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Location: Riyadh, Saudi Arabia; Delhi, India; Rabat, Morocco; Cairo, Egypt Müller’s Solutions is looking for a detail-oriented and proactive ServiceNow System Administrator to maintain our ServiceNow platform and ensure its optimal performance. In this role, you will be responsible for configuring, monitoring, and supporting the ServiceNow environment, along with ensuring that the platform meets user and business requirements effectively. Key Responsibilities: Manage and maintain all aspects of the ServiceNow platform, including system configuration, module updates, and user management. Support platform upgrades and new implementations, working closely with stakeholders to assess needs and ensure timely delivery. Monitor system performance, identify issues, and implement corrective actions to optimize functionality. Develop and maintain documentation for system configuration, administration processes, and user guides. Provide technical support for users, troubleshooting issues, and escalating when necessary. Stay informed about ServiceNow updates and best practices to recommend improvements and enhancements. Requirements Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum 2 years of experience as a ServiceNow Administrator or in a similar role. Proficient in ServiceNow module administration, including Incident Management, Change Management, and Asset Management. Familiarity with ServiceNow tools and technologies, including workflows, business rules, and script includes. Strong problem-solving skills with the ability to troubleshoot technical issues efficiently. Excellent time management skills, being able to handle multiple tasks and prioritize effectively. Strong communication skills and the ability to work collaboratively with various teams. Preferred Qualifications: ServiceNow Administrator Certification or related certifications. Understanding of ITIL processes and framework. Experience with ServiceNow Performance Analytics or reporting tools. Knowledge of JavaScript and other programming languages relevant to ServiceNow customization. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Cairo, Egypt; Delhi, India; Rabat, Morocco; Riyadh, Saudi Arabia Müller's Solutions is seeking a highly skilled ServiceNow Platform Architect / Solution Architect to join our innovative team. In this role, you will utilize your extensive knowledge of the ServiceNow platform to design and implement advanced solutions that drive efficiency and improve client outcomes. Your expertise will be essential in collaborating with clients to understand their business requirements and translate them into effective technical specifications. The successful candidate will play a critical role in shaping the architectural direction of projects while ensuring that all implementations align with best practices and industry standards. Key Responsibilities: Engage with stakeholders to gather business requirements and translate them into technical designs for ServiceNow solutions. Architect, design, and implement ServiceNow solutions that meet the unique needs of our clients. Lead solution development, ensuring integration with other systems and adherence to security and compliance standards. Provide mentorship and guidance to developers and project teams throughout the entire implementation process. Perform system testing, quality assurance, and user acceptance testing to ensure solutions meet client expectations. Develop and maintain comprehensive documentation for architectures, configurations, and process workflows. Keep abreast of the latest ServiceNow features and industry trends to recommend enhancements and optimizations. Conduct training sessions for end-users to ensure effective utilization of the ServiceNow platform. Requirements Requirements: Bachelor's degree in Computer Science, IT Management, or a related field. A minimum of 5 years of experience as a Solution Architect or Platform Architect, specifically with ServiceNow. In-depth understanding of ServiceNow modules, capabilities, and architecture. Proven experience in designing and implementing enterprise-level ServiceNow solutions. Strong analytical and troubleshooting skills, with an emphasis on delivering high-quality solutions. Excellent written and verbal communication skills for the effective engagement of stakeholders. Ability to work independently and manage multiple assignments in a fast-paced environment. ServiceNow certifications (e.g., Certified Implementation Specialist) are highly preferred. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Cairo, Egypt; Delhi, India; Rabat, Morocco; Riyadh, Saudi Arabia Müller's Solutions is seeking a dedicated ServiceNow Functional Consultant to join our innovative team. In this role, you will leverage your functional expertise to drive the implementation and optimization of ServiceNow solutions for our clients. You will work closely with stakeholders to ensure solutions align with their business processes and deliver measurable improvements. Key Responsibilities: Collaborate with clients to gather and document business requirements and process workflows. Configure and customize ServiceNow applications based on client needs, focusing on modules such as Incident, Problem, Change, and Service Catalog. Conduct workshops and process mapping sessions to establish best practices within ServiceNow. Participate in user acceptance testing (UAT) and assist in the go-live support process. Provide ongoing support and training for users to enhance their understanding and utilization of the ServiceNow platform. Work closely with technical teams to ensure seamless integration between ServiceNow and other enterprise applications. Stay updated on the latest ServiceNow features and industry trends to continuously provide value to clients. Requirements Requirements: Bachelor's degree in Business, Information Technology, or a related field. A minimum of 3 years of experience as a ServiceNow consultant or in a similar functional role. Proven knowledge of ServiceNow modules including ITSM, ITOM, and ITBM. Strong understanding of ITIL concepts and practices in relation to service management. Excellent analytical skills to assess client needs and align them with ServiceNow best practices. Strong communication and interpersonal skills to effectively engage with clients and team members. Ability to effectively manage multiple tasks and adapt to changing project requirements. Relevant ServiceNow certifications are a plus. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Riyadh, Saudi Arabia; Cairo, Egypt; Rabat, Morocco; Delhi, India Müller's Solutions is seeking a motivated and skilled ServiceNow Developer to join our dedicated team. In this role, you will be responsible for the development, configuration, and maintenance of ServiceNow applications and modules to help streamline our IT service management processes. Your contributions will play a key role in enhancing user experience and improving operational efficiencies. Key Responsibilities: Develop and customize ServiceNow applications and modules based on business requirements. Collaborate with cross-functional teams to gather and analyze requirements. Implement and manage ServiceNow integrations with third-party platforms and data sources. Conduct testing, debugging, and performance tuning to ensure efficient system operation. Document development processes, application designs, and technical specifications. Provide technical support and training to users when necessary. Stay updated with new ServiceNow features and best practices to continuously improve implementations. Requirements Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum 3 years of hands-on experience in ServiceNow development. Proficient in ServiceNow modules like Incident Management, Change Management, Problem Management, and Service Catalog. Strong understanding of JavaScript, HTML, CSS, and XML for ServiceNow development. Experience with ServiceNow integration tools like REST and SOAP web services. Ability to work collaboratively in a fast-paced environment and manage time effectively. Strong analytical skills with a focus on problem-solving and attention to detail. Excellent communication and interpersonal skills. Preferred Qualifications: ServiceNow Developer Certification or related certifications. Experience with ITIL processes and practices. Understanding of Agile methodologies and software development life cycle. Familiarity with version control systems, such as Git. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Cairo, Egypt; Rabat, Morocco; Riyadh, Saudi Arabia; Delhi, India Müller's Solutions is looking for a passionate ServiceNow Business Analyst to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence. Key Responsibilities: Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations. Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow. Translate business requirements into functional specifications for the technical team. Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions. Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions. Provide support and training to users to promote understanding of ServiceNow functionalities. Monitor and analyze metrics to recommend improvements and enhancements to existing processes. Requirements Requirements: Bachelor’s degree in Business Administration, Information Technology, or related field. Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects. Strong understanding of ServiceNow functionality and its applications within business processes. Excellent analytical skills with a focus on identifying and addressing business needs. Proficient with process mapping tools and techniques. Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders. Ability to work collaboratively and manage multiple priorities in a fast-paced environment. Knowledge of ITIL practices and relevant ServiceNow certifications are a plus. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Riyadh, Saudi Arabia; Egypt; India; Estonia; United Arab Emirates As ServiceNow AI & ITSM Solution Architect at Müller Solutions you will be responsible for designing, leading, and delivering AI-enabled ServiceNow solutions across Service Desk (ITSM), Field Service Management (FSM), and Asset Management (ITAM/SAM/HAM) . The role owns the end-to-end solution architecture, ensuring that ServiceNow AI capabilities (including GenAI and Predictive Intelligence) are effectively aligned with business processes, data foundations, and measurable operational outcomes. This position acts as the primary technical and functional authority for AI-driven ServiceNow transformations. Key Responsibilities 1. Solution Architecture & AI Strategy Design end-to-end AI-enabled ServiceNow architectures across ITSM, FSM, and Asset Management. Translate business pain points into practical AI use cases (deflection, automation, prediction, optimization). Define AI adoption roadmaps aligned with operational maturity and data readiness. Ensure alignment with ITIL v4 , ServiceNow best practices, and platform governance. 2. Service Desk (ITSM) AI Enablement Architect and implement: Virtual Agent & conversational AI GenAI-based knowledge search and response drafting Predictive Intelligence for classification, routing, and prioritization Enable AI-driven incident deflection, auto-triage, and resolution recommendations. Optimize KPIs including MTTR, FCR, deflection rate, and CSAT . 3. Field Service (FSM) AI Enablement Design AI-assisted work order intake and enrichment. Enable intelligent technician assignment based on skills, availability, and location. Implement AI-supported mobile experiences for field engineers (guided diagnostics, summaries). Improve first-time-fix rate, SLA compliance, and resource utilization . 4. Asset Management & CMDB Intelligence Lead AI-supported ITAM / SAM / HAM initiatives. Ensure high-quality CMDB aligned with CSDM standards. Design AI use cases for: Asset lifecycle optimization License compliance and spend optimization Predictive risk and anomaly detection Oversee discovery, normalization, and reconciliation processes. 5. Platform Configuration & Governance Configure and govern: Now Assist / GenAI capabilities Flow Designer and automation frameworks AI guardrails, security, and data privacy controls Collaborate with platform engineers on integrations and performance optimization. Ensure scalable, supportable, and upgrade-safe solutions. 6. Stakeholder Engagement & Delivery Leadership Lead architecture and design workshops with business and IT stakeholders. Act as the trusted advisor for senior management and service owners. Guide implementation teams and review deliverables for quality and alignment. Support pre-sales activities, solution presentations, and value justification when required. Required Qualifications Education • Design and implement comprehensive ITSM solutions on the ServiceNow platform, focusing on the use of AI capabilities to improve service efficiency and user experience. • Lead the development and configuration of IT Asset Management modules, ensuring integration with ITSM processes. • Collaborate with business units to gather requirements, conduct gap analyses, and define functional specifications for ITSM and ITAM initiatives. • Provide technical leadership and guidance to project teams, ensuring adherence to best practices and architectural standards. • Oversee the deployment of AI-driven initiatives to automate service requests, incident management, and asset tracking. • Stay current with emerging technologies and trends in ITSM, AI, and ITAM to recommend improvements and innovations. Requirements Qualifications: • 8–12+ years of ServiceNow implementation experience. Minimum 5 years in a Solution Architect or Lead Consultant role Proven experience delivering: ITSM implementations at scale FSM and/or field operations solutions ITAM / SAM / CMDB-heavy programs Hands-on exposure to ServiceNow AI capabilities , including GenAI and Predictive Intelligence Preferred Qualifications: • ServiceNow certifications in ITSM, ITAM, or related areas. • Experience with machine learning and AI applications within enterprise IT environments. • Familiarity with Agile methodologies and tools to manage development lifecycles effectively. • Skills in scripting and building integrations using ServiceNow APIs or other automation technologies. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Gurugram, Haryana, India NEOLYTIX  ·  INCREDIBLY Platform Configuration Analyst InCredibly Platform Configuration  |  Non-Ops  |  Gurugram DEPARTMENT Non-Ops EXPERIENCE 2–5 Years LOCATION Gurugram (Onsite) SHIFT US Shift REPORTS INTO Manager ⚠  US Shift: This role operates on a US-aligned shift from our Gurugram office. Consistent availability during US business hours is required. Apply only if you can commit to this onsite. About the Role Neolytix is a US-headquartered healthcare managed services organization serving 270+ provider organizations across the United States, with delivery operations in Gurugram, Manila, and Chicago. InCredibly is the platform we built to run our credentialing, enrollment, and licensing operations: a rules-driven system that manages workflows, documents, timelines, and payer requirements across thousands of providers. The platform is configurable by design. Payer requirements, document checklists, follow-up protocols, and workflow variants live in a rules layer and knowledge base, not in code. When the rules are right, the platform does the work. When they are missing or wrong, people do it by hand. This role owns that rules layer. This is not a delivery role and not a development role. You are the person who decides how the platform thinks. Half the job is keeping the knowledge base accurate. The other half is turning what our operations team knows into configuration the platform can execute: workflow rules, stage templates, gate conditions, validation rules, and defaults that reduce manual work for analysts on the floor. What You Will Do 1. Knowledge Base & Rules Management Build and maintain the platform knowledge base: document checklists, validation rules, follow-up protocols, and workflow defaults, structured so the system acts on them rather than as prose for a human to read. Author configuration rules by work type, category, and variant. Keep them current as operational requirements evolve. Own the flag queue: triage issues raised by analysts, fix them, and route changes through the change-request approval workflow. 2. Workflow Configuration Translate operational patterns into workflow configuration: stage sequences, variant rules, SLA adjustments, gate requirements, and follow-up cadences. Design and test configuration changes before they go live. Version your changes, document why you made them, and maintain a clean audit trail. Coordinate with operations leads to understand process changes and translate them into updated configuration. 3. Schema & Data Model Partnership Work with the engineering team when a real-world rule does not fit the existing schema. Spot the mismatch, articulate why, and propose the change with enough context for a developer to act on it. Use SQL to validate your own work and verify data accuracy before changes hit production. 4. Measurement & Training Track what your rules do: reductions in manual touches, rework, and first-pass failures. Propose the next configuration improvement candidates from this data. Write SOPs by work type and brief analysts on how configuration changes affect their workflows. You write for people who will run the process, not for a file. What You Bring Must-Have 2 to 5 years configuring rules, data, or workflows in an enterprise platform. Backgrounds that translate well: benefit or provider configuration in payer systems (Facets, QNXT, HealthRules, Amisys), EHR application analysis (Epic, Oracle Health, Meditech), enterprise SaaS administration (Salesforce, ServiceNow, Workday, Pega), or business rules engine configuration. A demonstrated ability to take an unstructured source document, a policy, a set of requirements, an email thread, and decompose it into fields, conditions, exceptions, and checklists. You will be asked to show this in a work sample. Basic SQL: you use it to query, validate, and reconcile data. Not a course listing. Version control and change discipline: you document why you made a change, test before you push, and own the outcome when something breaks downstream. Clear written English. Other people will run the SOPs and playbooks you write. Strong Preference Experience with configurable workflow engines, BPM platforms, or business rules engines where you designed the rules, not just executed them. JIRA: used for managing configuration change requests, flag queues, and work tracking alongside engineering and operations teams. BPMN 2.0 awareness: ability to read and interpret process flow diagrams and translate them into platform workflow configuration. Prior experience working with US clients or in a US time-zone overlap model. Experience across more than one platform or system type: the ability to map a rule from one configuration environment to another. Nice-to-Have Exposure to US healthcare operations, RCM workflows, or provider credentialing and enrollment. Familiarity with credentialing technology platforms such as symplr, Modio Health, Medallion, or similar. Salesforce, ServiceNow, or Workday administration certification. Epic certification or formal Facets/QNXT training. Who You Are You see structure in a document that most people read as prose. A requirements page is a schema to you before it is a process. You break things before calling a configuration complete, because you have actually tested it. You write documentation that the person after you can follow without asking questions. You push back on vague requirements because you know what happens when a rule is ambiguous and live. Eligibility Criteria Education: Graduate degree in any discipline. Computer science, information systems, or a business-adjacent field is an advantage but not required. SQL: actively used for validation and data checking, not just listed as a skill. Assessed in the work sample. Shift: US-aligned shift, onsite in Gurugram. Consistent availability during US business hours is required from day one. Notice Period: 60 to 90 days is typical for this profile. Please state your notice period clearly. Performance Expectations What success looks like: First 90 days: domain immersion complete. Playbooks, checklists, and follow-up defaults are live for the highest-volume work types. You own the flag queue and the change-request workflow. 6 months: your first configuration improvements are in production and measured. Analysts treat the knowledge base as the source of truth rather than their own notes. 12 months: the rules layer, not analyst memory, drives most routine work. You are defining the next configuration roadmap with the Manager. Hiring Process Stage 1: Application review. Include a short note with your CV (150 to 200 words): describe one rule, template, or configuration you built that removed manual work. What was the source? How did you structure it? What happened after it went live? Applications with the note are reviewed first. Stage 2: TA screening call (20 minutes). Role fit, configuration background, and SQL usage check. Stage 3: Work sample (90-minute take-home, mandatory). You receive a business rules document and structure it into fields, conditions, checklists, and gate conditions. Skippable by nothing. Stage 4: Hiring manager interview with the Product Owner covering your work sample output and configuration approach. Stage 5: Domain and technical interview with Operations Leadership and Engineering. Stage 6: Offer. Why Join Neolytix Greenfield Ownership You define the rules layer of a live platform used in production every day. Not maintaining someone else's configuration. Not a ticket queue. Direct Access You work with the Product Owner and Operations Leadership directly. No multi-layer hierarchy between you and the decision. Domain You Can Learn US healthcare and credentialing operations are taught by the team. The configuration aptitude is what we hire for. Product Trajectory InCredibly is moving toward standalone software licensing. The person who defines how the platform encodes rules grows with it.

Location: Riyadh, Saudi Arabia; Cairo, Egypt; Dubai, United Arab Emirates; New Delhi, India Job Summary We are seeking a highly skilled IBM Watson AIOps / IBM Netcool Operations Insight (NOI) Consultant/Developer with hands-on experience in designing, customizing, and implementing enterprise event management and AIOps solutions. The ideal candidate will be responsible for developing customized solutions based on customer requirements, implementing automation, and creating Netcool Impact policies to support advanced event correlation and scenario-based event processing. The successful candidate should possess strong technical expertise in IBM Watson AIOps, Netcool Operations Insight, Netcool Impact, OMNIbus, event integration, and automation, along with excellent problem-solving and customer engagement skills. Key Responsibilities Design, develop, and implement IBM Watson AIOps and IBM Netcool Operations Insight (NOI) solutions. Analyze customer requirements and translate them into scalable technical solutions. Customize IBM Watson AIOps and NOI components to meet customer-specific operational requirements. Develop and maintain Netcool Impact policies for: Event enrichment Event correlation Event suppression Event automation Scenario-based event processing Business logic implementation Create policy-driven workflows to reduce alert noise and improve operational efficiency. Integrate IBM NOI with monitoring tools and third-party systems using REST APIs, JDBC, SNMP, Webhooks, Kafka, or other supported interfaces. Configure and customize IBM Netcool OMNIbus ObjectServer and probes. Develop automation workflows using IBM Watson AIOps Event Manager. Perform event mapping, event normalization, and event enrichment. Implement topology-aware event correlation where applicable. Develop dashboards, reports, and operational views. Troubleshoot and resolve issues related to IBM Watson AIOps and NOI components. Optimize system performance and improve event processing efficiency. Prepare technical documentation, solution designs, implementation guides, and operational runbooks. Provide technical support during implementation, testing, and production rollout. Work closely with customers, architects, and support teams throughout the project lifecycle. Requirements Required Technical Skills IBM Technologies IBM Watson AIOps IBM Netcool Operations Insight (NOI) IBM Netcool Impact IBM Netcool OMNIbus IBM Event Manager IBM Agile Service Manager (ASM) IBM Cloud Pak for AIOps (preferred) Development Skills Netcool Impact Policy Development JavaScript (Impact Policies) SQL REST APIs XML / JSON Shell Scripting (Linux) Python (preferred) Integration Skills SNMP Web Services REST API Integration JDBC Kafka Webhooks Message Queues Infrastructure Knowledge Linux Administration Red Hat OpenShift Docker / Kubernetes Networking Fundamentals TCP/IP SSL Certificates Required Experience 5+ years of experience with IBM Netcool products. 3+ years of experience with IBM Watson AIOps or IBM Cloud Pak for AIOps. Proven experience developing Netcool Impact policies. Experience implementing event correlation and event automation solutions. Experience integrating enterprise monitoring platforms into IBM NOI. Strong troubleshooting and debugging skills. Experience working in production support environments. Experience with customer-facing solution implementation projects. Preferred Qualifications IBM Watson AIOps Certification. IBM Netcool Certification. Experience with OpenShift and Kubernetes. Experience integrating ServiceNow, Maximo, or enterprise ITSM platforms. Knowledge of DevOps, CI/CD, and automation tools. Familiarity with AI-driven event analytics and anomaly detection. Soft Skills Excellent analytical and problem-solving skills. Strong verbal and written communication. Ability to work independently and as part of a team. Customer-focused approach with strong stakeholder management skills. Ability to manage multiple priorities in a fast-paced environment. Education Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. Equivalent industry experience will also be considered. Preferred Candidate Profile The ideal candidate should have deep expertise in IBM Watson AIOps and Netcool technologies, with a proven ability to develop customized solutions and Netcool Impact policies that automate event management, reduce operational noise, and address complex customer requirements. Experience in designing scenario-based event correlation and automation workflows within enterprise environments is highly desirable.

Location: Brazil; Argentina; Colombia; Mexico; Chile; Costa Rica Subject Matter Expert - Infrastructure as Code & DevOps Automation Position Summary We seek an experienced IT Automation Specialist to lead infrastructure automation initiatives across our enterprise environment. As a subject matter expert, you will design, implement, and maintain scalable automation solutions using industry-leading tools including Terraform, OpenTofu, Ansible, AWX/Tower, and advanced DevOps platforms. This role combines hands-on technical expertise with strategic thinking to drive infrastructure modernization and operational efficiency. Key Responsibilities Design and implement Infrastructure as Code (IaC) solutions using Terraform and OpenTofu for cloud and on-premises infrastructure provisioning Develop and maintain Ansible playbooks and roles for configuration management, application deployment, and system patching across heterogeneous environments Architect and optimize Ansible Tower/AWX implementations for enterprise-scale automation, including RBAC, credential management, and workflow orchestration Lead adoption of agentic AI capabilities to automate decision-making processes and reduce manual operational overhead Establish the best automation practices, standards, and frameworks; conduct code reviews for infrastructure automation projects Troubleshoot and resolve complex automation issues; provide technical documentation for knowledge transfer to other teams Integrate automation solutions with CI/CD pipelines, monitoring systems, and ticketing platforms Document technical architecture, runbooks, and operational procedures for all automation systems Evaluate and recommend new automation tools and technologies that improve efficiency and reduce operational risk Collaborate with cross-functional teams (Cloud, Infrastructure, Security) to embed automation across IT operations Requirements Required Qualifications 5+ years of IT infrastructure and systems administration experience Expert-level proficiency with Terraform and/or OpenTofu; demonstrated ability to manage complex infrastructure states Advanced expertise in Ansible; proven experience in designing and maintaining Ansible Tower or AWX in production environments Strong Python programming skills; ability to write custom modules, plugins, and automation scripts Deep understanding of DevOps principles, CI/CD pipelines, and infrastructure-as-code best practices Experience with public cloud platforms (Azure, GCP) and hybrid/on-premises infrastructure Knowledge of version control systems (Git) and collaborative development workflows Strong troubleshooting and problem-solving abilities with demonstrated experience resolving production incidents Excellent communication skills; ability to translate complex technical concepts for non-technical stakeholders Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience Preferred Qualifications Hands-on experience implementing and managing agentic AI solutions for IT operations automation Experience with advanced Ansible Tower features (workflows, dynamic inventory, LDAP/SAML integration) Familiarity with configuration management databases (CMDB) and ServiceNow integrations Knowledge of GitOps methodologies and tools (ArgoCD, Flux) Certifications such as HashiCorp Certified Terraform Associate, Ansible Specialist, or equivalent cloud/infrastructure certifications Open-source project contributions or demonstrated thought leadership in the infrastructure automation community Technical Skills Matrix IaC: Terraform, OpenTofu, CloudFormation | Expert Config Management: Ansible, Ansible Tower, AWX | Expert Agentic AI: LLM orchestration, AI-driven automation, prompt engineering | Intermediate+ Languages: Python, Bash, Go, HCL, PowerShell | Advanced Cloud: AWS, Azure, GCP, hybrid infrastructure | Advanced Languages: Python, Bash, Go, HCL, PowerShell | Advanced Why This Role Matters Automation is at the heart of our IT modernization strategy. In this role, you'll drive repeatability, reduce manual toil, and enable self-service capabilities across our infrastructure. You'll work with cutting-edge technologies including emerging agentic AI solutions, and your expertise will directly impact how efficiently we deliver infrastructure services to our clients. Equal Opportunity Statement We are an equal opportunity employer committed to fostering an inclusive, supportive workplace free from discrimination. We celebrate diversity and are dedicated to creating an environment where all employees feel valued and respected

Location: USA Workplace: Remote Solvd Inc. is a technology services company that helps enterprises build and scale with AI. We operate through three business units: Core AI, Cloud, and Agentic Engineering. Together, they bring deep engineering expertise and an outcome-first mindset to help clients reimagine how they build, operate, and grow, turning the promise of AI into real, measurable business impact. We are looking for a self-driven, entrepreneurial sales hunter to expand Solvd's client base with new enterprise logos. You will stay ahead of market and technology trends, understand the challenges and priorities of our target customers, and translate them into opportunities that drive real business outcomes. You will generate pipeline through every available channel, including marketing-led campaigns, industry conferences and events, technology and alliance partnerships, and targeted outreach. You will own each opportunity strategically from first conversation through contract signature. That means building a deep understanding of customer needs, articulating Solvd's value proposition with clarity and conviction, and bringing together the right internal teams to shape outcome-driven solutions. Success in this role is measured not only by deals won, but by clients who see value early and become long-term partners. WHAT YOU'LL DO New Logo Prospecting and Pipeline Generation - Identify, target, and engage new enterprise and upper mid-market clients across priority industries. - Generate pipeline through all channels: outbound prospecting, marketing campaigns, account-based marketing, conferences, industry events, and partner ecosystems (hyperscalers, AI platform providers, and technology partners). - Build and execute a disciplined target account plan grounded in market research and customer insight. End-to-End Deal Ownership - Own the full sales cycle: discovery, qualification, proposal, pricing, negotiation, and closure. - Engage senior stakeholders (C Level execs and line-of-business leaders) and build trusted relationships across the buying group. - Sell on value, connecting Solvd's capabilities across AI, agentic engineering, digital, data, and cloud to the client's business priorities and measurable outcomes. - Lead the commercial process, including MSAs, SOWs, procurement, and legal discussions, in partnership with internal finance and legal teams. Customer Relationships and Thought Leadership - Build strong, trusted relationships with client stakeholders, acting as their advocate within Solvd. - Share Solvd's point of view on AI, agentic engineering, and digital transformation with customers and prospects. - Represent Solvd at industry conferences, events, and forums, strengthening brand presence and converting conversations into qualified opportunities. - Bring market and customer insights back to internal leaders, sharing a clear point of view on market trends, competitive dynamics, and emerging demand. Cross-Functional Collaboration - Partner with solution architects, delivery leaders, and practice teams across Agentic Engineering to ensure outcome-driven solutioning. - Work with Engineering teams to shape and build service offerings that meet evolving customer requirements. - Collaborate with Marketing on campaigns, account-based marketing, and event strategy to drive targeted demand. - Work with alliance and partnership teams to co-sell and build joint pipeline. Sales Discipline and Forecasting - Maintain strong CRM discipline, keeping all opportunities, activities, and forecasts accurate and up to date. - Provide reliable pipeline reviews and quarterly forecasts to leadership. Account Ownership and Transition - Own each new account for six months after closure, ensuring a successful delivery start and customer delight. - Identify early expansion opportunities and grow the initial engagement where possible. - Execute a structured handoff to the assigned Client Partner, including account plan, stakeholder map, and growth opportunities. WHAT YOU BRING - 10+ years of B2B sales experience in IT services, digital engineering, or consulting, with at least 6 years in a new logo (hunter) role. - Proven track record of consistently meeting or exceeding $3M to $4M annual new business quotas. - Demonstrated success closing services deals of $1M to $3M+ with enterprise clients. - Experience selling to C-level and senior technology and business leaders. - Deep domain knowledge of one or more target industries (e.g., insurance, financial services, healthcare, retail, travel and hospitality). - Solid understanding of AI, digital, data, and cloud services and the ability to discuss them credibly with clients. - Experience negotiating MSAs, SOWs, and commercial terms. - Exposure to Agentic Engineering and COTS (commercial off-the-shelf) products is strongly preferred. PREFERRED - Experience selling Digital, Modernization, Generative AI, or agentic solutions. - Established relationships with leading COTS (Salesforce, Adobe, ServiceNow, Shopify etc) or AI platform partners. - Familiarity with structured sales methodologies such as MEDDICC, Challenger, or Solution Selling. - Proficiency with Salesforce or similar CRM platforms. WHAT SUCCESS LOOKS LIKE Success in this role will be measured against three primary KPIs: 1. New Logo Bookings - Target: $2 million in Year 1; $3 million annually from Year 2 onward. - Measurement: Total signed contract value (bookings) from new logos closed within the fiscal year. 2. New Logo Acquisition - Target: At least one new logo per quarter, totaling four or more annually. - Measurement: New clients with a signed MSA and first SOW or purchase order, with no Solvd revenue in the prior 24 months. 3. Qualified Pipeline Coverage - Target: Maintain qualified pipeline at 3× the annual bookings target—$6 million in Year 1 and $9 million from Year 2 onward. - Measurement: Value of opportunities in the CRM that meet agreed qualification criteria, such as MEDDICC, reviewed monthly. SUPPORTING PERFORMANCE INDICATORS The following indicators will be reviewed quarterly: - Win rate: Achieve a win rate of 25% or higher on qualified opportunities. - Account handoff quality: Support client satisfaction and account growth during the six-month ownership period, with a documented handoff to the Client Partner. - Forecast accuracy: Maintain quarterly bookings forecasts within ±10% of committed bookings. YOUR FIRST YEAR - First 90 days: Build a target account plan, engage marketing and partner channels, and develop $3M+ of qualified pipeline. - First 6 months: Close the first new logo and reach full 3x pipeline coverage. - First 12 months: Deliver $2M in net new revenue and 4+ new logos, with each account successfully transitioned to a Client Partner. WHAT WE OFFER - Competitive base salary plus a compelling commission plan. - Comprehensive benefits, including health, dental, and vision insurance, a 401(k) plan, and paid time off. - The opportunity to build a book of business in one of the fastest-growing areas of technology. - Direct access to leadership and a collaborative, entrepreneurial culture. When you join Solvd, you'll… - Shape real-world AI-driven projects across key industries, working with clients from startup innovation to enterprise transformation. - Be part of a global team with equal opportunities for collaboration across continents and cultures. - Thrive in an inclusive environment that prioritizes continuous learning, innovation, and ethical AI standards. Ready to make an impact? If you're excited to build things that matter, champion responsible AI, and grow with some of the industry’s sharpest minds. Apply today and let’s innovate together. Solvd is an equal opportunity employer.

Location: Lithuania; Romania; Estonia; Latvia; Bulgaria Workplace: Remote 🚀 Who Are We? Welltech is a global wellness technology company with Ukrainian roots. Our mission is to build and scale wellness apps globally through state-of-the-art, tech-driven performance marketing. We are one of the most established players in the wellness app space, and we are accelerating. Over 25.5 million people across the world use our apps — Muscle Booster, Yoga-Go, and WalkFit — to build healthier habits, move more, and feel better every day. Every subscription represents a real person making a real change in their life, and we take that seriously. With 500+ people across hubs in Cyprus, Ukraine, Poland, Spain, and the UK, we combine the scale of a market leader and the drive of a team that's just getting started. What We're Looking We are looking for an experienced and strategic Procurement Manager to lead and scale our global procurement function. The ideal candidate is a proactive leader with a deep understanding of procurement best practices, strong business acumen, and experience working in a fast-paced international environment. This role requires a combination of strategic thinking, operational excellence, and exceptional stakeholder management skills. The successful candidate will be responsible for developing and executing procurement strategies, ensuring cost-effectiveness and efficiency across all purchasing activities, and building a high-performing procurement team. Strong communication, negotiation, and leadership skills are essential, along with the ability to drive continuous improvement and foster cross-functional collaboration. KEY RESPONSIBILITIES: - Oversee the end-to-end contract lifecycle, including drafting, negotiations, renewals, and terminations, ensuring favorable commercial terms and effective risk management. - Lead strategic sourcing initiatives, tender processes, supplier evaluations, and commercial negotiations to achieve optimal business outcomes. - Act as a trusted business partner to internal stakeholders, providing procurement expertise and guidance on supplier selection, commercial decisions, and purchasing strategies. - Identify and deliver cost-saving opportunities, optimize supplier spend, and drive value through effective supplier management. - Drive continuous improvement of procurement processes, systems, and workflows, taking a hands-on role in the configuration, optimization, and enhancement of Jira and ERP systems. REQUIRED SKILLS Professional Experience: • 5–7+ years in procurement, with 3+ years in a leadership role. • Experience in international or multinational companies, preferably in the IT/tech industry. • Strong background in IT procurement, vendor management, and strategic sourcing. Education & Certifications: • Bachelor’s or Master’s degree in Supply Chain, Business Administration, Finance, or a related field. • Relevant certifications (e.g., CIPS, CPSM, PMP) are a plus. Skills & Knowledge: • Proficiency in ERP/procurement systems (Workday, SAP, Coupa, Oracle, Jira, ServiceNow, etc.). • Strong analytical, negotiation, and contract management skills. • Understanding of procurement compliance and risk management. Leadership & Communication: • Excellent team management and stakeholder engagement skills. • Fluent in English (written and spoken); other languages are an asset. • Ability to work cross-functionally and lead change initiatives. Candidate journey ⭕️ Recruiter call --> ⭕️ Meet the hiring manager --> ⭕️ Skills assessment--> ⭕️ Meet the Leadership team

Location: Ukraine; Cyprus Workplace: Remote 🚀 Who Are We? Welltech is a global wellness technology company with Ukrainian roots. Our mission is to build and scale wellness apps globally through state-of-the-art, tech-driven performance marketing. We are one of the most established players in the wellness app space, and we are accelerating. Over 25.5 million people across the world use our apps — Muscle Booster, Yoga-Go, and WalkFit — to build healthier habits, move more, and feel better every day. Every subscription represents a real person making a real change in their life, and we take that seriously. With 500+ people across hubs in Cyprus, Ukraine, Poland, Spain, and the UK, we combine the scale of a market leader and the drive of a team that's just getting started. What We're Lookxing We are looking for an experienced and strategic Procurement Manager to lead and scale our global procurement function. The ideal candidate is a proactive leader with a deep understanding of procurement best practices, strong business acumen, and experience working in a fast-paced international environment. This role requires a combination of strategic thinking, operational excellence, and exceptional stakeholder management skills. The successful candidate will be responsible for developing and executing procurement strategies, ensuring cost-effectiveness and efficiency across all purchasing activities, and building a high-performing procurement team. Strong communication, negotiation, and leadership skills are essential, along with the ability to drive continuous improvement and foster cross-functional collaboration. KEY RESPONSIBILITIES: - Oversee the end-to-end contract lifecycle, including drafting, negotiations, renewals, and terminations, ensuring favorable commercial terms and effective risk management. - Lead strategic sourcing initiatives, tender processes, supplier evaluations, and commercial negotiations to achieve optimal business outcomes. - Act as a trusted business partner to internal stakeholders, providing procurement expertise and guidance on supplier selection, commercial decisions, and purchasing strategies. - Identify and deliver cost-saving opportunities, optimize supplier spend, and drive value through effective supplier management. - Drive continuous improvement of procurement processes, systems, and workflows, taking a hands-on role in the configuration, optimization, and enhancement of Jira and ERP systems. REQUIRED SKILLS Professional Experience: • 5–7+ years in procurement, with 3+ years in a leadership role. • Experience in international or multinational companies, preferably in the IT/tech industry. • Strong background in IT procurement, vendor management, and strategic sourcing. Education & Certifications: • Bachelor’s or Master’s degree in Supply Chain, Business Administration, Finance, or a related field. • Relevant certifications (e.g., CIPS, CPSM, PMP) are a plus. Skills & Knowledge: • Proficiency in ERP/procurement systems (Workday, SAP, Coupa, Oracle, Jira, ServiceNow, etc.). • Strong analytical, negotiation, and contract management skills. • Understanding of procurement compliance and risk management. Leadership & Communication: • Excellent team management and stakeholder engagement skills. • Fluent in English (written and spoken); other languages are an asset. • Ability to work cross-functionally and lead change initiatives. Candidate journey ⭕️ Recruiter call --> ⭕️ Meet the hiring manager --> ⭕️ Skills assessment--> ⭕️ Meet the Leadership team

Location: United States, Aliso Viejo, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Hardware Fleet Operations Specialist Location: Aliso Viejo, CA - Hybrid Contract role: 12 months As a part of Sony Interactive Entertainment, GDFT is leading the cloud gaming revolution, putting console-quality video games on any device, from TVs to consoles to mobile devices and beyond. The Hardware Fleet Operations team is a critical component of our support structure that enables GDFT to successfully operate a global footprint at scale. This role focuses on Linux terminal-based troubleshooting beyond documented workflows, investigating recurring issues, managing the hardware lifecycle, and improving documentation and runbooks. You will partner with various engineering groups to transition operational support work to the Hardware Fleet Operations team. The role also includes building lightweight scripts or basic automation to reduce manual effort and enable other support teams to handle repeatable tasks more efficiently. Key Responsibilities Respond to operational support requests in a 24/5 environment, meeting SLAs and prioritizing work across internal customers and cross-functional teams. Troubleshoot and support Linux-based hardware systems using terminal-based tools, addressing issues that require investigation beyond existing documentation. Identify recurring operational issues and work with engineering teams to stabilize and operationalize support workflows. Create, update, and maintain runbooks, troubleshooting guides, and internal documentation based on real-world support findings. Develop and maintain lightweight scripts or simple automation to reduce manual tasks and improve operational consistency. Support the transition of operational workloads from engineering teams into the Hardware Fleet Operations team. Who We Are Looking For 2-3 years of hands-on experience supporting or troubleshooting Linux-based systems. Prior experience in a technical support, operations, or IT service delivery role. Comfortable in working primarily in Linux terminal environments. Experience following and improving runbooks, documentation, and operational processes. Familiarity with ticketing systems such as Jira or ServiceNow in an operations context. Strong written and verbal communication skills, with the ability to clearly document issues and solutions for technical and non-technical audiences. Preferred Qualifications Linux terminal-based troubleshooting Basic scripting or automation (e.g., Bash, Python, or similar) IT support fundamentals, including systems and basic networking concepts (Network+ level or equivalent) Compensation: $40-45/Hour Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

🌸Provide customer support and ensure success with NCR Atleos services and solutions; 🌸Build and maintain strong relationships with key customer executives and operational teams while understanding their current and future business needs;

Location: United States, San Diego, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. The Senior People Technology Solutions Lead is a senior individual contributor responsible for advancing the technology capabilities that support SIE's global People organization. Grounded in People Technology and enterprise HR systems, this role combines a strong understanding of HR processes, platforms, data, integrations, and employee experiences with expertise in emerging technologies such as generative AI, AI agents, agentic orchestration, APIs, Model Context Protocol (MCP), automation, and AI-assisted development. Reporting to the Senior Director of People Technology Services, this role serves as a technical practice lead for innovation within PTS. The Principal Platform Engineer works across HRIS, integrations, reporting and analytics, service delivery, and other People Technology areas to identify opportunities, establish technical direction, develop use cases, and turn emerging capabilities into practical solutions. Success requires strong partnership across organizational boundaries. The role works closely with People & Places as PTS's key business stakeholder, understanding priorities and identifying opportunities where technology can improve employee experience, service delivery, efficiency, and insight. At the same time, the role connects PTS with the broader IT strategy and enterprise technology capabilities in areas such as AI and agents, service management, low-code development, data, integration, security, and architecture. This is a hands-on senior technical role as well as an influential one. The Principal Platform Engineer operates with a strong bias for action, using Agile and iterative approaches to quickly turn ideas into learning and business value. Depending on the problem, that may mean developing a technical position or white paper, rapidly building a prototype or proof of concept, or incrementally evolving a solution toward production. The emphasis is on testing ideas early, learning from evidence, and continuously refining the approach while helping colleagues across PTS build the skills and confidence to use emerging technologies effectively. Key Responsibilities People Technology Strategy & Innovation Serve as a technical practice lead for emerging technology within PTS, helping establish direction for the practical and responsible adoption of AI, automation, orchestration, application extension, and other new capabilities. Apply broad knowledge of HR technology, HR processes, workforce data, integrations, reporting, security, and service delivery when identifying opportunities and shaping solutions. Translate developments in enterprise technology, vendor roadmaps, and internal capabilities into practical People Technology use cases, technical positions, and actionable recommendations. Identify opportunities across PTS where technology can reduce repetitive operational work, improve quality and employee experience, increase insight, or enable the team to focus greater capacity on higher-value activities. Establish reusable approaches and solution patterns that allow successful ideas to scale across PTS rather than remaining isolated experiments. AI, Automation & Agile Solution Delivery Provide hands-on technical leadership for solutions using generative AI, AI agents, agentic workflows, APIs, MCP, workflow orchestration, automation, Codex, low-code technologies, and other emerging capabilities. Use rapid prototyping and iterative delivery to test assumptions, demonstrate possibilities, gather feedback, and reduce uncertainty before committing to larger investments. Break complex opportunities into smaller, testable increments that can demonstrate value quickly and inform subsequent decisions and development. Lead technical design for complex or cross-platform solutions, evaluating build, buy, extend, integrate, automate, and orchestrate options based on business value, feasibility, architecture, security, user experience, and sustainability. Apply appropriate AI patterns including grounding and retrieval, context management, tool calling, structured outputs, evaluation, guardrails, observability, and human oversight. Lead or contribute directly to prototypes, proofs of concept, and production implementations, remaining sufficiently hands-on to validate ideas and solve difficult technical problems. Use evidence from prototypes, experiments, and delivered capabilities to determine whether to iterate, scale, change direction, or stop. Partnership & Enterprise Collaboration Partner with People & Places leaders and teams to understand priorities, challenges, and opportunities and translate them into potential technology-enabled outcomes. Connect PTS strategy and use cases with the broader IT technology strategy , identifying where enterprise platforms and shared capabilities can accelerate or improve People Technology solutions. Collaborate with teams responsible for capabilities such as enterprise service management and employee-service experiences (e.g., ServiceNow), AI agents and conversational experiences (e.g., Moveworks), low-code development and workflow automation (e.g., Microsoft Power Platform), enterprise AI platforms, data, integration, security, and architecture. Act as a boundary spanner across business and technology organizations, bringing together the appropriate expertise and capabilities to address opportunities that cross organizational or platform boundaries. Represent the particular needs of People Technology, including sensitive workforce data, complex HR processes, employee experience, and regulatory considerations, while promoting reuse of enterprise capabilities and alignment with broader technology standards. Influence, Adoption & Practice Development Establish a clear technical point of view through recommendations, white papers, presentations, prototypes, and well-led discussions that result in decisions and action. Bring structure and direction to complex technology discussions, clearly communicating options and tradeoffs and adapting technical detail to the audience and decision required. Build adoption of new tools and approaches across PTS through demonstrations, coaching, reusable examples, documentation, mentoring, and hands-on collaboration. Mentor team members and increase broader PTS capability in AI, automation, APIs, orchestration, solution design, and modern technology practices. Act as an agent of change, helping colleagues understand why new approaches matter, demonstrating their value through practical application, and supporting adoption as successful capabilities become part of everyday delivery. Ensure solutions meet SIE expectations for architecture, security, privacy, data protection, responsible AI, auditability, human oversight, and production support. Measure success not only through individual delivery, but through adoption, reusable capability, measurable business outcomes, reduced operational effort, and increased capacity for higher-value work. Required Qualifications 10+ years of experience across enterprise technology, application development, automation, HR technology, digital transformation, platform development, or technology consulting, with significant experience delivering complex technology solutions. Demonstrated hands-on experience designing and delivering solutions using generative AI, automation, APIs, integrations, workflow technologies, or modern application-development approaches. Demonstrated experience taking emerging technology from concept or proof of value through iterative development, production implementation, adoption, and ongoing operation. Strong practical understanding of generative AI and agentic architectures, including agents, orchestration, grounding and retrieval, tool use, APIs, evaluation, guardrails, human oversight, and production considerations. Experience leading complex technical initiatives that span systems, teams, or organizational boundaries and influencing outcomes without relying on direct management authority. Demonstrated ability to evaluate technology options, establish a clear point of view, and translate that thinking into recommendations, technical positions, prototypes, designs, or delivered solutions. Working knowledge of enterprise HR technology and HRIS concepts, including workforce data, business processes, integrations, reporting, security, and handling sensitive employee information. Demonstrated experience using Agile and iterative development approaches, including rapid prototyping and experimentation, to reduce uncertainty and progressively deliver business value. Strong communication and facilitation skills, with the ability to explain complex technology to technical, business, and leadership audiences and drive discussions toward decisions and outcomes. Demonstrated ability to mentor others, share expertise, and increase technical capability beyond one's own individual contribution. Preferred Qualifications Experience working in People Technology, HR Technology, or HRIS within a complex global enterprise environment. Experience with enterprise architecture, API ecosystems, cloud services, integration platforms, RAG, vector search, observability, or AI evaluation frameworks. Experience with Workday HCM, Workday integrations, Workday APIs, Workday Orchestrate, Workday Extend, or comparable enterprise HR platforms and extension capabilities. Experience developing AI agents, multi-step agentic workflows, or enterprise orchestration solutions. Experience with Model Context Protocol (MCP) or comparable approaches for securely connecting AI models and agents with enterprise tools and information. Experience with AI-assisted software development and coding agents (e.g., Codex). Experience with enterprise service management and workflow platforms (e.g., ServiceNow). Experience with enterprise AI agent or conversational platforms (e.g., Moveworks). Experience with low-code application development and workflow automation platforms (e.g., Microsoft Power Apps and Power Automate). Experience applying security, privacy, responsible AI, data governance, monitoring, or evaluation controls to enterprise AI and automation solutions. Profile The successful candidate will: Be a boundary-spanning technical leader who connects People Technology priorities with capabilities and expertise across the organization and influences outcomes through credibility rather than formal authority. Maintain a strong bias for action and learning , using rapid experimentation and iterative delivery to create momentum and learn from evidence while applying appropriate rigor based on risk and complexity. Remain hands-on , moving comfortably between technical strategy and practical execution, including prototypes, solution design, architecture, and difficult technical problems. Build a practice, not a dependency , increasing the ability of others to identify opportunities and use emerging technologies rather than becoming the person who must personally own every innovative solution. Turn knowledge into influence and action through clear recommendations, white papers, presentations, prototypes, experimentation, and disciplined discussions that lead to decisions and delivery. Be technology curious, but not technology led , embracing AI, agents, Codex, MCP, APIs, orchestration, low-code platforms, and emerging technologies while beginning with the problem and desired outcome. Understand People Technology , recognizing the intersection of complex HR processes, sensitive workforce data, employee experience, integrations, controls, and global requirements. Be a multiplier , with impact demonstrated through both personal delivery and increased capability, productivity, innovation, and insight across PTS. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $169,400 — $254,000 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Espoo Workplace: Hybrid ROLE HIGHLIGHTS: - IT Engineer - Location: Espoo, Finland - Department: IT Service & Operations - Reports to: IT Support and Assets Lead - Employment type: Permanent - Workplace model: Hybrid - Employment is subject to applicable security screening (incl. SUPO, where required) WHY THIS ROLE MATTERS:   As an IT Engineer you will provide critical IT support and administration for our global workforce, ensuring operational continuity with a specialized focus on endpoint management, access control, and our audiovisual solutions. As a key member of our global IT team, your primary function is to support our worldwide operations. You will be responsible for ensuring the reliability of our daily IT systems, operating and maintaining our AV and meeting room solutions, and assisting users globally. You will have previous IT experience and be capable of handling a variety of technical challenges within our established systems. In this role, you will blend dedicated endpoint and Identity & Access Management (IAM) operations with broader support duties, ensuring smooth and secure workflows for our global workforce.   WHO WE ARE ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.   ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.   ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.   Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific. YOUR DAY-TO-DAY RESPONSIBILITIES   - Global IT Support: Serve as a central pillar of our global IT operations by handling and resolving daily support requests, troubleshooting access, endpoint, and secure communication issues for staff worldwide. - VIP & Executive Support: Act as a trusted point of contact for VIP and executive support requests, providing rapid response times and prioritized resolution to keep leadership productive and business-critical activities uninterrupted. - Maintain Secure Communications Uptime: Operate, support, and troubleshoot our secure communications platforms and associated endpoint configurations to ensure continuous, encrypted, and reliable communication for critical operations. - Meeting & AV Solutions: Operate, support, and troubleshoot our meeting room and audiovisual (AV) solutions to ensure reliable, high-quality collaboration for local and global meetings. - Endpoint & Lifecycle Operations: Execute device provisioning workflows, apply standard MDM configurations, and ensure patching compliance across our hardware fleet (Windows, macOS, Linux) using established procedures. - Identity & Access Management (IAM): Administer daily user access, SSO assignments, and permissions management for local and global operations, primarily utilizing Okta. - Site Documentation: Create and maintain clear operational documentation for secure communications procedures, MDM configurations, and common issue resolutions.   WHAT WE’RE LOOKING FOR Must haves: - Previous experience in a hands-on IT support, systems administration, or IT engineering role. - Solid troubleshooting skills across multiple operating systems, specifically Windows, macOS, and hands-on experience working with Linux environments, including command-line administration, configuration, and troubleshooting. - Practical experience operating modern endpoint management tools (e.g., Intune, Kandji, Workspace One, Puppet, Ansible). - Familiarity with identity and access management (IAM) platforms; specific experience with Okta is highly desirable. - Proven experience working with complex AV and meeting room solutions (e.g., Logitech, Microsoft Teams Rooms, Crestron, Q-SYS, Extron), including setup, support, and troubleshooting; experience with custom-built AV setups for large event spaces is highly appreciated. - Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, switching, VPNs) and experience troubleshooting secure network connectivity issues. - Experience working with an enterprise IT Service Desk ticketing system. - Ability to handle VIP support requests with urgency, discretion, and a strong service mindset, delivering speedy response times under pressure. - Ability to manage daily operational priorities and communicate technical concepts clearly to non-technical users.   Nice to haves: - Experience with ITSM tools such as Jira Service Management, ServiceNow, or Freshservice, including working to SLAs. - ITIL Foundation certification or a good understanding of ITIL practices (incident, request, and problem management). - Experience running onboarding and offboarding for new and departing employees, including hardware setup and account handover. - Hands-on experience with hardware troubleshooting, repairs, and managing IT asset inventory.   APPLICATION PROCESS - TA Screen (30 mins) - Interview with hiring manager (60mins) - Interview with Stakeholder team (30 min) WORKING AT ICEYE At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win. HOW WE WORK (OUR VALUES) Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. - See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins. BENEFITS Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.   OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.

Actively identify potential roadblocks and provide thoughtful, technical solutions. Run technical discovery processes to understand customer environments and potential technical landmines.

Location: Ireland, Dublin Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. We are looking for an experienced Senior Data Engineer to design, develop and operate trusted, scalable data solutions that power decision-making and transformation across Sony Interactive Entertainment (SIE). Working within Enterprise Data Engineering, you will build reusable data pipelines, integration services and curated data products for business domains including Finance, Supply Chain, IT Operations, People & Places, and Sales & Operations. You will partner with engineering, platform, product and business teams, take end-to-end ownership of complex solutions, and raise engineering standards through technical leadership and mentoring. You will help create reliable, governed and AI-ready enterprise data foundations. Responsibilities Design and deliver enterprise data solutions ·       Design, build, test and maintain robust batch and near-real-time data pipelines and ETL/ELT workflows across enterprise systems, APIs, SaaS platforms and cloud data environments. ·       Develop reusable, well-documented data models and domain-aligned data products, translating complex business logic into reliable engineering solutions. ·       Lead technical design for assigned initiatives, evaluate trade-offs, and ensure solutions are scalable, secure, maintainable and cost-effective. Own quality, reliability and operations ·       Own solutions throughout the engineering lifecycle, from requirements and design through deployment, monitoring, incident resolution and continuous improvement. ·       Implement automated testing, data validation, reconciliation, lineage, observability, alerting and operational runbooks. ·       Apply engineering practices including version control, code review, CI/CD, infrastructure automation and appropriate change controls; improve performance and platform efficiency. Provide technical leadership and collaborate ·       Mentor engineers, lead technical reviews and contribute to shared patterns, coding standards and communities of practice. ·       Partner with business stakeholders, architects, security, governance, analytics and platform teams to clarify requirements, dependencies and data ownership. ·       Proactively identify delivery risks, technical debt and cross-team dependencies; communicate progress, options and recommendations clearly. ·       Enable trusted data for analytics, planning, automation and AI use cases while respecting privacy, security and access controls. Skills and Qualifications ·       Typically 6+ years of professional data engineering or software engineering experience, including ownership of complex production data solutions. ·       Strong hands-on SQL and Python skills, with experience in distributed data processing using PySpark and/or Databricks. ·       Experience designing data pipelines and transformations using modern ETL/ELT tools and frameworks, such as dbt, Ab Initio or equivalent technologies. ·       Solid experience with cloud data platforms and warehouses, particularly Snowflake; knowledge of data modelling, dimensional design and data product principles. ·       Experience with orchestration, Git-based workflows, automated testing, CI/CD, monitoring and troubleshooting production data services. ·       Understanding of data security, access management, data quality, governance and regulatory considerations in enterprise environments. ·       Ability to influence technical decisions, mentor peers and communicate effectively with engineering and non-technical stakeholders. ·       Bachelor’s degree in a relevant discipline or equivalent practical experience. Desirable Experience ·       Enterprise integration experience with SAP S/4HANA, financial planning systems, supply chain applications, ServiceNow or HR platforms. ·       Experience with AWS services, APIs, event-driven integration and infrastructure as code. ·       Experience building reconciled financial data, master/reference data or enterprise operational data products. ·       Exposure to AI/ML data preparation, data observability, metadata management and modern data governance practices. ·       Experience working with globally distributed teams and supporting cross-functional transformation programmes. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. €87.800 — €131.800 EUR Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.