Вакансии

About TestGorilla: TestGorilla is a 100% remote company founded in 2020, building a skills-based talent discovery platform to replace reliance on resumes with scientific validation of skills. The company aims to place 1 billion people in their dream jobs and is currently scaling up. About the role: The Senior People & Talent Operations Partner owns People Ops as a product, including systems, compliance, and self-serve workflows that enable the People & Culture function to run efficiently. The role involves managing payroll, compliance, and HR systems across 35 countries, building AI/automation and self-serve layers, and working in a lean two-person team directly with the Head of People & Culture. The role requires autonomy, candid communication, empathy, structure, and organization. Responsibilities: — Uphold company behaviors and foster an inclusive, supportive culture. — Design, build, and maintain a smart, automated, AI-enabled people journey from pre-boarding to off-boarding. — Be the technical owner and orchestrator of the HR tech stack, ensuring tools are unified and integrated. — Own non-Finance payroll, invoicing, contract administration, and compliance across all operating countries. — Manage data privacy, recordkeeping, and the relationship with the Employer of Record (EOR) vendor. — Configure and troubleshoot hiring tools to enable hiring managers to run searches independently. — Maintain documentation for self-serve processes accessible to humans and AI agents. — Collaborate to maintain a balance between self-serve and human involvement in People processes. Requirements: — Passion for TestGorilla's mission. — Excellent written and verbal English communication skills. — Experience building and owning sophisticated automations (Zapier, n8n, Make.com) as part of an integrated HR tech stack. — Experience managing payroll, compliance, or HR operations across multiple countries, ideally with EOR or mixed entities. — Deep, hands-on HRIS experience; HiBob experience is a plus. — Product mindset focused on user feedback and iteration. — Experience working in high-autonomy, async-first, remote-only environments. — Ability to combine operational rigor with empathy and handle sensitive matters. — Opinionated, candid, with strong feedback and stakeholder management skills. — Typically 5+ years of relevant experience, but emphasis on ownership, impact, and progression. Bonus skills: — Experience with ATS or hiring platforms like Ashby, Greenhouse, or Lever. — Experience with EOR providers such as Remote, Deel, or Oyster. — HRIS implementation or migration experience. — Experience supporting teams through organizational change. Conditions: — Hired as an Individual Contractor. — Fully remote global team. — Competitive base pay €56,520 - €70,650 plus Share Appreciation Rights (SARs), no bonus. — Remote and flexible work with asynchronous hours. — Remote work budget €1,000 per year or up to €2,000 from day one for laptop purchase. — Learning and development budget of 3.5% per year with growth opportunities. — Caregiver support including paid parental leave and tailored return-to-work. — Unlimited and flexible time off policy. Application process: Candidates apply via the provided link and complete an AI-powered skills assessment. Hiring decisions are made by humans. Support and accommodations are available for assessments. Applications close September 20, with interviews following.

Location: San Francisco Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE As a member of the Capacity Strategy & Operations team, you will sit at the intersection of supply intelligence, demand forecasting, and cross-functional execution, turning a complex, fast-moving hardware market into a predictable, reliable foundation for our customers and internal engineering teams. This is not a purely analytical role. You will own the end-to-end capacity planning process: from translating customer commitments and growth forecasts into concrete supply requirements, to coordinating fulfillment across vendors, finance, and the infrastructure team, to building the systems that make all of this repeatable and scalable. When supply is constrained and tradeoffs are unavoidable, you are the person in the room who can model the options, make a clear recommendation, and drive alignment fast. You are a strong fit if you have operated at the intersection of strategy and execution before — someone who is equally comfortable building a capacity model in a spreadsheet and running a cross-functional war room when a customer deployment is at risk. EXAMPLE INITIATIVES - Demand-Supply Alignment Framework: Build and own the process that translates customer pipeline, signed commitments, and growth projections into a forward-looking GPU demand signal — so the team is never caught flat-footed when a customer scales faster than expected. - Constrained Allocation Playbook: Define the decision framework for how Baseten allocates scarce GPU supply across competing customers and regions, including escalation paths and tradeoff criteria for leadership. - Capacity War Room Ownership: Lead cross-functional response when a high-stakes capacity situation arises — coordinating across Sales, SRE, Finance, and Vendor relationships to resolve it with minimal customer disruption. - Strategic Briefings for Leadership: Produce clear, concise capacity health reports and scenario analyses for senior leadership, enabling confident decisions on customer commitments, vendor negotiations, and CapEx allocation. RESPONSIBILITIES - Own the capacity planning process end to end: intake, triage, prioritization, fulfillment tracking, and post-mortem learnings - Translate customer commitments, sales pipeline, and infrastructure growth targets into concrete GPU demand forecasts across regions, GPU types, and timelines - Partner with Finance to model capacity scenarios, evaluate new supply opportunities, and support CapEx decision-making - Work closely with the Capacity Acquisition team to align supply procurement with forward demand, flagging gaps and risks early - Coordinate cross-functionally across Sales, SRE, and Infrastructure teams to resolve capacity conflicts and ensure customer commitments are honored - Build and maintain the operational cadence that keeps capacity planning structured, visible, and free of ad-hoc Slack chaos - Develop reporting and dashboards that give leadership a real-time view of capacity health, utilization trends, and risk exposure - Identify recurring operational gaps in the capacity lifecycle and drive process improvements that reduce toil and improve reliability REQUIREMENTS - 5+ years of experience in strategy, operations, consulting, finance, or a similarly analytical and execution-oriented role - Demonstrated ability to own complex, cross-functional processes with multiple stakeholders and competing priorities - Strong quantitative and modeling skills — comfortable building demand forecasts, scenario analyses, and capacity models from scratch - Excellent communication skills, with a track record of distilling ambiguous situations into clear recommendations for senior leadership - High ownership mindset: you identify what is broken, build the fix, and follow through until it is working - Operates well under pressure and in ambiguous, fast-moving environments where the playbook does not yet exist NICE TO HAVE - Familiarity with GPU infrastructure, cloud platforms, or AI/ML ecosystem - Experience in a high-growth startup or Series B+ environment where operational processes were being built from scratch - Exposure to vendor or partner management, particularly in hardware, cloud, or infrastructure contexts BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Location: United States Description MEMX is searching for a Market Operations Analyst to join our US Team. The primary focus of this role is customer service, being the first point of contact for exchange members, ensuring timely responses and ticket logging for all interactions. Other responsibilities include the monitoring and troubleshooting of the exchange. The team identifies and mitigates operational risks and attends to members' requests. Clear and consistent communication across many different internal and external departments will be necessary. The shift time for this role will be 9 PM to 6 AM ET. You will start each week on Sunday at 9 pm ET and finish at 6 am ET on Friday. This position will also be working U.S. holidays. MEMX currently has a U.S. presence in these states: California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Kansas, Maine, Maryland, Michigan, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, & Utah. *If you live outside of the above states, please list in your application and our team will evaluate. Requirements 3 to 5 years or more of trade desk or operations desk experience at a broker dealer or exchange Effective and clear communicator that is able to handle complex issues with customers and internal groups in high pressure situations Experience supporting FIX and SBE Protocols Strong data analytics capabilities with the ability to write basic queries in SQL, Groovy or Python Must be confident working with real-time monitoring to identify issues and help solve problems Knowledge of U.S. equity markets, market structure, and clearing Willingness to obtain necessary licenses as directed by Compliance Desire to learn new things and be flexible in a quickly changing environment Ability to perform multiple tasks simultaneously in a complex operational setting Self-starter who can work independently What You’ll Do Answering phone calls from clients Responding to emails and Jira tickets Verifying and monitoring trading and clearing systems Investigating issues using internal and external tools Liaising with other Market Operations team members and other internal/external groups to resolve issues Ad-hoc project work as required Benefits At MEMX you will have the ability to work with a talented team of professionals who bring diversity of thought and background. You will have the opportunity to shape the future of our company and the impact MEMX will have on our clients and the broader markets. We offer competitive employee benefits and perks and will continue to make this a priority to attract the best. Work From Home Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Unlimited Paid Time Off Generous Paid Family Leave Short Term & Long-Term Disability Training & Development Wellness Resources Pay Range: $95,000 to $120,000 *Pay ranges are a general guideline only and not a guarantee of compensation. Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Equal Opportunity Statement MEMX is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Diversity Inclusion Statement At MEMX, we believe that diversity and inclusion are essential to driving innovation and success. We welcome and celebrate individuals from all backgrounds and perspectives, and we strive to create an inclusive culture where everyone can thrive.

Location: New York, NY Who We Are: Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America. The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia. Additional information about Galaxy's businesses and products is available on www.galaxy.com . What We Value: We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be. Seek Excellence. Be Selective To Be Effective. Be Highly Aligned, Loosely Coupled. Disagree Transparently. Encourage Independent Decision-Making. Build Dream Teams. Who You Are: Galaxy is seeking a People Operations Manager, Global Payroll & HRIS to join our People team in a hands-on, execution-focused role supporting our global workforce. This position will initially join on a temporary-to-permanent basis and will play a critical role in two key areas: global payroll operations and the implementation of Workday, with a targeted go-live date of January 1, 2027. In your first three-six months, success will mean helping Galaxy deliver a clean and well-controlled Workday go-live, ensuring payroll readiness and data integrity, and establishing scalable processes that can transition into steady-state People Operations Leading up to go-live, this individual will partner closely with People, Payroll, Finance, Technology, external implementation partners, and other key stakeholders to support the successful implementation of Workday. This will include data validation and migration, business process design, testing, integrations, payroll readiness, documentation, and change management. At the same time, this person will help manage and strengthen Galaxy's global payroll operations, ensuring employees are paid accurately and on time and that payroll processes, controls, data, and vendor relationships can scale with the organization. Following implementation, the role will transition toward ongoing ownership and optimization of Workday and global payroll operations, including system administration, data integrity, reporting, process improvement, controls, and the employee experience. We're looking for someone who enjoys being close to the details while understanding the broader operational picture - someone who can identify an issue in a payroll reconciliation or employee record, work cross-functionally to resolve it, and then improve the underlying process so it doesn't happen again. What You’ll Do: Workday Implementation & HRIS Serve as a key People Operations partner for Galaxy's Workday implementation ahead of the January 1, 2027 go-live. Partner with internal stakeholders and external implementation resources to support requirements gathering, business process design, system configuration, integrations, and implementation activities. Coordinate and execute data preparation, cleansing, validation, and migration activities to ensure accurate employee and payroll data within Workday Develop and execute user acceptance testing (UAT), document results, identify issues, and partner with appropriate stakeholders through resolution. Support payroll parallel testing and other payroll-readiness activities ahead of go-live. Help establish scalable HRIS processes, controls, documentation, and governance. Develop process documentation, SOPs, training materials, and resources for People team members, managers, and employees. Support change management, training, and communications associated with the Workday launch. Following go-live, help manage ongoing Workday administration, including business processes, employee data, reporting, security/access, system updates, and issue resolution. Continuously identify opportunities to improve, automate, and scale People processes through Workday and other technologies. Global Payroll Support the end-to-end administration of payroll across Galaxy's global employee population, partnering with internal teams and third-party payroll providers as appropriate. Review payroll inputs and outputs to ensure employees are paid accurately, completely, and on time. Perform payroll audits, reconciliations, and variance analyses and proactively investigate and resolve discrepancies. Coordinate employee lifecycle changes impacting payroll, including new hires, terminations, compensation changes, bonuses, benefits deductions, leaves, and other employee changes. Partner with Finance on payroll funding, reconciliations, reporting, and related accounting requirements. Work with People team partners to ensure HRIS, payroll, benefits, and employee data remain aligned across systems and vendors. Support payroll compliance requirements across applicable jurisdictions and partner with internal and external subject-matter experts as needed. Manage day-to-day relationships with payroll vendors, escalating and resolving issues while holding partners accountable for service and accuracy. Maintain payroll calendars, controls, documentation, and standard operating procedures. Identify opportunities to standardize and strengthen global payroll processes as Galaxy continues to grow. People Operations Maintain a high standard of employee data accuracy and integrity across People systems. Produce and analyze People and payroll data to identify trends, discrepancies, and opportunities for operational improvement. Support employee inquiries related to payroll, HR systems, and People processes, providing a high level of service and discretion. Partner cross-functionally across People, Finance, Legal, Technology, and other teams on projects affecting employee data and operations. Support audits, compliance requests, reporting, and other People Operations initiatives as needed. Handle highly sensitive and confidential employee information with sound judgment and discretion. Support global payroll operations across multiple jurisdictions (e.g., US, UK, Ireland, Portugal, and EOR-supported countries), including timesheet approvals, payroll data prep, and coordination with in-country payroll vendors. Assist with new hire onboarding, employee data changes, transfers, and offboarding processes within Workday and related HR systems. Prepare reports, reconciliations, and ad hoc analyses to support payroll and people operations initiatives. Help document processes and maintain SOPs for HRIS, payroll, and people operations workflows. Respond to employee and manager inquiries related to payroll, HR data, and system access with a high level of accuracy and discretion. What We’re Looking For: 6+ years of relevant experience in People Operations, payroll, HRIS, HR technology, or a related field. Hands-on experience supporting payroll operations; global or multi-country payroll experience strongly preferred. Experience working with Workday or another enterprise HRIS; direct Workday implementation experience is strongly preferred. Experience participating in an HRIS implementation, migration, configuration, or significant system transformation is highly desirable. Strong understanding of the connection between HRIS data, payroll, benefits, Finance, and employee lifecycle processes. Demonstrated ability to reconcile complex datasets, identify discrepancies, and drive issues through resolution. Strong Excel skills and comfort working with large datasets, reporting, and analysis. Highly organized with exceptional attention to detail and the ability to manage multiple time-sensitive workstreams simultaneously. Strong project management skills and the ability to keep deliverables moving across multiple stakeholders. Comfortable operating in a fast-paced environment where processes may still be evolving. Takes ownership, works effectively both independently and collaboratively, and knows when to escalate issues. Strong written and verbal communication skills, including the ability to translate technical or operational issues for different audiences. Sound judgment and discretion when handling sensitive employee and compensation information. Bachelor's degree or equivalent relevant professional experience. Bonus Points: Experience with a Workday HCM and/or Payroll implementation, particularly involving a January 1 or year-start cutover. Experience supporting payroll across North America, EMEA, and/or APAC. Experience working with multiple local payroll providers or a global payroll platform. Familiarity with payroll integrations, data feeds, benefits integrations, and Finance/GL processes. Experience developing UAT scripts, executing parallel payroll testing, or supporting system cutovers. Experience building or improving payroll controls, SOPs, and audit processes. Experience in a high-growth, global financial services or technology organization. What We Offer: Competitive base salary and discretionary bonus Hybrid/Flexible Working Arrangements Flexible Time Off (paid) 3% 401(k) company contribution Company-paid health and protective benefits for employees, partners, and other dependents Generous paid Parental Leave Competitive family planning benefits for US employees Opportunities to learn about the Crypto industry Smart, entrepreneurial, and fun colleagues Free daily snacks and weekly breakfasts/lunches Employee Resource Groups Free coaching and counseling sessions through Headspace Apply now and join us as we grow the economy that runs on code. The base salary ranges included below will be commensurate with candidate experience, expertise and local market. Final offer amounts are determined by multiple factors, including candidate experience and expertise. At Galaxy, we maintain a total compensation philosophy which consists of a competitive base salary, annual bonus, and equity incentives. Base Salary Range $130,000 — $150,000 USD Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances. We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact careers@galaxy.com.

Location: Barcelona, Spain Workplace: hybrid About seQura seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers. We make a difference in sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education, Eyewear, Repairs and Travel. We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable installments of up to 24 months. Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR. Over 6000 businesses, almost 3 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.1/5. About the role 🤓 We’re looking for a Junior People Operations & Payroll Specialist to join our People Operations team and build a strong foundation in Payroll. Working closely with our Payroll Specialist and the wider People Operations team, you’ll get hands-on exposure to the full payroll cycle, Spanish labour administration and our HR and payroll systems , gradually taking on more responsibility and ownership as you develop in the role. This is not a role where you’ll spend your time observing from the sidelines. From the beginning, you’ll work with real payroll processes, employee data and People Operations activities, learning how payroll works in practice within a fast-growing, international company. You don’t need to arrive knowing everything. We’re looking for someone who is curious, comfortable with numbers, highly attentive to detail and eager to learn . We’ll give you the exposure and support to develop your expertise over time. It’s a great opportunity for someone at the beginning of their career who wants to build a future in Payroll and People Operations and progressively become more autonomous in the role. 📍 Location & ways of working: This role is based in Barcelona and follows our hybrid working model, typically 3 days per week in the office and 2 days working from home . This is not a remote position , so please apply only if you are currently based in Barcelona or willing to relocate and can commit to this hybrid setup. What challenges will you be solving 🚀 Learn the payroll cycle from end to end: support the monthly payroll process, including the preparation, validation and review of payroll inputs and documentation. Help us keep our payroll data accurate: maintain employee and payroll information across our systems and make sure changes are correctly reflected and documented. Support the employee lifecycle: help manage the payroll and administrative side of hires, contract changes, leaves, absences and terminations. Learn Spanish labour and Social Security administration: support Social Security and other payroll-related administrative processes while developing your knowledge of Spanish payroll practices. Help ensure payroll is right: support payroll checks and reconciliations, identify discrepancies and learn how to investigate and resolve them. Keep our payroll operations organised: maintain payroll documentation, trackers and internal controls so that information is accurate, accessible and reliable. Support our employees: help respond to payroll-related questions and collaborate with People Operations, Finance and our external partners when needed. Grow your ownership: as your knowledge develops, progressively take responsibility for more complex payroll activities. Help us work smarter: bring curiosity and fresh ideas to how we operate, contributing to the improvement and automation of our payroll processes. What you'll need 🤝 You’re at the beginning of your career and genuinely interested in developing your expertise in Payroll and People Operations . You have studied or are currently studying Labour Relations, Human Resources, Business Administration, Finance, Accounting or a related field. You’re comfortable working with numbers, spreadsheets and detailed information , and you naturally pay attention to accuracy. You’re organised, proactive and curious, and you’re comfortable asking questions when you don’t know something. You enjoy understanding how and why things work , rather than simply following a process. You’re comfortable handling confidential information responsibly. You can work professionally in Spanish and have a good level of English . Previous exposure to A3innuva or other payroll software would be a plus. Previous experience in Payroll or HR administration is welcome, but not required . We care much more about your potential, attitude and willingness to learn. What we offer 😎 We have a strong and sustainable foundation where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible. A role with direct, visible impact: in 12 months you will have changed how seQura hires. Exposure to the whole company: you will work with managers across every function and every market. 23 vacation days + 2 days of free disposal per year. Professional development workshops and seminars. Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee. Health insurance discounts with Sanitas and Adeslas. Urban mobility support via Kleta. Free access to healthy, organic, and sustainable fruits. Wellness Programme covering 6 areas: occupational, physical, financial, emotional, social, and environmental. Our hiring process Screening call with the Hiring Manager In-depth competency interview with the Hiring Manager Final interview with the team We kindly ask that you submit your CV in English, as it is the official language of our community. We promote equal opportunity to all, regardless of age, colour, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or other characteristics. Do you want to be part of the change? Join us! 👇

Location: Wien, Austria About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. The Operations Associate, Courier Community acts as the heartbeat of the courier partner support ecosystem. Serving as the first line of human support beyond frontline Customer Support, this role is the critical bridge between Wolt and its courier partners. In this role, you will balance deep empathy with efficient, high-volume problem-solving — handling complex escalations, localized communications, sensitive account situations, and workflow automations that keep courier partners informed, supported, and valued. Key Responsibilities Inbox Management & Advanced Support Manage courier inbox channels to handle complex, partner-submitted requests. Resolve escalated tickets transferred from Support that fall outside frontline scope, including complaints, bug reports, and sensitive account updates. Maintain team SLAs by keeping inbox tasks within a target 72-hour reply rate and resolving open board tickets efficiently. Content Ownership & Localization Localize regional and global courier-facing communications for specific country languages and cultural contexts. Maintain and continuously update localized courier platforms, including country FAQs, educational content, and operational resources. Proactively maintain information accessibility so couriers can easily self-solve issues without contacting support. Cross-Functional Communication & Enablement Coordinate ad-hoc courier announcements (e.g., weather-related boosts) in alignment with Communications and Supply Activation teams. Create macros, guidance documents, and tools for Customer Support to empower frontline agents to resolve cases independently. Assist onboarding teams with document verification, profile activations, and country-specific onboarding tasks. Community Engagement & Feedback Loops Drive community engagement by supporting local feedback initiatives and courier events. Capture operational insights from courier feedback and translate them into process, documentation, and tool improvements. AI & Process Automation Leverage AI tools day-to-day to generate clear, empathetic response templates and reduce manual workloads for routine inquiries. Utilize AI and self-service tools to summarize ticket escalations, maintain up-to-date knowledge bases, and build smart routing workflows. Key Performance Indicators (KPIs) & Impact Courier Satisfaction: Measured through feedback scores, response quality, and communication empathy. Time to Resolution (TTR): Fast, efficient, and accurate resolution for complex tickets passed from Support or directly from courier partners. Inflow Reduction: Lower overall ticket volume achieved through scalable documentation, improved Support macros, and self-service automation. Localization Quality: High accuracy and quick turnaround time for market-specific announcements and content updates. Our humble expectations Professional working experience in Customer Support, Operations or other similar roles. Professional level in English and fluent (Austrian) German. Proficiency with Excel or Google Sheets. Strong capability to diagnose operational issues, identify root causes, and determine when and how to escalate. Clear, empathetic, and professional written communication skills. Ownership & Accountability: Taking full responsibility for tasks until completion and communicating early when blocked. Attention to Detail: Meticulous with workflows, deadlines, and sensitive partner details. Multitasking & Adaptability: Thriving in a fast-paced environment where priorities dynamically adjust. What we offer Discounted membership fees with MyClubs Deals and discounts with local partners Wolt Credit program Employee Assistance Program (EAP) Career progression opportunities Next steps Please submit your application and resume in English . The interview process begins with a conversation with Talent Acquisition, followed by a meeting with the hiring manager. As a final step, you'll present a take-home assignment. If this sounds like the kind of challenge you're looking for, we'd love to hear from you. We'll be reviewing applications on an ongoing basis and will close the role once we've found the right person, so we encourage you to apply as soon as possible! The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This position is not eligible for consideration for an equity/RSU grant. Austria Pay Range: €2.109 — €2.636 EUR Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Location: London ABOUT US: AI NEEDS A NEW INFRASTRUCTURE LAYER. WE'RE BUILDING IT AT MODAL. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Ramp https://modal.com/blog/how-ramp-built-a-full-context-background-coding-agent-on-modal, Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We've passed $1B in annualized run rate, up 15x from a year ago. In October 2026 we raised a $750M Series D led by Accel at a $15.75B valuation. Our team includes creators of popular open-source projects (e.g.,Seaborn https://github.com/mwaskom/seaborn,Luigi https://github.com/spotify/luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. THE ROLE: As our People Operations Generalist for the UK, you’ll own day-to-day People Operations for our growing UK team. Reporting to our People Lead, Europe, you’ll be the go-to person for UK employees and managers, with ownership across the employee lifecycle, from onboarding and payroll coordination to employee changes and offboarding. You’ll bring strong UK People Operations expertise, help build scalable processes, and partner with the broader People team on global programs. You’ll also help run the day-to-day London office and work closely with Recruiting on the final stages of the UK candidate experience, including onsite interview coordination and candidate support. Things move fast at Modal, and priorities change as we grow. We’re looking for someone flexible and hands-on who’s happy to jump in, figure things out, and take on whatever needs doing across your area. WHAT YOU’LL WORK ON: - Own day-to-day People Operations for our UK employees, including onboarding, employee changes, leave, documentation, and offboarding - Act as the first point of contact for UK employees and managers, escalating more complex matters as needed - Partner with payroll, benefits, pension, and other external providers to ensure smooth UK administration - Keep employee data, documentation, and People processes accurate, compliant, and up to date - Build and improve UK People processes, policies, and self-service resources as we scale - Execute global People programs locally, ensuring they work effectively for our UK team - Own day-to-day office operations in London, collaborating with internal partners (like the Workplace team!) and third-party vendors - Coordinate onsite interviews and the final stages of the candidate experience for UK hires - Plan and support local employee events and initiatives YOU MAY BE A FIT IF: - You have 5+ years of People Operations or HR experience, ideally at multiple fast-growing companies at a similar stage of growth - You have strong knowledge of UK People Operations and employment practices, including payroll, benefits, pensions, and employee lifecycle processes - You’re comfortable working independently and taking ownership, with the judgment to know when to escalate or bring in additional expertise - You’re highly organized and detail-oriented, comfortably managing multiple priorities in a fast-moving environment - You have strong written and verbal communication skills and a high level of discretion when handling sensitive employee matters - You take a hands-on, flexible approach: you’re comfortable figuring things out, building processes from scratch, and jumping into whatever needs doing - You’re based in London and comfortable working from the office five days a week (life happens, of course!) NICE-TO-HAVE: - Experience with office operations, workplace, or recruiting coordination

Location: Paris, France About Freedom Freedom Digital Bank France will form part of Freedom Holding Corp ., a diversified international financial services group publicly listed on the Nasdaq Capital Market under the ticker FRHC. The Group operates across Europe, the United States and Central Asia, with activities spanning banking, brokerage, investment services, insurance, payments and digital consumer services. About the role We are looking for a strategic and hands-on Chief Operating Officer to establish, lead and scale the operations of Freedom Digital Bank France. The COO will develop the bank’s operating model and ensure operational excellence across Operations, Customer Service, Risk, Technology, Product and Business. The role will focus on scalable processes, automation, service quality, operational resilience and a seamless digital customer experience. As a member of the founding executive team, the COO will contribute to the bank’s regulatory authorisation, establishment and launch in France. The successful candidate will ensure that the operating model meets applicable French and EU requirements and the expectations of the relevant supervisory authorities. Key responsibilities: Develop and execute the operational strategy for Freedom Digital Bank France. Design and implement the bank’s target operating model. Build scalable, efficient and customer-focused banking processes. Oversee day-to-day banking operations and customer-service delivery. Coordinate cross-functional teams and establish effective decision-making and escalation processes. Improve operational efficiency, service quality and digital customer experience. Establish operational KPIs, service levels and performance-reporting frameworks. Support the launch and scaling of digital banking products and services. Develop operational controls, procedures and governance arrangements. Establish compliant processes for customer onboarding, complaints handling, payments, customer servicing and operational incident management. Oversee business continuity, crisis management and operational resilience arrangements. Manage outsourcing arrangements and operational relationships with critical third-party providers. Work closely with Risk, Compliance, Product and Technology. Lead operational transformation, automation and continuous process improvement. Support the preparation of operational documentation required for the regulatory authorisation process. Requirements 10+ years of operations experience within digital banking, banking, fintech or another regulated financial institution. Previous experience as a COO, Head of Operations or in an equivalent senior leadership position. Proven experience establishing, transforming or scaling regulated operations. Strong understanding of French and EU operational requirements applicable to banks and digital financial institutions. Knowledge of applicable ACPR and EBA expectations , including requirements covering governance, outsourcing, complaints handling, customer protection and business continuity. Understanding of DORA , ICT incident management, operational resilience and third-party risk requirements. Experience implementing digital onboarding, customer servicing and operational automation. Experience managing outsourced services and critical third-party providers in a regulated environment. Experience supporting a banking authorisation, market entry, bank launch or major transformation in France or another EU jurisdiction is strongly preferred. Strong stakeholder management and people leadership skills. Excellent strategic, analytical and execution capabilities. Full professional fluency in French and English is mandatory. Benefits Employment contract in accordance with French labor law; Relocation package for the employee and family members; 50% coverage of the annual health insurance cost for the employee and eligible family members; 25 days of annual leave, public holidays, and all statutory leave entitlements; On-site work in a modern, well-located office.

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Vendor Operations & Governance Specialist. About the job We are seeking a results-driven Vendor Operations & Governance Specialist to oversee and optimize our global vendor partnerships. In this role, you will serve as the direct operational bridge and governance link between Twilio and our partner sites ensuring third-party contact centers consistently exceed Service Level Agreements (SLAs), quality standards, and operational benchmarks. Working alongside our Global Workforce Management (WFM) team, you will establish operational rigor, lead vendor performance reviews, and audit site operations. The ideal candidate is an analytical and influential leader capable of driving vendor accountability, mitigating operational risks, and translating vendor performance data into actionable strategic insights for senior leadership. Responsibilities In this role, you’ll: Day-to-Day Vendor Operations & Performance Own daily operational execution, Service Level Agreement (SLA) compliance, quality scores, and site performance across partner-managed queues. Drive partner sites to exceed core operational metrics, including, productivity, Customer Satisfaction KPIs: CSAT/CES, Quality Assurance, and Average Handle Time (AHT). Lead daily vendor huddles, intraday performance tracking, and weekly operational performance reviews (WBR). Institute monthly Root Cause & Action Plan (RCAP) processes to eliminate operational bottlenecks and customer friction points. Conduct bi-weekly cross-site calibration sessions with internal Quality and Training teams. Vendor Relationship & Operational Governance Serve as the primary operational point of contact for vendor leadership, establishing clear accountability routines. Operationalize Twilio’s  core values ("Wear the Customer’s Shoes") across partner sites through daily routines, coaching, and onboarding excellence. Audit site culture, agent sentiment, and leadership-to-agent ratios to keep site attrition below target thresholds. Partner closely with the WFM Manager to ensure headcount alignment, ramp execution, and interval coverage match operational needs. Talent Pool & Pipeline Optimization Evaluate and recommend optimal geographical talent pools and partner site profiles for operational scaling or re-allocation. Collaborate with vendor recruitment teams to refine candidate profiles, ensuring alignment with API-driven support and complex technical workloads. Partner with vendor sites to ensure comprehensive and consistent new-hire and multi-skill onboarding, including training readiness, execution and successful completion. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 5+ years in Vendor Site/Contact Center Operations: Direct experience managing vendor relationships and multi-channel support operations (min. 100+ FTE footprint). Operational Governance Focus: Strong background in delivering results, site audit routines, performance scorecards, calibration routines, continuous improvement frameworks and structured governance routines (QBRs/MBRs/scorecards). WFM & Cross-Functional Alignment: Fluency in workforce management concepts (occupancy, shrinkage, schedule adherence) to effectively collaborate with the internal WFM team. Domain & System Experience: Background in developer-first or SaaS platforms, API-driven support workloads, and experience with systems like Zendesk, Twilio Flex, Looker, or Tableau. Cross-Functional Process and Workflow Design: Demonstrated ability to build operational excellence, SOPs, drive and influence standardization without direct authority, and communicate complex operational data to executive leadership. Location This role will be remotely located in the United States. This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960.00 - $146,200.00 This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until October 5th, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: New York City, New York What you’ll be part of Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster. The result is a rare “win win” — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that. You'd be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can. About the role: We are seeking an exceptional Staff Machine Learning Operations Engineer to join our Platform Engineering team . This role will report to the VP of Platform Engineering . As Garner's foundational dedicated MLOps Engineer, you will assume responsibility for the reliability, performance, and cost-efficiency of our production machine learning systems. You will lead the development of a robust platform designed to facilitate the secure and consistent deployment of models by our machine learning and data science teams. Given that these models directly influence health outcomes and cost-effectiveness for millions of patients, maintaining the highest standards of production quality is imperative. Where you will work: This role will be based in our New York City office (in the Financial District). You must be willing to work in the office 3 days per week on Tuesday, Wednesday and Thursday. What you will do: Own the reliability, performance, functionality, and cost-efficiency of Garner's production ML systems, including establishing SLOs, observability, and on-call responsibilities. Architect Garner's ML platform including required data infrastructure (including feature store, model registry and CI/CD for models), and standardized service patterns. Implement ML-specific CI/CD pipelines: Transition our deployment process from manual notebook hand-offs to automated, PR-driven CI/CD workflows that include automated data quality checks and statistical model validation prior to deployment. Drive down cost and latency through improved architecture, hardware choices, and model optimization as appropriate. Lay the foundation for a future Garner MLOps team, including workflows, standards, and KPIs that enables rapid teammate onboarding and helps stakeholders and teammates quickly identify the health of the team’s products, allowing engineers to focus on areas where issues reside Establish Drift Monitoring: Design and implement automated data drift and concept drift monitoring systems that alert the team when models degrade, laying the groundwork for future Continuous Training (CT) architectures The ideal candidate has: 7+ years of software engineering experience, with significant time spent operating ML or data-intensive systems in production at scale. Deep experience with the modern ML production stack: model serving (e.g., Sagemaker, Triton, or equivalent), feature stores, model registries, and CI/CD for ML. Strong infrastructure and platform engineering fundamentals: Kubernetes, containerization, cloud (AWS preferred), Terraform/IaC, observability, and incident response. Experience designing ML platforms or significant components of one (not strictly consuming SaaS) and the judgment to know when to build vs. buy. Strong collaboration with ML, data, platform engineers, data scientists, and product engineering teams, with the ability to set technical direction as the most senior MLOps voice in the org. Healthcare, regulated-data, or other high-stakes production ML experience is a plus but not required. A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback What you’ll get here: You’ll work on problems that matter, at a company working to change healthcare at scale. You’ll work at the intersection of AI and systemic healthcare reform, where the problems we solve are as interesting and compelling as the mission. At Garner, you’ll take on real, ambitious problems with real ownership and autonomy, alongside exceptional, principles-based people who genuinely want you to win. It’s demanding by design. You’ll be challenged to stretch beyond what you thought possible and receive consistent coaching to help you grow and do the best work of your career. This isn't the right fit for everyone, and that's intentional. The people here are driven by what's at stake for real people, and that's what gives our intensity its purpose. Technologies we use: Python, Kubernetes, AWS, Sagemaker, Terraform, S3, Snowflake, Airflow, Datadog This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare. Compensation Transparency: The target salary range for this position is $298,000 - $351,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more. Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@garnerhealth.com . Equal Employment Opportunity: Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@garnerhealth.com .

Задачи: — Подготовка ежемесячных управленческих отчетов и поддержка закрытия месяца. — Помощь с финансовой отчетностью, сверками и ведением точных финансовых записей. — Поддержка внешних аудитов и финансового соответствия. — Помощь в бюджетировании, прогнозировании и анализе отклонений. — Мониторинг финансовых показателей и предоставление аналитики для поддержки бизнес-решений. — Подготовка отчетов для руководства и проведение разовых финансовых анализов. — Поддержка ежедневных казначейских операций, мониторинг денежных потоков и операций с платежами. — Выполнение сверок между банками, платежными провайдерами и внутренними счетами. — Улучшение финансовых процессов и усиление финансового контроля. — Обеспечение поддержки клиентов по вопросам платежей, включая отслеживание задержанных или отсутствующих платежей, помощь с проблемами платежей и консультации по платежным и банковским деталям. — Расследование операционных проблем и координация с командами инженерии и управления аккаунтами для решения вопросов функциональности и обработки платежей. — Обеспечение высокого уровня клиентской поддержки и помощь в улучшении внутренних процессов и общего клиентского опыта. Требования: — Опыт работы 3+ года в финансах, бухгалтерии, управленческом учете, аудите, казначействе или финансовых операциях. — Глубокое понимание принципов бухгалтерского учета, финансовой отчетности и управленческой отчетности. — Опыт в бюджетировании, прогнозировании, сверках и финансовом анализе. — Сильные аналитические навыки, внимание к деталям и проактивный подход. — Опыт работы в финтехе, банковской сфере, платежах, финансовых услугах или в одной из Большой четверки будет преимуществом. — Уровень английского языка B2+. Желательно: — Опыт работы с бухгалтерскими системами, такими как Xero, QuickBooks, NetSuite или аналогичными. — Знакомство с казначейством, платежами или мультивалютными финансовыми операциями. — Наличие или обучение по сертификатам ACCA, CIMA, CPA, ACA (завершено или в процессе).

Location: United Kingdom; Brazil; Ireland; Cyprus; Portugal; Canada; Poland Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.   THE OPPORTUNITY - Build operating rhythms, reviews, and forums that keep the Pro org aligned and focused on priorities. - Lead and deliver cross-functional projects that don’t fit neatly into a single team but are critical to Pro’s success. - Support leadership in decision-making by framing issues, tracking KPIs, and surfacing gaps or risks early. - Maintain systems for reporting, business reviews, roadmap coordination, and cross-team initiatives. - Partner with leadership to scope and stand up new initiatives in Spot, Margin, Derivatives, or Infrastructure — from early concept through initial execution. - Contribute to high-impact materials (exec updates, all-hands, strategic memos) that provide clarity and visibility. - Act as the first line of intake for inbound requests, triage them effectively, and ensure accountability for follow-through. - Identify bottlenecks in how we operate and propose improvements that help the team scale more efficiently. - Use business intelligence and data to support PMs and leadership across Pro, cutting through competing priorities and surface the best opportunities. - Partner with Compliance and Legal teams to find ways to improve product experience.     WHAT YOU BRING - 5–7 years in BizOps, Product Ops, Strategy, Consulting, or similar high-leverage roles with measurable impact. - Strong project management skills — you can bring structure to ambiguity and drive initiatives from 0 → 1. - Comfortable with data: you can interpret dashboards, KPIs, and financial/operational metrics to drive insight. - Excellent communicator who can adapt across audiences — from execs to cross-functional ICs. - Highly organized, detail-driven, and biased toward follow-through and execution. - Self-starter who doesn’t wait for instructions — you create the roadmap when one doesn’t exist. - Experience collaborating across product, engineering, compliance, legal, finance, and marketing. - Belief in Kraken’s mission to accelerate financial freedom and inclusion through crypto.         Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Location: United States Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.     THE OPPORTUNITY - Build operating rhythms, reviews, and forums that keep the Pro org aligned and focused on priorities. - Lead and deliver cross-functional projects that don’t fit neatly into a single team but are critical to Pro’s success. - Support leadership in decision-making by framing issues, tracking KPIs, and surfacing gaps or risks early. - Maintain systems for reporting, business reviews, roadmap coordination, and cross-team initiatives. - Partner with leadership to scope and stand up new initiatives in Spot, Margin, Derivatives, or Infrastructure — from early concept through initial execution. - Contribute to high-impact materials (exec updates, all-hands, strategic memos) that provide clarity and visibility. - Act as the first line of intake for inbound requests, triage them effectively, and ensure accountability for follow-through. - Identify bottlenecks in how we operate and propose improvements that help the team scale more efficiently. - Use business intelligence and data to support PMs and leadership across Pro, cutting through competing priorities and surface the best opportunities. - Partner with Compliance and Legal teams to find ways to improve product experience.     WHAT YOU BRING - 5–7 years in BizOps, Product Ops, Strategy, Consulting, or similar high-leverage roles with measurable impact. - Strong project management skills — you can bring structure to ambiguity and drive initiatives from 0 → 1. - Comfortable with data: you can interpret dashboards, KPIs, and financial/operational metrics to drive insight. - Excellent communicator who can adapt across audiences — from execs to cross-functional ICs. - Highly organized, detail-driven, and biased toward follow-through and execution. - Self-starter who doesn’t wait for instructions — you create the roadmap when one doesn’t exist. - Experience collaborating across product, engineering, compliance, legal, finance, and marketing. - Belief in Kraken’s mission to accelerate financial freedom and inclusion through crypto. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Задачи: — Подготовка ежемесячной управленческой отчетности и поддержка закрытия месяца. — Помощь с финансовой отчетностью, сверками и ведением точных финансовых записей. — Поддержка внешних аудитов и финансового соответствия. — Помощь в бюджетировании, прогнозировании и анализе отклонений. — Мониторинг финансовых показателей и предоставление аналитики для поддержки бизнес-решений. — Подготовка отчетов для руководства и проведение разовых финансовых анализов. — Поддержка ежедневных казначейских операций, мониторинг денежных потоков и операций с платежами. — Выполнение сверок между банками, платежными провайдерами и внутренними счетами. — Улучшение финансовых процессов и усиление финансового контроля. — Поддержка клиентов по вопросам платежей, включая отслеживание задержанных или пропавших платежей, помощь с проблемами платежей и консультации по платежным и банковским деталям. — Расследование операционных проблем и координация с командами инженерии и управления аккаунтами для решения вопросов с платежной функциональностью и обработкой. — Обеспечение высокого уровня клиентской поддержки и помощь в улучшении внутренних процессов и общего клиентского опыта. Требования: — Опыт работы 3+ года в финансах, бухгалтерии, управленческом учете, аудите, казначействе или финансовых операциях. — Глубокое понимание принципов бухгалтерского учета, финансовой отчетности и управленческой отчетности. — Опыт в бюджетировании, прогнозировании, сверках и финансовом анализе. — Сильные аналитические навыки, внимание к деталям и проактивный подход. — Опыт работы в финтехе, банковской сфере, платежах, финансовых услугах или в одной из "Большой четверки" будет преимуществом. — Уровень английского языка B2+. Желательно: — Опыт работы с бухгалтерскими системами, такими как Xero, QuickBooks, NetSuite или аналогичными. — Опыт в казначействе, платежах или мультивалютных финансовых операциях. — Наличие или обучение по сертификатам ACCA, CIMA, CPA, ACA.

Location: Lehi Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive. Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue. Grow With Us We are seeking an AI-first and process-oriented Revenue Operations Analyst to join our growing team. This role, reporting to the Head of Finance, will play an important role in helping our Go-To-Market (GTM) teams operate more efficiently by turning data into insights, improving processes, and building tools that make it easier for teams to do their best work. You will partner closely with our Revenue Operations team and cross-functional leaders across Sales, Marketing, and Customer Success. You’ll help improve revenue processes, build reporting and analysis, identify opportunities for automation, and ensure GTM teams have the data and tools they need to make better decisions. This is a great opportunity for someone who enjoys solving problems, working with data, building processes from scratch, and using AI to make teams more productive. This is a full-time, office-based role requiring presence up to 4 days a week to foster close collaboration with cross-functional teams. Day In The Life Revenue Operations & Process Improvement Support cross-functional revenue initiatives across Marketing, Sales, and Customer Success. Identify bottlenecks and inefficiencies across the lead-to-cash process and help develop solutions. Document, standardize, and improve workflows across GTM teams. Help maintain and improve processes around lead routing, deal management, renewals, forecasting, and other revenue operations functions. Work closely with stakeholders to understand operational challenges and translate them into scalable solutions. Data Analytics & Reporting Build and maintain dashboards, reports, and ad-hoc analyses to help GTM leaders make informed decisions. Analyze sales and customer data to identify trends, opportunities, and areas for improvement. Partner with the Data team to improve data quality, governance, and consistency across GTM reporting. Help establish and maintain clear definitions for key revenue metrics. Use SQL and other analytical tools to answer business questions quickly and accurately. Automation & AI Acceleration Identify repetitive or manual workflows that can be automated to improve GTM productivity. Use AI tools such as Claude Code and other AI coding assistants to accelerate analysis, automation, and problem solving. Build lightweight internal tools and automations that reduce administrative work for Sales, Marketing, and Customer Success teams. Partner with GTM Engineering and other technical teams when more complex tools or automations need to be deployed. Help champion an AI-first approach to how the GTM organization works and solves problems. Strategic Partnership Serve as a data-driven thought partner to GTM leaders and help turn business questions into actionable insights. Support planning and decision-making through analysis, reporting, and operational recommendations. Communicate findings clearly to both technical and non-technical stakeholders. Develop documentation and processes that make information easier for teams to access and use. Working at Workstream We operate with urgency, ownership, and a growth mindset This is not a traditional 9-to-5 role—we value accountability, flexibility, and getting results If you thrive in high-growth environments and are passionate about building from scratch, we’d love to connect Must be willing to report to the office for up to 4 times a week Who You Are 3–5 years of experience in Revenue Operations, Sales Operations, Business Operations, Analytics, Customer Success Operations, Finance, or a similar analytical role. Strong analytical and problem-solving skills with the ability to turn data into actionable insights. Experience working with CRM platforms such as Salesforce or HubSpot. Strong SQL skills and comfort working with large or complex datasets. Experience building dashboards, reports, and analyses using tools such as Salesforce, Looker, Tableau, or similar platforms. Interest in using AI tools and coding assistants such as Claude Code to improve productivity and automate repetitive work. Exposure to one or more revenue operations areas such as quota/compensation planning, commissions, sales territories, deal desk, lead routing, renewals, forecasting, or funnel reporting. Exceptional writing, communication, and organizational skills with a passion for documentation and knowledge management. Ability to work cross-functionally and communicate effectively with both business and technical teams. Comfortable operating in an unstructured, fast-paced environment and taking ownership of projects from beginning to end. Curious, resourceful, and excited to figure things out rather than waiting for perfect instructions. Bonus Points Experience writing Python or another programming language. Experience using AI coding assistants such as Claude Code, Cursor, or similar tools. Experience building workflow automations or internal tools. Experience working with Salesforce administration or CRM automation. Experience in a high-growth SaaS or startup environment. Experience supporting Sales, Marketing, and Customer Success organizations. What We Offer A mission-driven and value-based company dedicated to empowering deskless workers and local businesses An early employee opportunity at a Series B hyper-growth startup with over $120M in funding Work directly with the founding team and industry veterans to accelerate your career Competitive salary and equity Comprehensive health coverage: Medical, dental, and vision plans, with 100% employer-paid employee-only coverage available on select plans. Dependent coverage options vary by health plan. In-office amenities and stocked kitchen 401(k) Plan Flexible PTO Salary Range The base salary range for this role is $90,000 to $120,000 in Lehi, Utah. This range is not inclusive of our equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data. Know More About Workstream https://www.workstream.us/blog/funding-series-b https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/ https://techbuzz.news/buzzworthy-august-27-2021/ Additional Information Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals.

Location: Burbank, United States Project Manager, Client Operations Location: Burbank (On-Site) Schedule: 4pm to 1am Position Type: Full-Time, Salaried Compensation Range: $72,500-$90,000 COMPANY At Pixelogic, we believe that the fusion of creativity and technology holds the power to inspire and engage audiences on a global scale. With a strong emphasis on end-to-end creative, localization, and distribution services, we take pride in breaking cultural barriers and ensuring your message resonates with diverse audiences worldwide. Our dynamic team of creative minds, skilled linguists, and tech-savvy experts work collaboratively to deliver unparalleled solutions that cater to your unique needs. From creative concepting and execution of original content, to precision-driven localization services, to cutting-edge software and distribution solutions, we are committed to elevating your product and enabling seamless expansion into new markets. Pixelogic is a majority-owned and consolidated subsidiary of Imagica . Together, we are committed to serving the world’s leading filmmakers and content creators with industry-leading services and next-generation solutions. Responsibilities Manage the creation and delivery of digital video and audio files to digital storefronts such as iTunes, Netflix, Amazon and Disney+ Manage multiple projects from client(s) order to delivery completion, focusing on highest quality and on time delivery Establish a solid understanding of specific client specifications and needs Build strong working relationships with clients and deliver world class customer service Manage, monitor, and update all timelines, setting realistic expectations for day to day deliveries and communicating clearly with clients and internal operations Work with the billing team to ensure projects are billed correctly and on time to clients Perform order entries based on client requests and ensure data accuracy in all internal and external systems Provide strategic solutions to any issues that may arise with clients Collaborate with operational teams to build processes and make sure workflows operate smoothly and efficiently Identify areas of opportunity to enhance clients’ experience and work closely with other department leaders to drive initiatives and to execute on those opportunities Support Pixelogic’s vision and represent the best interests of both the customer as well as the company Abide by security policies and protect information entrusted to you Document processes to use as training guides (including video trainings) Utilize dashboards, reports and metrics to monitor production milestones and status Help build and evolve the company and team culture Participate in capacity planning process for your customers, ensuring accuracy in rolling demand versus capacity forecasts Participate in Corrective Action Report (CAR) process for client rejections and other issues to ensure proper processes/procedures are always in place to prevent issues from happening and especially recurring Participate in Operational Initiatives (OI’s) in collaboration with technology, operational and admin teams to continuously improve workflows related to your account Requirements Bachelor’s degree preferred Localization (subtitling, dubbing) and/or digital media and mastering experience preferred Solid organizational skills, including multitasking and time-management Collaborative thinker who works well in a team Experience in media industry and post-production workflows Passionate about customer experience and customer service excellence Excellent communication skills with technical and non-technical individuals Deep sense of urgency and ability to work in a fast-paced environment with high volume Problem solver with creative and innovative approach with ability to think out of the box Outstanding attention to detail and ability to plan complex projects with urgency A positive attitude when experiencing obstacles and enthusiastic to get things done

Location: San Francisco, CA | New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a GTM Strategy & Operations Business Partner supporting the AMER Enterprise Tech organization, you will work closely with sales leadership to be a deep expert in a critical segment of our fastest-growing business. This role supports the AMER Enterprise Tech team, one of Anthropic's largest and most strategically significant commercial organizations, and will partner directly with executives to drive strategic analysis, operational efficiency, and growth initiatives while supporting critical global strategic initiatives. This includes business performance analysis, facilitating operating cadences and powering business reviews, improving operational efficiency, driving strategic initiatives, and supporting the rapid evolution of our sales motions and organization. We're building for a future where AI dramatically amplifies what strategy teams can accomplish. We're hiring people with the technical depth, business judgment, and executive potential to operate at that frontier — leveraging AI to eliminate routine work and redirect energy toward the strategic and creative challenges that move the business. This role will evolve rapidly, and we need someone with the ceiling and ambition to evolve with it. Key responsibilities Strategic Analysis, Operations & Planning Partner with Sales leaders to analyze and refine segment-specific strategy including territory planning, resource allocation, performance to plan, and growth initiatives Maintain excellence through business reviews and operating cadences to help achieve company revenue targets and strategic objectives Be audible-ready about GTM efforts and a deep expert in your segment's book of business and trends with the ability to cut right to what matters for varying audiences from IC to executive Data-Driven Decision Support Analyze sales performance metrics and develop insights to optimize segment performance and improve efficiency using SQL, R, or Python to query, model, and visualize data at scale Leverage Claude to its full capability Partner to create, evolve and maintain reporting mechanisms, using data to go from "what" to "why" Synthesize tangible, strategic recommendations based on go-to-market motions, deal outcomes, partner and customer feedback, and product opportunities Build and maintain dashboards, models, and ad hoc analyses in spreadsheets and BI tools with mastery-level proficiency Go-to-Market Execution Develop and maintain use case frameworks to capture and standardize how customers derive value Support multiple teams and executives in leveraging insights for new deals, expansions, and retention strategies Partner with GTM teams to evolve and refine sales motions and best practices across segments and regions Executive Stakeholder Management Serve as a trusted strategic advisor to senior and executive stakeholders across the GTM organization, delivering insights and recommendations with clarity, conviction, and composure Navigate high-stakes conversations with intense, demanding executives — maintaining poise under pressure while delivering candid, well-supported perspectives Build deep credibility through consistent follow-through, proactive communication, and the ability to challenge assumptions respectfully when the data warrants it Translate complex analyses into executive-ready narratives that drive decisions, managing up effectively across multiple senior leaders with competing priorities Cross-Functional Collaboration Work closely with Revenue Operations, Sales Enablement, Strategic Finance, and Product teams to drive initiatives and elevate excellence in course of business Support coordination between AMER Enterprise sales segments and partnership teams Help prepare materials for executive reviews and planning sessions Minimum qualifications Deep alignment to Anthropic’s mission Experience in sales strategy, revenue operations, management consulting Proficiency in SQL or R — you can independently write queries, build models, and extract insights from large datasets without relying on others Mastery of spreadsheet tools and data (Google Sheets / Excel) — pivot tables, complex formulas, data modeling, and scenario analysis are second nature to you Strong analytical skills with the ability to translate data into actionable insights and compelling executive narratives Deep experience with GTM systems like Salesforce and business intelligence tools (Looker, Tableau, etc.) Proven executive stakeholder management skills — you have a track record of presenting to and influencing C-suite and VP-level leaders in high-intensity environments. An ability to pull signal through noise and an internal drive to create clarity. You strive for simplicity as the most elegant solution to complex situations. A demonstrated ability to build trust with and influence a variety of stakeholders, including colleagues and other members of the GTM Strategy and Revenue Operations team A healthy balance of idealism with pragmatism and the highest internal bar for excellence. You have been accountable for the results of your recommendations. Track record of driving forward high-growth sales organizations Disciplined project management and exceptional communication and interpersonal abilities A desire and readiness to do the best work of your career Bachelor's degree required; MBA or advanced degree preferred Preferred qualifications 10+ years of experience in sales strategy, revenue operations, management consulting Experience in both large Enterprises in technology, finance or professional services, in addition to fast-paced startup building Experience with AI/ML companies and consumption business models Prior experience building frameworks for sales use cases or value propositions Background in scaling sales organizations through 2-3x+ growth periods The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $270,000 — $310,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Virtual About Osano: Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape. About the Role Job Description As a Customer Experience Operations Specialist, you'll help improve and scale Osano's self-service customer experience by understanding how customers engage with our product, identifying patterns and areas of friction, and helping turn those insights into solutions that improve adoption and customer success. This role is ideal for someone who is naturally curious, analytical, and comfortable with technology. You’ll look at customer behavior and data, ask questions about what’s working and what isn’t, and help form hypotheses about how we can improve the customer journey at scale. You’ll also support customers through basic troubleshooting and use customer experience and analytics tools to better understand how customers interact with Osano. The Role Support self-service customers throughout onboarding by answering common product questions, providing guidance, and helping troubleshoot basic technical issues. Track common customer questions, onboarding challenges, and recurring issues to help identify patterns and opportunities to improve the customer experience. Monitor self-service and PLG metrics such as signups, activation, implementation progress, product usage, go-live, and retention. Assist with analyzing customer and product data to understand where customers get stuck, what behaviors lead to success, and where additional support may be needed. Help build and test scalable customer programs, including automated outreach, in-product guidance, customer education, and other adoption initiatives. Use tools such as Userpilot, Pendo, Heap, or similar platforms to learn how customers interact with the product and support reporting on customer behavior. Maintain and improve self-service resources, customer communications, internal documentation, and process guides. Identify customer trends, potential churn risks, and upgrade opportunities and share findings with Customer Experience, Product, and other internal teams. Partner across Customer Success, Support, Implementation, and Product on projects that improve onboarding, adoption, and the overall self-service customer journey. Support additional Customer Experience operations and reporting projects as the self-service program grows. About You Early in your career and excited to build experience at the intersection of Customer Experience, technology, data, and operations. Naturally curious and analytical — when you see a customer problem or unexpected behavior, your instinct is to dig deeper, look for patterns, and understand the “why” behind it. Comfortable working with data and metrics to identify trends, form hypotheses, and help determine what actions could improve the customer experience. Technically curious and comfortable learning new software, including customer analytics, product adoption, and reporting tools. Confident troubleshooting basic technical issues and willing to investigate a problem before escalating it. Interested in finding scalable solutions rather than solving the same customer problem one at a time. Strong written and verbal communicator who can turn customer feedback, trends, and data into clear takeaways for others. Detail-oriented and organized, with the ability to manage multiple priorities and follow through on projects. Comfortable working independently, experimenting with new approaches, and asking thoughtful questions when needed. Customer-focused, with an interest in understanding what drives successful onboarding, adoption, retention, and long-term customer value. Nice to Have Bachelor’s degree or equivalent experience in Business, Information Systems, Data Analytics, Marketing, Communications, or a related field. Experience working with data through coursework, internships, projects, or previous roles. Familiarity with SaaS products or an interest in how software companies use customer and product data to improve the user experience. Exposure to tools such as Userpilot, Pendo, Heap, Zendesk, Intercom, HubSpot, or similar platforms. Basic experience with reporting, dashboards, spreadsheets, or data visualization. Interest in Customer Experience Operations, Customer Success Operations, Product-Led Growth, or a similar career path. A Bit More About Osano Osano is a leading data privacy platform that helps organizations quickly and confidently comply with laws like GDPR, CCPA, and other global privacy regulations. From consent management to vendor risk monitoring, Osano makes complex privacy tasks refreshingly simple, so companies can focus on what they do best, while we handle the rest. We’re backed by top-tier investors including Baird Capital, Jump Capital, and LiveOak, and we’re scaling fast with a multi-year runway and ambitious growth plans. We’ve also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work. As we grow, we're looking for individuals who lean into modern technologies and smarter systems to drive efficiency, clarity, and speed; both in our product and in how we operate. If you're excited by the idea of helping build a high-growth, privacy-first company that embraces thoughtful automation, emerging tech, and intentional collaboration, we’d love to hear from you. Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law.