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Location: United Kingdom Project Overview: At Flosum , we build the leading native DevOps, Release Management, and Data Backup solutions for the Salesforce ecosystem. While our core platform is native to Salesforce, we utilize a hyperscale, open-cloud architecture on AWS for key web applications and high-throughput background processing. We are looking for an expert Senior QA Automation Engineer to design, build, and maintain an end-to-end automated testing framework that bridges our AWS cloud web applications and our core Salesforce architecture. This is a mission-critical role where you will ensure the seamless, secure sync of enterprise DevOps data between cloud microservices and Salesforce metadata. What You Will Do: Design and implement an automated testing framework covering both our AWS-hosted web app and our connected Salesforce native workflows. Automate end-to-end user journeys that cross platforms (e.g., actions initiated in our cloud web UI that trigger deployments or metadata backups inside Salesforce). Create stable UI tests for Salesforce Lightning that resist dynamic ID changes and effectively handle Shadow DOM components (using UTAM, Playwright, or enterprise testing tools). Develop robust API automation suites to validate real-time data integrations, webhooks, and secure queues running between AWS and Salesforce. Integrate the automated test suites cleanly into modern Git-based CI/CD pipelines. Requirements Required Experience & Skills: 4+ years in QA Automation Engineering, specifically handling complex enterprise integrations. Deep Salesforce Expertise: Exceptional understanding of Salesforce Lightning architecture, metadata, security models, and developer workflows. Technical Stack: Proficient in code-first automation (Playwright, Cypress, Selenium) OR deep expertise in Salesforce-specific automated testing systems (Provar, ACCELQ, or UTAM framework). API & Database Testing: Expertise in REST API testing and a strong command of SOQL queries for direct Salesforce database verification. DevOps Mindset: Solid experience setting up automated test steps within CI/CD pipelines (GitHub Actions, GitLab, or cloud developer tools).

Location: Serbia Project Overview: At Flosum , we build the leading native DevOps, Release Management, and Data Backup solutions for the Salesforce ecosystem. While our core platform is native to Salesforce, we utilize a hyperscale, open-cloud architecture on AWS for key web applications and high-throughput background processing. We are looking for an expert Senior QA Automation Engineer to design, build, and maintain an end-to-end automated testing framework that bridges our AWS cloud web applications and our core Salesforce architecture. This is a mission-critical role where you will ensure the seamless, secure sync of enterprise DevOps data between cloud microservices and Salesforce metadata. What You Will Do: Design and implement an automated testing framework covering both our AWS-hosted web app and our connected Salesforce native workflows. Automate end-to-end user journeys that cross platforms (e.g., actions initiated in our cloud web UI that trigger deployments or metadata backups inside Salesforce). Create stable UI tests for Salesforce Lightning that resist dynamic ID changes and effectively handle Shadow DOM components (using UTAM, Playwright, or enterprise testing tools). Develop robust API automation suites to validate real-time data integrations, webhooks, and secure queues running between AWS and Salesforce. Integrate the automated test suites cleanly into modern Git-based CI/CD pipelines. Requirements Required Experience & Skills: 4+ years in QA Automation Engineering, specifically handling complex enterprise integrations. Deep Salesforce Expertise: Exceptional understanding of Salesforce Lightning architecture, metadata, security models, and developer workflows. Technical Stack: Proficient in code-first automation (Playwright, Cypress, Selenium) OR deep expertise in Salesforce-specific automated testing systems (Provar, ACCELQ, or UTAM framework). API & Database Testing: Expertise in REST API testing and a strong command of SOQL queries for direct Salesforce database verification. DevOps Mindset: Solid experience setting up automated test steps within CI/CD pipelines (GitHub Actions, GitLab, or cloud developer tools).

Location: Romania Project Overview: At Flosum , we build the leading native DevOps, Release Management, and Data Backup solutions for the Salesforce ecosystem. While our core platform is native to Salesforce, we utilize a hyperscale, open-cloud architecture on AWS for key web applications and high-throughput background processing. We are looking for an expert Senior QA Automation Engineer to design, build, and maintain an end-to-end automated testing framework that bridges our AWS cloud web applications and our core Salesforce architecture. This is a mission-critical role where you will ensure the seamless, secure sync of enterprise DevOps data between cloud microservices and Salesforce metadata. What You Will Do: Design and implement an automated testing framework covering both our AWS-hosted web app and our connected Salesforce native workflows. Automate end-to-end user journeys that cross platforms (e.g., actions initiated in our cloud web UI that trigger deployments or metadata backups inside Salesforce). Create stable UI tests for Salesforce Lightning that resist dynamic ID changes and effectively handle Shadow DOM components (using UTAM, Playwright, or enterprise testing tools). Develop robust API automation suites to validate real-time data integrations, webhooks, and secure queues running between AWS and Salesforce. Integrate the automated test suites cleanly into modern Git-based CI/CD pipelines. Requirements Required Experience & Skills: 4+ years in QA Automation Engineering, specifically handling complex enterprise integrations. Deep Salesforce Expertise: Exceptional understanding of Salesforce Lightning architecture, metadata, security models, and developer workflows. Technical Stack: Proficient in code-first automation (Playwright, Cypress, Selenium) OR deep expertise in Salesforce-specific automated testing systems (Provar, ACCELQ, or UTAM framework). API & Database Testing: Expertise in REST API testing and a strong command of SOQL queries for direct Salesforce database verification. DevOps Mindset: Solid experience setting up automated test steps within CI/CD pipelines (GitHub Actions, GitLab, or cloud developer tools).

Location: Portugal Project Overview: At Flosum , we build the leading native DevOps, Release Management, and Data Backup solutions for the Salesforce ecosystem. While our core platform is native to Salesforce, we utilize a hyperscale, open-cloud architecture on AWS for key web applications and high-throughput background processing. We are looking for an expert Senior QA Automation Engineer to design, build, and maintain an end-to-end automated testing framework that bridges our AWS cloud web applications and our core Salesforce architecture. This is a mission-critical role where you will ensure the seamless, secure sync of enterprise DevOps data between cloud microservices and Salesforce metadata. What You Will Do: Design and implement an automated testing framework covering both our AWS-hosted web app and our connected Salesforce native workflows. Automate end-to-end user journeys that cross platforms (e.g., actions initiated in our cloud web UI that trigger deployments or metadata backups inside Salesforce). Create stable UI tests for Salesforce Lightning that resist dynamic ID changes and effectively handle Shadow DOM components (using UTAM, Playwright, or enterprise testing tools). Develop robust API automation suites to validate real-time data integrations, webhooks, and secure queues running between AWS and Salesforce. Integrate the automated test suites cleanly into modern Git-based CI/CD pipelines. Requirements Required Experience & Skills: 4+ years in QA Automation Engineering, specifically handling complex enterprise integrations. Deep Salesforce Expertise: Exceptional understanding of Salesforce Lightning architecture, metadata, security models, and developer workflows. Technical Stack: Proficient in code-first automation (Playwright, Cypress, Selenium) OR deep expertise in Salesforce-specific automated testing systems (Provar, ACCELQ, or UTAM framework). API & Database Testing: Expertise in REST API testing and a strong command of SOQL queries for direct Salesforce database verification. DevOps Mindset: Solid experience setting up automated test steps within CI/CD pipelines (GitHub Actions, GitLab, or cloud developer tools).

Location: Poland Project Overview: At Flosum , we build the leading native DevOps, Release Management, and Data Backup solutions for the Salesforce ecosystem. While our core platform is native to Salesforce, we utilize a hyperscale, open-cloud architecture on AWS for key web applications and high-throughput background processing. We are looking for an expert Senior QA Automation Engineer to design, build, and maintain an end-to-end automated testing framework that bridges our AWS cloud web applications and our core Salesforce architecture. This is a mission-critical role where you will ensure the seamless, secure sync of enterprise DevOps data between cloud microservices and Salesforce metadata. What You Will Do: Design and implement an automated testing framework covering both our AWS-hosted web app and our connected Salesforce native workflows. Automate end-to-end user journeys that cross platforms (e.g., actions initiated in our cloud web UI that trigger deployments or metadata backups inside Salesforce). Create stable UI tests for Salesforce Lightning that resist dynamic ID changes and effectively handle Shadow DOM components (using UTAM, Playwright, or enterprise testing tools). Develop robust API automation suites to validate real-time data integrations, webhooks, and secure queues running between AWS and Salesforce. Integrate the automated test suites cleanly into modern Git-based CI/CD pipelines. Requirements Required Experience & Skills: 4+ years in QA Automation Engineering, specifically handling complex enterprise integrations. Deep Salesforce Expertise: Exceptional understanding of Salesforce Lightning architecture, metadata, security models, and developer workflows. Technical Stack: Proficient in code-first automation (Playwright, Cypress, Selenium) OR deep expertise in Salesforce-specific automated testing systems (Provar, ACCELQ, or UTAM framework). API & Database Testing: Expertise in REST API testing and a strong command of SOQL queries for direct Salesforce database verification. DevOps Mindset: Solid experience setting up automated test steps within CI/CD pipelines (GitHub Actions, GitLab, or cloud developer tools).

Location: Netherlands Project Overview: At Flosum , we build the leading native DevOps, Release Management, and Data Backup solutions for the Salesforce ecosystem. While our core platform is native to Salesforce, we utilize a hyperscale, open-cloud architecture on AWS for key web applications and high-throughput background processing. We are looking for an expert Senior QA Automation Engineer to design, build, and maintain an end-to-end automated testing framework that bridges our AWS cloud web applications and our core Salesforce architecture. This is a mission-critical role where you will ensure the seamless, secure sync of enterprise DevOps data between cloud microservices and Salesforce metadata. What You Will Do: Design and implement an automated testing framework covering both our AWS-hosted web app and our connected Salesforce native workflows. Automate end-to-end user journeys that cross platforms (e.g., actions initiated in our cloud web UI that trigger deployments or metadata backups inside Salesforce). Create stable UI tests for Salesforce Lightning that resist dynamic ID changes and effectively handle Shadow DOM components (using UTAM, Playwright, or enterprise testing tools). Develop robust API automation suites to validate real-time data integrations, webhooks, and secure queues running between AWS and Salesforce. Integrate the automated test suites cleanly into modern Git-based CI/CD pipelines. Requirements Required Experience & Skills: 4+ years in QA Automation Engineering, specifically handling complex enterprise integrations. Deep Salesforce Expertise: Exceptional understanding of Salesforce Lightning architecture, metadata, security models, and developer workflows. Technical Stack: Proficient in code-first automation (Playwright, Cypress, Selenium) OR deep expertise in Salesforce-specific automated testing systems (Provar, ACCELQ, or UTAM framework). API & Database Testing: Expertise in REST API testing and a strong command of SOQL queries for direct Salesforce database verification. DevOps Mindset: Solid experience setting up automated test steps within CI/CD pipelines (GitHub Actions, GitLab, or cloud developer tools).

Location: Belgium Project Overview: At Flosum , we build the leading native DevOps, Release Management, and Data Backup solutions for the Salesforce ecosystem. While our core platform is native to Salesforce, we utilize a hyperscale, open-cloud architecture on AWS for key web applications and high-throughput background processing. We are looking for an expert Senior QA Automation Engineer to design, build, and maintain an end-to-end automated testing framework that bridges our AWS cloud web applications and our core Salesforce architecture. This is a mission-critical role where you will ensure the seamless, secure sync of enterprise DevOps data between cloud microservices and Salesforce metadata. What You Will Do: Design and implement an automated testing framework covering both our AWS-hosted web app and our connected Salesforce native workflows. Automate end-to-end user journeys that cross platforms (e.g., actions initiated in our cloud web UI that trigger deployments or metadata backups inside Salesforce). Create stable UI tests for Salesforce Lightning that resist dynamic ID changes and effectively handle Shadow DOM components (using UTAM, Playwright, or enterprise testing tools). Develop robust API automation suites to validate real-time data integrations, webhooks, and secure queues running between AWS and Salesforce. Integrate the automated test suites cleanly into modern Git-based CI/CD pipelines. Requirements Required Experience & Skills: 4+ years in QA Automation Engineering, specifically handling complex enterprise integrations. Deep Salesforce Expertise: Exceptional understanding of Salesforce Lightning architecture, metadata, security models, and developer workflows. Technical Stack: Proficient in code-first automation (Playwright, Cypress, Selenium) OR deep expertise in Salesforce-specific automated testing systems (Provar, ACCELQ, or UTAM framework). API & Database Testing: Expertise in REST API testing and a strong command of SOQL queries for direct Salesforce database verification. DevOps Mindset: Solid experience setting up automated test steps within CI/CD pipelines (GitHub Actions, GitLab, or cloud developer tools).

Location: Belarus Project Overview: At Flosum , we build the leading native DevOps, Release Management, and Data Backup solutions for the Salesforce ecosystem. While our core platform is native to Salesforce, we utilize a hyperscale, open-cloud architecture on AWS for key web applications and high-throughput background processing. We are looking for an expert Senior QA Automation Engineer to design, build, and maintain an end-to-end automated testing framework that bridges our AWS cloud web applications and our core Salesforce architecture. This is a mission-critical role where you will ensure the seamless, secure sync of enterprise DevOps data between cloud microservices and Salesforce metadata. What You Will Do: Design and implement an automated testing framework covering both our AWS-hosted web app and our connected Salesforce native workflows. Automate end-to-end user journeys that cross platforms (e.g., actions initiated in our cloud web UI that trigger deployments or metadata backups inside Salesforce). Create stable UI tests for Salesforce Lightning that resist dynamic ID changes and effectively handle Shadow DOM components (using UTAM, Playwright, or enterprise testing tools). Develop robust API automation suites to validate real-time data integrations, webhooks, and secure queues running between AWS and Salesforce. Integrate the automated test suites cleanly into modern Git-based CI/CD pipelines. Requirements Required Experience & Skills: 4+ years in QA Automation Engineering, specifically handling complex enterprise integrations. Deep Salesforce Expertise: Exceptional understanding of Salesforce Lightning architecture, metadata, security models, and developer workflows. Technical Stack: Proficient in code-first automation (Playwright, Cypress, Selenium) OR deep expertise in Salesforce-specific automated testing systems (Provar, ACCELQ, or UTAM framework). API & Database Testing: Expertise in REST API testing and a strong command of SOQL queries for direct Salesforce database verification. DevOps Mindset: Solid experience setting up automated test steps within CI/CD pipelines (GitHub Actions, GitLab, or cloud developer tools).

Location: Remote - Canada Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join Twilio as a Program Manager, Carrier Operations & Governance — a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how Twilio manages, governs, and optimizes its global telecom carrier and wholesale supplier ecosystem. About the job This isn't a role that inherits an existing playbook — it's a role that writes one. Twilio is building a highly visible, cross-functional operations & governance team dedicated to optimizing its telecom carrier and wholesale supplier ecosystem. Reporting into leadership that maintains regular cadences with Twilio's CEO, CFO, CRO, and Audit Committee, you will serve as the primary owner of critical end-to-end improvements spanning multiple areas of the business, and build internal operating models that unlock new levels of operational maturity and rigor. In this role, you will bring together, understand, and implement the policies, processes, systems, tools, and controls necessary to build a world-class operating environment. You will own the creation and stand-up of the team operating model, cadences, and runbooks while taking direct ownership of the team's internal Run-the-Business (RTB) engine. If you thrive in high-visibility environments, love designing systems from first principles, and want to own program execution end-to-end, this opportunity is built for you. Responsibilities In this role, you will lead program execution across four core pillars: Cross-Functional Governance & Leadership Drive Visible Governance Programs: Serve as the core Program Manager for a highly visible, cross-functional governance initiative spanning multiple areas of the business - including building and operationalizing programs from diagnosis, design, implementation, and change management Maintain Executive Visibility: Package and present operational narratives, risks, and performance metrics to cross-functional leadership, feeding into C-suite and Audit Committee reviews. Implement Core Infrastructure: Lead end-to-end process improvements across carrier operations — understanding, synthesizing, and deploying cohesive policies, workflows, systems/tools, and data-driven controls. Operating Model, Enablement & Team Infrastructure Build Team Foundations: Design and stand up the new Carrier Operations & Governance operating model, operational cadences, and internal team structures. Author Runbooks & Standards: Author, maintain, and roll out standard operational runbooks, supply policies, and Rules of Engagement (ROEs) for internal stakeholders and carrier partners. Design Enablement & Change Management: Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation — actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model. Insights & Reporting Business Intelligence: Leverage quantitative research, machine learning models, performance monitoring, and scalable data foundations that enable fast, economically sound insights. Data & Reporting Quality: Execute analytical requests from IRSG, Legal, Finance, and GTM stakeholders, delivering accurate data pulls, ad-hoc analyses, and structured summaries. Perform data quality checks and validation to ensure accuracy and consistency across reporting pipelines. Design Enablement & Change Management: Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation — actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model. Drive Team RTB Engine: Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability. Facilitate Operational Rhythms: Facilitate regular operational forums, including team OKR tracking, and deal approval workflows. Run-the-Business (RTB) Ownership Drive Team RTB Engine: Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability. Facilitate Operational Rhythms: Facilitate regular operational forums, including team OKR tracking, and deal approval workflows. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations. Proven track record leading highly visible, cross-functional programs across business, technical, legal, and financial stakeholders. Demonstrated expertise driving end-to-end process improvements by integrating policies, business processes, IT/systems tools, and operational controls. Direct experience standing up operating models, team cadences, and operational documentation (runbooks, frameworks, ROEs). Proven track record in designing enablement content and driving organizational change. Experience driving Run-the-Business (RTB) cadences, OKR tracking, and operational reporting. Strong capability in process mapping, business case writing, and translating complex operational needs into IT system specs. Sharp written and verbal communication skills with experience presenting to executive leadership. Strong analytical proficiency using data tools (Excel/Google Sheets, SQL, or Looker) to measure performance and policy compliance. Team player who thrives in a fast-paced environment. Desired: Background in management consulting, high-growth tech, or global telecom environments. Six Sigma or formal Program / Process Management / Prosci Change Management certification. Operational experience within commercial Deal Desks, supplier QBR management, or revenue assurance. Domain knowledge of A2P SMS, international voice/messaging, carrier billing, or AIT/IRSF fraud frameworks. Familiarity with workflow and dashboarding tools (Airtable, Jira, Confluence) and operational automation (Python, Coefficient, AI tooling). Location This role will be remote and based in Ontario, British Columbia or Alberta, Canada. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off. The estimated pay ranges for this role are as follows: $ 90,800.00 - $ 113,500.00 Target Bonus Percentage 12.5% The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until November 1, 2026 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: United States (Remote) Workplace: Remote About Teleport Don't wait for the future of infrastructure. Be part of it. Teleport is the AI Infrastructure Identity Company. We're solving one of the hardest problems in security: giving every human, machine, workload, and AI agent a cryptographically secured identity, improving engineering velocity while maintaining security. We make trusted computing simple. This gives you the freedom, power, and autonomy to build and innovate with confidence. Remote-first and globally distributed, we work with companies like Nasdaq, DoorDash, and Elastic to secure infrastructure for an AI world. ABOUT THE ROLE Teleport Cloud takes our traditionally open-source and enterprise access plane and provides a SaaS option for our customers to adopt. As such, our team is building our production and software as a service infrastructure from scratch. We tackle the hard problems that allow our customers to trust us for secure and reliable access to their infrastructure. Excellent security is table stakes; a security breach can compromise our customers' infrastructure. We must also balance security with maintaining productivity and building a compelling product offering for our customers. Most of the code you will write will be written in Go. We strongly encourage you to explore our GitHub Repo https://github.com/gravitational to get a taste of what we are building. Important information - We require to be in-person in our Oakland, CA, office for the onboarding week. - We conduct background checks. WHAT YOU'LL DO - Re-engineer the core teleport product to scale globally and optimize routing latency for teams distributed around the world - Re-write portions of the core Teleport product to enable our goals for the cloud product - Build out our monitoring and observability stack to alert us to production issues and minimize false positives so we can all get a good sleep at night - Work on automation to tackle and eliminate the highest toil activities - Execute on traditional operation challenges, such as patching, scaling, backup and restore, disaster recovery, and more - Investigate the outages and incidents our customers experience with our product - Participate in the on-call rotation to ensure 24/7/365 system uptime. WHAT WE'RE LOOKING FOR - Willingness to collaboratively work with Teleports’ engineers on coding challenge in Go https://github.com/gravitational/careers/blob/main/challenges/sre/challenge.md as part of the interview process. - 8+ years of progressive experience in Software Engineering and/or SRE/DevOps roles. - Strong experience in Linux systems, networking, containers, and troubleshooting. - Have solid Go and production Kubernetes development experience. - Technical leadership experience. - Strong experience developing scripts, automation, submitting patches to the product codebase, or building tooling that incorporates AI agents into operational workflows. - AWS Cloud experience is preferred, GCP experience is acceptable. - Systems Observability tools: Prometheus, Grafana, Loki etc. - Operate and support the observability platform to maintain visibility and reliability. - Experience operate in a team where sound security choices are critical, and where reasoning about correctness and system invariants (e.g. formal or property-based methods) is valued. - Intellectual curiosity and a willingness to master new technologies. - Transparency, honesty, and a no-ego mindset. - Excellent communication skills. HOW WE HIRE Our process is designed to be straightforward and respectful of your time. We skip performative rounds and focus on what matters: understanding how you think and what you can do. For this role, we use a take-home challenge that mirrors real work at Teleport — on your time, your way. You'll have support from the team throughout. 1. Zoom meeting with a Teleport recruiter. You’ll learn about the company, our products, compensation philosophy, interview process, and key requirements. 2. Zoom meeting with the Hiring Manager or a Lead Engineer. They will walk you through the coding challenge and answer your questions. 3. Coding challenge collaboration. The day after your meeting with the Hiring Manager or Lead Engineer, you join a Slack channel and complete a coding challenge in Go https://github.com/gravitational/careers/blob/main/challenges/sre/challenge.md using GitHub. The challenge usually takes about 2 weeks and ends with a Zoom meeting with the Hiring Manager and a member of the interview team to review your solution. 4. If your challenge solution meets our bar, you'll receive an offer to join Teleport. Why Teleport You're joining a company where the problem is real, the team is small, and your work shows up directly in the product. We're not a big company, you won't get lost in a crowd. You'll have the freedom and autonomy to do what you're great at, alongside teammates who care about doing it right and want to see you succeed. The work is collaborative, there's real room to grow, and the mission is one worth showing up for. Remote-first and globally distributed, we're genuinely passionate about what we're building. The Benefits At Teleport, we believe your career is more important than a list of perks. That's why we focus on making your day-to-day the best it can be — giving you the autonomy, access, and support to do the best work of your career. - Extensive health coverage - Annual expense budget - Rest and recovery policies that maximize your ability to recharge - Investment in your future with retirement savings plans - Professional development opportunities Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law. Candidate Privacy Notice: For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at goteleport.com/legal/apply/job-applicant/ http://goteleport.com/legal/apply/job-applicant/

Location: Remote-Friendly (Travel Required) | Canada About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Senior Data Center Capacity Delivery Manager at Anthropic, you'll embed with project teams responsible for delivery of leased and partnered data center capacity. Your primary role will be to lead these partners to deliver on the fastest possible schedule while maintaining a safe construction site and protecting the finished quality of the data center. Additionally, you'll validate deal readiness, coordinate complex stakeholder relationships, maintain regular reporting and status tracking, and ensure seamless transitions from project inception through operational readiness. This role offers a unique opportunity to shape how Anthropic secures and activates the compute infrastructure needed to train and deploy frontier AI systems, working at the intersection of real estate, construction, and cutting-edge AI infrastructure. Responsibilities Lead. This is a role where leadership trumps management and process. You will be at one or more project sites 60% of the time or more and expected to shape the culture, approach, and aggressiveness that define those extended site teams. The goal is to impact outcomes in a favorable manner. You are expected to be a force multiplier that develops and enhances the skillset that development partners, general contractors, and key trades bring to the project(s) you are overseeing. That means being a subject matter expert in the various cross functional elements of data center delivery and increasing the team's performance with that knowledge and commitment to alignment. Confirm deal readiness and serve as the gatekeeper to validate transaction viability from Letter of Intent (LOI) through lease execution, ensuring all predevelopment, planning, technical and business requirements are met before commitment Partner with landlords and developers post-deal to serve as Anthropic's primary point of contact, coordinating across internal stakeholders, tracking construction progress, and facilitating critical information exchange between development partners and Anthropic stakeholders Represent Anthropic in key technical and operational decisions required by partners during the development process, ensuring our infrastructure requirements are met while maintaining strong partnerships Drive seamless handoffs to operational state with heavy focus on engagement across networking and deployment teams, enabling rapid workload turn-ups and minimizing time-to-production Prepare and present regular executive reporting on progress versus plan for facility development, supporting forward capacity planning and strategic decision-making Identify and mitigate risks throughout the delivery lifecycle, proactively addressing blockers that could impact timeline, cost, or technical requirements Develop and refine standardized processes and playbooks for facility delivery, driving continuous improvement as Anthropic scales its infrastructure footprint You may be a good fit if you Have 10+ years of experience in the highest level of site leadership managing data center delivery, construction projects, or infrastructure deployment at scale.  You won’t have a big direct team to delegate too but will instead be able to treat the entire cross functional organizations at a jobsite as your team. Have a strong understanding of the end to end (dirt to delivery) data center development process to include entitlements and permitting, planning and supply chain, execution, commissioning, and handover. You are not an administrator but an active player in the arena comfortable making decisions and guiding delivery execution without the need to consult across multiple external parties. You should understand data center design and construction as a simple and repeatable process that allows you to build and optimize delivery without a playbook and with minimal processes and tools handed to you.  If you can think about building a data center the way kids might build a tree fort or construct a lego set, we want to talk. In this role you will often be on an island and responsible for your own destiny. You will have free reign to develop your own approaches with the mission guidance being your only bounds. No one will be there to empower your efforts; you will create your own influence by building relationships at the site and diving in at all phases to deliver success. You must thrive operating with ambiguity and have a willingness to own project outcomes, knowing that the buck stops with you. In this role, it is imperative that you are as comfortable in boots on a job site working to solve productivity issues with a group of blue collar trades as you are working across executives at development and contractor partners to optimize contract and commercial structures that incentivize delivery speed. It's a bonus if you Understand AI/ML infrastructure requirements, including high-density power and advanced cooling systems Have had leadership positions (General Superintendent, Project Manager) within a GC or EPC on hyperscale data center projects or in self performance of hyperscale data center development projects. Prioritize extreme ownership and have the ability to create winning cultures across diverse job sites. Are deeply familiar with lease negotiations, construction contracts, or real estate development processes and have strategies to move those arrangements from traditionally transaction and risk managed arrangements to collaborative efforts that align incentives around accelerated delivery of facilities Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Boston, MA Workplace: OnSite At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Director of Global Trade Marketing to lead our global trade marketing organization and accelerate the growth and impact of WHOOP across our rapidly expanding retail footprint. This leader will oversee trade marketing teams across global markets, establishing the strategy, operating rhythms, and cross-functional alignment required to deliver exceptional retail experiences and drive consumer demand around the world. At the center of this role is the ability to build strong relationships and drive alignment across the organization. You will serve as a critical connector between our Trade Marketing teams and the broader WHOOP organization, partnering closely with Sales, Brand, Creative, Media, Product Marketing, Visual Merchandising, Operations, Analytics, and regional leadership to ensure our teams are positioned for success in market. You will develop a high-performing global team, bring clarity to priorities in a fast-moving environment, and translate the broader WHOOP brand and commercial strategy into locally relevant retail experiences that drive awareness, conversion, and sell-through. RESPONSIBILITIES: - Lead, develop, and inspire the global Trade Marketing organization, creating clear priorities, strong operating rhythms, and a culture of collaboration, accountability, and high performance. - Build strong cross-functional partnerships across WHOOP, aligning Brand, Creative, Media, Sales, Operations, Visual Merchandising, Product Marketing, Analytics, and regional stakeholders around retail priorities, launches, campaigns, and key commercial moments. Proactively identify dependencies, remove barriers, and ensure teams have the resources and organizational support needed to execute successfully. - Develop and own the global trade marketing strategy, translating company and brand priorities into scalable plans across retail media, digital and physical retail experiences, product launches, promotions, training, and key commercial moments. - Partner with Trade Marketing and Sales leaders across global markets to build strategic plans for priority retailers, ensuring marketing investment, creative, inventory, training, fixtures, and operational readiness come together to drive measurable awareness, traffic, conversion, and sell-through. - Establish a consistent global approach to planning, budgeting, measurement, and performance optimization, using retailer and consumer insights to prioritize investments, identify incremental growth opportunities, and continuously improve return on trade marketing spend. - Build scalable tools, processes, and ways of working that allow teams to move quickly while maintaining a consistent WHOOP experience globally, balancing global standards with the localization required to win with consumers and retail partners in individual markets. QUALIFICATIONS: - 10+ years of experience in global trade marketing, shopper marketing, retail marketing, omnichannel marketing, or a related discipline, including meaningful experience leading teams in a global or multi-market environment. - Proven people leader with experience building, developing, and empowering high-performing teams across global markets. - Exceptional relationship-building and influencing skills, with a demonstrated ability to bring together diverse cross-functional stakeholders, create alignment without relying solely on authority, and move complex initiatives forward. - Strong understanding of the global retail and omnichannel landscape, with experience developing marketing strategies that connect digital retail, physical retail, retail media, product launches, promotions, and brand activity. - Strategic and commercially minded, with the ability to translate company objectives into clear priorities for teams while remaining close enough to execution to identify barriers and unblock the organization. - Strong analytical and financial acumen, with experience managing significant marketing budgets, evaluating performance, and using consumer, retailer, and sales insights to make investment and prioritization decisions. - Comfortable operating in a fast-growing, highly cross-functional environment where priorities evolve quickly and success requires both building scalable processes and solving immediate business challenges. - Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/to determine employment eligibility The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $155,000 - $195,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.

Location: San Francisco Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE This role sits at the applied end of our post-training research efforts. You will work directly with stakeholders from the world’s fastest-growing AI companies to post-train open-source models that outperform frontier closed models on their specialised tasks. Your day-to-day is finding creative ways to extract signal from complex, domain-specific datasets and building the reward functions, environments, eval harnesses, and training pipelines that turn that signal into better models. The models you train ship to production and reach millions of users. We are looking for people with hands-on LLM fine-tuning and RL experience. Researchers who are excited by the prospect of shipping models into production, who can translate a customer's domain-specific requirements into an effective training curriculum, and who know when to be rigorous and when to iterate fast. RECENT RESEARCH - Dense, on-policy or both? https://www.baseten.co/research/dense-on-policy-or-both/ - Repeated kv cache for long-running agents https://www.baseten.co/research/repeated-kv-cache-for-long-running-agents/ - Distillation without the dark – replicating black-box on-policy distillation on Baseten https://www.baseten.co/research/distillation-without-the-dark/ RESPONSIBILITIES - Design and run post-training pipelines: SFT, GRPO, DPO, RLVR, reward function engineering, and synthetic data generation. - Build task-specific training environments and evals tailored to customer domains like healthcare, code generation, and legal, spanning multi-turn tool use, sandboxed execution, and agentic workflows. - Work directly with customers to translate production data into training signal, designing reward loops from real usage patterns and handling distribution shift. - Run and analyze training experiments end-to-end: diagnose reward hacking, importance sampling drift, and advantage estimation instabilities. - Publish findings at top venues and contribute to Baseten's open-source training libraries. QUALIFICATIONS - Hands-on experience training LLMs with reinforcement learning — demonstrated understanding of GRPO or PPO beyond recipe-level reproduction, including group advantage computation, clipped objectives, and KL penalty design - Strong intuition for reward engineering: the ability to distinguish between a reward that trains effectively and one that will exploit at scale - Experience building multi-turn agent environments with tool use, not limited to single-turn question-answering setups - Comfort working across the full pipeline from dataset construction through training, evaluation, and deployment - Experience with production ML systems. Preference for candidates who have closed a training–inference loop where production data feeds back into model improvement PREFERRED QUALIFICATIONS - Experience with RL training frameworks - Publications at NeurIPS, ICML, ICLR, focused on RL for LLMs, reward modeling, or alignment BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Location: Bucharest, Romania; Warsaw, Poland; Belgrade, Serbia; Bratislava, Slovakia; Sarajevo, Bosnia and Herzegovina; Erevan, Armenia; Sofia, Bulgaria; Zagreb, Croatia; Prague, Czechia; Chișinău, Moldova, Republic of; Budva, Montenegro; Tbilisi, Georgia Workplace: remote Are you a QA Automation Engineer with strong TypeScript and Playwright experience looking for a long-term, fully remote opportunity in fintech? Join a fast-moving project focused on modern payment and disbursement workflows, where you’ll help build robust automation coverage and ensure the quality and reliability of a high-impact financial platform. We’re looking for someone with 4+ years of QA Automation experience; fintech experience and Russian language skills are highly preferred, with availability to collaborate during EST hours. Responsibilities: Design, build, and maintain automated testing frameworks across web applications, APIs, backend services, and third-party integrations. Develop and execute unit, integration, regression, and end-to-end automated test suites to ensure system reliability, stability, and overall quality. Create and maintain automated tests for complex workflows, edge cases, data integrity, and state transitions across services. Integrate and manage automated testing within CI/CD pipelines using tools such as GitHub Actions, GitLab CI, or Jenkins. Conduct performance, scalability, and load testing across core services and infrastructure to identify bottlenecks and reliability risks. Identify, document, and track bugs, performance issues, and system weaknesses while partnering closely with engineering, DevOps, and product teams to improve QA processes, automation coverage, and testing standards. 4+ years of experience in QA Automation, including designing, building, and maintaining automated testing frameworks. Strong proficiency in TypeScript for developing automation scripts and test frameworks, with hands-on experience with Playwright. Strong understanding of testing best practices, test strategy, software development lifecycles, and modern QA methodologies. Hands-on experience working with CI/CD pipelines and containerized environments such as Docker. Previous experience in fintech, financial services, payments, banking, or other financial technology environments is highly preferred, particularly where accuracy, reliability, security, and data integrity are critical. Strong verbal English communication skills, excellent attention to detail, and availability to work and collaborate effectively with distributed teams during EST (Eastern Standard Time) hours.

Location: United Kingdom Remote; Canada Remote; Argentina Remote ABOUT THE TEAM The Canvas Core team builds and maintains the foundational platform that powers Mural’s visual thinking experience. This includes the infinite canvas, key editor components, document editing behaviors, asset management, real-time collaboration, and the systems that enable fast, reliable, and intuitive interaction on the canvas. We’re also responsible for the Mural UI, the real-time message protocol that enables seamless remote collaboration, and the developer-friendly APIs that internal teams use to build features like diagramming, workshops, presentations, integrations, and AI-enabled product capabilities. Our mission is to ensure the Mural editor is fast, reliable, intuitive, and easy to build on. We prioritize performance, simplicity, developer experience, and platform quality, enabling teams across the company to ship quickly and safely on top of Canvas Core. YOUR MISSION As a Senior Software Engineer, you’ll help design, build, and improve the Canvas platform so that the Mural editor remains reliable, high-performing, and intuitive for our users. You’ll work on the systems that power real-time collaboration, shared document editing, spatial interactions, rendering and interaction performance, asset management, developer APIs, and AI-enabled product capabilities across the Mural editor. Your role will be to reduce platform complexity, improve the quality and speed of Canvas development, and help teams ship high-quality editor experiences quickly and safely. You’ll partner closely with Product, Design, Engineering, and other stakeholders to turn ambiguous product and platform problems into clear, maintainable technical solutions. Senior Engineers at Mural lead by example through strong technical execution, thoughtful design, high-quality implementation, and collaborative problem-solving. They help raise the bar for their team through design discussions, code reviews, mentoring, documentation, and pragmatic improvements to engineering practices. WHAT YOU’LL DO - Own and deliver new Canvas platform capabilities and improvements from problem definition through implementation, release, measurement, and iteration - Partner with Product and Design to shape high-quality user experiences, balancing pragmatic technical delivery with long-term platform needs - Design and build maintainable Canvas platform systems, with accountability for quality, performance, reliability, and developer experience - Contribute to developer-friendly APIs, service boundaries, and platform contracts that internal teams can build on quickly and safely - Use AI-assisted tools and agentic workflows as part of your engineering practice to prototype, implement, test, document, and measure work effectively - Strengthen the team through technical design reviews, demos, code reviews, mentoring, and improvements to engineering practices - Build and evolve canvas systems with rich document and object models, including hierarchical scene or document structures, spatial indexing and querying, layout behavior, asset management, and selection mechanics - Work on large-scale concurrent and real-time collaboration systems that keep shared documents synchronized across users, contributing to design decisions around event ordering, latency, conflict handling, and failure-mode management - Help design, build, and integrate AI-enabled product capabilities where they intersect with the canvas, document model, real-time collaboration systems, or developer platform - Improve performance through profiling, bottleneck analysis, architectural simplification, targeted optimization, and moving expensive work out of critical interaction paths so systems remain responsive as document complexity and user activity scale WHAT YOU’LL BRING - Fluency in modern JavaScript/TypeScript, with familiarity in React, Node.js, or comparable modern frameworks - 6+ years building and shipping large-scale production software as part of an agile engineering team - Strong engineering judgment, with experience designing and delivering scalable, reliable, high-performance systems and developer-facing abstractions that balance simplicity, developer experience, and long-term maintainability - Experience designing clean API contracts and service boundaries, including thoughtful data models, versioning, validation, error handling, documentation, and long-term maintainability - Experience building distributed, concurrent, collaborative, or low-latency systems, such as collaboration tools, MMO games, shared-state systems, messaging protocols, or other low-latency user experiences, with familiarity across synchronization, consistency, event ordering, latency, failure modes, and performance trade-offs - Exposure to complex systems with rich object models, including hierarchical scene or document structures, spatial indexing and querying, layout behavior, asset management, selection mechanics, and performance-sensitive user interactions is a strong plus - Interest in AI-enabled product capabilities, or hands-on experience building or integrating them in production, such as intelligent editing, automation, recommendations, semantic document understanding, or collaboration features powered by AI - Performance optimization experience, including profiling, bottleneck analysis, memory and CPU efficiency, latency reduction, and responsiveness as document complexity and user activity scale - Familiarity with parallel processing, off-main-thread architectures, rendering pipelines, background computation, or other multithreaded systems is a plus - Practical experience using AI-assisted tools to prototype, implement, test, document, and measure engineering work - Communication and collaboration skills, with a low-ego approach to working with Product, Design, and Engineering, and the ability to contribute meaningfully to technical discussions, collaborate across teams, and help improve team engineering practices - Comfort operating in high-growth, fast-paced environments or scale-ups is a plus Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. EQUAL OPPORTUNITY  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Location: New York, NY Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As a Senior Commercial Account Executive, you will own a focused territory of strategic high growth accounts and existing customers with 501-2,500 employees, with an emphasis on Fortune 1000 organizations. Your mandate is to create new executive relationships, build qualified pipeline, win complex multi-product platform opportunities, expand 1Password’s strategic footprint across an existing book of business and secure new logos to add to our customer base. This is not a transactional or single-product sales role. You will lead an enterprise-wide security conversation, starting with a customer’s most urgent problem and building the strategic case for Unified Access across humans, AI agents, and machines. You will engage and multi-thread with CISOs, CIOs, IT and security leaders, IAM teams, DevOps and platform teams, engineering leaders, security architects, finance, procurement, and other executive stakeholders. The Senior Commercial Account Executive role also requires experience selling to financial-services organizations headquartered in or operating from New York City. You will bring sector fluency and demonstrated experience and understanding of how to navigate and win within complex financial institutions. This is a remote, field-based opportunity. Candidates must be based in the New York metro area and should expect regular in-person customer meetings, industry events, and travel throughout the territory, including travel to New York City as required. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. Note: All go-to market roles will have an in-person onboarding in Toronto. What we're looking for: - 6+ years experience selling to Fortune 1000 organizations and high growth companies spanning 501-2,500 employees, with 2+ years of substantial cybersecurity sales experience. - A consistent record of exceeding $1.5M+ annual quotas, including experience carrying quotas in the $1.5M-$3M+ range and closing complex, multi-product opportunities. - Multiple years of elite sales performance and company recognition, such as President’s Club or equivalent top-performer awards. - Demonstrated success selling multi-product platforms and broader solution transformations, rather than only transactional or standalone point products. - Experience selling identity, Zero Trust, cloud security, endpoint security, privileged access, developer security, or adjacent cybersecurity platforms. - Established, credible relationships with enterprise CISOs, CIOs, senior security and IT leaders, IAM leaders, and identity/security architects within the territory or relevant named-account segment. - Proven ability to engage IAM, IT security, DevOps, platform engineering, and engineering leaders and connect their technical priorities to an executive business case. - A record of winning net-new strategic logos and expanding existing accounts through cross-sell, upsell, and multi-year platform agreements. - Strong executive presence and the ability to communicate credibly with C-suite leaders and deeply technical audiences. - Rigorous account planning, pipeline creation, opportunity management, forecasting, and negotiation skills. Bonus points for: - Strong knowledge of identity and access management, privileged access management, credential security, machine identities, agentic AI security, SaaS governance, device trust, or secrets management. - Experience competing and winning against major enterprise identity and cybersecurity platform providers. - Proficiency with MEDDPPICC, Salesforce, Slack, Zoom, LinkedIn Sales Navigator, Outreach, and AI-enabled sales tools. - Experience developing opportunities through channel partners, cloud alliances, systems integrators, or technology partners. What you can expect: Own and grow a strategic commercial territory - Develop and execute sophisticated account and territory plans across your customer and prospect book. - Create new executive relationships with CISOs, CIOs, identity leaders, security architects, and other senior technology buyers to accelerate access and credibility. - Identify whitespace, competitive displacement opportunities, and compelling events across identity security, AI adoption, privileged access, SaaS governance, developer workflows, and device security. - Build and maintain the pipeline coverage, account engagement, and deal velocity required to consistently achieve or exceed a significant annual quota. Sell the full platform story - Elevate conversations from an individual point-product need to a strategic Unified Access vision spanning people, AI agents, and machines. - Connect 1Password’s capabilities to measurable outcomes, including reducing credential and access risk, eliminating standing privilege, governing SaaS and shadow AI, protecting developer and machine workflows, strengthening device trust, and improving auditability. - Land with the customer’s most urgent use case, then build an executive-backed roadmap for adoption and expansion across Enterprise Password Manager, SaaS Manager, Credential Broker, Device Trust, and Privileged Access. - Translate complex identity, access, cloud, endpoint, developer, and AI-security concepts into clear business value for executive and deeply technical audiences. Lead complex, multi-stakeholder sales cycles - Orchestrate 4-6+ month sales cycles involving security, IAM, IT, DevOps, platform engineering, application engineering, finance, legal, procurement, and executive sponsors. - Build consensus across large buying groups and establish clear business, technical, economic, and decision criteria. - Lead executive presentations, discovery sessions, workshops, business-value assessments, commercial negotiations, and close plans. - Create and maintain mutual action plans and apply MEDDPPICC or a comparable enterprise qualification methodology with discipline. - Structure and negotiate complex, multi-year, multi-product agreements with material ARR and platform expansion potential. Expand strategic customer relationships - Build broad, durable relationships throughout customer organizations rather than relying on a single champion. - Uncover business and security priorities beyond the initial use case and turn them into platform expansion opportunities. - Partner with Customer Success, Solutions Engineering, product specialists, and services teams to create adoption and expansion plans tied to measurable outcomes. Operate as one team - Collaborate closely with BDR, Solutions Engineering, Channels, Alliances, Customer Success, Onboarding, Product, Marketing, Legal, and Deal Desk. - Co-sell with strategic partners, cloud alliances, channel teams, and systems integrators where they can expand reach or accelerate a decision. - Represent 1Password at executive briefings, customer meetings, trade shows, and industry events. - Maintain accurate opportunity data, next steps, forecasts, and account plans in Salesforce. - Use AI and modern selling tools thoughtfully to improve research, preparation, coaching, and execution while creating more time for customer engagement. New York financial-services expertise: - Significant experience selling complex cybersecurity platforms to major banks, capital-markets firms, insurers, asset managers, fintech companies, or other financial institutions headquartered in or operating from New York City. - Ability to build a network of CISO, CIO, CTO, security, identity, infrastructure, cloud, engineering, architecture, risk, and procurement leaders within New York financial-services accounts, relationships you can confidently activate to open strategic conversations. - Strong familiarity with financial-services buying cycles, including security and architecture review, third-party risk management, regulatory and compliance requirements, procurement, legal review, testing, implementation planning, and executive approval. - Working knowledge of the technology stacks and infrastructure common to large financial institutions, including hybrid and multi-cloud environments, identity and privileged-access systems, endpoint controls, developer platforms, legacy infrastructure, and highly regulated production environments. - A demonstrated record of mapping complex stakeholder groups, building internal consensus, navigating incumbents and competitive dynamics, and winning large, multi-year cybersecurity agreements within New York financial-services accounts. How you work: - You lead with curiosity and strong discovery, uncovering the broader security and business problem rather than stopping at the initial product request. - You create a compelling platform narrative while keeping the customer’s priorities, maturity, and path to value at the center. - You combine strategic thinking with operating rigor; your account plans, pipeline, forecasts, and close plans are current, specific, and dependable. - You are resilient, accountable, collaborative, and motivated by ambitious targets and complex opportunities. - You hunt daily for new opportunities and consistently hit pipeline generation targets. - You leverage AI daily to expedite your administrative work and identify strategic opportunities across your book. - You are coachable, apply feedback quickly, and continuously improve your craft. - You thrive in a remote, field-based environment and prioritize meaningful in-person customer engagement. USA-based roles only: The annual base salary for this role is between $96,000 USD and $139,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: New York, NY Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As a Enterprise Account Executive, you will own a focused territory of strategic target accounts and existing customers with 2,501+ employees, with an emphasis on Fortune 100 and Global 2000 organizations. Your mandate is to create new executive relationships, build qualified pipeline, win complex multi-million-dollar platform opportunities, and expand 1Password’s strategic footprint across an existing book of business. This is not a transactional or single-product sales role. You will lead an enterprise-wide security conversation, starting with a customer’s most urgent problem and building the strategic case for Unified Access across humans, AI agents, and machines. You will engage and multi-thread with CISOs, CIOs, IT and security leaders, IAM teams, DevOps and platform teams, engineering leaders, security architects, finance, procurement, and other executive stakeholders. The Enterprise Account Executive role also requires experience selling to financial-services organizations headquartered in or operating from New York City. You will bring an active network, sector fluency, and a demonstrated understanding of how to navigate and win within complex financial institutions. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. Expectations of this role This is a field-based sales role. That means you are expected to be regularly engaged in customer-facing activities, including in-person meetings, events, and other travel as required to effectively support your territory. Territory locations that are preferable for this role are: Candidates must be based in the New York metro area , Philadelphia, Pittsburgh, Boston or Washington DC area and should expect regular in-person customer meetings, industry events, and travel throughout the territory, including travel to New York City as required. Your primary work location will be your home office, but your role requires a lot of mobility and flexibility. Travel within your assigned territory, and occasionally outside of it, will be a part of your job, and you are responsible for managing your schedule in a way that works for the company and you. Note: All go-to market roles will have an in-person onboarding in Toronto. What we're looking for: - 10+ years of successful enterprise cybersecurity sales experience, including substantial experience selling to Fortune 100 or Global 2000 organizations. - A consistent record of exceeding $2M+ annual quotas, including experience carrying quotas in the $2M–$5M+ range and closing complex, multi-million-dollar opportunities. - Multiple years of elite sales performance and company recognition, such as President’s Club or equivalent top-performer awards. - Demonstrated success selling enterprise platforms and multi-product transformations, not only transactional or stand-alone point products. - Experience selling Privileged Access Management (PAM) solutions, with a strong understanding of identity security, AI and Machine identity risks, Zero Trust, cloud security, developer security, or adjacent cybersecurity platforms. - Established, credible relationships with enterprise CISOs, CIOs, senior security and IT leaders, IAM leaders, and identity/security architects within the territory or relevant named-account segment. - Proven ability to engage IAM, IT security, DevOps, platform engineering, and engineering leaders and connect their technical priorities to an executive business case. - A record of winning net-new strategic logos and expanding existing accounts through cross-sell, upsell, and multi-year platform agreements. - Strong executive presence and the ability to communicate credibly with C-suite leaders and deeply technical audiences. - Rigorous account planning, pipeline creation, opportunity management, forecasting, and negotiation skills. NEW YORK FINANCIAL-SERVICES EXPERTISE - Significant experience selling complex cybersecurity platforms to major banks, capital-markets firms, insurers, asset managers, fintech companies, or other financial institutions headquartered in or operating from New York City. - An active, credible network of CISO, CIO, CTO, security, identity, infrastructure, cloud, engineering, architecture, risk, and procurement leaders within New York financial-services accounts, relationships you can confidently activate to open strategic conversations. - Deep familiarity with financial-services buying cycles, including security and architecture review, third-party risk management, regulatory and compliance requirements, procurement, legal review, testing, implementation planning, and executive approval. - Working knowledge of the technology stacks and infrastructure common to large financial institutions, including hybrid and multi-cloud environments, identity and privileged-access systems, endpoint controls, developer platforms, legacy infrastructure, and highly regulated production environments. - A demonstrated record of mapping complex stakeholder groups, building internal consensus, navigating incumbents and competitive dynamics, and winning large, multi-year cybersecurity agreements within New York financial-services accounts. What you can expect: OWN AND GROW A STRATEGIC ENTERPRISE TERRITORY - Develop and execute sophisticated account and territory plans for a focused portfolio of high-value prospects and customers. - Create new executive relationships while using your established network among CISOs, CIOs, identity leaders, security architects, and other senior technology buyers to accelerate access and credibility. - Identify whitespace, competitive displacement opportunities, and compelling events across identity security, AI adoption, privileged access, SaaS governance, developer workflows, and device security. - Build and maintain the pipeline coverage, account engagement, and deal velocity required to consistently achieve or exceed a significant annual quota. SELL THE FULL PLATFORM STORY - Elevate conversations from an individual point-product need to a strategic Unified Access vision spanning people, AI agents, and machines. - Connect 1Password’s capabilities to measurable outcomes, including reducing credential and access risk, eliminating standing privilege, governing SaaS and shadow AI, protecting developer and machine workflows, strengthening device trust, and improving auditability. - Land with the customer’s most urgent use case, then build an executive-backed roadmap for adoption and expansion across Enterprise Password Manager, SaaS Manager, Credential Broker, Device Trust, and Privileged Access. - Translate complex identity, access, cloud, endpoint, developer, and AI-security concepts into clear business value for executive and deeply technical audiences. LEAD COMPLEX, MULTI-STAKEHOLDER SALES CYCLES - Orchestrate 6–12+ month enterprise sales cycles involving security, IAM, IT, DevOps, platform engineering, application engineering, finance, legal, procurement, and executive sponsors. - Build consensus across large buying groups and establish clear business, technical, economic, and decision criteria. - Lead executive presentations, discovery sessions, workshops, business-value assessments, commercial negotiations, and close plans. - Create and maintain mutual action plans and apply MEDDPPICC or a comparable enterprise qualification methodology with discipline. - Structure and negotiate complex, multi-year, multi-product agreements with material ARR and platform expansion potential. EXPAND STRATEGIC CUSTOMER RELATIONSHIPS - Build broad, durable relationships throughout customer organizations rather than relying on a single champion. - Uncover business and security priorities beyond the initial use case and turn them into platform expansion opportunities. - Partner with Customer Success, Solutions Engineering, product specialists, and services teams to create adoption and expansion plans tied to measurable outcomes. OPERATE AS ONE TEAM - Collaborate closely with BDR, Solutions Engineering, Channels, Alliances, Customer Success, Onboarding, Product, Marketing, Legal, and Deal Desk. - Co-sell with strategic partners, cloud alliances, channel teams, and systems integrators where they can expand reach or accelerate a decision. - Represent 1Password at executive briefings, customer meetings, trade shows, and industry events. - Maintain accurate opportunity data, next steps, forecasts, and account plans in Salesforce. - Use AI and modern selling tools thoughtfully to improve research, preparation, coaching, and execution while creating more time for customer engagement. Bonus points for: - Experience competing and winning against major enterprise identity and cybersecurity platform providers. - Deep knowledge of identity and access management, privileged access management, credential security, machine identities, agentic AI security, SaaS governance, device trust, or secrets management. - Proficiency with MEDDPPICC, Salesforce, Slack, Zoom, LinkedIn Sales Navigator, Outreach, and AI-enabled sales tools. - Experience developing opportunities through channel partners, cloud alliances, systems integrators, or technology partners. How you work: - You create a compelling platform narrative while keeping the customer’s priorities, maturity, and path to value at the center. - You combine strategic thinking with operating rigor; your account plans, pipeline, forecasts, and close plans are current, specific, and dependable. - You are resilient, accountable, collaborative, and motivated by ambitious targets and complex opportunities. - You are coachable, apply feedback quickly, and continuously improve your craft. - You thrive in a remote, field-based environment and prioritize meaningful in-person customer engagement. - You lead with curiosity and strong discovery, uncovering the broader security and business problem rather than stopping at the initial product request. USA-based roles only: The annual base salary for this role is between $149,000 USD and $216,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: United States Workplace: Remote At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 We're hiring a Senior Technical Account Manager (TAM) who has already done this job at a SaaS company: someone who has led implementations, owned enterprise accounts and knows what it takes to drive adoption in complex organizations. You'll be a strategic partner and trusted advisor to our customers, combining strong relationship management with deep knowledge of ClickUp's platform. This role sits where customer success, solution strategy and technical enablement meet, and it drives long-term growth, adoption and measurable business outcomes.   TAMs own the full post-sales customer lifecycle. That starts with implementation and onboarding and continues through ongoing managed services, strategic expansion and renewal outcomes across your book of business. This role requires an AI-native professional who doesn't just use AI tools but designs, builds and scales AI-powered workflows and agents, and brings that hands-on expertise to customers.   TAMs lead with a customer-first mindset. You'll build success plans, guide onboarding and adoption and make sure stakeholders keep seeing value throughout their lifecycle. You'll support technical initiatives like process optimization, workflow design and AI enablement, and you'll also own the overall health, engagement and strategic direction of your accounts. You'll work cross-functionally with Sales, Product and Support so each customer's success story is long-term, scalable and impactful.   Technical Account Managers (TAMs) deliver measurable value and meaningful business outcomes across their customer portfolio by focusing on: - Customer Enablement & Onboarding: Guiding new teams through implementation, onboarding and training for a smooth start and a strong foundation. - Account Health & Engagement: Proactively managing user adoption, stakeholder alignment and account health to support retention and growth. - Process Optimization & Solution Design: Working with customers to identify critical business processes, map them to scalable solutions and keep improving efficiency through ongoing refinement and performance insights. - Innovation Adoption & Workflow Automation: Helping customers use emerging features and technologies, including AI and automation, to boost productivity, streamline operations and deliver real-world impact. CORE RESPONSIBILITIES TAMs are the strategic and technical owner of the customer relationship. They make sure every customer gets measurable results from ClickUp's product and AI feature set.   New Customer Onboarding - Lead end-to-end onboarding and implementation of ClickUp, from discovery and solution design through training and go-live support. - Translate functional and technical requirements into scalable ClickUp solutions, including workflows, templates, hierarchies and automations. - Guide customers through foundational setup, integrations and enablement while promoting best practices, system governance and change management.   Account Health Management - Monitor seat utilization, adoption trends and Champion/Stakeholder engagement. - Build and run adoption plans and account reviews to maintain or improve health. - Spot risks early and build recovery plans with the account team. - Deliver ongoing change management and enablement so customers keep maturing on the platform.   Workflow Mapping (IER Framework) - Run Intake → Execution → Reporting (IER) cycles for key workflows. - Lead discovery sessions that map current-state and future-state processes. - Recommend optimizations and create workflow templates that scale across teams.   AI Enablement & Agent Deployment - Drive adoption of ClickUp AI and build custom workflow Agents tied to customer use cases. - Partner with customers to define and deliver new AI automations aligned to their business KPIs. - Provide technical training and consultation on AI and automation best practices, including prompt design, agent architecture and scaling use cases across teams. - Track and report AI usage and credit consumption against plan.   Customer Success & Expansion - Serve as the technical partner to assigned accounts and connect adoption to business value. - Drive value across the full post-implementation lifecycle by providing continued and managed services as customers expand their use of ClickUp. - Generate qualified leads through data-driven insights and AI usage analysis. - Drive cross-functional alignment to position renewals, expansions and AI upsells.   Cross-Functional Collaboration - Act as the voice of the customer by turning business objectives and pain points into actionable insights for Product, Engineering and Support. - Partner with account teams to keep delivery and success aligned. QUALIFICATIONS Required - 5+ years in a customer-facing SaaS role (Technical Account Manager, Customer Success Manager, Implementation Manager, Solutions Consultant, Professional Services Consultant or similar) - 2+ years of hands-on experience with ClickUp, Asana, Monday.com http://Monday.com, Smartsheet, Wrike, Jira or a comparable work management/project management platform - Direct experience leading enterprise SaaS implementations or onboarding programs end-to-end, and/or a proven track record managing a book of business ($2M+ ARR) with measurable retention and expansion outcomes - Demonstrated experience building and deploying AI-powered workflows, agents or automations in a business context - Strong project and program management skills, including complex, multi-stakeholder engagements   Preferred - Background in professional services, implementation management or consulting at a SaaS company - Hands-on experience with agentic tools and frameworks such as Claude, n8n, Make, Zapier or LangChain - Technical aptitude with integrations, APIs, automation logic and data modeling - Experience positioning or selling services alongside renewals and expansions CORE SKILLS & COMPETENCIES - Technical Acumen: Deep understanding of work management platform capabilities, automation logic, integrations and AI Agent functionality. Able to turn business needs into technical solutions. - AI-Native: Demonstrated experience designing and scaling AI-powered workflows, agents and automations, not just using AI tools. Skilled at identifying and scoping AI use cases and consumption plans. - Consultative Discovery: Excellent at workflow analysis, process design and finding friction points. Uses structured discovery to map customer needs into scalable solutions. - Project & Program Management: Manages complex customer programs with multiple stakeholders, deadlines and outcomes. Skilled at running structured account plans. - Data & Reporting: Comfortable using dashboards and metrics to communicate health, adoption and ROI. Reads usage data to drive recommendations. - Customer Engagement: Executive presence and strong communication skills. Builds trust with both executive (ATL) and day-to-day (BTL) stakeholders through credibility and clarity. - Account Ownership: Fully accountable for an assigned book of business. Proactive, organized and driven to hit measurable outcomes. - Collaboration & Influence: Works cross-functionally with the account team, Product and Sales to align on outcomes. Influences without authority through insight and results. WHAT SETS YOU APART - You've worked at, implemented or sold against project management or work management platforms. - You've run enterprise implementations and know change management firsthand. - You think in workflows and systems, not just relationships. - You've built something with AI that a team actually runs on, and you can walk us through how it works. - You've carried a renewal or expansion number and know how to tie technical value to commercial outcomes. #LI-SM1 #LI-remote Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.