Location: Bogotá, Colombia; Medellín, Colombia
Top 3 Reasons To Join Us
Competitive Salary
100% Remote
Working on the latest tech for the Insurtech Market Leader
About Us
At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.
We are a leading global no-code insurance platform for health, life, and P&C
We’re the winner of the Insurtech of the Year in all of Asia and other awards globally
We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more
We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world
We are fully funded and backed by reputable VC funds and strategic institutional investors
We have a global presence in Asia, EMEA and the Americas
We’ve grown our annualized revenue by over 30x since January 2021
We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world and a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world
About the Role
As a Digital Insurance Project Manager, your core responsibility will be to oversee and manage the implementation of new and/or existing projects within CoverGo's operations. This role presents an exciting opportunity for an individual with a strong drive to lead transformative projects in the insurtech industry.
What You Will Do
Engage and manage relationships with clients and stakeholders
Lead project planning sessions with the internal team and client's staff
Support solution proposals for client pursuits, proposals, and PoCs
Participate in proposal and POC processes (i.e. design, submission, and review)
Support the creation of contracts and related communication with clients
Identify and help secure growth opportunities for existing clients
Manage project progress and adapt work as required
Ensure projects meet deadlines
Manage relationships with clients and stakeholders
Host regular/weekly project review and create reports with key metrics about team and project status using company standard metrics
Oversee all incoming and outgoing project documentation
Identify and manage issues, risks, assumptions, and dependencies
Continuously optimize and improve processes and the overall approach where necessary
What We Need
Bachelor's degree in computer science or a related technical field is a plus
Atleast 5 years experience as a Project Manager
Atleast 3 years experience in insurance
Insurance domain knowledge is a must
Strong client facing experience is a must
Technical skills are a plus
Has experience seeing projects through the full life cycle
Excellent analytical skills and problem-solving skills
Strong interpersonal skills and extremely resourceful
Proven ability to complete projects according to outlined scope, budget, and timeline
Self-motivated and able to work independently
Able, willing, and excited to work in a fast-paced collaborative startup environment
Must be based in Canada
Why You'll Love Working Here
Fully Remote
Annual Performance Bonus
Remote Work Allowance
Anniversary Bonus
Health Insurance
Company Activities and Events
Learning and Development Plan
CoverGo Company
Video
By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo’s
Privacy Notice
and you consent to the processing of your data as part of this application.
УдалённоПротиворечивые условия: Must be based in Canada
Location: Mexico City, Mexico; Guadalajara, Mexico; Monterrey, Mexico
Top 3 Reasons To Join Us
Competitive Salary
100% Remote
Working on the latest tech for the Insurtech Market Leader
About Us
At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.
We are a leading global no-code insurance platform for health, life, and P&C
We’re the winner of the Insurtech of the Year in all of Asia and other awards globally
We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more
We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world
We are fully funded and backed by reputable VC funds and strategic institutional investors
We have a global presence in Asia, EMEA and the Americas
We’ve grown our annualized revenue by over 30x since January 2021
We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world and a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world
About the Role
As a Digital Insurance Project Manager, your core responsibility will be to oversee and manage the implementation of new and/or existing projects within CoverGo's operations. This role presents an exciting opportunity for an individual with a strong drive to lead transformative projects in the insurtech industry.
What You Will Do
Engage and manage relationships with clients and stakeholders
Lead project planning sessions with the internal team and client's staff
Support solution proposals for client pursuits, proposals, and PoCs
Participate in proposal and POC processes (i.e. design, submission, and review)
Support the creation of contracts and related communication with clients
Identify and help secure growth opportunities for existing clients
Manage project progress and adapt work as required
Ensure projects meet deadlines
Manage relationships with clients and stakeholders
Host regular/weekly project review and create reports with key metrics about team and project status using company standard metrics
Oversee all incoming and outgoing project documentation
Identify and manage issues, risks, assumptions, and dependencies
Continuously optimize and improve processes and the overall approach where necessary
What We Need
Bachelor's degree in computer science or a related technical field is a plus
Atleast 5 years experience as a Project Manager
Atleast 3 years experience in insurance
Insurance domain knowledge is a must
Strong client facing experience is a must
Technical skills are a plus
Has experience seeing projects through the full life cycle
Excellent analytical skills and problem-solving skills
Strong interpersonal skills and extremely resourceful
Proven ability to complete projects according to outlined scope, budget, and timeline
Self-motivated and able to work independently
Able, willing, and excited to work in a fast-paced collaborative startup environment
Must be based in Canada
Why You'll Love Working Here
Fully Remote
Annual Performance Bonus
Remote Work Allowance
Anniversary Bonus
Health Insurance
Company Activities and Events
Learning and Development Plan
CoverGo Company
Video
By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo’s
Privacy Notice
and you consent to the processing of your data as part of this application.
Location: Ho Chi Minh City, Vietnam
About Our Client
Our client is a well-established medical technology and healthcare distribution company committed to providing clinically proven, safe, effective, and high-quality products to healthcare professionals.
Since its establishment, the company has focused on introducing advanced medical technologies and skincare solutions to the market while maintaining high standards of quality and customer service.
With a strong presence across multiple countries in the region, our client serves a broad network of clinics, hospitals, and healthcare providers through an extensive distribution network, supported by long-term partnerships and a commitment to innovation.
Job Description
Our client is looking for a Product Manager to manage the execution of the organization's branding and marketing efforts. This includes managing the organization's brand image, digital marketing communications, and promotional campaigns. The Product Manager leverages market research on brand awareness, market trends, and target buyer and seller landscapes to enhance promotion of the organization's product and service offerings.
In addition, the Product Manager collaborates with regional teams to compare geographical trends and share ideas on various promotions and offerings. Analytical and innovative, the Product Manager leverages data analytics to identify key market trends and develops successful digital marketing programs and initiatives.
The Product Manager networks extensively outside of the office to stay in close contact with key industry stakeholders, constantly looking out for new marketing opportunities.
Key Responsibilities
Develop and execute comprehensive
product marketing and brand strategies
to promote the company's portfolio of medical aesthetic products.
Develop and implement integrated marketing plans aligned with overall business and product objectives.
Conduct
market research and competitor analysis
to identify market trends, customer preferences, emerging opportunities, and competitive activity.
Develop target customer profiles and identify opportunities to improve customer engagement and product positioning.
Develop and execute
digital and social media marketing strategies
to increase brand visibility, reach, and engagement across relevant platforms.
Plan and manage marketing campaigns across digital, social media, print, and other relevant channels.
Work closely with Sales and other cross-functional teams to align marketing initiatives with commercial objectives and customer needs.
Support the development and execution of
new product launches, product promotions, and go-to-market initiatives
.
Develop marketing communications and content initiatives that effectively communicate product benefits and value propositions.
Build and maintain strong relationships with
key opinion leaders (KOLs), healthcare professionals, influencers, agencies, and other relevant industry partners
.
Monitor marketing KPIs and campaign performance, analyse relevant data, and recommend improvements to optimize effectiveness and ROI.
Work with external vendors, creative agencies, and other partners to execute marketing initiatives and campaigns.
Identify opportunities to leverage new digital marketing tools, platforms, and technologies to improve marketing effectiveness.
Ensure marketing activities and product communications are aligned with relevant
industry regulations and compliance requirements
.
Requirements
Bachelor's degree in
Marketing, Business Administration, Communications, or a related field
.
Proven experience in
product marketing, brand marketing, or marketing
, preferably within the
medical aesthetics, healthcare, medical devices, skincare, pharmaceutical, or related industries
.
Experience developing and executing integrated marketing campaigns across digital and offline channels.
Strong understanding of
digital and social media marketing
, with hands-on experience managing relevant marketing channels.
Strong analytical skills with the ability to interpret market and campaign data and translate insights into actionable strategies.
Experience in
product launches, go-to-market initiatives, or product promotion
is highly preferred.
Strong communication, presentation, stakeholder management, and interpersonal skills.
Experience working with
KOLs, healthcare professionals, influencers, or industry partners
is an advantage.
Knowledge of regulatory and compliance requirements within the medical aesthetics or healthcare industry is a plus.
Creative and strategic thinker with strong attention to detail and a results-oriented mindset.
Comfortable working in a fast-paced and dynamic environment with the ability to manage multiple priorities and meet deadlines.
Why choose our client?
Supportive workplace culture
Excellent exposure with continuous learning opportunities
Clear paths for career growth and advancement
Задачи:
— Владеть полным циклом продукта Swap от этапа исследования и стратегии до разработки дорожной карты, доставки, запуска, роста и оптимизации с ответственностью за измеримые пользовательские и бизнес-результаты.
— Определять видение продукта, стратегию, дорожную карту, приоритеты, требования, метрики успеха и критерии готовности к запуску.
— Руководить сложными кросс-функциональными инициативами с командами Product Owners, Product Design, QA, Engineering, Marketing, Legal и Sales & Business Development, согласовывая владение, зависимости, планы выхода на рынок и готовность бизнеса.
— Проводить структурированные исследования, изучение клиентов, проверку гипотез и эксперименты перед значительными инженерными инвестициями.
— Создавать обоснованные инвестиционные кейсы, используя продуктовую и блокчейн-аналитику, оценку возможностей, конкурентный бенчмаркинг, анализ затрат и выгод и соответствующие стратегические рамки.
— Использовать AI для ускорения исследований, документации, открытий, приоритизации и экспериментов, создавая повторяемые рабочие процессы и проверяя результаты на точность, релевантность и потенциальные искажения.
— Использовать Dune Analytics и другие платформы продуктовой или блокчейн-аналитики для проверки предположений, определения KPI, измерения результатов и корректировки дорожной карты при изменении данных.
— Отслеживать пользователей, конкурентов, динамику рынка и новые DeFi-протоколы, превращая возможности, риски и угрозы в продуктовые инициативы или эксперименты.
— Руководить продуктовыми решениями по маршрутизации, агрегации, API, интеграциям, источникам ликвидности, производительности, масштабируемости и надежности, балансируя между текущими конкурентными потребностями и долгосрочной эволюцией платформы.
— Коммуницировать направление продукта, инвестиционные рекомендации, компромиссы, риски, производительность и прогресс дорожной карты техническим, нетехническим и исполнительным заинтересованным сторонам.
Требования:
— Опыт управления продуктом не менее 6 лет, включая полное владение сложными техническими продуктами или платформами.
— Понимание Web3, DeFi, блокчейн-продуктов, DEX-агрегации, ликвидности, маршрутизации или смежных финансово-технологических областей.
— Опыт определения и реализации продуктовых стратегий, дорожных карт, требований, метрик успеха и планов запуска для сложной продуктовой области.
— Опыт руководства инициативами в областях продукта, инженерии, дизайна, маркетинга и продаж, умение управлять неоднозначностью и обеспечивать доставку без прямого авторитета.
— Тесное сотрудничество с инженерными командами по API, интеграциям, инфраструктуре, архитектуре систем, масштабируемости и производительности.
— Сильные навыки структурированного исследования, изучения клиентов, экспериментов, проверки гипотез, анализа рынка и конкурентов.
— Опыт создания обоснованных кейсов для значительных продуктовых или инженерных инвестиций и презентации рекомендаций технической, нетехнической и исполнительной аудитории.
— Использование продуктовых, бизнес, технических и on-chain данных, включая Dune Analytics или аналогичные платформы, для принятия решений, измерения результатов и корректировки приоритетов.
— Использование AI в исследованиях, открытии, документации, приоритизации или экспериментах с проверкой результатов и сохранением ответственности за решения.
— Отличные письменные и устные коммуникативные навыки, высокая ответственность, внимание к деталям и ориентация на измеримые результаты.
Плюсы:
— Опыт работы с B2B SaaS, API, платформами для разработчиков или инфраструктурными продуктами.
— Опыт работы с партнерами, интеграциями или командами бизнес-развития.
— Опыт создания дашбордов Dune или проведения продвинутого on-chain анализа.
— Опыт проектирования повторяемых AI-поддерживаемых рабочих процессов управления продуктом.
— Опыт презентации значительных инвестиционных рекомендаций руководству или наличие соответствующих сертификатов в области управления продуктом, agile, аналитики, блокчейна, DeFi, AI или технической архитектуры.
Задачи:
— Развивать и руководить командой инженеров технической поддержки, обеспечивая поддержку корпоративного уровня и обслуживание клиентов и внутренних команд
— Управление персоналом, включая подбор, развитие карьеры и управление эффективностью
— Выявлять закономерности и тенденции в обращениях для комплексного решения проблем
— Управлять ежедневной нагрузкой и бэклогом
— Работать напрямую с клиентами по эскалациям, управлять ожиданиями, внутренней и внешней коммуникацией, быть ресурсом и наставником для инженеров технической поддержки
— Анализировать коренные причины проблем
— Продвигать и управлять необходимыми изменениями в продукте
— Управлять ключевыми показателями эффективности, включая качество, процессы и процедуры
— Руководить наставничеством и обучением команды технической поддержки
— Сотрудничать с инженерным и продуктовым менеджментом для управления критическими ситуациями и инцидентами
— Быть лидером поддержки на дежурстве или контактным лицом по эскалациям в ротации в вечернее и выходные часы
— Представлять интересы клиентов внутри организации для улучшения клиентского опыта
Требования:
— Минимум 3-5 лет опыта управления IT или поддержкой
— Степень бакалавра в области инженерии, компьютерных наук или смежной области
— Значительное понимание внедрения корпоративного программного обеспечения и SaaS технологий
— Опыт использования и внедрения лучших практик AI
— Опыт управления для информирования исполнительных команд
— Экспертные компетенции в управлении эскалированными аккаунтами и успешном разрешении инцидентов и проблем
— Доказанный опыт наставничества других лидеров поддержки
— Отличные навыки логического решения проблем и коммуникации, особенно в условиях срочных и сложных решений
— Способность переводить сложные потребности клиентов в достижимые планы
— Умение привлекать, удерживать и развивать высокоэффективную команду технических инженеров поддержки
— Сильные письменные и устные коммуникативные навыки, умение убеждать и мотивировать
— Способность работать с различными заинтересованными сторонами для внедрения изменений
— Быстрая адаптация к меняющимся приоритетам и генерация инновационных решений в быстром темпе
— Умение анализировать данные и формулировать цели программ
— Страсть к построению разнообразных команд и созданию инклюзивной среды
Условия:
— Гибкий график
— 401k для будущего
— Медицинское, стоматологическое и офтальмологическое страхование для сотрудников и их иждивенцев
— Программа декретного отпуска с опциями оплачиваемой ночной няни и постепенного возвращения к работе
— Льготы по лечению бесплодия и вспомогательным репродуктивным технологиям
— Бонусы за рекомендации сотрудников
— Закуски и напитки в офисе, а также мероприятия
— Программы разнообразия и инклюзии, поддержка групп сотрудников по интересам, включая женскую сеть, латиноамериканское сообщество, афроамериканское сообщество, AAPI, LGBTQIA+, гендерные и инвалидные сообщества, ветеранов и военных.
About Truv: Truv is building the infrastructure layer that powers consumer-permissioned income, employment, identity, and asset verification. They help lenders, fintechs, and financial institutions make faster, more accurate decisions while delivering a seamless consumer experience. As they continue to expand their data network and verification capabilities, they are looking for a Lead Product Manager to own and scale their Data Sources platform—the foundation that powers document ingestion, fraud detection, bank connectivity, and data reliability across Truv products.
What you’ll do:
— Own the execution of the roadmap and execution for the systems that collect, process, and validate consumer financial data.
— Work at the intersection of data infrastructure, machine learning, fraud prevention, and financial data aggregation.
— Build scalable capabilities that improve data coverage, quality, reliability, and trust across Truv's platform.
— Collaborate closely with Engineering, Data Science, Fraud, Operations, Customer Success, and GTM teams to deliver products that impact conversion, customer satisfaction, and operational efficiency.
Who you are:
— Experienced product manager with a track record of delivering data-intensive, scalable platform features.
— Strong collaboration skills across cross-functional teams including Engineering, Data Science, Fraud, Operations, Customer Success, and GTM.
— Deep understanding of data ingestion, processing, validation, quality, and reliability.
— Ability to translate complex data requirements into clear roadmaps and measurable outcomes.
Requirements:
— Proven experience as a product manager for data platforms or data sources with ownership of end-to-end delivery.
— Experience coordinating with data engineering, ML, and fraud risk teams.
— Strong problem-solving skills and data-driven decision making.
— Ability to define success metrics and track progress against them.
— Excellent communication and stakeholder management.
Qualifications:
— Bachelor’s degree in a relevant field; MBA or advanced degree a plus.
— 5+ years of product management experience in data-intensive environments.
— Experience with data ingestion, data quality frameworks, data lineage, and data reliability concepts.
Tech stack:
— Experience with data pipelines, data storage, APIs, and cloud-based data tooling.
— Familiarity with data orchestration, metadata management, and fraud/inventory systems is a plus.
Benefits & perks:
— Competitive compensation, equity, health benefits, and opportunities for professional growth.
— Collaborative, fast-paced environment with a strong focus on impact and product excellence.
We are seeking an experienced technical product manager to design and deliver high-value AI Agent solutions across the Veeva Quality Cloud suite of products. Veeva Quality Cloud accelerates the manufacturing of high-quality products to a greater number of patients. The cloud platform unifies applications, processes and partners across content management, training, Quality Management System (QMS) and QC lab solutions (LIMS). In this role, you will be an expert in the use of AI to design and build AI agents that analyze document content and intelligently extract the information to map & store them as structured data within the Veeva Quality Cloud data model (i.e. ‘Docs to Data’).
Location: Remote: United States
Workplace: Remote
At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure.
Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users.
Our platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development.
We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you.
APPLYING TO RENDER
We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team.
We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed.
Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time.
ABOUT THE ROLE
As an Engineering Manager for Product Engineers, you will lead a group of talented builders creating the core developer experience of the Render platform. This role blends strong technical leadership with product thinking: you’ll partner closely with product managers and designers to translate user needs into high-quality, scalable systems that developers rely on every day. You’ll be responsible for guiding technical direction, developing engineers, and ensuring the team ships meaningful improvements quickly while maintaining the high standards that define Render’s platform. The ideal candidate brings a strong engineering background, a deep sense of ownership, and a passion for building products that developers love.
WHAT YOU'LL DO
- Lead and grow a team of product engineers, supporting their development through mentorship, feedback, and clear technical guidance.
- Drive execution on key product initiatives from ideation through launch, balancing speed with high standards of reliability and quality.
- Partner closely with Product and Design teams to translate customer needs into thoughtful technical solutions and product roadmaps.
- Engage deeply in technical discussions, guiding system design decisions and helping the team navigate architectural tradeoffs.
- Foster a culture of ownership, accountability, and continuous improvement across engineering practices and team processes.
- Help the team break down complex problems into incremental milestones that deliver value quickly while supporting long-term platform evolution.
- Ensure teams maintain a strong understanding of the developer experience and customer impact of the features they build.
- Stakeholder Collaboration: Partner closely with product management, customers, and internal teams to understand needs, align priorities, and ensure delivery of impactful features and solutions.
WHAT WE'RE LOOKING FOR
- 8+ years as an Engineer shipping products and/or features that have downstream impact on the business and product ecosystem
- 2+ years of experience managing people and developing engineers, including hiring, mentorship, and performance management.
- Strong technical background with the ability to engage deeply in system design, architecture, and engineering tradeoffs.
- Product-oriented mindset with experience translating business goals and user needs into engineering roadmaps and shipped features.
- Ability to balance urgency with thoughtful execution, helping teams ship quickly while maintaining high quality.
- Excellent communication and collaboration skills, with the ability to work effectively across engineering, product, and design.
- A strong sense of ownership and accountability for both team outcomes and long-term system health.
NICE-TO-HAVES:
- Experience building products for developer platforms, cloud infrastructure, or DevTools.
- Background working on highly scalable distributed systems or infrastructure platforms.
- Experience improving engineering velocity through tooling, processes, and team practices.
- Experience building products used directly by developers or technical users.
- A track record of successful collaboration with product, marketing, and customer support teams to drive adoption and retention.
If this role excites you but you don’t meet every single requirement, we’d still love to hear from you—your unique experience might be just what we need.
BENEFITS
- 4 weeks of paid vacation.
- 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return.
- Long-term disability, life insurance, and 401K plans.
- 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well.
- Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.
- Monthly cell phone and internet subsidy.
- Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.
- Continuous learning benefits & related support.
This position is generally not eligible for new visa sponsorship. At Render's discretion, the business may sponsor existing visa transfers. Applicants who require sponsorship must receive business authorization.
Render is an equal-opportunity employer. We know that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, product, and community to flourish. We make all employment decisions including hiring, evaluation, termination, promotional, and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We encourage all who are interested to apply. We can't wait to hear from you!
Render — CCPA Applicant Privacy Notice https://drive.google.com/file/d/1wKr9IejoT5McFrs9I2mahQnf6AFwb3z2/view
Render — GDPR Applicant Privacy Notice https://drive.google.com/file/d/1_8jtyXQ1HdRdTdQn9sZ7n-R-zAGBmsFa/view
Location: Remote - US
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Principal Product Manager for the Channels email team.
About the job
Twilio is looking for a Senior Principal, Product Management to deliver our strategic vision for the
Developer Platform
. You will manage foundational services, APIs, and infrastructure, driving the roadmap that empowers internal teams and partners to scale confidently.
You will treat the
platform as a product
, shifting platform engineering from reactive, ad-hoc support into proactive, self-service experiences. Grounded in industry research (DORA, CNCF, Team Topologies, etc..), you will introduce golden paths, a discoverable developer portal, self-service tools, and high-quality documentation to reduce cognitive load and support burdens across Twilio.
Collaborating with product leaders, engineering, architecture, and design, you will define the future of developer experience, tooling, deployment, and operational capabilities, acting as the steward for evangelizing our developer platform capabilities and narrative and driving roadmap prioritization across a scalable cloud platform.
Key Skills
Platform-as-a-Product Expertise:
Proficiency in applying product management methodologies—including user research, roadmapping, and KPI definition—to internal infrastructure.
Architectural & Technical Fluency:
Deep understanding of cloud-native technologies (Kubernetes, microservices, CI/CD) and observability frameworks, enabling credible engagement with engineering leads.
Developer Experience Design:
Proven ability to identify developer friction points and architect solutions like developer portals, golden paths, and documentation-as-code to drive self-service.
Stakeholder Influence & Evangelism:
Capacity to build compelling narratives that align cross-functional teams (Product, Engineering, Security) and drive internal platform adoption.
Performance Analytics:
Experience defining and using success metrics (DORA, adoption, reliability) to advocate for data-driven product strategies.
Responsibilities
In this role, you’ll:
Own the Platform Roadmap:
Define and drive the multi-quarter strategy for foundational services, ensuring the roadmap balances technical debt, scalability, and new feature velocity.
Transition to Self-Service:
Actively shift the platform from reactive, 'ticket-based' support to a scalable, proactive product model by establishing paved roads and service catalogs.
Lead Cross-functional Integration:
Partner with Engineering, Architecture, and Security leads to ensure platform solutions are extensible, compliant, and meet the unique needs of internal developers.
Drive Developer Productivity:
Champion continuous improvements in APIs, SDKs, and sandbox environments to reduce time-to-first-deploy and cognitive load.
Measure and Optimize:
Establish governance frameworks and KPI dashboards to track adoption, support deflection, and reliability, iteratively refining the platform based on usage data and developer feedback.
Customer focus:
Deeply understand customer needs and advocate for customer-centric product & engineering practices, using developer interviews and usage data to translate requests into root causes.
Stakeholder Alignment:
Act as the voice of the Twilio platform across the organization (internal development platform, deployment systems, developer experience and tooling, etc.), ensuring stakeholder needs are well understood and incorporated into the product planning process.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
12+ years of product management experience building large scale cloud services platforms; specifically building cloud native commerce systems for usage-based and metered products at a very large scale
Proven track record of results including establishing ambitious goals, achieving /over-achieving those goals and taking overall responsibility for customer and business outcomes
A track record of driving companies through ground-breaking change with the ability to see the big-picture while also being hands-on in the details
Executive presence with strong communication skills, and ability to communicate business value and product features/benefits and influence at the highest levels to drive change
Data-driven, outcomes oriented and a problem solver
Customer obsessed - passionate about the customer journey and the customer experience
Bachelor's degree from an accredited university, or equivalent experience
Travel:
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.
Location
This role will be remote,
but is not eligible to be hired in The Bay Area or Seattle area
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $233,100.00–$259,000.00
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $246,780.00–$274,200.00
Based in the San Francisco Bay area, California: $274,140.00–$304,600.00
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until 10/5/2026, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Задачи:
— Владеть видением, стратегией и дорожной картой для агентских интерфейсов Webflow: Webflow AI Assistant, MCP, Agent Instructions и AI платформы, обеспечивающей работу этих продуктов.
— Определять направление и вести проекты до реализации совместно с командами инженерии, дизайна и аналитики.
— Координировать работу так, чтобы интерфейсы дополняли друг друга, создавать общие примитивы для поддержки как внутренних, так и сторонних агентов, обеспечивать согласованность команд для выпуска единого продукта.
— Устанавливать стандарты качества для продуктов с нестабильным поведением, определять критерии оценки, защитные механизмы и метрики для поддержания высокого качества.
— Обслуживать одновременно разработчиков и создателей контента, балансируя между инструментами для разработчиков и удобными ассистентами для менее технических пользователей.
— Добиваться согласованности внутри Webflow, представляя агентскую область перед руководством, превращая стратегию в конкретные планы и конструктивно решая межфункциональные разногласия.
— Активно участвовать в разработке, прототипировании и улучшении продукта, включая написание кода и проведение исследований.
— Делать долгосрочные стратегические ставки в быстро меняющейся области AI, отслеживать тенденции и стандарты, повышать скорость и качество выпуска продуктов.
— Повышать уровень мастерства в команде, устанавливать повторно используемые шаблоны и стандарты, наставлять других менеджеров продуктов и партнеров.
Требования:
— Высшее образование или эквивалентный опыт.
— Более 8 лет опыта управления продуктами с глубокими знаниями AI-систем и опытом стратегического управления крупными и неоднозначными продуктами.
— Опыт работы с платформами, API и расширяемостью.
— Практический опыт с LLM-инструментами, AI-агентами, генерацией кода или программируемыми интерфейсами.
— Опыт установления стандартов качества для продуктов с непредсказуемым поведением, включая определение критериев оценки и метрик.
— Умение обслуживать две аудитории одновременно: разработчиков и менее технических пользователей.
— Интерес к полному циклу создания программного обеспечения, включая кодирование, проведение интервью с пользователями, прототипирование и анализ данных.
— Способность вести через влияние, а не через формальный авторитет, взаимодействовать с руководством и продвигать решения.
— Постоянное развитие в области AI для повышения эффективности своей и команды.
Условия:
— Удалённая работа с возможностью проживания в США или Канаде (BC и ON).
— Полная занятость, постоянная позиция.
— Годовая зарплата в диапазоне от $186,700 до $278,000 в зависимости от региона и опыта.
— Участие в бонусной программе компании с выплатами, основанными на финансовых и операционных показателях.
— Акции компании (RSU) для постоянных сотрудников.
— Медицинское, стоматологическое и офтальмологическое страхование с покрытием премий компанией.
— 12 недель оплачиваемого отпуска по уходу за ребёнком для всех родителей и дополнительные 6+ недель для рожающих родителей.
— Гибкий отпуск, оплачиваемые праздники и программа саббатикала.
— Доступ к ресурсам для психического здоровья, терапии и коучинга.
— Пенсионные программы с 100% соответствием взносов работодателя в США.
— Ежемесячные выплаты на рабочие и оздоровительные расходы.
— Программа бонусов WIN для всех постоянных сотрудников.
— Компания придерживается политики равных возможностей и инклюзивности, учитывая разнообразие и не дискриминируя по различным признакам.
Задачи:
— Управление средними и крупными проектами по внедрению технологий и усилению защиты от начала до завершения
— Быть единой точкой ответственности за координацию между кросс-функциональными командами, клиентами и поставщиками на протяжении всего жизненного цикла проекта
— Использовать ServiceNow и другие инструменты управления проектами для создания и поддержки артефактов проекта, дашбордов и отчетов (например, устав проекта, план коммуникаций, журнал рисков и проблем)
— Планировать и проводить внутренние и клиентские встречи
— Решать вопросы и зависимости между несколькими рабочими потоками
— Обеспечивать выполнение проекта и контролировать соблюдение сроков ключевых этапов
— Четко выявлять зависимости, риски или блокирующие факторы и соответствующим образом сообщать или эскалировать их
— Учитывать требования GDPR и другие зависимости, связанные с соблюдением нормативных требований, вовлекая соответствующих юридических и комплаенс-специалистов при необходимости
— Контролировать риски, сроки, бюджет и качество для обеспечения удовлетворенности клиента
— Вносить предложения по улучшению процессов и решениям для внутреннего сотрудничества PMO
Требования:
— Опыт работы от 3 до 8 лет в роли менеджера проектов, ведущего технологические проекты
— Успешный опыт коммуникации и руководства заинтересованными сторонами проекта
— Знания технических аспектов безопасности и концепций восстановления после сбоев
— Опыт работы с инструментами управления проектами, такими как ServiceNow, Excel и PowerPoint
— Высшее образование в области ИТ, управления проектами, бизнеса или смежных дисциплин
— Предпочтительно наличие сертификата CISSP
— Предпочтительно наличие сертификатов PMP и/или Agile
Условия:
— Удаленная работа из Великобритании
— Полная занятость
Location: New York
Workplace: Hybrid
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
The Role
We are seeking an experienced Engineering Lead to join our Inference API team. In this role, you will lead a new team dedicated to helping evolve our Inference APIs to enable a state of the art inference stack. You will help ship enterprise-level features, align on evolving API formats, and help improve specific modalities (audio, OCR, etc).
You’ll work to scale the team as they grow, help prioritize and support work in a fast paced environment, and build a healthy team culture. This is a highly visible role with the opportunity to shape how Mistral’s technology is adopted globally and unlock large business opportunities
What You Will Do
- Remove obstacles and create an environment where your team can focus on building solutions.
- Translate product vision into technical reality, collaborating closely with the Product team.
- Ensure applications are performant, stable, and responsive.
- Uphold high code quality standards through reviews, testing, and automation.
- Own the full software development process, from design to deployment.
- Plan projects, including roadmaps, deadlines, and task allocation.
- Collaborate with stakeholders across Engineering, Product, and Design.
- Support team growth through hiring, onboarding, and mentorship.
What We're Looking For
- Experience building and managing engineering teams.
- Proficiency in Python and at least one web framework (FastAPI, Django, Flask).
- Proficiency in C#, Golang, TypeScript and at least one web framework.
- Experience with large-scale distributed systems.
- Experience working with cross-functional teams, such as Product, Design, and Business.
- Knowledge of databases, caching mechanisms, and messaging systems.
- Strong problem-solving abilities and attention to detail.
- Ownership mindset and ability to ship products end-to-end.
- Excellent communication skills and a low-ego, team-first attitude.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Paris
Workplace: OnSite
ABOUT VOODOO
Founded in 2013, Voodoo is a tech company that creates mobile games and apps with a mission to entertain the world. Gathering 800 employees, 7 billion downloads, and over 200 million active users, Voodoo is the #3 mobile publisher worldwide in terms of downloads after Google and Meta. Our portfolio includes chart-topping games like Mob Control and Block Jam, alongside popular apps such as BeReal and Wizz.
TEAM
Our Growth team helps maximize the potential of each Voodoo product within the ecosystem. The team is split into several job expertise such as user acquisition, ad monetization, video ads, playable ads, and influencer marketers. Being part of the Growth Team at Voodoo requires a lot of operational excellence and creativity in order to constantly adapt ourselves to stay ahead of the rest of the market.
ROLE
- Manage ad monetization strategy across a portfolio of games and demand partners, working directly with studios.
- Design, launch, and analyze A/B tests to optimize monetization efforts, from setup to results and recommendations.
- Work with studios to improve the overall monetization strategy of our games, including IAP, pricing, etc.
- Analyze monetization performance against key metrics (LTV, ARPDAU, eCPM, retention) and turn insights into ship / iterate / kill decisions.
- Drive cross-monetization projects: integrate and scale new ad networks and partner solutions, owning the partner relationship.
- Liaise with internal teams on tech-related topics: SDK integrations, data and dashboarding, automation needs.
PROFILE
- Strong expertise in ad monetization within a top mobile gaming studio.
- Knowledge of an ad mediation platform (such as MAX or LevelPlay) and of an MMP (such as Adjust).
- Fluent English; comfortable communicating with studios and external partners.
- Data-driven and detail-oriented, with strong analytical and organizational skills.
- Advanced Excel / Google Sheets, strong with dashboards and data manipulation.
- Ability to develop proactive and efficient responses to pressing issues and challenges.
- A hacker and creative mindset.
BENEFITS
- Premium healthcare (SideCare) for you and your family 100% borne by Voodoo
- Swile Lunch voucher
- Gymlib (100% borne by Voodoo)
- Wellness activities in our Paris office
- Flexible vacation policy
- Remote days
- Child daycare facilities (Les Petits Chaperons rouges)
Location: Tel Aviv-Yafo, Israel
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
As part of the Supply Chain team, you'll play a key role in optimizing our end-to-end supply chain operations for Wolt Market. You'll work cross-functionally with Operations, Commercial, Logistics, and Technology teams to improve processes, drive operational excellence, and ensure product availability while delivering an outstanding customer experience.
What you'll be doing
As a Supply Chain Manager, you'll be responsible for driving supply chain performance through data-driven decision making, process optimization, and cross-functional collaboration. You'll lead strategic improvement initiatives while ensuring efficient inventory management, supplier performance, and operational excellence across the business.
Day-to-day in this role you'll:
Lead and manage cross-functional supply chain projects from planning through execution.
Identify and drive improvement opportunities in supplier lead times, purchase order confirmations, receiving processes, inventory placement, and cost efficiency.
Monitor key supply chain KPIs, analyze performance against targets, identify gaps, and lead improvement initiatives.
Analyze operational and performance data to identify trends, exceptions, and actionable business insights.
Lead implementation projects and continuously improve supply chain workflows and operational processes.
Collaborate with Wolt Market suppliers to improve product availability, optimize assortment, and reduce waste.
Partner with multiple internal stakeholders across Operations, Commercial, Logistics, and Product teams to deliver business priorities.
Manage supply chain infrastructure and technology, including ERP systems and logistics system integrations.
Our humble expectations
4+ years of experience in Supply Chain, including demand planning, forecasting, inventory management, or supply planning.
Proven experience managing multiple projects simultaneously in a fast-paced environment.
Strong analytical skills with the ability to interpret data and translate insights into operational improvements.
Hands-on approach with excellent problem-solving and decision-making capabilities.
Strong organizational and prioritization skills with the ability to work under pressure.
Experience leading cross-functional initiatives and influencing stakeholders.
Advanced proficiency in Excel and experience working with ERP systems.
Excellent written and verbal communication skills in both Hebrew and English.
Previous experience in retail (food retail is a strong advantage).
Experience working in a global organization is an advantage.
What we offer
If you're excited about solving complex operational challenges, driving meaningful business impact, and working in one of the world's fastest-growing technology companies, we'd love to hear from you.
🚀 Join a fast-growing global company shaping the future of commerce.
📈 Own strategic projects with real business impact and visibility across the organization.
🤝 Collaborate with talented cross-functional teams in a dynamic and international environment.
🌱 Enjoy excellent opportunities for professional development and career growth.
💙 Be part of Wolt's unique culture of ownership, collaboration, and continuous improvement.
Next steps
If this opportunity sounds like the right fit for you, we'd love to receive your application!
Our recruitment process typically includes an initial conversation with Talent Acquisition, followed by interviews with the hiring team, including both technical and behavioral assessments. Throughout the process, you'll have the opportunity to learn more about the role, the team, and what it's like to build the future of commerce at Wolt.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Задачи:
— участие в крупнейшем AI Agentic Hackathon с попыткой установить мировой рекорд Гиннесса
— работа над крупнейшим в Казахстане корпоративным курсом по искусственному интеллекту
— участие в первом в стране GovTech Camp совместно с inDrive
— запуск первых в Казахстане казахскоязычных курсов по Data Engineering, Vibe Coding, Artificial Intelligence
Требования:
— студенты и выпускники
— хороший английский язык
— быстрая реакция, организованность и инициативность
— AI-native user
Условия:
— 4 недели неоплачиваемой стажировки
— по результатам стажировки определится, кто попадет в команду
— прошедшие стажировку попадают на 3-х месячную оплачиваемую стажировку
— далее официальное трудоустройство
Дедлайн подачи: 9 августа
Location: AU: Sydney (45 Clarence St); AU: Melbourne: (260 Burwood Rd)
Workplace: Hybrid
The role & impact
Xero's Global Strategy & Operations (GS&O) team partners closely with decision makers across the company to lead critical strategic and operational initiatives, spanning company strategy, market intelligence, internal transformation and the operating rhythms that turn priorities into action. This role sits at the centre of that work, helping shape where Xero plays and how it wins, while helping leaders translate priorities into action through planning, governance, performance rhythms and cross-functional execution.
You'll work across strategy development, annual planning, OKR setting, executive reporting and Board papers, alongside the delivery of high-priority programmes that need strong structure, pace and alignment. You'll also bring an AI builder mindset to everything you do, shaping AI-enabled ways of working that raise the quality, speed and leverage of the team's output.
The team & how they connect
GS&O partners across every part of Xero, from product and engineering through to finance and people, translating ambitious strategy into clear, executable plans. It's a small, senior team trusted to bring order to ambiguity, working closely with senior leaders to structure problems, build recommendations and keep delivery on track.
Initially, you will focus on
- Contributing to the ongoing definition and evolution of Xero's long-term strategy, including evaluating the changing landscape Xero operates in
- Structuring and solving business problems through rigorous, fact-based, quantitative analysis alongside a range of internal stakeholders
- Developing market intelligence that identifies trends and anticipates shifts to inform strategic decision-making
- Leveraging the latest in AI tools and capabilities to reimagine how works gets done
- Running the operating rhythms that translate priorities into action, including annual planning, OKRs and Board reporting
Where and how you can work
This role is based in Melbourne or Sydney, working in a hybrid model that combines in office collaboration with the flexibility to work from home. Our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best.
Here are some of the things we're looking for
- Experience at a top-tier consulting firm highly preferred; or, comparable experience in strategy, operations, transformation, and/or related roles within a global technology or SaaS environment.
- You bring a strong strategic toolkit: turning ambiguous briefs into sharp, well-structured problems, with a clear view on hypotheses and the data needed to test them
- Analytical rigour comes naturally to you, with the ability to model data, build business cases and independently work through complex information
- Synthesising analysis into a crisp, well-argued recommendation, with explicit and defensible trade-offs, is one of your strengths
- Building and maintaining the processes, governance and operating rhythms that turn priorities into coordinated action is familiar territory for you
- Relationships form quickly for you across all levels, and you drive alignment through structured consultation and consistent follow-through
- Using AI tools to reimagine and improve how work gets done is already part of how you operate, not an afterthought
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Задачи:
— управлять крупными проектами по внедрению решений в области управления данными для корпоративных клиентов из финансового, промышленного, нефтегазового и других секторов.
Требования:
— 5+ лет опыта в IT и от 3 лет в управлении проектами
— опыт в системной интеграции, консалтинге или заказной разработке
— управление сроками, бюджетом, рисками и проектными командами
— опыт внедрения информационных систем и интеграционных проектов
— знание Agile, Scrum/Kanban, PMI или IPMA
— английский Upper-Intermediate+
— опыт работы с крупными международными проектами будет преимуществом
Условия:
— фиксированный оклад + годовой бонус
— ДМС
— обучение
— участие в масштабных IT-проектах.
Location: Riyadh, Saudi Arabia
Muller's Solutions is seeking an experienced Service Delivery Manager to lead and oversee managed IT services across Service Desk, Field Support, and Inventory Management functions. The ideal candidate will ensure high-quality service delivery, drive operational excellence, manage distributed teams, and maintain strong stakeholder relationships while meeting agreed SLAs and KPIs.
Key Responsibilities
Drive SLA and KPI achievement and provide regular service performance reports to senior stakeholders.
Lead and govern Service Desk, Field Support, and Inventory Management teams.
Coordinate managed service delivery across multi-vendor and cross-functional teams.
Manage team scheduling and workforce planning for shift-based operations.
Develop and execute individual development plans for team members.
Ensure effective incident, problem, and escalation management through structured governance.
Identify opportunities to improve service delivery processes and operational efficiency.
Build and maintain strong relationships with internal and external stakeholders.
Communicate effectively with technical teams, business users, and senior management.
Lead operational problem-solving initiatives and drive continuous service improvement.
Requirements
Bachelor's degree in Engineering, Information Technology, Computer Science, or a related field.
ITIL V4 Foundation Certification
(Mandatory).
Proven experience managing
30+ member managed service teams
across multiple locations.
Experience managing
shift-based IT support operations
.
Strong knowledge of
IT Service Management (ITSM)
processes and best practices.
Hands-on experience with
ServiceNow
or similar ITSM platforms.
Expertise supporting endpoint technologies, including:
Laptops and desktops
Mobile devices
Meeting room and collaboration systems
Experience coordinating services across multi-vendor environments.
Strong leadership, people management, and coaching skills.
Excellent stakeholder management and communication skills.
Strong analytical, problem-solving, and decision-making abilities.
Ability to drive operational excellence and continuous improvement initiatives.
Riyadh, Saudi Arabia
УдалённоПротиворечивые условия: Must be based in Canada
Ho Chi Minh City, Vietnam
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
ГибридNew York; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks