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Location: Hamburg Workplace: Hybrid adjoe builds the technologies behind mobile apps growth and monetization. With our core product Playtime Arcade, we've become the global leader in rewarded advertising, an ad unit built on a simple premise: users earn real in-app rewards for engaging with new apps. The result is one of the most effective value exchanges in adtech, connecting advertisers and publishers with over 770 million users annually. Investigating 770 Million User Interactions Across a 100TB Data Lake When a platform serves 770 million users, every optimization from reward mechanics to SDK integrations needs to be grounded in data. The Rewarded Analytics team builds the internal dashboards, alerting systems, and data pipelines that monitor the user funnel, traffic engagement, and reward consistency. SQL and Python power deep-dive investigations and automated 100 terabyte-sized data analyses queried through Trino. Using Tableau as the main visualization tool, stakeholders have access to real-time insights on the product performance. Airflow orchestrates the pipelines that keep everything up to date. This team provides the data that turns questions into answers: every A/B experiment the product team runs, every anomaly a publisher flags, and every new SDK integration. These answers guide all the business decisions. Your Mission & Who We Are Looking For: - Data analyst with an exceptional technical foundation. You have 7+ years as a Data Analyst or Analytics Lead in the AdTech domain, with mastery in SQL and Python for processing multi-terabyte ad impression, bidding, and conversion event streams. - Focused on data quality and anomaly detection. You have extensive experience building anomaly detection frameworks using clustering, distribution analysis, and cross-population comparison to catch data drift, tracking drops and discrepancies before they create severe impact. - You own the systems, not just your slice. You hold a technical helicopter view of the full AdTech data stack: tracking specs, API integrations, data lake architecture, and event pipelines. You can evaluate technical tradeoffs and guide engineering on infrastructure improvements. - Automation-minded across the stack. You establish team-wide technical standards, building production-grade data quality suites, automated monitoring pipelines, and reusable analytics modules. Hands-on experience with dbt and Airflow is required. - Technical leader and strategic advisor. You elevate the entire team's technical bar, drive cross-functional alignment between engineering, product, and commercial stakeholders, and turn complex data telemetry into clear strategies that level up our ad tools and operations.   🌎 We welcome applications from talent worldwide and provide relocation support to Hamburg, Germany for those ready to join our team. What’s in It for You? At adjoe, you’re not here to just close JIRA tickets, you’re helping build the infrastructure behind one of the most impactful platforms in adtech. The systems you work on will reach hundreds of millions of users and power billions of decisions every day. - Go Big. Own projects with impact on 770M users and push adtech boundaries. - Move Fast. Ship solutions multiple times a day, learn from results, and keep momentum. - Be Direct. Solve problems openly and collaborate across teams. - Thrive Together. Grow with a diverse, global team of people from over 40 different countries that learn from each other. - Have Fun. Celebrate wins, enjoy daily victories, and bring your energy. We welcome applications from people who will contribute to the diversity of our company.

Location: Montreal DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus. We are currently hiring a Junior Data Analyst to join our Event Analysis and Insight team. Candidates must have a passion for data manipulation and visualization and the ability to think both independently and collaboratively. They will work on the analysis of post event data, reports and providing insight. Candidates must be comfortable working within a fast-paced, and at times highly demanding environment. They must possess a keen sense of enthusiasm and attention to detail, as well as a sense of commitment and dedication to both teams. You’ll feel right at home if you: Have at least 1 year of relevant experience. Have exceptional attention to detail and data gathering skills Are great at finding patterns Are great at presenting findings Love digging through data in search of clues Strong desire to leverage the use of AI Are able to balance several time sensitive requests Have effective communication skills (oral and written) Are extremely organized Are willing to learn and adapt to a quickly-changing environment Have completed a Bachelor’s degree in a related field - economics, finance, commerce, Information Technology or computer science Have a good knowledge of Python for data manipulation and visualization Thrive in environments where multitasking is routine and can prioritize tasks effectively. Thrive in a fast-paced working environment Ability to work off hours when necessary What you’ll be working on: Analyzing non-financial post event data in order to gain insight and discover potential issues. Creating reports and visualizations to help bring forward relevant information to the stake holders. Collaborating with the development team to improve and/or create the necessary analysis tools. Creating issue tickets and following up with the appropriate teams. Participating in the research effort revolving around the trade strategies. Developing necessary scripts for data gathering and manipulation. For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice . California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice . [#LI-LD1]

Location: Remote; Seattle, WA; New York, NY; San Francisco, CA Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. *Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers. ABOUT THE ROLE *Open to hiring remote across North America and London — we also have offices in NYC, San Francisco, Seattle, and London. We’re building a tool that makes content creation easy and accessible for all types of creatives. Our users love it. Runway has an actively engaged and growing community of passionate artists and creators worldwide. And we’re growing our support team to ensure we can continue to provide delightful experiences for our users every day. We're looking for creatives at heart that can pick up new tools fast, hold up under high ticket volume without losing quality and identify solutions vs. just clearing the queue. If that's you, read on! WHAT YOU’LL DO - Work through a high volume of inbound support tickets across Free, Standard, Pro and Unlimited plans with speed and accuracy - Handle escalations from our AI support layer with sharp judgement on what needs a human and what doesn't - Identify patterns across tickets and proactively surface them to the product team- not just reporting, but also offering thoughtful recommendations based on what you're seeing - Help identify opportunities to maintain or build self-service content: help docs, short-form videos, FAQs, etc. - Engage with the Runway community on Discord and other forums - Contribute directly to process improvements and automation, including building things yourself when the opportunity is there - Triage complex technical issues for escalation to Enterprise support - Live troubleshoot within the Runway platform as needed WHAT YOU’LL NEED - You're already comfortable in tools like Notion, Slack, Zendesk (or similar), Google Workspace and AI platforms - Strong written communication: clear, direct, and thoughtful at volume - A learn-by-failing mentality, when you hit something unfamiliar, you have an experimental mindset - Natural curiosity about how products work, why users get confused, and what could be done better - Comfort managing your own work in a fast-moving environment- high ownership and high autonomy - Data driven mindset: you notice patterns and know how to communicate them - 1-3 years in customer support, operations, or technical role - Expertise and/or interest in the creative space, AI or both - Genuine interest in AI, creative tools or both WHAT SETS YOU APART The most successful people in this role don't just keep up- they set the pace. They move through 60, 80, even 100+ tickets in a day without letting quality slip. They're reading the queue, not just clearing it. They notice what keeps surfacing and do something about it, a message to product, a doc, sometimes something they built themselves. They show up with ideas no one asked for yet. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024

Location: Hamburg Workplace: Hybrid adjoe builds the technologies behind mobile apps growth and monetization. With our core product Playtime Arcade, we've become the global leader in rewarded advertising, an ad unit built on a simple premise: users earn real in-app rewards for engaging with new apps. The result is one of the most effective value exchanges in adtech, connecting advertisers and publishers with over 770 million users annually. Serving 2,000+ Distinct Ad Experiences With Sub-Second Time to Interactive The rewarded ad experience is where the value exchange becomes real, the second a user decides whether to engage or scroll past. The Catalog team owns that moment, designing how users discover and interact with the most relevant ads. With over 200 million monthly visits, there's no room for slow rendering or poor personalization. Performance and relevance have to be perfect on every request. The system runs on AWS Spot Instances spare compute capacity that can disappear at any moment, yet our system is built to stay online without any interruption for the user. Backed by Kubernetes with event-driven autoscaling, everything is tuned for millisecond-level data retrieval so the experience never feels slow, even at 200 million monthly visits. The frontend is built on React and Vite, leveraging Code Splitting and Tree Shaking to keep core bundles lean and Time to Interactive under a second. On top of that, a config-driven engine lets the team customize the entire ad experience or run A/B experiments per more than 2000 games on the fly, ensuring the right ad reaches the right user while continuously moving conversion rates in the right direction. YOUR MISSION & WHO WE ARE LOOKING FOR - Production Golang Systems Expertise: You bring 5+ years of backend development experience, including at least 3 years writing Go in production distributed environments. You will build and maintain our +99% Go microservice architecture—interfacing with our TypeScript/React frontend—to reliably handle 2+ million daily publisher interactions and scale beyond hundreds of millions of monthly active users. - High-Throughput Event Streaming: You have hands-on experience designing asynchronous microservice communication using event buses like Kafka, SQS/SNS, and Kinesis. You will build pipelines to collect billions of daily API events and aggregate them into our data lake for sub-second querying. - High-Scale Data & API Optimization: You understand database internals and low-level web standards (HTTP protocol, Encoding, Regular Expressions). You will optimize queries across hundreds of terabytes of data across DynamoDB, MySQL, Druid, and Athena to reduce API response times and expose transparent, well-documented open APIs to enterprise partners. - Data Science & Algorithmic Integration: You quickly grasp complex technical topics and applied mathematics. You will partner directly with our Data Science team to translate and integrate machine learning algorithms into adjoe’s core application, optimizing real-time ad targeting. - Collaborative Technical Communication: You communicate fluently and precisely in spoken and written English. You will actively participate in peer code reviews and technical knowledge sharing across an international backend engineering team. - Plus: Infrastructure & Cloud Tooling: Hands-on experience with Terraform (Infrastructure as Code), Docker containerization, or serverless infrastructure. 🌎 We welcome applications from talent worldwide and provide relocation support to Hamburg, Germany for those ready to join our team.   At adjoe, you’re not here to just close JIRA tickets, you’re helping build the infrastructure behind one of the most impactful platforms in adtech. The systems you work on will reach hundreds of millions of users and power billions of decisions every day. - Go Big. Own projects with impact on 770M users and push adtech boundaries. - Move Fast. Ship solutions multiple times a day, learn from results, and keep momentum. - Be Direct. Solve problems openly and collaborate across teams. - Thrive Together. Grow with a diverse, global team of people from over 40 different countries that learn from each other. - Have Fun. Celebrate wins, enjoy daily victories, and bring your energy. We welcome applications from people who will contribute to the diversity of our company.

Location: United States Workplace: Remote WHO WE ARE Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use Help Scout to grow relationships with customers of all types, from clients to patients and beyond. Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it. We’ve been a fully remote team https://articles.helpscout.com/blog/remote-culture/ since day one, with 120+ teammates now all over the world. It’s a culture where you’ll be trusted to take ownership, stay curious, and raise the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career. If that kind of challenge gives you energy, we’d love to meet you. Please note: For this role, we are only able to hire in the United States. ABOUT THE ROLE As the search landscape shifts and our market gets more crowded, Help Scout is investing more than ever in paid and performance marketing to accelerate signups, expand brand awareness, and diversify how we reach customers. It's an exciting time to be here. We've got a best-in-market product story, strong creative assets, and stellar copywriting. What we need now is a strategic owner to take our performance marketing motion from early-stage to a durable growth engine that fuels our self-serve, product-led, and sales-assisted growth. You'll report to the VP of Marketing, setting and executing the strategy for how Help Scout invests in paid channels while building deep partnerships across Marketing, Sales, Product, Support, and company leadership. In this role, you will: - Own performance marketing strategy. Set the quarterly and long-term strategy for how paid, lifecycle, and conversion work together to hit the signups number, defining what's needed from each channel and building the plan B when something's off. You'll be the person leadership turns to for the full picture of paid performance. - Move Help Scout upmarket. Own iteration of ad copy, creative, bidding strategy, and budget allocation across paid search and display, and set the bar for how we drive both our horizontal motion for volume and our vertical motion for larger deals. - Build the business case for new channels. Identify and evaluate new channel investments, paid social, affiliate, direct mail, OOH, and drive alignment with leadership on where to place new bets and how to measure them. - Partner on pipeline outcomes. Work closely with Sales and RevOps to connect paid spend to pipeline and revenue, not just top-of-funnel volume, and make sure channel investment decisions reflect what's actually converting downstream. - Partner to grow organic and paid in harmony. Work with content, social, SEO, and AEO to make sure paid and organic acquisition reinforce each other rather than compete for the same ground. - Represent Help Scout's performance marketing point of view. Bring an informed perspective on where the paid landscape is heading, and use that expertise to keep Help Scout ahead of a crowded, competitive market. - Own our presence in AI-driven discovery. As search shifts toward AI overviews and LLM-based answers, you'll define how Help Scout shows up in that landscape alongside traditional paid and organic search. - Shape the future of the function. This is currently an individual contributor role with agency support. You'll build the roadmap for what performance marketing needs to look like over the next 12-18 months, including where headcount should come in as the motion scales. ABOUT YOU - You have at least 7+ years in performance or growth marketing, including experience owning strategy for a B2B SaaS company. - You have significant experience in paid/performance marketing, with a track record of owning strategy for B2B SaaS companies – not just executing campaigns. - You're an expert across paid channels and know the search landscape and the benchmarks that matter (PPC, CPM, ROAS), and you can identify which channels and investments matter most for the business right now. - You have a scrappy, results-driven mindset. You're comfortable working with ambiguity, a modest budget, and a lean marketing team, and you know how to out-creative the competition while also spending in the right way to drive results. - You have strong analytical skills, with deep experience in tools like Google Analytics, Google Tag Manager, and attribution platforms, and you know how to turn data into a clear recommendation for leadership. - You know how to run rapid experimentation and adapt strategy based on what the data tells you – and you have a plan B ready before you need it. - You use AI tools daily to improve your output, and you can point to specific examples where AI changed the speed, quality, or scale of what you delivered. - You have excellent verbal and written communication skills, know how to communicate and build relationships across a remote, async organization, and can present insights and strategy to senior leaders and cross-functional teams. - Bonus: you have experience managing an agency and/or direct reports to execute a paid marketing strategy. COMPANY VALUES HAPPY TO HELP Help is in our first name! We show up for each other — not out of obligation, but because we’re invested in the team’s collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community. CRAFT OVER CONVENTION Our success relies on the quality and craft https://paulstamatiou.com/craft of the work we put into the world. The status quo simply won’t work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight. PROGRESS NOT PERFECTION Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better. OWN THE OUTCOME Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along. Read more about how we define, share, and live these values here https://articles.helpscout.com/blog/aligning-culture-with-values/. BENEFITS AND PERKS - Competitive salary and an internal, transparent salary formula based on market data - Flexible time off – you choose the holidays and vacations that make sense for you - 12 weeks of fully paid parental leave for all new parents, including adoption and foster care - A home office stipend to help you get set up and productive - A co-working stipend up to $300 a month if you choose to work out of your house - A yearly professional development stipend of $1,800 to help you grow in your craft - If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents. HIRING GUIDELINES: All roles at Help Scout are fully remote. Some positions have specific location requirements. For roles outside the U.S. and Canada, we work with teammates as independent contractors under country-specific agreements. We do not sponsor visas. Teammates must already be authorized to work from their home country. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion https://www.helpscout.com/dei/. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do. To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them. A NOTE ON THE USE OF AI IN OUR INTERVIEW PROCESS While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team. On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process. Beware of scammers! All legitimate communication from Help Scout regarding your application will come directly from an @helpscout.com http://helpscout.com email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.

Location: Philippines Service Desk Technician Our client is a leading provider of Information Technology services and solutions to small and medium sized organizations in the US. Responsibilities include: Managing IT tickets via ConnectWise Manage. Creating and decommissioning user accounts and PCs. Troubleshooting printer, email, and hardware/software issues. Coordinating with vendors (HP, Dell) when needed. Ensuring clear documentation of troubleshooting steps in the ticketing system. Strong communication skills are required as the candidate will use Teams messaging to coordinate with internal teams and escalate issues. Answering calls and emails from customers and logging their queries into the ticketing system. Diagnosing and resolving technical issues related to hardware, software, and network connectivity. Escalating complex issues to other IT teams when necessary. Troubleshooting problems remotely using remote desktop software. Providing basic training and support to users on commonly used applications and software. Maintaining and updating technical documentation and knowledge base articles. Candidate Experience Requirements: Open to FRESH GRADUATES with a Degree in Computer Science/ Information Technology OR 2–3 years of experience in technical support or IT helpdesk. Qualifications: Willingness to work flexible hours, including evenings (7PM PST to 7AM PST) and weekends as required. Preferred: CompTIA A+ Certifications Microsoft Certification(s) Net+ Certification ConnectWise Experience MSP Experience

Location: United States; Canada; United Kingdom; South Africa About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups and established businesses in SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a core member of their team—giving you real ownership, career progression, and long-term stability. Role Type: Full-time Engagement: Independent Contractor Job Summary Are you a high-performing sales leader with a track record of building elite teams in the information marketing or education space? We are looking for a Strategic Sales Team Lead to take the reins of a high-growth sales department for a premier real estate education organization. For 15 years, this company has empowered individuals globally to achieve financial freedom. As the Manager, you will not just oversee a team; you will architect the processes, recruit the talent, and drive the performance that scales this organization to new heights. If you are a driven closer who thrives on building systems and mentoring reps to exceed their potential, this is your opportunity to lead. Key Responsibilities Team Building: Own the end-to-end talent cycle, including hiring, onboarding, and performance management (firing) of sales representatives Performance Management: Monitor and manage all department KPIs to ensure consistent revenue growth and efficiency Training & Mentorship: Conduct regular call reviews, lead intensive role-playing sessions, and provide hands-on training to sharpen the team’s closing skills Process Optimization: Build, document, and refine sales processes and workflow automations to improve pipeline velocity Critical Problem Solving: Identify bottlenecks in the sales cycle and implement strategic solutions to keep the team moving forward CRM Management: Leverage GoHighLevel and other sales tools to track data, manage leads, and ensure high CRM hygiene Leading by Example: Step into the trenches to close deals when necessary and demonstrate what "great" looks like to the team Requirements Proven Leadership: Experience building and scaling a sales team from the ground up, preferably within the Information Marketing or Coaching industry. Industry Experience: A strong understanding of the Real Estate Investing education space or high-ticket coaching. Technical Proficiency: Advanced experience using GoHighLevel (GHL), Slack, and the Microsoft Office suite. Metric-Driven: A deep understanding of how to manage a sales floor through data and KPIs. Location/Timezone: Must be based onshore in the United States and able to work 9:00 AM – 5:00 PM Arizona time. Communication: Fluent English with exceptional verbal and written communication skills. Nice-to-Haves Experience with Infusionsoft (Keap). Expertise in lead qualification, discovery calls, and advanced pipeline management. A background in data analysis and workflow automation to streamline sales operations. Project coordination skills to manage cross-departmental initiatives. Benefits 🌎 Fully remote role with flexible working hours 🚀 Work with high-growth international companies 📈 Clear career progression to Account Executive and beyond 🎯 Performance-based bonuses and incentives 🤝 Direct hire with global clients (not outsourced) 🧠 Ongoing training, mentorship, and sales development support

Location: New York City, NY; San Francisco, CA; Seattle, WA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role The IT Operations team keeps Anthropic running — we make sure every employee can do their best work without friction. We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment. Anthropic is growing fast, and our IT operations need to keep pace. That means onboarding at scale, automating repetitive processes (including with Claude), and continuously improving the employee experience. You'll handle support challenges across our primarily macOS environment while contributing to the operational improvements that help us scale. You'll work closely with IT Engineering and Security, with opportunities to grow into more technical infrastructure work over time. Responsibilities End-User Support Triage and resolve issues across hardware, software, networking, and accounts — primarily through our ticketing system, with additional support via Slack and in-person Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian) Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs) Handle escalations requiring cross-team coordination Participate in an on-call rotation for urgent issues outside business hours Provide hands-on support for user technology, AV systems, conference rooms, and printers Communication & Documentation Communicate clearly with users of all technical levels Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solves Operational Improvement Help streamline onboarding and other high-volume operations as the company scales Contribute to automation efforts Maintain and improve device management, identity, and access systems Assist with scripting (Bash, Python) to automate repetitive tasks You may be a good fit if you Have 7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment Are an excellent communicator who genuinely enjoys helping people solve problems Have strong troubleshooting skills and are methodical, curious, and persistent Demonstrated experience supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android Have significant experience with Google Workspace administration Have experience with Slack administration — workspace management, permissions, and troubleshooting Have substantial experience supporting and administering additional SaaS tools Understand identity and access fundamentals — SSO, MFA, directory services Are familiar with MDM fundamentals and endpoint management concepts Have experience with basic scripting (Bash or Python) for automation Take ownership of problems and follow through until they're resolved Think beyond the immediate fix — you ask "why did this happen?" and "how do we prevent it?" Are organized enough to manage competing priorities without things falling through the cracks Propose solutions when you see a process that doesn't scale Are looking to develop deeper technical skills and take on more complex systems administration challenges over time Strong candidates may also Be familiar with zero-trust security concepts and endpoint security tooling Have experience with networking basics — DNS, DHCP, VPNs, networking fundamentals Have contributed to IT projects beyond day-to-day support (migrations, tool rollouts, process redesigns) Have experience using AI tools to improve personal or team productivity Location This role is based in our San Francisco, New York or Seattle office and there is a 4 day/week in office expectation. What Makes This Role Unique You'll be joining a high-impact IT team supporting some of the world's leading AI researchers and engineers. The pace is fast and you'll have real ownership over your work. This isn't a role where you follow rigid scripts — you'll be trusted to use your judgment, improve our processes, and grow with the team. Because we're scaling rapidly, you'll have meaningful opportunities to shape how IT operations work at Anthropic. Deadline to apply: None. Applications will be received on a rolling basis. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $180,000 — $230,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Remote Workplace: Remote WHO WE ARE Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use Help Scout to grow relationships with customers of all types, from clients to patients and beyond. Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it. We’ve been a fully remote team https://articles.helpscout.com/blog/remote-culture/ since day one, with 120+ teammates now all over the world. It’s a culture where you’ll be trusted to take ownership, stay curious, and raise the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career. If that kind of challenge gives you energy, we’d love to meet you. YOUR IMPACT Help Scout has earned something most software companies never get: genuine trust. 10,000+ businesses use us because we've always believed that customer relationships are the business, and that every interaction should feel like it came from someone who cares. That trust took a decade to build, and now it's the foundation for something bigger. The support industry is changing shape. AI will take on more of the tedious work so humans can lean into the relationship part. At Help Scout, the place where that relationship actually happens is the Conversations product group, which spans two product lines. Inbox is the workspace: every channel and every conversation in one place, built for the people who spend their whole day inside it. Copilot is AI working alongside them: drafts ready to review, context at their fingertips, and the tedious parts handled so every reply is faster and better. Conversations is the most-used surface we have. This is where every user spends most of their day, so speed, reliability, and craft are the product. It's also where the rest of the platform becomes real: Agent hands conversations to humans at the right moment, customer context shows up right where the work happens, and every one of those moments either builds trust or spends it. You'll be accountable for bringing it all to life with clarity and impact. ABOUT THE ROLE You'll own the Conversations product group end to end: vision, roadmap, monetization, and results for the Inbox and Copilot product lines. You'll report to Scott Rocher, our Chief Product Officer, and you'll be accountable for the revenue growth of the group. This is a player/coach role. Inbox and Copilot are the surfaces our customers touch most, the core of the business today and the front door to everything we build next. You'll do the strategic product work on them yourself: deciding what needs to get built next, how the workspace and its AI evolve together, and where investment in craft pays off. As the group grows, you'll hire and manage a team of PMs. Note: This role is open to US-based applicants only. WHAT YOU'LL DO - Set the vision and strategy for the Conversations group, and decide how Inbox and Copilot evolve together as one experience where AI makes every support pro faster without breaking their flow. - Drive the Inbox roadmap hands-on: the workspace where every channel comes together and where our users spend their time in the product. This surface is held to a bar where speed, reliability, and polish are a differentiator. - Drive the Copilot roadmap hands-on: integrations, contextual summaries, suggestions, and in-the-moment assistance that make each person on a support team meaningfully better at their job. - Own how your products are monetized. Conversations spans seats and AI usage, and you'll design the packaging that makes each seat more valuable as Copilot does more. You'll collaborate with partners across Help Scout to model the impact of the products you ship. - Partner deeply with the Autonomy group. Significant parts of Copilot run on the agent platform, and likewise, Agent hands conversations to humans in your workspace. The seams between the two groups are owned jointly, and making them invisible to customers is part of the job. - Spend real time with customers, understanding how support pros and their leaders actually work, where AI helps, and where it gets in the way - Partner with GTM and CS so the Conversations story is clear, the adoption motion is tight, and customer feedback loops back into the roadmap - Build and manage the Conversations PM team as it grows, coaching for judgment and raising the bar for product craft across the group WHAT WE'RE LOOKING FOR - You've owned a core product at scale, the kind people spend their whole workday in, and you're as fluent in the commercial side of product as you are in features and user experience - You've shipped AI-powered products and you understand how they succeed and fail - You collaborate well across ownership lines. Copilot ships on technology the Autonomy group builds, and you know how to co-own a product surface with a peer and keep the seams invisible to customers - You think in outcomes. Time to resolution, drafts accepted, teams that get more efficient as they use more of Help Scout . - You care about craft. You notice the details that make daily-use software feel fast, calm, and reliable, and you hold a roadmap accountable to them - You have strong monetization instincts. You can package a product line that spans seats and outcomes, and explain the tradeoffs. - You've managed product managers before and still love doing the work yourself. You know how to coach without taking over, and you know when a decision is yours to make - You're data self-sufficient. You pull your own data, run your own analyses, and use numbers to pressure-test direction - You're technically fluent enough to build genuine trust with engineers. You can hold a meaningful conversation about system architecture and make better decisions because of it - You're fluent with AI tools and treat them as part of your craft, for research synthesis, strategy testing, rapid prototyping, and customer signal analysis. You have a point of view on where these tools are heading and how they're changing the shape of product work - You understand that when execution is cheap, judgment is the bottleneck. Your highest-leverage hours go to strategy and prioritization, defining what's next and what's not - You're an excellent writer. Help Scout runs on writing, and you make your thinking visible in one-pagers, briefs, and narratives that move decisions forward - You've worked in B2B SaaS and understand the difference between building for support teams and building for end consumers COMPANY VALUES HAPPY TO HELP Help is in our first name! We show up for each other — not out of obligation, but because we’re invested in the team’s collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community. CRAFT OVER CONVENTION Our success relies on the quality and craft https://paulstamatiou.com/craft of the work we put into the world. The status quo simply won’t work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight. PROGRESS NOT PERFECTION Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better. OWN THE OUTCOME Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along. Read more about how we define, share, and live these values here https://articles.helpscout.com/blog/aligning-culture-with-values/. BENEFITS AND PERKS - Competitive salary and an internal, transparent salary formula based on market data - Flexible time off – you choose the holidays and vacations that make sense for you - 12 weeks of fully paid parental leave for all new parents, including adoption and foster care - A home office stipend to help you get set up and productive - A co-working stipend up to $300 a month if you choose to work out of your house - A yearly professional development stipend of $1,800 to help you grow in your craft - If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents. HIRING GUIDELINES: All roles at Help Scout are fully remote. Some positions have specific location requirements. For roles outside the U.S. and Canada, we work with teammates as independent contractors under country-specific agreements. We do not sponsor visas. Teammates must already be authorized to work from their home country. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion https://www.helpscout.com/dei/. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do. To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them. A NOTE ON THE USE OF AI IN OUR INTERVIEW PROCESS While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team. On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process. Beware of scammers! All legitimate communication from Help Scout regarding your application will come directly from an @helpscout.com http://helpscout.com email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.

Location: United States (Remote); Boston, Massachusetts; Denver, Colorado; Seattle, Washington; New York, New York; San Francisco, California Workplace: Remote ROLE SUMMARY Temporal is hiring a Director, Global Developer Success to lead and scale our deeply technical support organization. This is a high-impact leadership role responsible for turning customer technical response into a repeatable, measurable, and differentiated advantage for Temporal. Developer Success is the team customers rely on when they need fast, confident support for complex developer and infrastructure issues. The team helps users deploy, operate, debug, and scale Temporal across cloud-native environments, distributed systems, SDKs, observability stacks, and mission-critical workloads. The next phase requires a leader who can preserve technical excellence and customer empathy while building the operational rigor of a world-class support function. WHY THIS ROLE EXISTS Temporal's customers are building increasingly mission-critical, distributed, long-running, and AI-enabled systems. When something is unclear or broken, the support experience must be fast, technically credible, and predictable. - Developer Success must scale beyond heroics. We need clear KPIs, tiering, queue management, escalation paths, incident communication standards, RCA practices, quality review, and talent development systems. - Premium customer interactions increasingly happen across tickets, Slack, escalations, and incident channels. The support experience must have one clear operating model so customers, Sales, SAs, Platform Architects, Product, Engineering, and Support know who owns what and what good looks like. - The support team must reduce avoidable Engineering escalations while ensuring real product defects, documentation gaps, and recurring customer pain reach Product and Engineering with high-quality signal. WHAT YOU'LL DO - Build and lead Global Developer Success: Hire, coach, develop, retain, and performance-manage high-performing support engineers, managers, and specialists across tiers, regions, and customer segments. - Create the support operating system: Define SLAs/OLAs, ticket and Slack triage, queue ownership, severity definitions, tiering, escalation paths, incident communications, RCA standards, quality review, staffing, and operating cadence. - Raise the quality bar: Move beyond CSAT alone by measuring customer effort, touches to resolution, reopen rate, handoffs, recurrence, communication quality, resolution confidence, and customer-visible ownership. - Harden Slack and customer response: Turn premium Slack response into a defined service model with acknowledgement standards, urgent paths, conversion-to-ticket rules, coverage model, manager review, and customer-facing expectations. - Protect Engineering focus through better support: Reduce avoidable escalations by building runbooks, diagnostics, knowledge systems, reproducibility standards, technical triage, and high-quality escalation packets. - Lead escalation and incident discipline: Establish crisp roles for technical lead, escalation manager, communications owner, Support, Engineering, SA, Platform Architecture, and Sales. Ensure incidents and critical escalations are communicated with clarity and followed by useful RCAs. - Build technical depth and enablement: Create career paths, training, mentorship, certification, quality review, and hands-on learning that help junior engineers become senior/staff support engineers and help senior engineers scale their expertise. - Partner across the company: Work closely with Product, Engineering, Sales, Solutions Architecture, Platform Architecture, Customer Success, Docs, DevRel, and Services to ensure support signal turns into product, documentation, enablement, and customer lifecycle improvements. - Use tooling and AI pragmatically: Improve routing, deflection, summaries, analytics, knowledge surfacing, diagnostics, and customer communication while measuring real operating outcomes rather than tool adoption alone. - Represent Temporal with customers: Engage directly in strategic escalations, high-stakes incidents, enterprise support conversations, QBR/EBR inputs, and executive readouts when support experience affects customer trust. WHAT YOU'LL BRING - 12+ years of experience in technical support, customer engineering, SRE, solutions engineering, infrastructure engineering, or similar customer-facing technical roles, with 5+ years leading support or customer-facing engineering teams. - Proven experience building and scaling technical support operations for a deeply technical B2B product, ideally in developer tools, cloud infrastructure, data platforms, observability, AI infrastructure, open source, or distributed systems within a GTM organization. - Experience managing managers and building the systems that make teams run: metrics, operating cadence, queue management, quality review, staffing models, tiering, escalation paths, and performance management. - Strong technical credibility with developers, support engineers, SREs, platform engineers, and product engineers. You can reason about APIs/SDKs, cloud-native infrastructure, Kubernetes, observability, distributed systems, reliability, incident response, and debugging workflows. - Track record reducing avoidable Engineering escalations while improving the quality of product and engineering signal when escalations are needed. - Deep understanding of support quality metrics: response time, resolution time, customer effort, touches, reopens, recurrence, backlog, SLA/OLA attainment, deflection, CSAT, sentiment, and case quality. - Strong customer communication skills in high-pressure situations. You can write crisp updates, lead customer-facing RCA conversations, set expectations, and coach others to communicate clearly. - Clear philosophy for hiring, onboarding, leveling, progression, coaching, retention, and performance management for technical support engineers and support managers. - High ownership and builder mindset. You create clarity in ambiguous systems, ship v1 processes quickly, and iterate with data and customer evidence. NICE TO HAVE - Experience with Temporal, Cadence, workflow engines, orchestration systems, event-driven architecture, distributed applications, or production reliability tooling. - Experience in consumption-based, open-source, developer-led, or mission-critical enterprise support motions. - Energized by working within a GTM organization. - Experience with support tooling and modern AI support systems such as Pylon, Zendesk, Kapa-like deflection, knowledge automation, case analytics, or incident communications tooling. - Hands-on background with Kubernetes, Docker, AWS/GCP/Azure, Prometheus/Grafana, Datadog, OpenTelemetry, Terraform, Go, Java, Python, TypeScript, or similar technologies. - Experience building Tier 3 / elite support, OSS/community support, self-hosted support, premium support, or 24/7 critical escalation coverage. Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity. Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.

Location: Espoo Workplace: Hybrid ROLE HIGHLIGHTS: - Manufacturing Engineer (Electronics) - Espoo, Finland - Reports to Manufacturing & QA Team Lead - Permanent - Office - Employment is subject to applicable security screening (incl. SUPO, where required) The Mission of the Manufacturing Engineer Your main focus will be to ensure that electronics prototypes are built correctly, efficiently, and on schedule, enabling ICEYE’s engineering teams to iterate quickly and with confidence. This role acts as the bridge between design and manufacturing, translating engineering intent into manufacturable hardware by owning prototype execution, resolving issues early, and maintaining close technical collaboration with suppliers. By enforcing high-quality documentation, proactively managing risks, and continuously improving prototype and NPI processes, the Manufacturing Engineer directly contributes to faster development cycles, higher build quality, and smoother transitions from prototype to production. WHO WE ARE ICEYE delivers space-based intelligence, surveillance, and reconnaissance (ISR) capabilities to governments and allied nations. This includes sovereign and turnkey ISR missions leveraging ICEYE’s world-leading synthetic aperture radar (SAR) satellite technology, as well as access to data from the world’s largest SAR satellite constellation. These capabilities enable partners to detect and respond to critical changes anywhere on Earth with unprecedented speed and accuracy – day or night and in any weather, supported by ultra high-resolution imagery and high-frequency revisits. As a trusted partner for defense, intelligence, security, and maritime domain awareness, ICEYE’s near real-time data creates a tactical advantage for mission-critical operations. Designed for dual use, the platform also serves civil protection and commercial users for natural-catastrophe intelligence, insurance, maritime monitoring (including oil-spill detection), and finance, contributing to global security and community resilience. ICEYE operates internationally with offices in Finland, Poland, Spain, Japan, the UAE, Greece, and the US. The company has more than 900 employees, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation. EXPECTED OUTCOMES & REQUIREMENTS OUTCOMES: - Own the end-to-end execution of electronics prototype builds (PCB and PCBA), from design release to delivery. - Act as the primary technical interface to PCB/PCBA suppliers, resolving manufacturing, quality, and documentation issues. - Review and validate manufacturing documentation (BOMs, assembly data, drawings) to ensure completeness and manufacturability. - Track prototype orders, schedules, and priorities, ensuring on-time delivery across multiple concurrent builds. - Support material readiness and component management, including availability, alternates, and issue resolution. - Verify incoming prototypes and coordinate rework, fixes, or rebuilds when required. - Collaborate with R&D, ECAD, and Supply Chain to improve prototype and NPI processes. - Contribute to long-term initiatives such as supplier onboarding, process standardization, and in-house prototyping capability. WHAT WE’RE LOOKING FOR - Bachelor’s or Master’s degree in Electronics Engineering, Electrical Engineering, or similar. - Minimum 2 years of relevant experience in electronics manufacturing or design. - Solid practical knowledge of Altium Designer and Altium 365. - Understanding of PCB and PCBA manufacturing processes, DFM, and quality workflows. - Good understanding of general electronics design principles, ability to interpret schematics and fabrication/assembly data. - Familiarity with IPC, IEEE, JEDEC standards. - Experience working with external suppliers and EMS partners - Good organizational and documentation skills, attention to detail, and structured work style. - Excellent communication and teamwork skills in a cross-functional engineering environment. - Ability to organize workload, set priorities, and oversee both internal and outsourced ECAD library activities. - Strong problem-solving mindset and hands-on attitude. - Fluent written and spoken English. Key Competences In addition to the requirements above, we evaluate candidates on these key qualities throughout the hiring process: - Intellectual Firepower: Rapidly comprehends, structures and synthesizes complex information, draws accurate conclusions, and communicates them with clarity. - Passion & Work Ethic: Brings sustained motivation, resilience, and high personal standards to every challenge. - Ownership & Action: Assumes full accountability for outcomes, acting decisively, and ensuring commitments are delivered. - Team Player: Works collaboratively across teams, contributing to shared success, and engaging in constructive debate. - Integrity & Growth Mindset: Operates with transparency and humility, learns from setbacks, and actively seeks opportunities to grow. APPLICATION PROCESS - Recruiter Interview - Hiring Manager Interview - Technical Assignment - Stakeholder Interview - Director Interview WORKING AT ICEYE At ICEYE, you will join a diverse and highly engaged team united by the ambition to make the impossible possible. We know that we will succeed only through exceptional people in our team, which is why your growth, wellbeing, and success are a priority. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. You will benefit from continuous professional development, training opportunities, and a culture that values collaboration, curiosity, and integrity. ICEYE is a place where your contributions have a visible impact, and where we celebrate success together. BENEFITS (FINLAND) - A job that matters in a dynamic Defence Technology and Earth Observation environment with a scale-up approach - An independent role with a supportive and diverse work environment - Occupational healthcare, occupational, and accident insurance - A yearly benefit budget to spend as you wish (sport, transport, bike benefit, wellness, lunch, etc.) - Phone subscription with iPhone of choice - Relocation support (flight tickets, accommodation, relocation agency support) - Time for self-development, research, training, conferences, or certification schemes - Inspiring and collaborating offices and silent workspaces enable you to focus OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.

Location: New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role As an AV Operations Specialist, you'll be accountable for how the AV spaces perform, how support requests get resolved, and how events land in the space you're responsible for. This role will help own all areas within the AV landscape. In a given week you might execute a preventative maintenance sweep across a floor of conference rooms, work the support queue and drive a recurring failure to root cause, and then run technical coverage for an all-hands or an executive presentation that evening. You'll be the regional presence our AV Engineering and Production teams build on — the person who catches problems before users report them, and who turns what you learn on the ground into standards the rest of the team can run from. Your work directly enables the collaboration and transparency that advance our AI safety mission. Responsibilities Site Ownership & Room Health Serve as the AV owner for your office — accountable for the health, readiness, and performance of every room and event space in the building Execute preventative maintenance programs and recurring room sweeps on a defined cadence, not only in response to tickets Maintain accurate inventory of room systems, peripherals, wireless microphones, cameras, and portable production gear, including spares strategy and replacement cycles Coordinate AV scope for office moves, room reconfigurations, and new-space readiness in partnership with Workplace and AV Engineering Know your estate: maintain the room documentation, as-builts, and site-specific gotchas that make your office supportable by anyone on the team Support Operations Help own the AV support queue — triage, prioritization, resolution, and escalation with clear diagnostic context Participate in the regional AV on-run rotation (West, East, or EMEA), covering AV issues during local business hours alongside the daily room-check discipline Systematically isolate faults to a point in the signal chain rather than reaching for reboots and cable swaps Drive recurring issues to root cause and surface them to AV Engineering as candidates for platform-level or design-level fixes Contribute to runbooks, standard operating procedures, and knowledge base documentation that other technicians follow Event Support & Production Provide technical coverage for live and hybrid events in your office — from small executive presentations and team meetings through to all-hands and company-wide broadcasts Operate event production systems including audio consoles, video switchers, camera systems, playback, and streaming encoders Run pre-event readiness: walkthroughs, rehearsals, source checks, gear staging, and failover planning Handle scoping conversations with requesters — translating what a stakeholder wants the event to feel like into an equipment and staffing plan that fits the team's SLA Turn novel one-off events into repeatable standards — a template, runbook, or gear list that makes the next one easier for the whole team Vendor Direction & Cross-functional Partnership Direct AV integrators, contractors, and event labor on site, holding them to defined scope, SLAs, and quality standards Partner with Workplace, Events, and IT on lead times, expectations, and readiness Act as the regional feedback loop to AV Engineering — what's failing, what's missing, and what the standard should be Communicate status, risk, and resolution to non-technical stakeholders in clear, calm, jargon-free language You May Be a Good Fit If You: Have 8+ years of hands-on experience in AV operations, workplace technology, or technical event support Have owned a standing estate — the same rooms, the same stakeholders, week over week — and were accountable for how those spaces performed over time Bring working fluency across room systems, event audio, video, camera, and streaming, with enough depth to diagnose problems rather than only report them Are comfortable being the only AV person in the building, and can prioritize independently across maintenance, support, and events Bring structure to ambiguity — checklists, intake processes, maintenance cadences, and documentation Are energized rather than drained by being the front-facing technical partner to executives, event producers, and everyone else who walks up to you in a hallway Take ownership end-to-end, from noticing a recurring failure to getting it permanently fixed Thrive in a fast-moving environment where standards are being written rather than inherited Strong Candidates May Also Have Experience With: Q-SYS DSP platforms — comfortable navigating and reasoning about existing audio/video routing and control designs Logitech CollabOS and Sync, Google Meet hardware, Zoom Rooms, and enterprise room system administration Preventative maintenance and room-sweep programs across a distributed room fleet Broadcast video switchers such as Blackmagic ATEM, Ross Carbonite, or NewTek TriCaster Digital audio mixing consoles such as Yamaha DM7 or CL/QL series, and Shure wireless systems PTZ camera systems and multi-camera workflows Ticketing and workflow systems such as Jira, and participation in an on-run rotation Coordinating AV contractors, integrators, and labor for site support and event coverage CTS certification or equivalent demonstrated capability Role Specific Location Policy: This role will be based in our New York office This role is expected to be in office 5 days per week Occasional evening and early-morning coverage is expected around major events 4-6 weeks of travel annually may be expected for this role for distributed support, office buildout support, and event coverage as needed Deadline to apply: None. Applications will be received on a rolling basis. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $230,000 — $285,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: London, United Kingdom Workplace: none Location: London - Tower Hill & Aldgate Department : Admissions Working Model: Onsite Reports to : Head of Admissions Contract: Full time, Permanent This is a full time time position (5 days a week) About LCCA At LCCA, we believe education should go beyond the classroom. Our teaching philosophy blends academic theory with real-world experience to ensure our students are career-ready and confident in their abilities. We’re now seeking a Student Success Tutor to join our progressive academic team — Someone with the heart of a mentor and the mindset of a coach. Role Summary The Admissions Officer plays a key role in delivering a professional, accurate, compliant and student-focused admissions service at London College of Contemporary Arts (LCCA). The post-holder will be responsible for supporting the applicant journey from application through to offer and enrolment, ensuring that applications are assessed and processed accurately, efficiently and consistently in accordance with LCCA's admissions policies, approved entry requirements, awarding-body requirements and applicable UK higher education regulations and guidance. The role requires a sound understanding of the UK higher education, admissions principles, academic entry requirements, applicant documentation, qualification assessment, identity verification, admissions compliance and data protection. Admissions Officer will work collaboratively across the wider Admissions function, including the Admissions Operations and Admissions Interviewing teams, as well as with other internal stakeholders. The successful candidate will need to demonstrate professional curiosity and a willingness to continuously learn, adapt to changing requirements and develop their knowledge of higher education admissions, regulatory expectations and institutional processes. Key Responsibilities Assess and process applications and its supporting documentations accurately and efficiently in line with admissions policies, procedures, entry requirements, and service level agreements to determine eligibility against academic, English language, identity, and other admissions requirements. Develop and maintain a strong understanding of LCCA's academic portfolio, progression routes, qualification frameworks, and academic expectations across all levels of study. Apply admissions criteria consistently and make evidence-based admissions recommendations and decisions within delegated authority, escalating complex or non-standard cases where appropriate. Support applicants throughout the admissions journey, providing a professional, responsive, and student-centred experience from application through to enrolment, ensuring all admissions decisions are transparent, fair, consistent, appropriately documented, and aligned with institutional requirements. Process offers, conditions, and admissions outcomes accurately and within agreed timescales. Conduct thorough verification of qualifications, transcripts, certificates, identity documentation, and other supporting materials using approved verification processes. Identify discrepancies, inconsistencies, incomplete documentation, authenticity concerns, or potential risks and escalate appropriately. Maintain accurate, auditable records of admissions assessments, verification activities, decisions, communications, and applicant outcomes within relevant systems. Demonstrate knowledge of UK higher education structures, international qualifications, progression pathways, awarding bodies, validating partners, and the UK HE student admissions requirements. Ensure all admissions activities are conducted in compliance with relevant legislation, regulatory requirements, and institutional policies, while maintaining the secure, confidential, and accurate handling of applicant information in accordance with OfS, UK GDPR, safeguarding, equality, diversity and inclusion, consumer protection, and quality assurance requirements Support audits, quality assurance activities, and regulatory requirements through accurate record-keeping and adherence to established processes. Collaborate effectively with Admissions Operations, Admissions Interviewing teams, academic colleagues, and other stakeholders to support efficient applicant progression and decision-making. Maintain accurate data across admissions and student information systems, contribute to reporting and data quality activities, and identify, resolve, or escalate data discrepancies. Support the testing, implementation, development, and continuous improvement of admissions systems, processes, policies, and applicant experience initiatives. Demonstrate adaptability, professionalism, and a commitment to continuous learning, sharing best practice, improving service delivery, and working effectively within a high-volume admissions environment with changing priorities and deadlines. General Responsibilities The post-holder will be expected to: Demonstrate high levels of accuracy, attention to detail and professional judgement. Work in accordance with LCCA's values, policies and expected standards of professional conduct. Treat all applicants fairly, consistently and respectfully. Maintain confidentiality and protect applicant and institutional information at all times. Apply admissions criteria consistently without inappropriate influence or bias. Recognise the importance of academic integrity, admissions integrity and institutional reputation. Take ownership of allocated work and manage competing priorities effectively. Meet agreed deadlines and service-level requirements, particularly during peak admissions periods. Escalate risks, concerns, exceptions and potential compliance issues promptly. Work collaboratively and positively as part of a wider professional services team. Knowledge & Experience Essential : Experience in UK higher education admissions, student services, or educational administration. Knowledge of admissions processes, qualification assessment, and applicant journey management. Understanding of the UK higher education frameworks, entry requirements, and regulatory compliance obligations. Proven ability to evaluate applications and supporting documentation accurately and fairly. Excellent communication, relationship-building, and stakeholder engagement skills. Strong organisational, analytical, and decision-making capabilities. High level of accuracy, professionalism, and discretion when handling sensitive information. Proficiency in Microsoft Office and student information systems. Awareness of creative sector opportunities and student progression pathways. Qualifications/Education Essential: Bachelor’s degree in education arts, Business, or a related field Desirable: Master’s preferred in Arts, Business, or a related field What we offer Competitive salary 20 days annual leave Pension 5% personal contribution & 3% Company contribution Season Ticket Loan (T&C's apply) Vision Express Eye Care Vouchers Training & Development opportunities (T&C's apply) Staff Discount Scheme – via My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics etc Refer a friend scheme for staff members (T&Cs apply). Social events on campus and through GUS Social Committee "GOSH - GUS on Staff Happiness". Professional development opportunities, including training and career progression pathways. Employee wellbeing programmes and access to counselling services. Why Join Us? Make a meaningful impact on students’ academic success, confidence and career progression. Be part of a collaborative, diverse community that values creativity, innovation and inclusion. Access professional development, training, and career progression opportunities. Help shape the future of contemporary arts education in London. If you are passionate about supporting students to achieve their full potential, we would love to hear from you. Our Approach We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees. We’re also committed to providing adjustments to those who may require support with the recruitment process - please contact the LCCA Talent Acquisition Team collegedivisionrecruitment@gus.global Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK ( www.gov.uk ) . Please note we are not a licenced sponsor.

Location: Espoo Workplace: Hybrid - Senior Software Engineer (Telemetry) - Fleet Automation, Engineering - Espoo, Finland - Permanent - Hybrid - Employment is subject to applicable security screening (incl. SUPO) The Mission of the Senior Software Engineer (Telemetry) Satellite telemetry does not forgive gaps. Build the systems that make sure there are none. ICEYE's SAR constellation generates a continuous stream of data that fleet operations depend on to function. As a Senior Software Engineer on the Fleet Automation team, you will be a key contributor to the infrastructure that makes that data usable: the pipelines, parsers, and time-series stores that translate raw satellite signals into operational state in near real-time. The scope is expanding, the ownership is real, and the engineering problems are ones you will not find anywhere else. Who We Are ICEYE delivers space-based intelligence, surveillance, and reconnaissance (ISR) capabilities to governments and allied nations. This includes sovereign and turnkey ISR missions leveraging ICEYE's world-leading synthetic aperture radar (SAR) satellite technology, as well as access to data from the world's largest SAR satellite constellation. These capabilities enable partners to detect and respond to critical changes anywhere on Earth with unprecedented speed and accuracy, day or night and in any weather, supported by ultra high-resolution imagery and high-frequency revisits. As a trusted partner for defense, intelligence, security, and maritime domain awareness, ICEYE's near real-time data creates a tactical advantage for mission-critical operations. Designed for dual use, the platform also serves civil protection and commercial users for natural-catastrophe intelligence, insurance, maritime monitoring (including oil-spill detection), and finance, contributing to global security and community resilience. ICEYE operates internationally with offices in Finland, Poland, Spain, Japan, the UAE, Greece, and the US. The company has more than 900 employees, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation. Expected Outcomes and Requirements Outcomes: - Telemetry pipelines ingest, transform, and store satellite data from across the fleet reliably and in near real-time, with minimal manual intervention - Telemetry data stores are performant and well-maintained, including schema design, query optimisation, capacity planning, and zero-downtime production migrations - Anomaly detection and automated recovery systems reduce operational load on the mission operations team - TTC gateway telemetry integration is delivered as a production-grade component ready for customer deployment - Engineering quality across the team is actively raised through code reviews, testing standards, and support of less experienced engineers Role-specific Competences - Strong Python proficiency in production backend systems; experience with Go or Rust is a plus - Proven experience building and operating telemetry systems, data pipelines, and distributed systems in production - Strong working knowledge of PostgreSQL and at least one time-series database such as InfluxDB or Prometheus - Hands-on experience with Kubernetes-native environments, Docker, and infrastructure-as-code tools such as Terraform and Helm - Actively uses AI and LLM tooling as part of their engineering workflow - AWS or equivalent cloud platform experience is a plus Key Competences In addition to the requirements above, we evaluate candidates on these key qualities throughout the hiring process: Intellectual Firepower: Rapidly comprehends, structures and synthesizes complex information, draws accurate conclusions, and communicates them with clarity. Passion and Work Ethic: Brings sustained motivation, resilience, and high personal standards to every challenge. Ownership and Action: Assumes full accountability for outcomes, acting decisively, and ensuring commitments are delivered. Team Player: Works collaboratively across teams, contributing to shared success, and engaging in constructive debate. Integrity and Growth Mindset: Operates with transparency and humility, learns from setbacks, and actively seeks opportunities to grow. Application Process - TA Partner Screen - Hiring Manager Interview - Technical Interview - Values and Fit Interview - Final Interview with SVP of Engineering What We Offer at ICEYE At ICEYE, you will join a diverse and highly engaged team united by the ambition to make the impossible possible. We know that we will succeed only through exceptional people in our team, which is why your growth, wellbeing, and success are a priority. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. You will benefit from continuous professional development, training opportunities, and a culture that values collaboration, curiosity, and integrity. ICEYE is a place where your contributions have a visible impact, and where we celebrate success together. Benefits - A job that matters in a dynamic Defense Technology and Earth Observation environment with a scale-up approach - An independent role with a supportive and diverse work environment - Occupational healthcare, occupational, and accident insurance - A yearly benefit budget to spend as you wish (sport, transport, bike benefit, wellness, lunch, etc.) - Phone subscription with iPhone of choice - Relocation support (flight tickets, accommodation, relocation agency support) - Time for self-development, research, training, conferences, or certification schemes - Inspiring and collaborative offices and silent workspaces to enable focus Base salary range for this position is 6 000 to 8 500 EUR per month (gross), contingent on your experience level, and will be negotiated individually. Our Commitment to Diversity, Equity, and Inclusion At ICEYE, we believe that diversity is not just a buzzword, it is our greatest asset. We are committed to fostering an inclusive environment where every voice is not only heard but celebrated. We know that diverse perspectives breed innovation and creativity, which is why we actively seek out individuals from all walks of life, backgrounds, and experiences. Whatever your background, we want you to bring your authentic self to the table. Join us and be part of a team where differences are not only embraced but cherished, because together, we are stronger. We welcome applications from people of all backgrounds, including those who may need workplace adjustments. If you require any specific accommodations or assistance during the recruitment process for any reason, please let us know. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.

Location: Târgu Mureș, Romania D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Responsibilities Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment Local hands-and-feet support for global IT teams Troubleshooting automation and production systems (PLC, SCADA, OT networks) Support for software upgrades, patching, and backups in lab/OT environments Incident, problem, and change management (ITIL-based) Compliance with CSV, GxP, and data integrity procedures Participation in disaster recovery and business continuity planning Requirements Bachelor's in IT, Engineering, or related field 5+ years of IT/OT support experience in regulated environments Experience with industrial IT systems, SCADA/PLC, and lab software Networking knowledge (VLAN, Firewall, Routing) ITIL process knowledge; ServiceNow/Remedy ticketing Database Troubleshooting Experience MSSQL Available for onsite support and 24/7 on-call rotation Fluency in Romanian and English (both written and spoken) is essential. Candidate must declare Criminal Record no older than 3 months. Benefits Broad range of activities, tasks, and projects Flexible working conditions Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Is IT in your DNA?

Location: Rochester, MN Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Utility Worker at Via, you will play a key role in maintaining the safety, efficiency, and functionality of our facilities, vehicles, and grounds. This is a hands-on role ideal for someone who takes pride in keeping operations running smoothly through a wide range of maintenance and support tasks. On-the-job training is provided , and no prior transit experience is required. This is in person at our Fort Walton Beach location What You'll Do: Upkeep, sanitize, and detail buses and support vehicles to ensure a safe and comfortable experience for riders and staff. Perform general building and grounds upkeep, including custodial tasks and minor repairs, ensuring facilities are clean, orderly, and operating safely. Support the operations team with miscellaneous responsibilities as they arise, including moving equipment, organizing workspaces, and assisting with special projects. Additional duties will be discussed during the interview and may evolve based on operational needs. Who You Are: Hold a valid driver’s license. Dynamic; willing to wear multiple hats and work on projects of all types. An action-oriented executor: you take initiative to solve problems and get the job done. Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment. Able to pass a pre-employment physical. Pass a drug screening and background check: no felonies, clean MVR, no DUI/DWI or reckless driving convictions, and no more than 2 speeding tickets. At least 21 years old. Compensation and Benefits Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary: Starting at $22.33/hour Ability to work flexible hours, including evenings and weekends, as required. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Principal Product Manager for the Channels email team. About the job Twilio is looking for a Senior Principal, Product Management to deliver our strategic vision for the Developer Platform . You will manage foundational services, APIs, and infrastructure, driving the roadmap that empowers internal teams and partners to scale confidently. You will treat the platform as a product , shifting platform engineering from reactive, ad-hoc support into proactive, self-service experiences. Grounded in industry research (DORA, CNCF, Team Topologies, etc..), you will introduce golden paths, a discoverable developer portal, self-service tools, and high-quality documentation to reduce cognitive load and support burdens across Twilio. Collaborating with product leaders, engineering, architecture, and design, you will define the future of developer experience, tooling, deployment, and operational capabilities, acting as the steward for evangelizing our developer platform capabilities and narrative and driving roadmap prioritization across a scalable cloud platform. Key Skills Platform-as-a-Product Expertise: Proficiency in applying product management methodologies—including user research, roadmapping, and KPI definition—to internal infrastructure. Architectural & Technical Fluency: Deep understanding of cloud-native technologies (Kubernetes, microservices, CI/CD) and observability frameworks, enabling credible engagement with engineering leads. Developer Experience Design: Proven ability to identify developer friction points and architect solutions like developer portals, golden paths, and documentation-as-code to drive self-service. Stakeholder Influence & Evangelism: Capacity to build compelling narratives that align cross-functional teams (Product, Engineering, Security) and drive internal platform adoption. Performance Analytics: Experience defining and using success metrics (DORA, adoption, reliability) to advocate for data-driven product strategies. Responsibilities In this role, you’ll: Own the Platform Roadmap: Define and drive the multi-quarter strategy for foundational services, ensuring the roadmap balances technical debt, scalability, and new feature velocity. Transition to Self-Service: Actively shift the platform from reactive, 'ticket-based' support to a scalable, proactive product model by establishing paved roads and service catalogs. Lead Cross-functional Integration: Partner with Engineering, Architecture, and Security leads to ensure platform solutions are extensible, compliant, and meet the unique needs of internal developers. Drive Developer Productivity: Champion continuous improvements in APIs, SDKs, and sandbox environments to reduce time-to-first-deploy and cognitive load. Measure and Optimize: Establish governance frameworks and KPI dashboards to track adoption, support deflection, and reliability, iteratively refining the platform based on usage data and developer feedback. Customer focus: Deeply understand customer needs and advocate for customer-centric product & engineering practices, using developer interviews and usage data to translate requests into root causes. Stakeholder Alignment: Act as the voice of the Twilio platform across the organization (internal development platform, deployment systems, developer experience and tooling, etc.), ensuring stakeholder needs are well understood and incorporated into the product planning process. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 12+ years of product management experience building large scale cloud services platforms; specifically building cloud native commerce systems for usage-based and metered products at a very large scale Proven track record of results including establishing ambitious goals, achieving /over-achieving those goals and taking overall responsibility for customer and business outcomes A track record of driving companies through ground-breaking change with the ability to see the big-picture while also being hands-on in the details Executive presence with strong communication skills, and ability to communicate business value and product features/benefits and influence at the highest levels to drive change Data-driven, outcomes oriented and a problem solver Customer obsessed - passionate about the customer journey and the customer experience Bachelor's degree from an accredited university, or equivalent experience Travel: We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. Location This role will be remote, but is not eligible to be hired in The Bay Area or Seattle area What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $233,100.00–$259,000.00 Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $246,780.00–$274,200.00 Based in the San Francisco Bay area, California: $274,140.00–$304,600.00 This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 10/5/2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Ukraine Workplace: Remote What this role actually is This is a hands-on operational role. Your customers are our employees. The work is a mix of live support, access administration, endpoint and MDM management, onboarding and offboarding, equipment logistics, and documentation, plus improving those processes so the same problems stop coming back. You will own requests end-to-end rather than passing them along, work directly with non-technical colleagues, and handle several things at once on a busy day. Routine service work is a permanent part of the job, not a temporary phase before something else. Key Responsibilities - Own employee IT requests end-to-end: prioritize by impact and urgency, keep people informed, resolve, document, and prevent recurrence. - Administer user accounts, permissions, and access across Google Workspace, Atlassian, GitHub, and AWS, applying least privilege. - Run IT onboarding and offboarding: accounts provisioned on day one, access revoked promptly on exit, devices recovered. - Prepare, configure, and maintain macOS and Windows workstations through MDM: policies, software deployment, patching, encryption, and recovery. - Own IT equipment procurement, delivery, returns, and inventory accuracy for employees across supported locations, including international shipping and vendor coordination. - Troubleshoot hardware, software, network, and SaaS issues methodically: reproduce, isolate, verify. - Maintain IT documentation, knowledge-base articles, and asset records so support does not depend on one person being online. - Reduce repetitive work through practical scripting and automation, and improve support processes without weakening security controls. - Enforce IT security and access policies; recognize and escalate suspicious activity and access gaps. Requirements - 3+ years of hands-on experience in IT support, Service Desk, or system administration, with personal ownership of the areas above (not adjacent exposure while other teams handled them). - Practical experience supporting macOS in a production employee environment. - Hands-on MDM administration (Jamf, Kandji, Intune, JumpCloud, Hexnode, or similar): enrollment, policies, software deployment, compliance. - Administration of Google Workspace, plus at least two of: Atlassian, GitHub access management, or cloud IAM (AWS / GCP / Azure). - Demonstrated ownership of access lifecycle - joiners, movers, leavers - including approval flows and least-privilege practice. - Experience with equipment provisioning, inventory, and remote/international delivery. - Solid understanding of network fundamentals (DNS, DHCP, VPN, TCP/IP) and endpoint security basics (encryption, EDR, MFA/SSO). - Experience working in a ticketing system with SLAs, and maintaining written documentation. - Ability to handle a high volume of concurrent requests, interruptions, and difficult support situations while communicating calmly and clearly. - At least one concrete example of automating or redesigning a repetitive support process, where you can explain your own contribution and the measurable outcome. - Ukrainian: fluent. English: B1 or higher — enough to support colleagues, write tickets, and maintain documentation in an international company. Nice to Have - Scripting and automation (Bash, PowerShell, Python). - Apple Business Manager, Zero-Touch / automated device deployment. - Experience with VPN, LDAP, or ZTNA solutions. - Exposure to ISO 27001 / SOC 2 processes or security audits. - Interest in security topics (access control, endpoint security, Zero Trust). - iGaming industry experience. - Relevant certifications (CompTIA A+/Network+, Google Workspace, Microsoft, Apple, or similar). What We Offer - Competitive Salary - Quarterly Bonuses - Unlimited Paid Time Off - Unlimited Paid Sick Leave - Remote & Flexible Working - Private Medical Insurance - Financial Support for Life Events - Professional Development Budget - International Exposure - Regular Company Events *Benefits may vary depending on location and contractual agreement Recruiting Process - HR Interview - Technical Interview - Final Interview By submitting your application, you acknowledge that your personal data will be processed in accordance with our Privacy Policy https://playson.com/privacy.