Вакансии

Location: India; Pakistan; Dominican Republic; Bolivia, Plurinational State of; Guatemala About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Role We are seeking a highly organized Workforce Planning & Resource Coordination Specialistto support the daily planning and deployment of more than 1,800 contributorsacross multiple AI training projects. Reporting to the Supply Manager, you will allocate contributors according to project demand, maintain accurate workforce and capacity data, coordinate resource movements, and work closely with Project, Training, and Onboarding Leads. The ideal candidate has experience in operations coordination, workforce management, or resource planning, with strong spreadsheet skills, attention to detail, and the ability to make data-driven decisions in a fast-paced, shift-based environment. Key Responsibilities Allocate and reassign contributors across projects based on changing demand, capacity, and operational priorities. Coordinate access permissions, training requirements, and instructions associated with resource movements. Maintain accurate and up-to-date records of contributor deployment, status, performance, and availability. Monitor project capacity, throughput, onboarding, and offboarding to support effective workforce utilization. Identify capacity shortages, resource conflicts, and data inconsistencies, escalating risks to the appropriate stakeholders. Track resource requests from initial submission through allocation and completion. Coordinate with Project, Training, Onboarding, and Supply teams to ensure smooth resource deployment. Conduct clear shift handoffs, documenting outstanding requests, pending actions, and operational risks. Recommend improvements to resource planning processes, tracking systems, and workforce management workflows. Support timely, accurate decision-making in a dynamic environment with competing operational priorities. Requirements Professional experience in operations coordination, workforce management, resource planning, or a similar role. Strong spreadsheet skills and experience maintaining structured datasets, tracking records, and managing operational information. Excellent organizational skills and attention to detail. Ability to analyze capacity and resource data to make accurate, data-driven decisions under pressure. Strong communication and stakeholder-management skills. Ability to track multiple requests, deadlines, and dependencies simultaneously. Comfortable working in a fast-paced, shift-based environment and completing clear handoffs between teams. Availability to work the specified schedule for the full 16-week project.

Location: Argentina; Peru; Mexico; Brazil; Chile; Colombia About Gramian Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs. About the Role We are seeking a highly organized Workforce Planning & Resource Coordination Specialistto support the daily planning and deployment of more than 1,800 contributorsacross multiple AI training projects. Reporting to the Supply Manager, you will allocate contributors according to project demand, maintain accurate workforce and capacity data, coordinate resource movements, and work closely with Project, Training, and Onboarding Leads. The ideal candidate has experience in operations coordination, workforce management, or resource planning, with strong spreadsheet skills, attention to detail, and the ability to make data-driven decisions in a fast-paced, shift-based environment. Key Responsibilities Allocate and reassign contributors across projects based on changing demand, capacity, and operational priorities. Coordinate access permissions, training requirements, and instructions associated with resource movements. Maintain accurate and up-to-date records of contributor deployment, status, performance, and availability. Monitor project capacity, throughput, onboarding, and offboarding to support effective workforce utilization. Identify capacity shortages, resource conflicts, and data inconsistencies, escalating risks to the appropriate stakeholders. Track resource requests from initial submission through allocation and completion. Coordinate with Project, Training, Onboarding, and Supply teams to ensure smooth resource deployment. Conduct clear shift handoffs, documenting outstanding requests, pending actions, and operational risks. Recommend improvements to resource planning processes, tracking systems, and workforce management workflows. Support timely, accurate decision-making in a dynamic environment with competing operational priorities. Requirements Professional experience in operations coordination, workforce management, resource planning, or a similar role. Strong spreadsheet skills and experience maintaining structured datasets, tracking records, and managing operational information. Excellent organizational skills and attention to detail. Ability to analyze capacity and resource data to make accurate, data-driven decisions under pressure. Strong communication and stakeholder-management skills. Ability to track multiple requests, deadlines, and dependencies simultaneously. Comfortable working in a fast-paced, shift-based environment and completing clear handoffs between teams. Availability to work the specified schedule for the full 16-week project.

Задачи: — Руководить прогнозированием, планированием мощностей, расписанием и оптимизацией рабочей силы в глобальной организации обслуживания клиентов с более чем 4000 агентами. — Разрабатывать планы по персоналу, согласующие спрос клиентов, цели по уровню обслуживания, опыт сотрудников и финансовые цели. — Сотрудничать с командами операций, финансов, управления поставщиками и аналитики для поддержки бизнес-приоритетов и долгосрочного роста. — Мониторить производительность рабочей силы, выявлять риски и возможности, рекомендовать корректировки персонала для улучшения операционных результатов. — Создавать и улучшать процессы для повышения точности прогнозов, эффективности персонала, эффективности расписания и производительности. — Внедрять ИИ, автоматизацию и новые технологии управления рабочей силой для повышения масштабируемости, точности прогнозирования и принятия решений. — Управлять, обучать и развивать команду управления рабочей силой, поддерживая культуру ответственности, сотрудничества, инклюзивности и постоянного улучшения. Требования: — Опыт управления рабочей силой не менее 7 лет в крупных операциях обслуживания клиентов. — Опыт руководства людьми не менее 3 лет с подтвержденным успехом в обучении, развитии и удержании высокоэффективных команд. — Глубокие знания в области прогнозирования, планирования мощностей, составления расписаний, управления в реальном времени и аналитики рабочей силы, приводящие к измеримым бизнес-результатам. — Опыт поддержки сложных операций с тысячами агентов в разных географиях, каналах и с аутсорсинговыми партнерами. — Сильные аналитические навыки и умение переводить данные о рабочей силе в практические рекомендации для операционных и исполнительных руководителей. — Опыт внедрения улучшений процессов, повышения операционной эффективности и межфункциональных инициатив для улучшения обслуживания и бизнес-показателей. — Страсть к использованию ИИ, автоматизации, предиктивной аналитики и технологий управления рабочей силой для модернизации практик и улучшения принятия решений. Условия: — Полная занятость. — Удаленная работа. — Годовая зарплата от 170000 до 235000 USD. — Возможность бонусов, конкурентных акций и социальных льгот. — Политика работы в офисе с четырьмя днями в офисе и пятницей из дома для сотрудников, живущих рядом с офисом, а также полностью удаленная программа. — Пакет льгот, включая уход за детьми, пожилыми и домашними животными, субсидии на транспорт, комплексное медицинское и финансовое обеспечение, щедрый отпуск, оплачиваемый декретный отпуск, поддержку планирования семьи и другие. Компания: Chime Financial, Inc — финансовая технологическая компания, не банк, предоставляющая удобные инструменты и платформы для управления финансами, помогающая миллионам людей достигать финансового прогресса. Контакты для отклика и подробности по ссылке.

Wolt развивает платформу быстрой доставки еды, продуктов и других товаров из ресторанов и магазинов через мобильное приложение и сайт. С 2022 года Wolt входит в группу DoorDash и работает в десятках стран. Требования: — 5+ лет опыта — Владение Python или R — Знание SQL — Опыт работы с Airflow Формат работы: удалённо или в офисе в Берлине.

Location: San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic’s Safeguards Enforcement team detects and mitigates misuse of Claude, and much of that work depends on people: a growing human review workforce made up of full-time staff, contractors, vendors and BPO partners. As that workforce scales across a widening range of harm areas, the programs that bring people in, give them the right access, and roll them off cleanly have to keep pace. As Program Manager for Safeguards Workforce Operations, you’ll own those programs end to end. You’ll run onboarding, offboarding, device provisioning and access provisioning for every worker type we use, working hands-on with the requests themselves while you build the processes that make them repeatable. You’ll partner with Enforcement leads to turn shifting priorities into capacity plans, and carry those plans through with our vendor partners. Because this role supports every Safeguards Enforcement program, you’ll also connect the dots across Anthropic, working with IT, People Operations, Security, Contingent Workforce, Human Data Operations and other teams running scaled human review to streamline practices and keep standards consistent. This is a role for someone who likes fixing broken things at speed. The landscape moves quickly, priorities change often, and the work is an even mix of direct execution and program building. Key responsibilities Own the workforce lifecycle for contractor, vendor and BPO reviewers: onboarding, offboarding, device provisioning and access provisioning Triage and execute inbound requests for new or changing vendor, BPO and contractor capacity Turn ad hoc or broken processes into scalable ones, with clear owners, service levels and a system of record Partner with IT and Security on access governance: least-privilege provisioning, timely revocation and regular access reviews Build and maintain capacity plans with Enforcement leads, translating review demand into workforce needs and adjusting as priorities shift Work with Safeguards vendor management to hold partners accountable to capacity and onboarding commitments Align practices with Human Data Operations and other teams running scaled human review, and help them streamline their own workflows Help define the long-term workforce strategy for Safeguards Enforcement Minimum qualifications Have personally run onboarding, offboarding, access and device provisioning for contractor, vendor or BPO workforces — doing the work, not only overseeing it Have operated scaled human review programs with vendors or BPOs, such as trust & safety, content moderation or data annotation operations Have taken a broken or ad hoc process, made it scalable, and brought other teams along in adopting it Understand the fundamentals of capacity planning: how volume, handle time, quality targets, ramp and attrition turn into workforce needs Exercise sound judgment on access and permissions, and know when to bring in IT or Security Move quickly and stay effective when priorities change and information is incomplete Build alignment through direct partnership with the teams you depend on Preferred qualifications Owned a vendor or BPO relationship directly, including service levels and business reviews Built formal capacity models for review or operations workforces Supported workforces across more than one enforcement or harm area Hands-on experience with device management and identity and access tooling Worked through a period of hypergrowth where programs had to mature alongside the organization The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $245,000 — $285,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Toloka AI is a global tech company offering end-to-end data labeling solutions combining public crowd, domain experts, and machine learning. Project: Workforce, a virtual team of freelancers including AI tutors, subject matter experts, writers, and editors. Work format: Remote work (Latin America).

Toloka AI is a global tech company offering end-to-end data labeling solutions combining public crowd, domain experts, and machine learning. Project: Workforce, a virtual team of freelancers including AI tutors, subject matter experts, writers, and editors. Work format: Remote work (Latin America).

Location: UK: Manchester (Landmark, St Peter's Square, 1 Oxford St) Workplace: Hybrid OUR PURPOSE At Melio, we’re here to supercharge small businesses. By making business payments more efficient every day, connecting them with powerful technology, and empowering a community behind them, their potential is limitless. We don't just solve issues; we consider ourselves Brand Builders who help small businesses thrive by maximizing the value they get from Melio. HOW YOU’LL MAKE AN IMPACT We are seeking a high-performing, analytical, and strategic CX Workforce Management (WFM) Manager to lead and elevate our global Customer Experience workforce strategy. In this critical leadership role, you will be responsible for end-to-end WFM functions; including long-term capacity planning, multi-channel volume forecasting, scheduling optimization, real-time management, and operational analytics across internal global teams. The ideal candidate thrives in a fast-paced, data-driven environment, possessing deep expertise in omni-channel contact center metrics, modern WFM platforms, and predictive modeling. You will act as a strategic business partner to Operations, Finance, and People teams, ensuring we balance exceptional customer experience (SLAs/CSAT) with operational efficiency and agent well-being. WHAT YOU’LL DO Strategic Forecasting & Capacity Planning - Develop, maintain, and refine multi-channel forecasting models (voice, email, chat, messaging, and AI/bot handoffs) using historical data, product roadmaps, marketing campaigns, and seasonal trends. - Build 12-to-18-month rolling long-term capacity models to guide hiring strategy, onboarding timelines, shrinkage allocations, and budget planning in partnership with Finance and Talent Acquisition. - Conduct scenario modeling and risk analysis to evaluate business changes, product launches, or operational pivots. Scheduling & Real-Time Execution - Oversee the creation and optimization of agent schedules, ensuring optimal coverage against interval-level demand while honoring staff preferences, local labor laws, and shift flexibility. - Lead Real-Time Analysts to manage intra-day performance, shrinkage, adherence, and queue dynamics, implementing dynamic tactical adjustments to safeguard SLAs. - Establish robust processes for PTO management, training allocation, dynamic offline time, and overtime deployment. Analytics, Insights & Continuous Improvement - Design and deliver executive-level WFM dashboards tracking KPI variances (Forecast vs. Actuals, Occupancy,Adherence, Cost per Contact, SLA attainment). - Leverage advanced analytics to identify operational bottlenecks, handle time anomalies, and automation opportunities, translating data into actionable operational recommendations. - Own the selection, optimization, and continuous improvement of enterprise WFM technology platforms and integrations. People Management & Team Leadership - Directly manage, mentor, and develop a high-performing team of WFM Analysts, Data Analyst, and Real-Time Coordinators. - Establish clear team KPIs, operational standards, and career development pathways within the Workforce Management function. - Conduct regular 1:1s, performance evaluations, and skill-building sessions in forecasting methods, statistical analysis, and WFM tools. - Foster a collaborative, growth-oriented culture that balances operational efficiency with employee engagement and well-being. SUCCESS LOOKS LIKE - Success in this role means transforming our workforce management into a competitive advantage by delivering high forecasting accuracy (±5% target variance) across all customer channels while optimizing agent occupancy and labor spend. - Seamlessly unify internal and outsourced BPO operations through rigorous SLA governance, dynamic capacity models, and automated scheduling workflows. - Ultimately, you will elevate the function by cultivating a high-performing WFM team, maintaining optimal service levels, and directly impacting both customer satisfaction (CSAT) and operational profitability. WHAT YOU’LL BRING WITH YOU Critical competencies Experience - Data-Driven Decision Making: Converts complex datasets into intuitive operational strategies. - People Empowerment: Mentors and elevates WFM team members to build analytical capability and leadership. - Cross-Functional Influence: Translates WFM technicalities into clear business impacts for FP&A and Executive leadership. - Agility & Resilience: Thrives in high-growth, changing environments with rapidly shifting volume dynamics. - 7+ years of dedicated Workforce Management experience in a high-volume omni-channel CX/Contact Center environment, with at least 3+ years in a senior manager or leadership role directly managing WFM teams. - Advanced hands-on proficiency with enterprise WFM platforms (e.g., Nice CXone, Verint, Assembled) and CRM/CCaaS tools (Zendesk, Salesforce, Talkdesk). - Bachelor’s degree in Business Administration, Data Analytics, Statistics, or equivalent operational experience preferred. - Proven track record of hiring, developing, and retaining high-performing WFM and analytical talent.

Location: Remote Workplace: remote At Offchain, we aren’t just building products: we’re leading a movement. As pioneers in blockchain scalability and security, we're at the forefront of transforming how the world interacts with decentralized applications. We're laying the foundation that will define the next generation of digital commerce, governance, and human interaction. This involves tackling real-world challenges that come with scaling blockchain technology, without compromising on its core principles: decentralization, security and transparency. At the center of this vision is our people. Our team is made up of thinkers and doers that embrace new challenges and seek solutions that push existing boundaries. If you’re energized by solving unprecedented problems, and believe in the role that decentralized systems will play in creating a more equitable digital future, then we want to hear from you. Why Offchain? Offchain is setting the pace for the entire Ethereum ecosystem. We built the Arbitrum stack that powers Arbitrum One, the most widely adopted Ethereum scaling solution that exists today. Arbitrum’s ecosystem is undergoing tremendous growth with hundreds of projects and dApps on Arbitrum One today. Over 100 different teams have used Offchain technology to build their own Arbitrum chains. Major players in the space, Robinhood, BlackRock, Ethena Labs, Securitize, Aave, and Apechain are all using the Arbitrum stack. Arbitrum’s thriving ecosystem wouldn’t exist without our advanced technology stack. Arbitrum, Prysm, ZeroDev. These aren’t just product names. These are tools that are actively reshaping what's possible on Ethereum and advancing its core infrastructure. To top it all off? We’re backed by $124 million in funding. We’ve demonstrated consistent execution with billions in secured value, thousands of supported projects, and infrastructure processing millions of transactions seamlessly. What is the role: Offchain is looking for a strategic, hands-on Senior Product Marketing Manager to drive go-to-market and growth for ZeroDev, our smart account and wallet infrastructure for developers, fintechs and financial institutions building programmable finance. This role is made for a builder who thrives at the intersection of product, sales and growth, and who can connect every campaign to pipeline and revenue. This is a full-stack role. One week you're shipping a launch; the next you're working in HubSpot and supporting commercial proposals with Sales. You'll work closely with Product, Engineering, Legal, Sales and the wider Offchain marketing team to shape positioning, run campaigns and grow ZeroDev's footprint with both crypto-native builders and enterprise buyers. What you'll do: Develop product positioning, messaging and competitive framing across the ZeroDev product line, and evolve it as products mature. Define go-to-market plans and run launches end to end, developing content for landing pages, blogs, emails, demos, social, one-pagers and internal enablement. Run content, search and lifecycle programs. Own the X and LinkedIn calendar, SEO and answer-engine visibility, the monthly newsletter, nurture flows and customer case studies. Own growth operations: HubSpot administration, lead scoring and routing, campaign tracking (UTMs, PostHog) and funnel dashboards. Equip Sales with proposals, battlecards, account briefs and discovery prompts grounded in the product to assist in moving customers through the pipeline . Collaborate with ecosystem partners to drive adoption and amplify reach through coordinated GTM efforts. Contribute to OKRs and performance tracking frameworks, and manage marketing budget and paid campaigns against named opportunities. What you'll need: 5+ years of experience in product marketing or a similar function in crypto, fintech, or developer tools and infrastructure Demonstrated success launching and scaling product launches end to end, with quantifiable outcomes Strong copywriting and storytelling skills - able to distill complexity into clarity Hands-on HubSpot experience: workflows, lead scoring, pipelines and reporting Analytical in nature, with a strong ability to set up tracking, read funnels and tie marketing work to pipeline and revenue Comfort navigating ambiguity and solving open-ended problems with structure and insight Daily AI tool user who can build simple agent workflows or automations Blockchain Enthusiast. A burning curiosity and/or deep understanding of blockchain technologies Bonus: Experience managing and mentoring team members, fostering a collaborative environment that drives individual growth and team success Perks: Remote-first global workforce + NY office Professional reimbursement program (facilitates industry conference attendance, certifications, and more) Medical, dental & vision coverage (US + some other countries) 401k retirement plan + company match (US only) Wellness stipend Home office set up / ergonomic equipment program Attention Offchain Job Seekers: This role cannot be performed in California, or Colorado. Please be advised that there has been a rise in fraudulent recruiter activities, particularly within the Web3 space. If you would like to confirm whether someone is an Offchain employee or the legitimacy of an offer you received, please email jobs@offchainlabs.com At Offchain, we are committed to building a welcoming and supportive workplace for all employees, regardless of their background or identity. We strive to create an environment where everyone feels valued and has an equal opportunity to succeed and thrive. We encourage candidates from all walks of life to apply and join our team.

Location: Limassol, Cyprus Workplace: hybrid We are looking for a Senior HR Technology (People & Talent Enablement) Manager to serve as a strategic bridge between Business, HR, IT teams, and external vendors within a global organization of 3,000+ employees. Key Responsibilities HR Systems Strategy & Leadership: Define and drive the HR technology strategy and roadmap, aligned with HR function objectives. Drive the analysis and selection of a new system(s) to consolidate the current scattered HR landscape. Ownership and Operational Excellence: Lead the scaling, optimization, and governance of current and new HR systems. Manage day-to-day operations, system performance, data integrity, and uptime across HR systems. Define and implement the optimal data integration landscape. Program & Change Management: Maintain a rolling 12-month project roadmap and visibility into a 24-month planning horizon. Lead change management and user training programs to drive adoption and ensure effective use of current and new HR systems. Own the end-to-end new HRIS implementation project, including business requirements gathering, solution design, quality assurance, UAT, and post-implementation support. Process Automation & Innovation: Support HR in design of new business processes leveraging the functionality and capabilities of the HR system(s). Identify and execute on opportunities to automate manual workflows and improve data accuracy and operational efficiency through RPA and AI/ML initiatives. Cross-Functional Partnership & Execution: Serve as the bridge between HR, corporate IT, IT Operations and engineering, ensuring business needs are translated into scalable, technology-enabled solutions. Governance & Compliance: Partner with Cybersecurity and other stakeholders to ensure data privacy, SOX compliance, and adherence to regulatory and reporting standards. Implement appropriate controls and risk management practices to support data integrity, confidentiality, and system reliability. Team & Project Ownership: HR Automation team (up to 7 FTEs) - full direct people management, including prioritization, planning, and performance oversight. Own the end-to-end new HRIS implementation project(s), including relationships with vendors and third parties. Skills, Knowledge and Expertise Experience leading multi-module HRIS implementations in complex, international environments (experience in at least 3 of areas: Core HR, Workforce Management, C&B, L&D, and Recruitment) Expertise in HR process optimization and data architecture, understanding of global HR workflows and best practices Strong familiarity with the modern HR tech ecosystem and trends (SaaS, integration layers, AI, and people analytics) Fluency in English required Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Annual salary from 102 100 EUR gross. Final benefits may vary depending on the location.

Location: Mexico City, Mexico Workplace: onsite We are seeking a Group Lead (Supervisor) it will be responsible for the operational management of a team of users verification agents, ensuring service quality, efficiency, and achievement of key performance metrics. The role combines people management, process control, and data-driven decision-making, while acting as a bridge between frontline operations and business stakeholders. Key Responsibilities Direct management of a team of 20-25 support agents Shift supervision and real-time workload management Task distribution and queue monitoring to ensure SLA compliance Workforce planning: scheduling, vacations, and shift coverage Monitoring and analysis of key KPIs (AHT, SLA productivity, etc.) Regular 1:1 meetings, performance reviews, and feedback sessions Identifying performance gaps and implementing improvement plans Coaching and mentoring team members Quality assurance oversight and calibration with QA teams Ensuring adherence to internal policies, procedures, and compliance standards Identifying process inefficiencies and driving improvements Onboarding and continuous training of agents Development of training materials and knowledge base contributions Supporting skill development and career growth within the team Skills, Knowledge & Expertise Bachelor’s degree in Management, Business, Data Analysis or related field Strong leadership and people management skills Analytical thinking and ability to work with performance metrics Excellent communication and stakeholder management skills Problem-solving and decision-making abilities Advanced user of Google Workspace (Sheets, Docs, Slides) English proficiency: B1 or higher Hybrid work model: two working days followed by two days off, with working hours from 8:00 a.m. to 8:00 p.m. Job Benefits Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company Hybrid work

Location: Mexico City, Mexico Workplace: onsite We are seeking a Group Lead (Supervisor) it will be responsible for the operational management of a team of users verification agents, ensuring service quality, efficiency, and achievement of key performance metrics. The role combines people management, process control, and data-driven decision-making, while acting as a bridge between frontline operations and business stakeholders. Key Responsibilities Direct management of a team of 20-25 support agents Shift supervision and real-time workload management Task distribution and queue monitoring to ensure SLA compliance Workforce planning: scheduling, vacations, and shift coverage Monitoring and analysis of key KPIs (AHT, SLA productivity, etc.) Regular 1:1 meetings, performance reviews, and feedback sessions Identifying performance gaps and implementing improvement plans Coaching and mentoring team members Quality assurance oversight and calibration with QA teams Ensuring adherence to internal policies, procedures, and compliance standards Identifying process inefficiencies and driving improvements Onboarding and continuous training of agents Development of training materials and knowledge base contributions Supporting skill development and career growth within the team Skills, Knowledge & Expertise Bachelor’s degree in Management, Business, Data Analysis or related field Strong leadership and people management skills Analytical thinking and ability to work with performance metrics Excellent communication and stakeholder management skills Problem-solving and decision-making abilities Advanced user of Google Workspace (Sheets, Docs, Slides) English proficiency: B1 or higher Hybrid work model: two working days followed by two days off, with working hours from 8:00 a.m. to 8:00 p.m. Job Benefits Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company Hybrid work

Location: Mexico City, Mexico Workplace: onsite We are seeking a Group Lead (Supervisor) it will be responsible for the operational management of a team of users verification agents, ensuring service quality, efficiency, and achievement of key performance metrics. The role combines people management, process control, and data-driven decision-making, while acting as a bridge between frontline operations and business stakeholders. Key Responsibilities Direct management of a team of 20-25 support agents Shift supervision and real-time workload management Task distribution and queue monitoring to ensure SLA compliance Workforce planning: scheduling, vacations, and shift coverage Monitoring and analysis of key KPIs (AHT, SLA productivity, etc.) Regular 1:1 meetings, performance reviews, and feedback sessions Identifying performance gaps and implementing improvement plans Coaching and mentoring team members Quality assurance oversight and calibration with QA teams Ensuring adherence to internal policies, procedures, and compliance standards Identifying process inefficiencies and driving improvements Onboarding and continuous training of agents Development of training materials and knowledge base contributions Supporting skill development and career growth within the team Skills, Knowledge & Expertise Bachelor’s degree in Management, Business, Data Analysis or related field Strong leadership and people management skills Analytical thinking and ability to work with performance metrics Excellent communication and stakeholder management skills Problem-solving and decision-making abilities Advanced user of Google Workspace (Sheets, Docs, Slides) English proficiency: B1 or higher Hybrid work model: two working days followed by two days off, with working hours from 8:00 a.m. to 8:00 p.m. Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Location: Brazil, Colombia Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client The world's largest human resources consulting firm, headquartered in New York City, with main branches in 40+ countries. Over 25,000 employees operate internationally in more than 130 countries. Its services are used by 97% of Fortune 500 companies What You’ll Do Collaborate directly with business stakeholders and domain experts to understand their objectives, processes, constraints, and expected outcomes. Analyze business requirements, documentation, examples, templates, and other reference materials provided by stakeholders. Identify workflows and use cases that can be implemented or improved through Claude Code Skills. Design, implement, test, and maintain reusable Claude Code Skills. Create clear skill instructions, supporting scripts, reference materials, validation logic, and reusable workflow components. Translate complex or ambiguous business processes into structured, executable instructions for AI agents. Evaluate skill behavior using realistic scenarios, test cases, and acceptance criteria Improve the reliability, accuracy, usability, and maintainability of developed skills through iterative testing and stakeholder feedback. Technical leadership over the other engineers: review, direction, unblocking. What You Bring Strong hands-on experience using Claude Code in real software-development or business-workflow scenarios. Practical experience creating Claude Code Skills or comparable reusable capabilities for -AI coding agents. Strong understanding of modern AI engineering patterns, including agentic workflows, tool use, prompt engineering, context engineering, and structured instruction design. Proven hands-on software engineering experience and the ability to build, review, test, and maintain production-quality solutions. Ability to transform business requirements and domain knowledge into clear technical designs and executable workflows. Experience evaluating and improving non-deterministic AI solutions. Ability to own the technical shape of the whole capability, not individual skills: standards, shared components, evaluation and release strategy, backwards compatibility. Ability to define and enforce what a well-formed skill looks like, what belongs in shared infrastructure, and what gets rejected in review. Ability to make and justify platform‑level decisions - including choices around agent harnesses, integration architecture, and build‑versus‑adopt strategies, while providing clear technical rationale for foundational decisions that impact the entire platform Nice to have Hands-on experience with Claude Code, and specifically with authoring Claude Code Skills, plugins, or MCP servers. Evaluation tooling for LLM systems (promptfoo, LangSmith, custom harnesses). Consulting or professional services background. Domain exposure to HR technology, compensation & benefits, payroll, or workforce analytics. Experience building internal developer tooling or standing up a platform capability. Public artefacts: open-source agent tooling, published skills or plugins, conference talks, technical writing on agentic engineering. English level Upper-Intermediate Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more Reasonable accommodations are available to enable individuals with disabilities to perform essential functions Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Location: Uttar Pradesh, Noida, India PIPECARE Group of Companies, a global leader in providing advanced inline inspection solutions for the Oil & Gas industry, is seeking a Project Administrator to join our dynamic team. The Project Administrator will play a key role in supporting the successful execution of projects by coordinating project administration activities, optimizing workforce allocation, and ensuring the efficient deployment of resources. The role is responsible for maintaining effective project coordination, supporting operational planning, and ensuring that field activities are executed in accordance with project schedules, client requirements, and company standards. The successful candidate will contribute to maximizing resource utilization, enhancing operational efficiency, and ensuring seamless project delivery . Key Responsibilities and Authorities: Assist Operation Director and Project Managers (ME) to prepare Project information document, including detailed execution plan with allocation of resources and Project Risk Management Plan. Work closely with Territory Directors and operations management of LIN SCAN Subsidiaries on Projects executions and timeframes. Establish the proper communication on the Projects daily work progress between the Corporate Operations Management Department and Territory Directors of LIN SCAN Subsidiaries through ERP and regular reporting. Communicate daily with field staff to review daily activities and project progress. Identify which activities require special attention of being executed as per Projects scheduled plan. Prioritize the importance of these activities for the Corporate and Subsidiary management team to overcome the shortcomings. Alert on possible slippage timely so that management can take preventive actions and prevent Project execution delays. Advice management on the activities necessary to get Projects back on the planned schedule. Assist in managing the Operations field manpower requirements. Optimize usage of field personnel. Cooperate with the Tool Management/Production Department to assure the tool fleet is optimized for all the Projects. Cooperate with Financial Department to optimize the Projects cash flow. Cooperate with other LIN SCAN departments making sure that organization benefits from the accumulated project experiences. Maintain and update the Project related data in ERP system. Ensure timely submission of invoices to clients and proactively follow up to facilitate on-time payment collection. Coordinate and support travel arrangements for field team members, ensuring timely and cost-effective travel planning. Assist in the timely submission of monthly statutory and contractual compliance documents through clients' designated portals, ensuring accuracy and adherence to submission deadlines. Execute all other tasks as requested by POM and/or Executive Team within the assigned job role. Skills/Experience: Degree in Engineering (Mechanical or relevant) plus 3 years of operation planning experience Experience in Oil and Gas sector or EPC contracting Computer skills in Microsoft word, excel and outlook at an intermediate level Fluency in English, the language of the Territory or Main Country is an advantage Ability to travel extensively if required

Location: Uttar Pradesh, Noida, India PIPECARE is a global provider of in-line inspection and pipeline integrity solutions , supporting clients across the Oil & Gas industry. With a multicultural and international working environment, our teams work across multiple countries and project locations. We are looking for an enthusiastic HR Trainee – HR & Administration to join at NOIDA Location and gain practical exposure to HR operations, employee administration, and international travel coordination. About the Role This role is ideal for someone who wants to build a career in HR Operations and enjoys working in a fast-paced, people-oriented environment. The HR Intern will support the HR team in managing day-to-day employee activities, HR documentation, administration, and particularly travel arrangements for employees and field/project personnel. The role will provide exposure to both corporate HR and project-based workforce management within the Oil & Gas industry. Key Responsibilities HR Operations Support day-to-day HR operations and employee-related activities. Assist with employee onboarding and joining formalities. Maintain employee records, HR databases, and documentation. Support attendance, leave, and employee data management. Prepare HR reports, trackers, and MIS. Assist with HR letters, certificates, and other employee documentation. Support employee engagement activities and HR initiatives. Employee Travel Management Coordinate domestic and international travel for employees. Arrange flights, hotels, airport transfers, local transportation, and accommodation. Coordinate with travel agencies, hotels, and other travel service providers. Maintain employee travel calendars and movement trackers . Support visa, passport, and travel-document coordination. Manage travel changes, cancellations, rescheduling, and urgent travel requirements. Ensure travel arrangements comply with company policies and approved budgets. Maintain accurate travel-related records and documentation. Field & Project Workforce Support Support travel and mobilization requirements of employees deployed at project/client locations. Coordinate employee movement between office, project sites, and international locations. Maintain deployment and movement records. Coordinate with Operations and Project teams for workforce mobilization. Ensure required travel and employee documentation is available before deployment. Administration Support day-to-day office administration activities. Coordinate with vendors and service providers. Assist with office events, meetings, employee engagement activities, and facilities-related requirements. Maintain administrative records and trackers. Support coordination between HR, Admin, Finance, Operations, and other departments. Essential Qualification/ Skills: Recently completed MBA/PGDM – HR, BBA, B.Com, or a related qualification . A fresher or has 0–1 year of relevant experience . Strong in communication and interpersonal skills. Highly organized with excellent follow-up abilities. Comfortable working with MS Excel, Word, and PowerPoint . Detail-oriented and good at maintaining records. Comfortable coordinating with multiple stakeholders. Proactive, dependable, and willing to learn. Interested in building a career in HR Operations .

Location: Astana, Kazakhstan Russian AI Product Evaluator 🎯 The Project Productive Playhouse is building a talent pool of Russian speakers for an upcoming project testing and evaluating leading AI chatbots. The objective is to enhance response quality through direct user interaction with the various AI models. Open to freelancers based outside the U.S. This is more than one job. Apply once, and we'll keep you in mind for this project — and future ones that need your language skills. The Details We’re looking for independent contractor engagement (task-based - project-based). Pay Rate: $15.00 USD per hour You choose which tasks to take, set your own hours, and are free to work with other clients any time. You can stay flexible as the project evolves. This is an iterative project, work arrives in batches (there may be pauses between them). What You’ll Do As an AI Evaluator, you'll play a critical role in shaping and improving the next generation of Generative AI. You'll participate in structured, hands-on evaluations by interacting directly with various AI models to assess their capabilities, safety, and helpfulness. Your insights and data will directly inform model development and optimization. Exact tasks vary by project and will be spelled out in that project's Statement of Work (SOW) before you start. Depending on the role, your work may include: Testing and evaluating AI chatbots or language models through structured conversations, using assigned goals and prompts. Voice-based interactions with AI models — for projects that involve this, sessions are recorded, and audio may be shared with the client as part of the evaluation deliverable. Submitting deliverables (write-ups, ratings, screenshots, or recordings) in the format each task specifies. ✅ What We're Looking For Native or expert-level fluency in Russian, as spoken in Russia Strong English reading, writing, and communication skills - assessment maybe required 18 years of age or older Hands-on experience using AI models or large language models Comfortable with both written and voice-based conversation — and good at asking sharp follow-ups Your own smartphone, computer, reliable internet, and comfort with web-based tools Able to pass a language proficiency and technical literacy assessment Responsive communicator — quick replies move you through onboarding faster Able to start within 48 hours Why PPH? 🌍 🌍 Your language skills are the whole point — and this project pays for them ⚡ Apply once, get contacted directly when a spot opens — no chasing 🏠 Work from anywhere, on your own schedule, alongside any other work you do 🤝 Clear task specs, no ongoing oversight, no micromanagement 💼 Real project experience with a global data and language services company ✨ Work that actually improves how AI understands your language About Productive Playhouse We started by teaching kids through award-winning programming. We grew into a global data and language services company trusted by clients worldwide. But the mission never changed: keep language alive. Transcription, translation, localization, linguistic analysis, AI evaluation — it all comes back to preserving languages and the cultures they carry. All engagements are contingent upon successful completion of identity verification. Productive Playhouse is an equal opportunity organization headquartered in California and committed to diversity and inclusion across our global workforce. We welcome applicants of all backgrounds and abilities, regardless of location or engagement type. For accommodations or inquiries, please contact HR.

Location: Cairo, Cairo Governorate, Egypt SMS Data Collection Participant - Arabic (Egypt) Rate: $2.00 USD per qualified message Location: Remote: Participants must be based in Egypt Schedule: Flexible Project type: Short-term/project-based Device requirement(s): You must use your own mobile phone and Egypt phone number The Project Productive Playhouse is seeking Arabic-speaking participants for a mobile messaging data collection project. Participants will submit authentic scam and spam SMS messages received on their personal mobile phones to help improve technology designed to identify fraudulent and unwanted communications. This is a flexible, remote opportunity. Participants may submit eligible messages whenever they receive them, provided all submissions meet project requirements.. Your contributions will support the development of tools designed to make mobile messaging safer for users around the world. Why Participate? Earn $2.00 USD for each qualified message you submit Participate remotely on a flexible schedule Help improve scam-detection technology by showing how real messages appear in Arabic . Duties Submit authentic SMS messages that meet project guidelines Identify each message as either Scam or Spam Categorize submissions according to the appropriate message type Ensure all submissions are complete, accurate, and meet quality standards Follow all project instructions and submission requirements Please note: Messages collected from email or other platforms are not eligible. Submissions must be SMS messages received directly on your mobile phone. Only submissions that meet requirements will be eligible for payment Project Requirements You may be a good fit if you: Are a native or expert-level fluency in Arabic , as spoken in Egypt Currently located in Egypt Have access to your own mobile device You must have access to your own Egypt phone number Can follow project guidelines and quality standards Why PPH? Your language skills are the whole point — and this project pays for them Apply once, get contacted directly when a spot opens — no chasing Work from anywhere, on your own schedule, alongside any other work you do Clear task specs, no ongoing oversight, no micromanagement Real project experience with a global data and language services company Work that actually improves how AI understands your language About Productive Playhouse We started by teaching kids through award-winning programming. We grew into a global data and language services company trusted by clients worldwide. But the mission never changed: keep language alive. Transcription, translation, localization, linguistic analysis, AI evaluation — it all comes back to preserving languages and the cultures they carry. All engagements are contingent upon successful completion of identity verification. Productive Playhouse is an equal opportunity organization headquartered in California and committed to diversity and inclusion across our global workforce. We welcome applicants of all backgrounds and abilities, regardless of location or engagement type. For accommodations or inquiries, please contact HR.