Location: Chisinau, Moldova
We are looking for a technically strong and operationally focused professional to join the Billing Support team. The role combines production support, incident management, systems analysis, and operational coordination for Billing platforms and related services.
The ideal candidate should have solid technical troubleshooting capabilities, understand IT service management principles (ITIL), and demonstrate initiative, ownership, and strong operational discipline in a dynamic production environment.
Main Duties and Responsibilities:
* Ensure daily operational support for Billing Systems and related applications;
* Monitor, maintain, and troubleshoot production services and integrations;
* Investigate incidents, perform root cause analysis, and coordinate issue resolution;
* Manage and prioritize incidents according to SLA and operational impact;
* Support deployment, configuration, and integration of new services and applications;
* Collaborate with technical teams, vendors, and business stakeholders to ensure service continuity;
* Participate in change management and production release activities;
* Create and maintain operational procedures, knowledge base articles, and technical documentation;
* Contribute to process improvement initiatives and operational optimization;
* Provide operational support and technical assistance within the team environment.
Competence and Education:
* University degree in Computer Science, Information Technologies, or related field;
* Good understanding of IT infrastructure, applications, and production support processes;
* Understanding of ITIL principles, especially Incident and Problem Management;
* English – technical and communication level.
Qualifications:
* Minimum 1 years of experience in IT Operations, Technical Support, Billing Support, or similar environment;
* Experience working with production systems and critical business applications;
* Good knowledge of SQL and databases;
* Experience with Linux/UNIX environments and scripting is considered an advantage;
* Experience with PL/SQL, XML, REST/SOAP APIs, Java, or shell scripting would be a plus;
* Familiarity with monitoring, ticketing, and incident management tools;
* Experience in telecom or billing systems environment represents an advantage.
Personal Qualities:
* Strong analytical and problem-solving skills;
* Technical mindset with operational ownership attitude;
* Ability to work under pressure and manage critical incidents;
* Good organizational and prioritization skills;
* Proactive and responsible approach;
* Strong communication and collaboration skills;
* Customer and service-oriented mindset;
* Fast learner, adaptable, and results-driven;
* Good communication skills in Romanian, Russian, and English.
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УдалённоseniorWe hire candidates based within; Depending on your circumstances, we can also discuss an individual relocation plan to our hubs in Armenia, Georgia, Serbia, Poland, and Spain
УдалённоseniorПротиворечивые условия: Помогают с релокацией (Армения); What You Will Be Doing Partner with Tabby Card product teams on all billing functionality and advise on platform, financial and compliance feasibility Own the billing and statements roadmap across existing and next-generation card products Define the core billing mechanics (statement cycles, minimum payment, repayment rules, installment plans and refunds) and shape the underlying data model and architecture with engineering Translate regulatory and accounting requirements into product requirements with Compliance and Finance Align scope and dependencies with adjacent teams: lending, risk, collections, support and finance Prioritize the backlog and support engineering and QA on requirements and edge cases What We Are Looking For 3+ years in product management with a strong focus on LMS, billing, core banking, lending, or ledger platforms Experience with platform products in a regulated financial environment Upper-Intermediate English or higher Strong at turning complex business and regulatory rules into precise, implementation-ready specs Hands-on with SQL and product architecture: comfortable designing data models, service interactions and API contracts with engineers Active use of AI tools in daily work, such as prototyping, data analysis, spec writing and automating routine tasks Good understanding of API and integration design: REST, gRPC Strong Plus Experience in fintech, payments, banking, wallets, cards, or ledger/accounting domains Familiarity with platforms such as Thought Machine, Mambu, Galileo, Marqeta or TSYS Understanding of double-entry accounting and reconciliation What Success Looks Like Turn ambiguous financial or product requirements into clear, scalable platform designs Help teams implement changes safely in critical money movement systems Improve consistency across products by designing reusable CoreBank capabilities Grow from owning requirements into shaping the direction and evolution of the platform Benefits Locations: We hire candidates based within four hours of Dubai time, with remote work available in eligible locations; Depending on your circumstances, we can also discuss an individual relocation plan to our hubs in Armenia, Georgia, Serbia, Poland, and Spain