Location: Canada; United States
Workplace: Remote
ABOUT DOCKER
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.
We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
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THE ROLE
As Docker continues its rapid growth, we're seeking an inspiring and experienced Director of Partner Solution Engineering to lead a world-class team. Docker helps organizations solve complex challenges in modern software supply chains, security governance, and AI-driven development. This role offers the opportunity to shape how our strategic partners, including ISVs, CSPs, SIs, and VARs, adopt and deliver transformative technologies that make developers more productive and secure.
As Director of Partner Solution Engineering, you will lead a high-performing technical organization responsible for driving partner enablement, joint go-to-market initiatives, and technical excellence across Docker's partner ecosystem. You will collaborate closely with Partner Sales, Technical Alliances, Product, and Engineering to develop scalable technical partnership strategies that help partners successfully integrate, sell, and deliver Docker's platform. Your focus will be on enabling your team to drive partner technical readiness, co-innovation, and mutual customer success while building repeatable models for partner engagement at scale.
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KEY RESPONSIBILITIES
LEADERSHIP & TEAM DEVELOPMENT
- Lead, develop, and inspire a team of Partner Solution Engineers, ensuring professional growth and high performance across multiple partner segments (ISVs, CSPs, SIs, VARs).
- Build and scale the Partner SE organization to support Docker's expanding partner ecosystem and geographic coverage.
- Foster a culture of innovation, collaboration, and continuous learning focused on partner success and technical excellence.
- Coach, mentor, and empower your team to engage effectively with diverse partner organizations and communicate complex technical concepts clearly.
PARTNER ENABLEMENT & TECHNICAL STRATEGY
- Establish repeatable processes and programs for partner technical enablement, including scalable learning paths, certifications, technical deep-dives, and integration workshops.
- Design and deliver both 1:1 strategic enablement for key partners and 1-to-many programs that drive adoption across the broader partner ecosystem.
- Create technical content, integration guides, architectural diagrams, reference architectures, and enablement videos tailored for partners.
- Develop partner-specific technical sales plays, solution validation frameworks, and proof-of-value methodologies that highlight Docker's differentiated value.
JOINT GO-TO-MARKET EXECUTION
- Partner with the Partner Sales organization to drive joint account planning, co-selling opportunities, and "sell-with" and "sell-through" motions.
- Guide partners through solution design, technical validation, and evaluation processes to achieve joint customer success and sales goals.
- Support product positioning and technical validation during joint sales engagements, ensuring clarity on what's GA and ready for delivery.
- Define and track metrics for partner technical readiness, engagement quality, and revenue impact.
PRODUCT & ALLIANCE COLLABORATION
- Collaborate with Product and Engineering teams to share Voice of the Partner, influencing roadmap priorities and co-building initiatives.
- Guide beta/EAP program participation with strategic partners, gathering feedback on new features and integration requirements.
- Work closely with the Technical Alliances team on roadmap alignment, technical integrations with CSPs and ISVs, and partner-driven feature requests.
- Champion regional partner technical needs and priorities in internal planning discussions (FedGov, EMEA, APAC).
CROSS-FUNCTIONAL LEADERSHIP
- Collaborate with Field SEs to ensure alignment with market-specific requirements, share learnings, and avoid duplication of effort.
- Partner with Marketing to support partner events, conferences, webinars, and demand generation programs.
- Work with Sales leadership to define partner success metrics, performance standards, and technical excellence measures.
- Represent Docker at partner events and conferences as a technical expert and evangelist.
OPERATIONAL EXCELLENCE
- Create an environment of continuous improvement focused on partner outcomes, operational excellence, and scalable processes.
- Develop internal enablement programs that enhance partner SE capabilities and share best practices across teams.
- Establish tools, systems, and workflows that enable efficient partner engagement and measurement.
- Build strong feedback loops to iterate on enablement strategies based on data-driven insights and partner performance.
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QUALIFICATIONS
REQUIRED
- 8+ years of experience leading technical partner engineering, partner solutions, or pre-sales teams for distributed systems, developer platforms, or cloud infrastructure companies.
- Proven success in guiding teams that support channel partnerships, strategic alliances, and joint go-to-market initiatives.
- Minimum of 5 years in management, including hiring, mentoring, and scaling high-performing partner-facing technical teams.
- Deep understanding of partner ecosystems including ISVs, CSPs (AWS, Azure, GCP), Systems Integrators, and VARs.
- Strong experience in software supply chain security, security governance, DevOps, DevSecOps, or developer productivity technologies.
- Deep technical understanding of containerization, cloud-native architectures, CI/CD pipelines, and developer tools.
- Demonstrated ability to build scalable partner enablement programs (technical learning paths, certifications, workshops).
- Excellent communication and executive presentation skills, with the ability to build trust across technical and business audiences at both partner and customer organizations.
- Strong strategic thinking with proven ability to influence cross-functional teams and drive complex initiatives.
PREFERRED
- Operational experience with Docker, Kubernetes, or similar container-based platforms.
- Experience with application security principles and securing the software supply chain, including SBOMs, image scanning, and secure delivery pipelines.
- Background in software development, scripting, or infrastructure-as-code.
- Experience enabling developer productivity through coding assistants, AI integrations, or AI agent development.
- Familiarity with partner operations tools including Salesforce and enablement platforms like MindTickle.
- Experience working in both direct and channel sales models, understanding the nuances of partner-led vs. partner-assisted sales.
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
- Willingness to travel (~30% expected) to support key partner engagements and events.
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WHAT SUCCESS LOOKS LIKE
30 DAYS
- Successfully onboard, gaining familiarity with Docker's platform, partner ecosystem, and partner go-to-market strategy.
- Establish relationships with your team, Partner Sales, Technical Alliances, Field SE leadership, and key cross-functional partners.
- Begin shadowing partner calls, reviewing existing enablement materials, and understanding current partner technical capabilities.
- Learn tooling (Salesforce, Looker, Docker platform, PRM) and connect with internal stakeholders.
90 DAYS
- Develop and align a 12-month strategic plan with Partner Sales, Technical Alliances, and Product leadership.
- Begin executing key initiatives focused on improving partner technical readiness, enablement program quality, and joint sales effectiveness.
- Lead enablement sessions for selected strategic partners and support joint-account planning activities.
- Produce initial partner-facing technical content and establish your voice as a technical leader in the partner ecosystem.
1 YEAR
- Scale and enable a high-impact Partner Solution Engineering organization that drives measurable partner success and revenue growth through the channel.
- Own the technical strategy for one or more partner segments with documented processes, metrics, and success stories.
- Become a trusted advisor across Partner Sales, Product, Engineering, and Technical Alliances by championing partner insights and technical excellence.
- Demonstrate quantifiable improvements in partner technical closure rates, joint sales velocity, and partner satisfaction scores.
- Build a reputation as a thought leader in the partner ecosystem, representing Docker effectively at partner events and conferences.
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WHY JOIN DOCKER
Docker is at the forefront of developer productivity and software supply chain security. As Director of Partner Solution Engineering, you'll have the opportunity to:
- Shape the technical strategy for how Docker scales through its partner ecosystem
- Build and lead a world-class team of Partner Solution Engineers
- Work with industry-leading partners including major cloud providers, security vendors, and global system integrators
- Influence product direction based on partner and customer insights
- Make a measurable impact on Docker's growth through the channel
- Collaborate with passionate, talented teams across Sales, Product, Engineering, and Alliances
This is a high-impact leadership role for someone who thrives at the intersection of deep technical expertise, strategic partnership development, and team building. If you're excited about enabling partners to deliver exceptional outcomes for joint customers while building a best-in-class Partner SE organization, we'd love to hear from you.
Visa sponsorship: Not available for this role.
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COMPENSATION & EQUITY
All full-time roles include equity. Final compensation is determined on factors including but not limited to experience, skills, qualifications, and location.
Canada: CA$327.6K– CA$468K OTE
United States: $226.1K – $323K OTE
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POSTING INFORMATION
- Open vacancy: This posting is for an existing open role.
- AI in hiring: Docker may use AI-assisted tools during our recruiting process.
- Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent.
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PERKS & BENEFITS
- Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
- Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
- Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
- Home office support – Set up your workspace for comfort and success.
- Technology stipend – Equivalent to US$100 net per month to help support your work.
- Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
- Parental leave – 16 weeks of paid parental leave after six months of employment.
- Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
- Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
- Docker swag – Because representing the whale never gets old.
Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community.
#LI-REMOTE
Location: New York, New York, United States
About the Role
iCapital is looking to hire a Senior Vice President of Strategic Development and Planning to join the Business Excellence organization within Operations and Investment Product Management (OIPM). This highly visible and collaborative role will serve as a strategic partner to the OIPM leadership team and support the continued growth and evolution of the organization. The position will focus on strengthening scalability, operational effectiveness, and organizational performance across OIPM. The ideal candidate brings strong strategic, analytical, and business planning capabilities, along with exceptional leadership and stakeholder management skills. Success in this role requires navigating complex challenges, influencing executive-level discussions, and operating effectively in a dynamic, fast-paced environment.
Responsibilities
Build, develop, and lead a high-performing team, fostering a culture of collaboration, accountability, continuous improvement, and excellence.
Lead annual and multi-year strategic planning processes for Fund Operations and related functions, ensuring alignment with OIPM and firmwide priorities.
Lead large-scale business transformation and change management initiatives focused on scalability, operational effectiveness, organizational alignment, sustainable growth, and business process improvement.
Translate strategic priorities into actionable initiatives with clear objectives, milestones, success metrics, and accountability.
Partner with senior leaders to align business priorities, drive decision-making, and ensure successful execution across functions.
Oversee OIPM's strategic initiative portfolio, ensuring resources, investments, and priorities align with business objectives and long-term goals.
Provide executive governance and oversight for critical business initiatives, ensuring timely execution, risk mitigation, measurable outcomes, consistency, transparency, and accountability across OIPM and the COO organization.
Drive cross-functional collaboration across teams, serving as a trusted advisor and catalyst for organizational alignment and execution.
Prepare strategic recommendations, business cases, and executive-level materials to support investment decisions, prioritization, and long-term planning.
Synthesize complex operational, financial, and business data into actionable insights and compelling narratives for senior executives.
Conduct strategic analyses of new business opportunities, including market assessments, competitive benchmarking, financial modeling, and operational impact evaluations.
Partner with senior leaders to develop and oversee acquisition integration strategies, ensuring seamless transitions and realization of business objectives.
Develop and maintain executive dashboards, scorecards, performance reporting frameworks, governance standards, execution frameworks, and performance management processes, while building deep expertise in the firm's operating model, organizational structure, business processes, systems, data, and key value drivers.
Qualifications
12+ years of experience in corporate strategy, management consulting (MBB or Tier 2), business transformation, strategic finance, corporate development, or a related leadership role within a high-growth organization
Bachelor’s degree in business, finance, economics, engineering, or a related field required; MBA or other advanced degree is preferred
Direct experience within private markets, alternative investments, wealth management, asset management, fintech, or another highly regulated and operationally complex industry, including fund operations
Deep understanding of fund managers (GPs), investment products, fund structures, investor servicing models, operating environments, operational risk, control frameworks, regulatory environments, and scalable operating practices
Proven experience building, leading, and developing high-performing teams, with a track record of fostering collaboration, accountability, continuous improvement, and professional growth
Demonstrated ability to influence senior executives, build consensus, and align diverse stakeholders around common goals, priorities, and business outcomes
Proven success leading large-scale strategic and cross-functional initiatives, organizational transformations, operating model enhancements, and organizational change through influence rather than direct authority
Experience designing and implementing governance frameworks, operating models, performance management processes, and organizational effectiveness initiatives
Strong business acumen with the ability to translate complex challenges into actionable strategies, business cases, and measurable outcomes
Experience developing strategic recommendations and executive-level materials for leadership teams, executive committees, and board-level audiences
Exceptional analytical, problem-solving, and financial modeling capabilities, with the ability to synthesize complex operational and financial data into clear, actionable insights
Strong communication, executive presence, stakeholder management, and relationship-building skills, with proficiency in data visualization, reporting, and business intelligence tools used to support decision-making and performance management
Benefits
The base salary range for this role is $200,000 to $250,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
X: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: New York City, United States
Workplace: hybrid
We are seeking an experienced Service Coordinator to support participants in the Nursing Home Transition and Diversion (NHTD) Waiver program. This role is ideal for someone with hands-on NHTD experience who is compassionate, organized, and comfortable managing multiple cases independently.
Responsibilities
Coordinate services and care for NHTD Waiver participants.
Develop, review, and update service plans based on participants’ needs.
Communicate with participants, families, caregivers, and service providers to support continuity of care.
Monitor service delivery, follow up on outstanding needs, and address coordination issues.
Maintain accurate case records and documentation in accordance with program requirements.
Manage a caseload independently while maintaining timely communication and follow-up.
Hands-on NHTD Waiver experience is required.
Previous Service Coordination experience is preferred.
Knowledge of NHTD regulations, service plans, and care coordination.
Strong communication, organizational, and case management skills.
Ability to work independently and manage multiple cases.
A reliable, professional, and compassionate approach.
Russian language proficiency is a plus.
To apply, please submit your resume highlighting your NHTD Waiver and Service Coordination experience.
ГибридNew York City, United States
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Location: Serbia
POWER A WORLD OF TRUST
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.
Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.
We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!
About Incode
Incode is a Series B unicorn ($2 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast.
The Impact You’ll Make
We are seeking a highly skilled
Backend Engineer
to join our team of backend and DevOps experts. In this role, you will design and implement scalable, resilient backend services that power products used by millions of users. You’ll tackle complex engineering challenges, from extracting services from a monolith to designing robust APIs and data migrations, while ensuring performance, stability, and maintainability.
What You’ll Own & Drive
Engineering Excellence & Scalability
– Architect and implement backend systems that are robust, scalable, and capable of supporting millions of active users. Ensure high availability and reliability through thoughtful system design.
Service Development Lifecycle
– Build and maintain services from initial model design to production support. Contribute across all phases, including prototyping, implementation, testing, deployment, and monitoring.
Code Quality & Best Practices
– Write clean, maintainable, and well-tested code. Participate in code reviews to maintain high standards and mentor peers on engineering best practices.
Complex Problem-Solving
– Tackle challenging engineering problems such as decomposing monolithic applications into microservices, managing large-scale data migrations, and optimizing system performance.
Observability & Resilience
– Implement logging, monitoring, and tracing practices to ensure system health and reliability. Proactively identify and address performance bottlenecks.
Cross-Team Collaboration
– Work closely with DevOps, product managers, and other engineers to ensure smooth integrations and high-quality deliverables. Align engineering solutions with business needs and operational goals.
What You’ll Own & Drive
Engineering Excellence & Scalability
– Architect and implement backend systems that are robust, scalable, and capable of supporting millions of active users. Ensure high availability and reliability through thoughtful system design.
Service Development Lifecycle
– Build and maintain services from initial model design to production support. Contribute across all phases, including prototyping, implementation, testing, deployment, and monitoring.
Code Quality & Best Practices
– Write clean, maintainable, and well-tested code. Participate in code reviews to maintain high standards and mentor peers on engineering best practices.
Complex Problem-Solving
– Tackle challenging engineering problems such as decomposing monolithic applications into microservices, managing large-scale data migrations, and optimizing system performance.
Observability & Resilience
– Implement logging, monitoring, and tracing practices to ensure system health and reliability. Proactively identify and address performance bottlenecks.
Cross-Team Collaboration
– Work closely with DevOps, product managers, and other engineers to ensure smooth integrations and high-quality deliverables. Align engineering solutions with business needs and operational goals.
The Qualities That Set You Apart
Technical Mastery
– Deep knowledge of Java/Kotlin and the Spring framework ecosystem, with proven expertise in backend architectures.
Database Expertise
– Strong understanding of PostgreSQL, MongoDB, and Redis, with the ability to design schemas, optimize queries, and ensure data consistency.
API Design Proficiency
– Experience in designing, building, and maintaining REST APIs with a focus on clarity, scalability, and long-term maintainability.
Analytical Mindset
– Skilled at breaking down complex systems and applying logical, systematic approaches to engineering problems.
Quality-Driven Approach
– Commitment to writing high-quality, maintainable code with comprehensive test coverage.
Adaptability & Growth
– Thrives in dynamic, fast-paced environments. Willing to take ownership of difficult problems and continuously grow technical expertise.
Collaborative Spirit
– Strong communication and teamwork skills, enabling seamless collaboration across engineering and DevOps teams.
Your Background
5+ years of professional software development experience
Proficiency in Java/Kotlin and the Spring framework ecosystem
Experience with observability tools (logging, monitoring, tracing)
Solid understanding of PostgreSQL, MongoDB, and Redis
Hands-on experience in domain modeling and REST API design
Track record of delivering scalable and maintainable systems
Why Incode?
Mission with Meaning
– Shape how billions of people prove identity—safely, simply, and ethically.
Rocket-Ship Growth
– Join at an inflection point where your strategies will compound in value for years.
Elite Team & Backing
– Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
Ownership & Autonomy
– Operate like a founder with the resources of a unicorn.
Global Impact
– Every program you launch will reverberate across industries and continents.
Ready to ignite the future of trust?
Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.
Aspects of our Culture:
High performance
Freedom & responsibility
Context, not control
Highly aligned, loosely coupled
Continuous Feedback
Promotions & Development
Learn more about
Life at Incode
!
Benefits & Perks:
Flexible Working Hours & Workplace
Open Vacation Policy
Equal Opportunities:
Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know—we’ll do our best to support you.
Applicant Data Privacy:
We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.
Location: San Francisco; New York City
Workplace: Hybrid
We are looking for a Strategic Finance Lead to help scale Perplexity’s consumer and enterprise businesses. You will partner with Marketing and Growth leaders to identify growth opportunities, understand customer economics, and turn investment decisions into measurable business results. You will build our marketing-finance capabilities while helping shape how we acquire customers and generate enterprise pipeline.
This role starts as a hands-on individual contributor position for someone who enjoys open-ended problems and turning analysis into action. You will work closely with business leaders and cross-functional teams, with room for your scope to evolve as the company grows. We value someone who can set direction, dig into the details, and follow through.
KEY RESPONSIBILITIES
- Develop the customer economics and investment recommendations that guide how we acquire and retain customers, grow enterprise pipeline, and scale marketing spend. Use CAC, LTV, and payback to evaluate investment returns.
- Partner with Marketing and Growth leaders to build and scale growth initiatives, identify constraints, and determine the resources and changes needed to produce more business.
- Build models and analyses to guide growth investments, translate plans into resource requirements and spending forecasts, and track commitments as plans evolve.
- Collaborate with data and business partners to strengthen measurement and attribution, connecting marketing activity to business outcomes. Help teams make investment decisions with incomplete information, making assumptions explicit and using results to refine where we invest.
- Take ownership of emerging strategic questions across GTM, bringing clear recommendations and adapting as priorities change.
WHAT YOU'LL BRING
- 5+ years of experience in strategic finance, business operations, growth analytics, or a related field, with experience supporting growth-oriented decisions.
- Strong financial modeling and analytical skills, with a deep understanding of customer economics and investment returns.
- Ability to work directly with data and build financial models, using AI tools to accelerate analysis and improve workflows. You can validate outputs, interrogate assumptions, and explain the business logic behind your recommendations.
- Experience making growth investment decisions across both consumer or self-serve acquisition and enterprise demand generation, with a strong understanding of customer economics and the connection between marketing activity, pipeline, and bookings.
- A track record of independently identifying growth opportunities, building the analysis needed to act, and working with partners to implement decisions and learn from results. You move quickly, learn fast, and are willing to do the detailed work yourself.
- Strong communication skills and the ability to build trust, challenge assumptions constructively, and work across teams.
Location: Remote - US
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Strategic Account Executive on our Regulated Verticals team.
About the job
This position is needed to lead relationships and complex solution selling across Twilio’s Customer Engagement Platform, including Messaging, Voice, Email, Segment CDP, Trust & Identity (Verify, Lookup), and Flex. You will drive revenue growth and build strategic, executive-level partnerships with top enterprise financial services and FinTech organizations. As a trusted advisor, you will navigate domain-specific use cases like fraud prevention and personalized engagement while collaborating across Product, Compliance, Finance, and Engineering.
Responsibilities
In this role, you’ll:
Manage and expand some of our most important Regulated Verticals customer accounts.
Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
Partner closely with other Twilio teams to identify new revenue opportunities within your Regulated Verticals account portfolio.
Serve on a cross-functional account team with representatives from product, finance, support, and services teams.
Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.
Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, SalesforceStay current with industry changes and collaborate with your team and peers to learn and share best practices
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales.
Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.
Accountable for relationship management, cross sells, upsells and solutions consulting.
Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
Analytical account development strategy based on using data to find opportunities and prove value.
Demonstrated track record of managing business forecasts and financial models.
Entrepreneurial mindset with appetite to define process and build programs.
Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.
Excellent verbal and written communication skills.
Bachelor’s Degree or equivalent years of experience.
Desired:
Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.
Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.
Software, SaaS, CPaas or PaaS selling experience
Location
This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00 - $165,240.00.
Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00.
Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - $183,600.00.
This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
This role is eligible to earn commissions.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until October 20th, 2026, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: San Francisco, CA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU’LL DO
At Sierra, we are building a fast-scaling, mission-driven AI company where people are at the center of everything we do. As our People Programs Manager, you will design, build, and operationalize the programs and processes that shape the employee experience across Sierra globally. You’ll play a critical role in helping us create clarity, alignment, and belonging as we grow — ensuring Sierra remains a world-class place to work.
- Support the design, launch, and execution of Sierra’s core people programs including onboarding, manager training, targeted development initiatives, and more. You’ll build scalable, repeatable processes to strengthen existing programs and be part of the development and launch of new programs such as feedback, performance, engagement, recognition, and more.
- Partner closely with HR, Legal, Finance, and business leaders on company-wide people programs, ensuring all programs meet the needs of the business and are executed with operational excellence and compliance.
- Advise and support employees and leaders by providing clear guidance on people policies, programs, and best practices, backed by strong documentation and communication.
- Use data and insights to measure, iterate, and evolve programs, while staying ahead of trends in People Ops and employee experience.
WHAT YOU’LL BRING
- 5+ years of experience in People Programs, People Operations, or a related people-focused function within high-growth environments.
- Experience designing and scaling people programs across the employee lifecycle in fast-moving, global technology companies.
- Strong communication and relationship-building skills — able to partner effectively with executives, managers, and cross-functional teams.
- Exceptional program and project management capability, with the ability to drive complex initiatives from concept to execution.
- Analytical and systems-thinking mindset, comfortable using data, tooling, and process design to improve operational efficiency.
- A passion for building clarity, culture, and connection in a rapidly evolving startup environment.
EVEN BETTER…
- Experience supporting or designing programs for global teams across multiple regions.
- Familiarity with HR tools and platforms (HRIS, onboarding systems, performance tools, etc.).
- Background in organizational development, employee experience, or Learning & Development.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As a Data Engineer supporting Billing & Payments Engineering, you’ll join the Finance Data Engineering team and build the foundation for accurate, scalable billing and revenue data across Anthropic. You’ll work closely with Billing Engineering, Finance and Accounting, as well as Product and other partners, to turn billing and payments data into reliable metrics, reporting and insights. You’ll make sure teams have trustworthy data that scales with our growth, and you’ll lead your own projects to enable self-serve insights that help teams make data-driven decisions.
Key responsibilities
Partner with Billing Engineering, Finance and Accounting to understand their data and reporting needs, and translate them into technical requirements
Design, build and maintain data models and pipelines in dbt that transform raw billing, usage and payments data into canonical datasets
Own revenue data accuracy and reconciliation, making sure billing, usage and revenue data tie out across systems
Define success metrics for billing systems, and build the data models and monitoring to track them
Set data integrity standards and SLAs for timely, accurate delivery of billing and revenue data
Share on-call and data operations responsibilities for Finance Data Engineering pipelines
Build dashboards and self-serve data products that track core metrics and deliver insights across the company
Promote best practices for dbt, data modeling and SQL
Influence the Billing Engineering roadmap from a data systems perspective
Build a thorough understanding of our data models and data architecture
Minimum qualifications
Experience as a Data Engineer, Analytics Engineer or in a similar role
Experience with SQL and Python, and building multi-step data pipelines with tools like dbt
Experience with workflow orchestration tools like Airflow, and version control with GitHub
Familiarity with billing concepts such as invoicing, payments, credits, refunds and subscriptions, and experience working with data from billing systems
Experience building dashboards and reporting in tools like Hex for multiple cross-functional teams
Ability to prioritize and deliver practical solutions quickly
Willingness to solve problems end to end, including work beyond the original scope
Ability to define next steps and keep work moving when requirements are unclear
Interest in Anthropic’s mission of building safe and beneficial AI
Preferred qualifications
5+ years of experience as a Data Engineer, Analytics Engineer or in a similar role
Experience partnering with billing, finance or accounting teams on revenue metrics and reconciliation
Experience building an analytics or data engineering function from an early stage
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$320,000
—
$405,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Palo Alto, United States
📍
Location:
Palo Alto, CA
📄
Employment Type:
Contract
🏢
Work Arrangement:
On-site
🚀
Start Date:
TBD
💰
Compensation:
TBD — based on skills and experience
Important Screening Requirements
5+ years of experience
in post-silicon characterization, high-speed I/O (HSIO) validation, or memory electrical validation.
Hands-on experience characterizing
high-speed SerDes PHYs
, particularly PCIe.
Experience measuring
eye diagrams, jitter, bit error rate (BER), and S-parameters
.
Proficiency with high-speed oscilloscopes, bit error rate testers (BERT), and VNA/TDR equipment.
Ability to read and interpret schematics and PCB layouts.
Experience debugging electrical issues directly at the probe point.
Python scripting experience for laboratory test automation.
Background in semiconductor, silicon, or systems companies, including SoC, GPU, networking, storage, or automotive compute.
Must be willing to work
on-site in Palo Alto, CA
.
About the Role
We are seeking a hands-on
PCIe Characterization Engineer
to perform post-silicon electrical characterization and validation of high-speed SerDes physical-layer interfaces in a laboratory environment.
The role focuses on conducting high-speed electrical measurements, analyzing signal integrity, and validating silicon performance. You will independently operate laboratory equipment, troubleshoot signal-level issues, interpret hardware schematics and PCB layouts, and automate characterization workflows using Python.
The successful candidate will have direct experience with high-speed interface characterization and the practical skills needed to investigate electrical performance issues at the measurement and probe points.
What We’re Looking For
We’re looking for an experienced
post-silicon characterization or HSIO validation engineer
with strong hands-on laboratory skills and practical knowledge of high-speed electrical measurements.
The ideal candidate can independently perform eye, jitter, BER, and S-parameter measurements; operate high-speed test equipment; interpret schematics and layouts; and troubleshoot signal integrity issues directly in the lab.
Strong candidates will combine experience with
PCIe and SerDes interfaces, high-speed measurement instrumentation, electrical debugging, and Python-based lab automation
.
Key Responsibilities
Post-Silicon Characterization & Validation
Perform post-silicon electrical characterization of high-speed SerDes PHYs, including:
PCIe
Ethernet
UFS
LPDDR5
Support high-speed interface validation and investigate electrical performance issues.
Analyze characterization results to assess high-speed interface performance.
Identify and troubleshoot signal-level issues during testing.
High-Speed Electrical Measurements
Conduct
eye diagram, jitter, bit error rate (BER), and S-parameter measurements
.
Independently operate laboratory measurement equipment, including:
High-speed oscilloscopes
Bit error rate testers (BERT)
Vector network analyzers (VNA)
Time-domain reflectometry (TDR) equipment
Analyze measurement data to evaluate electrical performance and signal integrity.
Document test configurations, measurement results, and characterization findings.
Schematic Analysis & Electrical Debugging
Read and interpret electrical schematics and PCB layouts to support characterization activities.
Troubleshoot signal integrity and electrical issues directly at probe points.
Investigate measurement anomalies and high-speed interface performance problems.
Apply practical electrical measurement and debugging techniques to identify potential issues.
Python Lab Automation
Develop and maintain
Python scripts
to automate laboratory measurements and characterization workflows.
Support repeatable and efficient execution of electrical tests.
Improve laboratory testing efficiency through reusable automation scripts.
Assist with measurement data collection, analysis, and documentation.
Cross-Functional Validation Support
Support high-speed interface validation activities across relevant silicon and systems platforms.
Collaborate with engineering teams to investigate electrical performance issues.
Communicate measurement findings, debugging results, and characterization progress.
Maintain clear technical documentation of test procedures, configurations, and results.
Required Qualifications
5+ years of experience
in post-silicon characterization, HSIO validation, or memory electrical validation.
Experience working at a semiconductor, silicon, or systems company in areas such as SoC, GPU, networking, storage, or automotive compute.
Hands-on experience with high-speed SerDes PHY characterization.
Practical experience measuring eye diagrams, jitter, BER, and S-parameters.
Proficiency using high-speed oscilloscopes, BERT, and VNA/TDR equipment.
Experience reading and interpreting schematics and PCB layouts.
Strong laboratory debugging and electrical measurement skills.
Python scripting experience for test and measurement automation.
Strong analytical, troubleshooting, and problem-solving abilities.
Willingness to work on-site in Palo Alto, CA.
Preferred Qualifications
Experience with
PCIe electrical characterization and validation
.
Exposure to Ethernet, UFS, or LPDDR5 interfaces.
Experience with high-speed signal integrity measurements and analysis.
Background in silicon validation for SoC, GPU, networking, storage, or automotive-compute products.
Experience developing reusable automation scripts and improving laboratory test efficiency.
Location: United States
Location:
Palo Alto, CA (On-site)
Job Type:
Contract
Job Overview
We are seeking an experienced
PCIe Characterization Engineer
to perform post-silicon electrical characterization and validation of high-speed SerDes PHYs. This role involves hands-on laboratory testing, electrical measurement, signal integrity analysis, and debugging of high-speed interfaces across PCIe, Ethernet, UFS, and LPDDR5 technologies.
The ideal candidate has a strong background in post-silicon characterization or high-speed I/O (HSIO) validation, with practical experience using advanced lab equipment and developing Python scripts for test automation.
Key Responsibilities
Perform post-silicon electrical characterization of high-speed SerDes PHYs and memory interfaces.
Conduct eye diagram, jitter, bit error rate (BER), and S-parameter measurements.
Operate high-speed oscilloscopes, bit error rate testers (BERT), vector network analyzers (VNA), and TDR equipment.
Analyze schematics and PCB layouts to identify signal integrity issues and support electrical debugging.
Perform hands-on troubleshooting and debug at the probe point to isolate and resolve hardware-level issues.
Develop and maintain Python scripts for laboratory test automation, data collection, and analysis.
Analyze characterization results, document findings, and collaborate with cross-functional engineering teams to improve interface performance.
Support validation activities for high-speed interfaces, including PCIe, Ethernet, UFS, and LPDDR5.
Required Qualifications
5+ years of experience in post-silicon characterization, HSIO validation, SerDes validation, or memory electrical validation.
Hands-on experience characterizing high-speed electrical interfaces in a semiconductor or systems engineering environment.
Proficiency with high-speed oscilloscopes, BERT, VNA, and/or TDR measurement equipment.
Practical experience measuring and analyzing eye diagrams, jitter, BER, and S-parameters.
Ability to read and interpret schematics and PCB layouts for hardware-level debugging.
Experience with Python scripting for laboratory automation and test data analysis.
Strong troubleshooting, analytical, and problem-solving skills.
Ability to work on-site in Palo Alto, California.
Preferred Qualifications
Experience with PCIe, Ethernet, UFS, LPDDR5, or other high-speed SerDes and memory interfaces.
Background working with SoCs, GPUs, networking hardware, storage systems, or automotive computing platforms.
Experience with signal integrity analysis and post-silicon hardware validation.
Previous experience in semiconductor, silicon design, or systems companies.
Ideal Candidate Profile
Candidates with titles such as
PCIe Characterization Engineer, Signal Integrity Engineer, HSIO Validation Engineer, Post-Silicon Validation Engineer, or SerDes Validation Engineer
are encouraged to apply.
Candidates currently based in the San Francisco Bay Area are strongly preferred due to the on-site nature of the position.
Location: Paris, France
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
About The Team
Most people know Deliveroo as the app that brings sushi or burgers to their front door. Deliveroo for Work (DfW) is our dedicated B2B arm. We help businesses - from tech startups to global law firms - manage their corporate catering and employee food perks.
Whether it’s providing late-night meals for hardworking teams, organising office pop-ups, managing monthly "stipends" for remote workers, or catering massive boardroom events, DfW is the secret ingredient to a happy office culture. We offer companies a centralised platform to control spending while giving their employees access to the best restaurants in the city.
About The Role
As a Corporate Service Centre Agent, you will be the first point of contact for our corporate clients balancing client care with commercial growth applying a care-first mindset in this dual purpose role. Day to day, you’ll own onboarding new clients, handling account queries, and resolving escalations for all our markets but predominantly working in our French market, whilst identifying opportunities for growth, both reactively and proactively. As our SMB segment continues to expand, you will grow and retain our SMB portfolio by building strong client relationships and tailoring recommendations to client needs.
You’ll be part of a dynamic and supportive team in our Paris office, working under a hybrid model (at least three days a week in the office). This role will require a small amount of shift work to cover for our companies based in UAE, Italy, France and Belgium.
This role has 37.5 working hours per week from Monday to Friday, 8:00 am to 8:00 pm.
Salary: this role offers a 30.800€ annual base salary + up to 7.700€ yearly bonus based on performance.
Key Responsibilities
Care (50%):
Client onboarding:
Guide new clients through their first Deliveroo for Work experience, ensuring a smooth transition.
Customer service:
Handle account-related queries, educate clients on our platform, and provide outstanding support through email and telephone
Issue resolution:
Manage escalations efficiently, offering appropriate solutions to maintain high client satisfaction.
Commercial (50%):
Account Management Assistance:
Support Corporate Account Managers with reporting, auditing key accounts, and data entry tasks.
SMB Account Management & Upselling:
Identify and act on opportunities to expand usage within existing accounts through email and telephone calls.
Commercial Ownership:
Take ownership of the health and growth of your accounts, tracking spend and engagement, supporting renewals, and flagging retention risks early.
Requirements
This team will be looking after Corporate Accounts so the ideal candidate is organised and has a strong sense of customer service, whilst understanding the corporate world. The position would be suited to someone enthusiastic about securing a client-facing role with a variety of different tasks to do each day. This role is for you if you:
Native or fluent in English and French
A driven and hardworking individual with experience in customer service and account management
Commercial awareness and account management experience, with confidence in upselling, building client relationships and using data to drive growth
A strong understanding of Excel
Excellent verbal and written communication skills
Identifying complex issues and thinking on your feet to come up with the right solution
Able to adapt to day-to-day challenges in relation to tasks assigned to you
A team-oriented attitude, willing to collaborate and support colleagues
Experience and ability to utilise AI tools
Why Deliveroo?
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
Location: US, Boston, MA
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
Humanoid is seeking a Head of Solutions Engineering to turn customer operational needs into feasible, commercially compelling robotics solutions. Based in Boston, you will partner with the Commercial, Product, Engineering and Deployment teams to lead technical discovery, define customer requirements and build a clear path from initial evaluation to scaled deployment.
Initially, you will be the core individual contributor: personally visiting customer sites, designing solutions, developing technical proposals and creating the pre-sales material the Commercial team needs. As demand grows, you will establish and lead the Solutions Engineering function across the UK/EU, US and MENA, hiring and developing regional engineers while retaining direct involvement in strategic opportunities.
WHAT YOU'LL DO
- Customer discovery and requirements:
- Lead customer site visits and operational assessments to understand workflows, volumes, layouts, materials, shift patterns and constraints; identify repeatable, high-value use cases for humanoid robotics.
- Align customer Operations, Engineering, IT, Safety, Procurement and executive stakeholders on the problem to solve and measurable success criteria, including throughput, availability, accuracy and human intervention.
- Build credible business cases and fleet-sizing models covering utilisation, labour assumptions, total cost of ownership, payback and sensitivity to performance and deployment ramp-up.
- Solution design and Product partnership:
- Define solution concepts, workflows, layouts, robot configurations, infrastructure and interfaces with customer systems such as WMS, MES, ERP and existing automation.
- Work with Product and Engineering to validate feasibility, distinguish demonstrated capabilities from development requirements, and agree capability gaps, owners, validation plans and realistic timelines.
- Translate customer demand into prioritised Product requirements, balancing commercial value, engineering effort and the potential to reuse capabilities across customers.
- Identify safety, cybersecurity and deployment compliance requirements, coordinating with the relevant specialists and documenting the actions needed for customer approval.
- Technical pre-sales and commercial enablement:
- Own the technical content of proposals, solution specifications, statements of work, RFI/RFP responses and customer technical due diligence, working with Commercial and Legal on commitments.
- Provide technical cost and resource estimates to support pricing, deployment planning and commercial risk assessment.
- Create and maintain the full pre-sales technical library: capability and performance evidence, use-case descriptions, technical presentations, reference architectures, layouts, integration guides, FAQs, demonstration assets, business-case models and requirements/SOW templates.
- Train Commercial colleagues and relevant partners to qualify use cases, gather the right site data and communicate approved technical capabilities consistently.
- Use operational modelling and simulation to assess suitability and deployment economics, including Humanoid AnalitIQ where appropriate.
- Validation, acceptance and deployment handover:
- Define the technical scope of demonstrations, proofs of concept and pilots, including baseline measurements, test conditions, resources, milestones, pass/fail criteria and the evidence required for acceptance.
- Work with Commercial to connect each evaluation to a measurable long-term business case and a credible path to larger fleet or multi-site deployment.
- Coordinate technical input to trials with Product, Engineering and Deployment; evaluate results, resolve gaps and translate learning into revised requirements and reusable material.
- Build and lead the global function:
- Define the Solutions Engineering operating model, ownership, technical review process and engagement with regional sales teams, Product, Engineering and Deployment.
- Develop a phased hiring and coverage plan across the UK/EU, US and MENA, aligned to pipeline value, opportunity complexity, travel demand and delivery capacity.
- Recruit, onboard, coach and lead regional Solutions Engineers, establishing consistent standards for discovery, solution design, technical documentation and commercial judgement.
- Establish the tools, CRM discipline, knowledge base and reporting needed to track requirements, feasibility decisions, proposal progress, technical risks and team performance.
WHAT WE'RE LOOKING FOR
- 8+ years of proven experience in Solutions Engineering, Solutions Architecture, Pre-Sales Engineering or a similar customer-facing technical role, ideally within robotics, industrial automation or complex hardware solutions.
- Solid understanding of industrial workflows, automation systems and integrations with platforms such as WMS, MES and ERP.
- Strong commercial acumen, with experience building business cases, ROI models, fleet-sizing estimates, TCO assessments and deployment cost models.
- Ability to work cross-functionally with Commercial, Product, Engineering, Deployment and customer stakeholders to validate feasibility, manage technical risks and align on delivery commitments.
- Direct experience with humanoid robotics, autonomous mobile robots (AMRs), industrial robotics or AI-driven automation.
- Familiarity with operational modelling, simulation tools and robotics deployment economics.
- Experience scaling a Solutions Engineering or technical pre-sales function in a high-growth technology company.
- Willingness to travel to customer sites and work closely with teams and customers across the UK/EU, US and MENA.
WHAT WE OFFER
- Competitive equity: stock options with meaningful upside as we scale.
- 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
- Private healthcare, including virtual and in-person care.
- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
- Free daily breakfast, catered lunch, and snacks in-office.
- Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
- Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.
Location: London, England, United Kingdom
Workplace: hybrid
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
Capital.com is expanding into new products, payment methods and jurisdictions, and our financial crime controls need to stay ahead of that growth. As VP, Financial Crime, you will own first-line financial crime across the business, from how investigations run day to day to the systems and controls behind them.
You will lead two senior direct reports: the Head of Financial Crime Operations, who runs our investigations and casework, and the Head of Financial Crime Product, who owns the systems and controls the function relies on. Together you will cover the full customer lifecycle: onboarding, customer due diligence, risk assessment, screening, fraud, transaction monitoring, investigations and offboarding.
You will set the strategy, shape the leadership team and give senior stakeholders a clear view of how well our controls are working. This is a senior role with a clear mandate and real scope: build a financial crime function ready for a much larger, more complex business.
This is a new position based in Dubai or London, reporting directly to the Group Chief Operating Officer
Responsibilities
Set the first-line financial crime strategy and delivery plan. Shape the organisation, capacity and delivery model as the business grows, and track whether investment delivers the intended control and operational improvements.
Build and lead the financial crime leadership team across Operations and Product. Develop managers, set clear accountability, align priorities and resolve delivery dependencies.
Own the effectiveness of first-line controls across your remit. Work with Compliance and entity leadership to identify gaps, agree improvements and show that the changes address the underlying risk.
Oversee operational performance, balancing investigation quality, timely decisions, customer experience and cost. Step in where recurring problems call for a change to the operating model or technology.
et priorities for financial crime technology. Guide build-or-buy decisions using evidence of risk reduction, customer impact, delivery effort and ongoing cost.
Prepare the function for new products and jurisdictions. Define the controls, systems and operational capacity each launch needs, and bring unresolved risks and readiness gaps into launch decisions.
Lead the use of automation and AI where they improve outcomes, with proper testing, human oversight, ongoing evaluation and clear ownership of decisions and performance.
Give senior leaders a clear view of control effectiveness, performance, material issues and the decisions required. Support audits and regulatory reviews, and lead the operational response to material issues with Compliance and local leadership
Requirements
A track record of leading first-line financial crime (fraud, AML, sanctions) at a fintech, neobank or bank operating at scale across several jurisdictions.
Hands-on experience building financial crime controls and products from an early stage, covering deposits, withdrawals and the wider payments lifecycle.
Experience leading leaders: managing managers across operational and product or technical teams, with clear accountability and measurable results.
A strong grasp of operational performance management, including backlogs, SLAs, quality assurance, capacity planning and cost, and of how these trade off against customer experience.
Experience setting financial crime technology priorities and making build-or-buy decisions based on risk reduction, cost and delivery effort.
Sound judgement across AML, sanctions and fraud, including how policy and risk appetite translate into workable first-line controls, and a clear view of where Compliance's and the regulated entities' accountabilities begin.
A practical, well-governed approach to automation and AI in financial crime operations, including model testing, human oversight and performance monitoring.
Experience preparing for new product or market launches, working with Compliance, Product and local leadership to define readiness and surface risk.Confidence presenting to executive leadership and supporting regulatory reviews and audits, with clear, evidence-based reporting on control effectiveness and material issues.
Nice to have: ICA or CAMS, exposure to online trading or digital assets
What you will get in return:
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
Applicable for Poland: Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon request hr@capital.com. You may report a violation referred to in the Procedure under the terms specified therein.
Location: Renton, Washington, United States
We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
Help fans discover—and rediscover—the brands they love.
Bring your curiosity, ideas and point of view to teams creating products, games and experiences enjoyed by fans around the world.
One application. Many ways to play.
Apply once to this general application for consideration for anticipated 2027 IT & Software internships in Renton, Washington.
This is not one specific vacancy. Projects are confirmed on a rolling basis, and one application puts you in consideration across multiple opportunities with participating teams and brands. You do not need to submit separate applications for each team or brand.
If your profile aligns with a specific internship project, a recruiter may contact you directly with details and next steps. Applying does not guarantee an interview or placement.
About Hasbro
Hasbro creates joy and community through the magic of play. Across Hasbro, Wizards of the Coast and our partner network, teams bring iconic brands and new ideas to life through games, toys, entertainment and experiences.
Teams and areas you may support
Depending on confirmed projects and business needs, your internship could align to one or more areas such as:
Software and application engineering
Data engineering, analytics and AI enablement
Cybersecurity and risk
Cloud, infrastructure and platform engineering
Enterprise systems and business technology
Quality engineering, automation and technical product support
Examples of what you may work on
Depending on your placement, you may:
Design, build, test or improve software, data products, automations or internal tools.
Translate a user or business need into clear technical requirements and a practical solution.
Debug issues, review data, document decisions and contribute to reliable, secure systems.
Collaborate through code reviews, agile rituals, demos and feedback with technical and non-technical partners.
Explore emerging technologies, including AI, and apply them responsibly where they improve the work.
Own a defined project or feature and share the outcome with teammates and leaders.
What you bring
You are currently enrolled in a university degree program in Computer Science, Software Engineering, Information Systems, Data Science, Cybersecurity, Computer Engineering or a related degree program.
Growing proficiency in at least one relevant language, platform or technical discipline.
Logical problem-solving, curiosity and willingness to learn unfamiliar tools.
Ability to communicate technical ideas, ask for feedback and work collaboratively.
Interest in accessibility, security, privacy, reliability and responsible technology practices.
Work samples:
No portfolio is required. A GitHub profile, technical portfolio, hackathon, research or class project is welcome but optional.
Application routing:
If your primary interest is shaping gameplay mechanics, systems, levels or player progression rather than building the underlying technology, apply to Digital Game Design instead.
Find your party: your global intern community
Level up together.
All interns join one global cohort connected through shared, structured onboarding and weekly learning and development.
Own meaningful work tied to real business priorities, with mentorship and feedback
Build career skills through brand immersion and conversations with leaders
Connect with peers through networking and social experiences
Volunteer and give back alongside the intern community
Who can apply
You are currently enrolled in an accredited university degree program and will remain enrolled for at least one academic term after completing the internship.
We generally prioritize students entering the final year of their degree after the internship. Students at other eligible stages, including those with approximately two academic years remaining, are also encouraged to apply. Eligibility is based on program stage, not age.
You can commit to the full program schedule and work model for the assigned location.
You meet the work-authorization requirements stated below.
Listed majors are examples. Related programs, coursework and transferable projects are welcome; previous internship experience is not required.
If this work excites you but you do not match every preferred skill, we still encourage you to apply. We value potential, curiosity, willingness to learn and different paths to the same capability.
Program details
Program dates and length:
June - August (10–12 WEEKS)
Schedule:
Full-time, 40 hours per week
Work model:
Most internships follow a hybrid schedule with three days per week in the office. Select roles may require five days per week onsite. The project-specific schedule will be shared before interviews.
Locations:
Renton, Washington. Opportunities may support Hasbro or Wizards of the Coast teams, depending on confirmed projects and business needs.
Application deadline:
APPLICATIONS WILL BE REVIEWED ON A ROLLING BASIS from October to March, as needed.
Pay and benefits
This is a paid internship. Hourly rates vary by degree level and year in school.
Renton hourly range:
$44 - 46
Relocation:
Assistance is available to candidates who meet the applicable distance and other eligibility criteria.
What happens after you apply
Our Early Careers team reviews applications as internship projects are confirmed.
If your profile aligns with a project, a recruiter will contact you with the specific team, project, location, work model, dates and pay.
Selected candidates will interview with the hiring team. Timing may vary by project, so please keep your contact information and availability current.
If another function more closely matches your skills and interests, we may consider you for it with your permission. You do not need to submit a duplicate application.
Work authorization
Applicants must be legally authorized to work in the United States. The Company is unable to provide immigration sponsorship for this position.
Equal opportunity and accommodations
Hasbro is committed to equality of opportunity in all aspects of employment. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state or local law.
We provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs throughout the application and interview process.
The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.
Pay Range
$44
—
$46 USD
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
Health & Wellness
Time Off to Recharge
Financial Well-being
Life & Family Support
Volunteer and Community Initiatives
Learning & Development
Exclusive Perks
Please review our
Applicant Privacy Notice
to learn how we collect, use, and protect your personal information in connection with the application process.
Location: Paris
Workplace: Remote
ABOUT VOODOO
Founded in 2013, Voodoo is a tech company that creates mobile games and apps with a mission to entertain the world. Gathering 800 employees, 7 billion downloads, and over 200 million active users, Voodoo is the #3 mobile publisher worldwide in terms of downloads after Google and Meta. Our portfolio includes chart-topping games like Mob Control and Block Jam, alongside popular apps such as BeReal and Wizz.
TEAM
You will be a part of a team of 5 engineers, working on the gaming backend platform. This team collaborates closely with all departments of the company, including Core Gaming, Live Gaming and Engineering & Data.
Our 'Core' games team supports internal and external studios worldwide in creating, developing, and launching new hit games, whilst our 'Live' games team focuses on delivering higher engagement on our existing and successful games. The Engineering & Data team builds innovative tech products and platforms to support the growth of their gaming and consumer apps.
This team is a crucial part of Voodoo’s transition from Hyper-Casual games to Hybrid, Casual & Mid-Core. The backend platform has helped big titles like Mob Control https://apps.apple.com/us/app/mob-control/id1562817072 & Block Jam 3D https://play.google.com/store/apps/details?id=com.partyup.blockjam&hl=en_US achieve amazing growth. In the next phase of evolution, we want to scale this platform to our upcoming promising titles. The objective is to scale the most common features as well as develop new features based on studios'.
This position can be fully remote in any EU country.
ROLE
You will work on the backend platform supporting highly scalable mobile games, played by millions of people every day. You will work closely with client-developers & game designers starting from feature design to delivery, validation, and iteration.
The responsibilities are cross-functional, ranging from infrastructure, API design & coding all the way to client-side integration (we are using Golang). To succeed in this role, you will need to have passion for everything you do. You love to write code that scales to millions of users, are skilled at requirements gathering, champion new tech initiatives & leverage existing solutions.
- 7+ years of backend development experience
- Strong knowledge of computer science fundamentals
- Extreme fluency in Golang
- Mastery of SQL and NoSQL
- Background in high-scale systems
- Understanding of Unix-like environments
- Experience working in cross-functional agile teams
PROFILE
- Strong analytical skills with a track record of solving complex problems related to scalability, performance, and integration in high-stakes environments.
- Excellent interpersonal and communication skills, capable of influencing teams and interfacing effectively with various stakeholders.
- Ability to be self sufficient and work autonomously.
- A deep interest in game development is a plus.
BENEFITS
- Competitive salary based on experience
- Swile Lunch voucher
- Gymlib (100% covered by Voodoo)
- Premium healthcare coverage with SideCare, 100% covered for you and your family
- Wellness activities in our Paris office
Role Focus: Build and deploy production-grade AI/ML and Generative AI systems, with a focus on LLMs, RAG, personalization, MLOps, and cloud infrastructure. - Build RAG pipelines, semantic/vector search, conversational AI, and intelligent assistants.
Location: Remote - Mexico
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Senior Accounting Manager.
About the job
As Senior Accounting Manager within our Controllership PMO group, you will define and lead strategic initiatives across the Controllership organization and play a critical role in achieving our company goals. You will lead multiple high-visibility, high-impact projects from ideation and strategy through planning, execution and go-live, including M&A integration, global system implementations, and operational process improvements leveraging AI and automation. Wit
With a focus on driving efficiency, scalability and compliance to support Twilio’s growth, you will support stakeholders across the Controllership org, including Accounting, Tax, and SEC Reporting, and operational teams including AP, Billing and Payroll. You will also interact heavily with cross-functional teams in R&D and GTM.
Responsibilities
In this role, you’ll:
Lead multiple complex strategic initiatives: Partner with senior members of the Controllership organization and cross-functional teams (Billing Platform, Financial Systems Enablement, IT/Support, ERP PMO, M&A, Finance) to ensure resources are focused on the highest priority work and all projects are delivered on time, within scope and within budget.
Drive automation of operational processes: Identify, validate and prioritize automation opportunities and project manage execution. Contribute to CFO-level automation initiatives through knowledge sharing, advocacy and project support when needed.
Champion critical, org-wide change-management efforts: Proactively communicate with a broad set of stakeholders and follow up to confirm understanding; focus on solving problems, and create a space where new ideas are encouraged, discussed, supported and developed.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
8+ years in Accounting, with preferred experience in global public companies with 1B+ in annual revenue
Deep understanding of US GAAP, with a demonstrated ability to interpret, document and operationalize new, complex accounting scenarios
Direct experience with SOX, with demonstrated ability to identify and assess risks and implement appropriate mitigations
A proven track record managing cross-functional projects from initiation to closure
Demonstrated success automating accounting and operational processes, and hands-on experience with a wide range of automation tools
Exceptional communication skills, with the ability to express yourself clearly and succinctly, both in writing and verbally, to multiple levels within the organization
Experience building productive relationships across orgs and levels
Natural ability to codify information and create and maintain institutional, permanent documentation
Desired:
Experience with Oracle ERP or similar systems, including implementation and troubleshooting
Location
This role will be remote, and based in Mexico.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: EMEA; Romania; Hungary; Bulgaria; Portugal; Slovakia; Poland; Estonia; South Africa
✨ ONE PLATFORM, A WHOLE WORLD OF OPPORTUNITY
The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere.
We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing:
- Ranked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies https://www.oysterhr.com/library/oyster-hr-named-10-of-americas-top-worktech-companies-of-2026-by-time
- Named one of America's Greatest Startup Workplaces 2026 https://www.oysterhr.com/library/oyster-2026-newsweek-award by Newsweek
- A G2 Spring 2026 Leader https://www.oysterhr.com/library/oyster-named-best-roi-for-any-global-employment-platform-for-g2-spring-2026 across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance
- The only B Corp-certified global employment platform ~ independently verified since 2023
Two of those rankings measured our business impact from the outside. One measured how our own people feel about working here. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. They're the same one.
And we're just getting started. If you want to do the best work of your career alongside people who care as much as you do, we'd love for you to apply.
Location: While this position is posted in a specific region, all of Oyster’s positions are fully remote, and you can work from home. Forever. To create the best experience for our new hire, this role requires that you be based within UTC -1 to UTC +3
This is a one-year fixed-term contract that we anticipate ending in November 2027.
In this highly strategic and client-facing role, you’ll be the go-to expert for our customers, team members, and internal teams, shaping and optimizing our global benefits provisions across a diverse portfolio of international markets.
As a Senior Specialist, you operate with a high degree of autonomy and commercial acumen. You are the vital connector between our global benefits infrastructure, our internal teams, and our customers. You will balance strategic vendor management (maximizing coverage while minimizing costs) with deep internal and external enablement. You are an advisory benefits expert who loves translating complex provisions into accessible knowledge, hosting highly engaging AMAs, and leveraging modern AI tools to scale your impact on a worldwide scale.
Key Responsibilities
Strategic Vendor Management & Commercial Optimization
- Trend Monitoring: Actively monitor macro global benefits trends and multi-regional regulatory shifts to ensure our offerings remain competitive, compliant, and forward-thinking.
- Vendor Partnerships: Partner effectively with global, regional, and local benefits brokers and vendors, driving negotiations to maximize coverage provisions while aggressively minimizing costs.
- Governance & Performance: Source and implement new benefits vendors globally. Create robust vendor scorecards, establish tight feedback loops, and lead impactful Quarterly Business Reviews (QBRs) to ensure solid, high-performing partnerships.
Client-Facing Advisory & Escalation Support
- Complex Escalations: Resolve highly complex international benefits queries and escalations that cannot be handled asynchronously by first-line teams.
- Commercial Support: Join customer and team member calls, including pairing with the Sales team on high-value prospect calls, to confidently present, structure, and advise on our global benefits provisions.
- Cross-Functional Collaboration: Partner with Customer Support, Sales, Product, and Legal to problem-solve cross-border and country-specific benefits challenges with pragmatic, business-minded solutions.
Deep Enablement & Knowledge Management
- Self-Serve Architecture: Build, own, and maintain a robust global repository of guides, FAQs, and self-serve documentation detailing the intricacies of our international benefits portfolio.
- Internal Upskilling: Proactively train and upskill internal teams (Support, Sales, etc) to ensure they can confidently discuss multi-country benefits provisions with customers.
- Interactive Training: Lead high-impact webinars and host live AMA (Ask Me Anything) sessions focused on benefits education for both internal and external audiences worldwide.
Continuous Improvement & High Performance
- Workflow Optimization: Continuously audit and refine global benefits delivery workflows to reduce ticket response times and elevate overall service quality.
- AI & Automation Integration: Responsibly leverage AI and automation tools to streamline the generation, updating, and scaling of country-specific benefits documentation and processes (eg, renewals) across dozens of regions.
- Trend Analysis: Analyze recurring benefits ticket data to identify systemic friction points, proactively building preventative resources and product feedback loops.
Experience
- 6+ Years of Global Benefits Experience: Deep expertise in international benefits design, compliance, and vendor management with a strong track record of supporting both internal stakeholders and external corporate clients across multiple continents.
- True Cross-Country Expertise: Direct hands-on experience navigating nuanced benefits landscapes, statutory requirements, and local market norms across multiple global regions (e.g., AMER, EMEA, APAC, LATAM).
- Strong foundational knowledge of international fringe benefits tax (FBT) frameworks and how country-specific benefit choices impact employee and employer tax liabilities.
- Commercial & Solution-Oriented Mindset: Highly commercial in your ways of working; able to balance empathy for the end-user with rigorous cost management and business objectives.
- Exceptional Communication & Presentation Skills: A natural educator who can translate intricate, technical benefits terminology into clear, accessible advice—both in writing and when presenting live to clients or senior leaders.
- Stakeholder & Relationship Management: Proven success running QBRs, constructing vendor scorecards, and managing complex matrixed relationships across vendors, customers, and internal departments.
- Tech-Forward & AI-Literate: Digitally savvy with a strong curiosity for HR tech. Practical experience using AI tools to accelerate drafting, research, and data analysis is highly valued.
- Growth-Driven & Change-Ready: Thrives in a fast-paced, metrics-driven environment; comfortable navigating ambiguity and eager to move operations from reactive firefighting to proactive scaling.
- AI Implementation: Proven experience implementing AI tools or automated workflows specifically within a benefits, HR, or Ops function.
- Fast-Paced Environments: Background working in a fast-scaling startup or global tech environment.
- [BONUS] Additional Languages: Professional fluency in multiple languages is a strong plus.
- [BONUS] EOR Experience: Demonstrable experience working within or closely with an Employer of Record (EOR) model, navigating international benefits boundaries.
You'll also need
- A reliable home internet connection (or be able to get one)
- Fluent English language
HOW WE WORK TOGETHER AT OYSTER
Our values guide the work we do, the decisions we make, and the culture that makes Oyster what it is. We make it happen—progress is our default setting. We drive change, we build and give trust, and we move as one united team.
Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. Everything we do ladders up to our mission. We embrace asynchronous, collaborative work and share how we operate in the Oyster Public HQ https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d so other global teams can learn from us.
HOW YOU WORK
With diverse locations, cultures, and needs, we created How YOU Work; https://oysterhr.notion.site/How-YOU-work-ac16c1932e314ffd8cb693e332458395 a program supporting your whole human experience at Oyster:
- Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere.
- Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country.
- Mental health support: Access Plumm https://oysterhr.notion.site/Plumm-3b5e7e70dec6428e975f68f25972cfb7, our mental well-being service.
- Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet to spend on a wide range of options.
- Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally.
- WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly.
✨ THE BEST JOBS SHOULD BE AVAILABLE TO EVERYONE
We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment.
Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations.
Our available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers http://www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline https://faceup.com/c/8tpzyyye.
seniorNew York, New York, United States
seniorSerbia
ГибридleadSan Francisco; New York City
УдалённоRemote - US
ОфисSan Francisco, CA
San Francisco, CA | New York City, NY
Palo Alto, United States
United States
Paris, France; We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
ОфисheadUS, Boston, MA
ГибридLondon, England, United Kingdom
Renton, Washington, United States; Relocation:
УдалённоParis
УдалённоseniorRemote - Mexico
seniorEMEA; Romania; Hungary; Bulgaria; Portugal; Slovakia; Poland; Estonia; South Africa