Location: London, England, United Kingdom
About the Job:
We are looking for an experienced Executive Assistant to support the VP EMEA Sales at LaunchDarkly. You will bring structure, judgement and pace to a demanding leadership agenda, helping the VP focus on customers, the sales organisation and the priorities that move the EMEA business forward.
Executive support is the core of this role, representing approximately 80% of the remit. The remaining 20% focuses on the smooth running of the London office. You will anticipate needs, make sound decisions within agreed boundaries and keep commitments moving across countries, time zones and changing priorities.
Responsibilities:
Executive support (~80%)
Calendar and priorities
Own a complex, fast-changing diary across EMEA and global time zones, prioritising customer and partner meetings, leadership commitments, interviews and focus time, and resolving conflicts early.
Prepare the VP for the day and week ahead with schedules, context, briefing materials and advance notice of decisions and deadlines. Escalate competing priorities with practical options.
Sales leadership cadence
Organise weekly leadership meetings, forecast calls, pipeline reviews, QBRs and planning sessions, coordinating agendas, pre-reads and contributions.
Capture decisions and actions, track owners and deadlines, and follow up. Keep the leadership calendar aligned with sales milestones, quarter-end activity and company commitments.
Communications and sensitive matters
Draft and refine correspondence, meeting materials, presentations and team updates for the VP’s review, communicating professionally with senior colleagues, customers, partners and candidates.
Handle confidential commercial and people information (leadership discussions, organisational changes, recruitment) with discretion, keeping careful records and sharing only with appropriate people.
Recruitment, travel and events
Partner with recruiters and hiring managers to schedule interviews across time zones, coordinate candidate communications and keep feedback and decisions moving.
Arrange complex international travel (itineraries, transport, accommodation, meeting logistics), manage changes, and coordinate expenses and documentation.
Deliver logistics for sales leadership offsites, regional team meetings and executive customer visits, including venues, suppliers, communications, materials and agreed budgets.
London office management (~20%)
Coordinate daily operations (supplies, meeting spaces, deliveries, visitors), keeping the office organised and welcoming.
Liaise with building management, facilities and service providers to resolve issues; coordinate purchases, supplier invoices and spend tracking within agreed approvals.
Support new starters and team gatherings with People, IT and other teams, flagging workplace concerns to the right owners and following through. Balance office needs against the VP’s priorities, raising conflicts early so executive support stays primary.
Qualifications:
5+ years of EA experience, including at least 3 supporting a VP or C-suite executive in a fast-paced business.
Experience managing complex diaries, international travel and competing priorities across countries and time zones.
Strong written and verbal communication, with the ability to draft clear executive correspondence and work confidently with senior stakeholders.
Excellent judgement, discretion and reliability with confidential people and commercial matters.
A proactive, highly organised, detail-oriented approach: you anticipate needs and follow through without repeated prompting.
Confidence coordinating recruitment, leadership meetings and events, staying calm and adaptable when plans change.
Proficiency with calendar, email, presentation, document and collaboration tools, and quick to learn new systems.
Preferred experience:
SaaS or technology experience, ideally supporting a regional sales leader or other senior commercial executive.
Familiarity with sales leadership rhythms: forecasting, pipeline reviews, QBRs and quarter-end demands.
Experience coordinating office operations, suppliers or workplace logistics alongside a substantial executive support remit.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @
launchdarkly.com
email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
London, England, United Kingdom; You will anticipate needs, make sound decisions within agreed boundaries and keep commitments moving across countries, time zones and changing priorities; Own a complex, fast-changing diary across EMEA and global time zones, prioritising customer and partner meetings, leadership commitments, interviews and focus time, and resolving conflicts early; Partner with recruiters and hiring managers to schedule interviews across time zones, coordinate candidate communications and keep feedback and decisions moving; Experience managing complex diaries, international travel and competing priorities across countries and time zones
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Claude Frontier Academy is where organizations nominate their strongest people to build deep, hands-on skills with Claude. Backed by a $100 million commitment, Anthropic aims to train 10,000 Frontier Deployed Engineers by the end of 2027. The Academy’s first program, the Frontier Deployed Engineer (FDE) Residency, brings engineers from leading customers and partners together in cohorts, and more programs will follow. We’re looking for a Marketing Lead to make the Academy a name the market knows and a credential people are proud to earn.
As the Academy’s first dedicated marketer, you’ll own how it shows up in the world. You’re a creative, versatile marketer who thinks in terms of brand and communications and also knows how to position, launch, and grow programs. You’ll turn each program launch into a major market moment, celebrate milestones like new cohorts and the first badges earned, and build a community of graduates who help tell the story.
Because the Academy serves both partners and customers, this role will sit on our Partner Marketing team. You’ll work directly with partners and customers to secure their participation in announcements and bring them into our launch and amplification plans. You’ll help shape the Academy’s strategy and annual plan and represent marketing with senior leaders, while staying hands-on enough to write the first draft yourself. Partners and customers already engage with other Anthropic education and training programs, so you’ll be thoughtful about how the Academy fits alongside them. If you’ve built a branded program at a B2B technology company and want to do it again at a much bigger scale, this role is for you.
Key responsibilities
Own the marketing strategy and annual plan for Claude Frontier Academy and its programs, working with Academy leadership to set priorities and goals
Build and maintain a calendar of market moments for the Academy and each program, including program launches, new cohorts, and badge milestones
Lead launches end to end, from messaging and announcement drafts through legal and executive review, launch-day execution and post-launch amplification
Partner with Communications on press releases and announcements, including sourcing customer and partner quotes and securing approval to use their names
Align early with Partnerships, Communications, and Account Teams on which customers and partners are named in each announcement, who gets a heads-up before it goes live, and how to answer those who aren’t named
Develop amplification plans with partners and customers across social posts, blogs, newsletters, and their own announcements, and turn cohort results into joint customer and partner stories
Grow the Academy’s presence on LinkedIn and other social channels with content that showcases programs, cohorts, and graduates
Own the Academy’s web presence and any paid promotion, working with our web team and with creative and agency partners
Build a community program that keeps cohort members and badge holders connected and turns them into advocates for the Academy
Work with Brand to extend the Academy’s naming and brand architecture as new programs launch, keeping it consistent with, and clearly distinct from, Anthropic’s other education and training offerings
Learn Anthropic’s other education and training programs, such as Claude Academy, Claude certifications, and Partner Basecamp, and work with their teams to define where Claude Frontier Academy fits, where the programs connect, and how they reference each other, so partners and customers see one clear path
Equip Account Teams and Partner Account Managers with FAQs, internal announcements, and guidance so they can answer questions, help customers and partners register their interest, and set clear expectations on participation
Keep senior stakeholders aligned through regular status updates and clear recommendations, and define and report on success metrics for Academy marketing
Minimum qualifications
Have built and run branded B2B marketing programs at a software/SaaS technology company, such as customer education, certification, community, or user conference programs
Have marketed education, training, or certification programs at a technology company, such as a partner, customer, or developer academy
Bring a creative, brand-minded approach and know how to create market moments that get noticed
Have led major launches or announcements, coordinating press, social, and partner amplification, and keeping everyone aligned through legal review, executive edits, and date changes
Know how to build an audience and spark conversation on LinkedIn and other social channels with B2B audiences
Have strong executive presence and are comfortable giving updates and making recommendations to senior leaders
Can operate at both strategic and tactical levels, comfortable owning an annual plan and rolling up your sleeves to ship
Build trusted relationships with partners, customers, and cross-functional teams, and can drive approvals and commitments without formal authority
Are an excellent writer who can move easily between press releases, FAQs, and social posts
Are energized by ambiguity and by building something new as a first-in-seat marketer
Passionate about AI diffusion and bringing the benefits of AI to people and the world
Preferred qualifications
8+ years of B2B software marketing experience spanning brand, communications, or program marketing
Experience building community or advocacy programs where members promote the program themselves
Experience marketing to technical audiences, particularly engineers and developers
Experience running joint announcements with global system integrators, consulting firms, or enterprise customers
Experience marketing to enterprise technology leaders, such as CIOs and CTOs
Experience marketing AI/ML products
Role-specific policy:
For this role, we expect all staff to be able to work from our San Francisco office at least 2 days a week, though we encourage you to apply even if you might need some flexibility for an interim period of time for relocation.
Deadline to apply:
None. Applications will be reviewed on a rolling basis.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$320,000
—
$320,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Utah - Millcreek
About Cottonwood Residential
Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities — we elevate them.
About the Role
The Customer Experience Specialist plays a key role in delivering an elevated living experience across Cottonwood Residential communities. As the first point of contact for prospects, residents, and vendors, this individual sets the tone for every interaction and ensures each customer feels welcomed, supported, and valued. This role is ideal for a service-driven professional who thrives in a fast-paced environment, excels at building relationships, and takes pride in creating a seamless and memorable customer journey, from first impression through daily resident interactions.
Key Responsibilities
Customer Experience & Front Office Operations
Serve as the first point of contact for all customers, including prospects, residents, and vendors
Create a welcoming office environment by greeting every visitor with professionalism and positivity
Deliver exceptional customer service by identifying needs and providing timely, effective solutions
Answer and manage all incoming calls, documenting detailed and accurate information in property management systems
Assist residents with requests such as package retrieval, key distribution, work order entry, and general inquiries
Act as a liaison between residents and maintenance teams to ensure service requests are handled efficiently
Leasing Support & Sales
Maintain up-to-date knowledge of apartment availability, pricing, and community features
Support leasing efforts by answering prospect questions and assisting with the application and documentation process
Conduct follow-up communication with prospective residents to support conversion and occupancy goals
Prepare apartment homes for move-ins and assist with move-in and move-out processes
Community Presentation & Operations
Walk the community regularly to ensure amenities, buildings, and tour paths meet Cottonwood standards
Open, close, and maintain Self-Guided Tour units, ensuring cleanliness and readiness at all times
Assist with signage, directional materials, and overall tour experience setup
Maintain knowledge of the local area to better assist prospects and residents
Marketing & Resident Engagement
Support community marketing efforts, including social media posting and outreach initiatives
Assist in planning and executing resident events and engagement activities
Contribute to building a strong community atmosphere that enhances resident satisfaction and retention
What You Bring
High school diploma or GED required
1+ years of in-person, customer facing experience required
1+ years of other customer service, administrative, sales, or hospitality experience required
Multifamily property management experience is a plus
Strong interpersonal and communication skills with the ability to engage professionally with a wide range of audiences
Customer-first mindset with a passion for delivering exceptional service
Strong organizational skills and attention to detail
Ability to multitask and perform in a fast-paced, customer-facing environment
Proficiency with Microsoft Office Suite and comfort learning property management systems (e.g., Entrata)
Flexibility to work extended hours, including arriving prior to office opening as needed
Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed
Physical Requirements
Required to
talk and hear
Required to
stand; walk; use hands to finger, handle or feel; and reach with hands and arms
R
equired to sit; climb or balance; and stoop, kneel, crouch or crawl
Lift and/or move items up to 50 pounds and must occasionally lift or move items over 50 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth
perception
and ability to adjust focus
Why Cottonwood Residential?
We don’t just manage properties — we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization.
Cottonwood Residential is an equal opportunity employer.
Applicant Communication & AI Disclosure
Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team.
By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential.
At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!
Location: Remote - United Kingdom
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
Replit is experiencing extraordinary demand and seeking an Enterprise Account Executive with strong communication skills to drive our hyper-growth. Candidates with SaaS experience, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal.
This full-cycle sales position encompasses new client acquisition. We believe this role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for driving sales and AI. You'll leverage your skills to effectively communicate Replit's value proposition: a world where anyone can create software using natural language.
IN THIS ROLE YOU WILL:
- Evangelize a future where anyone can create software in natural language, ushering in a change in the nature of the firm on par with the PC era
- Serve as the primary point of contact for prospects and customers, guiding them through the buying journey
- Conduct compelling product demonstrations and help realize the art of the possible by orchestrating non-engineering hackathons
- Articulate Replit's value proposition and align it with customers' business objectives
- Collaborate with product and engineering teams to ensure technical accuracy and successful delivery
- Prepare tailored quotes and skillfully negotiate deals
- Maintain accurate customer and forecasting data in Replit’s CRM (Hubspot)
- Foster strong relationships with existing clients while identifying opportunities for expanded adoption
- Optimize customers' use of the Replit platform through ongoing collaboration and support
- Gather and communicate valuable customer feedback, championing their interests within Replit
REQUIRED SKILLS AND EXPERIENCE:
- Experience in AE or SE/technical sales role, preferably in SaaS or developer tools
- Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
- Proven track record of meeting or exceeding sales quotas
- Experience with, or direct observations of full-cycle sales, from prospecting to closing deals to managing existing customers
- Proficiency in using CRM systems and sales tools (e.g., Hubspot)
- Ability to quickly learn and articulate the value of new technologies
- Strong problem-solving skills and the ability to think on your feet
- Self-motivated with excellent time management and organizational skills
- Passion for technology and staying current with industry trends
- Experience with or strong interest in AI and machine learning is a plus
- Willingness to travel up to 25% of the time for client meetings and events
NICE TO HAVE:
- You're an active Replit user
- You've worked at an early-stage startup or in developer tools
- Degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience)
TOOLS + TECH STACK FOR THIS ROLE:
- Replit
- Hubspot CRM
- ZoomInfo
- Clay
- SmartLead
- LinkedIn Sales Navigator
- Hashboard, Hex
THIS ROLE MAY NOT BE A FIT IF:
- You’re not based in London area
- You lack an understanding of the software development lifecycle; have little to no coding knowledge
- You’re not passionate about AI
- You don’t enjoy being in client facing roles where 80% of your day is talking to others
Note: This role will begin as remote, with plans to transition to a hybrid model once we establish a local office presence.
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: Remote, France; Spain, remote; Remote, United Kingdom; Portugal, remote; Remote, Germany
Why work at Higgsfield AI?
We're the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 30M+ users worldwide, and powering 390 of Fortune 500 brands. We’re building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn’t just moving fast, but rewriting what fast looks like.
Who we are looking for
Everyone at Higgsfield is an A-player. We're looking for teammates who bring:
- High energy, strong commercial instincts, and flawless execution.
- Ownership and accountability to drive deals end-to-end.
- The ability to build trusted relationships with partners, agencies, and enterprise clients.
- Resilience in high-pressure situations and an always-on mindset.
- A balance of sharp analytical skills and natural people intuition.
- Hunger to win and the grit to scale a B2B SaaS business globally.
About the role
This is the GTM Account Executive role for Europe. You will be our first dedicated seller for the region, responsible for turning Europe's agencies, brands, production companies and media groups into Higgsfield customers: sourcing and closing the first European deals yourself and owning the accounts after signature. You work with our Almaty-based GTM team, our US-based Enterprise team, and directly with company leadership.
What you will work on
- End-to-end sales execution: identify, pitch, negotiate, and close deals with European agencies, brands and B2B partners, from first touch through signature.
- Open the market: build a named-account plan for Europe and work it, starting with advertising and creative agencies, consumer brands, production companies, broadcasters and streamers.
- Convert platform demand: turn high-usage European creators, teams and agencies already on Higgsfield into team and enterprise accounts.
- Account management: own relationships post-sale, ensuring adoption, expansion, and long-term success.
- Partner routes to market: identify and activate European agencies, production studios and resellers that bring us customers we would not reach one deal at a time.
- Customer success: act as the voice of the European customer internally, ensuring feedback flows into product and engineering.
- Processes at scale: build the repeatable playbook that the next European hires will follow.
Your must haves
(You don't need to meet every single requirement to be a strong candidate. If you're excellent in a few of these areas and eager to grow, we'd still love to hear from you.)
- Revenue track record: demonstrable history of consistently achieving and exceeding multi-million dollar revenue targets, with deals you sourced and closed yourself.
- Proven experience in B2B SaaS sales and/or account management with measurable results.
- Experience selling into advertising agencies, brand marketing organisations, or media and entertainment companies in at least two European markets.
- An existing network of senior buyers in European agencies, brands or media groups.
- Excellent English communication skills, both written and spoken. A second major European language is a strong plus.
- Strong negotiation, presentation, and closing skills.
- Strong analytical skills with the ability to leverage sales data and metrics for decision-making.
- Ability to work in a high-growth startup environment.
Nice to haves
- Big3/Big4 consulting experience or equivalent top-tier professional background is a strong plus.
- Experience selling AI, GenAI, or ML products.
- Experience in early-stage, fast-scaling startups.
- Exposure to upselling, cross-selling, and customer success strategies.
- Relationships in European broadcasters, streamers or sports media.
- Existing network of enterprise clients or partners in SaaS/AI ecosystems.
The deal
- Competitive base salary in USD.
- Equity participation through the company's stock option program.
- Based in Almaty (on-site; we sponsor and process your work permit, cover your flights, and provide temporary housing while you settle in) or remote in Europe, with regular travel across the region and to Almaty.
- Our GTM team works six days a week and overlaps with US hours. Expect the same pace wherever you are based.
- Full-time position.
- Opportunity to become the cornerstone of Higgsfield's European sales engine.
Location: San Francisco Bay Area, California, United States; United States
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
Director of Product, Ecosystem
Nebius builds the infrastructure serious AI teams run on — GPU clusters, inference runtimes, development environments, and data pipelines purpose-built for demanding AI workloads.
We’re looking for a hands-on product leader to help shape our platform for the next generation of AI applications. Your focus will be
agentic infrastructure
: the capabilities developers and enterprises need to build, run, and scale systems that reason, use tools, and take action.
As
Director of Product, Ecosystem
, you will identify emerging customer needs, explore new product opportunities, and turn promising ideas into capabilities developers choose to build on. You will combine product judgment, technical experimentation, and close relationships across the AI ecosystem to shape what Nebius builds and how it works with other platforms and tools.
Your responsibilities
Define product direction
Own the product vision, priorities, and roadmap for emerging opportunities in agentic infrastructure.
Work directly with developers and enterprise teams to understand their workflows, technical constraints, and unmet needs.
Translate customer insights and ecosystem developments into clear product decisions and scoped releases.
Partner with engineering and design throughout discovery, development, launch, and iteration.
Define success through developer adoption, production usage, customer outcomes, and business impact.
Explore and build hands-on
Build prototypes, sample applications, and integrations to test ideas and make product decisions concrete.
Use Nebius and relevant ecosystem tools firsthand to understand the developer experience and identify gaps.
Work through technical tradeoffs with engineering, including performance, reliability, security, and cost.
Validate new concepts with customers and turn successful experiments into production offerings.
Help create reference architectures and examples that make it easier for developers to get started.
Connect the ecosystem to the platform
Build close relationships with founders, technical leaders, and developers shaping how AI applications are built.
Evaluate emerging tools and technologies through direct experimentation and customer feedback.
Identify where Nebius should build, integrate, or partner to deliver a stronger product experience.
Lead the product side of selected partnerships, from initial concept through integration, launch, and adoption.
Bring external insights into platform planning and help leadership prioritize investments.
Drive adoption and iteration
Work with developer relations, marketing, sales, and field teams to bring new capabilities to market.
Stay close to early users, resolve adoption barriers, and feed production learnings into the roadmap.
Develop a repeatable path from customer discovery and experimentation to products with sustained usage.
Product scope
This role spans the infrastructure and developer experience that support agentic applications. Opportunities may include how applications access models and tools, manage context and state, execute workloads, connect to data, and operate reliably in production.
Your scope will evolve with customer needs and the platform’s direction. We value the ability to find the right problems, develop a clear product thesis, and deliver useful capabilities across this landscape.
We expect you to have
8+ years of relevant experience building technical products, with meaningful ownership of AI infrastructure, cloud platforms, or developer tools.
A track record of taking products from an ambiguous customer problem to production adoption, with measurable outcomes.
Strong technical fluency and the ability to work through architecture and implementation decisions with engineers.
A hands-on approach: You can use APIs and SDKs, explore unfamiliar tools, and build working prototypes to test your thinking.
Experience designing developer experiences across APIs, integrations, documentation, and operational workflows.
Familiarity with how AI applications are built and an informed perspective on the infrastructure needs of increasingly agentic systems.
Strong customer discovery skills and sound judgment about which needs can support a repeatable product.
Clear written and verbal communication, including product proposals, technical tradeoffs, and investment recommendations.
Comfort setting direction, making decisions, and delivering in a fast-moving environment.
It will be an added bonus if you have
Founded a company or served as an early product or engineering leader at an AI or infrastructure startup.
Built products used by developers to create or operate AI applications.
Experience with distributed systems, cloud infrastructure, or production AI workloads.
Contributed to open-source projects or worked closely with developer communities.
Built technical partnerships that led to successful integrations or new product capabilities.
Key Employee Benefits:
Health Insurance:
100% company-paid medical, dental, and vision coverage for employees and families.
401(k) Plan:
Up to 4% company match with immediate vesting.
Parental Leave:
20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
Remote Work Reimbursement:
Up to $85/month for mobile and internet.
Disability & Life Insurance:
Company-paid short-term, long-term, and life insurance coverage.
Pay Transparency
We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.
Base Compensation Range
$228,000
—
$285,000 USD
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Location: Remote, US
Role Overview
Are you passionate about helping students find their path to college and career success? Encoura is looking for a VP of Marketing to lead growth for our Encourage high school student and educator programs, including nationwide adoption and engagement of the Encourage student app and educator platform. Encourage is the nation’s largest free college and career planning and exploration program for students in grades 8–12. Reporting to the Chief Marketing Officer, this role will own B2B and B2B2C marketing strategy and execution, driving student and educator acquisition, engagement, lifecycle marketing, partnerships, and integrated campaigns in close collaboration with Product, Engineering, Creative, Research, and Digital teams.
This is a hands-on leadership role for a strategic, data-driven marketer who can see the big picture while also driving execution. The VP will optimize marketing systems and channels, identify new opportunities for growth, and build and develop a high-performing team to expand Encourage’s reach and impact. We’re looking for a trusted thought leader and people leader who is passionate about education, energized by Encoura’s mission, comfortable navigating ambiguity, and ready to bring creativity, resourcefulness, and a student-centered mindset to the work.
A Day in the Life
You will own all levers and aspects of student and high school educator marketing, including national education partnerships, digital and social campaigns, direct mail campaigns & operations, lifecycle marketing, media placements, events, website evolution, paid acquisition, SEO/SEM/ASO/AEO/GEO, and other channels and activities that you help define
Build and grow a great team: Develop our existing team members, fill in any gaps where we need them to execute against our strategy, and build a culture of excellence; define roles and responsibilities for each position; manage professional development for all direct reports by setting clear goals, objectives, and career paths
Drive all B2B2C marketing initiatives: achieve student, family and educator growth objectives, new customer acquisition, and engagement activities
Own strategy execution: lead acquisition marketing efforts to build, grow and optimize all channels, including paid social, paid search, display, affiliate, direct mail, in-classroom, digital signage, and more
Manage systems optimization through Salesforce CRM and MarketingCloud
Co-Lead Encourage brand strategy: in partnership with CMO and Creative team, build on, develop and execute on the overall brand strategy across paid and unpaid channels (including social media, PR and partnerships). Identify key brand pillars across our products and mission and develop innovative strategies to build on and reinforce them.
Work with our Create and Digital teams to execute a winning marketing strategy: product/growth marketing, positioning, messaging, demand generation, channel, content, sales enablement, partner marketing, social media, PR, AR and marketing operations
Integrate deeply across the company: Marketing should be connected into everything we do! We want you to help ensure our teams across the company in content, product, design, engineering, support, sales, finance, operations and HR, are working with marketing to tell our story and put our programs in the hands (literally) of students.
Role Progression
Within 1 month, you’ll:
Learn all aspects of Encourage including products, teams, internal and external collaborations, company goals, and the importance of the connection to our higher ed products and services.
Within 3 months, you’ll:
Be actively participating in planning and strategy for marketing and expanding the Encourage program to students, families, and educators, as well as attending event(s) to promote the program and network with educators, including national partnerships
Within 6 months, you’l
l: Take the lead in making strategic decisions and driving new ideas around product/growth marketing, positioning, messaging, demand generation, channel, content, sales enablement, partner marketing, social media, PR, AR, and marketing operations.
About You
15+ years of experience or equivalent demonstrated impact, with strong leadership, product marketing, business development and operational skills; a track record of successfully launching and growing B2B2C offerings in K12
Bachelor’s degree in Marketing, Business, Communications or a related field (MBA a plus) or equivalent demonstrated impact
Expert level knowledge of paid media channels, including: social, search, affiliate, display, ASO, podcasts, webinars, etc.
Experience in mobile app user acquisition, and using the above channels to attract and convert students in our large ecosystem to Encourage users
An understanding of marketing automation and site management (web analytics, a/b/n testing, tag management, content management)
Experience with Salesforce CRM & Marketing Cloud
Passionate about education and helping students find their ideal path to success
Creative and analytical, with exceptional problem-solving skills
Strong leadership and communication skills
An entrepreneurial mindset
Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process
CLEAR™ Candidate FAQ
The annual base salary range for this exempt position is $170,000 - $190,000
and
reflects the midpoint through maximum of the established range for this role
.
Encoura establishes compensation using national market data, internal equity considerations, and organizational budget factors to ensure fairness and consistency across the organization. Certain roles may also be eligible for variable compensation in addition to base salary.
Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being.
About Us
Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success.
Encoura’s expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation’s largest free college and career planning program used by millions of high school students and educators nationwide.
It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S.
Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team.
Applicants from California, please review the
CA HR Privacy Notice
.
To review our privacy policy, please click this link:
https://encoura.org/privacy-policy/
Location: Redwood City, CA, United States, San Francisco, CA, United States
WHAT IS BOX?
Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
WHY BOX NEEDS YOU
Box Consulting is a fast growing team helping customers rapidly deploy, maximize value, and deeply integrate Box into their enterprises. Your proven ability to work creatively and analytically on complex, multi phase engagements with the most strategic of customers will help you build, manage, and scale your team in highly engaged environment. Excellent communication, leadership, and management skills enable you to grow the team's professional development while staying highly engaged with customers - an opportunity for your team to learn the depth of your delivery expertise on the job.
Box is growing fast. Real fast. Every business in the world is looking to modernize the way they work. As the leader in intelligent content management, Box is the only company that can help enterprises transform how people work together. Your years of experience with project management and business process design, combined with expert knowledge of internal processes and related systems, empower you to be an influential leader within Box Consulting and more broadly across all of Box.
WHAT YOU'LL DO
As a Manager, you will be scaling a world-class team, working closely with our customers as a thought leader, shape & evolve consulting delivery offerings, and drive new business with your sales partners. You will bring the energy and expertise to inspire our customers and influence Box Consulting's strategic direction, building a strong feedback loop between customer work and how we evolve our delivery methods. You will lead teams of varying levels of experience, thrive in dynamic & cross-functional environments, and enjoy achieving results thru engaging directly with our customers. Ultimately, you’re comfortable in a player-coach role, helping up-level your team to improve how we work through stronger discovery, faster iteration, and sharing approaches that work across the Box Consulting organization.
WHO YOU ARE
We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
6+ years service delivery experience in technology
You have solid people management experience, including hiring, onboarding as well as cultivating professional development opportunities as part of performance management functions
You lead through others: develop and coach a customer-facing team, set a high bar for delivery, and help consultants make sound decisions on complex engagements
You have led transformation work through execution and understand how a customer works today; can help the team spot where AI and workflow redesign could improve the process and guide them on planning and execution through your sponsorship
A firm understanding of how services and project delivery impacts financial performance with regard to individual utilization and revenue realization
Accurately forecast and effectively manage resources against revenue, pipeline, and bookings targets
Assess business needs, document requirements, provide estimated effort and create contracts (SOWs, Change Orders, etc.)
Works autonomously with limited guidance and a strong sense of urgency for customer issues
Work closely with sales teams and industry managing directors to effectively develop clear and successful GTM strategy
Apply leadership acumen and operational excellence to sales and pipeline tracking, forecasting, and closing
Pipeline generation and qualification, employing varied techniques, demonstrating creative, resourceful and committed approach
Regularly interacts with and influences senior management, other functional areas such as Customer Success, Support, Sales and/or external parties
Focuses on maximizing customer delight and outcomes in all conversations across Box; consistent advocacy of customer experience cross functionally with all levels of leadership
PREFERRED SKILLS
2+ years of management experience
2+ years of consulting sales experience
Strong applied AI and FDE experience is a plus, especially experience applying AI to real customer workflows
Experience with consumption-based business models with understand of how usage connects to customer value, adoption, retention, and expansion
Experienced working with SI and Reseller partners to co-sell services
Direct familiarity with a quota-carrying role, either in a management or individual contributor capacity
Background in SaaS, ECM technologies, AI or Software engineering
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.
At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in.
If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete
this form
. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided
here
.
Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided
here
.
For details on how we protect your information when you apply, please see our
Personnel Privacy Notice.
If you are a California-resident, please read our California Applicant & Candidate Privacy Notice
here
.
At Box, we believe in the power of AI to improve the recruiting process while keeping people at the heart of every decision. For more information on the use of AI in our hiring process, please visit our webpage
here
.
NOTICE OF USE OF AI
At Box, we believe in the power of AI to improve the recruiting process while keeping people at the heart of every decision. For more information on the use of AI in our hiring process, please visit our webpage
here
.
#LI-HYBRID
Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits.
For more information
, check out our
benefits and perks
.
In accordance with OFCCP compliance, here is the
Pay Transparency Provision
.
San Francisco Pay Range
$146,500
—
$183,000 USD
Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits.
For more information
, check out our
benefits and perks
.
In accordance with OFCCP compliance, here is the
Pay Transparency Provision
.
Redwood City Pay Range
$146,500
—
$183,000 USD
Location: Remote - US
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Principal Manager, Procurement Enablement & Contingent Workforce
About the job
Twilio is growing rapidly and seeking a Principal Manager, Procurement Enablement & Contingent Workforce to drive Procurement and contingent workforce process transformation. This high visibility role will transform our processes from manual entries to simplified agentic enabled processes. This role will take a long term vision to ensure we’re building our next generation of scalable processes as Twilio’s growth accelerates. Additionally, this role will be responsible for Procurement related systems, Procurement Compliance, and driving cross functional collaboration between multiple S2P teams.
Responsibilities
In this role, you’ll:
Lead a team of 4 Procurement Enablement and Contingent Workforce (ITV) program managers who will work on Procurement and Contingent Workforce process governance, support, enablement, process improvement, and redesign.
Manage all Procurement related systems and enhancements including Oracle P2P, Ironclad CLM, Pursuit RFP, Airtable Savings Tracker, and AI tools.
Deliver on Procurement intake transformation including Agentic Intake Orchestration by designing and deploying next-generation, AI-driven conversational and autonomous agentic intake systems that replaces static forms.
Drive Agentic in-take process to be fully comprehensive through multiple system integrations with ability to provide a guided buying experience, provide real time status updates, and provide renewal notifications and actions to both sourcing and business owners.
Redesign the end to end Contingent Workforce process to provide hiring managers a simpler and faster hiring journey for Contingent Workers that reduces hand offs between the Procurement and Contingent Workforce program team.
Oversee the Contingent Workforce program and governance including managing the VMS and its global expansion.
Develop the global Contingent Workforce supply chain through identifying and driving a cohesive supply chain strategy and enabling hiring managers to find Contingent Workforce talent globally.
Lead other S2P process enhancements and be the glue that drives cross functional collaboration between AP, Accounting, Security, Privacy, Audit, IT, and other functions.
Responsible for driving Procurement Policy simplifications and enhancements.
Lead cross functional training and enablement for hiring managers globally and also for all Procurement stakeholders.
Track and manage preferred supplier list; identify then partner with sourcing on areas to increase preferred supplier usage.
Lead development of an external supplier landing page that highlights supplier FAQ, how to navigate supplier portal, an invoice lookup tool, Twilio code of conduct, Sustainability expectations etc.
Partner with Twilio sustainability team to lead on reporting of supplier GHG emissions.
Drive simplification of our POC and NDA processes into a centralized agentic workflow.
Partner with Procurement Legal to ensure contracting requirements and proper positioning of paper are built into any new or redesigned process — including agentic intake, guided buying, and POC/NDA workflows — so process speed doesn’t come at the cost of downstream legal or compliance rework.
Partner with the Procurement Operations and Compliance team to implement an automated KYS screening for both vendors and carriers globally.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
12+ years of experience of managing procurement systems, S2P processes, and ITV/contingent workforce programs.
Familiarity or participation in an ERP redesign with advance knowledge of Oracle Cloud Procurement.
Strong understanding or experience in implementing Procurement agentic solutions that result in simpler and leaner processes.
Familiarity or participation in an Contingent Workforce redesign with knowledge of Beeline or other VMS systems.
Track record of successful cross-functional leadership, collaboration, and relationship building.
Knowledgeable in requirements gathering, analysis, design and implementation methodologies
Pragmatic and collaborative, able to work independently to ensure execution and on time delivery of programs to achieve objectives in procurement efficiency taking into consideration upstream/downstream partner processes, systems, security standards and compliance requirements.
Solid understanding of contracting fundamentals and how contracting fits within the S2P process, with the ability to design or redesign intake, policy, and workflow changes that preserve proper contracting positioning rather than treating it as an afterthought.
Tech savvy change agent who understands procurement and finance vendor landscape, tool capabilities/gaps and possible solutions. Knowledge of Netsuite, Coupa, or Oracle Cloud is strongly advantageous.
Strong ability to manage multiple projects concurrently with sound business acumen.
Excellent communication skills, able to communicate clearly and succinctly in writing, presentations and verbally to multiple levels within the organization.
Strong project management skills (certifications a plus), the ability to track and manage complex processes, and a desire to lead teams and projects
Bachelor's Degree or equivalent experience
Desired:
Experience in the Technology industry and operating within hyper-growth environments, with a proven ability to build scalable sourcing processes and systems from the ground up.
Proven track record of cultivating collaborative, high-trust partnerships across matrixed internal business units and external vendor ecosystems to drive shared strategic outcomes.
Demonstrated experience scaling, structuring, and developing a ITV/Contingent Workforce and procurement Process, and developing process change with Agentic workflows.
Lean Six Sigma or similar process improvement experience.
Location
This role will be remote,
but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately <10%> travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00-$176,900.00
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00-$187,300.00
Based in the San Francisco Bay area, California: $166,400.00-$208,000.00.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until 11/20/26, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Canada
What the Role Is
We’re hiring a
Staff Software Engineer
who’ll be the technical lead for a new Search team at Babylist. This new team will be focused on moving Babylist’s search capability in-house, making our search results more relevant and personalized, and partnering with other teams to transform search in the product from functional to delightful.
Registry building is the heart of the Babylist product. Every parent builds a list of dozens of products, from swaddle to stroller, with real stakes (a friend or family member is going to buy these things, and a baby is going to use them). As a universal registry, this registry also typically spans many retailers. This makes registry building on Babylist one of the most interesting search and personalization problems in consumer e-commerce.
This is zero-to-one work, with big ambitions. You’d build a search capability from the ground up, with a clear mandate from leadership to do it. In your first year, we expect to have rebuilt search to be highly relevant and personalized, and delivered big bets like universal search: one experience across items we sell and items from other retailers, and across products, guides and registries. We also want to work with Addie, our AI registry assistant, to have LLMs play a role in the search experience.
If you want to tune an established search system, this isn’t the right role. If you’ve worked inside a strong search team and want to build a new system from scratch at a company earlier in that journey, read on.
What You'll Own
A Staff Engineer at Babylist sets direction. You’ll be the technical lead for search: you decide where it goes over the next year or two, sequence the bets that get there, and make the technical and product calls along the way. You’re still in the code and will drive initiatives forward across multiple teams. You’ll have software engineering and machine learning engineering support on the team.
A few examples of initiatives you’d drive on the Search team:
Build search in-house.
Choose the architecture for indexing, retrieval and serving, and plan a seamless migration. The system you design replaces what we use today and is the foundation for everything below.
Define what a good result is.
Decide how we measure result quality, then improve it through query understanding, ranking and the behavioral signals we collect.
Unify search across everything we show.
One experience across items we sell and items from other retailers, and across products, guides and registries, including how to rank items we don’t sell next to ones we do.
Decide how search and recommendations fit together.
Bring what we know about a user and their registry into results, and decide how much retrieval and ranking search shares with our recommendation models.
Make search conversational.
Work with the Addie team, our AI registry assistant, on queries like “best stroller for urban family,” where the shopper describes a need instead of naming a product.
Like every Staff Engineer here, you will:
Take a fuzzy business problem from the first sketch through to production, and stay on the hook for whether it actually helped customers.
Build the platform or tooling other teams adopt by choice, and own it as it scales.
Set the standard for how search builds with AI. Decide what good looks like, build the patterns and evals that get agents there and catch the output that's confidently wrong before it ships.
Partner with product, design and data as a peer, shaping what's worth building from the start.
Coach Senior engineers through the hard calls, the ambiguous ones as much as the technical ones
Who You Are
You meet the Staff bar at Babylist. You’ve shipped production systems for enough years to have earned strong opinions, and you hold them loosely. You can pick up an ambiguous problem and start moving before anyone hands you the full picture. You’ve already changed how a team builds with AI, and the new way stuck.
On top of that, you’ve worked on search problems before, ideally in an e-commerce setting. This role needs depth in the systems behind search and a clear focus on the people using it. You bring:
Hands-on search experience:
building and running search in production, including indexing, retrieval, ranking and query understanding. You know how to keep a search service fast, relevant and reliable as traffic and catalog size grow.
Experience evaluating search quality:
offline and online, including relevance judgments and A/B tests.
A focus on the user:
you use query data, behavior and judgment about result quality to decide what to build, and you can connect a search change to what shoppers do, and to conversion or revenue.
Comfort building from zero:
you can define the problem, design the system and own it end to end.
You measure yourself by impact:
a customer outcome, or a system a dozen teams come to depend on.
Compensation
We post real numbers. For a Canada-based Staff Engineer, the starting base salary range is $299,300 to $372,600 CAD, plus a target annual bonus of 20 percent of base. That's total target cash of roughly $359,160 to $447,120 CAD. On top of that you get meaningful equity and an RRSP match. Where you start in that range depends on your experience, and your pay grows from there with performance and scope.
How We Build
AI is the default here. Engineers run agentic sessions for most of the work, and a lot of the interesting engineering now lives in the scaffolding that makes the agents good: the eval harnesses, the curated context, custom review skills and fast CI. Agents also triage incidents and handle a big share of support. A human always owns the outcome.
The architecture is intentionally simple: one Rails monolith, MySQL and few moving parts. That's deliberate. Simple infrastructure lets us move fast and lets AI reason about the whole system, so the hardest problems are the ones in front of customers.
The Stack
Core app:
Rails, Packwerk, React, TypeScript, Sidekiq
Mobile:
iOS (Swift), Android (Kotlin)
Data, search & events:
MySQL, Snowflake, dbt, Airflow, Weaviate, WarpStream, Hex, Sigma
Machine learning:
deep learning, matrix factorization, retrieval & ranking, AWS SageMaker, MLflow
AI & dev tooling:
Claude Code, Devin, Linear, CodeRabbit, Warden, LangChain, Bedrock AgentCore, Maxim
Infra & ops:
AWS, Kubernetes, Terraform, GitHub Actions, Datadog, incident.io, LaunchDarkly
Key integrations:
Shopify (payments), Iterable (CRM)
Why Babylist
An engineer, expecting her first baby, couldn't find the registry she wanted. So she built it. That's how Babylist started, and it's still how we work: engineers solving problems for families. Becoming a parent is one of the biggest moments in a person's life. Millions reach it for the first time every year, making thousands of decisions and figuring it out as they go. That's who we build for, and we're a long way from done.
Ten million people give gifts through Babylist every year. We did more than $750M in revenue in 2025, up 45 percent over the year before, and we've been profitable for eight years while staying independent. So you can take on a hard, multi-year problem without watching over your shoulder for the next round or the next correction. And the team is small, around 65 engineers, so what you ship stays visible and your scope stays wide.
How We Work
Remote-first across the US and Canada, and we have been for years. That's not changing. We trust you to own your time and your outcomes, and we get everyone in a room together twice a year. Teams are small, pods of three to five engineers, so nothing you ship disappears into a committee. You'll work shoulder to shoulder with product, design and data, and with the partners across the business who rely on what you ship. You'll also stay close to customers yourself: sitting in on user interviews, watching session recordings, riding along with support. Here that's part of the engineering job, on a regular basis.
How We Hire
Three rounds, usually two to three weeks start to finish.
Recruiter conversation (30 minutes).
Trade context: what you want next, what we're building and straight answers on comp, team and remote.
Technical screen (1 hour).
One round, no AI, language-agnostic. Reach for Google when you normally would. We just want to see how you reason from first principles.
Final round (4 hours).
Four one-hour interviews: system design, AI-assisted coding with the tools you'd actually use here, product sense and culture and values. You'll hear back either way within 24 to 48 hours.
Benefits
Company-paid medical and fully covered dental and vision
A 401(k) match
Generous paid parental leave for birthing and non-birthing parents, plus a gradual return-to-work program
Winter Wonder Week, a paid company-wide week off at the end of the year
A remote-work stipend
Mental-health and wellness support
A Few Things to Know
We record and transcribe interviews to evaluate candidates, in line with applicable privacy laws.
We expect you to use AI in your work and we welcome it in the process, but what you submit and say should reflect your own thinking.
If you have a family member or close relationship with a Babylist employee, let your recruiter know.
Official outreach only ever comes from an @babylist.com address
Location: Remote, India
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
About the Team
GitLab's APJ Ecosystem team builds and scales the partner (channel, alliance, and hyperscaler) motion across the region. India is a strategic market for GitLab, and this hire is central to strengthening our partner ecosystem there — deepening a smaller number of high-value partnerships rather than spreading thin across many transactional ones.
About the Role
The Scale Ecosystem Sales Manager (ESM), India is a senior, market-facing role responsible for building and scaling GitLab's partner business in India across the full breadth of the ecosystem. This role focuses on new logo acquisition and aligns closely with our new business team in India. This will involve working with hyperscalers, India-centric system integrators (SIs), and born-in-the-cloud / AI-native partners. We are looking for someone with the range and seniority to credibly own strategic partner relationships across all of these partner types, and to help grow our business through these partners.
This is a senior individual-contributor role for someone who has already built a career scaling partner-sourced and influenced revenue in India — someone who knows the hyperscaler ecosystem (AWS & GCP), has deep, credible relationships with India's major SIs, and understands how to engage newer-generation cloud-native and AI partners as they become an increasingly important part of the go-to-market.
What You'll Do
Build and scale GitLab's partner-sourced and influence business in India across hyperscalers, large India-centric SIs, and born-in-the-cloud/AI partners.
Develop deep, strategic (not transactional) relationships with a focused set of priority partners — joint business plans, QBRs, and named executive sponsorship.
Own hyperscaler relationship management and Marketplace motion with AWS and/OR GCP.
Build and grow relationships with major India SIs and market-making channel/born-in-the-cloud partners and emerging AI-native partners.
Drive partner-sourced pipeline and bookings, and carry a quota tied to partner-sourced/generated revenue.
Partner closely with the India sales team to ensure partner-sourced opportunities are properly identified, supported, and closed.
Work with the India and APJ Ecosystem team to help shape and refine the India Ecosystem coverage model.
Contribute to partner enablement, certification, and go-to-market programs suited to the India market.
Report on partner engagement health, pipeline contribution, and progress against strategic-partner milestones.
What We're Looking For
15+ years of experience in channel/alliance/partner management or ecosystem sales, ideally within enterprise software, DevOps, or cloud infrastructure.
Extensive, well-rounded experience scaling a business through partners across hyperscalers, large India-centric SIs, and born-in-the-cloud/AI-native partners — not narrowly specialized in just one partner type.
Direct experience managing hyperscaler relationships (AWS, GCP, and/or Azure) including Marketplace motion.
A strong, credible existing network among India's major SIs and cloud-native/channel partners, with a track record of moving relationships from transactional to strategic.
Comfort carrying a partner-sourced revenue quota and being measured on pipeline origination, not just deal closure.
Strong stakeholder management skills — able to align internal sales, marketing, and partner-side stakeholders around joint goals.
Native or business-fluent Hindi and strong business English (for regional collaboration with APJ leadership).
Based in or willing to relocate to Mumbai OR Delhi.
Nice to Have
Prior experience at or with a hyperscaler (AWS, GCP) in a partner or alliances capacity.
Familiarity with GitLab, DevSecOps, or adjacent developer-tooling ecosystems.
Experience helping design or reset a partner coverage model, comfortable building process rather than only inheriting one.
What Success Looks Like (First 6–12 Months)
Joint business plans and an active engagement cadence (e.g., QBRs) in place across priority hyperscaler, SI, and cloud-native/AI partners.
Demonstrable movement of key partner relationships from transactional to strategic engagement.
Growing partner-sourced pipeline and bookings against quota.
Credible input into finalizing the India Ecosystem coverage model, grounded in on-the-ground partner relationships.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Canada
Workplace: Remote
About Sailor Health
Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we're entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, and loneliness without adequate support.
At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.
About the Role
Location: Remote, Canada-based
Title: Provider Support Coordinator
We're hiring a full-time remote Provider Support Coordinator to serve as a dedicated support resource for our provider network at Sailor Health. You'll be a go-to contact for therapists and clinicians navigating the day-to-day realities of delivering care — fielding real-time calls and emails, troubleshooting tech issues, managing caseload support, and proactively building relationships to ensure our providers feel empowered and well-supported. The key to provider satisfaction is making sure they receive exceptional and prompt support, so this role has high impact for the practice.
Typical working hours are Monday-Friday 9am–6pm ET, with the occasional flexibility to work past 6pm ET when provider support requires it.
This is an ideal position for someone who thrives on relationship-building, quick problem-solving, and delivering exceptional service to clinical professionals — all in support of improving mental health outcomes for older adults. We're a startup, and our processes are still being built and refined as we grow — this role isn't for everyone, but if you love creating structure out of ambiguity, you'll thrive here.
What You'll Do
- Manage provider email support. Be the first point of contact for inbound emails covering provider support, caseload questions, tech troubleshooting, provider-patient matching, and payroll/benefits questions — resolving what's yours to solve and escalating anything outside your scope (like actually processing payroll) to your lead.
- Answer provider calls in real time. Be the first line of support for providers dealing with logistical, technical, or patient-related issues as they come up throughout the day.
- Track every open item through to resolution. Keep a running, up-to-date record of outstanding provider requests, holds, and follow-ups, and see each one through to completion — even if it takes a few days to close out.
- Proactively support your provider network. Reach out regularly to providers to check in, understand their needs, and identify ways Sailor Health can better support their work and caseloads.
- Deliver outstanding customer service to providers. Represent Sailor Health with warmth, professionalism, and a solutions-first mindset in every provider interaction — including with the occasional difficult one.
Who You Are
- Extremely organized, with airtight follow-through. You catch issues early and never leave something unresolved without a plan to close it out. Colleagues can trust that once something lands with you — in Slack, email, or a call — it's handled, without needing to be reminded.
- Proactive, and comfortable with ambiguity. You take initiative without being asked, and when instructions or processes are unclear, you find a path forward and build structure rather than waiting for direction.
- Sound judgment on urgency and ownership. You know when something is a drop-everything issue versus one that can wait a few hours, and you know what's yours to solve versus what you should escalate.
- Warm, empathetic communicator. You bring genuine warmth to every conversation — clear, kind, and easy to work with, even with a difficult provider on the other end.
Why Join Sailor Health
- Mission with impact. Help bring life-changing care to a population that's too often overlooked.
- Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
- Growth and ownership. Be part of a small, agile team where you'll take initiative, shape key processes, and grow as we grow.
- Make someone's day — every day. Your work helps providers feel supported so they can deliver their best care to patients who need it.
If this sounds like you, we'd love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.
Location: Chicago, New York City, London
DRW
is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.
Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.
We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it.
DRW
is a place of high expectations, integrity, innovation and a willingness to challenge consensus.
Our
Unified Platform (UP)
organization builds and offers managed data services, shared infrastructure, and metadata management systems that underpin our common query layer and power batch and streaming pipelines that power teams across DRW.
As a
Staff Engineer
focused on the
Data Platform
, you will bring experience scaling data platforms to shape and uphold DRW’s long-term data platform vision, translating data strategy into engineering products and managed services used by Traders, Quantitative Researchers, and Back-Office personnel. You will work across tooling, producer, and consumer teams to connect business priorities with technical direction and hands-on delivery. This is an individual contributor role combining strategic thinking, architectural leadership, software development, and mentorship, with responsibility for technical initiatives that span teams.
Key Responsibilities
Contribute to and uphold the overall vision for DRW’s Data Platform, guiding its architecture and evolution to advance the firm’s data strategy.
Work with engineering leads
, product managers
, and stakeholders to understand business priorities and translate data strategy into engineering products, platform capabilities, and
contribute
to the
sequenced technical roadmap.
Design
, guide,
and
build
managed platform services for data storage, distributed query execution, batch and streaming processing, and workload orchestration, owning their lifecycle from provisioning and upgrades through production support
, refining the managed offers from direct user feedback.
Lead delivery across team boundaries, turning ambiguous requirements into practical designs and measurable outcomes while balancing immediate business needs with long-term platform goals.
Drive architecture reviews and technology decisions, documenting trade-offs and building consensus around patterns that uphold the platform vision across the data ecosystem.
Own the strategy for large-scale data governance and b
uild platform
capabilities for metadata management, discovery, lineage, schema evolution, and data qua
lity.
Partner with security and data stakeholders on access controls and usage tra
cking.
Troubleshoot distributed systems, contribute to production support and incident response, and drive lasting improvements through root-cause analysis, automation, and operational documentation.
Mentor engineers across teams through design reviews, code reviews, and hands-on collaboration, strengthening engineering
practices
and helping others take ownership of complex systems.
Required Qualifications
Extensive experience designing, building, and
operating
large-scale,
data-intensive distributed systems
, including technical leadership of initiatives spanning multiple teams.
Experience coordinating with
engineering leadership to accelerate
team- and organization-wide
delivery within existing processes and practices.
A track record
of translating data or business strategy into engineering products and technical roadmaps, with the judgment to align near-term delivery with a long-term platform vision.
A track record
of building and offering managed platform services to other teams, owning provisioning, upgrades, reliability, and ongoing support throughout the service lifecycle
,
working directly with users
to incorporate
their requirements
and
feedback into product and roadmap decisions.
Experience scaling metadata management systems,
such as
data catalogs
or
lineage
tracking systems
,
that
span
multiple storage and
compute
technologies
.
Expertise
in Java
and/
or Python, with a proven ability to deliver high-quality, maintainable production software, and strong familiarity with SQL and Linux environments.
Deep understanding of distributed systems trade-offs, including consistency, fault tolerance, concurrency, partitioning, and recovery from partial failures.
Production e
xperience
building
both batch and stream
processing
systems at scale
,
demonstrating
practical knowledge of state management, replay, backpressure, and delivery guarantees.
Experience
deploying
data processing and query technologies such as Flink, Spark,
and
ClickHouse
, and the ability to
guide
platform us
ers on the
performance and operational trade-offs
among them.
Experience with multiple storage technologies, including object storage, relational or NoSQL databases, and event streaming systems such as Kafka
.
In-depth k
nowl
ed
ge
of the internals of
open
table formats such as Iceberg
or
Delta Lake.
Extensive e
xperience with data modeling, schema governance and evolution, and formats and serialization systems such as Arrow, Parquet,
Protobuf
, or Avro.
Familiarity with
building and operating cloud-native data infrastructure, including Kubernetes, workflow orchestration, automated deployment, and production monitoring.
Excellent written and verbal communication skills, with the ability to communicate a technical vision, explain trade-offs, align stakeholders, and lead through influence across a globally distributed organization.
Strong technical judgment and problem-solving skills, with the ability to prioritize competing needs, deliver incrementally in a fast-paced trading environment, and develop other engineers.
Desirable Qualifications
Experience scaling managed data services across teams with different workloads, service expectations, and operational constraints.
Hands-on knowledge of data governance in regulated environments.
Familiarity with financial datasets and the needs of trading, quantitative research, or back-office users.
The annual base salary range for this position is $200,000 to $275,000 depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.
For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at
https://drw.com/privacy-notice
.
California residents, please review the California Privacy Notice for information about certain legal rights at
https://drw.com/california-privacy-notice
.
[#LI-Insert Recruiter Initials Here1]
Location: Worldwide
APPLICATION INSTRUCTIONS:
If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the
20four7VA Team Portal
for faster processing.
Log in using your 20four7VA-issued email address to access the portal.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you're interested in this opportunity, click APPLY TO POSITION to proceed.
********************************************************************
Title:
B-CPT-11722
Bilingual Virtual Receptionist & Administrative Assistant
Independent Contractor – B-CPT-11722 Bilingual Virtual Receptionist & Administrative Assistant/Business Support VA/Entry-Junior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A Jacksonville, Florida-based document preparation and notary services business is seeking a part-time Bilingual Virtual Receptionist & Administrative Assistant to handle incoming calls, client intake, appointment coordination, document follow-up, and recurring administrative support.
The company primarily serves Spanish-speaking clients seeking assistance with immigration, family-related documentation, notary services, and other administrative matters. Some clients may be experiencing emotionally difficult circumstances, making patience, compassion, and strong interpersonal communication particularly important.
The ideal candidate will be a native Spanish speaker with strong English communication skills, previous customer service or receptionist experience, excellent organization, and the ability to handle sensitive conversations professionally and empathetically.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Bilingual Reception & Client Communication
Answer incoming calls in English and Spanish through Nextiva
Greet callers warmly and identify the purpose of their inquiries
Provide general service information using approved guidelines
Gather basic client information and identify appropriate next steps
Screen unsolicited calls and route important inquiries appropriately
Transfer complex or sensitive matters to the business owner or designated staff
Client Intake & Appointment Coordination
Collect contact information, referral sources, and initial service requests
Maintain accurate prospective client and intake records
Schedule consultations and coordinate appointments as needed
Provide approved pricing information for services with established rates
Direct inquiries requiring individual pricing or detailed explanations to the business owner
Coordinate routine client follow-ups and appointment-related communications
Document & Administrative Support
Maintain organized client files, records, and task information in Asana
Follow up with clients regarding missing documents and outstanding requirements
Save and organize client-submitted documents in designated files
Update client records and track pending administrative items
Follow up on outstanding payments using approved procedures
Coordinate with internal staff regarding incomplete files and client needs
Sensitive Client Communication
Communicate patiently and compassionately with clients experiencing stressful personal circumstances
Listen carefully and respond with professionalism, empathy, and discretion
Remain calm when assisting distressed or emotional callers
Recognize urgent or sensitive situations and follow established escalation procedures
Maintain strict confidentiality of client information and personal circumstances
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Native Spanish fluency and strong spoken and written English required
Previous receptionist, customer service, or client-facing administrative experience required
Excellent interpersonal communication and active listening skills required
Ability to handle sensitive conversations with empathy and professionalism required
Strong organizational and data-entry skills required
Experience with scheduling, client intake, and document management strongly preferred
Asana or comparable task management experience preferred
Nextiva or similar VoIP experience preferred
Immigration, legal document preparation, or notary services experience is a plus
Ability to maintain client confidentiality required
IDEAL CANDIDATE PROFILE
Warm, compassionate, patient, and approachable
Native Spanish speaker with strong conversational English
Excellent listener who can make clients feel comfortable and respected
Calm and professional when handling emotional or difficult conversations
Highly organized and dependable with follow-ups and documentation
Comfortable managing incoming calls and administrative tasks simultaneously
Resourceful and able to recognize when matters require management attention
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
Nextiva – Client Phone System
Asana – Client Task Management System
Email & Calendar Platforms
Microsoft Office / Google Workspace
Client File & Document Management Systems
Automated Client Messaging Tools – Client Training Provided
Work Schedule
Contracted Hours per Week: 20 Hours (
Hours may increase based on performance
)
Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
Daily Working Time: 1:00 to 5:00 PM Eastern
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior Level
Contracted Hours per Week: 20 hours/week (
Hours may increase based on performance
)
Daily Working Time: 1:00 to 5:00 PM Eastern
Scheduled Working Days: Monday-Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: Female
LANGUAGES SPOKEN/PREFERENCE: Bilingual English & Spanish Required
ACCENT PREFERENCE: Level A-B (Native or Near-Native English/Spanish Accent Required)
REGION PREFERENCES: Nearshore
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!
Location: Englewood Cliffs, NJ
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
Position Overview
We are seeking a strategic and highly collaborative AX Business Liaison to serve as a primary change agent within the organization.
The primary role of the AX Business Liaison is to spearhead Business Innovation and Change Management. You will work directly with our domain experts to reimagine legacy processes and transform the way people work to accommodate new, AI-influenced workflows.
Sitting at the core of our execution layer within a dedicated AX POD, you will serve as the crucial bridge between business stakeholders and our technical execution teams. You will ensure that the AI solutions we build are not only technically sound but also operationally practical, responsibly implemented, and paired with the operational changes necessary to drive true business value and seamless user adoption.
Key Responsibilities
1. Business Innovation & Workflow Transformation (Primary Focus)
● Analyze current business operations to identify bottlenecks, manual steps, and improvement opportunities before applying AI.
● Document current-state and future-state workflows, redesigning processes to natively integrate AI tools, automation, and new decision-support models.
● Challenge the status quo by guiding business leaders away from “how we've always done it” toward AI-augmented operating models, rather than layering new tools onto outdated processes.
2. Change Management & AI Adoption
● Develop and execute comprehensive change management strategies to ensure business units successfully transition to new AI-driven workflows.
● Proactively identify and manage organizational resistance to change, acting as a coach and advocate for AI adoption by helping leaders and users understand how AI will change work.
● Identify, train, and coach business champions in each assigned domain as partners in Business Innovation engagements.
● Equip champions to act as on-the-ground change leads who co-own adoption within their teams, while ADX continues to lead the Business Innovation methodology.
3. Business-to-Technical Translation & Intake
● Partner with business leaders to identify, scope, and define opportunities where AX (AI/Data) solutions can improve operational performance.
● Recommend when a business challenge calls for process redesign or simplification rather than an AI solution.
● Translate redesigned processes into clear technical requirements, user stories, business rules, and acceptance criteria for AX Engineering and Data teams.
● Align pod intake with the guidelines set by the AX PMO's Intake & Metrics team.
4. Responsible AI & Governance
● Work with technical teams to identify and address business-side risks related to bias, data quality, transparency, and operational misuse.
● Embed human-in-the-loop principles into workflow design, ensuring AI workflows are introduced with appropriate business controls and oversight mechanisms.
5. Business Innovation Methodology & Playbook
● Contribute to ADX's Business Innovation playbook by standardizing artifacts and capturing lessons from each engagement.
● Help assigned domains progress through the Business Innovation capability stages on the AX roadmap.
Qualifications
● Experience: 5+ years in Change Management, Business Innovation, Process Improvement, Business Transformation, or Product Management.
● Transformation Expertise: Proven track record driving Digital Transformation (DX) initiatives and managing the human side of organizational change. Familiarity with change management frameworks is highly preferred.
● Business Innovation Craft: Hands-on experience with process mapping, workflow analysis, and workshop facilitation.
● Domain Knowledge: Foundational understanding of AI, Machine Learning, and software development lifecycles, with the ability to envision how these technologies change workflows, decision rights, and risk controls. Familiarity with responsible AI concepts.
● Communication & Empathy: Exceptional communication skills and high emotional intelligence. Able to guide non-technical teams through disruptive change while articulating clear workflows to engineering teams.
● Collaboration: Proven experience in a matrixed or pod-based organization, influencing without direct authority across business, project management, and engineering teams.
● Preferred Experience: Internal consulting or transformation office experience, building credibility with business units as a partner from outside the team, is a strong plus.
What Success Looks Like in Year One
● Led Business Innovation engagements end to end, with documented future-state workflows in place before build begins on assigned pod initiatives.
● Trained and activated business champions in each assigned domain.
● Achieved strong user adoption, fewer manual workarounds, and positive sentiment for newly deployed AX tools, measured at defined intervals after launch.
● Delivered measurable improvements in cycle time and productivity on deployed initiatives.
● Contributed reusable artifacts and lessons to ADX's Business Innovation playbook.
● Established yourself as a trusted advisor to business leaders on the cultural, operational, and workflow shifts that AI transformation requires.
#LI-DR1
Recruiting Range
$145,000
—
$185,000 USD
Benefits Offered Full-Time Employees:
No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors:
Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or
support@lg4me.freshdesk.com.
This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied
.
Location: Worldwide
APPLICATION INSTRUCTIONS:
If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the
20four7VA Team Portal
for faster processing.
Log in using your 20four7VA-issued email address to access the portal.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you're interested in this opportunity, click APPLY TO POSITION to proceed.
********************************************************************
Title: CPT-11491 Credit Operations & Customer Support Virtual Assistant
Independent Contractor – CPT-11491 Credit Operations & Customer Support Virtual Assistant/Business Support VAy/Entry-Senior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
An established credit restoration company is seeking a part-time Business Support VA to assist with credit report retrieval, client file management, customer service, reporting, and recurring administrative processing.
The company already has established processes, templates, and workflows in place. The immediate priority is removing repetitive, time-consuming backend work from the internal team. As the VA becomes familiar with the company's processes and credit reports, the role may expand into account-update processing and additional customer-facing support.
Training will be provided by 20four7VA and the client on specific workflows and Credit education, thus direct Credit repair/education/restoration experience is not required.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Credit Report & Client File Support
Access client Experian accounts using securely provided credentials
Pull and save updated credit reports
Follow established procedures for managing applicable Experian account settings
Upload reports and supporting files to client profiles
Maintain accurate notes using established templates
Ensure required client documentation is properly saved and organized
Follow up when credentials, PINs, security information, or other required information is missing
Prioritize accurate credit-report and client-profile processing during the initial training period.
Review assigned tasks and organize work based on priority.
Client Updates & Processing Support
Assist with recurring client account updates
Compare updated credit information using client-provided processes
Enter relevant changes into established update templates
Prepare client update emails from approved templates
Assist with credit-report processing as training progresses
Escalate questions or unusual situations to the internal team
Maintain processing speed and accuracy as key performance measures.
Use client-specific verbiage and scripting when preparing client communications.
Customer Service
Assist with routine client questions and follow-up
Provide professional, careful communication using established scripts and templates
Route incoming calls to the appropriate team member
Support additional phone responsibilities as the VA becomes trained
Avoid providing information outside approved company processes
Maintain a customer-service approach appropriate for sensitive credit-related conversations
Conduct outbound calls to warm referral leads as training progresses.
Support inbound and outbound customer-service calls using approved scripts.
Handle referred leads who may not initially answer, respond, or show interest.
Reporting & Administration
Prepare recurring pipeline reports for referring affiliates
Enter and update report information using existing templates
Maintain organized client records and administrative files
Assist with other repetitive backend tasks as assigned
Help ensure recurring reporting and follow-up deadlines are completed
Participate in regular team meetings on Monday, Wednesday, and Friday at 9:00 AM MST.
Use time-blocking to prioritize daily tasks and workload.
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Previous customer service, administrative, or account-support experience required
Strong spoken and written English required
Data entry and document-management experience required
Experience following detailed processes and templates
Credit education, credit restoration, credit restoration, financial services, or similar experience is a plus but not required
Experian experience is a plus
CRM or client-portal experience preferred
Previous successful 20four7VA experience is a plus
IDEAL CANDIDATE PROFILE
Highly detail-oriented and accurate
Strong customer-service background
Comfortable handling repetitive, process-driven work
Able to follow established templates and procedures
Strong comprehension and learning ability
Professional and careful when communicating with clients
Comfortable learning how to read and understand credit reports (training provided)
Organized and dependable
Able to grow from backend processing into client-facing responsibilities
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
Credit Repair Cloud – Client System (training provided)
Experian
Dialpad (Voip phone system)
Email / Client Communication Platforms
Microsoft Office / Google Workspace
VPN / Secure Access Tools – 20four7VA IT to assist in setup
Work Schedule
Contracted Hours per Week: 20 Hours
(Hours may increase based on performance and workload)
Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
Daily Working Time: 8:00 AM – 12:00 PM MST
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level
Contracted Hours per Week: 20 hours/week
(Hours may increase based on performance and workload)
Daily Working Time: 8 AM-12 PM MST
Scheduled Working Days: Monday-Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Level A-B
(Native or Near-Native English Accent Required)
REGION PREFERENCES: Any
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!
Location: Santa Clara
Forward was founded in 2013 by four Stanford Ph.D.s, building the industry's first network digital twin: a mathematically accurate model of the production network. It's the foundation for autonomous networking, giving engineers and AI agents the ability to know the impact of every change before it touches production. That founding instinct still defines how we work. We're accurate and evidence-driven, relentless about clarity, and we'd rather be certain than comfortable, building a groundbreaking platform that transforms how teams run and secure networks across every major cloud and vendor environment.
Global leaders like Goldman Sachs, PayPal, S&P Global, IBM, and Dell trust Forward, alongside fast-growing enterprises and government agencies, realizing an average of $14.2 million in annual benefits, according to IDC. Backed by top-tier investors, including A. Capital, Andreessen Horowitz, Goldman Sachs, MSD Partners, Omega Venture Partners, Section 32, and Threshold Ventures, and headquartered in Santa Clara, we're most proud of our team: curious people who'd rather build what doesn't exist than accept how things have always been done.
About the Role
We are looking for a HR Business Partner (HRBP) to serve as a strategic partner to our Engineering organization. This role sits at the intersection of business strategy and people strategy, working directly with senior engineering leaders (VPs, Directors, and Engineering Managers) to build high-performing teams, shape organizational design, and drive talent, culture, and change initiatives that scale with a fast-moving technology organization. This role requires deep credibility with technical audiences and a strong point of view on what great engineering culture looks like.
What You'll Do
Serve as a trusted strategic advisor to Engineering senior leadership, providing coaching and counsel on organizational design, workforce planning, leadership effectiveness, and team dynamics.
Partner with engineering leaders to translate business and technical roadmaps into people strategies, including org design, span of control, and role architecture as the organization scales.
Lead full-cycle talent management for the client group: performance management, calibration, succession planning, promotion processes, and career development frameworks tailored to engineering career ladders (IC and management tracks).
Use data and analytics (attrition, engagement, hiring velocity, promotion equity, span of control) to diagnose organizational health and recommend proactive interventions.
Partner closely with Talent Acquisition to inform hiring strategy, headcount planning, and workforce composition for engineering.
Lead or co-lead org design and change management efforts tied to reorganizations, M&A integration, or rapid scaling.
Coach engineering managers and directors on leadership skills, difficult conversations, team performance, and conflict resolution.
Drive compensation planning cycles (merit, equity refresh, promotions) in partnership with Total Rewards, ensuring internal equity and market competitiveness for technical roles.
Own employee relations matters within the client group, ensuring fair, consistent, and legally sound resolution of issues.
Champion diversity, equity, and inclusion initiatives specific to the challenges of building diverse technical teams.
Partner cross-functionally (Talent Acquisition, L&D, Legal) to design and deliver programs that meet the unique needs of engineering.
Act as a culture carrier, helping engineering leaders build and reinforce an environment of technical excellence, psychological safety, and inclusion.
What We're Looking For
7–10+ years of progressive HR Business Partner experience, with a significant portion spent directly supporting Engineering, R&D, or other highly technical client groups.
Proven experience operating at a senior level, partnering directly with VP- and Director-level engineering leaders.
Deep understanding of engineering organizational structures, career ladders (IC vs. management tracks), and the specific talent dynamics of technical hiring and retention.
Strong track record leading org design, workforce planning, and change management in a fast-paced, high-growth, or scaling technology environment.
Excellent coaching skills with the credibility and presence to influence senior technical leaders.
Data-driven approach to HR — comfortable building and interpreting people analytics dashboards to inform decisions.
Sound judgment and experience navigating complex employee relations issues; working knowledge of employment law.
Experience leading or contributing to compensation cycles, including equity compensation, for technical roles.
Exceptional communication, influencing, and relationship-building skills across all levels of the organization.
Bachelor's degree required; advanced degree (MBA, HR, Organizational Psychology) or SHRM-SCP/SPHR certification a plus.
The base pay range for this role is between $210,000 and $265,000. Base pay will depend on your skills, qualifications, experience.
This is a regular, in office full-time position with Forward. We are currently in office two days per week (Tuesday/Thursday)
Location : Santa Clara, California
Location: Alpharetta, GA
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
Position Summary
The
Customer Solutions Specialist
delivers timely, accurate, and professional support across customer inquiries, cases, orders, parts, warranty, returns, and related service needs. The role owns issues through resolution, maintains complete case documentation, and collaborates across teams to provide a consistent customer experience.
The specialist also develops and maintains accurate, customer-focused CSG processes, procedures, and FAQs that promote self-service, improve information accessibility, and reduce avoidable contacts. Approved AI tools may be used to support content development, standardization, and continuous improvement.
Key Responsibilities
Documentation, Accuracy, and Self-Service
Develop and maintain accurate, customer-focused CSG processes, procedures, standard work, knowledge articles, and FAQs.
Convert complex internal information into clear, consistent, and professional customer-facing content.
Validate documentation with process owners and subject matter experts before publication or distribution.
Organize content so customers and employees can quickly locate answers and complete common tasks through self-service.
Review content routinely for accuracy, usability, duplication, and opportunities to reduce repeat contacts.
Use approved AI tools to assist with drafting, editing, formatting, and content standardization while ensuring human review and final accuracy.
Customer Support and Case Ownership
Respond to customer and partner inquiries through assigned channels with professionalism, accuracy, and urgency.
Create, update, and manage cases from initial contact through resolution, including clear notes, actions, ownership, and next steps.
Research order, parts, warranty, return, shipment, account, and process-related questions using approved systems and resources.
Communicate realistic status updates and coordinate escalations when issues require cross-functional support.
Identify customer impact, remove barriers where possible, and confirm resolution before closing the case.
Operational Excellence and Collaboration
Follow established policies, procedures, service standards, and data handling requirements.
Partner with Sales, Operations, Parts, Warranty, Logistics, Technical Support, and other teams to resolve issues and improve processes.
Identify recurring contact drivers, documentation gaps, and process breakdowns; recommend practical corrective actions.
Participate in training, calibration, team meetings, and continuous improvement activities.
Support team service-level, quality, productivity, case-aging, and customer-experience objectives.
Required Qualifications
High school diploma or equivalent; associate or bachelor's degree preferred.
Experience in customer service, customer solutions, call center, order management, technical support, or related environment.
Strong written and verbal communication skills with the ability to explain information clearly to internal and external audiences.
Demonstrated attention to detail and the ability to maintain accurate records and documentation.
Ability to prioritize multiple cases, meet deadlines, and work effectively across functions.
Proficiency with Microsoft 365 applications and experience using CRM, case-management, knowledge-management, ERP, or similar business systems.
Ability to learn about products, policies, processes, and systems quickly.
Preferred Qualifications
Experience creating standard operating procedures, knowledge articles, FAQs, training materials, or customer-facing documentation.
Experience with Salesforce or a comparable CRM and case-management platform.
Experience supporting parts, warranty, orders, logistics, returns, distributors, contractors, or business-to-business customers.
Familiarity with approved generative AI tools for business writing, knowledge development, or process improvement.
#LI-DB2
Recruiting Range
$25
—
$25 USD
Benefits Offered Full-Time Employees:
No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors:
Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or
support@lg4me.freshdesk.com.
This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied
.
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Utah - Millcreek
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