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Location: Greater Memphis Area Workplace: onsite About the Opportunity: IDT’s Retail division is looking for an energetic, hybrid Retail Account Manager (RAM). In this role, you won't just manage a route—you will be a growth partner for small businesses. You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory. This role balances the thrill of direct, consultative sales with the stability of consistent account management. In this role, you will: Drive NRS Product Sales: Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts. Manage an Assigned Route: Develop and execute a weekly cycle to visit retail stores on a regular basis, ensuring high customer satisfaction and identifying upsell opportunities. Open New Retail Doors: Actively prospect and go door-to-door to expand IDT and NRS presence in your territory. Onboard & Support Customers: Drive the merchant application process, help store owners understand how to use our services effectively, and provide light troubleshooting/tech support on equipment. Handle Operations & Inventory: Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system. What we are looking for: Experience: 1–2 years of experience in retail sales, outside sales, or customer-facing roles. Prior exposure to Merchant Services, POS implementation, or route sales is a major plus. Language: Bilingual professionals with fluency in both English and Spanish are highly preferred to support our diverse customer base. Mobility: Must have a valid driver's license, a reliable car, and a willingness to travel door-to-door within your assigned territory daily. Tech Savvy: Comfortable using basic MS Office, CRM tools, tablets, and Bluetooth equipment. Traits: A resilient "people person" with sharp attention to detail, strong presentation skills, and the ability to multitask in a fast-paced entrepreneurial environment. We offer you: Competitive Base Salary + uncapped commission structure. Comprehensive mileage and gas reimbursement program. Paid on-the-job training on both NRS tech products and IDT telecom services. Excellent benefits package (Medical, Dental, Vision, Life Insurance, 401k with employer match, and PTO). At IDT, we understand the challenge of being apart from those who matter most. Communicating, transferring money, and mobile phone service must be safe, simple, and affordable. Our flagship brand, Boss Revolution, which includes our International Calling, Mobile Top Up, and Money Transfer services, as well as our Boss Revolution Mobile, net2phone, National Retail Solutions, IDT Express, and IDT Carrier Services divisions all, support IDT’s mission of enabling our customers to keep in touch and share resources with their friends and family around the world.   IDT is listed on the NYSE, employs over 1800 people across 20+ countries, and has revenues in excess of $1.5 billion. Since 1990, IDT Telecom has remained a pioneer in Prepaid VoIP and UCaaS telephony. Today, we are an industry leader in prepaid communication and payment services and are one of the world's largest international voice carriers.   Our National Retail Solutions brand provides a sales management system and POS equipment for small and medium-sized businesses. With the help of NRS, business owners can address a management problem: the product integrates advertising, data analysis, and payment processing. Company: IDT Corporation / National Retail Solutions (NRS) Location: [Insert Territory/Location] Compensation: Competitive Base Salary + Commissions + Mileage/Gas Reimbursement & Full Benefits

Location: Oklahoma City, OK 73008 Workplace: hybrid About the Opportunity: IDT’s Retail division is looking for an energetic, hybrid Retail Account Manager (RAM). In this role, you won't just manage a route—you will be a growth partner for small businesses. You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory. This role balances the thrill of direct, consultative sales with the stability of consistent account management. In this role, you will: Drive NRS Product Sales: Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts. Manage an Assigned Route: Develop and execute a weekly cycle to visit retail stores on a regular basis, ensuring high customer satisfaction and identifying upsell opportunities. Open New Retail Doors: Actively prospect and go door-to-door to expand IDT and NRS presence in your territory. Onboard & Support Customers: Drive the merchant application process, help store owners understand how to use our services effectively, and provide light troubleshooting/tech support on equipment. Handle Operations & Inventory: Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system. What we are looking for: Experience: 1–2 years of experience in retail sales, outside sales, or customer-facing roles. Prior exposure to Merchant Services, POS implementation, or route sales is a major plus. Language: Bilingual professionals with fluency in both English and Spanish are highly preferred to support our diverse customer base. Mobility: Must have a valid driver's license, a reliable car, and a willingness to travel door-to-door within your assigned territory daily. Tech Savvy: Comfortable using basic MS Office, CRM tools, tablets, and Bluetooth equipment. Traits: A resilient "people person" with sharp attention to detail, strong presentation skills, and the ability to multitask in a fast-paced entrepreneurial environment. What we offer: Competitive Base Salary + uncapped commission structure. Comprehensive mileage and gas reimbursement program. Paid on-the-job training on both NRS tech products and IDT telecom services. Excellent benefits package (Medical, Dental, Vision, Life Insurance, 401k with employer match, and PTO). About us: IDT is a Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication, money transfer, and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20+ countries, and have over $1.5 billion in revenues.  Our flagship brand, Boss Revolution, includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDT's mission of enabling people to keep in touch and share resources with family and friends worldwide. Join us! Company: IDT Corporation / National Retail Solutions (NRS) Location: [Insert Territory/Location] Compensation: Competitive Base Salary + Commissions + Mileage/Gas Reimbursement & Full Benefits

Location: Mumbai WorldQuant develops and deploys systematic financial strategies across a broad range of asset classes and global markets. We seek to produce high-quality predictive signals (alphas) through our proprietary research platform to employ financial strategies focused on market inefficiencies. Our teams work collaboratively to drive the production of alphas and financial strategies – the foundation of a balanced, global investment platform. WorldQuant is built on a culture that pairs academic sensibility with accountability for results. Employees are encouraged to think openly about problems, balancing intellectualism and practicality. Excellent ideas come from anyone, anywhere. Employees are encouraged to challenge conventional thinking and possess an attitude of continuous improvement. Our goal is to hire the best and the brightest. We value intellectual horsepower first and foremost, and people who demonstrate an outstanding talent. There is no roadmap to future success, so we need people who can help us build it. The Role: WorldQuant is seeking a bright individual to join our Portfolio and Treasury Services team in Mumbai as an Analyst. The ideal candidate would be someone, who is self-driven and motivated and enjoys being immersed in the mechanics of the financial markets. The role will focus on the daily operations and related activities. The candidate will need to provide level 1 operational support to the front office teams, as well as portfolio managers. Level 1 support will include: Start-of-day checks in each region Managing exceptions and alerts triggered via standard operational workflows Resolving trading outages quickly and ensuring minimum system downtime from an operations perspective Escalating issues to team leads and engaging with stakeholders to refine the workflows Additionally, the individual will be responsible for reconciling WorldQuant’s activity globally and handle breaks with counterparties. The role will require flexibility to work in night shifts. What You’ll Bring: Degree in finance or other business-related discipline. Prior work experience of 1-3 years. Reasonable proficiency in SQL and UNIX will be desirable, but not mandatory. Exposure to asset classes like Equity, Futures, FX and Derivatives, although not mandatory, would be viewed favourably. Strong communication skills in both verbal and written form. Excellent problem-solving abilities with strong attention to detail. Mature, thoughtful, with ability to operate in a collaborative, team-oriented culture. Position based in Mumbai, India By submitting this application, you acknowledge and consent to terms of the WorldQuant Privacy Policy. The privacy policy offers an explanation of how and why your data will be collected, how it will be used and disclosed, how it will be retained and secured, and what legal rights are associated with that data (including the rights of access, correction, and deletion). The policy also describes legal and contractual limitations on these rights. The specific rights and obligations of individuals living and working in different areas may vary by jurisdiction. Copyright © 2025 WorldQuant, LLC. All Rights Reserved. WorldQuant is an equal opportunity employer and does not discriminate in hiring on the basis of race, color, creed, religion, sex, sexual orientation or preference, age, marital status, citizenship, national origin, disability, military status, genetic predisposition or carrier status, or any other protected characteristic as established by applicable law.

Location: Romania; Brazil; Peru; Sweden; Colombia; Argentina; Cyprus; South Africa; Czech Republic; Hungary; Mexico; Chile; Poland; Bulgaria Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. Our Platform and Core Engineering teams build the systems that make Kraken secure, resilient, and scalable. Their impact isn’t measured by customer-facing features, but by the strength, correctness, and leverage of the foundations they create. These teams power Kraken systems behind the scenes — enabling product teams to move fast while meeting the highest standards for reliability, compliance, and security. Engineers design shared services, internal platforms, and critical infrastructure that support company-wide initiatives. They optimize for safety, scalability, observability, auditability, and operational excellence — often operating in regulated, security-sensitive, and risk-heavy environments where precision matters. We’re looking for engineers with deep systems ownership and an architecture-first mindset — builders who take pride in long-lived services, thrive in complex environments, and are motivated by strengthening the backbone of the crypto ecosystem.   THE OPPORTUNITY - Design and implement robust Rust services and foundational libraries that power Kraken’s core infrastructure, prioritizing correctness, security, and long-term maintainability. - Write reusable, testable, and highly efficient code built for scale, observability, and operational resilience in production environments. - Collaborate on large-scale distributed systems architecture, shaping low-latency, fault-tolerant services that support global trading and internal platforms. - Work alongside hundreds of experienced Rust engineers, contributing to a high-bar engineering culture grounded in ownership, rigor, and craftsmanship.   WHAT YOU BRING - 7+ years of software engineering experience - Experience building and scaling shared systems, internal platforms, and supporting multiple product roadmaps - Proficient in writing network services or asynchronous code in Rust - Have a security-first mindset during system design to ensure robustness - Demonstrate the ability to autonomously debug issues across the stack (OS, network, application) - Apply a solid understanding of distributed systems and technologies, including RPC protocols, Kafka, and Event-Driven Systems, to design scalable solutions - Collaborate effectively with product teams to gather requirements and constraints for designing appropriate systems - Take complete end-to-end ownership of systems and libraries Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Задачи: — Выступать экспертом по управлению сервисами (инцидент-менеджмент, on-call, IDP, управление работой, автоматизация рабочих процессов, Agent Builder и операционная автоматизация) для команд адвокации и инженерии Datadog — Создавать контент в различных форматах для укрепления репутации Datadog как лидера в DevOps, мониторинге, наблюдаемости и безопасности: демонстрации, публичные выступления, блоги, документация, вебинары, open source, исследовательские отчеты и др. — Сотрудничать с командами продуктовой инженерии для создания убедительных демонстраций и обучать внутренние инженерные команды эффективной коммуникации и презентациям — Взаимодействовать с open source сообществами для продвижения ключевых сообщений на рынке и разработки новых интеграций для Datadog — Вносить вклад в продукт через обратную связь (баги или предложения по улучшению), документацию или код Требования: — Около 5+ лет опыта работы платформенным инженером, инженером по надежности сайта, DevOps-инженером или разработчиком ПО с практическим опытом реагирования на инциденты и поддержки продакшн-систем в сложных ИТ-средах — Глубокое понимание основных практик управления сервисами (инцидент-менеджмент, on-call, пост-инцидентные обзоры, SLO), опыт работы с инструментами Datadog, PagerDuty, Opsgenie, incident.io, Rootly, Jira Cloud Platform, Cortex или аналогичными, умение решать операционные задачи в организациях разного размера — Страсть к решению организационных, а не только технических проблем, и опыт широкого распространения знаний — Около 2+ лет опыта в сторителлинге и создании привлекательного контента: письменные материалы, выступления на конференциях (SREcon, DevOpsDays, SREday), проведение воркшопов, стримы, видео, участие в open source и сообществах — Наличие публичных примеров работ: статьи, блоги, демонстрации, записи презентаций на технические темы — Уверенное владение как минимум одним языком скриптов и программирования (Node.js, Python, Go, bash), опыт работы с API и современными инфраструктурами (IaaS, контейнеры) — Самостоятельное изучение новых технологий и языков Плюсы: — Опыт работы с ITSM платформами (ServiceNow, Jira Service Management) — Активное участие в сообществах SRE, DevOps или инцидент-менеджмента Условия: — Конкурентный пакет льгот и бонусов — Акции для новых сотрудников (RSU) и программа покупки акций сотрудниками (ESPP) — Возможности карьерного роста — Обучение продукту и пространству — Лучший в своем классе онбординг — Внутренние программы наставничества и поддержки — Дружелюбная и инклюзивная рабочая культура Пакет льгот может варьироваться в зависимости от страны и типа занятости. Компания предлагает конкурентоспособную зарплату и пакет акций, включая переменную часть. Фактическая компенсация зависит от навыков, квалификации и опыта кандидата. В пакет входят медицинское страхование, стоматология, планирование семьи, поддержка психического здоровья, пенсионный план 401(k) с соответствием, оплачиваемый отпуск, компенсация фитнеса и скидки на покупку акций.

Задачи: — совершать исходящие звонки по заявкам для уточнения информации и/или удалённого решения заявки в соответствии с инструкциями; — назначать задачи на рабочую группу/инженера, уточнять сроки выполнения, проверять корректность закрытия обращения; — предоставлять информацию по статусам заявок; — контролировать исполнение SLA при выполнении обращений; — обрабатывать входящие обращения согласно регламентам/инструкциям; — формировать и вести отчётность по заданным параметрам; — взаимодействовать с сотрудниками технической поддержки. Требования: — образование от средне-специального; — наличие организационных и административных навыков; — готовность к работе с входящими звонками; — умение оперативно обрабатывать входящую информацию; — грамотная устная и письменная речь. Условия: — официальное трудоустройство в штат аккредитованной IT компании; — обучение и система наставничества в процессе адаптации; — комфортный офис по адресу ул. Авроры 150/1; — расширенный соц. пакет: ДМС, компенсация фитнеса, скидки от партнеров; — эксклюзивный зарплатный проект для сотрудников; — корпоративная база знаний: курсы, онлайн библиотека, тренинги и митапы для развития hard и soft skills; — современная корпоративная культура.

Location: Canada; United States Workplace: Remote ABOUT DOCKER Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. _______________________________________________________________________ Docker is launching a Professional Services organization to accelerate customer success, reduce time-to-value, and drive enterprise adoption for agentic workloads. As a Principal Solution Architect, you'll play a critical role in building and scaling this function. You will join a team of seasoned experts with deep experience backed by Docker's unmatched reach across Fortune 500 companies. This is a high-visibility role working directly with senior leadership across revenue, product, marketing, and partner organizations. You'll shape service strategy, drive cross-functional alignment, and deliver offerings that accelerate both services revenue and platform expansion. You'll serve as a trusted advisor to our largest and most strategic partners and enterprise customers, providing thought leadership on integrating Docker agentic solutions within enterprise environments. RESPONSIBILITIES Build and Scale the Professional Services Practice - Develop and codify repeatable reference architecture patterns across Docker's core use cases including self-hosted and air-gapped deployments, MCP (model context protocol)/AI agent environments, IDP integrations, and secure supply chain workflows so that engagements scale consistently across customers and partners. - Translate reference architectures into customer-facing technical collateral, SOW templates, and success patterns that reduce scoping time and improve delivery consistency. - Collaborate with product, marketing, and revenue teams to integrate services into GTM motions and align delivery to Docker's AI platform roadmap. - Identify offerings that drive product expansion, renewals, and long-term customer value. - Support Partnerships & Alliances in selecting, onboarding, and enabling technical integration partners, system integrators (SIs), and service delivery partners. Drive Strategic Customer Outcomes - Act as a trusted advisor to enterprise customers, helping them adopt modern patterns for containerization, AI workflows, and secure software supply chains. - Lead technical discovery and architecture engagements that span enterprise integration layers - Architect and deliver self-hosted Docker deployments within air-gapped, regulated, and complex enterprise environments including local image registry setup, offline toolchain configuration, and compliance-driven infrastructure design. - Design and Guide customers through implementation of agentic AI toolchains, including MCP server/client architecture, tool orchestration, observability integration and secure deployment patterns aligned to Docker's AI platform. - Position Docker as a strategic and thought leadership partner, influencing long-term technology adoption and investment decisions. - Directly deliver or assign and oversee appropriate delivery partners to execute service engagements and ensure technical objectives are met. Enable Cross-Functional Success - Drive alignment and decision-making across multiple stakeholders and teams without direct reporting lines. - Translate field insights including enterprise integration patterns, IDP/SSO friction points, observability gaps, and AI deployment challenges into actionable product and services strategy, roadmap, and partner capabilities. QUALIFICATIONS REQUIRED - 7+ years as a Professional Services Solution Architect, Technical Consultant, or similar role at a SaaS/infrastructure company or consulting firm. - Demonstrated experience architecting and deploying self-hosted and air-gapped deployment architectures: local image registries, offline toolchain configuration, network-isolated Kubernetes clusters, and compliance-driven infrastructure constraints common in regulated industries. - Enterprise integration experience across Identity Providers (Okta, Azure AD, LDAP/Active Directory) and federated identity protocols (OIDC, SAML, SSO), including RBAC design within complex, multi-tenant enterprise environments. - Working knowledge of Model Context Protocol (MCP) and its application to agentic AI toolchains including MCP server/client architecture, tool and resource orchestration, and secure containerized deployment patterns. - Hands-on experience with AI/ML workflows, LLM deployment, and agentic AI architectures in enterprise environments with awareness of Docker's AI platform roadmap including AI agent containerization, model provenance, and AI supply chain security. - Deep understanding of container and software supply chain security: Docker Hardened Images (DHI), Secure Supply Chain (SSC), SBOM generation, image signing and attestation, vulnerability management, and runtime governance. - Excellent facilitation and stakeholder management skills; able to lead executive-level architecture conversations and influence senior stakeholders without formal authority. - Direct experience delivering high-quality services engagements that achieve customer value while meeting revenue and ARR growth targets within a revenue organization. - Recognition by enterprise customers as a strategic technical advisor. BONUS - Experience architecting AI platforms in large enterprise environments LLM deployment pipelines, model provenance, artifact signing, and secure AI supply chain patterns. - Background enabling system integrators, consultancies, or partner ecosystems. - Consulting experience with Fortune 500 clients in highly regulated sectors such as financial services, healthcare, or government. - Led AI security architecture engagements that addressed model provenance, artifact signing, and supply chain integrity for containerized AI workloads including secure MCP server deployment, tool and resource access controls, secrets management within agentic pipelines, and runtime isolation patterns for LLM-based applications. WHAT TO EXPECT FIRST 30 DAYS - Onboard to Docker's mission, values, and operating model. - Deeply familiarize yourself with our product portfolio, AI platform roadmap, and strategic customers. - Build strong partnerships with Product, Engineering, and Sales functions. - Plug into the team's rhythm of business (standups, reviews, shadow customer engagements). FIRST 90 DAYS - Scope, define SOWs, delivery, and oversight of customer service engagements. - Participate in the creation of reference architectures for key use cases.. - Participate in initiatives to build out and improve the services department's offerings. ONE-YEAR OUTLOOK - Successful delivery and oversight of customer service engagements. - Contribute materially to the build-out of Docker's service offerings across AI, security, and enterprise integration practices. - Institutionalize continuous improvement by providing field feedback including enterprise integration patterns, deployment blockers, and observability gaps to the product team. Docker does not offer visa sponsorship for this role.   Compensation & Equity Canada: CA$238,000– CA$340,000 + equity United States: $171,500 – $245,00 + equity ______________________________________________________________________ POSTING INFORMATION - Open vacancy: This posting is for an existing open role. - AI in hiring: Docker may use AI-assisted tools during our recruiting process. - Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent. ______________________________________________________________________ PERKS & BENEFITS - Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration. - Flexibility that fits your life – We trust you to manage your schedule while delivering great work. - Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break. - Home office support – Set up your workspace for comfort and success. - Technology stipend – Equivalent to US$100 net per month to help support your work. - Learning & development – Annual stipend for conferences, courses, certifications, and continued learning. - Parental leave – 16 weeks of paid parental leave after six months of employment. - Equity for all full-time employees – Share in Docker's long-term success as we continue to grow. - Comprehensive benefits – Medical, retirement, and paid holidays vary by country. - Docker swag – Because representing the whale never gets old. Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community. #LI-REMOTE

Задачи: — Управление портфелем существующих клиентов на протяжении их обучения, обеспечение высокой вовлечённости и долгосрочного удержания — Проведение исходящих продаж и мероприятий по удержанию через телефон, WhatsApp, email и CRM для продления учебных пакетов — Построение крепких отношений с клиентами, понимание их целей и рекомендация подходящих учебных решений — Ведение переговоров, подготовка персонализированных предложений и заключение сделок по продлению, дополнительным продажам и реактивациям — Поддержание точных записей в CRM и сотрудничество с командами Customer Success, Teaching Operations и Finance

Задачи: — Работать с клиентами JFrog для проектирования, настройки и построения CI/CD пайплайнов и DevOps платформы с использованием продуктов JFrog и современных технологий, таких как Docker, Kubernetes, IaC и Cloud Native — Сотрудничать с отделами продаж, поддержки, разработки и клиентами для успешного внедрения DevOps с использованием платформы JFrog — Настраивать, проектировать и строить CI пайплайны с Docker, NPM, Java, Pypi и другими инструментами (Binary Repositories, Distribution to Devices, Continuous Build Tooling) — Обучать open source сообщество и клиентов JFrog — Влиять на функции и дорожную карту продуктов JFrog на основе потребностей клиентов — Следить за последними тенденциями в области DevOps и CI/CD технологий — Строить прочные отношения с клиентами и сообществом Требования: — Опыт работы 7+ лет с инструментами Continuous Integration: CI Server, Git, Artifactory, Jenkins, Maven, Docker, NPM — Умение строить пайплайны доставки ПО с Docker, npm, Java, Pypi и различными DevOps инструментами, включая управление бинарными репозиториями и сканирование — Хорошее понимание инфраструктуры и операций: хранение, сеть, вычисления, безопасность, облака (публичные и on-prem) — Опыт работы с Continuous Deployment и Delivery инструментами: Chef, Puppet, Ansible, Kubernetes — Практический опыт работы с Linux (обязательно) — Практический опыт работы с облачной инфраструктурой AWS, Azure или GCP (обязательно) — Опыт работы с клиентами, хорошие межличностные и ориентированные на сервис навыки — Опыт работы с серверным ПО как on-premise, так и в облаке — Опыт в проектировании архитектуры ПО и разработке продуктов будет плюсом — Непреклонное желание учиться — Открытость к open source Условия: — Возможность удаленной работы для кандидатов, находящихся вне досягаемости офиса в Атланте — Базовая зарплата от 130000 до 150000 CAD в год, зависит от навыков, квалификации, опыта и местоположения — Возможность получения бонусов или комиссионных — Пакет акций (RSU) и участие в программе покупки акций для сотрудников — Комплексный социальный пакет: медицинское, стоматологическое, офтальмологическое страхование, пенсионные программы, программы оздоровления и др. JFrog является работодателем с равными возможностями и рассматривает всех кандидатов без дискриминации по любым признакам.

Задачи: — Работать с клиентами JFrog для проектирования, настройки и построения CI/CD пайплайнов и DevOps платформы с использованием продуктов JFrog и современных технологий и практик, таких как Docker, Kubernetes, IaC и Cloud Native — Сотрудничать с отделами продаж, поддержки клиентов, поддержки и разработки, а также напрямую с разработчиками и DevOps специалистами для обеспечения успешного внедрения DevOps с использованием платформы JFrog — Настраивать, проектировать и строить CI пайплайны с Docker, NPM, Java, Pypi и др. (управление бинарными репозиториями, дистрибуция на устройства и инструменты непрерывной сборки) — Обучать open source сообщество и клиентов JFrog — Влиять на функционал и дорожную карту инструментов JFrog на основе потребностей клиентов — Следить за последними тенденциями в области DevOps и CI/CD технологий — Строить прочные отношения с клиентами и сообществом Требования: — Опыт 5-7+ лет с инструментами непрерывной интеграции: CI Server, Git, Artifactory, Jenkins, Maven, Docker, NPM — Умение строить пайплайны доставки ПО с Docker, npm, Java, Pypi и различными DevOps инструментами, такими как Git, управление бинарными репозиториями, сканирование бинарных файлов и непрерывная интеграция — Хорошее понимание инфраструктуры и операций: хранение, сеть, вычисления, безопасность, облака (публичные и on-prem) — Опыт с инструментами непрерывного развертывания и доставки: Chef, Puppet, Ansible, Kubernetes — Практический опыт работы с Linux (обязательно) — Практический опыт работы с облачной инфраструктурой AWS, Azure или GCP (обязательно) — Опыт работы с клиентами, хорошие межличностные и ориентированные на сервис навыки — Опыт работы с серверным ПО как on-premise, так и в облаке — Опыт проектирования архитектуры ПО и разработки продуктов будет плюсом — Непреклонное желание учиться — Открытость к open source Условия: — Возможность удаленной работы для кандидатов, находящихся вне досягаемости офиса в Атланте — Базовая зарплата от $135,000 до $145,000 в год, зависит от навыков, квалификации, опыта и местоположения — Возможность получения бонусов или комиссионных — Пакет акций (RSU) и участие в программе покупки акций для сотрудников — Комплексный социальный пакет: медицинское, стоматологическое, офтальмологическое страхование, пенсионные программы, программы оздоровления и многое другое JFrog является работодателем с равными возможностями и рассматривает всех кандидатов без дискриминации по любым признакам.

Мой клиент: международное AdTech-агентство, которое создаёт технологические решения для рекламы, аналитики, обработки данных и AI-продуктов. Это не про спокойную разработку одной большой фичи, а про множество небольших сервисов и интеграций, разные кодовые базы, legacy, меняющиеся приоритеты и задачи, которые иногда приходят без идеальной документации. Поэтому мы ищем разработчика, которому интересно разбираться в новом коде и который не боится взяться за production-проблему. Задачи: — поддерживать и развивать Java-сервисы и внутренние продукты; — разбираться в существующем коде и устранять production-проблемы; — создавать REST API и интеграции с рекламными, аналитическими и AI-платформами; — работать с большими объёмами данных в ClickHouse и MongoDB; — развивать сервисы на базе Gemini, Claude, OpenAI и других LLM; — поддерживать и расширять MCP-интеграции; — использовать AI coding agents и обязательно проверять результат их работы. Требования: — от 3 лет коммерческой разработки на Java, преимущественно Java 11+; — хороший опыт с Maven, REST API и SQL; — опыт разработки небольших Java-сервисов на чистой Java, без Spring; — практический опыт интеграции LLM API в реальные продукты; — регулярное использование Claude Code, Codex, Cursor или похожих AI-инструментов; — самостоятельность, любопытство и умение переключаться между разными задачами; — опыт в AdTech, MarTech, digital или стартапах. Условия: — полностью удалённо; — официальное оформление; — понедельник–пятница, 10:00–19:00 CET; — рабочий язык команды — русский, английский от B1 для документации и обсуждения API; — рассматриваем кандидатов вне РФ, готовых работать в часовом поясе команды; — зарплата обсуждается индивидуально.

Задачи: — предоставлять исключительный клиентский сервис и поддержку консультантам, клиентам и страховщикам, выступая в роли первого контактного лица; — отвечать на ежедневные запросы клиентов, консультантов и страховщиков по телефону и электронной почте; — активно поддерживать продление полисов и новый бизнес, обеспечивая эффективное и точное выполнение всех действий в соответствии с согласованными SLA; — управлять повседневной работой назначенного клиентского портфеля, включая выставление счетов, учет, претензии, андеррайтинг и администрирование; — готовить черновые отчеты для клиентов по вопросам продления и новых бизнес-запросов; — обеспечивать выполнение работы с первого раза, поддерживая высокие стандарты точности и соответствия требованиям FCA, Consumer Duty и защите данных; — поддерживать актуальность клиентских записей и информации в системе администрирования полисов; — быть образцом для команды, демонстрируя сильные клиентские сервисные навыки, технические знания и профессионализм; — поддерживать менеджера команды в делегировании задач, наставничестве, обучении новых и существующих членов команды, а также участвовать в интервью; — брать на себя ответственность за обращения и эскалации, обеспечивая своевременное разрешение и отличные результаты; — проактивно выявлять возможности для улучшения процессов, качества обслуживания и способов работы. Требования: — подтвержденный опыт работы в клиентском сервисе в финансовом секторе или страховании не менее 3 лет; — опыт работы в области группового риска, здравоохранения или корпоративных льгот не менее 3 лет; — сильные организационные и тайм-менеджмент навыки, способность управлять приоритетами и соблюдать сроки; — отличные коммуникативные навыки и уверенность в общении с клиентами и страховщиками на всех уровнях; — высокая внимательность к деталям и сильное чувство ответственности за свою работу; — позитивный, гибкий командный игрок, который любит поддерживать других и вести примером; — навыки работы с Microsoft Office (обязательно); — наличие отраслевых квалификаций, таких как IF7 или GR1, является преимуществом, но не обязательно. Условия: — работа в приветливой и поддерживающей команде; — возможность работать в организации, отмеченной наградой Investors in Customers Gold за выдающийся сервис; — гибридный формат работы после адаптации в роли; — постоянное обучение, развитие и поддержка в получении профессиональных квалификаций; — культура компании, которая искренне заботится о вашем благополучии, развитии и карьерном росте.

Location: England; Portugal; Spain; Italy; Germany Workplace: Remote ABOUT DOCKER Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. _______________________________________________________________________ Docker is launching a Professional Services organization to accelerate customer success, reduce time-to-value, and drive enterprise adoption for agentic workloads. As a Principal Solution Architect, you'll play a critical role in building and scaling this function. You will join a team of seasoned experts with deep experience backed by Docker's unmatched reach across Fortune 500 companies. This is a high-visibility role working directly with senior leadership across revenue, product, marketing, and partner organizations. You'll shape service strategy, drive cross-functional alignment, and deliver offerings that accelerate both services revenue and platform expansion. You'll serve as a trusted advisor to our largest and most strategic partners and enterprise customers, providing thought leadership on integrating Docker agentic solutions within enterprise environments. RESPONSIBILITIES Build and Scale the Professional Services Practice - Develop and codify repeatable reference architecture patterns across Docker's core use cases including self-hosted and air-gapped deployments, MCP (model context protocol)/AI agent environments, IDP integrations, and secure supply chain workflows so that engagements scale consistently across customers and partners. - Translate reference architectures into customer-facing technical collateral, SOW templates, and success patterns that reduce scoping time and improve delivery consistency. - Collaborate with product, marketing, and revenue teams to integrate services into GTM motions and align delivery to Docker's AI platform roadmap. - Identify offerings that drive product expansion, renewals, and long-term customer value. - Support Partnerships & Alliances in selecting, onboarding, and enabling technical integration partners, system integrators (SIs), and service delivery partners. Drive Strategic Customer Outcomes - Act as a trusted advisor to enterprise customers, helping them adopt modern patterns for containerization, AI workflows, and secure software supply chains. - Lead technical discovery and architecture engagements that span enterprise integration layers - Architect and deliver self-hosted Docker deployments within air-gapped, regulated, and complex enterprise environments including local image registry setup, offline toolchain configuration, and compliance-driven infrastructure design. - Design and Guide customers through implementation of agentic AI toolchains, including MCP server/client architecture, tool orchestration, observability integration and secure deployment patterns aligned to Docker's AI platform. - Position Docker as a strategic and thought leadership partner, influencing long-term technology adoption and investment decisions. - Directly deliver or assign and oversee appropriate delivery partners to execute service engagements and ensure technical objectives are met. Enable Cross-Functional Success - Drive alignment and decision-making across multiple stakeholders and teams without direct reporting lines. - Translate field insights including enterprise integration patterns, IDP/SSO friction points, observability gaps, and AI deployment challenges into actionable product and services strategy, roadmap, and partner capabilities. QUALIFICATIONS REQUIRED - 7+ years as a Professional Services Solution Architect, Technical Consultant, or similar role at a SaaS/infrastructure company or consulting firm. - Demonstrated experience architecting and deploying self-hosted and air-gapped deployment architectures: local image registries, offline toolchain configuration, network-isolated Kubernetes clusters, and compliance-driven infrastructure constraints common in regulated industries. - Enterprise integration experience across Identity Providers (Okta, Azure AD, LDAP/Active Directory) and federated identity protocols (OIDC, SAML, SSO), including RBAC design within complex, multi-tenant enterprise environments. - Working knowledge of Model Context Protocol (MCP) and its application to agentic AI toolchains including MCP server/client architecture, tool and resource orchestration, and secure containerized deployment patterns. - Hands-on experience with AI/ML workflows, LLM deployment, and agentic AI architectures in enterprise environments with awareness of Docker's AI platform roadmap including AI agent containerization, model provenance, and AI supply chain security. - Deep understanding of container and software supply chain security: Docker Hardened Images (DHI), Secure Supply Chain (SSC), SBOM generation, image signing and attestation, vulnerability management, and runtime governance. - Excellent facilitation and stakeholder management skills; able to lead executive-level architecture conversations and influence senior stakeholders without formal authority. - Direct experience delivering high-quality services engagements that achieve customer value while meeting revenue and ARR growth targets within a revenue organization. - Recognition by enterprise customers as a strategic technical advisor. BONUS - Experience architecting AI platforms in large enterprise environments LLM deployment pipelines, model provenance, artifact signing, and secure AI supply chain patterns. - Background enabling system integrators, consultancies, or partner ecosystems. - Consulting experience with Fortune 500 clients in highly regulated sectors such as financial services, healthcare, or government. - Led AI security architecture engagements that addressed model provenance, artifact signing, and supply chain integrity for containerized AI workloads including secure MCP server deployment, tool and resource access controls, secrets management within agentic pipelines, and runtime isolation patterns for LLM-based applications. WHAT TO EXPECT FIRST 30 DAYS - Onboard to Docker's mission, values, and operating model. - Deeply familiarize yourself with our product portfolio, AI platform roadmap, and strategic customers. - Build strong partnerships with Product, Engineering, and Sales functions. - Plug into the team's rhythm of business (standups, reviews, shadow customer engagements). FIRST 90 DAYS - Scope, define SOWs, delivery, and oversight of customer service engagements. - Participate in the creation of reference architectures for key use cases.. - Participate in initiatives to build out and improve the services department's offerings. ONE-YEAR OUTLOOK - Successful delivery and oversight of customer service engagements. - Contribute materially to the build-out of Docker's service offerings across AI, security, and enterprise integration practices. - Institutionalize continuous improvement by providing field feedback including enterprise integration patterns, deployment blockers, and observability gaps to the product team. Docker does not offer visa sponsorship for this role.   Compensation & Equity EU: €119K – €170K + equity ______________________________________________________________________ POSTING INFORMATION - Open vacancy: This posting is for an existing open role. - AI in hiring: Docker may use AI-assisted tools during our recruiting process. - Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent. ______________________________________________________________________ PERKS & BENEFITS - Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration. - Flexibility that fits your life – We trust you to manage your schedule while delivering great work. - Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break. - Home office support – Set up your workspace for comfort and success. - Technology stipend – Equivalent to US$100 net per month to help support your work. - Learning & development – Annual stipend for conferences, courses, certifications, and continued learning. - Parental leave – 16 weeks of paid parental leave after six months of employment. - Equity for all full-time employees – Share in Docker's long-term success as we continue to grow. - Comprehensive benefits – Medical, retirement, and paid holidays vary by country. - Docker swag – Because representing the whale never gets old. Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community. #LI-REMOTE

Location: England; Canada; United States Workplace: Remote ABOUT DOCKER Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. _______________________________________________________________________ Secure Build builds and operates the infrastructure behind Docker's container builds. The team owns Docker Build Cloud and Docker Hub Automated Builds while developing the next generation of trusted build and CI capabilities. Its direction is to make Docker the trusted place CI runs: isolated execution, brokered access to secrets and networks, and verifiable evidence of what each build or test job did. The work spans Go services, container and build technology, cloud infrastructure, sandboxing and software supply-chain security, alongside the operational responsibility for production systems customers already depend on. SCS Services builds the backend systems and product capabilities that help developers understand, secure and ship software with confidence. The team powers important parts of Docker Scout and Docker Hardened Images, including the services and workflows that turn supply-chain data into useful developer, customer and agent experiences. Its estate is deliberately polyglot, with Clojure and Go services, event-driven workflows, Kafka, legacy Datomic components and newer Spanner-backed services. It also supports the customer journey around discovering, assessing, subscribing to and managing hardened artefacts. We are looking for one Engineering Manager to lead both teams. Together they sit at the centre of Docker's secure software supply-chain work: one creates trusted build outcomes, while the other turns build, artifact and dependency data into services and experiences used across Scout and Docker Hardened Images. This is a two-team leadership role with separate roadmaps, production responsibilities and technical domains. The teams should deliver independently, with explicit contracts and joined-up ownership where their services connect. You will own the health, delivery and growth of both teams and make the trade-offs that keep them effective as a portfolio. You will not be expected to be the deepest expert in every language or domain. You will need enough technical breadth and current engineering judgement to engage credibly in designs, reviews and incidents across both teams, set direction with strong senior engineers, and recognise when the right answer is to create space for their expertise. THE KIND OF PERSON WE'RE LOOKING FOR The successful candidate leads first. They are an experienced engineering manager who can inherit two capable teams, earn trust quickly and help each become a high-performing, value-delivering part of the wider Docker organisation. They are deliberate about where they spend their attention, protect both teams from becoming the second priority, and make portfolio trade-offs visible rather than allowing urgency, proximity or the loudest stakeholder to decide. They stay close to the technical work without trying to own every technical decision. They can hold a substantive conversation about distributed backend systems, event and data pipelines, build and CI infrastructure, trust boundaries and production operations. They are active in design and review, useful during incidents and willing to get hands-on where that moves the work forward. The balance still tilts strongly to leadership, coaching, delivery and organisational judgement. They care about security as a product and engineering property, not only as compliance. They understand how modern attacks exploit identity, secrets, dependencies and build systems, and they can reason about the evidence customers need to trust an artefact or workflow. They lead through judgement, clarity and unblocking rather than ceremony for its own sake. Above all, they grow the engineers around them and help both teams ship outcomes developers and enterprises can rely on. RESPONSIBILITIES: - Lead Secure Build and SCS Services, owning delivery, team health, growth, performance and operational excellence across both. - Turn two changing roadmaps into a coherent portfolio plan with explicit priorities, capacity and trade-offs, and create leadership coverage so neither team becomes the permanent second priority. - Partner with Product to shape strategy and roadmaps for secure build, Docker Scout, Docker Hardened Images and the services that connect them. - Stay close to the technical work through design and code review, incident response and selective hands-on contribution where it adds leverage. - Ensure each team's technical direction supports product, security, reliability and customer priorities, setting it collaboratively with Staff and senior engineers while leaving clear decision ownership with them. - Own the interfaces between the teams, including trust boundaries, contracts, data quality, versioning, operational ownership and customer-facing failure modes. - Balance new product work with inherited systems and on-call, and invest in reliability improvements driven by recurring operational pain. - Own engineer growth and performance, handle difficult conversations directly, hire and retain strong people and build succession depth within both teams. - Align Product, Design, Security, DHI Content, Registry, Hub, sales, support, commercial and legal partners while shielding the teams from churn. - Lead disciplined use of AI-assisted engineering and communicate decisions, risks and progress clearly across UK and US working hours. QUALIFICATIONS - Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience - 5+ years managing high-performing engineering teams, with meaningful responsibility across more than one team or distinct technical domain. - 8+ years of professional, hands-on software engineering experience in backend, infrastructure, platform or developer tooling. - Experience leading, growing and retaining engineers at or above your own technical seniority, including teams you did not build and difficult performance conversations. - A leader-first operating model, with current enough technical judgement to participate in design and review across unfamiliar systems without needing to be the best engineer in the room. - Experience prioritising across competing roadmaps, operational load and stakeholder commitments, with clear mechanisms for allocating attention and capacity. - Strong backend and distributed-systems judgement, including APIs, event-driven architectures, data stores, cloud-native infrastructure and production operations. - Understanding of CI or build-system internals, containers and artefact workflows, plus a strong interest in software supply-chain security and trust boundaries. - Experience leading teams that operate production infrastructure through on-call, incident response, observability, SLOs and the work required to reduce recurring operational load. - Strong product judgement and evidence of shaping roadmaps with Product rather than only receiving requirements. - Clear written and verbal communication, strong cross-functional influence, customer closeness and comfort leading a remote-first organisation across European and US time zones. Helpful, but Not Required - Experience with Go, Clojure or both, and evidence of becoming effective across a polyglot estate. - Experience with Kafka, Spanner, Datomic or comparable event-streaming and distributed-data systems. - Experience with OCI, BuildKit, Buildx, GitHub Actions or comparable build and CI platforms. - Experience with sandboxing, microVMs, untrusted workload execution or multi-tenant infrastructure. - Experience with SLSA, in-toto, SBOMs, VEX, Sigstore, cosign, provenance, signing or vulnerability scanning. - Experience evolving legacy systems while shipping new capability for developer tools, security products, regulated customers or software-agent workflows. WHAT TO EXPECT FIRST 30 DAYS - Build relationships with every engineer and the Product partners for both teams before changing structure, process or roadmap. - Understand Secure Build's product direction, production estate and on-call load, including Docker Build Cloud and Docker Hub Automated Builds. - Understand the SCS Services products, customers, architecture and operational profile, and map the dependencies, trust boundaries and ownership lines between the teams. FIRST 90 DAYS. - Own a coherent portfolio plan with both teams and Product, including explicit capacity for roadmap, reliability and cross-team work. - Establish a sustainable operating cadence and leadership coverage that prevents either team depending on your constant presence. - Agree ownership and escalation paths for shared services and failures, start one material improvement in each team and make progress and risk visible. ONE YEAR OUTLOOK - Both teams deliver predictably against a portfolio that connects secure build, Scout and Docker Hardened Images outcomes without collapsing their distinct missions. - Secure Build has delivered material trusted-build or secure-CI capability and reduced operational risk in its inherited production systems. - SCS Services has delivered material customer outcomes, while both teams have sustainable on-call, clearer ownership and senior engineers leading broader work. Docker considers visa sponsorship on a case-by-case basis based on business needs. Compensation & Equity Canada: CA$244,550 – CA$392,150 + equity United States: $174,900 – $282,700 + equity ______________________________________________________________________ POSTING INFORMATION - Open vacancy: This posting is for an existing open role. - AI in hiring: Docker may use AI-assisted tools during our recruiting process. - Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent. ______________________________________________________________________ PERKS & BENEFITS - Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration. - Flexibility that fits your life – We trust you to manage your schedule while delivering great work. - Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break. - Home office support – Set up your workspace for comfort and success. - Technology stipend – Equivalent to US$100 net per month to help support your work. - Learning & development – Annual stipend for conferences, courses, certifications, and continued learning. - Parental leave – 16 weeks of paid parental leave after six months of employment. - Equity for all full-time employees – Share in Docker's long-term success as we continue to grow. - Comprehensive benefits – Medical, retirement, and paid holidays vary by country. - Docker swag – Because representing the whale never gets old. Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community. #LI-REMOTE

Location: Kuala Lumpur, Malaysia Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You'll Be Doing Manage the day-to-day operations of the customer service team, continuously improving service quality, customer experience, and team efficiency. Monitor and analyze key customer service metrics, identify issues and root causes through data, and develop and drive improvement plans. Independently conduct data analysis, prepare business reports, and perform regular reviews to support team decision-making. Proactively leverage AI to improve work efficiency, including data analysis, report generation, information processing, and building simple tasks or workflows. Continuously optimize customer service processes, SOPs, knowledge bases, and productivity tools. Collaborate with Product, Operations, Technology, and other teams to solve business problems and ensure high-quality, on-time project delivery. 岗位职责: 负责客服团队日常运营管理，持续提升服务质量、用户体验及团队效率 关注并分析客服核心数据，通过数据发现问题、定位原因，并制定和推动改善方案 独立完成客服相关数据分析、业务报告及阶段性复盘，为团队决策提供支持 主动运用 AI 提升工作效率，包括数据分析、报告生成、信息处理及简单任务/工作流搭建 持续优化客服流程、SOP、知识库及相关效率工具 协同产品、运营、技术等团队解决业务问题，推动项目高质量、按时交付 What We Look For In You Strong Judgment & Problem-Solving: Demonstrate strong comprehension and judgment, with the ability to quickly identify the core of a problem. Able to make sound assumptions based on experience, determine a reasonable path forward, and make high-quality decisions even when facing unfamiliar situations or incomplete information. Hungry & Strong Drive: Demonstrate strong curiosity and a solution-oriented mindset, with a habit of digging into the “Why” behind problems. Proactively seek better solutions, mobilize resources across teams, drive issues through to resolution, and take ownership of results. Bilingual proficiency in Mandarin and English as working languages: Able to communicate effectively in both written and spoken Mandarin and English, participate in bilingual meetings and work presentations, and regularly engage with Mandarin-speaking clients and stakeholders to ensure clear and effective communication. Data Analysis: Proficient in Excel and other data tools , with the ability to independently perform data analysis, prepare reports, identify issues, and generate actionable business insights. Practical AI Skills: Have proven experience using AI to improve work efficiency. Able to effectively use AI for data analysis, reporting, information summarization, and building simple AI-powered tasks or workflows. Relevant experience in customer service, customer experience, or customer service operations, with solid team management experience. Strong ownership, self-motivation, and a growth mindset, with a willingness to continuously learn, innovate, and improve. 任职要求: 认知判断力强: 具备敏锐的理解和认知能力，能够快速抓住问题本质；面对未知或信息不完整的情况，能够结合经验进行预判，找到合理路径并做出高质量判断 进取心 & 推动力强: 有强烈的求知求解欲，习惯深入理解事情背后的 Why；面对困难能够主动寻找更优解，积极协调团队内外资源，持续推动问题解决并对结果负责 中英双语可作为工作语言： 能够进行中英文书面及口头沟通，参与中英文会议及工作汇报；工作中需频繁对接中文客户及利益相关方，确保沟通准确、高效 具备数据分析能力: 熟练使用 Excel 等数据工具，能够独立完成数据统计、分析及报告，并从数据中发现问题、形成业务洞察 具备实际 AI 应用能力: 有真实的 AI 提效案例，能够熟练使用 AI 辅助数据分析、数据报告、信息总结等工作，并能搭建简单的 AI 任务或工作流 具备客服、客户体验或客服运营相关工作经验，有一定团队管理经验 具备较强的责任感、自驱力和成长意愿，愿意持续学习、创新和自我迭代 Benefits & Perks: Competitive remuneration package (Base Salary + Yearly Bonuses) Meal allowance Unlimited transport allowance (T&C apply) Monthly team building Fitness & wellness benefits per annum Convenient workplace (5 minutes walk from MRT TRX) Insurance coverage for employees & dependants Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed Employee engagement, recognition and appreciation program Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations #LI-Onsite #LI-JC3 Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Задачи: — Проектирование и реализация новых Go-сервисов для распила монолита — Оптимизация нагрузки и потребления ресурсов существующих сервисов — Переход на современные open-source базы данных — Повышение надёжности ВКонтакте — Примеры конкретных задач: сервис статистики для авторов, единый сервис лайков и реакций, единый сервис комментариев Требования: — Уверенное владение Go — Опыт работы с высоконагруженными сервисами и проектирования отказоустойчивых решений — Опыт работы с несколькими популярными open-source решениями: PostgreSQL, MongoDB, Redis, Cassandra, ClickHouse, Kafka или аналогами — Опыт управления командой разработки от года — Опыт выстраивания процессов разработки Будет плюсом: — Знание PHP — Опыт оптимизации вычислений и хранения данных — Опыт работы с YTsaurus

Задачи: — Управление планом и сроками доставки инициатив SDK, релизов и обновлений документации; — Поддержание актуальной карты зависимостей между DevRel, Engineering, Analytics и Marketing, выявление и эскалация рисков и блокеров; — Координация готовности к запуску каждого релиза или крупного обновления SDK; — Отслеживание прогресса в Jira и поддержание статуса доставки в актуальном состоянии; — Ведение живого обзора доставки и проведение еженедельных обзоров исполнения; — Отслеживание метрик доставки и операционных метрик, выявление проблем на протяжении пути разработчика. — Подготовка и проведение регулярных программных встреч, рассылка повесток, фиксация и контроль выполнения задач; — Публикация регулярных обновлений статуса с информацией о прогрессе, предстоящих релизах и активных блокерах; — Выступление основным контактным лицом для координации между командами; — Ведение документации в Confluence по процессам, журналам решений и инструкциям по запуску. — Управление и постоянное улучшение процесса приема и отслеживания запросов, связанных с SDK, сбор обратной связи от продуктовых и DevRel команд, маршрутизация задач, мониторинг прогресса; — Проведение регулярных синхронизаций с ключевыми контактами из DevRel, Engineering, Analytics и Marketing, решение или эскалация блокеров; — Координация инициатив по взаимодействию и повторному вовлечению SDK-мерчантов; — Выявление повторяющейся обратной связи и метрик доставки/операций для информирования Product Lead о приоритетах. Требования: — 2–4+ года опыта в координации доставки/проектов, желательно в B2B, SaaS или платформах для разработчиков; — Владение Jira и Confluence для отслеживания, отчетности и документации; — Сильные организационные навыки для управления несколькими рабочими потоками и согласования кросс-функциональных команд; — Базовое понимание SDK/APIs и рабочих процессов интеграции разработчиков; — Сильные навыки сотрудничества и коммуникации с техническими командами и бизнес-стейкхолдерами; — Умение работать самостоятельно, управлять конкурирующими приоритетами и проактивно выявлять и эскалировать проблемы; — Ориентированность на данные для отслеживания прогресса и выявления узких мест; — Свободное владение английским языком (письменно и устно). Плюсы: — Знакомство с экосистемами мобильных приложений (iOS/Android) и распространением SDK; — Опыт работы с документацией для разработчиков или процессами онбординга; — Знакомство с моделями роста self-service/PLG; — Опыт работы с распределенными командами, ориентированными на асинхронное взаимодействие и разные часовые пояса.

Location: Sliema, Malta Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and professional, courteous customer service are among your duties. Additionally, following up on help requests usually requires email communication as part of your tasks. What You’ll Be Doing Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice. Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc. Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language. Establishing and nurturing strong relationships with company partners and external stakeholders. Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures What We Look For In You A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field. At least 2 years of experience in language-related roles, including translation, interpretation, or localization. Proficiency in both spoken and written language relevant to the job, along with a high level of English & another European (French, Spanish, Portugese, Polish, German etc.) language proficiency. Ability to work independently in a fast-paced environment and deliver multilingual support. Willingness to work according to a given schedule to support 24x7 language-related operations. Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure. Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions. Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently. Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers Nice to Haves Familiarity with cryptocurrency and/or finance-technology industry. Working knowledge of CRM tools, such as Zendesk. Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! #LI-GB1 #LI-HYBRID Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .