Location: Paris
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
The Role
As a Backend Engineer on the Engineering team, you will build the core systems that power our AI platform. Our team develops the backend infrastructure and APIs that enable Studio, Vibe, and Vibe Code, shaping how millions of users and developers interact with our technology. Your work will directly affect the reliability, performance, and scalability of our products.
We focus on creating robust, high-performance systems that support authentication, billing, AI tooling, and developer experience. By joining us, you will contribute to a platform that enables both internal teams and external users to build and deploy AI applications.
What You Will Do
- Design, develop, and maintain scalable backend features and APIs that power our AI platform.
- Ensure high performance and reliability across distributed systems serving millions of users.
- Build and improve systems for authentication, billing, AI tooling, and developer experience.
- Design and implement secure, scalable architectures to support our growing products.
- Collaborate with infrastructure teams on deployment, monitoring, and performance optimization.
- Write clean, maintainable, and well-documented code.
- Partner with cross-functional teams to deliver end-to-end features.
- Solve complex engineering challenges and integrate new technologies into production.
What We're Looking For
- Experience designing and building scalable backend systems and APIs.
- Strong problem-solving skills and ability to tackle complex engineering challenges.
- Experience with distributed systems and performance optimization.
- Ability to write clean, maintainable, and well-documented code.
- Experience with system architecture and secure, scalable design.
- Strong collaboration skills and ability to work with cross-functional teams.
- Experience with modern backend frameworks and technologies.
- Eagerness to learn, iterate, and deliver products.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Paris; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
Location: Paris
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
ABOUT THE JOB
The Applied AI for Defense team is Mistral’s specialized unit dedicated to delivering high-impact, secure AI solutions for institutions and organizations operating in highly regulated and strategic environments. We work hand-in-hand with clients to design, deploy, and maintain AI systems that meet the highest standards of reliability, security, and operational excellence.
Our team combines deep technical expertise with a rigorous approach to compliance and risk management, ensuring that every solution is both cutting-edge and fully aligned with the unique constraints of our partners.
Mistral AI is seeking an Applied AI Engineer to join this team. You will be responsible for the technical design, implementation, and deployment of AI solutions tailored to the needs of critical infrastructure and sovereign institutions. Your work will directly contribute to projects with significant societal and operational impact.
WHAT YOU WILL DO
• Individually deploy AI solutions into production for use cases with significant operational and strategic impact.
• Develop state-of-the-art GenAI applications tailored to the specific needs of sovereign institutions and critical infrastructure, driving technological transformation in collaboration with our customers.
• Work closely with our researchers, AI engineers, and product teams on complex customer projects involving advanced fine-tuning, LLM applications, and contributions to our open-source codebases for inference and fine-tuning.
• Participate in pre-sales discussions to understand the needs, challenges, and aspirations of potential clients, providing technical guidance on Mistral’s products and technologies to diverse stakeholders.
• Collaborate with our product and science teams to continuously improve our offerings based on customer feedback, with a focus on security, compliance, and performance.
HOW WE WORK IN APPLIED AI
• We care about people and outputs.
• What matters is what you ship, not the time you spend on it
• Bureaucracy is where urgency goes to vanish. You talk to whoever you need to talk to. The best idea wins, whether it comes from a principal engineer or someone in their first week.
• Always ask why. The best solutions come from deep understanding, not from copying what worked before
• We say what we mean. Feedback is direct, timely, and given because we care.
• No politics. Low ego, high standards.
• We embrace an unstructured environment and find joy in it.
ABOUT YOU
• Fluent in English.
• PhD or Master's in AI, Machine Learning, Computer Science, or related field.
• 2+ years of experience in AI/ML
• Proven track record of leading teams to deliver complex AI projects from prototyping to production.
• Deep expertise in fine-tuning LLMs, advanced RAG, agentic systems, and deploying NLP applications at scale.
• Proficient in Python, PyTorch, and modern AI frameworks (LangChain, HuggingFace). Cloud platforms (AWS, GCP, Azure) and MLOps tools a plus.
• Strong software engineering skills: API design, backend/full-stack development, system architecture.
• Excels in technical communication with technical and non-technical audiences, including executives.
• Thrives in fast-paced collaborative environments and is passionate about mentoring technical talent.
IT WOULD BE GREAT IF YOU
• Have experience with React or other frontend frameworks.
• Have experience with Deep Learning in PyTorch
• Contributed to open-source projects in the LLM or AI space.
• Have experience in customer-facing roles with a focus on enterprise AI adoption.
SECURITY & COMPLIANCE CRITERIA
• Eligibility: must hold citizenship in the target territory (France for now).
• Clearable: must meet all local requirements for high-level security clearance (e.g., no criminal record, fulfillment of national service obligations).
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Palo Alto; New York; San Francisco
Workplace: Hybrid
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
THE ROLE
As an AI Scientist, you will research and develop novel methods to advance the capabilities of large language models. This role exists to push the boundaries of what AI can achieve, enabling Mistral to deliver systems that transform how businesses operate and integrate into daily life.
You will join a team of engineers and scientists focused on building tooling and infrastructure to train, evaluate, and analyse AI models at scale. Your work will span multiple use cases and modalities, from reasoning and code generation to text, image, and speech processing.
The impact of this role is far-reaching, as you will collaborate cross-functionally to ship AI systems that have real-world applications and open-source frontier models for global benefit.
WHAT YOU WILL DO
- Research and develop innovative methods to advance the frontier of large language models.
- Build tooling and infrastructure to enable large-scale training, evaluation, and analysis of AI models.
- Collaborate with scientists, engineers, and product teams to deploy AI systems with tangible real-world impact.
- Design and implement solutions that address complex challenges in AI model development and deployment.
- Contribute to the open-source community by releasing cutting-edge models and tools.
WHAT WE'RE LOOKING FOR
- A strong publication record in a relevant scientific domain, such as machine learning or natural language processing.
- High proficiency as a software engineer in at least one programming language, such as Python, Rust, Go, or Java.
- Hands-on experience with AI frameworks like PyTorch or JAX, or distributed systems such as Ray or Kubernetes.
- A self-starter mindset, with the autonomy to drive projects forward and the ability to work effectively in a team.
- Experience with training large transformer models in a distributed manner.
- Familiarity with the full MLOps stack, including fine-tuning, evaluation, and deployment.
- Experience with audio or speech processing, including input/output and NLP.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Budapest, Budapest, Hungary
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About this job:
Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and professional, courteous customer service are among your duties. Additionally, following up on help requests usually requires email communication as part of your tasks.
What You’ll Be Doing:
Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.
Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.
Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.
Establishing and nurturing strong relationships with company partners and external stakeholders.
Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.
W
hat We Look For In You:
A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
At least 1-2 years of experience in language-related roles, including translation, interpretation, or localization.
Proficiency in both spoken and written language relevant to the job, along with a high level of English language proficiency.
Ability to work independently in a fast-paced environment and deliver multilingual support.
Availability to work a
Monday–Friday, 9:00–18:00 schedule
.
Please note: business needs may evolve, and future adjustments to working hours may be required.
Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.
Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.
Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.
Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.
Nice to Haves:
Familiarity with cryptocurrency and/or finance-technology industry.
Working knowledge of CRM tools, such as Zendesk.
Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite.
Why Join Us?
Competitive remuneration package
Yearly Performance Bonus
Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
Employee engagement, recognition and appreciation program.
Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
Hybrid work environment available as part of our flexible working approach
#LI-HYBRID
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Hong Kong, Hong Kong SAR
OKX will be prioritising applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About The Team
Our Trading Product Group leads the design of all the products on OKX's derivatives trading exchange, including spot trading, spot margin, futures, trading options, etc. We are seeking a Senior Product Manager/Product director to join our Structured Products team. The successful candidate will be responsible for managing the development and delivery of structured products, including defining and executing product strategy, collaborating with cross-functional teams, and ensuring that our products meet the needs of global traders in the opportunity discovery phase.
What You’ll Be Doing
Lead the planning and design of structured products, including principal-protected products, yield enhancement strategies, and custom payoff structures tailored to diverse user segments.
Develop short and medium-term product iteration plans and roadmaps, taking into account market situation, product life cycle, competitive landscape, and available resources.
Oversee project progress and cooperate with developers, designers, quantitative analysts, risk management, marketing, operations, and other departments.
Use data-driven thinking to explore the core logic that affects
AUM
growth and user growth; formulate and implement growth and operation strategies.
Responsible for managing user life-cycle (acquisition, retention, conversion, etc.) and enhancing the user journey experience across structured products.
Monitor and analyze market trends in crypto structured products, identify new opportunities and competitive threats, and translate insights into actionable product initiatives.
Collaborate with quantitative and risk teams to define product parameters, pricing models, and risk frameworks for new structured offerings.
What We Look For In You
Demonstrate a keen interest in blockchain and the financial industry, with a solid understanding of derivatives and structured finance concepts.
3+ years of product manager experience with a bachelor's degree or above; background in mathematics, economics, or related quantitative fields preferred.
Exhibit strong skills in product design and project management, with a particular proficiency in identifying user needs through data analysis and implementing growth strategies.
Showcase rigorous logical thinking, exceptional teamwork abilities, and effective communication skills; capable of orchestrating resources across various departments to address challenges and meet objectives.
Display a proactive, enthusiastic, and responsible attitude towards users and the team.
Excellent English communication skills (both written and verbal); ability to work in a global, cross-timezone environment.
Nice-To-Haves
Possess a strong understanding of the structured products landscape.
Experience in trading or designing options, structured products, or related derivatives at a financial institution or crypto exchange.
CFA, FRM, or equivalent financial certification.
Perks & Benefits
Competitive total compensation package
L&D programs and education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Singapore, Singapore
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About The Team
Our Trading Product Group leads the design of all the products on OKX's derivatives trading exchange, including spot trading, spot margin, futures, trading options, etc. We are seeking a Senior Product Manager/Product director to join our Structured Products team. The successful candidate will be responsible for managing the development and delivery of structured products, including defining and executing product strategy, collaborating with cross-functional teams, and ensuring that our products meet the needs of global traders in the opportunity discovery phase.
What You’ll Be Doing
Lead the planning and design of structured products, including principal-protected products, yield enhancement strategies, and custom payoff structures tailored to diverse user segments.
Develop short and medium-term product iteration plans and roadmaps, taking into account market situation, product life cycle, competitive landscape, and available resources.
Oversee project progress and cooperate with developers, designers, quantitative analysts, risk management, marketing, operations, and other departments.
Use data-driven thinking to explore the core logic that affects
AUM
growth and user growth; formulate and implement growth and operation strategies.
Responsible for managing user life-cycle (acquisition, retention, conversion, etc.) and enhancing the user journey experience across structured products.
Monitor and analyze market trends in crypto structured products, identify new opportunities and competitive threats, and translate insights into actionable product initiatives.
Collaborate with quantitative and risk teams to define product parameters, pricing models, and risk frameworks for new structured offerings.
What We Look For In You
Demonstrate a keen interest in blockchain and the financial industry, with a solid understanding of derivatives and structured finance concepts.
3+ years of product manager experience with a bachelor's degree or above; background in mathematics, economics, or related quantitative fields preferred.
Exhibit strong skills in product design and project management, with a particular proficiency in identifying user needs through data analysis and implementing growth strategies.
Showcase rigorous logical thinking, exceptional teamwork abilities, and effective communication skills; capable of orchestrating resources across various departments to address challenges and meet objectives.
Display a proactive, enthusiastic, and responsible attitude towards users and the team.
Excellent English communication skills (both written and verbal); ability to work in a global, cross-timezone environment.
Nice-To-Haves
Possess a strong understanding of the structured products landscape.
Experience in trading or designing options, structured products, or related derivatives at a financial institution or crypto exchange.
CFA, FRM, or equivalent financial certification.
Perks & Benefits
Competitive total compensation package
L&D programs and education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Warsaw, Poland; Prague, Czechia
Dentons Business Services EMEA
is the operational backbone of Dentons across Europe, the Middle East and Africa. As part of the world’s largest global law firm, our business services teams support legal professionals and business teams across multiple jurisdictions, helping them deliver high-quality service to clients.
At Dentons Business Services EMEA, we are committed to excellence in supporting legal professionals with cutting-edge solutions. Our dynamic and diverse team collaborates seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more. We pride ourselves on fostering a culture of continuous improvement and adaptability.
Role overview:
We are looking for a
Head of Accounting and Consolidation
to lead our accounting and consolidation function within the Europe finance team.
This role is responsible for overseeing group consolidation processes, ensuring accurate and timely financial reporting, maintaining compliance with the applicable accounting standards, and driving continuous improvement across accounting, reporting and consolidation activities.
The successful candidate will manage and develop the consolidation and accounting team, work closely with local finance managers across Europe, cooperate with external auditors, and support senior finance leadership with high-quality financial information and analysis.
This is a visible role within a complex, multinational environment and offers the opportunity to influence finance processes, reporting quality and ways of working across the Region.
Key Responsibilities:
Accounting and consolidation leadership
• Lead, manage and develop the accounting and consolidation team
• Oversee the group consolidation process and preparation of consolidated financial statements within agreed deadlines
• Supervise the submission of consolidation and reporting packages from group entities
• Ensure the accuracy, completeness and consistency of financial data across reporting entities
• Review and control reporting delivered by various offices and entities
• Manage intercompany reconciliations and consolidation adjustments, as required
• Support the preparation of statutory and management reporting
Compliance and financial reporting
• Ensure compliance with the accounting standards adopted by the group, currently UK GAAP
• Maintain and update consolidation guidelines, reporting instructions and accounting policies
• Monitor changes in relevant accounting standards and assess their impact on reporting processes
• Act as a key contact for external auditors and support the audit process
• Ensure timely resolution of audit queries and findings
• Support internal controls and governance across accounting and consolidation processes
Stakeholder management
• Cooperate closely with local finance managers across Europe
• Provide guidance and support to finance teams on reporting tools, consolidation requirements, guidelines and annual reporting changes
• Communicate effectively with senior finance leadership, auditors and other stakeholders
• Coordinate with regional and global finance teams in a matrix environment
Process improvement and systems
• Identify and implement improvements in consolidation, accounting and reporting processes
• Drive standardisation, efficiency and automation within the finance function
• Support the optimisation of financial systems and reporting tools
• Use technical accounting knowledge to improve the quality and reliability of financial reporting
• Contribute to team knowledge-sharing and development
Requirements
• University degree in Finance, Accounting, Economics or a related field
• Minimum 8–10 years of relevant experience in accounting, audit, financial reporting or consolidation
• Previous experience in a Big Four firm or similar professional services environment is strongly preferred
• Proven experience with group consolidation processes and consolidated financial statements
• Experience working with external financial auditors
• Experience managing or supervising a finance, accounting or consolidation team
• Professional accounting qualification, such as ACCA, CIMA, CPA, CA or equivalent, is preferred
• Experience in a multinational, matrix or complex organisational environment
• Strong knowledge of consolidation principles and financial reporting standards
• Knowledge of UK GAAP is preferred; knowledge of IFRS or other local GAAP is an advantage
• Advanced Excel skills
• Proficiency in MS Office tools
• Experience with consolidation tools; experience with Wolters Kluwer Tagetik consolidation module is an advantage
• Experience with ERP systems and financial reporting tools is an advantage
• Strong leadership and people management skills
• Fluent written and spoken English; another European language is an advantage
Benefits
• A leadership role in a complex, global professional services environment
• Opportunity to shape and improve accounting, consolidation and reporting processes across Europe
• Close cooperation with finance leaders and local finance teams across multiple jurisdictions
• Collaborative and global working environment
• Opportunity to work with modern finance systems and reporting tools
• Professional development in one of the world’s largest global law firms
• Competitive compensation and benefits package
About Dentons
Dentons is the world’s largest global law firm, delivering quality and value to clients around the world. Dentons is a polycentric firm with offices in more than 80 countries and more than 160 locations. The Firm is committed to collaboration, inclusion and innovation, supported by strong business services teams that help our lawyers and clients succeed.
Location: Lagos, Nigeria
Who We Are
We’re a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experience.
The Role
The SME Portfolio Intern will support the Portfolio Management team in monitoring and analyzing the performance of SME customers. The role provides hands-on experience in portfolio management, data analysis, reporting, and business intelligence while developing practical skills in financial services and customer portfolio optimization.
This role is ideal for someone who is analytical, detail-oriented, and eager to build expertise in data analytics, portfolio management, and business performance within a dynamic and technology-driven environment.
What You Will Do
• Assist in monitoring the performance of SME portfolios using reports and dashboards.
• Support the preparation of daily, weekly, and monthly portfolio performance reports.
• Analyze portfolio data to identify trends, patterns, and opportunities for improvement.
• Assist in maintaining accurate portfolio records and ensuring data integrity.
• Support the creation and maintenance of dashboards using Power BI or other reporting tools.
• Assist with data extraction, cleaning, validation, and reconciliation.
• Conduct research and provide analytical insights to support portfolio management initiatives.
• Collaborate with the Portfolio, Risk, Product, and Operations teams on data-driven projects.
• Assist with ad hoc reporting and business analysis requests.
• Maintain high levels of accuracy and confidentiality when handling customer and portfolio data.
Requirements
What You Bring
Educational Qualification
• Recent graduate with a Bachelor's degree in Economics, Statistics, Mathematics, Computer Science, Business Administration, Accounting, Finance, Engineering, or a related discipline.
• Must have successfully completed the National Youth Service Corps (NYSC) programme.
• Strong academic record.
Experience
• Previous internship, academic project, or coursework in data analytics, business intelligence, finance, banking, or a related field is an added advantage.
• Basic knowledge of data analysis, reporting, and business intelligence concepts is beneficial.
Professional Competencies
• Basic knowledge of Microsoft Excel for data analysis.
• Basic understanding of Power BI, SQL, MySQL, or similar reporting tools is an advantage.
• Strong analytical and problem-solving skills.
• Data cleaning and validation skills.
• Research and reporting skills.
• Excellent attention to detail and accuracy.
• Good written and verbal communication skills.
• Ability to work collaboratively within cross-functional teams.
• Integrity and confidentiality when handling business data.
This Role Is Ideal For You If:
• You enjoy working with data and solving business problems.
• You have a strong interest in data analytics, business intelligence, and financial services.
• You are detail-oriented and committed to delivering accurate work.
• You enjoy identifying trends and turning data into actionable insights.
• You are eager to learn new analytical tools and technologies.
• You can manage multiple tasks while meeting deadlines.
• You work well independently and within a team.
You May Not Enjoy This Role If:
• You dislike working with numbers, data, and reports.
• You struggle with attention to detail and data accuracy.
• You are uncomfortable using analytical tools or learning new technologies.
• You prefer highly unstructured work with minimal reporting responsibilities.
• You are not interested in business analysis or financial services.
Benefits
What's In It For You
• Hands-on exposure to SME portfolio management and financial services.
• Opportunity to develop practical data analytics and business intelligence skills.
• Experience working with reporting tools such as Power BI and Excel.
• Mentorship from experienced portfolio management professionals.
• Exposure to cross-functional collaboration across Portfolio, Risk, Product, and Operations teams.
Location: Remote, US
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As the Director, Strategic Partnerships, you will own GitLab's relationships with its two major cloud infrastructure partners: AWS and Google Cloud. This is a single-threaded owner role, reporting to the VP, Corporate Development & Strategic Partnerships. You will shape partnership strategy from the top down and drive execution from the ground up, this is as much about running the weekly grind of a partnership as it is about setting its direction, turning strategic relationships into durable business outcomes.
You will own the commercial relationship end-to-end: managing GitLab's cloud infrastructure spend and consumption commitments, and leading renewal negotiations for enterprise agreements (e.g., EDPs, MACCs, or equivalent) before they come due. You will also own the technical and go-to-market side of each relationship: driving product integrations, shaping joint go-to-market strategy, and connecting GitLab's product roadmap and AI strategy to concrete partner initiatives. This is not a co-sell, channel, or revenue-through-partners role. Success here looks like disciplined commercial ownership, technical integration depth, and renewal outcomes that protect and grow GitLab's position, not partner-sourced pipeline or quota attainment.
This role sits close to GitLab's evolving AI strategy and the future of our AI-powered DevSecOps platform. You will develop a clear point of view, represent these partnerships with senior stakeholders, and personally drive the day-to-day work that spans multi-year planning and weekly execution, chasing down blockers, keeping workstreams on track, and doing the detailed follow-through yourself rather than delegating it.
What you'll do
Serve as the primary owner and point of contact for GitLab's cloud infrastructure partnerships with AWS and Google Cloud, personally accountable for the direction, operating rhythm, and outcomes of each.
Own the full commercial lifecycle of each relationship: negotiating rates and terms, tracking consumption against committed spend, and leading renewal negotiations well ahead of contract expiration.
Manage cloud infrastructure spend as a standing responsibility, partnering with Finance/FinOps on forecasting, true-ups, and cost optimization across both hyperscalers.
Drive product integrations with each partner, working directly with engineering and product management counterparts on both sides to identify, scope, and deliver joint technical initiatives.
Develop and lead joint go-to-market strategy for each partnership, connecting GitLab's business priorities, product roadmap, and AI strategy to concrete partner initiatives, and then own getting those plans executed.
Build strong working relationships across partner organizations, including executives, product management, engineering, sales, and marketing stakeholders.
Run a disciplined operating cadence across complex initiatives, with clear priorities, owners, timelines, coordination points, and follow-through you drive yourself.
Coordinate cross-functional work inside GitLab to support partnership goals, aligning teams across product, engineering, sales, marketing, finance, and the executive group.
Translate partner opportunities and requests into actionable internal plans, including roadmap discussions, integration needs, commercial terms, and executive recommendations.
Track and communicate measurable partnership outcomes such as spend efficiency, consumption trends, renewal terms secured, integration progress, and joint go-to-market execution.
Represent the partnerships at the executive level by preparing clear recommendations, briefing executives, and helping drive alignment on investments, trade-offs, and next steps.
What you'll bring
Significant experience owning strategic partnerships, alliance relationships, or vendor/commercial relationships in enterprise software, cloud, and/or AI, with a track record of being in the details, not just setting direction. This experience should reflect owning one or a small number of relationships in depth, not administering a large multi-partner channel ecosystem.
Direct experience managing enterprise cloud commercial agreements (e.g., EDP, MACC, or similar consumption/spend commitments) with at least one major hyperscaler, including experience owning a renewal cycle from expiration planning through negotiation and close.
Experience driving product or technical integrations with a cloud partner, and shaping joint go-to-market strategy that connects a product roadmap to partner initiatives.
Strong ownership mindset with the ability to operate as a single-threaded owner who is accountable for both strategy and execution, and comfortable doing the hands-on work personally rather than handing it off.
Excellent written and verbal communication skills, with the ability to distill complex commercial and partnership topics into clear recommendations for executives and cross-functional stakeholders.
Strong project and program management skills, including the ability to organize complex workstreams, prioritize effectively, and keep multiple initiatives moving through direct, hands-on management.
Genuine technical fluency in software development, platform integrations, and cloud infrastructure, with comfort engaging engineering and product counterparts in substantive conversations, not just positioning technology commercially.
Experience working with senior stakeholders on high-visibility initiatives, including preparing executive briefings, framing recommendations, and driving follow-through.
Ability to influence without formal authority, build strong working relationships across internal and external teams, and navigate multiple priorities with sound judgment.
Familiarity with the DevSecOps ecosystem and a results-oriented approach to measuring partnership impact through spend efficiency and business/product outcomes rather than partner-sourced revenue or quota attainment.
Preferred: candidates based in US Eastern or Central time zones, given close cross-functional coordination needs.
About the team
The Strategic Partnerships team owns the strategy and relationship management for some of GitLab's most consequential external partners, including the hyperscalers powering GitLab's infrastructure and future AI capabilities. We work across product, engineering, sales, marketing, finance, and the executive group to turn these partnerships into differentiated value for GitLab, manage our infrastructure investment responsibly, and ensure these relationships support our long-term platform strategy.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$168,000
—
$285,600 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
About YouHodler
YouHodler is a Swiss-based international fintech platform operating across European and LATAM markets. We build financial products at the intersection of digital assets, payments, and modern financial services, helping customers and businesses access reliable payment solutions, multi-currency accounts, and financial tools that support both retail and B2B use cases. As we expand our footprint, we are looking for a PR Director to elevate our public presence and build a best-in-class global communications function.
Who We’re Looking For
A senior PR leader with a strong background in fintech, payments, SaaS, enterprise, and B2B communications — someone who:
- Has successfully built or scaled PR for payment or financial technology companies in Europe (mandatory).
- Understands the European regulatory and media landscape for fintech and payments.
- Can create a measurable, business-driven PR strategy.
- Maintains a strong personal network with journalists and editors in top-tier business, finance, tech, and payments media.
- Knows how to build corporate reputation through earned media, thought leadership, and social platforms.
- Works effectively with cross-functional teams — marketing, product, payments, legal, partnerships, and executive leadership.
- LATAM media experience is a strong plus
Key Responsibilities
PR & Communications Strategy
- Build and execute YouHodler’s PR strategy with a primary focus on Europe.
- Position YouHodler as an innovative, secure, and reliable provider of payment and financial solutions.
- Create communication roadmaps for product launches, new features, market expansion, and partnerships in payments and financial services.
Media Relations
- Maintain and expand strong relationships with journalists across European business, tech, finance, and payments media.
- Ensure consistent visibility through interviews, op-eds, press releases, and expert commentary.
- Manage all incoming media requests and proactively drive new stories and pitches.
Social Media & Thought Leadership
- Build a cohesive social media communication framework for YouHodler’s corporate channels.
- Strengthen thought leadership of the CEO and internal experts in payments, fintech innovation, financial inclusion, and digital finance.
- Develop messaging frameworks and tone of voice aligned with marketing and brand.
Reputation Management
- Shape company narrative on key topics: payments innovation, security, compliance, consumer protection, and financial reliability.
- Prepare Q&A documents, crisis communications, and media training for top management.
- Monitor brand mentions, sentiment, and competitive visibility across Europe and LATAM.
PR Analytics & KPIs
- Define and track PR KPIs: reach, SOV, publication volume, sentiment, link quality, traffic impact.
- Prepare transparent reports for C-level leadership.
- Demonstrate measurable contribution of PR to broader marketing and business objectives.
Requirements
Must-Have
- 5+ years in PR/Communications at manager or director level.
- Strong experience in fintech, payments, SaaS, enterprise or B2B industries.
- Proven European PR experience (essential).
- Established network in EU tech, finance, business, and payments media.
- Proven ability to design and deliver measurable PR strategies.
- Ability to work full-time on-site in Lausanne.
- Native or full-professional working proficiency in English + French / Italian / Spanish.
Nice-to-Have
- LATAM experience with financial, tech or payments media.
- Experience in corporate social media, SEO-driven PR, LinkedIn thought leadership, or industry events.
What We Offer
- On-site role in our Lausanne HQ, working closely with leadership teams.
- High autonomy and direct influence on global communication strategy.
- A fast-growing fintech environment with strong innovation in payments and financial services.
- Opportunity to build and scale a PR function of international standard from the ground up.
- Caring, collaborative culture and real ownership.
Additional Benefits
- Competitive Compensation - Salaries complemented by a bonus tied to corporate and personal performance.
- Relocation Options - Invitation, official residence permit and other necessary requirements.
- Offline meetups - All-team retreat twice annually.
- Professional Growth - Growth in FinTech & banking, online-trading, blockchain.
- Work from Anywhere - Remote work as a core capability.
- Flexible Vacation - 6 weeks of vacation time.
Location: Ciudad de México, Mexico; Belgrade, Serbia; Yerevan, Armenia; Bogotá, Colombia; Buenos Aires, Argentina; Caracas, Venezuela, Bolivarian Republic of
Workplace: remote
At
NOVACARD
, we’re redefining how people use credit.
We are the
first interest-free and no-annual-fee credit card in Mexico
, designed to simplify personal finances and give users complete control - all from a mobile app. With NOVACARD, users can access up to
$200,000 MXN in credit
, only pay when they use it, and manage everything digitally in under 5 minutes. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and the freedom they need to reach their goals. Simple finances, big goals.
About the Role:
In this role, you will be responsible for coordinating external service providers, maintaining operational relationships with partners, monitoring service quality and costs, supporting integrations, and ensuring the continuity of critical business processes. You will work closely with Risk Tech, Product, Operations, Finance, Customer Support, Compliance, and external vendors to ensure that our external services operate reliably, efficiently, and cost-effectively. This role combines vendor management, operational ownership, reporting coordination, incident management, and cross-functional project execution.
Key Responsibilities:
Vendor & Partner Management
- Own day-to-day communication with external vendors and service providers
- Coordinate incident resolution and follow-up activities with partners
- Track SLA compliance and service performance
- Organize operational reviews and regular follow-up meetings
- Escalate critical issues and drive resolution
- Coordinate contract renewals and vendor-related operational activities
External Services Operations
- Coordinate operational processes related to credit bureaus, KYC providers, fraud prevention services, identity verification solutions, banking data providers, and other external partners
- Support onboarding of new vendors and services
- Coordinate testing and validation activities for new integrations and changes
- Maintain operational documentation and process runbooks
- Ensure business continuity for vendor-dependent processes
Reporting & Regulatory Processes
- Coordinate periodic reporting processes with external organizations and bureaus
- Prepare, validate, and submit required files and reports
- Monitor report quality and resolve discrepancies
- Maintain documentation and supporting evidence required for audits and compliance requests
Cost & Billing Management
- Monitor service usage and operational costs
- Validate invoices and vendor charges
- Reconcile billing discrepancies with providers
- Support budgeting and forecasting activities related to external services
Incident Management
- Coordinate investigation of incidents involving external providers
- Collect logs, examples, and supporting evidence
- Communicate with vendors during production incidents
- Track corrective actions and post-incident follow-up activities
- Drive resolution of recurring operational issues
Cross-functional Coordination
- Work closely with Risk Tech, Product, Operations, Customer Support, Finance, Compliance, and Data teams
- Coordinate implementation of process improvements and automation initiatives
- Ensure alignment between business requirements and vendor capabilities
Must Have
- Native or fluent Spanish
- English B2+ (written and spoken)
- 3+ years of experience in fintech, banking, payments, lending, or technology companies
- Experience managing external vendors, partners, or service providers
- Strong stakeholder management and communication skills
- Experience coordinating operational processes and production incidents
- Advanced Excel or Google Sheets skills
- Strong analytical and problem-solving mindset
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and process ownership
Nice to Have
- Experience working with credit bureaus, KYC providers, fraud prevention solutions, identity verification platforms, or financial data providers
- Experience in lending, credit cards, digital banking, or fintech products
- Basic SQL knowledge
- Experience working with APIs and technical integrations
- Experience validating invoices and vendor billing
- Familiarity with Jira, Confluence, Notion, or similar tools
Location: Limassol
Workplace: onsite
The Role:
We are looking for a driven and analytical SEO Content Writer to support the growth and performance of the Group's media publishing partnerships through effective SEO strategies. In this role, you will identify organic growth opportunities, optimise content and website performance, and collaborate with cross-functional teams to improve visibility, traffic quality, and conversions across partner media websites. You will also help ensure our partner content performs effectively across traditional search engines and emerging AI-powered discovery platforms.
The main responsibilities of the position include:
Analyse partner website and content performance to identify opportunities to improve organic visibility, user engagement, traffic quality, and conversions.
Conduct keyword, competitor, and search intent research to develop SEO strategies and content roadmaps aligned with partner objectives and business priorities.
Create and optimise SEO-focused content, including comparison pages, reviews, landing pages, product descriptions, and industry articles, while ensuring compliance and alignment with user search intent.
Optimise on-page SEO elements, identify content gaps, and enhance existing content to improve search visibility, user experience, and conversion performance.
Monitor SEO performance and provide data-driven insights and recommendations to maximise organic growth across partner websites.
Conduct international SEO research to identify opportunities across priority markets and support regional content strategies.
Collaborate with the SEO, Partner Relations, Business Development, and Content Marketing teams to support SEO initiatives across partner publishing websites.
Stay up to date with SEO trends, search engine algorithm updates, AI-powered search developments, and emerging technologies to continuously improve performance.
Main requirements:
Bachelor's degree in marketing, Business, Communications, Finance, or related field.
At least 4 years of experience in SEO, content writing and optimisation, or a similar role, with hands-on experience driving organic growth.
Experience managing SEO initiatives across multiple websites or another performance-driven digital environment.
Proven experience creating and optimising SEO-driven content, including articles, reviews, landing pages, and other conversion-focused assets.
Strong knowledge of SEO best practices, search engine algorithms, keyword research, and SEO tools such as Google Analytics, Semrush, and Similarweb.
Strong analytical, writing, and communication skills, with the ability to translate data into actionable insights and create engaging, user-focused content.
Excellent organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
A proactive mindset, strong sense of ownership, and the ability to collaborate effectively with cross-functional teams.
Excellent verbal and written communication skills in English.
Benefit from:
Attractive remuneration package plus performance related reward
Private health insurance
Corporate pension fund
Intellectually stimulating work environment
Continuous personal development and international training opportunities
The Hiring Experience: What Awaits You
Let’s Connect – Intro Chat with Talent Acquisition
Deep Dive – First Interview with Your Future Team
Bring It to Life – Role-Specific Take-Home Task
Final Connection – Final Interview
All applications will be treated with strict confidentiality!
By submitting this application, I confirm that I have read and agree to the terms of the Privacy and Data Protection Notice and the Confidentiality Undertaking.
Location: Paris
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
Role summary
As a Platform Security Engineer on the Security team, you will architect and maintain the security posture of our rapidly scaling AI infrastructure and application lifecycle. Security is not a gate but an enabler, and you will embed robust controls into our continuous integration and deployment pipelines, infrastructure environments, and developer workflows to protect our systems without sacrificing velocity.
Your role exists to ensure that our research and engineering teams can move fast while staying secure. You will shape how security integrates with every layer of our stack, from code to cloud, making secure practices invisible to developers and automatic by default.
What you will do
- Drive threat modeling and risk prioritization exercises as the security counterpart in system-design reviews for core infrastructure and new products.
- Own end-to-end vulnerability management across continuous integration and deployment pipelines and runtime environments, covering infrastructure and applications.
- Secure our container orchestration deployments and containerized workloads, implementing advanced hardening to prevent lateral movement across distributed systems.
- Define and enforce Infrastructure-as-Code security by building robust guardrails and integrating policy-as-code directly into deployment pipelines.
- Design and execute a comprehensive security tooling strategy, managing solutions for cloud-native application protection, cloud security posture, static code analysis, dependency scanning, secrets management, and vulnerability tracking.
- Champion developer enablement by building secure defaults, streamlining remediation workflows, and drafting actionable security guidelines.
- Build foundational security automation to scale alongside hyper-growth, minimizing manual overhead while establishing a pragmatic security culture.
What we're looking for:
- Five or more years of experience in Platform Security, Security Engineering, or Cloud Security, ideally as an early security hire in a fast-scaling environment.
- Deep understanding of container orchestration and container security, alongside strong experience securing Infrastructure-as-Code across major cloud providers.
- Strong programming and scripting skills in languages such as Python or Go to build security automation and integrate diverse security tools into developer workflows.
- Extensive experience deploying and tuning modern security tooling with a pragmatic approach to vulnerability management and threat modeling.
- Strong communication skills with a proven track record of partnering with developers and researchers to embed secure defaults without creating engineering friction.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Задачи:
— Обеспечивать ежедневную поддержку клиентов через телефон, email, чат и текст для покупателей и продавцов.
— Обрабатывать, исследовать и решать клиентские вопросы от начала до завершения, при необходимости эскалируя в отделы Ops, Product, Finance или Go-to-Market.
— Поддерживать процессы управления покупками, помогая клиентам понимать следующие шаги, координировать внутренние передачи и обеспечивать движение транзакций.
— Создавать и поддерживать статьи в Центре помощи, контент базы знаний, макросы и документацию для клиентов без технического образования.
— Улучшать рабочие процессы поддержки с помощью инструментов, ИИ и автоматизации для сокращения повторяющейся работы и ускорения ответов клиентам.
— Отслеживать повторяющиеся вопросы, болевые точки и отзывы клиентов, делиться практическими инсайтами с внутренними командами.
— Помогать определять стандарты, рабочие процессы и привычки документирования, формирующие клиентский успех в Garage IT.
Требования:
— Более 2 лет опыта в поддержке клиентов, успехе клиентов, клиентском опыте или другой клиент-ориентированной роли.
— Опыт поддержки клиентов через несколько каналов: телефон, email, чат и текст.
— Сильные устные и письменные коммуникативные навыки.
— Умение быстро осваивать новые инструменты поддержки клиентов, внутренние системы и операционные процессы.
— Хорошее суждение при обработке вопросов, правильной эскалации и коммуникации с клиентами.
Желательно:
— Опыт работы с современными платформами поддержки клиентов, такими как Intercom, Front, Pylon или аналогичными.
— Опыт работы в стартапе или быстрорастущей технологической компании.
— Опыт работы с маркетплейсами, логистикой, платежами, закупками, оборудованием или другими операционно сложными транзакциями.
— Опыт создания или поддержки Центров помощи, баз знаний, макросов или образовательных ресурсов для клиентов.
— Опыт улучшения рабочих процессов поддержки через автоматизацию, ИИ-инструменты, маршрутизацию, внедрение или миграцию.
Условия:
— Конкурентная зарплата и опционы на акции.
— Медицинская, стоматологическая и офтальмологическая страховка (100% покрывается).
— Неограниченный оплачиваемый отпуск каждый год (в дополнение к праздничным дням компании).
— Ежедневный обед и ужин.
— Ежемесячный велнес-стипенд $100.
— 401(k) с участием работодателя.
— Налоговые льготы на транспорт.
— Два раза в год командные выезды.
— Помощь с релокацией (США).
Location: Poland
Who we are
We are a global wealth-tech company powering the next generation of trading. We deliver cutting-edge centralised trading solutions and robust B2B financial infrastructure. Our proprietary trading platform offers clients seamless access to stocks, ETFs, bonds, futures, options, swaps, funds, and currency pairs- all within a single, multi-currency account.
We believe in the boundless flow of capital and information. Whilst developing EXANTE, we saw technology as a means to improve global connectivity of the financial services industry. Over the years, we have earned a reputation for providing superior service and for getting the results our clients and customers want.
Most importantly, people have come to know us for our technological insights and focus on privacy. Our inspiration stems from the talent and ambition of our clients. We are offering an ecosystem of financial products and services that would provide the most tailored assistance to traders.
Our culture
Everything at EXANTE starts with our people. We bring together almost 800 minds across 70 locations. We place trust in our team with real autonomy - the freedom to drive change across products, processes and everything in between. That trust fuels innovation, and the demands of the markets build resilience; we adapt, push forward, and we look after each other while we do it.
That freedom is matched by real investment in growth: we back our people with ongoing learning, hands-on development and the kind of stretch opportunities that turn good careers into great ones.
About The Role
As Exante’s Customer Experience Manager, you’ll be at the heart of our commitment to customer-centricity. You will proactively champion service excellence across all teams, act as the voice of the customer, and spearhead initiatives that elevate satisfaction and loyalty.
Reporting Line -
Marketing Director
Worksite
: Remote
Responsibilities
Represent the customer voice
Define and maintain Ideal Customer Profiles (ICPs) across client segments, mapping key pain points, needs, and expectations.
Bring customer and market perspectives into internal discussions to prioritize projects that solve real problems and deliver actionable wins.
Connect with stakeholders across the business to turn competitor and customer insights into action.
Track and boost satisfaction
Build a framework to track core satisfaction metrics (CSAT, NPS, CES).
Design and execute ongoing and ad-hoc client surveys, pulse checks, and feedback loops.
Analyse feedback and market metrics to spot trends, perform cost/benefit analysis, fix issues, and drive satisfaction higher.
Build a customer-first culture
Lead initiatives that put the customer at the centre of how we work.
Challenge the status quo and keep teams accountable for service quality.
Analyse root causes, define corrective actions, and coordinate the steps needed to resolve complex cases.
Competitor insights & market research
Conduct ongoing monitoring of the competitor landscape, tracking competitors' business activities, product features, and marketing campaigns.
Execute ghost customer analysis to evaluate competitor user journeys and service standards.
Perform cost/benefit analysis on strategic initiatives to recommend specific improvements that optimize our customer experience.
CJM & touchpoint optimization
Own end-to-end Customer Journey Maps (CJMs) tailored to distinct client segments.
Build and maintain CJM satisfaction maps to pinpoint friction points, resolve systemic pain points, and scale key delight drivers.
Work with cross-functional teams to refine critical interactions across the CJM: registration, funding, withdrawals, and reporting.
Qualifications
Leadership and collaboration
You influence teams and deliver actionable wins in a complex organisation.
You build strong relationships and manage stakeholders effectively.
Customer & competitor focus
You know how to manage ICPs, optimize CJMs, and translate competitor insights into strategic advantages.
Commercial mindset
You leverage cost/benefit analysis and have a track record of driving results in competitive, regulated financial markets.
Analytical & research-driven
You use CJM satisfaction mapping, quantitative feedback, ghost customer analysis, and competitor monitoring to make decisive recommendations.
Communication
You communicate complex concepts clearly.
Industry Experience (Preferred)
Background in finance or investment services.
Personality / Mindset
Integrity & loyalty
Team player with advanced communication and collaboration skills
A hands-on, can-do attitude - always looking for solutions and thinking out of the box
Overachiever mentality
Capability to work and succeed in the fast pace and ever-changing environment
We Offer
Competitive salary that reflects your experience and the value you bring.
Flexibility that fits your life — work from home, from our office, or a mix of both. You decide what works best.
Flexible benefits package — choose the options that suit your life, not a one-size-fits-all bundle.
A genuinely good place to work — an informal, collaborative culture where ideas are heard and bureaucracy stays out of your way.
Continuous learning — ongoing training, education programs, and the support to deepen your expertise in a fast-moving industry.
Connection beyond your desk — events that bring our teams together to network and celebrate.
Global exposure — work side by side with talented colleagues from all over the world, across a business serving clients in 100+ countries.
EXANTE is a global prime broker backed by proprietary technology and dedicated service. All regulated group companies and fully controlled affiliates and subsidiaries are committed to compliance with data protection laws, including the GDPR. We process personal data in line with the GDPR principles of fairness, purpose limitation, transparency, data minimisation, storage limitation and deletion, accuracy, confidentiality and integrity, and accountability. We rely on legitimate interests to assess and manage your application, after determining that our interests are not overridden by your rights and interests. You have the rights of access, rectification, data portability, erasure, restriction of processing, and objection to processing. To exercise your rights or contact our Data Protection Officer, please see our GDPR policy at https://exante.eu/gdpr/.
We retain recruitment data only for as long as necessary for the purposes described above, after which it will be securely deleted unless we are required to keep it longer to comply with law or you consent to a longer retention.
Where personal data is transferred outside the EEA, it will be protected to a standard at least equivalent to that sought by the GDPR. Personal data is safeguarded by technical and organisational measures that are reviewed and updated regularly. This website is not intended for individuals under 18 and we do not knowingly collect data relating to children.
Location: Hong Kong, Hong Kong SAR
OKX will be prioritising applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About The Team
Our Trading Product Group leads the design of all the products on OKX's derivatives trading exchange, including spot trading, spot margin, futures, trading options, etc. We are seeking a Senior Product Manager/Product director to join our Structured Products team. The successful candidate will be responsible for managing the development and delivery of structured products, including defining and executing product strategy, collaborating with cross-functional teams, and ensuring that our products meet the needs of global traders in the opportunity discovery phase.
What You’ll Be Doing
Lead the planning and design of structured products, including principal-protected products, yield enhancement strategies, and custom payoff structures tailored to diverse user segments.
Develop short and medium-term product iteration plans and roadmaps, taking into account market situation, product life cycle, competitive landscape, and available resources.
Oversee project progress and cooperate with developers, designers, quantitative analysts, risk management, marketing, operations, and other departments.
Use data-driven thinking to explore the core logic that affects
AUM
growth and user growth; formulate and implement growth and operation strategies.
Responsible for managing user life-cycle (acquisition, retention, conversion, etc.) and enhancing the user journey experience across structured products.
Monitor and analyze market trends in crypto structured products, identify new opportunities and competitive threats, and translate insights into actionable product initiatives.
Collaborate with quantitative and risk teams to define product parameters, pricing models, and risk frameworks for new structured offerings.
What We Look For In You
Demonstrate a keen interest in blockchain and the financial industry, with a solid understanding of derivatives and structured finance concepts.
3+ years of product manager experience with a bachelor's degree or above; background in mathematics, economics, or related quantitative fields preferred.
Exhibit strong skills in product design and project management, with a particular proficiency in identifying user needs through data analysis and implementing growth strategies.
Showcase rigorous logical thinking, exceptional teamwork abilities, and effective communication skills; capable of orchestrating resources across various departments to address challenges and meet objectives.
Display a proactive, enthusiastic, and responsible attitude towards users and the team.
Excellent English communication skills (both written and verbal); ability to work in a global, cross-timezone environment.
Nice-To-Haves
Possess a strong understanding of the structured products landscape.
Experience in trading or designing options, structured products, or related derivatives at a financial institution or crypto exchange.
CFA, FRM, or equivalent financial certification.
Perks & Benefits
Competitive total compensation package
L&D programs and education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Singapore, Singapore
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About The Team
Our Trading Product Group leads the design of all the products on OKX's derivatives trading exchange, including spot trading, spot margin, futures, trading options, etc. We are seeking a Senior Product Manager/Product director to join our Structured Products team. The successful candidate will be responsible for managing the development and delivery of structured products, including defining and executing product strategy, collaborating with cross-functional teams, and ensuring that our products meet the needs of global traders in the opportunity discovery phase.
What You’ll Be Doing
Lead the planning and design of structured products, including principal-protected products, yield enhancement strategies, and custom payoff structures tailored to diverse user segments.
Develop short and medium-term product iteration plans and roadmaps, taking into account market situation, product life cycle, competitive landscape, and available resources.
Oversee project progress and cooperate with developers, designers, quantitative analysts, risk management, marketing, operations, and other departments.
Use data-driven thinking to explore the core logic that affects
AUM
growth and user growth; formulate and implement growth and operation strategies.
Responsible for managing user life-cycle (acquisition, retention, conversion, etc.) and enhancing the user journey experience across structured products.
Monitor and analyze market trends in crypto structured products, identify new opportunities and competitive threats, and translate insights into actionable product initiatives.
Collaborate with quantitative and risk teams to define product parameters, pricing models, and risk frameworks for new structured offerings.
What We Look For In You
Demonstrate a keen interest in blockchain and the financial industry, with a solid understanding of derivatives and structured finance concepts.
3+ years of product manager experience with a bachelor's degree or above; background in mathematics, economics, or related quantitative fields preferred.
Exhibit strong skills in product design and project management, with a particular proficiency in identifying user needs through data analysis and implementing growth strategies.
Showcase rigorous logical thinking, exceptional teamwork abilities, and effective communication skills; capable of orchestrating resources across various departments to address challenges and meet objectives.
Display a proactive, enthusiastic, and responsible attitude towards users and the team.
Excellent English communication skills (both written and verbal); ability to work in a global, cross-timezone environment.
Nice-To-Haves
Possess a strong understanding of the structured products landscape.
Experience in trading or designing options, structured products, or related derivatives at a financial institution or crypto exchange.
CFA, FRM, or equivalent financial certification.
Perks & Benefits
Competitive total compensation package
L&D programs and education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Sliema, Malta
Who We Are
At OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 50 million users in over 180 countries globally, OKX empowers every individual to explore the world of Web3. With our extensive range of products and services, and unwavering commitment to innovation, OKX envisions a world of financial access backed by blockchain and the power of decentralized finance.
We are innovative in the way we think, work, and in the products we create. We are also socially responsible by actively participating and encouraging employees to take part in various public welfare activities. With more than 3,000 employees around the world, we believe embracing diversity and inclusion will spark the creation of long-term value for the industry. Come Build the Future with Us now!
About the Team
The Operations function at OKX is the engine powering our local business growth and execution. We are a team of product-minded, commercially driven problem solvers who bridge the gap between strategy, customer experience, and compliance. We build scalable workflows, drive market expansion, and champion operational excellence - ensuring we scale the business efficiently and responsibly.
What You'll be Doing:
Cross-Functional Project Leadership:
Lead strategic, high-impact initiatives across Product, Growth, VIP/Affiliates, Compliance, and Customer Support.
Product & Tech Operations Bridge:
Partner closely with Product Managers and Engineering to align on product rollouts, conduct operational testing, influence roadmap prioritization, and optimize end-to-end customer journeys.
Commercial Alignment & Growth Support:
Collaborate with commercial and growth teams to scale operational workflows around VIPs and business development initiatives.
Process Optimization & Scaling:
Continuously analyze operational metrics to uncover inefficiencies, automate manual workflows, and elevate service delivery.
Market Insights & Innovation:
Research competitor benchmarks and industry best practices to recommend proactive, product-led operational innovations.
Local Market & User Insights:
Serve as an internal SME on local user behavior, market trends, and operational requirements to refine product-market fit.
What We Look For in You:
Hands-on Execution & Ownership:
Proven track record of planning, driving, and delivering complex cross-functional projects end-to-end in a fast-paced environment.
Data-Driven & Commercially Minded:
Strong analytical capabilities. Able to interpret product/commercial data, spot operational trends, and translate them into actionable business decisions.
Product & Customer Experience Intuition:
Familiarity with the product lifecycle, product operations, and testing frameworks, with a sharp instinct for intuitive, high-quality user experiences.
Cross-Functional Influence & Self-Starter Drive:
Exceptional ability to build relationships across engineering, commercial, and operational teams while rapidly picking up domain-specific context.
Problem Solver & Critical Thinker:
Comfortable questioning the status quo, navigating ambiguity, and operating independently within a dispersed global team.
Tech-Forward & AI-Fluent:
Enthusiastic about leveraging emerging technologies and AI tools to eliminate friction, automate workflows, and boost team productivity.
Communication & Stakeholder Management:
Excellent written and verbal communication skills in English, capable of presenting insights clearly to leadership and key partners.
Nice to Haves:
Prior experience in a crypto exchange, FinTech or other start up in a regulated industry.
Prior experience working in a multinational or matrix environment.
Interest in crypto or trading.
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Paris; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
ГибридPalo Alto; New York; San Francisco; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
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Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Excellent English communication skills (both written and verbal); ability to work in a global, cross-timezone environment
Singapore, Singapore; Excellent English communication skills (both written and verbal); ability to work in a global, cross-timezone environment
headWarsaw, Poland; Prague, Czechia
СтажёрГеография найма не уточнена
УдалённоRemote, US; Preferred: candidates based in US Eastern or Central time zones, given close cross-functional coordination needs; The base salary range for this role’s listed level is currently for residents of the United States only
ОфисheadLausanne
УдалённоCiudad de México, Mexico; Belgrade, Serbia; Yerevan, Armenia; Bogotá, Colombia; Buenos Aires, Argentina; Caracas, Venezuela, Bolivarian Republic of
ОфисLimassol
Paris; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
Poland
Excellent English communication skills (both written and verbal); ability to work in a global, cross-timezone environment
Singapore, Singapore; Excellent English communication skills (both written and verbal); ability to work in a global, cross-timezone environment