Location: Indonesia
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
INFUSE
is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.
Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.
Key Responsibilities
Build and maintain strong, long-lasting client relationships
Ensure the timely and successful delivery of our solutions according to client needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
Assist with challenging client requests or issue escalations as needed
Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.
Requirements
Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
Strong communication and interpersonal skills
Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
Empathetic understanding of client needs and the ability to address them effectively
Ability to address challenges and proactively offer solutions.
If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today!
We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.
Indonesia; We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger
RESPONSIBILITIES
— Partner with senior GTM leaders in the Financial Services space to design and execute strategies that modernize their revenue operations through Gong’s AI Operating System.
— Map current-state Financial Services customer processes to AI-driven workflows that translate to revenue outcomes.
— Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms.
— Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value.
— Own the renewal strategy and execution, partnering with cross-functional teams on growth.
— Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey.
QUALIFICATIONS
— 10+ years proven experience in managing complex enterprise accounts with multiple stakeholders.
— Experience working with Financial Services customers, or working in the Financial Services industry.
— Track record of owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations.
— Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives.
— Excellent communication, negotiation, and presentation skills.
— Data-driven mindset with a focus on delivering measurable outcomes.
— Passion for driving customer outcomes and contributing to a high performing and accountable work culture.
— Self-starter who excels in high paced environments and thrives in change and ambiguity.
— Growth mindset and coachable.
PERKS & BENEFITS
— Variety of medical, dental, and vision plans.
— Wellbeing Fund - flexible wellness stipend.
— Mental Health benefits with covered therapy and coaching.
— 401(k) program.
— Education & learning stipend.
— Flexible vacation time.
— Paid parental leave.
— Company-wide recharge days each quarter.
— Work from home stipend.
COMPENSATION
— Annual salary range $89,600 - $129,500 USD plus 30% variable commission based on performance.
— Compensation based on candidate skills, qualifications, education, experience, and location.
— Location-based compensation structure.
— Total compensation may include incentive compensation, bonus, equity, and benefits.
— Potential to exceed targeted earnings for those who exceed sales targets.
Location: Australia
About Bradken
Bradken is a global leader in innovative wear solutions and custom-engineered products for the resources sector. For our more than 3,000 people, that global reach creates opportunities to share expertise, solve meaningful challenges and grow through new experiences. Together, we help the resources sector sustainably advance society.
About the role
HR Services sits at the centre of the employee experience, connecting people, processes, systems and compliance across the Asia-Pacific region.
In this role, you will lead payroll, benefits and employee administration services across 12 countries and a geographically dispersed team in Australia, India, China and Malaysia.
This regional leadership role requires curiosity, adaptability and a genuine interest in understanding how HR Services operates across different countries.
You will work closely with local teams to build knowledge, strengthen service delivery and create a connected APAC function.
This role is based in Australia, and applicants must have Australian working rights. A Bradken office location (Brisbane, Newcastle or Perth) is preferred, although remote arrangements within Australia may be considered for the right candidate.
In this role, you will:
Lead, coach and develop a geographically dispersed HR Services team, creating clear priorities, consistent support and accountability across locations.
Oversee multi-country payroll, benefits and HR administration, ensuring accurate, timely and compliant service delivery.
Translate global priorities into practical regional plans that respond to local requirements and business needs.
Strengthen payroll governance, controls, audit management and operational risk across the region.
Lead process improvement, standardisation, automation and systems initiatives.
Partner with People & Culture, Finance, leaders and external providers to resolve complex matters and improve service outcomes.
Use data and service measures to monitor performance, identify risks and guide decisions.
What you’ll bring:
At least seven years’ experience in payroll, HR Operations or HR Services, including multi-country payroll, employee administration and benefits.
Experience leading and developing geographically dispersed teams through change and competing priorities.
A regional mindset and the learning agility to build knowledge outside your existing areas of expertise.
An adaptable and collaborative leadership style, with sound judgement and openness to feedback and different perspectives.
Strong communication, stakeholder management and influencing skills.
Experience in payroll governance, compliance, audit, operational risk and process improvement.
Payroll systems experience, including ADP, which is essential, with exposure to UKG/Kronos or similar platforms.
Advanced proficiency in Microsoft Excel and Microsoft 365 applications.
A tertiary qualification in Human Resources, Business, Accounting, Payroll or a related discipline is preferred.
Please note:
Applicants must have the legal right to work in the country where this role is based. Bradken is unable to provide visa or work permit sponsorship for this role.
Why join Bradken?
At Bradken, you’ll do work that matters. Whatever your role, your contribution helps solve real challenges for our customers and supports safer, more efficient and more sustainable resource operations.
You’ll join a team that values different perspectives, shares expertise and has the courage to challenge how things are done. We support your growth through hands-on experience, learning and development, and opportunities to work across functions and locations. Safety, respect and wellbeing come first, so you can do your best work and enjoy life beyond it.
We offer:
A safety-first culture
Competitive pay and benefits
Flexible work options, where the role allows
Learning and development opportunities
An Employee Assistance Program for you and your family
Our hiring process
As part of our selection process, we may invite you to complete a
one-way video screening
at a time that works for you. This helps us provide a fair and consistent experience when working across locations and time zones. If you need an adjustment or alternative format at any stage, please let us know.
Before commencing employment
, you will be required to complete a psychometric assessment and a pre-employment medical, including drug and alcohol testing.
We respectfully request no recruitment agency approaches.
Bradken is an Equal Opportunity Employer. We are committed to providing a diverse, inclusive, engaging and flexible environment for our people. All employment decisions are based on merit, competence, performance and business needs.
Location: Singapore, Singapore
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You’ll Be Doing
Build and lead a new Global Treasury Services (GTS) team within the Group Treasury function, establishing a scalable and robust global operations backbone.
Act as an additional global payment approver in accordance with established payment control processes.
Partner with Regional Treasurers to ensure operational continuity and resilience, providing coverage during holiday periods, staff turnover, or emergency situations.
Partner with Regional Treasurers to ensure timely and accurate preparation and submission of banking documentation, support periodic bank reviews, and manage the annual bank audit confirmation process.
Oversee Group Treasury documentation globally, ensuring standardization, completeness, and audit readiness across regions.
Own global e-banking administration, ensuring timely updates and regular review in line with established bank account management policies.
What We Look For In You
10–15 years of relevant experience in treasury and/or finance, with strong focus on treasury operations, controls, and global cash management within a multinational environment.
Proven experience in building, leading, or scaling treasury operations or shared services functions, with strong understanding of payments, bank connectivity, e-banking, and reconciliation processes.
Solid knowledge of internal controls, governance frameworks, audit requirements, and experience in process standardization and operational risk management.
Technology-savvy, with hands-on experience using treasury management systems (TMS) and AI tools to enhance operational efficiency and control.
Demonstrated leadership and stakeholder management capability, with strong problem-solving skills and the ability to operate effectively in a multi-region environment.
Bachelor’s degree in Finance, Accounting, or related field. Professional certifications are advantageous.
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
#LI-Onsite #LI-JC3
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure.
Задачи:
— принимать и обрабатывать входящие запросы, согласовывать сроки и стоимость;
— распределять среди верстальщиков задачи по подготовке файлов к переводу и обеспечить своевременно финальные материалы: верстка, экспорт, проверка форматов;
— верстать многостраничные документы, презентации, PDF, макеты под разные языки;
— обеспечивать соблюдение внутренних стандартов качества и сроков, фиксировать отклонения и риски;
— взаимодействовать с клиентами и подрядчиками, отвечать на вопросы и снимать возражения по проектам.
Требования:
— английский язык на уровне не ниже B2 (свободное чтение и письменная коммуникация), желательно знать и немецкий, но необязательно;
— знание принципов работы с CAT-инструментами (Trados, MemoQ и аналогами);
— продвинутый пользователь Word, PowerPoint и Visio;
— умение правильно конвертировать PDF в Word для загрузки в CAT-программы;
— умение работать с InDesign, Illustrator, FrameMaker, QuarkXpress либо с аналогами для верстки многоязычных материалов;
— умение работать в CAD-программах;
— понимание полного цикла переводческого проекта: от оценки и расчёта стоимости до сдачи финального файла;
— опыт работы в бюро переводов или в локализации будет преимуществом;
— внимательность, системность, умение держать несколько проектов одновременно и соблюдать дедлайны.
Условия:
— стабильная загрузка и понятные процессы;
— работа в команде опытных специалистов;
— возможности для роста: от менеджера до руководителя направления;
— формат работы: удаленно с понедельника по пятницу;
— ежемесячная оплата.
✔️ Perform end-to-end testing and quality control of payment methods before and after launch. ✔️ 3+ years of experience in QA or QC within the payments industry or related fintech sectors;
Location: Lima, Peru
Who We Are:
Bradken is equipping the resource sector to sustainably advance society. Our over 5,000-strong global team members are proud of the innovative solutions we provide our customers and our commitment to being carbon neutral by 2030.
About the Role:
We are seeking a detail-oriented and proactive
Shared Services Officer (Accounts Payable/Receivable)
to join our dynamic finance team.
This is a junior/entry-level role responsible for the efficient and accurate processing of supplier invoices, employee reimbursements, and various Accounts Receivable functions
.
As a key member of our Shared Services team, you will ensure timely payments, maintain accurate vendor accounts, and provide exceptional customer service to both internal and external stakeholders.
You will be instrumental in supporting the implementation and ongoing use of our EPICOR ERP system
, contributing to process improvements, and ensuring compliance with company policies and procedures.
This role offers the opportunity to develop your skills in a fast-paced environment and contribute to the smooth operation of our financial processes
. We are looking for a motivated individual with 2+ years of experience in Accounts Payable or Receivable, who is eager to learn and grow within a global organization. You will thrive in this role if you possess strong interpersonal skills, excellent communication abilities, and a meticulous approach to your work.
If you are ready to contribute to a collaborative team and enhance your career in finance, we encourage you to apply!
This role will be based in Lima Perú - Santiago de Surco Office (Hybrid role)
Please Note - Eligibility:
Applicants must have full and permanent working rights in Lima-Peru
Key Criteria:
Minimum of 2 years of experience as an intern or assistant in Accounts Payable or Receivable.
Intermediate or advanced English level skills, able to communicate effectively.
Understanding of Accounts Payable and Receivable processes.
Proficiency in accurate invoice processing and vendor account reconciliations.
Excellent communication, interpersonal skills, and customer service focus.
Strong attention to detail, process-complaint and organizational skills.
Desirable but not a must-have:
Experience with EPICOR or other ERP systems.
Familiarity with purchasing processes.
Exposure to multi-regional operations.
Diploma in Finance or Accounting (or equivalent).
What We Offer:
A dynamic and challenging work environment within a global organization.
Opportunities for professional development and growth within Bradken Global Team.
A supportive and collaborative team culture.
Competitive salary and benefits package.
Legal social benefits
Professional development opportunities in a high-performance global team.
Anual performance bonus.
Inclusive, flexible, and growth-oriented work environment for our employees.
Employee Assistance Program: Mental Health Program covered by the company.
Health insurance (Private Health Provider) 100% covered.
Why Join Bradken?
We deeply value the well-being and safety of our team, promoting dynamic and flexible work options for a healthy work-life balance. With over 100 years of experience, we are committed to providing an environment where you can grow professionally and contribute with your ideas and skills.
If you are interested in this opportunity, please send your updated CV in English (a cover letter is optional) in this post. Candidates who meet the requirements will be contacted immediately.
Before starting employment, you will be required to complete a psychometric evaluation and a medical examination, which includes drug and alcohol testing.
Location: Lima, Peru
Who We Are:
Bradken is equipping the resource sector to sustainably advance society. Our over 5,000-strong global team members are proud of the innovative solutions we provide our customers and our commitment to being carbon neutral by 2030.
About the Role:
We are seeking a detail-oriented and proactive
Shared Services Officer (Accounts Payable/Receivable)
to join our dynamic finance team.
This is a junior/entry-level role responsible for the efficient and accurate processing of supplier invoices, employee reimbursements, and various Accounts Receivable functions
.
As a key member of our Shared Services team, you will ensure timely payments, maintain accurate vendor accounts, and provide exceptional customer service to both internal and external stakeholders.
You will be instrumental in supporting the implementation and ongoing use of our EPICOR ERP system
, contributing to process improvements, and ensuring compliance with company policies and procedures.
This role offers the opportunity to develop your skills in a fast-paced environment and contribute to the smooth operation of our financial processes
. We are looking for a motivated individual with 2+ years of experience in Accounts Payable or Receivable, who is eager to learn and grow within a global organization. You will thrive in this role if you possess strong interpersonal skills, excellent communication abilities, and a meticulous approach to your work.
If you are ready to contribute to a collaborative team and enhance your career in finance, we encourage you to apply!
This role will be based in Lima Perú - Santiago de Surco Office (Hybrid role)
Please Note - Eligibility:
Applicants must have full and permanent working rights in Lima-Peru
Key Criteria:
Minimum of 1.5-2 years of experience as an intern or assistant in Accounts Payable or Receivable.
Intermediate or advanced English level skills, able to communicate effectively.
Understanding of Accounts Payable and Receivable processes.
Proficiency in accurate invoice processing and vendor account reconciliations.
Excellent communication, interpersonal skills, and customer service focus.
Strong attention to detail, process-complaint and organizational skills.
Desirable but not a must-have:
Experience with EPICOR or other ERP systems.
Familiarity with purchasing processes.
Exposure to multi-regional operations.
Diploma in Finance or Accounting (or equivalent).
What We Offer:
A dynamic and challenging work environment within a global organization.
Opportunities for professional development and growth within Bradken Global Team.
A supportive and collaborative team culture.
Competitive salary and benefits package.
Legal social benefits
Professional development opportunities in a high-performance global team.
Anual performance bonus.
Inclusive, flexible, and growth-oriented work environment for our employees.
Employee Assistance Program: Mental Health Program covered by the company.
Health insurance (Private Health Provider) 100% covered.
Why Join Bradken?
We deeply value the well-being and safety of our team, promoting dynamic and flexible work options for a healthy work-life balance. With over 100 years of experience, we are committed to providing an environment where you can grow professionally and contribute with your ideas and skills.
If you are interested in this opportunity, please send your updated CV in English (a cover letter is optional) in this post. Candidates who meet the requirements will be contacted immediately.
Before starting employment, you will be required to complete a psychometric evaluation and a medical examination, which includes drug and alcohol testing.
NOTE: WE APPRECIATE THAT RECRUITMENT AGENCIES DO NOT CONTACT US. BRADKEN IS AN EQUAL OPPORTUNITY EMPLOYER IN AN INCLUSIVE ENVIRONMENT, BASED ON MERIT AND COMPETENCE.
Location: Budapest, Budapest, Hungary
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
This role is responsible for overseeing the day-to-day performance and operations of the Customer Service team, ensuring customers consistently receive a high-quality and efficient service. You’ll monitor key performance indicators such as customer satisfaction, productivity, response times and service quality, using these insights to identify trends and drive improvements.
You’ll also play an important role in coaching and developing customer service agents, managing workforce schedules, supporting recruitment and partnering with teams such as Learning & Development and other key stakeholders to improve processes and address operational challenges. This is a hands-on leadership role suited to someone who enjoys developing people, solving problems and continuously improving the customer experience.
What You’ll Be Doing
Overseeing Customer Service Operations, including monitoring and reporting metrics such as customer satisfaction score, productivity, response speed, and any metric that affects the service quality.
Ensure good quality of services and strict adherence to processes.
Work cross-functionally with stakeholders and support teams to ensure best-in-class customer service.
Participate in recruitment activities (screening, interviewing).
Day to day responsibilities include:
-Ensuring daily operation runs smoothly. Report incidents to stakeholders in a timely manner.
-Provide performance monitoring of KPIs, identify trends and issues in Service quality.
-Conduct weekly/monthly performance reviews with customer service agents.
-Coordinate with the L&D team to conduct ad-hoc pieces of training, and/or re-training.
-Conduct process update/improvement projects and workshops.
-Communicate business updates, policy changes, and any relevant information to stakeholders in a timely manner.
-Planning customer service agent's monthly schedules while managing daily shrinkages
What We Look For In You
Bachelor’s degree or relevant experience of at least 3 years in leading a team in a call center environment.
Experience leading large (>15 members) and diverse teams.
Proven experience and knowledge in effective hiring, training, coaching, and people management practices.
Strong planning and interpersonal skills as well as process-driven and detail-oriented personality.
A team player with the ability to work in a cross-functional environment and to lead complex operational initiatives.
Fluency (Verbal & Written) in English is required – other language is a plus.
Enthusiastic in new technologies with a strong desire to adopt technologies to improve organization effectiveness & business processes.
Willingly to work according to given schedule to support 24x7 operations.
Display ownership and accountability for offering solutions to benefit our customers and the business
Nice to Haves
Additional European language skills are highly desirable.
Familiarity with cryptocurrency and/or finance-technology industry.
Experience and flexibility working with diversified teams across global offices and time zones.
Working knowledge of CRM tools, such as Zendesk.
Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
#LI-GB1
#LI-HYBRID
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Компания Expera — IT-интегратор в Узбекистане, который помогает банкам и бизнесу внедрять цифровые решения.
Условия:
— Офис в Ташкенте, Узбекистан
— Помощь с переездом
The Coordinator, Payroll Client Services is responsible for resolving customer payroll inquiries and supporting smooth payroll operations. The role focuses on learning payroll processes, mastering support workflows, and resolving standard client issues efficiently.
Ищем менеджера, который уверенно закрывает полный цикл работы с проектами: от заявки клиента до финального файла с версткой. принимать и обрабатывать входящие запросы, согласовывать сроки и стоимость;
Изучить текущую структуру услуг, категорий, названий, описаний и предложений для клиентов; Оценить, насколько текущая упаковка услуг понятна, привлекательна и конкурентоспособна для клиента;
Location: Madrid, Spain
Workplace: hybrid
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
We are looking for a Customer Service Officer (L1) to support our Team in Madrid!
You'll provide frontline human support for customers using a global card issuing and embedded finance solution, covering onboarding, day-to-day product support, chatbot-to-human hand-offs and ownership of cases requiring escalation to specialist internal teams or external financial partners. When the chatbot hits its limit, you're the one customers actually talk to and every case you take on, you see through to the end. Reporting to the Customer Service & Customer Success Team Lead.
What is AlephPay?
AlephPay is the business card built for digital advertising and designed to become your primary card for all business spend. It combines flexible credit, reliable payments, spend control, and rewards in one solution, covering everything from media spend to everyday expenses, so your campaigns keep running without interruption.
You can create dedicated virtual cards for clients, campaigns, teams, or other business needs while keeping full visibility and control over company spending. AlephPay also simplifies expense management and reconciliation, making it easier for finance teams to manage all business spend in one place.
And because it's built around advertising, AlephPay rewards the way you already spend: eligible ad spend earns media rewards you can reinvest into your campaigns, while everyday business purchases unlock additional benefits that help your business grow.
What You’ll Do
Customer Support & Onboarding
Be the first point of contact for customers, helping them get started and use the product with confidence
Walk new customers through setup, so they understand how the product works and how to use it day to day
Answer questions about cards, transactions, currency exchange (FX), payments and how the product works
Take over from the chatbot when customers need a real person, replying to chats and messages from the client dashboard
Case Management & Escalations
Solve most customer questions yourself (first-line support) and recognise when a case needs a specialist
Escalate complex cases (second- and third-line support) to our banking, card-issuing and payment-processing partners and to colleagues in other teams
Follow each case until it is resolved, chase for updates and keep the customer informed along the way
Keep clear, accurate case records and flag problems that keep coming up, so we can fix them at the source
Continuous Improvement
Collect customer feedback and use it to improve our FAQs, chatbot answers, onboarding guides and support processes
Help us hit our service targets: fast replies, quick resolutions and happy customers
What You Need For This Role
Customer Service, Operations or customer-facing experience, ideally in payments, fintech, banking or e-commerce
Knowledge of card issuing, FX, payments, card acquiring and/or e-commerce is highly desirable
Strong communication, problem-solving and case-management skills
Comfort with digital support tools, dashboards and chatbot-assisted customer journeys
Fluent
English
; Baltic language, Slovak, German or Slovenian is a strong plus
What Will Make Us Really Love You
You bring a track record of success in a similar role, with hands-on experience.
You’re not afraid to challenge the status quo and bring fresh, out-of-the-box ideas to the table.
You anticipate challenges before they arise and take initiative to find effective solutions.
You have an eye for detail.
You thrive on teamwork but also bring a driven, goal-oriented spirit.
You’re genuinely enthusiastic about advertising, ad-tech, and staying ahead of industry trends.
You have the ability to engage and communicate with internal and external stakeholders in a positive and approachable way.
What You’ll Love About Us
We care about your individuality by giving you freedom to grow and create within the company, regardless of your position
Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising
Be part of a company with a truly global footprint, working with leading brands, platforms, and publishers across 90+ markets.
We foster a dynamic environment where creativity, collaboration, and bold ideas are encouraged and celebrated.
Join a diverse, multicultural team that values and embraces different perspectives, experiences, and talents.
At Aleph, your work directly contributes to connecting brands and consumers in meaningful ways, shaping the future of digital advertising.
In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is EUR 27,200. In addition to base salary, this role includes a variable component, paid annually. The final offer will reflect your experience, skills, and the scope of the role.
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
Задачи:
— Стать экспертом в программах лояльности клиентов и обеспечивать соответствие стандартам.
— Обрабатывать входящие запросы с профессионализмом, соблюдая клиентские инструкции.
— Управлять большим объемом входящих звонков, выполняя контрактные обязательства.
— Поддерживать позитивный, ориентированный на клиента подход, эффективно коммуницировать и действовать с честностью.
— Брать на себя ответственность за решение проблем клиентов, своевременно их разрешать и снижать напряженность в звонках.
— Использовать внутренние системы, инструменты и ресурсы.
— Соблюдать корпоративные политики, рабочие процессы и процедуры, предоставлять обратную связь для улучшения взаимодействия с клиентами.
— Быть в курсе обновлений программ, улучшений и акций для эффективной поддержки звонящих.
— Своевременно эскалировать нерешённые вопросы согласно установленным процедурам.
— Создавать исключительный клиентский опыт, укрепляя лояльность через эмпатию, эффективность и решение проблем.
— Использовать передовые инструменты, включая системы с искусственным интеллектом и помощь в реальном времени, для быстрого и уверенного обслуживания клиентов.
— Представлять ценности компании в каждом разговоре, проявляя ответственность и стремление к совершенству.
— Вносить вклад в успех команды, достигая ключевых показателей эффективности, включая удовлетворенность клиентов и качество звонков.
— Быть гибким и любознательным, адаптироваться к новым инструментам, продуктам и ожиданиям клиентов в динамичной технологичной среде.
— Постоянно обучаться для развития навыков и карьерного роста в области лояльности и обслуживания клиентов.
— Сотрудничать с руководителями, наставниками и коллегами для поддержания согласованности и поддержки.
Требования:
— Аттестат о среднем образовании или эквивалент.
— Минимум 2 года опыта в обслуживании клиентов.
— Владение Microsoft Office Suite.
— Умение одновременно работать с несколькими системами.
— Успешное завершение 6-недельной удалённой программы обучения с полной посещаемостью и вовлечённостью.
— Сильные навыки решения проблем, внимание к деталям и проактивный подход к обслуживанию клиентов.
— Отличные устные и письменные коммуникативные навыки, профессиональное поведение во всех формах общения.
— Надёжность, гибкость и готовность работать в динамичной среде, включая вечерние и выходные смены.
— Наличие подходящего домашнего рабочего места с хорошим интернет-соединением.
— Требуется проживание в штатах Флорида, Джорджия, Луизиана, Миссисипи, Оклахома, Теннесси или Техас.
Условия:
— Удалённая работа.
— Полная занятость, 40 часов в неделю, фиксированные смены после обучения.
— Требуется доступность по выходным.
— Начальная оплата $17 в час с возможностью дополнительного заработка до $350 в месяц по результатам работы, что может довести доход до примерно $19 в час.
— Медицинская, стоматологическая и офтальмологическая страховка.
— Бесплатные фитнес-программы, включая PeerFit.
— Щедрый оплачиваемый отпуск и 7 оплачиваемых праздничных дней.
— Пенсионный план 401(k) с компанией-матчем и ежегодным распределением прибыли.
— Возможности карьерного роста в высоко оценённой культуре удалённой работы.
Location: Guatemala City
Workplace: onsite
About the Job
As a Customer Care Representative at Boss Revolution, you will be responsible for providing an excellent customer experience by assisting customers with their questions, concerns, and requests. You will communicate with customers through different channels, help resolve issues efficiently, and ensure that every interaction is handled with professionalism and empathy.
This role is ideal for someone who enjoys helping others, solving problems, and working in a fast-paced, customer-focused environment. You will also work closely with internal teams to ensure customer issues are properly addressed and resolved.
Requirements:
High School Diploma
85% of English Proficiency
Microsoft Software proficiency
Customer Service Experience its a plus.
Excellent communication skills (written and spoken)
Job stability (at previous jobs)
Problem – solving skills and the ability to think under pressure.
Patient, helpful, empathetic, good listener & professional
Attention to details
Goals and people oriented
We Offer:
Bonuses
A great and positive workplace
Parking Subsidy
Life and Medical Insurance
Benefits and Discounts
Growth opportunities
Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
ОфисГеография найма не уточнена
Australia; This helps us provide a fair and consistent experience when working across locations and time zones
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
