Location: Belgrade, Serbia; Mol, Serbia; Straža, Serbia
Turn your passion for luxury into a flexible opportunity. Collaborate with leading brands in fashion, beauty, jewelry, and automotive, and contribute to improving the highest standards of customer experience.
About the Role:
As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.
• Flexibility - each in-store visit takes approximately 15 to 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.
What you will be doing:
Select assignments that match your preferences and profile
Visit luxury boutiques or evaluate online experiences
Interact naturally with sales associates as a regular customer
Observe service quality, atmosphere, and attention to detail
Submit structured feedback through our digital platform
Perks of the Role:
• Collaborate with iconic brands across industries.
• Flexible assignments tailored to your interests.
• Compensation for your time and input, with the potential for reimbursement on purchases.
• A user-friendly platform for managing missions and feedback.
How to Join the CXG Community:
1. Register: sign up at live.cxg.com and confirm your email.
2. Complete your profile: fill out your details to 100% and get verified.
3. Get certified: pass the General Certification to access missions.
4. Apply for missions: explore assignments with brands that excite you.
5. Start evaluating: begin making a difference in the luxury market.
Compensation:
• Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.
Requirements
Must be
18 years of age or older
Current customer of premium and luxury brands
Not currently under contract with any retail brands, to ensure impartiality
Punctual, organized, detail-oriented, and reliable
Observant and passionate about customer experience
No prior experience is required; we value honest feedback from genuine customers
Location: Denver, Colorado, USA
Our Story
At thinkcell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence.
What You Will Do
thinkcell is hiring a Customer Success Manager for our North America Account Management team in Denver. This is a new, program-building role focused on creating deeper engagement across roughly 20 of our largest customers, each with thousands of thinkcell users. You will build user communities and champion networks within those organizations, establish and maintain executive relationships, and expand the breadth of teams we reach. You will work in close partnership with the Account Manager who retains full commercial ownership of each account—you build the engagement and relationships that help create future commercial opportunities.
This is not a quota-carrying or account ownership role. You will not own renewals, revenue targets, or a book of business; your success will be measured by the strength of the customer programs you build, including active communities, developed champions, executive access, and broader engagement across each organization. You will be part of the North America Account Management team and collaborate closely with Customer Enablement and Solution Consulting in a tech-driven, startup-style environment backed by an established product.
Key Responsibilities
Stand up user communities inside assigned accounts: user groups, internal champion networks, practice-area forums
Find power users and develop them into champions through content, recognition, early access, and a direct line to our product team
Run the recurring programming that keeps a community alive between renewal cycles, from roundtables and showcases to office hours and onsite events
Map the executive landscape in each account and maintain the relationship plan with the Account Manager
Broker executive conversations: connect thinkcell leadership to the right customer executives and help orchestrate those meetings
Take us beyond the primary contact: map departments, find teams not yet using thinkcell, and open doors the Account Manager then works commercially
Track engagement depth per account and flag where we're single-threaded
Coordinate onsite engagements, workshops, and training programs with Customer Enablement and Solution Consulting
Keep stakeholder maps, engagement plans, and activity current in Salesforce
Your Profile
You have built customer programs: a user community, a customer advisory board, a champion program, or an executive engagement program.
6+ years of experience in customer marketing, customer advocacy, strategic customer success, or field engagement, ideally at an enterprise software company.
Bachelors degree
Proven ability to create outcomes in accounts you do not own: you influence and orchestrate, working through account owners rather than around them.
Strong executive presence, with the ability to build credibility with senior customer stakeholders and set up conversations for others to lead.
Strong program management skills, with the ability to run parallel workstreams across roughly 20 accounts without dropping threads.
Excellent presentation, facilitation, and written communication skills in both virtual and in-person settings.
Comfortable using go-to-market tools such as Salesforce and Gong.
Willingness to travel periodically for onsite customer engagements, workshops, and executive meetings.
Appreciation of our product and a willingness to develop a strong understanding of thinkcell's capabilities and customer use cases. Previous experience with thinkcell is a plus.
Based in Denver with the ability to work on-site at least three days per week, Tuesday through Thursday.
Proficiency in Microsoft Office, particularly PowerPoint.
We believe in a human hiring process, every application is personally reviewed.
Our Values
As part of our team, you will embody and help shape the following principles that define us:
Forward Thinking:
We embrace change and challenge the status quo.
Ownership:
We take pride in our work and learn from our mistakes.
Customer First:
We prioritize delivering lasting value.
Unified Team:
We foster collaboration, respect, and integrity.
Strive for Excellence:
We set ambitious goals and pursue quality.
Why is thinkcell the right place for you?
We empower over 1.3 million users across 35,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Denver, Boston, London, Tokyo, and Dubai, we’re a diverse team of over 220 people, committed to innovation and excellence.
thinkcell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can’t wait to see what you’ll bring to the team!
Join Our Journey
We encourage you to apply even if you don’t meet every requirement. At thinkcell, we celebrate diversity because it drives creativity and excellence. We welcome individuals from all backgrounds who are passionate about making a real impact.
Joining us means more than just a job – it’s an opportunity to be part of an inclusive, innovative, and supportive team that values collaboration and growth. Together, we can push boundaries and achieve great things.
Compensation: thinkcell believes the value of pay transparency contributes towards an honest and supportive culture. For this role, we anticipate paying an OTE of $130-$155k per year. The actual amount to be offered to the successful candidate will be dependent upon the key aspects of each case, which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any thinkcell variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. thinkcell provides comprehensive benefits package including medical, dental, vision, disability leave, parental leave, paid time off and 401k contribution (all benefits are subject to eligibility requirements).
At thinkcell, we value diversity. Thinkcell is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.
#LI-Hybrid #CustomerSuccess
Location: USA
Workplace: Remote
ACCOUNT EXECUTIVE (US, REMOTE)
Our client — Industrial Fire Prevention & Predictive Maintenance
Account Executive (US, Remote)
Our client — Industrial Fire Prevention & Predictive Maintenance
ABOUT THE COMPANY
Our client owns the full stack from thermal-camera hardware to AI monitoring software, protecting high-risk industrial facilities before fires, equipment failures, and costly downtime happen. They already protect 50+ facilities across 9 countries — with zero customers lost in three years — and are just getting started in the US.
Despite a compact team, they've invested heavily in a mature, AI-powered GTM tech stack that most teams five times their size don't have. As one of the first commercial hires in the US, you won't be building from bare metal — you'll have serious tools from day one, direct access to leadership, and a real opportunity to shape how they sell here as the team scales.
ABOUT THE ROLE
We're hiring the founding US Account Executives to build our client's sales engine from the ground up. This is a hunter's seat: you'll generate and close your own pipeline, primarily through your existing network and credibility in industrial markets, with growing support from inbound and SDR efforts as the team matures.
You'll work closely with Sales, Marketing, and Implementation teams, and report into the SVP of Sales.
What you'll do:
- Build and manage your own pipeline of industrial accounts from day one, using your personal and professional network as the primary engine
- Run a full-cycle, consultative sales process with plant, operations, and EHS stakeholders — from first conversation through close and expansion
- Translate a fire-prevention and predictive-maintenance value proposition into commercial terms that resonate with technical, risk-conscious buyers
- Own accurate forecasting and CRM hygiene as you help define the sales process for the reps who come after you
- Represent the company at trade shows, on customer sites, and in front of the partners and integrators who influence your market
WHAT WE'RE LOOKING FOR
- A genuine hunter — someone who has built pipeline from scratch using their own network, not someone who has relied primarily on inbound or handed-off leads
- Proven experience selling technical or safety/monitoring solutions directly into industrial plant environments, with real credibility among plant and operations buyers
- A track record of consistent quota attainment on deals in the tens of thousands of dollars, with sales cycles measured in months
- Comfort operating with ambiguity — the playbook isn't fully built yet, and you'll help write it
- Disciplined CRM and forecasting habits
A strong plus if you bring:
- Experience in industrial verticals such as wood processing, recycling, or paper
- Relationships with insurers, brokers, integrators, or OEMs
- A background in fire protection, industrial automation, condition monitoring, predictive maintenance, machine vision, safety technology, or insurance loss control
- Experience with multi-site account rollouts
WHAT'S ON OFFER
- Uncapped variable compensation and meaningful equity — your earning potential is not capped
- The chance to be a founding member of the US commercial team, with a clear path to leadership as the team scales
- Direct influence on pricing, pitch, and go-to-market strategy from day one
- A modern, AI-enabled sales stack that gives you real leverage in the field
- Remote flexibility across the US, with travel to customer sites, trade shows, and team gatherings
INTERVIEW PROCESS
1. Initial screening conversation
2. 1-hour interview with the Sales hiring manager
3. Roundtable with three members of the GTM team
4. Role-play exercise
5. Final conversation with leadership
Our client is a mission-driven deep-tech company with proven product-market fit and measurable safety and uptime impact for its customers. Early commercial hires get high ownership, direct access to leadership, and a real opportunity to grow into leadership as the US team scales.
Задачи:
— Формировать платежную стратегию в вверенных странах Латинской Америки;
— Вести полный цикл работы с провайдерами: искать новых партнеров, проводить онбординг, выстраивать долгосрочные отношения и открывать платежные методы под запрос бизнеса;
— Умело управлять конверсией платежей и систематически ее повышать;
— Составлять платежные гипотезы и их тестировать;
— Вести отчётность и координировать взаимодействие с коллегами из разных департаментов для достижения общих целей компании;
— Мониторинг новых популярных методов оплаты в регионе и поиск провайдеров;
— Посещение профильных выставок и конференций в Латинской Америке.
Требования:
— Опыт работы на позиции PSP Manager/Country Manager/Bizdev не менее 2х лет (работа на рынках Латинской Америки - преимущество);
— Владение английским языком на уровне В1 и выше (уровень должен быть достаточным для ведения переговоров);
— Ответственный подход к работе, внимательность, инициативность: PSP Manager — это платежный эксперт в регионе;
— Умение анализировать информацию и принимать взвешенные решения;
— Навык ведения деловой переписки в чатах, по почте на русском и английском языках (испанский язык — преимущество);
— Базовые навыки проверки юр документации (контракты, доп соглашения);
— Понимание процессов комплайенса и онбординга новых юридических лиц;
— Понимание, что такое платежный UX и как на него влиять;
— Умение выстраивать эффективную коммуникацию с ПС и добиваться бизнес целей;
— Умение анализировать различные метрики для дальнейшего улучшения работы провайдера на платформе.
Условия:
— Офисный формат работы в Белграде, Сербия;
— Комфортный график 5/2, 8-часовой рабочий день с гибким началом рабочего дня в диапазоне с 9:00 до 12:00;
— Официальное оформление по ТК Сербии;
— Командировки для участия в профильных выставках;
— Оплачиваемый отпуск 20 рабочих дней и больничный лист;
— Дополнительные 4 days off в год за счет компании;
— Испытательный срок 3 месяца;
— Новый офис в центре Белграда с зоной отдыха, фруктами, снеками и кофемашиной, а также корпоративное питание;
— Юридическая поддержка при релокации, чтобы все было просто и комфортно;
— Дополнительные бонусы за выгодные сделки и успешное развитие проектов;
ОфисBelgrade; PSP MANAGER (IGAMING) | RELOCATION TO SERBIA | #relocation to #serbia #psp #manager #igaming https://teletype.in/@courierus/WSOA5iO0S0p; RELOCATION TO SERBIA Основные задачи: Формировать платежную стратегию в вверенных странах Латинской Америки; Вести полный цикл работы с провайдерами: искать новых партнеров, проводить онбординг, выстраивать долгосрочные отношения и открывать платежные методы под запрос бизнеса; Умело управлять конверсией платежей и систематически ее повышать; Составлять платежные гипотезы и их тестировать; Вести отчётность и координировать взаимодействие с коллегами из разных департаментов для достижения общих целей компании; Мониторинг новых популярных методов оплаты в регионе и поиск провайдеров; Посещение профильных выставок и конференций в Латинской Америке; Условия: Офисный формат работы в Белграде, Сербия; Комфортный график 5/2, 8-часовой рабочий день с гибким началом рабочего дня в диапазоне с 9:00 до 12:00; Официальное оформление по ТК Сербии; Командировки для участия в профильных выставках; Оплачиваемый отпуск 20 рабочих дней и больничный лист; Дополнительные 4 days off в год за счет компании; Испытательный срок 3 месяца; Новый офис в центре Белграда с зоной отдыха, фруктами, снеками и кофемашиной, а также корпоративное питание; Юридическая поддержка при релокации, чтобы все было просто и комфортно; Дополнительные бонусы за выгодные сделки и успешное развитие проектов; Классная атмосфера и корпоративная культура, которая вдохновляет на новые идеи и достижения
Location: 5151 San Felipe, Suite 1800, Houston, TX 77056
Come join our team!
There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.
Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
SUMMARY:
The Client Manager works with and supports Producers, Client Advocates, Client Executives, Senior Client Managers and the account team to manage client service delivery throughout the insurance renewal and policy period on an assigned book of business largely comprised of Charter Schools. The role is client facing and team focused, using professional skills in commercial property and casualty insurance to enhance and expand large and complex client relationships. This position is a client-facing role responsible for directly supporting Property & Casualty Insurance client relationship management efforts. The position supports and coordinates service activity and is a key member of the client service team, responsible for delivery of the program-level strategy and providing consultation to clients.
Location: This role requires a hybrid work schedule out of either our Dallas, Austin or Houston offices, 3 days a week in office.
Summary
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
RESPONSIBILITIES
• Answer and respond promptly to client inquiries via phone, mail and e-mail, in a professional and courteous manner,
adhering to agency guidelines.
• Maintain proper file documentation including properly documenting all phone calls, correspondence, faxes and emails in
Sagitta and Image Right.
• Prioritize workflow and follow standard procedures for processing applications, policy changes, renewals, endorsements,
audits and cancellations.
• Accurately process policy changes on carrier websites or via email. Follow up with carriers to ensure all applications and any
policy changes are processed in a timely manner.
• Assume ownership of customer concerns and feedback until a successful resolution is achieved.
• Review client exposures, loss experience and current coverage and provide proactive solutions, and recommend
appropriate products and services.
• Remarket accounts according to agency guidelines. Consider the current program and if warranted, provide other options
to the client.
• Assist with the solicitation of new accounts and retention of existing accounts. Looks for new sales opportunities by cross-
selling.
• Comply with all internal procedures and practices while demonstrating the ability to meet service performance and quality
standards.
• Work well within the team and contribute to the team effort by openly sharing insurance knowledge.
Skills & Qualifications:
• Minimum three (3) year prior Commercial Insurance experience
• Strong customer service skills with an ability to assess insurance coverage needs
• Excellent communication and diplomacy skills to resolve client issues
• Articulate, well organized, and focused
• Goal oriented and highly motivated and resourceful to achieve results
• Ability to work independently, as well as in a team environment
Educational requirement:
• Bachelor’s degree preferred - experience equivalent will be considered
• Broker’s license is required
• Insurance designation preferred
Technology: Proficient in Microsoft Office and relevant company proprietary databases, Experience with an agency management
system such as Sagitta is a plus.
The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Come join our team!
There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.
Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
WHY EPIC:
EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:
Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
We’re in the top 10 of property/casualty agencies according to “Insurance Journal”
To learn more about EPIC, visit our Careers Page:
https://www.epicbrokers.com/about/epic-careers/
.
EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
California Applicants - View your privacy rights at:
https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf
.
Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#LI-LL1 #LI-Hybrid
Location: 1250 S. Capital of Texas Hwy Building 1, Suite 470 Austin, TX 78746
Come join our team!
There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.
Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
SUMMARY:
The Client Manager works with and supports Producers, Client Advocates, Client Executives, Senior Client Managers and the account team to manage client service delivery throughout the insurance renewal and policy period on an assigned book of business largely comprised of Charter Schools. The role is client facing and team focused, using professional skills in commercial property and casualty insurance to enhance and expand large and complex client relationships. This position is a client-facing role responsible for directly supporting Property & Casualty Insurance client relationship management efforts. The position supports and coordinates service activity and is a key member of the client service team, responsible for delivery of the program-level strategy and providing consultation to clients.
Location: This role requires a hybrid work schedule out of either our Dallas, Austin or Houston offices, 3 days a week in office.
Summary
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
RESPONSIBILITIES
• Answer and respond promptly to client inquiries via phone, mail and e-mail, in a professional and courteous manner,
adhering to agency guidelines.
• Maintain proper file documentation including properly documenting all phone calls, correspondence, faxes and emails in
Sagitta and Image Right.
• Prioritize workflow and follow standard procedures for processing applications, policy changes, renewals, endorsements,
audits and cancellations.
• Accurately process policy changes on carrier websites or via email. Follow up with carriers to ensure all applications and any
policy changes are processed in a timely manner.
• Assume ownership of customer concerns and feedback until a successful resolution is achieved.
• Review client exposures, loss experience and current coverage and provide proactive solutions, and recommend
appropriate products and services.
• Remarket accounts according to agency guidelines. Consider the current program and if warranted, provide other options
to the client.
• Assist with the solicitation of new accounts and retention of existing accounts. Looks for new sales opportunities by cross-
selling.
• Comply with all internal procedures and practices while demonstrating the ability to meet service performance and quality
standards.
• Work well within the team and contribute to the team effort by openly sharing insurance knowledge.
Skills & Qualifications:
• Minimum three (3) year prior Commercial Insurance experience
• Strong customer service skills with an ability to assess insurance coverage needs
• Excellent communication and diplomacy skills to resolve client issues
• Articulate, well organized, and focused
• Goal oriented and highly motivated and resourceful to achieve results
• Ability to work independently, as well as in a team environment
Educational requirement:
• Bachelor’s degree preferred - experience equivalent will be considered
• Broker’s license is required
• Insurance designation preferred
Technology: Proficient in Microsoft Office and relevant company proprietary databases, Experience with an agency management
system such as Sagitta is a plus.
The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Come join our team!
There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.
Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
WHY EPIC:
EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:
Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
We’re in the top 10 of property/casualty agencies according to “Insurance Journal”
To learn more about EPIC, visit our Careers Page:
https://www.epicbrokers.com/about/epic-careers/
.
EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
California Applicants - View your privacy rights at:
https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf
.
Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#LI-LL1 #LI-Hybrid
Location: 14881 Quorum Drive Suite 850, Dallas, TX 75254
Come join our team!
There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.
Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
SUMMARY:
The Client Manager works with and supports Producers, Client Advocates, Client Executives, Senior Client Managers and the account team to manage client service delivery throughout the insurance renewal and policy period on an assigned book of business largely comprised of Charter Schools. The role is client facing and team focused, using professional skills in commercial property and casualty insurance to enhance and expand large and complex client relationships. This position is a client-facing role responsible for directly supporting Property & Casualty Insurance client relationship management efforts. The position supports and coordinates service activity and is a key member of the client service team, responsible for delivery of the program-level strategy and providing consultation to clients.
Location: This role requires a hybrid work schedule out of either our Dallas, Austin or Houston offices, 3 days a week in office.
Summary
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
RESPONSIBILITIES
• Answer and respond promptly to client inquiries via phone, mail and e-mail, in a professional and courteous manner,
adhering to agency guidelines.
• Maintain proper file documentation including properly documenting all phone calls, correspondence, faxes and emails in
Sagitta and Image Right.
• Prioritize workflow and follow standard procedures for processing applications, policy changes, renewals, endorsements,
audits and cancellations.
• Accurately process policy changes on carrier websites or via email. Follow up with carriers to ensure all applications and any
policy changes are processed in a timely manner.
• Assume ownership of customer concerns and feedback until a successful resolution is achieved.
• Review client exposures, loss experience and current coverage and provide proactive solutions, and recommend
appropriate products and services.
• Remarket accounts according to agency guidelines. Consider the current program and if warranted, provide other options
to the client.
• Assist with the solicitation of new accounts and retention of existing accounts. Looks for new sales opportunities by cross-
selling.
• Comply with all internal procedures and practices while demonstrating the ability to meet service performance and quality
standards.
• Work well within the team and contribute to the team effort by openly sharing insurance knowledge.
Skills & Qualifications:
• Minimum three (3) year prior Commercial Insurance experience
• Strong customer service skills with an ability to assess insurance coverage needs
• Excellent communication and diplomacy skills to resolve client issues
• Articulate, well organized, and focused
• Goal oriented and highly motivated and resourceful to achieve results
• Ability to work independently, as well as in a team environment
Educational requirement:
• Bachelor’s degree preferred - experience equivalent will be considered
• Broker’s license is required
• Insurance designation preferred
Technology: Proficient in Microsoft Office and relevant company proprietary databases, Experience with an agency management
system such as Sagitta is a plus.
The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Come join our team!
There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.
Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
WHY EPIC:
EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:
Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
We’re in the top 10 of property/casualty agencies according to “Insurance Journal”
To learn more about EPIC, visit our Careers Page:
https://www.epicbrokers.com/about/epic-careers/
.
EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
California Applicants - View your privacy rights at:
https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf
.
Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#LI-LL1 #LI-Hybrid
Location: EMEA Remote
About
Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.
Customer.io
powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, I'm Matt Lane, Manager of Account Management at
Customer.io
, and I'm looking for a Senior Account Manager to join our EMEA team. This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own.
This role is open to candidates based in the UK or Ireland only.
What we value
Commercial ownership — you treat your book of business like it's yours, because it is
Forecasting discipline and data-driven decision-making, not gut feel
Multi-threaded relationships — you build trust across the org, not just with one champion
Expansion through value, not feature gates or mechanical levers
Close partnership with Customer Success — you see CS as a collaborator, not a handoff
What you'll do
Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation
Drive growth by helping customers adopt
Customer.io
more strategically, identifying new use cases and articulating ROI clearly
Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
Partner closely with Customer Success on account health and with Sales on expansion deals
Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward
What we're looking for
3+ years in Sr. Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)
Experience managing $5m ARR, predominantly in the MM space
Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation
A forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you own
Comfortable pulling usage data, tracking health scores, and building your own dashboards
Strong communicator — clear and persuasive with both technical and non-technical stakeholders
Based in the UK or Ireland
Compensation & Benefits
We believe in transparency. Starting salary for this role is $151,700k - $212,00k OTE USD(or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
. We also offer
16 weeks paid parental leave, unlimited PTO
, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
30-minute video call with a Recruiter
45-minute video call with the Hiring Manager
Take-Home Assignment
1-hour Assignment Review Call with the team
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Join us!
Check out our
careers page
for more information about why you should
come work with us!
We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.
Location: Washington, D.C.; Virginia; New Hampshire; Vermont; Pennsylvania; Maryland; Rhode Island; Massachusetts; New Jersey; Connecticut; Delaware; New York
Workplace: Remote
The Partnerships team expands access to high-quality psychiatric care by building strategic relationships with health systems across the country. We partner with executive, clinical and operational leaders to create seamless referral pathways, improve patient access, and deliver measurable value for both patients and partner organizations.
We are seeking a Strategic Partnership Director (individual contributor) to lead new health system partnerships within an assigned territory (Northeast). This is a true hunter role for someone who is energized by opening doors, developing executive relationships, and building partnerships from the ground up (not managing an existing book of business).
The ideal candidate is a relationship-driven business development leader with an established network of health system executives and physician leaders. They love the challenge of developing partnerships, are energized by prospecting and relationship building, and have a track record of independently driving opportunities from initial outreach through successful launch. They understand the unique challenges facing health systems, speak credibly about clinical operations and referral workflows, and build trust through insight, persistence, and high emotional intelligence - not high-pressure sales tactics.
Success in this role means quickly leveraging your network to build executive relationships, creating a robust pipeline of qualified health system opportunities, securing meaningful referral partnerships, and establishing Talkiatry as a trusted behavioral health partner across your territory.
TO BE CONSIDERED FOR THIS ROLE, YOU MUST LIVE IN ONE OF THESE STATES:
Virginia, Maryland, Delaware, Pennsylvania, New Jersey, New York, Connecticut, Rhode Island, Massachusetts, Vermont, New Hampshire, Maine, + Washington, D.C.
ABOUT TALKIATRY:
Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Co-founded by a patient and a triple-board-certified psychiatrist, we were built to solve one of healthcare’s most urgent challenges: millions of people struggle to access mental health care, while clinicians face growing administrative burden and burnout. Through our technology-powered, in-network platform, we’re changing that, creating a better experience for patients and empowering clinicians to focus on delivering exceptional care.
Today, Talkiatry is the largest dedicated psychiatry practice in the U.S., with 900+ psychiatrists, 400+ therapists, and more than 4 million patient visits delivered nationwide. At our scale, every innovation has real impact. Every workflow we improve, every technology solution we build, and every patient experience we redesign helps thousands of clinicians provide better care to hundreds of thousands of patients. We’re not just growing quickly — we’re redefining how behavioral healthcare is delivered in America.
Joining Talkiatry means joining a mission-driven team that is solving complex problems at scale, driving meaningful change in healthcare, and building the future of mental health care with compassion, innovation, and purpose.
YOU WILL:
- Develop and execute a territory strategy to identify, prioritize, and secure new health system partnerships, leveraging existing executive relationships while building new ones with key clinical and operational leaders.
- Own the full partnership lifecycle - from prospecting and relationship development through discovery, executive presentations, negotiation, and successful launch - with accountability for delivering partnership and growth goals.
- Leverage existing relationships while building new executive connections with physician leaders, behavioral health executives, referral management teams, population health leaders, and C-suite stakeholders to create long-term strategic partnerships.
- Navigate complex health system organizations by building consensus across multiple stakeholders, understanding organizational dynamics, and aligning Talkiatry's value with each system's clinical and strategic priorities.
- Maintain deep knowledge of the health system landscape within your territory, including executive movement, strategic priorities, competitive dynamics, and emerging partnership opportunities, using those insights to shape your territory strategy.
- Develop and execute a systematic approach to territory planning, prospecting, account prioritization, and pipeline management that consistently creates new partnership opportunities.
- Represent Talkiatry as a behavioral health thought partner by articulating industry trends, healthcare economics, referral workflows, and Talkiatry's value in improving access, quality, and patient outcomes.
- Partner cross-functionally with Clinical, Operations, Legal, Product, and Executive Leadership to design, structure, and launch successful partnerships while independently driving opportunities forward and removing obstacles to execution.
- Represent Talkiatry at industry conferences, executive forums, and professional networks to strengthen market presence, expand strategic relationships, and generate new partnership opportunities.
YOU ARE:
- A relationship-driven business development leader with an established network and the credibility to quickly build trust with health system executives, physician leaders, and other key stakeholders.
- Someone who is energized by prospecting, opening doors, and creating new partnership opportunities (not simply managing existing accounts or relationships).
- An EQ-driven business developer who builds momentum through trust, persistence, and thoughtful problem-solving rather than pressure, urgency tactics, or transactional sales approaches.
- A proven track record of independently owning complex partnership opportunities from initial outreach through successful launch, with a strong bias toward action and accountability.
- The ability to navigate the complexity and politics of large health systems, building consensus across physician leaders, operational stakeholders, and executive decision-makers.
- The confidence and resourcefulness to independently drive opportunities forward while effectively leveraging cross-functional partners when they add value (not relying on large sales support organizations to create momentum).
- Deep knowledge of health system operations, referral patterns, and the challenges healthcare organizations face in expanding access to behavioral health services.
- Executive presence with exceptional communication and presentation skills, and the ability to influence C-suite leaders through compelling business cases and strategic insights.
- An entrepreneurial mindset with the ability to build and execute a territory strategy, develop systematic approaches to pipeline generation, and consistently create new partnership opportunities.
- A collaborative approach that brings together Clinical, Operations, Legal, Product, and Executive Leadership to launch successful partnerships while maintaining ownership and accountability for outcomes.
- Passion for Talkiatry's mission and a commitment to expanding access to high-quality behavioral health care through long-term, mutually beneficial health system partnerships.
YOU HAVE:
- 7+ years of experience developing and closing enterprise partnerships with health systems, integrated delivery networks (IDNs), academic medical centers, physician organizations, or other complex healthcare providers.
- Proven track record of independently sourcing, developing, and closing new business opportunities in a quota-carrying or commercially accountable role.
- Demonstrated experience developing executive relationships across health system executives, physician leaders, and clinical stakeholders, with a demonstrated ability to leverage those relationships to develop new strategic partnerships.
- Demonstrated success navigating complex, multi-stakeholder sales cycles involving clinical, operational, legal, finance, and executive decision-makers.
- Deep understanding of health system operations, physician referral patterns, behavioral health access challenges, and the priorities of clinical leadership.
- Strong executive presence with exceptional written, verbal, and presentation skills, including experience presenting business cases and partnership proposals to senior healthcare leaders.
- Experience developing territory strategies, building and managing a healthy pipeline, and accurately forecasting opportunities using CRM platforms such as HubSpot, Salesforce, or similar tools.
- Ability to operate independently with a high degree of ownership, urgency, and accountability while collaborating effectively with Clinical, Operations, Legal, Product, Finance, and Executive Leadership.
- Willingness to travel up to 30% within the assigned territory for executive meetings, partner engagement, and industry conferences.
PREFERRED QUALIFICATIONS
- Experience building referral partnerships or physician services relationships within behavioral health, psychiatry, telehealth, or specialty care.
- Experience selling healthcare services or provider solutions to health systems, rather than primarily selling technology, benefits, or HR solutions.
- Experience partnering with physician groups or specialty care providers to build referral-based growth strategies.
- MBA, MHA, MPH, or an equivalent combination of healthcare and business leadership experience.
WHAT WE OFFER
- Competitive compensation with a performance-based incentive plan tied to partnership growth and business impact.
- A remote-first role with the flexibility to work from anywhere within your assigned territory, with travel to partner sites and industry events.
- The opportunity to lead strategic partnerships with some of the nation's leading health systems and healthcare organizations.
- A high-impact role with direct exposure to executive leadership and the ability to influence Talkiatry's enterprise growth strategy.
- The autonomy to build new relationships, shape market expansion, and help define how Talkiatry partners with health systems nationwide.
- A collaborative, mission-driven culture where Clinical, Operations, Product, and Commercial teams work together to improve access to high-quality psychiatric care.
- The chance to make a meaningful difference by helping health systems expand access to behavioral healthcare for the patients and communities they serve.
- Opportunities for professional growth and leadership development within one of the fastest-growing organizations in behavioral healthcare.
- The ability to make a lasting impact by helping transform how health systems deliver and expand access to psychiatric care.
WHY TALKIATRY:
- Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care
- Collaborative environment: be part of building something from the ground up at a fast-paced startup
- Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
- Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
- It all comes back to care: we’re a mental health company, and we put our team’s well-being first
Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FEVerifyParticipationPoster.pdf&data=05%7C01%7Cjill.steger%40talkiatry.com%7Cfe829943872e4bc8dc7b08db83d3c99d%7C803a6c90ec724384b2c01a376841a04b%7C0%7C0%7C638248717875458398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=qFgJNzh246Js%2FFqdsb9OZgN55rg5GpsB0wjiTvkPn9w%3D&reserved=0 & IER Right to Work https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FIER_RighttoWorkPoster.pdf&data=05%7C01%7Cjill.steger%40talkiatry.com%7Cfe829943872e4bc8dc7b08db83d3c99d%7C803a6c90ec724384b2c01a376841a04b%7C0%7C0%7C638248717875458398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ivUqrPtiBjGVkMzpMBSYalwvm2Zxhj%2BScqVUX2OfqUA%3D&reserved=0.
At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.
We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.
Location: France
Workplace: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
We are seeking an experienced and dynamic leader to build ElevenLabs' public sector business across France. The Public Sector Partnerships Lead will identify and build relationships with government institutions across France, bridging the gap between government and our GTM team to drive adoption of ElevenLabs' products and grow government into a strong, durable revenue stream for the company. The role also involves building strategic partnerships with policymakers, industry associations, and coalitions, as well as monitoring regulatory developments and supporting policy campaigns and impact initiatives.
In this role, you will:
Drive government adoption and revenue (primary)
- Identify government partnership opportunities across France — from healthcare and education to transport, public banks, and other state-owned enterprises — and bridge the gap between government institutions and the GTM team to drive adoption and deployment of ElevenLabs' products.
- Build and maintain a wide network of relationships across French government institutions — spanning ministries, agencies, établissements publics, and SOEs — not limited to regulatory or policy counterparts.
- Promote government adoption of ElevenLabs products and services in partnership with the GTM team.
Build strategic partnerships (secondary)
- Build and maintain strong relationships with policymakers, regulators, industry associations, and civil society groups.
- Represent ElevenLabs at conferences and industry events, advancing the company's public policy goals.
Monitor and advise on policy (tertiary)
- Lead ElevenLabs engagement with government bodies and officials across France, with a focus on AI governance, safety, copyright, privacy, transparency, data protection, competition, and/or digital rights.
- Monitor, analyze, and advise on emerging regulations impacting the company — including EU-level developments given France's influence in shaping EU AI policy.
- Support the development of internal policies by our Legal, Safety, Security, and other teams.
- Provide strategic counsel to company leadership on regional policy trends and their business implications.
- Define and implement policy campaigns and impact initiatives that advance company objectives.
Who you are:
- You're genuinely interested in the future of AI and emerging technologies, bringing curiosity and enthusiasm to your role.
- You stay up-to-date on AI regulation and industry trends, and are eager to apply this expertise to cutting-edge products.
- You thrive in a fast-paced, dynamic startup environment, working cross-functionally with teams across the organization to support and scale a growing business.
- You're comfortable working independently and handling ambiguity, excelling in situations where you must make informed decisions quickly.
- You bring a proactive, solution-oriented approach to each project, focused on moving the business forward.
What you bring:
Primary requirements
- 10+ years' experience in public and private sector (in-house, firm) roles, with a track record of building relationships with government that led to commercial or technology-adoption outcomes — not solely policy or regulatory roles.
- A wide, current network of contacts across French government institutions — spanning ministries, agencies, établissements publics, and SOEs, including in healthcare, education, and transport. Prior government or grands corps experience is a plus but not required if network breadth is strong.
- Experience identifying and opening doors for technology partnerships with government institutions is strongly preferred.
- Contacts or experience navigating EU institutions or other major European markets is a plus.
Also required
- Strong knowledge of the French and EU AI policy landscape, including general AI governance, safety, copyright, privacy, transparency, data protection, competition, and digital rights.
- Demonstrated success in designing, advocating for, and influencing policy outcomes, as well as coalition building.
- Public policy experience across France.
- Exceptional written and verbal communication skills, including when briefing government officials and other policymakers.
- Fluency in English and French.
Location
This role is located in France.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: Worldwide; South Africa
APPLICATION INSTRUCTIONS:
If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the
20four7VA Team Portal
for faster processing. Use any valid email address to log in.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you're interested in this opportunity, click APPLY TO POSITION to proceed.
********************************************************************
Title:
Independent Contractor – CPT-11203 Lead Follow-Up & Appointment Setting Virtual Assistant/Business Support VA/Entry-Advanced Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
We are a UK-based guitar school teaching children and adults through both in-person and online lessons. We are seeking a friendly, proactive, and highly organized Virtual Assistant to become the first point of contact for prospective students and parents.
The primary focus of this role is lead follow-up, appointment setting, customer communication, and CRM management. The successful candidate will respond promptly to new inquiries generated through Facebook and Google Ads, nurture leads through multiple communication channels, and book free introductory guitar lessons into our calendar.
This role is ideal for someone who enjoys building relationships, delivering exceptional customer service, and helping prospective students begin their musical journey.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Lead Follow-Up & Appointment Setting
Follow up on new inquiries generated through Facebook Ads and Google Ads.
Contact leads via phone, SMS, WhatsApp, and email.
Conduct outbound calls to prospective students and parents.
Book free introductory guitar lessons into the company calendar.
Confirm appointments and send reminders.
Follow up with no-shows and reschedule appointments when appropriate.
Re-engage previous inquiries and former students.
Student & Parent Communication
Welcome new students and parents.
Maintain ongoing communication with current students and families.
Provide a positive and professional customer experience.
Answer general inquiries and direct questions to the appropriate team member when necessary.
Build rapport with prospective students and parents.
CRM Management
Update and maintain lead records within GoHighLevel (GHL) / LeadConnector.
Document all communications and interactions accurately.
Ensure no leads are overlooked or forgotten.
Maintain clean and organized CRM records.
Track lead progression through the enrollment process.
Administrative Support
Assist with inbox management and email organization.
Support calendar management and scheduling activities.
Maintain accurate records and administrative documentation.
Prepare weekly performance reports.
Reporting & Performance Tracking
Generate simple weekly reports outlining:
Leads contacted
Trial lessons booked
No-shows
New student enrollments
Re-engaged leads and former students
Monitor outreach and appointment-setting performance metrics.
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Excellent spoken and written English communication skills.
Friendly, confident, and professional telephone manner.
Previous experience in appointment setting, customer service, sales support, or lead follow-up.
Strong relationship-building and communication skills.
Excellent organizational and time-management abilities.
Ability to work independently and proactively.
Strong attention to detail and follow-through.
Reliable internet connection and quiet work environment.
PREFERRED QUALIFICATIONS
Experience using GoHighLevel (GHL) or LeadConnector.
Experience working with inbound lead management.
Experience in education, coaching, music schools, tutoring services, or service-based businesses.
Familiarity with Facebook and Google Ads lead follow-up processes.
Experience with SMS, WhatsApp, and multi-channel communication.
Sales or appointment-setting experience.
Experience re-engaging dormant leads and previous customers.
APPLICATION SOFTWARE KNOWLEDGE / REQUIRED TOOLS
Category
Tools / Platforms
CRM
GoHighLevel (GHL), LeadConnector
Communication
Phone, SMS, WhatsApp, Email
Calendar Management
Google Calendar
Reporting
Google Sheets, Microsoft Excel
Lead Management
Facebook Leads, Google Ads Leads
Communication & Meetings
Zoom, Google Meet
KEY PERFORMANCE INDICATORS (KPIs)
Speed of lead response.
Number of leads contacted.
Number of trial lessons booked.
Trial lesson attendance rate.
Number of new students enrolled.
Number of re-engaged leads and former students.
CRM accuracy and lead management effectiveness.
Work Schedule
Contracted Hours per Week: 20 Hours
Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
Daily Working Time: Preferably 10:00 AM – 2:00 PM UK Time (with occasional flexibility for evening follow-ups)
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior, and Advanced Level
Contracted Hours per Week: 20 hours/week
Daily Working Time: 10 AM-12 PM UK time
Scheduled Working Days: Monday-Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Level A-B
REGION PREFERENCES: South Africa
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!
Location: Istanbul, Turkey
Our mission
Constructor’s mission is to enable all educational organisations to provide high-quality digital education to 10x people with 10x efficiency.
With strong expertise in machine intelligence and data science, Constructor’s all-in-one platform for education and research addresses today’s pressing educational challenges: access inequality, tech clutter, and low engagement of students.
Please send your resume in English only.
We are seeking an experienced Partner Manager to drive partner-led growth. This role is responsible for recruiting, enabling, and growing strategic partners while expanding market presence within the education, digital learning, and research sectors.
Office address:
Harmancı Giz Plaza, Levent
Esentepe, Harman Sk. No:5, 12th Floor
34394 Şişli / Istanbul
Duties and Responsibilities:
Develop and execute the partner growth strategy.
Recruit, onboard, and activate new channels and strategic partners.
Grow revenue through existing partners and expand partner-led pipeline opportunities.
Build strong relationships with partner executives, sales leaders, and technical stakeholders.
Create and execute joint business plans, go-to-market initiatives, and co-selling activities.
Provide market intelligence and partner insights to support regional growth objectives.
Business Execution & Strategy Support
Actively support the execution of the Türkiye & Balkans strategy alongside the President
Track strategic initiatives, execution plans, and regional targets
Ensure follow-up on Sales, Customer Success, Strategic Partnerships, and GTM priorities
Support cross-functional coordination to keep execution on track
Commercial & Sales Exposure
Support sales and pipeline tracking, opportunity follow-ups, and partner coordination
Assist with the preparation of commercial reviews, dashboards, and reports
Gain hands-on exposure to regional commercial execution and deal flow
Presentations & Executive Communication
Prepare executive-level presentations, board-style decks, and briefing documents
Ensure high-quality storytelling, structure, and clarity in all materials
Team & Stakeholder Coordination
Support leadership and team meeting cadence
Coordinate internal and external stakeholders across Türkiye and the Balkans
Act as a communication bridge between the President and the teams
Qualifications and Experience:
Fluent in English (written and spoken)
Previous experience in sales, business development, and partnership roles
Strong presentation preparation and presentation delivery skills
Proven success in partner management, channel sales, alliances, or ecosystem development.
Strong understanding of partner-led business models and channel growth strategies.
Demonstrated track record of achieving revenue, growth, or business development targets.
Experience working with Microsoft or Microsoft partner ecosystems in education is a plus
Strong communication, negotiation, relationship management, and business development skills.
Excellent organisational, planning, and prioritisation skills
Ability to manage complex schedules and multiple stakeholders
High level of confidentiality, ownership, and accountability
Profile We Are Looking For
Able to think strategically while executing operationally
Proactive, structured, and detail-oriented
Strong follow-through and execution discipline
Interested in long-term growth into senior business leadership roles
Why This Role?
Direct exposure to regional leadership and strategic decision-making
Opportunity to work side-by-side with the President
Hands-on involvement in strategy execution across Türkiye and the Balkans
Clear development path into broader business or leadership roles
What We Offer
💻 Choice of work equipment (e.g., laptop, monitor, etc.)
🇬🇧 English classes (iTalki – $130 monthly)
⏰ Flexible schedule (we usually work between 09:00/10:00 and 18:00/19:00)
👶 Newborn bonus (€500 per child)
🧠 Patent remuneration
🌴 Paid leave
🧑💻 Remote work in locations without our offices
Hybrid work in locations with offices (2 days in-office, 3 days remote)
Constructor
fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board committed to building a diverse and inclusive organisation where everyone can become their best self. We do not discriminate based on age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or other protected characteristics. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. We encourage people belonging to underrepresented groups to apply.
Location: Vancouver, British Columbia
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As an
Account Director
at Via, you will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. Our Partner Success team is made up of talented, collaborative people who are passionate about making public transit better, and at Via, the work we do together translates into
real impact
for the people who depend on it every day.
About the Role:
Own a portfolio of complex, high-value partner relationships, serving as the primary point of contact for executive city and agency leadership and setting the standard for how we show up at that level
Act as a trusted advisor and consultant to partners at the most senior levels, translating their ideas and community needs into revenue opportunities and driving decisions that shape service outcomes
Build and steward deep, long-term relationships with partners, acting as a strategic peer to senior leadership and spotting opportunities for service growth and revenue generation
Use service performance data to set the strategic direction for each partnership, ensuring decisions on quality, efficiency, and growth are grounded in evidence
Independently lead multi-year and highly complex contract renewals and service expansions, navigating high-stakes negotiations with executive stakeholders to increase year-on-year revenue
Champion new products and capabilities internally, influencing Via's roadmap and advocating for partners to facilitate the expansion of each partner's service size and scope
About You:
10+ years of relevant work experience in a client-facing role, with a track record of owning and growing strategic accounts independently at the most senior levels
Fluency in French and English is required for frequent client interaction.
Quantitatively inclined and data savvy; you use complex data sets to drive strategic decisions and influence senior stakeholders both internally and externally
An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust
A reliable, motivated self-starter who shapes the way things are done and sets a standard others aspire to
A natural leader in every sense — someone whose judgment, presence, and way of operating raises the quality of the work and the people around them, regardless of title
Compensation and Benefits:
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
Salary Range: $160,000-$200,000 CAD
Comprehensive health, dental, and vision coverage with
100% company-paid premiums
starting on your first day of work.
A
Group RRSP & DPSP
with a company match.
Standard and extended job-protected
parental leave
options, with company-paid health benefits fully maintained during your leave
Additional wellness benefits
(including 24/7 virtual medicine, mental health practitioner coverage, EAP, and other wellness perks)
20 days of paid time off (PTO)
annually, plus paid provincial statutory holidays
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Location: Toronto
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As a
Senior Partner Success Manager
at Via, you will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio — working alongside talented, collaborative people who are passionate about making a real
impact
for the people who depend on public transit every day.
About the Role:
Own the success of advanced transportation systems across a portfolio of partners, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy
Act as a trusted advisor and consultant to partners, translating their ideas and community needs into revenue opportunities and driving decisions that improve service outcomes
Build deep, long-term relationships with partners by identifying pain points, delivering solutions, and proactively recognizing opportunities for service growth and revenue generation
Lead the analysis of daily, weekly, and long-term service performance data, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth
Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders to increase year-on-year revenue
Champion new products and capabilities internally, advocating for partners to facilitate the expansion of each partner's service size and scope
About You:
7+ years of relevant work experience in a client-facing role, with a track record of managing senior stakeholder relationships independently in consulting, customer success, or a high-growth company
Fluency in French and English is required for frequent client interaction.
Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike
An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust
A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them
An empathetic team player who takes pride in elevating those around them, and views success as a collective effort
Compensation and Benefits:
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
Salary Range: $145,000-$165,000 CAD
Comprehensive health, dental, and vision coverage with
100% company-paid premiums
starting on your first day of work.
A
Group RRSP & DPSP
with a company match.
Standard and extended job-protected
parental leave
options, with company-paid health benefits fully maintained during your leave
Additional wellness benefits
(including 24/7 virtual medicine, mental health practitioner coverage, EAP, and other wellness perks)
20 days of paid time off (PTO)
annually, plus paid provincial statutory holidays
There has never been a more exciting time to be on the cutting edge of public mobility.
Ready to join the ride?
Location: Dublin, Ireland
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn ambition into working systems inside Notion. You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact.
You’ll partner closely with Solutions Consultants on account strategy, expansion qualification, and customer success planning, while directly shaping outcomes that strengthen customer partnerships and contribute to predictable revenue. If you’re a builder who loves helping customers solve real business problems—and you want to work at the intersection of AI, productivity, customer value, and revenue impact—this is the role.
This role will be based in Dublin. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE:
- Drive workflow adoption and value realization for a book of named accounts, ensuring customers expand their use of Notion and as a result, Notion sees high NRR
- Partner closely with the Solutions Consultant on account strategy for expansion and renewal, including owning the renewal opportunity for flat and at-risk customers
- Shape customer outcomes, strengthen executive and team-level partnerships, and contribute directly to predictable revenue through retention, renewal, and expansion impact
- Design and deploy workflows that solve specific business problems as a build-beside partner to the customer, translating goals into durable systems in Notion
- Partner with Solutions Consultants on account strategy, customer planning, and identifying and qualifying expansion opportunities within existing accounts
- Co-define, build, and manage against customer success plans that help every customer achieve their desired objectives and realize measurable value
- Learn Notion’s product and the broader AI ecosystem inside and out so you can be the best build-beside partner for customers navigating new ways of working
- Innovate and iterate on Outcomes Architect programs that retain and grow customers while mitigating churn or contraction risk
SKILLS YOU'LL NEED TO BRING:
- Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
- Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans
- Technical fluency and genuine comfort building live in software—you can co-design, configure, and troubleshoot with customers in the room
- Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy
- Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts
- You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems
- You’re obsessed with AI, constantly building with the newest tools and learning new ways of working
- Fluency in English and Italian
NICE TO HAVES:
- Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software
- Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path
- Familiarity with usage-based or consumption-based models and the ability to connect adoption patterns to commercial outcomes
- Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams
- Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €94,000 - €105,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Задачи:
— Руководство и организация ежедневной работы команды поддержки (Email и Live Chat), контроль загрузки команды и своевременных ответов.
— Управление эскалациями: обработка сложных и приоритетных жалоб клиентов, оперативное их разрешение.
— Обеспечение качества и обучение: регулярный обзор тикетов, мониторинг качества ответов, предоставление обратной связи и проведение тренингов для повышения квалификации агентов.
— Управление процессами и знаниями: создание и обновление внутренних баз знаний, стандартных операционных процедур (SOP) и FAQ для клиентов.
— Прямое взаимодействие с клиентами: ответы на запросы, помощь в использовании продуктов и обучение пользователей.
— Отчетность по ключевым метрикам поддержки клиентов (CSAT, First Response Time, Resolution Rate) и предоставление аналитики заинтересованным сторонам.
Требования:
— Высшее образование в области коммуникаций, бизнеса, управления бизнесом или смежных областях.
— Опыт работы в службе поддержки клиентов не менее 3–4 лет, из них 1–2 года на руководящей или старшей позиции.
— Отличные навыки письменного и устного общения на английском и Bahasa Indonesia.
— Уверенное владение системами тикетов (Zendesk, Freshdesk, Intercom) и платформами для живого чата.
— Способность сохранять спокойствие, аналитический подход и вежливость при работе с трудными эскалациями.
— Знание метрик клиентской поддержки (CSAT, SLA, FRT) и опыт создания документации и SOP.
Условия:
— Прямой карьерный рост и профессиональное развитие под руководством IBMC.
— Работа в поддерживающей и совместной команде, поддерживающей растущую компанию на Бали.
Location: Singapore
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The role
We are seeking a highly skilled and customer-focused professional to join our team as a
Senior
Solutions Architect
specializing in
Cloud infrastructure and MLOps
. As a Cloud Solutions Architect, you will play a pivotal role in designing and implementing cutting-edge solutions for our clients, leveraging cloud technologies for ML/AI teams and becoming a trusted technical advisor for building their pipelines.
You’re welcome to work remotely from
Singapore.
Your responsibilities will include:
Act as a trusted advisor to our clients, providing technical expertise and guidance throughout the engagement. Conduct PoC, workshops, presentations, and training sessions to educate clients on GPU cloud technologies and best practices
Collaborate with clients to understand their business requirements and develop solution architecture that align with their needs: design and document Infrastructure as code solutions, documentation and technical how-tos in collaboration with support engineers and technical writers
Help customers to optimize pipeline performance and scalability to ensure efficient utilization of cloud resources and services powered by Nebius AI
Act as a single point of expertise of customer scenarios for product, technical support, marketing teams
Assist to Marketing department efforts during events (Hackathons, conferences, workshops, webinars, etc.)
We expect you to have:
5+ years of experience as a cloud solutions architect, system/network engineer, developer or a similar technical role with a focus on cloud computing
Strong hands-on experience with IaC and configuration management tools (preferably Terraform/Ansible), Kubernetes, skills of writing code in Python
Solid understanding of GPU computing practices for ML training and inference workloads, GPU software stack components, including drivers, libraries (e.g. CUDA, OpenCL)
Excellent communication skills
Customer-centric mindset
It will be an added bonus if you have:
Hands-on experience with HPC/ML orchestration frameworks (e.g. Slurm, Kubeflow)
Hands-on experience with deep learning frameworks (e.g. TensorFlow, PyTorch)
Solid understanding of cloud ML tools landscape from industry leaders (NVIDIA, AWS, Azure, Google)
#LI-DNI
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Location: Brazil
Workplace: OnSite
ABOUT HALTER
At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard.
We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB.
To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
ABOUT THE ROLE
Halter’s mission is to enable agriculture to be both more productive and more sustainable, transforming the lives of farmers and animals. Brazil is one of the world’s most significant cattle markets, and this role is a rare opportunity to build the commercial engine that brings that mission to life at national scale. We're looking for a world-class commercial leader to build, scale, and lead Halter's market entry into Brazil. Reporting directly to the VP of Commercial Strategy, you'll own the revenue number, champion our first customers and lead a high-accountability commercial organisation from the ground up.
This is a groundbreaking role, and the opportunity to revolutionise the cattle industry in Brazil. We’re looking for someone who plays to win, takes absolute ownership and is energised by the challenge of building something new in one of the most significant agricultural markets in the world. You will span the full commercial picture, leading sales, marketing, and customer in the region. You'll be the primary commercial voice shaping Halter's product roadmap for the Brazilian market. You'll build the team from scratch — hiring, developing, and scaling a regional organisation capable of winning in one of the world's most significant beef and cattle markets.
This is a deeply hands-on leadership role. You'll spend meaningful time in the field working alongside farmers and ranchers, shaping execution on the ground, and ensuring your team is consistently raising the bar. You will bring discipline, rigour, and clarity while also operating with warmth, candour, and high support. You'll play a key role globally — representing South American customer needs, partnering closely with the New Zealand team, and influencing Halter's product roadmap, forecasting, and broader go-to-market strategy.
Please submit your CV and application in English. This role works daily with teams in New Zealand, Australia and the US, so professional working English is essential.
WHAT YOU'LL DO
Build, lead & coach a high-performing commercial team
- Build, develop, and performance-manage a regional commercial team from the ground up, setting clear expectations, coaching in the field, and ensuring every team member is operating at a high level.
- Drive consistent execution through hands-on training, field visits, deal reviews, and continuous improvement rhythms.
- Be talent obsessed. Design the right team structure, hire the right people, raise the bar with every hire and build a team capable of winning.
- Lead as a demanding and supportive coach, setting a high bar, giving direct and regular feedback, developing managers and backing your team to do more than they ever thought possible.
Own revenue, forecasting & the commercial operating model
- Build and continuously refine a data-driven operating model, ensuring disciplined pipeline hygiene, stage progression, and conversion performance across the team.
- Get up to speed quickly with the Halter sales model
- Run regular reviews on pipeline health, forecast variance, territory performance, leading indicators, and productivity metrics.
- Partner with global RevOps to design scalable dashboards, reporting, and insights that drive behaviour and decision-making.
Lead regional marketing
- Own the regional marketing function — brand presence, field events, and content — ensuring marketing and sales operate as a single, aligned commercial engine.
- Partner with Halter's global marketing team to adapt global strategy, assets, and campaigns to the Brazilian cattle market, translating brand into pipeline.
- Shape how Halter shows up in the South American market — at industry events, in trade media, and through the channels that reach farmers and ranchers where they are.
Own customer satisfaction and the full post-sale experience in the region
- Lead the regional customer deployment function, ensuring every farmer who buys Halter reaches full adoption quickly and sees measurable value.
- Own retention and expansion revenue — holding the full customer lifecycle, not just the initial sale.
- Build scalable onboarding and support processes that improve as the customer base grows and product complexity increases.
- Ensure customer health metrics — adoption, retention, NPS, expansion — are tracked, visible, and actioned by the right teams.
Work alongside product to drive product-market fit. Be the voice of the South American farmer
- Act as the primary commercial voice translating regional customer reality — what's working, what isn't, what's blocking adoption — into clear, prioritised product and engineering requirements.
- Partner with Halter's global product team to advocate for adaptations specific to Brazilian farming operations, ensuring the product fits the realities of this market.
- Feed field insights from sales, deployment, and customer success into product planning cycles in a structured, rigorous way — not just ad hoc feedback.
- Participate actively in product roadmap reviews, representing the commercial case for prioritisation decisions that affect South American growth.
Set & run regional commercial rhythms
- Own and run the regional commercial meeting cadence, ensuring consistent communication flow across the team: priorities, targets, expectations, updates, blockers, and accountability loops.
- Build the transparency and operating rhythm required to move fast without creating confusion. The team should have clear priorities, fast feedback and tight follow through, and this environment needs to be built.
- With headquarters in New Zealand, this role is the primary voice of the South American market on the global stage. You'll bring regional customer truth, field insight, and commercial context into company-wide decision making.
Stay deeply connected to customers & the field
- Spend significant time in the field, modelling best practices, supporting your team, and staying close to customer needs and market dynamics across Brazil.
- Use field insights to shape sales strategy, territory design, role clarity, and coaching priorities.
- Build strong partnerships across Halter's global organisation to ensure South American needs are understood, prioritised, and acted upon.
Create a winning culture, that spans the local and global teams, and extends into how we operate with farmers
- Create a culture where bad news travels fast, context is shared early and teams solve problems directly rather than waiting for permission.
- This culture becomes part of our brand, farmers enjoy working with us and can see the passion every team member brings to Halter
WHAT YOU'LL BRING
Proven commercial leadership across Sales, Marketing & Customer Success
- Demonstrated success scaling revenue and managing teams through rapid growth from post-product-market-fit to meaningful commercial scale.
- Experience owning or closely partnering on marketing and customer success — comfortable holding the full commercial picture, not just the sales number.
- Owned growth-focused regional revenue targets, with responsibility for hitting aggressive numbers and maintaining forecast accuracy across a sizeable field organisation.
Product-market fit experience
- Track record of translating customer and field insight into concrete product requirements that changed the roadmap — not just passing feedback, but owning the commercial case.
- Comfortable operating at the intersection of commercial and product, building structured feedback loops between the field and engineering teams.
Strong analytical & commercial judgment
- Able to interpret data, understand financial levers, and make clear, confident decisions in complex, fast-paced environments.
Field-first, customer-centric leadership
- Comfortable leading from the front, spending meaningful time on-farm, and grounding strategy in firsthand customer insight across Brazil.
Expertise in sales methodology & forecasting
- Deep skill in pipeline discipline, forecasting rigour, and building scalable sales systems and cadence.
- Experience building clear segmentation and territory design, so that sales forecasts and resourcing aligns to product capabilities
- Implemented or overhauled a commercial operating rhythm, including pipeline reviews, forecast cadences, and clear communication channels across managers and teams.
An authentic leader, comfortable being supportive and demanding
- Direct, empathetic, high-support leadership that elevates talent, develops managers, and reinforces a culture of excellence.
- Fluent in Portuguese and English — you'll operate across both every day, bridging the regional team and global HQ.
Thrives in ambiguity & working at pace
- Calm, decisive, and energised by building from scratch — operating with urgency, ownership, and adaptability in a rapidly scaling business entering a new market.
- Deep familiarity with Brazil: the farming culture, the business environment, and what it takes to earn trust on the ground.
OUR BENEFITS
- Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.
- Health Insurance - Is offered for our employees, so they can care for themselves
- Our personal growth is important. Halter offers an annual self-development budget to be used for anything that fuels personal growth.
- Paid parental leave plus many other parental benefits that support you and your family.
JOIN OUR TEAM
Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!
If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!
Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
WHY OUR TEAM LOVES WORKING AT HALTER:
- Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations.
- Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems.
- You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund.
- This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"
Denver, Colorado, USA; We encourage applicants from all backgrounds to apply
УдалённоUSA
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
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seniorВеликобритания, Ирландия; This role is open to candidates based in the UK or Ireland only; EMEA Remote
УдалённоWashington, D.C.; Virginia; New Hampshire; Vermont; Pennsylvania; Maryland; Rhode Island; Massachusetts; New Jersey; Connecticut; Delaware; New York; TO BE CONSIDERED FOR THIS ROLE, YOU MUST LIVE IN ONE OF THESE STATES:
УдалённоleadFrance
УдалённоleadЮАР; However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW
Istanbul, Turkey; We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds