Location: UK - Office - London
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
As Senior Director, EMEA Marketing, you have the opportunity to shape the strategy and execution of full stack marketing in Tenable’s fastest growing theater. This is a unique opportunity to operate as the region's marketing lead across: field and demand generation, channel marketing, advertising, communications, and social. You own the ideas and decisions that drive pipeline creation and advancement across EMEA, and you are the primary marketing partner to sales leadership in turning that strategy into bookings. You lead a team of proven regional marketing managers across the theater, and you report to the Global SVP, Revenue Marketing.
Your Opportunity:
Marketing Strategy & Cross-Functional Influence
Operate as a “regional CMO” for EMEA — equally comfortable setting integrated marketing strategy, doing a brief on an ad campaign, reviewing a communications plan, or defending pipeline attribution in a QBR, rather than specializing in a single discipline.
You are a member of the well respected Global Revenue Marketing leadership team that has dramatically shaped and shifted the Tenable brand and the very idea of marketing’s importance to the business.
Stay current on modern marketing technology and strategy (intent data, ABM, attribution modeling, AI-enabled marketing tools) and bring that fluency to how the theater’s marketing programs are built, measured, and evolve.
Collaborate closely with global marketing teams—including product marketing, brand, and corporate communications—to localize initiatives for the EMEA region while relaying critical regional needs back to headquarters.
Pipeline Creation, Advancement & Attribution
Redefine our integrated go-to-market plans with your new viewpoint across the regions to bridge company targets with local revenue benchmarks. Build long-lasting and collaborative partnerships with corporate functions and field sales executives to secure the alignment needed to drive marketing impact and efficiency.
Drive pipeline creation and progression across EMEA while measuring marketing's attribution to pipeline as a core measure of this role's success.
Use data and modern marketing/revenue technology — CRM, marketing automation, intent and account-based platforms, BI/analytics, and AI — to continuously identify where investment is and isn't converting, and YOU decided how to reallocate resources and program funds accordingly.
Team, Regional & Channel Leadership
Be a leader that leads from the front, inspiring and driving a team across EMEA marketing, setting priorities, developing talent, and ensuring consistent execution across countries and sub-regions.
Maintain fiscal governance for the theater, overseeing resource allocation and fund distribution across sub-regions with clear strategic guidance.
Representing Tenable at various events; from presenting to partner relations and customer insights
As a channel-led organization, this position owns how distributors, resellers, and strategic partners are enabled, funded, and activated—utilizing MDF, joint marketing initiatives, and partner enablement programs to accelerate pipeline generation.
Sales Partnership
Serve as the primary marketing partner to Tenable's EMEA Theater Sales SVP and country/segment sales leaders — co-owning pipeline coverage plans, forecast conversations, and go-to-market execution.
Represent marketing in regional sales leadership forums, with a clear point of view on where the pipeline is healthy, where it's at risk, and what marketing will do about it.
True understanding of the requirements from each regional sales leader from a market perspective. Being present in each region at least once a year for sales relationship, partner meetings and team connect.
What You'll Need:
10+ years of B2B marketing experience, including 5+ years in a marketing leadership role managing people and budgets.
A demonstrated track record as a broad, full-funnel marketer —with a key focus on numbers as well as driving social media to cast a bigger shadow Demand generation is core to your background.
Experience owning a marketing budget of comparable scale, with direct management of multi-million-dollar spend and influence over a larger pool.
A strong track record partnering with sales leadership, including comfort presenting pipeline and marketing-attribution data to senior sales and executive stakeholders.
Solid understanding of channel/partner marketing dynamics — this is a channel-led business, and comfort working through distributors and resellers is required.
Fluency with modern marketing technology and strategy, including being AI-forward: marketing automation/CRM platforms, intent and account-based marketing tools, and data/analytics platforms.
Cybersecurity industry experience is strongly preferred; candidates from other B2B industries will be considered.
Fluent English required; no additional language requirement.
Based in London, UK, with a hybrid work model; regular travel across the EMEA theater is required.
#LI-DD1
#LI-Hybrid
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact
Recruiting@Tenable.com
for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
UK - Office - London; Cybersecurity industry experience is strongly preferred; candidates from other B2B industries will be considered
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations
Singapore
About the Role
The Cloudflare APAC sales organisation operates as one integrated revenue system. Account Executives, Customer Engineers, Partner Account Managers, Business Development Representatives, Customer Experience Managers, Professional Services and Revenue Operations work as a continuous engine - winning, deploying, adopting, expanding, and scaling platform commitments across the full customer lifecycle.
The system is supported by an AI-embedded operating model. The work itself, however, remains human. The role of every seller at Cloudflare is to bring critical thinking, judgment, and trust to customer relationships and outcomes.
In this role, you will be responsible for driving significant growth by landing and expanding a portfolio of assigned customers in
Enterprise accounts of the Thailand market
. The ideal candidate possesses a strong blend of sales acumen and technical understanding, enabling them to engage effectively with both technical and non-technical buyers. As an Account Executive, you will drive revenue velocity by utilizing foundational sales data layers for accurate forecasting, proactive pipeline management, and consistently exceeding attainment targets.
You are the kind of operator who uses AI as a force multiplier every day, cares more about customer outcomes than job boundaries, and demonstrates curiosity, judgment, and high agency.
Responsibilities
Own and execute a comprehensive territory plan to consistently achieve and exceed sales and revenue targets.
Cultivate long-term strategic relationships with key accounts and partners. Lead executive-level transformation narratives that earn the right to be in the architecture conversation.
Leverage top partners as an extension of the sales team to co-sell alongside where they bring customer relationships, services capability, or procurement leverage. Drive regular forecast & pipeline cadences with top partners.
Understand customer network architectures, the problems that Cloudflare can solve and effectively translate Cloudflare’s solutions to drive successful platform sales, ensuring clients can secure and scale their own AI-driven workloads.
Manage contract negotiations and structure platform-level commercial commitments (multi-year, multi-product, outcome-anchored) rather than point-product deals.
Stay engaged through onboarding, adoption, and the first renewal. Partner with Customer Engineers, Professional Services on a deployment plan with milestones tied to measurable outcomes.
Proactively build and manage a robust sales pipeline by leveraging internal tools, AI-assisted research and pipeline sources (BDR, Channel, Marketing).
Maintain high standards in pipeline discipline, CRM hygiene and forecasting accuracy.
Desirable Skills, Knowledge, and Experience
Bachelor's degree required.
Experience selling technology solutions in high-growth technology firms.
Demonstrated track record of consistently meeting and exceeding multi-million dollar quota targets.
Proficient in discovery, positioning, competitive selling, negotiation, closing, and multi-threaded land and expand strategies.
Strong understanding of computer networking, cloud security technology, and how enterprise infrastructure adapts to automated data workflows.
Exceptional interpersonal communication skills and value selling skills.
Proficiency in modern sales software, customer data environments, and core systems (e.g., Salesforce, Tableau, G-suite).
Thinks critically rather than reacting, exercises judgment under uncertainty, names risks honestly, shows genuine empathy for customers as people, can point to relationships built over time on trust, and demonstrates visible curiosity in how they prepare, sell, and learn.
Willingness to actively engage with AI tools and experiment.
Ability to travel as required.
The portfolio for this role consists of customers based in Thailand. Proficiency in Thai to communicate with these customers would be required.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations
Singapore
About the Role
The Cloudflare APAC sales organisation operates as one integrated revenue system. Account Executives, Customer Engineers, Partner Account Managers, Business Development Representatives, Customer Experience Managers, Professional Services and Revenue Operations work as a continuous engine - winning, deploying, adopting, expanding, and scaling platform commitments across the full customer lifecycle.
The system is supported by an AI-embedded operating model. The work itself, however, remains human. The role of every seller at Cloudflare is to bring critical thinking, judgment, and trust to customer relationships and outcomes.
In this role, you will be responsible for driving significant growth by landing and expanding a portfolio of assigned customers in
Enterprise accounts of the Thailand market
. The ideal candidate possesses a strong blend of sales acumen and technical understanding, enabling them to engage effectively with both technical and non-technical buyers. As an Account Executive, you will drive revenue velocity by utilizing foundational sales data layers for accurate forecasting, proactive pipeline management, and consistently exceeding attainment targets.
You are the kind of operator who uses AI as a force multiplier every day, cares more about customer outcomes than job boundaries, and demonstrates curiosity, judgment, and high agency.
Responsibilities
Own and execute a comprehensive territory plan to consistently achieve and exceed sales and revenue targets.
Cultivate long-term strategic relationships with key accounts and partners. Lead executive-level transformation narratives that earn the right to be in the architecture conversation.
Leverage top partners as an extension of the sales team to co-sell alongside where they bring customer relationships, services capability, or procurement leverage. Drive regular forecast & pipeline cadences with top partners.
Understand customer network architectures, the problems that Cloudflare can solve and effectively translate Cloudflare’s solutions to drive successful platform sales, ensuring clients can secure and scale their own AI-driven workloads.
Manage contract negotiations and structure platform-level commercial commitments (multi-year, multi-product, outcome-anchored) rather than point-product deals.
Stay engaged through onboarding, adoption, and the first renewal. Partner with Customer Engineers, Professional Services on a deployment plan with milestones tied to measurable outcomes.
Proactively build and manage a robust sales pipeline by leveraging internal tools, AI-assisted research and pipeline sources (BDR, Channel, Marketing).
Maintain high standards in pipeline discipline, CRM hygiene and forecasting accuracy.
Desirable Skills, Knowledge, and Experience
Experienced sales professional with deep relationships with C-level executives from the largest enterprises in Thailand
Experienced sales professional who has closed strategic deals with the largest enterprises in Thailand
Bachelor's degree required.
Experience selling technology solutions in high-growth technology firms.
Demonstrated track record of consistently meeting and exceeding multi-million dollar quota targets.
Proficient in discovery, positioning, competitive selling, negotiation, closing, and multi-threaded land and expand strategies.
Strong understanding of computer networking, cloud security technology, and how enterprise infrastructure adapts to automated data workflows.
Exceptional interpersonal communication skills and value selling skills.
Proficiency in modern sales software, customer data environments, and core systems (e.g., Salesforce, Tableau, G-suite).
Thinks critically rather than reacting, exercises judgment under uncertainty, names risks honestly, shows genuine empathy for customers as people, can point to relationships built over time on trust, and demonstrates visible curiosity in how they prepare, sell, and learn.
Willingness to actively engage with AI tools and experiment.
Ability to travel as required.
The portfolio for this role consists of customers based in Thailand. Proficiency in Thai to communicate with these customers would be required.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: P.R. China; Shanghai
We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
About the Team
Global Digital Licensing
oversees the use of Hasbro and partner IP across digital products and experiences, supporting licensing opportunities while ensuring consistent brand standards and compliance. The function works cross-functionally with global partners and internal teams to manage licensing requirements, approvals, digital submissions, and delivery throughout the product lifecycle. Following Licensing Stage Guidelines, the team covers defined digital approval and sample requirements across major licensed brands and partners.
Job Overview
Hasbro is seeking a commercially driven Director of Business Development (APAC) to grow its digital licensing business across mobile, PC and console gaming.
You will bring Hasbro’s brands to life through compelling gaming experiences by identifying, structuring and closing strategic partnerships with leading developers, publishers, platforms and digital marketplaces across China and the wider Asia-Pacific region.
Working with significant independence, you will represent Hasbro in senior-level discussions, make complex commercial decisions and build new revenue streams in some of the world’s most competitive gaming markets.
Location and Work Arrangement
This role is based at our Shanghai office and follows a hybrid schedule designed to support in-person collaboration. Employees are expected to work onsite on Tuesdays, Wednesdays, and Thursdays, with the flexibility to work remotely or onsite on Mondays and Fridays.
What You'll Do
Drive New Business Growth
You will identify and secure licensing opportunities for Hasbro’s portfolio of brands while building a strong pipeline of developers, publishers, platforms and strategic partners. You will develop business cases and proposals that connect our brands with relevant genres, audiences and market opportunities, contributing approximately one-third of the regional team’s annual new-business target.
Lead Deal Development and Execution
You will manage the full deal process, from partner identification and outreach through evaluation, negotiation, internal approval and closing. This includes structuring complex agreements covering royalties, minimum guarantees, development funding, marketing investment, user acquisition, territories, platforms and rights.
Working directly with founders, executives and senior decision-makers, you will navigate commercial, cultural and regulatory requirements across markets. Opportunities will be assessed using financial analysis, market evidence, partner capabilities and long-term brand potential.
Shape Regional Strategy
You will develop and execute Hasbro’s digital licensing strategy across Asia-Pacific, providing expert insight into regional gaming markets, particularly China’s mobile and wider digital gaming ecosystem.
You will monitor player behaviour genre performance, platform developments, monetization models, live operations, competitor activity and regulatory changes. These insights will inform recommendations on priority brands, partners, territories, platforms and investments, as well as emerging technologies and business models.
Manage and Grow Strategic Partnerships
You will build trusted relationships with senior leaders at licensees and strategic partners. After contract signature, you will oversee development progress, launch plans, live operations, title performance and contractual commitments.
You will identify risks and growth opportunities, expand successful partnerships into new titles, platforms and territories, and address underperformance or delivery challenges with sound judgment and a solutions-focused approach.
Collaborate Across Hasbro
You will work closely with franchise, brand, legal, finance, marketing, product development and regional teams to ensure each partnership supports Hasbro’s global strategy, brand standards and long-term intellectual property value.
You will align stakeholders, present clear recommendations to senior leaders and guide partners through internal approvals, development, launch and ongoing operations. You will also maintain accurate pipeline, revenue and forecast information while tracking contractual obligations, financial commitments and development milestones.
What You'll Bring
Experience
You have substantial experience in business development, licensing, partnerships or a related commercial role within the gaming industry. You have worked with mobile, PC or console game developers, publishers or platforms in Asia, with direct experience in China strongly preferred.
You have a successful record of originating, negotiating and closing complex, high-value gaming or intellectual property licensing agreements. You are comfortable managing senior relationships across markets and cultures, delivering significant new-business revenue and overseeing a complex commercial pipeline.
Industry and Commercial Knowledge
You bring deep knowledge of mobile, PC and console gaming, including development cycles, publishing models, platform economics, distribution and live operations. You understand licensing structures such as royalties, revenue sharing, minimum guarantees, development commitments, user acquisition and performance obligations. You also have strong financial and commercial judgment, including experience in opportunity valuation, business-case development, revenue forecasting and contract analysis.
Leadership and Problem-Solving
You can make sound decisions in complex and ambiguous situations, balance local market needs with global priorities and resolve difficult negotiations or partner challenges. You influence through credibility, expertise and relationships, communicate confidently with senior stakeholders and work autonomously while staying aligned with a globally distributed leadership team.
Language, Location and Travel
Professional fluency in Mandarin Chinese and strong written and spoken English are required. Additional Asian-language skills are welcome but not essential.
This role is based in Hasbro’s regional office in Shanghai. You must be able to work effectively across Asia-Pacific time zones and travel internationally, primarily within Asia, as business needs require.
Preferred Qualifications
Ideally, you have experience licensing established entertainment intellectual property for mobile, PC or console games, along with a strong network of developers, publishers, platforms and digital marketplaces across Asia-Pacific.
Experience with entertainment, gaming, toy or consumer brands is valuable, as is familiarity with China’s regulatory and publishing requirements. Experience supporting game launches and live operations after contract signature is also preferred.
How You’ll Work
You bring an entrepreneurial, partnership-focused approach, combining commercial ambition with sound judgment, cultural awareness and a commitment to protecting Hasbro’s brands. You are energized by creating opportunities, leading complex negotiations and developing gaming experiences that connect globally recognized intellectual property with players across Asia-Pacific.
Who We Are
We’re a team of creators, storytellers, and innovators united under the Hasbro family and home to beloved brands, AAA digital games studios and immersive experiences that spark imagination across generations. Together, we’re committed to a culture rooted in creativity, excellence, curiosity, and inclusion, and where every employee is empowered to think boldly, act with integrity, and spark joy for all.
Hasbro
About the Company – Hasbro
Wizards of the Coast
Who We Are – Wizards of the Coast
Equal Opportunity
Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.
Accommodations
If you have a disability and need reasonable accommodation during the hiring process, please inform your recruiter anytime throughout the process.
Notice Regarding Hasbro’s use of AI in the Recruitment Process
We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.
How it works: Talent Matching compares information from your resume and application responses with job-related criteria established and weighted by Hasbro’s recruiting and hiring teams. Depending on the role, these criteria may include relevant skills, work experience, prior job titles, and industry experience. The tool then assigns a match category to help organize applications for review.
Human oversight: Talent Matching supports — but does not replace — human review. It does not automatically advance or reject candidates or make employment decisions. Hasbro’s recruiters and hiring managers review applications and remain responsible for all hiring decisions.
Greenhouse has published the results of an independent bias audit of Talent Matching.
View the Greenhouse Talent Matching audit results
.
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
Health & Wellness
Time Off to Recharge
Financial Well-being
Life & Family Support
Volunteer and Community Initiatives
Learning & Development
Exclusive Perks
Please review our
Applicant Privacy Notice
to learn how we collect, use, and protect your personal information in connection with the application process.
Location: New York, NY (HQ); San Francisco, CA; Remote (US)
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
As a member of Ramp's Risk Strategy & Operations, you will drive operational initiatives related to underwriting, customer risk management, and fraud. This role requires an understanding of underwriting processes, fluency with data, and the ability to analyze risk vectors such as credit and fraud risks. We take our responsibility to serve our customers’ commitment to their financial health seriously, and our approach is anchored in data-driven and systematic decisions to delight our customers.
Please note: This role follows a Sunday–Thursday workweek.
WHAT YOU'LL DO
- Develop and execute Ramp’s risk underwriting policy used to onboard new business to the Ramp platform across corporate credit card and bill pay products
- Build and maintain monitoring dashboards for underwriting outcomes, processes and losses
- Partner with product and engineering to build best in class risk tooling to increase operations efficiency
- Research emerging underwriting and fraud trends to innovate on Ramp's decisioning systems and policies
- Provide best in class customer experience, while managing credit and fraud risk, by effectively managing customer support requests on their application over phone and email
- Have the ability to grow, develop and learn in a fast-paced, start-up environment
- Identify emerging risks and use AI and automation to improve decision quality and efficiency
WHAT YOU NEED
- Minimum 1-2 years of experience in Underwriting, Credit Risk Management or Fraud Risk Management
- Experience within consumer/ corporate/ small business cards, payments, invoices, lending, or related industries
- Excellent written and verbal communication skills
- Strong background in customer support via email
- Investigative and critical thinking skills
- BA/BS from an accredited university
- Ability to work weekends from Sunday - Thursday
- Experience integrating AI into your daily work
NICE-TO-HAVES
- Experience in high growth startups
- Experience building complex financial products
- Knowledge of SQL or Python
- Strong background in customer support via phone
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Responsibilities:
— Own operational performance and uptime, including SLAs, incident and problem management, and post-incident reviews across colocation sites and owned site.
— Lead the Team Lead and Site Critical Facilities Manager, managing shift plans, hiring, training, and competence development for technicians and critical facilities engineers.
— Oversee outsourced facilities contracts and colocation providers, including escalations and commercial reviews.
— Set and enforce safety culture, permit-to-work, conduct investigations and audits, and act as senior contact for authorities.
— Prepare operations for buildout, including handovers from deployment team, procedures, budget, and forecasting.
Requirements:
— Proven leadership in live data center operations, including incident command, SLA ownership, and post-incident reviews.
— Experience leading a 24/7 operations team in a live data center or comparable mission-critical environment.
— Experience managing managers or leads and shift-based technician teams.
— Experience governing contractors and providers against SLAs with commercial and escalation discipline.
— Strong safety mindset, including permit-to-work and EHS audits.
— Professional working proficiency in English.
Nice to have:
— Finnish language skills.
— Experience ramping up a new or owned facility.
— Experience running high-density AI/GPU environments.
— A technical degree (e.g., engineering) or equivalent experience.
Benefits:
— Cash and equity compensation along with local benefits.
— Work in a diverse environment with 40+ nationalities and 6 different nationalities on the management team.
— Opportunity to make an impact and work alongside world-class engineers, researchers, and partners across the global AI ecosystem.
Additional details:
— Location: Helsinki, Finland, with regular presence across Verda’s data center sites.
— Employment: Full time, Permanent.
— Work model: Hybrid with some travel between sites.
— Reports to: Head of DC Operations.
— Team size: 2 direct reports, and up to 13 technicians and 2 critical facilities engineers across the wider team.
Location: Remote - US
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Architect on our Data Substrate team
About the job
Twilio runs on data, and the platform underneath it is entering a major shift. Open table formats, the convergence of lakes and warehouses, tightening privacy regulation, and AI workloads are all changing what a data platform has to do. We’re hiring an Architect to set our direction through that shift and to make sure the systems we build over the next 3-5 years are the right ones.
You’ll own the technical strategy for our data platform, spanning storage, lake and lakehouse architecture, catalog and governance, and privacy-by-design. You’ll work across org boundaries, setting standards that dozens of teams build on and raising the technical bar for the engineers around you.
Responsibilities
In this role, you’ll:
Own the architecture and multi-year technical strategy for the data platform, including the lake/lakehouse, ClickHouse, Elasticsearch, and governance, and keep them coherent as one platform rather than separate systems. Define where each engine fits (for example, ClickHouse versus open table formats on object storage) and the migration path between them.
Make and document the major design decisions (ADRs, RFCs) on storage and open table formats, catalog strategy, compute engines, tenancy, data placement, and build-versus-adopt tradeoffs, with cost and performance at petabyte scale as explicit design constraints.
Set the reference architectures for how our core storage and query engines (ClickHouse, Elasticsearch, and lake engines) are deployed, tuned, scaled and operated as shared platforms, including capacity, cost, tenant isolation, and upgrade strategy.
Define the reliability model for the platform: availability targets, failure domains, disaster recovery, observability, and incident response patterns that teams can adopt.
Build privacy and compliance into the architecture, not onto it. Design deletion and right-to-erasure, retention, data residency, and PII classification so they work across the platform’s storage layers, backups, and derived datasets, including data that arrives from upstream streaming systems.
Drive data governance: classification, catalog and metadata, lineage, access control integrated with our authentication and authorization systems, data contracts, quality and integrity standards, and a catalog teams actually use.
Review designs and technical direction across the org, and act as the escalation point on hard distributed-systems and performance problems.
Mentor principal and senior engineers, and grow architectural judgment across the org, not only within one squad.
Partner with product, security, infrastructure and consuming teams to turn business needs into platform roadmaps, and say no or re-sequence when the tradeoffs require it.
Track emerging data technologies (such as streaming-first architectures, federated query, and AI-ready data layers) and bring forward the ones worth adopting, with evidence from prototypes or benchmarks.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
15+ years of experience in software development or a related field, with at least 8 years in an architecture or senior technical leadership role.
Proven track record of architecting and delivering large-scale data platforms and setting their technical strategy, on cloud infrastructure such as AWS, deployed with Kubernetes, Terraform and Helm.
Deep expertise in storage and compute for analytical data: columnar and open table formats, lake and lakehouse architecture, partitioning, indexing, query planning, and how the choices affect cost and performance at petabyte scale.
Breadth across data storage and retrieval technologies, with hands-on depth in at least two of: analytical/OLAP engines (e.g., ClickHouse), search engines (e.g., ElasticSearch/OpenSearch), and lake or distributed processing engines (e.g., Spark, Trino, Flink). You can reason about when to use each, how they interoperate, and how to migrate between them.
Working knowledge of streaming systems (e.g., Kafka) and how they interact with downstream storage.
Practical experience designing data governance at scale: data classification, catalog and metadata management, lineage, and access control integrated with authentication and authorization systems.
Practical experience implementing privacy and compliance requirements (deletion, retention, residency) across a large, heterogeneous data estate.
Proficiency in one or more of Python, Java, and Go.
Track record of writing and driving architecture decisions across multiple teams, and of changing the direction of an organization’s technical roadmap through influence rather than authority.
Experience elevating engineering standards and mentoring senior engineers across teams.
Demonstrated commitment to operational excellence: architecting for high availability, observability and incident response in distributed systems, and being credible when a platform is failing in production.
Strong written and verbal communication, including making a complex tradeoff clear to engineers and to senior leadership.
Desired:
Experience operating one of these engines (e.g., ClickHouse, ElasticSearch) at scale, including replication, sharding, ingestion behavior, and multi-tenant isolation.
Experience with catalog and metadata systems (e.g., Unity Catalog, Glue, Polaris, DataHub) and open table format catalog strategy.
Experience with a platform migration across domains or ownership models, such as moving from central to domain-owned data.
A track record of measurable cost optimization on large data platforms.
Networking and network security knowledge.
Location
This role will be remote, and based in the United States.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $207,200 - $233,100.
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $219,360 - $246,780.
Based in the San Francisco Bay area, California: $243,680 - $274,140.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Application deadline information
Applications for this role are intended to be accepted until 1/4/2027 but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
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Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Manawatu; Whanganui
Workplace: Remote
ABOUT HALTER
At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard.
We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB.
To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
ABOUT THE ROLE
Farmers with Halter are writing the playbook for a world-first farming system, they are paving a new way of managing their land and animals, and in doing so, are unlocking more productive and sustainable uses of the world's agricultural land along with driving optimal profitability outcomes.
We've more recently launched into the Beef Market! This is an opportunity to build a new market from the bottom up. The Beef industry has not had a disruptive and influential product in years and this is your chance to make a huge impact.
As a Territory Manager at Halter, you will play a critical role in driving business growth and ensuring customer success within your designated territory. You will be responsible for executing sales strategies, building strong customer relationships, and meeting ambitious growth targets, all while acting as Halter’s on-the-ground representative. This role requires a proactive and hands-on approach, with a focus on both expansion and long-term customer satisfaction.
In this role, you will prioritise daily efforts that optimise growth performance and drive value for your customers. Working closely with cross-functional teams, including Product, Support, and other regional sales teams, you’ll share field insights to ensure Halter’s technology continues to meet the needs of farmers. Your contributions will directly support Halter’s mission to support 50% of the world's habitable landmass to be more productive and sustainable. This role is based in the Manawatu-Whanganui region. Applicants must live within the region. Travel is required to meet with farmers daily.
WHO ARE WE LOOKING FOR
- Attitude: You naturally play for the front of the jersey. Make those around you better. Thrive under pressure and own your results. You bring authentic energy and passion to every interaction.
- Sales & Customer Success Expertise: You will be a high-performing value-based salesperson, with a strong history of creating opportunities, closing deals, and building lasting customer relationships. You understand post-sales value building and have experience upselling to grow partnerships.
- Beef Industry Experience: You know the ropes of beef operations, understanding the unique challenges of the industry. If you don’t, you will be deeply passionate about it, and willing to dive deep into the operations of a farm to learn rapidly.
- Territory Management: Able to use critical thinking to manage a large territory with a balanced focus on sales and customer success, making the appropriate trade-offs.
- Problem Solving & Collaboration: Resourceful and quick-thinking, you work well with cross-functional teams to address challenges and drive solutions.
- Willingness to Travel: Frequent travel within your territory to engage with customers and prospects.
WHAT YOUR DAY COULD LOOK LIKE
- Prospecting & Expansion: Sourcing new leads and opportunities through proactive outreach, referrals, industry events, and other channels, as well as responding to inbound queries. You’ll manage the full sales pipeline from lead generation through to close.
- Hitting Sales Targets: Manage your pipeline and meet high-growth sales targets by screening, qualifying, demonstrating the product, and successfully negotiating contracts with customers.
- Customer Account Management: After the sale, maintain close relationships with customers to ensure their ongoing satisfaction, provide support, and address any challenges they face with Halter’s products. You’ll also ensure a smooth handoff from sales to customer onboarding and deployment of Halter, helping customers get the most value from Halter’s solutions.
- Territory Ownership: A high level of ownership in your territory working with regional agricultural groups to foster deep relationships across the beef industry.
- Customer Onboarding: Assist in owning the end-to-end customer experience during onboarding and deployment of Halter’s product, ensuring a smooth transition from sales to implementation.
- Field Learnings & Feedback: Serve as the primary point of contact for gathering customer feedback in your territory. Work closely with Support, Product, and R&D teams to share insights from the field that can drive product improvements and innovations.
- Collaborating with Support Teams: Partner with the Support Team to resolve any issues your customers encounter quickly. You’ll escalate problems as needed and ensure that customers in your territory feel fully supported.
OUR BENEFITS
- Healthy body, healthy mind. We’re partnered with Southern Cross Health Insurance to support your well-being.
- We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family.
- Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth.
- Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave.
- Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.
JOIN OUR TEAM
Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!
If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!
Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/.
WHY OUR TEAM LOVES WORKING AT HALTER:
- Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations.
- Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems.
- You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund.
- This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"
Location: Egypt
ABOUT THE ROLE
Cincom is bringing Level 1 support, hosting support and infrastructure together into one 24/7 Service Operations function, reporting directly to the COO. It covers all of our main product lines, including CPQ, Eloquence, Cincom Smalltalk, Mantis, Supra and Control, along with the customer environments we host and manage and the infrastructure they run on.
Today, these areas work differently from one product to the next. Processes, tools and standards vary in many cases, and too much depends on a few people who know a product or a platform inside out. We want one modern, professional operation that runs around the clock and that customers experience the same way, whichever product they use and wherever/however it is deployed.
We are looking for someone to build this team and lead it. You will set the operating model, lead the three teams, own escalations through to resolution, and put the tooling, processes and measures in place to run Service Operations as a true 24/7 managed service. You will sit on the COO’s leadership team and take on wider operational responsibility as the function matures. It is a senior leadership role, but you will need to stay close enough to the work to know what good looks like and to step in when it counts.
WHY THIS ROLE
This is a new function with a direct line to the COO. You will shape it from the start, with real backing to change how we work and a clear mandate to build a professional service that customers value. It is also a role with room to grow: as the function matures, we expect you to take on wider operational responsibility across the business.
The role is remote and the location is open. Because Service Operations runs 24/7, you will take part in senior escalation cover for major incidents, and potentially travel occasionally to meet the team and customers.
KEY RESPONSIBILITIES
Team Leadership & People Management
Lead the three teams that report to you, specifically, Level 1 Support, Hosting Support and Infrastructure Management, and build and retain Level 2 knowledge over time.
Build out the Level 1 team, starting with a new team being established, and make sure it works hand in hand with our existing product support specialists in the Cincom business.
Hire, develop and coach the team, and cross-skill people across products and platforms so we are not reliant on any one person.
Set clear objectives, give regular feedback, and build a team that takes ownership of the customer’s problem.
Operational Leadership
Sit on the COO’s leadership team and contribute to decisions across engineering, delivery and operations.
Deputise for the COO on operational matters when needed, and take on wider operational responsibility as the function matures.
Own the Service Operations budget, including hosting and infrastructure costs, and help deliver against the business’s cost and efficiency targets.
Manage key operational suppliers and contracts, working with the COO and PartnerOne Group procurement and IT where Group agreements apply.
Building a 24/7 Service Operations Function
Design and run Service Operations as a true 24/7 service, with coverage, rotas and on-call arrangements that match our customer commitments.
Build out-of-hours models that make good use of the team, without burning people out.
Replace product-by-product ways of working with one consistent model for intake, triage, severity and prioritisation.
Bring in modern support practice, including ITIL-aligned incident, problem and change management and knowledge-centred support.
Build a proper Managed Services approach for our hosted platforms, working across the Hosting Support and Infrastructure teams and with the Client Success Team for our key accounts.
Escalation Management to Level 2 and 3
Own the escalation process from Level 1 into Level 2/3: product engineering teams for product issues, and Services consultants for issues in project deliverables, where necessary.
Set clear criteria for when and how issues escalate, so they arrive with the right information, and nothing gets lost in the handover.
Track every escalated issue through to resolution, keep customers informed, chase when timescales slip.
Review escalation trends with the product heads, push recurring issues back for permanent fixes and inclusion in roadmaps and make sure what we learn is captured in the smart knowledge base.
Hosting Support
Hold overall accountability for the customer environments Cincom hosts and manages, delivered through the Hosting Support team, and stay engaged with customer hosted deployments and associated metrics.
Make sure hosted services meet their commitments on availability, monitoring, backups, patching, disaster recovery and incident response, around the clock, providing a true Managed Service.
Turn hosting into a consistent, repeatable managed service that our commercial team can understand and sell with confidence.
Infrastructure
Lead the Infrastructure team and own the hardware and deployment design for hosted and on-premise customer environments. Software design stays with the product engineering teams.
Set infrastructure standards and reference architectures for each product, covering capacity, resilience, security and cost.
Plan capacity and sizing with the product and project delivery teams, so customer environments are built right first time.
Keep our cloud and infrastructure estate, including Azure and Kubernetes, secure, patched, documented and cost-effective.
Tooling, Automation & AI
Make Zoho Desk the single platform for support, configured properly and used consistently across every product, with integrations into other Cincom operational platforms as required.
Build and maintain a knowledge base (working with Cincom designated AI tools) that customers and the team actually use and expand self-service and automation where it saves everyone effort.
Work with our AI team to explore and develop AI-assisted Level 1 support, including local-language support, with validation before answers reach customers.
Performance, Reporting & Compliance
Set and track SLAs and internal service levels for response and resolution, by severity.
Report on ticket trends by product, customer, region, severity and SLA tracked resolution time, alongside hosting availability and infrastructure cost, not just ticket status, and review them monthly with the COO.
Lead the response to major incidents, with clear and timely communication to customers following a well-documented process.
Make sure support, hosting and infrastructure processes provide the evidence we need for ISO 27001 and SOC 2, and support our obligations to customers in regulated sectors.
Requirements
WHAT WE'RE LOOKING FOR
Essential Experience
Experience leading support, hosting or infrastructure operations for enterprise software customers, ideally across more than one product.
Experience leading several teams through team leads, at senior management level.
A track record of building or reshaping a support or operations function, not only running an existing one.
Experience running or building a 24/7 support operation, including on-call and potential follow-the-sun models.
Experience managing escalations into engineering teams and holding them to agreed timescales.
Experience running SLA-based support for business-critical customer systems.
Experience owning an operational budget, including hosting and infrastructure costs.
Technical Knowledge
Strong grounding in incident, problem and change management (ITIL or equivalent).
Solid understanding of hosted and cloud infrastructure, Azure or similar, including monitoring and alerting, high availability, backup and disaster recovery, and management of guaranteed up-time.
Familiarity with containerised deployments such as Kubernetes, and with infrastructure-as-code.
Comfortable with service desk platforms, reporting and automation.
Leadership & Interpersonal Skills
Calm and clear with customers and senior colleagues, especially when things go wrong.
Uses data to manage performance and to make the case for change.
Builds trust across Engineering, Delivery and Client Success, and gets things done without relying on authority.
Thinks beyond their own function, and is comfortable representing operations at leadership and Group level.
Fluent Business English communication.
Desirable
Hands-on experience with Zoho Desk or a comparable service desk platform.
Experience introducing AI-assisted support, knowledge-centred support or self-service.
ITIL 4 certification.
Additional languages, particularly French, German, Italian.
Experience supporting customers in regulated sectors such as financial services and insurance, and familiarity with ISO 27001 and SOC 2.
Experience with cloud cost management or FinOps practices.
Benefits
Independent Contractor (Contractor is responsible for applicable taxes and statutory obligations, subject to the agreement and local law)
Full-time role
Availability for occasional short travels
Payment in USD
Equipment provided by the company
Contractor fee range - $3,900–$6,000 USD per month
Equal Opportunity Employer
PartnerOne is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
AI Use Disclosure
During our recruitment process, we may use technology, including AI-assisted tools, to support application review or scheduling. These tools support our recruiting team and do not replace human decision-making. Where required, candidates will receive additional information about the tool and applicable rights.
This job posting is for an existing vacancy.
Location: Doha, Qatar
We are looking to hire an Administrative Officer at ProgressSoft Qatar to manage administrative daily tasks and activities of the office and provide clerical support for all teams at the branch.
Responsibilities:
Receive and direct in-coming calls.
Handle office facilities’ requirements (i.e. purchasing of supplies, stationery, cleaning services, and cars).
Renew and maintain ProgressSoft Qatar’s registration documents with the ministries.
Coordinate local affairs activities; review and approve payments for utility service companies (i.e. electricity, land lines, cellular phones lines, internet, etc.).
Assist in organizing, negotiating, approving, and implementing service contracts for ProgressSoft Qatar’s office including, but not limited to, maintenance of electrical, sanitary, air-conditioning and CCTV systems.
Assist administration management in updating and maintaining the office’s policies and procedures.
Handle travel arrangements for business trips (visa applications, airline tickets, hotel accommodations, airport drop-off and pick-up, etc.) for ProgressSoft employees and guests and ensure that it is according to ProgressSoft's policy and standards.
Assist administration management in negotiating to get the best offers from hotels, travel agencies, shipping services, car rentals, etc.
Keep track of employee work residency dates and assist in the renewal process.
Assist administration management in the planning and execution of activities and events.
Assist other departments in data entry and project management systems.
Maintain accurate records, expiry reminders, pending-action trackers and periodic administrative status reports.
Manage supplier relationships, collect and compare quotations, monitor service contracts, track administrative expenses and coordinate invoices with Finance.
Coordinate management meetings, visitors, business correspondence, appointments and local events when required.
Support onboarding and offboarding logistics, maintain relevant employee administrative records, and coordinate with the corporate HR function.
Perform any other job-related tasks as assigned by the Administration Management.
Requirements:
3-7 years of experience in office administration or a similar role.
Excellent written and verbal communication skills (Arabic & English).
Proficient in MS Office (MS Excel, MS Word, and MS PowerPoint).
Excellent time management skills and the ability to set priorities.
Strong organizational skills and attention to details.
Excellent problem-solving skills and the ability to multi-task.
Background in office administration is preferred.
Ability to work independently and proactively.
Ability to handle sensitive company and employee information discreetly.
Location: Dubai, United Arab Emirates
We are looking for a hands-on B2C growth and customer relationship management (CRM) specialist to help
individual property owners and landlords discover and choose KAIZEN’s Unit Management services. We give
owners one accountable team for tenant liaison, rent collection, maintenance coordination, and day-to-day unit
administration.
You will turn digital interest into qualified leads, appointments, and signed unit-management agreements through
relevant campaigns, personalised follow-up, and lifecycle automation. You will work closely with Marketing,
Creative, Content, Data, and the Unit Management sales team to improve each step of the customer journey.
Candidates from online travel agencies (OTAs), Booking.com-like travel platforms, holiday homes, hospitality, and
consumer digital marketplaces are especially welcome. Real estate experience is not essential; experience moving
consumers from enquiry to conversion is what matters.
Key responsibilities
Campaign execution and acquisition. Build, schedule, and deploy campaigns across email, WhatsApp, SMS, social media, and relevant push or in-app channels. Manage audience selection, personalisation, quality assurance, and post-launch checks to generate qualified landlord enquiries.
Lifecycle automation and lead nurturing. Build and maintain journeys for new enquiries, appointment reminders, incomplete enquiries, proposal follow-up, onboarding, retention, and winback. Reactivate dormant leads and eligible existing contacts with relevant service messages.
Customer segmentation. Create segments and cohorts using property ownership information, service interest, enquiry source, engagement, intent, and lifecycle stage. Maintain accurate CRM records and communication preferences.
Conversion and sales handoff. Agree lead qualification criteria with Unit Management sales, capture relevant owner and property details, route leads promptly, and maintain clear follow-up stages. Use sales feedback to improve enquiry-to-appointment and enquiry-to-contract conversion.
Social creative and multichannel engagement. Create and adapt promotional copy and simple creative briefs for Facebook, Instagram, and TikTok. Work with Creative and Content colleagues to keep messages consistent across social campaigns, landing pages, and CRM journeys.
SEO and organic acquisition. Execute the SEO roadmap for KAIZEN’s Unit Management services, covering keyword research, search intent mapping, on-page optimisation, content planning, and technical SEO coordination. Partner with the website team and agency to improve crawlability, indexation, internal linking, and organic rankings. Use Google Search Console and GA4 to measure non-branded search visibility, organic traffic, qualified owner enquiries, and conversions.
AI and personalisation. Use AI tools for copy variants, audience insights, analysis, workflow efficiency, and campaign QA, with human review before launch. Support practical pilots for propensity-based segments, send-time optimisation, and service recommendations, and document results.
A/B testing. Test subject lines, creative, calls to action, landing-page messages, audience selection, and journey timing. Set up variants accurately, monitor results, and turn findings into the next campaign improvements.
Analytics and attribution. Maintain dashboards and weekly reporting on engagement, qualified leads, cost per qualified lead, appointments, signed agreements, and acquisition cost. Track enquiry-to-appointment and enquiry-to-contract conversion, use campaign tags and CRM source data to connect activity to outcomes, and share clear findings with Marketing and sales.
Requirements
3–5 years of hands-on experience in B2C CRM, lifecycle marketing, digital growth, or customer acquisition, with examples of campaigns that improved engagement or conversion.
Experience in travel platforms, OTAs, holiday homes, hospitality, consumer marketplaces, or other B2C digital services. Real estate experience is not required.
Confidence using AI tools for content, research, analysis, and everyday productivity, supported by sound judgement and careful review.
Practical experience building campaigns, segments, and automated journeys in a CRM or marketing automation platform such as CleverTap, MoEngage, Salesforce Marketing Cloud, or an equivalent system.
Working knowledge of multichannel campaign delivery, lead nurturing, personalisation, A/B testing, and conversion funnels, including clear handoffs between Marketing and sales.
Working knowledge of SEO, including keyword research, on-page optimisation, and Google Search Console, with the ability to translate search intent into content and landing-page improvements.
Ability to create promotional content for Facebook, Instagram and TikTok and collaborate with creative colleagues on campaign assets.
Comfort with spreadsheets, dashboards, campaign tracking, and interpreting performance data. Basic SQL, HTML, or personalisation scripting is an advantage.
Strong written communication, attention to detail, and QA discipline, with the organisation to manage multiple campaigns and deadlines independently and collaboratively.
Dubai based, with availability for flexible working and in-person meetings 2–3 times per week.
B2B experience is an advantage.
Location: Paphos, Cyprus
We are looking for a
Maintenance Technician
to join our property maintenance team and work with residential and commercial properties in Paphos.
Key Responsibilities:
Maintain an assigned property (residential villa complex or office building).
Handle maintenance requests from residents and tenants.
Perform plumbing, electrical, and general repair work.
Carry out basic air conditioning maintenance and troubleshooting.
Repair doors, locks, furniture, and other building fixtures.
Conduct regular property inspections and preventive maintenance.
Manage maintenance requests through an internal electronic system.
Requirements:
Experience as a maintenance technician, building maintenance specialist, or repair technician.
Practical skills in plumbing, electrical work, and general repairs. Experience with air conditioning systems is a plus.
Valid Cyprus driving licence (Category B).
Russian language skills and conversational English.
Legal right to work in Cyprus.
Responsible, independent, and detail-oriented approach.
Will Be an Advantage:
Ability to read technical drawings and diagrams (electrical, water supply, and drainage systems).
Knowledge and experience in swimming pool maintenance, including cleaning, water chemistry, pumps, and filtration systems.
Relevant qualifications or certificates in swimming pool maintenance.
We Offer:
Official employment in accordance with Cyprus labour legislation.
Stable monthly salary with additional payment for overtime work.
Shift-based schedule, 40-hour working week.
Weekend duty approximately twice a month (with the following Monday off). Occasional emergency night call-outs may be required during duty weeks.
Company transport provided when travelling between properties is required.
📩
How to Apply:
Send your CV or contact details, mentioning the position you are applying for, to
hr_cyprus@inex-group.com
🌐
Explore all INEX Group vacancies:
https://inexgroup.bamboohr.com/careers
#Paphos #CyprusJobs #MaintenanceTechnician #JobsInCyprus
Location: Tel Aviv-Yafo, Israel
At Allucent™, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe.
We are looking for a Clinical Research Associate (CRA) to join our A-team (hybrid*/remote). As a CRA at Allucent, you will independently control and monitor investigational sites, pro-actively detect issues, provide solutions to ensure clinical studies are performed according to the trial protocol and in compliance with SOPs, applicable regulations, and the principles of Good Clinical Practice.
In this role your key tasks will include:
Provide functional assistance to the project team members with administrative, logistical and practical issues, including the tracking, collection, distribution and filing study documentation.
Track and supervise collection of ongoing study data for purpose of regular project status reporting as required.
Assist the Clinical Operations Manager in conducting feasibility assessment for potential studies.
Govern minimum quality standards for trial monitoring activities, with respect to documentation, punctuality of reporting, compliance with objectives, and co-operation with other project team members. Ensure adequate tracking is in place for all activities and reports formatted as required for submission within agreed timelines.
Monitor activities at clinical study sites to assure adherence to GCP, ICH, SOPs, and study protocols.
Collect and review regulatory documents as required.
Prepare site visit and telephone reports.
Responsible for multiple projects and must work both independently and in a team environment.
May participate in the study development and start-up process including reviewing protocols, drafting of the Monitoring Plan, designing and/or reviewing CRFs, preparing Informed Consent forms, developing study documents, organizing and presenting at investigator meetings, working with management on monitoring strategy, and/or developing project-specific CRA training.
Resolve site issues and determine status for IP shipment.
Work with Project Manager (PM), Clinical Team Leader (CTL) and/or Lead Clinical Research Associate (LCRA), regulatory team members or Sponsor to secure authorization of regulatory documents and contracts.
May translate, coordinate translations or review completed translations of critical documents.
Participate in feasibility and/or site identification activities.
Assist the Project Team with the day-to-day management of clinical studies as required.
Monitoring Visit Report (MVR) review, management, resolution and escalation as required.
Train, mentor and/or supervise junior staff.
May be assigned as LCRA to a regional or global study.
May be assigned as a reviewer of essential documents (GLP) as a 2nd line or Independent Reviewer (IR).
Conducts project co-monitoring, assessment visits and team training.
Site contact for protocol clarifications and subject enrolment if CRA unavailable.
Participate in the development of study newsletters communication as required.
Assist with the development of project-specific training materials for team.
Liaise with Business Development and make presentations to potential clients as required.
May be required to manage the preparation of local clinical trial applications (for regulatory submissions for new drugs, biologics, or devices).
Requirements
To be successful you will possess:
At least 2 years experience as CRA (on-site monitoring).
Skills to mentor and train other CRAs in a positive and effective manner.
In-depth knowledge of clinical trials and the critical elements for success in clinical trials.
Ability to travel for up to 8 days on site per month, depending on the project needs.
Strong therapeutic background.
Has shown ability to successfully manage people/project issues.
Mature management skills demonstrated by calm and thorough review of situations. Proactively identifies and addresses problems. Seeks to understand all contributing factors. Proposes, implements, and evaluates appropriate resolutions.
Demonstrates the ability to define and meet project requirements.
Can demonstrate flexibility for improvement and creating solutions.
Proven organizational abilities, and excellent written and oral communication and presentation skills.
Excellent team player with team building skills.
Strong customer focus.
A thorough knowledge of regulatory submission and reporting requirements and guidelines.
Excellent understanding of the drug development process.
Benefits
Benefits of working at Allucent include:
Comprehensive benefits package per location
Competitive salaries per location
Departmental Study/Training Budget for furthering professional development
Flexible Working hours (within reason)
Participation in our enriching Buddy Program as a new or existing employee
Internal growth opportunities and career progression
Financially rewarding internal employee referral program
Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects
Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees
Disclaimers:
*Our in-office work policy encourages a dynamic work environment, prescribing 2 days in office per week for employees within reasonable distance from one of our
global offices
.
“The Allucent Talent Acquisition team manages the recruitment and employment process for Allucent (US) LLC and its affiliates (collectively “Allucent”). Allucent does not accept unsolicited resumes from third-party recruiters or uninvited requests for collaboration on any of our open roles. Unsolicited resumes sent to Allucent employees will not obligate Allucent to the future employment of those individuals or potential remuneration to any third-party recruitment agency. Candidates should never be submitted directly to our hiring managers, employees, or human resources.”
Location: Aberdeen, United Kingdom
We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects. For over 50 years, we have supported our clients across the world with unrivalled expertise, equipment, and technology throughout the entire asset lifecycle – both offshore and onshore.
Operating through our global business lines of Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions, we provide a broad range of specialist services including cranes, lifting, fluid power, training, equipment rental, pipeline, process, subsea, and valve services.
At EnerMech, we are driven by operational excellence, innovation, and technical expertise, delivering value through integrated solutions that reduce risk, improve efficiency, and enhance performance for our customers worldwide.
Role Overview
Establish, develop and lead the Europe & Africa engineering function across both our Energy Solutions and Infrastructure & Industrial Solutions implementing the global engineering operating model while maintaining responsive regional delivery.
Provide dedicated transformation leadership and remain the long-term regional owner of capability, standards adoption, engineering governance implementation and workforce development.
Translate globally defined standards, competency requirements and approval levels into consistent local practice.
Lead the assigned regional engineering team and own its training, development and competency readiness.
Coordinate capability across countries and service lines and with other regional engineering leaders to enable agile delivery and global workforce flexibility.
Manage the regional technical authority process and access to appointed authorities.
Responsibilities
Implement the engineering transformation locally: establish the capability and workload baseline, assign process owners, clarify responsibilities and deploy approved procedures, review gates and readiness requirements.
Maintain a regional engineering delivery and capacity plan with operations, project and commercial leaders; match work to verified competence, secure checking capacity and escalate resource conflicts.
Embed engineering early in tendering, project planning, equipment preparation, mobilization and field handovers, supporting realistic technical commitments and effective delivery interfaces.
Ensure preparation, independent checking and approval responsibilities are explicit and recorded. Route high-risk or specialist decisions to appointed Technical Authorities and escalate unresolved technical / schedule conflicts to the Global Engineering Director.
Lead adoption of controlled documentation, shared templates, verified calculation methods and approved digital workflows; manage regional implementation of engineering process and tool improvements within the global strategy
Implement the global competency framework and maintain regional team training and development plans aligned with competency gaps and delivery needs; coordinate structured training, mentoring and graduate rotations, develop multiskilling across relevant ES and IIS services and support succession planning.
Coordinate regional recruitment and capability development with regional leadership and HR.
Coordinate with other Regional Engineering Managers to share visibility of capacity, competencies and demand; agree cross-regional resource sharing, mobility and development opportunities to respond rapidly to changing priorities and provide global delivery flexibility.
Align assignments with verified competence and regional commitments, promote common methods and reuse of technical lessons, and feed improvement proposals into the global framework.
Monitor engineering quality, schedule adherence, readiness, rework, review turnaround and capability development; provide transparent regional delivery reports, risk escalation and corrective-action follow-up.
Apply EnerMech and client quality, health, safety and environmental requirements; ensure competent technical risk assessment, management of change and closure of engineering assurance findings.
Sustain regional ownership through routine governance, standards-adoption checks, training compliance and continuous improvement across onshore and offshore delivery.
Experience Requirements
Experience:
normally 8–12+ years of relevant engineering experience, including at least 3 years in engineering leadership
Qualifications:
relevant engineering degree, including Mechanical, Civil, Electrical, Chemical or Ocean Engineering according to discipline, plus demonstrated application.
Evidence:
implementation of standards and review processes; coordination of engineering resources; structured training / mentoring; and delivery across operations and project interfaces.
Competency:
Advanced leadership, planning and governance, with sufficient technical breadth to direct multidisciplinary offshore and onshore mechanical work scope support and recognize specialist limits.
Travel:
travel across the Europe & Africa and collaboration with global teams as required.
Anticipated Skills
Advanced functional leadership:
translate global direction into regional plans, clear ownership and sustained adoption.
Engineering governance:
understand technical assurance, codes, risk, change control and delegated approval boundaries without substituting management seniority for technical authorization.
Change implementation:
introduce common processes and digital tools while protecting capacity for current commitments.
Workforce and development:
plan capability and demand, structure mentoring and rotations, and maintain evidence-based competency and succession processes.
Matrix collaboration:
align global engineering and regional delivery stakeholders across countries, projects and service lines.
Business and data literacy:
interpret engineering delivery measures, scope, cost and commercial risk; explain constraints and make transparent recommendations.
Location: Kilkis, Greece
Alumil is seeking to recruit an
Area Sales Manager
to join
G.A. PLASTICS
, a joint venture between Alumil Group and Gallina Group. The successful candidate will be responsible for driving the sales and business development of polycarbonate sheets and architectural building systems across
Greece
and the wider
Southeastern European markets.
The candidate will be based at our manufacturing facility in Kilkis and will be responsible for maintaining and developing existing customer relationships, identifying new customers and expanding our commercial presence in the region.
We are looking for someone with previous sales experience in the construction or building materials industry, who can work independently, take initiative and develop the business.
Regular travel throughout the assigned territory will be an essential part of the position.
About G.A. PLASTICS
Founded in 2002 in Kilkis, Greece, G.A. PLASTICS is a joint venture between Alumil Group and Gallina Group.
The Company’s production facilities have been erected on a company-owned plot of land in the Kilkis Industrial Area.
The purpose of the Company is the industrial production and trading of polycarbonate sheets, accessories, plastics, and similar materials.
The company's core values include quality, a customer-centric approach, continuous employee training and development, and competitive pricing.
Key Responsibilities
Develop strong relationships with distributors, manufacturers, EPCs and other key partners, ensuring the achievement of agreed sales volume, revenue and gross profit targets.
Identify, approach and onboard new partners and clients to expand regional market coverage and build a sustainable sales pipeline.
Identify and execute cross-selling and upselling opportunities to increase customer engagement, share of wallet and average order value.
Conduct market mapping and continuously monitor competitors, industry developments and key market players to identify opportunities and support regional commercial strategy.
Plan and execute monthly and quarterly customer visits, ensuring consistent engagement and long-term relationship development in the assigned territory.
Keep customer information, sales activities and pipeline data up to date to ensure effective sales forecasting and reporting.
Work closely with Marketing on regional growth initiatives and coordinate with Operations and Customer Care to resolve order, delivery, claims and returns-related matters.
Provide regular updates on customer visits, ongoing opportunities and sales activities to both the Greek and Italian management.
Requirements
Bachelor's degree in Business Administration, Sales, Marketing, Engineering or a related field.
Proven experience in B2B sales, account management or business development.
Preferably, at least a year of experience within the construction/building materials sector.
Experience managing distributors, manufacturers, EPCs or other channel partners will be considered a strong advantage.
Strong commercial acumen and a proven ability to achieve sales and profitability targets.
Demonstrated experience in developing new business and managing existing customer portfolios.
Excellent negotiation, communication and relationship-building skills.
Experience using CRM systems and Microsoft Office.
Ability to work independently, plan regional activities and prioritise effectively.
Fluency in English.
Knowledge of other languages like Romanian, Bulgarian or Albanian will be highly appreciated.
Willingness and availability to travel within the assigned region.
Benefits
Provision of private life & health insurance.
Annual performance bonus.
Continuous learning and support.
Excellent working environment.
Custom onboarding plan.
Company car, phone & laptop.
ALUMIL opposes any form of discrimination, unequal behaviour or treatment, and any violation of human rights, and is committed to ensuring equal opportunities in employment. In the recruitment and evaluation of employees, it does not discriminate on the grounds of race, sex, gender identity or gender expression, religion, age, disability, sexual orientation, nationality, political beliefs, social or national origin, or descent.
ALUMIL complies with the statutory provisions strengthening the application of the principle of equal pay for men and women for equal work or work of equal value (Law 5316/2026). The selection process is gender-neutral, and recruitment procedures are conducted in a non-discriminatory manner. Candidates are assessed solely on the basis of objective, job-related criteria.
Every candidate has the right to be informed, in writing or orally, of the pay range for the position prior to the job interview. The pay range has been determined on the basis of objective, gender-neutral criteria, free of any other form of discrimination, in accordance with the company’s pay structure.
Location: Singapore (Remote)
Workplace: Remote
INTRODUCTION TO THE ROLE
Temporal is a paradigm shift in modern application development, and one of the fastest developer movements in recent memory. Following our $550M Series E at a $12.5B valuation, we’re continuing to power the future of durable applications and have quickly become the orchestrator of choice for production agentic workloads.
As our first partnerships hire in ASEAN, based in Singapore, you’ll build our partner business from zero. There’s no existing partner book to inherit. You’ll identify, recruit and activate the SIs, GSIs and cloud partners who will shape how Temporal goes to market across Southeast Asia, and you’ll turn those relationships into partner-sourced pipeline and closed/won revenue. You’ll work hand-in-hand with our ASEAN field teams to execute with partners, and build a thriving partner ecosystem from the ground up. This role suits a hunter who thrives in white space and measures themselves on the number.
WHAT YOU’LL DO
- Build the ASEAN partner ecosystem from zero: identify, recruit, sign and activate priority SIs, GSIs and cloud partners, and shape the strategy for other partner motions over time
- Originate and close partner-sourced business, and accelerate partner-influenced deals, to help the ASEAN region exceed its number
- Work hand-in-hand with ASEAN sales to make partners a consistent part of account planning, pipeline creation and deal execution
- Co-sell with hyperscaler teams in the region to drive joint pipeline and consumption
- Partner with our Technical Services team to get SI and GSI practitioners trained, certified and delivering successful Temporal projects
- Represent ASEAN at APJ and global levels, working with global partner owners so local execution and global strategy reinforce each other
What You’ll Bring
- 7+ years in partnerships, alliances or enterprise sales in ASEAN, including building a partner ecosystem or territory from scratch
- A track record of originating partner-sourced pipeline and closing deals, with numbers you can point to
- Established relationships with regional and global SIs and hyperscaler partner teams across ASEAN
- Comfort in conversations with developer and architect personas; a background in developer platforms, cloud infrastructure, open source or AI is a strong plus
- Experience as an early or first hire in a region, operating without a playbook
- Maniacal attention to detail, excellent work ethic and unwavering commitment to delivering business results
- Demonstrated ability to build rapport with and influence sales, cross-functional teams, partner executives, and global alliance stakeholders
- Highly motivated self-starter - embraces white space, and turns that white space into opportunities and impact
- Willingness to travel regularly across Singapore, Indonesia, Malaysia, Thailand, Vietnam and the Philippines
Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.
Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.
Location: United States (Remote);
At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy.
Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values
here
!
Job Title:
Senior Customer Success Manager, Mid-Market
Department:
Customer Success (Mid-Market)
The Mid-Market Customer Success team is responsible for driving success, net revenue retention, and expansion within our Mid-Market portfolio. This involves proactively engaging existing merchants, mitigating churn risks, and onboarding new clients. Our team members are experts in the fraud, e-commerce, and payments landscape, collaborating closely with Sales, Implementation, and Risk teams to ensure an exceptional customer experience. We are a results-oriented group focused on delivering significant value and achieving our collective and individual targets.
The Role
As a Senior Mid-Market Customer Success Manager (CSM) at Signifyd, you will drive success, net profit retention, and expansion across a portfolio of 30+ mid-market merchants. As a senior member of this segment’s team of CSMs, you will proactively engage merchants using key metrics, track outcomes, and run regular account reviews that make you a trusted business advisor. You will make significant individual contributions to segment goals, including upsell bookings, net profit retention, and year 1 revenue.
You will partner with Sales, Implementation, and Risk teams dedicated to the Mid-Market, along with others, to ensure an exceptional customer experience and achieve your individual targets. You will report to the Director, Customer Success.
We seek enthusiastic individuals eager to master our platform and become experts in the fraud, e-commerce, and payments landscape where we deliver significant value. The ideal candidate is a results-oriented problem solver who is comfortable engaging with a high volume of clients daily.
Responsibilities:
Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of 30+ assigned clients, using robust, repeatable processes
Project manage customer onboarding to successful deployment by leading and coordinating internal and external activities, adhering to and refining standardized onboarding procedures
Work extensively with cross-functional teams to orchestrate service infrastructure around client needs, with an eye toward repeatable processes
Identify and successfully close renewals and expansion opportunities within your book of business, analyzing complex situations to provide sophisticated renewal options
Identify and drive new channels for upsell and innovative outreach, particularly approaches that scale across a large portfolio
Have full ownership of commercial activities such as opportunity management and contract workflows, following and improving established processes for a high-volume client base
Proactively identify and address performance trends across your merchant portfolio, such as approval rate and loss rate, through standardized reporting and process adherence
Understand customers’ pain points, initiatives and business goals, and identify how Signifyd can partner to achieve them, translating these insights into actionable, repeatable processes
Ensure swift resolution of account issues by using resources from cross-functional teams and navigating established escalation processes
Provide executive oversight and client communication, ensuring consistent and efficient messaging across a large portfolio
Champion continuous improvement and model disciplined process execution for other team members
Embody Signifyd values and serve as a role model for other team members
Requirements:
3+ years of Customer Success Management or Account Management experience
Proven experience managing a high-volume book of business (30+ accounts)
Proven track record of closing renewals and expansion opportunities, including a foundation in pitching, pricing and margin analysis
Proficiency in Salesforce, Looker, Jira, Confluence, Outreach, NetSuite and margin analysis tools
An analytical and metrics-driven workstyle
Excellent written and verbal communication and presentation skills, including with executive stakeholders
Ability to navigate difficult conversations and resolve conflicts effectively, both internally and externally
Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment
Ability to multitask and deliver on time, communicating blockers early
Requirement to occasionally work on Fridays to support the 4-day workweek for the Customer Success team. Primary work will be responding to customer escalations that arise that Customer Support cannot resolve.
Ability to travel when necessary
Passion for e-commerce and new technology
Background in e-commerce, payments, fraud or data science is preferred
#LI-Remote
Benefits in our US offices:
Discretionary Time Off Policy (Unlimited!)
401K Match
Stock Options
Annual Performance Bonus or Commissions
Paid Parental Leave (12 weeks)
On-Demand Therapy for all employees & their dependents
Dedicated learning budget through Learnerbly
Health Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account (FSA)
Short Term and Long Term Disability Insurance
Life Insurance
Company Social Events
Signifyd Swag
Compensation:
In the United States, each work location is assigned a specific pay zone, which determines the salary range for a given position. The starting base salary for the selected candidate will be based on a variety of factors, including job-related skills, experience, qualifications, geographic location, and current market conditions.
Base Salary Range:
$110,000 - $130,000
Equity:
This role is eligible for a stock option grant of 1500 stock options, based on the position level and internal compensation guidelines.
Commission (Sales Roles)
:
This role is eligible for a commission plan as part of the total compensation package.
On-Target Commission Range:
$36,000 – $43,000 annually
Commission accelerators and additional variable compensation may apply; details will be provided during the interview process.
We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the
hiring
process.
Signifyd's Applicant Privacy Notice
United Kingdom - Remote; You will work directly with regional sales leadership, report into the Senior Director of Revenue Operations EMEA, and apply global standards and systems to the realities of selling across multiple countries, segments and time zones; Comfort with international complexity: multiple currencies, legal entities, languages and privacy regimes, and a working day that spans several time zones
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P.R. China; Shanghai; You must be able to work effectively across Asia-Pacific time zones and travel internationally, primarily within Asia, as business needs require
ГибридNew York, NY (HQ); San Francisco, CA; Remote (US); Relocation expense coverage to NYC or SF (if needed)
УдалённоRemote - US; Mentor principal and senior engineers, and grow architectural judgment across the org, not only within one squad
УдалённоApplicants must live within the region
УдалённоheadEgypt
Doha, Qatar
Dubai, United Arab Emirates; Candidates from online travel agencies (OTAs), Booking.com-like travel platforms, holiday homes, hospitality, and
Tel Aviv-Yafo, Israel
Aberdeen, United Kingdom
Kilkis, Greece
УдалённоSingapore (Remote)
seniorUnited States (Remote);; We are happy to provide reasonable accommodations to candidates in need of individualized support during the
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