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Location: San Francisco, California Workplace: Hybrid WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE: As a Payroll Analyst on our Accounting team, you’ll manage accurate, on-time U.S. payrolls and provide operational coverage for the payroll team. In this role, you’ll help keep a fast-growing workforce compliant and dependable while improving the systems and workflows that make payroll seamless for employees. You’ll partner closely with the Accounting, People Ops, and Benefits teams to refine existing processes and systems in a fast-changing environment. Expect hands-on processing, ongoing improvements, and accountability for precision and employee trust.   This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. WHAT YOU'LL ACHIEVE: - Manage and reconcile all bi-weekly, quarterly (commissions), and off cycle payrolls using Workday for employees in the United States - Own and administer the Workday Time Tracking module for all non-exempt hourly employees to ensure timecards are accurately submitted and approved on time - Process all leave of absence amounts, fringe benefits (e.g. Carrot and BenePass), equity transactions, and 401K/Roth contributions using Fidelity - Liaise with the ADP support team to ensure the accuracy and timely processing of garnishments, taxes, and net pay - Collaborate closely with the People team, Finance team, and external payroll partners to identify and improve payroll workflows - Provide excellent employee experience as the first point of contact for all U.S. payroll inquires - Ability to generate and analyze payroll reports using Workday - Reconcile and prepare month end U.S. payroll journal entries - Assist with balance sheet reconciliations - Serve as additional support to the Senior Payroll Analyst - Complete ad-hoc tasks and other duties as assigned SKILLS YOU'LL NEED TO BRING: - 4+ years of U.S. payroll processing experience for mid-market / scaling enterprises - 2+ years of experience with Workday payroll system - Strong knowledge of U.S. payroll compliance and understanding of Federal/State payroll tax and labor laws - Ability to handle multiple projects and competing priorities in a high growth environment - Highly proficient in MS Excel (e.g. vlookups, pivot tables, and formulas) with the curiosity to use AI tools thoughtfully in payroll workflows NICE TO HAVES: - Experience with NetSuite; experience creating and reconciling payroll journal entries - Experience with Workday modules (e.g. HCM, Time Tracking, Absence, Benefits, etc.), ADP smart compliance, vendor implementation Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated base salary range for this role is $120,000 - $140,000 per year. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21 #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Location: San Francisco Workplace: Hybrid About WorkOS 🚀 WorkOS builds modern developer tools and APIs that make it easy for companies to become Enterprise Ready. Our platform powers authentication, identity, authorization, and other critical infrastructure that developers need to securely scale their products to large organizations. We recently raised a $100M Series C, valuing the company at $2B, led by Meritech and Sapphire with participation from Greenoaks, Craft, Abstract, and Audacious. WorkOS powers enterprise features for many of the fastest-growing AI companies, including OpenAI, Cursor, and Perplexity, Sierra, and Plaid. As AI reshapes software, WorkOS is at the frontier of Human and Agent Authentication, Identity, and Access Control helping companies answer a new critical question: who are your agents, and what are they allowed to do? Our fast-growing customer base includes hundreds of modern software companies building the next generation of enterprise-ready products. ABOUT THE ROLE We’re hiring an experienced Engineering Manager to lead Dashboard, the team helping customers get more value from the WorkOS suite and helping WorkOS grow as a business. We’re looking for a leader who is excited to manage engineers, but approaches the role as a startup founding member would. You’ll lead engineers working across customer onboarding and growth, billing and monetization, and AI assistance in the WorkOS dashboard. The team’s work connects the customer journey from signup and integration through production and expansion. You’ll partner closely with design, go-to-market, finance, and other engineering teams to make that journey simpler and more effective. This role offers meaningful autonomy to shape what we build and why. It’s a great fit for a strong product thinker who enjoys working closely with product managers and taking the lead on product decisions when the opportunity calls for it. You’ll have room to identify customer problems, propose new directions, and carry ideas from discovery through launch, with ownership of the outcomes. If you’re excited by the chance to combine engineering leadership with product judgment, there’s a lot to build here. You’ll also drive technical strategy, empower your team to execute on projects with a direct impact on customer success and the business, and play a pivotal role in scaling the team and recruiting exceptional engineers. WHAT YOUR TEAM WILL BUILD - Growth and onboarding: help developers move from signing up to integrating and running WorkOS in production. Improve onboarding and next steps, and work with go-to-market teams on timely outreach informed by product signals. - Billing and monetization: build annual-credit capabilities, make billing more reliable and automated, and give customers clearer pricing, usage, and credit information in the dashboard. - AI assistance for developers: bring the Dashboard Agent, WorkOS MCP server, Ask WorkOS, and Support Bot into a coordinated experience, with shared retrieval, evaluations, and quality standards. Help developers get useful, consistent answers and make progress with WorkOS. RESPONSIBILITIES - Build and lead a high-velocity team that ships product fast and with polish across growth, monetization, and developer assistance. - Be deeply technical and hands-on: read the PRs, write prototypes, and work with technical leads on architecture and project scope. - Shape the roadmap in close partnership with product managers, design, go-to-market, finance, and engineering. Bring your own product perspective, identify opportunities, and drive product decisions directly where needed—from defining the problem and choosing an approach to measuring the outcome. - Help the team improve the customer journey from signup to production and expansion, using product signals and customer feedback to choose what to build next. - Balance rapid product iteration with the reliability and correctness customers need from billing and the quality they expect from AI assistance. - Push for clarity, focus, and high energy in every sprint. Drive urgency without burning people out. - Spend time with customers and engineers alike—digging into pain points, testing assumptions, and improving the craft. - Coach, mentor, and grow a team of curious, driven engineers through direct feedback, clear goals, and meaningful ownership. - Partner with recruiting to attract, hire, and retain exceptional engineering talent. QUALIFICATIONS - Track record of having successfully led product-focused engineering teams in high-performing organizations that shipped real impact. - You've written code at a high level, and you still love to get your hands dirty. You view leadership as an amplifier, not a step back. - Bias for action and scrappiness: You don’t over-optimize for process. You optimize for velocity, customer value, and learning. - You deeply care about the developer experience. You think about UX, APIs, performance, edge cases, and joy. - You ask "why" obsessively, and you push yourself (and your team) to learn constantly. - You build trust, give direct feedback, and create space for engineers to thrive. - You have experience partnering with internal recruiting teams to drive effective and fair hiring processes. You realize that recruiting is a large and important part of your role, and have a track record of recruiting, hiring, and mentoring top engineering talent. - You’re a strong product thinker who connects customer needs, technical possibilities, and business outcomes. You collaborate well with product managers and are comfortable driving product decisions yourself, using customer insight and evidence to make tradeoffs and build alignment. Experience with onboarding and growth, billing systems, or customer-facing AI products is especially relevant. You do not need prior experience in all three areas. Benefits and Perks (US Only) 💖 At WorkOS, we offer resources that emphasize personal and familial well-being. We offer healthcare coverage for you and your family, including medical, dental, and vision. We offer parental leave, paid-time off and fully remote working arrangements.   - 401k matching - Competitive Equity - Healthcare, dental and vision coverage - FSA, ST/LT Disability, Voluntary Life - Carrot fertility benefits - 20 days paid vacation + 10 holidays + unlimited sick leave - 12 weeks fully paid parental leave - Fitness: Monthly stipend for gyms, yoga classes, race registrations or whatever keeps you active - Wellness: Monthly stipend for a massage, meditations class, therapy, or activities that enhance your well-being - Commuter benefits for hybrid employees in SF/NYC - Unlimited token usage! Please inquire directly with our recruiting team for benefits available to those working outside the US.   Equal Opportunity Employer WorkOS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location: Remote; Japan (Remote); Slovakia (Remote); Spain (Remote); Czechia (Remote); Switzerland (Remote); Estonia (Remote); Singapore (Remote); Mexico (Remote); Portugal (Remote); USA (Remote); Israel (Remote); Kyrgyzstan (Remote); Bulgaria (Remote); Austria (Remote); Iceland (Remote); Hungary (Remote); Ireland (Remote); Canada (Remote); South Africa (Remote); Brazil (Remote); Mauritius (Remote); UK (Remote); Romania (Remote); Cyprus (Remote); Malta (Remote); Latvia (Remote); Argentina (Remote); Bosnia and Herzegovina (Remote); Poland (Remote); Uruguay (Remote) Workplace: Remote WHO WE ARE Hi, we're DuckDuckGo, the online protection company and remote-first team of 400+ on a mission to raise the standard of trust online. Founded in 2008 and profitable since 2014, our annual revenue is in the hundreds of millions USD and millions use our browser on Mac https://spreadprivacy.com/introducing-duckduckgo-for-mac/, Windows https://spreadprivacy.com/windows-browser-open-beta/, iOS https://spreadprivacy.com/duckduckgo-privacy-browser-ios14/, and Android https://spreadprivacy.com/introducing-app-tracking-protection/, our search engine https://duckduckgo.com/, and the DuckDuckGo subscription https://duckduckgo.com/pro. We also offer private, useful, and optional AI, including Duck.ai https://duck.ai/, which lets you chat privately with ChatGPT, Claude, and other AIs, all in one place.   Our culture https://duckduckgo.com/how-we-work of trust, inclusivity, and empowered project management underpins everything we do, where each team member takes full ownership of their projects, from scoping and execution to postmortem. If you're seeking end-to-end ownership of your work, you've come to the right place! YOUR TEAM AND ROLE Working on the Web Dependability Engineering team, you'll make sure websites just work in DuckDuckGo's browsers across Mac, Windows, iOS, and Android, helping ensure our users have the best-possible experience browsing with DuckDuckGo. Recent projects include: - Reverse-engineering how sites detect our privacy protections and building countermeasures that keep pages working - Shimming browser APIs so sites work seamlessly across different browser engines and system webviews - Building LLM agent pipelines that automatically reproduce and triage reported site breakage   As a Senior Web Compatibility Engineer, you'll be our resident expert on why websites break and how to fix them: owning the webcompat side of our triage process, debugging gnarly issues in code you don't control, distinguishing site bugs from browser bugs from privacy protection-induced breakage, leading the charge when a top site breaks and becomes an incident, shipping durable fixes across every platform, and work on related projects that prevent user churn and keep users coming back to DuckDuckGo. ABOUT YOU - 7+ years of experience building and debugging complex web applications with vanilla JavaScript. - Detailed knowledge of web standards, web components, and browser APIs. Any additional experience with our stack is a bonus: Swift/Kotlin/C#/C++/Python. - Advanced ability to reverse-engineer obfuscated third-party code and reduce issues to minimal test cases. - Passion for hunting elusive bugs and tracing them to their root cause. - Interest in automating repetitive work and building agentic tooling that multiplies the team's impact. - Experience triaging issues, leading incident response, and communicating clearly with technical and non-technical stakeholders. - Experience shipping code beyond the web, like native or desktop clients. - Ability to lead complex, ambiguous projects with little to no oversight. COMPENSATION This role is paid on a regional pay scale, in local currency, and stock options: - United States: $190,500 USD annually - United Kingdom: £134,600 GBP annually - Canada: C$253,500 CAD annually - Europe/Rest of World: €157,350 EUR annually In Spain, pay is expected to transition to the EUR scale on January 1, 2027, and in other Europe/Rest of World countries on February 1, 2027.   Compensation is transparent across the organization, and all team members within the same professional level and global region receive the same compensation.   Eligibility for company-sponsored health benefits is limited to team members based in the United States. This program does not extend to team members located in other countries, such as Canada or the UK.   Our Team Member Support Guide https://duckduckgo.com/assets/hiring/team_support_guide.pdf explains how we prioritize your wellbeing including paid parental leave, office setup, and co-working allowances. HIRING PROCESS Hiring works best when it's a two-way street. Learn how we help you get to know DuckDuckGo, envision your future role here, and find out more about how we hire https://duckduckgo.com/how-we-hire. DIVERSITY, EQUITY AND INCLUSION DuckDuckGo provides equal work opportunities to all team members and applicants, and it prohibits discrimination and harassment of any type on the basis of race, color, ethnicity, caste, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by our policies or federal, state, or local laws. We want to ensure that our hiring process is accessible. If you need reasonable accommodation for any part of the application process because of a medical condition or disability, please send an email to careers@duckduckgo.com to let us know the nature of your request. PLEASE NOTE THAT: - You’ll be required to attend meetings on camera via video conferencing - Expect to travel at least two times a year: once for our all-hands meetup and again for a team retreat (each around 4-5 days). While extenuating circumstances may impact attendance, everyone is strongly encouraged to attend. - While we offer a flexible work arrangement with no core hours, expect an average full-time commitment of 40 hours per week. - A successful candidate must pass a background check as a condition of joining the team. - By applying for this role, you confirm that all information submitted is accurate and complete. You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer, revocation of any existing offer, or other adverse action, up to and including termination after the start of your commencement of work. DISCLOSURE STATEMENT: USE OF AI IN HIRING PROCESS As part of our commitment to enhancing our recruitment process, we utilize artificial intelligence (AI) technology to assist in reviewing and summarizing job applications and test projects, including those tools integrated into our recruitment vendor platforms. We use AI to flag potentially fraudulent applications, analyze and summarize applicants’ experience, interviews, and project performance, and help streamline our selection process. Key Principles: - Data Privacy: All information provided in your application will be handled in accordance with our Recruiting Privacy Policy https://duckduckgo.com/static-assets/files/pages/careers/DuckDuckGo-Recruiting-Privacy-Policy-effective-September-30-2025.pdf. We ensure that your personal information is protected and used solely for recruitment purposes. - Human Oversight and Accountability: The AI technology is designed to support our hiring team by providing insights and summaries of applications and evaluations of test projects against scoring rubrics. All final evaluations and hiring decisions, however, will be made by our hiring team, who will consider the AI's input alongside other factors. - Transparency: We believe in transparency regarding our hiring practices. If you have any questions about how AI is used in our recruitment process, please feel free to reach out to us. By submitting your application, you acknowledge and consent to the use of AI technology in our review process. If you would like to request an alternative selection process, please contact us as at careers@duckduckgo.com. Thank you for your interest in joining DuckDuckGo! #LI-DNI

Location: Spain; Romania; Hungary; Bulgaria; Portugal; Slovakia; Poland; Estonia Workplace: Remote ✨ ONE PLATFORM, A WHOLE WORLD OF OPPORTUNITY The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere. We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing: - Ranked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies https://www.oysterhr.com/library/oyster-hr-named-10-of-americas-top-worktech-companies-of-2026-by-time - Named one of America's Greatest Startup Workplaces 2026 https://www.oysterhr.com/library/oyster-2026-newsweek-award by Newsweek - A G2 Spring 2026 Leader https://www.oysterhr.com/library/oyster-named-best-roi-for-any-global-employment-platform-for-g2-spring-2026 across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance - The only B Corp-certified global employment platform ~ independently verified since 2023 Two of those rankings measured our business impact from the outside. One measured how our own people feel about working here. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. They're the same one. And we're just getting started. If you want to do the best work of your career alongside people who care as much as you do, we'd love for you to apply. Location: While this position is posted in a specific region, all of Oyster’s positions are fully remote, and you can work from home. Forever. To create the best experience for our new hire, this role requires that you be based within UTC -1 to UTC +3 In this highly strategic and cross-functional role, you’ll own and evolve Oyster’s global network of external payroll partners and core compliance providers that underpins end-to-end payroll delivery across our markets. Operating with a primary focus (~80%) on core multi-country payroll delivery, vendor accuracy, calendar adherence, and operational controls, alongside secondary oversight (~20%) of specialized Compliance vendors, you’ll ensure our partners deliver scalable, high-quality, and fully compliant solutions that enable our customers to hire anyone, anywhere. You’ll combine commercial acumen, operational excellence, regulatory monitoring, and strong relationship management to drive vendor performance, execute risk assessments, resolve complex payroll escalations, and continuously strengthen our global partner ecosystem. From leading commercial negotiations, compliance tracking, and governance frameworks to identifying new partner opportunities and ensuring alignment with local legal and statutory payroll standards, you’ll play a critical role in shaping how Oyster delivers global employment solutions at scale. This role is ideal for someone who thrives in ambiguity, enjoys solving complex operational challenges, and can confidently influence stakeholders internally and externally. You are commercially minded, data-driven, solutions-oriented, and energized by building strong partnerships that create long-term business impact. Key Responsibilities - Act as the Subject Matter Expert and primary operational and commercial owner for Oyster's strategic multi-country payroll partners worldwide. - Maintain deep operational mastery of end-to-end payroll delivery workflows, cut-off calendars, variance analysis, Gross-to-Net (GTN) calculations, statutory filings, and failure modes across key markets - Partner with internal Pay & Payroll operations teams to monitor partner SLA compliance, data payload delivery, and payroll cut-off adherence - Proactively evaluate vendor capacity, operational readiness, and processing controls ahead of peak payroll cycles and expansion into new markets - Define partner strategy, governance, scorecards, review cadences, escalation thresholds, and improvement plans - Hold partners accountable for payroll accuracy, timeliness, statutory compliance, compliance tracking, responsiveness, controls, and customer outcomes - Manage the full vendor relationship lifecycle, from partner selection and onboarding through transition, consolidation, or exit decisions - Evaluate partner capabilities, market coverage, operational maturity, security/compliance posture, and scalability - Build and maintain expertise in multi-country payroll delivery, regulatory dependencies, and contractual trade-offs Vendor Performance & Governance - Establish baselines and monitor vendor performance through KPIs, SLAs, scorecards, and remediation plans - Lead recurring executive business reviews and performance discussions with partner leadership teams - Translate payroll-partner performance data into recommendations for Operations, Product, Finance, Legal, Customer teams, and leadership - Monitor operational performance and proactively identify service risks or quality concerns - Conduct structured vendor compliance audits, risk assessments, and operational reviews across the partner ecosystem - Drive consistent governance standards, regulatory alignment, and operational excellence across vendors - Lead ongoing regulatory monitoring, risk assessments, and compliance tracking to ensure there are no gaps in compliance across all payroll and compliance vendor operations and local legal standards across all operating regions Commercial & Partnership Management - Build trusted, long-term relationships with external partner leadership teams - Lead or materially shape commercial negotiations, contract renewals, pricing, remedies, and service changes - Strengthen strategic partnerships to support business growth and customer outcomes - Lead complex, multi-market payroll escalations through root-cause analysis, recovery, prevention, and executive communication - Collaborate cross-functionally and externally to resolve sensitive operational challenges - Support customer and internal stakeholder conversations requiring partner expertise - Identify and source new partners to strengthen global coverage and capabilities Vendor Ecosystem Development - Identify operational or geographic gaps within the vendor ecosystem - Evaluate and onboard new partners to strengthen Oyster’s global coverage - Recommend improvements to ecosystem strategy, scalability, and service quality - Partner cross-functionally to evolve how Oyster leverages and manages external vendors - Drive initiatives that improve partner consistency, efficiency, and customer experience Strategic Business Partnership - Advise internal teams on vendor capabilities, strengths, and operational considerations - Guide partner selection decisions based on customer needs and business priorities - Share insights from vendor trends, escalations, and operational performance data - Partner with Go-To-Market teams to support deal strategy and customer solutions - Enable scalable and commercially sound global employment solutions - Proactively partner with internal teams including HRBPs, Employee Lifecycle Teams, and Payroll/Pay teams to align vendor capabilities with employee support and operational workflows Escalation Leadership - Maintain secondary oversight (~20%) of specialized Health & Safety and Compliance vendor relationships, ensuring partner capabilities and SLAs support local statutory requirements - Lead high-impact escalations across external partners and internal teams with limited direction - Coordinate cross-functional and cross-partner responses to critical operational issues - Protect customer experience while balancing operational and commercial priorities - Identify root causes and recurring trends across escalations - Drive preventative improvements and operational maturity across the partner ecosystem - Lead in escalations on calls to get to root cause, find solutions, and manage end-to-end resolution. CONTINUOUS IMPROVEMENT & HIGH PERFORMANCE - Continuously audit and refine workflows and ways of working to reduce response times and elevate service quality. - Build scalable processes, knowledge, automation, and AI-enabled reporting while protecting payroll and personal data. - Analyze recurring ticket trends and received queries to identify systemic issues, proactively building preventative resources for internal teams. - Identify opportunities to improve workflows, documentation, and knowledge management, ensuring Pearls have accurate, accessible self-service resources to reduce dependency and improve operational efficiency. Projects - Lead People Services and cross-functional projects as we work towards our Mission to enable companies to hire anyone, anywhere! Core Requirements - 5+ years of direct experience managing multi-country Payroll Vendors and Compliance/Health & Safety partners in a global environment - Strong technical understanding of end-to-end payroll processing cycles, Gross-to-Net (GTN) calculations, statutory filings, and payroll controls - Significant experience owning strategic payroll and compliance vendor relationships in a global or multi-country environment - Deep understanding of payroll operations, compliance tracking, risk assessments, statutory controls, regulatory monitoring, and global legal standards - Evidence of improving vendor performance and regulatory alignment through KPIs, SLAs, vendor compliance audits, governance, remediation, and executive business reviews - Commercial negotiation and contract-management capability, including pricing, service levels, remedies, renewals, and trade-offs - Highly strategic thinker with the ability to balance operational detail with long-term business goals - Strong analytical and problem-solving skills, with the ability to use data to drive decisions and improvements - Commercially minded and solutions-oriented, with a pragmatic approach to operational challenges - Exceptional relationship-building and influencing skills across internal and external stakeholders - Strong ownership mindset with the ability to operate autonomously in a fast-paced environment - Experience managing complex escalations and driving resolution across multiple stakeholders - Excellent communication and presentation skills, both written and verbal - Collaborative and cross-functional by nature, with experience partnering across Operations, Legal, Support, Sales, and Customer-facing teams - Process-oriented and continuously looking for ways to improve scalability and operational maturity - Comfortable working in ambiguity and helping shape evolving operational functions and frameworks - Demonstrated track record of proactive business partnering with internal stakeholders such as HRBPs, Lifecycle Teams, and Pay teams - [BONUS] Experience working with global vendors across multiple regions (APAC, EMEA, LATAM, AMER) - [BONUS] Experience building or scaling vendor governance programs and operational frameworks - [BONUS] Additional languages - [BONUS] Have worked in a fast-paced, scaling startup or global tech environment - [BONUS] Experience implementing AI tools or automation workflows to improve workflows and vendor management You'll also need - A reliable home internet connection (or be able to get one) - Fluent English language HOW WE WORK TOGETHER AT OYSTER Our values guide the work we do, the decisions we make, and the culture that makes Oyster what it is. We make it happen—progress is our default setting. We drive change, we build and give trust, and we move as one united team. Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. Everything we do ladders up to our mission. We embrace asynchronous, collaborative work and share how we operate in the Oyster Public HQ https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d so other global teams can learn from us. HOW YOU WORK With diverse locations, cultures, and needs, we created How YOU Work; https://oysterhr.notion.site/How-YOU-work-ac16c1932e314ffd8cb693e332458395 a program supporting your whole human experience at Oyster: - Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere. - Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country. - Mental health support: Access Plumm https://oysterhr.notion.site/Plumm-3b5e7e70dec6428e975f68f25972cfb7, our mental well-being service. - Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet to spend on a wide range of options. - Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally. - WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly. ✨ THE BEST JOBS SHOULD BE AVAILABLE TO EVERYONE  We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment. Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations. Our available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers http://www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline https://faceup.com/c/8tpzyyye.

Location: EMEA; Toronto; Ireland; Portugal; United Kingdom; Spain Workplace: Remote ✨ ONE PLATFORM, A WHOLE WORLD OF OPPORTUNITY The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere. We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing: - Ranked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies https://www.oysterhr.com/library/oyster-hr-named-10-of-americas-top-worktech-companies-of-2026-by-time - Named one of America's Greatest Startup Workplaces 2026 https://www.oysterhr.com/library/oyster-2026-newsweek-award by Newsweek - A G2 Spring 2026 Leader https://www.oysterhr.com/library/oyster-named-best-roi-for-any-global-employment-platform-for-g2-spring-2026 across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance - The only B Corp-certified global employment platform ~ independently verified since 2023 Two of those rankings measured our business impact from the outside. One measured how our own people feel about working here. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. They're the same one. And we're just getting started. If you want to do the best work of your career alongside people who care as much as you do, we'd love for you to apply. THE ROLE Location: While this position is posted in a specific location, all of Oyster's positions are fully remote and you can work from home. Forever. To create the best experience for our new hire, this role requires you to be based within -5 / +3 UTC. As Senior Director of Product for our Employer of Record offering, you will own the product vision, strategy and execution across the full EOR employment lifecycle, from onboarding and documentation through time off, benefits, pay and offboarding. That spans the workflows our customers use, the internal tooling our operations teams rely on, and the experience of the employees we employ on our customers' behalf. This is the core of Oyster's business and it is operationally and legally complex. A payroll delay, a contract issue or a compliance gap becomes a customer escalation, a legal question and an operations fire on the same day. We want someone who treats the whole journey as one experience, for our customers and for the people who have to run it. As a part of the senior leadership team at Oyster, you will be shaping strategy well beyond your own teams, setting direction across multiple product development teams and trusted to make the calls that define where this part of the business goes. You will be leading through real change: we are raising the bar on performance, moving toward direct feedback and radical candour, and reshaping how we build with AI. WHAT YOU WILL OWN - Own the product vision, strategy and roadmap for EOR, and connect team-level work to company outcomes. - Be accountable for the end-to-end performance of the platform, including the downstream operational reality, not only what ships. - Turn highly localised, complex regulation into scalable, automated workflows rather than manual workarounds held together by our operations teams. - Prioritise across new capability, regulatory requirements, technical debt and operational improvement, across several teams at once. - Coach and grow a team of product managers and group product managers, moving them from delivering features to owning problems and outcomes. - Partner with Engineering and Design leadership as a real counterpart, holding proper tension on trade-offs without dominating or giving in too easily. - Partner with Operations, Legal and Finance to shape where this business goes, including the margin and risk picture. - Build an AI-first way of working in the product organisation: how we discover, prototype and learn, not just what we ship. WHAT WE ARE LOOKING FOR - 10+ years in product management, including 5 to 7 years leading other product managers, with measurable business and customer outcomes behind you. - Experience in operationally or legally complex B2B or Fintech. HR tech, EOR, payroll or compliance is ideal, though the complexity matters more to us than the sector. - A systems thinker who starts from first principles and diagnoses before proposing. - Hands-on experience using AI to change how your team works, not only what it ships. We will ask what decision changed because of something you learned. - Able to set product vision at business-unit level and generate real buy-in when priorities shift. - Proven people leadership: coaching product managers into leaders, holding a clear bar, having the difficult conversation early. - Experience leading through structural change, and comfort with ambiguity as an opportunity rather than a risk. - Communication strong enough to influence senior stakeholders, backed by a mechanism that turns agreement into delivery. You'll also need - A reliable home internet connection, or be able to get one. - Fluent English language skills. HOW WE WORK TOGETHER AT OYSTER Our values guide the work we do, the decisions we make, and the culture that makes Oyster what it is. We make it happen—progress is our default setting. We drive change, we build and give trust, and we move as one united team. Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. Everything we do ladders up to our mission. We embrace asynchronous, collaborative work and share how we operate in the Oyster Public HQ https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d so other global teams can learn from us. HOW YOU WORK With diverse locations, cultures, and needs, we created How YOU Work; https://oysterhr.notion.site/How-YOU-work-ac16c1932e314ffd8cb693e332458395 a program supporting your whole human experience at Oyster: - Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere. - Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country. - Mental health support: Access Plumm https://oysterhr.notion.site/Plumm-3b5e7e70dec6428e975f68f25972cfb7, our mental well-being service. - Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet to spend on a wide range of options. - Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally. - WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly. ✨ THE BEST JOBS SHOULD BE AVAILABLE TO EVERYONE  We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment. Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations. Our available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers http://www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline https://faceup.com/c/8tpzyyye.

Location: Remote; Japan (Remote); Slovakia (Remote); Spain (Remote); Czechia (Remote); Switzerland (Remote); Estonia (Remote); Singapore (Remote); Mexico (Remote); USA (Remote); Israel (Remote); Kyrgyzstan (Remote); Bulgaria (Remote); Austria (Remote); India (Remote); Iceland (Remote); Hungary (Remote); Ireland (Remote); Canada (Remote); South Africa (Remote); Brazil (Remote); Finland (Remote); UK (Remote); Romania (Remote); Cyprus (Remote); Malta (Remote); Latvia (Remote); Argentina (Remote); Poland (Remote); Uruguay (Remote) Workplace: Remote WHO WE ARE Hi, we're DuckDuckGo, the online protection company and remote-first team of 400+ on a mission to raise the standard of trust online. Founded in 2008 and profitable since 2014, our annual revenue is in the hundreds of millions USD and millions use our browser on Mac https://spreadprivacy.com/introducing-duckduckgo-for-mac/, Windows https://spreadprivacy.com/windows-browser-open-beta/, iOS https://spreadprivacy.com/duckduckgo-privacy-browser-ios14/, and Android https://spreadprivacy.com/introducing-app-tracking-protection/, our search engine https://duckduckgo.com/, and the DuckDuckGo subscription https://duckduckgo.com/pro. We also offer private, useful, and optional AI, including Duck.ai https://duck.ai/, which lets you chat privately with ChatGPT, Claude, and other AIs, all in one place.   Our culture https://duckduckgo.com/how-we-work of trust, inclusivity, and empowered project management underpins everything we do, where each team member takes full ownership of their projects, from scoping and execution to postmortem. If you're seeking end-to-end ownership of your work, you've come to the right place! YOUR TEAM AND ROLE Working on the Privacy Functional Team, you'll lead complex projects across key company-wide objectives. You'll protect the privacy of our users using Go, Node.js, Python, and (sometimes) Perl to write pragmatic, performant, testable code, and work on related projects. Potential projects include: - Designing systems for improving our search indexes and AI features without compromising user privacy - Building new features on top of our Tracker Radar https://spreadprivacy.com/duckduckgo-tracker-radar/ crawler to detect emerging privacy threats - Implementing new privacy features and maintaining existing ones, such as our Web Tracking https://duckduckgo.com/duckduckgo-help-pages/privacy/web-tracking-protections and Email https://duckduckgo.com/duckduckgo-help-pages/email-protection/privacy Protections   As a Senior Privacy Engineer, you'll own major components of our privacy technology, taking responsibility for their maintenance and improvement over time. A key part of the role will also be participation in our privacy review and audit processes, ensuring that all product developments align with our privacy principles. In time, you'll formally mentor other engineers, supporting their career growth and the growth of the Privacy Team at DuckDuckGo. ABOUT YOU - Ability to lead and collaborate on high-impact and complex projects from proposal through post-mortem. - Skills to wrangle vague problems, propose innovative solutions, and execute them effectively, involving others when necessary. - Experience working on privacy solutions in an engineering capacity (e.g. tracker blocker, differential privacy, or similar technology). - Deep technical understanding of online privacy threats and the existing solution space to protect against them. - Proficiency in any of the following: Go, Node.js, Python, Perl. - Excellent communication skills. You can validate your decisions and communicate them clearly to a variety of audiences, including non-technical stakeholders. COMPENSATION $178,500 USD annually and stock options. Compensation is transparent across the organization, and all team members within the same professional level and global region receive the same compensation.   Eligibility for company-sponsored health benefits is limited to team members based in the United States. This program does not extend to team members located in other countries, such as Canada or the UK.   Our Team Member Support Guide https://duckduckgo.com/assets/hiring/team_support_guide.pdf explains how we prioritize your wellbeing including paid parental leave, office setup, and co-working allowances. HIRING PROCESS Hiring works best when it's a two-way street. Learn how we help you get to know DuckDuckGo, envision your future role here, and find out more about how we hire https://duckduckgo.com/how-we-hire. DIVERSITY, EQUITY AND INCLUSION DuckDuckGo provides equal work opportunities to all team members and applicants, and it prohibits discrimination and harassment of any type on the basis of race, color, ethnicity, caste, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by our policies or federal, state, or local laws. We want to ensure that our hiring process is accessible. If you need reasonable accommodation for any part of the application process because of a medical condition or disability, please send an email to careers@duckduckgo.com to let us know the nature of your request. PLEASE NOTE THAT: - You’ll be required to attend meetings on camera via video conferencing - Expect to travel at least two times a year: once for our all-hands meetup and again for a team retreat (each around 4-5 days). While extenuating circumstances may impact attendance, everyone is strongly encouraged to attend. - While we offer a flexible work arrangement with no core hours, expect an average full-time commitment of 40 hours per week. - A successful candidate must pass a background check as a condition of joining the team. - By applying for this role, you confirm that all information submitted is accurate and complete. You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer, revocation of any existing offer, or other adverse action, up to and including termination after the start of your commencement of work. Disclosure Statement: Use of AI in Hiring Process As part of our commitment to enhancing our recruitment process, we utilize artificial intelligence (AI) technology to assist in reviewing and summarizing job applications and test projects, including those tools integrated into our recruitment vendor platforms. We use AI to flag potentially fraudulent applications, analyze and summarize applicants’ experience, interviews, and project performance, and help streamline our selection process. Key Principles: - Data Privacy: All information provided in your application will be handled in accordance with our Recruiting Privacy Policy https://duckduckgo.com/static-assets/files/pages/careers/DuckDuckGo-Recruiting-Privacy-Policy-effective-September-30-2025.pdf. We ensure that your personal information is protected and used solely for recruitment purposes. - Human Oversight and Accountability: The AI technology is designed to support our hiring team by providing insights and summaries of applications and evaluations of test projects against scoring rubrics. All final evaluations and hiring decisions, however, will be made by our hiring team, who will consider the AI's input alongside other factors. - Transparency: We believe in transparency regarding our hiring practices. If you have any questions about how AI is used in our recruitment process, please feel free to reach out to us. By submitting your application, you acknowledge and consent to the use of AI technology in our review process. If you would like to request an alternative selection process, please contact us as at careers@duckduckgo.com. Thank you for your interest in joining DuckDuckGo! #LI-DNI

Location: Madrid, Spain Workplace: hybrid Are you ready to join our digital revolution journey?    At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.   Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.   With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. As Legal Administrator, you will keep our regional legal operations running smoothly: managing contracts and signatures, corporate entity records, KYC/KYB requests, external counsel coordination and legal document logistics across multiple jurisdictions. You will work with global and regional legal leads, internal stakeholders and external partners across entities and time zones. The role suits experienced paralegals, legal assistants (asistentes jurídicos), corporate secretarial and legal operations professionals, and executive or administrative assistants with legal exposure. What You Will Do Documentation & Data Hygiene Template and Contract Management: Maintain, update and organize standard regional legal templates and demand letters in designated folders and within the agreement management system. Signature Lifecycle Management: Oversee the end-to-end execution of legal documents, including active tracking, obtaining signatures and rigorous follow-ups with internal and external signatories. Information Management: Manage digital filing systems and shared directories, performing periodic audits to ensure strict data hygiene and consistent naming conventions. Entity Data Maintenance: Keep a master record of corporate entities (jurisdictions, directors, registered addresses, filing deadlines) up to date. KYC, Finance, Billing & Vendor Support Bank and Regulatory KYC/KYB Support: Support the KYC/KYB processes required by banks and regulatory authorities for the group's own companies, including gathering and submitting corporate documentation (certificates of incorporation, UBO information, director details, proof of address, etc.) and coordinating with internal stakeholders to respond to bank and regulator requests. PO and Invoice Management: Handle the end-to-end Purchase Order (PO) process within internal ERP systems, validating invoices against engagement letters and following up on outstanding payments or billing discrepancies. External Counsel Liaison: Act as the primary operational point of contact for external law firms on invoicing, billing updates, conflict checks and routine document follow-ups. Certificate Requests: Handle routine requests from clients and vendors for certificates of good standing, insurance certificates and similar documents. Operations, Logistics & Governance Legalization and Logistics: Coordinate specialized legal document processes, including public notarization, apostille certifications and secure regional courier logistics. Regulatory Status Tracking: Liaise with local and regional corporate registries and regulatory authorities to monitor application statuses, filing updates and compliance requirements. Contract Repository Reporting: Produce periodic reports on contract status, KYC completion rates and outstanding signatures for global leads, and obtain those outstanding signatures directly. What We Are Looking For A degree in Law, Business Administration or a related field. Minimum 3–5 years of relevant work experience; experience in a law firm, in-house legal or corporate administration, or in an executive or administrative support role is a plus. A highly organized, detail-oriented approach, with the ability to manage high volumes of documentation across multiple jurisdictions without anything slipping through the cracks. Proficient English, both written and verbal (essential); additional languages relevant to the regions covered are a plus. Experience working in a global or regional setting, managing competing priorities across multiple entities, time zones and stakeholders. A proactive, self-starting mindset: you chase outstanding items and flag issues before they become problems, without needing to be prompted. A genuine interest in administrative, operational and process-oriented legal work, with a clear wish to build and grow in this type of role over the long term. Why Join Aleph Real impact: You become the operational backbone of the legal function, keeping contracts, signatures, entity records and bank KYC/KYB requests moving across multiple entities and jurisdictions. Room to grow: This is a long-term path into legal operations, a discipline that is growing quickly in Spain, with direct exposure to global legal leads, ERP processes and external law firms. A collaborative team: You will work with colleagues and stakeholders across regions and time zones, in a role that rewards ownership, initiative and clear communication. In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is EUR 33,000. In addition to base salary, this role includes a variable component, paid annually. The final offer will reflect your experience, skills, and the scope of the role.  Why Join Us?   Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.     We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.    #ALEPH

As our Partner Marketing Manager you will be responsible for turning strategic partnerships into a measurable pipeline motion- building the co-marketing programs, and partner activation strategies that help communicate the power of 6Sense alongside our key partners. Educational and Experience Requirements:

Dealer Relationship Management. Develop and maintain relationships with new and existing dealer partners.

🔸Search and purchase high-quality links. 🔸Direct outreach to website owners and webmasters.

Location: Remote - Global Workplace: Remote About the company Trust Wallet is the secure, self-custody Web3 wallet that empowers people to own and control their digital assets. Whether you're new to crypto or an experienced user, Trust Wallet makes it easier, safer, and more convenient to explore Web3, securely access dApps, manage your crypto, and buy and sell digital assets, all in one place. About the Role We're looking for a Lead AI Engineer to own the backend and Agent systems behind our LLM-powered products. The role is end to end: you'll build the Agent workflows, define how we measure quality, keep them reliable in production, and shape where the product goes next. This role is for someone who has shipped LLM features to real users, stayed with them after launch, and can prove with data that their changes made things better. Job Scope: Build and own AI backend and Agent workflows - Design, build, and maintain multi-turn conversation systems, including context management, tool calling, knowledge retrieval (RAG), state management, and human handoff. Drive evaluation and continuous improvement - Define success criteria with Product, Design, and QA leads. - Turn production failures into evaluation samples and regression tests. - Measure the impact and side effects of every change before and after release. Diagnose problems across the stack - Isolate the root cause of failures: model judgment, knowledge gaps, abnormal tool responses, backend instability, or conflicting rules. - Apply the right fix for each cause rather than defaulting to prompt tweaks. Own production reliability - Handle timeouts, retries, graceful degradation, async jobs, and third-party dependency failures. - Make sure every issue is traceable through logs, every change is versioned, and every failure has a recovery path. Shape product and technical decisions - Give clear, reasoned positions on requirements, covering feasibility, cost, risk, and alternatives. - Propose better approaches and break work into phased, shippable deliverables. Communicate proactively and follow through - Share progress, blockers, ETAs, and next checkpoints without needing to be chased. - After launch, track real-world impact and leave clear documentation and handover materials. Requirements: - Production LLM/Agent experience at scale. You've built LLM or Agent features used by 10,000+ active users, and you've maintained and improved them after launch. - Strong backend engineering fundamentals. You're comfortable owning production code, APIs, data flows, and incident troubleshooting. Experience designing and implement backend services in Golang and integrate with LLMs and AI systems. - Real evaluation discipline. You've built evaluation sets, regression suites, and production monitoring, and you can explain how you confirmed an improvement was real rather than random fluctuation. - Ownership mindset. You make decisions, surface risks early, and don't consider a feature done until it's verified in production. - Web3 experience. Preferably 1 year of experience in a crypto, DeFi, or Web3 company (wallet, exchange, L1/L2 protocol, or DeFi platform strongly preferred) ADDITIONAL INFORMATION This is a global and fully remote role. You must have the right to work for the country you are based. WHY WORK AT TRUST WALLET? - Be a part of the world’s leading blockchain ecosystem that continues to grow. - Excellent learning and career development opportunities. - Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless. - Tackle fast-paced, challenging and unique projects. - Work in a truly global organization, with international teams and a flat organizational structure. - Work fully remotely with flexible working hours. - Enjoy competitive salary and benefits. Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone. Trust Wallet is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *Due to the large amount of the applications, please consider your application as unsuccessful should you not be contacted within 4 weeks from your application date.

Location: El Salvador (Remote) Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About the Opportunity: We are seeking a Senior Manager Compliance to join our dynamic Compliance Team within our LATAM region. We are a team of risk-minded problem solvers who advise regional business on the company's regulatory obligations and enterprise risk. The successful candidate will have extensive knowledge and experience in KYC/KYB, CDD/EDD, AML/FT and Sanctions' regulations, particularly within the LATAM crypto markets. Key Responsibilities: Serve as the senior compliance authority for the region, with direct accountability for regulatory relationships across all LatAm jurisdictions. Lead engagement with regulators at the regional level, including inspections, inquiries, and strategic regulatory positioning. Lead, develop, and coordinate a team of MLROs and compliance professionals across multiple markets. Partner with senior business, legal, and product leadership across LatAm to embed compliance requirements into strategic decisions, new product launches, and market expansions. Implement and maintain robust compliance policies, procedures, controls, and frameworks across LATAM in alignment with the Global Compliance Standard. Ensure policies and procedures are adapted appropriately for local markets. Identify compliance gaps and recommend remediation strategies. Collaborate cross-functionally (with groups such as Data, Engineering, Finance, Legal, Product and Risk) to operationalize compliance initiatives in line with local regulations, global standards and industry best practices. Monitor, and assess compliance with laws, regulations and policies from regional regulatory bodies (current and proposed regulatory frameworks). Supervise compliance reviews, investigations and suspicious activities in the region. Prepare and submit accurate and timely periodic compliance reports to local authorities. Assist with special projects as needed, with the ability to work in a fast-paced, ever-changing environment. Collaborate as an operational point of contact for local regulators and auditors, ensuring effective coordination and timely response to request. Stay current with global, regional and jurisdictional emerging trends and regulatory developments in the crypto industry, with a broad focus on LATAM countries. Qualifications: 10+ years of experience in compliance within the financial services, fintech or cryptocurrency industries. Either regulatory/licensing advisory or financial crime or both. Proven experience in AML/FT & Sanctions in compliance roles within traditional financial services, fintech companies or crypto exchanges. In-depth understanding of the LATAM regulatory landscape, with a strong focus on Argentina and El Salvador, including local AML laws, data privacy, consumer protection, and crypto-related regulations. Strong experience with KYC/KYB and CDD/EDD processes, as well as overseeing ongoing monitoring and risk assessments. Excellent analytical, research and due diligence skills with the ability to interpret complex regulations. Strong communication and presentation abilities, both oral and written in Spanish and English. Self-motivated, critical thinker and adept at working independently and in a dispersed team environment covering multiple and varied tasks. Demonstrated ability to work independently, collaboratively and efficiently in a fast-paced, deadline-driven team environment. Solid understanding of the crypto industry and familiarity with global work environments. CAMS, FIBA certification, or any other industry-relevant financial crime compliance certification. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: San Francisco, California; Toronto, Ontario, Canada Workplace: Hybrid ABOUT SENTRY Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. ABOUT THE ROLE Sentry is looking for a Manager, Design Engineering to lead the team behind Scraps, our design system. This role would manage a team of designers and front-end engineers that is building the infrastructure that powers our UI development. This role lives at the intersection of design, engineering and AI tooling. The ideal candidate is comfortable reviewing a component's API in a pull request, can critique the consistency of typography across components, and has created skills to help agents use a design system more effectively. This role will set the direction for our system, grow the team, and stay close enough to the work to make design and implementation decisions. IN THIS ROLE YOU WILL - Manage and grow a team of engineers and designers — hiring, leveling, and coaching across both crafts - Own the strategic roadmap for the team: what components to prioritize, what tools to adopt, which parts of the web app to refactor, etc. - Help maintain the UI quality and expression that Sentry is known for - Keep design and code in sync — tokens, variables, component parity, and the pipeline from Figma to production - Stay hands-on building components and the infrastructure to enable fast, accurate agentic front-end development and prototyping - Drive adoption across product teams through documentation, lint rules, and contribution workflows that don't slow anyone down YOU'LL LOVE THIS JOB IF YOU - Consider yourself a design engineer, or a designer who codes - Are passionate about design systems as the context layer for agentic frontend development, and want to build tools and skills that enable product teams to ship faster - Nerd out over component APIs, variant structures, and tokenization and naming conventions - Care deeply about consistency but know when a pattern needs to flex for a specific use case - Care deeply about interface quality, and want to build world class front-end infrastructure you can be proud of - Get as much out of growing people as you do out of building things QUALIFICATIONS - 3+ years of experience in a full-time design system or design engineering team - 2+ years of people management experience - Strong visual and interaction design skills with a sharp eye for spacing, hierarchy, and micro-interactions - Deep fluency in React, TypeScript, CSS, and the DOM - Familiarity with Figma's design systems tooling — components, variants, variables, auto layout, shared libraries, and branching workflows - Able to balance long-term system thinking with the practical needs of product teams shipping on tight timelines The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $200,000 – $270,000. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs. EQUAL OPPORTUNITY AT SENTRY Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io. Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.

Location: Tirana, Albania About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. What you’ll be doing As we are growing rapidly, we’re looking for a Senior Account Manager to provide excellent account management and support to a diverse portfolio of restaurant partners. Your portfolio will include enterprise partners, key accounts, and small and medium businesses (SMBs), so you’ll balance strategic negotiations and growth opportunities with day-to-day partner needs. Day-to-day in this role you’ll: We’re looking for someone who knows how to build great partnerships and drive real growth. Here’s what your day-to-day might look like: Finalising deals with existing restaurant partners across your portfolio — structuring, negotiating, and closing with care. Drive adoption of Wolt products and services. Grow relationships with existing partners by understanding their needs and helping them thrive. Boost performance with regular check-ins, data insights, and quality reviews. Own the partner journey after onboarding, acting as the main point of contact. Collaborate cross-functionally—especially with ops, marketing, and sales—to plan campaigns, solve challenges, and build business cases that create value for partners. Analyze the market and keep an eye on competitors to stay ahead. Use data smartly to focus your energy where it makes the most impact. Share partner feedback to help improve how we work and what we offer. Our humble expectations At least 5 years of experience in account management or sales, ideally with key accounts or complex portfolios. Strategic commercial thinking with advanced analytical skills. Confident using BI tools such as Looker and Excel to guide negotiations, campaigns and optimisations. Proven ownership mindset. You move complex, ambiguous work forward with minimal guidance and keep stakeholders aligned. Strong stakeholder management across multiple organisational layers. Comfortable improving processes, building lightweight tools and sharing best practices. Fluent in Albanian and English, both written and spoken. What we offer ✨ A Fun & Dynamic Work Environment – Work with a supportive, international team. 🚗 Mobility – Company car is provided for your commute to partners. 📈 Career Growth – Opportunities to learn and develop within Wolt. 🍔 Wolt Perks – Discounts on your Wolt orders for restaurant and retail shops. 🏓Team Activities - Monthly team-building events to strengthen collaboration. 💻Work equipment - We set you up to success with our cutting-edge, work equipment. Why you’ll love it 🚀Global and growing fast: Be part of a fast-moving scaleup 🤩Ride of a lifetime: Accelerate your career and build your sales skills 💪Instant impact: Take ownership and make a difference 💙Big hearts and small egos: Surround yourself with smart, friendly people Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today and don`t forget to attach your CV! Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Location: London, UK Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.   ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATES AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: This role is part of Ramp’s UK-based overnight coverage strategy. Team members will work a set 40-hour/week schedule designed to support customer needs outside US business hours. Schedules may include evenings, weekends, and rotating holiday coverage, depending on business needs. - Hours Expected: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Work shifts will span between 6:30 AM–3:30 PM BST, and your shift will likely include a weekend day (either Sun–Thu or Tues-Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - This is a fast-changing environment: Ramp’s product and customer needs evolve quickly. Success in this role requires comfort with ambiguity, strong judgment, and a willingness to learn new systems, workflows, and product surfaces continuously. - You’ll help build this function: This is not just a support role within an existing system. This team is being built as part of Ramp’s broader international CX strategy, so strong operators will have the opportunity to shape processes, team culture, and how overnight coverage works as the function scales. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. Right to Work: All candidates must have the right to work in the United Kingdom. We will require evidence of your right to work as part of the recruitment process in accordance with the Immigration, Asylum and Nationality Act 2006.   For candidates located in the UK, the pay range for this role is £39,000-£43,000 per year.   BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Мы развиваем международную продуктовую платформу в сфере CS2 и ищем руководителя клиентского сервиса, который возьмёт на себя управление командой поддержки и построит масштабируемую систему работы с пользователями. Сейчас клиентский сервис — одна из ключевых точек роста продукта. Нам нужен не администратор текущих процессов, а сильный операционный руководитель, способный выстроить функцию практически с нуля: внедрить SLA, стандарты качества, аналитику, автоматизацию, обучение команды и понятную систему взаимодействия с другими подразделениями. Главная цель роли: Превратить службу поддержки из реактивной команды, обрабатывающей обращения, в системную функцию клиентского сервиса, которая: — быстро и качественно решает проблемы пользователей; — повышает доверие к платформе; — снижает отток клиентов; — помогает возвращать пользователей в продукт; — выявляет системные проблемы и передаёт их продуктовой команде; — автоматизирует большую часть типовых обращений; — работает на основании прозрачных метрик и SLA. Основные задачи: — Управлять командой клиентского сервиса численностью около 11 человек. — Провести аудит процессов, нагрузки, структуры обращений и эффективности сотрудников. — Разработать и внедрить SLA по типам и приоритетам обращений. — Выстроить многоуровневую модель поддержки: база знаний и автоматизация → L1 → L2 → профильный отдел. — Определить правила эскалации сложных, финансовых и конфликтных кейсов. — Создать регламенты, инструкции, шаблоны ответов и единую базу знаний. — Сформировать Tone of Voice и стандарты коммуникации с пользователями. — Внедрить систему контроля качества диалогов и регулярного QA. — Настроить обучение, аттестацию и развитие сотрудников. — Создать прозрачную систему метрик и отчётности по работе поддержки. — Внедрять AI-инструменты, чат-ботов и сценарии самообслуживания. — Автоматизировать типовые обращения по платежам, промокодам, трейдам, статусам предметов и другим повторяющимся вопросам. — Выстроить систему Voice of Customer: собирать причины обращений, жалобы и предложения пользователей, превращая их в задачи для продукта. — Обеспечить взаимодействие поддержки с Product, Development, Payments, CRM, Marketing и другими подразделениями. — Управлять инцидентами и массовыми обращениями пользователей. — Планировать необходимую численность команды, смены и нагрузку. — Сформировать систему мотивации сотрудников, связанную не только со скоростью, но и с качеством решения проблем. Цели на первые 30 дней: — Провести полный аудит клиентского сервиса. — Зафиксировать текущие показатели и определить базовую точку по SLA, FRT, FCR, CSAT, QA, повторным обращениям и нагрузке. — Классифицировать основные причины обращений пользователей. — Выявить критические разрывы в клиентском пути. — Описать зоны ответственности и правила эскалации. — Подготовить план трансформации клиентского сервиса на 90–180 дней. Цели на первые 60 дней: — Внедрить базовые SLA и приоритеты обращений. — Запустить регламенты обработки ключевых типов запросов. — Сформировать и внедрить Tone of Voice. — Запустить базу знаний и единые шаблоны ответов. — Внедрить QA-карту и регулярную оценку качества диалогов. — Настроить управленческий дашборд по ключевым метрикам. — Организовать регулярное обучение и обратную связь для команды. — Запустить понятный процесс взаимодействия поддержки с другими отделами. Цели на первые 90 дней: — Обеспечить выполнение SLA не менее чем по 85% обращений. — Довести FCR — долю вопросов, решённых за одно обращение, — минимум до 70%. — Снизить долю повторно открытых обращений до 10% и ниже. — Довести внутреннюю оценку качества диалогов до 85–90%. — Запустить автоматизацию наиболее частых типов обращений. — Сформировать регулярный Voice of Customer-отчёт для руководства и продуктовой команды. — Снизить количество зависших и незакрытых обращений. — Создать прозрачную систему оценки эффективности каждого сотрудника. Цели на 6–12 месяцев: — Целевые значения должны быть подтверждены после фиксации текущей базы, но ожидаемые ориентиры следующие: выполнение SLA — 90% и выше; — CSAT — 85% и выше; — FCR — 70–80%; — QA Score — 90% и выше; — доля повторных обращений — не более 10%; — автоматизация 50–70% типовых обращений; — снижение ручной нагрузки на команду на 40–60%; — снижение стоимости обработки одного обращения минимум на 30%; — сокращение критических жалоб и эскалаций; — измеримое снижение оттока пользователей после обращений в поддержку; — формирование стабильного потока продуктовых улучшений на основании обращений клиентов. Ключевые показатели роли: — First Response Time. — Average Resolution Time. — SLA Compliance. — First Contact Resolution. — CSAT. — QA Score. — Reopen Rate. — Backlog и количество незакрытых обращений. — Количество обращений на одного активного пользователя. — Доля автоматизированных обращений. — Cost per Contact. — Retention пользователей после обращения. — Количество выявленных и устранённых системных причин обращений. Наши ожидания от кандидата: — Опыт управления клиентским сервисом или поддержкой от трёх лет. — Опыт управления командой от 10 человек. — Практический опыт построения или серьёзной перестройки службы поддержки. — Понимание SLA, FCR, CSAT, QA, WFM и других операционных метрик. — Опыт создания регламентов, базы знаний и системы контроля качества. — Умение работать с аналитикой, находить причины проблем и принимать решения на основании данных. — Опыт внедрения автоматизации, чат-ботов или AI-инструментов. — Умение работать со сложными, конфликтными и финансовыми обращениями. — Сильные навыки управления командой: найм, адаптация, обучение, мотивация и performance management. — Способность взаимодействовать с продуктом и разработкой и добиваться устранения первопричин обращений. — Умение одновременно повышать качество сервиса и контролировать его экономическую эффективность. Будет преимуществом опыт в gaming, iGaming, fintech, crypto, marketplace, e-commerce или другом высоконагруженном B2C-продукте. Какого человека мы ищем: Нам нужен системный и самостоятельный руководитель, который умеет не только управлять людьми, но и строить процессы. Человек, способный погрузиться в реальные обращения пользователей, найти корневые проблемы, сформировать целевую модель и довести изменения до измеримого результата. У руководителя будет необходимый уровень полномочий для изменения процессов, внедрения инструментов и взаимодействия с другими подразделениями.

Location: Remote Workplace: Remote WHO WE ARE Hi, we're DuckDuckGo, the online protection company and remote-first team of 400+ on a mission to raise the standard of trust online. Founded in 2008 and profitable since 2014, our annual revenue is in the hundreds of millions USD and millions use our browser on Mac https://spreadprivacy.com/introducing-duckduckgo-for-mac/, Windows https://spreadprivacy.com/windows-browser-open-beta/, iOS https://spreadprivacy.com/duckduckgo-privacy-browser-ios14/, and Android https://spreadprivacy.com/introducing-app-tracking-protection/, our search engine https://duckduckgo.com/, and the DuckDuckGo subscription https://duckduckgo.com/pro. We also offer private, useful, and optional AI, including Duck.ai https://duck.ai/, which lets you chat privately with ChatGPT, Claude, and other AIs, all in one place.   Our culture https://duckduckgo.com/how-we-work of trust, inclusivity, and empowered project management underpins everything we do, where each team member takes full ownership of their projects, from scoping and execution to postmortem. If you're seeking end-to-end ownership of your work, you've come to the right place!   YOUR TEAM AND ROLE As a Senior Product Designer, Design Systems you'll be the first of its kind at DuckDuckGo. You'll take ownership of our design system at a pivotal moment, with a chance to define both a role and a roadmap from the ground up — helping build the process, not just step into one. You'll audit our existing system, lead projects that move it forward across platforms and products like Duck.ai and Search, as well as shape how we manage and scale it as we grow.   Applying your hands-on design skills, you will autonomously lead highly impactful projects that scale across millions of users, and collaborate with team members at all levels to pioneer new solutions as we build out the privacy layer for the internet. From ideation to execution, you'll assess vague problems, propose high-impact solutions, and execute them against a set of success criteria. You'll have a voice in all product-related design decisions, whether large or small, and an opportunity to work on a team dedicated to our ethical, privacy by design approach. Read more about Design at DuckDuckGo on our blog: https://spreadprivacy.com/ethical-by-design/   ABOUT YOU - 7+ years of experience in product or design systems roles, including 2+ years in senior-level design positions at significant global consumer brands - Demonstrable track record of building and scaling complex and established systems - Ability to lead the future of our design system, from audit, recommending solutions, and planning their rollout via quick wins or large-scale projects - Ability to communicate recommendations and prioritization with clear documentation, success metrics, resources, and rationale which stakeholders, designers, and engineers can confidently act on - A knack for balancing structure with scale by creating frameworks (tokens, libraries) that hold up across platforms and teams without sacrificing craft - Deep knowledge of design tools, such as Figma, that are key to evolving and maintaining the design system - Experience bridging design and engineering practices, including creating shared nomenclature and workflows that map across tools and platforms - Accustomed to applying agentic and AI-driven solutions into design system management and maintenance workflows, to both accelerate and elevate how the system scales - Enjoy pushing creative limits while solving challenging design problems and delivering on delight, craft and exceptional quality - Ability to communicate visual and interaction recommendations with high-quality mockups, prototypes, and rationale - Skills to manage ambiguity and wrangle vague problems, propose innovative solutions, and execute them with a focus on metrics - Ability to take initiative in generating ideas and carrying them forward with urgency and discretion, while working openly and collaboratively COMPENSATION $178,500 USD annually and stock options. Compensation is transparent across the organization, and all team members within the same professional level and global region receive the same compensation.   Eligibility for company-sponsored health benefits is limited to team members based in the United States. This program does not extend to team members located in other countries, such as Canada or the UK.   Our Team Member Support Guide https://duckduckgo.com/assets/hiring/team_support_guide.pdf explains how we prioritize your wellbeing including paid parental leave, office setup, and co-working allowances.   HIRING PROCESS Hiring works best when it's a two-way street. Learn how we help you get to know DuckDuckGo, envision your future role here, and find out more about how we hire https://duckduckgo.com/how-we-hire.   DIVERSITY, EQUITY AND INCLUSION DuckDuckGo provides equal work opportunities to all team members and applicants, and it prohibits discrimination and harassment of any type on the basis of race, color, ethnicity, caste, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by our policies or federal, state, or local laws.   We want to ensure that our hiring process is accessible. If you need reasonable accommodation for any part of the application process because of a medical condition or disability, please send an email to careers@duckduckgo.com to let us know the nature of your request.   PLEASE NOTE THAT: - You’ll be required to attend meetings on camera via video conferencing - Expect to travel at least two times a year: once for our all-hands meetup and again for a team retreat (each around 4-5 days). While extenuating circumstances may impact attendance, everyone is strongly encouraged to attend. - While we offer a flexible work arrangement with no core hours, expect an average full-time commitment of 40 hours per week. - A successful candidate must pass a background check as a condition of joining the team. - By applying for this role, you confirm that all information submitted is accurate and complete. You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer, revocation of any existing offer, or other adverse action, up to and including termination after the start of your commencement of work.   Disclosure Statement: Use of AI in Hiring Process As part of our commitment to enhancing our recruitment process, we utilize artificial intelligence (AI) technology to assist in reviewing and summarizing job applications and test projects, including those tools integrated into our recruitment vendor platforms. We use AI to flag potentially fraudulent applications, analyze and summarize applicants’ experience, interviews, and project performance, and help streamline our selection process.   Key Principles: - Data Privacy: All information provided in your application will be handled in accordance with our Recruiting Privacy Policy https://duckduckgo.com/static-assets/files/pages/careers/DuckDuckGo-Recruiting-Privacy-Policy-effective-September-30-2025.pdf. We ensure that your personal information is protected and used solely for recruitment purposes. - Human Oversight and Accountability: The AI technology is designed to support our hiring team by providing insights and summaries of applications and evaluations of test projects against scoring rubrics. All final evaluations and hiring decisions, however, will be made by our hiring team, who will consider the AI's input alongside other factors. - Transparency: We believe in transparency regarding our hiring practices. If you have any questions about how AI is used in our recruitment process, please feel free to reach out to us.   By submitting your application, you acknowledge and consent to the use of AI technology in our review process. If you would like to request an alternative selection process, please contact us as at careers@duckduckgo.com. Thank you for your interest in joining DuckDuckGo!

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: We're looking for a Regional Sales Director, Acquisition, who will be responsible for leading a team of Commercial Account Executives. As the RSD you will be asked to drive revenue growth, retain and attract new talent, and grow your customer base within your assigned territory. You will be recognized as a sales leader throughout the company – setting the tone and pace for your specified region. We are looking for an entrepreneurial sales leader - someone who thrives in a fast-paced, ever-evolving environment. You’ll spend your time developing and executing sales strategies, mentoring your team, and strategically partnering with groups across the organization. You will guide your team through a consultative sales approach where you will learn about your prospect’s needs and then dive into the potential fit. Your expertise will be critical in helping articulate the value of our products and building strong relationships between the prospect and the Grafana sales team. Ideally, you come from a technical background and have sold visualization, application performance management, or cloud-based tooling before. If you have worked with open-source software before, that’s even better. This is a critical hire for the company and you’ll be working closely with the rest of the GTM leadership team. We are looking for someone who wants to sign up for that challenge and build something great. What You’ll Be Doing: Develop and mentor your sales team Develop a pipeline to help over-achieve revenue targets Direct sales activities by establishing sales territories, quotas, and goals Build and maintain an annual sales plan (goals) in support of our organizational strategy and objectives Meet with prospects and strategize with sales representatives to help close deals Help the team prepare for QBRs and HBRs Develop long-term, strategic relationships with key contacts within their account base Strategically partner with Marketing, Solution Engineers, R&D, Customer Support and other functional teams What Makes You a Great Fit: Minimum 3 years of leading successful sales teams Minimum 8 years of successful direct sales experience Experience navigating complex sales cycles that can last 2-6 months Excellent communication (written, oral) and presentation skills (in-person, virtual) Comfort working closely and building relationships with C-Level executives Consistent track record in shaping strategic seven-figure deals MEDDPICC expertise Experience working with ROI and cost modeling to educate and assist potential buyers Excellent organizational, prioritization, and time management skills Unwavering dedication to integrity and professionalism Bonus Points For: Background in technical applications, familiarity with OSS is a big plus Compensation & Rewards: In the USA, the OTE (On-Target Earnings)/Base compensation range for this role is $310,000-$360,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .