Data Center Operations Manager

Responsibilities: — Own operational performance and uptime, including SLAs, incident and problem management, and post-incident reviews across colocation sites and owned site. — Lead the Team Lead and Site Critical Facilities Manager, managing shift plans, hiring, training, and competence development for technicians and critical facilities engineers. — Oversee outsourced facilities contracts and colocation providers, including escalations and commercial reviews. — Set and enforce safety culture, permit-to-work, conduct investigations and audits, and act as senior contact for authorities. — Prepare operations for buildout, including handovers from deployment team, procedures, budget, and forecasting. Requirements: — Proven leadership in live data center operations, including incident command, SLA ownership, and post-incident reviews. — Experience leading a 24/7 operations team in a live data center or comparable mission-critical environment. — Experience managing managers or leads and shift-based technician teams. — Experience governing contractors and providers against SLAs with commercial and escalation discipline. — Strong safety mindset, including permit-to-work and EHS audits. — Professional working proficiency in English. Nice to have: — Finnish language skills. — Experience ramping up a new or owned facility. — Experience running high-density AI/GPU environments. — A technical degree (e.g., engineering) or equivalent experience. Benefits: — Cash and equity compensation along with local benefits. — Work in a diverse environment with 40+ nationalities and 6 different nationalities on the management team. — Opportunity to make an impact and work alongside world-class engineers, researchers, and partners across the global AI ecosystem. Additional details: — Location: Helsinki, Finland, with regular presence across Verda’s data center sites. — Employment: Full time, Permanent. — Work model: Hybrid with some travel between sites. — Reports to: Head of DC Operations. — Team size: 2 direct reports, and up to 13 technicians and 2 critical facilities engineers across the wider team.