Вакансии

Location: Canada; San Francisco; United States; New York; Ottawa; Toronto; Montreal Workplace: Remote WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! WHY THIS ROLE? This role is for a highly experienced Back-End Software Engineer who wants to work on core systems that shape how the platform (Model Vault) operates. You will help define the architecture of the platform where reliability, security, performance, and simplicity all matter, and where many of the problems do not have off-the-shelf solutions. Model Vault is Cohere’s inference platform for deploying and operating models securely at enterprise scale. The team owns the systems between a customer and the underlying AI infrastructure, including identity, deployments, metering, billing, security, privacy, and confidential computing. We are strengthening these systems as Model Vault grows, with the goal of scaling to millions of users and supporting some of the world’s most demanding enterprise workloads. AS A SENIOR/STAFF SOFTWARE ENGINEER, YOU WILL: - Evolve and scale the backend systems that power Model Vault, including authentication and authorization, deployment management, billing, metering, and customer lifecycle. - Lead major architectural initiatives across identity, payments, usage systems, platform scalability, and other core product foundations. - Build highly reliable control-plane services for provisioning, configuring, scaling, and operating model deployments across clouds and hardware platforms. - Design APIs and distributed systems with strong guarantees around correctness, consistency, isolation, failure recovery, idempotency, and observability. - Build security and privacy into the platform architecture, including tenant isolation, least-privilege access, auditability, secrets management, encryption, and confidential computing boundaries. - Solve complex problems that span backend systems, cloud infrastructure, security, and AI inference, where conventional SaaS patterns are often not enough. - Drive projects end-to-end, from architecture and threat modeling through implementation, rollout, production operations, and iteration based on real customer workloads. YOU MAY BE A GOOD FIT IF: - You are a strong backend engineer with excellent fundamentals in distributed systems, databases, networking, operating systems, and security. - You have strong programming fundamentals and experience building production systems in languages such as Go, Python, Java, C++, Rust, or similar. You write clean, maintainable, well-tested code and make thoughtful tradeoffs between simplicity, performance, and correctness. - You have designed and operated production systems where correctness, availability, security, and performance mattered at significant scale. - You can take ambiguous, high-impact technical problems, define the right architecture, and drive them through to reliable production systems. - You have strong systems-design instincts and understand concepts such as concurrency, consistency, caching, queues, rate limiting, backpressure, failure domains, idempotency, and graceful degradation. - You think deeply about security boundaries and understand authentication, authorization, identity, cryptography, secrets, tenant isolation, and how small implementation choices can create significant security risks. - You are comfortable reasoning across backend services, APIs, databases, distributed systems, and the cloud infrastructure they run on. - You are comfortable diving into unfamiliar codebases and debugging complex problems that cross service or system boundaries. - You care about the details of production engineering, including instrumentation, capacity planning, migrations, backwards compatibility, incident response, and safe rollouts. - You are comfortable challenging existing architecture and evolving foundational components when the system’s needs change. - You have a track record of taking technically difficult projects from an unclear starting point to systems that other engineers and customers depend on. FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.

Location: San Francisco, CA Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE We are looking for an Analyst, Deal Operations to help drive Ramp’s next phase of growth! Reporting to the Senior Manager, Deal Desk, you’ll be a key partner in taking our Sales organization to the next level, responsible for quoting, pricing structure, and contracting for our Sales team. You'll be an integral part of the Deal Operations team with a focus on offering guidance to drive deal execution while complying with company policies and procedures and ensuring consistency to manage risk. You’ll work directly with our Sales, Legal, Accounting, and cross-functional leadership to better streamline efficient workflows and enhance sales productivity. WHAT YOU'LL DO - Quote & contract approvals — review and approve quotes and contract workflows within policy; escalate exceptions with clear context - Feature & subscription activation — enable product tiers, configure accounts, and manage trial extensions, and coordinate billing - Policy & process guidance — be the first line of support for AEs with questions about deal structure, approval requirements, and process - Playbook development — document what you learn; help build the SOPs and escalation guides that make this function scalable - Drive consistency across deal processes by helping to optimize, streamline, and automate quote-to-cash processes - Serves as a subject matter expert on deal constructs, operational procedures, approval policies, and controls WHAT YOU NEED - 1+ years in a Deal Desk environment, preferably in a high growth SaaS company. - Experience with Salesforce, CPQ, and other sales-related systems, including pricing and data enrichment tools. - Exceptional communication skills, written and verbal. - Excellent project management instincts, with an ability to manage multiple projects at one time. - You have a “get things done” mentality; you can dissect problems, identify solutions, and drive these solutions to completion with a high degree of autonomy. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: United States Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world’s longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. Offering spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. Kraken Pro is where serious traders live. Millions of them. But a great product only wins if the right traders find it, trust it, and actually fund an account. Right now, our organic engine isn’t pulling its weight. You’re going to fix that. THE OPPORTUNITY We’re seeking a hands-on Head of Organic Growth to own how Kraken Pro gets discovered and how curious traders become active ones. At Kraken, understanding our brand ethos, mission, and the traders we serve is essential. Organic is where brand and acquisition meet. We’re looking for a player-coach who moves fast but thinks long-term, gets in the weeds while leading from the front, and knows that traffic means nothing if it doesn’t convert. This role demands sharp B2C acquisition instincts, a product-first mindset, an obsession with UX, and a self-starter attitude. - Own organic acquisition. Build and run the strategy across SEO, content, social, community, referrals, and partnerships to bring high-intent traders to Kraken Pro. - Find out if people convert. Map the funnel from first touch to first trade, report on it clearly, and figure out where traders drop off and how to win them back. - Make UX your edge. Work with Product and Design to audit and improve landing pages, sign-up flows, onboarding, and in-product moments. Great acquisition dies in bad UX, and you know it. - Acquire through brand. Make every growth channel a brand-building one. Reach is easy to buy; trust is what makes traders stay. - Know the product cold. Use Kraken Pro like a trader would, understand what makes it better, and turn those strengths into growth levers. - Lead a lean, scrappy team. Set direction, coach, and unblock a small team, while staying hands-on enough to ship, test, and fix things yourself. - Test and learn. Run experiments across channels and funnel steps, double down on what works, and kill what doesn’t. - Report what matters. Build clear dashboards and insights that show leadership what’s driving growth, what isn’t, and what to do next. - Ship responsibly. Partner with Legal/Comms to ensure compliant, accurate, and aligned messaging across regions and platforms. WHAT YOU’LL BRING - 5+ years in B2C acquisition or growth marketing, ideally in fintech, crypto, trading or gaming with experience in a player-coach role leading a small team. - Product savvy. You understand how products work, why people use them, and how to turn features into growth. - UX instinct. You can spot friction in a flow from a mile away and brief Product and Design on how to fix it. - High AI competency. Enabling you to multiply your impact and keep up with demand. - Analytical rigor. Comfortable with funnels, cohorts, attribution, and experimentation, and able to turn data into decisions and clear stories. - Speed under pressure. Markets don’t wait for approval cycles and neither do you. - Range as a marketer. SEO, content, social, lifecycle, partnerships. You know enough about each to direct the work, and you can roll up your sleeves when needed. - Taste. Knowing which channels and tactics not to pursue is as valuable as knowing which to scale. - Familiarity trading culture, and the language traders use. - Strong communication and leadership skills, with the ability to align cross-functional teams around a shared growth goal. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Location: United Kingdom; Brazil; United Arab Emirates; Ireland; Peru; Sweden; Colombia; Argentina; Romania; Cyprus; Switzerland; Portugal; Lithuania; South Africa; Czech Republic; Canada; Hungary; Mexico; Chile; Poland; Spain; Bulgaria Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.   THE TEAM Founded in 2011, Kraken is one of the world’s longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. Offering spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. Kraken Pro is where serious traders live. Millions of them. But a great product only wins if the right traders find it, trust it, and actually fund an account. Right now, our organic engine isn’t pulling its weight. You’re going to fix that.   THE OPPORTUNITY We’re seeking a hands-on Head of Organic Growth to own how Kraken Pro gets discovered and how curious traders become active ones. At Kraken, understanding our brand ethos, mission, and the traders we serve is essential. Organic is where brand and acquisition meet. We’re looking for a player-coach who moves fast but thinks long-term, gets in the weeds while leading from the front, and knows that traffic means nothing if it doesn’t convert. This role demands sharp B2C acquisition instincts, a product-first mindset, an obsession with UX, and a self-starter attitude. - Own organic acquisition. Build and run the strategy across SEO, content, social, community, referrals, and partnerships to bring high-intent traders to Kraken Pro. - Find out if people convert. Map the funnel from first touch to first trade, report on it clearly, and figure out where traders drop off and how to win them back. - Make UX your edge. Work with Product and Design to audit and improve landing pages, sign-up flows, onboarding, and in-product moments. Great acquisition dies in bad UX, and you know it. - Acquire through brand. Make every growth channel a brand-building one. Reach is easy to buy; trust is what makes traders stay. - Know the product cold. Use Kraken Pro like a trader would, understand what makes it better, and turn those strengths into growth levers. - Lead a lean, scrappy team. Set direction, coach, and unblock a small team, while staying hands-on enough to ship, test, and fix things yourself. - Test and learn. Run experiments across channels and funnel steps, double down on what works, and kill what doesn’t. - Report what matters. Build clear dashboards and insights that show leadership what’s driving growth, what isn’t, and what to do next. - Ship responsibly. Partner with Legal/Comms to ensure compliant, accurate, and aligned messaging across regions and platforms.   WHAT YOU’LL BRING - 5+ years in B2C acquisition or growth marketing, ideally in fintech, crypto, trading or gaming with experience in a player-coach role leading a small team. - Product savvy. You understand how products work, why people use them, and how to turn features into growth. - UX instinct. You can spot friction in a flow from a mile away and brief Product and Design on how to fix it. - High AI competency. Enabling you to multiply your impact and keep up with demand. - Analytical rigor. Comfortable with funnels, cohorts, attribution, and experimentation, and able to turn data into decisions and clear stories. - Speed under pressure. Markets don’t wait for approval cycles and neither do you. - Range as a marketer. SEO, content, social, lifecycle, partnerships. You know enough about each to direct the work, and you can roll up your sleeves when needed. - Taste. Knowing which channels and tactics not to pursue is as valuable as knowing which to scale. - Familiarity trading culture, and the language traders use. - Strong communication and leadership skills, with the ability to align cross-functional teams around a shared growth goal. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Location: Gurgaon, India Workplace: remote About Welo Data Welo Data, a Welo Global brand, is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They deliver the human judgment, data infrastructure, and evaluation systems that ensure AI models perform reliably across languages, cultures, and real-world contexts, at every stage from training through deployment.  Its global network of 500,000+ vetted experts spans 300+ languages and locales, enabling high-quality multilingual data creation and structured model evaluation across the full spectrum of modern AI applications — from large language models and voice and speech systems to agentic workflows and robotics and embodied AI. This breadth of linguistic, cultural, and domain expertise enables Welo Data to address critical AI development challenges, including safety, bias, inclusivity, and cross-lingual reliability. A unified global operating model, led by specialized program and quality experts and grounded in assessment-driven talent selection, localized rubrics, and continuous calibration, ensures consistent performance across languages, domains, and modalities. Underpinning all of this is NIMO™ (Network Identity Management and Operations), Welo Data's proprietary identity and fraud-prevention framework. Built to maintain data integrity and workforce trust across a global contributor base, NIMO combines advanced verification, continuous monitoring, and structured QA to ensure every dataset is accurate, traceable, and culturally grounded. welodata.ai    About the Team  Welo Data's Trust & Safety function protects the integrity of a global, distributed workforce that powers AI data and annotation work. We run a multi-layered fraud detection stack combining identity verification checks, in-house behavioral signals, and platform activity data, and are actively building out a Trust & Safety Committee spanning four core workstreams: identity verification, location verification, account integrity, and multi-accounting detection. This is a hands-on investigative role, not a policy-only seat — you'll be working live cases from day one.  About the Role  We're looking for a Trust & Safety Specialist, based in India, to join our investigations team, working active fraud cases and supporting the broader fraud strategy program. You'll come in with real T&S, fraud/risk, or identity-verification experience from another platform, marketplace, gaming company, fintech, IDV vendor, or crowdsourced-workforce environment, and be ready to run investigations, process removals, and spot fraud patterns from week one. What You Will Do Run investigations end-to-end: triage flagged accounts, review evidence (identity signals, behavioral flags, platform activity data), reach a disposition, and process removals in line with policy and SLA. Own IDV review: verify identity and location signals for flagged or high-risk accounts, distinguishing genuine edge cases from fraud. Conduct manual audits and reviews: prioritizing cases by risk and signal strength rather than intake order. Detect multi-accounting and account integrity abuse: recognize patterns across linked accounts, device/location overlap, and behavioral signals. Apply a hypothesis-driven investigation method: form a hypothesis, test it against the evidence, and reach a disposition that can be replicated and audited. Contribute to detection improvement: escalate emerging fraud vectors, false-positive/false-negative patterns, and rule gaps to the fraud strategy team. Handle sensitive data responsibly: apply GDPR-aligned data handling and deletion practices in every case. Collaborate cross-functionally: partner with Research Labs, Quality Strategy Architecture (QSA), and Forward Deployment Engineering on tooling gaps and process fixes surfaced by your casework What You Bring (Must Have-s) 4+ years in a T&S, fraud/risk, or identity-verification investigations role — from a platform/marketplace T&S team, a fintech/payments risk team, an identity-verification vendor, or a crowdsourced/gig-workforce trust function. Direct experience with identity/fraud signals — device fingerprinting, IP/geolocation checks, document verification, or behavioral fraud scoring. Multi-accounting / account integrity pattern recognition — you've dealt with linked-account abuse, farming, or account sharing before, not just single-account review. Case documentation discipline — you write clean, evidence-backed case notes that would survive an audit or an appeal. Comfort with ambiguity and volume — you can prioritize a queue by risk, not just clear it by count. Working knowledge of data privacy obligations (GDPR or equivalent) as they apply to case handling and data retention/deletion. Nice to Have Experience specifically in AI/ML data annotation, RLHF, or research operations workforce platforms. Exposure to rule-based fraud detection engines and an opinion on rule sprawl vs. signal quality. Familiarity with clustering/anomaly-detection approaches to fraud (even at a conceptual level). Case management system experience (any ticketing or knowledge-base tooling). Recommended Education Bachelor's degree in Criminology, Law, Criminal Justice, Cybersecurity, Information Security, Data/Computer Science, or a related field. Equivalent practical experience in T&S, fraud investigations, or identity verification will be considered in place of a degree. Relevant certifications are a plus: CFE (Certified Fraud Examiner), CAMS (Certified Anti-Money Laundering Specialist), or IDV/identity risk vendor certifications.

Location: Bulgaria Company Background Our client is a travel technology company developing cloud-native, AI-powered software for airlines and hospitality brands. Its products help customers improve commercial performance, reduce costs, and evolve their digital commerce capabilities. The company’s technology is designed to work alongside existing airline systems, allowing customers to introduce new capabilities without replacing their current technology landscape. Project Description You will contribute to a large-scale greenfield travel-technology initiative supporting the launch of a new airline operation. The project uses a modern commercial platform to enable flexible retailing, pricing, and digital shopping experiences across travel products and ancillary services. Technologies GCP, AWS Wiz Cloudflare WAF, Bot Management, DNS, TLS, DDoS Protection and Rate Limiting Terraform SonarCloud and Dependabot Jira, PagerDuty and Slack Python and Bash What You'll Do Own and continuously improve cloud security posture across GCP organizations and AWS accounts, including connector coverage, runtime sensor deployment on production clusters, custom policy development, finding-triage baselines, and integrations with Jira, PagerDuty, and Slack; Operate and evolve the edge security layer, centralizing internet-facing protection through Cloudflare WAF, bot management, rate limiting, DNS/TLS, and origin routing for customer-facing production zones; Tune security rules using real production traffic, manage allow-list requests, and enable other teams to use edge-security tooling effectively; Support and automate vulnerability management and secure configuration, maintaining the intake of Wiz, SAST, penetration-test, and customer-reported findings, defining remediation baselines, and driving owners to closure; Participate in security incident response for cloud events, including DDoS and bot attacks, supply-chain alerts, credential exposure, and data-handling incidents, while creating and maintaining detection, triage, and mitigation runbooks; Help secure the software supply chain by owning SAST reporting in SonarCloud, dependency scanning with Dependabot, container base-image hardening, and the selection of SBOM and SCA tooling, and publish release-level security reports for engineering teams; Produce technical evidence for SOC 2, PCI DSS, ISO 27001, and NIS2, including evidence of log-sink configuration and retention, access reviews, authenticated scanning, and IAM remediation, and map Wiz controls to relevant frameworks to make evidence collection repeatable; Enable security self-service by training Platform, CloudOps, and Product Engineering teams on the tools they use, including Wiz and Cloudflare administration, mapping service catalogues to owners, and automating recurring customer-security and issue-triage reporting through scripting and AI-assisted workflows; Advise and partner with engineering teams on the security of new platform integrations and AI/RAG services, contributing to the annual cloud-security roadmap and target-state architecture; Job Requirements 5+ years of experience in cloud security or platform engineering with a security focus, including hands-on experience with GCP or AWS across IAM, audit logging, log routing, network security, and workload protection; Production experience with a CNAPP/CSPM platform, such as Wiz (preferably) / Prisma Cloud / Orca / Google Security Command Center, including policy authoring, integrations, and runtime protection; Hands-on administration of a WAF, CDN, and bot-management stack at scale; Strong Terraform experience, including building modules for security tooling and WAF configuration, reviewing changes, and managing configuration drift and legacy infrastructure; Experience with vulnerability management across cloud infrastructure, containers, and code, including SAST, SCA/dependency scanning, container image hardening, and penetration-test remediation tracking; Experience routing cloud security signals to a SIEM or security-monitoring platform, such as Wazuh, Microsoft Sentinel, Google Security Operations, or Datadog Security Monitoring, and integrating actionable alerts with PagerDuty and Slack; Scripting skills in Python or Bash for automation and security reporting; Security incident-response experience in a production environment, including developing runbooks and managing vendor escalations; Clear written and verbal communication skills, with the ability to train engineering teams and document security decisions; Nice To Have Experience automating security workflows, such as report generation and issue triage, with AI-assisted or LLM-based tooling; Experience working across both GCP and AWS, experience with Azure; Familiarity with Rego, OPA, or other policy-as-code languages; Experience with identity and access-management tooling, including Okta SSO/SCIM, PAM solutions, and least-privilege reviews for cloud IAM; Experience facilitating OWASP SAMM assessments, threat-modelling sessions, or security-champions programs; Airline or travel-industry experience, including PCI-scoped payment flows, partner integrations, and customer-facing security reporting; Experience supporting compliance with PCI DSS, SOC 2, ISO 27001, or NIS2; Certifications such as Google Professional Cloud Security Engineer, CCSP, or AWS Certified Security – Specialty; What Do We Offer The global benefits package includes: Technical and non-technical training for professional and personal growth; Internal conferences and meetups to learn from industry experts; Support and mentorship from an experienced employee to help you professional grow and development; Health insurance; Sports activities to promote a healthy lifestyle; Flexible work options, including remote and hybrid opportunities; Referral program for bringing in new talent; Work anniversary program and additional vacation days.

Location: Remote - Global Workplace: Remote About the company Trust Wallet is the secure, self-custody Web3 wallet that empowers people to own and control their digital assets. Whether you're new to crypto or an experienced user, Trust Wallet makes it easier, safer, and more convenient to explore Web3, securely access dApps, manage your crypto, and buy and sell digital assets, all in one place. THE ROLE We’re looking for a PMO to be the bridge between Product and Engineering. You’ll keep complex, fast-moving projects on track, make sure teams are aligned and unblocked, and build the trusted relationships that make delivery happen. This role is equal parts delivery driver and team connector. You hold people accountable to timelines, and you do it with warmth, empathy, and genuine care for the team. JOB SCOPE: - Bridge Product and Engineering: translate priorities, surface dependencies, and keep both sides aligned on scope, trade-offs, and timelines - Drive ETAs and results: own project plans, track milestones, and push initiatives to completion on time - Partner closely with PMs and engineering leads: run planning cadences, sprint reviews, and cross-team syncs that actually move work forward - Spot and clear blockers early: identify risks, escalate the right issues to the right people, and drive resolution - Build relationships and engagement: act as a trusted point of contact across teams, foster collaboration, and keep team dynamics healthy - Bring visibility to leadership: deliver clear, concise status updates, delivery metrics, and project health reporting - Improve how we work: refine PMO processes, tools, and rituals so teams ship faster with less friction REQUIREMENTS: - 3+ years in program management, technical program management, PMO within tech or product-led companies - Genuine passion for Web3 and a sharp eye for where the industry — and wallet infrastructure specifically — is heading. - A proven track record of driving cross-functional projects to delivery between Product and Engineering - Warm, caring, people-first style: you build trust easily and people want to work with you - Results-driven: comfortable pushing for timelines and holding teams accountable without damaging relationships - Enough technical fluency to understand engineering trade-offs and earn credibility with engineers - Excellent communicator who can align stakeholders at every level, from engineers to executives - Highly organized: you thrive on bringing structure to ambiguity in a fast-moving environment - Familiarity with tools like Jira, Notion, Linear, or similar - Experience in a high-growth or scale-up environment ADDITIONAL INFORMATION This is a global and fully remote role. You must have the right to work for the country you are based. WHY WORK AT TRUST WALLET? - Be a part of the world’s leading blockchain ecosystem that continues to grow. - Excellent learning and career development opportunities. - Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless. - Tackle fast-paced, challenging and unique projects. - Work in a truly global organization, with international teams and a flat organizational structure. - Work fully remotely with flexible working hours. - Enjoy competitive salary and benefits. Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone. Trust Wallet is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *Due to the large amount of the applications, please consider your application as unsuccessful should you not be contacted within 4 weeks from your application date.

Location: San Francisco Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE Container runtimes were designed for general-purpose software workloads. AI inference is not a general-purpose workload. Running large models at production scale exposes cracks in every layer of the container stack: runtimes unaware of GPU memory constraints, images that take minutes to pull when a model needs to scale to thousands of replicas, and isolation mechanisms that weren’t designed for the multi-tenant serving environments that production AI requires. The tools the industry has relied on for a decade weren’t built for this, and patching around those limitations at higher layers only goes so far. Baseten owns the entire pipeline, from the moment a developer pushes a model to the moment a request gets a response. That vertical ownership means we can fix these problems at the root. The Runtime Fabric team is doing exactly that: purpose-building the container runtime and storage layers for AI inference workloads, led by some of the world’s top containerd maintainers. As Engineering Manager for Storage Products on the Runtime Fabric team, you will lead the engineers who build and run the storage products behind that stack: the Baseten Delivery Network (BDN), which sits in the cold start path of every model on the platform, the snapshotters and filesystems that expose model weights and container images to a running container, and the storage that model deployment and training need next. The team is advancing the next generation of caching for inference workloads, from the origin tier to the GPU host. You will own reliability for the area as a measured outcome, report to the head of Runtime Fabric, and stay close to the code through design and code review. If you’ve managed systems engineers and have hands-on experience with caching, content-addressable storage, or distributed filesystems, we’d love to talk. EXAMPLE INITIATIVES - How the Baseten Delivery Network (BDN) makes cold starts fast https://www.baseten.co/blog/how-the-baseten-delivery-network-bdn-makes-cold-starts-fast/ - Extending BDN from model weights to container image layers, training checkpoints, and deployment artifacts - Lazy-loading snapshotters and block-level delivery (EROFS, FUSE, ublk) so a container can start before the full image or model has arrived RESPONSIBILITIES Team Leadership and Culture - Hire and grow a team of 5 to 10 systems engineers with storage, caching, and Linux expertise - Run the team’s planning and delivery: scope work against the Runtime Fabric roadmap, set priorities, and ship on a predictable cadence - Provide regular coaching, feedback, and career development support to your direct reports - Own on-call health for the team’s services, including escalation paths and follow-through on incidents Technical Direction - Guide the architecture and evolution of the Baseten Delivery Network: the tiered caching and weight delivery product that makes cold starts 2-3x faster and eliminates thundering herd failures during burst scaling events - Shape storage products tailored to Baseten’s workloads: extend BDN from model weights to container images, training checkpoints, and deployment artifacts, and define the interfaces that model deployment, training, and customers use to reach them - Oversee the on-host side of delivery: lazy-loading snapshotters, EROFS and overlayfs layouts, and block-level delivery (FUSE, ublk) for multi-gigabyte files - Own reliability of the delivery path as a measured outcome: end-to-end instrumentation from snapshotter initialization to first inference request, targets for cold start and cache behavior, tolerance for failing upstream registries and object stores, and safe rollout of changes to a path every customer depends on - Make the delivery path work across heterogeneous clusters and cloud providers, each with its own object store and network - Review designs and code across the area, and take on hands-on work where it unblocks the team - Champion the team’s contributions back to containerd and the snapshotter ecosystem alongside the maintainers on the Runtime Fabric team Cross-Functional Partnership - Act as the point of contact for storage across Baseten, ensuring model deployment, training, and platform teams have the integration support they need - Optimize requirements for the underlying storage platforms with the infrastructure team: object storage, local NVMe and block storage, and network bandwidth per cluster, so that capacity and provider decisions account for what the delivery path needs - Manage the team’s dependencies in both directions: sequence work that model deployment, training, and infrastructure teams block on, and negotiate interfaces and timelines with the teams and upstream projects the storage path depends on - Work with the head of Runtime Fabric and product stakeholders to prioritize storage investments based on customer impact and infrastructure reliability - Communicate team progress, technical trade-offs, and incidents clearly to the team and to leadership REQUIREMENTS - Experience managing a team of engineers in a systems, infrastructure, or storage context, including hiring and performance management - Hands-on background in distributed storage systems, content-addressable storage, or large-scale caching infrastructure - Strong systems programming background in Go, Rust, and/or C/C++, with the ability to engage credibly in code reviews and architectural discussions - Working knowledge of the Linux storage stack: filesystems, the page cache, block devices, and mounts - Understanding of how container images are structured, stored, and delivered at scale - Strong written and verbal communication skills, with the ability to influence without authority across teams NICE TO HAVE - Contributions to containerd/containerd, snapshotter projects (stargz, soci, nydus, overlaybd), distribution/distribution, or closely related open-source projects - Familiarity with lazy-loading snapshotters or peer-to-peer image distribution - Experience with EROFS, FUSE, ublk, or io_uring - Experience building or operating CDN, object storage, or large-scale caching infrastructure - Experience running storage services on Kubernetes BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Location: San Francisco, California Workplace: Hybrid ABOUT SENTRY Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. ABOUT THE ROLE At Sentry, Support is an engineering discipline. Our customers are developers, and they expect answers from people who can read their stack trace, open the SDK source, and tell them what's actually wrong. We're hiring a Senior Manager to lead Support Engineering. You'll run the team that handles everything from a single developer's SDK question to a production incident at one of our largest enterprise customers. You'll also help drive how we use AI in support: what systems are used, how they best help customers, enable the teams, and how we know the answers they give are right and forward looking. This is a hands-on leadership role. You'll manage people, set the support strategy, get face to face time with customers, while also getting into tickets when it matters. IN THIS ROLE YOU WILL Lead and grow the team - Manage and coach a team of Technical Support Engineers - Set clear expectations for technical depth, response quality, and ownership, and give direct feedback - Design a coverage model that works across time zones, including on-call and escalation paths - Build career paths for Support Engineers who want to go deeper technically, move into management, or move into different teams and practices Own support outcomes - Own and report the team's core metrics: CX, time to resolution, escalation rate, and more - Use support conversations as a signal: find the top drivers of tickets and get them fixed in the product, the docs, internal operations, or the SDKs, not just answered faster Run AI-assisted support - Own the roadmap for our support agents: which request types they handle, what context they need, and when they hand off to a person - Set the quality bar for agent answers and the process for catching incomplete ones - Decide where automation is worth building and where it isn't, based on data Handle escalations and partner across Sentry - Run the escalation process with Engineering: make sure bugs reach the right team with a reproduction and clear impact, and that customers hear back - Be the support lead on high-stakes enterprise issues, working with Customer Success, Solutions Engineering, and Sales - Bring a clear picture of customer pain to Product and Engineering, backed by numbers YOU'LL LOVE THIS JOB IF YOU - Think great support is an engineering problem, not a staffing problem - Want to build the team and the systems at the same time - Can debug a tricky SDK issue yourself and also explain to a VP why their incident took four hours - Would rather fix the cause of 200 tickets than answer them faster - Have strong opinions on where AI helps in support and where it makes things worse, and be willing to discuss this at length. QUALIFICATIONS - 8+ years in technical support, support engineering, or software engineering at a SaaS or developer tools company - 3+ years managing technical support engineers, including hiring and growing a team - Technically credible with senior engineers: comfortable reading code in at least a few of Python, JavaScript/TypeScript, Java, or Ruby, and debugging across frontend, backend, and infrastructure - Solid understanding of distributed systems, APIs, and how observability tools (errors, tracing, logs) fit into them - Hands-on experience running AI or automation in a support org, and a clear view of its failure modes - Track record of using support data to drive product and process changes - Clear, direct written communication with customers, executives, and engineers Bonus - Experience at a developer tools or observability company - Former software engineer - Managed a team spread across multiple time zones - Open source contributor or maintainer The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $160,000 to $180,000. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs. EQUAL OPPORTUNITY AT SENTRY Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io. Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.

Location: New York, NY (HQ) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp is hiring its first dedicated Physical Security Lead to build and run the program that protects our people, our leaders, our events, and our offices. Our footprint now spans a multi-floor New York headquarters, Ramp-managed offices, and a growing set of hubs across North America and Europe. Our leaders are increasingly visible on public stages. You'll own three areas in roughly equal measure: executive protection, event security, and office security (access control, cameras, guards, and building security). Your job is to turn a set of strong vendors and partner teams into one measurable, risk-based program. This is a high-ownership IC role on the Corporate Security team. It reports to the Director of IT & Corporate Security and is based at our NYC HQ. This is a physical security role; cybersecurity and information security are owned by other Ramp security teams. We aren't looking for a guard supervisor or a box-checker. We want someone who makes it safe for Ramp to move fast, host great events, and keep our leaders accessible. WHAT YOU'LL DO - Build and run Ramp's executive protection program: - Protective risk assessments and residential security reviews. - Domestic and international travel security. - Advance work for high-visibility appearances. - Selecting, standing up, and managing our executive protection provider. - Turn threat intelligence into protective action. Partner with Detection & Response to move from online threat and exposure monitoring to threat assessments, personal-information exposure reduction, and clear escalation playbooks. - Own security for internal and external events, from all-hands and offsites to conferences, customer events, and executive dinners: - Risk-tiered intake and written security plans. - Coordination with venues and vendors. - On-site leadership for the highest-risk events. - After-action reviews. - Set Ramp's global physical security standards for access control, video surveillance, intercoms, visitor management, and alarm monitoring. Tier them for headquarters, Ramp-managed offices, and flexible or serviced hub spaces. - Build security into every new office, move, and expansion: - Write the security design requirements and review drawings. - Manage integrators through installation and acceptance testing. - Partner with IT on network and identity integration. - Manage the guard program and security vendors end to end: scope, post orders, SLAs and KPIs, budget, and quarterly business reviews. Own the security relationship with landlords and building management. - Lead emergency preparedness and physical incident response: - Emergency notifications, evacuation and shelter-in-place plans, and drills. - Liaison with local law enforcement. - Workplace-violence prevention, in partnership with People and Legal. - Run physical access governance with IT. Tie access to joiner/mover/leaver events, run regular access reviews, and keep audit-ready evidence for physical security controls. - Measure and report program health to leadership. Use AI and automation to scale the program without scaling headcount. WHAT YOU NEED - 6+ years in corporate or physical security, including 3+ years owning a security program or major workstream at a multi-site company. Executing someone else's program doesn't count toward this. - Hands-on depth in at least two of the three areas (executive protection, event security, physical security systems such as access control and cameras) and solid working knowledge of the third. - Experience administering or deploying enterprise access control and video platforms (e.g., Avigilon Alta/Openpath, Verkada, Genetec, LenelS2), and partnering with IT on networking and SSO. - A track record of managing security vendors (guard, protection, integrator, event staffing) through contracts, SLAs, budgets, and performance reviews. - Strong risk judgment. You size controls to the actual threat, explain the tradeoffs, and lead with "here's how we do this safely" rather than "no." - Excellent writing. You can produce a crisp SOP, an event security plan, and a one-page executive brief. - Willingness to work from our NYC office 4 days a week, travel 10–15%, support occasional evening and weekend events, and serve as primary on-call for physical security incidents (with the Director as backup and guard and vendor partners as on-site first response). - Real, day-to-day use of AI tools in your work. NICE-TO-HAVES - ASIS CPP or PSP; formal executive protection training; first aid or Stop the Bleed certification. - Experience at a high-growth tech, fintech, or financial services company with a high-profile founder or CEO. - Experience writing security design standards for office buildouts and reading architectural or low-voltage drawings. - Familiarity with physical and environmental control requirements in SOC 2, PCI DSS, or FedRAMP. - A government protective, law enforcement, or military background, combined with corporate program ownership. - An established network of protection, event security, and integrator vendors in NYC, SF, and internationally. FAIR WARNING - This is a builder role. Parts of the program exist today (vendors, a responsibility matrix, some SOPs). You'll turn them into a system. - You're an IC who directs vendors and partner teams, not a manager of a security staff. You'll need to influence Workplace, Events, IT, Executive Assistants, People, and Legal without formal authority. - Security at Ramp enables the business. Events still happen, offices stay welcoming, and executives stay accessible. Your job is to make that safe. - Evenings, weekends, and travel come with the territory, especially around major events. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: United States Workplace: Remote WHO WE ARE Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use Help Scout to grow relationships with customers of all types, from clients to patients and beyond. Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it. We’ve been a fully remote team https://articles.helpscout.com/blog/remote-culture/ since day one, with 120+ teammates now all over the world. It’s a culture where you’ll be trusted to take ownership, stay curious, and raise the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career. If that kind of challenge gives you energy, we’d love to meet you. THE OPPORTUNITY As a Senior Customer Success Manager at Help Scout, you’ll own a named book of 80–100 accounts, representing around $4M in recurring revenue. You’ll be the trusted partner for the people who rely on Help Scout every day, from day-to-day users to the executives who sponsor the relationship. Your first priority is building a strong relationship rhythm across your book: regular check-ins, executive business reviews, and a clear understanding of what each customer is trying to achieve. You’ll connect those goals to the best of what Help Scout offers, and you’ll be the first to notice when something starts to slip. You won’t carry an expansion quota. When you spot an opportunity to grow an account, you’ll partner with our expansion team and hand it off warm, so you can stay focused on retention and long-term value. You’ll also be the customer’s voice inside Help Scout, bringing what you learn to Product, onboarding, and the rest of the team. - Own a book of 80–100 accounts end-to-end. From onboarding handoff through adoption and renewal, you’re accountable for the health and retention of every account. - Build multi-threaded relationships. You’ll work across levels in each customer, including executives and decision makers, and align on the business outcomes that matter to them. - Catch risk early. You’ll watch for signals like dropping usage or slowing communication, escalate early, and bring in the right internal partners to turn things around. - Lead executive business reviews and regular check-ins that drive adoption, surface underused features, and strengthen product alignment. - Own renewals and retention. Your success is measured on net dollar retention for your book. - Surface expansion opportunities and partner with our expansion team to close them. - Bring the voice of the customer inside. Share what you learn with Product and cross-functional teams to help shape the roadmap, onboarding, and how we work. - Design your own workflows. You’ll have freedom to use AI tools to stay organized and make sure nothing falls through the cracks across a large book. - Raise the bar for the team. You’ll share what works, document your learnings, and help shape how Customer Success grows at Help Scout. ABOUT YOU - You have 5+ years of Customer Success experience in SaaS, with time spent in SMB, mid-market, strategic, or enterprise segments. - You’ve owned a large book of business. At some point in your career, you’ve managed 50+ accounts and kept a consistent cadence with all of them. - Retention is your track record. You can talk about your renewal rates, retention, or NDR, and what you did to move them. - You love the relationship side of the work. You enjoy being a strategic advisor, aligning with executives on business goals, and working with internal teams to get customers where they need to go. Closing deals isn’t what gets you up in the morning. - You never solve problems alone. When an account shows signs of risk, you raise it early, pull in the right people, and keep the customer informed. - You’re not afraid of difficult conversations. You can handle tough renewal or recovery conversations with confidence and care. - You’re a strong cross-functional partner. You know how to work alongside Product, Support, and Sales, and you’ve handed off expansion opportunities to account executives or account managers before. - You thrive while things are still being built. You’re comfortable shaping processes as we go and don’t need a playbook for everything. - You’re excited about how AI can transform your work. You look for ways to reduce manual overhead and spend your time where it matters most. - Technical aptitude. You’re comfortable learning and navigating complex software, and you want to become an expert in our product. ABOUT THE PROCESS 1. Recruiter Chat - You'll meet with Nahuel on the Recruiting team to chat through compensation, benefits, timeline, and company culture. 2. Value Add - You'll meet with Annika, Customer Enablement Lead, to talk more about the role and your experience in more detail. 3. Project - We’ll give you a take-home project (we’ll pay for your time), then you’ll share it back to the team. 4. Team Chat - You’ll meet with two members of our Customer Success team to learn more about how we work and the customers we serve. 5. Final Chat - You’ll chat with our VP of Customers. 6. References - We’ll ask you for three references. Ideally, we’d like two of them to be managers, but we can be flexible. COMPENSATION Each role at Help Scout has a pay range aligned to our salary formula https://articles.helpscout.com/blog/employee-compensation/ and based on national market data. We take a competency-based approach and pay is based on the level and band of your role. We assess leveling during the hiring process for new teammates, during our bi-annual performance review cycles, and when a teammate’s role changes. OTE: $139K–$160K COMPANY VALUES HAPPY TO HELP Help is in our first name! We show up for each other — not out of obligation, but because we’re invested in the team’s collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community. CRAFT OVER CONVENTION Our success relies on the quality and craft https://paulstamatiou.com/craft of the work we put into the world. The status quo simply won’t work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight. PROGRESS NOT PERFECTION Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better. OWN THE OUTCOME Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along. Read more about how we define, share, and live these values here https://articles.helpscout.com/blog/aligning-culture-with-values/. BENEFITS AND PERKS - Competitive salary and an internal, transparent salary formula based on market data - Flexible time off – you choose the holidays and vacations that make sense for you - 12 weeks of fully paid parental leave for all new parents, including adoption and foster care - A home office stipend to help you get set up and productive - A co-working stipend up to $300 a month if you choose to work out of your house - A yearly professional development stipend of $1,800 to help you grow in your craft - If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents. HIRING GUIDELINES: All roles at Help Scout are fully remote. Some positions have specific location requirements. For roles outside the U.S. and Canada, we work with teammates as independent contractors under country-specific agreements. We do not sponsor visas. Teammates must already be authorized to work from their home country. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion https://www.helpscout.com/dei/. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do. To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them. A NOTE ON THE USE OF AI IN OUR INTERVIEW PROCESS While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team. On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process. Beware of scammers! All legitimate communication from Help Scout regarding your application will come directly from an @helpscout.com http://helpscout.com email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.

Location: San Francisco, CA • New York, NY • United States Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma's Governance, Risk, and Compliance team is the foundation of how we build and maintain trust - with our users, regulators, business partners, and the organizations that rely on Figma every day. We work across the organization and drive programs that ensure the effectiveness of our security protections, identify and manage risk, maintain compliance, and build trust with our customers. We're looking for a Governance, Risk and Compliance Director to lead this team through its next phase of growth. You'll own Figma's security compliance, risk management, and governance strategy end to end - setting direction for our certification portfolio, building the risk and controls frameworks that scale with our growing business and product suite, and representing GRC to executives, the board, customers, and regulators. This is a hands-on leadership role where you'll manage and grow a team of GRC professionals while staying close to the programs, infrastructure, audits, and cross-functional relationships needed to both protect and enable the business. If you're a strategist and team builder who is excited to scale Figma's GRC program in a rapidly evolving environment, we'd love to hear from you! This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Set the strategy and roadmap for Figma's GRC program, aligning compliance, risk, and governance priorities with company objectives and the Security leadership team Own Figma's certification and compliance portfolio, including SOC 2, ISO 27001, FedRAMP, SOX ITGC, and GDPR, and expand coverage as Figma enters new markets and customer segments Lead and grow a team of compliance, risk, and governance professionals, setting priorities, developing talent, and building a culture of rigor and pragmatism Build and evolve enterprise risk and controls frameworks — including AI Governance, Risk and Compliance initiatives and control effectiveness monitoring — that scale across technical and business stakeholders Manage relationships with external auditors, assessors, and regulators, and oversee audit cycles from planning through remediation Direct the selection and optimization of GRC platforms and tooling, and maintain the lifecycle of security policies, standards, and procedures Partner with Sales, Legal, and Customer Trust on security questionnaires, customer audits, contracts, and trust-related communications that support the sales lifecycle Scale enterprise risk reporting and report on program health, risk posture, and audit readiness to executive and board-level audiences We'd love to hear from you if you have: 10+ years of experience in information security, compliance, or risk management, including at least 4 years leading or managing a GRC, security, or compliance team Deep, hands-on experience with frameworks such as SOC 2 and ISO 27001, including leading programs through multiple audit cycles A track record of building GRC programs from the ground up or scaling them through high-growth stages, ideally at a SaaS or platform company, including experience operating in a public company environment with SOX ITGC requirements Executive presence and exceptional written and verbal communication skills, with demonstrated ability to build cross-functional partnerships across Security, Legal, IT, Sales, and Engineering and translate technical risk into business terms for executives, the board, and customers Experience implementing compliance programs for emerging products, including AI-enabled products, with a strong understanding of cloud-based technologies and their GRC implications, and a builder's mindset comfortable with ambiguity as the program scales While it's not required, it's an added plus if you also have: Supported FedRAMP authorization, SSP development, 3PAO coordination, or continuous monitoring activities Experience with global privacy and data protection regulations, such as GDPR or NIS2 Security or risk certifications such as CISSP, CISA, CISM, or CRISC Hands-on experience implementing or administering GRC platforms such as Vanta, Drata, or similar tools Experience presenting to boards, steering committees, and audit committees At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $235,000 — $317,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: Cluj-Napoca, Romania Workplace: remote About Welocalize  Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.   Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com  MAIN PURPOSE OF JOB The Partner Engagement Management Team is responsible for measuring, monitoring, and optimizing performance of suppliers within a particular set of languages. Performance includes, but is not limited to, on-time delivery, adherence to all client and project specific requirements, and defect-free deliverables. This Team is responsible for understanding customer capacity requirements as communicated by the Program Squads and liaising with Talent Procurement to ensure such capacity requirements can be met. As part of ensuring capacity, the Supplier Performance Management Team will monitor supplier utilization and advise supplier selection to the Program Squads accordingly MAIN DUTIES The following is a non-exhaustive list of responsibilities and areas of ownership of Partner Engagement Manager: Through engagement with Program Squad, make data-driven decisions regarding the most suitable suppliers for a specific account and/or content specialty. Suitability may be based on quality, OTD, market / language strategy, capacity needs, content specialty, or client specific requirements. Lead communication and onboarding of suppliers to new client programs, ensuring availability and suitability for such work. Maintain supplier skilling as it pertains to clients / Pantheon (proprietary) programs. Monitor utilization to ensure supplier usage is in alignment with strategies as defined by Program Operations, Partner Success, and Language Operations. Engage with Program Squads should adjustment in resource usage be necessary. Communicate with and support Talent Procurement in the creation of new recruitment campaigns to identify and onboard new suppliers to Welocalize. Ensure regular quality measuring of suppliers in alignment with Welocalize LQA strategy. Monitor and flag suppliers performing beneath defined Welocalize thresholds.  Supplier performance is inclusive of OTD, time-to-accept task, language quality, adherence to instructions, etc. Initiate Quality Improvement Plan (QIP), RCAs or CAPAs, as needed. If QIP is deemed unsuccessful, inform Talent Procurement. Liaise with Program Squad to understand customer capacity requirements and take appropriate actions to ensure such requirements are consistently met. Responsible for overall performance (internal & external resources) of the languages, capacity planning, resource utilization, OTD, and quality. REQUIREMENTS Education & Experience Proven experience in a fast-paced, client-centric environment, ideally in the translation or localization industry. Knowledge of the language services industry and a keen interest in its technology, process, competitive landscape, and emerging trends. Adept at data literacy; ability to understand and utilize data to make decisions. Flexible attitude with the ability to manage multiple priorities in a fast-paced, time-sensitive, and deadline-driven work environment. Problem-solving mindset that can proactively assess and mitigate risk. Can work within a team, contributing to the team's success, or work independently as needed. Ability to prioritize ongoing projects based on business needs and urgencies that can arise. Excellent communication skills (written and verbal, fluent in English). Minimum of a BA/BS degree or equivalent experience. Key competencies Is a strong Listener and effective Collaborator. Understands the importance of Objective & Key Results (OKRs) and is Results Orientated Actively drives Performance and Delivers results. Proactively develops clear solutions to complex problems

Location: Singapore; Hong Kong Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. Join our Regulatory Legal team, the group responsible for maintaining and growing Kraken's product offerings across every region we operate in and for advising the business on its day-to-day regulatory obligations. We are a tight, experienced group of lawyers from tradfi (traditional finance), fintech and crypto backgrounds who move fast, stay curious and take pride in the commercial accountability of our advice. We partner directly with Compliance, Product and senior leadership to keep our licensed entities running smoothly and our regulators well served. This is a remote role based in Hong Kong or Singapore, supporting our growing volume of regulatory work across the broader APAC region. You will operate as a practical legal generalist with a focus on Product legal advice: supporting launches and product changes across APAC, including derivatives and over-the-counter ("OTC") options, tokenised equities, earn and staking products, custody, and card and payments offerings.     THE OPPORTUNITY - Provide product legal support for APAC launches and enablement across the entire Payward product suite, including xStocks, OTC options, institutional custody and execution, and cross-regional products rolling out across APAC - Act as a gatekeeper for new APAC outside counsel engagements: scope the work, estimate the cost, and sign off before matters are routed externally, so that outside counsel is used where local-law advice is genuinely required - Translate complex regulatory frameworks into pragmatic, actionable guidance for the business, favouring plain-English communication, measurable risk trade-offs and decision-ready recommendations - Use AI-assisted tools (for example for multi-jurisdiction licensing analysis, first drafts of regulatory submissions and matter tracking) to raise the speed and consistency of the team's work - Own the APAC regulatory workload under the direction of the APAC regulatory lead, including licence variations, client and broker agreement documentation, licensing structure questions and routine regulator correspondence - Take ownership of geography-specific licensing in markets such as Kazakhstan, Pakistan and the Philippines, instructing and supervising local counsel in region and in time zone, and supporting other APAC markets (for example South Korea, Japan, Taiwan, Vietnam, Indonesia and Malaysia) as they arise - Support Payward Group licensing initiatives in key APAC markets such as Singapore and Hong Kong, including preparing application materials and coordinating with outside counsel     WHAT YOU BRING - Qualified lawyer admitted in Singapore, Hong Kong, England and Wales, or an equivalent common law jurisdiction - 10 or more years' post-qualification experience ("PQE") in financial services regulatory law, gained at a regulated financial services institution (for example a bank, broker-dealer, exchange, derivatives dealer or crypto services provider), at a law firm supporting such clients and/or at a relevant regulator - Demonstrated ability to independently own regulatory relationships and business-as-usual regulatory workstreams, including notifications, information requests and supervisory correspondence - Strong experience with the financial regulatory landscape in a major Asian financial centre (eg, Singapore and the MAS, Hong Kong and the SFC/HKMA) - Proven ability to instruct, supervise and manage the cost of local counsel across multiple jurisdictions, including in markets where you are not admitted - Working knowledge of anti-money laundering and counter-terrorist financing ("AML/CTF") obligations and regulatory expectations - Outstanding analytical, drafting and organisational skills, with crisp, plain-English writing - Ability to distill complex legal and regulatory issues into clear, actionable guidance for non-lawyer stakeholders - A pragmatic, commercially accountable approach to legal and regulatory risk that gives stakeholders a useful range of options and a clear recommendation - Comfort operating with a high degree of autonomy in a fast-moving, remote, multi-time-zone environment, owning a broad workload from day one     NICE TO HAVES - Experience advising on virtual asset regulation in one or more APAC jurisdictions - Familiarity with the regulation of derivatives (including OTC options), equities and emerging tokenised financial instruments - Experience supporting change-of-control notifications or other regulatory aspects of corporate transactions - Experience with payments, e-money or card regulation - Working proficiency in a second APAC language - An authentic interest in crypto and digital assets, and familiarity with Payward's and competitors' products       Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Location: San Francisco, California; New York, New York Workplace: Hybrid WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE: Notion is looking for an experienced Lifecycle Marketing Manager, Campaign Strategy & Execution to develop and execute campaigns that help users discover value, adopt key workflows, and deepen their use of Notion. You'll own campaigns end to end: translating business and customer opportunities into clear strategies, defining audiences and journeys, coordinating creative and technical production, launching across email and in-product channels, and measuring incremental impact. This role combines strategic judgment with hands-on execution. You'll partner closely with Lifecycle Marketing, Product Marketing, Product Growth, Data Science, Marketing Operations, and creative partners. You should be equally comfortable shaping a campaign brief, building a journey in Customer.io http://Customer.io, resolving execution details, and interpreting results. Scope guardrails: this role owns campaign strategy, hands-on execution, cross-functional delivery, and performance analysis. It is not the primary Customer.io http://Customer.io architect or incident-response owner, a general intake coordinator, or a production-only role receiving prewritten briefs. The person should operate as an independent campaign owner who can take work from an ambiguous opportunity to a high-quality, measured launch. This role may be based in either our San Francisco or New York City offices. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. WHAT YOU'LL ACHIEVE: - Own the campaign portfolio. Independently lead a portfolio of launch, one-off, and evergreen lifecycle campaigns with clear prioritization and predictable delivery. - Turn opportunities into strategies. Translate product launches, lifecycle moments, and business priorities into clear objectives, audiences, journeys, channel plans, and success metrics. - Build high-impact lifecycle programs. Develop campaigns across onboarding, activation, adoption, collaboration, monetization, retention, and resurrection. - Execute from brief to measurement. Own audience creation, build, QA, localization, launch readiness, and post-campaign analysis across email and in-product messaging. - Improve foundational journeys. Audit existing programs and recommend which should be maintained, improved, rebuilt, or retired; lead the rebuild of priority onboarding or adoption journeys. - Raise the experimentation bar. Develop testable hypotheses and use segmentation, personalization, holdouts, and A/B tests to understand incremental impact. - Measure customer and business outcomes. Connect campaigns to activation, product adoption, collaboration, conversion, retention, or qualified sales outcomes—not only opens and clicks. - Lead cross-functional delivery. Coordinate dependencies across Product, Engineering, Data Science, Product Marketing, Marketing Operations, Demand Generation, Sales, and external partners. - Create repeatable systems. Turn recurring campaign work into templates, playbooks, and reusable operating patterns that improve quality and velocity. - Enable safe self-service. Help cross-functional partners execute effectively while maintaining Lifecycle's strategic, customer-experience, and quality standards. SKILLS YOU'LL NEED TO BRING: - Significant experience owning lifecycle, CRM, growth, or product-marketing campaigns from strategy through execution. - A track record of independently leading complex, cross-functional campaigns at meaningful scale. - Strong customer-journey thinking across activation, adoption, engagement, conversion, and retention. - Hands-on experience with a lifecycle platform such as Customer.io http://Customer.io, Braze, Iterable, or Salesforce Marketing Cloud. - Strong audience segmentation, personalization, experimentation, and campaign-measurement skills. - Ability to use data to prioritize opportunities, evaluate results, and change strategy; working knowledge of SQL or self-serve analytics is a plus. - Excellent project leadership: clear briefs, dependable execution, proactive risk management, and crisp stakeholder communication. - Strong editorial and customer judgment—you care about sending useful, relevant messages rather than maximizing message volume. - Comfort operating in a product-led, highly cross-functional environment with incomplete information. - Experience with B2B or product-led growth, product telemetry, in-product messaging, or AI-assisted campaign workflows is a plus. - 8+ total years relevant + transferrable experience. WHAT SUCCESS LOOKS LIKE IN THE FIRST SIX MONTHS: - Establish a clear operating rhythm for launch, one-off, and evergreen campaigns. - Independently own a meaningful portfolio from strategy through performance analysis. - Launch a materially improved onboarding, activation, or adoption journey with a defined experiment and measurement plan. - Establish consistent briefs, segmentation standards, QA, launch-readiness checks, and post-campaign readouts. - Demonstrate credible incremental movement in a product or business outcome. - Create meaningful capacity for senior Lifecycle teammates to focus on systems architecture, journey strategy, personalization, and modernization. Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated base salary range for this role is $190,000 – $220,000 per year. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550?pvs=74 and NYLL 144 https://notion.notion.site/Ashby-AI-Bias-Audit-2b0efdeead05803bbbfae159ec86c528. #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Location: San Francisco, CA • New York, NY • United States Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Order Management sits at the center of how Figma turns contracts into revenue — every deal our Sales team closes passes through this team before it's invoiced. As part of the Revenue Operations team within Accounting, we own order form review, invoicing, and billing support for Sales and Support for a global customer base. As Figma grows, we're building the order-to-cash process for what comes next, and this role is a builder's seat: you'll take on our most complex orders while helping shape how orders get processed, reviewed, and automated as we scale. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Own the order process end to end — from contract review and order entry through to invoicing — processing orders accurately and within SLA, including our most complex work with validation for completeness, accuracy and policy compliance Serve as a go-to resource for Sales and Support on billing and invoicing questions, and partner with cross functional partners to investigate discrepancies and booking blockers across systems — following up to conclusion Detail-review routine orders processed by other analysts and our BPO partners, identifying error patterns and driving them to resolution Play a key role in UAT for new products, SKUs, pricing models, and billing system releases — writing and executing test scripts, running end-to-end tests from order through billing, documenting bugs clearly, and working with cross functional partners to resolve Support month-end and quarter-end close, including reconciliations, accruals, and data integrity across systems, while maintaining SOX controls, audit documentation, and the SOPs and test cases your areas run on Take ownership of ad-hoc projects related to process improvement, system upgrades, or controls enhancements across the order-to-cash lifecycle We'd love to hear from you if you have: 3+ years of experience in order management, order-to-cash, billing operations, or revenue operations at a SaaS company Hands-on experience with Salesforce (RLM or CPQ), an ERP such as NetSuite, and a payment processor such as Stripe Clear understanding of how order entry decisions flow downstream into billing and revenue Advanced Excel and Google Sheets skills — pivots, XLOOKUP, reconciling large datasets across systems — and comfort with data query tools Exceptional attention to detail and a track record of producing quality work under quarter-end pressure, with excellent written and verbal communication across finance and non-finance audiences At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. For non-exempt employees, PTO is accrued at a rate equivalent to 15 days per year for full‑time employees. Accrued PTO may be used for vacation or personal time, subject to company policy and manager approval. In addition, the company provides 10 paid sick days annually for non-exempt full-time employees. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Hourly Base Pay Range: $50.50 — $73.60 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Если вы умеете быстро мыслить, структурировать задачи, ждем ваше резюме Чем предстоит заниматься разрабатывать product positioning и messaging для B2B-аудиторий (enterprise, SMB), управлять линейкой продуктов и проводить customer development; Что ждем от кандидата: опыт в product marketing от 3-х.

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: Grafana Labs is seeking a Senior Partner Solutions Engineer to join its high growth startup environment and help scale cloud partnerships, with a dedicated focus on joint go to market activities with Cloud Service Providers (CSP) including Amazon Web Services (AWS) and Google Cloud (GCP). The successful candidate will be instrumental in enabling partner success through education, enablement, direct engagement, support of events, and build content that helps our CSP’s position and demonstrate Grafana capabilities. What You’ll Be Doing: Partnering with Channel Sales and Field Sales to convey Grafana’s vision, value, and technical strategy to cloud partners Leading technical engagement with partners to drive deal progression and close opportunities Delivering product demos, technical presentations, and hands-on enablement sessions Develop and deliver training, onboarding, and ongoing education for solutions architects, and technical teams Represent Grafana Labs through technical presentations, live demos, webinars, conference sessions, and regional partner events Create reference architectures, demo environments, solution guides, and presentations that explain the value of Grafana Cloud alongside cloud provider services. Track partner readiness, reuse of technical assets, and progress of joint opportunities, and bring partner insights back to product and GTM teams Shaping and expanding the reach of Grafana Partner University across multiple partner personas Collaborating with internal teams to provide product and competitive feedback Support selling motions like Sell-To, Embedded, and PoweredBy, either directly or jointly with partners Run high impact workshops and 1:1 training to generate and progress pipeline Travelling up to 50% to support cloud partner events, workshops, and field activities What Makes You a Great Fit: Located: United States (Remote) 6+ years in pre-sales or solution architecture, ideally within the observability space Strong experience selling SaaS software across the NORAM region Proven use of MEDDIC or similar qualification frameworks Excellent communication and interpersonal skills, especially in remote, global teams Demonstrated ability to operate in a fast-paced, ambiguous, startup environment Strong judgement, leadership, and problem-solving abilities Passion for education, enablement, and helping others succeed technically Bonus Points For: Experience with CSP’s and a strong understanding of their core infrastructure services. Experience with cloud marketplaces, co-selling, or joint solution launches. Solid understanding of observability and cloud native tooling Background in OSS first companies Experience with Grafana, Prometheus, and Loki Hands-on experience deploying and operating Kubernetes Bachelor’s degree in CS, IT, Math, or related field (or equivalent experience) Compensation & Rewards: In the United States, the OTE (On-Target Earnings) compensation range for this role is $204,000 - $244,000 . Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .