Location: Singapore, Singapore
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
The Compliance Analyst conducts day-to-day monitoring, triage, and execution of electronic communications surveillance across email, chat, messaging platforms, and digital communication channels. Working within established procedures and SLAs, this role executes high-volume alert processing, identifies potential risk indicators, and escalates non-standard cases. This role reports to the Director of Anti-Bribery, Corruption & Conduct and supports the team by leveraging AI-assisted tools and ensuring high precision in daily surveillance operations.
What You’ll Be Doing
Operational Surveillance & Risk Detection
Execute Primary Triage: Perform daily review and triage of e-communications alerts across email, chat, text, and messaging channels within target SLA timelines.
Identify Risk Indicators: Apply foundational compliance and regulatory guidelines to detect potential policy breaches, misconduct, or operational risk indicators.
Maintain Audit-Ready Records: Execute precise data entry and case logging to ensure complete, compliant documentation for audit trails.
Case Processing & Escalation
Gather Case Context: Conduct initial background gathering and evidence collection on flagged communications to support case evaluations.
Draft Clear Case Notes: Prepare structured, fact-based summaries outlining key findings for non-standard alerts requiring upper-level review.
Escalate Complex Issues: Promptly escalate ambiguous, high-risk, or complex matters to senior analysts and leadership.
Operational Efficiency, AI & Continuous Improvement
Meet Volume & Quality Targets: Consistently hit daily output targets (KPIs) while maintaining strong precision in case evaluations.
AI Tooling & Automation: Utilize AI-assisted surveillance platforms, prompt engineering, and automated workflow enhancements to streamline alert review and triage quality.
Support Lexicon & Model Tuning: Identify recurring false positives and operational bottlenecks, providing feedback to help refine alert parameters and
ML
/AI model accuracy
Drive Process Enhancement: Bring strong intellectual curiosity and a proactive mindset to continuously challenge existing surveillance workflows, proposing innovative ways to improve operational efficiency.
Expand Domain Knowledge: Actively participate in ongoing training to build technical expertise across crypto regulations, market conduct rules, and emerging compliance technologies.
What We Look For In You
Mandarin Language Proficiency: Fluent in Mandarin (written and spoken) to support regional, cross-border, and multi-lingual e-communications surveillance across global team channels.
AI & Technical Aptitude: Hands-on experience working with AI-driven compliance tools, large language models (LLMs), or automated workflow tools to enhance daily analytical tasks.
Mindset & Drive: Strong curiosity and an inherent drive to continuously refine processes, automate repetitive tasks, and elevate overall team performance.
Analytical Skills: Strong attention to detail with the ability to synthesize unstructured text data, spot nuances, and present concise findings.
Education / Experience: BA/BS in Finance, Law, Business Administration, or a related field (or equivalent practical experience).
Nice to Haves
Prior exposure to specialized e-communications surveillance software (e.g., Smarsh, Behavox, Relativity) or lexicon/keyword monitoring tools.
Understanding of
market abuse
indicators, insider trading, or conduct risk concepts within financial services or digital assets.
Background in crypto, digital assets, Web3, or multi-lingual operational support.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
OKX Statement:
OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: New York, New York; San Francisco, California
Workplace: Hybrid
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
Truly unique opportunity to shape and scale self-optimizing paid marketing systems for Growth. This role exists to turn our performance marketing experimentation program from a prototype into the operating system. The opportunity calls for deep paid-growth expertise and a strong grasp of how channel mechanics, audiences, creative, measurement, experimentation, and automation fit together. You’ll set the strategy and operating model, and guide the agentic infrastructure that brings it to life. You’ll partner with BizOps, Strat Fin, Growth, Ecosystems, and Marketing across Meta, LinkedIn, Google, and ChatGPT, interpreting always-on geo, cohort, creative, and spend signals in context.
This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE:
- By day 90:
- Map how geo, audience, creative, spend, measurement, experimentation, and platform constraints interact; establish an operating model that turns those signals into hypotheses, tests, and clear kill/scale decisions, with agents supporting execution.
- Build a deep understanding of onboarding and activation, and how paid acquisition connects to downstream user quality; partner with Growth PM and Ecosystems PM on meaningful improvements.
- Establish how AI and agents can strengthen the end-to-end decision system—from analysis and hypothesis generation to creative and audience development, experiment QA, and reusable workflows—improving decision quality, not only execution speed.
- By the end of year one:
- Graduate the program from managing the experimental budget to managing the majority of paid spend, while maintaining efficiency and Notion’s quality bar for ad creative.
- Establish stronger measurement and a clear, connected view of which experiments move which metrics, why they work, and how results vary by user cohort; use that understanding to shape more personalized experiences.
- Turn the system into a repeatable model for Demand Generation, raising the standard for experimentation, measurement, and agentic marketing infrastructure across the organization.
SKILLS YOU'LL NEED TO BRING:
- Strong systems fluency across APIs, automation pipelines, and agentic systems. You can see how platform integrations, data, measurement, workflows, and constraints fit together; shape sound architecture and tradeoffs; and partner credibly with technical teams to make the system reliable.
- Deep paid-growth subject matter expertise across platforms such as Meta, LinkedIn, and Google. You understand how channel mechanics, budgets, audiences, creative, and performance interact, and can connect those dynamics to real marketing outcomes.
- Expert measurement and performance-analysis judgment: you can interpret geo, cohort, creative, and spend signals in context, identify meaningful patterns, understand what is driving them, and make clear kill/scale decisions.
- Strong product and systems judgment across technical and marketing domains, with the ability to connect the parts into a coherent strategy and translate an ambiguous frontier into a system with a high quality bar.
- High-agency cross-functional ownership: you can work across BizOps, Strat Fin, Growth, Ecosystems, and Marketing to align decisions and deliver the full loop from strategy through operating model and infrastructure to outcomes.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated base salary range for this role is $191,000 - $225,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550?pvs=74 and NYLL 144 https://notion.notion.site/Ashby-AI-Bias-Audit-2b0efdeead05803bbbfae159ec86c528.
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: Remote; Japan (Remote); Slovakia (Remote); Spain (Remote); Czechia (Remote); Switzerland (Remote); Estonia (Remote); Singapore (Remote); Slovenia (Remote); Mexico (Remote); Portugal (Remote); USA (Remote); Israel (Remote); Kyrgyzstan (Remote); Bulgaria (Remote); Austria (Remote); Iceland (Remote); Croatia (Remote); Hungary (Remote); Ireland (Remote); Canada (Remote); South Africa (Remote); Brazil (Remote); Greece (Remote); Mauritius (Remote); UK (Remote); Romania (Remote); Cyprus (Remote); Malta (Remote); Latvia (Remote); Argentina (Remote); Bosnia and Herzegovina (Remote); Poland (Remote); Uruguay (Remote)
Workplace: Remote
WHO WE ARE
Hi, we're DuckDuckGo, the online protection company and remote-first team of 400+ on a mission to raise the standard of trust online. Founded in 2008 and profitable since 2014, our annual revenue is in the hundreds of millions USD and millions use our browser on Mac https://spreadprivacy.com/introducing-duckduckgo-for-mac/, Windows https://spreadprivacy.com/windows-browser-open-beta/, iOS https://spreadprivacy.com/duckduckgo-privacy-browser-ios14/, and Android https://spreadprivacy.com/introducing-app-tracking-protection/, our search engine https://duckduckgo.com/, and the DuckDuckGo subscription https://duckduckgo.com/pro. We also offer private, useful, and optional AI, including Duck.ai https://duck.ai/, which lets you chat privately with ChatGPT, Claude, and other AIs, all in one place.
Our culture https://duckduckgo.com/how-we-work of trust, inclusivity, and empowered project management underpins everything we do, where each team member takes full ownership of their projects, from scoping and execution to postmortem. If you're seeking end-to-end ownership of your work, you've come to the right place!
YOUR TEAM AND ROLE
Working on the Marketing and Communications Functional Team, you'll help shape how millions of people hear about DuckDuckGo, lead projects, and own key ongoing work.
As a Social Media And Communications Manager, you'll write social media copy, manage social media mentions and communities, coordinate proactive announcements, manage incoming press requests, regularly report out and keep track of key performance metrics and work on related projects. You'll be the directly responsible individual (DRI) on your own projects from scoping through postmortem, collaborating closely with product, design, legal, support, and leadership.
Example projects include:
- Announcing DuckDuckGo products and features, across press, social, and community channels.
- Running a multi-week social campaign to raise awareness of a product area, from measuring the baseline and planning content through weekly reporting and recommendations.
ABOUT YOU
- 6+ years in communications, including PR and social media, ideally in tech.
- Excellent writing skills, with the ability to explain products clearly, without jargon.
- Hands-on social media experience, including content development and community management on X, Facebook, Reddit, LinkedIn, Instagram, TikTok, Threads, and Bluesky.
- Media relations experience, including pitching journalists, handling inquiries, and building press relationships.
- Experience measuring social media and earned media reach, engagement, sentiment, and campaign impact and turning results into insightful reports.
- Fluency in online culture, with strong judgment about when to join a conversation and when not to.
- Ability to run multiple campaigns, content calendars, and approval cycles with cross-functional team members at once.
- Proven ability to manage projects from kickoff through delivery.
COMPENSATION
This role is paid on a regional pay scale, in local currency, and stock options:
- United States: $129,000 USD annually
- United Kingdom: £97,300 GBP annually
- Canada: C$183,200 CAD annually
- Europe/Rest of World: €113,750 EUR annually
In Spain, pay is expected to transition to the EUR scale on January 1, 2027, and in other Europe/Rest of World countries on February 1, 2027.
Eligibility for company-sponsored health benefits is limited to team members based in the United States. This program does not extend to team members located in other countries, such as Canada or the UK.
Our Team Member Support Guide https://duckduckgo.com/assets/hiring/team_support_guide.pdf explains how we prioritize your wellbeing including paid parental leave, office setup, and co-working allowances.
HIRING PROCESS
Hiring works best when it's a two-way street. Learn how we help you get to know DuckDuckGo, envision your future role here, and find out more about how we hire https://duckduckgo.com/how-we-hire.
DIVERSITY, EQUITY AND INCLUSION
DuckDuckGo provides equal work opportunities to all team members and applicants, and it prohibits discrimination and harassment of any type on the basis of race, color, ethnicity, caste, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by our policies or federal, state, or local laws.
We want to ensure that our hiring process is accessible. If you need reasonable accommodation for any part of the application process because of a medical condition or disability, please send an email to careers@duckduckgo.com to let us know the nature of your request.
PLEASE NOTE THAT:
- You’ll be required to attend meetings on camera via video conferencing.
- Expect to travel at least two times a year: once for our all-hands meetup and again for a team retreat (each around 4-5 days). While extenuating circumstances may impact attendance, everyone is strongly encouraged to attend.
- While we offer a flexible work arrangement with no core hours, expect an average full-time commitment of 40 hours per week.
- A successful candidate must pass a background check as a condition of joining the team.
- By applying for this role, you confirm that all information submitted is accurate and complete. You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer, revocation of any existing offer, or other adverse action, up to and including termination after the start of your commencement of work.
Disclosure Statement: Use of AI in Hiring Process
As part of our commitment to enhancing our recruitment process, we utilize artificial intelligence (AI) technology to assist in reviewing and summarizing job applications and test projects, including those tools integrated into our recruitment vendor platforms. We use AI to flag potentially fraudulent applications, analyze and summarize applicants’ experience, interviews, and project performance, and help streamline our selection process.
Key Principles:
- Data Privacy: All information provided in your application will be handled in accordance with our Recruiting Privacy Policy https://duckduckgo.com/static-assets/files/pages/careers/DuckDuckGo-Recruiting-Privacy-Policy-effective-September-30-2025.pdf. We ensure that your personal information is protected and used solely for recruitment purposes.
- Human Oversight and Accountability: The AI technology is designed to support our hiring team by providing insights and summaries of applications and evaluations of test projects against scoring rubrics. All final evaluations and hiring decisions, however, will be made by our hiring team, who will consider the AI's input alongside other factors.
- Transparency: We believe in transparency regarding our hiring practices. If you have any questions about how AI is used in our recruitment process, please feel free to reach out to us.
By submitting your application, you acknowledge and consent to the use of AI technology in our review process. If you would like to request an alternative selection process, please contact us as at careers@duckduckgo.com. Thank you for your interest in joining DuckDuckGo!
Location: Remote - Australia
About Vercel:
Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
About the Role:
Vercel is looking for a Customer Support Engineer to assist our customers with technical problems and questions when using Vercel products and services. Customer Support Engineer responsibilities include resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Vercel customers get the most out of the platform.
To be successful in this role, you must be an excellent communicator who’s able to earn our customers’ trust and understand technical problems quickly. You will also ideally have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve root causes. In addition to this, you will be comfortable with evening, weekend, and on-call work based on a rota system.
Ultimately, you will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience.
What You Will Do:
Handle cases for all Vercel customers.
Handle customer issues outside of regular case channels.
Work with the community to provide advice and assistance.
Develop and improve internal tools alongside engineering.
Complete engineering work on a regular basis.
Specialize in a specific product area and owning that within the team.
Improve internal documentation, processes, and policies.
Assist Customer Success Managers with Enterprise requests.
About You:
Frontend development experience, ideally with React and Next.js.
A firm understanding of cloud technologies and serverless computing.
A desire to engineer solutions for problems to resolve root causes.
Exceptional communication skills, both written and oral.
Comfortable working with a fully remote, globally distributed team.
Availability to work within a weekend and on-call rota.
A passion to deliver a customer experience second to none.
Bonus if You:
Have experience working with backend development, especially Node.js.
Are open to a higher-compensated Saturday-Tuesday schedule
Have experience with CDNs and setting up cloud infrastructure.
Work with monorepos or custom CI/CD pipelines.
Understand DNS well and can explain this clearly to others.
Are experienced with incident management and procedural communication.
Use your experience to mentor other members of the team.
Benefits & Perks:
Competitive compensation and stock options.
Inclusive Healthcare Package (US only).
Flexible working style - 100% remote, with teammates located throughout the globe.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Unlimited PTO - 4 weeks recommended per year. Take time when you need it.
Generous Gear Credit.
Disclosures:
Privacy:
Please review our
Job Applicant Privacy Policy
for more information on how we handle your data.
Equal Opportunity:
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Location: Canada (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a remote opportunity for candidates located in Canada and US.
The Opportunity:
The Grafana Search & Storage squad is developing Grafana’s next-generation storage layer. As a key component of our App Platform, Unified Storage enables developers to build innovative applications using a Kubernetes-inspired Operator pattern to interact with data directly.
In addition to operating Unified Storage at scale within Grafana Cloud, our team manages two essential features for discovery and organization: Search, the unified engine for finding and querying all Grafana data, and Folders, for hierarchical content management.
What You’ll Be Doing:
Take an active role in influencing our roadmap and your own career objectives
Work with your team to deliver new features, then use the results to iterate and improve.
Drive projects from initial ideation all the way to operations once it is in the hands of customers
Embrace our open-source culture and contribute to other projects that may not directly fall within your team’s scope
Design, build, operate, and maintain critical systems, owning the reliability, performance, and
availability
Be a part of your team’s on-call rotations and take ownership of the services you’re running
Mentor and support other team members, participate in design discussions and collaborate with the team
Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system
As we are remote-first and our engineering organization is largely remote, we provide guidance and meet regularly using video calls, so an independent attitude and good communication skills are a must.
What Makes You a Great Fit:
You are a motivated self starter with a bias towards action
You are customer focused
We build everything with our users in mind.
You have a passion for creating intuitive products that fit customers’ needs
Pragmatism: You are able to take on complex challenges and break them down to achieve short feedback loops: to analyze, design, and build modular solutions, deliver MVPs, gather data and feedback and then progress iteratively
Collaboration and communication: The smallest unit we have is a team. You’ll be working with your teammates in a fully remote setup. Good communication skills are a must
Solid experience with Go, Rust, Python, or other similar programming languages
Demonstrated knowledge of and experience working with large distributed systems
Experience with delivering projects from gathering requirements, brainstorming ideas all the way to shipping a product to the customer’s hands in a self-driven way
Experience with developing software that runs in the Cloud o r experience with systems engineering
Experience writing clean, robust, and performant software that is easily maintained by others
We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google.
Bonus Points For:
Have been a user of Grafana and Prometheus in operational roles (including on-call for your team at a previous employer or just using these tools on hobby/homelab projects)
Familiarity with being on-call and performing operations/SRE tasks or with the concept of infrastructure as code
In Canada, the OTE (On-Target Earnings)/Base compensation range for this role is CAD $164,490 - $197,389. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: United States (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a remote opportunity for candidates located in Canada and US.
The Opportunity:
The Grafana Search & Storage squad is developing Grafana’s next-generation storage layer. As a key component of our App Platform, Unified Storage enables developers to build innovative applications using a Kubernetes-inspired Operator pattern to interact with data directly.
In addition to operating Unified Storage at scale within Grafana Cloud, our team manages two essential features for discovery and organization: Search, the unified engine for finding and querying all Grafana data, and Folders, for hierarchical content management.
What You’ll Be Doing:
Take an active role in influencing our roadmap and your own career objectives
Work with your team to deliver new features, then use the results to iterate and improve.
Drive projects from initial ideation all the way to operations once it is in the hands of customers
Embrace our open-source culture and contribute to other projects that may not directly fall within your team’s scope
Design, build, operate, and maintain critical systems, owning the reliability, performance, and
availability
Be a part of your team’s on-call rotations and take ownership of the services you’re running
Mentor and support other team members, participate in design discussions and collaborate with the team
Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system
As we are remote-first and our engineering organization is largely remote, we provide guidance and meet regularly using video calls, so an independent attitude and good communication skills are a must.
What Makes You a Great Fit:
You are a motivated self starter with a bias towards action
You are customer focused
We build everything with our users in mind.
You have a passion for creating intuitive products that fit customers’ needs
Pragmatism: You are able to take on complex challenges and break them down to achieve short feedback loops: to analyze, design, and build modular solutions, deliver MVPs, gather data and feedback and then progress iteratively
Collaboration and communication: The smallest unit we have is a team. You’ll be working with your teammates in a fully remote setup. Good communication skills are a must
Solid experience with Go, Rust, Python, or other similar programming languages
Demonstrated knowledge of and experience working with large distributed systems
Experience with delivering projects from gathering requirements, brainstorming ideas all the way to shipping a product to the customer’s hands in a self-driven way
Experience with developing software that runs in the Cloud o r experience with systems engineering
Experience writing clean, robust, and performant software that is easily maintained by others
We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google.
Bonus Points For:
Have been a user of Grafana and Prometheus in operational roles (including on-call for your team at a previous employer or just using these tools on hobby/homelab projects)
Familiarity with being on-call and performing operations/SRE tasks or with the concept of infrastructure as code
In US, the OTE (On-Target Earnings)/Base compensation range for this role is USD $154,445 - $185,334. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
About the Company
Prismaplay https://prismaplay.com/ is an international B2B iGaming platform provider offering technology solutions for the gaming industry. Our product portfolio includes sportsbook, casino, CRM, payment, bonus management, and back-office solutions, supporting operators and business partners in developing and managing their gaming operations.
We are looking for a creative, proactive, and results-driven SMM Manager to strengthen Prismaplay’s digital presence, increase brand awareness, and build meaningful engagement with our professional audience. The ideal candidate combines strong content creation skills with an understanding of B2B marketing, digital communication, and the iGaming industry. We value someone who goes beyond executing a content calendar, takes ownership of social media communications, and turns business and product insights into engaging content.
Key Responsibilities:
— Develop and implement B2B SMM strategy aligned with brand positioning, business objectives, and target audiences.
— Manage and grow the company’s social media channels, particularly LinkedIn and other relevant B2B platforms.
— Build and maintain a content calendar, ensuring consistent publishing and a unified brand voice.
— Create content on the iGaming platform, product solutions, industry expertise, partnerships, and business achievements.
— Write engaging English-language copy for social media posts, announcements, campaigns, and digital communications.
— Develop creative concepts, recurring formats, and visual storytelling ideas; brief designers and coordinate content production.
— Support communications around international iGaming conferences, exhibitions, product launches, and company events.
— Monitor iGaming trends, competitor activity, and relevant developments across digital communications.
— Work with sales, business development, product, and marketing teams to translate business priorities into social content.
— Analyse performance, report on key metrics, and continuously optimise content and audience engagement.
Requirements:
— At least 2 years of hands-on experience in SMM, preferably in iGaming, B2B technology, fintech, or digital industries.
— Experience independently managing corporate social media accounts and developing content strategies.
— Strong English copywriting and storytelling skills, including the ability to explain complex technology clearly.
— Excellent written English (C1+).
— Understanding of B2B audiences, brand positioning, and social media engagement.
— Experience managing content calendars, briefing designers, and working with visual assets.
— Familiarity with social media analytics and performance measurement.
— Creativity, attention to detail, strong organization, and the ability to take ownership of projects.
Would be a plus:
— Experience with B2B iGaming providers, sportsbook, casino, or gaming technology solutions.
— Experience developing LinkedIn communications for international technology brands.
— Understanding of operators, affiliates, and technology partners in the iGaming ecosystem.
— Experience covering industry conferences and international exhibitions.
— Working knowledge of Canva, Figma, CapCut, and AI-assisted content tools.
— A portfolio featuring relevant posts, campaigns, creative concepts, and measurable results.
What we offer:
— Competitive compensation package.
— Opportunity to work in the international iGaming industry with a professional and supportive team.
— Fully remote working format.
— Flexible schedule.
— Opportunity to shape PrismaPlay’s brand communications and bring creative ideas to life.
Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
As part of 1Password’s Strategic Operations team, you’ll lead cross-functional initiatives that turn complex business priorities into clear plans, coordinated execution, and measurable results. You’ll work with senior leaders and teams across the company to advance priorities such as international expansion, high-priority customer programs, corporate crisis management, and planning. By helping the organization execute with greater clarity and consistency, you’ll contribute to 1Password’s mission of making security simpler and more accessible. Reporting into the Director, Strategic Operations, this role is remote in the United States or Canada.
How we’re using AI today
On the Strategic Operations team, we’re using AI to cut through complexity, stay aligned, and move quickly. AI supports how we manage and execute programs by bringing together signals from across the business and turning them into decision-ready summaries, project plans, and executive briefs. We expect every team member to build at least one AI-powered workflow, and we’re committed to growing together through shared best practices, regular learning sessions, and team resources as we scale and collaborate across 1Password.
This is a remote opportunity within Canada and the US.
What we're looking for:
• 7–9+ years of experience in strategic operations, business operations, program management, or a related field, with a track record of delivering complex initiatives.
• Experience leading cross-functional programs and influencing senior or executive stakeholders without direct authority.
• Strong ability to translate broad objectives into practical plans, roadmaps, decisions, and measurable outcomes.
• Sound judgment and confidence working through ambiguity, resolving dependencies, and constructively challenging assumptions when needed.
• Strong analytical, communication, and presentation skills, including the ability to turn data into clear recommendations and concise status updates.
• Experience managing multiple stakeholders and priorities while maintaining accountability from planning through delivery.
• Experience in Software as a Service (SaaS), cybersecurity, technology, product operations, or a similarly fast-moving environment, along with experience using Artificial Intelligence (AI) tools or workflow automation to improve operational efficiency.
What you can expect:
• Build and manage programs that improve service and outcomes for high-priority customer accounts.
• Support company planning, Quarterly Business Reviews (QBRs), objective tracking, and other operating rhythms that help leaders make informed decisions.
• Create clear roadmaps, status reports, risk assessments, and recommendations that improve visibility and accelerate decision-making.
• Bring teams together to resolve blockers, align priorities, manage change, and deliver shared outcomes.
• Use modern tools, including AI-assisted analysis and workflow automation, to generate insights, identify risks and dependencies, and scale program execution.
USA-based roles only: The annual base salary for this role is between $171,000 USD and $248,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $147,000 CAD and $213,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Canada; United States
Workplace: Remote
ABOUT DOCKER
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.
We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
_______________________________________________________________________
ABOUT THE ROLE
We are seeking an experienced Sales Operations Manager to join our Sales Operations team. You will be the Sales Ops lead for our Solutions Engineering (SE) and Solutions Architect (SA) organization, as your primary stakeholders. You will own how SE & SA work shows up in our sales process, systems, data, and planning. That includes engagement on opportunities, capacity and coverage, POC/POV tracking, quotas and technical-stage reporting. You will also support the broader sales org by keeping pipeline, forecast, and territory processes consistent. You will work closely with Business Systems and Reporting Analytics teams.
An ideal candidate is a start-up builder who has experience in working with Solutions Engineer and/or Solutions Architect teams, and has worked closely with tools like Opine and Gong. This role reports to the Sr. Director, Sales Operations.
IN THIS ROLE, YOU WILL
- Support the leadership team covering the Solutions Engineering and Solutions Architect teams to ensure they have the necessary tools, processes and data to achieve business objectives
- Act as the Sales Operations partner to leadership, turning priorities into operating plans, process changes, and systems requirements
- Be the primary stakeholder for key GTM systems such as Opine and gain a deep knowledge of these systems to assist with implementation of automation, process improvements and new initiatives
- Own SE & SA related reporting and KPIs, such as coverage and ratios, engagement on pipeline, technical win rate, POC/POV conversion and cycle time, and influenced pipeline and bookings
- Design and run sales processes that involve SEs & SAs, including opportunity intake, team assignment and capacity-based routing, POC/POV tracking, and handoff to TAM
- Maintain data quality in Salesforce, including technical-stage fields, SE Owner, Opportunity Team assignment, and technical win/loss reasons
- Partner with Business Systems to scope, prioritize, and test Salesforce and GTM tool changes that affect SEs (Salesforce, Gong, Opine), and drive adoption
- Support SE & SA capacity, headcount, and coverage modeling, and align coverage to territory (ETM) design and the fiscal year planning cycle
- Support quota, territory, and compensation-related processes as they apply to SE & SA roles
- Collaborate with SE leadership and Enablement on onboarding, ramp tracking, and playbook rollout
- Partner with Marketing Ops, Customer Support Ops, Finance, and Business Systems on cross-functional programs that touch the SE & SA workflow
- Lead projects from conception to release, including project plans, business requirement documents, and change management
- Identify process improvements and automation opportunities, including AI-driven workflows, that reduce manual work for SEs, SAs and sellers
- Provide inputs (technical risk, POC status, SE engagement) to pipeline inspection and forecast calls, and support forecast hygiene across the sales org
REQUIREMENTS
- 4+ years of experience in Sales Operations, Revenue Operations, or a related GTM operations function
- Experience working for a high growth software/SaaS company
- Experience as the Sales Ops partner to a Sales Engineering, Solutions Architect, or pre-sales organization
- Strong Salesforce knowledge (reports, dashboards, opportunity management, writing requirements for admins and developers); Gong, Opine, and similar preferred
- Track record building KPI frameworks, dashboards, and forecasting inputs for distributed, multi-region teams
- Experience defining and documenting scalable processes, such as capacity planning, POC workflows, and cross-team handoffs
- Knowledgeable in managing projects, including writing project plans, business requirement documents, and business summaries
- Ability to influence stakeholders across Sales, SE, Product, Finance, and Business Systems without direct authority
- Exceptional communication and interpersonal skills; comfortable with technical audiences
- Able to work autonomously, with a constant focus on building for the future
WHAT TO EXPECT IN THE FIRST 30 DAYS
- You will be welcomed with onboarding experiences that includes equipment setup, a swag package, and a collaborative training program
- Meet SE and SA leadership and partners across Sales Ops, Business Systems, Analytics, and CS
- Learn the engagement workflow, the Salesforce data model, and the daily tools
- Review existing metrics, reports, and open requests to find gaps and quick wins
WHAT TO EXPECT IN THE FIRST 60 DAYS
- Begin taking on projects and working with cross-functional teams to scope and build
- Become the key stakeholder for SE-related tools and start scoping refinements
- Build documentation for new and existing SE processes
- Start implementing improvements to data integrity and accuracy
WHAT TO EXPECT IN THE FIRST 90 DAYS
- Establish KPI definitions and a recurring reporting cadence with leadership
- Have full ownership of key SE and SA related projects and processes (intake, routing, POC/POV, handoffs)
- Build scalable and repeatable processes for the Sales & GTM org
Docker does not offer visa sponsorship for this role.
______________________________________________________________________
Compensation & Equity
United States: $108.5K – $155K + equity
Canada: CA$150.5K - CA$215K + equity
______________________________________________________________________
POSTING INFORMATION
- Open vacancy: This posting is for an existing open role.
- AI in hiring: Docker may use AI-assisted tools during our recruiting process.
- Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent.
______________________________________________________________________
PERKS & BENEFITS
- Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
- Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
- Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
- Home office support – Set up your workspace for comfort and success.
- Technology stipend – Equivalent to US$100 net per month to help support your work.
- Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
- Parental leave – 16 weeks of paid parental leave after six months of employment.
- Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
- Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
- Docker swag – Because representing the whale never gets old.
Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community.
#LI-REMOTE
Location: Romania; Malta; Czech Republic
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
You will play a key role in delivering a world class, 6 star experience to new clients during their early journey with Kraken. As part of a high performing, round the clock team renowned for its commitment to client care and industry leading security, you'll ensure every client feels supported from day one, and that any barriers to their success are proactively removed.
This role offers a fixed term contract, for the duration of 6 months.
THE OPPORTUNITY
- Manage client onboarding and verification, including KYC document review and validation, as well as funding and general inquiries via email and live chat
- Guide existing clients through document resubmission and re-verification during remediation initiatives
- Identify and escalate potential risks or suspicious documentation to the appropriate teams
- Address client questions on application status, account upgrades, and verification requirements with clear, timely communication
- Assist clients with fiat funding and withdrawals, ensuring smooth, compliant transactions
- Communicate relevant marketing initiatives and regional promotions in line with Kraken's guidelines
- Maintain accurate client information and adhere to AML/CTF policies and QA/Risk Management frameworks
- Collaborate cross-functionally, using client and operational feedback to continuously improve onboarding and support workflows
WHAT YOU BRING
- 2+ years of experience in a customer service or business support role where you have proven to be a pro at delivering a 5 star experience. This can be within retail, hospitality, or a customer service center
- You must be willing to work shifts on a 24/7 rotating schedule, including evenings and weekends
- Strong knowledge of and passion for cryptocurrency and the digital asset industry
- Understanding of CSAT drivers, dissatisfaction factors, and NPS metrics
- Quick to grasp new concepts, systems, and process changes, and skilled at explaining complex procedures clearly to clients and internal stakeholders
- Exceptional attention to detail, with strong workflow accuracy and process adherence
- Highly organized, with excellent time management across multiple priorities in a fast paced environment
- Strong interpersonal skills and a deep commitment to data privacy and compliance
- This is a fully remote role requiring English fluency.
NICE TO HAVES
- Experience working on AML (Anti Money Laundering) or KYC (Know Your Customer) processes, such as document verification, risk assessment, or compliance monitoring
- Experience with CRM software such as ZenDesk or Salesforce
- Global Shared Services experience strongly preferred
- Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean.
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on Twitter https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
Location: Pakistan
Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.
At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.
LEAP Program Description
Global Solutions Ventures (GSV) – a joint-venture partnership between ZemiTek, LLC and Dexis Consulting Group – is implementing the Long-term Exceptional Technical Assistance Project (LEAP Global), a mechanism originally used by USAID to battle against infectious diseases such as malaria, HIV/AIDS, tuberculosis, neglected tropical diseases, and pandemic influenza. As of July 1, 2025, LEAP Global transitioned to the U.S. Department of State (DOS). This initiative aims to address the complex human resource challenges faced by national infectious disease programs in the USA-supported countries.
The intervention of this project is to hire and embed technical expert advisors and subject matter experts within government entities. By directly embedding the technical expertise within the national programs, LEAP provides long-term, sustainable lifesaving support to empower host governments to lead and manage key aspects of their infectious disease portfolios and improve coordination between the U.S. Government and the host country.
About the Position
Oversight is a key function of the Country Coordinating Mechanism (CCM), focusing on the essential financial, programmatic and management aspects of the grant portfolio. The Global Fund supported interventions contribute to the broader national health response via an enhanced use of strategic information and a risk management approach.
The CCM Secretariat, through the Oversight Officer, plays a key support role for this function, which ranges from coordination with the CCM’s Oversight Committee to information on the programmatic achievements of the Principal Recipients, synthesis and analyze their inputs and outputs, plans for the Oversight Committee visits to the Provinces and to monitoring the status of programmatic / technical achievements of the Principal Recipients in the field.
The CCM’s Oversight Officer is a part of the CCM Secretariat and is directly supporting the implementation of Oversight activities for the CCM. The position was created in CCM Secretariat during 2022 after its critical importance is noted in the CCM’s overall functionality and improve effectivity. The Officer will support the CCM Secretariat in carrying out life-saving humanitarian assistance (LHA) service delivery in full alignment with the new Presidential Executive Order (EO) directives.
Objectives
The objectives of CCM’s “Oversight Officer” in CCM Secretariat include:
Facilitate and support analytical data-driven discussions and decision making.
Provide CCM support for 1) Oversight Planning, 2) Implementation Review, and 3) Report Formulation.
Ensure managing all the knowledge products including funding requests, agreements and budget along with management letters as these are needed for oversight review.
Ensure follow up on actions taken by Principal Recipients on the recommendations of Oversight Committee.
Coordinate with the Oversight Committee members Organizations, including USSD, FCDO, WHO, UNAIDS, HSA, PLWHIV and others.
Responsibilities
Based in Islamabad, this position will involve working with dedicated group of people at CCM Secretariat and with diverse stakeholders including public sector, UN Partners, technical agencies, donor agencies, communities, KPs and Civil Society. The incumbent is expected to accomplish the tasks including but not limited to following:
Operational Area 1: Facilitate and support analytical data-driven discussions and Decisions
Prepares brief on all three diseases (TB, HIV, Malaria) with progress, gaps, challenges, best practices and activities for next quarter. Also prepares a note on actions taken by the Principal Recipients on recommendations of the Oversight Committee.
Synthesize and analyze relevant information from different sources to support data-driven discussions of the CCM and its committees.
Analyze data and triangulate with site visit reports to identify critical implementation and risk mitigation challenges of Principal Recipients.
Summarize critical grant implementation issues and present them to the Oversight Committee using the available formats / tools.
Ensure that all key processes are driven by strategic information drawn from in-country sources and Global Fund-specific-supported interventions.
Work with the Global Fund Country Team, Principal Recipients, and the Oversight Committee to hold and maintain ongoing data-driven dialogue for grant performance purposes. The data-driven dialogue includes the identification and analysis of key financial, programmatic, management and risk-related issues / information contained in Principal Recipients reporting tools and / or available oversight tools. An important aspect of analysis is the assessment of consistency of financial and programmatic data as well as the potential effect of identified risks on grant performance and on national program performance.
Support the CCM, through the Oversight Committee, to actively oversee and manage risks, by ensuring that they are adequately identified and mitigated. This includes taking part in the development of risk assurance planning and validation processes.
Regularly analyze the programmatic report submitted by the Principal Recipients to the Global Fund.
Support the oversight committee in tracking the status of co-financing commitments using available tools or procedures.
Oversee timely and accurate updates of reporting tools (e.g., dashboards, where these exist) and support the oversight committee presentations to the CCM.
Ensure that information from community-based monitoring initiatives is considered and incorporated in the oversight assessments and reports
Facilitate information exchange, briefings, and updates on CCM activities, oversight findings, and funding priorities to US Sata Department.
Operational Area 2: Provide Technical and Administrative Support to the CCM Oversight Committee
Support the CCM Secretariat in the implementation of oversight activities during their assignment.
Support the preparation and implementation of quarterly oversight committee meetings, ensuring all relevant information is adequately synthesized and organized to facilitate discussions.
Support the CCM’s Oversight Committee in the preparation and implementation of information collection activities, including meetings with PRs, site visits, consultations with specific groups (e.g., community-based monitoring initiatives, where these exist).
Develop and share procedures and templates to conduct site visits and support the oversight committee in their implementation. Whenever possible, leveraging other in-country field visits (e.g., field visits organized by the Ministry of Health and other donors, etc.).
Support diplomatic engagement by preparing talking points, briefing notes, and official correspondence for CCM leadership.
Coordinate joint meetings, visits, and consultations involving CCM Pakistan and United States State Department representatives.
Maintain regular communication with the U.S. State Department and other partners, including multilateral and bilateral organization, regarding CCM oversight activities, grant progress, and compliance with Global Fund requirements.
Strengthen donor confidence by promoting transparency, accountability, and evidence-based reporting.
Operational Area 3: Support Oversight Planning and Implementation
Update the CCM Oversight Plan in coordination with the Executive Secretary and the Oversight Committee and obtain full endorsement for Oversight Plan by the CCM. The Oversight Officer will then ensure the plan details specific activities, tools and methods for data collection, analysis and reporting, individual and / or constituency responsibilities, relevant elements and indicators related to risk management, issues related to sustainability and realization of co-financing commitments / co-financing tracking (if possible, based on country context). The Oversight Officer then ensures the plan, tailored to the country’s grant objectives and priorities, is implemented.
Assist the Oversight Committee in the implementation of the annual oversight work plan. Ensure the implementation of activities of the oversight process (i.e. collection of information, analysis, provision of recommendations to the CCM forum / General Assembly, following up on actions decided by the CCM and sharing oversight information with the Global Fund on a frequent basis).
Communicate / coordinate with the Principal Recipients (PRs) in the preparation and presentation of Oversight Reports (based on key insights from the CCM dashboard, progress update / disbursement requests (PUDRs), Grant Management Dashboards, and / or other reporting tools available). Oversight Officer to ensure through their communication that dashboards are available with CCM secretariat whenever required and prepares required presentation for oversight committee’s meeting.
Reporting Line and Accountability
Reports and receive technical directions from the Executive Secretary, CCM Secretariat, Pakistan.
Works in close collaboration with the Principal Recipients of TB, HIV and Malaria in Pakistan.
Works in close collaboration with the Oversight Committee members.
The Officer will provide a detailed monthly report to the U.S. Department of State, submitted by the 5th day of the following month. Additionally, the Advisor will submit a weekly progress report to the U.S. Department of State (and participate in weekly calls) to include a short paragraph about main successes for that week. The format for reporting may be adjusted with concurrence from the AOR/COR.
Qualifications
Master’s degree required, with social science / population studies orientation highly desirable and advanced degree preferred.
At least 5 years of experience at senior level in monitoring & evaluation or oversight of projects / programs preferably in health sector.
Familiarity with the Global Fund CCM Policy and Oversight Function is desirable.
Familiarity with the country’s health system structures.
Familiarity with epidemiologic indicators for HIV, TB and malaria and financial indicators.
Experience working in a multi-stakeholder governance environment
Benefits
Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for
full-time, US-based
positions only. These benefits include:
Medical and prescription drug coverage:
A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents.
Dental insurance:
Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits.
Company-paid vision insurance:
Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis.
Employer-funded health reimbursement arrangement (HRA):
Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses.
Company-paid life and disability insurance:
Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage.
Optional supplemental insurance:
Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents.
Employee Assistance Program (EAP):
Company-paid access to confidential counseling and legal and financial support resources for employees and their families.
Health and wellness resources:
Virtual care, behavioral health resources, and wellness programs available through the medical plan.
Benefits assistance:
Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center.
Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements.
Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?
If you are passionate about this opportunity, apply now!
Only those applicants who meet the above criteria will be contacted for interview.
Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.
Location: Pakistan
Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.
At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.
LEAP Program Description
Global Solutions Ventures (GSV) – a joint-venture partnership between ZemiTek, LLC and Dexis Consulting Group – is implementing the Long-term Exceptional Technical Assistance Project (LEAP Global), a mechanism originally used by USAID to battle against infectious diseases such as malaria, HIV/AIDS, tuberculosis, neglected tropical diseases, and pandemic influenza. As of July 1, 2025, LEAP Global transitioned to the U.S. Department of State (DOS). This initiative aims to address the complex human resource challenges faced by national infectious disease programs in the USA-supported countries.
The intervention of this project is to hire and embed technical expert advisors and subject matter experts within government entities. By directly embedding the technical expertise within the national programs, LEAP provides long-term, sustainable lifesaving support to empower host governments to lead and manage key aspects of their infectious disease portfolios and improve coordination between the U.S. Government and the host country.
About the Position
Coordination and Administrative Management is the key function of the Country Coordinating Mechanism (CCM), focusing on the essential programmatic and management aspects of the grant portfolio.
The CCM Secretariat, through the “Administrative and Coordination Officer”, plays a key support role for this function, which ranges from coordination with the CCM’s Oversight Committee on its functionality but also to manage their needs to effective Oversight Visits to the Province.
The CCM’s “Administrative and Coordination Officer” is a part of the CCM Secretariat and is directly supporting the operational and coordination roles with the members and partners. The position was created in CCM Secretariat during 2004 at the time of its CCM Secretariat inception.
The CCM’s Administrative & Coordination Officer will serve as the backbone of the CCM Secretariat, ensuring smooth and efficient coordination with stakeholders, including but not limited to Oversight Committee Members, Multilateral / Bilateral partners, and Principal Recipients. They will also provide support in keeping the data up-to-date, collection of reports and endorsements from CCM Members and reporting tools. The role also includes liaison with international partners, including the U.S. State Department in Pakistan, to strengthen collaboration and donor confidence.
The Officer will support the CCM Secretariat in carrying out life-saving humanitarian assistance (LHA) service delivery in full alignment with the new Presidential Executive Order (EO) directives.
Responsibilities
Area 1: Coordination Function / Role
Facilitate communication between CCM Members, CCM Oversight Committee Members, Bilateral and Multilateral Partners, including US Department of States and Principal Recipients.
Monitor follow-up actions from CCM General Assembly decisions and CCM Oversight Committee decisions and ensure timely reporting.
Represent the Secretariat in coordination meetings with partners and donors.
Contribute to strengthening governance, transparency & accountability mechanisms.
Establish and maintain regular communication channels with the U.S. State Department in Pakistan on matters related to Global Fund grants and health governance.
Regularly monitor and collect the programmatic report submitted by the Principal Recipients to the Global Fund for analysis.
Strengthen partners confidence by promoting transparency, accountability, and evidence-based reporting.
Coordinate with the US Department of State on its role in the CCM Pakistan.
Facilitate information exchange, briefings, and updates on CCM activities, oversight findings, and funding priorities to US State Department.
Serve as liaison between the CCM Secretariat, U.S. Government counterparts, and implementing partners involved in health governance programming.
Provide operational and technical support for high-level missions, joint planning activities, and coordination meetings between DOH and U.S. Government stakeholders.
Track key decisions, deliverables, and follow-up actions to support timely implementation of program activities.
Coordinate U.S. Government-supported health governance activities implemented in partnership with the CCM Secretariat.
Area 2: Monitoring and Technical Function / Role
Facilitate the Executive Secretary in Monitoring the achievement of the Principal Recipients as compared to their targets in the PUDR (Performance Update and Disbursement Request).
Support the Executive Secretary in monitoring the reporting deadlines given to the Principal Recipients and responding deadlines provided to the CCM Members.
Ensures Oversight activities comply with the Global Fund guidelines and CCM Oversight Manual.
Support financial monitoring and analyses linking funding utilization to program outputs and outcomes.
Review partner financial reports for accuracy and alignment with program implementation plans.
Maintain dashboards and monitoring tools that track program performance and identify implementation bottlenecks.
Develop and update CCM Policies, including but not limited to CCM Conflict-of-Interest Policy, Code-of-Ethics Policy, Oversight Policies, Election Policies and others, as per the Global Fund Recommendations.
Track implementation of CCM Oversight Recommendations and follow-up records.
Area 3: Administrative Functions / Role
Manage day-to-day office correspondence, document review and record-keeping.
Organize CCM meetings, workshops, and consultations, including logistics, invitations, and minutes.
Maintain updated databases of CCM members, stakeholders, and official documents.
Support procurement and financial documentation in coordination with the Finance Officer.
Uphold confidentiality and compliance with CCM and Global Fund policies.
Maintaining leave record of CCM Staff and attendance sheet on daily basis getting it signed by Executive Secretary on weekly basis.
Stock taking / physical verification of non-expendable store / equipment’s after delivery to CCM Secretariat and preparation of receipt vouchers.
Maintenance of registers / ledgers for expendable store including receipt vouchers / issue vouchers.
Maintain CCM Website with update to date information and reports.
Reporting Line and Accountability
Reports and receive technical & administrative directions from the Executive Secretary, CCM Secretariat, Pakistan.
Works in close collaboration with the Principal Recipients of TB, HIV and Malaria in Pakistan.
Works in close collaboration with the CCM Members and CCM’s Oversight Committee members.
The Officer will provide a detailed monthly report to the U.S. Department of State at the end of each month. Additionally, the Officer may be required to submit additional reports at the discretion of the U.S. Department of State and LEAP Global. The format for reporting may be adjusted with concurrence from the COR.
Qualifications
Graduation in Social Sciences, or related field.
Minimum of 5 years of experience in administration, program coordination, or donor-funded projects.
Demonstrated experience supporting public health programs, development projects, or government coordination activities.
Demonstrated knowledge of Global Fund processes, health governance structures, and international donor relations.
Proficiency in MS Office (Word, Excel, PowerPoint) and document management systems.
Fluency in English and Urdu (written and spoken); knowledge of other local languages is an asset.
Benefits
Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for
full-time, US-based
positions only. These benefits include:
Medical and prescription drug coverage:
A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents.
Dental insurance:
Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits.
Company-paid vision insurance:
Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis.
Employer-funded health reimbursement arrangement (HRA):
Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses.
Company-paid life and disability insurance:
Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage.
Optional supplemental insurance:
Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents.
Employee Assistance Program (EAP):
Company-paid access to confidential counseling and legal and financial support resources for employees and their families.
Health and wellness resources:
Virtual care, behavioral health resources, and wellness programs available through the medical plan.
Benefits assistance:
Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center.
Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements.
Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?
If you are passionate about this opportunity, apply now!
Only those applicants who meet the above criteria will be contacted for interview.
Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.
We are seeking a Senior DevOps Engineer to join a global fintech organization, working remotely within UTC+2 to UTC+4 time zones. The role involves developing and managing existing infrastructure and CI/CD pipelines utilizing GitLab CI and ArgoCD, supporting application deployments across testing and production stages, and implementing monitoring and logging systems to assist in incident analysis. Candidates should have over seven years of experience in DevOps, with strong practical skills in AWS SDK, Kubernetes, Docker, and Terraform. Familiarity with Helm, GitOps, and monitoring solutions is required, along with solid knowledge of Linux, networking, and scripting in Shell or Python. Proficiency in English at the C1 level is necessary. Additional experience in DevSecOps, Ansible, or Go is considered advantageous.
Location: Worldwide
Workplace: hybrid
This is a "Jumper" position between Laundry Supervisor and Laundry Master.
Laundry Supervisor
Department / Section: Hotel / Housekeeping
Reports to: Laundry Master
The Laundry Supervisor is responsible for the day-to-day supervision of laundry operations, ensuring efficient processing of guest, crew, and hotel linen in accordance with established standards. Reporting to the Laundry Master, this role oversees laundry attendants, maintains quality control, and ensures compliance with safety and operational procedures.
The Laundry Supervisor plays a key role in delivering consistent laundry services, supporting operational efficiency, and maintaining the quality and availability of all laundered items onboard.
Duties and Responsibilities:
Supervise daily laundry and dry-cleaning operations to ensure timely and efficient processing of guests’ and crew belongings, uniforms and all hotel linen
Monitor workflow and prioritize tasks to meet operational demands and avoid shortages.
Inspect finished items to ensure they are clean, properly pressed, stain-free, and in good condition.
Ensure guest laundry is checked for damages, stains, or missing items upon receipt; properly tagged and sorted prior to processing; cleaned and packed according to established standards.
Investigate guest complaints, ensuring timely resolution and reporting to the Laundry Master.
Supervise and support Laundry Attendants during shifts.
Conduct pre- and post-shift briefings.
Ensure adherence to SOPs, safety procedures, and public health standards.
Monitor team performance and support Laundry Master with evaluation reports.
Promote teamwork, efficiency, and accountability within the department.
Ensure proper handling, cleaning, and routine care of all laundry equipment and facilities.
Monitor equipment performance and report any defects or breakdowns.
Follow up on maintenance requests in coordination with the Laundry Master.
Monitor and verify daily production reports for accuracy and completeness.
Support inventory control by minimizing loss or damage of linen and uniforms.
Enforce proper storage of chemicals and equipment.
Identify operational inefficiencies and recommend improvements to procedures and workflows.
Perform any other duties as assigned by the superior, in line with operational needs.
Requirements
Proven experience in a supervisory role within laundry operations, in cruise vessels.
Strong knowledge of fabric care, laundry processes, and industrial laundry equipment handling.
Demonstrated leadership and team supervision skills.
Effective problem-solving and decision-making capabilities.
High attention to detail with a strong focus on quality control.
Basic cost awareness with the ability to support waste reduction and efficient resource use.
Fluent in English; additional languages are considered an advantage.
Strong interpersonal and communication skills, with the ability to coordinate across departments.
Professional, reliable, and capable of working in a multicultural environment.
Ability to perform effectively in a fast-paced maritime environment with fluctuating workloads.
Strong sense of responsibility, integrity, and confidentiality.
Commitment to safety, hygiene, and service excellence.
Laundry Master
Department / Section: Hotel / Housekeeping
Reports to: Assistant Executive Housekeeper / Executive Housekeeper
The Laundry Master is responsible for the overall management, supervision, and performance of all onboard laundry operations, including guest, crew, and hotel linen processing. Reporting directly to the Assistant Executive Housekeeper / Executive Housekeeper, this role ensures efficient production flow, strict quality control, equipment reliability, and compliance with safety and public health standards.
The Laundry Master plays a critical role in maintaining linen quality, supporting hotel operations, and ensuring timely delivery of all laundry services to meet operational and guest expectations.
Duties and Responsibilities:
Plan, organize, direct, and control all laundry operations onboard.
Ensure continuous and efficient processing of guest laundry, crew uniforms and all hotel linen.
Monitor production flow and adjust priorities to prevent shortages across departments.
Ensure all items are returned clean, pressed, stain-free, and in good condition.
Establish duty rosters, section plans, and rotation schedules.
Train, coach, and develop team members to improve performance.
Conduct performance evaluations in coordination with the Executive Housekeeper.
Ensure correct handling of fabrics, chemicals, and equipment usage.
Conduct regular inspections of finished products and production processes.
Identify operational issues and implement corrective and preventive actions.
Maintain high standards of hygiene and cleanliness in all laundry areas.
Ensure all laundry equipment is operated correctly and maintained in optimal condition.
Schedule and supervise routine cleaning procedures.
Raise and follow up on maintenance requests with the Technical Department.
Prepare and manage requisitions for laundry chemicals and consumables to avoid shortages.
Support departmental budgeting and cost control initiatives.
Conduct monthly inventories of linen and submit accurate data to the Housekeeping Storekeeper.
Prepare and submit monthly discard/breakage reports, with clear justification of root causes.
Ensure compliance with Safety procedures and Public health protocols.
Coordinate with other departments to ensure timely service delivery.
Prioritize workloads based on operational demands and turnaround requirements.
Support special operational needs (turnaround days, peak loads, events).
Perform other responsibilities as assigned by the superior, but not limited to the above.
Requirements
Proven leadership experience in laundry operations, preferably within cruise ships.
Strong knowledge of fabric care, stain removal, laundry and dry-cleaning processes, and industrial laundry equipment.
Demonstrated leadership and team management skills.
Strong organizational and operational planning abilities.
Effective problem-solving and decision-making capabilities.
High attention to detail with a focus on quality control.
Solid cost awareness and resource management skills.
Fluent in English; additional languages are considered an advantage.
Strong interpersonal and communication skills, with the ability to work across departments.
Professional, reliable, and capable of working in a multicultural environment.
Ability to perform effectively in a fast-paced maritime environment with fluctuating workloads.
Strong sense of responsibility, integrity, and confidentiality.
Commitment to safety, hygiene, and service excellence.
Embarkation last week November 2026
Contract length: 9 months on/ 2 off
Location: Remote
About us
OpenZeppelin is the security standard onchain finance is built on. Founded in 2015, our mission is to accelerate the world's transition to an open financial system, built on open standards and secured by rigorous research.
Our open-source Contract Libraries have facilitated over $35 trillion in onchain value and are used by 10 of the top 10 tokenized money market funds and 9 of the top 10 stablecoins by market cap.
We combine AI-native security tooling with deep research and a decade of audit expertise to support leading institutions and crypto-native teams shaping the next generation of digital assets like DTCC, Fidelity, Coinbase, Uniswap, Aave, the Ethereum Foundation, and many more across the full secure development lifecycle.
Please note:
Always refer to OpenZeppelin's official job page for the most accurate information about our open roles, as we have seen multiple third party job sites posting inaccurate information.
The Marketing Team
The Marketing Team at OpenZeppelin drives awareness and adoption across every product and service we ship, from the flagship OpenZeppelin Contracts Libraries to security audits, developer tooling, and solutions for financial institutions.
Working hand-in-hand with Product, Design, Sales, and Open Source Engineering, the team owns messaging, go-to-market strategy, content, and events that position OpenZeppelin as the security standard for onchain finance.
What you'll be doing
As OpenZeppelin’s Senior Product Marketer for Financial Services, you will own how we position, launch, and sell our solutions to banks, asset managers, and financial market infrastructures. You will lead the go-to-market for new institutional solutions, from positioning through launch and adoption, and make sure Sales has what it needs to win. You will work AI-native by default: building the workflows, agents, and tools that let you research faster, create better content, and give Sales assets that adapt to every account instead of going stale.
You will
Own positioning and messaging
for our institutional solutions, defining value propositions, differentiators, and messaging by use case and buyer persona.
Lead product launches
for new institutional solutions, from launch plans and timelines through announcement, assets, and post-launch adoption.
Enable Sales with AI-native assets:
sales kits, pitch narratives, one-pagers, battlecards, and evaluation materials built to be customized per account and kept current, not static decks.
Run AI-powered competitive and market intelligence
by building workflows that track competitors, regulatory developments, and industry news, and turn them into actionable insights for Sales, Product, and leadership.
Build use-case and solution pages
directly in our CMS, explaining clearly what we offer, who it is for, and why it matters.
Support early adopter and design partner programs,
shaping the materials and narrative that turn institutional interest into qualified opportunities.
Contribute to institutional content,
including research reports, thought leadership, and newsletter topics, using AI workflows to research, draft, and repurpose efficiently.
Create light social media content
when valuable content or launches go live, in coordination with the wider Marketing team.
Close the loop with the product owners
by bringing customer and market feedback into roadmap and packaging discussions.
Measure what matters
by defining launch and adoption metrics and reporting on results.
Location
All positions at OpenZeppelin are 100% remote, however you should
be located between UTC-5 and UTC+2 to be seriously considered for this position.
You have
3+ years in product marketing at companies selling to institutions: financial services, digital asset service providers, or blockchain companies with an institutional customer base.
A proven track record of marketing to banks, asset managers, or market infrastructures at a company that actually won their business. You already know what these buyers want, how they evaluate, and what makes them move.
An AI-native way of working. You build and use AI workflows daily for content creation, research, competitive monitoring, and sales assets, and can show examples of what you’ve built.
A solid understanding of digital asset and tokenization use cases, such as tokenized deposits, money market funds, repo, and stablecoins.
Exceptional writing skills, with the ability to make complex technical and regulatory topics clear and credible for senior audiences.
Experience working closely with Sales and Product to turn strategy into assets that are actually used in deals.
Strong project management skills and comfort working through compliance and approval processes.
A self-driven, collaborative mindset that thrives in dynamic environments.
Nice to have
Experience in product marketing for services (security, consulting, or professional services), not only software products.
Experience building web pages through a headless CMS such as Sanity.
Familiarity with blockchain technology and smart contract development.
Experience running beta, pilot, or design partner programs.
Experience with HubSpot or similar marketing automation tools.
Logistics:
Our interview process takes place on Zoom and tends to consist of the following stages:
Recruiter Interview (30-45 min)
Hiring Manager Interview (60 min)
Team Interview (45 min)
Leadership Interview (30 min)
Paid, take-home work test (Lasting up to 10 days)
Reference checks
Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance.
Benefits
Meet your teammates at company gatherings around the world 😎
Enjoy the flexibility of fully remote work 🌎
Take the time you need with flexible time off 🏝
Grow your family with 8 weeks of paid leave for primary caregivers, 4 weeks for secondary caregivers, and a one-time $3,600 baby bonus 💙
Build your ideal home office with up to $500 in equipment support 🪑
Stay covered with medical insurance 🏥
Keep growing with learning and development opportunities 🧠
Get a monthly stipend for your preferred co-working space 💻
At
OpenZeppelin
, we are an equal opportunity employer and we value different perspectives. We are committed to building a diverse workforce. This includes but is not limited to gender, race, sexual orientation, religion, national origin and other characteristics that make each one of us unique. In this uniqueness, we find the most value. Come join us!
Use of AI as part of the recruiting process
As part of OpenZeppelin’s recruitment process, we may use automated tools, including artificial intelligence, to assist in reviewing applications and assessing candidate qualifications. These tools are used to support our People team by identifying relevant skills and experience, and are not used to make decisions solely by automated means. All hiring decisions involve human review. Any personal data provided as part of your application will be processed in accordance with OpenZeppelin’s
Data Privacy Notice
.
If you have questions about this recruitment process or would like to request human review of your application, please contact us at talent@openzeppelin.com.
Location: Canada (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This role is available for candidates located in the United States or Canada.
The Opportunity:
Grafana Cloud is our composable observability platform that integrates metrics, logs, traces, and profiles with Grafana. It allows our customers to leverage the best open source observability software – including Prometheus, Mimir, Loki, Tempo, and Pyroscope – without the overhead of installing, maintaining and scaling their own observability stack.
The Databases team owns the telemetry databases that are
Mimir for metrics
,
Loki for logs
,
Tempo for traces
, and
Pyroscope for profiles
. Our databases are OSS projects that we also offer as a Cloud service supporting Grafana Cloud, and as an on-premise solution. They are multi-tenant distributed systems implemented in Go and running on Kubernetes across all major Cloud service providers (GCP, Azure, AWS). We also have engineers working on
Prometheus
,
Grafana Alloy
,
Mimir proxies
, and OpenTelemetry.
As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a new perspective to the software. Our tech stack is mostly made up of services written in Go, running on multiple Kubernetes clusters that leverage Cloud object storage.
We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction.
We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always paired with strong code review and quality standards.
You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google.
What You’ll Be Doing:
Design, build, operate, and maintain critical systems, owning the reliability, performance, and availability.
Take an active role in influencing our roadmap and your own career objectives.
Work with your team to deliver new features, then use the results to iterate and improve.
Drive projects from initial ideation all the way to operations once it is in the hands of customers.
Embrace our open-source culture and contribute to other projects that may not directly fall within your team’s scope.
Be a part of your team’s on-call rotations and take ownership of the services you’re running.
Mentor and support other team members, participate in design discussions, and collaborate with the team.
Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system.
As we are remote-first and our engineering organisation is largely remote, we provide guidance and meet regularly using video calls, so an independent attitude and good communication skills are a must.
What Makes You a Great Fit:
You are a motivated self starter with a bias towards action.
You are customer focused. We build everything with our users in mind. You have a passion for creating intuitive products that fit customers’ needs .
Pragmatism: You are able to take on complex challenges and break them down to achieve short feedback loops: to analyze, design, and build modular solutions, deliver MVPs, gather data and feedback, and then progress iteratively.
Collaboration and communication: The smallest unit we have is a team. You’ll be working with your teammates in a fully remote setup. Good communication skills are a must.
Requirements:
Solid experience with at least one programming language. We use Go, but if you have familiarity with Python, C, C++, Rust or similar then that translates well.
Some experience with delivering projects from gathering requirements and brainstorming ideas, all the way to shipping a product to the customer’s hands in a self-driven way.
Some experience with developing software that runs in the Cloud
or
some experience with systems engineering.
Experience writing clean, robust, and performant software that is easily maintained by others.
Bonus Points For:
Experience writing low level code for databases, storage layers, or query engines.
Experience working with Kubernetes.
Been a user of Grafana and/or Prometheus in operational roles (including on-call for your team at a previous employer or just using these tools in hobby/homelab projects).
Exposure to microservices architecture and distributed systems, or a desire to learn.
Familiarity with being on-call and performing operations/SRE tasks or with the concept of infrastructure as code.
Compensation & Rewards:
In Canada, the Base compensation range for this role is CAD 186,500 to AUD 223,500. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed
here
.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: United States (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a remote position. We are looking for candidates in the US and Canada.
What is Grafana Cloud?
Grafana Cloud is our composable observability platform that integrates metrics, logs, traces, and profiles with Grafana. It allows our customers to leverage the best open source observability software – including Prometheus, Mimir, Loki, Tempo, and Pyroscope – without the overhead of installing, maintaining and scaling their own observability stack.
The Databases team owns and operates the telemetry databases that are
Mimir for metrics
,
Loki for logs
,
Tempo for traces
, and
Pyroscope for profiles
. Our databases are offered as a hosted service in Grafana Cloud, and additionally as on-premise solutions with
Grafana Enterprise Metrics
,
Grafana Enterprise Logs
, and
Grafana Enterprise Traces
. They are multi-tenant distributed systems implemented in Go and operating at scale on Kubernetes across all major Cloud service providers (AWS, GCP, Azure).
As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a new perspective to the software.
Mimir Squad
The Mimir squad has two sub-squads, Ingest and Query, which together maintain the
Mimir OSS project
, and additionally own and operate Grafana Cloud Metrics across three major cloud providers. Engineers on the team focus on optimizing the efficiency and resilience of processing, storing, and querying metrics at large volumes. These services operate at a large scale and performance is key to keeping the offering competitive and running smoothly.
A Mimir engineer has various work streams. They likely are engaged in a larger project with another engineer, as well as mixing in some performance and reliability improvements discovered through operating the system in production. They are also responsible for writing and reviewing PRs and design documents from other engineers in the squad, shepherding automated release rollouts, and participating in the on-call rotation for their systems.
What will you be doing?
Take a very active role in influencing our roadmap and your own career objectives
Work with your team to deliver new features, then use the results to iterate and improve.
Drive projects from initial idea all the way to operations once it is in the hands of customers
Embrace our open-source culture and contribute to other projects that may not directly fall within your team’s scope
Design, build, operate, and maintain critical systems, owning the reliability, performance, and availability
Be a part of your team’s follow-the-sun on-call rotations and take ownership of the services you’re running
Support other team members, participate in design discussions and collaborate with the team
Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system
As we are remote-first and our engineering organization is entirely remote, we provide guidance and meet regularly using video calls, so an independent attitude and good communication skills are a must.
What are we looking for in you?
You are a motivated self starter with a bias towards action. You are customer focused. We build everything with our users in mind. You have a passion for creating intuitive products that fit customers’ needs
Pragmatism: You are able to take on complex challenges and break them down to achieve short feedback loops: to analyze, design, and build modular solutions, deliver MVPs, gather data and feedback and then progress iteratively
Collaboration and communication: The smallest unit we have is a Squad. You’ll be working with your teammates in a fully remote setup. Good communication skills are a must
Solid experience with at least one programming language. We use Go, but if you have familiarity with Python, C, C++, Rust or similar then that translates well
Some experience with delivering projects from gathering requirements, brainstorming ideas all the way to shipping a product to the customer’s hands in a self-driven way
Some experience with developing software that runs in the Cloud
or
some experience with systems engineering
Some experience with being on-call and following the DevOps model
Experience writing clean, robust, and performant software that is easily maintained by others
Familiarity with observability systems, know when to use metrics, logs, traces, to debug a problem
Nice to haves:
Experience working with Kubernetes is highly desirable
Experience working with queue systems, e.g. the Kafka protocol
Been a user of Grafana and Prometheus in operational roles (including on-call for your team at a previous employer or just using these tools on hobby/homelab projects)
Exposure to microservices architecture and distributed systems, or a desire to learn
Familiarity with the concept of infrastructure as code
In the United States, the base compensation range for this role is USD
174,500
- USD 209,000
.
Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed
here
.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
ГибридNew York, New York; San Francisco, California
УдалённоRemote; Japan (Remote); Slovakia (Remote); Spain (Remote); Czechia (Remote); Switzerland (Remote); Estonia (Remote); Singapore (Remote); Slovenia (Remote); Mexico (Remote); Portugal (Remote); USA (Remote); Israel (Remote); Kyrgyzstan (Remote); Bulgaria (Remote); Austria (Remote); Iceland (Remote); Croatia (Remote); Hungary (Remote); Ireland (Remote); Canada (Remote); South Africa (Remote); Brazil (Remote); Greece (Remote); Mauritius (Remote); UK (Remote); Romania (Remote); Cyprus (Remote); Malta (Remote); Latvia (Remote); Argentina (Remote); Bosnia and Herzegovina (Remote); Poland (Remote); Uruguay (Remote)
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоRomania; Malta; Czech Republic; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance
География найма не уточнена
География найма не уточнена
ГибридМожно работать из любой страны
Удалённоseniorbe located between UTC-5 and UTC+2 to be seriously considered for this position
Canada (Remote)
United States (Remote); We are looking for candidates in the US and Canada
Все вакансии в одном месте - страница 13 · Job Hunters
