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Location: Chisinau, Moldova We are looking for a technically strong and operationally focused professional to join the Billing Support team. The role combines production support, incident management, systems analysis, and operational coordination for Billing platforms and related services. The ideal candidate should have solid technical troubleshooting capabilities, understand IT service management principles (ITIL), and demonstrate initiative, ownership, and strong operational discipline in a dynamic production environment. Main Duties and Responsibilities: * Ensure daily operational support for Billing Systems and related applications; * Monitor, maintain, and troubleshoot production services and integrations; * Investigate incidents, perform root cause analysis, and coordinate issue resolution; * Manage and prioritize incidents according to SLA and operational impact; * Support deployment, configuration, and integration of new services and applications; * Collaborate with technical teams, vendors, and business stakeholders to ensure service continuity; * Participate in change management and production release activities; * Create and maintain operational procedures, knowledge base articles, and technical documentation; * Contribute to process improvement initiatives and operational optimization; * Provide operational support and technical assistance within the team environment. Competence and Education: * University degree in Computer Science, Information Technologies, or related field; * Good understanding of IT infrastructure, applications, and production support processes; * Understanding of ITIL principles, especially Incident and Problem Management; * English – technical and communication level. Qualifications: * Minimum 1 years of experience in IT Operations, Technical Support, Billing Support, or similar environment; * Experience working with production systems and critical business applications; * Good knowledge of SQL and databases; * Experience with Linux/UNIX environments and scripting is considered an advantage; * Experience with PL/SQL, XML, REST/SOAP APIs, Java, or shell scripting would be a plus; * Familiarity with monitoring, ticketing, and incident management tools; * Experience in telecom or billing systems environment represents an advantage. Personal Qualities: * Strong analytical and problem-solving skills; * Technical mindset with operational ownership attitude; * Ability to work under pressure and manage critical incidents; * Good organizational and prioritization skills; * Proactive and responsible approach; * Strong communication and collaboration skills; * Customer and service-oriented mindset; * Fast learner, adaptable, and results-driven; * Good communication skills in Romanian, Russian, and English.

Location: Remote Canada At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the team Affirm values security as being critical to the company's continued success. Our mission is to cultivate a culture of security at Affirm, enabling the company to succeed in building honest financial products. The Security Risk Management team is evolving beyond traditional governance, risk, and compliance; we are building an engineering driven program that designs, automates, and scales the controls, workflows, and tooling that protect Affirm and our customers. The ideal candidate will design, develop, configure, and implement solutions to complex technical and business problems across the Security Third Party Program and the broader Security Risk Management program, with a focus on the third parties Affirm takes on when it enters new markets and acquires companies. They are equally comfortable shaping policy and shipping automation using modern tooling (Python, Cursor, Claude, and other agentic coding platforms) to replace manual GRC work with scalable, code-defined workflows. They will operate as a subject matter expert, interface with business, legal, corporate development, and engineering stakeholders, and play a key role in transforming Security Risk Management from a compliance oriented function into a security engineering discipline. What You'll Do: Lead and mature Affirm's Security Third Party Program, including the design, implementation, and continuous improvement of processes, controls, and operational workflows Own pre-launch security due diligence for the third parties that support Affirm's entry into new international markets, such as local payment processors, banking and lending partners, credit bureaus, identity verification and KYC providers, collections agencies, and in-region hosting providers. Adapt Affirm's third party assessment standards to new markets, account for data residency, cross-border data transfer, and local regulatory requirements Support Finance - Strategy & Development, Legal, and Security leadership on M&A security due diligence: assess an acquisition target's security program, control environment, incident history, data handling, and third party dependencies, and turn findings into risk ratings and deal recommendations Lead post-close integration of an acquired company's vendor portfolio into Affirm's third party program, including inventory, risk tiering, reassessment, and tracking remediation and transition service dependencies to closure Design and operate workflow orchestration and integrations across systems like ticketing, GRC platforms, vendor management tools, identity providers, and cloud control planes Partner closely with Procurement, Legal, Engineering, IT, Compliance, Privacy, Corporate Development, international launch teams, and business stakeholders to assess and manage security risk across third party relationships Translate ambiguous business and security requirements into practical, scalable program solutions and decision frameworks Identify opportunities to automate manual processes across the program and prototype solutions yourself rather than waiting on an engineering backlog Drive program operational excellence by establishing repeatable processes, service-level expectations, metrics, and reporting for third party security risk management Evaluate third party security controls, cloud architectures (AWS/GCP), integration patterns, and risk posture, and provide clear recommendations to stakeholders and leadership Conduct threat modeling assessments on high risk integrations and partner with Security SMEs for deeper diligence Manage and prioritize a portfolio of complex security risk reviews and initiatives simultaneously, including confidential deal work on compressed timelines, balancing business enablement with risk reduction Partner with technical teams to implement or optimize systems and tools that support program automation and workflow orchestration Develop dashboards, reporting mechanisms, and program insights (SQL, BI tools, or custom tooling) that improve visibility into risk trends, bottlenecks, and program performance Act as a trusted advisor and SME on third party security risk management, helping stakeholders make informed, risk based decisions Contribute to the broader Security Risk Management strategy by identifying opportunities to scale, simplify, and strengthen security governance processes through engineering What We Look For: 5+ years of experience in Information Security, Risk Management, Engineering and/or relevant roles Experience performing security due diligence on M&A targets, or running third party risk assessments across multiple countries or regulatory regimes Hands-on experience using agentic coding tools (Cursor, Claude Code, Copilot, etc.) and a working knowledge of Python; you don't need to be a software engineer, but you should be fluent enough to read, modify, and run scripts, build automations, and ship small tools end-to-end Familiarity with cloud environments (AWS, GCP, or Azure): IAM, logging, common services, and the security risks/controls that apply to cloud-deployed third parties and integrations Excellent written and verbal communications skills Experience engineering solutions via Python, Claude, Cursor or other agentic coding tooling Experience with industry based information security & control frameworks (NIST Cybersecurity Framework, ISO 2700x, SOC 1 & 2 (SSAE 18), ISAE 3402, PCI DSS, NIST 800-53, CIS Critical Security Controls, etc.) BA or BS degree in Information Security, Cyber Security, Computer Science or related field or commensurate experience Attention to detail and experience with security practices and security tooling Demonstrated ability to drive projects towards completion Ability to understand and communicate technical issues to non-technical teams and leadership Sound judgment and discretion handling confidential, deal-sensitive information Familiarity with international data protection and third party or operational resilience requirements (e.g., GDPR, EU DORA, etc.) is a plus Professional certification in Information Security or Risk Management (such as CISSP, CISM, CISA, CRISC, etc.) is a plus Base Pay Grade - L Equity Grade - 5 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company). CAN base pay range per year: CAD $128,000 - $188,000 Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: Health coverage at no cost: We cover 100% of premiums for employees and their dependents. Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. Location - Remote Canada This remote role is open only to candidates residing in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan. #LI-Remote Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: Health coverage at no cost: We cover 100% of premiums for employees and their dependents. Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help. For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.

Location: Chișinău, Chișinău Municipality, Moldova About Alvys Alvys is on a mission to revolutionize transportation logistics. Combining hands-on industry experience with a world-class technical team from Wonder, Jet, and ServiceTitan, we’re building the preferred supply chain operating system, starting with the $800B US freight industry. Alvys’ all-in-one solution is designed to help Carriers, Brokers, and Hybrid Operators book and move more freight with more automation and lower costs. About the Role As an EDI Growth Specialist at Alvys, you will own EDI integrations from kickoff through go-live. You'll work directly with our customers and their trading partners (shippers, 3PLs, VANs, and payment processors) to gather requirements, build mappings, establish connectivity, and run testing until each integration is certified and live in production. This role is critical to scaling our EDI capabilities, and it suits someone who is as comfortable chasing down a trading partner for a spec guide as they are working through an X12 file segment by segment. What you’ll do Partner and customer communication - Own communication with trading partners and Alvys customers for every integration you manage, from kickoff to go-live - Gather requirements, including spec guides, sample files, ISA/GS identifiers, connection details, and the transaction sets in scope - Follow up consistently on open items, keep projects moving, and escalate when a partner or customer stalls - Coordinate go-live timing, cutover, and sign-off with all parties Mapping - Build and maintain decoder and encoder mappings between X12 transactions (204, 990, 214, 210, 997) and the Alvys platform data model - Interpret partner spec guides and sample files, and identify where a partner's actual data differs from their documentation - Work with APIs and JSON payloads to make sure mappings are technically correct and fit our backend systems - Apply and contribute to our mapping templates and standards Connectivity - Set up and troubleshoot AS2, SFTP, and VAN connections, including identifiers, MDNs, directories, and test vs. production environments - Configure customer integration profiles in the platform Testing and go-live - Run end-to-end testing across the full transaction cycle: inbound tender, 990 response, 214 status updates, and 210 invoicing - Exchange test files with trading partners, interpret 997 rejections and partner feedback, and iterate until the integration is certified - Validate integrations against the customer's real day-to-day workflow, not just the test cases - Confirm production readiness, verify the first production transactions at go-live, and hand off to Support with complete documentation Project management and documentation - Manage several concurrent integrations, keeping ticket status, due dates, and notes accurate and current - Document mapping logic, partner-specific quirks, assumptions, and edge cases so another team member could pick up any integration you own - Contribute to continuous improvement of our onboarding process, testing standards, and internal best practices What you need - 2–4 years of hands-on EDI experience, including X12 transaction sets (204, 214, 990, 210, 997 strongly preferred) - Background in transportation and logistics, ideally with a carrier, broker, 3PL, or TMS provider - Hands-on experience with EDI connectivity (AS2 and/or SFTP); VAN familiarity is a plus - Hands-on experience with data mapping between different systems and formats - Proficiency reading and manipulating JSON, and experience working with APIs (reading documentation, understanding requests and responses) - Strong troubleshooting skills, including diagnosing problems from raw files, logs, and data - Excellent written communication with external enterprise partners, with the persistence to follow up without damaging the relationship - Proven ability to manage multiple projects at once and prioritize independently - Basic SQL is a plus

Location: Thailand - Remote About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You’ll join a newly formed Technical Account Management team built to make sure every Smartcat customer, at every tier, can reach a human technical expert 24/7. AI already resolves a growing share of customer issues, so you’ll own the escalations beyond what AI can handle: technical troubleshooting, integrations, and workflow questions, solved in an AI-forward way. You’ll be assigned a portfolio of accounts, and on our largest accounts you’ll be the named technical resource and work directly with the account executive. MISSION Be the trusted technical expert behind Smartcat’s customers: meet their needs with passion and approachability, resolve complex escalations with AI-first problem solving, keep integrations and workflows healthy, and give customers around the world fast, expert technical support at any hour. OUTCOMES Act as the technical point of contact for an assigned portfolio of accounts within your tier (Strategic, Enterprise, or Corporate), partnering with the account team on each Take ownership of customer escalations that go beyond what Smartcat’s AI capabilities can resolve, using technical troubleshooting and AI tools to reach resolution quickly Resolve customer inquiries and requests in modern ticketing systems such as Zendesk and YouTrack, maintaining a consistently high customer satisfaction rate Provide 24/7 coverage as part of a globally distributed team, so every customer can reach a human regardless of tier Own technical onboarding and implementation: API and connector integrations (CMS, TMS, DAM, dev tools), SSO/SAML setup, workspace architecture, and workflow configuration Escalate feature requests, bugs, and issues that need engineering to Support, Product, and Engineering with clear reproduction steps, and own root-cause communication through resolution Advise customers on best-practice use of Smartcat’s platform (CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows) to maximize adoption and ROI Monitor technical health signals (integration failures, API error rates, usage drop-offs) and flag risk to the account team before it becomes churn Collaborate with engineers, analysts, testers, success managers, and product managers, and relay customer technical feedback to influence the roadmap Develop and maintain help center content, internal documentation, runbooks, and reusable integration patterns, using AI to keep them current Support renewal and expansion conversations with technical proof points: performance data, integration health, and use-case expansion opportunities How the tiers differ: On Strategic accounts (our largest named customers), you’ll be the go-to technical resource and work directly with the assigned account executive. On Enterprise and Corporate accounts, you’ll cover a larger number of accounts, with less day-to-day customer-facing time and more emphasis on efficient, AI-powered issue resolution. HOW YOU’LL RAMP By Day 30: Learn Smartcat’s platform end to end: CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows, and the integration and API landscape Learn how AI handles first-line customer issues today, where human escalation takes over, and how tickets flow through Zendesk and YouTrack Meet your account team, Support, Product, and Engineering counterparts, and get oriented on your assigned accounts: architecture, integrations, open issues, and health signals By Day 60: Resolve customer escalations independently, using AI tools to diagnose and solve, and escalating to Engineering with clear reproduction steps when needed Lead technical onboarding or integration work for at least one account Monitor health signals across your accounts and flag at least one emerging risk to the account team By Day 90: Carry your full account portfolio, including your share of 24/7 coverage Run a technical workshop with a customer’s team and summarize it cleanly for their business stakeholders Contribute help center content, a runbook, or a reusable integration pattern to the team’s library, and relay customer feedback that informs Product and Engineering WHAT YOU’VE ACCOMPLISHED Background in the localization or translation industry, for example as a localization engineer at a translation agency or language service provider, with a strong understanding of languages and international customers An AI-first approach to problem solving: you already use AI tools to troubleshoot, diagnose, and work faster Exceptional troubleshooting and problem-solving skills, with a track record of owning issues through resolution A genuine love of helping and teaching people, and excellent written communication skills in English Working knowledge of REST APIs and webhooks, and comfort reading logs and debugging integration failures; scripting experience (Python or JavaScript) is a plus Experience with ticketing systems such as Zendesk and YouTrack The ability to explain technical root cause to both engineers and non-technical stakeholders, and to run a technical workshop with a customer’s team and then summarize it cleanly for their VP Comfort owning multiple accounts at once and prioritizing under pressure, including during crisis de-escalation Experience working on remote, globally distributed teams Openness to feedback and to others’ opinions and ideas, and eagerness to grow Bonus: technical support or quality assurance experience, and experience with CMS/TMS integrations or content supply chain tooling Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

Location: Serbia - Remote; Spain - Remote About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You’ll join a newly formed Technical Account Management team built to make sure every Smartcat customer, at every tier, can reach a human technical expert 24/7. AI already resolves a growing share of customer issues, so you’ll own the escalations beyond what AI can handle: technical troubleshooting, integrations, and workflow questions, solved in an AI-forward way. You’ll be assigned a portfolio of accounts, and on our largest accounts you’ll be the named technical resource and work directly with the account executive. MISSION Be the trusted technical expert behind Smartcat’s customers: meet their needs with passion and approachability, resolve complex escalations with AI-first problem solving, keep integrations and workflows healthy, and give customers around the world fast, expert technical support at any hour. OUTCOMES Act as the technical point of contact for an assigned portfolio of accounts within your tier (Strategic, Enterprise, or Corporate), partnering with the account team on each Take ownership of customer escalations that go beyond what Smartcat’s AI capabilities can resolve, using technical troubleshooting and AI tools to reach resolution quickly Resolve customer inquiries and requests in modern ticketing systems such as Zendesk and YouTrack, maintaining a consistently high customer satisfaction rate Provide 24/7 coverage as part of a globally distributed team, so every customer can reach a human regardless of tier Own technical onboarding and implementation: API and connector integrations (CMS, TMS, DAM, dev tools), SSO/SAML setup, workspace architecture, and workflow configuration Escalate feature requests, bugs, and issues that need engineering to Support, Product, and Engineering with clear reproduction steps, and own root-cause communication through resolution Advise customers on best-practice use of Smartcat’s platform (CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows) to maximize adoption and ROI Monitor technical health signals (integration failures, API error rates, usage drop-offs) and flag risk to the account team before it becomes churn Collaborate with engineers, analysts, testers, success managers, and product managers, and relay customer technical feedback to influence the roadmap Develop and maintain help center content, internal documentation, runbooks, and reusable integration patterns, using AI to keep them current Support renewal and expansion conversations with technical proof points: performance data, integration health, and use-case expansion opportunities How the tiers differ: On Strategic accounts (our largest named customers), you’ll be the go-to technical resource and work directly with the assigned account executive. On Enterprise and Corporate accounts, you’ll cover a larger number of accounts, with less day-to-day customer-facing time and more emphasis on efficient, AI-powered issue resolution. HOW YOU’LL RAMP By Day 30: Learn Smartcat’s platform end to end: CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows, and the integration and API landscape Learn how AI handles first-line customer issues today, where human escalation takes over, and how tickets flow through Zendesk and YouTrack Meet your account team, Support, Product, and Engineering counterparts, and get oriented on your assigned accounts: architecture, integrations, open issues, and health signals By Day 60: Resolve customer escalations independently, using AI tools to diagnose and solve, and escalating to Engineering with clear reproduction steps when needed Lead technical onboarding or integration work for at least one account Monitor health signals across your accounts and flag at least one emerging risk to the account team By Day 90: Carry your full account portfolio, including your share of 24/7 coverage Run a technical workshop with a customer’s team and summarize it cleanly for their business stakeholders Contribute help center content, a runbook, or a reusable integration pattern to the team’s library, and relay customer feedback that informs Product and Engineering WHAT YOU’VE ACCOMPLISHED Background in the localization or translation industry, for example as a localization engineer at a translation agency or language service provider, with a strong understanding of languages and international customers An AI-first approach to problem solving: you already use AI tools to troubleshoot, diagnose, and work faster Exceptional troubleshooting and problem-solving skills, with a track record of owning issues through resolution A genuine love of helping and teaching people, and excellent written communication skills in English Working knowledge of REST APIs and webhooks, and comfort reading logs and debugging integration failures; scripting experience (Python or JavaScript) is a plus Experience with ticketing systems such as Zendesk and YouTrack The ability to explain technical root cause to both engineers and non-technical stakeholders, and to run a technical workshop with a customer’s team and then summarize it cleanly for their VP Comfort owning multiple accounts at once and prioritizing under pressure, including during crisis de-escalation Experience working on remote, globally distributed teams Openness to feedback and to others’ opinions and ideas, and eagerness to grow Bonus: technical support or quality assurance experience, and experience with CMS/TMS integrations or content supply chain tooling Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

Location: Costa Rica - Remote About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You’ll join a newly formed Technical Account Management team built to make sure every Smartcat customer, at every tier, can reach a human technical expert 24/7. AI already resolves a growing share of customer issues, so you’ll own the escalations beyond what AI can handle: technical troubleshooting, integrations, and workflow questions, solved in an AI-forward way. You’ll be assigned a portfolio of accounts, and on our largest accounts you’ll be the named technical resource and work directly with the account executive. MISSION Be the trusted technical expert behind Smartcat’s customers: meet their needs with passion and approachability, resolve complex escalations with AI-first problem solving, keep integrations and workflows healthy, and give customers around the world fast, expert technical support at any hour. OUTCOMES Act as the technical point of contact for an assigned portfolio of accounts within your tier (Strategic, Enterprise, or Corporate), partnering with the account team on each Take ownership of customer escalations that go beyond what Smartcat’s AI capabilities can resolve, using technical troubleshooting and AI tools to reach resolution quickly Resolve customer inquiries and requests in modern ticketing systems such as Zendesk and YouTrack, maintaining a consistently high customer satisfaction rate Provide 24/7 coverage as part of a globally distributed team, so every customer can reach a human regardless of tier Own technical onboarding and implementation: API and connector integrations (CMS, TMS, DAM, dev tools), SSO/SAML setup, workspace architecture, and workflow configuration Escalate feature requests, bugs, and issues that need engineering to Support, Product, and Engineering with clear reproduction steps, and own root-cause communication through resolution Advise customers on best-practice use of Smartcat’s platform (CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows) to maximize adoption and ROI Monitor technical health signals (integration failures, API error rates, usage drop-offs) and flag risk to the account team before it becomes churn Collaborate with engineers, analysts, testers, success managers, and product managers, and relay customer technical feedback to influence the roadmap Develop and maintain help center content, internal documentation, runbooks, and reusable integration patterns, using AI to keep them current Support renewal and expansion conversations with technical proof points: performance data, integration health, and use-case expansion opportunities How the tiers differ: On Strategic accounts (our largest named customers), you’ll be the go-to technical resource and work directly with the assigned account executive. On Enterprise and Corporate accounts, you’ll cover a larger number of accounts, with less day-to-day customer-facing time and more emphasis on efficient, AI-powered issue resolution. HOW YOU’LL RAMP By Day 30: Learn Smartcat’s platform end to end: CAT tools, AI Coworkers, Marketplace, PDF pipeline, custom workflows, and the integration and API landscape Learn how AI handles first-line customer issues today, where human escalation takes over, and how tickets flow through Zendesk and YouTrack Meet your account team, Support, Product, and Engineering counterparts, and get oriented on your assigned accounts: architecture, integrations, open issues, and health signals By Day 60: Resolve customer escalations independently, using AI tools to diagnose and solve, and escalating to Engineering with clear reproduction steps when needed Lead technical onboarding or integration work for at least one account Monitor health signals across your accounts and flag at least one emerging risk to the account team By Day 90: Carry your full account portfolio, including your share of 24/7 coverage Run a technical workshop with a customer’s team and summarize it cleanly for their business stakeholders Contribute help center content, a runbook, or a reusable integration pattern to the team’s library, and relay customer feedback that informs Product and Engineering WHAT YOU’VE ACCOMPLISHED Background in the localization or translation industry, for example as a localization engineer at a translation agency or language service provider, with a strong understanding of languages and international customers An AI-first approach to problem solving: you already use AI tools to troubleshoot, diagnose, and work faster Exceptional troubleshooting and problem-solving skills, with a track record of owning issues through resolution A genuine love of helping and teaching people, and excellent written communication skills in English Working knowledge of REST APIs and webhooks, and comfort reading logs and debugging integration failures; scripting experience (Python or JavaScript) is a plus Experience with ticketing systems such as Zendesk and YouTrack The ability to explain technical root cause to both engineers and non-technical stakeholders, and to run a technical workshop with a customer’s team and then summarize it cleanly for their VP Comfort owning multiple accounts at once and prioritizing under pressure, including during crisis de-escalation Experience working on remote, globally distributed teams Openness to feedback and to others’ opinions and ideas, and eagerness to grow Bonus: technical support or quality assurance experience, and experience with CMS/TMS integrations or content supply chain tooling Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

Location: New York City Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. As Director of IT & Infrastructure , you’ll lead the team, systems, and infrastructure that keep our employees connected and our operations moving. Your scope will span global IT support, enterprise applications, identity and access, corporate networks, and the setup of facilities for new transit service launches. This role combines excellent people leadership with hands-on technical expertise. Balancing an entrepreneurial spirit with a pragmatic approach to problem-solving, you will serve as a key stakeholder in building the reliable services our teams and partners depend on. From improving employee support through automation and AI to getting a new operational site ready for launch, you’ll turn complex requirements into well-run systems and repeatable processes. What You’ll Do: Lead our global IT team. Develop and support the team, establish clear ownership and service expectations, and translate business priorities into an actionable IT roadmap. Balance daily operations with infrastructure improvements and longer-term projects. Own the employee IT experience. Oversee support across offices, remote teams, and operational sites. Lead the administration and continuous improvement of Freshservice , including ticketing, the service catalog, approvals, inventory, knowledge management, and automated workflows. Manage identity and access. Oversee Okta , SSO, application provisioning, and employee onboarding, transfers, and offboarding. Maintain reliable access approval and provisioning workflows between Freshservice, Okta, and connected applications. Run dependable infrastructure. Oversee corporate networks, Wi-Fi, internet connectivity, remote access, and IT-managed infrastructure. Use platforms such as Cisco Meraki to monitor sites, address outages, and improve reliability. Manage relevant DNS, domain, and certificate requirements, including work with Cloudflare, AWS, GCP . Deliver Network TaaS launch readiness. Own facility setup and IT readiness for new launches, from sourcing telecommunications providers and infrastructure contractors to overseeing onsite installations, security cameras, and physical access control systems. Ensure access to company applications reflects each launch’s staffing and operational requirements. Manage the endpoint and asset lifecycle. Establish hardware standards and oversee device deployment, management, support, inventory, purchasing, logistics, replacement, and secure disposal for a Keep enterprise applications working together. Oversee platforms including Google Workspace, Slack, Jira, and Confluence, Freshservice, Iru and more , and partner with business owners on departmental systems. Lead implementations, migrations, and consolidation projects with clear support and administrative ownership. Build better workflows through automation and AI. Expand integrations across Freshservice, Okta, Slack, Confluence, and other services. Develop and maintain bots and AI agents that answer employee questions, use company knowledge, and handle service requests, with appropriate monitoring and controls. Support practical AI adoption. Manage the rollout and administration of tools such as Claude and Cursor , including employee access, licensing, usage allocations, spending visibility, and support. Manage technology spending and suppliers. Own IT budget planning and tracking, vendor relationships, commercial negotiations, renewals, and license optimization. Lead technical assessments within ZIP procurement workflows alongside Procurement, Finance, Legal, and Information Security. Strengthen security and operational continuity. Partner with Information Security to implement controls across IT-managed systems, support audits and access reviews, and address control gaps. Maintain recovery procedures, system documentation, and backup ownership for critical services. Who You Are: An experienced IT leader with 10+ years in corporate IT or infrastructure , including 4+ years managing teams , ideally in a global technology company. A hands-on technical leader who can move comfortably between coaching a team, planning a deployment, troubleshooting an integration, and managing a vendor escalation. Experienced in identity and access management, SaaS administration, endpoint management, networking, and IT service delivery. Familiarity with Okta, Google Workspace, Cisco Meraki, and Freshservice , or comparable platforms, will help you succeed. Comfortable delivering technology infrastructure for new offices or operational sites, including coordinating connectivity providers, contractors, and installation schedules. Skilled at improving processes through APIs, integrations, and automation, with practical experience applying AI to internal support or employee workflows. Commercially minded, with experience managing budgets, negotiating with suppliers, and improving software and hardware spending. A clear communicator who builds strong working relationships across Operations, Engineering, Information Security, People, Finance, and other business teams. Organized, resourceful, and comfortable managing competing priorities in a fast-moving environment. You follow problems through to resolution and build processes that help prevent them from recurring. Compensation and Benefits Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $190,000-$230,000 Comprehensive health coverage, with low-cost dental and vision plans A 401(k) with a generous company match and vesting Fully paid parental leave for new parents, with extended leave options Additional benefits (mental health, pet insurance, and other wellness perks) 20 days of paid time off (PTO) annually Via is an equal opportunity employer.

Location: Barcelona, Spain Workplace: remote About seQura seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers. We make a difference in sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education, Eyewear, Repairs and Travel. We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable installments of up to 24 months. Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR. Over 6000 businesses, almost 3 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.1/5. About the role 🤓 We're looking for a Senior Platform Engineer to join our Platform team and help us build the platform that lets every engineer at seQura ship safely, quickly, and on their own. seQura is expanding into new international markets, and the platform has to grow with it without growing its cost at the same pace. At the same time, AI is changing how infrastructure is built and run. We already put AI agents to work on our everyday platform work, from reviewing infrastructure changes and explaining plans to helping engineers resolve incidents on their own. Our goal is to go much further: independent agents working across the whole scope of the platform, with engineers who decide what matters and own the outcome. You'll work in a cloud-native AWS environment, in a regulated fintech, where security, compliance, and reliability are part of the product we offer to the rest of engineering. How we build at seQura 🤖 AI-assisted development is how our engineers work every day. We use AI agents to think through problems, write, review and iterate on code, and we're looking for engineers who already work this way, or are actively making the shift. What matters to us isn't whether you know the syntax and idioms of your preferred programming language or tech stack by heart. It's whether you understand the problem you're solving, can explain the business logic behind it, and own every line you ship, no matter who (or what) wrote it first. AI helps you move faster, challenge assumptions, explore different approaches and improve your solutions. But knowing which questions to ask, making sound technical and product decisions, and taking responsibility for the outcome is always up to you. Our technical interviews reflect this approach: you'll use your own AI tools, and we'll ask you to walk us through your solution, both the business reasoning and the code. If you're only interested in technical challenges without engaging in the product decisions behind them, or you'd rather not work with AI, this probably isn't the right role for you. About the Platform team 🧩 Team Mission To empower engineers with secure, efficient, and compliant infrastructure, while continuously improving through automation and collaboration. What we own Our multi-account AWS foundation and the Kubernetes (EKS) clusters where seQura's products run Infrastructure as Code with Terragrunt, delivered through pull requests and Atlantis Deployment and GitOps tooling: Helm charts, shared deploy configuration, and CI/CD pipelines The observability stack used across engineering: metrics, logs, traces, and alerting Security and compliance foundations: secrets management, access control, PCI DSS, and the controls required to operate regulated entities across multiple countries under regulations such as DORA, NIS2 and those still to come. Internal developer tooling, including the AI agents and Claude Code plugins that engineers use to work with our platform on their own How we work We're enablers: internal teams are our customers, and we measure success by how much they can do without us We're autonomous end-to-end: we code, deploy, observe, improve, and document what we build Everything as code, everything through a pull request, everything reviewed, and every important decision written down in an ADR Strong opinions, held weakly; collaborators over rock stars; blameless by default We plan by quarter and choose initiatives by their impact on users and on the business We work closely with every product engineering team, with Security, with the Data Platform team, and with Compliance. What challenges you'll be solving 🚀 International expansion : help seQura launch in multiple new markets, with the isolation, compliance, and reliability each one requires AI-native platform : move from AI that assists us to independent agents that operate across the whole scope of the platform, from infrastructure changes to support and incident response Keeping up with open source in the AI era : define new strategies to adopt, upgrade, and secure the open source software we depend on, now that it moves faster than ever Scale without raising our baseline cost : design the strategies that let the business keep growing while our base infrastructure cost stays flat What to expect in the next 90 days 🏁 Month 1: Learn the terrain 🧭 You'll join initiatives the team already has in motion, pairing with your teammates and shipping your first changes to production. You'll learn how we work, why we made the decisions we made, and what the rest of engineering expects from us. By the end of the month: you've shipped to production and you know who to ask for what. Month 2: Own your first mission 🎯 We'll hand you an opportunity the team has already identified, and it's yours: from the technical design to running it in production. You'll keep discovering seQura along the way, and we'll be there whenever you need context. By the end of the month: you've delivered an initiative end-to-end and you have your own opinion on where the platform should go next. Month 3: Shape what comes next 🚀 With more context, you'll be the one finding the opportunity. You'll talk with other teams to understand their friction, lead a cross-team initiative, and bring your own proposals to the planning of next quarter. By the end of the month: part of next quarter's roadmap has your name on it. What we are looking for🤝 Must have: You've designed and operated highly available distributed systems in production, and you've lived through what happens when they fail : incidents, post-mortems, and the changes that made sure it didn't happen again Proven experience scaling infrastructure at a global scale Strong hands-on experience with AWS , Kubernetes , and Terraform in production A product mindset : you put users and the business at the center of your decisions, and you can explain why one initiative matters more than another Hands-on experience working with AI agents in your daily engineering work Agency: you don't wait for a ticket. You spot the problem, decide it's worth solving, bring people along, and own it until it runs in production Professional proficiency in English, both written and spoken Nice to have: Experience in fintech, payments, or other regulated environments (PCI DSS, DORA, or similar) Experience with Terragrunt, Atlantis, or GitOps workflows Scripting or programming in Python, Go, or similar Experience with Prometheus, Grafana, the Elastic stack, or Tempo Experience building internal developer platforms or self-service tooling Experience building your own AI agents, skills, or automations for engineering teams Experience being part of an on-call rotation Spanish Tech stack 🛠️ AWS (multi-account), Kubernetes (EKS), Terragrunt, Atlantis, Helm, Jenkins, GitHub Actions, SOPS, Prometheus, Grafana, Thanos, Elastic, Tempo, Python, and AI coding agents such as Claude Code as part of our daily workflow. What we offer 😎 We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible. One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge. In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need. 23 vacation days + 2 days of free disposal per year. Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee. Health insurance discounts Flexible working hours. A personal budget for professional development. Hybrid or fully remote work. Office workshops and meet-ups to encourage community participation and career growth. Moreover, we have a Wellness Program that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, and environmental consciousness). Each area will include a variety of activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you. Which are the next steps? 🙌 Interview with our People Team. Technical challenge (async), solved with your own AI tools Live session with the team, where you walk us through your decisions and your solution Meet the Hiring Manager We kindly ask that you submit your CV in English, as it is the official language of our community. We promote equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or any other characteristic. We have an inclusive environment, and respect is above all. Do you want to be part of the change? Join us!👇

Location: Warsaw, Poland On behalf of FinTech Client # 9, SD Solutions is looking for a talented QA Engineer (Manual & Automation) SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer. Responsibilities: Test new features by hand, deeply: exploratory testing of long, multi-role flows (pricing, eligibility, documents) Build and own automation: Playwright + TypeScript E2E and API tests, running in CI Keep the suite trustworthy: hunt down flaky tests, maintain selectors and test data, keep regression fast Own the release: run the QA board, test plans and regression, and give the go/no-go before every deploy Investigate production issues: use Sentry, Datadog, and PostHog to find the error, the logs, and the user session, reproduce it, and hand developers a ticket they can fix right away Requirements: 3–5 years in QA, with real, recent experience in both manual and automated testing Hands-on test automation with Playwright in TypeScript or JavaScript Comfortable with Git and CI (GitHub Actions or similar) API testing experience (Postman, pytest or similar) and solid SQL to verify data directly in the database A sharp eye for business-logic edge cases: states, roles, calculations, and flows that break halfway Understanding of how a financial company works: money flows, compliance, and why one wrong number matters Clear test plans, test cases and bug reports that a developer can act on without a follow-up question Daily use of AI tools in QA work (Claude Code, Cursor, Copilot or similar) to write tests, generate data and find gaps Detail-obsessed, and knows which details matter to the business Confident saying “not ready,” and explaining why calmly, with evidence Strong team player who works with developers, not against them Proven remote work: has tested and shipped for years from a home office, communicates in writing by default, and does not need someone nearby to stay unblocked Excellent English, written and live Organized, independent, and quick to learn a complex domain Advantages: US mortgage industry experience Built QA from scratch: planned how to cover a platform (test strategy, flows, regression scope) and ran it in Jira and Confluence Performance testing (k6) Security testing basics Python About the company: A direct marketplace for whole-loan mortgage transactions, providing lenders and investors with smarter pricing, automated eligibility assessment, and end-to-end transaction management — built to modernize an industry still heavily reliant on manual processes. The R&D team is based in Israel and works closely with colleagues in the US. This is a fully remote, long-term B2B contractor role paid in EUR, with real ownership of QA processes, tools, and standards. By applying for this position, you agree to the terms outlined in our Privacy Policy. Please take a moment to review our Privacy Policy https://sd-solutions.breezy.hr/privacy-notice , and make sure you understand its contents. If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us.

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Location: Singapore Why This Role Exists Cloudflare built its reputation helping build a better Internet, defending millions of sites, giving away SSL and DDoS mitigation when the industry charged premium prices. In an acceleratingly dangerous world, the scope of that mission has changed. We are becoming something more: critical infrastructure. Banks run their payment rails on us. Governments run public services on us. Media companies depend on us during live events. Health systems depend on us to provide care. Reliability for these customers is no longer a feature of our product. It is a mission. Serving that customer base demands a different operating model. Traditional support organizations route tickets. Traditional engineering organizations ship features. Neither alone is enough when the stakes are this high. We are pivoting to something different: a customer-facing engineering organization, directly engaged with our customers at scale. This is work a central dev team cannot do from the inside of the network. The Customer Reliability Engineering function is the spine of that pivot. CRE is SRE applied outward, the same engineering discipline, applied to the reliability of the systems our customers run on Cloudflare. You are the engineer who owns the problems that matter most to the customers who matter most, and you contribute directly to our products and tooling, in partnership with Product Engineering, to hold that standard across the entire customer base. The Role CRE is a rapid response team and a proactive engineering team. You fix things at the edge as they come up, and you help build the product capabilities that identify customer issues before they become a crisis. Both modes are equally core. Rapid response. When a customer issue surfaces that is high-severity, cross-layer and complex, you are the engineer who answers. You reproduce the defect, isolate the root cause across Cloudflare's infrastructure and the customer's stack, drive the fix with Product Engineering, and confirm resolution. You hold on-call for high-severity incidents as part of a global shift rotation. Proactive engineering. When no fire is burning, you work with Product Engineering and our platform teams to build the capabilities that make the next fire cheaper or unnecessary: telemetry pipelines that correlate signals across the customer base, detectors that fire before a human notices, diagnostic tooling that scales across hundreds of customers, automation that reduces toil for Customer Support. Every incident you carry generates engineering output that reduces the cost of recurrence. The work compounds. Cloudflare is building CRE as an AI-native function. You will work with and help build agents and tooling that pre-diagnose incidents, surface relevant logs and configuration, and propose fixes with cited evidence. Engineers who ship AI-assisted diagnostics are the ones defining this discipline. What You Might Work On Rapid response: Own a Sev-1 incident where a large financial services customer sees asymmetric latency from a single POP. Trace it through BGP routing and origin configuration. Produce the fix upstream. Diagnose a recurring WebSocket disconnect that a media customer has been fighting for weeks. Isolate it to a specific interaction between WAF and their origin load balancer. Drive the fix with Product Engineering. Partner with a government customer's SRE team during an active DDoS event. Help them shape their Magic Transit and WAF configuration in real time. Proactive engineering: Build, with Product Engineering, a distributed tracing capability that correlates Cloudflare edge signals with customer origin metrics so a single query tells the story of a failing request end-to-end. Ship a detector for a class of WAF false positives silently degrading several customers. Get it into production before the next renewal cycle. Prototype an AI agent that takes a new customer case, pulls relevant logs and config, and proposes a root cause with linked evidence. Deploy it internally. Measure whether it makes engineers faster. Iterate. Responsibilities Rapid incident response and root cause analysis. Own the most complex, high-severity customer issues end-to-end, from first signal through confirmed resolution. Lead deep-dive debugging across the full stack: edge, network, DNS, transport, APIs, application, customer-side configuration. Reproduce defects, validate fixes with Engineering, and confirm customer-side resolution. Produce postmortems other engineers rely on. Hold on-call for high-severity incidents as part of a global rotation that includes weekends. Proactive reliability engineering. Analyze support and telemetry signals across the customer base to find systemic risks before they become incidents. Contribute monitoring, detection, and diagnostic capability to the core product and the engineering systems that give Customer Support early visibility into customer-affecting issues. Define customer-facing reliability metrics (error rates, resolution times, repeat-contact rates) and drive measurable improvement. Write automation that reduces mean-time-to-detect and mean-time-to-resolve. Cross-functional partnership. Manage the technical escalation lifecycle with clear ownership and timely communication. Partner with Product Engineering to drive fixes, workarounds, and configuration changes that address underlying gaps. Represent the customer reliability perspective in engineering syncs, incident reviews, and post-mortem processes. Technical leadership and enablement. Raise the technical floor of Customer Support through pair-debugging, structured knowledge transfer, and shared tooling. Document diagnostic procedures and resolution patterns in runbooks, internal knowledge bases, and AI skills. Share insights from customer-facing incidents to improve product documentation and operational readiness. Product and platform depth. Maintain deep, current expertise across Cloudflare's product portfolio: edge networking, DNS, CDN, WAF, DDoS mitigation, Zero Trust, Workers, and our developer platform. Anticipate customer impact from new releases and architecture changes. Serve as a go-to subject-matter expert in one or more domains. Requirements Minimum 5 years of hands-on experience in site reliability engineering, escalation engineering, systems engineering, or a comparable deeply technical support / operations role, with at least 2 years in customer-facing environments. Strong foundation in networking and security: TCP/IP fundamentals: OSI model, IPv4/IPv6 addressing, subnetting, routing, switching. Core protocols: DNS, HTTP/S, TLS/SSL, SMTP, SNMP, NTP. Routing protocols: BGP, OSPF, including path selection and route propagation. Firewall concepts: stateful/stateless inspection, rule sets, NAT, ACLs. VPN and encryption: IPSec, SSL/TLS tunnels, GRE. Zero Trust architecture, network segmentation, modern security models. Proficiency with observability and diagnostic tooling: packet capture and analysis (Wireshark, tcpdump), log aggregation (Kibana, Elasticsearch), metrics dashboards (Grafana), distributed tracing. Strong scripting and automation skills (Bash, Python) with a track record of shipping tooling that improves reliability and reduces toil. Experience with incident management, postmortem culture, and SLO/SLI-based reliability practices. Excellent written and verbal communication. Able to convey complex technical information clearly to engineers, leadership, and customers. Comfort owning ambiguous, cross-layer problems. Composure under pressure during high-severity incidents. Desired Skills & Experience SRE, DevOps, or platform engineering experience with direct customer-facing accountability. Deep expertise at both L3/L4 (network infrastructure) and L7 (application protocols, DNS, HTTP, WebSocket). Expert-level proficiency with Linux command-line tools: curl, dig, git, traceroute, mtr, strace, ss. Data-at-scale analysis using SQL, PromQL, or equivalent. Familiarity with CI/CD pipelines, infrastructure-as-code (Terraform, Pulumi), and container orchestration (Kubernetes, Docker). Track record of building internal tooling or diagnostic utilities that measurably improved team efficiency. Demonstrated technical leadership: mentoring engineers, driving cross-team initiatives, influencing outcomes without direct authority. Experience applying AI/ML to production engineering or operational workflows. Comfort engaging directly with enterprise customer engineering teams, including on calls during incidents. Bonus Points Active Cloudflare user who understands the platform as a practitioner. Hands-on experience with Workers, Pages, R2, D1, or other developer platform services. Cloud networking and security experience across AWS, Azure, or GCP. Web programming (HTML, JavaScript) and regular expressions. Chaos engineering or formal reliability frameworks (e.g., Google SRE principles). Managing or configuring non-HTTP services: email, DNS authoritative/recursive, FTP, SSH. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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Location: Morocco About Huzzle At Huzzle, we connect exceptional talent with exciting opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients range from startups and digital agencies to tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing agencies, we place you directly with a client, where you become an in-house member of their team and a valued contributor to their success. Job Summary We’re seeking an experienced Account Executive / High-Ticket Sales Closer with a strong track record of converting qualified opportunities into closed-won deals. This remote sales role is ideal for a confident, commercially driven professional who can take ownership of the full closing process, from conducting discovery calls and product presentations to handling objections, negotiating terms, and confidently asking for the sale. You should have at least 3 years of professional sales experience, including hands-on experience closing high-ticket deals. Experience selling within technology, SaaS, or a related B2B industry is highly preferred. Key Responsibilities Manage qualified sales opportunities from initial discovery through negotiation and closing. Lead effective discovery calls to understand prospects’ needs, pain points, budgets, and purchasing motivations. Deliver compelling sales presentations, product demos, and closing calls. Demonstrate value and clearly communicate ROI to potential customers. Confidently address objections related to pricing, timing, competitors, and decision-making. Manage follow-ups and keep deals moving forward throughout the sales cycle. Negotiate commercial terms and consistently drive opportunities toward closing. Keep CRM records up to date, including pipeline, opportunities, and customer details. Work closely with SDRs, marketing, customer success, and other internal teams. Consistently meet or exceed individual sales and revenue targets. Identify ways to improve conversion rates and enhance overall sales performance. Requirements At least 3 years of professional sales experience, preferably in an Account Executive, Sales Executive, Business Development, or Sales Closing role. Proven experience closing high-ticket deals is essential. A demonstrated track record of meeting or exceeding sales targets. Strong skills in discovery, objection handling, negotiation, and closing. Excellent verbal and written English, with strong client-facing communication abilities. Comfortable selling via video calls, phone, email, and other remote communication channels. Experience managing sales pipelines and working with CRM platforms. Strong commercial awareness and the ability to communicate value beyond price. Self-driven, accountable, and motivated to achieve ambitious revenue targets. Experience in Tech, SaaS, software, or other B2B technology sectors is preferred. Benefits 🌎 Fully remote position with a flexible working environment 🚀 Partner with fast-growing global companies and innovative products 📈 Opportunities to advance into senior sales and leadership positions 🎯 Performance-driven bonuses and incentives 🤝 Join a collaborative team with a high-performance sales culture

Location: Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates Our client, a traditional restaurant in Montenegro, Europe is looking for a reliable and hardworking Kitchen Steward/Dishwasher to support its daily kitchen operations. The restaurant focuses on traditional cuisine and takes pride in maintaining high standards of cleanliness, organization, and service. As a Dishwasher, you will play an important part in keeping the kitchen running smoothly. This role supports the wider back-of-house team by helping maintain the cleanliness, flow, and readiness needed for service, ensuring kitchen operations remain efficient throughout the day. Responsibilities Wash and sanitize dishes, cookware, utensils, and kitchen equipment. Maintain clean dishwashing stations and follow restaurant hygiene standards. Sort, store, and organize clean dishes and kitchen supplies. Remove waste and keep kitchen floors and work areas clean. Support kitchen staff with basic cleaning and closing duties. Ensure cleaning supplies are properly stored and report shortages when necessary. Follow the restaurant's health, safety, and sanitation procedures. Requirements Previous experience as a Dishwasher, Kitchen Steward, or in a similar restaurant kitchen support role Knowledge of food hygiene and safe cleaning practices. Able to stand for long periods and handle relatively light lifting, including heavier pots and containers when needed. Willingness to perform cleaning duties and assist the kitchen team as needed. Willingness to work on split - shifts Willingness to relocate to Montenegro, Europe Benefits Monthly salary of €700–€750 on a one year contract, shared accommodation, 1 day off per week and a flight ticket provided, with the cost reimbursed upon arrival if initially paid by the candidate

Location: Remote Workplace: Remote WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started.   ROLE OVERVIEW Harvey ships product every week, and every release changes what our customers, our support specialists, and our AI Support agent need to know. Today that knowledge lives across fragmented surfaces, and the gap between what's shipped and what's documented shows up directly in ticket volume, resolution time, and the quality of answers customers get. The CX Knowledge Specialist owns the source of truth: the articles, troubleshooting guides, and product knowledge that specialists and our AI Support agent answer from. You'll consolidate that knowledge into one well-structured foundation built for both people and AI, keep it accurate as the product moves, and use ticket, search, and agent data to decide what to fix next. You'll work alongside our Enablement Specialists, who turn that knowledge into training and get the team ready for each launch. This is a hands-on role for a strong writer and systems thinker who wants to build the knowledge layer an AI-first support organization runs on.   WHAT YOU’LL DO - Audit today's fragmented content surfaces: inventory and tag what exists, flag what's duplicate or stale, and migrate it into one knowledge foundation. - Own the knowledge base: product support articles, troubleshooting guides, how-tos, and product best practices that specialists and the AI Support agent rely on. - Structure knowledge for both humans and AI. Apply taxonomy, metadata, and templates consistently, and write articles that retrieve and chunk cleanly for the AI Support agent as well as for specialists. - Keep knowledge current through every release. Track what Product ships, and update or create the affected articles before launch so they're ready for the Enablement Specialists' training and for the AI Support agent. - Close knowledge gaps at the source by owning the feedback loop. Triage reports of inaccurate, missing, or buried content from downstream teams, then update the source material. - Mine ticket signals, search logs, and agent escalations to find missing content, stale articles, and areas with high deflection potential, then prioritize fixes. - Build AI-assisted workflows for drafting, refreshing, and detecting stale content (prompts, automations, review queues) so knowledge scales without adding headcount. - Run review cycles, ownership assignments, versioning, and archiving so content stays accurate as the product changes weekly. - Serve as the day-to-day contact for SMEs in Product, Engineering, AI Support, and GTM Enablement to get content reviewed, validated, and adopted.   WHAT YOU HAVE - 5+ years of experience in knowledge management, support operations, technical writing, or content operations. - Hands-on experience with knowledge base platforms (Zendesk, Notion, or similar), including structuring, migrating, and maintaining content at scale. - Comfortable using LLMs in your daily workflow, and able to speak concretely to how you've used them to write, maintain, or improve content. - A systems thinker who likes structure, and a strong writer who can turn complex technical or legal-product details into clear, retrievable content. - Comfortable operating at Harvey's pace, where the product changes weekly and content needs to keep up without waiting for a perfect process. - Uses data (ticket trends, search behavior, QA findings) to decide what to write or fix next, rather than working from a static backlog. - Builds strong working relationships with cross-functional SMEs quickly, and can get content reviewed and adopted without direct authority.   COMPENSATION $88,000 - $132,000 USD   DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.   #LI-CG1     Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: San Francisco Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started.   ROLE OVERVIEW Harvey ships product every week, and every release changes what our customers, our support specialists, and our AI Support agent need to know. Today that knowledge lives across fragmented surfaces, and the gap between what's shipped and what's documented shows up directly in ticket volume, resolution time, and the quality of answers customers get. The CX Knowledge Specialist owns the source of truth: the articles, troubleshooting guides, and product knowledge that specialists and our AI Support agent answer from. You'll consolidate that knowledge into one well-structured foundation built for both people and AI, keep it accurate as the product moves, and use ticket, search, and agent data to decide what to fix next. You'll work alongside our Enablement Specialists, who turn that knowledge into training and get the team ready for each launch. This is a hands-on role for a strong writer and systems thinker who wants to build the knowledge layer an AI-first support organization runs on.   WHAT YOU’LL DO - Audit today's fragmented content surfaces: inventory and tag what exists, flag what's duplicate or stale, and migrate it into one knowledge foundation. - Own the knowledge base: product support articles, troubleshooting guides, how-tos, and product best practices that specialists and the AI Support agent rely on. - Structure knowledge for both humans and AI. Apply taxonomy, metadata, and templates consistently, and write articles that retrieve and chunk cleanly for the AI Support agent as well as for specialists. - Keep knowledge current through every release. Track what Product ships, and update or create the affected articles before launch so they're ready for the Enablement Specialists' training and for the AI Support agent. - Close knowledge gaps at the source by owning the feedback loop. Triage reports of inaccurate, missing, or buried content from downstream teams, then update the source material. - Mine ticket signals, search logs, and agent escalations to find missing content, stale articles, and areas with high deflection potential, then prioritize fixes. - Build AI-assisted workflows for drafting, refreshing, and detecting stale content (prompts, automations, review queues) so knowledge scales without adding headcount. - Run review cycles, ownership assignments, versioning, and archiving so content stays accurate as the product changes weekly. - Serve as the day-to-day contact for SMEs in Product, Engineering, AI Support, and GTM Enablement to get content reviewed, validated, and adopted.   WHAT YOU HAVE - 5+ years of experience in knowledge management, support operations, technical writing, or content operations. - Hands-on experience with knowledge base platforms (Zendesk, Notion, or similar), including structuring, migrating, and maintaining content at scale. - Comfortable using LLMs in your daily workflow, and able to speak concretely to how you've used them to write, maintain, or improve content. - A systems thinker who likes structure, and a strong writer who can turn complex technical or legal-product details into clear, retrievable content. - Comfortable operating at Harvey's pace, where the product changes weekly and content needs to keep up without waiting for a perfect process. - Uses data (ticket trends, search behavior, QA findings) to decide what to write or fix next, rather than working from a static backlog. - Builds strong working relationships with cross-functional SMEs quickly, and can get content reviewed and adopted without direct authority.   COMPENSATION $88,000 - $132,000 USD   DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.   #LI-CG1     Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: New York WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey ships product every week, and every release changes what our customers, our support specialists, and our AI Support agent need to know. Today that knowledge lives across fragmented surfaces, and the gap between what's shipped and what's documented shows up directly in ticket volume, resolution time, and the quality of answers customers get. The CX Knowledge Specialist owns the source of truth: the articles, troubleshooting guides, and product knowledge that specialists and our AI Support agent answer from. You'll consolidate that knowledge into one well-structured foundation built for both people and AI, keep it accurate as the product moves, and use ticket, search, and agent data to decide what to fix next. You'll work alongside our Enablement Specialists, who turn that knowledge into training and get the team ready for each launch. This is a hands-on role for a strong writer and systems thinker who wants to build the knowledge layer an AI-first support organization runs on. WHAT YOU’LL DO - Audit today's fragmented content surfaces: inventory and tag what exists, flag what's duplicate or stale, and migrate it into one knowledge foundation. - Own the knowledge base: product support articles, troubleshooting guides, how-tos, and product best practices that specialists and the AI Support agent rely on. - Structure knowledge for both humans and AI. Apply taxonomy, metadata, and templates consistently, and write articles that retrieve and chunk cleanly for the AI Support agent as well as for specialists. - Keep knowledge current through every release. Track what Product ships, and update or create the affected articles before launch so they're ready for the Enablement Specialists' training and for the AI Support agent. - Close knowledge gaps at the source by owning the feedback loop. Triage reports of inaccurate, missing, or buried content from downstream teams, then update the source material. - Mine ticket signals, search logs, and agent escalations to find missing content, stale articles, and areas with high deflection potential, then prioritize fixes. - Build AI-assisted workflows for drafting, refreshing, and detecting stale content (prompts, automations, review queues) so knowledge scales without adding headcount. - Run review cycles, ownership assignments, versioning, and archiving so content stays accurate as the product changes weekly. - Serve as the day-to-day contact for SMEs in Product, Engineering, AI Support, and GTM Enablement to get content reviewed, validated, and adopted. WHAT YOU HAVE - 5+ years of experience in knowledge management, support operations, technical writing, or content operations. - Hands-on experience with knowledge base platforms (Zendesk, Notion, or similar), including structuring, migrating, and maintaining content at scale. - Comfortable using LLMs in your daily workflow, and able to speak concretely to how you've used them to write, maintain, or improve content. - A systems thinker who likes structure, and a strong writer who can turn complex technical or legal-product details into clear, retrievable content. - Comfortable operating at Harvey's pace, where the product changes weekly and content needs to keep up without waiting for a perfect process. - Uses data (ticket trends, search behavior, QA findings) to decide what to write or fix next, rather than working from a static backlog. - Builds strong working relationships with cross-functional SMEs quickly, and can get content reviewed and adopted without direct authority. COMPENSATION $88,000 - $132,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-CG1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: United States Overview Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked #3 on Fast Company's Most Innovative Companies list . We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started. The Web Integrations Support Engineer is part of the Professional Services team at Smartling. The mission of the team is to help customers rapidly integrate Smartling solutions in a way that is sustainable and scalable. You will be responsible for ongoing maintenance of customer integrations based on Smartling’s GDN (web proxy) solution to ensure that the integration continues to meet customer needs as their sites change over time. We are looking for a professional with a track record of successfully supporting enterprise-grade technical solutions, who can communicate complex concepts and ideas effectively, and who takes a systematic troubleshooting approach when dealing with live customer issues. We are currently considering candidates based in the Pacific and Mountain time zones. You Will Own customer tickets end to end, with clear written root-cause explanations and next steps Run troubleshooting sessions and workshops with customer engineering teams, advising them on integration best practices Escalate to and collaborate with Engineering with clear reproduction steps when an issue needs a product fix Build scripts and tooling, to make diagnosis and configuration faster and safer Work with technical and business stakeholders to understand requirements and recommend sustainable solutions Make changes to live production configuration with care: testing safely, planning for rollback, and telling customers what changed and why Act with precision and urgency when customers are affected, and manage changing scope and ambiguity without losing momentum Keep learning about new web technologies and contribute to process and tooling improvements You Have A bachelor's degree in Computer Science, Engineering or a related field, or equivalent practical experience 2+ years in a customer-facing technical role such as Support Engineer, Solutions or Technical Consultant, or similar, focused on technical troubleshooting, solution design or implementation 2+ years of hands-on experience with HTTP, HTML, CSS (including writing robust selectors), JavaScript and REST APIs Strong skills with browser DevTools and network debugging, and an understanding of how pages are built and rendered in the browser Working knowledge of proxies, CDNs, web servers, DNS/TLS and caching, plus web security basics (CSP, CORS, cookies, WAFs) Comfort with regular expressions, plus the ability to write scripts (JavaScript, Python or Bash) Experience diagnosing issues from logs and request traces (Quickwit, Grafana, Kibana, Splunk or similar) A methodical, hypothesis-driven approach to complex problems Excellent written and spoken communication, with the ability to advise and persuade both technical and non-technical audiences The ability to drive outcomes despite complexity, ambiguity or shifting priorities Preferred but not required Experience with modern front-end frameworks (React, Next.js, Vue) and client-side rendering Familiarity with CMS platforms (e.g., AEM, Sitecore, WordPress, Contentful) Hands-on experience with Nginx or similar proxy and web server configuration Knowledge of SEO fundamentals (hreflang, canonical tags, sitemaps) Experience with translation, localization and internationalization, including awareness of RTL and CJK languages, character encoding and locale formatting, and/or fluency in multiple languages Software development experience You Will Enjoy Freedom 🏡 - we are remote-first Growth  - an opportunity to learn and advance your career Wealth 💰 - we offer a competitive salary and 401(k) + company match Wellness - health insurance; free medical plan for you and your family Balance - flexible PTO + 11 holidays; generous parental leave Culture 🤝- an energetic, value-driven, and fun culture and team spirit Bonus - employee referral program and Apple equipment Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences. We use the E-Verify platform for work authorization verifications. The US national total pay range for this role is $90,000 - $110,000. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed. *To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background.

Location: San Francisco; Washington D.C.; New York City Workplace: Hybrid We're hiring a Legal Response Specialist on Perplexity's Support team to handle legal and other sensitive tickets. You'll help Legal answer routine requests for information and support Governance, Risk & Compliance, or GRC, on privacy and security requests. You'll review cases, write responses, and follow up until the work is done. Support Engineering owns the routing and safeguards that keep these tickets from being missed, answered by AI, or automatically closed. RESPONSIBILITIES - Monitor designated Support and Legal channels, assess urgency, and route requests for human review. Promptly escalate government, court, law enforcement, and legal-threat requests according to approved procedures. - Respond to routine requests using Legal-approved templates and guidance. Escalate matters requiring legal interpretation or disclosure of user information. - Answer routine requests for information under Legal's guidance. Gather account history and draft responses for matters that need review. - Help GRC process data subject requests and meet deadlines. Follow approved identity-verification and data-handling procedures. - Coordinate security questionnaires and data protection agreements, with Legal and GRC responsible for substantive review and approval. - Track each case through completion, including after handoffs. Record decisions, follow up on deadlines, and confirm the work is done before closing. - Work with Support Engineering to test routing, AI bypass rules, auto-close protections, and alerts. Investigate missed cases and verify fixes. - Keep approved replies and handoff instructions current with Legal and GRC. Arrange backup coverage so cases keep moving when you're out. - Handle other sensitive support escalations. Report backlog, response times, overdue cases, and recurring problems to Support, Legal, and GRC. REQUIREMENTS - 5+ years in support, trust and safety, legal or privacy operations, or compliance, ideally at a technology company. - Experience handling legal, privacy, or law enforcement requests. - Working knowledge of GDPR, CCPA, and data subject requests. - Judgment about when to involve Legal or GRC, and care with confidential and privileged information. - Clear writing, including in sensitive customer conversations. - Ability to manage competing deadlines and follow through without reminders. - Experience improving support processes with technical teams, including automation and AI safeguards. NICE TO HAVE - Experience with Intercom, Decagon, Linear, or Kodex. - Paralegal, privacy, or compliance experience or certification. - Experience with security questionnaires, SOC 2, ISO 27001, or HIPAA. - Familiarity with AI products or data tools for case reviews.