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Location: Austin, in-person Director, Partner Growth & Strategy Classification: Exempt (Salaried) Reports to: SVP Business Development Role Summary inKind is looking for a Director of Partner Growth & Strategy to build the strategy, systems, technology, and playbooks that power our Account Management organization. Our Account Managers own relationships with inKind's restaurant partners and play a critical commercial role—helping partners maximize their relationship with inKind, secure additional funding, add locations, renew, and grow over time. Account Managers report directly to our Regional Sales Managers, giving them strong day-to-day sales leadership, coaching, and support. This role is designed to complement that structure. The Director of Partner Growth & Strategy will not directly manage the Account Management team. Instead, this person will own how Account Management works : developing the processes, sales methodologies, technology, data, training, product improvements, and partner experiences that allow our Account Managers to become more effective and our restaurant partnerships to become more valuable over time. This is a highly cross-functional role sitting at the intersection of Sales, Account Management, Product, Operations, and Technology . The right person will approach Account Management not simply as a relationship-management function, but as a scalable growth engine. They will constantly ask: What are our best Account Managers doing differently? How do we turn that into a repeatable process? What should we automate? What should we build? What data should trigger action? And how do we make every Account Manager better? What You'll Own Build the Account Management Operating System Develop and continuously improve the processes, tools, and methodologies used across the Account Management organization. Create repeatable playbooks for key partner growth motions, including: Renewals Additional funding New and sister-location expansion Partner referrals Slow-redemption intervention High-performing partner expansion At-risk partner recovery Adoption of new inKind products and offerings Define the triggers, data, messaging, collateral, objection handling, workflows, and expected outcomes associated with each motion. Identify what our highest-performing Account Managers do differently and turn those behaviors into repeatable practices across the organization. Own the Partner Lifecycle Design the ideal restaurant partner journey from initial funding through onboarding, activation, growth, additional funding, renewal, and expansion. Determine which partner interactions should be relationship-driven, technology-enabled, or fully automated. Build proactive, data-driven engagement strategies so Account Managers know which partners need attention, why they need attention, and the highest-value action to take next. Partner with Sales and Operations leadership to continuously reduce friction throughout the partner lifecycle. Improve Account Management Sales Effectiveness Build the sales methodology used by Account Managers to sell renewals, additional funding, additional locations, and other products. Develop pitch frameworks, business reviews, partner-facing materials, objection-handling guides, and other tools that increase conversion. Partner with Regional Sales Managers to identify coaching opportunities and translate successful field tactics into organization-wide best practices. Design training and certification programs that continually improve Account Manager commercial capabilities. Develop structured experiments to test new messaging, offers, processes, and sales techniques—and scale what works. Drive Technology & Automation Partner with Product, Engineering, Salesforce, and Operations teams to make Account Management increasingly technology-enabled and scalable. Identify manual activities that can be automated or moved into self-service experiences. Help develop systems that proactively identify opportunities and risks across the restaurant portfolio, including: Partners eligible for additional funding Upcoming renewal opportunities Newly opened or missing locations Changes in redemption or sales pacing At-risk accounts Expansion opportunities Partners requiring intervention Help define the vision for an Account Management "cockpit" that allows each AM to quickly understand where to focus their time and what action to take. Help Shape the Partner Product Serve as a structured voice of the restaurant partner within inKind. Develop systems for capturing and categorizing partner feedback, objections, product requests, and operational friction. Partner closely with Product leadership to translate restaurant feedback and Account Manager insights into actionable product opportunities. Play a key role in shaping the continued development of the inKind Partner Portal and other restaurant-facing technology. Use data to quantify partner friction and product opportunities rather than relying solely on anecdotal feedback. Build the Measurement Framework Develop the KPIs and reporting required to understand Account Management effectiveness and partner health. Measure performance across areas such as: Renewal rate Incremental funding Location expansion Partner engagement Funding eligibility and conversion Credit pacing Time from opportunity identification to close Portfolio growth Partner retention Create visibility into performance across Account Managers, regions, partner segments, and lifecycle stages. Use these insights to identify opportunities for improvement in people, process, product, and technology. How You'll Work This role will operate as the connective tissue between our Account Managers and the teams building the systems around them. Regional Sales Managers will continue to own the day-to-day management, coaching, and commercial performance of Account Managers. You will own the system in which they operate . You will spend time with Account Managers understanding what happens in the field, with Sales leaders understanding what drives conversion, with Product understanding what we can build, with Operations understanding what we can automate, and with data identifying where the biggest opportunities exist. Your job is to turn those insights into measurable improvements. What Success Looks Like Within your first year, we expect to see: A clearly defined Account Management methodology and partner lifecycle Repeatable playbooks for our major renewal and expansion motions Better visibility into partner health and growth opportunities Increased renewal and additional-funding conversion Faster identification and pursuit of expansion opportunities More consistent performance across Account Managers Increased Account Manager capacity through automation and self-service A stronger feedback loop between restaurant partners, Account Management, and Product Meaningful improvements to our Partner Portal and internal Account Management technology A culture of continuously testing, measuring, and improving how we grow existing restaurant partnerships What We're Looking For We're looking for someone who combines the commercial instincts of a sales leader with the systems thinking of a product or operations leader. The ideal candidate: Has experience building or scaling Account Management, Customer Success, Revenue Operations, Sales Strategy, Partner Growth, or similar functions Has a strong understanding of B2B sales and expansion motions Is highly analytical and comfortable using data to diagnose problems and identify opportunities Has experience developing sales processes, playbooks, and training Understands CRM systems, sales automation, and workflow design Has experience partnering with Product and Engineering teams Can translate frontline customer feedback into scalable product and process improvements Is comfortable designing and running experiments Has exceptional cross-functional leadership skills Is equally comfortable talking to an Account Manager about objection handling and a Product Manager about workflow automation Has a strong bias toward action and measurable outcomes Experience in restaurants, hospitality, fintech, payments, marketplaces, SaaS, or other multi-location businesses is a plus. The Person Who Will Thrive Here You are probably not someone who is satisfied simply managing an existing Account Management playbook. You want to build a better one. When one Account Manager significantly outperforms another, you want to understand why . When Account Managers repeatedly perform the same manual task, you want to understand why it isn't automated . When restaurant partners repeatedly raise the same objection, you want to understand whether we should change the pitch, change the process, or change the product . And when something works, you want to figure out how to make it work across the entire organization. This is an opportunity to build the infrastructure behind a rapidly growing restaurant partner network and help define how inKind manages, grows, and serves those partnerships at scale. Who we are: inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards. Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat. Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community. inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions. By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our Privacy Policy . For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.

Задачи: — Стать маркетинговым экспертом продукта по управлению талантами: рынок, конкуренты, тренды, потребности клиентов; — Формировать позиционирование, ценность и ключевые преимущества продукта, сегментировать аудиторию и ЛПР; — Участвовать в определении продуктовой стратегии и roadmap с точки зрения рынка; — Разработать и реализовать go-to-market стратегию, выстроить лидогенерацию; — Создавать sales kit: презентации, battle cards, кейсы, FAQ — помогать продажам отстраиваться от конкурентов; — Проводить CustDev и глубинные интервью, выявлять боли и барьеры к покупке, превращать обратную связь в гипотезы; — Вместе с контент-командой делать кейсы, статьи, вебинары, лендинги; формировать месседжи под разные аудитории; — Измерять эффективность маркетинга и связывать ее с бизнес-результатами. Требования: — Опыт продуктового маркетинга в HR-tech продуктах от 3 лет; — Опыт работы с B2B-продуктами и длинным циклом продаж; — Умение самостоятельно проводить конкурентный анализ, CustDev и исследования рынка; — Опыт создания позиционирования, value proposition и go-to-market стратегии; — Data-driven подход; — Умение превращать сложный технологический продукт в простое и убедительное предложение для клиента. Условия: — Заработная плата от 200.000 рублей; — Все льготы и преимущества работы в аккредитованной ИТ-компании; — Формат работы офис/гибрид (г.Москва); — Территориально м. Алексеевская/Марьина Роща; — Здоровье: ДМС, включая стоматологию и страхование родственников, врач в офисе, сервис «Понимаю»; — Спорт: футбольный, волейбольный и баскетбольный клубы, частичная компенсация затрат на спорт; — Партнерские программы и скидки для сотрудников.

Location: Limassol, Cyprus Workplace: remote Mayflower is an international technology company behind products used by millions of people worldwide. For more than 10 years, we've been growing profitable global businesses, bringing together talented professionals across technology, product, marketing, and operations. We are looking for a Compliance Operations Manager to take end-to-end ownership of traffic and content compliance across one of our digital platforms. You will develop and operate a scalable compliance framework for monitoring affiliate partners and digital traffic sources, identifying prohibited or risk activity, investigating incidents, and continuously improving preventive and detective controls. This is a hands-on ownership role for someone who can independently assess risks, establish effective processes, and turn compliance requirements into practical operational and technical solutions. You will work closely with Product, Engineering, Data, Legal, Risk, and commercial teams. Job Responsibilities Own, develop, and update the traffic and content compliance framework, policies, SOPs, and risk-scoring mechanisms. Audit digital traffic channels, landing pages, and promotional materials to detect prohibited content, cloaking, redirect manipulation, and suspicious attribution patterns. Lead root-cause investigations into compliance violations, coordinate corrective actions, enforce partner restrictions, and track remediation. Partner with Product, Engineering, and Data teams to define requirements for automated risk-scoring, internal compliance tools, and external monitoring solutions. Track compliance metrics, analyse recurring risk trends, and deliver clear, decision-ready reporting to management. Ensure documentation remains audit-ready for payment partners and regulators; stay updated on payment-network and industry regulatory shifts. Provide functional direction and quality standards for compliance analysts, and deliver internal training on monitoring and enforcement processes. You’ll thrive here if you have 5+ years in Compliance Operations, Risk, Fraud Prevention, or Traffic Quality (hands-on experience in traffic compliance, affiliate marketing, and ad networks required). Solid understanding of tracking signals (URLs, redirects, referrers, cookies, device fingerprints) and ability to assess risk using incomplete attribution data. Proven background conducting operational audits, implementing SOPs/compliance policies, and managing root-cause incident investigations. Experienced in team leadership, managing cross-functional initiatives, and translating compliance needs into Product, Engineering, and Data requirements. Ability to define compliance KPIs, build clear executive reports, and make sound, analytical decisions under pressure. Upper-Intermediate English or higher. Nice to Have: Knowledge of payment provider, acquiring bank, or card network compliance standards. Experience detecting cloaking, brand misuse, redirect manipulation, and prohibited content. Familiarity with OSINT, web scraping, SQL/Python, BI tools, or LLM-based automation. Relevant professional certifications (compliance, auditing, risk, or fraud prevention). What Success Looks Like A risk-based traffic and content compliance framework is actively implemented and enforced. High-risk traffic sources and compliance incidents are quickly identified, audited, and resolved. Automated and manual monitoring controls effectively reduce repeat violations. Management receives clear, data-driven visibility into traffic compliance risks. All processes, evidence, and records remain continuously audit-ready for external partners. Conditions We know that great talent deserves great conditions, so here's what you can expect when joining us: Full remote work. Competitive compensation with a service contract. Transparent performance reviews twice a year, with bonus opportunities and salary adjustments. An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most. Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage. Career growth in a fast-scaling project with opportunities to influence technical decisions. A culture of recognition: our peer reward program celebrates contributions from across the team. This opportunity is also available for those who already live in Limassol, Cyprus. EU-based employment contract and a 3-year Cyprus work visa. Provident fund (Cyprus): a long-term savings plan co-funded by you and the Company together (available after probation) that grows throughout your time with us in Cyprus. Private medical insurance for you and your family, a corporate mobile plan (unlimited in Cyprus with roaming included), and interest-free support for car purchases. 50% coverage of school and kindergarten fees for your children. Fully covered sports benefits, and also access to in-house electric scooters and bike rentals. A fully equipped office in Limassol’s city center, with everything you need for deep work and collaboration. Free catering in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks. Benefits are provided in accordance with the company’s policies and eligibility criteria.

Responsibilities: • Daily payment operations, settlements & reconciliations • Monitoring payment systems and troubleshooting issues • Compliance with AML/KYC and regulatory requirements • Reporting and analysis of payment operations • Cooperation with banks, payment providers and internal teams • Monitoring payment industry trends and regulations Requirements: • 3+ years in EMI or financial services • Strong knowledge of SEPA, SWIFT, card payments & APMs • Understanding of AML/KYC and financial regulations • Experience with payment systems, reporting tools & advanced Excel • Strong analytical and problem-solving skills • English C1–C2 We offer: • €3,000+ NET + performance bonuses • Official employment under Cyprus labor law • Paid vacation, sick leave & public holidays • Free corporate lunches • Partial compensation for English courses

Location: Barcelona, Spain Join COLIBRIX ONE – Innovating the Future of Payments At COLIBRIX ONE*, we’re building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic Money Institution (FCA Reference No. 927920) and holder of a Financial Institution Licence issued by the MFSA, as well as a principal member of both VISA and Mastercard, we provide comprehensive, real-world financial solutions that include: Global card processing Digital wallet infrastructure Cross-border merchant accounts Alternative payment methods (APMs) Corporate accounts for legal entities We’re a fast-growing team with a passion for innovation, security, and scalability. Our culture values curiosity, collaboration, and impact - and we’re looking for talented professionals who are ready to shape the future of fintech. At COLIBRIX ONE, your work directly powers the digital economy. If you're eager to solve meaningful challenges and build with purpose, we’d love to hear from you. About the Role As a Senior Account Manager at Colibrix One, you'll take full ownership of our most complex and strategically important merchant relationships. Beyond managing a larger portfolio, you'll act as a go-to expert within the Account Management team: mentoring colleagues, sharing best practices, and helping raise the standard of client service across the team. This is a senior individual contributor role, ideal for an experienced fintech professional who wants to deepen their impact without moving into formal people management. Key Responsibilities: Own a portfolio of high-value, high-volume, and complex merchants, acting as their trusted advisor and single point of contact across finance, compliance, and operations Lead onboarding of complex or higher-risk merchants, including in-depth document review and close collaboration with Compliance on enhanced due diligence Handle escalations and sensitive client situations, driving them to resolution and protecting long-term relationships Identify growth opportunities within your portfolio (upsell, cross-sell, volume expansion) and contribute to client retention and revenue targets Monitor portfolio performance and client health, proactively flagging risks and proposing action plans Mentor and coach Account Managers: support them with difficult cases, share knowledge, and help new team members ramp up Contribute to training materials, internal playbooks, and onboarding guides for the team Act as the voice of the client internally, feeding insights to Product, Compliance, and Operations to shape improvements and new solutions Challenge existing processes and lead initiatives that improve efficiency and client experience Ensure the client database and account records for your portfolio are accurate and up to date Your Profile: Strong client-first mindset with a track record of building long-term B2B relationships Confident communicator, able to negotiate, influence, and hold difficult conversations with senior client stakeholders Natural mentor who enjoys helping others grow and sharing expertise Strategic and analytical thinker, comfortable working with data to assess portfolio performance High level of autonomy: able to manage a complex workload and make sound decisions independently Proactive and solution-oriented, with the confidence to challenge established norms What you need to succeed in this role: 2+ years' experience in account management or a similar client-facing role within a regulated entity (payments, banking, or fintech) Proven experience managing key or strategic accounts, including complex merchant onboarding Solid understanding of payments products, merchant risk, and compliance requirements (KYC/KYB, AML) Experience mentoring or informally coaching colleagues is a strong advantage Higher education in Business Management, Economics, or a related field is an advantage Excellent written communication skills and the ability to explain complex topics clearly Fluency in English and Russian (additional languages are an asset) What We Offer: Opportunity to shape the future of fintech solutions within a growing company A collaborative and supportive team environment English / Spanish classes Opportunity to receive reimbursement for work-related training/courses * This position is offered within the COLIBRIX ONE. Employment will be under the appropriate legal entity based on the role and location.

Location: Malta; Cyprus Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated. We are looking for a motivated and results-driven Business Development Manager to join our team. The ideal candidate has an established network of contacts within the gambling industry and a proven ability to identify and develop new business opportunities. In this role, you will play a key part in driving company growth, expanding our client base, building strategic partnerships, and developing new revenue opportunities. Responsibilities: Identify and pursue new business opportunities within the gambling industry. Leverage your existing industry network to generate leads and establish new partnerships. Build and maintain strong relationships with clients and business partners (negotiations and close deals) Represent the company at conferences/ events Work closely with internal teams to ensure long-term client relationships. Requirements Proven experience in business development, sales, or a similar commercial role. Strong network and established contacts within the gambling industry. Excellent communication, negotiation, and relationship-building skill Self-motivated, proactive, and results-oriented. Strong understanding of the gambling/igaming market. Fluent English is required. Additional languages such as Russian, Hebrew, or other languages are a strong advantage; Benefits Why do talents choose and stay at MMDSmart? Embrace the opportunity to work in a company that cares about: Your Wellness: Access to mental health programs, comprehensive medical insurance, and a sports card*. Your Happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts. Your Development: Benefit from free educational events & courses, and English classes with native speakers. Your Career: Focus on your professional development in a supportive environment. Work-Life Balance: Choose your working format – remote, office-based, or hybrid and engage in team-building activities. Think this role’s got your name on it? Go ahead and apply, we’d love to see what you’ve got! Equal-Opportunity Employment We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. *Medical Insurance and Sport Card perks are available for employees located in Bulgaria.

Location: USA (Remote); Canada (Remote) Workplace: Remote Mysten Labs’ mission is to advance the internet through step-function improvements in what technology makes possible. We build foundational infrastructure and products that give people, businesses, and developers new ways to interact, transact, and create value. Our work spans on-chain finance and the emerging agent economy. Through Sui, Move, and our broader technology stack, we’re building the systems that make these experiences possible - from secure, scalable blockchain infrastructure to new ways for businesses and AI agents to interact. We’re looking for a Senior Security Engineer to help protect the Sui ecosystem. You’ll uncover vulnerabilities, build monitoring tools, and assess economic risk across DeFi protocols. Working closely with external protocol teams and Mysten’s own DeFi products, including DeepBook, you’ll help address risks before they become incidents and strengthen security across the ecosystem Responsibilities - Build and run continuous monitoring of the Sui DeFi ecosystem for security and economic risk: oracle issues, misconfigurations/bad economic parameters, solvency and bad-debt exposure under price shocks, liquidation capacity against on-chain liquidity depth, accounting-versus-positions reconciliation, invariants. - Extend security team tooling, both precise static analysis tooling and proprietary agent skills. - Measure and drive compliance with the DeFi security recommendations across supported protocols: run the recurring compliance cycle, fill the protocol report card, validate security claims (audits, custody, upgrade governance, oracle dependencies) against on-chain reality, track remediation commitments, and escalate when a protocol regresses or fails to disclose an incident. Partner with the ecosystem and finance owners of the process. - Hunt for critical vulnerabilities in the highest-TVL Sui protocols and get them fixed before they are exploited: full-package audits, variant analysis across forks, pre-execution review of multisig upgrade payloads, and forensics after incidents anywhere in the ecosystem. - Be the security team's point of contact for external DeFi teams and for Mysten's own DeFi products such as DeepBook: due diligence, incident coordination, and post-mortems that feed back into the recommendations and the monitors. - Write it down: findings, reports, and runbooks that a protocol engineer can act on and a non-technical stakeholder can understand, with every claim traceable to bytecode, chain state, or data. Minimum Qualifications - Bachelor's degree in Computer Science, Computer Engineering, a relevant technical field, or equivalent practical experience. - 3+ years of hands-on experience in security engineering, smart contract security, or DeFi risk engineering, with a track record of building tools that ran in production and of finding real vulnerabilities (audit findings, bug bounty reports, published research, or incident work). - Strong understanding of DeFi mechanics and their failure modes: lending markets (LTV, liquidation thresholds and bonuses, close factors, bad debt), AMMs and concentrated liquidity, perpetuals, liquid staking, oracles (staleness, confidence, TWAP, multi-source aggregation), flash loans, and MEV. - Proficiency in TypeScript and Python, and comfort with Rust. Ability to write SQL over large datasets and to work with blockchain indexers and data warehouses. - Experience reading smart contract code at source or the bytecode or disassembly level, or evident ability to learn it quickly. Move experience is a plus, not a requirement; Solidity or Rust smart contract experience transfers. - Rigor: you verify claims against bytecode and chain state, build known-clean checks into your tools, and say what you did not verify. - Strong written and verbal communication, including the ability to influence external teams you have no formal authority over - Interest in the web3 space is required. Preferred Qualifications - Sui and Move experience: the object and capability model, package upgrades and version gates, programmable transaction blocks, the Sui GraphQL and gRPC APIs. - Knowledge of the recent DeFi exploit history on Sui and other chains: named incidents, oracle compromises, and the defect classes behind them. - Experience building analysis or monitoring tools with LLM agents (Claude Code skills or comparable), and a clear sense of where models help and where deterministic tooling must do the work. - Static or dynamic program analysis experience: taint analysis, call graphs, symbolic execution, fuzzing, formal verification. - Quantitative or economic modeling experience: stress testing, liquidity modeling, risk parameters for lending markets. - Publications, conference talks, CVEs, or bug bounty rankings. Employment is contingent upon the successful completion of a background check, which may include verification of employment history, education credentials, criminal history, and other relevant information. Regarding the recent rash of technology job scams: Be aware that emails from genuine Mysten Labs group recruiters will always come from the @mystenlabs.com http://mystenlabs.com domain or related subdomains (e.g., mystenlabs.com/careers http://mystenlabs.com/careers). Remember: you can always verify positions on our job boards at www.mystenlabs.com/careers http://www.mystenlabs.com/careers. To support an efficient and fair hiring process, we may use technology-assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. Our team is remote first and we are hiring across the world. Here at Mysten Labs, you’ll be joining a world-class team with tremendous growth potential as we bring the next billion users to web3. We raised a $300M Series B round from top Silicon Valley led venture funds like Jump Crypto, Andreessen Horowitz (a16z), Binance Labs, Redpoint, Lightspeed, Coinbase Ventures, Electric Capital, Standard Crypto, NFX, Slow Ventures, Scribble Ventures, Samsung Next, Lux Capital, among other investment firms and strategic partners. Come join us and build the future of web3!

Location: Remote, Canada; Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. About the role Customer Experience Operations is building out the foundation needed to grow and support Professional Services at GitLab. We are looking for a Staff Professional Services Operations Lead to establish scalable operations across PS, supporting planning and resource management, operational tooling and cadences, delivery operations, financial performance, systems partnership, and go-to-market alignment. Reporting to the Director of Customer Experience Operations, you will be a strategic and hands-on partner to PS leadership. You will help move the organization from manual, disjointed processes to connected, reliable, and increasingly automated ways of working. Your work will give leaders better visibility into pipeline, capacity, staffing, delivery economics, and growth and will ensure our teams have what they need to successfully deliver. What you’ll do Mature the PS operating cadence, including forecasting & planning alignment, business reviews, performance reporting, and executive readouts. Establish connected capacity, utilization, and resource management practices across billable and non-billable roles, including skill-based staffing and hiring planning. Improve visibility and deliver insights into project economics, including rate cards, fully loaded costs, burden rates, project margin, fixed-fee budgets, utilization, and revenue recognition. Partner with Finance, Sales, Customer Success, CX Engineering, Solutions Architecture, and Delivery to improve PSA, time-tracking, CRM, reporting, and related tooling. Define requirements and lead process improvements, automations, and efficiency drivers across Professional Services, Operations, and newly integrated services teams. Improve go-to-market alignment by tracking PS attach, connecting PS planning to account and renewal timelines, and enabling earlier PS involvement in deal strategy and account planning. Partner cross functionally to deliver improvements in service catalog, pricing and packaging, SKU governance, and partner or channel delivery models. Document processes, clarify roles and decision rights, and partner with Analytics to build self-service reporting that reduces dependencies of PS leadership for day-to-day execution. What you’ll bring 10+ years’ experience in Professional Services Operations, Services Operations, Revenue Operations, or a related function in a technology or subscription business. Deep understanding of PS business models, including time and materials, fixed-fee, and blended engagements. Experience owning and developing forecasting and planning processes that connect sales pipeline to delivery capacity, staffing, bookings, and revenue. Experience with resource management, utilization, project margin, delivery operations, PSA systems, or services go-to-market operations. Experience leading process and systems improvements across evolving organizations. Strong analytical, business judgment, communication, and stakeholder management skills. A pragmatic, hands-on approach to solving ambiguous operational problems. Hands-on experience with Kantata or a comparable Professional Services Automation (PSA) platform. Ability to translate business requirements into system workflows, data definitions, reporting requirements, and automation opportunities. Deep familiarity with revenue recognition processes and the systems partnership required between Professional Services and Finance. Nice to have Experience integrating two or more services organizations, operating models, or systems or driving operations transformation and maturity. Experience improving PS attach, deal structuring, account planning, or services participation in the sales cycle. Experience with partner, channel, or customer-funded delivery models. Experience working in a distributed or all-remote organization. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $139,200 — $235,200 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Задачи: — Погрузиться в продукт по управлению талантами и стать его маркетинговым экспертом. — Исследовать рынок Talent Management, конкурентов, тренды и потребности клиентов. — Формировать и развивать позиционирование продукта и его ключевые преимущества. — Сегментировать целевую аудиторию, роли ЛПР и ключевые боли клиентов. — Формировать value proposition для разных сегментов и сценариев использования продукта. — Участвовать в определении продуктовой стратегии и roadmap с точки зрения потребностей рынка. — Разработать и реализовать go-to-market стратегию. — Выстроить процесс постоянной лидогенерации. — Создавать sales kit: презентации, battle cards, кейсы, FAQ, материалы для переговоров. — Помогать продажам лучше объяснять ценность продукта клиенту и отстраиваться от конкурентов. — Участвовать в формировании продуктовых предложений, упаковке и коммерциализации новых релизов. — Проводить CustDev и глубинные интервью с HRD, руководителями функций и другими пользователями продукта. — Выявлять реальные Jobs-to-be-Done, боли и барьеры к покупке. — Анализировать обратную связь клиентов и превращать ее в продуктовые и маркетинговые гипотезы. — Следить за изменениями HR-рынка и понимать, как они влияют на спрос на Talent Management решения. — Совместно с контент-командой создавать контент, который помогает продавать продукт: кейсы, исследования, статьи, вебинары, лендинги, презентации. — Формировать продуктовые месседжи для разных каналов и аудиторий. — Работать с командой производства/маркетинга/продаж над привлечением качественного спроса. — Измерять эффективность маркетинга и связывать активности с бизнес-результатами. Требования: — Опыт продуктового маркетинга в HR-tech продуктах от 3 лет. — Опыт работы с B2B-продуктами и длинным циклом продаж. — Умение самостоятельно проводить конкурентный анализ, CustDev и исследования рынка. — Опыт создания позиционирования, value proposition и go-to-market стратегии. — Data-driven подход. — Умение превращать сложный технологический продукт в простое и убедительное предложение для клиента. — Будет большим преимуществом: опыт с Talent Management / Performance Management / Learning & Development / HR Analytics продуктами. — Опыт вывода HR-tech продукта или нового модуля на рынок. — Понимание российской специфики корпоративного HR. — Опыт работы с HRD / C&B / L&D / Talent Management руководителями. — Понимание HR изнутри рынка, умение ставить гипотезы и проверять их, коммуникация с клиентами и продавцами, умение обсуждать продукт с Product Manager и HRD, работа в условиях неопределенности, самостоятельность, ориентация на выручку, pipeline, adoption и product-market fit. Условия: — Официальное оформление и стабильный прозрачный доход. — Формат работы: офис или гибрид (территориально м.Алексеевская/Марьина Роща). — Все льготы и преимущества работы в аккредитованной ИТ-компании. — Обучение: корпоративный университет, электронная библиотека, вебинары с экспертами, центр карьерного консультирования. — Сообщества: школа спикеров, дебат клуб, писатели Хабр, киберспорт. — Спорт: футбольный, волейбольный и баскетбольный клубы, частичная компенсация затрат на спорт. — Здоровье: ДМС, включая стоматологию и страхование родственников, врач в офисе, сервис «Понимаю» (психологические и юридические консультации). — Партнерские программы и скидки для сотрудников: магазины-партнеры, фитнес-клубы, образовательные платформы, досуговые мероприятия. — Собственный комфортный офис с местом для работы, спорта и отдыха: спортзал, салон красоты, летний коворкинг на крыше. — Питание: столовая, оборудованные кухни, кофейный киоск, вендинговые аппараты здоровой еды.

Location: United States (Remote) Workplace: Remote ABOUT ONEPAY OnePay is the consumer fintech trusted by millions of Americans to make money better. Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast. We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers. We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining. But what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are: - Ready to run - Hungry and driven by urgency - Exceptional at what they do, with low ego - Comfortable operating in motion THE ROLE As a Consumer Communications & New Media Manager at OnePay, you will own how the internet talks about us — building relationships with traditional consumer media, the podcasters, Substackers, live show hosts, and new media creators who actually move consumer opinion today. You'll be the connective tissue between OnePay and the voices shaping how people discover and trust us — landing us on the right pages, shows, channels and newsletters, shaping the story, and making sure those conversations land with consumers. This is a hands-on, individual-contributor role for someone who wants to own a program end to end, not just execute a calendar. You will: - Build and maintain relationships with reporters, producers, podcasters, Substackers, live show hosts, and new media creators across finance, tech, culture and lifestyle - Pitch OnePay stories and secure placements — reviews, guest appearances, interviews, newsletter features, live show segments - Manage inbound requests from media outlets and prioritize the right opportunities - Develop and manage ongoing new media partnerships that extend OnePay's reach with consumers - Write and edit pitches, briefing docs, talking points, and Q&A prep tailored to new media formats - Monitor media coverage and sentiment, flagging risks and opportunities to leadership - Partner with legal and compliance on messaging in a regulated, fintech-sensitive environment - Represent OnePay directly in interviews and appearances as needed YOU BRING - 5+ years in communications, PR, or new media/creator relations, in-house or agency - Active, demonstrated relationships with reporters, podcasters, substackers, live show hosts, and other new media creators - Excellent writing and pitching skills — you can turn a feature into a story a host or creator wants to run - Comfort navigating fast-moving, informal media formats (live shows, podcast) alongside traditional press norms - Drive and proactivity — everyone here is a builder and executor WHAT WE OFFER - Competitive base salary, stock options, and health benefits from Day 1 - 401(k) plan with company match - Remote-friendly (US), flexible time off (FTO), and opportunities for growth - A high-growth, mission-driven, inclusive culture where your work has real impact STANDARD INTERVIEW PROCESS Our process varies by role. Most candidates go through: - AI-assisted initial screen - Interview with Talent Partner - Technical or Hiring Manager Interview - Team Interview - Executive Interview - Offer! EQUAL EMPLOYMENT OPPORTUNITY To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.

Location: San Francisco, CA; New York, NY; Atlanta, GA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ABOUT THE FINANCIAL SERVICES TEAM - Our financial services customers span systemically important banks, neobanks committed to building more delightful banking software (1 in 3 of the world's leading banks use Sierra!), insurers that provide protection for life’s most challenging moments, vertically integrated ecosystems like Rocket Companies, and more. The decisions we make impact millions of end customers and billions of dollars in economic activity. - Our financial services team partners closely with these organizations to set their AI strategies and build modern tools that carefully handle moments when a person’s private anxiety meets an institution’s procedural muscle - the instant before a family learns whether they are pre-approved for a mortgage; the claustrophobic half hour after someone notices a fraudulent charge; the frustrating experience of losing a card and needing to order a new one. - Sierra’s Financial Services team is transforming the customer experience and building technology that makes the industry more accessible, human, and affordable for everyone. WHAT YOU’LL DO - Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. - Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way. - Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency. - Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product. EXAMPLE PROJECTS These are some examples of projects that engineers on our team have worked on recently: - Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn - Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations - Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services! - Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development - Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers WHAT YOU'LL BRING - Experience building and scaling end-to-end production systems. - Strong technical problem-solving skills, especially in fast-changing, ambiguous environments. - A builder and tinkerer's mindset with high agency - you find creative ways to overcome obstacles and ship. - Comfort working directly with customers to understand their needs and solve real-world problems. - Excellent communication skills—clear, direct, and persuasive across technical and non-technical audiences. - Genuine interest in Financial Services and improving the end customer experience. Experience in financial technology, implementations at financial institutions, working inside of these institutions or familiarity with financial services security and compliance requirements (fair lending, PII handling, etc.) are a strong plus. EVEN BETTER... - Experience building or deploying AI/LLM systems in production - Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Previous roles where you interfaced with customers or led technical projects with external stakeholders OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Remote - Ireland What We’re Building Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023! If you want to see what we’ve been up to, please check out these blog posts and Honeycomb.io press releases . Who We Are We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live our values every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers. How We Work We are a fully distributed company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote Little more about the team: You’ll join a high-performing, strategic sales team focused on moving Honeycomb further into the enterprise space. We’ve proven product-market fit, closed Fortune 500 logos, and built a pipeline that’s primed for the kind of enterprise sellers who know how to multi-thread, influence the C-suite, and navigate $500K–$1M+ ACV opportunities. This is not a role for a former mid-market rep trying to stretch—it’s built for enterprise closers who know the game and want to win it. What you’ll do in the role: Own and drive complex, 6–12+ month sales cycles with Fortune 1000 and Global 2000 companies Build strategic, multi-threaded relationships across engineering, DevOps, observability, and procurement leadership Sell consultatively, bringing deep understanding of the customer’s business, technical landscape, and buying process Collaborate cross-functionally with Solutions Architects, Product, and Customer Success to shape high-value, tailored deals Deliver predictable pipeline growth, accurate forecasting, and exceed quota targets Represent Honeycomb at key industry events, conferences, and executive briefings What you’ll bring to the role: 5+ years of full-cycle enterprise SaaS selling experience, ideally in DevOps, observability, or cloud infrastructure Proven ability to land $500K+ multi-year deals with complex buying committees Strong executive presence with the ability to influence C-level stakeholders across technical and non-technical roles Deep discovery, storytelling, and consultative selling expertise A track record of building champions and navigating enterprise buying cycles with precision Grit, ambition, and a bias for execution—someone who thrives in fast-paced, high-ownership environments Experience leveraging MEDDPICC, Command of the Message, or similar enterprise sales frameworks On Target Earnings (OTE) based on level of experience (Base + Commission) €214.331 — €252.046 EUR What you'll get when you join the Hive: A stake in our success - generous equity with employee-friendly stock program It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience Time to recharge with unlimited PTO A distributed-first mindset and culture (really!) Home office, co-working, and internet stipend Full benefits coverage for employees, with additional coverage available for dependents Up to 16 weeks of paid parental leave, regardless of path to parenthood Annual development allowance And much more... Please note we cannot currently sponsor or support visa transfers at this time. Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work. Phishing and Recruitment Scam Warning: We take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you: All communications will come from an @honeycomb.io email address We occasionally work with external recruiting agencies. These partners will use legitimate business email addresses— never personal accounts like Gmail or Yahoo . Our recruiting process will never ask you to provide financial or sensitive personal information, including but not limited to: Social security or tax identification numbers Credit card numbers Bank account information Diversity & Accommodations: We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams. We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know. As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback. Privacy Notice: If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes. For more information regarding our privacy practices please see the Honeycomb Privacy Notice . If you do not want us to retain your information, or want us to update it, please contact privacy@honeycomb.io . Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims.

Location: San Francisco, CA; New York, NY Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ABOUT THE FINANCIAL SERVICES TEAM - Our financial services customers span systemically important banks, neobanks committed to building more delightful banking software (1 in 3 of the world's leading banks use Sierra!), insurers that provide protection for life’s most challenging moments, vertically integrated ecosystems like Rocket Companies, and more. The decisions we make impact millions of end customers and billions of dollars in economic activity. - Our financial services team partners closely with these organizations to set their AI strategies and build modern tools that carefully handle moments when a person’s private anxiety meets an institution’s procedural muscle - the instant before a family learns whether they are pre-approved for a mortgage; the claustrophobic half hour after someone notices a fraudulent charge; the frustrating experience of losing a card and needing to order a new one. - Sierra’s Financial Services team is transforming the customer experience and building technology that makes the industry more accessible, human, and affordable for everyone. WHAT YOU’LL DO As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra’s AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer’s thorniest, highest-stakes problems into agents that measurably move their business. - Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it’s the best version of itself in the real world. You’ll have real ownership and autonomy over the outcome. - Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers’ executives, understand what success actually means to their business, and shape the AI strategy that gets them there. - Partner with the customer’s working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch. - Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next. EXAMPLE PROJECTS These are the kinds of projects that strategists on our team have worked on recently: - Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers. - Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation. - Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples. - Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner. - Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week. WHAT YOU’LL BRING - Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships. - Communication. Clear, direct, and persuasive across technical and non-technical audiences. - Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast. - Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion. - Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes. - Genuine interest in Financial Services and improving the end customer experience. Experience in financial technology, implementations at financial institutions, working inside of these institutions or familiarity with financial services security and compliance requirements (fair lending, PII handling, etc.) are a strong plus. EVEN BETTER... - Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts. - You’ve been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed. - A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: New York, NY Workplace: OnSite About the Company Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world. You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Norwest, Galaxy Ventures, Dragonfly, Bessemer Venture Partners, FirstMark, Lightspeed, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk. Our Ethos We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company. Rain operates around the world and services global businesses and platforms with embedded financial products and services. We work with some of the biggest businesses in the world and serving them means servicing their end users around the world. Getting there usually means expanding our licensing coverage either through direct force projection or through strategic partnerships. Once we’re in a market this work transitions to getting our products and services up and running to ship local products. Market Expansion is a high impact, small, SWAT-like team that owns launching local financial products in each of our target geographies. We like to work in person and we work on every market Rain decides to enter. As part of this team, you will go exotic places, meet exotic people, and build exciting products. The team is, by definition, heavily cross functional requiring team members to work with Product, Legal, Compliance, and Go To Market. We are accountable for the outcome, not for the project plan. The model is deliberately temporary in each market. A launcher deploys into a market, launches the product, hires and hands over to a local GM, and moves to the next one. A market launch is a complex project that runs 3 to 12 months, touches around twelve cross functional capabilities and more than ten internal functions. If you want a clean, independent role inside one function, this is not for you. If you want to be personally accountable for making an impact on one of the fastest growing financial technology companies, keep reading. What you’ll do - Be Global: Spend significant time, in person, in each market you launch. - Be Autonomous: Own a market launch end to end, from the point the entry decision is made to the point the business runs without you. - Operate Across the Company: Work with our legal team to manage the local regulatory and legal processes for licence expansion or transfer where we go direct. - Define and execute the operationalization strategy for each market, meaning the specific decisions about how Rain's technology, team and systems get deployed in the local market. - Identify and solve blockers to quick market launch. - Coordinate and drive a 100 day plan for each market, including the workstream owners, the sequencing, the reporting cadence, and the escalation path when a workstream slips. - Identify and hire the key local roles, usually a country lead and their first two or three hires, and ramp them up / coach them through the first few weeks at their roles. - Detect what is missing before it becomes a problem. Additional licences, gaps and remediations that nobody has scoped. - Own and improve the playbook. You are likely to succeed if you have: - Background: roughly 5 to 7 years of experience in strategy consulting, private equity operations, or an operating role in a regulated fintech or payments business. - Communication skills: you can independently write high-quality formal documents, and represent Rain in high-stakes meetings (e.g., with regulators, investors, partners, customers…). - Business and tech acumen: can work through complexity across different workstreams (e.g., pricing, tech, legal, compliance) identifying what matters in a context full of noise. - Project management experience: you have driven complex projects to completion, particularly when task owners don’t directly report to you. - Practicality and effectiveness: you get things done quickly despite challenges, and are able to deliver a high amount of output when required. - Intellectual curiosity: you are eager to go deep into technical topics, particularly when the response is not obvious. - Desire to travel: you are interested in spending significant time in person in the target markets to launch the product, hire a local team, and solve problems. - Location: you are based in New York or Madrid, or have a willingness to relocate. - Languages: you speak native / fluent English. Bonus attributes: - Direct experience with regulatory approval processes, market expansion, post-merger integration, on either side of the table. - Experience in payments, card issuing, e-money or banking, whether at an operator, a regulator, an adviser or a network. - Having expanded a business into a new geography, including taking a product or a programme live in a new jurisdiction. - Knowledge of the payment / crypto regulatory landscape for payments and digital assets. - Familiarity with stablecoins and how onchain tech interacts with traditional payments. - Additional languages, particularly Spanish, Portuguese, Chinese or Arabic. - Experience building a function from scratch, including hiring the team who came after you. Things that enable a fulfilling, healthy and happy experience at Rain: Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves. Flexible working ☕ We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace. Easy to access benefits 🧠 For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan. Retirement goals💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match. Equity plan 📦 Every Rainmaker gets an equity option plan so we all benefit from our success. Health and Wellness 📚 High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you! In-office meals 🍜 Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit. Team summits ✨ Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.

Location: New York, NY (HQ) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE As a Product Operations partner for Ramp Procurement, you will help build and scale the workflows that enable customers to manage their procurement processes with speed, accuracy, and control. You will improve both the requester and approver experience while shaping product quality through data, customer feedback, and tight partnership with customer-facing internal teams. Beyond your product vertical, you will also contribute to Product Operations process improvement and product building that allows our Product and Engineering teams to scale. You will use AI tools to improve release management, collect customer feedback, and enable internal teams to support customers and troubleshoot issues. Our main goal is to reduce customer friction, measured by support tickets per active user and customer NPS. *Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week* WHAT YOU’LL DO - Own the voice-of-customer loop for Procurement — systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels - Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs - Own launch operations for new Procurement features as they move from Alpha to GA, including AI-native experiences that require strong customer and internal enablement - Directly ship product improvements (UX fixes and paper cuts) using AI tools — owning your own backlog of customer friction reduction, not just feeding the engineering backlog - Use AI to automate processes and build products that enable teams to ship faster while maintaining a high quality bar - Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Procurement workflows WHAT YOU NEED - 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS; experience with procurement, intake and approval workflows, spend management, or financial operations preferred - Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction - Ability to translate qualitative feedback into crisp requirements and operational processes - Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders - Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact - Experience using AI tools (e.g., Claude Code) to accelerate your work and directly make product improvements ABOUT OUR TEAMS - Spend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spend - Procurement owns streamlining new purchase requests, approvals, vendors, savings, and price intelligence products to help companies make better financial decisions - Intelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisions - Bill Payments owns our invoice management, accounts payable, and B2B payment capabilities - Risk owns our underwriting and financial products that determine which businesses to approve and how to manage risk - Growth owns onboarding, activation and retention products to help our customers be successful on the Ramp platform - Accounting owns creating intelligence in our accounting platform, saving finance teams time and money - Mobile owns our mobile app development and mobile strategy BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Barcelona, Spain; Limassol, Cyprus; Warsaw, Poland; Ta' Xbiex, Malta Join COLIBRIX ONE – Innovating the Future of Payments At COLIBRIX ONE*, we’re building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic Money Institution (FCA Reference No. 927920) and holder of a Financial Institution Licence issued by the MFSA, as well as a principal member of both VISA and Mastercard, we provide comprehensive, real-world financial solutions that include: Global card processing Digital wallet infrastructure Cross-border merchant accounts Alternative payment methods (APMs) Corporate accounts for legal entities We’re a fast-growing team with a passion for innovation, security, and scalability. Our culture values curiosity, collaboration, and impact - and we’re looking for talented professionals who are ready to shape the future of fintech. At COLIBRIX ONE, your work directly powers the digital economy. If you're eager to solve meaningful challenges and build with purpose, we’d love to hear from you. About the Role As a Key Account Manager at Colibrix One , you’ll play a vital role in building strong, lasting relationships with merchants, collaborating across departments, and driving innovation through a deep understanding of client needs. This is a client-facing, strategic position ideal for someone who thrives in a fast-paced fintech environment and is passionate about delivering exceptional service. Key Responsibilities: Manage client onboarding, including gathering and conducting an initial review of documents To advise our customers regarding products and services To establish sustainable customer relations To maintain and update the client database Act as a single point of contact for the merchant and facilitate dialogue between them and the different departments in finance, compliance, and operations Anticipate client needs, and the challenges they face, and work with the internal team to develop action plans for addressing issues and ideas that drive innovation and best practices Your Profile: Passion for providing the best client experience Excellent communication skills, the ability to persuade and voice your opinion Dedicated, motivated, and confident personality is driven by personal achievements and accomplishments Previous experience in client-oriented role in the B2B sector Strategic and analytical thinking Ability to prioritize own workload and work with minimum supervision To be able to challenge established norms and proactively seek improvements and better solutions What you need to succeed in this role: 1+ years’ experience preferably within a regulated entity in a similar role in a banking, payments Higher education: Business management, Economy, or other would be an advantage Experience working in a fast-paced environment Excellent written communication skills and ability to convey complex information in a clear, understandable way for the audience Fluency in English and Russian (proficiency in additional languages is considered an asset) What we offer: Opportunity to shape the future of fintech solutions within a growing company A collaborative and supportive team environment English / Spanish classes Opportunity to receive reimbursement for work-related training/courses * This position is offered within the COLIBRIX ONE. Employment will be under the appropriate legal entity based on the role and location.

Location: Cyprus; Russia; Poland; Belarus; Georgia; Romania About the Role We are an international broker. Our clients fund and withdraw through approximately 60 payment methods across Asia, Africa, LATAM, and the Middle East. Payments Product is now a standalone function, and we are building the team around it. This is an early core hire. We are looking for a Payment Integration Manager who will own payment integrations end to end—from the initial technical call with a provider through to stable production. You will also be the first line of response for every payment incident and the person responsible for deciding whether a new integration is ready to go live. This is a technical operations role rather than a coordination role. Key Responsibilities 1. Payment Provider Onboarding & Integration Manage the full onboarding cycle for new payment providers, including: Initial technical calls Credentials and sandbox access Configuration and test design User Acceptance Testing (UAT) Production launch Post-release stabilisation Define integration acceptance standards and own the go/no-go decision before launch. Review provider API documentation and translate it into implementation-ready specifications for engineering, covering edge cases, failure paths, and confirmation model behaviour. 2. Payment Incident Management Own the first-line response for payment incidents, including: Failed and stuck transactions Unconfirmed payments Payment method-level anomalies Investigate and drive incidents to resolution rather than simply escalating them. Diagnose provider-side versus platform-side issues using logs, API responses, and transaction data. Communicate findings clearly to providers, engineers, and internal stakeholders. 3. Technical Testing & Verification Perform hands-on verification of payment integrations. Conduct manual checkout testing across mobile and desktop. Verify callbacks and API behaviour using Postman or equivalent tools. Execute SQL queries to investigate transaction data. Validate asynchronous payment statuses, confirmation models, redirect flows, and failure scenarios. 4. Payment Method & Provider Catalogue Maintain a comprehensive catalogue of payment methods and providers, documenting: Supported capabilities Available integration types Completed testing Known failure modes Build the initial capability inventory of all live payment methods and providers. Convert ambiguous provider documentation and undocumented operational knowledge into actionable specifications. 5. Payment Performance Analysis Produce a 90-day breakdown of deposit attempts, categorised by outcome: Completed transactions Declined by the provider Abandoned by the user Abandoned during redirect Completed but never confirmed back to the platform Requirements Essential Qualifications & Experience 4+ years of experience in payments, PSP integrations, or fintech platforms, with hands-on ownership of integrations rather than coordination alone. Working knowledge of APIs, webhooks, asynchronous payment statuses, callback mechanics, confirmation models, redirect flows, and common failure modes. Ability to review provider API specifications and identify missing information. Experience using Postman or equivalent tools for API testing. Experience performing structured checkout testing across mobile and desktop. Proven ability to investigate live payment incidents using logs and API responses. Ability to distinguish provider-side issues from platform-side problems. Experience translating incomplete or ambiguous technical documentation into clear specifications for engineering. Strong communication skills and composure during incidents. Basic knowledge of using AI tools in daily work. Working proficiency in both English and Russian, as both languages are used daily. What Success Looks Like in the First Year First Few Months — Operational Ownership Take ownership of first-line payment incidents, build the payment method and provider catalogue using documentation and direct investigation, and produce the 90-day deposit attempt analysis. By Mid-Year — Integration Acceptance Standards Establish the integration acceptance framework and apply it to a live provider onboarding process, from initial engagement through production launch. Second Half — Established Processes & Decision-MakingAs the team expands, a Systems Analyst will assume responsibility for formal verification, while the integration acceptance gate remains under your ownership. Maintain an accurate and up-to-date provider catalogue, ensure the integration acceptance gate is fully operational, and take ownership of incident-related decisions. Recruitment Process Our recruitment process consists of four stages: HR Interview: Background, motivation, and overall role alignment. Technical Interview: Payment integration knowledge, technical tools, hands-on experience, and incident diagnosis. Product & Problem-Solving Interview: Integration decisions, prioritisation, and practical problem-solving. Final Interview: Discussion with senior stakeholder. Benefits Fixed monthly compensation of [depending on experience] Fully remote work within GMT to GMT+4, with no relocation required End-to-end ownership of a provider from first call to production, and the go or no-go decision on every integration Scope that grows with the business: cards, alternative payment methods, a card programme and new entities Corporate AI tooling as part of the working process

Location: Austin, in-person Senior Director, Strategic Partnerships Location: Austin, TX Department: Strategic Partnerships Reports To: Executive Leadership About inKind inKind is transforming restaurant financing and customer engagement through an innovative fintech platform that provides restaurants with growth capital while helping consumers discover and enjoy dining experiences nationwide. As we continue to scale, we are building strategic partnerships that expand how consumers access inKind, create value for our restaurant partners, strengthen our platform, and unlock meaningful new growth opportunities. Role Summary inKind is seeking a Senior Director, Strategic Partnerships to lead the strategy, orchestration, execution, and overall outcomes of some of the company's most important strategic partnerships. This is a senior leadership role operating at the intersection of business strategy, product, technology, financial services, operations, and go-to-market execution . You will work closely with executive leadership and senior external partners to translate complex partnership opportunities into scalable programs that deliver measurable commercial and customer impact. You will own the partnership operating model from strategic alignment and solution design through implementation, launch, adoption, optimization, and expansion. This includes establishing governance, aligning executive stakeholders, driving cross-functional accountability, identifying risks and opportunities, and ensuring that partnerships deliver against their strategic and financial objectives. This is not a traditional partnership-management or program-management position. The Senior Director will be expected to understand the underlying economics and strategic value of each partnership, influence product and commercial strategy, challenge assumptions, navigate ambiguity, and drive decisions across teams without relying on direct authority. You will bring structure to complexity while maintaining the speed and entrepreneurial mindset required in a rapidly scaling organization. What You’ll Own Strategic Partnership Leadership Own the strategy, operating model, and overall execution of major strategic partnerships from initial planning through launch, optimization, and expansion. Translate executive commitments, commercial objectives, and partnership agreements into actionable strategies, roadmaps, workstreams, and measurable outcomes. Serve as a senior relationship leader for key external partners, building trusted relationships with executives and functional leaders. Develop a deep understanding of each partner's business model, strategic priorities, customer proposition, organizational structure, and decision-making processes. Identify opportunities to expand partnerships into new products, customer experiences, channels, markets, or commercial models. Ensure partnership activity remains aligned with inKind's broader company, product, consumer, restaurant, and growth strategies. Executive & Cross-Functional Leadership Act as the central strategic connector across Product, Engineering, Data, Marketing, Sales, Partner Success, Operations, Support, Finance, Legal, Risk, Compliance, and Information Security. Establish clear ownership and accountability across complex initiatives spanning multiple teams and organizations. Create executive governance structures that enable fast decision-making, transparent escalation, and clear accountability. Lead executive steering meetings, strategic reviews, partnership planning sessions, and critical decision forums. Surface competing priorities, organizational constraints, and strategic tradeoffs early and drive stakeholders toward clear decisions. Influence senior leaders across inKind and partner organizations without requiring direct reporting authority. Partnership Strategy & Commercial Performance Develop a comprehensive understanding of partnership economics, contractual commitments, strategic value, customer outcomes, and long-term growth potential. Partner with Finance, Data, Product, Marketing, and commercial leadership to establish clear business cases and success measures. Define and track KPIs across areas such as customer acquisition, activation, engagement, transaction volume, revenue, restaurant impact, retention, and partnership ROI. Evaluate performance against business cases and identify opportunities to improve economics, adoption, customer experience, and strategic value. Identify new opportunities within existing relationships and help develop proposals for partnership expansion. Provide executive leadership with clear recommendations regarding investment, prioritization, resource allocation, and future partnership opportunities. Product, Technology & Integration Strategy Partner closely with Product and Engineering leadership to translate partnership objectives into scalable product and technical strategies. Ensure external commitments are appropriately balanced against product priorities, technical architecture, scalability, and long-term platform strategy. Provide senior-level coordination across integrations, APIs, data flows, customer experiences, security requirements, testing, and release planning. Facilitate decisions when commercial objectives, customer requirements, technical constraints, or partner expectations compete. Ensure privacy, security, regulatory, compliance, and data requirements are incorporated into partnership strategy from the outset. Help identify opportunities to build reusable capabilities rather than one-off solutions as the strategic-partnership portfolio grows. Go-to-Market, Launch & Organizational Readiness Oversee integrated go-to-market strategies spanning positioning, customer communications, channels, partner enablement, internal training, launch activities, and ongoing engagement. Ensure partner and inKind teams are aligned on target audiences, customer journeys, offer mechanics, messaging, launch timing, operational readiness, and measures of success. Establish clear launch-readiness standards across product, technology, operations, customer support, marketing, legal, compliance, and commercial teams. Ensure organizational dependencies and readiness risks are identified and addressed before major launches or milestones. Lead post-launch executive reviews and ensure performance insights translate into prioritized improvements. Develop repeatable playbooks that improve how inKind launches and scales future strategic partnerships. Governance, Risk & Decision-Making Establish governance frameworks appropriate for complex, high-value partnerships. Maintain executive visibility into major risks, dependencies, decisions, commercial implications, and strategic opportunities. Proactively identify operational, technical, financial, contractual, compliance, regulatory, and reputational risks. Ensure material issues are escalated early with clear context, options, implications, and recommended paths forward. Drive disciplined decision-making around changes in scope, investment, timing, requirements, and ownership. Build relationships that allow difficult conversations and competing priorities to be resolved constructively and quickly. Building the Strategic Partnerships Capability Help define how inKind evaluates, launches, governs, and scales strategic partnerships as the organization grows. Build repeatable frameworks, operating models, governance structures, and performance measurement approaches. Identify opportunities to improve organizational effectiveness across partnership development and execution. Establish standards for partnership planning, executive reporting, launch readiness, performance reviews, and retrospectives. Mentor and develop program, partnership, and cross-functional leaders involved in strategic initiatives. Help determine future organizational and capability needs as the strategic-partnership portfolio expands. Who You Are Strategic and commercially minded: You understand how partnerships create enterprise value and can connect strategy, economics, customer experience, and execution. An enterprise-level operator: You can take highly complex initiatives spanning multiple organizations and create clarity, accountability, and momentum. Executive presence: You are comfortable advising, challenging, and influencing senior executives internally and externally. Product and technology fluent: You understand how commercial partnerships translate into product experiences, integrations, APIs, data requirements, and technical dependencies. Outcome oriented: You measure success through business and customer impact rather than simply completing projects. Comfortable with ambiguity: You can operate effectively when strategy, ownership, requirements, or solutions are still being defined. Highly accountable: You take ownership of outcomes, identify issues early, and consistently drive initiatives through completion. A strong communicator: You can simplify complex information into clear decisions, recommendations, and actions. Relationship driven: You build credibility quickly while remaining willing to challenge partners and internal stakeholders when necessary. A builder: You are energized by creating scalable systems and capabilities rather than simply operating established processes. Qualifications 10+ years of experience across strategic partnerships, business development, program leadership, product operations, management consulting, fintech, payments, financial services, or related fields. 4+ years operating at a senior leadership level with responsibility for complex, cross-functional or enterprise-wide initiatives. Demonstrated experience leading significant partnerships involving large external organizations and executive stakeholders. Experience working with banks, card issuers, payment networks, fintech platforms, loyalty programs, marketplaces, or other regulated financial-services organizations strongly preferred. Proven ability to lead initiatives spanning Product, Engineering, Data, Operations, Finance, Legal, Compliance, Marketing, and commercial teams. Strong commercial acumen with experience understanding business models, partnership economics, financial implications, and ROI. Experience establishing governance models and influencing senior stakeholders across organizational boundaries. Strong understanding of product development, technical integrations, data flows, APIs, launch readiness, and operational dependencies. Demonstrated ability to translate data and performance metrics into executive-level recommendations and business decisions. Exceptional written, verbal, negotiation, facilitation, and executive stakeholder-management skills. Bachelor's degree or equivalent practical experience; MBA or other relevant advanced degree is a plus but not required. What Success Looks Like Within the first 6–12 months, the Senior Director will have: Established a trusted executive operating model across inKind's highest-priority strategic partnerships. Created clear governance, ownership, escalation paths, and decision-making frameworks across major initiatives. Built integrated strategic roadmaps connecting commercial, product, technical, operational, compliance, and go-to-market priorities. Improved the speed and quality of cross-company decision-making by surfacing risks, dependencies, and strategic tradeoffs earlier. Successfully led major partnership launches or milestones against defined customer, commercial, technical, and operational outcomes. Established executive-level reporting that provides clear visibility into performance, economics, risks, opportunities, and required decisions. Demonstrated measurable progress against adoption, engagement, revenue, customer, restaurant, and strategic objectives. Identified and developed opportunities to expand the value and scope of existing partnerships. Built repeatable frameworks that make future strategic partnerships faster and more scalable to execute. Why Join inKind Enterprise-level impact: Lead partnerships capable of materially influencing inKind's next stage of growth. Executive exposure: Work directly with senior leadership at inKind and major external organizations. Strategic ownership: Influence partnership strategy, product direction, commercial outcomes, and investment decisions. Cross-functional reach: Operate at the intersection of fintech, payments, loyalty, hospitality, technology, and customer experience. Build, don't maintain: Help establish the systems, operating models, and capabilities that will define how inKind scales strategic partnerships. Mission with an impact: Help create partnerships that deliver meaningful value for restaurant operators while enabling more consumers to discover and enjoy exceptional dining experiences. inKind is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Who we are: inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards. Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat. Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community. inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions. By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our Privacy Policy . For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.