Location: New York
Workplace: remote
⚡️ About Merkle Science
Merkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate, and prevent illicit use of cryptocurrencies. Our vision is to make cryptocurrencies safe and provide infrastructure for the safe and compliant growth of cryptocurrencies.
Merkle Science is headquartered in New York with offices in Singapore, Bangalore and London. The team has combined experience across Bank of America, Paypal, Luno, Thomson Reuters and Amazon. The company has raised over $27M from SIG, Beco, Republic, DCG, Kenetic, GGV and several others.
Be the primary point of contact and build long-term relationships with customers.
Customer champion within Merkle Science who will work closely with the product team to advocate for key requirements of customers and identify new opportunities.
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Forecast and track key account metrics.
Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests.
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
Monitor and analyze customer's usage of our product.
Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
Drive upsells within existing customer base.
Fluent in English.
At least 3 years of prior account management experience.
Previous compliance/web3/blockchain experience.
At least 1 prior early-stage startup experience.
Proven ability to upsell with exceptionally strong relationship and people management capabilities.
A creative problem solver, results driven and self-motivated.
Possesses a resilient personality and reacts well under pressure.
High emotional intelligence, well organized with the ability to prioritize workload and use time effectively.
Ability to handle changing requirements and unforeseen problems rapidly and positively
❤️ Well Being, Compensation and Benefits
We care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health.
We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.
Location: United States
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
Kraken's Compliance Operations teams, including the Financial Intelligence Unit (FIU), investigations and enhanced due diligence, are the front line of how Kraken detects and responds to financial crime. The systems they run on sit within Core Services Product, alongside the engineering teams who build them. That covers alert ingestion, case management, investigator tooling and a growing set of automation and AI tools.
This role owns the product for that investigation platform. That means how an alert is created, enriched, grouped and suppressed. How it becomes a case. How an investigator reaches and documents a decision. And how every step is evidenced to a regulator or auditor. You'll start with the FIU, where the workflows are most complex and the audit bar is highest, then extend the platform across Compliance Operations.
THE OPPORTUNITY
- Own the investigation-platform roadmap end to end. Sequence it and defend it, and re-sequence it when a regulator or the RCO raises a P0.
- Define "done" before build starts. Write phased deliverables and acceptance criteria that Compliance signs off, and hold the line when scope moves.
- Get requirements in before engineering starts. Build the intake between Compliance policy, monitoring rules and case management so that changes don't reach investigators before their workflows are ready.
- Understand the process before building. Reconcile policy and SOPs against what investigators actually do and what the system actually does. Know the difference between a process fix and a technical one, and say which requests are in scope for engineering.
- Understand the pipeline well enough to challenge it: ingestion, profile and transaction resolution, suppression and grouping logic, and reconciliation between vendor output and case management. Be able to walk an auditor through it with live examples.
- Make auditability a first-class requirement: audit trail, data lineage, evidence retention, reviewer attribution, change-management controls, and validation of filtering and suppression logic.
- Ship automation and AI into regulated workflows with controls that hold up in Compliance, IT and privacy audits. That means human-in-the-loop design, explainability and ongoing monitoring.
- Run the operating rhythm: a shared forum with engineering and adjacent product managers, a regular stakeholder update, and one delivery status that everyone reads the same way.
WHAT YOU BRING
- 4+ years of product management, including 2+ years on financial-crime systems such as transaction monitoring, investigations, case management, KYC/EDD or sanctions screening.
- Working knowledge of how an AML programme is examined, including the questions regulators, internal audit and model validation ask about monitoring, filing and control systems.
- The technical fluency to go deep on data flows and system design with engineers, and to spot when a design won't meet the requirement.
- A track record of shipping internal tools or operational platforms that measurably changed how an operations team works.
- Clear, concise writing, from PRDs and phase plans to audit walkthroughs and executive updates.
- The judgement to tell a senior stakeholder a timeline isn't realistic because the requirements aren't written yet, and to keep the relationship intact.
NICE TO HAVES
- Direct FIU experience, such as alert disposition, SAR/STR filing or leading investigators.
- Crypto or digital-asset experience, such as blockchain analytics, wallet-level transaction analysis or focal vs counterparty logic.
- Experience shipping AI or ML into a regulated investigative workflow, including the control design.
- Build-vs-buy and vendor evaluation for monitoring or case-management tooling.
- Experience with programmes that span jurisdictions (UK, EU/MiCA, US).
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on Twitter https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
Location: United Kingdom; Brazil; United Arab Emirates; Ireland; Peru; Sweden; Colombia; Argentina; Romania; Cyprus; Switzerland; Portugal; Lithuania; South Africa; Czech Republic; Canada; Hungary; Mexico; Chile; Poland; Spain; Bulgaria
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
Kraken's Compliance Operations teams, including the Financial Intelligence Unit (FIU), investigations and enhanced due diligence, are the front line of how Kraken detects and responds to financial crime. The systems they run on sit within Core Services Product, alongside the engineering teams who build them. That covers alert ingestion, case management, investigator tooling and a growing set of automation and AI tools.
This role owns the product for that investigation platform. That means how an alert is created, enriched, grouped and suppressed. How it becomes a case. How an investigator reaches and documents a decision. And how every step is evidenced to a regulator or auditor. You'll start with the FIU, where the workflows are most complex and the audit bar is highest, then extend the platform across Compliance Operations.
THE OPPORTUNITY
- Own the investigation-platform roadmap end to end. Sequence it and defend it, and re-sequence it when a regulator or the RCO raises a P0.
- Define "done" before build starts. Write phased deliverables and acceptance criteria that Compliance signs off, and hold the line when scope moves.
- Get requirements in before engineering starts. Build the intake between Compliance policy, monitoring rules and case management so that changes don't reach investigators before their workflows are ready.
- Understand the process before building. Reconcile policy and SOPs against what investigators actually do and what the system actually does. Know the difference between a process fix and a technical one, and say which requests are in scope for engineering.
- Understand the pipeline well enough to challenge it: ingestion, profile and transaction resolution, suppression and grouping logic, and reconciliation between vendor output and case management. Be able to walk an auditor through it with live examples.
- Make auditability a first-class requirement: audit trail, data lineage, evidence retention, reviewer attribution, change-management controls, and validation of filtering and suppression logic.
- Ship automation and AI into regulated workflows with controls that hold up in Compliance, IT and privacy audits. That means human-in-the-loop design, explainability and ongoing monitoring.
- Run the operating rhythm: a shared forum with engineering and adjacent product managers, a regular stakeholder update, and one delivery status that everyone reads the same way.
WHAT YOU BRING
- 4+ years of product management, including 2+ years on financial-crime systems such as transaction monitoring, investigations, case management, KYC/EDD or sanctions screening.
- Working knowledge of how an AML programme is examined, including the questions regulators, internal audit and model validation ask about monitoring, filing and control systems.
- The technical fluency to go deep on data flows and system design with engineers, and to spot when a design won't meet the requirement.
- A track record of shipping internal tools or operational platforms that measurably changed how an operations team works.
- Clear, concise writing, from PRDs and phase plans to audit walkthroughs and executive updates.
- The judgement to tell a senior stakeholder a timeline isn't realistic because the requirements aren't written yet, and to keep the relationship intact.
NICE TO HAVES
- Direct FIU experience, such as alert disposition, SAR/STR filing or leading investigators.
- Crypto or digital-asset experience, such as blockchain analytics, wallet-level transaction analysis or focal vs counterparty logic.
- Experience shipping AI or ML into a regulated investigative workflow, including the control design.
- Build-vs-buy and vendor evaluation for monitoring or case-management tooling.
- Experience with programmes that span jurisdictions (UK, EU/MiCA, US).
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on Twitter https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
Location: London
Workplace: remote
About Merkle Science: Merkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate and prevent illicit use of cryptocurrencies. Our vision is to make cryptocurrencies safe and provide infrastructure for the safe and compliant growth of cryptocurrencies.
Merkle Science is headquartered in New York with offices in Singapore, Bangalore and London. The team has combined experience across Bank of America, Paypal, Luno, Thomson Reuters and Amazon. The company has raised over US$27 MM from SIG, Beco, Republic, DCG, Kenetic, GGV and several others.
Responsibilities:
· Collaborate with Account Executives to ensure alignment of event marketing strategy with account plans.
· Plan, execute, and track all aspects of Merkle Science’s event presence globally to maximize lead generation and pipeline growth.
· Define marketing objectives and metrics for events. Conduct post-event evaluations, report progress towards goals, and recommend optimization strategies. Regularly measure event impact against KPIs to inform decision-making and enhance alignment with broader business goals.
· Ensure alignment with the overall business strategy by contributing to strategic development of event marketing plans.
· Manage event marketing budgets and report regularly on budget utilization and performance. Track budget costs and proactively communicate scope changes that affect the budget.
· Act as the point of contact and workstream leader for event marketing, supporting cross-functional teams and internal leaders. Collaborate with the Sales team to identify marketing-supported needs and potential gaps.
· Ensure that all logistical information for event attendees is clearly communicated and organized, including event schedules, locations, registration details, and any additional relevant information to facilitate a seamless event experience.
· Evaluate third-party opportunities and build vendor relationships to enhance market exposure, reduce cost, and ensure quality deliverables.
· Stay informed about overall business development strategies including partner and key account plans, advocating for alignment where necessary.
· Work alongside teams, suppliers, and other contributors through effective project management and collaboration to exceptional levels of execution of all assigned deliverables – on schedule and within budget.
Qualifications:
Minimum two years of experience in event marketing or field marketing. Knowledge in trade show project management is essential, from strategy, messaging, design, logistics, vendor management, budget, execution, to post-event analysis.
Experience operating within B2B or B2G marketing ecosystems preferred.
Proactive, self-motivated individual with excellent organizational and communication skills. Comfortable presenting strategy and results to senior leadership.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Salesforce reporting and analysis of marketing funnel metrics.
Occasional travel required, less than 20%.
❤️ Well Being, Compensation and Benefits
We care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health.
We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.
Location: London
Workplace: remote
About Merkle Science: Merkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate and prevent illicit use of cryptocurrencies. Our vision is to make cryptocurrencies safe and provide infrastructure for the safe and compliant growth of cryptocurrencies.
Merkle Science is headquartered in New York with offices in Singapore, Bangalore and London. The team has combined experience across Bank of America, Paypal, Luno, Thomson Reuters and Amazon. The company has raised over US$27 MM from SIG, Beco, Republic, DCG, Kenetic, GGV and several others.
Responsibilities:
· Collaborate with Account Executives to ensure alignment of event marketing strategy with account plans.
· Plan, execute, and track all aspects of Merkle Science’s event presence globally to maximize lead generation and pipeline growth.
· Define marketing objectives and metrics for events. Conduct post-event evaluations, report progress towards goals, and recommend optimization strategies. Regularly measure event impact against KPIs to inform decision-making and enhance alignment with broader business goals.
· Ensure alignment with the overall business strategy by contributing to strategic development of event marketing plans.
· Manage event marketing budgets and report regularly on budget utilization and performance. Track budget costs and proactively communicate scope changes that affect the budget.
· Act as the point of contact and workstream leader for event marketing, supporting cross-functional teams and internal leaders. Collaborate with the Sales team to identify marketing-supported needs and potential gaps.
· Ensure that all logistical information for event attendees is clearly communicated and organized, including event schedules, locations, registration details, and any additional relevant information to facilitate a seamless event experience.
· Evaluate third-party opportunities and build vendor relationships to enhance market exposure, reduce cost, and ensure quality deliverables.
· Stay informed about overall business development strategies including partner and key account plans, advocating for alignment where necessary.
· Work alongside teams, suppliers, and other contributors through effective project management and collaboration to exceptional levels of execution of all assigned deliverables – on schedule and within budget.
Qualifications:
Minimum two years of experience in event marketing or field marketing. Knowledge in trade show project management is essential, from strategy, messaging, design, logistics, vendor management, budget, execution, to post-event analysis.
Experience operating within B2B or B2G marketing ecosystems preferred.
Proactive, self-motivated individual with excellent organizational and communication skills. Comfortable presenting strategy and results to senior leadership.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Salesforce reporting and analysis of marketing funnel metrics.
Occasional travel required, less than 20%.
❤️ Well Being, Compensation and Benefits
We care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health.
We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.
Location: London
Workplace: hybrid
Merkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate and prevent illicit use of cryptocurrencies. Our vision is to make cryptocurrencies safe and provide infrastructure for the safe and compliant growth of cryptocurrencies.
Merkle Science is headquartered in New York with offices in Singapore, Bangalore and London. The team has combined experience across Bank of America, Paypal, Luno, Thomson Reuters and Amazon. The company has raised over US$27 MM from SIG, Beco, Republic, DCG, Kenetic, GGV and several others.
What will you do?
· Key objectives include establishing Merkle Science as a thought leader in the US market and enabling the sales team to meet revenue targets
· Working closely with the sales team to identify core value proposition and differentiators and creating a strategy to communicate it at scale to potential customers
· Lead strategy for US market expansion by building on product messaging to set new products apart from others in the market to give Merkle a unique selling point
· Work across multiple channels to communicate Merkle Science’s value proposition and differentiators in the competitive market.
· Create sales tools and content such as case studies, videos, website copy and blog posts
· Collaborate with cross-functional teams for market research, user testing and interviews to discover market opportunities
· Coordinate closely with product management and engineering teams to determine product roadmap and establish go-to-market strategy for products
· Establish and iterate on go-to-market strategy to reach revenue targets
· Will manage his/her own team of designers and marketers.
What are we looking for?
o Fluent in English
o At least 2-4 years of prior marketing / product experience
o Prior startup experience or experience at a boutique firm is a big plus
o Previous compliance/finance/blockchain experience is a big plus
o Experience in analytical problem solving and quantitative analysis, including development of dashboards and reporting tools
o Ability to lead analyses, track metrics, build strategic insights and find creative ways to optimize performance
o Ability to work in a fast-changing, cross-functional environment, while maintaining an entrepreneurial approach and building rapport with ease.
Ability to take complex topics and create compelling narratives for different audiences.
o Excellent project management and stakeholder management skills.
o Excellent spoken, written, and presentation communication skills
❤️ Well Being, Compensation and Benefits
We care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health.
We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.
Location: Bangalore
Workplace: hybrid
⚡️ About Merkle Science
Merkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate and prevent illicit use of cryptocurrencies. Our vision is to make cryptocurrencies safe and provide infrastructure for the safe and compliant growth of cryptocurrencies.
Merkle Science is headquartered in New York with offices in Singapore, Bangalore and London. The team has combined experience across Bank of America, Paypal, Luno, Thomson Reuters and Amazon. The company has raised over US$27 MM from SIG, Beco, Republic, DCG, Kenetic, GGV and several others.
Be the primary point of contact and build long-term relationships with customers.
Customer champion within Merkle Science who will work closely with the product team to advocate for key requirements of customers and identify new opportunities.
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Forecast and track key account metrics.
Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests.
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
Monitor and analyze customer's usage of our product.
Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
Drive upsells within existing customer base.
Fluent in English.
At least 3 years of prior account management experience.
Previous compliance/web3/blockchain experience.
At least 1 prior early-stage startup experience.
Proven ability to upsell with exceptionally strong relationship and people management capabilities.
A creative problem solver, results driven and self-motivated.
Possesses a resilient personality and reacts well under pressure.
High emotional intelligence, well organized with the ability to prioritize workload and use time effectively.
Ability to handle changing requirements and unforeseen problems rapidly and positively
❤️ Well Being, Compensation and Benefits
We care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health.
We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.
Location: Kuwait City, Kuwait
Workplace: hybrid
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an
Operations Manager
to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Responsibilities:
Establish and maintain business standards for accuracy, productivity and reliability
Manage the daily functions of the business
Directly supervise, mentor, and evaluate Operations Supervisors handling field teams.
Conduct regular performance reviews, set KPI targets, and identify training/upskilling needs across all service departments.
Work with HR to recruit, onboard, and manage manpower allocation, seasonal shift scaling, and roster planning.
Oversee daily scheduling, route planning, job dispatching, and resource allocation to minimize transit time and maximize team utilization.
Manage emergency dispatch processes for urgent calls
Standardize Operational Standard Operating Procedures (SOPs) across all services
Implement continuous audit and site-inspection frameworks to guarantee service quality
Manage operational budgets for field consumables, tools, equipment, spare parts and fleet vehicles
Control inventory levels to prevent shrinkage, overstocking, or site delays due to material stockouts
Manage fleet logistics, fuel consumption, maintenance schedules, and tracking systems for field vans/vehicles
Function as the primary operational escalation point for high-profile clients, key accounts, and supervisor escalations
Track client feedback, CSAT scores, and root causes for service rework; implement immediate corrective action plans
Prepare annual performance review and reevaluate processes
Ensure regulatory, compliance and legal rules are followed
Manage budget to align with goals of business
Experience in field service operations (pest control, HVAC, cleaning, or similar)
Proven experience managing supervisors and multiple field teams
Strong skills in scheduling, route planning, and dispatching, including urgent calls
Experience setting KPIs, running performance reviews, and identifying training needs
Experience writing SOPs and running audits, inspections, and quality control
Ability to manage budgets, inventory, and fleet (fuel, maintenance, tracking)
Experience handling key account escalations and improving CSAT and SLA compliance
Knowledge of safety, regulatory, and legal requirements
Experience working with HR on hiring, onboarding, and rosters
Strong leadership, communication, and problem-solving skills
Proficiency with scheduling or field service management software
Location: Hong Kong, Hong Kong SAR
OKX will be prioritising applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About The Opportunity
Our mission is to drive user growth and engagement across global markets by building a scalable growth platform — the shared campaign engine, task and incentive systems, loyalty programs, and ToB operational tooling that power growth for every business line at OKX — and by unlocking acquisition through diversified channels including SEO, ASO, affiliate, referral, and paid.
As the Growth Platform Product Lead, you will own the product vision and roadmap for our growth middle-platform, lead a team of product managers, and act as the central partner to business, channel, and regional stakeholders who rely on the platform to hit their growth targets. This is a leadership role for someone who has built growth infrastructure at scale and knows how to turn a fragmented set of campaign tools into a unified, self-serve growth system.
What You’ll Be Doing
Own the Growth Platform Strategy
Define the multi-year vision and roadmap for the growth middle-platform: campaign engine, task/mission system, rewards and incentive infrastructure, loyalty and tiering, user segmentation and targeting, and the ToB configuration and analytics layer that operators use daily.
Set platform standards for reusability, configurability, and time-to-launch so that new growth activities can be shipped by business teams without bespoke engineering.
Balance platform investment against business-line requests, and make clear, well-communicated prioritization calls.
Build the Platform
Lead the design and delivery of ToC growth products (campaigns, tasks, mega sales, loyalty) and the ToB capabilities behind them (campaign configuration, rules engine, budget and risk controls, reporting).
Drive experimentation infrastructure and growth analytics so that every campaign is measurable, comparable, and optimizable.
Leverage AI tools and automation to shorten experimentation cycles, surface insights faster, and scale growth operations with fewer manual touchpoints.
Enable Channel Growth
Partner with channel owners across SEO, ASO, referral, affiliate, and paid to translate channel-specific funnel needs into platform capabilities.
Identify high-leverage channel opportunities and build the platform features that amplify channel performance across markets.
Manage Stakeholders Across the Organization
Serve as the single point of accountability for the growth platform with Trading, Listing, Paid Ads, Content, Affiliate, Referral, regional growth teams, and risk/compliance.
Establish intake, prioritization, and governance processes that keep dozens of concurrent stakeholders aligned and informed.
Influence senior leadership on platform investment, trade-offs, and sequencing; resolve conflicts between business urgency and platform integrity.
Lead and Grow the Team
Manage, coach, and develop a team of product managers; set clear goals, review work quality, and build a high-performance culture.
Raise the bar on PM craft across the team: problem framing, data literacy, spec quality, and cross-functional execution.
What We Look For In You
5+ years of product management experience
, including
2+ years managing product managers
and owning a multi-quarter roadmap.
Deep growth middle-platform experience
: you have designed and shipped a campaign engine, task/mission system, incentive or rewards platform, loyalty program, or comparable shared growth infrastructure that served multiple business lines.
Proven platform thinking
: track record of consolidating scattered, one-off growth tools into a reusable, configurable, self-serve system, and of measuring the efficiency gains that resulted.
Exceptional stakeholder management
: demonstrated ability to run intake and prioritization across many competing internal customers, manage up to executive leadership, and hold the line on platform trade-offs without losing partner trust.
Strong data and analytics fluency
: comfortable defining campaign and platform metrics, reading experiment results, and using data to settle prioritization debates.
Large-scale delivery
: experience navigating complex cross-team dependencies in a fast-moving, global organization.
High learning velocity
: able to rapidly internalize new domains — crypto, regional markets, new channels — and connect product, data, and market signals into actionable strategy.
Nice-To-Haves
Experience in crypto, fintech, or other regulated consumer products where growth mechanics must satisfy risk and compliance constraints.
Hands-on experience with SEO and/or ASO strategy, including keyword optimization, app store listing optimization, and organic growth levers.
Experience building ToB operational platforms or internal tooling used by non-technical operators at scale.
Experience applying AI/LLM tooling to growth operations, analytics, or PM workflows.
Perks & Benefits
Competitive total compensation package
L&D programs and education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Please note that Hong Kong is a group-level service hub, and OKX does not carry on a business of operating a virtual asset trading platform in Hong Kong.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Hong Kong, Hong Kong SAR
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
Liquidity Platform provides cutting-edge technology that covers all aspects of crypto trading. We build low-latency connectivity to global crypto venues, including both Cefi and Defi venues, strategy services for automated pricing and trading bots, high-frequency data capturing and analysis, and state-of-art micro frontend for trading management. On top of all these infrastructures, we build highly customized strategies to facilitate crypto liquidities.
If you are a strong technologist who is excited about the potentials of crypto trading, interested in fully-automated algo bots, we should talk.
We are looking for a Java Software Engineer for Liquidity Platform Structured Product Engineering Team. During your tenure with us, you will be working closely with a liquidity manager for strategy development using an in-house build strategy toolkit. You will demonstrate and develop professional capabilities in the following areas: managing inventory & risk of applications, strategic thinking and problem solving, collaborating with product managers, engineers and liquidity managers, effective communication.
What You’ll Be Doing
Work closely with team technical lead, liquidity managers and product managers on strategy discussion and technical solution design.
Work with team to own the strategy production environment for both feature buildout and infra upgrade for better performance.
Continuously and proactively improve strategies to be more stable, scalable and robust with auto recovery ability for 24x7 crypto trading style.
Run projects by maintaining a deep underlying of the technical infrastructure and a holistic view of the product and business
What We Look For In You
Solid STEM (Science/Technology/Engineering/Mathematics) education background.
Passionate in the Crypto industry and with strong problem solving skills.
Solid knowledge in structured products business or volatility trading is a plus.
Hands-on experience in AI development is preferred.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Amsterdam
Workplace: OnSite
About Us
Tebi is creating the first Connected Restaurant Management System that makes hospitality flow. In one seamless platform, Tebi embeds sales, reservations, kitchen prep, payments, and all the data that powers it, creating smooth service and intuitive insights.
Founded by Arnout Schuijff, co-founder of Adyen, and backed by €50 million in funding from Index Ventures & CapitalG, Tebi is built in service of hospitality first. Thousands of restaurants, cafés, bars, and coffee shops across the Netherlands, UK, Italy, Spain, Germany, Denmark and Finland already love running on Tebi.
About the Role
Tebi is entering its scale-up phase of growth: opening new entities, launching new (financial) products and growing fast. Our Finance team is looking for a new member with 2-4 years of experience who will help build processes and structure to take us further, contribute towards a successful first-year audit in 2027 and help drive our growth.
You will play a key role in our financial close and reporting, help lay the groundwork for the control framework, and support new entities as we open them. We’re looking for someone who thrives in an unstructured environment, is comfortable with ambiguity, and is passionate about automation to make finance run smarter. You will work closely with product, commercial and leadership teams.
What You'll Do
- Own key parts of the monthly financial close, ensuring accuracy and timeliness
- Be an important control point, safeguarding the integrity of our financial reporting
- Support the setup of financial processes and controls as we open new entities and work towards audit-readiness
- Help design and build Tebi's control framework
- Identify and implement opportunities to automate financial processes and support Tebi’s growth
- Partner with our external auditors and manage the audit process for your areas
- Turn financial data into insights that help the business make better decisions
- Continuously improve and standardize processes as Tebi scales
What You'll Need
- 2-4 years of experience in financial control, accounting, or external audit (max 6 years of experience)
- You thrive in an unstructured, fast-changing scale-up environment and don't need everything mapped out to make progress
- A natural drive to standardize and improve processes, balanced with pragmatism about what's needed now versus later
- Savvy with automation and AI tools, and genuinely interested in using them to work more efficiently
- Solid grounding in accounting principles and financial reporting
- Sharp attention to detail combined with strong problem-solving skills
- Clear, confident communication, comfortable working closely with teams across the business
If this speaks to you we can be the right fit. Learn more about how we work from our Recipe here: https://www.tebi.com/gb/careershttps://www.tebi.com/de/careers.
Benefits
- Start-up Equity
- Competitive Salary
- Lunch in the Office
- Flexible Time-off
- Team Events
What is Restaurant Software?
Restaurants and other merchants use various software systems such as Point of Sale (POS), Reservations, Kitchen Display Systems (KDS), Payments, Inventory, Staffing, and the list goes on. These systems all need to speak to each other which they frequently don’t. It’s a mess, and we are fixing it.
From buying a croissant at a cafe to having dinner with friends, it’s a €4 Trillion+ global market and a critical part of everyday life in today's economy.
How we use AI at Tebi
We use AI the way our merchants use Tebi, to cut out the friction and get to what matters faster. We believe in a world where AI increases quality, efficiency and speed.
At Tebi, AI isn't a policy or a checkbox, it's just part of how we work. It helps us write, analyse, build, and improve but doesn’t make the last call. If there's a smarter way to do something, we want to find it.
Location: Singapore, APAC
About the Role
iCapital Network is seeking an Associate for the International Client Solutions Asia Pacific team to contribute to the development and execution of iCapital’s international expansion strategy in the region.
In this role, you will support the relationship management and business development activities of iCapital with a primary focus on Banks/Wealth Managers. iCapital’s rapid international expansion creates an opportunity for a seasoned professional to join a fast-paced, rapid-growth environment.
Responsibilities
Support the management and growth of relationships with Private Banks, Wealth Managers, and Multi-Family Offices across the Southeast Asia region.
Assist in delivering a consultative client experience by identifying opportunities to deepen engagement across iCapital's platform and solutions.
Coordinate and support internal projects, helping to develop processes, tracking tools, and operating frameworks for the team.
Prepare client presentations, reports, and analyses to support business development and relationship management activities.
Develop a strong understanding of private markets and alternative investments and effectively communicate iCapital's solutions and capabilities to clients and partners.
Partner with cross-functional teams, including product, operations, legal, compliance, and fund management teams, to support fund launches and strategic initiatives.
Gather and share market intelligence, including competitive developments, investor trends, and client feedback, with internal stakeholders.
Manage day-to-day client requests and follow-ups, ensuring timely execution and a high standard of client service.
Support relationship managers in identifying opportunities for client expansion, increased platform adoption, and deeper client engagement.
Collaborate with Client Solutions colleagues globally on initiatives related to client development, coverage strategy, and best practices.
Qualifications
Solid academic credentials in relevant field
3+ years of solid work experience in the Asset- or Wealth Management industry, with a demonstrated track record in developing and managing client relationships is a must.
Adequate exposure to Private Equity and/or other Private Markets asset classes, and an understanding of the distribution model is highly preferred.
Entrepreneurial approach to managing projects with excellent problem-solving and analytical skills
Excellent presentation and verbal/written communication skills with demonstrated capabilities to build trust, and strategically manage and influence stakeholders at all levels
Familiar with AI tools and modern CRM platforms such as Salesforce, and comfortable using them to improve productivity, client coverage and reporting
Highly collaborative, and able to think strategically about business opportunities and client management
Ability to work independently with a strong appetite to work in a fast growing, entrepreneurial environment, are self-motivated, with a hands-on attitude
Fluency in English required; ability to speak other Asian languages are a strong asset
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office four days, with the flexibility to work remotely one day (Friday).
For additional information on iCapital please visit
https://www.icapital.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
Location: Warsaw
Workplace: onsite
Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end-to-end solutions for protecting homes and businesses оf any scale. To date, Ajax product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation. The company employs 5, 000 specialists.
Ajax Systems production includes four factories, two of which are located in Ukraine, one in Turkey and one in Vietnam. At the same time, the company's certification according to the ISO 14001 standard ensures a minimal impact of production on the environment. The selection of components for Ajax device manufacturing is determined by the presence of manufacturer declarations confirming compliance with RoHS requirements.
The company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax unwavering mission.
Reponsibilities:
Negotiate pricing, terms, and conditions with suppliers to secure the best commercial and quality outcomes.
Manage supplier contracts, ensuring compliance, performance, and value.
Oversee procurement processes for tools, equipment, and consumables from China, Europe, and the USA for production.
Manage troubleshooting activities in terms of delivery schedules, quality, completeness, pricing, and related documentation.
Prepare and coordinate contracts signing activities.
Continuously analyze market trends and procurement data to identify cost-saving opportunities and minimize risks.
Maintain and enhance supplier relationships to support long-term business objectives.
Collaborate cross-functionally with internal departments to ensure procurement supports broader business goals.
Evaluate and onboard new suppliers of components, materials, tools, and services in line with business needs.
Take part into suitable equivalents sourcing for electronic components based on technical requirements and the current supply chain situation.
Qualifications:
1+ years of procurement experience in electronics, EMS, or automotive sectors.
Strong negotiation and supplier management skills.
Proven experience in contract negotiation and vendor management.
Strong analytical and problem-solving skills with attention to cost-efficiency and risk mitigation.
Technical background in electronics or good understanding of electronic components and their equivalents.
Experience in international Procurement
Proficient in MS Office and Google Workspace.
Excellent organizational skills; ability to multitask and manage multiple procurement projects simultaneously.
Result-driven with the ability to follow through on tasks and deliver tangible outcomes.
Experience with 1C ERP system.
Experience with Jira and Confluence.
English level: B2+
Polish level: B2+
We offer:
Opportunity to work in one of the most recognized and innovative security manufacturers.
Opportunity to take on new challenges, advance your career, and make a meaningful impact.
Opportunity to be part of a fast-paced and dynamic environment that encourages creativity, critical thinking, and the exploration of new ideas.
Location: Paris
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
Please make your application, including your CV, in English Language. We are a global compliance team headquartered out of London.
About the role
As a Senior Analyst – Permanent Controls, you will join the Permanent Controls team, a global Second Line of Defence (2LoD) function based across Paris and Mauritius. Reporting directly to the Head of Permanent Controls within the Compliance department, you will focus on the financial perimeter, exercising second-line control, independent oversight, and framework monitoring over the organization's finance domain. You will partner closely with the First Line of Defence (1LoD) to establish control standards, design control matrices, and provide guidance when needed. You will also execute 2LoD control plans, issue formal findings, and track recommendations through to resolution.
Sitting in the Second Line of Defense, the global Permanent Controls team serves as an ongoing, trusted advisor and objective challenge to operational teams (1LoD), helping them design robust controls and ensure operational integrity across the organization.
Unlike periodic audit functions, Permanent Controls operates continuously to proactively identify vulnerabilities, standardize control frameworks, and foster a strong risk culture.
Note on Governance: This is a 2LoD function focused on ongoing control design, execution, and 1LoD enablement. It is distinct and independent from the Internal Audit (3LoD) function within Checkout.com.
Key responsibilities
- Control Design: Collaborate with stakeholders to translate identified risks into comprehensive 2nd line control plans, standards, and templates.
- 1LoD Enablement: Partner with the First Line of Defence teams to design, refine, and assess their control matrices, ensuring alignment with internal standards and regulators' expectations (ACPR, FCA..).
- Execution & Testing: Formalize and execute second line permanent controls across critical perimeters, including:
- Financial regulatory reporting across global entities (France, UK, US, etc.).
- Accuracy of financial data, accounting standards, and reconciliations.
- Internal financial processes, procedures, and statutory compliance (including the Order of 3 December 2014).
- Safeguarding mechanisms (flow of funds, compliance with safeguarding measures, timelines, and incident monitoring).
- Reporting & Escalation: Present detailed control findings and anomaly reports to the Head of Permanent Controls; track the implementation of remediation recommendations.
- Proactive Continuous Improvement: Identify operational control gaps, take the initiative to propose practical solutions, and drive improvements to the overall control framework.
- Tooling & Automation: Contribute to the implementation and optimization of automated control tools, tracking dashboards, and recommendation monitoring systems whenever possible.
About You
- Experience: 5 years of experience in Financial Audit, Internal Control, or Financial Reporting within the financial services (banking, Fintech..) or payments industry.
- Regulatory Context: Familiarity with regulatory frameworks and ACPR expectations is strongly preferred.
- Mindset & Working Style:
- Proactive & Autonomous: A "go-getter" who takes ownership, anticipates control gaps, and brings actionable solutions to the table rather than waiting for direction.
- Naturally Curious: A drive to understand end-to-end business operations, data flows, and complex payment mechanics.
- Rigorous & Analytical: Meticulous attention to detail with an ability to leverage data analytics to evaluate controls, transactions and processes objectively.
- Languages: Fluency in French and English is required.
- Communication: Strong stakeholder management skills, with the ability to communicate clear findings and influence decision-making across lines of defence.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Lisbon, Portugal
About the Role
We are seeking an experienced UiPath RPA Developer with strong Python skills to join our automation team. The ideal candidate will have hands-on experience designing and deploying UiPath automation solutions, combined with deep Python proficiency for building custom integrations, scripts, and data processing pipelines. You will work closely with business analysts, solution architects, and cross-functional teams to deliver end-to-end automation that drives operational efficiency.
Responsibilities
Design, develop, and deploy UiPath RPA workflows and automation solutions across attended and unattended processes.
Write clean, efficient Python scripts and custom UiPath activities to extend automation capabilities and integrate with external systems.
Analyze, debug, and optimize existing UiPath workflows and Python-based automation components to improve reliability and performance.
Collaborate with business stakeholders to gather process requirements, conduct feasibility assessments, and translate manual workflows into automated solutions using UiPath Studio.
Build and maintain Python-based integrations with REST APIs, web services, and data pipelines that complement UiPath automation workflows.
Develop and maintain test frameworks using UiPath Test Suite and Python (pytest) to ensure automation reliability and quality across deployments.
Manage and monitor robots via UiPath Orchestrator, including scheduling, queue management, alert configuration, and performance reporting.
Maintain version control of UiPath projects and Python code using Git, and support CI/CD pipelines for automated deployment of RPA solutions.
Leverage Python for web scraping, data transformation, and pre/post-processing tasks that feed into or extend UiPath automation pipelines.
Interact with AWS services (S3, Lambda) and other cloud infrastructure to support scalable, cloud-based RPA deployments.
Stay updated with emerging technologies and contribute ideas for improvements.
Qualifications
Education:
Bachelor’s degree in computer science, Software Engineering, or a related field (or equivalent experience).
Experience:
3+ years of UiPath RPA development experience, with at least 2 years of strong Python programming skills.
Technical Skills:
Strong proficiency in UiPath Studio, UiPath Orchestrator, and UiPath Test Suite; UiPath RPA Developer certification preferred.
Advanced Python skills including scripting, automation, data manipulation (pandas, NumPy), and API integration.
Experience with web scraping tools (e.g., Playwright, Selenium) for browser automation and integration with UiPath workflows.
Basic knowledge of SQL and database concepts (e.g., PostgreSQL, MySQL).
Experience with version control systems (e.g., Git).
Understanding of REST APIs and JSON.
Familiarity with AWS services, especially Lambda functions and S3 buckets.
Experience building custom UiPath activities or integrations using Python or .NET to extend native UiPath capabilities.
Familiarity with Linux/Unix environments.
Soft Skills:
Strong problem-solving and analytical skills.
Ability to work collaboratively in a team environment.
Good communication skills and a willingness to learn.
Attention to detail and commitment to quality.
Preferred Skills:
UiPath Advanced RPA Developer or Solution Architect certification.
Experience with cloud platforms (AWS, Azure, GCP) for deploying and scaling RPA infrastructure.
Familiarity with process mining or task capture tools (e.g., UiPath Process Mining, Task Capture) for identifying automation opportunities.
Experience with Agile/Scrum methodologies and automation CoE (Center of Excellence) governance practices.
Knowledge of containerization (Docker) and CI/CD tooling (Jenkins, GitHub Actions) for automated RPA deployment pipelines.
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office four days, with the flexibility to work remotely one day (Friday).
Benefits
iCapital offers a comprehensive benefits package that includes a total compensation program consisting of competitive salary, annual performance bonus, and equity for all full-time employees; healthcare with 100% employer-paid health and dental insurance; and generous paid time off (PTO).
For additional information on iCapital Network, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
Location: Worldwide
Workplace: hybrid
Reports to: VIP Services Manager
The Head Butler onboard the cruise ship Aroya will lead a team of dedicated professionals to deliver exceptional and personalized service to guests residing in suites and exclusive accommodations. Collaborating with a Senior Butler and a team of Butlers, the role of the Head Butler is integral to ensuring the highest standards of luxury, comfort, and satisfaction. The Head Butler oversees the butler team, coordinates guest services, and maintains the overall excellence of personalized service on board.
Responsibilities
Team Leadership: Lead, mentor, and supervise a team of butlers, including a Senior Butler and Butlers, fostering a culture of excellence and exceptional service. Conduct regular training sessions to enhance the team's skills in guest relations, etiquette, and service standards;
Guest Services: Provide personalized services to high-profile guests, organizing special events, arranging private dining experiences, and fulfilling unique requests. Anticipate guest needs and preferences to ensure a seamless and memorable experience;
Suite Management: Oversee the preparation and maintenance of suites, ensuring the highest standards of cleanliness, organization, and attention to detail. Collaborate with housekeeping and maintenance departments to address any issues promptly;
Communication and Coordination: Act as a primary liaison between guests and various shipboard departments, ensuring effective communication and resolution of guest requests. Collaborate with the Senior Butler to coordinate daily activities and assignments for the butler team;
Training and Development: Work closely with the Senior Butler to conduct regular training sessions, focusing on service standards, etiquette, and attention to detail. Provide ongoing support and mentorship to enhance the team's professionalism and guest service capabilities;
Quality Assurance: Conduct regular inspections of suites and guest areas to maintain the highest standards of cleanliness and presentation. Address and resolve any guest concerns or complaints promptly and professionally;
Logistical Support: Collaborate with the Senior Butler and the ship's concierge to arrange shore excursions, dining reservations, and other guest activities. Ensure seamless transitions for guests during embarkation and disembarkation;
Problem Resolution: Proactively address any issues or complaints raised by guests, striving to find prompt and satisfactory solutions while maintaining a high level of professionalism and discretion;
Confidentiality: Maintain strict confidentiality regarding guests' personal information, requests, and any other sensitive matters;
Safety and Security: Adhere to ship safety protocols, ensuring the well-being of guests and their belongings. Report any security concerns or incidents promptly to the appropriate ship personnel;
Requirements
A minimum of 5 to 10-years’ experience as Head Butler or similar role, preferably in a luxury ship and/ or luxury hotel setting;
Fluency in English is mandatory, with excellent verbal skills for guest interaction. Knowledge of Arabic, Turkish or Russian and any additional languages is a plus;
Strong organizational and multitasking capabilities with meticulous attention to detail and the ability to anticipate guest needs and preferences;
Excellent interpersonal and communication skills to build rapport with VIP guests and provide personalized attention;
Passionate for delivering exceptional service and creating memorable experiences for guests;
Knowledge of etiquette and cultural considerations;
Understanding of shipboard safety and security protocols and the ability to ensure compliance is a plus.
Documentation Requirements
31/10/2026
-разрабатывать серверную логику и API, реализовывать отдельные модули backend-логики на Python для задач автоматизации мобильной и транспортной сетей. -работать с базами данных, писать SQL-запросы, работать с ORM (SQLAlchemy) для выполнения стандартных CRUD-операций.
УдалённоГеография найма не уточнена
УдалённоUnited States; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance
УдалённоUnited Kingdom; Brazil; United Arab Emirates; Ireland; Peru; Sweden; Colombia; Argentina; Romania; Cyprus; Switzerland; Portugal; Lithuania; South Africa; Czech Republic; Canada; Hungary; Mexico; Chile; Poland; Spain; Bulgaria; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance
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