Опыт работы бизнес-аналитиком от 5 лет. Обязательный опыт работы с процессами ITSM: CMDB, SLA, Service Requests.
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Опыт работы бизнес-аналитиком от 5 лет. Обязательный опыт работы с процессами ITSM: CMDB, SLA, Service Requests.
Location: Mexico We’re looking for a Business Analyst to join our Delivery Platform, responsible for production and inventory of Plata cards and distribution it among our ambassadors. This is a business- and operations-heavy role with strong exposure to product development and communication with partners. You’ll work closely with product, analytics, and engineering to build scalable processes, improve efficiency. Challenges that await you : Develop business and operational processes for our Inventory Work deeply with the partners (communicate directly with the factory) Design interfaces and solutions within internal systems Participate in team development Work with the backoffice system Design, document, and maintain operational regulations, workflows, and standards Critically assess incoming requests, identify root causes of problems, and challenge initial assumptions when necessary Own and manage the business backlog: collect requests, structure them, prioritize, and plan delivery Write clear and structured requirements for development teams Define tasks, track progress, and control delivery timelines Work with product analysts to define business and operational metrics, track performance, and measure the impact of changes Monitor and improve key metrics related to delivery efficiency, productivity, and quality Collaborate cross-functionally with Product Managers, Engineers, Analysts, and Operations stakeholders What makes you a great fit : Strong business mindset with hands-on experience in operational environments Proven ability to work with business and product metrics, define KPIs, and use data for decision-making Experience collaborating with product analysts and translating insights into actionable changes Excellent communication skills — confident working with operational teams and senior stakeholders Strong critical thinking: ability to question inputs, identify inconsistencies, and focus on real problems High level of structure and organization — comfortable managing complex processes and multiple streams of work Experience in task decomposition, prioritization, and deadline control Ability to write clear, structured requirements and work effectively with engineering teams Strong stakeholder management and expectation-setting skills B2 or higher English level for effective communication with an international team Your bonus skills : Experience in Contact Centers / Telesales / Customer Support / Customer Care / Delivery / Operations / Card Production Experience working in large operational organizations with significant frontline staff, such as: delivery services logistics or warehouses couriers or drivers (marketplaces, fintech, e-commerce Experience or understanding of people management, motivation systems, or operational leadership Our ways of working: Innovative Spirit: A commitment to creativity and groundbreaking solutions Honest Feedback: valuing open, transparent communication Supportive Team: a strong, collaborative community Celebrating Achievements: recognizing our wins together High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances Our benefits: Relocation support to Mexico with assistance for the employee and their family Flexible work from our office Healthcare Coverage Education Budget: Language lessons, professional training and certifications Wellness Budget: Mental health and fitness activity reimbursements Vacation Policy: Annual leave and paid sick leave as per applicable policies
Location: United States Workplace: hybrid ELEKS Business Analysis Office is looking for a Solution Business Analyst in Richardson, TX, USA. ABOUT CLIENT The client is among the top-5 health insurance companies in the US. They are dedicated to expanding access to high-quality, cost-effective health care and equipping their members with information and tools so they can make the best health care decisions for themselves and their families. REQUIREMENTS 8+ years of Business Analyst experience in enterprise application development projects Experience with application modernization or migration initiatives Strong skills in requirements elicitation, process modeling, and documentation Ability to translate business needs into functional and technical requirements Advanced level of English Hybrid working arrangement: 2–3 days per week in the office RESPONSIBILITIES Gather, document, and manage business, functional, and reporting requirements Analyze existing VB.NET application workflows and translate them into future-state business and functional requirements Collaborate with business stakeholders, developers, QA teams, and solution architects throughout the migration lifecycle Define user stories, business process flows, use cases, and acceptance criteria Support the migration of Crystal Reports to Cognos BI, including requirements gathering, report analysis, and validation Support UAT planning and execution, coordinate testing activities, and facilitate issue resolution Facilitate requirements-gathering workshops and stakeholder review sessions
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Настроить подбор-Сбор данных, систематизация и подготовка отчетов и полное ведение отчетов для внутренних и внешних заказчиков агентства. -Автоматизация рутинных задач, отчетов.
Location: Almaty, Kazakhstan Workplace: hybrid We’re looking for a Safety Governance Analyst to help make safety at inDrive measurable, consistent and auditable. You’ll map how safety processes really work across markets, test them through structured sampling and QA, and turn findings into clear standards, fixes and reporting. It’s a hands-on role for someone who is equally comfortable writing a SQL query, drawing a process map and drafting a procedure. Key Responsibilities Map end-to-end safety processes, including incident intake, case handling, escalations and driver/rider actions, using BPMN or Lean methods, and identify gaps, risks and inefficiencies Design and run QA and sampling reviews of safety cases and controls: define sample sizes, review criteria and scoring Log findings, agree remediation actions with process owners, and track them to closure Maintain the risk-acceptance register: log each entry, confirm the named acceptor and rationale, record sunset and review dates, and track entries falling due for review Build and maintain the safety governance report pack using AI/automation tools, independently and on a regular cadence Check safety data quality and flag inconsistencies in how incidents are classified and counted Run root-cause analysis on safety trends and recurring findings, and propose practical process improvements Skills, Knowledge & Expertise 3+ years in safety operations, trust & safety quality assurance or process excellence Practical knowledge of sampling and QA methodology, plus findings and remediation tracking Strong SQL skills and experience with a BI tool (Tableau, Data Studio / Looker Studio or similar); you can build a full report pack on your own Hands-on AI mastery with Claude: you can quickly build clear visualisations and storylines that explain complex safety risks in simple terms to any audience Experience with process notation (BPMN or other) Ability to write clear, structured standards and procedures A structured, detail-oriented approach and confidence presenting findings to stakeholders Strong interpersonal skills: you stay calm and attentive in difficult conversations, can deliver unwelcome QA findings to process owners, and persuade teams outside your authority to act on them Fluent English Strong plus: Experience in ride-hailing, mobility, delivery or another business with offline safety risks A certificate in data analytics Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.
- Design business processes, workflows, and system requirements. - Collaborate with developers and stakeholders.
Assist clients on all inquiries via live chat or email. Ensure efficient and excellent customer service experience provided.
Location: Москва Мы развиваем платформу управления операционными рисками для компаний Группы Сбера. Это enterprise-система, которой уже пользуются сотни сотрудников, а в ближайшее время количество пользователей вырастет до тысяч.Но наша команда делает не только классический продукт. Мы создаём и развиваем ИИ-агентов, которые работают с реальными бизнес-задачами: * агент оценки операционных рисков по документам * агент оценки рисков использования ИИ-агентов * агент оценки рисков поведения * ИИ-аналитик и методолог в чате. Backend: Java, Python Frontend: React 19, MobX Data: PostgreSQL AI: Qwen, GigaChat, LLM-based agents Интеграции: REST, gRPC, Kafka и другие корпоративные интеграционные механизмы. Важно уметь читать код, понимать архитектуру решений, разговаривать с разработчиками на одном языке и при необходимости самостоятельно собрать прототип. Обязанности * самостоятельно формировать системные требования * разбирать сложные бизнес и производственные процессы * участвовать в проектировании API и взаимодействия систем * декомпозировать сложные инициативы * готовить технические спецификации * моделировать процессы и взаимодействия * участвовать в архитектурных решениях и поддерживать их актуальность в корпоративной системе архитектурного моделирования * работать вместе с архитектором над техническими решениями * развивать практики работы команды с coding agents * помогать команде правильно формулировать задачи для AI * определять, что имеет смысл делегировать LLM, а где надёжнее реализовать классический алгоритм * экспериментировать с новыми агентскими подходами * внедрять лучшие практики AI-native разработки * измерять эффективность новых подходов через lead time и качество delivery. Требования * опыт 5+ лет в системном анализе или близкой роли * опыт управления командой или людьми * опыт работы с бизнес-заказчиками и сложными стейкхолдерами * умение декомпозировать сложные бизнес-процессы в технические решения * опыт проектирования интеграций и распределённых систем; * уверенное знание SQL * понимание REST / gRPC / событийного взаимодействия * умение работать с архитектурными схемами и технической документацией * способность самостоятельно писать системные требования и участвовать в проектировании * хорошие навыки коммуникации и переговоров. Мы ожидаем, что ты уже пробовал использовать AI в своей работе и понимаешь потенциал coding agents. Будет большим плюсом опыт работы с: * Claude / Claude Code * Codex * Qwen Code * GitHub Copilot * GigaChat другими AI coding assistants и агентами. Также приветствуется опыт быстрого прототипирования с помощью инструментов вроде Lovable, Claude Designer и аналогов. Необязательно знать конкретный инструмент. Гораздо важнее понимать принцип и хотеть экспериментировать. Условия * работу в команде сильных технических специалистов, которые строили систему с нуля и знают ее до мельчайших деталей * возможность проектировать систему с агентами нового поколения * работу с передовым стеком * достойную заработную плату (оклад + годовой бонус) * уникальную систему обучения Сбера для профессионального и карьерного роста * ипотеку для сотрудников с выгодной ставкой (до 1/3 ставки ЦБ) * современный офис рядом с м. Кутузовская * гибкий график (3 дня в офисе/ 2 дня удалённо) * корпоративный спортзал и зоны отдыха * расширенный ДМС и льготное страхование для семьи * бесплатную подписку СберПрайм+ и скидки на продукты компаний-партнеров * вознаграждение за рекомендацию друзей в команду Сбера.
• 3–5+ лет в бизнес- или системном анализе в fintech, lending или credit risk. • Практический опыт с Ledger-платформами, понимание двойной записи и финансовых сверок.
Location: Philippines Workplace: Remote 🌍 Remote | UTC+8 | Core collaboration hours: 12:00–6:00 PM Manila Time Salmon is a technology-driven financial company building a banking and lending platform across Southeast Asia, starting in the Philippines. We combine global fintech expertise with deep local market knowledge to make financial services simple, accessible, and useful for millions of people across the region. 7M+ app downloads. 2M+ monthly active users. 7,000+ partner stores. US$310M+ raised from leading global investors. Manila-based, globally distributed, and hybrid-first — our team spans 45+ countries. If you want to solve complex problems at scale and impact how millions of people access and manage money, come build with us. Southeast Asia’s fintech moment starts here. About the role: You’ll turn marketing and product data into clear answers on launches, audiences, and acquisition channels, so teams decide faster and put budget where it works. What you’ll do: - Build and maintain analyses, datasets, reports, dashboards, and data pipelines for marketing and product teams. - Interpret trends, performance drivers, and data quality issues behind launches, campaigns, and acquisition. - Work with business, technology, product, and risk teams to turn data needs into insights they can act on. What you’ll own: - Run experiments for product and ad campaign launches, from large releases to small iterations. You’ll design and set them up, calculate the economics, track progress, and analyze results. - Segment our existing customer audience, assess its quality, and enrich segments with additional data and likely customer profiles, then feed them to retargeting, CRM, and other channels. - Run BI reporting: structure the data, keep data quality in check, and make sure every report holds up. - Back up the performance marketing team when data breaks, attribution needs fixing, or the core analysts need extra capacity. - Assess potential acquisition channels, put numbers on ideas and experiments, and pull internal data for go-to-market plans, so launches rely on real figures. - Document definitions, assumptions, data lineage, and recurring outputs so other teams can reuse them. What makes you a strong fit: - 1.5+ years of experience in data analytics - Strong SQL - Hands-on A/B testing experience, including multi-group designs or advanced methods - Close attention to detail - Comfort setting your own priorities and working through unclear requests - Clear communication with stakeholders, acting as a partner to the product team rather than only executing requests What we offer: Ownership and flexibility - Stock option plan — four-year vesting with a 25% cliff after the first year - Fully remote work with core collaboration hours from 12:00 to 6:00 PM Manila time (UTC+8) - Company-provided tools and equipment Health and time off - Medical insurance support for you and your family through co-funding or reimbursement, depending on your location and subject to policy limits - Access to an internal mental health support specialist - 22 vacation days, Philippine public holidays, and 15 sick days Growth and team experience - Opportunities to learn and share your expertise through internal expert meetups, external conferences, speaking opportunities, and industry publications - Company-sponsored trips to Manila to meet and work with your team in person - High-performing teams can earn a dedicated beach house week in Southeast Asia We believe strong teams are built by people with different backgrounds, experiences, and points of view. Salmon is an equal opportunity employer, and we make hiring decisions based on skills, experience, and potential.
Cognition is looking for an Analyst Relations professional to build its analyst relations program and manage analyst evaluations, briefings, and customer references.
Location: Dubai, United Arab Emirates Müller’s Solutions is hiring a Business Analyst to join our team in Dubai. You’ll work with business stakeholders and delivery teams to understand needs, improve processes and turn requirements into effective solutions for our clients. Key Responsibilities Lead requirements workshops and interviews with stakeholders, then document business and functional requirements Analyse current (As-Is) processes, identify gaps and inefficiencies, and design improved (To-Be) processes Write BRDs, FRDs, user stories, acceptance criteria and process maps (BPMN) Act as the link between business users and technical teams through design, build and testing Keep the product backlog prioritised and support sprint planning in Agile teams Plan and coordinate UAT: write test scenarios, support users, and track defects to closure Analyse data and prepare reports and dashboards to support decision-making Manage stakeholder expectations, change requests and scope throughout the project Prepare training materials and user guides, and support go-live and post-implementation reviews and hypercare Support demand intake, release planning and continual improvement of the platform Requirements Requirements Requirements 3+ years of experience as a Business Analyst on IT or digital transformation projects Strong skills in requirements elicitation, documentation and process modelling Hands-on experience writing user stories and working in Agile/Scrum teams Proficiency with tools such as Jira, Confluence, Visio or Lucidchart, and MS Office Data analysis skills; Excel essential, and Power BI or SQL is a plus Excellent communication, facilitation and presentation skills in English; Arabic is a plus Bachelor’s degree in Business, IT, Engineering or a related field Preferred Certifications CBAP / CCBA / ECBA (IIBA) PMI-PBA Certified Scrum Product Owner (CSPO) or PSPO Lean Six Sigma (Green or Yellow Belt)
Location: Espoo; Amsterdam; Lisbon; Valencia; Berlin; Athens; Warsaw Workplace: Hybrid ROLE HIGHLIGHTS: - Geospatial Image Analyst (GEOINT) - Location: EU - Department: Data - Reports to: Senior SAR Image Analyst - Employment type: Permanent - Workplace model: Hybrid - Employment is subject to applicable security screening (incl. SUPO, where required) WHY THIS ROLE MATTERS: As a Geospatial Image Analyst within ICEYE’s Data line of business, you will play a central role in the exploitation and interpretation of Synthetic Aperture Radar (SAR) imagery - with a primary focus on Defence & Intelligence (D&I) applications and use cases. This position is suited for an individual with several years of hands-on experience in geospatial data analysis and image interpretation, who is ready to deepen their expertise in SAR exploitation and operational delivery. You will contribute directly to mission-critical insights by transforming complex radar data into actionable intelligence products. Working closely with our Image Analysis, Sales Engineering, Marketing, Product and Sales teams, you will combine your analytical acumen with advanced geospatial tools - including AI workflows - to provide stakeholders with timely, accurate, and operationally relevant geospatial intelligence. WHO WE ARE ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth. ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system. ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future. Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific. YOUR DAY-TO-DAY RESPONSIBILITIES - Conduct advanced SAR image exploitation and analysis to support D&I use cases such as activity monitoring, change detection and pattern-of-life analysis. - Develop and deliver analytic reports, visualizations, and geospatial products that meet customer requirements and operational standards. - Collaborate with product and delivery teams to define analysis specifications, interpret results, and ensure technical outputs align with needs. - Apply geospatial, remote sensing, and SAR science expertise to enhance ICEYE’s analytical capabilities and data value proposition. - Engage with customers and partners, when required, to explain methodologies, interpret outputs, and support the operational use of ICEYE data. - Stay current with advances in SAR technology, geospatial tools, and D&I analytic tradecraft, incorporating new techniques and insights into daily work. WHAT WE’RE LOOKING FOR Must haves: - 3-5+ years of experience in geospatial analysis, SAR/satellite imagery (electro-optical, thermal, hyperspectral etc) exploitation, or related D&I analytical functions, in defense environment. - Proficient in SAR interpretation, with working knowledge of common geospatial software e.g. QGIS, SOCET GXP, ArcGIS. - Strong understanding of remote sensing and related geospatial principles. - Excellent written and verbal communication skills, with the ability to convey complex analytical findings clearly to technical and non-technical audiences. - Ability to adapt quickly, manage multiple tasks, and thrive in a fast-paced environment. APPLICATION PROCESS - TA Screen; - Hiring Manager Interview; - Practical Task + presentation; - Final Interview with Senior Management. WORKING AT ICEYE At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win. HOW WE WORK (OUR VALUES) Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. - See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins. BENEFITS Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.
Location: Unitedstates At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats - including unstructured data - in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk! Job Summary: Prepare accurate, timely responses to customer security, privacy, compliance, and AI governance questionnaires and inquiries. Coordinate with internal subject matter experts to validate responses and gather supporting documentation. Maintain reusable questionnaire responses and customer-facing compliance materials to improve consistency, accuracy, and turnaround time. Respond to ad-hoc customer requests for audit reports, certifications, policies, and control evidence. Escalate complex or high-risk inquiries appropriately and track trends to identify gaps in documentation or controls. Execute third-party risk assessments across the vendor lifecycle (intake, due diligence, onboarding, periodic review, offboarding). Maintain the vendor inventory and risk tiering. Support vendor risk management by conducting security and privacy assessments, reviewing vendor documentation, identifying potential risks, and tracking remediation activities with business owners. Maintain vendor assessment records and coordinate initial reviews, periodic reassessments, and follow-up activities in accordance with applicable policies and procedures. Support GDPR-related requests by gathering relevant information, maintaining request records, tracking deadlines, and coordinating responses with Legal, Privacy, and other stakeholders. Develop and maintain working knowledge of SAP’s internal privacy, vendor management, policy management, and related governance processes. Help the GRC team navigate applicable requirements, identify process owners, and coordinate required submissions and approvals. Support additional GRC activities based on team priorities, including audit preparation, evidence collection, policy reviews, risk assessments, compliance training, access reviews, and issue tracking. Maintain organized, accurate documentation; communicate progress and blockers; and identify opportunities to simplify and improve GRC processes. Communicate clearly and professionally with customers, vendors, and internal stakeholders at all levels, translating technical and regulatory requirements into plain, accurate language. Support the team where needed, including but not limited to: risk register maintenance, compliance monitoring, security awareness and training tracking, issue management, and GRC tooling administration. Skills You Must Have: Bachelor’s degree in information systems, cybersecurity, business, accounting, or a related field, or equivalent practical experience. At least two years of relevant experience in governance, risk, and compliance; information security; privacy; audit; or third-party risk management. Experience preparing customer security or compliance questionnaire responses and reviewing vendor security and privacy documentation. Working knowledge of common security and compliance frameworks and familiarity with GDPR concepts and privacy request workflows. Experience working in or supporting a cloud, enterprise software, or Software-as-a-Service (SaaS) environment, with an understanding of shared security responsibilities. Strong written and verbal communication skills, including the ability to translate technical information into clear, accurate responses for customers and internal stakeholders. Strong attention to detail, sound judgment, and the ability to manage multiple requests, meet deadlines, and follow through on outstanding items. Ability to collaborate across Security, Legal, Privacy, Product, Engineering, Sales, Procurement, and other business functions. Proficiency with documentation tools, and ticketing or workflow systems, along with the ability to learn new tools and internal processes. Skills That Are Nice to Have Prior experience within SAP or familiarity with SAP’s internal privacy, vendor management, policy management, and compliance processes. Familiarity with Master Data Management (MDM) platforms and the security and privacy considerations associated with managing enterprise data. Experience with trust centers, questionnaire management tools, Jira, ServiceNow, or Confluence. Experience supporting audits or assessments involving SOC 1, SOC 2, ISO 27001, HITRUST CSF, or privacy frameworks. Familiarity with AI governance, AI risk assessments, or customer AI questionnaires. Relevant certifications, such as CISA, CRISC, Security+, CIPP, CIPM, or equivalent credentials. Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Работа с бизнес и системными требованиями, проектирование решений и сопровождение задач от идеи до реализации.
You'll join Salmon's growing People Tech team to speed up automation projects across recruitment, onboarding, and workforce planning.
• Опыт работы бизнес-аналитиком от 5 лет. • Обязательный опыт работы с процессами ITSM: CMDB, SLA, Service Requests.
Location: Remote-Sao Paulo; Remote-Mexico City Workplace: Remote LIFE AT UIPATH The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? YOUR MISSION The Senior Business Analyst (Sr. BA) helps lead complex, cross-functional automation initiatives and drives high-value automation opportunities across the enterprise for Banking and Financial Services Customers. This role operates with a high degree of autonomy and serves as a strategic advisor to business stakeholders, ensuring automation solutions deliver measurable business outcomes aligned to enterprise objectives. The Sr. BA goes beyond documenting processes — they identify transformational automation opportunities, influence solution design decisions, shape change adoption strategies and contribute to reusable assets and best practices that elevate UiPath’s internal automation maturity. WHAT YOU'LL DO AT UIPATH Strategic Opportunity Identification & Business Case Development - Proactively identify and evaluate high-value, cross-functional automation opportunities aligned to enterprise strategy. - Assess feasibility, complexity, scalability, and ROI of automation initiatives. - Define and quantify business cases with measurable outcomes (cost savings, efficiency gains, risk reduction, quality improvement). - Act as a trusted advisor to stakeholders in prioritizing automation initiatives. - Contribute to building and sustaining a robust automation pipeline. Complex Process Analysis & Solution Shaping - Lead end-to-end discovery for complex processes, including detailed As-Is and scalable To-Be designs. - Collaborate with Solution Architects to influence high-level solution architecture decisions. - Ensure requirements are complete, scalable, and aligned to enterprise architecture standards. - Serve as a quality gate for functional documentation (PDD validation and requirement clarity). - Anticipate downstream impacts across systems, integrations, and operating models. Stakeholder Leadership & Influence - Lead workshops with senior stakeholders to shape automation vision and solution direction. - Communicate automation sources of value in business terms tailored to executive audiences. - Navigate ambiguity and resolve complex scope or requirement conflicts. - Act as the primary liaison between business stakeholders, Solution Architects, and Developers. - Guide and mentor junior Business Analysts when applicable. Delivery Oversight & Cross-Functional Collaboration - Partner with Solution Architects and Developers through design, testing, and deployment phases. - Facilitate alignment on scope, acceptance criteria, and business validation. - Independently manage analysis deliverables across multiple initiatives. - Proactively identify risks, interdependencies, and mitigation strategies. - Support Agile ceremonies and facilitate stand-ups as needed. Change Management & Adoption Strategy - Design and implement change management strategies to drive sustainable automation adoption. - Develop stakeholder communication plans that promote “automation-first” mindset. - Identify adoption barriers and implement mitigation strategies. - Ensure business readiness for deployment and post-implementation transition. Platform & Industry Expertise - Maintain strong knowledge of UiPath platform capabilities and emerging automation technologies. - Leverage enterprise application expertise (e.g., Salesforce, Workday, NetSuite, Concur, Coupa, etc.) to identify integration opportunities. - Stay current on automation trends and recommend innovative use cases. - Promote reuse of automation components and blueprint patterns. Knowledge Contribution & Continuous Improvement - Identify and document reusable solutions and process blueprints. - Contribute to best practices, methodologies, and industry points of view. - Develop internal case studies and success stories to promote automation impact. - Drive continuous improvement in BA practices and documentation standards. WHAT YOU'LL BRING TO THE TEAM - 8+ years of experience in business process analysis, operations consulting, or automation initiatives. - Experience working within the Banking and Financial Services Industry - Demonstrated experience in complex, cross-functional process transformation. - Experience with enterprise applications such as Salesforce, Workday, NetSuite, Concur, Coupa, etc. - Strong analytical and conceptual problem-solving skills. - Proven ability to influence senior stakeholders. - Experience working in global, cross-functional environments. - Bachelor’s or Master’s degree in Computer Science, Engineering, MIS, Business, Finance, Accounting, or related field. - Strong English speaking and writing skills are required. Preferred: - Knowledge of UiPath and Agentic technologies. - UiPath Business Analyst certification (Professional level preferred). - Experience in Agile methodologies and JIRA or equivalent collaboration tools. - Experience designing change management strategies. #LI-KS6 Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.