Business Analyst - Dubai, UAE

Location: Dubai, United Arab Emirates Müller’s Solutions is hiring a Business Analyst to join our team in Dubai. You’ll work with business stakeholders and delivery teams to understand needs, improve processes and turn requirements into effective solutions for our clients. Key Responsibilities Lead requirements workshops and interviews with stakeholders, then document business and functional requirements Analyse current (As-Is) processes, identify gaps and inefficiencies, and design improved (To-Be) processes Write BRDs, FRDs, user stories, acceptance criteria and process maps (BPMN) Act as the link between business users and technical teams through design, build and testing Keep the product backlog prioritised and support sprint planning in Agile teams Plan and coordinate UAT: write test scenarios, support users, and track defects to closure Analyse data and prepare reports and dashboards to support decision-making Manage stakeholder expectations, change requests and scope throughout the project Prepare training materials and user guides, and support go-live and post-implementation reviews and hypercare Support demand intake, release planning and continual improvement of the platform Requirements Requirements Requirements 3+ years of experience as a Business Analyst on IT or digital transformation projects Strong skills in requirements elicitation, documentation and process modelling Hands-on experience writing user stories and working in Agile/Scrum teams Proficiency with tools such as Jira, Confluence, Visio or Lucidchart, and MS Office Data analysis skills; Excel essential, and Power BI or SQL is a plus Excellent communication, facilitation and presentation skills in English; Arabic is a plus Bachelor’s degree in Business, IT, Engineering or a related field Preferred Certifications CBAP / CCBA / ECBA (IIBA) PMI-PBA Certified Scrum Product Owner (CSPO) or PSPO Lean Six Sigma (Green or Yellow Belt)