Business Analyst Junior+/Middle [Delivery Platform]

Location: Mexico We’re looking for a Business Analyst to join our Delivery Platform, responsible for production and inventory of Plata cards and distribution it among our ambassadors. This is a business- and operations-heavy role with strong exposure to product development and communication with partners. You’ll work closely with product, analytics, and engineering to build scalable processes, improve efficiency. Challenges that await you : Develop business and operational processes for our Inventory Work deeply with the partners (communicate directly with the factory) Design interfaces and solutions within internal systems Participate in team development Work with the backoffice system Design, document, and maintain operational regulations, workflows, and standards Critically assess incoming requests, identify root causes of problems, and challenge initial assumptions when necessary Own and manage the business backlog: collect requests, structure them, prioritize, and plan delivery Write clear and structured requirements for development teams Define tasks, track progress, and control delivery timelines Work with product analysts to define business and operational metrics, track performance, and measure the impact of changes Monitor and improve key metrics related to delivery efficiency, productivity, and quality Collaborate cross-functionally with Product Managers, Engineers, Analysts, and Operations stakeholders What makes you a great fit : Strong business mindset with hands-on experience in operational environments Proven ability to work with business and product metrics, define KPIs, and use data for decision-making Experience collaborating with product analysts and translating insights into actionable changes Excellent communication skills — confident working with operational teams and senior stakeholders Strong critical thinking: ability to question inputs, identify inconsistencies, and focus on real problems High level of structure and organization — comfortable managing complex processes and multiple streams of work Experience in task decomposition, prioritization, and deadline control Ability to write clear, structured requirements and work effectively with engineering teams Strong stakeholder management and expectation-setting skills B2 or higher English level for effective communication with an international team Your bonus skills : Experience in Contact Centers / Telesales / Customer Support / Customer Care / Delivery / Operations / Card Production Experience working in large operational organizations with significant frontline staff, such as: delivery services logistics or warehouses couriers or drivers (marketplaces, fintech, e-commerce Experience or understanding of people management, motivation systems, or operational leadership Our ways of working: Innovative Spirit: A commitment to creativity and groundbreaking solutions Honest Feedback: valuing open, transparent communication Supportive Team: a strong, collaborative community Celebrating Achievements: recognizing our wins together High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances Our benefits: Relocation support to Mexico with assistance for the employee and their family Flexible work from our office Healthcare Coverage Education Budget: Language lessons, professional training and certifications Wellness Budget: Mental health and fitness activity reimbursements Vacation Policy: Annual leave and paid sick leave as per applicable policies