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Location: Virginia - Charlottesville About Cottonwood Residential Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities — we elevate them. About the Role The Customer Experience Specialist plays a key role in delivering an elevated living experience across Cottonwood Residential communities. As the first point of contact for prospects, residents, and vendors, this individual sets the tone for every interaction and ensures each customer feels welcomed, supported, and valued. This role is ideal for a service-driven professional who thrives in a fast-paced environment, excels at building relationships, and takes pride in creating a seamless and memorable customer journey, from first impression through daily resident interactions. Key Responsibilities Customer Experience & Front Office Operations Serve as the first point of contact for all customers, including prospects, residents, and vendors Create a welcoming office environment by greeting every visitor with professionalism and positivity Deliver exceptional customer service by identifying needs and providing timely, effective solutions Answer and manage all incoming calls, documenting detailed and accurate information in property management systems Assist residents with requests such as package retrieval, key distribution, work order entry, and general inquiries Act as a liaison between residents and maintenance teams to ensure service requests are handled efficiently Leasing Support & Sales Maintain up-to-date knowledge of apartment availability, pricing, and community features Support leasing efforts by answering prospect questions and assisting with the application and documentation process Conduct follow-up communication with prospective residents to support conversion and occupancy goals Prepare apartment homes for move-ins and assist with move-in and move-out processes Community Presentation & Operations Walk the community regularly to ensure amenities, buildings, and tour paths meet Cottonwood standards Open, close, and maintain Self-Guided Tour units, ensuring cleanliness and readiness at all times Assist with signage, directional materials, and overall tour experience setup Maintain knowledge of the local area to better assist prospects and residents Marketing & Resident Engagement Support community marketing efforts, including social media posting and outreach initiatives Assist in planning and executing resident events and engagement activities Contribute to building a strong community atmosphere that enhances resident satisfaction and retention What You Bring High school diploma or GED required 1+ years of in-person, customer facing experience required 1+ years of other customer service, administrative, sales, or hospitality experience required Multifamily property management experience is a plus Strong interpersonal and communication skills with the ability to engage professionally with a wide range of audiences Customer-first mindset with a passion for delivering exceptional service Strong organizational skills and attention to detail Ability to multitask and perform in a fast-paced, customer-facing environment Proficiency with Microsoft Office Suite and comfort learning property management systems (e.g., Entrata) Flexibility to work extended hours, including arriving prior to office opening as needed Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed Physical Requirements Required to talk and hear Required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms R equired to sit; climb or balance; and stoop, kneel, crouch or crawl Lift and/or move items up to 50 pounds and must occasionally lift or move items over 50 pounds Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Why Cottonwood Residential? We don’t just manage properties — we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization. Cottonwood Residential is an equal opportunity employer. Applicant Communication & AI Disclosure Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team. By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential. At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!

Location: LATAM Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games.   Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim.   Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success. [https://app.ashbyhq.com/api/images/user-content/4f457f07-466b-477b-b552-fbbabd850111/2de3a7cd-8843-41a9-8bbe-ceb897a42c4a/Logo%20(horizontal).svg] We are looking for a Customer Support Specialist to support players using a global payments platform built for mobile games. This role focuses on resolving complex payment and account issues, ensuring a high standard of user communication, and maintaining the reliability of critical customer-facing workflows. You will investigate issues that extend beyond standard support — validating payment flows, identifying root causes, and coordinating with Product, Engineering, and Payments teams to drive resolution. Your work will directly influence both user experience and the stability of our platform.   KEY RESPONSIBILITIES User Support and Issue Resolution - Provide timely and professional support to players regarding payments, accounts, and platform usage - Investigate complex payment and account issues beyond automated support - Validate payment status, identify root causes, and coordinate resolution with internal teams - Distinguish between payment issues, product defects, and game-related inquiries Ticket Management - Manage incoming requests and ensure SLA compliance - Maintain clear and consistent communication throughout the lifecycle of each case - Prioritize and escalate issues with the appropriate context and supporting information Monitoring and Continuous Improvement - Identify recurring issues and report trends affecting product, payments, or user experience - Collaborate with Product, Engineering, and Payments teams to improve support processes and reduce recurring issues - Contribute to scaling support operations through process improvements and automation REQUIRED QUALIFICATIONS - Experience in customer support, technical support, user operations, or a similar customer-facing role - Excellent written and spoken English with clear, professional communication skills - Strong analytical and problem-solving skills with attention to detail and process discipline - Ability to explain technical or operational issues in a simple, user-friendly way - Ability to work in a shift-based or flexible schedule PREFERRED QUALIFICATIONS - Experience in gaming, mobile applications, or digital products - Experience in payments, fintech, or banking operations - Familiarity with customer support platforms such as Zendesk or Intercom - Understanding of payment flows, transaction lifecycles, and common payment issues WHY JOIN US - World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players - High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months - Autonomy and ownership – we trust people to make decisions, take initiative, and drive results - Modern tools and technology – use AI, automation, and modern tools as part of your everyday work - Equity – participate in the company's growth and long-term success

Location: Asia Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games.   Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim.   Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success. [https://app.ashbyhq.com/api/images/user-content/4f457f07-466b-477b-b552-fbbabd850111/2de3a7cd-8843-41a9-8bbe-ceb897a42c4a/Logo%20(horizontal).svg] We are looking for a Customer Support Specialist to support players using a global payments platform built for mobile games. This role focuses on resolving complex payment and account issues, ensuring a high standard of user communication, and maintaining the reliability of critical customer-facing workflows. You will investigate issues that extend beyond standard support — validating payment flows, identifying root causes, and coordinating with Product, Engineering, and Payments teams to drive resolution. Your work will directly influence both user experience and the stability of our platform.   KEY RESPONSIBILITIES User Support and Issue Resolution - Provide timely and professional support to players regarding payments, accounts, and platform usage - Investigate complex payment and account issues beyond automated support - Validate payment status, identify root causes, and coordinate resolution with internal teams - Distinguish between payment issues, product defects, and game-related inquiries Ticket Management - Manage incoming requests and ensure SLA compliance - Maintain clear and consistent communication throughout the lifecycle of each case - Prioritize and escalate issues with the appropriate context and supporting information Monitoring and Continuous Improvement - Identify recurring issues and report trends affecting product, payments, or user experience - Collaborate with Product, Engineering, and Payments teams to improve support processes and reduce recurring issues - Contribute to scaling support operations through process improvements and automation REQUIRED QUALIFICATIONS - Experience in customer support, technical support, user operations, or a similar customer-facing role - Excellent written and spoken English with clear, professional communication skills - Strong analytical and problem-solving skills with attention to detail and process discipline - Ability to explain technical or operational issues in a simple, user-friendly way - Ability to work in a shift-based or flexible schedule PREFERRED QUALIFICATIONS - Experience in gaming, mobile applications, or digital products - Experience in payments, fintech, or banking operations - Familiarity with customer support platforms such as Zendesk or Intercom - Understanding of payment flows, transaction lifecycles, and common payment issues WHY JOIN US - World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players - High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months - Autonomy and ownership – we trust people to make decisions, take initiative, and drive results - Modern tools and technology – use AI, automation, and modern tools as part of your everyday work - Equity – participate in the company's growth and long-term success

Задачи: — Руководить и развивать организацию Mid Market Customer Success, включая менеджеров по работе с клиентами Mid Market и Digital, обучая их построению и управлению высокоэффективными командами. — Определять стратегию и видение для Mid Market Customer Success, включая сегментированное покрытие с высоким уровнем взаимодействия и цифровые/технические программы, обеспечивая их взаимодополняемость. — Отвечать за результаты по обновлению и расширению в сегментах Mid Market и Digital, сотрудничая с организацией Renewals и контролируя менеджеров и CSM по показателям внедрения, здоровья клиентов и расширения. — Разрабатывать и совершенствовать стратегию сегментации Mid Market, определяя, какие аккаунты обслуживаются через высококачественное взаимодействие, а какие — через цифровое/автоматизированное вовлечение. — Сотрудничать с отделами продаж, Renewals, поддержки и продуктового отдела для обеспечения бесшовного клиентского опыта и максимизации удержания и расширения. — Поддерживать глубокие знания AI-платформы Abnormal для руководства менеджерами и CSM по позиционированию продукта, разработке кейсов использования и реализации ценности для клиентов. — Быть точкой эскалации для значимых клиентских проблем в сегментах Mid Market и Digital, взаимодействовать с клиентами и партнерами из Product/Engineering для решения проблем. — Использовать данные и отчеты для мониторинга здоровья клиентов, выявления рисков удержания и управления проактивными стратегиями вовлечения. — Создавать и масштабировать рамки планирования успеха, плейбуки и программы, подходящие для клиентов Mid Market и Digital, отличающиеся от Enterprise. — Представлять интересы клиентов Mid Market и Digital внутри компании, влияя на дорожную карту продукта и приоритеты выхода на рынок. — Путешествовать по потребностям клиентов и бизнеса (примерно 10–20%). Требования: — Более 6 лет опыта в Customer Success, Account Management или руководстве постпродажным обслуживанием в B2B SaaS, включая опыт управления менеджерами. — Успешный опыт руководства Mid Market или цифровыми/техническими моделями Customer Success, желательно в области кибербезопасности, email security или инфраструктурного SaaS. — Опыт управления организацией с квотами, ответственностью за цели по обновлению и расширению сегмента. — Опыт построения или масштабирования сегментированной модели Customer Success. — Отличные коммуникативные и межличностные навыки, умение взаимодействовать с заинтересованными сторонами на всех уровнях; знание нескольких языков приветствуется. — Сильные лидерские качества и опыт развития менеджеров. — Умение работать в быстрорастущей технологической среде с ориентацией на ответственность и действия. Плюсом будет: — Опыт в email security, кибербезопасности или корпоративном инфраструктурном ПО. — Знакомство с API-ориентированными SaaS решениями и облачными архитектурами. — Опыт руководства глобально распределенными или много региональными командами Customer Success. — Опыт создания или масштабирования цифровой/технической модели Customer Success на ранних этапах. Условия: — Полная занятость. — Удаленная работа из США. — Годовой базовый оклад от $210,800 до $248,000 USD. — Возможность бонусов, акций и комплексного пакета льгот. Дополнительно: — Компания использует AI-инструменты для помощи в подготовке интервью, но решения о найме принимает человек. — Все процессы соответствуют законодательству и внутренним политикам компании. — Abnormal AI является работодателем с равными возможностями, не дискриминирует по признакам, защищенным законом.

Location: Nicosia Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role: You'll own your outcomes, from the strategies you run to the conversations that shape what we build next. As a Senior Customer Success Manager at Wrike, you will own, protect, and exponentially grow the strategic relationship for a high-value portfolio of Enterprise accounts across EMEA. Wrike has evolved beyond standard project management into a trusted work delivery platform for people and AI, and in this role, you will be the chief architect of that vision for our most strategic clients. In this role, you are a strategic business consultant and a trusted advisor. You will guide client executives through complex business transformations, leveraging cutting-edge Wrike AI Agents, Wrike Copilot, and visual collaboration tools to map, optimize, and scale business workflows. You will partner deeply with Sales, Renewals, and Product counterparts to deliver on the transformational vision and establish Wrike as the clients' long-term operating system of record. Your Impact: Strategic Portfolio Ownership: Proactively manage a highly diverse and complex book of EMEA (mainly UK) Enterprise accounts, serving as their strategic partner, executive liaison, and primary advocate. Build Stakeholder Relationships: Establish a multi-layered relationship structure - including Centers of Excellence - connecting with administrators, day-to-day champions, and executive-level sponsors (VPs, C-suite). Co-Create Success Plans & Workflows: Build scalable and highly digestible Success Plans that capture the client's transformational vision and a measurable roadmap to build it out. Play Offense: Actively hunt for expansion paths within your portfolio. You will not wait for renewals to talk about growth; instead, you will proactively identify new teams to land, pitch advanced AI use cases, and systematically build a high-velocity expansion pipeline in lockstep with Sales. Commercial Growth & Retention: Meet individual Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets by proactively identifying expansion opportunities, mapping customer growth plans, and mitigating churn risks early. Operational Excellence: You will continuously iterate on processes, develop new workflow playbooks, and share documented learnings across the broader organization. Your Qualifications: Proven GTM Track Record: 5+ years of experience in Customer Success, Account Management, or Business Consulting roles within the SaaS space, with a verified track record of managing $1M+ ARR accounts. Change Management & COE Mastery: Proven expertise in guiding large-scale organizations through complex software rollouts and operational transformations by mapping and navigating stakeholder management and building internal Centers of Excellence (COEs). Executive Presence & Storytelling: Highly polished communication skills with a proven capability to establish radical trust, navigate political dynamics, and present quantified business value/ROI to C-suite and VP-level technology leaders. Commercial Acumen & C-Suite Framing: A proven history of partnering with Sales to build joint account plans, identify upsell opportunities, and guide customers through complex buying cycles. You possess a deep understanding of enterprise procurement processes and are highly skilled at framing the business and operational value of a product to C-level audiences, translating technical features into hard cost savings, risk mitigation, and operational efficiency. Workflow Consulting Expertise: Ability to run structured, outcome-led Workflow Discoveries and reverse demos to map customer business processes directly into Wrike and identify adjacent opportunities. Technical & Integration Literacy: Strong comfort with tech ecosystems; ability to discuss complex system integrations, data analytics, and address technical hurdles (such as API webhooks or integration recipes) in lockstep with supporting teams. AI-Enabled Capability: Strong literacy and hands-on experience embedding practical Generative AI tools into daily operations. Standout Qualities: Vertical Specialization: You have deep domain expertise in one or more core industry verticals (e.g., Marketing, Creative Agencies, PMOs) and can build reusable workflow playbooks for the team. Certified Change Management Coach: You have experience guiding organizations through large-scale software rollouts and operational change management. Certified Project Manager: You hold a recognized industry certification (e.g. PMP, PRINCE2, or Agile/Scrum) and possess a formal understanding of project management methodologies to easily translate complex client workflows into structured, high-performing configurations. Peer Mentor: You naturally seek opportunities to mentor junior team members, share best practices, and contribute to the collective enablement of the Customer Success organization. Team Dynamics: You will join a high-performing, collaborative EMEA Customer Success team that values transparency, continuous learning, and collective growth. We work cross-functionally, sharing insights across Sales, Product, Renewals, and Support to ensure our customers have a unified experience. As a senior member of this team, you will play a key role in running internal enablement sessions and shaping best practices. Our Work Style: At Wrike, we believe in proactive ownership, data-driven decisions, and a growth mindset. We leverage Wrike every day to manage our own work, collaborate seamlessly across time zones, and maintain operational transparency. We embrace change, continuously seek feedback, and empower our team members to work smart, innovate, and bring their authentic selves to work every day. Benefits & Perks: 25 working days of paid vacation Sick Leave Compensation (5 Uncertified + 10 Certified Days) Parental Leave: Fully Paid Maternity / 4 Weeks Paid Paternity 2 Volunteer Days Medical Insurance (Employees + Dependents) Life Insurance (Employees) Provident Fund Hybrid Working Model School Allowance (Up to €600/month for school aged kids) Simcard w/ Unlimited Internet Access for active employees Office Lunch Allowance (via Wolt) on Wednesdays / Thursdays Work Permit, Blue Card & Naturalization Support Your recruitment buddy will be Aziza Talhi , Senior Recruiter. #LI-AT1 Who Is Wrike and Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations. While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection. Our persona 💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗  Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page , Company culture page , Instagram , Wrike Engineering Team , Medium , Meetup.com , Youtube for a feel for what life is like at Wrike.

Задачи: — Управлять внедрением, здоровьем клиентов и готовностью к продлению в портфеле масштабируемых клиентов, используя сигналы жизненного цикла, использования продукта, вовлеченности, настроения и удержания для приоритизации действий и улучшения результатов продления. — Обеспечивать более сфокусированное взаимодействие с приоритетной группой клиентов, тесно сотрудничая с менеджерами по продлениям и другими заинтересованными сторонами для координации действий по удержанию и росту, а также предоставлять регулярные обновления на уровне руководства по портфелю и прогнозам для ключевых клиентов. — Разрабатывать и реализовывать целевые кампании и масштабируемые точки взаимодействия, которые помогают клиентам осваивать ключевые возможности, реализовывать ценность, готовиться к продлению и устранять общие риски в нужные моменты их пути. — Быть координационным звеном между программной и цифровой командами Customer Success и отделом продлений, обеспечивая своевременную передачу, общую видимость, четкое распределение ответственности и координированные действия по сохранению клиентов с рисками. — Управлять общими входящими каналами электронной почты клиентов, сортировать вопросы и запросы, координировать своевременные ответы и обеспечивать разрешение проблем или их передачу соответствующим партнерам с четким последующим контролем. — Использовать данные для сегментации клиентов, выявления закономерностей, тестирования стратегий вовлечения, измерения воздействия и постоянного улучшения сценариев, контента, рабочих процессов и автоматизации. — Взаимодействовать с клиентами напрямую при необходимости проведения индивидуальных бесед для подтверждения сигналов, понимания настроения, устранения рисков, сбора отзывов о продукте или получения репрезентативных примеров. — Синтезировать голос клиента по всему портфелю и делиться действенными инсайтами с командами продукта, маркетинга, продаж, поддержки и клиентского опыта для улучшения продукта и пути клиента. — Сотрудничать с другими подразделениями для внедрения повторяемых программ для клиентов, устранения пробелов в клиентском опыте и выявления возможностей роста, таких как расширение использования, новые сценарии, использование лицензий или дополнительное соответствие продукту. — Квалифицировать релевантные возможности как Customer Success Qualified Leads (CSQL) и передавать их в отдел продаж с четким контекстом и поддерживающими сигналами. Требования: — Опыт не менее 4 лет в B2B SaaS Customer Success, управлении аккаунтами, цифровом Customer Success, программах жизненного цикла или аналогичной постпродажной роли. — Недавний опыт управления или значительного влияния на продления клиентов с измеримыми примерами сохранения, снижения оттока или сокращения и результатами удержания. — Успешный опыт управления результатами клиентов в широком или высокообъемном портфеле через сочетание программ один-ко-многим и целевого индивидуального взаимодействия. — Сильное аналитическое мышление и знание метрик удержания SaaS, включая коэффициенты продления, валового и чистого удержания дохода, оттока, сокращения и расширения, с опытом использования этих показателей вместе с сигналами клиентов для выявления рисков и рычагов роста. — Опыт разработки или реализации кампаний жизненного цикла клиентов, вовлечения, удержания или готовности к продлению и измерения их влияния на поведение клиентов или бизнес-результаты. — Отличные письменные и устные коммуникативные навыки, включая способность создавать понятный контент для клиентов и проводить эффективные беседы для выявления и обратной связи. — Способность координировать работу между Customer Success, Renewals, Sales и другими командами, уточнять ответственность и продвигать общие цели удержания и роста при управлении несколькими программами и изменяющимися приоритетами. — Опыт работы с платформами Customer Success, CRM-системами, маркетинговой автоматизацией, инструментами бизнес-аналитики или связанными системами данных о клиентах. Предпочтительные квалификации: — Опыт работы в модели Customer Success, которая сотрудничает с централизованным отделом продлений или специализированной командой по продлениям. — Опыт проведения вебинаров, часов открытых дверей, группового обучения, сообществ клиентов или других программ один-ко-многим. — Опыт применения методов тестирования и обучения для улучшения вовлечения, освоения, удержания или конверсии. — Опыт поддержки SaaS-продуктов для совместной работы, продуктивности, контента или с поддержкой ИИ. Условия: — Полная занятость. — Удалённая работа с моделью Virtual First, предусматривающей гибкость, автономию и связь. — Требуются поездки на оффсайты и другие командные встречи примерно 5-10% рабочего времени (2-3 дня в квартал). — Зарплата по зонам США: зона 2 — $142,700—$193,100 в год, зона 3 — $126,800—$171,600 в год. — Дополнительные бонусы, акции в виде RSU и корпоративные программы вознаграждений. Компания: Dropbox — глобальная компания, предлагающая инновационные решения для работы, с моделью Virtual First, сочетающей удалённую работу и личное взаимодействие. Команда Customer Experience and Success отвечает за взаимодействие с более чем 700 миллионами пользователей и 575 тысячами команд по всему миру, улучшая клиентский опыт и обеспечивая достижение желаемых результатов с продуктами Dropbox. AI Fluency: Dropbox ценит умение использовать инструменты искусственного интеллекта для усиления человеческого суждения, а не его замены, и ожидает от сотрудников ответственности, экспериментов, использования и постоянного обучения в этой области.

Location: Estonia - Remote Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role: You'll own your outcomes, from the strategies you run to the conversations that shape what we build next. As a Senior Customer Success Manager at Wrike, you will own, protect, and exponentially grow the strategic relationship for a high-value portfolio of Enterprise accounts across EMEA. Wrike has evolved beyond standard project management into a trusted work delivery platform for people and AI, and in this role, you will be the chief architect of that vision for our most strategic clients. In this role, you are a strategic business consultant and a trusted advisor. You will guide client executives through complex business transformations, leveraging cutting-edge Wrike AI Agents, Wrike Copilot, and visual collaboration tools to map, optimize, and scale business workflows. You will partner deeply with Sales, Renewals, and Product counterparts to deliver on the transformational vision and establish Wrike as the clients' long-term operating system of record. Your Impact: Strategic Portfolio Ownership: Proactively manage a highly diverse and complex book of EMEA (mainly UK) Enterprise accounts, serving as their strategic partner, executive liaison, and primary advocate. Build Stakeholder Relationships: Establish a multi-layered relationship structure - including Centers of Excellence - connecting with administrators, day-to-day champions, and executive-level sponsors (VPs, C-suite). Co-Create Success Plans & Workflows: Build scalable and highly digestible Success Plans that capture the client's transformational vision and a measurable roadmap to build it out. Play Offense: Actively hunt for expansion paths within your portfolio. You will not wait for renewals to talk about growth; instead, you will proactively identify new teams to land, pitch advanced AI use cases, and systematically build a high-velocity expansion pipeline in lockstep with Sales. Commercial Growth & Retention: Meet individual Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets by proactively identifying expansion opportunities, mapping customer growth plans, and mitigating churn risks early. Operational Excellence: You will continuously iterate on processes, develop new workflow playbooks, and share documented learnings across the broader organization. Your Qualifications: Proven GTM Track Record: 5+ years of experience in Customer Success, Account Management, or Business Consulting roles within the SaaS space, with a verified track record of managing $1M+ ARR accounts. Change Management & COE Mastery: Proven expertise in guiding large-scale organizations through complex software rollouts and operational transformations by mapping and navigating stakeholder management and building internal Centers of Excellence (COEs). Executive Presence & Storytelling: Highly polished communication skills with a proven capability to establish radical trust, navigate political dynamics, and present quantified business value/ROI to C-suite and VP-level technology leaders. Commercial Acumen & C-Suite Framing: A proven history of partnering with Sales to build joint account plans, identify upsell opportunities, and guide customers through complex buying cycles. You possess a deep understanding of enterprise procurement processes and are highly skilled at framing the business and operational value of a product to C-level audiences, translating technical features into hard cost savings, risk mitigation, and operational efficiency. Workflow Consulting Expertise: Ability to run structured, outcome-led Workflow Discoveries and reverse demos to map customer business processes directly into Wrike and identify adjacent opportunities. Technical & Integration Literacy: Strong comfort with tech ecosystems; ability to discuss complex system integrations, data analytics, and address technical hurdles (such as API webhooks or integration recipes) in lockstep with supporting teams. AI-Enabled Capability: Strong literacy and hands-on experience embedding practical Generative AI tools into daily operations. Standout Qualities: Vertical Specialization: You have deep domain expertise in one or more core industry verticals (e.g., Marketing, Creative Agencies, PMOs) and can build reusable workflow playbooks for the team. Certified Change Management Coach: You have experience guiding organizations through large-scale software rollouts and operational change management. Certified Project Manager: You hold a recognized industry certification (e.g. PMP, PRINCE2, or Agile/Scrum) and possess a formal understanding of project management methodologies to easily translate complex client workflows into structured, high-performing configurations. Peer Mentor: You naturally seek opportunities to mentor junior team members, share best practices, and contribute to the collective enablement of the Customer Success organization. Team Dynamics: You will join a high-performing, collaborative EMEA Customer Success team that values transparency, continuous learning, and collective growth. We work cross-functionally, sharing insights across Sales, Product, Renewals, and Support to ensure our customers have a unified experience. As a senior member of this team, you will play a key role in running internal enablement sessions and shaping best practices. Our Work Style: At Wrike, we believe in proactive ownership, data-driven decisions, and a growth mindset. We leverage Wrike every day to manage our own work, collaborate seamlessly across time zones, and maintain operational transparency. We embrace change, continuously seek feedback, and empower our team members to work smart, innovate, and bring their authentic selves to work every day. Benefits & Perks: 28 calendar days of paid vacation Sick Leave Compensation (5 Paid Uncertified Sick Days) Parental Leave: 18 Weeks Maternity / 4 Week Paternity 2 Volunteer Days Health Insurance (Employees + Dependents) Life Insurance Plan Utility Allowance (30 EUR/month, subject to taxation) Fitness Plan (800 EUR/year) Full-remote & On-demand access to Co-working space Your recruitment buddy will be Aziza Talhi , Senior Recruiter. #LI-AT1 Who Is Wrike and Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations. While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection. Our persona 💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗  Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page , Company culture page , Instagram , Wrike Engineering Team , Medium , Meetup.com , Youtube for a feel for what life is like at Wrike.

Задачи: — Владение стратегией работы с клиентами после продажи и управление отношениями с портфелем клиентов. — Помощь клиентам в достижении измеримой ценности от инвестиций, стимулирование использования продукта, удержания, роста и чистой выручки (NRR). — Выступать в роли доверенного советника на протяжении всего пути клиента, глубоко понимая приоритеты бизнеса, техническую среду, ключевых заинтересованных лиц и меняющиеся потребности. — Использовать инсайты клиентов, сигналы использования продукта, отношения с заинтересованными лицами и демонстрируемую бизнес-ценность для приоритизации, управления рисками и выявления возможностей для укрепления долгосрочного партнерства. — Развивать техническую грамотность по платформе Dropbox и уверенно взаимодействовать с IT-администраторами по вопросам возможностей продукта, безопасности, конфигурации, интеграций, управления и рабочих процессов клиентов. — Помогать переводить бизнес и технические требования клиентов в практические кейсы, рекомендации и действенные инсайты для внутренних команд. — Тесно сотрудничать с отделом продаж и кросс-функциональными командами для согласования стратегии аккаунта, решения технических и коммерческих сложностей, снижения рисков продления, выявления возможностей роста и достижения успешных результатов для клиентов. Требования: — Опыт не менее 4 лет в B2B SaaS Customer Success, управлении аккаунтами, консалтинге решений, профессиональных услугах или аналогичной клиентской роли с опытом стимулирования использования продукта и создания бизнес-ценности, управления отношениями с клиентами и взаимодействия с техническими заинтересованными лицами. — Коммерческая и бизнес-грамотность с готовностью развивать навыки управления продлениями клиентов с 2027 года, включая планирование ранних продлений, коммерческие обсуждения и координацию с отделом продаж и другими командами для поддержки удержания и выявления возможностей роста. — Техническая склонность и любопытство к продукту с возможностью изучать SaaS-продукты, среды клиентов, конфигурации и рабочие процессы. — Уверенность в общении с IT-администраторами, способность исследовать технические вопросы и переводить возможности продукта в практические рекомендации. — Способность строить отношения с различными уровнями клиентов, от технических администраторов до исполнительных заинтересованных лиц, и управлять портфелем клиентов в Японии и Корее. — Аналитические и проблемно-ориентированные навыки для оценки состояния клиентов, выявления рисков продления, приоритизации действий и рекомендаций практических решений. — Проактивность, способность быстро включаться в работу, искать информацию, работать в условиях неопределенности и брать на себя ответственность за продвижение планов клиентов без постоянного контроля. — Способность эффективно сотрудничать с отделами продаж, продуктового менеджмента, поддержки, юридического отдела, финансов и другими командами. — Высшее образование или эквивалентный практический опыт. — Свободное владение японским языком (устно и письменно), включая деловое общение. — Владение корейским и английским на уровне делового общения. — Готовность к командировкам в Японию, Корею и международным поездкам на корпоративные мероприятия. Предпочтительные квалификации: — Опыт управления продлениями и удержанием клиентов с примерами выявления рисков, координации планов смягчения, демонстрации ценности для клиентов и поддержки успешных продлений. — Опыт управления стратегическими отношениями с клиентами с множеством заинтересованных лиц, сложными процессами принятия решений и меняющимися бизнес-приоритетами, желательно в Японии или Корее. — Опыт разработки и проведения исполнительных бизнес-обзоров, связывающих использование продукта и результаты клиентов с бизнес-ценностью и продолжением инвестиций. — Опыт работы с каналами партнеров и управления отношениями с клиентами через партнеров. — Знакомство с CRM, системами управления успехом клиентов, оценкой здоровья клиентов или системами управления продлениями, а также опыт использования данных об использовании продукта или анализа ROI для управления удержанием и ростом. — Опыт работы с несколькими SaaS-продуктами и интерес или знакомство с генеративным ИИ и связанными технологиями. Навыки: — Владение японским, корейским и английским языками. — Навыки аналитики, коммуникации, адаптивности и принятия решений. Условия: — Удаленная работа с распределением клиентов примерно 80% в Японии и 20% в Корее с возможностью корректировки. — Полная занятость. — Готовность к командировкам.

Location: Mountain View Veterinary Hospital - Lacey, Washington POSITION SUMMARY: The Customer Service Representative (CSR) actively recruits new clients and promotes hospital services. Schedules client visits and drives the flow of clients and pets through the hospital to aid the productivity of the veterinary medical team. Ensures good communication with the clients, and coordinates the care of the pets, influencing clients to return and refer their friends and families. WHAT YOU’LL DO (Essential Functions): • Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun • Maintain knowledge of the services the hospital provides and utilizes the information to promote the hospital’s services and products to existing and prospective customers • Welcome clients and pets, ensuring that they are comfortable in the hospital, and educating the clients about preventative care and pet health needs • Assist incoming clients. Document and enter the pet’s history, requested services, and other pertinent information within the practice management software • Direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team • Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient’s service needs. Refer the patient to the appropriate veterinary staff as needed • Schedule client appointments and follow-up exams. Work with Veterinarian(s) and veterinary staff as needed to ensure optimal scheduling • Assist outgoing clients by providing all necessary instructions, information, and invoices • Dispense prescription items per the Veterinarian's instructions and sells retail products • Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer • Respond to customer complaints in a professional, courteous manner and act satisfactorily to resolve the problem • Support a practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets • Comply with all practice policies, quality assurance guidelines, and minimum standards of care • Perform other duties and projects as requested WHAT WE’RE LOOKING FOR (Essential Qualifications): Education : • High School Diploma or GED required Professional Licenses/Certifications: None Experience: • 1+ years experience in retail sales or customer service preferred • Experience in a medical facility desired Knowledge, Skills and Ability: • Ability to provide effective customer service principles • Basic knowledge of medical terminology • Basic proficiency with a variety of computer programs including Microsoft Office Suite • Basic written, verbal, and active listening communication skills • Strong customer relations and interpersonal skills • Exercises tact and diplomacy in dealing with sensitive issues and situations • Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions • Strong organizational and time management skills • Effectively and quickly responds to requests in a proactive manner • Strong attention to detail and high level of accuracy PHYSICAL DEMANDS: While performing the duties of this job, the team member is regularly required to talk and hear. The team member must frequently use a computer for long periods of time. Specific vision abilities are required to do this job including close vision. This position requires walking and/or standing for long periods of time, bending, reaching, grasping, and repetitive motions. May be exposed to disinfectant/sanitation chemicals, pets dander, and excretions. This position is exposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted, 50 lbs. with assistance. Must be able to work flexible hours including evenings and weekends. SUPERVISORY RESPONSIBILITIES: None ABOUT LAKEFIELD VETERINARY GROUP We believe exceptional veterinary care starts with exceptional people. We partner with hospitals across the country to preserve what makes each practice special - its people, culture, and connection to community - while providing the operational support and resources that allow teams to thrive. As we grow, we are committed to creating an environment where team members feel respected, supported, and empowered to deliver outstanding care. Our Values Our culture is built on five core values that guide how we work and serve: Respect Learning Do the Right Thing Wow Service Fun If these resonate with you, you’ll fit right in. Equal Employment Opportunity Lakefield Veterinary Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and applicants. Compensation Range $18 — $22 USD

Location: Manila About us The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere. Build a newsworthy career at the FT. Our commitment to diversity, equity and inclusion We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups. The role The Financial Times is a leading publisher read by 2 million people every day. The global Subscriber Engagement Team is a critical function within the Customer Experience & Lifecycle Marketing team helping to deliver personalised, high-value experiences for trialists and subscribers, whilst ensuring the integration of customer insights across the department to support our continued transformation towards true customer-centricity. In this role you will talk directly to subscribers on a 1:1 level to deliver a personalised, interactive, premium experience that helps them take full advantage of the benefits of their subscription with the FT. You will gain exposure working as part of a global media brand in a growing digital age striving to continuously enhance the FT customer experience. Key responsibilities Engage FT subscribers at all levels of seniority from a broad range of industries and sectors to inform subscribers of products and services via outbound engagement calls with a customer centric approach. Help FT readers maximise the benefits of their trial and/or subscription, driving conversion rates and building engagement habits, by walking readers through the website and mobile app. Asking probing questions to effectively match their interests to content, tools, features and services available on FT.com . Proactively develop knowledge of content, tools, features and live events, on all FT platforms. This includes regularly reading and listening to the FT, to understand core content and journalists. Demonstrate resilience by having a positive attitude when making outbound calls, being self-motivated and effectively managing call leads on a weekly basis. Be adaptable to new and changing outbound campaigns that evolve with the customer lifecycle strategy. Be accountable for your individual performance against Key Performance Indicators including contact rates, call acceptance rates, engagement & retention impact. Input customer feedback following all outbound calls to support the voice of the customer program. Effectively promote and secure appointment bookings for in-depth consultations with FT Specialists. Required skills and experience Candidates must have some customer-facing experience e.g. basic sales, cold calls, is desirable Ability to build customer rapport, verbally engaging and guiding customers through a digital product in a personalised manner Lead with curiosity - confidently and skillfully asking questions and demonstrating active listening Ability to self-manage time according to regular deadlines Excellent verbal and written communication skills A passion for customer experience Enjoys reading FT content or similar content What’s in it for you? Our benefits Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here. We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible. Accessibility We are a disability confident employer and Valuable 500 signatory. Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help. Further information At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications. Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all. Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com . Interested in the FT but don’t see the right role yet? Join our Talent Community to receive exclusive updates, featured jobs, and insights into working at the FT.

Location: Philippines Workplace: Remote Specright is the first purpose-built, patented platform for Specification Management. Whether it's packaging, raw materials, formulas, products, or machines, Specright helps companies digitize, map, and take action across their supply chain to reduce costs, increase profitability, and drive sustainability. Specright serves customers across industries, including packaging, food and beverage, consumer packaged goods, pharmaceutical, retail, industrials, and more. The Customer Success Engineer (CSE) serves as the technical partner to customers post-sale, ensuring successful onboarding, adoption, and long-term value realization. This role bridges Customer Success, Professional Services, Product, and Engineering, with a strong focus on Salesforce-based integrations, data models, and workflow optimization. The ideal candidate combines technical expertise with customer-facing communication and is passionate about driving measurable business outcomes. This role is critical in ensuring customers not only adopt the product but fully operationalize it within their Salesforce ecosystem. The Customer Success Engineer is a trusted technical advisor who directly impacts customer retention, expansion, and long-term success. KEY RESPONSIBILITIES CUSTOMER ENABLEMENT & ADOPTION - Partner with Customer Success Managers (CSMs) to support onboarding, implementations, and ongoing technical success - Translate customer business requirements into scalable technical solutions within Salesforce and related systems - Guide customers on best practices for configuration, automation, and system design to maximize product value - Support customer health initiatives by identifying technical risks and proactively driving resolution SALESFORCE & TECHNICAL OWNERSHIP - Configure and optimize Salesforce objects, fields, flows, validations, and automations - Design and support integrations between Salesforce and third-party systems (APIs, middleware, data sync) - Troubleshoot complex technical issues related to data integrity, performance, and system behavior - Maintain technical documentation including solution designs, configurations, and integration diagrams CROSS-FUNCTIONAL COLLABORATION - Act as a technical liaison between customers and internal Product, Engineering, and Support teams - Provide feedback to Product on customer use cases, technical gaps, and enhancement opportunities - Support pre-renewal and expansion efforts by validating technical feasibility and scalability VALUE & OUTCOMES - Help customers achieve defined success metrics and ROI through technical enablement - Participate in Executive Business Reviews (EBRs) by contributing technical insights and roadmap alignment - Identify opportunities for automation, optimization, and technical expansion QUALIFICATIONS - Prior SaaS, Consumer Goods, Food & Beverage, Packaging or Supply Chain industry experience required - Minimum 2-3 years in a relevant Customer Engineering Support, Implementation or Success role - Salesforce.com http://Salesforce.com knowledge required (Active Administrator credential required; Advanced Admin, Platform App Builder, or Developer preferred) - Be an active learner - Ability to manage multiple customers' task prioritization (i.e. holistic approach) - The desire to dive head first into an early-stage technology environment - Excellent communication, interpersonal, email and organizational skills - Attention to detail - Highly Accountable - Time management with respect to managing multiple projects at once - Fast learner, team player, can-do attitude, highly organized, execution-oriented, problem solver - Positive and Inquisitive Attitude - Ability to provide technical solutions for medium to high complexity projects - Thrives on tackling challenges We are an energetic company with an entrepreneurial, informal, versatile, intelligent, and fast-paced culture. We are a 100% remote company and promote an open and relatively flat organization with an emphasis on collaboration, sharing ideas, and information. It's more important to innovate than to worry about making mistakes. Specright is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location: Limassol, Cyprus FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist in Cyprus office - a certified Great Place to Work ®. Responsibilities: Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat Educating clients on how to use the Company’s website and trading platforms Communicating with clients regarding the company’s products and services via telephone, email and live chat Assisting other departments Candidate Profile: Excellent written and spoken English (additional languages are a plus) Strong communication skills across live chat, email and phone Customer oriented mindset with good problem solving ability Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage Willingness to learn and adapt in a fast-paced environment Ability to work rotation shifts Monday - Friday 08:00 - 16:00 or 16:00 - 24:00 Ability to work on public holidays and one Saturday & Sunday a month Why us: Join a certified Great Place to Work® organization reflecting our commitment to employee well-being Welcoming, young and multicultural team with approachable leadership and mentoring opportunities Structured training and professional development budget to support your growth in IT Competitive remuneration package with regular performance reviews Vibrant company culture with team activities and global celebrations Modern office in an easily accessible location with company-provided facilities Free access to sports and wellness facilities across the country Free company-provided parking Medical insurance and pension fund after probation period Birthday gift and a day off on your birthday Visa and work permit support if required Journey to FP Markets Initial Interview with HR (30-45 minutes) Interview with your future manager (45-60 minutes)

Workplace: fully Role Overview The Customer Success Manager is a hands-on player-coach who owns the external link with our Ethena Pay users. You'll be the single accountable owner of the customer experience after signup. On day one you'll be in the queue answering tickets yourself, including the hard ones. For the 1st 6 months, expect roughly 70% doing the work and 30% building the operations of the function. You’ll be the 1st, so there is huge potential career growth baked in here. You’ll find your maximum ability and seniority level within the team, as the need for a larger support and payments ops org grows around you. Support is a key place a money product can truly stand out, and few competitors set a high bar We want users to tell other people how good our support is, and we want ticket volume to fall because the reasons for them are being removed. You'll sit directly inside the product team, working closely with Engineering, Finance, Compliance, and our GTM team. Role Responsibilities Own the queue personally: handle most inbound tickets yourself early on, own Zendesk end to end (triage, tagging, macros, help centre). You’ll publish, and hold yourself to, the first response and resolution targets. Set a support quality bar users talk about: define what best-in-class looks like in writing, measure satisfaction and public sentiment properly, run response QA, and contact affected users before they contact us. Turn support into measured input for product and engineering: a standing weekly read by cluster and contact rate, every defect routed with impact and an owner, and clear escalation thresholds so emergencies move fast and routine volume never interrupts engineering. Automate the work: remove the causes of the largest clusters through product fixes, self-serve answers and automated status updates, use AI-assisted triage with a human check wherever money is involved, and track falling effort per user as an explicit goal. Be the named operational owner of our rails vendors (card issuer, on/off-ramp, KYC and wallet partners), with escalation paths, a vendor incident log and evidence for commercial reviews. Bring the manual money workflows under documented control: runbooks, four-eyes checks and audit trails for reconciliation, disputes and chargebacks, refunds, stuck withdrawals, fraud triage and KYC edge cases, working with parent Finance and Compliance. Build and lead the operations function: bring support across the ticket queue, Telegram and X into one operation, own user-facing incident comms, run an operations KPI dashboard, and grow a small front line and payments-ops team toward follow-the-sun and multilingual coverage. Required Skills and Experience Previously run support or operations for a live consumer money product where mistakes moved, lost or delayed real customer funds, such as a neobank, payments company, card program, exchange or crypto money app. Owned operational KPIs and reported them regularly to executive and product audiences, with examples of numbers you moved and how you moved them. A track record of reducing the work, not just absorbing it: contact rates brought down or clusters engineered out, with before-and-after numbers. A support experience you built that users praised, backed by satisfaction or sentiment data. Handled money-movement exceptions end to end, such as disputes and chargebacks, refunds, failed or stuck withdrawals, reconciliation breaks, or KYC and sanctions escalations. You've also managed third-party vendors operationally, including getting a live production problem fixed. A player-coach who has done the work and built a small team or contracted capacity around it, including outsourced support and coverage across time zones or languages. Agent-native working: you use AI tools to cluster tickets, draft macros and help-centre content, and build reports, and you check the output for accuracy and tone.

Основные требования: — знание казахского и русского языков; — грамотная устная и письменная речь; — клиентоориентированность и умение выстраивать долгосрочные отношения; — способность понятно объяснять технические вопросы; — внимательность, ответственность и самостоятельность; — готовность быстро изучить продукт и рабочие процессы; — уверенное владение компьютером и онлайн-сервисами; — готовность работать с CRM и вести историю коммуникаций; — опыт в Customer Success, сопровождении клиентов, технической поддержке или IT/SaaS-сфере будет преимуществом; — понимание принципов интеграции CRM-систем, мессенджеров и других онлайн-сервисов приветствуется. Чем предстоит заниматься: — сопровождать клиентов после подключения к продукту; — знакомить клиентов с возможностями платформы и помогать начать работу; — проводить обучение и консультации по использованию продукта; — помогать с первичной настройкой и решением возникающих вопросов; — контролировать прохождение клиентом этапов внедрения; — поддерживать регулярную связь с клиентами; — отслеживать удовлетворённость и риски отказа от продукта; — помогать продлевать подписки и развивать сотрудничество; — фиксировать обращения и результаты коммуникаций в CRM; — собирать обратную связь и передавать её продуктовой и технической командам. Что мы предлагаем: — обучение продукту и процессам Customer Success; — одну неделю стажировки для знакомства с продуктом и рабочими процессами; — испытательный срок продолжительностью один месяц; — официальное трудоустройство после успешного прохождения испытательного срока; — поддержку руководителя и команды; — возможность профессионального и карьерного роста; — работу с современным IT-продуктом в развивающейся компании; — полный рабочий день в офисе в Алматы. Уровень дохода обсуждается индивидуально по итогам первичного собеседования и зависит от опыта и компетенций кандидата.

Location: Vietnam OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses. Key Responsibilities Build and maintain strong, long-lasting client relationships Ensure the timely and successful delivery of our solutions according to client needs and objectives Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment Assist with challenging client requests or issue escalations as needed Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules. Requirements Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales Strong communication and interpersonal skills Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment. Empathetic understanding of client needs and the ability to address them effectively Ability to address challenges and proactively offer solutions. If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today! We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

Location: Thailand OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses. Key Responsibilities Build and maintain strong, long-lasting client relationships Ensure the timely and successful delivery of our solutions according to client needs and objectives Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment Assist with challenging client requests or issue escalations as needed Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules. Requirements Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales Strong communication and interpersonal skills Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment. Empathetic understanding of client needs and the ability to address them effectively Ability to address challenges and proactively offer solutions. If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today! We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

Location: Sri Lanka OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses. Key Responsibilities Build and maintain strong, long-lasting client relationships Ensure the timely and successful delivery of our solutions according to client needs and objectives Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment Assist with challenging client requests or issue escalations as needed Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules. Requirements Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales Strong communication and interpersonal skills Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment. Empathetic understanding of client needs and the ability to address them effectively Ability to address challenges and proactively offer solutions. If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today! We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

Location: Philippines OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy INFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces. Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses. Key Responsibilities Build and maintain strong, long-lasting client relationships Ensure the timely and successful delivery of our solutions according to client needs and objectives Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment Assist with challenging client requests or issue escalations as needed Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules. Requirements Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales Strong communication and interpersonal skills Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment. Empathetic understanding of client needs and the ability to address them effectively Ability to address challenges and proactively offer solutions. If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today! We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.