the Inference Foundation and Kernels teams, who turn your validated techniques into production recipes, and with pretraining and RL teams when your work touches model training. Success is measured by demonstrated latency or throughput gains, first at small scale, then adopted in production.
What You Will Do
- Research and prototype inference techniques — speculative decoding, quantization, KV compression, watermarking, and new model architectures — by reading recent literature and forming testable hypotheses.
- Design and run experiments to validate or refute ideas, iterating quickly on small-scale setups before proposing production integration. Demonstrate clear latency or throughput gains without unacceptable quality loss.
- Collaborate with the Inference Foundation team to integrate validated techniques into the vLLM-based serving stack.
- Partner with pretraining and RL teams when techniques require co-training, retraining, or training auxiliary models to improve inference.
Build the right tooling and validation platforms to facilitate AI-driven inference research.
What We're Looking For
- A strong ML background with solid knowledge of LLM training techniques — architecture, tokenization, fine-tuning, and evaluation.
- Hands-on experience with Python and PyTorch; you write clean, experimental code and iterate fast. JAX is acceptable with strong Python proficiency. C++ and Rust are not required, CUDA and GPU knowledge is expected but hands-on experience is not required.
- Research experience of some form: a thesis, publications, a dedicated research project, or efficiency-oriented work in a lab or industry research setting. A PhD is not required, but we are looking for genuine research depth.
- A track record of conducting experiments: forming hypotheses, designing controlled comparisons, and drawing clear conclusions from results.
- Familiarity with the state of the art in LLM inference — you know what has been tried, what works, and where the open problems are.
- Self-starter, low-ego, and collaborative. You are comfortable with ambiguity, negative results, and are eager to take matters into your own hands.
- Inference or serving experience is a plus, not a requirement. Prior work with vLLM, production LLM deployments, or serving systems will help you ramp up faster.
Location and Remote
This role is based in our Paris or London offices (hybrid). We will prioritize candidates who reside in the Paris area or are open to relocating. We strongly believe in the value of in-person collaboration to foster strong relationships and seamless communication within our team. For senior profiles, we will also consider remote candidates based in France. In that case, we ask all new hires to visit our Paris office:
- For the first week of their onboarding (accommodation and travel covered)
- Then at least 3 days per month
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Austria
We are the creators of a new fintech era!
Our mission is to revolutionize the world by making blockchain technology accessible to everyone in everyday life. WhiteBIT is a global team of more than 1,500 professionals united by a shared vision of shaping the future.
We are building our own blockchain ecosystem to ensure maximum transparency and security for over 8 million users worldwide. Our cutting-edge solutions, rapid adaptation to market challenges, and technological excellence set us apart from traditional companies.
Our official partners include Juventus, FC Barcelona, Lifecell, FACEIT, and VISA.
Requirements
The candidate must be a fit and proper person as defined by the Austrian Financial Market Authority (FMA) and the Company's internal Fit & Proper Policy, possessing integrity, competence, and experience suitable for managing a regulated Crypto-Asset Service Provider (CASP).
Master's or Bachelor's degree in Law, Finance, Business Administration, or a related field.
Minimum 5-7 years of experience in financial services, fintech, or crypto-asset businesses, with direct accountability for AML/CFT compliance outcomes in at least part of that experience.
Proven track record in managing regulated financial institutions or compliance-intensive businesses.
Strong knowledge of crypto-asset technologies, markets, and regulations.
Hands-on experience designing, implementing, or directly overseeing an AML/CFT compliance programme (customer due diligence, transaction monitoring, sanctions screening, suspicious activity/transaction reporting) within a regulated financial services or crypto-asset business.
Prior experience acting as, or working in close coordination with, an Anti-Money Laundering Officer (AMLO) / Money Laundering Reporting Officer (MLRO).
Working knowledge of the EU AML/CFT framework beyond its Austrian transposition, including AMLD5/6, the forthcoming AML Regulation (AMLR), and FATF Recommendations as applied to crypto-asset service providers
Experience liaising with the Austrian Financial Intelligence Unit (Geldwäschemeldestelle) or an equivalent FIU, including suspicious transaction reporting
Strong understanding of regulatory obligations under MiCA/MiCAR and the Austrian legal framework applicable to CASPs, in particular:
Finanzmarkt-Geldwäschegesetz (FM-GwG) - the Austrian Financial Markets Anti-Money Laundering Act; under Art 23 FM-GwG, the Management Board holds overall responsibility for establishing and resourcing adequate AML/CFT internal controls.
Wertpapieraufsichtsgesetz 2018 (WAG 2018) and Zahlungsdienstegesetz 2018 (ZaDiG 2018), relevant to internal audit, governance, and conduct obligations applied to the Company.
Sanktionengesetz (SanktG) and related EU/Austrian sanctions and restrictive measures frameworks.
Austrian Criminal Code (Strafgesetzbuch, StGB) and Finanzstrafgesetz (FinStrG), relevant to personal integrity and "no criminal record" fit & proper requirements.
Wirtschaftliche Eigentümer Registergesetz (WiEReG), relevant to beneficial ownership disclosure obligations of the Company's management.
FMA Rundschreiben (circulars) on internal organisation, risk analysis, and reporting obligations.
Being subject to approval by the FMA as fit and proper, as part of the licensing and ongoing supervisory process.
Demonstrated personal and professional integrity.
No criminal record or history of bankruptcy.
Excellent leadership, strategic thinking, and decision-making skills.
Fluency in English and German (German is the FMA's official working language for supervisory correspondence, submissions, and on-site meetings).
The candidate must reside in Austria and actively participate in day-to-day management. In line with the Company's Governance Policy, the Management Board must at all times include at least two managing directors resident in the EU and approved fit & proper by the FMA, with at least one managing director readily accessible to the FMA at all times and at least one accessible to staff at the Company's seat; managing directors must coordinate leave and travel so both requirements remain met.
Willingness and ability to act jointly with the second managing director in representing the Company (four-eye principle) in line with the Company's Articles of Association and Austrian corporate law.
Responsibilities
Define and implement the strategic direction of the company in alignment with MiCA requirements.
Ensure operational efficiency and scalability of services related to crypto-asset trading, custody, and exchange.
Lead high-level business decisions and ensure the financial sustainability of the business.
Supervise the preparation of annual reports, board minutes, and oversee external and internal audits.
Ensure full and ongoing compliance with the MiCA Regulation, Austrian FMA guidelines, and related EU directives (e.g., AMLD5, PSD2 and DORA), as well as the Austrian FM-GwG, WAG 2018, ZaDiG 2018, SanktG, and WiEReG.
Act as the principal point of contact for the regulator, including serving as the managing director designated as readily accessible to the FMA and able to provide requested information at all times, per the Company's Governance Policy.
Take direct ownership of the Company's AML/CFT compliance framework, ensuring the adequacy of customer due diligence, transaction monitoring, screening, and suspicious activity/transaction reporting processes, in close coordination with the AMLO and the Chief Compliance Officer.
Approve and periodically review the Company's Customer and Country Risk Assessment Methodology and business-wide ML/TF risk assessment, and ensure the AML/CFT function is adequately resourced as required under Art 23 FM-GwG.
Ensure timely and accurate reporting to the Austrian Financial Intelligence Unit (Geldwäschemeldestelle) and full cooperation with law enforcement and regulatory requests relating to money laundering, terrorist financing, and sanctions.
Ensure robust implementation of sanctions screening and asset-freezing obligations under SanktG and applicable EU restrictive measures regulations.
Serve as escalation point for material AML/CFT findings, ensuring timely internal escalation to the Management Board and, where legally required, external reporting to competent authorities.
Co-chair, together with the other managing director, the bi-weekly Management Board meetings, covering AML/CFT/sanctions matters, business and financial reports, cybersecurity, licensing updates, and HR matters, and ensure minutes are produced and circulated.
Ensure the company maintains effective governance, risk, and compliance frameworks, including upholding the Company's Fit & Proper Policy for initial and ongoing suitability assessments of managing directors and Key Function Holders.
Oversee the management of prudential safeguards, asset segregation, and security of client funds and crypto-assets.
Regularly review the Company's Articles of Association and, where applicable, Management Board by-laws to ensure continued compliance with Austrian and EU regulatory requirements
Represent the company to stakeholders, partners, regulators, and investors, acting jointly with the second managing director (four-eye principle) for acts of representation.
Sign regulatory submissions and disclosures as required under MiCA, FM-GwG, and national corporate law.
Maintain transparency and timely communication with shareholders and board members.
Guide the launch of a new business line in the region.
Working terms
Immerse yourself in Crypto:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions and an inspiring environment to help you thrive.
25 business days of paid leave.
Additional days off for national holiday
For this position, a minimum monthly salary in accordance with the Collective Agreement for Employees in Information and Consulting is foreseen. Overpayment in line with market standards, depending on your qualifications and professional experience, is intended.
Location: Global, EU
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you: join us as a !
Requirements
We're looking for a Senio/Staff-level engineer with an open mind and a builder's instinct - someone who goes beyond executing tasks and is ready to own the High-Performance practice end-to-end: establish engineering processes, drive R&D, evaluate and champion new technologies, and lead their adoption in production.
The ideal candidate can bridge the gap between business requirements for low latency and high throughput and the realities of existing infrastructure - translating "we need to be faster" into an actionable technical roadmap. You bring a fresh perspective, know how to organize the work, and are equally comfortable optimizing a hardware parameter and presenting a strategy to stakeholders.
We expect 5+ years of hands-on experience as a DevOps/SRE/Systems Engineer in performance-critical environments - and the maturity to grow yourself and grow a team around you.
Linux:
Advanced administration and OS-level tuning — real-time OS configurations, cgroups, CPU isolation, memory management, and low-level network stack configuration.
Hardware Internals:
Deep understanding of CPU power and performance states (C/P-states), Hyper-Threading / SMT trade-offs, TX/RX ring configuration, and the full data path from NIC through PCIe to memory and CPU. Ability to reason about and tune each stage of that path under production load.
Networking & TCP Internals:
Deep knowledge of TCP/IP — congestion control, ACK behavior, buffer tuning, and protocol-level latency sources. Strong Linux networking fundamentals: low-latency NIC configuration, bypass networking technologies (DPDK, RDMA), and market connectivity (multicast feeds, co-location networks, VPNs).
Performance Engineering:
Practical experience profiling latency-sensitive systems; familiarity with tools such as perf, flamegraph, strace, tcpdump, eBPF, and hardware performance counters.
Containerization:
Deep knowledge of Docker and Kubernetes, including low-overhead deployment patterns and performance trade-offs of containerized workloads.
IaC:
Proven track record with Ansible, Terraform, and Helm in production environments.
Monitoring:
Hands-on experience with the Prometheus / Grafana stack; ability to build latency-aware dashboards and alerting (P99, jitter, throughput KPIs).
Scripting:
Solid scripting in Bash and Python; Golang is a strong plus given its role in systems tooling.
CI/CD & Secret Management:
Strong grasp of CI/CD pipelines with experience integrating performance validation stages; familiarity with Vault for secrets management.
Security:
Understanding of DevSecOps principles and Kubernetes security policies.
Key Performance Metrics You'll Work With
Latency Distribution
- P99 / P99.9 across the tick-to-trade path, using hardware-level timestamps (NIC/PTP).
Jitter
- variance between min/max latency, measured over large sample sets in live market conditions.
Throughput
- messages per second (orders + cancels) under exchange burst scenarios.
System Reliability
- сontinuous monitoring of uptime
Extra Credit / Big Pluses
Hands-on experience with kernel-level optimization: syscall reduction, network stack bypass (DPDK, RDMA, Solarflare OpenOnload).
Background in HFT, algorithmic trading, or other ultra-low-latency production environments.
Experience with hardware timestamping, PTP/IEEE 1588, and precision time synchronization.
Familiarity with colocation operations and exchange connectivity (cross-connects, proximity hosting).
Proven SRE track record with formal SLO/error budget frameworks in latency-sensitive contexts.
DevSecOps: vulnerability scanning, Zero Trust, RBAC, and secure delivery pipelines.
Understanding of business processes in FinTech, crypto, or electronic trading.
Responsibilities
Low-Latency Infrastructure Ownership:
Design, deploy, and continuously optimize infrastructure for latency-sensitive trading systems — market data handlers, order/deal gateways, and risk check engines. Own the full stack from bare metal to application delivery. Define and maintain a reference architecture for low-latency connectivity when onboarding new trading venues, including reproducible configuration baselines, validation procedures, and performance acceptance criteria — so every new venue goes live on a proven, optimized stack.
Cloud & Hybrid Network Connectivity:
Design, implement, and maintain complex low-latency network solutions for cloud provider interconnects - including cross-connects and Direct Connect / ExpressRoute links between cloud regions, hybrid on-premise/cloud topologies, and high-throughput inter-server fabrics. Ensure both latency minimization and fault tolerance at every layer: physical redundancy, failover routing, and path diversity across providers and regions.
Hardware & OS Stack Tuning:
Go deep on the full hardware and OS stack - CPU pinning, C/P-states, HT/SMT configuration, NUMA topology, IRQ affinity, TX/RX ring sizing, NIC offloading, and network stack bypass (DPDK/RDMA where applicable). Understand the complete data path from NIC through PCIe to memory and CPU - and optimize every hop.
Infrastructure as Code (IaC):
Automate provisioning and configuration of high-performance environments using Ansible, Terraform, and Helm - with performance reproducibility as a first-class requirement.
Latency Profiling & Benchmarking:
Systematically profile and debug latency hotspots across the full execution path. Establish and maintain SLA/SLO targets; track P99/P99.9 distributions, jitter, and throughput - not just averages.
CI/CD for Performance:
Build and maintain CI/CD pipelines that include automated latency regression testing, so performance degradations are caught before they hit production.
Monitoring & Observability:
Design and operate comprehensive latency monitoring and alerting systems (Prometheus, VictoriaMetrics, Grafana) - including hardware timestamping (NIC/PTP) and fine-grained performance telemetry.
Colocation & Network Placement:
Research, evaluate, and manage optimal server placements - colocations, cross-connects, proximity hosting. Work closely with network and infrastructure teams to minimize physical and logical distance to exchanges.
High Availability & DRP:
Design systems that maintain stability and reliability under peak load while continuously pushing latency lower - zero regressions, always.
Cross-Team Collaboration:
Work alongside algo developers, quant teams, and network engineers to ensure trading strategies execute with minimal infrastructure overhead.
Working terms
Immerse yourself in Crypto & Web3:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions, and an inspiring environment to help you thrive.
24 calendar days of paid leave.
Additional days off for national holidays.
With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
Location: Global, EU
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you: join us as a Middle DevOps !
Requirements
We're looking for candidates with
3+ years
of hands-on experience as a DevOps / SRE and deep expertise in the following technologies:
Linux:
Advanced administration and OS-level tuning.
Containerization:
Deep-dive knowledge of Docker and/or Kubernetes.
IaC:
Proven experience with Ansible, Terraform, Helm.
Network:
Solid networking skills on Linux, including VPN solutions, Proxies, and Web servers.
Monitoring:
Practical experience with the Prometheus Stack and Grafana.
Scripting:
Proven track record writing scripts in Bash, Python (Golang is a nice-to-have/big plus).
CI/CD:
Strong grasp of core CI/CD tools and experience with secret management using Vault
Security:
Understanding of DevSecOps principles and hands-on experience configuring security policies in Kubernetes.
Extra Credit / Big Pluses
Linux: Deep-dive into kernel-level optimization, from syscalls to network card tuning.
Experience operating High Availability / Low Latency solutions.
Background in building and operating Big Data and Data Analytics platforms.
Understanding of business processes in the FinTech/Banking/Crypto sector.
Proven track record as an SRE.
DevSecOps: Vulnerability detection, enforcing security best practices (Zero Trust, RBAC, secure code delivery), and experience with scanning tools (Trivy or Snyk).
Responsibilities
Hybrid Infrastructure:
Get your hands dirty with both cloud providers and bare-metal servers. This includes administering Linux servers (Ubuntu, CentOS, RHEL), incident resolution, and troubleshooting.
A high-level understanding of the Linux stack:
Skills in working with files and scripts in Linux, and an understanding of the principles of security, account management and access control.
Infrastructure as Code (IaC):
Automating deployment and configuration using Ansible, Helm, and Terraform.
CI/CD:
Building and maintaining rock-solid CI/CD pipelines.
Monitoring & Observability:
Setting up and optimizing comprehensive monitoring and logging stacks (Prometheus, VictoriaMetrics, GrafanaLabs stack, ELK stack).
High Availability & DRP:
Designing and implementing architecture that adheres to principles of High Availability (HA), scalability, and Disaster Recovery Planning (DRP).
Working terms
Immerse yourself in Crypto & Web3:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions, and an inspiring environment to help you thrive.
24 calendar days of paid leave.
Additional days off for national holidays.
With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
Location: Global, EU
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you: join us as a DevOps Engineer with Big Data Skills!
Requirements
We're looking for a DevOps engineer with 4+ years of hands-on experience, at least 2 of them spent building and running data or analytics infrastructure. You've designed systems that move, store, and serve data at scale. Warehouse maintenance is part of your daily routine, and writing Python, Bash, or SQL scripts is second nature. You treat data security as a core responsibility: you protect confidentiality, enforce zero-trust, least-privilege access, and automate everything you touch. Solid IaC skills are a must.
IaC & CI/CD:
Production experience with Terraform, Ansible, and Helm, plus CI/CD systems (GitLab CI, GitHub Actions, Jenkins, or ArgoCD). We expect you to design pipelines, not just use them.
Containerization:
Working knowledge of Docker and Kubernetes, including running data workloads on it (like Spark on Kubernetes, stateful services, operators).
Cloud:
Solid experience with AWS (S3, EC2, EMR, Redshift, Glue, IAM) or an equivalent cloud provider.
Linux & Networking:
Solid Linux administration skills and foundational networking knowledge relevant to distributed systems.
Analytical Databases:
Hands-on operation of ClickHouse and/or the Hadoop ecosystem (HDFS, Hive, YARN), including cluster setup, tuning, and scaling.
Data Warehouses:
Practical experience with Snowflake or Redshift, covering warehouse sizing, workload management, performance tuning, and cost control.
Large Databases:
Experience administering databases at terabyte scale: replication, backup and restore strategies, partitioning, and migrations with minimal downtime.
SQL & Scripting:
Strong SQL skills, including reading execution plans and optimizing heavy queries. Confident in Python and Bash for automation, data parsing, and investigation.
Data Lakes & Object Storage:
Working knowledge of S3-compatible storage, columnar formats, partitioning strategies, and data lifecycle management.
Orchestration & Streaming:
Familiarity with Airflow (or similar orchestrators) and Kafka, and how they fit into data pipelines.
Extra Credit / Big Pluses
Experience with Tableau, Power BI, Looker, Superset, or similar BI tools, including administration, performance tuning, and data source design.
Hands-on experience with dbt and analytics engineering practices.
Experience with open table formats (Apache Iceberg, Delta Lake, Hudi) and query engines like Trino/Presto or Athena.
FinOps experience in data platforms: managing Snowflake credits, Redshift clusters, and storage costs at scale.
Spark performance tuning and job optimization.
Change data capture (CDC) with Debezium or similar tools.
Data quality tooling (Great Expectations, Soda) integrated into CI/CD.
Golang or Rust tooling experience.
Knowledge of data governance and compliance (GDPR, data retention, PII handling).
Understanding of business processes in the FinTech/Banking/Crypto sector.
Responsibilities
Infrastructure Ownership:
Own the infrastructure behind our data and analytics platform, from provisioning to daily operations. Keep it reliable, scalable, and cost-efficient as data volumes grow.
Infrastructure as Code:
Provision and configure all data infrastructure with Terraform, Ansible, and Helm.
CI/CD Pipelines:
Build and maintain delivery pipelines for both infrastructure and data code (ETL jobs, Airflow DAGs, dbt models, schema migrations), with automated testing, safe rollouts, and fast rollback.
Database & Warehouse Operations:
Maintain ClickHouse, Snowflake, Redshift, and вPostgreSQL at multi-terabyte scale, handling replication, backups, upgrades, capacity planning, and disaster recovery.
Data Lake Storage:
Manage S3-compatible data lake storage, including partitioning, file formats, and lifecycle policies.
Automation & Script Optimization:
Refactor and automate Python, Bash, and SQL scripts to cut runtimes and eliminate manual work.
Performance & Cost:
Right-size clusters and warehouses, tune heavy queries, and keep compute and storage spend under control.
Monitoring & Alerting:
Cover data infrastructure with metrics, logs, and alerts for cluster health, pipeline SLAs, and job failures.
Security & Access Control:
Enforce least-privilege access, secrets management, encryption, and auditability for sensitive data.
BI Infrastructure:
Support the infrastructure behind Tableau or similar BI tools.
Big Data Platforms:
Deploy, tune, and troubleshoot Hadoop, Spark, and Kafka clusters in production.
Collaboration:
Work with data engineers, analysts, and developers to turn their workloads into solid infrastructure decisions.
Security & Access Control:
Implement role-based access, secrets management, encryption at rest and in transit, and auditability for sensitive datasets in line with regulatory requirements.
Working terms
Immerse yourself in Crypto & Web3:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions, and an inspiring environment to help you thrive.
24 calendar days of paid leave.
Additional days off for national holidays.
With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
Location: Global, EU
We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you: join us as a Senior DevOps!
Requirements
We're looking for candidates with 5+ years of hands-on experience as a DevOps / SRE and deep expertise in the following technologies:
Linux:
Advanced administration and OS-level tuning — real-time kernels, process scheduling, memory management, cgroups, CPU isolation, and I/O optimization.
Cloud platforms:
Understanding of and experience in building complex systems focused on high availability (HA), low latency and high-performance computing (HPC)
Networking:
Deep understanding of TCP/IP, UDP, multicast, Ethernet, VLANs, and PTP at the wire level. Experience with low-latency network configurations and familiarity with kernel bypass technologies (DPDK, RDMA) is a strong plus.
Containerization:
Deep-dive knowledge of Docker and Kubernetes, including performance trade-offs of containerized workloads and low-overhead deployment patterns.
IaC:
Proven experience with Ansible, Terraform, and Helm in production environments.
Hardware Performance:
Working knowledge of how CPUs, NIC queues, memory, and storage behave under pressure. Hands-on experience with hardware tuning (BIOS configs, CPU isolation strategies, NIC queue management).
Monitoring:
Practical experience with the Prometheus / Grafana stack; ability to build latency-aware dashboards and fire meaningful alerts rather than noise.
Scripting:
Proven track record writing production scripts in Bash and Python. Golang is a significant plus.
CI/CD:
Strong grasp of core CI/CD tools and experience with secret management using Vault.
Security: Understanding of DevSecOps principles and hands-on experience configuring security policies in Kubernetes (Zero Trust, RBAC, secure code delivery).
Databases:
Solid working knowledge of SQL and/or NoSQL databases under operational conditions.
On-Call & Incident Response:
High sense of ownership for production systems — willing to participate in on-call rotations and available to respond to critical incidents outside business hours when the situation demands.
Extra Credit / Big Pluses
Linux: Deep-dive into kernel-level optimization — from syscalls and network card tuning to DPDK or FPGA-based networking.
Proven experience operating High Availability / Ultra-Low Latency solutions in live trading environments.
Experience with hybrid infrastructures (on-premise + cloud) — colocations, cross-connects, and proximity hosting.
Background in building and operating Big Data and Data Analytics platforms.
Understanding of business processes in the FinTech / Banking / Crypto / HFT sector.
Proven track record as an SRE with formal SLO / error budget frameworks.
DevSecOps: Vulnerability detection, enforcing security best practices, and experience with scanning tools (Trivy or Snyk).
Blockchain / crypto-native background is a bonus.
Responsibilities
Hybrid Infrastructure (Baremetal and Clouds):
Administer Linux servers (Ubuntu, CentOS, RHEL), drive incident resolution, and take end-to-end ownership of system reliability.
Low-Latency Systems Operations:
Proactively monitor, troubleshoot, and tune latency-sensitive trading systems and exchange connections across multiple asset classes. You treat P99 latency as a first-class metric.
OS & Hardware Tuning:
Go deep on the Linux stack — CPU pinning, NUMA topology, IRQ affinity, kernel parameter tuning, NIC offloading, and BIOS-level configurations. If it affects the tick-to-trade path, you own it.
Infrastructure as Code (IaC):
Automate deployment and configuration using Ansible, Terraform, and Helm with performance reproducibility as a hard requirement.
CI/CD:
Build and maintain rock-solid CI/CD pipelines (GitLab CI, Jenkins, ArgoCD) including automated performance regression checks.
Monitoring & Observability:
Design and operate comprehensive monitoring and logging stacks (Prometheus, VictoriaMetrics, Grafana, ELK). Build latency-aware dashboards and alerting — P99/P99.9, jitter, throughput, and error rates.
High Availability & DRP:
Design and implement architectures adhering to HA, scalability, and Disaster Recovery principles — zero regressions while continuously reducing latency.
Cross-Team Collaboration:
Partner with quant, trading, and network engineering teams to squeeze every drop of performance from the full stack — from hardware up to application logic.
Working terms
Immerse yourself in Crypto & Web3:
Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
Gain unique experience and be part of global transformations.
Drive Innovations:
Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
Modern equipment.
Comfortable working conditions, and an inspiring environment to help you thrive.
24 calendar days of paid leave.
Additional days off for national holidays.
With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!
WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.
Location: Budapest, Hungary
Blue Projects — Project Manager (Budapest, Hungary)
Blue Projects’ Project Delivery & Engineering team is looking for a Project Manager to join our team in Budapest, Hungary.
About Blue Projects
Blue Projects is a full service Design, Engineering, Project Management and Construction Management company with international experience delivering complex greenfield and brownfield developments for global blue chip clients across retail, commercial and industrial sectors. We operate with a flexible, client focused approach, applying lean design and lean construction methodologies to ensure seamless cross discipline interface management and consistent quality.
With a presence in 53+ countries and 26 offices, our teams have successfully delivered 500+ projects totaling more than €8 billion in value—combining hands on ownership with a culture that prizes safety, down to earth collaboration, and being “always deliver & pleasant to work with.”
Deliver here. Grow here.
We are seeking a passionate Project Manager to support our strategic business growth from our Budapest office, leading industrial construction projects while maintaining control of scope, budget, schedule, technical delivery, stakeholder coordination, quality, and safety.
Role Overview
Working within the Project Management Department, the Project Manager will oversee project planning, budgets, technical challenges, design coordination, procurement support, on-site execution, reporting, compliance, and handover. The role also develops and manages effective relationships with the client team, contractors, subcontractors, suppliers, and other project stakeholders.
Job Description
Define the project scope, objectives, and deliverables in line with client expectations.
Prepare and maintain detailed project plans, schedules, and budgets.
Evaluate project risks and establish appropriate mitigation measures.
Serve as the principal contact for the client, contractors, and other stakeholders.
Coordinate communication so that goals, timelines, responsibilities, and expectations remain aligned.
Arrange and lead regular stakeholder meetings to share progress updates and resolve issues.
Manage and coordinate the design process, ensuring it meets industry standards and client requirements.
Review and approve engineering designs, drawings, and technical specifications.
Coordinate across disciplines to identify and prevent design or execution conflicts.
Assist procurement activities, including vendor selection and contract negotiations.
Track contractor and supplier performance to confirm compliance with agreed terms.
Manage contract variations, claims, and disputes on the client’s behalf.
Oversee on-site project delivery to ensure that work follows design specifications and quality standards.
Carry out site visits to monitor progress and address issues without delay.
Work with construction teams to maintain required safety and compliance standards.
Monitor project expenditure and control costs to prevent budget overruns.
Approve invoices and oversee project financial reporting.
Identify cost-saving opportunities while protecting required quality levels.
Ensure compliance with local regulations, applicable codes, and industry best practices.
Perform regular quality inspections to confirm the integrity of materials and workmanship.
Coordinate audits and maintain the related compliance records.
Manage project changes with clear documentation and communication to all relevant parties.
Review and adjust schedules and budgets when the project scope changes.
Produce detailed client progress reports covering milestones, status, and identified concerns.
Maintain complete project records to support transparency and future reference.
Ensure project documentation complies with both company and client standards.
Lead the project handover process, including commissioning and operational readiness.
Coordinate final inspections and formal client acceptance.
Qualifications
Demonstrated experience as a construction project manager, with a focus on industrial projects.
Strong understanding of construction methods, materials, and project management principles.
Knowledge of the food industry, manufacturing and packaging processes, layouts, and technical specifications.
Familiarity with quality, health, and safety standards.
Good working knowledge of Microsoft Office.
Excellent command of English.
Familiarity with construction and project management software.
Excellent communication and negotiation capabilities.
Strong organizational and time-management skills.
A collaborative team player with leadership ability.
BSc/BA in engineering, building science, or another relevant field.
PMP or an equivalent certification is considered an advantage.
Availability for business travel or relocation.
Additional Information
Career growth & well being
At Blue Projects, you’ll join a smart, open and communicative team with access to Online Learning Platforms, psychological and well being services, and an Employee Assistance Program.
Global mobility
Opportunities for international assignments aligned to our Global Mobility Policy, with clear, equitable and standardized terms and conditions for short and long term engagements.
Our culture
We value safety, integrity, flexibility, and being great partners to our clients—operating with hands on ownership and a down to earth, high performance mindset.
Inclusion & Equal Opportunity
Blue Projects is committed to inclusion, dignity and respect, with zero tolerance for bullying, harassment or discrimination. We provide impartial support mechanisms and clear procedures to ensure a respectful workplace for all colleagues, contractors and agency workers.
GDPR & confidentiality
By applying, you consent to the use of your personal data strictly for recruitment purposes, in accordance with our GDPR practices; access is limited to authorized staff and handled confidentially.
About Blue Projects
Formed in Romania in 2007, Blue Projects brings together dedicated and experienced engineers, architects and project managers with a track record of delivering complex, fast track developments worldwide. Our brand personality is dynamic and client oriented, focused on creating a memorable, meaningful and contemporary impact—supported by consistent standards and identity.
How to apply
Please submit your CV. Shortlisted candidates will be contacted to discuss next steps.
Location: EMEA; Hungary; Portugal; Spain; Poland
Workplace: Remote
✨ ONE PLATFORM, A WHOLE WORLD OF OPPORTUNITY
The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere.
We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing:
- Ranked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies https://www.oysterhr.com/library/oyster-hr-named-10-of-americas-top-worktech-companies-of-2026-by-time
- Named one of America's Greatest Startup Workplaces 2026 https://www.oysterhr.com/library/oyster-2026-newsweek-award by Newsweek
- A G2 Spring 2026 Leader https://www.oysterhr.com/library/oyster-named-best-roi-for-any-global-employment-platform-for-g2-spring-2026 across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance
- The only B Corp-certified global employment platform ~ independently verified since 2023
Two of those rankings measured our business impact from the outside. One measured how our own people feel about working here. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. They're the same one.
And we're just getting started. If you want to do the best work of your career alongside people who care as much as you do, we'd love for you to apply.
THE ROLE
Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience for our new hire, this role requires you to be currently based within the EMEA region.
Ever built an automation that saved hours of manual work, only to discover the real problem was the process itself?
That's exactly the kind of challenge you'll tackle at Oyster.
We help companies employ people across dozens of countries. Behind every successful payroll cycle are hundreds of details that need to be right: benefits, expenses, time off, timesheets, salary changes, and country-specific requirements.
The challenge? Not all that information arrives neatly packaged. Some comes through payroll platforms and service systems. Other details are buried in emails, contracts, receipts, attachments, or requests that need a human to make sense of them.
Your job is to turn that complexity into reliable, automated workflows.
You'll identify what's slowing teams down, question whether certain steps are needed at all, and build solutions that turn messy information into accurate, validated, payroll-ready data.
This is a hands-on role where you'll take ownership of defined automation projects, from understanding the problem and building a solution to launching it, monitoring performance, and making improvements.
You'll work with tools like n8n, Alteryx, SQL, APIs, and AI, but you won't be expected to use AI for everything. Sometimes the smartest solution is a simple rule, a better process, or preventing an issue before it happens.
And because your work directly affects people's pay, getting things right matters just as much as making them faster.
The goal? Less repetitive work, fewer avoidable issues, and smoother, more predictable payroll cycles across countries.
HERE'S WHAT YOU'LL BE WORKING ON:
- Understand what really happens behind the scenes. Map payroll processes from start to finish, including how information moves between systems, where validation and calculations happen, what needs reconciling or reporting, and how deadlines, country-specific rules, and exceptions affect the process.
- Find the work worth automating. Identify repetitive tasks, manual checks, and recurring problems. Use data to assess their impact on customers and Team Members, how often they happen, the risks involved, implementation effort, and whether a solution can work across countries.
- Fix the process, not just the task. Question unnecessary steps and look for ways to prevent missing information, avoidable requests, and errors before they reach payroll.
- Turn expert knowledge into reliable rules. Work with payroll and operations specialists to translate complex policies and requirements into clear, documented, version-controlled logic, including effective dates and required data.
- Put AI to practical use. Use large language models (LLMs) to understand requests, extract information from documents and emails, and direct cases to the right place. Build validation checks so AI-generated outputs are verified before they affect payroll.
- Build automations that actually run. Create, connect, and maintain workflows using n8n, Alteryx, and LLM-based tools, integrating service platforms, payroll systems, databases, APIs, and internal tools.
- Know when not to automate with AI. Choose between rule-based logic, workflow automation, AI, and human review depending on the task. Keep predictable legal and policy requirements in transparent, auditable rules, and document your decisions.
- Build reliability into every workflow. Include audit trails, error handling, alerts, exception queues, and appropriate approval controls. Make sure records are never silently changed, dropped, or excluded.
- Test before it matters. Build prototypes quickly, then test them against real payroll scenarios, unusual cases, and exceptions. Use shadow testing and parallel runs before introducing changes that affect live payroll.
- Make payroll operations more proactive. Automate timely information sharing, payroll-input checks, the identification of exceptions that affect pay, and reconciliation between payroll and invoices.
- Own what happens after launch. Track performance, measure whether automations deliver the expected improvements, troubleshoot issues, and improve or retire solutions that aren't working.
- Work with the teams building the bigger picture. Partner with Product, Engineering, and Data when a problem needs a lasting platform-level solution. Turn operational insights into clear requirements and working examples they can build on.
- Handle sensitive information responsibly. Apply privacy, security, and responsible-AI standards, especially when working with health, leave, or other sensitive payroll information. Make sure uncertain or compliance-sensitive cases reach the right people for review.
You'll likely enjoy this role if you like getting into the details of how things work, spotting opportunities others miss, and building solutions yourself.
HERE'S THE EXPERIENCE WE'RE LOOKING FOR:
- 3+ years of relevant experience in operations automation, process improvement, business or process analysis, payroll operations, internal tooling, or a similar field.
- You've built automations yourself. You've taken workflows into production using tools such as n8n, Alteryx, Make, Zapier, Power Automate, or similar, and have experience keeping them running. We're looking for someone who builds, not just someone who designs or documents solutions.
- You've used LLMs to solve practical problems. You know how to turn unstructured text or documents into usable data and can recognise when a simpler, rule-based solution is the better choice.
- You're comfortable connecting systems. You've worked with APIs, webhooks, and integrations to get different tools and data sources working together.
- You know your way around SQL and data. You can investigate, combine, validate, and analyse information from multiple sources, even when the underlying data is complex.
- You can bring structure to messy processes. You're able to turn inconsistent inputs, unusual cases, and complicated requirements into clear rules and data requirements.
- You take accuracy seriously. You understand the importance of checks, controls, and investigating discrepancies, particularly when errors could affect someone's pay.
- You can explain technical ideas clearly. You're comfortable working with non-technical colleagues, asking the right questions, and constructively challenging requests when automation isn't the best answer.
- You take ownership beyond the build. You can move from identifying a problem through implementation, testing, launch, monitoring, and ongoing maintenance.
YOU DON'T NEED TO TICK EVERY BOX BELOW, BUT ANY OF THESE WOULD HELP YOU GET UP TO SPEED:
- Experience with multi-country payroll, Employer of Record (EOR) services, finance operations, or HR operations.
- Understanding of payroll concepts such as gross-to-net calculations, payroll cut-offs, statutory deductions, taxable benefits, expense taxability, and reconciliation.
- Experience building tools that validate or reconcile payroll or financial data.
- Familiarity with Zendesk or other customer service platforms and their automation capabilities.
- Hands-on experience with n8n or Alteryx specifically, although comparable automation tools are equally relevant for the core requirements.
- Experience with prompt design, AI agents, or retrieval-augmented generation (RAG) workflows.
- JavaScript or Python skills for data transformations.
- Experience measuring operational improvements through metrics such as first-time accuracy, processing time, service-level performance, or error rates.
THIS MIGHT NOT BE RIGHT FOR YOU IF...
- You'd rather design automation strategies or workflows than build, launch, and maintain them yourself.
- You prefer using AI for every problem, even when a straightforward, auditable rule would be more reliable.
- You measure success mainly by speed or the number of automated tasks, rather than accuracy, proper approvals, and resolving discrepancies.
- You don't enjoy digging into complicated processes, inconsistent information, or country-specific exceptions.
- You're looking for full ownership of company-wide automation strategy. Here, you'll own clearly defined projects and work closely with operational specialists and engineering teams on broader changes.
HOW WE WORK TOGETHER AT OYSTER
Our values guide the work we do, the decisions we make, and the culture that makes Oyster what it is. We make it happen—progress is our default setting. We drive change, we build and give trust, and we move as one united team.
Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. Everything we do ladders up to our mission. We embrace asynchronous, collaborative work and share how we operate in the Oyster Public HQ https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d so other global teams can learn from us.
HOW YOU WORK
With diverse locations, cultures, and needs, we created How YOU Work; https://oysterhr.notion.site/How-YOU-work-ac16c1932e314ffd8cb693e332458395 a program supporting your whole human experience at Oyster:
- Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere.
- Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country.
- Mental health support: Access Plumm https://oysterhr.notion.site/Plumm-3b5e7e70dec6428e975f68f25972cfb7, our mental well-being service.
- Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet to spend on a wide range of options.
- Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally.
- WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly.
✨ THE BEST JOBS SHOULD BE AVAILABLE TO EVERYONE
We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment.
Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations.
Our available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers http://www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline https://faceup.com/c/8tpzyyye.
Location: United Kingdom, London
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
PlayStation Studios is the game development division of Sony PlayStation and is responsible for developing some of the most recognisable and ambitious console games and franchises on PlayStation, including The Last of Us, Horizon, Spider-Man, God of War, Helldivers and Gran Turismo.
We work with some of the best game studios in the world, and use data to help them make their games even better. We provide end-to-end analytics services for PlayStation Studios and use data to help them in the game development lifecycle. We are looking for talented people to join us in pushing the boundaries of game analytics for PlayStation games.
This role offers a flexible hybrid working arrangement, with most time spent working remotely unless you prefer to come into the office. We attend the office for key moments that matter, such as important team meetings, collaboration sessions and business activities where in-person engagement is beneficial.
Role Overview:
As a Lead Data Engineer, you’ll work in our cross-disciplinary Data Platform team to ingest and process high-volume data. You’ll work closely with our Game Analytics analysts and analytics engineers, who use this data to gain valuable insights both during game development and post-launch. As a lead, you’ll scale our platform and help us define its technical direction, expand its reach, and help define and build the future of analytics for PlayStation games.
What you’ll be doing:
Own parts of our pipeline, and drive improvements to achieve our technical and business goals.
Build supporting services for our pipeline, for example working on integrations with in-game maps and video tooling.
Integrate our data collection platform and our BI tools to enable studio self-service.
Work closely with the Devops team, our analytics engineers, and stakeholders across the studio business group.
Focus on improving data quality, lineage and observability.
Support our existing tooling, improving quality and documentation.
Be a technical expert and share than knowledge with your colleagues.
What we’re looking for:
You have experience building and owning Data Pipelines for high-throughput streaming and batch data.
You are adept at writing code in Go or write Python with a willingness to learn Go.
You are experienced in building robust, scalable, and resilient services.
You can demonstrate measurable impact that you have made in your current and previous roles.
You enjoy solving data problems, and can take responsibility for quality, investigations and remediation.
Experience with cloud data services. We use AWS data and analytics services, such as Amazon S3, Redshift, Kinesis, Data Firehose, Athena and AWS Glue.
Nice to have:
Has made use of AI during the development cycle, including use of Claude Code, Codex or other harnesses.
Experience with near real-time data processing, querying and visualisation.
Experience with Omni Analytics, or a similar BI tool (Looker, Tableau etc).
GitHub and GitHub Actions experience.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Kuala Lumpur, Malaysia
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents.
You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future.
What You’ll Be Doing
Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations.
Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification).
Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements.
Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams.
Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction.
Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements.
Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume.
Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them.
Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users.
Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas.
If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up.
What We Look For In You
Experience & Industry Knowledge
5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services.
Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes.
Experience working with or leading offshore support teams in a high-growth or regulated environment.
Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops.
Skills & Competencies
Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management.
Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams.
Operationally minded — you're a problem-solver who can turn user pain points into action plans.
Process-driven — capable of designing and implementing SOPs and knowledge base content.
Excellent communicator — able to distill regulatory complexity into practical CS guidance.
Analytical — confident using data and KPIs to improve customer outcomes and support operations.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Singapore, Singapore
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents.
You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future.
What You’ll Be Doing
Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations.
Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification).
Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements.
Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams.
Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction.
Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements.
Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume.
Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them.
Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users.
Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas.
If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up.
What We Look For In You
Experience & Industry Knowledge
5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services.
Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes.
Experience working with or leading offshore support teams in a high-growth or regulated environment.
Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops.
Skills & Competencies
Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management.
Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams.
Operationally minded — you're a problem-solver who can turn user pain points into action plans.
Process-driven — capable of designing and implementing SOPs and knowledge base content.
Excellent communicator — able to distill regulatory complexity into practical CS guidance.
Analytical — confident using data and KPIs to improve customer outcomes and support operations.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Tas-Sliema, Malta; Sofia, Bulgaria; London, United Kingdom
Workplace: hybrid
EveryMatrix
is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to
300 customers worldwide.
But that's not all! We're not just about numbers,
we're about people
. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork.
Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.
We are looking for a skilled and highly driven Senior Casino Account Manager on Malta!
About the job:
In this role, you will be responsible for managing and growing strategic operator relationships, ensuring clients maximize the value of our casino portfolio while driving revenue growth, retention, and long-term partnerships. You will work closely with operators to develop commercial strategies, optimize game performance, coordinate successful game launches, and identify new business opportunities. You will collaborate cross-functionally with Product, Sales, Integrations, Compliance, Legal, Vendor Management teams to deliver an exceptional customer experience. This is an ideal opportunity for someone with a strong background in iGaming, outstanding relationship management skills, and a passion for delivering measurable business results.
Key Responsibilities:
Manage a portfolio of strategic casino operator accounts, acting as the primary commercial point of contact.
Build and maintain long-term relationships with key stakeholders across client organizations.
Develop account strategies to drive revenue growth, player engagement, and market expansion.
Identify upselling and cross-selling opportunities across the casino product portfolio (Engage Suite Products and 3rd party Casino Products).
Monitor account performance using commercial and operational KPIs, providing data-driven recommendations to improve results.
Coordinate the successful launch of new games, promotional campaigns, and product features.
Conduct regular business reviews with clients, presenting performance insights and strategic vendor recommendations.
Resolve commercial and operational issues proactively while maintaining high levels of customer satisfaction.
Monitor market trends, competitor activity, and regulatory developments to identify new opportunities.
Represent the company at industry conferences, client meetings, and networking events when required.
Mentor junior account managers and contribute to best practices within the Casino Commercial team.
Requirements:
Essential 5+ years of experience in Account Management, Commercial Management, within the iGaming industry.
Strong understanding of online casino products, game content, player behavior, and operator business models.
Proven track record of managing high-value B2B accounts and delivering commercial growth.
Excellent relationship-building, negotiation, and stakeholder management skills.
Strong commercial acumen with the ability to interpret data and translate insights into business opportunities.
Experience working with commercial reporting tools.
Strong communication and presentation skills.
Ability to manage multiple priorities in a fast-paced, international environment. Willingness to travel internationally when required.
Preferred Experience working for a platform provider, aggregator.
Knowledge of regulated iGaming markets and compliance requirements.
Experience launching casino content, promotional tools, or gamification features. Familiarity with BI tools such as Power BI.
Additional European language skills are advantageous.
Key Competencies
:
Strategic relationship management
Commercial negotiation
Revenue growth and account development
Customer success
Analytical thinking
Problem solving Influencing and stakeholder management
Presentation and communication
Planning and organization
Collaboration and teamwork
Adaptability and resilience
Success in this role will be measured by:
Revenue growth across managed accounts.
Client retention and satisfaction.
Successful delivery of game launches and commercial initiatives.
Growth in wallet share and cross-selling opportunities.
Achievement of commercial KPIs and revenue targets.
Strong internal collaboration and operational excellence.
Here's what we offer:
Start with a competitive number of annual leave days, increasing as you grow with us.
Private Medical Subscription.
3 sick leave days per year, no doctor's note required.
Access to online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
Gym membership.
Meal allowance.
Support for New Parents:
21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.
Our office perks include parking, on-site massages, and frequent team-building activities in various locations. And did we mention our amazing office space complete with its own pool?
At
EveryMatrix,
we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!
EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.
Workplace: fully
At Utorg, we are reshaping the future of Fintech by seamlessly integrating traditional finance with cutting-edge blockchain technology.
Our innovative products create new opportunities for both users and businesses. We are an ambitious, international team driven by curiosity, innovation, and a vision for a decentralized future. If you are a proactive problem-solver who is passionate about supporting users and ensuring seamless financial experiences, we invite you to join us on our journey.
As a Payment Support Specialist, you will handle the full cycle of requests from our users and partners.
You will serve as the company’s first point of contact and collaborate closely with developers, testers, and other teams to improve our processes and products. Your expertise will help ensure a positive experience for every user by resolving queries, investigating issues, and working closely with the product and technology teams.
This role offers an opportunity to dive into a complex product involving payment flows, blockchain, and compliance.
You’ll work alongside the people who build these systems, with the team’s full support and all necessary resources.
Proven experience in payment support within Fintech or payments products is required.
Schedule: 3/3 rotation (2 days / 1 night).
Key Responsibilities
Deliver world-class customer support
via email, chat, and ticketing systems in a remote setting.-
Quickly and accurately address payment-related queries
, including transaction status, payment troubleshooting, and general account inquiries.
Clearly explain payment flows, processes, and options to customers
, ensuring clarity and satisfaction at every step.-
Troubleshoot and resolve customer issues
through detailed investigation and collaboration with internal teams.
Document user feedback and work with product teams to continually refine our services.
Maintain accurate records of customer interactions and payment issues in our CRM.
Contribute to developing and improving support documentation and FAQs.
Essential Skills
English language proficiency at B2+ or higher,
plus proficiency in Russian
, with strong written and spoken communication skills.
Strong functional knowledge of payment processes
, including payment gateways, transaction troubleshooting,
and basic financial compliance.
Proven experience in a customer support role, ideally within a fintech, payments, or digital product environment.
Ability to empathize with customers, remain patient under pressure, and deliver clear, structured responses.
Adaptability to rapid change and a proactive attitude towards learning new support tools and payment technologies.
Desirable Experience
Experience with Fintech, cryptocurrency, or other digital payment systems.
Previous experience working remotely or in distributed teams.
Familiarity with support automation tools, knowledge bases, and CRM systems.
Key Soft Skills
Attention to detail and accuracy in problem resolution and communication.
Critical thinking and a structured approach to troubleshooting.
Ability to work independently and as part of an international, collaborative team.
Initiative, flexibility, and a willingness to drive process or product improvements based on customer insights.
Excellent time management skills and resilience in fast-paced environments.
What We Offer
Fully remote work with flexible hours, supporting a diverse and globally distributed team.
Clear opportunities for career growth and professional development within the rapidly expanding fintech space.
A continuous learning environment with access to tools, resources, and guidance from industry experts.
An open and constructive feedback culture, including regular one-on-ones and transparent performance reviews.
The chance to shape how users interact with innovative financial technologies.
Location: Sofia, Bolgaria
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
In this role, you will analyze CAD models and technical drawings, assess manufacturability, calculate costs, and provide DFM feedback to ensure accurate and timely quoting for our customers.
This position combines deep technical expertise in manufacturing processes with strong analytical and communication skills.
How You’ll Contribute:
Analyze drawings and CAD models (in English)
Calculate manufacturing costs (materials, machining hours, post-processing)
Provide recommendations on manufacturing processes where needed
Document and transfer calculations to the Sales/Commercial team
Review 3D models and 2D drawings for quoting and manufacturability feedback
Organize RFQs and clarify details with Sales and Engineering teams
Maintain quote databases and ensure timely updates
Deliver high-quality and accurate quotes ideally within 1–2 working hours
Support process automation initiatives and workflow optimization
What You’ll Bring to Xometry:
Education:
Higher technical education (Mechanical/Manufacturing Engineer, Process Engineer, or similar)
Experience:
6+ years of experience in metalworking / mechanical engineering
Technical Expertise:
Expert knowledge of machining and fabrication processes – turning, milling, CNC machining, EDM, laser/waterjet/plasma cutting, sheet metal processing, and welding
Post-Processing Knowledge:
Understanding of post-processing methods – polishing, hardening, heat treatment, anodizing, sand/shot blasting, coatings, and painting
Materials Knowledge:
Knowledge of different materials (metals, plastics, composites) and their processing properties
Language:
English level B2+
Customer Focus:
Customer-oriented mindset and ability to clearly explain technical details
Attention to Detail:
Strong attention to detail and ability to work under time pressure
Technical Fluency:
IT-enthusiast, ready to adopt modern tools and software (CAD/CAM, CRM, cloud systems)
Core Technical Expertise:
Technical drawing interpretation – proficiency 5/5
Tooling & fixture design for machining, assembly, and welding – proficiency 3/5
Manufacturing processes expertise (laser/waterjet cutting, turning, milling, grinding, EDM, sheet metal fabrication) – proficiency 5/5
Coatings and heat treatment – proficiency 3/5
Labor intensity and manufacturability assessment – proficiency 5/5
CAM programming for CNC (SolidWorks, Fusion 360, CypCut) – proficiency 3/5, with readiness for further training
Work Conditions:
Full-time remote work (home office), later hybrid (3 days from office) once the office in Sofia is opened
Flexible schedule aligned with the US Eastern Time Zone
Company-provided desktop PC and monitor
Stable high-speed internet and comfortable workspace required
Holiday Calendar:
EU or local holiday
#LI-Remote
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
Location: Kazakhstan, Georgia, Serbia
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
In this role, you will analyze CAD models and technical drawings, assess manufacturability, calculate costs, and provide DFM feedback to ensure accurate and timely quoting for our customers.
This position combines deep technical expertise in manufacturing processes with strong analytical and communication skills.
How You’ll Contribute:
Analyze drawings and CAD models (in English)
Calculate manufacturing costs (materials, machining hours, post-processing)
Provide recommendations on manufacturing processes where needed
Document and transfer calculations to the Sales/Commercial team
Review 3D models and 2D drawings for quoting and manufacturability feedback
Organize RFQs and clarify details with Sales and Engineering teams
Maintain quote databases and ensure timely updates
Deliver high-quality and accurate quotes ideally within 1–2 working hours
Support process automation initiatives and workflow optimization
What You’ll Bring to Xometry:
Education:
Higher technical education (Mechanical/Manufacturing Engineer, Process Engineer, or similar)
Experience:
6+ years of experience in metalworking / mechanical engineering
Technical Expertise:
Expert knowledge of machining and fabrication processes – turning, milling, CNC machining, EDM, laser/waterjet/plasma cutting, sheet metal processing, and welding
Post-Processing Knowledge:
Understanding of post-processing methods – polishing, hardening, heat treatment, anodizing, sand/shot blasting, coatings, and painting
Materials Knowledge:
Knowledge of different materials (metals, plastics, composites) and their processing properties
Language:
English level B2+
Customer Focus:
Customer-oriented mindset and ability to clearly explain technical details
Attention to Detail:
Strong attention to detail and ability to work under time pressure
Technical Fluency:
IT-enthusiast, ready to adopt modern tools and software (CAD/CAM, CRM, cloud systems)
Core Technical Expertise:
Technical drawing interpretation – proficiency 5/5
Tooling & fixture design for machining, assembly, and welding – proficiency 3/5
Manufacturing processes expertise (laser/waterjet cutting, turning, milling, grinding, EDM, sheet metal fabrication) – proficiency 5/5
Coatings and heat treatment – proficiency 3/5
Labor intensity and manufacturability assessment – proficiency 5/5
CAM programming for CNC (SolidWorks, Fusion 360, CypCut) – proficiency 3/5, with readiness for further training
Work Conditions:
Full-time remote work (home office)
Flexible schedule aligned with the US Eastern Time Zone
Company-provided desktop PC and monitor
Stable high-speed internet and comfortable workspace required
Holiday Calendar:
EU or local holiday
#LI-Remote
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
Location: Sofia, Bulgaria
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
In this role, you will provide technical leadership to the engineering and sourcing teams, ensuring accurate manufacturing cost assessments and high-quality quotations. You will act as the primary technical expert for complex parts and critical commercial opportunities, support customer and manufacturing partner discussions, and help engineers develop their technical expertise.
This position combines strong mechanical and manufacturing engineering knowledge with sound technical judgment, leadership, and communication skills.
How You’ll Contribute:
Provide technical leadership and guidance to engineers involved in sourcing, cost estimation, and quoting
Act as the primary technical expert for complex projects and critical commercial opportunities
Review CAD models and technical drawings to assess manufacturing complexity, feasibility, and production requirements
Guide the selection of manufacturing processes, materials, and post-processing methods
Review and validate the technical content of quotations, including manufacturing assumptions, cost calculations, and specifications
Lead technical discussions with customers and manufacturing partners to clarify requirements, resolve challenges, and align on feasible solutions
Oversee the assignment of technical tags and ensure consistent categorization of parts by process, material, and complexity
Support the team in prioritizing complex requests and resolving technical escalations
Mentor junior engineers, share manufacturing knowledge, and provide constructive feedback on their assessments
Improve technical review practices, quoting consistency, and collaboration between Engineering, Sourcing, and Sales
What You’ll Bring to Xometry:
Education:
Higher technical education in Mechanical Engineering, Manufacturing Engineering, or a related field
Manufacturing Experience:
Proven experience in a manufacturing environment involving complex parts, components, or products
Leadership Experience:
Previous experience as a technical lead, lead engineer, or senior engineer providing guidance to others
Technical Expertise:
Strong knowledge of machining and fabrication processes, including CNC turning and milling, sheet metal processing, cutting, and welding
Cost Estimation:
Experience assessing manufacturing costs, including materials, machining time, tooling, and post-processing
Drawing & CAD Interpretation:
Ability to review 3D CAD models and 2D technical drawings, identify manufacturing challenges, and evaluate proposed solutions
Technical Judgment:
Ability to validate quotations, identify missing information, and explain technical assumptions clearly
Language:
English proficiency at B1–B2 level
Communication:
Ability to lead technical discussions with customers, manufacturing partners, and internal teams
Mentoring:
Ability to support engineers’ development through practical guidance and knowledge sharing
Prioritization:
Ability to remain effective under pressure and manage multiple requests and competing priorities
What We Offer:
Fully remote work at first, later in
Sofia
- hybrid (3 days from office) once the office is opened
Flexible schedule:
Plan your working day around collaboration with teams in the US Eastern Time Zone
Technical ownership:
Take the lead on complex manufacturing challenges and help shape technical decisions
Leadership impact:
Mentor engineers, share your expertise, and improve the way the team works
International collaboration:
Work with colleagues, customers, and manufacturing partners across markets
Company-provided equipment:
laptop
Holiday calendar:
EU or local holidays, depending on your location
Holiday Calendar:
EU or local holiday calendar
#LI-Remote
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
ГибридheadMumbai, India; Delhi, India; Communicate clearly across regional and global time zones, and bring Pinterest’s product and marketing teams the specific asks that unlock growth in India
Paris; London; For senior profiles, we will also consider remote candidates based in France; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
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Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.