Benefits Operations Specialist

This is an individual contributor role in the Employer of Record (EOR) Operations team at Remote, focused on Benefits operations. The role involves providing support to employees and clients regarding benefits plans, including pricing, coverage, claims, enrollment, invoicing, and vendor platforms. Responsibilities include processing tickets and escalations via Zendesk and email, executing data-related tasks with care and precision, helping define and execute Standard Operating Procedures, collaborating with the Benefits team and other departments to analyze customer needs and deliver solutions, providing analytical, administrative, and technical support to maintain benefits programs, maintaining operations process documents, identifying automation opportunities, and documenting knowledge systematically in Notion. The role requires being proactive and able to initiate and complete tasks independently, while championing Remote's values and Benefits team's goals. Requirements include experience in HR Operations Employee Benefits, ideally with US PEO services, strong customer service orientation, organizational and time management skills, strong verbal and written communication skills in English, ability to work in a fast-paced environment using various tech tools, and embracing AI and automation for efficiency. Remote work experience is a plus but not required. The position reports to the Benefits Operations Manager and is part of the Operations - Benefits team located in the AMER region. The annual salary range is $35,250 to $89,250 USD. Benefits include flexible paid time off, flexible working hours with asynchronous work culture, 16 weeks paid parental leave, budgets for co-working spaces, learning and wellness (including gym memberships), mental health support, stock options, home office budget, and IT equipment. Remote fosters internal mobility and ensures fair, unbiased compensation and pay equity globally. The application process includes profile review, recruiter interview, written challenge, interviews with the Benefits Operations Manager and Director of Benefits, and a Bar Raiser interview. Candidates are encouraged to apply with a CV or LinkedIn profile in English. Remote prioritizes diversity, inclusion, and accommodations during the hiring process.