This is an individual contributor role in the Employer of Record (EOR) Operations team at Remote, focused on Benefits operations. The role involves providing support to employees and clients regarding benefits plans, including pricing, coverage, claims, enrollment, invoicing, and vendor platforms. Responsibilities include processing tickets and escalations via Zendesk and email, executing data-related tasks with care and precision, helping define and execute Standard Operating Procedures, collaborating with the Benefits team and other departments to analyze customer needs and deliver solutions, providing analytical, administrative, and technical support to maintain benefits programs, maintaining operations process documents, identifying automation opportunities, and documenting knowledge systematically in Notion. The role requires being proactive and able to initiate and complete tasks independently, while championing Remote's values and Benefits team's goals.
Requirements include experience in HR Operations Employee Benefits, ideally with US PEO services, strong customer service orientation, organizational and time management skills, strong verbal and written communication skills in English, ability to work in a fast-paced environment using various tech tools, and embracing AI and automation for efficiency. Remote work experience is a plus but not required.
The position reports to the Benefits Operations Manager and is part of the Operations - Benefits team located in the AMER region. The annual salary range is $35,250 to $89,250 USD. Benefits include flexible paid time off, flexible working hours with asynchronous work culture, 16 weeks paid parental leave, budgets for co-working spaces, learning and wellness (including gym memberships), mental health support, stock options, home office budget, and IT equipment. Remote fosters internal mobility and ensures fair, unbiased compensation and pay equity globally.
The application process includes profile review, recruiter interview, written challenge, interviews with the Benefits Operations Manager and Director of Benefits, and a Bar Raiser interview. Candidates are encouraged to apply with a CV or LinkedIn profile in English. Remote prioritizes diversity, inclusion, and accommodations during the hiring process.
Location: USA - New York
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on both companies' strengths while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
Fivetran is building data pipelines to power the modern data stack for thousands of companies.
We’re looking for a
Pricing & Order Operations Analyst
to join our Order Operations & Monetization team. This role restores dedicated capacity for pricing and order operations testing, quote-to-cash (QTC) release validation, and order execution support.
You’ll help ensure system changes are tested, validated, and operationally ready before they go live. You’ll provide Pricing and Order Operations subject-matter expertise and execute assigned business validation across signature packets, bookings, marketplace offers, and booking-to-order management handoffs. This role partners closely with Order Operations & Monetization, IT’s business systems team, Pricing Operations, Sales, and Deal Desk.
Reporting & Prioritization
Reports to the Order Operations & Monetization lead, Jamie Calkins.
The Senior Pricing Operations Manager may help prioritize pricing-related test cases and QTC issues tied specifically to pricing and quoting.
The Order Operations & Monetization lead owns final prioritization of the analyst’s workload across order operations, assigned non-pricing UAT participation, and pricing-related support work
.
This is a hybrid role, 1-2 days in the office.
Technologies You’ll Use
Salesforce CPQ
Jira
Suger and marketplace user interfaces, including AWS, Azure, GCP, and Snowflake
Notion
Metronome
Hex
What You’ll Do
Pricing Operations & QTC Support
Support pricing operations changes through business requirement review, data validation, configuration checks, and documentation, helping ensure pricing logic is accurately reflected in QTC workflows.
Validate pricing-related QTC changes across quoting, approvals, discounting logic, product configuration, and downstream order execution.
Help confirm that pricing changes are operationally ready before launch, including impacts to Sales, Deal Desk, Order Operations, Billing, Revenue, and marketplace workflows.
Partner with the Senior Pricing Operations Manager to prioritize pricing-related test cases, identify gaps in business requirements, and document expected system behavior.
Help maintain documentation for pricing- and order-related system configurations, known dependencies, and release-readiness criteria.
UAT & Testing
Participate as a Pricing and Order Operations subject-matter expert in UAT project-managed by Technical Program Management (TPM) and executed under RevOps coordination, ensuring relevant business scenarios and expected outcomes are represented.
Execute assigned Pricing and Order Operations test cases and collaborate with the GTM subject-matter experts identified by RevOps.
Partner with RevOps and relevant subject-matter experts to develop and maintain Pricing and Order Operations test cases, including scenarios for quoting, approvals, signature packets, bookings, marketplace offers, billing, and order management.
Document test results and defects with clear traceability from business requirement to test outcome, and provide domain-specific readiness input through the established UAT sign-off process.
Maintain the Pricing and Order Operations portion of the regression test suite for recurring QTC changes.
Order Operations
Operate under defined business requirements for order operations rules within the QTC flow, validating execution across signature packet generation and e-signature routing, booking rules, marketplace offer configuration—including AWS, Azure, GCP, and Snowflake—and the booking-to-order management handoff.
Partner with IT’s business systems team and the Proposal-to-Order Lead to keep order operations rules aligned with upstream pricing and quoting logic and downstream billing and revenue systems.
Ensure signature packets and marketplace offers accurately reflect the underlying order and pricing terms before execution.
Identify and troubleshoot order operations issues across bookings, signature packets, and marketplace offers, escalating systemic problems to the appropriate system owner.
Skills We’re Looking For
2–3 years of experience in pricing operations, order operations, business systems analysis, or quality assurance within an agile environment, ideally involving quote-to-cash processes.
Working knowledge of Salesforce CPQ and order management or billing systems, with the ability to read and understand configuration logic without necessarily building it directly.
Strong attention to detail and comfort performing structured, repeatable testing work.
Comfort using conversational AI tools—such as Claude, ChatGPT, or internal chatbots—to support daily and project work, combined with sound judgment about when human review or decision-making is necessary.
Clear written communication skills, with the ability to document test cases, defects, and sign-off criteria for technical and business audiences.
A proactive, organized approach, with the ability to work across IT, Pricing and Order Operations, and Sales and Deal Desk with minimal oversight.
Bonus Skills
Exposure to Revenue Recognition or Professional Services systems and processes.
#LI-REMOTE
#LI-MM1
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
New York Pay Range
$119,641
—
$143,575 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: Oakland, California, United States, AMER
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on both companies' strengths while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
Fivetran is building data pipelines to power the modern data stack for thousands of companies.
We’re looking for a
Pricing & Order Operations Analyst
to join our Order Operations & Monetization team. This role restores dedicated capacity for pricing and order operations testing, quote-to-cash (QTC) release validation, and order execution support.
You’ll help ensure system changes are tested, validated, and operationally ready before they go live. You’ll provide Pricing and Order Operations subject-matter expertise and execute assigned business validation across signature packets, bookings, marketplace offers, and booking-to-order management handoffs. This role partners closely with Order Operations & Monetization, IT’s business systems team, Pricing Operations, Sales, and Deal Desk.
Reporting & Prioritization
Reports to the Order Operations & Monetization lead, Jamie Calkins.
The Senior Pricing Operations Manager may help prioritize pricing-related test cases and QTC issues tied specifically to pricing and quoting.
The Order Operations & Monetization lead owns final prioritization of the analyst’s workload across order operations, assigned non-pricing UAT participation, and pricing-related support work.
This is a hybrid role, 1-2 days in the office.
Technologies You’ll Use
Salesforce CPQ
Jira
Suger and marketplace user interfaces, including AWS, Azure, GCP, and Snowflake
Notion
Metronome
Hex
What You’ll Do
Pricing Operations & QTC Support
Support pricing operations changes through business requirement review, data validation, configuration checks, and documentation, helping ensure pricing logic is accurately reflected in QTC workflows.
Validate pricing-related QTC changes across quoting, approvals, discounting logic, product configuration, and downstream order execution.
Help confirm that pricing changes are operationally ready before launch, including impacts to Sales, Deal Desk, Order Operations, Billing, Revenue, and marketplace workflows.
Partner with the Senior Pricing Operations Manager to prioritize pricing-related test cases, identify gaps in business requirements, and document expected system behavior.
Help maintain documentation for pricing- and order-related system configurations, known dependencies, and release-readiness criteria.
UAT & Testing
Participate as a Pricing and Order Operations subject-matter expert in UAT project-managed by Technical Program Management (TPM) and executed under RevOps coordination, ensuring relevant business scenarios and expected outcomes are represented.
Execute assigned Pricing and Order Operations test cases and collaborate with the GTM subject-matter experts identified by RevOps.
Partner with RevOps and relevant subject-matter experts to develop and maintain Pricing and Order Operations test cases, including scenarios for quoting, approvals, signature packets, bookings, marketplace offers, billing, and order management.
Document test results and defects with clear traceability from business requirement to test outcome, and provide domain-specific readiness input through the established UAT sign-off process.
Maintain the Pricing and Order Operations portion of the regression test suite for recurring QTC changes.
Order Operations
Operate under defined business requirements for order operations rules within the QTC flow, validating execution across signature packet generation and e-signature routing, booking rules, marketplace offer configuration—including AWS, Azure, GCP, and Snowflake—and the booking-to-order management handoff.
Partner with IT’s business systems team and the Proposal-to-Order Lead to keep order operations rules aligned with upstream pricing and quoting logic and downstream billing and revenue systems.
Ensure signature packets and marketplace offers accurately reflect the underlying order and pricing terms before execution.
Identify and troubleshoot order operations issues across bookings, signature packets, and marketplace offers, escalating systemic problems to the appropriate system owner.
Skills We’re Looking For
2–3 years of experience in pricing operations, order operations, business systems analysis, or quality assurance within an agile environment, ideally involving quote-to-cash processes.
Working knowledge of Salesforce CPQ and order management or billing systems, with the ability to read and understand configuration logic without necessarily building it directly.
Strong attention to detail and comfort performing structured, repeatable testing work.
Comfort using conversational AI tools—such as Claude, ChatGPT, or internal chatbots—to support daily and project work, combined with sound judgment about when human review or decision-making is necessary.
Clear written communication skills, with the ability to document test cases, defects, and sign-off criteria for technical and business audiences.
A proactive and organized approach, with the ability to work across IT, Pricing and Order Operations, and Sales and Deal Desk without heavy oversight.
Bonus Skills
Exposure to Revenue Recognition or Professional Services systems and processes.
#LI-REMOTE
#LI-MM1
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Oakland Pay Range
$119,641
—
$143,575 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: London, UK
Workplace: Hybrid
Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance.
As an Account Manager, Brands at Sensor Tower, you’ll play a key role in managing the account renewal and growth of our customer base while working closely with Sensor Tower Customer Support as needed to ensure a positive customer experience. You’ll also be instrumental in helping to build our process around renewals management and advocate for process updates to improve operational efficiency.
You will act as a trusted advisor to enterprise brand clients, ensuring they maximize the value of Sensor Tower’s market intelligence platform. By bridging commercial strategy with operational excellence, you will drive long-term retention, identify strategic expansion opportunities, and streamline our internal workflows.
What you will do:
- Manage a portfolio of businesses, focusing on renewals, upsells, and Net Revenue Retention (NRR) growth.
- Oversee all assigned contract renewals to ensure timely and accurate execution
- Accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction
- Own contract processes, including renewal CTA management, quote creation, maintenance of Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signature
- Work with Customer Support team (where needed) to identify at-risk accounts and put together a strategy to secure the renewal, as needed
- Partner with Customer support and Sales Ops to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency
- Identify opportunities to expand Sensor Towers footprint within an account as part of the renewal process
- Build strong relationships with customers through a regular cadence of calls, face-to-face meetings and on-site visits where possible. Use these conversations to understand their priorities, demonstrate value, address objections and identify renewal and expansion opportunities.
- Build account plans that identify renewal risk, stakeholder changes, product adoption gaps and opportunities for expansion well ahead of contract expiry.
- Lead commercial negotiations with customers and their procurement and legal teams, including pricing, contract structure and multi-year agreements.
- Develop relationships with decision-makers across multiple teams and regions within each account.
- Translate customer goals into relevant use cases across Sensor Tower’s products, and partner with internal specialists on demonstrations, insights and custom data requirements.
- Maintain an accurate renewal and expansion forecast, with clear next steps and escalation plans for at risk accounts.
- Hold regular commercial reviews with key stakeholders to understand budget plans, confirm renewal timelines and build support for continued investment.
Experience and skills that you can bring:
- Must be wiling to work from our London office three days a week.
- Experience in SaaS sales as an Account Executive or Account Manager.
- Strong understanding of the SaaS industry and digital ecosystem.
- Ability to identify product penetration, renewal, and upsell opportunities within the managed customer base.
- Ability to present complex data solutions in a clear and concise manner to a variety of audiences, including non-technical.
- Self-starting attitude and entrepreneurial spirit highly encouraged!
- An eye for detail following the industry trends and interpreting these into day-to-day business impact.
- Enjoy working in small, fast-paced teams where you can take initiative and accountability and generate - results every day.
- Experience managing complex SaaS renewals and expansions involving multiple stakeholders, products or regions.
- Strong commercial judgement, including the ability to defend value, handle pricing objections and balance customer needs with revenue goals.
- Confidence working with procurement and legal teams to move agreements through to signature.
Fraud warning:
It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower.com http://sensortower.com. All Sensor Tower interviews will be conducted via phone or Zoom. At no time will a conversation be moved to an alternative email outside of sensortower.com http://sensortower.com or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying.
To all recruitment agencies:
Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Location: Oakland, California, United States, AMER
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
Fivetran is building data pipelines to power the modern data stack for thousands of companies.
We are looking for a Senior Marketing Analyst to help Fivetran make clear, confident decisions about marketing performance. You will connect campaign and channel activity to funnel outcomes and business results, explain what is changing and why, and recommend where teams should focus next. Your work will support decisions across demand generation, digital, field and partner marketing, product-led growth, and the broader go-to-market organization.
You will partner with marketing leaders, Finance, Marketing Operations, GTM Strategy, and Analytics to answer high-impact questions, improve how performance is measured, and make reliable insights easier to access. This role is a fit for an analyst who can move from an ambiguous question to a rigorous analysis and a clear recommendation, while building durable metrics, models, and reporting along the way.
This is a full-time, flexible hybrid position based in Oakland, CA. Our hybrid work model offers remote flexibility and in-person collaboration; there is no fixed number of required office days, and we encourage teams to meet in person regularly.
Technologies You’ll Use
SQL (BigQuery / Snowflake)
dbt / dbt State
Looker / LookML
Sigma / Hex / Google Sheets
Claude Code / Codex
Salesforce, Marketo, web analytics, and marketing attribution data
What You’ll Do
Define and own our core marketing metrics.
Establish clear definitions and reporting across areas such as demand generation, funnel conversion, pipeline, campaign performance, channel efficiency, and marketing’s contribution to revenue.
Build scalable analytical products.
Create canonical datasets, models, and self-service tools and dashboards that help Marketing teams and leaders answer important questions quickly and consistently.
Serve as a trusted thought partner.
Translate analyses into clear narratives and recommendations for audiences ranging from marketing operators to senior executives. Partner with Engineering and Marketing Operations to improve the quality and usability of data from CRM, marketing automation, web analytics, and attribution systems.
Set a high bar for responsible Marketing Analytics.
Establish strong practices for data quality, integrity, governance, privacy, appropriate access, and responsible use of customer and prospect data.
Turn marketing data into decisions.
Analyze complex and disparate datasets to identify trends, surface opportunities, and recommend actions to improve campaign performance, funnel conversion, and marketing investment.
Shape our analytics culture.
Mentor analysts and partners, establish analytical best practices, and help Marketing teams build stronger data fluency and decision-making habits.
Skills We’re Looking For
5+ years of experience in analytics, data science, business intelligence, or a related analytical role
Advanced proficiency in SQL and data modeling, with experience working across large, complex datasets
Experience using Looker, Omni, Tableau, Sigma, or similar business intelligence and visualization tools
Strong analytical judgment and a track record of translating ambiguous business questions into structured analyses and actionable recommendations
Exceptional attention to detail and a high bar for data quality, analytical rigor, and reproducibility
Excellent communication and data storytelling skills; you can make complex findings intuitive and help decision-makers understand not just what is happening, but why it matters and what to do next
Comfort operating in ambiguity, developing hypotheses, and owning analytical problems end-to-end
Strong cross-functional instincts and the ability to build trusted relationships with both technical and non-technical partners
A builder mindset: you look beyond answering one-off questions and create frameworks, datasets, and tools that make future decisions faster and better
Passion for using data to improve marketing effectiveness and inform go-to-market decisions.
Experience using analytics to support key business decisions, preferably at a high-growth, SaaS, or B2B product company
Bonus Skills
Experience in Marketing Analytics, demand generation analytics, growth analytics, marketing operations, or another marketing-related analytical function.
Familiarity with CRM, marketing automation, attribution, web analytics, or product analytics systems such as Salesforce, Marketo, GA4, or Bizible.
#LIHYBRID
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Oakland Pay Range
$156,082
—
$195,102.50 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: Remote Canada
Workplace: Remote
InfluxData is the creator of InfluxDB, the leading time series platform used to collect, store, and analyze all time series data at any scale. Developers can query and analyze their time-stamped data in real-time to discover, interpret, and share new insights to gain a competitive edge. InfluxData is a remote-first company with a globally distributed workforce. For more information, visit www.influxdata.com http://www.influxdata.com.
InfluxData's North America Commercial sales team is growing, and we're looking for a Commercial Account Executive to own a territory end to end.
This is a hybrid new business and account management role. You'll hunt new logos across organizations of 1–500 employees in North America, and you'll carry a book of roughly 40 existing accounts that you are responsible for renewing and growing. The best people in this seat are as comfortable running a cold outbound motion as they are sitting with an existing customer six months before renewal, understanding where their usage is headed and what it will take to expand.
You are a hunter and a builder. You enjoy creating new relationships and deepening existing ones. You're all about working hard, supporting one another, ideating nonstop, and having a lot of fun while doing it.
InfluxDB is a purpose-built time series database used by engineering, platform, DevOps, SRE, and IoT teams to handle high-volume telemetry data. You'll be selling to technical buyers, which means the strongest AEs on this team are curious, consultative, and willing to get into the substance of a customer's architecture and problem.
What you’ll be doing:
New Business
- Owning the full sales cycle for new logos in North America Commercial — prospecting, discovery, scoping, POC, negotiation, and close
- Building and sustaining your own pipeline through cold calling, outbound email, LinkedIn, account research, inbound follow-up, and partner activity
- Running strong discovery: understanding the technical use case, the business impact, the buying process, the stakeholders, and what success looks like
- Understanding the competitive landscape — including open source alternatives — and positioning InfluxData to win
- Partnering with Sales Engineering to scope and run technical evaluations and POCs
Renewals & Expansions
- Owning renewal outcomes across a book of approximately 40 existing accounts, including forecast accuracy on every renewal in your territory
- Engaging renewals early — well ahead of the contract date — to understand usage trends, changes in the customer's environment, budget cycle, and stakeholder changes
- Identifying and closing expansion: new use cases, new teams and divisions, increased capacity, and upgrades
- Building multi-threaded relationships across your accounts so the relationship does not sit with a single champion
- Spotting and escalating retention risk early, and working with Customer Success and Support to resolve it before it reaches the renewal conversation
- Conducting regular check-ins and business reviews with your accounts to keep value visible
Across the Whole Territory
- Building trust and credibility, both internally and with prospects and customers, from engineering to executive stakeholders
- Keeping opportunity detail, next steps, renewal dates, and forecast accurate in Salesforce
- Forecasting and managing your sales activity and pipeline to meet revenue targets and company goals
- Meeting or exceeding monthly targets and quarterly quota across both new business and renewal/expansion
What we’re looking for:
- 1+ years of quota-carrying sales experience selling data solutions, SaaS, PaaS, developer tools, or cloud infrastructure
- Experience selling into commercial and mid-market organizations
- Experience managing accounts post-close through annual renewal cycles, with responsibility for retention and growth
- Demonstrated success running a full sales cycle from self-sourced pipeline through close
- Ability to balance hunting and farming — the discipline to keep prospecting while carrying an active book of business
- Comfort selling to technical buyers and translating technical capability into business value
- Superior written and verbal communication skills, able to talk to all levels at an organization
- Demonstrable history of meeting or exceeding quota
- Strong prospecting, qualifying, closing, and account management skills
- Excellent negotiation skills, including renewal and expansion negotiations
- Disciplined pipeline management, CRM hygiene, and forecast accuracy
It’s a plus if you have:
- Experience selling open source or commercial-open-source products, and competing against free alternatives
- Experience with time series data, observability, monitoring, IoT or industrial telemetry, DevOps, or SRE tooling
- Experience carrying a combined new business and renewal quota
Interview Information:
Our interview process begins remotely. Interviews are typically conducted via Zoom. To ensure every candidate can participate, please let us know if you are unable to access Zoom. Some roles may require an in-person meeting with a team member as part of the final stage.
Our Core Values
Our employees are the heart of the company and only by having a core set of beliefs and values will we be successful. We hire and live by these core values:
- We value each other
- We get stuff done
- We believe humility drives learning
- We embrace failure
- We are committed to open source
Visit our careers page https://www.influxdata.com/careers/ to learn more about working at InfluxData.
To view our CCPA policies click HERE https://www.influxdata.com/wp-content/uploads/November-2023-InfluxData-Candidate-Privacy-Notice.pdf
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by reaching out to the recruiting team by emailing apply@influxdata.com.
InfluxData does not accept unsolicited resumes from headhunters and recruitment agencies through our website, job board or directly to employees. InfluxData will not pay fees to any third-party agency, headhunter or company that does not have a signed agreement for this position in place.
Beware of job scams and fraudulent offers! Our recruiters use @influxdata.com http://influxdata.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software other than Zoom, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank accounts or social security numbers. If you have been contacted by someone claiming to be from InfluxData from a different domain about a job offer, please report it as potential job fraud to law enforcement and to jobs@influxdata.com.
Location: USA - Austin (dbt)
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on both companies' strengths while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
Fivetran is building data pipelines to power the modern data stack for thousands of companies.
We’re looking for a
Pricing & Order Operations Analyst
to join our Order Operations & Monetization team. This role restores dedicated capacity for pricing and order operations testing, quote-to-cash (QTC) release validation, and order execution support.
You’ll help ensure system changes are tested, validated, and operationally ready before they go live. You’ll provide Pricing and Order Operations subject-matter expertise and execute assigned business validation across signature packets, bookings, marketplace offers, and booking-to-order management handoffs. This role partners closely with Order Operations & Monetization, IT’s business systems team, Pricing Operations, Sales, and Deal Desk.
Reporting & Prioritization
Reports to the Order Operations & Monetization lead, Jamie Calkins.
The Senior Pricing Operations Manager may help prioritize pricing-related test cases and QTC issues tied specifically to pricing and quoting.
The Order Operations & Monetization lead owns final prioritization of the analyst’s workload across order operations, assigned non-pricing UAT participation, and pricing-related support work.
This is a hybrid role, 1-2 days in the office.
Technologies You’ll Use
Salesforce CPQ
Jira
Suger and marketplace user interfaces, including AWS, Azure, GCP, and Snowflake
Notion
Metronome
Hex
What You’ll Do
Pricing Operations & QTC Support
Support pricing operations changes through business requirement review, data validation, configuration checks, and documentation, helping ensure pricing logic is accurately reflected in QTC workflows.
Validate pricing-related QTC changes across quoting, approvals, discounting logic, product configuration, and downstream order execution.
Help confirm that pricing changes are operationally ready before launch, including impacts to Sales, Deal Desk, Order Operations, Billing, Revenue, and marketplace workflows.
Partner with the Senior Pricing Operations Manager to prioritize pricing-related test cases, identify gaps in business requirements, and document expected system behavior.
Help maintain documentation for pricing- and order-related system configurations, known dependencies, and release-readiness criteria.
UAT & Testing
Participate as a Pricing and Order Operations subject-matter expert in UAT project-managed by Technical Program Management (TPM) and executed under RevOps coordination, ensuring relevant business scenarios and expected outcomes are represented.
Execute assigned Pricing and Order Operations test cases and collaborate with the GTM subject-matter experts identified by RevOps.
Partner with RevOps and relevant subject-matter experts to develop and maintain Pricing and Order Operations test cases, including scenarios for quoting, approvals, signature packets, bookings, marketplace offers, billing, and order management.
Document test results and defects with clear traceability from business requirement to test outcome, and provide domain-specific readiness input through the established UAT sign-off process.
Maintain the Pricing and Order Operations portion of the regression test suite for recurring QTC changes.
Order Operations
Operate under defined business requirements for order operations rules within the QTC flow, validating execution across signature packet generation and e-signature routing, booking rules, marketplace offer configuration—including AWS, Azure, GCP, and Snowflake—and the booking-to-order management handoff.
Partner with IT’s business systems team and the Proposal-to-Order Lead to keep order operations rules aligned with upstream pricing and quoting logic and downstream billing and revenue systems.
Ensure signature packets and marketplace offers accurately reflect the underlying order and pricing terms before execution.
Identify and troubleshoot order operations issues across bookings, signature packets, and marketplace offers, escalating systemic problems to the appropriate system owner.
Skills We’re Looking For
2–3 years of experience in pricing operations, order operations, business systems analysis, or quality assurance within an agile environment, ideally involving quote-to-cash processes.
Working knowledge of Salesforce CPQ and order management or billing systems, with the ability to read and understand configuration logic without necessarily building it directly.
Strong attention to detail and comfort performing structured, repeatable testing work.
Comfort using conversational AI tools—such as Claude, ChatGPT, or internal chatbots—to support daily and project work, combined with sound judgment about when human review or decision-making is necessary.
Clear written communication skills, with the ability to document test cases, defects, and sign-off criteria for technical and business audiences.
A proactive, organized approach, with the ability to work across IT, Pricing and Order Operations, and Sales and Deal Desk with minimal oversight.
Bonus Skills
Exposure to Revenue Recognition or Professional Services systems and processes.
#LI-REMOTE
#LI-MM1
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Pay Range
$104,036
—
$124,848 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: United States
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
We're looking for a Data Analyst, Regulatory Analytics and Reporting to join our team remotely! The #1 goal of this role is to turn complex compliance and regulatory data into clear, actionable insights that protect the business, satisfy regulators, and support senior leadership in making high-stakes decisions. You'll work at the intersection of data engineering, regulatory reporting, and compliance operations in a fast-paced, high-scrutiny environment where accuracy and audit-readiness are non-negotiable.
Beyond technical expertise, success in this role depends on being a true business partner who combines data-driven insights with deep knowledge of compliance regulations and frameworks. You'll own end-to-end data management from building and maintaining datasets and pipelines to designing dashboards and insights for compliance and leadership teams. You will also automate compliance processes and workflows to boost efficiency and minimize human error.
If you combine exceptional data analysis expertise with solid knowledge of compliance regulations, a keen eye for regulatory risk, and the drive to shape the future of crypto with a top-tier brand - this is your next mission!
THE OPPORTUNITY
- Own the design of dashboards, compliance metrics, and regulatory reports, turning data into actionable insights for stakeholders, cross-functional partners, and regional compliance officers
- Automate end to end compliance related data solutions, governance controls, and automations to boost efficiency and minimize manual intervention
- Dive into large, complex datasets to turn findings into scalable, audit-ready data models that facilitate regulatory reporting and analytics
- Translate regulatory and business requests into accurate reports and automated data pipelines using Python, SQL, DBT and Airflow
- Lead cross-functional projects with analysts, engineers, and compliance teams to build and maintain high-quality data pipelines and sources
- Coordinate client data quality monitoring by identifying issues, flagging remediations, and partnering with responsible teams to ensure timely resolution
- Support ad-hoc data requests for audits, exams, risk assessments, and day-to-day business needs
- Deliver insights that shape compliance direction through clear, data-driven storytelling
WHAT YOU BRING
- 5+ years of experience in data analysis and data management within financial services or a regulated industry, with hands-on experience in compliance and regulatory reporting across frameworks such as AML, KYC, Sanctions, MiCA, or MiFID
- Solid understanding of regulatory risk and the ability to operate effectively in high-scrutiny, audit-ready environments
- Expert SQL skills including complex joins, CTEs, and analytical functions, paired with proficiency in Python libraries such as pandas, matplotlib, and plotly
- Hands-on experience using dbt or similar tooling to model and organize high fidelity data for reporting and decision-making
- Experience setting up and managing data pipelines with a strong understanding of data workflow orchestration
- Proficiency with BI and data visualization tools such as QuickSight, Power BI, or Superset to build executive-facing dashboards
- Strong communicator who can simplify complex data ideas for both technical and non-technical audiences
- Alignment with the values outlined in Kraken's Tentaclements document
NICE TO HAVES
- Degree in Mathematics, Statistics, Finance, Information Systems, or a related technical field
- Passion for continuous learning and approaching problems with a beginner's mindset
- Solid understanding of the cryptocurrency space and how financial markets function
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on Twitter https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
Location: Canada; United States
Workplace: Remote
ABOUT DOCKER
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.
We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
_______________________________________________________________________
Docker's Product-Led Growth (PLG) team owns turning product usage into revenue across the full Platform: the Container business (Docker Desktop, Docker Hub, Docker Build Cloud, Docker Scout) and the AI business (Sandboxes, AI Governance, Model Runner, MCP Toolkit, MCP Catalog). Lifecycle marketing is one of the fastest-scaling parts of that team: it already owns user and admin nurtures, renewal automation, and first-touch outreach for PQLs and inbound leads, running against a marketable base in the tens of millions.
As Senior Lifecycle Marketer, you'll report directly to the VP of PLG and partner closely with our existing lifecycle marketing lead. You'll take ownership of assigned products, audiences, and lifecycle stages, with real input into shaping the approach for what you own, not just shipping someone else's plan, and you'll help turn a fast-growing list of priorities into a structured, scalable lifecycle engine.
WHAT MAKES SOMEONE SUCCESSFUL IN THIS ROLE
- Lifecycle Fluency: You think in full user journeys, not campaigns. You've done lifecycle marketing specifically, not just growth or demand gen, and you know how nurture, activation, retention, and renewal connect across a product's full lifecycle.
- Builder's Mindset: You'd rather own a program end to end, strategy, build, QA, and send, than hand pieces of it off. You bring structure to ambiguity: turning a fast-growing list of priorities into themes, a build queue, and a sequenced roadmap.
- Audience & Signal Validation: You know how to validate an audience and its underlying signal before it ships: spot-checking record-level data, sanity-checking targeting logic, and catching a bad segment before it reaches users. You don't need to write SQL yourself, but you can work directly with data teams to confirm a list is right.
- Cross-Functional Operator: You operate well across marketing, sales (BDR and renewals), data, and design/agency partners, and you know how to keep programs moving even when you don't own every dependency.
- Marketing Automation Execution: You've personally built campaigns in Marketo or an equivalent platform, not just briefed them: audience builds, suppressions and contact governance, pre-send QA and live proofs, and launch monitoring, including troubleshooting a broken data sync in the moment.
- Technical Translation: You can take a technical product or a raw usage signal, a feature adoption event, a usage threshold, a new capability, and turn it into messaging that reads credible to a developer or admin, not generic marketing copy.
RESPONSIBILITIES
- Build the Lifecycle Engine: Own and build lifecycle campaigns (email and in-product messaging) across Docker's Container and AI Platform products, including Sandboxes and AI Governance, for both end users and admins.
- Scale Programmatic Sends: Design and run large-scale programmatic sends, such as recurring account health checks, to a base in the tens of millions, working within the team's marketing automation stack (currently Marketo and Mailgun; expect a platform transition in the next 6–12 months).
- Automate Lead and Renewal Motions: Stand up and run automated first-touch flows for PQLs and inbound leads, in partnership with BDR and renewals stakeholders.
- Validate Audiences & Signals: Partner with data and growth engineering to pull the usage signals campaigns depend on (Snowflake and internal data tools), and validate that an audience and its underlying signal are correct before every send.
- Manage Suppressions & Contact Governance: Own suppression lists and contact governance rules so campaigns stay compliant and don't over-message or reach the wrong audience.
- QA, Launch Monitoring & Troubleshooting: Run pre-send QA and live proofs on every campaign, monitor launches as they go out, and troubleshoot issues in real time, including broken data syncs.
- Translate Signals into Messaging: Turn technical product usage and adoption signals into messaging that reads credible and useful to developers and admins, not generic marketing copy.
- Shape and Sequence Strategy: Take a fast-growing list of priorities and turn it into a concrete build queue: itemize the work, sequence it, and flag capacity or dependency issues early.
- Coordinate Design & Agency Partners: Work with design and agency partners to keep campaign quality and turnaround on track.
- Operationalize Reporting: Own naming, tracking, and reporting on programs so the rest of the team has visibility into what's live, what's next, and what it's driving.
QUALIFICATIONS
- Lifecycle Marketing Experience: A background specifically in lifecycle marketing, not pure growth or demand gen, ideally inside a PLG or self-serve motion.
- Proven Program Ownership: A track record of owning campaigns end to end (strategy, build, QA, send) and shipping programs that moved a real metric: activation, retention, or renewal conversion.
- Marketing Automation Build Experience: Hands-on build experience in Marketo or an equivalent marketing automation platform: audience builds, program/campaign setup, suppressions and contact governance, pre-send QA and live proofs, and launch monitoring.
- Data & Targeting Validation: Comfortable working directly with data teams to validate record-level data and targeting logic, for example auditing who's actually in a segment or spot-checking a list against expectations. Writing SQL yourself is a plus, not a requirement.
- Technical-to-Message Translation: A track record of turning a technical product or a raw usage signal into messaging that reads credible to a developer or admin audience, not generic marketing copy.
- Technical Familiarity: Comfort navigating developer ecosystems, cloud infrastructure, or complex multi-product software platforms.
- Independent Ownership: Senior-level judgment and ownership as an individual contributor: you can run with ambiguity and drive a program without every step spelled out, and you collaborate well with another senior peer on the team.
WHAT TO EXPECT
FIRST 30 DAYS
- Immerse & Align: Get up to speed on Docker's PLG motion, product surface area (Container and AI), and the programs lifecycle already owns. Build a working relationship with data, BDR, renewals, and design/agency partners.
- Program & Tooling Audit: Audit the current state of user and admin nurtures, renewal automation, and PQL/lead outreach, and get familiar with the Marketo/Mailgun stack and its upcoming transition.
- Roadmap Calibration: Work with the lifecycle team to turn the current priority list into themes, a build queue, and a sequenced roadmap.
FIRST 90 DAYS
- Ship Owned Campaigns: Take ownership of at least one full program, such as an admin nurture flow or a PQL first-touch sequence, from build through send.
- Contribute to Renewal Automation: Stand up a first version of automated renewal outreach in partnership with the renewals team.
- Build the Reporting Cadence: Put in place naming, tracking, and reporting so the team has clear visibility into what's live and what it's driving.
ONE YEAR OUTLOOK
- Own a Mature Program Set: Own a mature, scaled set of lifecycle programs across your assigned products, audiences, and lifecycle stages.
- Prove Impact: Show measurable lift in activation, retention, or renewal conversion tied directly to your programs.
- Scale the Function: Help lifecycle marketing operate as a predictable, automated engine rather than a set of one-off campaigns, as scope keeps expanding across the Platform.
Docker does not offer visa sponsorship for this role.
Compensation & Equity
Canada: CA$160,300– CA$229,000 + equity
United States: $115,500 – $165,000 + equity
______________________________________________________________________
POSTING INFORMATION
- Open vacancy: This posting is for an existing open role.
- AI in hiring: Docker may use AI-assisted tools during our recruiting process.
- Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent.
______________________________________________________________________
PERKS & BENEFITS
- Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
- Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
- Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
- Home office support – Set up your workspace for comfort and success.
- Technology stipend – Equivalent to US$100 net per month to help support your work.
- Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
- Parental leave – 16 weeks of paid parental leave after six months of employment.
- Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
- Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
- Docker swag – Because representing the whale never gets old.
Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community.
#LI-REMOTE
Location: United Kingdom; Brazil; Ireland; Cyprus; Portugal; Lithuania; Czech Republic; Canada; Poland
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
We're looking for a Data Analyst, Regulatory Analytics and Reporting to join our team remotely! The #1 goal of this role is to turn complex compliance and regulatory data into clear, actionable insights that protect the business, satisfy regulators, and support senior leadership in making high-stakes decisions. You'll work at the intersection of data engineering, regulatory reporting, and compliance operations in a fast-paced, high-scrutiny environment where accuracy and audit-readiness are non-negotiable.
Beyond technical expertise, success in this role depends on being a true business partner who combines data-driven insights with deep knowledge of compliance regulations and frameworks. You'll own end-to-end data management from building and maintaining datasets and pipelines to designing dashboards and insights for compliance and leadership teams. You will also automate compliance processes and workflows to boost efficiency and minimize human error.
If you combine exceptional data analysis expertise with solid knowledge of compliance regulations, a keen eye for regulatory risk, and the drive to shape the future of crypto with a top-tier brand - this is your next mission!
THE OPPORTUNITY
- Own the design of dashboards, compliance metrics, and regulatory reports, turning data into actionable insights for stakeholders, cross-functional partners, and regional compliance officers
- Automate end to end compliance related data solutions, governance controls, and automations to boost efficiency and minimize manual intervention
- Dive into large, complex datasets to turn findings into scalable, audit-ready data models that facilitate regulatory reporting and analytics
- Translate regulatory and business requests into accurate reports and automated data pipelines using Python, SQL, DBT and Airflow
- Lead cross-functional projects with analysts, engineers, and compliance teams to build and maintain high-quality data pipelines and sources
- Coordinate client data quality monitoring by identifying issues, flagging remediations, and partnering with responsible teams to ensure timely resolution
- Support ad-hoc data requests for audits, exams, risk assessments, and day-to-day business needs
- Deliver insights that shape compliance direction through clear, data-driven storytelling
WHAT YOU BRING
- 5+ years of experience in data analysis and data management within financial services or a regulated industry, with hands-on experience in compliance and regulatory reporting across frameworks such as AML, KYC, Sanctions, MiCA, or MiFID
- Solid understanding of regulatory risk and the ability to operate effectively in high-scrutiny, audit-ready environments
- Expert SQL skills including complex joins, CTEs, and analytical functions, paired with proficiency in Python libraries such as pandas, matplotlib, and plotly
- Hands-on experience using dbt or similar tooling to model and organize high fidelity data for reporting and decision-making
- Experience setting up and managing data pipelines with a strong understanding of data workflow orchestration
- Proficiency with BI and data visualization tools such as QuickSight, Power BI, or Superset to build executive-facing dashboards
- Strong communicator who can simplify complex data ideas for both technical and non-technical audiences
- Alignment with the values outlined in Kraken's Tentaclements document
NICE TO HAVES
- Degree in Mathematics, Statistics, Finance, Information Systems, or a related technical field
- Passion for continuous learning and approaching problems with a beginner's mindset
- Solid understanding of the cryptocurrency space and how financial markets function
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on Twitter https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
Задачи:
— самостоятельно искать интересные темы и фактуру для публикаций;
— придумывать идеи и форматы контента для соцсетей;
— готовить публикации под ключ — от идеи до текста и визуала;
— придумывать идеи и короткие сценарии для Reels и монтировать их из имеющихся фото и видео;
— делать карусели и другой несложный визуальный контент;
— работать с материалами мероприятий и превращать их в контент;
— адаптировать материалы под разные площадки;
— анализировать результаты публикаций и предлагать, что стоит менять и тестировать дальше.
Требования:
— хорошее чувство текста;
— визуальный вкус и насмотренность;
— самостоятельность и готовность предлагать свои идеи;
— умение работать с короткими видео и понимание механики Reels;
— интерес к городской жизни и интеллектуальным проектам будет большим плюсом.
Условия:
— part-time;
— удалённо;
— гибкий график;
— проект московский, поэтому Москва будет преимуществом;
— оплата обсуждается по итогам собеседования;
— по мере роста проекта возможно увеличение объёма задач и развитие роли.
MEDvidi, a US-based mental healthcare platform, is seeking an AI Product Analyst to focus on Voice AI Agents that engage with patients and automate key parts of their care journey. The role involves analyzing AI behavior in production, identifying failure patterns such as hallucinations and inconsistencies, and assessing AI quality and reliability through examination of call transcripts, conversation logs, and operational data. Responsibilities include developing monitoring frameworks and dashboards to track AI performance, detecting anomalies and shifts in quality, and measuring the impact of AI on patient experience and business outcomes. Collaboration with Product, Engineering, QA, and Operations teams is essential. Candidates should have over three years of experience in Product, Data, or Operational Analytics, proficiency in SQL and Python for handling large text datasets, familiarity with ML pipelines or AI products, and an understanding of LLM limitations and AI failure modes. Experience in building monitoring systems and strong communication skills to translate insights into product decisions are required. Fluency in Russian and English (B2+) and availability during CET-overlapping hours are necessary. Preferred qualifications include experience with conversational AI, evaluating LLM outputs, and knowledge of AI quality metrics. The position offers remote work, involvement with impactful AI healthcare products, and benefits such as health insurance and paid leave.
УдалённоГеография найма не уточнена
JКомпания не указана
Управление вакансиями скоро появится
Скрытые компании и отметки о просмотре ещё не подключены.
Задачи:
— Управлять SEO-стратегией для 20-25 ключевых лендингов и блога.
— Самостоятельно писать, оптимизировать и докручивать статьи.
— Работать с семантическим ядром, стоп-словами и жесткой фильтрацией контента.
— Адаптировать стратегии под актуальные алгоритмы Яндекса, Google и новые реалии AI-выдачи (SGE/T3).
— Мониторить выдачу и регулярно показывать прозрачную динамику: позиции, трафик, конверсии.
Требования:
— Зрелый опыт и глубокое понимание того, как SEO влияет на бизнес.
— Отличное знание алгоритмов ранжирования Яндекса и Google.
— Умение работать автономно: самостоятельно находить точки роста, править контент и внедрять изменения без пинков.
— Обязательное условие: наличие подтвержденных кейсов с реальной динамикой позиций/трафика.
Условия:
— Формат: part-time / проектная занятость или ваши условия.
— Гибкий график и адекватный подход к задачам.
— Работа в нишах кибербезопасности, OSINT, EdTech.
— Отсутствие микроменеджмента.
Location: Brazil, Chile, Colombia
Why Join Exadel
We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.
From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.
What powers it all? Our people are ambitious, collaborative, and constantly evolving.
About the Client
The largest yoga studio chain in the United States, offering a fitness-focused approach to traditional yoga. By combining heated environments, strength training, and music-driven classes with a hybrid digital platform, the organization delivers a modern workout model designed to build physical strength and mindfulness for practitioners of all experience levels.
Review existing pipeline structures across the client’s sales segments and determine whether they accurately reflect how each segment operates
Identify scenarios and conditions that the current configuration does not handle reliably
Redesign pipeline stages, entry and exit criteria, required properties, and dependencies to improve data accuracy and consistency
Rebuild or repair automated deal-creation processes to ensure deals are generated accurately and associated with the correct records
Diagnose and resolve workflow failures, enrollment errors, and automation conflicts
Improve lead-routing logic, sequences, and other Sales Hub automation
Diagnose recurring data-quality issues and trace them to their source, including workflows, integrations, forms, and manual processes
Establish and document practical data standards, including required fields, naming conventions, deduplication rules, and lifecycle-stage definitions
Support the remediation of existing records while avoiding duplication of work already completed
Implement monitoring and controls that identify data issues before they affect end users
Establish sustainable CRM hygiene and governance practices
Partner with sales leadership to define reporting needs at the sales representative, manager, and executive levels
Build and maintain operational and leadership dashboards covering activity, pipeline movement, conversion, and segment performance
Develop custom and multi-object HubSpot reports
Reduce the manual effort required to produce recurring reports
Support and upskill the client’s existing reporting resource to avoid creating a single point of dependency
Assess which licensed HubSpot capabilities the client is not currently using
Evaluate potential enhancements based on business value, implementation effort, and organizational readiness
Provide clear recommendations on which capabilities should be adopted and which should be deferred
Configure approved enhancements and document what changed, why it changed, and how it should be maintained
Create and manage a prioritized, visible platform-optimization backlog
Investigate gaps between implemented automation and the benefits reported by end users
Distinguish between platform configuration, data-quality, process-design, and change-management issues
Remove adoption barriers caused by configuration or workflow design
Develop targeted enablement materials tied to specific platform and process changes
Support users through changes and reinforce consistent CRM practices
Help increase trust in HubSpot data, reporting, and workflows across the organization
Own an agreed backlog and report progress against established priorities
Coordinate priorities directly with client stakeholders with minimal oversight
Adapt plans as business priorities evolve throughout the engagement
Document configuration decisions, processes, and technical changes so platform knowledge remains with the client
Provide continuity and consistent platform ownership throughout the engagement
Coordinate effectively with Exadel’s existing distributed delivery team
What You Bring
Substantial hands-on HubSpot experience as an administrator or solutions consultant
Deep HubSpot Sales Hub expertise, including: Pipeline and deal-stage architecture, Deal properties, Workflow design, Sequences, Lead routing
Demonstrated experience building and repairing automated deal-creation processes within a multi-pipeline environment
Strong CRM data-integrity experience, including data audits, deduplication, validation, remediation, and governance standards
Experience developing HubSpot reports and dashboards, including custom and multi-object reporting
Experience inheriting, stabilizing, and improving an existing HubSpot implementation
Experience diagnosing and resolving workflow failures, automation conflicts, enrollment issues, and record-association problems
Strong understanding of sales operations and the ability to distinguish platform issues from process or adoption challenges
Experience maintaining and prioritizing an evolving CRM optimization backlog
Strong written documentation skills
Clear, direct, and confident stakeholder communication
Ability to work independently at a part-time allocation without significant day-to-day oversight
Availability to overlap regularly with US business hours and Exadel’s delivery team
Nice to have
Relevant HubSpot certifications
Experience supporting a multi-segment or multi-brand sales organization
Experience helping recover a CRM implementation that encountered adoption or data-trust challenges
Experience working with distributed or offshore delivery teams
Experience within consumer-facing or membership-based organizations
Exposure to high-volume, relationship-driven sales environments
Experience supporting organizational change and targeted CRM enablement
English level
Intermediate/Upper-Intermediate
Engagement Type:
Part-time
Allocation:
Approximately 20 hours per week, with increased availability during the initial stabilization period
Work Type:
Remote
Working Hours:
Regular overlap with the client’s US-based team and Exadel’s existing delivery team
Legal & Hiring Information
Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs
Compensation details are shared with candidates at the early stage of the recruitment process.
The offer is not binding until a signed contract is in place.
Your Benefits at Exadel
Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.
International projects
In-office, hybrid, or remote flexibility
Medical healthcare
Recognition program
Ongoing learning & reimbursement
Well-being program
Team events & local benefits
Sports compensation
Referral bonuses
Top-tier equipment provision
Exadel Culture
We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.
JКомпания не указана
Управление вакансиями скоро появится
Скрытые компании и отметки о просмотре ещё не подключены.
Задачи:
— разрабатывать игровой функционал на C# и Unity;
— участвовать в построении и развитии архитектуры проекта;
— реализовывать игровые механики по поставленным задачам;
— работать с существующими и новыми системами проекта;
— взаимодействовать со старшим разработчиком и другими участниками команды;
— работать с кодом через GitHub;
— участвовать в разработке сетевой составляющей проекта с использованием P2P-соединения.
Требования:
— знание принципов работы P2P-соединений (обязательно);
— уверенное знание C#;
— практический опыт разработки на Unity 3D;
— опыт работы с Git / GitHub;
— понимание принципов построения игровой архитектуры;
— способность самостоятельно разбираться в задачах и доводить их до результата;
— опыт коммерческой или серьёзной pet-проектной разработки.
Условия:
— формат работы: удаленный;
— график работы: part time;
— формат сотрудничества: RevShare (% от дохода с проекта);
— оформление: официальное по договору ГПХ c ИП работодателем;
— возраст 18+;
— рассматриваем кандидатов из любых регионов (кроме Крыма);
— рабочий язык: русский.
УдалённоГеография найма не уточнена
JКомпания не указана
Управление вакансиями скоро появится
Скрытые компании и отметки о просмотре ещё не подключены.
Задачи:
— Управлять SEO-стратегией для 20-25 ключевых лендингов и блога.
— Самостоятельно писать, оптимизировать и докручивать статьи.
— Работать с семантическим ядром, стоп-словами и фильтрацией контента.
— Адаптировать стратегии под алгоритмы Яндекса, Google и новые реалии AI-выдачи (SGE/T3).
— Мониторить выдачу и показывать динамику позиций, трафика и конверсий.
Требования:
— Зрелый опыт и глубокое понимание влияния SEO на бизнес.
— Отличное знание алгоритмов ранжирования Яндекса и Google.
— Умение работать автономно, находить точки роста и внедрять изменения без контроля.
— Наличие подтвержденных кейсов с реальной динамикой позиций и трафика.
Условия:
— Формат работы: part-time, проектная занятость или по вашим условиям.
— Гибкий график и адекватный подход к задачам.
— Работа в нишах кибербезопасности, OSINT и EdTech.
— Отсутствие микроменеджмента.
Location: Madrid, Spain
Workplace: hybrid
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
We are looking for a Customer Service Officer (L1) to support our Team in Madrid!
You'll provide frontline human support for customers using a global card issuing and embedded finance solution, covering onboarding, day-to-day product support, chatbot-to-human hand-offs and ownership of cases requiring escalation to specialist internal teams or external financial partners. When the chatbot hits its limit, you're the one customers actually talk to and every case you take on, you see through to the end. Reporting to the Customer Service & Customer Success Team Lead.
What is AlephPay?
AlephPay is the business card built for digital advertising and designed to become your primary card for all business spend. It combines flexible credit, reliable payments, spend control, and rewards in one solution, covering everything from media spend to everyday expenses, so your campaigns keep running without interruption.
You can create dedicated virtual cards for clients, campaigns, teams, or other business needs while keeping full visibility and control over company spending. AlephPay also simplifies expense management and reconciliation, making it easier for finance teams to manage all business spend in one place.
And because it's built around advertising, AlephPay rewards the way you already spend: eligible ad spend earns media rewards you can reinvest into your campaigns, while everyday business purchases unlock additional benefits that help your business grow.
What You’ll Do
Customer Support & Onboarding
Be the first point of contact for customers, helping them get started and use the product with confidence
Walk new customers through setup, so they understand how the product works and how to use it day to day
Answer questions about cards, transactions, currency exchange (FX), payments and how the product works
Take over from the chatbot when customers need a real person, replying to chats and messages from the client dashboard
Case Management & Escalations
Solve most customer questions yourself (first-line support) and recognise when a case needs a specialist
Escalate complex cases (second- and third-line support) to our banking, card-issuing and payment-processing partners and to colleagues in other teams
Follow each case until it is resolved, chase for updates and keep the customer informed along the way
Keep clear, accurate case records and flag problems that keep coming up, so we can fix them at the source
Continuous Improvement
Collect customer feedback and use it to improve our FAQs, chatbot answers, onboarding guides and support processes
Help us hit our service targets: fast replies, quick resolutions and happy customers
What You Need For This Role
Customer Service, Operations or customer-facing experience, ideally in payments, fintech, banking or e-commerce
Knowledge of card issuing, FX, payments, card acquiring and/or e-commerce is highly desirable
Strong communication, problem-solving and case-management skills
Comfort with digital support tools, dashboards and chatbot-assisted customer journeys
Fluent
English
; Baltic language, Slovak, German or Slovenian is a strong plus
What Will Make Us Really Love You
You bring a track record of success in a similar role, with hands-on experience.
You’re not afraid to challenge the status quo and bring fresh, out-of-the-box ideas to the table.
You anticipate challenges before they arise and take initiative to find effective solutions.
You have an eye for detail.
You thrive on teamwork but also bring a driven, goal-oriented spirit.
You’re genuinely enthusiastic about advertising, ad-tech, and staying ahead of industry trends.
You have the ability to engage and communicate with internal and external stakeholders in a positive and approachable way.
What You’ll Love About Us
We care about your individuality by giving you freedom to grow and create within the company, regardless of your position
Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising
Be part of a company with a truly global footprint, working with leading brands, platforms, and publishers across 90+ markets.
We foster a dynamic environment where creativity, collaboration, and bold ideas are encouraged and celebrated.
Join a diverse, multicultural team that values and embraces different perspectives, experiences, and talents.
At Aleph, your work directly contributes to connecting brands and consumers in meaningful ways, shaping the future of digital advertising.
In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is EUR 27,200. In addition to base salary, this role includes a variable component, paid annually. The final offer will reflect your experience, skills, and the scope of the role.
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
Location: Madrid, Spain
Workplace: hybrid
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
We are looking for a Customer Experience Team Lead to support our Team in Madrid!
You'll own the entire post-sale journey for a global card issuing and embedded finance solution, from the first day a customer goes live to how their relationship grows over time. It's a role that blends hands-on Customer Service leadership with real Customer Success accountability: you'll be the person who spots a churn risk before it becomes a lost account, and the one who turns steady usage into expansion. Reporting to the Senior Product Manager & Product Sales Lead, you'll sit at the center of the customer experience for a proposition spanning card issuing, FX, payments and working capital.
What is AlephPay?
AlephPay is the business card built for digital advertising and designed to become your primary card for all business spend. It combines flexible credit, reliable payments, spend control, and rewards in one solution, covering everything from media spend to everyday expenses, so your campaigns keep running without interruption.
You can create dedicated virtual cards for clients, campaigns, teams, or other business needs while keeping full visibility and control over company spending. AlephPay also simplifies expense management and reconciliation, making it easier for finance teams to manage all business spend in one place.
And because it's built around advertising, AlephPay rewards the way you already spend: eligible ad spend earns media rewards you can reinvest into your campaigns, while everyday business purchases unlock additional benefits that help your business grow.
What You’ll Do
Customer Success, Retention & Growth
Own ongoing customer relationships following implementation and onboarding, and lead QBRs with key customers
Monitor customer health indicators including adoption, spend, utilisation, service trends and engagement
Own retention and churn management, identifying at-risk accounts early and coordinating recovery actions
Monitor agreed spend volumes and work with customers and Sales to close utilisation gaps
Identify cross-sell and expansion opportunities across card issuing, FX, payments, working capital and related embedded finance solutions
Partner closely with Sales on account development, retention and growth
Customer Service & Escalation Leadership
Lead the L1 Customer Service function, staying hands-on during launch and scale-up
Oversee onboarding, product education and day-to-day customer support
Own the human-assisted support model for chatbot/client-dashboard cases requiring human intervention
Manage the L1/L2/L3 escalation framework with financial partners and internal stakeholders
Monitor customer satisfaction, response/resolution times, retention, churn, adoption and spend growth
What You Need For This Role
Customer Success, Customer Service or Account Management experience within payments, fintech or financial services
Strong knowledge of card issuing, FX, payments, card acquiring and/or e-commerce
Experience with issuers, processors or other financial partners
Commercial mindset with experience driving adoption, retention, account growth or cross-sell
Experience with customer health frameworks, churn prevention and QBRs is highly desirable
Fluent
English
; Baltic language, Slovak, German or Slovenian is a strong plus
What Will Make Us Really Love You
You bring a track record of success in a similar role, with hands-on experience.
You’re not afraid to challenge the status quo and bring fresh, out-of-the-box ideas to the table.
You anticipate challenges before they arise and take initiative to find effective solutions.
You have an eye for detail.
You thrive on teamwork but also bring a driven, goal-oriented spirit.
You’re genuinely enthusiastic about advertising, ad-tech, and staying ahead of industry trends.
You have the ability to engage and communicate with internal and external stakeholders in a positive and approachable way.
What You’ll Love About Us
We care about your individuality by giving you freedom to grow and create within the company, regardless of your position
Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising
Be part of a company with a truly global footprint, working with leading brands, platforms, and publishers across 90+ markets.
We foster a dynamic environment where creativity, collaboration, and bold ideas are encouraged and celebrated.
Join a diverse, multicultural team that values and embraces different perspectives, experiences, and talents.
At Aleph, your work directly contributes to connecting brands and consumers in meaningful ways, shaping the future of digital advertising.
In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is EUR 48,000. In addition to base salary, this role includes a variable component, paid annually. The final offer will reflect your experience, skills, and the scope of the role.
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
USA - New York
Oakland, California, United States, AMER
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоUnited States; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance
УдалённоseniorCanada; United States
УдалённоUnited Kingdom; Brazil; Ireland; Cyprus; Portugal; Lithuania; Czech Republic; Canada; Poland; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance
Brazil, Chile, Colombia
ГибридMadrid, Spain
ГибридleadMadrid, Spain
Все вакансии в одном месте - страница 58 · Job Hunters