Safety Governance Analyst

Location: Almaty, Kazakhstan Workplace: onsite We’re looking for a Safety Governance Analyst to help make safety at inDrive measurable, consistent and auditable. You’ll map how safety processes really work across markets, test them through structured sampling and QA, and turn findings into clear standards, fixes and reporting. It’s a hands-on role for someone who is equally comfortable writing a SQL query, drawing a process map and drafting a procedure. Key Responsibilities Map end-to-end safety processes, including incident intake, case handling, escalations and driver/rider actions, using BPMN or Lean methods, and identify gaps, risks and inefficiencies Design and run QA and sampling reviews of safety cases and controls: define sample sizes, review criteria and scoring Log findings, agree remediation actions with process owners, and track them to closure Maintain the risk-acceptance register: log each entry, confirm the named acceptor and rationale, record sunset and review dates, and track entries falling due for review Build and maintain the safety governance report pack using AI/automation tools, independently and on a regular cadence Check safety data quality and flag inconsistencies in how incidents are classified and counted Run root-cause analysis on safety trends and recurring findings, and propose practical process improvements Skills, Knowledge & Expertise 3+ years in safety operations, trust & safety quality assurance or process excellence Practical knowledge of sampling and QA methodology, plus findings and remediation tracking Strong SQL skills and experience with a BI tool (Tableau, Data Studio / Looker Studio or similar); you can build a full report pack on your own Experience with process notation (BPMN or other) Ability to write clear, structured standards and procedures A structured, detail-oriented approach and confidence presenting findings to stakeholders Strong interpersonal skills: you stay calm and attentive in difficult conversations, can deliver unwelcome QA findings to process owners, and persuade teams outside your authority to act on them Fluent English Strong plus: Experience in ride-hailing, mobility, delivery or another business with offline safety risks A certificate in data analytics Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.