CXM Direct LLC

Location: Cyprus; Bulgaria; Poland; Russia; Dubai, United Arab Emirates; Georgia Job Description (JD) Job Title Head of Analytics – Global Multi-Product Broker Location Limassol, Cyprus (Hybrid) or Remote (UTC−1 to UTC+4) Reporting To Chief Marketing Officer (CMO) About the Role We are seeking an experienced Head of Analytics to establish and lead our analytics function from the ground up. This is a unique opportunity to define the company's data strategy, build the analytics architecture, and create the foundations for data-driven decision-making across a rapidly growing multi-product brokerage business. Operating across CFDs, cryptocurrency, proprietary trading, and prediction markets, the business has reached significant scale without a centralized analytics function. As the first Head of Analytics, you will have full ownership of building the data ecosystem, defining business metrics, implementing attribution models, and establishing analytics best practices that will shape the organization for years to come. Key Responsibilities Analytics Strategy & Leadership Build and lead the company's first centralized analytics function. Define the long-term analytics vision, roadmap, and operating model. Establish data governance standards, metric definitions, and reporting frameworks. Partner with executive leadership to enable data-driven strategic decisions. Direct and mentor embedded analysts across multiple business functions. Data Infrastructure & Architecture Design and implement the end-to-end analytics technology stack. Select and deploy data warehousing, transformation, visualization, and reporting solutions. Build scalable analytics infrastructure to support multiple financial products. Develop a canonical data model across the organization. Ensure data quality, consistency, accessibility, and governance. Marketing & Attribution Analytics Design and implement multi-touch attribution across: Paid Search Paid Social Affiliate Marketing Mobile Acquisition Partner Programs Build unified customer journey tracking from first interaction through trading activity. Deliver accurate ROI and customer acquisition insights across all marketing channels. Establish standardized marketing performance metrics. Business Intelligence & Performance Reporting Develop real-time executive dashboards and KPI reporting. Create a single source of truth for business-critical metrics. Build reporting frameworks across CFDs, Crypto, Prop Trading, and Prediction Markets. Translate complex analytical findings into actionable business recommendations. Experimentation & Decision Science Establish a company-wide hypothesis testing and experimentation framework. Design and evaluate A/B tests and controlled experiments. Ensure business decisions are supported by statistically sound analysis. Champion a culture of evidence-based decision making. Stakeholder Management Collaborate closely with Marketing, Product, Technology, Operations, and Commercial teams. Resolve cross-functional alignment on data definitions and reporting standards. Present analytical insights to senior leadership and executive stakeholders. Team Building Lead, coach, and develop embedded analysts. Design the future analytics team structure. Recruit and onboard analytics talent aligned with company culture and business goals. Key Deliverables (First 12 Months) Months 1–6 Build the analytics infrastructure and technology stack. Implement event tracking across all customer touchpoints. Deploy centralized data warehouse and transformation pipelines. Launch UUID-based attribution across all marketing channels. Establish data governance framework and documentation. Months 6–9 Develop and implement the organization's canonical data model. Standardize definitions for key business entities and KPIs. Align stakeholders around consistent business metrics. Months 9–12 Deliver real-time KPI dashboards across all business lines. Launch experimentation and hypothesis testing framework. Enable marketing and product teams to make data-driven decisions. Begin scaling the analytics organization through strategic hiring. Requirements Required Qualifications Bachelor's degree in Analytics, Data Science, Computer Science, Mathematics, Statistics, Economics, Engineering, or a related field. Master's degree is advantageous. Experience Required Significant experience in Analytics, Business Intelligence, or Data Leadership roles. Experience building an analytics function from the ground up. Strong background in financial services, brokerage, fintech, cryptocurrency, trading platforms, or similar digital businesses. Demonstrated experience implementing multi-touch attribution models. Proven success designing analytics architecture and selecting technology stacks. Experience leading cross-functional analytics initiatives. Experience managing or mentoring analytics professionals. Technical Skills Data Warehousing ETL/ELT Architecture SQL Python or R Business Intelligence tools (Power BI, Tableau, Looker, etc.) Marketing Attribution Platforms Event Tracking Frameworks Data Modeling Dashboard Development Statistical Analysis Experiment Design (A/B Testing) Data Governance Core Competencies Strategic Thinking Analytical Problem Solving Leadership & Team Development Stakeholder Management Business Acumen Communication & Influencing Skills Decision Making Change Management Project Ownership Innovation Mindset Success Profile The ideal candidate has: Built multi-touch attribution across paid, organic, and partner marketing channels. Designed analytics architecture from a greenfield environment. Experience within CFD, crypto, brokerage, fintech, or adjacent financial services. Successfully aligned stakeholders around standardized data definitions. Driven experimentation and evidence-based decision-making. Demonstrated confidence in challenging assumptions with data. A builder mindset who views the absence of existing infrastructure as an opportunity. Benefits Why Join Us Build the analytics function from the ground up with full ownership. Define the company's data architecture, governance, and reporting standards. Shape the future of analytics across multiple global trading products. Influence executive decision-making at the highest level. Build and lead a high-performing analytics team. Opportunity to make a lasting impact on a fast-growing global organization.

Location: Cyprus; United Arab Emirates; Poland; Bulgaria; Georgia Full-Stack QA Engineer Location: Fully remote Reports to: QA Lead We’re looking for a QA Engineer to own quality across assigned areas of a financial trading product. The role combines hands-on manual testing, test automation, and release validation. Familiarity with forex, crypto, or trading is required. Responsibilities • Test features end to end, including functional, integration, API, regression, and exploratory testing. • Review requirements and acceptance criteria for gaps, unclear behavior, and quality risks. • Build and maintain E2E tests in TypeScript/JavaScript with Playwright and API integration tests in Python. • Investigate failing or flaky tests and improve automation reliability. • Work with developers, product managers, and the QA Lead to resolve issues. • Validate releases and communicate outstanding risks before deployment. • Use approved AI tools where they improve testing quality or efficiency. Requirements • Practical experience testing web applications, both manually and through automation. • Experience with Playwright and TypeScript/JavaScript for E2E testing, and Python for API integration testing. • Familiarity with forex, crypto, or trading products and concepts. • Ability to work independently, prioritize competing tasks, and take ownership of quality beyond individual test cases. • Clear written communication and attention to detail. • Native-level Russian and English at B2 level or above. Hiring Process 1. Interview with the QA Lead and Product Owner. 2. Final interview with the CTO.

Location: Bangkok, Thailand Creative Social Media Specialist CXM Thailand Scope of Work The Creative Social Media Specialist is responsible for transforming information from Global and internal teams into localized, ready-to-publish Thai social media content. The role also coordinates closely with Graphic Design, Video, and Production teams to ensure that all content is accurate, brand-aligned, and successfully delivered across CXM Thailand’s social media channels. Key Responsibilities 1. Social Media Management Manage content publishing across Facebook, TikTok, YouTube, and other assigned social media channels. Develop weekly and monthly content calendars for CXM Thailand’s social media channels. Prepare captions, artwork, videos, links, and all relevant information prior to publishing. Schedule and publish content according to the approved content plan. Review published content for accuracy and make necessary updates or corrections when required. 2. Creative Content Develop content topics and creative ideas for CXM. Write captions, headlines, hooks, calls-to-action (CTAs), and copy for artwork. Develop concepts, storylines, and references for video content. Monitor social media trends and adapt relevant trends for the brand while maintaining CXM’s professional brand image. 3. Content Categories Content may include, but is not limited to: Market Updates / Market News Trading Education / Beginner Content Promotions & Campaigns CXM Products & Services Partner / IB Content Seminars / Webinars / Events Lifestyle / Engagement Content Short-form Video Content 4. English–Thai Translation & Localization Translate documents and marketing materials from English into Thai. Translate promotions, campaigns, announcements, emails, customer notices, and social media content. Localize content from Global / Regional CXM teams to ensure relevance and suitability for Thai audiences. Adapt headlines, captions, CTAs, and key messages into natural, clear, and engaging Thai. Verify numbers, dates, terms, conditions, and other important details against the original source material. 5. Graphic & Video Coordination Prepare creative briefs for Graphic Designers, Video Editors, and Cameramen / Videographers. Source references and define the appropriate mood and tone for creative materials. Review artwork and video content before publication. Coordinate revisions with relevant teams until the content is ready for use. Perform basic graphic design or basic video editing when necessary. 6. Content Production Support Prepare scripts, talking points, shot lists, and content briefs. Coordinate with Coaches, Speakers, Sales teams, Partners, and Production teams. Support the production of Weekly Market Updates, Educational Clips, Promotional Videos, Partner Interviews, and Office Content. 7. Live & Webinar Support Prepare artwork, captions, and promotional content for Facebook Live sessions and Zoom Webinars. Prepare topics and relevant information for speakers. Coordinate preparations prior to Live sessions and Webinars. Develop pre-event and post-event content. Repurpose Live / Webinar content into short-form video clips and other social media content. 8. Promotion & Campaign Communication Simplify promotional information into clear and easy-to-understand communication for Thai customers. Prepare communication briefs for campaigns. Verify campaign periods, eligibility requirements, rewards, CTAs, and Terms & Conditions. Coordinate with the Marketing Lead, Sales team, and other relevant teams prior to publication. 9. Social Media Monitoring & Reporting Monitor Reach, Engagement, Video Views, and overall content performance. Prepare weekly and monthly content performance reports. Analyze which content formats and topics should be continued, optimized, or improved. Prepare a Weekly Social Performance Summary for the Marketing team. 10. Competitor & Trend Research Monitor competitors within the Forex / CFD / Trading industry. Analyze competitors’ content, promotions, campaigns, and creative approaches. Identify relevant trends and propose new content ideas for CXM Thailand. Prepare a Competitor / Trend Update at least once per week. 11. Brand & Content Accuracy Ensure that all content complies with CXM Brand Guidelines. Verify market information, promotional details, figures, and other key information before publication. Include appropriate Risk Warnings / Disclaimers where required. Avoid statements or claims that imply guaranteed profits or guaranteed returns. Do not publish promotions that have not yet been officially confirmed or approved. Maintain a clear distinction between educational content and investment advice. Requirements 3-4 Years of relevant experience Should be Thai Native

Location: Cyprus; Russia; Poland; Belarus; Georgia; Romania About the Role We are an international broker. Our clients fund and withdraw through approximately 60 payment methods across Asia, Africa, LATAM, and the Middle East. Payments Product is now a standalone function, and we are building the team around it. This is an early core hire. We are looking for a Payment Integration Manager who will own payment integrations end to end—from the initial technical call with a provider through to stable production. You will also be the first line of response for every payment incident and the person responsible for deciding whether a new integration is ready to go live. This is a technical operations role rather than a coordination role. Key Responsibilities 1. Payment Provider Onboarding & Integration Manage the full onboarding cycle for new payment providers, including: Initial technical calls Credentials and sandbox access Configuration and test design User Acceptance Testing (UAT) Production launch Post-release stabilisation Define integration acceptance standards and own the go/no-go decision before launch. Review provider API documentation and translate it into implementation-ready specifications for engineering, covering edge cases, failure paths, and confirmation model behaviour. 2. Payment Incident Management Own the first-line response for payment incidents, including: Failed and stuck transactions Unconfirmed payments Payment method-level anomalies Investigate and drive incidents to resolution rather than simply escalating them. Diagnose provider-side versus platform-side issues using logs, API responses, and transaction data. Communicate findings clearly to providers, engineers, and internal stakeholders. 3. Technical Testing & Verification Perform hands-on verification of payment integrations. Conduct manual checkout testing across mobile and desktop. Verify callbacks and API behaviour using Postman or equivalent tools. Execute SQL queries to investigate transaction data. Validate asynchronous payment statuses, confirmation models, redirect flows, and failure scenarios. 4. Payment Method & Provider Catalogue Maintain a comprehensive catalogue of payment methods and providers, documenting: Supported capabilities Available integration types Completed testing Known failure modes Build the initial capability inventory of all live payment methods and providers. Convert ambiguous provider documentation and undocumented operational knowledge into actionable specifications. 5. Payment Performance Analysis Produce a 90-day breakdown of deposit attempts, categorised by outcome: Completed transactions Declined by the provider Abandoned by the user Abandoned during redirect Completed but never confirmed back to the platform Requirements Essential Qualifications & Experience 4+ years of experience in payments, PSP integrations, or fintech platforms, with hands-on ownership of integrations rather than coordination alone. Working knowledge of APIs, webhooks, asynchronous payment statuses, callback mechanics, confirmation models, redirect flows, and common failure modes. Ability to review provider API specifications and identify missing information. Experience using Postman or equivalent tools for API testing. Experience performing structured checkout testing across mobile and desktop. Proven ability to investigate live payment incidents using logs and API responses. Ability to distinguish provider-side issues from platform-side problems. Experience translating incomplete or ambiguous technical documentation into clear specifications for engineering. Strong communication skills and composure during incidents. Basic knowledge of using AI tools in daily work. Working proficiency in both English and Russian, as both languages are used daily. What Success Looks Like in the First Year First Few Months — Operational Ownership Take ownership of first-line payment incidents, build the payment method and provider catalogue using documentation and direct investigation, and produce the 90-day deposit attempt analysis. By Mid-Year — Integration Acceptance Standards Establish the integration acceptance framework and apply it to a live provider onboarding process, from initial engagement through production launch. Second Half — Established Processes & Decision-MakingAs the team expands, a Systems Analyst will assume responsibility for formal verification, while the integration acceptance gate remains under your ownership. Maintain an accurate and up-to-date provider catalogue, ensure the integration acceptance gate is fully operational, and take ownership of incident-related decisions. Recruitment Process Our recruitment process consists of four stages: HR Interview: Background, motivation, and overall role alignment. Technical Interview: Payment integration knowledge, technical tools, hands-on experience, and incident diagnosis. Product & Problem-Solving Interview: Integration decisions, prioritisation, and practical problem-solving. Final Interview: Discussion with senior stakeholder. Benefits Fixed monthly compensation of [depending on experience] Fully remote work within GMT to GMT+4, with no relocation required End-to-end ownership of a provider from first call to production, and the go or no-go decision on every integration Scope that grows with the business: cards, alternative payment methods, a card programme and new entities Corporate AI tooling as part of the working process

Location: Cyprus Job Description: This is a high-impact position at the center of a complex multijurisdictional structure spanning +8 entities across the EU, UAE, South Africa, and Southeast Asia. This role is ideal for an experienced paralegal or legal operations professional with financial regulatory experience (especially around payment service providers (PSPs), fintech licensing, cross-border compliance, and commercial contracting) who thrives in fast-paced, international environments. What you’ll be doing: Contracting - Conduct first-pass reviews of cross-border commercial agreements, including vendor, banking, and PSP contracts - Coordinate contract execution, track key terms, and maintain contract records across group entities - Support negotiations by flagging legal and commercial risks for escalation to legal counsel - Ensure consistency and alignment of contractual standards across jurisdictions - Track and manage key contract terms across the group Regulatory and Compliance Support - Support AML, KYC, sanctions, and financial crime compliance processes in coordination with Legal and Compliance - Assist with regulatory filings, licensing applications, and ongoing submissions - Manage onboarding and due diligence for PSPs, banks, and key counterparties - Conduct applicable legal research - Advise on FX regulatory frameworks Risk mitigation and Operational Execution - Support implementation of group-wide legal and compliance policies - Liaise with external counsel, regulators, and service providers as needed - Translate legal and regulatory requirements into clear, practical guidance for internal teams - Track regulatory obligations and help ensure timely execution across jurisdictions Requirements Strong exposure to financial services, fintech, FX, or crypto-related environments Solid experience with commercial contracting and contract lifecycle management Hands-on experience supporting AML, KYC, sanctions, or financial compliance processes Experience working with banks, PSPs, or regulated counterparties Ability to operate independently and manage multiple priorities across time zones Exceptionally clear, responsive communicator in a remote environment 5 - 7 years of experience Exposure to multi-entity or cross-border corporate structures Law degree preferred

Location: United Arab Emirates; Cyprus; Poland; Romania; United Kingdom; Georgia Reporting Line Reports directly to the CEO . Leads a compliance function that includes the Group Paralegal (direct report) and all compliance personnel embedded across the CXM Group of Companies. Location Remote (EU timezone preferred) This is a fully remote role. EU timezone alignment is preferred to ensure effective overlap with key offices across the CXM Group. Occasional travel may be required for regulator meetings and visits to regional teams. General Purpose CXM Group is building a compliance architecture across six business lines and multiple jurisdictions simultaneously — this role owns that build. The group is at an inflection point: multiple licensing processes are running in parallel, including a Norwegian crypto exchange being structured for MiCA passporting, a South African broker-dealer acquisition, a VARA application in the UAE, and prospective acquisitions in LATAM and Southeast Asia. The CCO exists to hold this together — ensuring that a fast-moving, multi-asset, multi-jurisdictional expansion programme stays regulatorily sound, that new entities are acquired and integrated without compliance exposure, and that the group's licensing pipeline converts into durable, operating authorisations across FX, CFDs, crypto, prediction markets, prop trading, and education. This is a role for someone who has operated across tier-one and emerging-market regimes simultaneously and has the regulator-facing credibility to show for it. Specific Objectives Build and deploy a group-wide compliance reporting framework Within the first three months, establish a structured compliance reporting framework covering all regulated entities across the CXM Group — including defined reporting lines, cadences, and escalation paths that give the CEO and board clear, timely visibility of the group's regulatory posture. Create an AI-enabled legal document database Within six months, deliver a searchable, indexed, and cross-referenced repository of all legal documentation across the group — structured for AI-assisted retrieval so that agreements, licences, policies, and regulatory correspondence can be surfaced and compared at speed. Establish and embed internal legal SLAs Within the first three months, define and operationalise service-level agreements for all internal legal workflows: standard contract reviews turned in 24 hours; new contract drafting completed within 48 hours; policy creation on agreed timelines. Compliance with these SLAs to be tracked and reported. Deploy legal and compliance risk monitoring tools Within six months, implement risk monitoring tooling across all business verticals and target markets — covering FX, CFDs, crypto, prediction markets, prop trading, and education — providing structured, ongoing visibility of regulatory and legal risk exposure across the group. Drive the live licensing and acquisition pipeline to defined milestones Own delivery against the group's active regulatory and M&A programme: South African broker-dealer acquisition and VARA (UAE) licence obtained by Q3 2026; VARA application submitted by Q4 2026 and licence granted by Q3 2027; MiCA passporting for the Norwegian crypto exchange secured by Q2 2027; LATAM and Southeast Asia acquisition targets scoped and structured by Q1 2027. Key Activities Oversee group-wide legal and compliance communications Manage all inbound and outbound communications across the compliance and legal function — ensuring consistency of position, appropriate escalation, and clear audit trails across all CXM Group entities. Monitor brand, regulatory, and compliance risk Run ongoing monitoring of online brand exposure and regulatory risk signals across all business verticals and target markets, using dedicated tooling to surface issues before they become regulatory events. Research target markets and emerging regulatory requirements Conduct structured research on new and existing jurisdictions — tracking legislative developments, regulatory guidance, and enforcement trends across FX, CFDs, crypto, prediction markets, prop trading, and education to keep the group's risk exposure visible and current. Build and maintain reporting infrastructure with Ops and IT Work cross-functionally with Operations and IT to design, implement, and maintain the compliance reporting systems and dashboards needed to give leadership real-time visibility of the group's regulatory posture. Inventory, organise, and analyse all group legal agreements Own the end-to-end legal document function: audit existing agreements across all entities, build and maintain the AI-enabled document repository, and ensure all contracts are indexed, cross-referenced, and accessible for rapid retrieval. Manage regulatory relationships and respond to inquiries Serve as the primary point of contact for regulators across all jurisdictions — preparing responses, managing ongoing dialogue, and coordinating regulator visits or meetings with appropriate precision and consistency. Set and enforce contract throughput standards Define the SLA framework for all internal legal workflows — 24 hours for standard contract reviews, 48 hours for new contract drafting — and hold the Group Paralegal and compliance staff accountable for delivery against those standards. The CCO personally handles high-stakes, novel, or regulator-facing agreements; standard throughput runs through the team. Requirements Key Competences Two competences are non-negotiable (and typically take a decade of multi-jurisdictional work to build) — everything else can be ramped. If you don't have these, the rest of the profile doesn't matter. Non-negotiable Multi-jurisdictional regulatory knowledge Demonstrated command of tier-one regimes (CySEC, FCA, NFA, ASIC) and offshore/emerging-market frameworks (UAE, Mauritius, Seychelles, SVG, Cambodia), with working knowledge of MiCA and crypto licensing regimes globally. This is the core of the mandate — live deals are already in motion. Regulator-facing credibility Confidence and competence in direct regulator engagement — managing inquiries, coordinating responses, and representing the group's compliance posture with consistency across jurisdictions. The group has active regulator relationships that need an owner from day one. Strong advantage M&A and licensing fluency Ability to support acquisition structuring and entity integration from a compliance perspective — assessing regulatory exposure, coordinating with external counsel, and managing parallel licensing processes without dropping threads. AI-enabled legal operations Experience deploying AI tooling in legal workflows — document retrieval, contract review acceleration, risk monitoring — is a strong advantage. Candidates without a deployment track record must demonstrate a concrete plan for rapid adoption and the aptitude to execute it. Function leadership and SLA ownership Ability to set standards, delegate effectively, and hold a team accountable for throughput — running the contract and compliance function at scale without becoming the bottleneck. Personal involvement reserved for high-stakes, novel, or regulator-facing matters. Likely Current Job Chief Compliance Officer (multi-jurisdictional broker or crypto exchange) The closest equivalent — already holding a CCO title across FX, CFDs, or crypto at a group with multiple regulated entities and active regulator relationships. If your current seat is steady-state and you're ready to own a live build across six asset classes and a dozen jurisdictions, this is the step up. Head of Compliance (tier-one regulated broker) One level below CCO at a CySEC, FCA, or ASIC-regulated firm — strong regulatory depth, ready to move into group-level ownership. If you've hit the ceiling of what a single-jurisdiction, single-entity compliance role can teach you, this is where the complexity scales. Regulatory Affairs Director (fintech or crypto) Licensing and regulator-facing experience across multiple jurisdictions, possibly without the full compliance function remit yet. If you've been the technical expert behind the licensing programme and want to own the outcome end-to-end, this is the mandate. M&A Compliance Lead (financial services) Embedded in acquisition structuring and entity integration at a PE-backed or multi-entity financial services group. If you've been supporting deals from the compliance side and want a seat where M&A fluency is a core expectation rather than a secondary contribution, this is it. Senior Legal Counsel / Head of Legal (retail broker or crypto exchange) Contract-heavy, regulator-facing, with compliance responsibility baked in — a common feeder at smaller multi-jurisdictional groups where legal and compliance sit close together. If you've been carrying both functions informally and want a title and mandate that reflects the actual scope, this role makes it official. Benefits Employer Value Proposition Most CCO roles at this level are maintenance jobs — one regulator, one entity, one asset class. This one is not. Genuine architectural ownership across six asset classes and a dozen jurisdictions FX, CFDs, crypto, prediction markets, prop trading, and education — running simultaneously, across tier-one and emerging-market regimes, with live licensing and M&A deals already in motion. The compliance architecture doesn't exist yet at group level. You're building it. By the end of year one, you'll be able to say you built a multi-jurisdictional compliance architecture from scratch, closed live licensing deals across MiCA, VARA, and emerging markets simultaneously, and stood up an AI-enabled legal ops function before almost anyone in the segment has done it. That is a résumé paragraph no single-jurisdiction maintenance role can produce. Direct line to the CEO — and the mandate authority that comes with it This role reports directly to the CEO, not to a CLO or CFO. In a live licensing and M&A environment where decisions need to move fast, that access matters: no layers between compliance judgment and executive action. Many group-level CCO seats don't offer this — this one does. A live deal pipeline, not a hypothetical one MiCA passporting, VARA in the UAE, a South African broker-dealer acquisition, and prospective acquisitions in LATAM and Southeast Asia — these are active, not aspirational. You'll be in the room on deals that will define the group's regulatory footprint for the next decade. A first-mover opportunity in AI-enabled legal ops The mandate includes building the AI-enabled legal ops function at group level — document retrieval, contract throughput acceleration, risk monitoring — in a segment where almost nobody has done it yet at this scale. If you've started deploying AI in legal workflows and want a seat where that capability shapes the entire function, this is it. Group-level mandate, not a function-level seat Functional authority over compliance personnel across all CXM Group entities. The scope matches the title — and the title reflects the actual job. Fully remote No relocation. No commute. Occasional travel when it matters — regulator meetings, regional teams — and otherwise, work from wherever you do your best thinking. A genuinely uncommon opportunity Multi-asset, multi-jurisdictional, M&A-active, AI-forward, fully remote — and at a scale that is still early enough for you to leave a visible mark. Roles with this combination of complexity and ownership don't come up often. Compensation Compensation is bespoke to the hire. We'd rather understand what you bring to the table and have a direct conversation about expectations than anchor the discussion prematurely. The package will be competitive with the scope of the mandate and consist of base + bonus that is tied to hitting agreed KPIs. Assessment Process This process is designed to match the weight of the mandate. A seat with this scope — live licensing, active M&A, and a compliance architecture being built from scratch — deserves a rigorous hire, and we make no apology for that. Every stage is purposeful, and every interviewer is there for a reason. Group Legal Counsel — regulatory and legal technical depth across jurisdictions, plus practical M&A case questions to assess acquisition structuring judgment. CHRO — leadership style, function-building track record, and cultural alignment with CXM Group's operating style. CEO — strategic judgment, mandate clarity, and the candidate's vision for the compliance architecture they'd build and own. Board members — select Board involvement at final stage, focused on governance credibility and long-term fit at group level. The full process is designed to run within one month. We move quickly and respect that your time is finite — every stage is as much your opportunity to assess CXM as ours to assess you. If you take your next move as seriously as we take this hire, that's exactly the kind of conversation we want to have.

Location: Portugal; Brazil; Mexico; Argentina; Peru Company Overview CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team. Reporting Line: Reports directly to the Head of Customer Support General Purpose: The General purpose of the position is to ensure a smooth, reliable, and positive experience for clients who trade using our platforms.This involves assisting clients with their trading accounts, resolving technical or transactional issues, and providing clear information about the company's products, services, and trading platforms. Job Role: Effectively manage company communication channels, including live chat, emails, and phone calls. Identify and assess customers’ needs to ensure a high level of satisfaction. Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal. Provide timely and accurate support to clients within the specified time frame. Maintain and update CRM records with all customer interactions and actions taken. Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation. Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction. Work independently as well as collaboratively in a team environment. Adhere to standard operating procedures and company policies at all times. Requirements Proven experience in a customer support or client service role. Previous experience or background in Forex trading or the financial markets is a strong advantage. Excellent command of English and Portugese native both spoken and written. Proficient in Microsoft Office applications (Word, Excel, Outlook). Strong phone communication skills with active listening abilities. Ability to work under pressure and meet tight deadlines. Excellent communication, problem-solving, and presentation skills. Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future). Benefits Employer Value Proposition:Join a collaborative team where your expertise is valued, and individual contributions extend beyond daily support tasks. You'll work with a modern tech stack, enjoy meaningful autonomy in how you approach challenges, and have clear opportunities for personal and professional growth. Benefit of working at CXM: Competitive Salary along with KPI Bonus Night Shift Allowance Growth Opportunities Collaborative Team

Location: Cyprus; Malta; Poland; Georgia; Romania; Malaysia Social Media Lead Reporting to: Chief Marketing Officer Location: Fully Remote — European Time Zones Employment: Full-time About the Role We are looking for a Social Media Lead to own and grow CXM’s global social media presence across organic and paid channels. This is a hands-on, player-coach role combining strategy, execution, performance optimisation, community management, and team leadership. You will play a key role in consolidating CXM’s regional social presence, improving performance across markets, and building a consistent, engaging global brand presence. Key Objectives Consolidate all regional Facebook pages into a single global page within the first 90 days, with no loss of existing followers. Deliver agreed ROAS targets across paid social campaigns by the end of Q4. Drive quarter-on-quarter improvement in reach, engagement, follower growth, and CTR. Establish a consistent monthly social media performance reporting and optimisation rhythm. Launch a follower-exclusive content and promotions programme within the first six months. Build scalable processes and, over time, support and lead local social media managers. Key Responsibilities Strategy & Planning Develop and execute CXM’s global social media strategy in line with wider marketing objectives. Build and manage content calendars across campaigns, promotions, company updates, and market opportunities. Identify emerging platform, audience, and content trends. Content & Community Coordinate, schedule, and publish content across relevant social platforms. Maintain consistency in brand identity, tone of voice, messaging, and positioning. Manage comments, direct messages, and community interactions professionally and promptly. Monitor sentiment and escalate customer issues or recurring concerns to the appropriate teams. Paid Social Plan, launch, manage, and optimise paid social campaigns, particularly across Meta. Manage budgets across markets and campaign objectives. Test and optimise audiences, creatives, placements, and messaging. Improve campaign performance across reach, traffic, engagement, conversions, and cost efficiency. Analytics & Reporting Track and analyse organic and paid social performance. Produce regular performance reports with clear insights and recommendations. Turn data into actionable optimisation decisions. Monitor competitor activity and platform developments. Cross-Functional Collaboration Work closely with design, content, regional marketing, CXM Support, compliance, and other internal teams. Support product launches, promotions, events, partnerships, and wider marketing campaigns through social media. Team Leadership Provide direction and support to local social media managers as the team develops. Establish standards, processes, and best practices across markets. Remain hands-on while coaching and developing the wider social team. Requirements Proven experience managing social media for a global or multi-market brand. Strong hands-on experience with paid social, particularly Meta Ads . Strong understanding of organic social, content strategy, and community management. Demonstrable ability to analyse social performance and optimise based on data. Experience managing budgets, campaigns, audiences, and creative testing. Strong brand, content, and copy judgement. Excellent stakeholder and cross-functional communication skills. Experience working in regulated industries such as fintech, crypto, or financial services is advantageous. Experience managing or mentoring social media teams is a plus. Comfortable working independently in a fully remote environment. Benefits What We Offer The opportunity to own and shape CXM’s global social media function. A genuinely remote role with flexibility across European time zones. The chance to consolidate and build a global social operation from the ground up. A strong, experienced team and supportive leadership environment. Competitive base salary plus a performance-based bonus linked to social KPIs and campaign results. Recruitment Process Stage 1: HR screening interview Stage 2: Interview with the CMO, potentially including the CEO

Location: Armenia; Cyprus; Georgia; Belarus; Poland; Serbia CRM Marketing Manager Reporting to: CMO Location: Fully Remote Markets: 12 About the Role We are looking for a CRM Marketing Manager to own CXM’s customer lifecycle marketing across 12 markets. You will use customer data, segmentation, automation, and personalised communications to improve activation, first-time deposits, retention, reactivation, and customer lifetime value. This is a hands-on role for someone who can build CRM journeys from the ground up, manage campaigns across multiple markets, and use performance data to continuously improve results. Key Objectives Build and launch at least 3 automated lifecycle journeys covering welcome/activation, retention, and reactivation within the first 6 months. Improve the current 9% lead-to-FTD conversion rate through targeted CRM activation campaigns. Support reducing churn to below 10% through structured retention and reactivation programmes. Build and maintain localised CRM journeys across all 12 markets . Maintain 99%+ deliverability and ensure all CRM activity meets applicable compliance requirements. Key Responsibilities Lifecycle & CRM Strategy Own customer journeys across onboarding, activation, conversion, retention, loyalty, VIP, churn prevention, and win-back. Define triggers, audiences, journey logic, exclusions, frequency caps, and exit criteria. Coordinate email and push communications to create a consistent customer experience. Campaigns & Automation Build, launch, and optimise automated CRM campaigns using platforms such as Mailgun, Braze, Klaviyo, or equivalent . Create targeted campaigns based on customer behaviour, lifecycle stage, market, language, and product. Manage promotional campaigns, newsletters, VIP communications, retention campaigns, and partner communications. Develop and maintain reusable email templates and content blocks. Segmentation & Personalisation Build and maintain customer segments, consent lists, exclusions, and communication rules. Configure personalised and dynamic content based on customer data. Work with Product, Analytics, and IT to define and validate data and event requirements. SQL knowledge is a strong advantage. Localisation Manage CRM communications across multiple languages and markets. Coordinate translation, editing, and linguistic QA. Ensure correct currencies, dates, links, variables, legal messaging, tone, and RTL requirements. Maintain master journeys and localisation matrices across all markets. Deliverability & Compliance Monitor deliverability, bounces, spam complaints, suppression lists, and domain/IP reputation. Maintain strong email hygiene and deliverability standards. Run detailed pre-launch QA covering audiences, links, variables, tracking, content, sender details, and scheduling. Ensure campaigns comply with consent, unsubscribe, data retention, and local regulatory requirements. Analytics & Optimisation Analyse CRM performance by market, language, segment, and customer lifecycle stage. Measure conversion, retention, churn, revenue, and incremental uplift — not just opens and clicks. Run A/B and holdout tests across offers, messaging, timing, frequency, channels, and journey structure. Maintain a clear optimisation backlog and turn insights into measurable improvements. Requirements Proven experience in CRM, lifecycle marketing, email marketing, or marketing automation . Hands-on experience building automated customer journeys. Strong understanding of segmentation, personalisation, triggers, and lifecycle strategy. Experience managing CRM across multiple markets and languages. Strong knowledge of email deliverability and campaign QA. Experience with Mailgun, Braze, Klaviyo, or similar CRM platforms . Strong analytical and data-driven mindset. Comfortable working with technical and data teams. Excellent attention to detail and ability to manage multiple campaigns simultaneously. Experience in FX, fintech, trading, igaming, or another regulated B2C environment is highly desirable. Able to work independently in a fully remote environment. Ideal Candidate Background The strongest candidates are likely to be currently working as a: CRM Manager / Lifecycle Marketing Manager Email Marketing Manager Marketing Automation Specialist Retention Marketing Manager CRM-focused Digital Marketing Manager Experience with high-volume B2C customer journeys, FTD/conversion funnels, retention, reactivation, and regulated markets will be particularly valuable. Benefits What We Offer Fully remote working with minimal meeting overhead. Ownership of CRM across 12 international markets . Genuine opportunity to build and improve the customer lifecycle function. An established business with the resources and budget to execute ambitious CRM initiatives. Freedom to test, learn, and implement new ideas. Competitive, above-market compensation. KPI-linked bonus connected directly to CRM and business performance. Recruitment Process Stage 1: HR interview — experience, motivation, and fit. Stage 2: CMO interview — CRM expertise, strategy, and relevant experience. Stage 3: CEO interview, where required.

Location: Poland; Georgia; Dubai, United Arab Emirates; Cyprus; Romania; Bulgaria Position: Chief Operating Officer (COO), Cryptocurrency Exchange Reporting Line: Reports directly to the Group Chief Executive Officer (Group CEO). Location: Fully Remote General Purpose: Responsible for launching and operationally scaling the cryptocurrency exchange, ensuring excellence in execution, regulatory compliance, and efficient business operations across all functional areas. Specific Objectives (~12 months): Establish a global network of introducing brokers/key opinion leaders (IBs/KOLs) and retail partners to drive customer acquisition and platform growth. Define and initiate the licensing roadmap across key jurisdictions to enable compliant operations and future market expansion. Implement convenient and reliable fiat on- and off-ramp solutions tailored to the needs of each operational market. Build and structure a scalable, cross-functional operations team to support growth, compliance, and service excellence. Achieve operational break-even through disciplined cost management, revenue optimization, and strategic scaling. Develop and formalize a clear, differentiated unique value proposition (UVP) to guide positioning, messaging, and go-to-market efforts. Design and deploy a CRM, client member area (for clients and IBs/KOLs), and a back-office system to support commercial operations, partner management, and internal workflows. Key Activities: Establish and enforce internal operational policies and external partner standards to ensure consistent, compliant, and scalable execution. Recruit, structure, and lead a sales team focused on acquiring and managing relationships with crypto Introducing Brokers/Key Opinion Leaders (IBs/KOLs). Build and oversee a compact, results-driven marketing team focused on events, affiliate programs, and performance marketing initiatives. Identify, evaluate, and onboard payment service providers (PSPs) to support reliable fiat on- and off-ramp capabilities in key markets. Set up and operationalize a customer support function, including recruitment, training, and certification of support agents to ensure consistent service standards. Develop a comprehensive business plan and execution roadmap outlining operational priorities, growth strategies, financial projections, and resource requirements. Lead the rollout of a minimum viable product (MVP), conduct user testing, and validate product-market fit prior to full-scale market launch. Establish the technological infrastructure necessary to support core operational processes and policies, including but not limited to fraud prevention, compliance, and risk management systems. Define key performance indicators (KPIs) for all critical processes and implement a business intelligence (BI) dashboard for executive and board-level reporting. Map and define the end-to-end customer journey to optimize user experience, retention, and conversion across all touchpoints. Requirements Key Competences: Strategic and operational planning: ability to structure business models, roadmaps, and execution frameworks aligned with company goals. Crypto-native business development: deep understanding of the crypto ecosystem, including introducing brokers, affiliate models, and fiat/crypto flows. Regulatory and compliance acumen: familiarity with global licensing processes, risk frameworks, and operational controls for crypto exchanges. Cross-functional team leadership: proven ability to build and manage lean, high-performing teams across sales, marketing, support, and operations. Technology infrastructure oversight: capability to define, integrate, and govern operational tech stacks supporting KYC, fraud prevention, and customer service. Customer experience design: expertise in mapping customer journeys and optimizing UX across digital platforms. KPI design and reporting: proficiency in defining process metrics and leading the development of BI dashboards for internal and board-level stakeholders. Product-market validation: experience in managing MVP launches, interpreting user feedback, and adapting offerings to improve fit and performance. Business systems architecture and vendor management: ability to define business requirements, evaluate technical solutions, and oversee the implementation of CRM, client portals, and operational back-office systems. Likely Current Job: Candidates are likely serving as Chief Operating Officer or Senior Operations Leaders within: Centralized cryptocurrency exchanges (CEXs), particularly those with hands-on experience in building support functions, partner channels, and back-office infrastructure Crypto exchanges with global or multi-jurisdictional operations requiring licensing, fiat integrations, and scalable client-facing systems Benefits Employer Value Proposition: Founding team with decades of leadership experience in crypto and FX markets, including deep expertise in liquidity provision and risk management. Proven track record with over 100 white-label crypto exchanges successfully delivered. Existing global network of introducing brokers (IBs), enabling immediate distribution and acquisition momentum. Deep expertise in China and Southeast Asia markets, offering region-specific insight, partnerships, and go-to-market capabilities. Best-in-class B2B sales processes and operational know-how across crypto and financial technology sectors. Strategic, founder-facing role with full ownership over operational execution and platform scale-up. Opportunity to shape and launch a new exchange brand backed by tested infrastructure and global market ambition. Operated by founders located in clean, regulated jurisdictions, ensuring institutional readiness and long-term compliance integrity. Clear long-term vision and strategic direction set by the founding team, with a strong commitment to sustainable growth and value creation. Fully capitalized and execution-ready, eliminating fundraising distraction and enabling immediate go-to-market focus. Fully functional technical MVP in place, allowing the COO to focus on scaling, partnerships, and operational excellence from day one. Effective, hands-on board and a low-bureaucracy environment enabling fast decision-making and high operational autonomy. Potential for equity participation, profit sharing, and meaningful long-term upside aligned with performance and growth milestones. Flexible work model with hybrid or fully remote setup, plus access to the Group’s collective expertise and operational support resources. Realistic path to become Chief Executive Officer (CEO) within 12 months based on performance and strategic alignment. Backed by a larger group with fully staffed finance, customer support, and operations teams providing shared services and scalability from day one. Assessment Process: Candidate evaluation will consist of three interview rounds with board members, focusing on strategic alignment, operational experience, and cultural fit. Each interview will assess core competencies relevant to the role, with particular attention to execution readiness, leadership capabilities, and crypto-specific domain knowledge.

Location: Bangkok, Thailand Position Title: Marketing Manager Reporting Line: Reports directly to the Sales Director Location: Fully Onsite General Purpose: Responsible for developing and executing integrated marketing strategies that drive brand awareness, customer acquisition, engagement, and business growth across multiple channels for a global financial services, trading, or fintech organization. Specific Objectives (~12 months): Develop and execute marketing strategies aligned with company growth objectives and brand positioning. Increase brand awareness and market visibility across target markets and customer segments. Improve lead generation, customer acquisition, and campaign conversion rates through data-driven marketing initiatives. Manage and optimize multi-channel marketing campaigns to maximize return on investment (ROI). Strengthen the company’s social media presence and community engagement across assigned platforms. Produce high-quality marketing content to support customer acquisition, retention, and brand-building efforts. Conduct ongoing market research to identify industry trends, competitive opportunities, and evolving customer needs. Ensure all marketing communications remain consistent with brand guidelines and messaging standards. Improve campaign performance through continuous analysis, testing, and optimization. Coordinate the delivery of marketing assets, events, promotional materials, and digital content within agreed timelines. Support business growth initiatives through effective integrated marketing communication campaigns across online and offline channels. Provide regular reporting to senior management on campaign performance, marketing KPIs, and strategic initiatives. Key Activities: Plan marketing goals and develop comprehensive marketing strategies aligned with business objectives. Manage and execute marketing campaigns across digital, social, email, content, and offline channels. Monitor, analyze, and report campaign performance, providing actionable recommendations for optimization. Conduct market research and competitor analysis to identify trends, opportunities, and customer preferences. Oversee the creation of engaging marketing content, including social media posts, videos, events, merchandise, presentations, and promotional materials. Manage assigned social media platforms and optimize advertising campaigns for maximum performance. Develop content for websites, newsletters, presentations, blogs, social media channels, and other marketing materials. Coordinate with Graphic Designers and Video Editors to produce campaign assets and brand materials. Manage integrated marketing communication campaigns across multiple channels and markets. Support event planning, sponsorship activities, and brand activation initiatives. Maintain marketing calendars, project timelines, and campaign schedules. Collaborate with cross-functional teams to ensure marketing initiatives support broader business objectives. Requirements Strong understanding of digital marketing, content marketing, social media management, and integrated marketing communications. Experience managing multi-channel marketing campaigns and performance-driven advertising initiatives. Strong analytical skills with the ability to interpret campaign data and optimize marketing performance. Excellent project management and organizational skills with the ability to manage multiple priorities simultaneously. Strong written and verbal communication skills in English. Experience working with creative teams, including Graphic Designers and Video Editors. Ability to work independently while maintaining accountability for marketing outcomes and deadlines. Knowledge of financial markets, including Stocks, Forex, CFDs, and Cryptocurrency, is highly advantageous. Familiarity with marketing analytics, campaign tracking, and reporting tools. Likely Current Job: Senior Marketing Executive, Marketing Manager, Digital Marketing Manager, Brand Manager, Growth Marketing Manager, Marketing Communications Manager, Content Marketing Manager, or similar roles within a fintech company, CFD brokerage, cryptocurrency exchange, financial services organization, or online trading platform. Benefits Employer Value Proposition: Join a fast-growing global financial services, CFD brokerage, or cryptocurrency organization in a high-impact marketing role with ownership over brand growth, customer acquisition, campaign execution, and content strategy across multiple markets. Benefit from a flexible remote or hybrid working model, exposure to dynamic financial markets, and the opportunity to directly influence business growth, brand visibility, and customer engagement while collaborating with globally distributed teams. Compensation: Competitive base salary plus performance-based incentives, determined based on candidate experience and qualifications. Assessment Process: Candidate evaluation includes interviews with the Head of Marketing and senior management, a structured assessment of marketing expertise, and a case discussion focused on campaign strategy, content development, digital marketing performance, brand positioning, and market growth initiatives.

Location: Bangkok, Thailand Position Title: Graphic Designer Reporting Line: Reports directly to the Marketing Manager Location: Fully Onsite General Purpose: Responsible for designing visually compelling marketing and brand assets that support customer acquisition, engagement, and brand awareness across digital and offline channels. The role plays a key part in translating financial and trading concepts into clear, engaging, and high-performing visual content for a global Forex, CFD, or financial services organization. Specific Objectives (~12 months): Develop high-quality visual assets that strengthen brand identity and enhance customer engagement across multiple channels. Support customer acquisition and retention initiatives through effective design and visual communication. Produce creative assets that improve campaign performance, brand visibility, and audience engagement. Ensure consistency of branding, messaging, and visual standards across all marketing materials. Create engaging visual content optimized for social media platforms, websites, advertising campaigns, and promotional activities. Translate complex Forex, trading, and financial concepts into visually appealing and easily understandable graphics. Support integrated marketing campaigns through the timely delivery of creative assets. Improve design efficiency and scalability by maintaining organized design systems, templates, and asset libraries. Stay ahead of design trends, digital marketing innovations, and industry developments within the Forex and financial services sectors. Deliver high-quality creative work while managing multiple projects and meeting tight deadlines. Key Activities: Design marketing materials for digital and offline channels, including banners, landing pages, advertisements, and promotional assets. Create visual content for Forex products, campaigns, and brand communications. Develop graphics for social media platforms such as Facebook, TikTok, YouTube, Instagram, and Line. Collaborate with marketing and content teams to support integrated marketing campaigns. Adapt and optimize designs for different platforms, formats, and audiences. Translate trading concepts and financial data into engaging visual content. Ensure brand consistency across all creative materials. Manage multiple projects while meeting deadlines in a fast-paced environment. Stay updated on design trends, digital marketing developments, and industry best practices. Requirements Proficiency in Adobe Photoshop, Illustrator, and other graphic design tools. Strong understanding of branding, typography, layout, and visual communication. Experience creating content for digital marketing and social media platforms. Ability to transform complex concepts into clear and engaging visuals. Strong attention to detail and commitment to brand consistency. Excellent time management and project coordination skills. Ability to work collaboratively and manage multiple priorities. Creative mindset with strong problem-solving abilities. Knowledge of Forex, Stocks, Cryptocurrency, or financial markets is an advantage. Benefits Likely Current Job: Graphic Designer, Digital Designer, Creative Designer, Marketing Designer, Visual Designer, Brand Designer, Multimedia Designer, Creative Content Designer, or similar roles within a fintech company, CFD brokerage, Forex broker, cryptocurrency exchange, financial services organization, digital agency, or marketing team. Employer Value Proposition: Join a fast-growing global Forex brokerage, CFD trading platform, or financial services organization in a highly visible creative role with direct influence on brand growth, customer engagement, and marketing performance. Benefit from a flexible remote or hybrid working model, exposure to dynamic financial markets, and the opportunity to create impactful visual experiences for audiences across multiple international markets. Compensation: Competitive base salary plus performance-based incentives, determined based on candidate experience, technical capabilities, and portfolio quality. Assessment Process: Candidate evaluation includes interviews with the Marketing Manager and key marketing stakeholders, portfolio review, a practical design assessment, and a discussion focused on creative execution, branding, visual communication, campaign support, and design problem-solving capabilities.