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What you’ll do: Own backend architecture across two large-scale microservice platforms (30+ and 25+ services) — from system design and API contracts to data flow and inter-service communication. Drive performance and scalability — identify bottlenecks, design caching strategies, optimize database queries, and ensure the platform handles growing load.

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Own the technical strategy and long-term architecture for Smartsheet’s financial systems ecosystem across ERP, procurement, financial planning, payments, billing, tax, revenue processes, integrations, data, automation, and AI.

175 000 – 290 000 $

Directly manage and nurture a named account list and develop territory and account plans for winning and expanding business with the Commercial segment. Own the renewal and retention strategy for your territory, proactively identifying and mitigating churn risk.

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Location: San Francisco, California Workplace: Hybrid ABOUT SENTRY Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. ABOUT THE ROLE Sentry’s AI capabilities span infrastructure, product features, design, and data ingestion. We’re hiring a Senior Technical Program Manager to connect this work across teams, helping them make decisions, manage dependencies, and deliver a cohesive product experience. Our AI/ML team is building a modular platform for model routing, agent execution, and evaluations. Issues Platform owns customer-facing experiences such as issue details, activity feeds, and notifications. Product Design shapes how these experiences work together, while Ingest provides the underlying data pipeline. You’ll lead the program across these teams: clarifying ownership, sequencing work, managing integration risks, and coordinating release readiness. You’ll partner with team leads to connect their plans and resolve gaps between roadmaps. You’ll also improve how engineering changes reach teams across Engineering, Product, and Design, along with Documentation and Support. Your goal is a lightweight process giving partners the information and preparation time they need before changes reach customers. You’ll join an early TPM team and help shape how the function works at Sentry. Success means helping teams deliver together through technical judgment, clear communication, and practical coordination. This role is based in San Francisco, with three days per week in the office. WHAT YOU’LL DO AI DELIVERY - Connect roadmaps across AI/ML, Issues Platform, Product Design, and Ingest into a shared delivery plan. - Sequence platform capabilities, product features, and design work so teams address dependencies before they delay a release. - Help teams assign accountable owners, resolve open decisions, and communicate commitments. - Partner with engineering and product owners to define release readiness, including evaluation results, staged rollouts, eligibility, and access requirements. - Bring ingestion and reliability dependencies into roadmap discussions so teams understand the risks behind delivery commitments. - Drive risk mitigation with clear owners, contingency plans, and timely escalation. - Give teams and leadership an accurate view of progress, dependencies, decisions, and risks. CHANGE READINESS - Build a lightweight process for identifying changes affecting other teams, notifying partners, and confirming readiness before release. - Include documentation and support preparation in delivery planning, starting with AI features. - Establish concise updates showing what is changing, when, and who needs to act. - Review communication and readiness gaps with the teams involved, then improve the process. - Keep the effort proportional to the change and remove steps which don’t improve delivery. HOW YOU WORK - You help teams bring structure to complex programs with unclear ownership or no established process. - You listen to different perspectives, make tradeoffs visible, and help teams resolve competing priorities. - You engage with technical details and connect architectural decisions to delivery risks and product outcomes. - You raise risks early, propose practical responses, and follow through. - You adapt processes to teams’ needs and simplify them when the value is unclear. - You respect team ownership while helping cross-team decisions reach resolution. - You share information clearly so partners have the context they need to contribute. QUALIFICATIONS - Experience leading complex technical programs from problem definition through launch. - Experience coordinating delivery across multiple engineering teams with separate roadmaps and leadership. - Technical understanding to review design proposals, discuss architectural tradeoffs with engineers, and identify integration risks and downstream effects. - A track record of managing dependencies, driving risk mitigation, and adapting plans as conditions change. - Experience creating or improving processes which teams adopted and sustained. - Clear written communication, including program updates, decision records, and escalations with explicit next steps. - Experience building alignment across engineering, product, and design through sound judgment and follow-through. Relevant experience might come from technical program management, software engineering, or another role involving ownership of cross-team technical delivery. PREFERRED EXPERIENCE - Shipping AI/ML or LLM-backed features, including evaluations, quality checks, and staged rollouts. - Partnering with product design to coordinate design and engineering work. - Working with data pipelines, ingestion, or streaming infrastructure. - Building developer tools or technical B2B products. - Improving release communication across engineering, documentation, and support. Experience in every preferred area is not required. TEAM PRINCIPLES - Make work visible. Keep plans, ownership, decisions, and next steps clear and current. - Raise risks early. Give teams time to respond before delivery is affected. - Reduce friction. Build practices which help teams get work done. - Respect ownership. Support informed decisions and help accountable owners resolve open questions. - Keep partners informed. Communicate changes to scope, timing, and readiness before they affect others. The base salary range Sentry reasonably expects to pay for this position is $150,000 to $240,000 USD. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs. EQUAL OPPORTUNITY AT SENTRY Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io. Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.

Location: San Francisco, California Workplace: Hybrid ABOUT SENTRY Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. ABOUT THE ROLE You’ll own AI-assisted coding within Sentry’s Platform Engineering organization, building the systems and workflows AI coding agents need to contribute reliably to our codebase. Your work will span engineering teams, with Developer Infrastructure as your home base. Your first focus will be making internal developer systems accessible to agents. Many workflows currently depend on human interaction through a UI. You’ll identify the most valuable gaps, expose those capabilities through APIs, and connect tools such as Claude Code to complete development workflows. From there, you’ll improve the quality of AI-generated pull requests and automate recurring engineering work, including dependency upgrades, minor bug fixes, and maintenance. You’ll build the context and execution environment agents need: relevant repository information, tools and permissions, state management, tests, logs, recovery mechanisms, and evaluations. You’ll partner with engineers across Sentry to understand where agents succeed, where they fail, and which changes improve the development process. This role combines technical direction with hands-on implementation, from choosing the problems to solve through building, measuring, and improving the solutions. This role is based in San Francisco, with three days per week in the office to work closely with Platform teams and engineering leadership. WHAT YOU’LL DO - Set priorities for AI-assisted development at Sentry, using engineer feedback and workflow data to identify where agents would provide the most value. - Make internal developer systems accessible through APIs and build integrations enabling agents to complete workflows across those systems. - Build context systems and agent execution tooling, including tool access, permissions, checkpoints, retries, and logging. - Develop automated checks, evaluations, and feedback loops to improve the correctness, maintainability, and review readiness of AI-generated pull requests. - Automate recurring work such as security dependency upgrades, minor bug fixes, and routine maintenance. - Improve supporting developer workflows, including issue triage and CI/CD, where they limit agent effectiveness or create repetitive work for engineers. - Lead changes across engineering teams, build agreement on priorities, and measure whether the tools reduce manual work and improve delivery. HOW YOU WORK - You’ve used AI coding agents on real development work and have informed views on their strengths, limitations, and failure modes. - You bring structure to ambiguous problems, choose a practical starting point, and follow through on delivery. - You move comfortably between infrastructure, backend systems, and developer tooling. - You know when to build, integrate an existing tool, involve another team, or stop work with limited value. - You combine data with direct feedback from engineers to assess whether a solution improves their work. - You explain technical tradeoffs clearly and build alignment across teams and senior leadership. QUALIFICATIONS - 10+ years of software engineering experience, including hands-on ownership of production systems. - Experience building developer tools, infrastructure, or automation used by engineering teams, such as CI/CD systems, internal APIs, code review tooling, or agent workflows. - Hands-on experience using AI coding tools and agents, with an understanding of how context, tool access, and validation affect their output. Prior machine learning experience is not required. - Strong software engineering and system design fundamentals, including experience building reliable integrations across systems. - A track record of leading cross-team technical initiatives from problem definition through implementation and adoption. - Clear written and verbal communication, including explaining technical decisions and recommendations to senior engineering leaders. NICE TO HAVE - Experience building agent harnesses, context systems, evaluations, or automated pull request workflows. - Experience with code review tooling, static analysis, or automated testing. - Experience measuring and improving developer experience or engineering productivity. - Experience with large-scale distributed systems or monolith decomposition. - Public contributions to developer tooling or AI-assisted development projects. The base salary range that Sentry reasonably expects to pay for this position is $220,000 to $400,000 USD, plus an annual performance bonus of up to 15% of base salary. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs. EQUAL OPPORTUNITY AT SENTRY Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io. Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.

The Role We're looking for a highly technical, detail-oriented QA Engineer to lead quality across our government products, billing product, and the products we sell to childcare providers. You'll bring the technical depth to understand complex systems and the attention to detail to catch problems before our customers do.

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About the role You are an architect for quality with the vision to define and build QA processes for any sort of app. You can work at any company in the world, but you choose us because you want to use your versatility and "nose for bugs" to solve new and interesting challenges.

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Responsibilities Analyze requirements and acceptance criteria before development starts, and raise the ambiguities and edge cases that are cheaper to find at that stage. Design, document, and maintain test cases and test plans, keeping them traceable from requirement to case to result to defect.

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Location: London Workplace: Remote WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! WHY THE COHERE TPM ROLE? As our Generative Machine Learning organization has continued growing, we are looking for more Technical Program Managers to join the team! At Cohere, TPMs are pivotal to our success, being seen as operational experts specializing in cross-functional efforts. Great TPMs at Cohere are well-rounded, executing with precision at the tactical level, while partnering with senior leaders and shaping the big picture at a strategic level, and the opportunities are endless in growing the scale and impact of their work. Cohere’s TPMs would often be described as organized, execution-oriented, pragmatic leaders who are adaptable to the needs of the company and the programs they lead. As a reward for the depth and breadth of expertize that you bring to the table, you will get to work alongside some of the most talented AI researchers and industry experts in the world on building cutting edge AI technology. No day will be the same as the one before, and the dynamic high growth environment will be absolutely perfect for anyone excited about solving novel problems, bringing structure to oftentimes chaotic and fast-paced environments, and ambitious about scaling their own impact and growth alongside the company! Please note: While we are remote-first and accept candidates from all over the world, we are highly prioritizing hiring for people who are within 1-2 hours of British Standard Time (BST). AS A MACHINE LEARNING TECHNICAL PROGRAM MANAGER, YOU WILL: - Establish, improve, and scale foundational processes that allow the Generative Modeling teams to execute better, faster, and more predictably - Scale the operational capacity and effectiveness of the Modeling TPM team in collaboration with the Modeling TPM lead to ensure the function can remain lean and effective during a period of the program portfolio complexity and size continuing to rapidly increase - Flexibly adapt to the needs of the company, programs, and the team from tackling long-horizon programs that can span quarters or even years to jumping onto often highly ambiguous short-term challenges that can have company-wide impact - Partner directly with leaders within and outside of the Modeling organization on efforts to design, train and improve our core generative models - Lead cross-functional, oftentimes company-wide programs and strategic initiatives, collaborating and coordinating with cross-functional teams such as Product, Engineering, Legal, Platform, Infra, Policy, and Finance - Operate as an organizational expert in improving engineering execution rigor and operations on the ground, while contributing to the strategic layer in areas such as long-term strategic planning with senior modeling leadership - Map out dependencies and risks, and ensure that cross-functional execution across the program runs smoothly, communicating status with non-technical and technical stakeholders and senior management - Both own and enable a useful communication flow of priorities, ideas, and knowledge throughout and beyond the Modeling organization in line with your programs - Respond quickly to program-level changes, clarifying new scope, and managing resource needs in response to evolving priorities YOU MAY BE A GOOD FIT IF YOU HAVE: - 5-10 years as a Technical Program Manager AND 5+ years of experience working directly on AI/ML. Strong preference for candidates that have worked directly in building foundation models. - In-depth knowledge of machine learning, particularly when it comes to Natural Language Processing & Large Language Models (LLMs). Bonus points for experience with Multimodal AI. - Experience with working in a chaotic, fast paced, low structure environment. We need someone who is pragmatic, can roll up their sleeves when needed, and can function at the tactical and strategic level to do whatever it takes to make Cohere’s models succeed - Personal hands-on understanding of the unique challenges of managing projects and programs in the AI/ML development space as opposed to traditional software program management - Managed projects & programs requiring a strong general business acumen, such as coordinating with Finance on reporting needs or Policy on regulatory compliance matters — the broader your experience beyond ML technical program management, the better! - (optional, but preferred) Have technical experience in a hands-on capacity. We don’t necessarily need someone with hands on experience training models, but you need to feel comfortable sitting in the same rooms with some of the best researchers in the world, working on highly complex, cutting edge ML problems If some of the above - other than the ML TPM experience - doesn’t line up perfectly with your experience, we still encourage you to apply! If you consider yourself a thoughtful worker, a lifelong learner, and a kind and playful team member, Cohere is the place for you. We welcome applicants of all kinds and are committed to providing both an equal opportunity process and work environment. We value and celebrate diversity and strive to create an inclusive work environment for all. FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.

As a Commercial Partnerships & Operations Director, you will: Lead high-priority commercial initiatives: Own the execution of high priority cross-functional programs by defining project plans, tracking milestones, mitigating risks, resolving dependencies, and ensuring timely delivery of strategic outcomes.

150 000 – 195 000 $

Partner with 2-3 Account Executives & support multiple active customer opportunities across our growing Enterprise segment, proactively communicating with stakeholders to ensure on-time solution delivery. Guide customers through the evaluation process of Webflow ensuring that our solution meets key business objectives and technical requirements.

182 000 – 245 000 $

As a Chairman Programs Lead, you will: Architect Strategic Programs:

160 000 – 190 000 $

Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage, troubleshoot, and close issues efficiently. Make our AI powered tooling even better by documenting common issues, fixes, and processes to build out our internal knowledge base.

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Location: United States Workplace: Remote 1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Apono is now part of 1Password https://1password.com/. Together, we’re shaping the future of identity security for humans, machines, and AI agents. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. We deliver just-in-time, just-enough access governance, unleashing productivity without compromising security. If you’re excited to work alongside a team of curious, driven individuals and solve hard problems at scale, come join us and help build a safer, simpler digital future for everyone. Artificial intelligence (AI) agents are becoming part of enterprise infrastructure—requesting access, handling credentials, interacting with production systems, and acting on behalf of people. As Senior Product Marketing Manager, Agentic Identity Security, you’ll shape how organizations understand and address this emerging security challenge. You’ll build the narrative, positioning, and market-entry strategy for Apono as part of 1Password, bringing fresh perspective to an evolving product and category while turning strategy into action. How we’re using AI today On the Marketing team, we’re growing our AI capability together and redesigning how work gets done. We’ve built agents to improve workflows focused on competitive intelligence, content creation, and campaign planning, helping us stay sharp, reduce context-switching, and surface the right information at the right time. AI helps us coordinate, execute, and uncover insights faster so we can spend more time on what’s most important: performance, judgement, and driving the future of 1Password. This is a remote opportunity within the US. What we're looking for: - Bring experience in cybersecurity, deep technology, or business-to-business (B2B) software, with an understanding of technical buyers and complex markets. - Bring a clear strength in product marketing, such as product launches, market-entry strategy, positioning, messaging, or narrative development. - Think strategically while staying close to execution, turning ambiguous opportunities into clear priorities, plans, and outcomes. - Work proactively and take ownership by identifying what needs to be done, building alignment, and moving the work forward. - Communicate with clarity and confidence with executive, product, engineering, sales, and marketing audiences. - Use AI tools and agents thoughtfully to improve research, planning, messaging, and workflow scale while maintaining sound judgment and a human point of view. - Preferred: Have experience shaping an emerging category or working in a high-growth or changing organization. What you can expect: - Define the narrative and market-entry strategy for Apono’s next chapter as part of 1Password. - Evaluate existing positioning and messaging, preserve what remains valuable, and evolve what no longer reflects the product or market. - Build deep understanding of customers, personas, use cases, market dynamics, and the challenges organizations face as AI agents interact with enterprise infrastructure. - Own messaging, product marketing strategy, launch planning, sales enablement, and the content direction that supports them. - Partner closely with senior product, engineering, marketing, sales, and go-to-market leaders to connect strategy across the business. - Bring ideas from strategy through execution, using customer and market feedback to refine the story and priorities. - Help shape the capabilities and resources the product marketing function needs as the business grows. The annual base salary for this role is between $152,000 USD and $220,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.   This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: New York; San Francisco Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We're looking for an experienced recruiter to help us scale our marketing org. You'll work closely with hiring managers and marketing leadership to build out the team across every function, from product marketing and demand gen to content, brand, and events. You'll own ambitious hiring goals and get deep on our product and the AI infrastructure space, so you can speak credibly to candidates about what we build and why it matters. RESPONSIBILITIES - Full-cycle recruiting: Own Marketing's hiring goals and process, from role kickoff through offer acceptance - Sourcing: Work with hiring managers to define what "excellent" looks like for each role, then build pipelines through targeted sourcing and creative outreach - Candidate experience: Partner closely with recruiting coordination on delivering an exceptional candidate experience, from first reach out to offer close - Process improvement: Refine and scale our recruiting process to move faster while keeping a high bar REQUIREMENTS - 3+ years of full-cycle recruiting experience, ideally at a fast-growing startup with big headcount goals - Experience hiring across marketing functions (e.g. product marketing, demand gen, growth, content, brand, events) - Experience recruiting for a technical product, ideally developer tools, infrastructure, or AI - Ownership mindset: you take responsibility for a team's hiring goals and fix what's slowing you down - Strong organization, with the ability to run multiple searches at once - Clear, direct written and verbal communication BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Location: Remote Workplace: Remote Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform. More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote. We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next. THE ROLE Kit is growing, and so are the legal complexities of our business. We're looking for a Senior Legal Counsel to help us navigate them with clarity, speed, and commercial savvy. You'll serve as in-house legal subject matter expert, partnering closely with the executive team to lead product legal strategy and execution—especially around privacy, data, AI and compliance, commercial contracts, customer security requirements, and scalable legal support for our teams. A key focus will be helping Kit respond to a growing volume of privacy questions—particularly as one of our newer products, Subscriber Signals https://kit.com/features/signals, evolves by building practical, repeatable systems that provide timely and consistent guidance at scale. You'll help shape the legal backbone of a fast-moving tech company with multiple revenue streams—including SaaS, digital commerce, paid reccomendations, and advertising—and a rapidly growing platform for creators. To advise the business effectively, you'll develop a deep understanding of Kit, SparkLoop https://sparkloop.app/, Subscriber Signals, and how creators get value from our connected ecosystem of apps and tools. You'll be at the center of complex, cross-functional problems where product, business, and legal strategy meet—all in service of helping creators build more valuable businesses.   YOUR SUPPORT SYSTEM You'll report to our Chief Operating Officer, Brian Bevel https://www.linkedin.com/in/brian-bevel-92895ba/, and partner regularly with leaders across product, sales, finance, and people operations. You'll own our core legal work in-house, reduce the need for outside counsel, and know when specialized outside counsel is truly needed.   WHAT YOU'LL DO - First week: Get up to speed on our business model, current goals, and products. Learn about the product, SparkLoop, Subscriber Signals, and how creators get value from our connected ecosystem of apps and tools. Meet key internal stakeholders and our external counsel. Review our most common legal agreements, privacy questions, and customer security requests to assess where we have risk, opportunity, ambiguity, or recurring work that can be handled more efficiently. - First month: Get your arms around active data processing, privacy, AI, and other legal initiatives, and build a "what's on deck" view of upcoming legal needs. Map the recurring privacy support questions arising across Kit—particularly around Subscriber Signals, and begin designing a scalable intake, guidance, and escalation system. Partner with Sales, Sponsorships, Security, Product, and Engineering to move faster without cutting corners. Take ownership of GDPR and data compliance vetting and establish a clear process for responding to customer security questionnaires. - First six months: You’re the go-to partner for legal considerations across the business, particularly for our product, engineering, security, and GTM teams. Build scalable systems—such as playbooks, templates, intake processes, and self-service guidance—for answering recurring privacy, data-use, and compliance questions. Partner throughout the product lifecycle on initiatives and feature releases, with particular attention to Subscriber Signals and our connected ecosystem of products. Prioritize our biggest legal risks, reduce unnecessary reliance on outside counsel, and streamline legal workflows to increase speed, confidence, and self-service. - First year: Help Kit operate at a higher level of legal maturity across privacy, compliance, product counsel, commercial contracts, and security support. Establish durable systems that allow teams to answer common questions independently while escalating higher-risk matters appropriately. Help us treat privacy, data, and compliance as strategic enablers—not just boxes to check—and significantly reduce our reliance on outside counsel for work we can handle effectively in-house.     WHAT WILL S.E.T. YOU UP FOR SUCCESS   Skills - Deep expertise in data, compliance, and product—this is where you'll spend most of your time. - Strong ability to navigate U.S. and European data privacy laws (e.g., GDPR, CCPA), including familiarity with data controller vs. processor distinctions and how they shape vendor and product decisions. - Ability to translate privacy and compliance requirements into scalable playbooks, templates, intake processes, and self-service guidance - Experience supporting customer security questionnaires and partnering effectively with security, sales, product, and engineering teams - Familiarity with SOC 2 Type II and the legal, privacy, and customer requirements associated with it, even if you haven't directly owned a certification process - Understanding of intellectual property law, especially related to brand, content, and software - Understanding of commercial contracts—you'll become the go-to person for these at Kit. - Clear communicator and trusted advisor—able to simplify complexity and help others make informed decisions Experiences - Experience as in-house counsel at a tech company or serving a tech portfolio at a top-tier firm that's well-known for their work with startups (e.g., Fenwick & West, Cooley) - J.D. from an accredited law school in the United States - Active member in good standing of a State Bar Association Traits - Strategic thinker who sees legal as a lever, not a blocker - Deeply curious and business-oriented—you start by understanding the goals, then explore the smartest paths to get there. - Collaborative partner who can navigate conflict productively - Deep belief that creator success is our success—you consider both Kit and our customers in every recommendation - A "how might we" problem-solver who finds creative, business-aligned paths through legal challenges   WHAT WON'T SET YOU UP FOR SUCCESS - Needing a team of in-house peers or co-counsel to pressure-test every decision—you'll be our sole in-house legal expert, with outside counsel available as needed - A strongly risk-averse or "no-before-yes" mindset—we need you to help us move, not just stop us from tripping - Thinking in a legal vacuum—if you're not factoring in our goals, numbers, or creators, your advice won't land - Struggling with speed or ownership—if you prefer long timelines or wait to be told what to do, this won't be the right environment. We move quickly and expect people to take initiative, spot problems, and drive solutions.   WORKING HOURS AND LOCATION We're 100% remote with team members across the globe. For this role, we're looking for someone located in the United States.   COMPENSATION + PERKS + BENEFITS Kit has standardized salaries based on position, no matter where you live. This role is an individual contributor level 4 ($227,000) or 5 ($252,000). Our other perks and benefits include:   PERKS + BENEFITS INCLUDE: - Profit Sharing https://www.linkedin.com/feed/update/urn:li:activity:7454911054947688448/ - Kit equity - 401k with a 5% match - We cover up to $2,100 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna - $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget - Individual learning + development budget ($3,500/year) - Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups - Gender affirming benefits - Childcare benefit up to $3,000 annually through JOON - Twenty (20) days of paid time off during each year of employment - Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work - Ten (10) paid holidays a year - Two weeks of paid sick time each year, including mental health + well being days - Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year - Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months - Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period - Four-week, paid sabbatical after five years with the team - Fantastic in-person or virtual retreats with the team twice a year   HOW TO APPLY We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process: 1. A phone screen with our recruiter (30 min) 2. Hiring manager interview (45 min) 3. Take-home assignment 4. Panel interview with cross functional stakeholders (60 min)   We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context. Kit is an equal opportunity employer We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply. Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Location: Remote Workplace: Remote Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform. More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote. We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next. THE ROLE Kit is growing, and so are the legal complexities of our business. We're looking for a Senior Legal Counsel to help us navigate them with clarity, speed, and commercial savvy. You'll serve as in-house legal subject matter expert, partnering closely with the executive team to lead product legal strategy and execution—especially around privacy, data, AI and compliance, commercial contracts, customer security requirements, and scalable legal support for our teams. A key focus will be helping Kit respond to a growing volume of privacy questions—particularly as one of our newer products, Subscriber Signals https://kit.com/features/signals, evolves by building practical, repeatable systems that provide timely and consistent guidance at scale. You'll help shape the legal backbone of a fast-moving tech company with multiple revenue streams—including SaaS, digital commerce, paid reccomendations, and advertising—and a rapidly growing platform for creators. To advise the business effectively, you'll develop a deep understanding of Kit, SparkLoop https://sparkloop.app/, Subscriber Signals, and how creators get value from our connected ecosystem of apps and tools. You'll be at the center of complex, cross-functional problems where product, business, and legal strategy meet—all in service of helping creators build more valuable businesses.   YOUR SUPPORT SYSTEM You'll report to our Chief Operating Officer, Brian Bevel https://www.linkedin.com/in/brian-bevel-92895ba/, and partner regularly with leaders across product, sales, finance, and people operations. You'll own our core legal work in-house, reduce the need for outside counsel, and know when specialized outside counsel is truly needed.   WHAT YOU'LL DO - First week: Get up to speed on our business model, current goals, and products. Learn about the product, SparkLoop, Subscriber Signals, and how creators get value from our connected ecosystem of apps and tools. Meet key internal stakeholders and our external counsel. Review our most common legal agreements, privacy questions, and customer security requests to assess where we have risk, opportunity, ambiguity, or recurring work that can be handled more efficiently. - First month: Get your arms around active data processing, privacy, AI, and other legal initiatives, and build a "what's on deck" view of upcoming legal needs. Map the recurring privacy support questions arising across Kit—particularly around Subscriber Signals, and begin designing a scalable intake, guidance, and escalation system. Partner with Sales, Sponsorships, Security, Product, and Engineering to move faster without cutting corners. Take ownership of GDPR and data compliance vetting and establish a clear process for responding to customer security questionnaires. - First six months: You’re the go-to partner for legal considerations across the business, particularly for our product, engineering, security, and GTM teams. Build scalable systems—such as playbooks, templates, intake processes, and self-service guidance—for answering recurring privacy, data-use, and compliance questions. Partner throughout the product lifecycle on initiatives and feature releases, with particular attention to Subscriber Signals and our connected ecosystem of products. Prioritize our biggest legal risks, reduce unnecessary reliance on outside counsel, and streamline legal workflows to increase speed, confidence, and self-service. - First year: Help Kit operate at a higher level of legal maturity across privacy, compliance, product counsel, commercial contracts, and security support. Establish durable systems that allow teams to answer common questions independently while escalating higher-risk matters appropriately. Help us treat privacy, data, and compliance as strategic enablers—not just boxes to check—and significantly reduce our reliance on outside counsel for work we can handle effectively in-house.     WHAT WILL S.E.T. YOU UP FOR SUCCESS   Skills - Deep expertise in data, compliance, and product—this is where you'll spend most of your time. - Strong ability to navigate U.S. and European data privacy laws (e.g., GDPR, CCPA), including familiarity with data controller vs. processor distinctions and how they shape vendor and product decisions. - Ability to translate privacy and compliance requirements into scalable playbooks, templates, intake processes, and self-service guidance - Experience supporting customer security questionnaires and partnering effectively with security, sales, product, and engineering teams - Familiarity with SOC 2 Type II and the legal, privacy, and customer requirements associated with it, even if you haven't directly owned a certification process - Understanding of intellectual property law, especially related to brand, content, and software - Understanding of commercial contracts—you'll become the go-to person for these at Kit. - Clear communicator and trusted advisor—able to simplify complexity and help others make informed decisions Experiences - Experience as in-house counsel at a tech company or serving a tech portfolio at a top-tier firm that's well-known for their work with startups (e.g., Fenwick & West, Cooley) - J.D. from an accredited law school in the United States - Active member in good standing of a State Bar Association Traits - Strategic thinker who sees legal as a lever, not a blocker - Deeply curious and business-oriented—you start by understanding the goals, then explore the smartest paths to get there. - Collaborative partner who can navigate conflict productively - Deep belief that creator success is our success—you consider both Kit and our customers in every recommendation - A "how might we" problem-solver who finds creative, business-aligned paths through legal challenges   WHAT WON'T SET YOU UP FOR SUCCESS - Needing a team of in-house peers or co-counsel to pressure-test every decision—you'll be our sole in-house legal expert, with outside counsel available as needed - A strongly risk-averse or "no-before-yes" mindset—we need you to help us move, not just stop us from tripping - Thinking in a legal vacuum—if you're not factoring in our goals, numbers, or creators, your advice won't land - Struggling with speed or ownership—if you prefer long timelines or wait to be told what to do, this won't be the right environment. We move quickly and expect people to take initiative, spot problems, and drive solutions.   WORKING HOURS AND LOCATION We're 100% remote with team members across the globe. For this role, we're looking for someone located in the United States.   COMPENSATION + PERKS + BENEFITS Kit has standardized salaries based on position, no matter where you live. This role is an individual contributor level 4 ($227,000) or 5 ($252,000). Our other perks and benefits include:   PERKS + BENEFITS INCLUDE: - Profit Sharing https://www.linkedin.com/feed/update/urn:li:activity:7454911054947688448/ - Kit equity - 401k with a 5% match - We cover up to $2,100 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna - $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget - Individual learning + development budget ($3,500/year) - Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups - Gender affirming benefits - Childcare benefit up to $3,000 annually through JOON - Twenty (20) days of paid time off during each year of employment - Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work - Ten (10) paid holidays a year - Two weeks of paid sick time each year, including mental health + well being days - Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year - Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months - Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period - Four-week, paid sabbatical after five years with the team - Fantastic in-person or virtual retreats with the team twice a year   HOW TO APPLY We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process: 1. A phone screen with our recruiter (30 min) 2. Hiring manager interview (45 min) 3. Take-home assignment 4. Panel interview with cross functional stakeholders (60 min)   We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context. Kit is an equal opportunity employer We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply. Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Location: Spain; Romania; Hungary; Bulgaria; Portugal; Slovakia; Poland; Estonia Workplace: Remote ✨ ONE PLATFORM, A WHOLE WORLD OF OPPORTUNITY The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere. We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing: - Ranked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies https://www.oysterhr.com/library/oyster-hr-named-10-of-americas-top-worktech-companies-of-2026-by-time - Named one of America's Greatest Startup Workplaces 2026 https://www.oysterhr.com/library/oyster-2026-newsweek-award by Newsweek - A G2 Spring 2026 Leader https://www.oysterhr.com/library/oyster-named-best-roi-for-any-global-employment-platform-for-g2-spring-2026 across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance - The only B Corp-certified global employment platform ~ independently verified since 2023 Two of those rankings measured our business impact from the outside. One measured how our own people feel about working here. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. They're the same one. And we're just getting started. If you want to do the best work of your career alongside people who care as much as you do, we'd love for you to apply. Location: While this position is posted in a specific region, all of Oyster’s positions are fully remote, and you can work from home. Forever. To create the best experience for our new hire, this role requires that you be based within UTC -1 to UTC +3 In this highly strategic and cross-functional role, you’ll own and evolve Oyster’s global network of external payroll partners and core compliance providers that underpins end-to-end payroll delivery across our markets. Operating with a primary focus (~80%) on core multi-country payroll delivery, vendor accuracy, calendar adherence, and operational controls, alongside secondary oversight (~20%) of specialized Compliance vendors, you’ll ensure our partners deliver scalable, high-quality, and fully compliant solutions that enable our customers to hire anyone, anywhere. You’ll combine commercial acumen, operational excellence, regulatory monitoring, and strong relationship management to drive vendor performance, execute risk assessments, resolve complex payroll escalations, and continuously strengthen our global partner ecosystem. From leading commercial negotiations, compliance tracking, and governance frameworks to identifying new partner opportunities and ensuring alignment with local legal and statutory payroll standards, you’ll play a critical role in shaping how Oyster delivers global employment solutions at scale. This role is ideal for someone who thrives in ambiguity, enjoys solving complex operational challenges, and can confidently influence stakeholders internally and externally. You are commercially minded, data-driven, solutions-oriented, and energized by building strong partnerships that create long-term business impact. Key Responsibilities - Act as the Subject Matter Expert and primary operational and commercial owner for Oyster's strategic multi-country payroll partners worldwide. - Maintain deep operational mastery of end-to-end payroll delivery workflows, cut-off calendars, variance analysis, Gross-to-Net (GTN) calculations, statutory filings, and failure modes across key markets - Partner with internal Pay & Payroll operations teams to monitor partner SLA compliance, data payload delivery, and payroll cut-off adherence - Proactively evaluate vendor capacity, operational readiness, and processing controls ahead of peak payroll cycles and expansion into new markets - Define partner strategy, governance, scorecards, review cadences, escalation thresholds, and improvement plans - Hold partners accountable for payroll accuracy, timeliness, statutory compliance, compliance tracking, responsiveness, controls, and customer outcomes - Manage the full vendor relationship lifecycle, from partner selection and onboarding through transition, consolidation, or exit decisions - Evaluate partner capabilities, market coverage, operational maturity, security/compliance posture, and scalability - Build and maintain expertise in multi-country payroll delivery, regulatory dependencies, and contractual trade-offs Vendor Performance & Governance - Establish baselines and monitor vendor performance through KPIs, SLAs, scorecards, and remediation plans - Lead recurring executive business reviews and performance discussions with partner leadership teams - Translate payroll-partner performance data into recommendations for Operations, Product, Finance, Legal, Customer teams, and leadership - Monitor operational performance and proactively identify service risks or quality concerns - Conduct structured vendor compliance audits, risk assessments, and operational reviews across the partner ecosystem - Drive consistent governance standards, regulatory alignment, and operational excellence across vendors - Lead ongoing regulatory monitoring, risk assessments, and compliance tracking to ensure there are no gaps in compliance across all payroll and compliance vendor operations and local legal standards across all operating regions Commercial & Partnership Management - Build trusted, long-term relationships with external partner leadership teams - Lead or materially shape commercial negotiations, contract renewals, pricing, remedies, and service changes - Strengthen strategic partnerships to support business growth and customer outcomes - Lead complex, multi-market payroll escalations through root-cause analysis, recovery, prevention, and executive communication - Collaborate cross-functionally and externally to resolve sensitive operational challenges - Support customer and internal stakeholder conversations requiring partner expertise - Identify and source new partners to strengthen global coverage and capabilities Vendor Ecosystem Development - Identify operational or geographic gaps within the vendor ecosystem - Evaluate and onboard new partners to strengthen Oyster’s global coverage - Recommend improvements to ecosystem strategy, scalability, and service quality - Partner cross-functionally to evolve how Oyster leverages and manages external vendors - Drive initiatives that improve partner consistency, efficiency, and customer experience Strategic Business Partnership - Advise internal teams on vendor capabilities, strengths, and operational considerations - Guide partner selection decisions based on customer needs and business priorities - Share insights from vendor trends, escalations, and operational performance data - Partner with Go-To-Market teams to support deal strategy and customer solutions - Enable scalable and commercially sound global employment solutions - Proactively partner with internal teams including HRBPs, Employee Lifecycle Teams, and Payroll/Pay teams to align vendor capabilities with employee support and operational workflows Escalation Leadership - Maintain secondary oversight (~20%) of specialized Health & Safety and Compliance vendor relationships, ensuring partner capabilities and SLAs support local statutory requirements - Lead high-impact escalations across external partners and internal teams with limited direction - Coordinate cross-functional and cross-partner responses to critical operational issues - Protect customer experience while balancing operational and commercial priorities - Identify root causes and recurring trends across escalations - Drive preventative improvements and operational maturity across the partner ecosystem - Lead in escalations on calls to get to root cause, find solutions, and manage end-to-end resolution. CONTINUOUS IMPROVEMENT & HIGH PERFORMANCE - Continuously audit and refine workflows and ways of working to reduce response times and elevate service quality. - Build scalable processes, knowledge, automation, and AI-enabled reporting while protecting payroll and personal data. - Analyze recurring ticket trends and received queries to identify systemic issues, proactively building preventative resources for internal teams. - Identify opportunities to improve workflows, documentation, and knowledge management, ensuring Pearls have accurate, accessible self-service resources to reduce dependency and improve operational efficiency. Projects - Lead People Services and cross-functional projects as we work towards our Mission to enable companies to hire anyone, anywhere! Core Requirements - 5+ years of direct experience managing multi-country Payroll Vendors and Compliance/Health & Safety partners in a global environment - Strong technical understanding of end-to-end payroll processing cycles, Gross-to-Net (GTN) calculations, statutory filings, and payroll controls - Significant experience owning strategic payroll and compliance vendor relationships in a global or multi-country environment - Deep understanding of payroll operations, compliance tracking, risk assessments, statutory controls, regulatory monitoring, and global legal standards - Evidence of improving vendor performance and regulatory alignment through KPIs, SLAs, vendor compliance audits, governance, remediation, and executive business reviews - Commercial negotiation and contract-management capability, including pricing, service levels, remedies, renewals, and trade-offs - Highly strategic thinker with the ability to balance operational detail with long-term business goals - Strong analytical and problem-solving skills, with the ability to use data to drive decisions and improvements - Commercially minded and solutions-oriented, with a pragmatic approach to operational challenges - Exceptional relationship-building and influencing skills across internal and external stakeholders - Strong ownership mindset with the ability to operate autonomously in a fast-paced environment - Experience managing complex escalations and driving resolution across multiple stakeholders - Excellent communication and presentation skills, both written and verbal - Collaborative and cross-functional by nature, with experience partnering across Operations, Legal, Support, Sales, and Customer-facing teams - Process-oriented and continuously looking for ways to improve scalability and operational maturity - Comfortable working in ambiguity and helping shape evolving operational functions and frameworks - Demonstrated track record of proactive business partnering with internal stakeholders such as HRBPs, Lifecycle Teams, and Pay teams - [BONUS] Experience working with global vendors across multiple regions (APAC, EMEA, LATAM, AMER) - [BONUS] Experience building or scaling vendor governance programs and operational frameworks - [BONUS] Additional languages - [BONUS] Have worked in a fast-paced, scaling startup or global tech environment - [BONUS] Experience implementing AI tools or automation workflows to improve workflows and vendor management You'll also need - A reliable home internet connection (or be able to get one) - Fluent English language HOW WE WORK TOGETHER AT OYSTER Our values guide the work we do, the decisions we make, and the culture that makes Oyster what it is. We make it happen—progress is our default setting. We drive change, we build and give trust, and we move as one united team. Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. Everything we do ladders up to our mission. We embrace asynchronous, collaborative work and share how we operate in the Oyster Public HQ https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d so other global teams can learn from us. HOW YOU WORK With diverse locations, cultures, and needs, we created How YOU Work; https://oysterhr.notion.site/How-YOU-work-ac16c1932e314ffd8cb693e332458395 a program supporting your whole human experience at Oyster: - Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere. - Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country. - Mental health support: Access Plumm https://oysterhr.notion.site/Plumm-3b5e7e70dec6428e975f68f25972cfb7, our mental well-being service. - Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet to spend on a wide range of options. - Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally. - WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly. ✨ THE BEST JOBS SHOULD BE AVAILABLE TO EVERYONE  We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment. Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations. Our available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers http://www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline https://faceup.com/c/8tpzyyye.