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Location: Belgrade, Serbia; Berlin, Germany; Limassol, Cyprus; Madrid, Spain; Munich, Germany; Paphos, Cyprus; Prague, Czech Republic; Warsaw, Poland; Yerevan, Armenia Are you driven to dig deep into runtime behavior, uncover complex failures, and ensure the foundation underlying millions of developer tools stays rock-solid? Do you understand that reliability at the runtime level directly impacts how developers experience their tools every single day? About JetBrains We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale. What you’ll do JetBrains Runtime (JBR) is our fork of OpenJDK, used to launch all IntelliJ-based IDEs. When runtime issues occur, they affect every developer relying on our products. This role exists to ensure JBR remains stable, performant, and reliable across platforms. You’ll take ownership of quality across JBR builds, working closely with the engineers building features like Java Chromium Embedded Framework (JCEF) and contributing to OpenJDK projects. You’ll influence how we triage, investigate, and resolve complex JVM issues, directly shaping the stability of the entire IntelliJ ecosystem. Day to day, you will: Analyze automated test results from regular builds to investigate Java runtime and test failures. Conduct thorough investigations into user-reported issues to ensure accurate triage. Analyze thread dumps and JVM crash logs to pinpoint deadlocks, freezes, and Event Dispatch Thread (EDT) responsiveness issues in the IDE. Communicate with developers to build a deep understanding of runtime architecture and ongoing changes. Collaborate with the support team to reproduce and resolve issues reported in public builds. Take ownership of JetBrains Runtime quality by identifying what needs to be fixed, keeping the tracker organized, and prioritizing quality tasks. What you’ll bring A focus on quality and deep technical investigation over quick surface fixes. Clear communication skills and comfort advocating for your perspective while remaining open to others. An ownership mindset, taking responsibility for keeping issues organized and moving forward. The curiosity to understand underlying systems and application architecture rather than treating tools as black boxes. What you’ll need A solid understanding of Java, AWT, Swing, and Java2D. Hands-on experience analyzing thread dumps, JVM crash logs, or memory issues using standard JDK diagnostic tools. The ability to read and understand tests using test frameworks like jtreg, JUnit, gtest, or ctest. Experience reproducing complex technical issues and working with issue trackers like YouTrack, Jira, or GitHub. Familiarity with macOS and Linux environments. What success looks like Success in this role means runtime issues are caught early, triaged effectively, and clear context is provided to developers so fixes happen swiftly. You’ll have established a clear view of JBR quality, unblocked internal teams, and improved overall IDE stability for millions of users. Why join JetBrains? Strong base salary. We offer competitive pay that reflects your skills and experience. Flexible work location. Enjoy the freedom to work from home or from the office. Remote work. Spend up to 30 days per year working remotely from abroad. Extra time off. More days to relax, recharge, and do the things you love. Medical insurance allowance. Enjoy peace of mind for you and your family Learning and development opportunities. Access to conferences, courses, and language classes. Relocation support. We help make your move as smooth and stress-free as possible. Language classes. Pick up the local language or sharpen your English skills. Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays. Mental health support. To help you feel your best, we provide easy access to professional mental health services. Sports benefit. Enjoy an on-site gym or sports club stipend. Internal events. Join company-wide celebrations and team gatherings. *Some benefits may vary depending on location. #LI-DNI We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

Location: Jakarta, Jakarta, Indonesia Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. LEAP Program Description Global Solutions Ventures (GSV) – a joint-venture partnership between ZemiTek, LLC and Dexis Consulting Group – is implementing the Long-term Exceptional Technical Assistance Project (LEAP Global), a mechanism originally used by USAID to battle against infectious diseases such as malaria, HIV/AIDS, tuberculosis, neglected tropical diseases, and pandemic influenza. As of July 1, 2025, LEAP Global transitioned to the U.S. Department of State (DOS). This initiative aims to address the complex human resource challenges faced by national infectious disease programs in the USA-supported countries. The intervention of this project is to hire and embed technical expert advisors and subject matter experts within government entities. By directly embedding the technical expertise within the national programs, LEAP provides long-term, sustainable lifesaving support to empower host governments to lead and manage key aspects of their infectious disease portfolios and improve coordination between the U.S. Government and the host country. About the Position The Senior Global Health Security (GHS) Epidemiology Advisor will support the U.S. Embassy Jakarta ECON Health Unit in carrying out life-saving humanitarian assistance (LHA) service delivery in full alignment with the new Presidential Executive Order (EO) directives and advancing Global Health Security initiatives in Indonesia. The Senior Advisor will provide strategic technical advice to support and strengthen USG and Ministry of Health (MoH) systems for detecting and responding to infectious disease threats and pandemic preparedness, with particular emphasis on epidemiology, disease surveillance, and outbreak response. The Senior Advisor will also develop action plans for zoonotic control and public health threats. The Senior Advisor will work remotely with occasional on-sites presence at the Ministry of Health or selected events and will collaborate with GHS implementers and other stakeholders. The Senior Advisor will work closely with the MOH Zoonotic Team Leader and U.S. Embassy Jakarta ECON Health Unit points of contact, who will provide supervision, guidance, and collaborative oversight. Responsibilities Provide high-level technical guidance on epidemiological methods, surveillance systems, risk communications, and outbreak investigations to support evidence-based decision making. Lead the design, assessment and recommendations for the implementing and evaluating zoonotic disease surveillance and early warning systems. Lead the drafting and development of One Health guidelines focusing on zoonotic prevention and control as part of the pandemic preparedness plan, in collaboration with the MoH. Analyze epidemiological data to inform evidence-based decision-making and policy development relevant to zoonotic diseases prevention and response and One Health data systems. Mentor and build capacity of national and sub-national epidemiology teams. Participate in the coordination and responses to infectious disease outbreaks and other public health emergencies when needed. Contribute to technical reports, publications, and strategic documents. Collaborate with partners and stakeholders to align strategies and avoid duplication of efforts. Participate in regular bi-weekly coordination meetings with U.S. Embassy Jakarta ECON Health Unit to review progress, discuss activities, and address emerging issues. Reporting Submit a detailed monthly report to the U.S. Embassy Jakarta ECON Health Unit by the 5th day of the following month. Submit weekly progress updates with key successes to the U.S. Embassy Jakarta ECON Health Unit and participate in weekly calls. Qualifications Advanced degree (Master or PhD) in Epidemiology, Public Health, or a related field. Minimum of fifteen (15) years of proven experience in applied epidemiology and global health with published materials and international experiences (candidates must specify and provide links to their publications for verification) . Advanced expertise in applied epidemiology, strong analytical skills, and the ability to work collaboratively with governments, international partners, and multidisciplinary teams in complex environments. Demonstrated experience in outbreak investigation and emergency response. Strong knowledge of global health security principles and frameworks. Experience working with government health systems and international organizations. Excellent data analysis skills and proficiency in epidemiological software (e.g., R, Stata, SAS, or similar). Strong communication and interpersonal skills, including experience working in multicultural settings. Advanced understanding of zoonotic diseases, and emerging infectious diseases. Prior experience in writing MOH guidelines and providing high level technical guidance to MOH leadership are highly desirable. Previous leadership or advisory role in large-scale public health programs. Familiarity with USG GHS programs, global GHS framework and platforms such as IHR JEE, the Pandemic Fund. Experience working with international donor mechanisms and reporting requirements such as Global Fund, DFAT, World Bank, or other GHS mechanisms are highly desirable, as the candidate will support the implementation of the GHS portfolio. Professional proficiency in spoken and written Bahasa Indonesia is required. Fluency in English (written and verbal) with minimum edits are required. Work authorization in Indonesia required. Core Competencies Strategic thinking and problem-solving Leadership and team development Cross-cultural communication Adaptability in dynamic and high-pressure environments Strong ethical standards and professionalism Benefits Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for full-time, US-based positions only. These benefits include: Medical and prescription drug coverage: A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents. Dental insurance: Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits. Company-paid vision insurance: Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis. Employer-funded health reimbursement arrangement (HRA): Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses. Company-paid life and disability insurance: Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage. Optional supplemental insurance: Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents. Employee Assistance Program (EAP): Company-paid access to confidential counseling and legal and financial support resources for employees and their families. Health and wellness resources: Virtual care, behavioral health resources, and wellness programs available through the medical plan. Benefits assistance: Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center. Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.

Location: United Kingdom, London Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Role overview: SIE aims to support PlayStation as the Best Place to Play and Work by improving global collaboration through IT systems. The SIE IT – IT Foundational Services department implements, enhances and supports products and services that underpin PlayStation’s business operations. COUPA is a strategic solution in this space, and the platform currently comprises SAP S/4HANA, BW, IBP and COUPA. We are looking for an experienced and hands-on COUPA Technical/Functional Lead to drive, manage and support the delivery of technical solutions to ensure that the platform continues to meet the needs of SIE globally. What you will be doing: Lead the design and development of new architecture and major functional upgrades released by COUPA for the most advanced capabilities of the COUPA Platform. Build solid expertise of the entire COUPA application suite and leverage this knowledge to better design application and data frameworks for SIE. Adhere to COUPA iterative development processes to deliver concrete value each release while driving longer-term technical vision. Act as the sounding board for architecture standards and patterns, with a demonstrated passion for advocating their accurate usage and excellent communication skills (written and verbal). Participate in defect analysis for maintenance releases to ensure robust functional resolution to customer-facing issues. Own the prioritization, management, and reporting of progress against identified Finance initiatives. Work closely with the SAP and MuleSoft team to define requirements for E2E flow. Validate the approach for delivery of system changes to ensure accurate testing and documentation is completed. Contribute to interface design and coordinate and assist with integration testing as required. As required, work closely with internal and third-party technical teams to analyze, troubleshoot, and resolve production issues across the SAP platform. What we are looking for: At PlayStation, we are motivated by the goal of maintaining PlayStation as the top destination for gaming and employment. This motivation is rooted in our core values: we are seeking individuals to join us who are enthusiastic, innovative, and have a collaborative approach. These values and behaviors are evident throughout your previous experience: Proven hands-on experience of COUPA configurations and administration, with a skilled understanding of underlying SAP financial table structures and data elements. Working successfully across the full lifecycle of technology-enabled change: from requirements definition through solution design, build, testing to transition to live operation. Sound understanding of the following areas: COUPA and COUPA marketplace products SAP S4/HANA Analytics and Reporting through SAP/COUPA platforms Purchasing and their key integration points with Finance functional areas Working effectively with offshore/near shore service providers. Collaborating with a diverse range of collaborators and audiences within a matrix organization. Skilled at influencing and negotiation, at ease interacting with senior collaborators and open to questioning them with logical arguments. Excellent written, verbal, social, and decision-making skills. Self-motivated, highly organized, working well under pressure, remaining focused and calm in the face of distractions and changing priorities. Strong analytical and problem-solving skills. Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Hyderabad, India Workplace: Hybrid WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE Build AI-powered developer experience that makes engineers enabled. You’ll join our Developer Experience team, united by the mission of “Engineers can do their work quickly, easily, comfortably, and safely.” You’ll be part of a team spanning the US and India that turns ambiguous goals into shippable projects that meaningfully improve developer throughput and reliability. Your team owns AI experiences, remote and local dev environments, builds and CI, deploys, testing, and verification. You’ll work on a relatively broad scope within a well-resourced team. This role is based in Hyderabad, India. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. WHAT YOU'LL ACHIEVE - You build an AI harness to auto-resolve bugs reported for the Notion app. This is high-leverage work for the engineering org and requires solid engineering to improve resolution accuracy. - You improve CI and build reliability so engineers get early feedback when changes break CI. We’re committed to a 5-minute CI time and are already on track. - You improve developer features for our in-house, AI-first remote development environments - helping shape the future of software engineering. - You execute a shared roadmap with our US engineering team to increase developer satisfaction and enablement, informed by our DevEx survey. - You collaborate with engineers across the company to deliver an industry-leading developer experience, working deeply with tools like the TypeScript language server, lint tooling, and the Notion CLI to improve developers’ day-to-day experience. SKILLS YOU'LL NEED TO BRING - Over 10 years of experience with strong software engineering fundamentals and a track record of turning ambiguous goals into well-scoped, shippable milestones. - Leadership: Can create technical roadmap and has a strong ability to plan and execute very large projects. Motivate the team for the goal. - Enjoys learning new technologies and has demonstrated innovation through past work. - Thrive in ambiguity and can solve business problems through technology. - Ownership: Demonstrates strong ownership and accountability for the success of the project and the team. - Collaboration: Demonstrates strong communication and collaboration skills. Able to partner with cross-functional teams and engineering teams across time zones. - Experience building or operating developer tooling (CI/CD, infrastructure workflows, internal platforms) with a focus on reliability, observability, and developer trust. - Comfortable with creating with AI agents and hardening them: defining guardrails, adding evaluation/testing, and iterating based on real workflow feedback. - Comfortable with creating with agentic workflows: pros-cons of code based orchestration; cost analysis; scalability issues; very long running workflows; verification/ralph loops. - Systems-level debugging and performance thinking; you can identify bottlenecks, choose pragmatic fixes, and avoid accidental complexity. - Ability to multiply the team: clear written communication, high-quality reviews, and coaching/mentoring that helps others ship faster and better. - Some knowledge about building AI harness would be additive - tool building; context harness. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21 #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Location: Worldwide Workplace: hybrid Guest Service Supervisor Reports to : Guest Service Manager   Responsibilities : ·       Front Desk Operations: Supervise the Front Desk team and Bell staff. Ensure smooth operations during peak hours, coordinate room assignments, monitor room availability, and assist with guest check-in and check-out processes. ·       Guest Services Operations: Provide exceptional customer service to guests, ensuring their needs and requests are handled promptly and professionally. Strive to create a welcoming and positive atmosphere for guests throughout their stay. ·       Front Desk Supervision: Support and guide the Front Desk team, providing training, feedback, and performance evaluations to enhance their skills and optimize their performance. Foster a positive and collaborative work environment. ·       Guest Relations: Foster positive relationships with guests and maintain open lines of communication with guests to ensure their satisfaction and build positive relationships. ·       Training and Development: Participate in training sessions to enhance skills and knowledge of front office operations, guest services and ship policies. Stay updated on industry trends and best practices. ·       Administrative Tasks: Assist in managing administrative functions, such as maintaining guest records, reports, and departmental expenses. Ensure accuracy in reporting, adherence to policies and procedures, and timely completion of tasks. ·       Safety and Security: Adhere to ship safety protocols and emergency procedures within the front office department. Monitor security measures and promptly report any incidents or concerns. ·       Communication and Collaboration: Foster effective communication and collaboration with other vessel departments, including housekeeping, food and beverage, and deck & engine, to ensure seamless guest experiences and resolve operational issues.   Profile : ·       Previous experience in a leadership Front Office role, preferably in a luxury ship and luxury hotel setting; ·       Proficiency in English and Arabic is essential, with excellent verbal and written communication skills for guest interaction. Any additional languages is a plus; ·       Experience in other cruise vessels of similar size (15000 GT/3400 pax) is a plus; ·       Proven leadership and supervisory skills, with the ability to motivate and develop a team; ·       Strong organizational and multitasking abilities with exceptional attention to detail; ·       Problem-solving skills and the ability to handle guest complaints and concerns with professionalism and empathy; ·       Familiarity with front office operations, shipboard property management systems, and front office software’s, including Otalio and MXP is a plus; ·       Ability to work in a dynamic and fast-paced, 24/7 operational environment, including weekends and holidays; ·       Understanding of shipboard safety and security protocols and the ability to ensure compliance.   Length of contract : 4 months on / 2 months off   Embarkation as soon as possible

Location: Reading, United Kingdom Job Description P.I. Works is the first company in the world to automate the management of a commercial 5G network. Our automated network management products and services empower mobile operators to accelerate network transformation and to drive network quality and efficiency on the path to 5G. These solutions have been deployed across more than 87 mobile operators in 60 countries around the world. Our success is built by our people that strive for excellence and deliver great value to our customers. At the core of our success are a culture built on integrity, trust, and respect. We are looking for a Network Data Solutions Delivery Engineer to perform mobile network product delivery projects, with a focus on next-generation optimization techniques using our Network Automation Solutions. This role involves active daily works and engagement with customers and internal teams, with ownership of project deliverables. This is an in-office position based in Reading/Newbury . Responsibilities: Work closely with customer mobile network teams on network performance monitoring, analysis, and reporting. Provide onsite and remote support to the customer, and channel field feedback to the product, integration, and support teams. Build custom dashboards and automated reports covering key network and business KPIs across multiple use cases. Participate in technical meetings, monitor product performance, and track customer requirements. Prepare and issue technical guidelines and the findings of technical studies. Prepare and issue both engineering-level and executive-level reports. Required Qualifications: Understanding of telecom domain KPIs and parameters across Radio, Core, and Transmission. Previous experience at Vodafone UK or Three UK within Service Assurance or Quality Reporting functions is a plus. Strong SQL skills, including the ability to write complex queries, plus understanding of data mediation platforms. Experience administering or as a power user of umbrella performance management or service assurance products (e.g., Optima/Helix, PrOptima, PRS, Eniq) is a plus. Excellent customer-facing communication skills, both verbal and written. Experience with OEM vendor EMS/OSS systems, including managed objects, parameters, and measurements is a plus. Experience with reporting and BI tools (e.g., Power BI, Tableau, QlikView) is a plus. UK residency and the right to work in the UK.

Location: Cairo, Egypt; Riyadh, Saudi Arabia; Dubai, United Arab Emirates; Tallinn, Estonia; India Muller's Solutions is seeking a highly skilled Integration/Infrastructure Specialist (MID Server, GCP, SSO) to join our team and support enterprise integration and infrastructure initiatives within the ServiceNow ecosystem. The ideal candidate will possess strong expertise in ServiceNow integrations, MID Server administration, Google Cloud Platform (GCP), and Single Sign-On (SSO) technologies to ensure secure, reliable, and scalable platform connectivity. Key Responsibilities: Design, implement, and maintain integrations between ServiceNow and external systems. Install, configure, upgrade, and troubleshoot ServiceNow MID Servers. Monitor and ensure the health, performance, and availability of MID Servers across environments. Design and support secure authentication and authorization mechanisms, including SSO implementations. Configure and maintain identity federation solutions using SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and LDAP/Active Directory. Develop and maintain integrations using REST, SOAP APIs, Integration Hub, and other middleware technologies. Collaborate with infrastructure, security, and application teams to ensure seamless connectivity and data exchange. Support ServiceNow Discovery, Orchestration, and Cloud integrations utilizing MID Servers. Manage and support integrations with Google Cloud Platform (GCP) services. Troubleshoot integration and infrastructure-related issues and perform root cause analysis. Ensure compliance with security, governance, and infrastructure standards. Create and maintain technical documentation, architecture diagrams, and operational procedures. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in integration and infrastructure support within enterprise environments. Hands-on experience with ServiceNow MID Server installation, configuration, and administration. Strong knowledge of Google Cloud Platform (GCP) services and infrastructure. Experience implementing and supporting Single Sign-On (SSO) solutions using SAML, OAuth, and OIDC. Strong understanding of networking concepts, including DNS, firewalls, proxies, SSL/TLS, and load balancers. Experience developing and troubleshooting REST and SOAP API integrations. Experience with LDAP, Active Directory, and identity management solutions. Knowledge of scripting languages such as JavaScript, PowerShell, Python, or Shell scripting. Strong analytical, troubleshooting, and problem-solving skills. Preferred Qualifications: ServiceNow Certified System Administrator (CSA). Experience with ServiceNow Integration Hub and Discovery. Google Cloud certifications (e.g., Associate Cloud Engineer, Professional Cloud Architect) are a plus. Experience with cloud security and identity/access management concepts. Familiarity with DevOps and CI/CD practices. Experience working in Agile/Scrum environments. Key Skills: ServiceNow MID Server Google Cloud Platform (GCP) Single Sign-On (SSO) SAML 2.0, OAuth 2.0, OpenID Connect (OIDC) REST/SOAP APIs Integration Hub LDAP & Active Directory Networking & Security Troubleshooting & Root Cause Analysis ServiceNow Discovery & Orchestration

Location: Cairo, Egypt; New Delhi, India; Dubai, United Arab Emirates; Tallinn, Estonia; Riyadh, Saudi Arabia Muller's Solutions is seeking a highly skilled ServiceNow Developer (Remediation & Testing) to join our team and support ServiceNow transformation, remediation, and testing initiatives. The ideal candidate will have hands-on experience in ServiceNow development, platform remediation activities, defect resolution, and testing to ensure the stability, quality, and performance of the ServiceNow platform. Key Responsibilities: Perform remediation activities on existing ServiceNow implementations, including fixing defects, resolving technical issues, and optimizing configurations. Develop, customize, and maintain ServiceNow applications, workflows, and integrations. Analyze and remediate issues arising from platform upgrades, migrations, or new implementations. Design, execute, and support functional, integration, regression, and user acceptance testing (UAT). Identify, troubleshoot, and resolve application defects and performance issues. Collaborate with business stakeholders, developers, and QA teams to gather requirements and validate solutions. Develop and maintain test plans, test cases, and test scripts. Support ServiceNow upgrade testing and ensure compatibility with new releases. Perform root cause analysis and implement corrective actions for recurring issues. Ensure adherence to ServiceNow development best practices and governance standards. Prepare technical documentation and provide knowledge transfer to support teams. Requirements Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 4+ years of hands-on experience in ServiceNow development and administration. Strong experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer. Experience with remediation activities, defect fixing, and troubleshooting within the ServiceNow platform. Hands-on experience in testing methodologies, including functional, integration, regression, and UAT testing. Experience with ServiceNow upgrades and release testing. Knowledge of JavaScript, REST/SOAP APIs, and integration technologies. Familiarity with Agile/Scrum methodologies. Strong analytical and problem-solving skills. Excellent communication and collaboration skills. Preferred Qualifications: ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD). Experience with ITSM, ITOM, HRSD, or CSM modules. Experience with automated testing tools such as ATF (Automated Test Framework) within ServiceNow. Previous experience in large-scale ServiceNow implementation or transformation projects. Key Skills: ServiceNow Development Remediation & Defect Resolution Testing & Quality Assurance ServiceNow ATF JavaScript REST/SOAP APIs Flow Designer Upgrade Testing Troubleshooting & Root Cause Analysis Agile/Scrum

Location: Dubai, United Arab Emirates; Riyadh, Saudi Arabia; New Delhi, India; Cairo, Egypt; Tallinn, Estonia Muller's Solutions is seeking a Technical Lead specializing in Data Migration, Testing, and Quality Execution to lead migration activities and ensure the successful delivery of high-quality solutions on the Skadina platform. The ideal candidate will oversee data migration strategies, testing activities, and quality assurance processes while ensuring smooth implementation and data integrity throughout the project lifecycle. Key Responsibilities: Lead end-to-end data migration activities, including planning, mapping, transformation, validation, and reconciliation. Define and execute data migration strategies and methodologies for Skadina implementations. Oversee functional, integration, system, regression, and User Acceptance Testing (UAT) activities. Ensure data quality, integrity, and consistency throughout migration and deployment phases. Develop and review test plans, test cases, test scripts, and quality metrics. Coordinate defect management, issue resolution, and root cause analysis activities. Collaborate with architects, business analysts, developers, and business stakeholders to ensure successful project delivery. Support cutover planning, deployment activities, and post-go-live stabilization. Monitor project quality standards and ensure compliance with established processes and best practices. Provide technical leadership and mentorship to project teams during migration and testing phases. Prepare and maintain technical documentation, migration plans, and testing reports. Benefits Key Responsibilities: Lead end-to-end data migration activities, including planning, mapping, transformation, validation, and reconciliation. Define and execute data migration strategies and methodologies for Skadina implementations. Oversee functional, integration, system, regression, and User Acceptance Testing (UAT) activities. Ensure data quality, integrity, and consistency throughout migration and deployment phases. Develop and review test plans, test cases, test scripts, and quality metrics. Coordinate defect management, issue resolution, and root cause analysis activities. Collaborate with architects, business analysts, developers, and business stakeholders to ensure successful project delivery. Support cutover planning, deployment activities, and post-go-live stabilization. Monitor project quality standards and ensure compliance with established processes and best practices. Provide technical leadership and mentorship to project teams during migration and testing phases. Prepare and maintain technical documentation, migration plans, and testing reports. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field. Minimum 8+ years of experience in enterprise application implementation, with significant experience in data migration and testing. Proven hands-on experience with the Skadina platform . Strong experience in data migration, ETL processes, data mapping, and data validation. Experience leading testing activities, including SIT, UAT, regression, and performance testing. Strong understanding of software quality assurance methodologies and defect management processes. Experience with test management and defect tracking tools. Excellent analytical, troubleshooting, and problem-solving skills. Strong communication and stakeholder management skills. Experience working in Agile/Scrum environments. Preferred Qualifications: Experience in large-scale digital transformation or migration projects. Experience in government or public sector projects is highly preferred. Knowledge of data governance and data quality frameworks. Experience with automation testing tools and quality assurance frameworks. Key Skills: Skadina Platform Data Migration & ETL Testing & Quality Assurance Data Validation & Reconciliation UAT, SIT & Regression Testing Defect Management Technical Leadership Root Cause Analysis Stakeholder Management Agile/Scrum Methodologies

Location: Cairo, Egypt; New Delhi, India; Riyadh, Saudi Arabia; Tallinn, Estonia; Dubai, United Arab Emirates Muller's Solutions is seeking a highly skilled Skadina Technical Lead to lead development activities and ensure the successful delivery of digital solutions built on the Skadina platform. The ideal candidate will provide technical leadership, mentor development teams, and ensure adherence to coding and quality standards. Key Responsibilities: Lead the design, development, and implementation of solutions on the Skadina platform. Provide technical leadership and mentorship to development teams. Translate business requirements into technical solutions. Review code and ensure adherence to development standards and best practices. Coordinate with architects, business analysts, and QA teams to ensure successful delivery. Support system integration, testing, deployment, and post-production activities. Troubleshoot and resolve complex technical issues. Ensure application performance, security, and scalability. Prepare technical documentation and knowledge transfer materials. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum 8+ years of software development experience, including leadership responsibilities. Proven hands-on experience with the Skadina platform . Strong experience in software development, system integration, and API development. Experience leading technical teams in enterprise environments. Excellent problem-solving and communication skills. Experience with Agile/Scrum methodologies is preferred.

Location: Athens, Greece D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value. We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Athens. Tasks and Responsibilities Provide first and second level IT support (hardware, software, mobile devices, and peripherals) Act as the primary onsite point of contact for end-user IT issues Troubleshoot incidents and service requests via ticketing system (ServiceNow) Deliver prompt and professional user support (desk-side and remote) Document all activities and resolutions accurately in the ticketing system Support IT onboarding for new employees (equipment setup, user guidance) Maintain and contribute to knowledge base documentation Support continuous service improvement initiatives Requirements Fluent English and Greek (written and spoken) Minimum 2+ years of experience in IT support / onsite support role Strong troubleshooting skills in Windows environment and standard IT tools Experience with ticketing systems (e.g., ServiceNow) Excellent communication and customer-oriented mindset Ability to work independently in an onsite client environment Well-organized, reliable, and detail-oriented Experience in regulated environments (e.g., GxP) is a plus Ability to provide a clean criminal record extract (not older than 3 months) Benefits Broad range of tasks and responsibilities Friendly and international working environment Professional development opportunities Referral program (“Fishing for Friends”) Company-sponsored events Is IT in your DNA? Join us and help deliver IT where it counts.

Location: Poland; Georgia; Serbia; Bulgaria We are looking for a Senior Full Stack Engineer who is comfortable working on high-load, distributed systems and making architectural decisions, not just implementing tasks. At MMDSmart, you will work on a CPaaS/CCaaS platform handling messaging and voice communication at scale. This is not a typical CRUD product: you’ll deal with real-time flows, external integrations, billing complexity, and systems where design mistakes surface quickly in production. You will be expected to take ownership from design to delivery and challenge assumptions when needed. Since 2007, MMDSmart has been a leading supplier in cloud-based business communications , delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions . These empower our clients to communicate more effectively with their customers. Don’t miss this chance to excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated. Requirements What will you do at MMDSmart? Design and implement new platform capabilities across backend and frontend (not just “features” but system-level improvements); Contribute to architecture decisions in a microservices environment (Go-based services, event-driven patterns, APIs); Build and evolve React-based interfaces used by enterprise customers and internal teams; Work on integrations with external vendors (messaging providers, voice, billing systems); Investigate production issues in a high-scale environment and drive them to resolution—not just patch them; Participate in technical discussions, trade-off analysis, and system design reviews; Occasionally lead initiatives or own a domain end-to-end. You are a perfect match if you have: 4+ years of real production experience as a Full Stack Engineer; Strong backend expertise with Go (3+ years), not just syntax, but concurrency, performance, and system design; Solid frontend experience with React + TypeScript (2+ years); Experience building or maintaining distributed systems / microservices; Good understanding of data modeling (SQL + NoSQL) and when to use each; Ability to debug complex issues across services (not limited to your own code); Comfortable working in an environment where requirements evolve and not everything is predefined. Will be a plus: Experience with real-time systems, messaging, or telecom domains; Familiarity with event streaming (Kafka or similar); Experience with cloud platforms (GCP preferred); Exposure to billing systems or high-throughput APIs. What you get: Work on systems that actually operate at scale and have real business impact; A team where senior engineers are expected to influence architecture, not just execute; Remote work. Benefits Why do talents choose and stay at MMDSmart? Embrace the opportunity to work in a company that cares about: Your Wellness: Access to mental health programs, comprehensive medical insurance, and a sports card*. Your Happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts. Your Development: Benefit from free educational events & courses, and English classes with native speakers. Your Career: Focus on your professional development in a supportive environment. Work-Life Balance: Choose your working format - remote, office-based, or hybrid and engage in team-building activities. Think this role's got your name on it? Go ahead and apply, we'd love to see what you've got! Equal-Opportunity Employment We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. *Medical Insurance and Sport Card perks are available for employees located in Bulgaria.

About the team The Technical Success team ensures safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises, acting as trusted advisors to maximize value from models and products. The Ecosystem team builds and scales third-party integrations around ChatGPT and Codex, working across product, engineering, partnerships, safety, legal, policy, and go-to-market to create useful, trustworthy, and technically sound integrations. About the role The Applied Deployment Engineer will build and deepen ChatGPT integrations with third-party messaging platforms, focusing initially on partner work and future opportunities with other messaging apps globally. This hands-on, partner-facing engineering role involves working closely with external product and engineering teams to improve integrations, expand capabilities like image generation, increase retention, and translate partner needs into OpenAI’s product and engineering roadmap. The role requires daily coding, making changes across platform or monorepo surfaces, and balancing technical discovery, product tradeoffs, prototyping, debugging, and executive communication. It suits a product-minded engineer with excellent communication skills, sound technical judgment, and ability to work across cultures, time zones, and organizations. The role is based in the San Francisco office with a hybrid work model (3 days in office per week) and relocation assistance. Responsibilities — Partner with messenger app product and engineering teams to design ChatGPT-powered experiences fitting chat, group, contact, and app-tab surfaces. — Deepen existing partner integrations focusing on user experience, retention, reliability, and features. — Build prototypes, integration guides, reference flows, and launch checklists to help partners move from concept to production. — Debug API, latency, authentication, quota, quality, and user-experience issues across partner and OpenAI systems. — Translate privacy, trust, login, and data-handling requirements into clear technical constraints and implementation plans. — Collaborate with product, engineering, design, partnerships, legal, policy, and support teams to ensure reliable, scalable, and maintainable partner launches. — Capture repeatable patterns from messenger integrations and create reusable playbooks for future partners. — Travel periodically to meet international partners during key integration, launch, and post-launch milestones. Requirements — Strong software engineering background with daily coding enjoyment. — Experience building or deploying API integrations with external partners, understanding client, backend, auth, privacy, reliability, and UX constraints. — Strong product sense and design judgment for consumer-facing experiences. — Ability to concretize ambiguous product ideas without over-specifying partner internals. — Clear communication with engineers, product leaders, executives, and business stakeholders. — Comfortable debugging distributed systems and narrowing performance or reliability issues into actionable hypotheses. — Deep care about user trust, privacy, and product quality, especially in sensitive communication contexts. — Ability to balance urgency with judgment and maintain launch momentum without skipping important details. Preferred qualifications — Experience with B2C consumer, social, or messaging products. — Experience working with international partners or in cross-cultural product and engineering environments. — Familiarity with OAuth/login flows, API rate limits, webviews, mobile release cycles, and partner launch operations. — Experience with AI product launches, developer platforms, or API-first products. — Prior customer-facing or partner-facing engineering experience, especially in startups or smaller companies. — Ability to collaborate across APAC time zones and travel internationally quarterly, sometimes for up to two weeks around major launch milestones. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring general-purpose AI benefits all humanity, pushing AI capabilities boundaries and safely deploying them through products. The company values diverse perspectives and is an equal opportunity employer, complying with applicable laws and policies regarding background checks and fair chance employment.

Location: Rishon Lezion, Israel; Tel Aviv, Israel; Jerusalem, Israel Workplace: on-site At TechBiz Global, we are providing recruitment services to our TOP clients from our portfolio. We’re looking for an experienced and energetic Performance Manager / Media Buyer to grow our client’s performance advertising activity. You’ll be responsible for onboarding new performance advertisers and affiliates, managing active campaigns, signing IOs, optimizing traffic sources, and promoting offers internally to media buying and publisher teams. This is a high-impact, hands-on role for someone who understands affiliate marketing dynamics, works fast, and can grow accounts while keeping performance goals in check. Key Responsibilities: Advertiser Onboarding & Account Growth Handle full-cycle onboarding for performance advertisers and affiliate partners Sign insertion orders (IOs), review offer terms, payouts, caps, and tracking setup Ensure proper tracking (S2S/Postback or pixel) and attribution Media Buying & Optimization Pull offers and onboard traffic sources that best match vertical, geo, and KPI Launch and monitor campaigns via EZmob’s internal tools Analyze KPIs (e.g., CR, EPC, ROI, CPA) to optimize performance Communication & Reporting Act as point-of-contact for assigned advertisers and affiliates Provide daily/weekly reporting and recommendations to clients Help troubleshoot postback issues or underperforming traffic flows 2+ years in a performance marketing (Advertiser/Affiliate Manager, Account Manager, Media Buyer, etc.) Experience signing and managing IOs, tracking postbacks, managing payouts, and running campaigns on CPA/CPL/CPI models Strong understanding of affiliate landscape Strong data skills Excellent communication, multitasking, and relationship-building skills Fluent in English (written and spoken); additional languages a plus Bonus Points for Experience With: Platforms: Tracking / BI / Affiliate Programs / Ad Networks Google Ads / Meta Certification and past experience in direct media buying What We Offer: Competitive base salary + performance-based bonuses Opportunity to build a team and business unit from the ground up. Fast-track growth in a company that’s scaling globally Exposure to top-tier partners and high-volume campaigns

Location: Hong Kong Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. How you'll make an impact - Provide technical support to merchants during their implementation of Checkout.com http://Checkout.com payment processing technology - Answer all merchants’ integration related questions, including but not limited to configuration, debugging, documentation, testing, go-live support, and post-live support - Manage incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents) - Collaborate and partner with internal teams such as Sales Engineer, Technical Account Manager, Sales, Account Managers, Merchant Configuration, and Merchant Care, to resolve issues during customer trials, integrations, or post-implementation support - Interact with the Product teams to pinpoint improvement ideas - Advise Manager on issues which impact customer satisfaction and provide recommendations for appropriate actions - Ability to multitask with multiple projects and integrations of customers - Maintain/update existing libraries/plugins used in integrations Qualifications What we’re looking for - Up to 3 years of development or technical support experience in a Tech/FinTech company - Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology) is desirable or equivalent practical experience in internet technologies and technical processes. - Have payments, solutioning, and service experience would be advantageous - Understanding of API, REST, webhooks and logs is required - Strong coding skills in at least one of these languages: Java, Javascripts, PHP, Python, Go, C# - Experience with Node.js, React is a plus - Knowledge in iOS/Android is a plus - Excellent communication skills, ability to build and maintain strong relationships with internal and external parties - Ability to work in a customer-focused and target-driven environment - Good in speaking and writing in English and Chinese (Cantonese & Mandarin) Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Are you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now! Tickmill is looking to hire an English and Arabic Speaking Client Services Officer to join our Client Services team! About Tickmill. Tickmill is an award-winning, multi-regulated broker offering access to a broad range of asset classes, including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies, and Bonds, as well as Exchange Traded Derivatives like Futures & Options). Founded in 2014, the Tickmill Group employs over 330 professionals across offices in London, Cyprus, Poland, Estonia, Seychelles and several other locations worldwide. Our culture is built on trust, transparency, and high standards. We bring together ambitious professionals who are looking for an environment that supports them to dominate in their fields. Our diverse, multilingual teams are focused on innovation, delivering bold excellence, and raising the bar wherever we can. We offer competitive benefits packages, frequent team initiatives, and opportunities for professional growth. Join the Tigers! What the job looks like? The Client Services Officer will have the opportunity to: Provide professional support to clients via phone, email, live chat, and other communication channels. Assist clients with account opening, verification, deposits, withdrawals, and general account-related inquiries. Resolve issues related to trading platforms, account management, trade execution, and technical functionality. Build and maintain strong client relationships through proactive communication and ongoing support. Identify client needs and provide tailored solutions to enhance satisfaction and retention. Educate clients on the company's products, trading platforms, tools, and available resources. Ensure all client interactions are handled in accordance with company policies and regulatory requirements. What will you need to be able to do the job? At least 1 year of experience in a Customer Support or Sales role within a regulated financial services company. Fluent in Arabic and English, both written and spoken. College or University degree. Strong attention to detail, organizational, and communication skills. Good knowledge of Microsoft Office applications. High level of professionalism, strong work ethic, self-motivation, and team spirit. Positive, can-do attitude. Flexibility to work on public holidays. Availability to work the evening shifts only (15:00 - 23:00 Dubai Time Zone). Will be considered as an advantage: Any additional language will be considered as an advantage. Deep understanding and experience with financial products and ETDs such as Futures & Options. By joining us, you can expect: Unique Opportunity for a career in a global, fast-growing company. Attractive remuneration package based on qualifications and experience. Opportunities to learn and grow through our “Employee Training & Development program”. Birthday and Loyalty benefits. What to expect from our recruitment process: First interview with hiring managers or an HR call Task Assessment Final interview with top management Make your next Career step and apply NOW! * Due to the great number of applications, we receive for each of our open vacancies, we are unable to respond on an individual basis

Location: Al Jubail, Saudi Arabia; Al Khobar, Saudi Arabia Eram Talent, a division of ERAM Group, is seeking a skilled Control Room Operator to join our team in the Oil & Energy industry. As an independent Talent Acquisition Consultancy, Eram Talent is dedicated to providing outstanding recruitment solutions that satisfy the needs of our clients. With a global reach and network, we specialize in attracting high-potential professionals with sophisticated skills from various industries, including Oil & Gas, Petroleum, Infrastructure, Energy, Water, Transportation, Science & Technology, and Health Care. As a Control Room Operator, you will play a crucial role in ensuring the smooth operation of control systems within the oil and energy sector. Your responsibilities will include monitoring, operating, and maintaining control panels, systems, and equipment to regulate and optimize production processes. You will collaborate closely with technicians, engineers, and other team members to achieve operational excellence while adhering to safety guidelines and industry regulations. Responsibilities Monitor and operate control systems, including control panels, consoles, and computer systems, to manage and regulate the production process Adjust variables such as temperature, pressure, and flow rates based on operational requirements Perform routine checks on equipment and ensure proper functioning of all systems Identify and resolve any issues or abnormalities that may arise during operations Coordinate with technicians, engineers, and other staff to implement necessary adjustments or repairs Prepare and maintain records, logs, and reports detailing operational activities, incidents, and equipment performance Comply with safety regulations, standard operating procedures, and industry best practices to ensure a safe working environment Requirements Proven experience as a Control Room Operator in the Utility Industries Strong knowledge of control systems, including consoles, panels, and computer-based systems Familiarity with process plant operations, including pumps, compressors, turbines, and other equipment Excellent problem-solving and troubleshooting skills Ability to interpret technical drawings, diagrams, and procedures Proficient in using computer systems, data entry, and software applications for control operations Exceptional attention to detail and ability to work under pressure in a fast-paced environment

Location: San Francisco, CA; New York, NY Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU’LL DO - Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. - Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way. - Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency. - Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product. EXAMPLE PROJECTS These are some examples of projects that engineers on our team have worked on recently: - Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn - Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations - Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services! - Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development - Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers WHAT YOU'LL BRING - Language fluency - professional fluency in both Brazilian Portuguese and English - Experience building and scaling end-to-end production systems - Strong technical problem-solving skills, especially in fast-changing, ambiguous environments - A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship - Comfort working directly with customers to understand their needs and solve real-world problems - Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences EVEN BETTER... - Experience building or deploying AI/LLM systems in production - Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Previous roles where you interfaced with customers or led technical projects with external stakeholders OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.