ProgressSoft

Location: Côte d'Ivoire We are looking to hire a Business Development Manager (BDM) with 5-10 years’ experience in sales of banking and payment solutions. The BDM must have worked with renowned banks across the Francophone African market and will be responsible for the sales cycle from cold calls to signing contracts to recurring maintenance. BDM will perform market analysis and will develop relationships with management and senior staff in the Banking and Financial Services Industry. Responsibilities Achieve and enhance sales targets established by ProgressSoft. Prepare and execute a sales plan for the Francophone African market that aligns with ProgressSoft’s Strategy and Business Plan. Manage the whole sales cycle, coordinating with Product Owners, Project Managers and Technical Team Leaders. Work with related ProgressSoft team to ensure proper engagement with customers and understanding their requirements. Cooperate with the Bidding Team to deliver documents and proposals which detail the Business Requirement and ProgressSoft competence. Negotiate proposals and contracts of solutions and recurring maintenance. Excessive use of ProgressSoft’s CRM to build and update client profiles. Analyze and prepare comparison sheets between ProgressSoft and competitive products. Identify new markets and opportunities. Develop strong distribution channels with renowned global, regional and local firms. Requirements Proven track record of sales in the Francophone African market, particularly in the banking and financial sector. Ability to deal with all levels of staff within an organization. Strong negotiation skills with decision makers. Excellent command of English and French languages. Very good communication, presentation and interpersonal skills. Very good understanding of banking and payments systems. Organized, focused, ambitious and independent.

Location: Nigeria We are looking to hire a Business Development Manager (BDM) with 5-10 years’ experience in sales of banking and payment solutions. The BDM must have worked with renowned banks across the Anglophone African market and will be responsible for the sales cycle from cold calls to signing contracts to recurring maintenance. BDM will perform market analysis and will develop relationships with management and senior staff in the Banking and Financial Services Industry. Responsibilities Achieve and enhance sales targets established by ProgressSoft. Prepare and execute a sales plan for the Anglophone African market that aligns with ProgressSoft’s Strategy and Business Plan. Manage the whole sales cycle, coordinating with Product Owners, Project Managers and Technical Team Leaders. Work with related ProgressSoft team to ensure proper engagement with customers and understanding their requirements. Cooperate with the Bidding Team to deliver documents and proposals which detail the Business Requirement and ProgressSoft competence. Negotiate proposals and contracts of solutions and recurring maintenance. Excessive use of ProgressSoft’s CRM to build and update client profiles. Analyze and prepare comparison sheets between ProgressSoft and competitive products. Identify new markets and opportunities. Develop strong distribution channels with renowned global, regional and local firms. Requirements Proven track record of sales in the Anglophone African market, particularly in the banking and financial sector. Ability to deal with all levels of staff within an organization. Strong negotiation skills with decision makers. Excellent command of English language. Very good communication, presentation and interpersonal skills. Very good understanding of banking and payments systems. Organized, focused, ambitious and independent.

Location: Kazakhstan We are looking to hire a Business Development Manager (BDM) with 5-10 years’ experience in sales of banking and payment solutions. The BDM must have worked with renowned banks across the CIS market and will be responsible for the sales cycle from cold calls to signing contracts to recurring maintenance. BDM will perform market analysis and will develop relationships with management and senior staff in the Banking and Financial Services Industry. Responsibilities Achieve and enhance sales targets established by ProgressSoft. Prepare and execute a sales plan for the CIS market that aligns with ProgressSoft’s Strategy and Business Plan. Manage the whole sales cycle, coordinating with Product Owners, Project Managers and Technical Team Leaders. Work with related ProgressSoft team to ensure proper engagement with customers and understanding their requirements. Cooperate with the Bidding Team to deliver documents and proposals which detail the Business Requirement and ProgressSoft competence. Negotiate proposals and contracts of solutions and recurring maintenance. Excessive use of ProgressSoft’s CRM to build and update client profiles. Analyze and prepare comparison sheets between ProgressSoft and competitive products. Identify new markets and opportunities. Develop strong distribution channels with renowned global, regional and local firms. Requirements Proven track record of sales in the CIS market, in the banking and financial sector. Ability to deal with all levels of staff within an organization. Strong negotiation skills with decision makers. Excellent command of English and Russian languages. Very good communication, presentation and interpersonal skills. Very good understanding of banking and payments systems. Organized, focused, ambitious and independent.

Location: Brazil We are looking to hire a Business Development Manager (BDM) with 5-10 years’ experience in sales of banking and payment solutions. The BDM must have worked with renowned banks across the Latin American market and will be responsible for the sales cycle from cold calls to signing contracts to recurring maintenance. BDM will perform market analysis and will develop relationships with management and senior staff in the Banking and Financial Services Industry. Responsibilities Achieve and enhance sales targets established by ProgressSoft. Prepare and execute a sales plan for the Latin American market that aligns with ProgressSoft’s Strategy and Business Plan. Manage the whole sales cycle, coordinating with Product Owners, Project Managers and Technical Team Leaders. Work with related ProgressSoft team to ensure proper engagement with customers and understanding their requirements. Cooperate with the Bidding Team to deliver documents and proposals which detail the Business Requirement and ProgressSoft competence. Negotiate proposals and contracts of solutions and recurring maintenance. Excessive use of ProgressSoft’s CRM to build and update client profiles. Analyze and prepare comparison sheets between ProgressSoft and competitive products. Identify new markets and opportunities. Develop strong distribution channels with renowned global, regional and local firms. Requirements Proven track record of sales in the Latin American market, particularly in the banking and financial sector. Ability to deal with all levels of staff within an organization. Strong negotiation skills with decision makers. Excellent command of English and either Portuguese or Spanish. Very good communication, presentation and interpersonal skills. Very good understanding of banking and payments systems. Organized, focused, ambitious and independent.

Location: Riyadh, Saudi Arabia Pre-Sales Consultant will be responsible for advising our Business Development & Sales teams on large, complex deals addressing technical and product questions and helping the customer understand how to implement ProgressSoft’s systems most effectively. He will be responsible for being a product specialist with deep understanding of all product integrations and enterprise features. Responsibilities Work closely with sales/business development team to explore sales opportunities for company’s product suite. Liaise and discuss with customers/prospects to qualify the opportunity /lead and create a solution construct. Assist BD/ Sales team in the qualification of customer needs & performing pre demo needs analysis. Drive techno functional discussion in client interaction/pre-sales and appropriately capture customer requirement with maximum clarity. SPOC for complete pre-sales cycle from requirement scoping, product fitment, solutioning, and technical proposal creation by working closely with members of the sales, delivery, product & support team. Draft solution scope document which meets customer expectation and translate these accurately to the delivery team / product team for estimation and successful delivery mechanism. Generate product demo scripts & scenarios and orchestration of product demo/workshop. Manage, coordinate and execute complete bidding process of RFI and RFPs. Develop statement of work and other contractual documents as required. Complete any other tasks that may reasonably be required from time to time. Requirements Fluency in Arabic and English is a must. Self-Initiation and know-how-to-know skills. High level of performance. Outstanding leadership qualities and team building skills. Excellent communication capabilities. Creative problem-solving skills. Detail oriented and highly organized. Excellent follow-up skills. Bold travel schedule (up to 30%). Strong written and verbal communication skills to represent the company in a favorable manner. Highly motivated and able to influence and motivate others. Ability to work under pressure. Prepare SWOT analysis on solution offering and should be able to position company’s products against the competition in various geographies. Good knowledge of global real-time, rails, retail payments and payments landscape. Fair understanding of Real-time Payments globally including I PSD2, Open Banking, Payment Hub, SWIFT, SEPA. Good knowledge of the Saudi Arabian and GCC banking and payments landscape is highly preferred. Hands on experience to preparing power point presentations, document and analysis report. Ability to initiate conversations and make a lasting impact. Should be regularly updated with the market knowledge on the payment domain and progress at various relevant geographies.

Location: Kuwait City, Kuwait Pre-Sales Consultant will be responsible for advising our Business Development & Sales teams on large, complex deals addressing technical and product questions and helping the customer understand how to implement ProgressSoft’s systems most effectively. He will be responsible for being a product specialist with deep understanding of all product integrations and enterprise features. Responsibilities Work closely with sales/business development team to explore sales opportunities for company’s product suite. Liaise and discuss with customers/prospects to qualify the opportunity /lead and create a solution construct. Assist BD/ Sales team in the qualification of customer needs & performing pre demo needs analysis. Drive techno functional discussion in client interaction/pre-sales and appropriately capture customer requirement with maximum clarity. SPOC for complete pre-sales cycle from requirement scoping, product fitment, solutioning, and technical proposal creation by working closely with members of the sales, delivery, product & support team. Draft solution scope document which meets customer expectation and translate these accurately to the delivery team / product team for estimation and successful delivery mechanism. Generate product demo scripts & scenarios and orchestration of product demo/workshop. Manage, coordinate and execute complete bidding process of RFI and RFPs. Develop statement of work and other contractual documents as required. Complete any other tasks that may reasonably be required from time to time. Requirements Fluency in Arabic and English is a must. Self-Initiation and know-how-to-know skills. High level of performance. Outstanding leadership qualities and team building skills. Excellent communication capabilities. Creative problem-solving skills. Detail oriented and highly organized. Excellent follow-up skills. Bold travel schedule (up to 30%). Strong written and verbal communication skills to represent the company in a favorable manner. Highly motivated and able to influence and motivate others. Ability to work under pressure. Prepare SWOT analysis on solution offering and should be able to position company’s products against the competition in various geographies. Good knowledge of global real-time, rails, retail payments and payments landscape. Fair understanding of Real-time Payments globally including I PSD2, Open Banking, Payment Hub, SWIFT, SEPA. Good knowledge of the Kuwait and GCC banking and payments landscape is highly preferred. Hands on experience to preparing power point presentations, document and analysis report. Ability to initiate conversations and make a lasting impact. Should be regularly updated with the market knowledge on the payment domain and progress at various relevant geographies.

Location: Amman, Jordan The Chinese Business Communications Specialist will support ProgressSoft’s Marketing department by serving as a key communication bridge between internal teams and Chinese companies, suppliers, manufacturers, technology partners, and other stakeholders. The role goes beyond direct translation and includes business communication, meetings, documentation, localization, proofreading, follow-ups, and coordination with Chinese stakeholders. The successful candidate should be able to understand the intended business meaning behind communications and convey it accurately and professionally in both Chinese and English. Responsibilities Act as a communication bridge between the Marketing department and Chinese companies, suppliers, manufacturers, and potential partners. Draft and manage professional Chinese correspondence, including emails, follow-ups, requests, and business documents. Review communications received from Chinese stakeholders and explain their meaning, context, and important nuances to internal teams. Participate in meetings and calls with Chinese companies and provide real-time language and communication support when required. Translate, localize, proofread, and review business, marketing, commercial, and technology-related materials between Chinese and English. Review Chinese versions of presentations, brochures, website content, proposals, product materials, and other business communications. Ensure translations communicate the intended meaning accurately and maintain consistent terminology. Prepare bilingual meeting notes, summaries, and supporting documentation when required. Review documentation received from Chinese manufacturers or partners and identify unclear wording or areas requiring clarification. Provide language and communication support during meetings, negotiations, exhibitions, conferences, and other business events. Support ProgressSoft representatives during business visits to China and assist Chinese delegations visiting Jordan or regional offices when required. Advise internal teams on Chinese business communication etiquette and cultural considerations. Help prevent communication misunderstandings by explaining relevant linguistic and cultural nuances. Support relationship-building with Chinese manufacturers, suppliers, partners, and other stakeholders. Requirements Native-level Mandarin Chinese with excellent written and verbal communication skills. Professional proficiency in English. Arabic language skills are considered an advantage but are not mandatory. Bachelor’s degree in Languages, Translation, Communications, International Business, Business Administration, Engineering, Technology, or a related field. 1-5 years of relevant experience in Chinese or international business communication, translation/localization, account coordination, international trade, technology companies, supplier relations, or vendor management. Strong fresh graduates with relevant academic, internship, or international exposure may also be considered. Experience in technology, AI, electronics, manufacturing, or other technical industries is considered a significant advantage. Strong interpersonal, communication, organizational, and coordination skills. Ability to communicate confidently and professionally with external companies and business stakeholders. High attention to detail and the ability to understand business context across languages and cultures. Willingness to participate in meetings, events, and international business visits when required.

Location: Amman, Jordan We are looking to hire a proactive and well-organized Receptionist to join ProgressSoft and provide effective front-desk and administrative support. The ideal candidate will be responsible for creating a welcoming and professional experience for visitors and callers, coordinating day-to-day administrative activities, and supporting the team with general administrative tasks. Responsibilities Answer incoming telephone calls, determine the purpose of callers, and forward calls to the appropriate personnel or department. Answer questions about the company and provide callers with the company’s address, directions, and other relevant information. Welcome company visitors, determine the nature of their business, and announce visitors to the appropriate personnel. Organize and maintain the filing system, keeping documents and records systematic and easily retrievable. Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes. Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary. Perform other clerical duties as needed, such as filing, photocopying, and collating. Type external correspondence using information provided by management staff, print the correspondence, assign issuance numbers, and send it to the concerned parties. Perform other duties related to the job as assigned by the Administration Manager. Requirements Bachelor’s degree in Business Administration or a related field. 1-3 years of relevant experience in a receptionist, front-desk, or administrative role. Excellent verbal and written communication skills in Arabic and English. Proficiency in Microsoft Office applications. Strong organizational, coordination, and follow-up skills. Professional appearance and strong customer-service orientation. Ability to handle multiple tasks and prioritize effectively. Strong interpersonal skills and the ability to communicate effectively with visitors and employees. Ability to maintain confidentiality and discretion when handling company information. Attention to detail and accuracy in handling correspondence and documentation. Good time-management and problem-solving skills. Ability to work effectively under pressure.

Location: Amman, Jordan We are looking to recruit Associate Support Engineers who will receive an intensive training in the field of Support & Implementation and its related technologies and will be involved in providing remote IT technical liaison during the shift, in addition to providing support and network administration to the customers and troubleshooting issues over the phone/emails and onsite whenever needed. Responsibilities: Provide first-line support for the helpdesk and all associated processes. Provide tier-one telephone support for software applications. Provide Basic troubleshooting for software problems covered in training. Utilize help desk software to keep an accurate account of all incoming calls, opened incidents, and requests. Route calls and notify technicians of any critical situation requiring immediate attention. Maintain the proper skills necessary to interface with a variety of users regarding specific problems. Troubleshoot and provide appropriate solutions to problems. Serve as a liaison between customers and the technical department. Maintain client confidence and protects operations by keeping information confidential. Contribute to team effort by accomplishing related results as needed. Perform any other related duties incidental to the work. Requirements: Fresh graduates - up to one year of experience. BSc degree in computer information system or any related field. Willingness to work on different shifts either from (04:30PM - 1:00AM) or (12:00AM – 08:30AM) or (8:00AM - 5:30PM). Willing to travel and work extra hours when needed. Willing to relocate as needed. Excellent written and verbal communication skills (Arabic & English languages). Knowledge of Database engines (Oracle, MS-SQL, Postgres). Knowledge of Operating Systems (Unix/Linux and Windows). Knowledge of Cloud Infrastructure Tools (Docker & Kubernetes) and DevOps Techniques. Knowledge of Application servers (Apache Tomcat, WebLogic, and WebSphere). Familiar with Networking, HA & Disaster Recovery, and Backup & Recovery strategies. Strong customer service and excellent interpersonal skills. Ability to listen and understand what is being described by the end user as well as the ability to explain problem resolutions when necessary. Work with integrity and ethics. Uphold organization values. Show respect and sensitivity for cultural differences.

Location: Amman, Jordan We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solutions implementations and support services for incidents or issues. The position will require close collaboration with other technical support and engineering teams at different levels. Responsibilities Implement and install solutions at customer's infrastructure platforms. Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers. Act positively and respond promptly to the customer’s requests/tickets. Prepare, review and ensure the accuracy of technical documentation. Conduct Preventive / Corrective Maintenance visits. Perform any other job-related duties related to work. Requirements Bachelor's Degree in Information Technology, Engineering/Science, Computer application, or any related field. At least 2 years experience in a similar field. Willing to travel and work extra hours when needed. Experience in database engines (Oracle, MS-SQL, and PostgreSQL). Experience in operating systems (Linux and MS Windows). Developed knowledge in cloud Infrastructure Orchestration Tools (Ex. Kubernetes, HashiCorp Nomad) Working experience in application servers (Ex. Apache Tomcat, Oracle WebLogic, IBM WebSphere). Knowledge and acquired skills of DevOps techniques including (CI/CD, Helm, Ansible) Knowledge in Directory Services (AD & LDAP). Excellent personal skills Professional effective communication, verbal and written Customer oriented mentality Details oriented and a team player Initiative and self-managed Time management and result oriented Experience in one or more of the below is a plus: Experience in large enterprise environments with emphasis on payments, remittance solutions. Experience in Cloud Computing, Virtualization Technologies, Storage, Network Infrastructure. Implementation experience of High Availability & Disaster Recovery, Backup & Recovery Strategies. Knowledge of PKI Infrastructure and Certificate Authorities. Knowledge of database engines (MySQL and NoSQL Databases). Knowledge of server and client operating systems (Linux Distros, MS Windows). Knowledge in Object Storage management. Knowledge of Security Authentication and Authorization Solutions (HashiCorp Vault and Keycloak). Knowledge in Cloud-based Solution Infrastructure (AWS, Azure, Google Cloud, OCI, IBM).

Location: Amman, Jordan The Business Operations Coordinator provides operational and commercial support throughout the customer lifecycle by coordinating collections, commercial documentation, bank guarantees, performance bonds, invoicing readiness, and customer-related administrative activities. The role works closely with Business Development, Operations, Project Management, Accounting, customers, and banking institutions to ensure efficient execution of commercial processes, timely collections, and compliance with contractual obligations. Responsibilities Monitor customer payment schedules and follow up on outstanding receivables to ensure timely collections. Coordinate with customers regarding invoices, payment status, purchase orders, and payment-related documentation. Collaborate with Accounting to reconcile customer payments and resolve billing discrepancies. Prepare aging reports and escalate collection risks when necessary. Coordinate with Business Development, Operations, Project Managers and Accounting to ensure contractual milestones are achieved and all requirements for invoicing and collections are met. Prepare commercial reports and dashboards covering collections, outstanding receivables, bank guarantees, contractual commitments, and other operational KPIs. Ensure compliance with internal policies, contractual obligations, and company procedures while maintaining a high level of confidentiality. Establish collection action plans for overdue accounts. Investigate reasons for delayed or withheld payments and, accordingly, identify recurring causes of payment delays. Proactively flag discrepancies or delays between contractual milestones, invoicing, and collections to the relevant Project Manager, Accounting contact, or Account Manager before they escalate. Requirements Bachelor's degree in Business Administration, Finance, Accounting, Banking, Economics, or a related field. 1-3 years of relevant experience in business operations, commercial support, finance operations, collections, contract administration, or a similar role. Experience in the software, technology, or fintech industry is preferred. Experience coordinating across cross-functional teams (e.g., project delivery, finance, and sales/account management) in a B2B or project-based environment. Experience in customer collections and accounts receivable processes, purchase orders, and invoicing processes. Experience with commercial contracts, documentation, bank guarantees, and performance bonds. Proficiency in Microsoft Office applications, particularly Excel, with ERP and CRM systems as an advantage. Excellent organizational and coordination skills, with the ability to manage multiple priorities and deadlines. Strong communication, interpersonal, negotiation, and follow-up abilities. High attention to detail and accuracy, combined with strong analytical and reporting skills. Customer-focused with strong problem-solving capabilities. Proficiency in written and verbal communication in the Arabic and English language.

Location: Amman, Jordan We are looking to hire a Business Development Manager (BDM) with 5-10 years’ experience in sales of banking and payment solutions. The BDM must have worked with all renowned banks in Jordan and will be responsible for the sales cycle from cold calls to signing contracts to recurring maintenance. BDM will perform market analysis and will develop the relationships with the management and senior staff in the banking and Financial Service Industry. Responsibilities Achieve and enhance sales targets established by ProgressSoft. Prepare and execute a sales plan for Jordan's market which meets ProgressSoft’s 2022-2026 Strategy and Business plan. Manage the whole sales cycle, coordinating with Product Owners, Project Managers and Technical Team Leaders. Work with related ProgressSoft team to ensure proper engagement with customers and understanding their requirements. Cooperate with the Bidding Team to deliver documents and proposals which detail the Business Requirement and ProgressSoft competence. Negotiate proposals and contracts of solutions and recurring maintenance. Excessive use of ProgressSoft’s CRM to build and update client profiles. Analyze and prepare comparison sheets between ProgressSoft and competitive products. Identify new markets and opportunities. Develop strong distribution channels with renowned global, regional and local firms. Requirements Proven track record of sales in Jordan, In the banking and financial sector. Ability to deal with all levels of staff within an organization. Strong negotiation skills with decision makers. Excellent command of English language. Very good communication, presentation and interpersonal skills. Very good understanding of banking and payments systems. Organized, focused, ambitious and independent.